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Galaxy S5 Lollipop Update

Samsung Galaxy S5 Won’t Turn On or Boot Up After Lollipop Update [Troubleshooting Guide]

Hi droid guy, my Galaxy S5 won’t turn on after I installed the lollipop update. Please help!

That is just one of the many emails we received from our readers shortly after Android 5 Lollipop update was rolled for the Samsung Galaxy S5.

Galaxy-S5-Stuck-Logo-Problem

Before anything else, I just want to make a distinction between the phrases “won’t turn on” and “won’t boot up.” When you say “won’t turn on,” it means the phone won’t respond when you press the power key; the screen won’t light up, there are no vibrations nor sounds.

MUST VISIT PAGE: Samsung Galaxy S5 Troubleshooting

On the other hand, when you say “won’t boot up,” it means that the phone powers on but couldn’t reach the Home screen. More often, the screen stays black but the backlights are clearly lit, audio may be played during boot up, or the screen is stuck at the Samsung logo.

Apparently, these issues are firmware-related considering they occur just after the update. So, let’s set our focus on the firmware while troubleshooting the phone. Hardware problem is out of the question in this case.

Here are the problems I addressed in this post. If you have further questions or if your problem wasn’t answered, feel free to email us at [email protected] but make sure to provide all necessary information. The more information you can provide, the more accurate our solutions and troubleshooting procedures are.

  1. Galaxy S5 shut down and won’t turn back on
  2. Galaxy S5 power key won’t respond but vibrates
  3. Galaxy S5 stuck on Samsung logo after the update
  4. Galaxy S5 cannot boot up completely

IMPORTANT NOTE: The primary purpose of troubleshooting is to find or know what the problem really it or what caused it. If you the issue or the cause, that’s the time you can formulate a procedure on how to fix it. However, there is no guarantee that you will be able to fix every problem especially ones that are hardware-related.

Galaxy S5 shut down and won’t turn back on

Problem: Good day droid guy! Today, I received a notification about the Android lollipop update for my phone. By the way, it’s a Samsung Galaxy S5 about 7 months old. I downloaded the update and I think everything was successful. In fact, I was able to use my phone for a few hours before it shut itself down. When I tried to turn it back on, it won’t. I know it isn’t the battery because after the update I fully charged it. By the time it shut down, the battery must be around 90% or even more. But then I tried to plug the charger in and the LED indicator turned red, meaning, it was charging. After a few minutes, it turned green, a sign that the battery is fully charged. The problem is, the phone just won’t turn on. How can I make it to come back on? — Melissa

Troubleshooting: Good day to you, too, Melissa! You know, glitches happen all the time especially after a major firmware upgrade. You mentioned the phone charges fine, so with that, we know the hardware is working just fine without any issues. Now, about your problem, I believe it’s just a glitch in the firmware. I encountered issues like this before and more often than not, soft reset would fix them. So, that’s the only thing I want you to try. After all, you said you were able to use your phone for a few hours before it powered down.

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Try to charge the phone.

Galaxy S5 power key won’t respond but vibrates

Problem: Hi team. Can you help me with my phone please? About three days ago, I updated my phone to lollipop. I downloaded it and it installed itself to my phone successfully. However, a couple of days after the update, I found my phone turned on. I left it with 87% battery in the night so I expected that it would last up to the morning considering I won’t use it for the entire night that I’m sleeping. When I woke up I found it turned off. So, I tried to power it on but it just wouldn’t respond when I press the power button. I also tried the Power, Home and Volume Up buttons to boot up but still the device won’t respond. I really don’t know what happened to it so I can’t provide more information. But if you know how to fix this problem, please guide me so I can use my phone again.

I almost forgot, the phone vibrates every few seconds. I’m really confused why it’s doing this. Please help! — Casey

Related Problem: Droid guy. My Galaxy S5 won’t continue booting up after the lollipop update. It just displays the Samsung logo for a few seconds, then the screen turns off, the phone vibrates and the Samsung logo shows on the screen for a few seconds again. — Lorraine

Troubleshooting: Hello Casey! Based on your description, I believe the problem is with the power key of your phone. It is stuck! That explains why it won’t respond when you press the power key and why it just vibrates instead of turning on. It’s not really about the firmware that you downloaded and installed. The best thing you can actually do, is press the power key repeatedly. If it was just stuck and not damaged, the procedure can actually fix the problem. Otherwise, you need to have the phone checked by a technician.

