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Galaxy S5 Issues

How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Without power, your Samsung Galaxy S5 will become an expensive paperweight on your table. We received a lot of emails from S5 owners seeking assistance because their device won’t turn on or won’t respond when they press the Power key. The thing about this issue is that there is no easy way to determine what caused it, so there’s no ultimate solution. That is the reason why we decided to put up this post to help you troubleshoot if your Galaxy S5 refuses to turn on.

Galaxy-S5-Stuck-Logo-Problem

Based on reports ad emails we received, if it’s not a battery problem, it is more likely to be a hardware issue. This troubleshooting guide will begin with determining if the battery still functions the way it should and then it will progress to more complicated procedures. But the real focus here is how to bring the phone back to life.

Read on to find out the ways to fix issues related to this, after you tried all procedures and the you still have issues, feel free to contact us at [email protected] and we will help you fix them. However, we need you to provide us all necessary details so that can give you more accurate solutions and troubleshooting guides. You may also post your concerns on our Facebook and Google+ pages. For any other issues, please visit our Galaxy S5 Troubleshooting page as we listed all problems we addressed since its release last year.

Step 1: Attempt to charge your Galaxy S5

At this stage, let’s assume that the battery is drained and there’s no power left to power up the phone. So, plug it in and leave the phone to charge for, at least, 10 minutes. While waiting for the time to elapse, make sure the phone displays the usual charging icon or check the LED indicator to see if it’s lit. If the phone isn’t showing signs that it’s charging, just leave it plugged for a few minutes. There are times when the battery is totally depleted and it will take several minutes to light up components inside.

Assuming the phone is showing signs that it’s charging, try to hit the Power key to see if it would turn on. If it didn’t, proceed to the next step; do the same thing if the phone didn’t show charging signs.

Step 2: Pull the battery out of your Galaxy S5

There are times when the hardware glitches and you need to refresh it. Removing the battery for a few seconds will drain electricity stored in the capacitors.

While many think this procedure is absurd, it has actually been proven so many times to work. So, I suggest you follow the steps below to further troubleshoot your problem. After all, what is there to lose, right?

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

If the first two procedures failed to bring the phone back to life, it’s time dig deeper into the problem. At least, we now know that basic troubleshooting procedures won’t work.

Step 3: Try to boot your Galaxy S5 in Safe Mode

As I said earlier, the main purpose of this troubleshooting guide is to find out if the phone is still capable of turning on. Booting the phone in safe mode will temporarily disable all third-party apps and this procedure will rule out the possibility that it may be just an app that’s preventing the phone from powering on.

Here’s how you boot Galaxy S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot your Galaxy S5 in Recovery Mode

The Android System Recovery or popularly known as Recovery Mode is the barebone of the Android system. If your phone is still capable of powering itself up, it should be able to boot in this mode considering the Android GUI will not be loaded during boot up. In case you can reach this stage, there is a great chance you can bring the phone back to life.

Here’s how you boot your Galaxy S5 in Recovery Mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the phone can boot successfully, proceed with wiping the cache partition or even master reset.

Final Step: Have your Galaxy S5 checked by a technician

Actually, there’s one step I didn’t included here and that’s to try a different battery because there’s no guarantee that it’s a battery issue. You may end up wasting money buying a new one (especially if there’s no one you can borrow from) and still won’t work.

If you’re under contract, you may want to call your provider to see if they can offer you some help. More often, your provider’s technicians will not charge you for consultation so if it was the battery that has a problem, it could easily be determined as they could try to put on a different one without you paying for it.

I hope this troubleshooting guide can somehow help you. Thanks for reading!

Having problems with your phone that won’t turn on?

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Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions

Hello guys. Welcome to the pilot episode of our Samsung Galaxy S5 Problems series. Just like the previous models, we will be supporting this device and provide appropriate solutions and troubleshooting steps to every reported problem, error, glitch, bug and whatnot.

Samsung-Galaxy-S5-Problems-Part-1

As usual, we have a dedicated inbox for concerns and problems so feel free to email us at [email protected] and rest assured we will look into them, research on them and provide you with all necessary things you can use to fix them. We are serious and dedicated about helping our readers so we also setup Facebook and Google+ pages where you can post your concerns and communicate with us.

Lastly, we created an index of all problems we addressed. I suggest you visit our Samsung Galaxy S5 Troubleshooting page to find out if we already addressed your concerns.

Click any of the links below to jump to the problem…

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Samsung Galaxy S5 Charging Issues

Charging problems are common not only to Galaxy S5 but to other Android devices. In fact, if you did a quick search on Google, you’ll find out there were already a lot of users who were complaining about these issues. We did receive emails from our readers complaining about two things: either their device is charging slowly or they don’t charge at all.

