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Galaxy S5 Master Reset

How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Without power, your Samsung Galaxy S5 will become an expensive paperweight on your table. We received a lot of emails from S5 owners seeking assistance because their device won’t turn on or won’t respond when they press the Power key. The thing about this issue is that there is no easy way to determine what caused it, so there’s no ultimate solution. That is the reason why we decided to put up this post to help you troubleshoot if your Galaxy S5 refuses to turn on.

Galaxy-S5-Stuck-Logo-Problem

Based on reports ad emails we received, if it’s not a battery problem, it is more likely to be a hardware issue. This troubleshooting guide will begin with determining if the battery still functions the way it should and then it will progress to more complicated procedures. But the real focus here is how to bring the phone back to life.

Read on to find out the ways to fix issues related to this, after you tried all procedures and the you still have issues, feel free to contact us at [email protected] and we will help you fix them. However, we need you to provide us all necessary details so that can give you more accurate solutions and troubleshooting guides. You may also post your concerns on our Facebook and Google+ pages. For any other issues, please visit our Galaxy S5 Troubleshooting page as we listed all problems we addressed since its release last year.

Step 1: Attempt to charge your Galaxy S5

At this stage, let’s assume that the battery is drained and there’s no power left to power up the phone. So, plug it in and leave the phone to charge for, at least, 10 minutes. While waiting for the time to elapse, make sure the phone displays the usual charging icon or check the LED indicator to see if it’s lit. If the phone isn’t showing signs that it’s charging, just leave it plugged for a few minutes. There are times when the battery is totally depleted and it will take several minutes to light up components inside.

Assuming the phone is showing signs that it’s charging, try to hit the Power key to see if it would turn on. If it didn’t, proceed to the next step; do the same thing if the phone didn’t show charging signs.

Step 2: Pull the battery out of your Galaxy S5

There are times when the hardware glitches and you need to refresh it. Removing the battery for a few seconds will drain electricity stored in the capacitors.

While many think this procedure is absurd, it has actually been proven so many times to work. So, I suggest you follow the steps below to further troubleshoot your problem. After all, what is there to lose, right?

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

If the first two procedures failed to bring the phone back to life, it’s time dig deeper into the problem. At least, we now know that basic troubleshooting procedures won’t work.

Step 3: Try to boot your Galaxy S5 in Safe Mode

As I said earlier, the main purpose of this troubleshooting guide is to find out if the phone is still capable of turning on. Booting the phone in safe mode will temporarily disable all third-party apps and this procedure will rule out the possibility that it may be just an app that’s preventing the phone from powering on.

Here’s how you boot Galaxy S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot your Galaxy S5 in Recovery Mode

The Android System Recovery or popularly known as Recovery Mode is the barebone of the Android system. If your phone is still capable of powering itself up, it should be able to boot in this mode considering the Android GUI will not be loaded during boot up. In case you can reach this stage, there is a great chance you can bring the phone back to life.

Here’s how you boot your Galaxy S5 in Recovery Mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the phone can boot successfully, proceed with wiping the cache partition or even master reset.

Final Step: Have your Galaxy S5 checked by a technician

Actually, there’s one step I didn’t included here and that’s to try a different battery because there’s no guarantee that it’s a battery issue. You may end up wasting money buying a new one (especially if there’s no one you can borrow from) and still won’t work.

If you’re under contract, you may want to call your provider to see if they can offer you some help. More often, your provider’s technicians will not charge you for consultation so if it was the battery that has a problem, it could easily be determined as they could try to put on a different one without you paying for it.

I hope this troubleshooting guide can somehow help you. Thanks for reading!

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

 

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

How to Fix Samsung Galaxy S5 that Shuts Down / Turns Off Automatically

Hi droid guy! My Samsung Galaxy S5 shuts down on its own and it happens randomly. It started after I downloaded lollipop update. How can I fix it?

That’s just one of the typical emails we received from our readers after the Android 5 Lollipop update was rolled out. Many of those who encountered this problem and contacted us were Verizon customers but when we tried to dig deeper, the problem is not exclusive to one variant.

galaxy-s5-black-screen

In the U.S., some S5 owners from the Sprint, AT&T and T-Mobile were also having this problem. For units that started shutting down after the update, it is apparent the firmware is to blame but that doesn’t mean you had a bad update. More often, caches and data get corrupted during and after a major update but it’s not limited to just the firmware.

MUST VISIT: Samsung Galaxy S5 Troubleshooting Page

There is also a possibility that a third-party gone rogue is causing the problem or it could be a hardware issue that’s just starting to manifest.

I will guide you on how to troubleshoot your Galaxy S5 that shuts down or turns off automatically. So, read on and see if your issue is the same as one of the problems I addressed in this post. If not, then feel free to contact us at [email protected] and rest assured we’ll look into it.