Galaxy S5 stuck on Samsung logo after the update

Problem: The phone just finished updating itself to lollipop then it rebooted but got stuck during boot up. All I can see on the screen of my Galaxy S5, and it’s been like this for a couple of hours now, is the Samsung logo. I tried a hundred times already to reboot it but it gets stuck on that same screen every time. My friend said to remove the battery and let the phone sit without it for a minute but it’s still the same. I didn’t want an update but Samsung pushed it and my phone downloaded it automatically. If I’d known it would be like this, I never would have downloaded it. But since it happened, can you help me fix it, please? — Sarah

Troubleshooting: Hello Sarah! There were reports from users who experienced this problem that said it could be a firmware glitch. Taking that into consideration, it’s safe to begin your troubleshooting with soft reset.

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Try to charge the phone.

It’s basically like what your friend told you to do but with a little variation–pressing and holding the power key for a minute. If that doesn’t work, then let’s proceed to wiping the cache partition. It works almost every time and the difference between this procedure and master reset is that your data will not be deleted. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 cannot boot up completely

Problem: My Galaxy S5 started acting weird after the lollipop update. At first, the screen just stayed black and then it got stuck after the logo but still black. I already tried wiping the cache partition but it didn’t do anything so what should I do next? Any suggestion would be greatly appreciated. Thank you. — Marly

Troubleshooting: Hello Marly. First, the phone boots up beyond the Samsung logo and second, you already wiped the cache partition. There’s one thing I want you to try before proceeding to a more general troubleshooting procedure–safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone boots up in safe mode after the update, all pre-installed apps will be optimized and that might fix the issue. If not, then proceed with full hard reset. I just want to warn you, though, that all your apps, personal information and other data will be deleted.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 won’t turn on unless the battery is pulled out and placed back in

For Samsung Galaxy S5 owners, the Android 5 Lollipop was the most anticipated update until they discovered it was accompanied with bugs, problems and whatnot. One of those problems is power-related; the phone turns off without apparent reason and refuses to turn on.

Samsung-Galaxy-S5-won't-turn-on-pull-battery-out

In this post I will address one problem reported by our reader that is related to this issue. According to her, the device did an update to Lollipop in the morning but turned off without apparent reason in the night of the same day and the kicker is it wouldn’t turn back on.

Drained battery? Maybe. But let’s try to go beyond that. Here’s the actual message of our reader…

Yesterday it did a software update in the morning. About 9pm last night it shut off and wouldn’t turn back on. I took battery out and turned back on which took awhile. Today it has already turned off 5 times and then vibrates but wont turn on until i take battery out and put back in. I have missed important calls. I now have to look at phone constantly to see if its still on. HELP!

Now, before we go any further, if you have other issues with your phone, visit the troubleshooting page we setup for Samsung Galaxy S5. It contains list of hundreds of problems we already addressed in the past. Try to find issues related or the same as yours and try the solutions or troubleshooting procedures we provided. Feel free to contact us if the solutions didn’t work for you. All you need to do is fill up this form and hit submit. Just make sure to include all necessary details.

Troubleshooting

The purpose of this troubleshooting is to know what happened to the phone, what caused the issue and how to fix it. As far as the statement of the owner is concerned, the problem is caused by the firmware update. But then again, let’s try not to overlook the obvious.

Step 1: Charge the phone

The owner didn’t mention she tried to charge the phone after it went dead so this must be the first thing that needs to be done as it could be just a drained battery.

This step would also give us an idea about the integrity of the phone’s hardware. If the charging signs show, like the LED indicator and the charging icon, then the phone must be okay. Just allow it to charge for, at least, ten minutes.

If the device refused to charge, read this: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Step 2: Attempt to turn it on after charging

Ten minutes of charging is more than enough to power the phone if the issue was a drained battery. So, attempt to turn it on after a few minutes of charging.

If the phone turns on, continue the observation if it turns off on its own but if not, then read this post instead: How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Step 3: Wipe the cache partition

Assuming the phone turns on just fine but shuts down on its own, then you must try wiping the cache partition considering the fact that you just updated it to lollipop.