Galaxy S5 Charges Very Slow

Problem: Hi guys. I found your email address via Drippler, I’m a frequent reader. Just a couple of weeks ago I upgraded from Galaxy S3 to Galaxy S5. The first week of use was really smooth but then I noticed as of late that my phone cannot fully charge even if left plugged in overnight. For example, before I sleep at night I plug my phone to charge as I usually drain my battery because I keep my mobile data on all the time. When I wake up in the morning the battery shows it’s just around 75% or so. But before that, the battery could fully charge in the morning. What’s the problem with my phone? Is there a fix or something? Thanks. — Josh

Troubleshooting: Hey Josh. To be able to know the root cause of this problem, you need to observe it closely. Logically, the first suspect is the charger. If it wasn’t the charger, then it could be the battery, then the charging port, and so on. That said, I prepared a simple troubleshooting guide for you.

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Press and hold the power button for a minute.
  3. Replace the battery and the back cover.
  4. Turn the phone on and plug the charger in.
  5. Let the phone charge overnight and find out in the morning if the problem was fixed.
  6. If the problem remained, boot the S5 in safe mode and charge it overnight while in that state.

In Safe Mode, all third-party apps are temporarily disabled so if the phone still charges slowly in that state, then there must be a problem with the charger or one of the phone’s components. Now, if the device drains its battery quicker than before, the battery might the culprit.

Normally, I would recommend using a different charger or battery to rule out these possibilities but in your case, it’s a new phone and you may still be able to have it replaced with a new unit without any issues. So, you better take it to your provider and have it checked by the its technician.

Galaxy S5 Won’t Charge At All

Problem: Hello. My S5 is barely a month old but I was saddened by it because it just refuses to charge whatever I do. I honestly don’t know what happened to it. It just stopped charging a couple of days ago and I was lucky I still have 25% battery left so I continued to use it with Power Saving Mode on and all connectivity functions off. Today, there’s barely 10% battery left so I decided to email you guys to know what you have to say about this and if you can offer magic tricks to fix this. Thanks guys. I’m hoping you could provide solution as soon as possible. — Joyce

Troubleshooting: Hi Joyce. Just like the previous problem, this may be caused by either the charger itself of one of the components of the phone but it is more complicated. Since the phone refuses to charge, I assume you don’t have enough battery to power it up so there’s nothing we can do firmware-side. The best thing you can do is to try a different charger unit and if that doesn’t work, try a different battery. But I suggest you bring the phone in to the store where you bought it so the tech itself can conduct tests.

My point is, it’s barely a month old so your provider or the retailer that sold it may replace it if found it is beyond repair. Also, you need to be present during testing to make sure you personal information remain safe. And in case you have data you don’t want to lose, tell the tech not to do factory reset. After all, firmware has nothing to do with it.

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Samsung Galaxy S5 Water Damage Issues

Samsung’s newest flagship has an IP67 rating; meaning, it is water- and dust-resistant. But did you know there are a lot of S5 owners who complained having their device damaged by water? Here’s a couple of messages we received from our readers who were seeking assistance how to address water damage.

Galaxy S5 Won’t Turn On After It Fell In The Pool

Problem: Hi droid guys. I purchased my Galaxy S5 in May and I don’t have a single complaint about its performance. However, I got drunk yesterday during a pool party and fell into the pool with my phone in my pocket. When I got out of the pool and check on it, it wouldn’t turn on. I am sure it wasn’t the battery since I fully charged it before I left home. I am just too scared to do any troubleshooting thinking I might damage it even more. Please guys, I need your advice. What should I do? — Cain

Galaxy S5 Has Water Inside, Screen Flickers

Problem: My Galaxy S5 fell in the sink while I was washing my hands. It was in my chest pocket and when I bowed to wash my hands it just went whoosh! The screen was on when it fell so there was power. I immediately took it out of the sink but when I hit the power/lock key, it wouldn’t turn on but the screen flickers from time to time. There is no crack or something, not even a scratch and considering it fell back first, I don’t think there is physical damage. Water may have damaged it but isn’t Galaxy S5 supposed to be waterproof? What should I do?

Suggestion: First of all, both of these problems are the same, basically. Water damage is a complicated issue because it can damage the phone permanently. But before anything else, I just want to say something about the phone’s IP67 rating. It means the phone is “water resistant” NOT “waterproof.” There is a big difference between these two. The rating would tell you the device can be submerged in water up to 1 meter deep for 30 minutes max. While there were owners who claimed to have submerged their devices up to several meters deep, that’s the risk you don’t want to take. Additionally, the phone cannot withstand water jets like water running from a faucet or with much stronger pressure. Lastly, you need to consider that there are entry points like the when the back cover and the USB/utility port cover weren’t properly locked in.