  1. Galaxy S5 shuts down randomly after lollipop update
  2. Galaxy S5 turns off while using an app
  3. Galaxy S5 turns off while charging
  4. Galaxy S5 shuts down while playing music
  5. Galaxy S5 heats up then shuts down
  6. Galaxy S5 started shutting down after soaked in water
  7. Galaxy S5 shuts down, turns on & vibrates 

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Galaxy S5 shuts down randomly after lollipop update

Problem: Hi! I actually downloaded the lollipop update for my Galaxy S5 about a couple of weeks ago but after that the phone started to turn off randomly. There are times when the screen just turns off without apparent reason while most of the times the phone would lag, then freeze and then shut down. I didn’t try to troubleshoot it thinking it might just go away somehow. It didn’t, so I’m asking if you could help me fix this problem as I really need this phone for my job. Thank you! — Jasmen

Related Problem: Hello guys. How can I fix my phone that constantly reboots? It’s a Galaxy S5 and the problem started after I upgraded it to the latest update. It didn’t have a single problem prior to the update so it seems lollipop has messed up my phone big time. Help! — Trillo

Troubleshooting: Hello Jasmen and Trillo. Based on both your descriptions, it seems like the cause of the problem are some corrupt caches or data. It was a major update so some dependencies may have been changed and some files used by Kitkat may not already be compatible with Lollipop.

The first thing I want you to try is wiping the cache partition and observe if the phone still randomly shuts down after that. If so, it’s time you backed up all your data and proceed with full hard reset.

Galaxy S5 turns off while using an app

Problem: Hi guys! Before anything else, I just want to say thank you for all your effort in helping us. Your website is one of the most helpful ones I found so far. I’ve actually spent a couple of hours now reading through your Galaxy S5 troubleshooting page but I haven’t found something related to my problem.

I update my Sprint Galaxy S5 4 days ago to lollipop. I think there were 2 updates and I downloaded both of them. As far as installation is concerned, everything went smoothly. However, yesterday, there were some errors that kept popping up saying an app has stopped or something like that. There’s no other option but to touch OK and I do that every time. But when I open the app, the phone screen turns off and I think the whole device shuts down because it won’t respond after that and I have to press the power button and it will restart. So now, I can’t use the app I’ve been using before the update. Do you know how to fix this? Thank you! — Jade

Troubleshooting: Hello Jade. It could have been better if you mentioned what app is causing this problem. But anyway, since you specifically mentioned that it’s an app that’s triggering the auto shut down with your Galaxy S5, then try the most basic of troubleshooting rogue apps–clearing the cache and data.

IMPORTANT NOTE: If the app is a game, all your progress will be lost and everything will be reset back to original settings. You may have to login with your account again.

If clearing the cache and data couldn’t fix the problem and if the app is a third-party, uninstall it and download a fresh copy from the Play Store. Issues like this can often be fixed by reinstallation, however, if the problem persists after that, then the app needs to be updated to work well with lollipop. You have to contact the developer and report the issue.

Galaxy S5 turns off while charging

Problem: Good morning. I have a very weird problem with my Galaxy S5. Every time I plug it in to charge, it turns off all by itself. I really don’t know when it started but I did notice it just after the lollipop update. Not really a tech person so I’m hoping you could tell me how I could fix this or what I need to do to address this problem. Thank you! — Rob

Troubleshooting: Hey Rob! Yeah, the problem seems weird and to be honest, I never encountered this issue before. But let’s consider what you said that it started after the lollipop update. If it’s really the case then it’s more of a firmware issue than anything else. If it were my phone, I would immediately do the master reset to give it a fresh start with its new firmware and clear whatever it is that might be causing some conflicts.

If, however, the hard reset won’t work, I suggest you let the tech take a look at it. Perhaps the firmware needs to be reinstalled or there could be an issue with the charging port.

Galaxy S5 shuts down while playing music

Problem: Hello Harold. Your team is really doing great providing this free support for us noobs. I’m new to Android and Galaxy S5 is my first so I kind of trying to learn whatever it is the phone can offer. I have a problem, though. Every time I try to play a music file (regardless what it is), the phone will immediately turn off and won’t come back on until I press the power key. What’s the problem with it and how can I fix it? — Irish

Troubleshooting: Hey Irish! Tech is our passion and helping others makes us feel good, so here we are. Well, about your problem, I assuming that you’re using the stock Music app or the music player that comes native with the device. I encountered this problem before but it was caused by a faulty MP3 file. I was able to fix the problem by the deleting the music track. In your case, however, it seems it’s even related to tracks you’re playing but with the app itself.