During updates, some caches and data become corrupt and if the new system continues to use them, that’s when conflicts are created. Clear these files so the phone will be forced to create new ones and aren’t obsolete.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Verify the Power key isn’t stuck

This is optional but also important since the owner said the phone turns on and turns off on its own and then vibrates. She didn’t really say if it goes into a loop or how frequent the phone shuts down but it’s necessary.

Don’t worry, it’s easy to check if the Power key is stuck or not; just press it and if it snaps, then it’s not stuck. Otherwise, try pressing it multiple times to see if you can fix it. If not, then you really need help from a technician.

Step 5: Perform the full hard reset

If the phone turns on and turns off by itself, it’s either the hardware that’s causing it or the firmware. But the owner said the problem started immediately after an update. So, hardware issue is out of the question.

Since you’ve already followed the previous steps to no avail, then it’s time to give the phone a fresh start–reset it. But before you actually do that, make sure you backup all important data and files saved in the phone’s internal storage.

If you have a microSD card mounted, un-mount it as it may be corrupted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 30]

Samsung-Galaxy-S5-Lollipop-Problems

The Android 5.0 Lollipop update for Samsung Galaxy S5 is full of bugs. Since it was rolled out, we were already receiving emails from our readers asking for help about issues they’ve encountered immediately after Lollipop was installed. The most common are WiFi and mobile data auto switching issues, faster battery draining problem, overly sensitive Home button, music keeps skipping when streamed through Bluetooth, etc.

Samsung and respective carriers should be rolling out patches soon enough to address these issues as some of them can’t be fixed. Fixable or not, we are always open to your questions and/or emails. We are willing to help you resolve problems with your phone brought by Lollipop. All we need are details of the problem, so make sure you include all necessary information when writing emails. You may send your inquiries to [email protected] and we will do our best to help you. You may also post on our Facebook wall and/or Google+ page. For now, we focus on Lollipop update problems, so if you have issues that aren’t related to the latest update, I suggest you visit our Samsung Galaxy S5 Troubleshooting page as we listed all problems we already addressed in the past. It is most likely your concern has already been answered.

Connected to WiFi Network Prompt Pops Up

Problem: Please can you help with a couple of problems with my Samsung Galaxy S5?

Firstly I continually get a message on the screen saying “connected to Wi Fi network. Brightbox …..”. This message comes onto the screen every 30 seconds or so. I have to wait for it to go before I can use the phone to call or text and when watching a film it is annoying.

Also my phone is losing charge very quickly. Only had the phone 10 months – when it was new it would sometimes last for 36 hours before I had to charge. Now it can be 100% charged at 10 in the morning and within six or seven hours it is down to 10%. Do I need a new battery?

Cannot find any similar problems on your page of troubleshooting. Thanks. — M Clayton

Related Problem: Hi, I have a Samsung galaxy s5. When I am at home on wifi I repeatedly (about every 2 minutes) get a pop up that says connected to wifi (with the wifi name). I am actually always connected at home.

I have had that phone for about a month and a half but this just started about a week ago. I have checked all wifi settings and they are fine.

How do I fix this? It is very frustrating along with the phone freezing all the time. Your help would be greatly appreciated. Thanks. — Tina

Troubleshooting: Hello. I assume you are connected to the Internet via mobile data. However, your phone, somehow, connects to a WiFi network and this could only happen if WiFi is enabled. If you don’t want your phone to keep connecting to his network time and time again, disable WiFi.

But just in case you are connected via WiFi and this “Brightbox” network is your own, then the problem occurs because mobile data is enabled in your phone. There are two ways to prevent this error message from popping up; either you disable mobile data or the Smart Network Switch option.

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

This procedure may also fix the battery draining problem.

Galaxy S5 Can’t Send SMS After Lollipop Update

Problem: Your Samsung Galaxy S5 Problems columns have been very informative. I’ve looked for my issue, but haven’t seen it.

My Galaxy S5 updated to Lolly pop 3 or 4 days ago. Since then none of my text messages I’m trying to send will go. The only information I get is that my attempt to send has failed. Tonight I called my daughter and had her send me a text message, which I did receive. But the reply I tried to send once again failed. Attempts to resend failed.