In case your phone has water damaged, here are the dos and don’ts:

  1. Do not turn on your phone immediately. Doing so may damage it permanently.
  2. Remove the back cover and pull the battery out. When the battery is short-circuited, it can be damaged, explode or cause damage to other components.
  3. Put the phone and the battery in a bowl of rice for at least a couple of days to help absorb water.
  4. After a couple of days, put the battery back in and attempt to turn the phone on.
  5. If the phone turns on, observe it closely to know if there is some changes in its performance and behavior.
  6. If the phone won’t turn or if there is a change in the phone’s behavior, turn it off and bring it to a technician.

Remember, water damage cannot be covered by warranty but do not attempt to break any warranty seals in it.

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Samsung Galaxy S5 Internet Connectivity Issues

Internet is one of the best things that happened to mobile devices and while the technology evolved exponentially in the last 5 years, problems still occur. Connectivity problems are among the most common issues encountered by many Galaxy S5 owners. Here’s a couple of common problems sent to us by our readers:

Galaxy S5 Can’t Connect To Home WiFi

Problem: I have a Samsung Galaxy S5 and just about three days ago, it refused to connect to my home Wi-Fi. I didn’t do anything that may have triggered the problem, it just happened so I’m really surprised and disappointed how a brand new phone like this could lose its connection without apparent reason. I am not a tech person guys so I’m not really good with troubleshooting it myself. I need your help on this and please advice me as if I’m a six-year old so I can follow. Thanks and more power to your site. — Jules

Troubleshooting: If the problem started just three days ago, then there is a big chance it’s just a minor issue. There’s no reason to worry about it as you can probably fix it by simple troubleshooting procedures:

  1. Begin your troubleshooting by rebooting your phone and your router.
  2. In your phone’s settings, “Forget” your home network and let the device detect it again.
  3. Now reconnect to your home network to see if you can.
  4. If still can’t, use a different device such as another mobile phone or a laptop to connect to your home network.
  5. In case your S5 is the only device that cannot connect, then the problem is with it.
  6. Try connecting it to a public network. If it still can’t, boot it in safe mode and try again.
  7. In case the problem persists, backup your data and perform factory reset via the recovery mode and if that doesn’t fix the problem, try to have it replaced or repaired.

Galaxy S5 Mobile Data Is Very Slow

Problem: Hey guys. I don’t see any Galaxy S5 troubleshooting in your site just yet but I’m just gonna go ahead and tell you about my problem. I use mobile data as I don’t have WiFi at home. With it I stream YouTube videos and do Facebook and some browsing. The first two weeks of the month, my connection is really good but come third and fourth week and it’s very slow that I can’t even stream videos anymore. What’s the problem with it? I subscribed for an unlimited data plan and this is what I get. Does it have something to do with the phone’s performance? Help me please.

Answer: I’m not sure how many months you’ve noticed this pattern but if it happens every billing cycle, you might wanna call your service provider. It is obvious the company is putting a cap on your data usage. Yes, you may have subscribed for an unlimited data plan but your provider can throttle down your connection if you’ve already used up data beyond the cap.

You said you keep on streaming videos, that may be the reason why your connection is throttled down. You know, during my tenure as a tech support for one of the wireless providers in the U.S., I keep getting calls about slow browsing. It is difficult to explain to the customer that his internet connection has been throttled down especially if he subscribed for the unlimited plan. But let’s face it, that’s the reality. Again, you need to contact your service provider to inquire about it because there’s not troubleshooting for this kind of thing.

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Samsung Galaxy S5 Touchscreen Issues

What makes a touch screen possible is the digitizer; it’s an overlay glass on top of the display. If touchscreen malfunctions, it must be the first one that should be suspected, although you’ll have to rule out other possibilities first. Now, here are two problems related to this issue sent to us by our readers.

Galaxy S5 Touchscreen Becomes Unresponsive Randomly

Problem: Hello Droid guy, I have a problem with my new Galaxy S5. The phone has been with me for more than a month now and there are instances that the screen becomes unresponsive. I have no idea what causes it and I haven’t noticed a pattern or something. If it happens it happens randomly and I can’t operate the phone with touch. There are times when the phone regains its functions back but most of the time I would have to pull the battery out and boot the phone up again. Do you know how to fix this problem or what caused it?

Solution: Observation is the key to knowing the cause of the problem. I don’t know how frequent it happens and when did it start but if the phone wasn’t like this out of the box, then there is a big chance a third-party app is causing it, or at least, that’s our primary suspect. So, you need to rule that possibility out and you can do that by booting in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, observe to know if the touchscreen problem still persists. If so, it might be a hardware issue. You need to have the phone checked by a professional so it can be diagnosed properly. However, before you actually hand over your phone to others, it would be wise to backup your data and perform factory reset. It’s not just about not losing important data and protecting your privacy but also ruling out the possibility that it’s a firmware issue. If the problem persists after that, then have the phone checked or replaced.