For this kind of problem, clearing the cache and data of the Music app should come first since it’s most likely an app-specific problem. If that won’t fix the issue, then I suggest you do the factory reset.

Galaxy S5 heats up then shuts down

Problem: After I installed the latest lollipop upgrade, my phone keeps heating up. The heat isn’t normal but it’s not actually hot. When it heats up, the device will shut down on its own after a few minutes and it’s disrupting everything I’m doing with my phone. Do you know how to fix it? — Rodora

Troubleshooting: If the phone heats up and shuts down on its own, it means that the phone is overheating. Android will shut down the device automatically to prevent further damage to the hardware or components. I don’t really know how extensive user you are but if the phone overheats with average use, just reset it as there could be some rogue apps running in the background and causing the overheating. I also suggest you check the condition of the battery to see if there are lumps or bulges because if so, you need to buy a new battery.

Galaxy S5 started shutting down after soaked in water

Problem: We were at the pool party last week and my phone fell into the pool. In a matter of seconds I was able to get it out of the water but it was already turned off. I assume water got into it despite being waterproof. Now, the phone randomly shuts down on its own even though I totally dried it up before turning it back on. Can this be fixed? — Lisa

Troubleshooting: First of all, Lisa, the Galaxy S5 is just “water-resistant” and not “water-proof.” Meaning, liquid can still find its way into the phone and that seems to be the case with your device. The fact that it was turned off after it fell into the pool is evident water has gotten into it. It’s really difficult to tell if the problem can still be fixed permanently so I suggest you let a technician check on it.

Galaxy S5 shuts down, turns on & vibrates

Problem: My Galaxy S5 was dropped waist high and it fell on a cemented pavement. When I picked it up it was still on but after a few seconds, it turned off. I removed the battery for a minute then placed it back in and the phone turned itself on without me pressing the power key. After a few seconds the phone turned back off again and it’s vibrating every now and then. Is my phone damaged now? — Rose

Troubleshooting: Yeah, it could have been damaged by the drop but the symptoms you cited are actually signs that the power key is stuck…or maybe damaged. Try pressing it multiple times to see if the problem can be fixed, if not, then have it repaired. The power key may need replacement.

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Troubleshooting Procedures

The following are the troubleshooting procedures used in this post. One of these guides may fix your problem so feel free to try one after the other. Just bear in mind that both factory reset and master reset will delete all data saved in the phone’s internal storage.

Clearing App Cache & Data

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Tap the desired application
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

How to Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

How Wipe Galaxy S5’s Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix ‘Unfortunately, Contacts has stopped’ error on Galaxy S5

Unfortunately, Contacts has stopped.”

This is one of the most common errors Galaxy S5 owners reported immediately after the lollipop update. Apparently, the new update may have messed up some caches or some data in the phone resulting to some apps and services crashing randomly.

Galaxy-S5-Contacts-Stopped

But just because the problem occurred after the update doesn’t mean you have installed a bad firmware just like what some owners believe. No! Samsung didn’t acknowledge this problem so there won’t be any update that will fix it.

MUST VISIT: Samsung Galaxy S5 Troubleshooting Page

However, there were several owners who reported downloading the most recent update fixes the issue. According to them, after they have installed lollipop, they manually searched for a new update and found out there was another update available for their device.

Others say a simple troubleshooting procedure fixed their problem while others reported they had to resort to a more desperate option and go through all the hassles of backing up their data. I included all possible troubleshooting procedures that might just fix your problem, so read on. If you have further questions or problems, feel free to leave us a message at our Android Issues Questionnaire page.

The following are the actual messages we received from our readers who encountered the dreaded “Contacts has stopped” error message.

  1. Contacts crashes while Wi-Fi not working properly
  2. Contacts stopped, microSD card wiped out after the update
  3. Gear Fit crashes then Contacts stops after the update
  4. Contacts crashes plus other issues after the update
  5. Contacts stopped without apparent reason after update

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Contacts crashes while Wi-Fi not working properly

Problem: Hello, I am having all sorts of issues after upgrading. My Wi-Fi is not working properly and the battery overheats when using it. Also, call ringtones sound intermittent, I constantly get a pop-up reading “Unfortunately, contacts has stopped”, typing has become awkward and much more.

I had only just performed a factory reset before upgrading and have cleared the cache today. Could you kindly help? Many thanks, Ari.

Troubleshooting: Hi Ari. The crashing of the Contacts service in your case may just be the result of not having a stable or good internet connection. You may have a contact you saved online that you want to sync with your phone but since your internet connection isn’t stable enough, the Contacts service cannot successfully sync with the servers where your contacts are saved.

Verify first that you have an active internet connection and try to sync your contacts again. However, if the connection is good and the error still pops up, try clearing the cache and data of the Contacts service as it may be just a glitch in the firmware. If that won’t fix the problem, then perform full master reset.