I’ve gone into settings and cleared the cache and checked the different options. I don’t believe anything changed there. I’ve restarted phone and also did a full power off and let it be before turning back on.

Any help you can provide will be greatly appreciated. Thanks for all your help. — Bonnie

Troubleshooting: Hi Bonnie. First of all, if you’re trying to send a text message with attached picture or any special characters considered as “picture” by the phone, then make sure mobile data is enabled in your phone. Text messages like that are automatically converted to MMS and the typical cellular network cannot transmit those messages.

However, if you were just trying to send a plain text message and didn’t went through, I suggest you call your provider first to inquire about the status of your account and to verify settings with your phone. There’s a chance the message center number was changed during the update; that is very important in sending SMS messages.

Galaxy S5 Alarm Clock Problem After Lollipop Update

Problem: Hi there, since my S5 updated on 5th/6th February I cannot guarantee my alarm going off in the morning. It didn’t go off on the 6th for the first time ever, causing me to oversleep for work, and again on the 9th, so I downloaded an alarm app. This worked on the 10th, but then not on the 11th!

I have seen your suggestion about the wifi and have resolved that problem. I have also been having the problem with the battery draining quickly, also not receiving texts when I should. I have sometimes found that restarting my phone helps, but it’s driving me mad lol. I look forward to hearing from you. — Vicki

Troubleshooting: Hi Vicki! You’re not the only one having this problem. It’s one of the aftermaths of Samsung’s decision to replace Blocking Mode with Interruptions. But anyway, you can fix this problem by going to Settings > Sound and notification > Interruptions > check Events and Reminders. Scroll down to find ‘Set priority interruption period’ and specify the date and time range.

Galaxy S5 Music Skipping After Lollipop Update

Problem: Hi, I’ve been reading your posts and have yet to find anybody reporting this particular problem . my phone constantly skips when listening to audio over Bluetooth. I have tried using Google Play and Samsung music player as well as Pandora. seems to happen more on Google Play than the others however it is happening with all. I would then try to listen to the same song directly on the phone speaker and there would be no skipping which leads me to believe the problem is related to the Bluetooth connection. Its driving me crazy. Weird thing is, it will work fine one day, and the next it will skip like crazy. I’ve only had the phone for a month, any ideas? Thanks. — Matt

Related Problem: I have a problem with playing music through bluetooth. I have some powerbeats 2 headphones and use my galaxy s5 with it to play music. Recently when I play music through them the music skips or cuts out for a quick second. I have connected them to another bluetooth phone and they work just fine so I know its not the headphones. I noticed my phone recently started doing this after the lollipop update. Any solutions on how to fix this? — Christian

Troubleshooting: Hey Matt. Apparently it’s a Bluetooth problem and we’re yet to know if it’s the phone that has issues or your BT device. Before anything else, try booting your S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, try to pair your BT device and see if the music skips. If so, try clearing the cache and data of Bluetooth and Bluetooth Share through Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Bluetooth.
  6. Tap Clear data button, then OK.
  7. Go back to the Application Manager screen.
  8. Scroll to and tap Bluetooth share.
  9. Tap Clear data button and then OK to confirm.

After doing the procedure above, try to delete all pairings and then pair your Bluetooth device again. If the music still skips after all these, it’s time you used a different BT headphone or speaker to find out if it still does the same. The last resort would be to hard reset the phone in case the problem persists with other devices. If the problem remained after the reset, chances are the latest Lollipop update ruined it for you or it’s a hardware problem.

Galaxy S5 WiFi Stopped Working After Lollipop Update

Problem: The droid guy, I downloaded the new software two days ago, everything was working great until my wi-fi stopped working, not the usual wifi issues. When I push the wifi button on the quick setting(from any page) it does not recognize that I am trying to turn it on and on the main settings it does the same thing. The only thing I can do on that page is click the box that says Show WiFi pop up. In the settings portion of the page the two things I can do is push advance and help, which does nothing to fix the problem. I restarted my phone, checked the wifi signal, checked to see if there was any missing updates. I couldn’t think of anything else to do, for a wifi issue. Thank you for your time! — Jaclyn

Troubleshooting: It was a major update and many dependencies were changed during the process. More often the phone would still continue to use caches from previous version and since it already runs a different version, some functionalities will not work the way they should. I suggest you wipe the cache partition so that the phone will be forced to create new files based on the version of Android it’s currently running.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Contacts Issue After Lollipop Update

Problem: Hi, I’ve recently been taking an intrest in your galaxy s5 problems page. I have the Verizon s5 on android 5.0. The Update Worked Great Up Untill Today. But I started getting a pop up saying contacts have stopped. I know a good amount about android but I don’t want to downgrade to 4.4.4 or anything but if you could give me an awnser to help that would be awsome. Also I noticed that my sisters s5 (also on verizon) had been freezing and crashing. Any help with that would be much appreciated. Thank you, Erik.

Related Problem: Hi, I’ve had my S5 since late last year and had no problems whatsoever, until the most recent software update. Apart from the really irritating cosmetic changes that I am now lumbered with I also have the following problems –

When making a telephone call, after a few seconds the screen goes black and will not come back to life no matter what I try which means I cannot end calls and am reliant on the person I have called to hang up. This never happened before the update and is now happening in 19 out of 20 outgoing calls.

I keep getting an error saying that Contacts has failed and closed. It keeps downloading emails I’ve already seen, read and deleted. Any advice on these would be much appreciated, particularly the lack of a visible screen with outgoing calls. Many thanks in advance. — Jeanette

Related Problem: Hi, Three days ago i did a system update on my S5 and several thing have went wrong since. First my phone will say “contacts have stopped”. Second it seems my key pad got smaller. It also seems my touch screen sensitivity is not as good. Third my lock screen will just shut off here and there. I have to go back into my settings and turn in back on. Also it changed the colors for my text message and phone dial pad screen to some ugly pale colors. And the worst issue is it seems like my battery drains ten times faster now! Any ideas how to fix any or all of these issue. I appreciate your help. Thanks Brandon.

Troubleshooting: Hi Erik. The immediate troubleshooting procedure you must do is to clear the cache and data of the Contacts app. Your contacts list will remain intact because it’s actually the Contacts storage service that keeps them, however, I suggest you make a backup of them before following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained after you did that. There’s no other option but full hard reset. The Kitkat to Lollipop update was a major one so it is expected some caches and data will become unusable to the new system and that there will be a lot of changes to the dependencies of services and other apps. Hard reset can surely fix your problem as well as your sister’s.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Disabling Water Damage Warning Pop Up Messages

Problem: Hi, firstly I want to say thanks for the great website for trouble shooting, it’s very helpful. I have 2 small issues I couldn’t quite find an answer to and hope you can help.

  1. The pop-up message to close the charge cover or check battery cover, can this be switched off so it doesn’t appear at all?
  2. I have some apps that I have switched the notifications off in the application manager of my phone. I have, however, noticed that a few of them automatically turn back on when I turn my phone off and back on again. Other apps do not seem to be affected. I have checked the play store and everything is turned off there so I’m not sure why it’s doing this. Any suggestions? Didn’t seem to have this problem with my S2

Many thanks, Karon.

Troubleshooting: Hi Karon. You cannot get rid of those messages unless your phone is rooted. If you decided to root your phone, then install Xpose Framework and download Xposed G-Touchwiz, which is offered for free on Play Store. Once installed, you will have the option to tweak Touchwiz to your liking including disabling stock warnings and messages.

About the issue, I think there are other services that call on those apps to function and in the process, the notification is enabled. I really can’t provide an exact resolution to this problem as I don’t know what those apps are. If you can get back to us, let us know the apps you were having issues with.

Galaxy S5 Randomly Reboots After Lollipop Update

Problem: Hi, ever since the new update went onto my phone, it has been randomly just restarting and not asking me for the PIN that’s on my SIM. I’ve read previous links saying don’t let it overheat and it isn’t doing that. I have a 32gb memory card in it but never caused me any issues prior to the update several weeks ago. I just wander if I’ll need to replace the battery. I don’t ‘overcharge’ my battery but do watch YouTube/Live TV on my device whilst charging (when i am bored at work).

Can you help to advise please as it has baffled me. Will i need to wait for bug fixes to be available and update then or is there anything i can actively do for my priceless piece of technology. Many thanks, Simon.