Contacts stopped, microSD card wiped out after the update

Problem: My S5 has got the lollipop update and after that I have no idea how my sd card was formatted? All my data is gone and I have no idea how this happened.

My phone keeps on hanging now, it keeps on giving me a message saying “unfortunately contacts has stopped” whether I am using contacts or not. If in case I am using contacts I cannot use the back key because it has stopped responding. I have to wait for 2 -3 minutes before I can actually use my contacts to call anyone.

The screen keeps on flickering on and off, and the wallpaper decides to just disappear on its own. The keyboard also freezes at any time whether I am playing a game or using whatsapp or email. Please help me recover my photos from the SD card. they are my memories of my children and I don’t have a backup for them. Please. Thank you.

Troubleshooting: Based on your description about the Contacts crashing, it seems like it’s caused by some caches that might have been corrupted during the update process. Things like that happen all the time, fortunately, it can easily be fixed. Wipe the cache partition via recovery mode and that may take care of the problem.

Gear Fit crashes then Contacts stops after the update

Problem: Since downloading the update a few days ago, every time I receive a call or try to make a call a screen pops up and says “Unfortunately Gear fit manager has stopped.” It renders the phone app non functional. I have to hit “ok” then quickly hit the phone function I want before the “gear fit” sign pops back up again.

I also get a message that says my “Contacts” has stopped. — Gretchen

Related Problem: Hi there! I need help, ever since I updated to lollipop, “Unfortunately Contacts has stopped working” always pops up on my Samsung Galaxy S5, what should I do? Thanks!

Troubleshooting: Hello Gretchen. The crashing of the contacts service is seems like triggered by a third-party app. While Gear Fit is built by Samsung to interface it’s Galaxy Gear smartwatch, it is still considered a third-party. It means that it will be disabled when you boot your phone in safe mode–that’s the first thing I want you to do.

Booting in safe mode will temporarily disable all third-party apps. This procedure may confirm our suspicion that it’s the Gear Fit app that triggers the crashing of the Contacts service. However, if the error still pops up even in safe mode, it means there’s a more serious issue with the firmware itself and factory reset is necessary to fix it.

Contacts crashes plus other issues after the update

Problems: Hey I’ve just gotten the beautiful app of drippler. However I am so behind on the Samsung troubleshoot / glitches etc I just wanted to know whether there is a solution for the following:

  • phone has slowed down dramatically since the update and I have over 20gb free space
  • I keep getting : contacts has stopped message
  • screen blacks out on random occasions
  • the phone generally isn’t as smooth as before the update

I am hoping this is due to the update and there are bugs. — Orlstyne

Related Problem: Hi, I am having all sorts of problems with my phone now that it has updated. The pedometer will not show up on my lock screen anymore, the battery seems to drain like crazy when my phone is not in use, and the contacts has stopped message continually pops up. I have tried all of the suggested fixes on the website and nothing seems to work. Is there anything else that could help? — Danielle

Troubleshooting: Hello! You just listed the four most common problems Galaxy S5 owners experience after the lollipop update. It’s apparently a firmware issue and while you can spend hours and hours of troubleshooting each problem, there’s no guarantee they will be fixed if you do so. So, I suggest you backup your data and immediately perform full master reset.

Contacts stopped without apparent reason after update

Problem: Good morning, I’m not sure if you have already fixed this problem, but my phone keeps saying “Unfortunately, contacts has stopped.” This has been happening everyday since I updated to Lollipop. Any idea how to fix this problem? I’ve restarted my phone numerous times and looked to make sure there wasn’t an app that was disabled accidently. But I can’t figure out why it would say this. Any help would be greatly appreciated. Sincerely, Rachelle.

Troubleshooting: Hi Rachelle. There were several Galaxy S5 owners who also complained that the contacts service keeps crashing for no apparent reason at all. Many actually shared that disabling the Google+ app fixes the problem especially if you have contacts synced with your account.

Of course, if that won’t work, proceed with either factory reset or hard reset.

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Troubleshooting Procedures

The following are troubleshooting procedures I used in this post. One of them can actually fix your problem, however, be careful when you decide to perform master reset and factory reset as they’ll actually delete all data saved in your phone’s internal storage.

Clear Contacts Cache & Data

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Stop Google+ App

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Google+.
  6. Tap Stop button.

Booting in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Factory Reset

  1. Pull down the notification bar and tap Settings
  2. Tap Back and reset under User and Backup
  3. Tap Factory data reset
  4. Tap Reset device
  5. Tap Delete all and wait
  6. Reboot the phone

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send us a message on our Android Issues Questionnaire page. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.