Related Problem: Hi I recently updated to lollipop on my Galaxy S5 ,all sorts of issues so decided on a factory reset! This seemed to work perfectly until I went out of reach of WiFi !!! Now no mobile data! Would be great if you could help me restore this issue! Many thanks in advance (please). — Angeline

Troubleshooting: Hi Simon. It’s obvious, Lollipop update is buggy and millions of S5 owners were affected by it. For sure, there will be an update anytime soon. However, I suggest you reset the phone first to see if it makes a difference. If the battery problem persists, check to know if your WiFi or mobile data connection disconnects automatically. If so, follow these steps to address it:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

APN Problems with Galaxy S5 After Lollipop Update

Question: I hope you can help me with my S5 problems. Me and my husband both have S5. Mine updated back in January. After that my battery life was about half of what it was. I was unable to update my weather widget that came on the phone by hitting the refresh i had to actually open the widget, unable to send emails, apps saying they encountered an error and had to manually download picture messages. I took the phone to the sprint repair center and was told that my phone was defective and was given a new s5. The new one worked like a dream and i got home and it updated. After it updated it was exactly like the one i was told was defective.

I contacted the repair center and was told that my phone was not defective that they just found out the update that was sent down was actually the cause of my problem and samsung was sending down an update for the new operating system and rhat would fix my problem when i installed that update. They said the phone was dropping the data connection and would only pick it up for a couple seconds. I installed the 2nd update and it fixed the weather widget issue but i still cannot send emails and have to majually download picture messages.

All of my problems are on the mobile network……wifi works just fine. I called samsung and they went throigh everything and told me i needed to contact sprint and have them refresh the APN on my phone since it will not let me access it. Called sprint and they think im crazy. After my husbands phone updated he has the exact same problems as me. Do you have any suggestions? I officially hate this phone. No one can give me any help with this. — Kayla

Answer: Hi Kayla! Samsung rep was right, it’s APN issue and since you couldn’t change or edit the APN in your phone, then it’s Sprint’s job to refresh it for you. The APN is a set of data that needs to be set in the phone so that it can connect to the mobile data network. Some carriers of service providers allow their subscribers to manipulate APN settings but apparently, Sprint doesn’t. So, the best thing to do is call them.

I understand the hassle of calling tech support and try to explain to the rep your problem. But this time, immediately ask the rep to refresh or “fix” the APN in your phone. If he’ll ask why, then tell him you can’t access the Internet using mobile data.

Game Runs When Snapchat or Facebook Is Launched

Problem: I have a Samsung galaxy s5 it’s the international variant. I have just upgraded to lollipop and ever since anytime I open an app say snapchat or Facebook a game automatically opens itself, the game is empire four kingdoms, this happens for every app I open even if my wifi is switched off. Any ideas how to stop the game from automatically opening every time. I have uninstalled it and tried force closing clearing cache etc. I’m really frustrated by it so any help would be appreciated greatly. — Lorcan

Troubleshooting: If you’ve already uninstalled the said game, there’s no reason for it to run anymore. However, if the phone does something unusual every time you open Snapchat or Facebook, then reinstall them both and just reinstall them back after. You may also wipe the cache partition as this glitch may have been caused by corrupt caches:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Can’t Read MicroSD Card After Lollipop Update

Problem: Hi, my sprint Galaxy S5 (SM-G900P) just updated to Android 5.0 and during it there were some errors. The SD card was reading fine before the update but now will not read. I reformatted it on my computer and still nothing. I used my old galaxy S3 and reformatted using that and still nothing.

I also took another memory card and tried that and it doesn’t read. It just keeps saying “Preparing SD card, Checking for errors.”

Do you know what I can do to fix this? The phone will not let me format the card while it’s inserted because it will not read it.

Thank You, John.

Troubleshooting: Hey, John. Please try to reformat the card using FAT32 format and try again. If the phone can’t still read from it after that, then the recent update messed up with the service that handles microSD card. Just yesterday I tried to troubleshoot one an issue exactly like this and we spent more than two hours trying to figure out ways to fix it. At the end, the problem remained and we had to perform full hard reset. It fixed the problem! So, I suggest you do the same thing, too. I understand it’s a hassle backing up all your data but there’s no other choice.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

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