Galaxy S5 Freezes But Responds With Power Key

Problem: Hey guys. Nice site you have and very informative. I have a little problem of my own. But before anything else, it’s the new Galaxy S5. I don’t know how to describe it but out of the blue the phone just stops responding. I mean I can’t open apps, the settings won’t work but the phone will respond if I increase or decrease the volume or if I press the power key. So, the problem, if I’m not mistaken, is with the touchscreen. When this happens, I’ll just have to hold the power key until it vibrates and turns off and then turn it on again. It will work for hours without having issues and it will happen again. Can you suggest a solution for this, please. — Nate

Solution: Nate, there is also a chance that an app is causing this because if it were a firmware issue or a hardware problem, then the screen should stop responding as soon as the phone has booted up completely. But just as you said, you can still use it for hours before the phone acts up. You know what, try to observe the pattern and remember the app you’re using before the problem started. Or, if you want, you can also boot up in safe mode and observe the phone closely while in that state.

If the problem also happens in safe mode, then it might be the firmware or the hardware and either way, the next logical step is to perform factory reset (don’t forget to backup your data, of course).

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Of course, if factory reset couldn’t fix the issue, let the tech take care of the problem and have the phone replaced.

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Samsung Galaxy S5 Booting Issues

There were owners who complained about being stuck in the Samsung logo or the screen of the Galaxy S5 stays black during boot up. Others said it happened right after the minor update while some said the phone just turned off and refused to boot up completely. I want to share with you two problems sent by our readers.

Galaxy S5 Went Dead And Won’t Boot Up

Problem: It saddens me to think that the phone gifted to me by my daughter went dead one day and won’t turn on anymore. I hope you can help me. Please forgive me if I can’t provide much details because I’m not really tech savvy. But I will tell how it happened, though. One day, I got this message that I need to install some kind of protection for my phone because I might be at risk. So, I click on the message and it brought me another message to confirm if I wanted to install it. It was installed then it asked me to reboot. The phone restarted fine and then a few minutes later, the phone went dead. I tried to turn it up but all I get is a black screen after the logo. I really don’t know how to fix this. Please help me. Thanks. — Michel

Solution: Basing on your description, Michel, it seems like the problem is caused by an app you recently installed. I hope you can remember that app because you just have to get rid of it and the issue will be fixed. The problem is, you cannot boot up normally. So, what you need to do is to boot the phone in safe mode, instead:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, you need to uninstall the app that’s causing the problem. Here’s how…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

I’m sure this will take care of the problem.

Galaxy S5 Stuck On Samsung Logo After An Update

Problem: Hi guys! I’m really happy I found your site. Please help me with my problem. My phone is an S5 and it received a minor update as of late. I was able to use it for a few days but I noticed it became slow until one day it just won’t boot up completely. The phone still powers on but it is stuck on the Samsung logo. I’m sure it’s not normal but I don’t have any idea how to go about it. I mean I know how to use the phone but when something fails, I can’t fix it. I don’t have the knowledge and expertise. But I know you guys know a solution or two or even an explanation. Help. — Lisa

Solution: Hi Lisa. I think the update may have corrupted some of the data in your phone preventing it from booting normally. For this kind of problem, wiping the cache partition usually works. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this works for you.

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Fix Samsung Galaxy S5 “SD card blank…unsupported filesystem” error & other SD card related issues

I will look into a problem involving a Samsung Galaxy S5 (#Samsung #GalaxyS5) that pops up an error message saying “SD card blank or have some unsupported filesystem.” Obviously, this is a microSD card issue but the word “blank” could mean a couple of things; either corrupted (unreadable) or damaged.

Galaxy-S5-Damaged-SD-Card

Just because the error says it’s “blank” doesn’t mean it’s blank or doesn’t contain any file. Remember that blank SD card can still be read and opened by the phone without any errors. This here is obviously an error and when it pops up, it automatically means something is wrong.

There were also those who think the card is simply undetectable. Well, that’s not the case either because if that’s the case, the phone won’t return an error simply because it hasn’t detected anything that’s plugged into its microSD card slot.

Therefore, the error means the phone has detected a microSD card is mounted but it can no longer read it or can’t recognize the filesystem used to format it. That’s what we are going to address in this post with reference to a few problems sent by our readers.

Now, before we go any further, if you have other concerns with your phone, visit our troubleshooting page intended for the Samsung Galaxy S5 as we’ve listed hundreds of solutions to problems we already addressed in the past. Find problems related to yours and try the solutions we provided. If they won’t work for you, then contact us using our Android Issues Questionnaire. Make sure to add more details of the problem in the description field so we can accurately assess your problem.

SD card blank…unsupported filesystem

Problem: When I insert memory card it shows notification “checking for errors” after that it shows notification “sd card blank or have some unsupported filesystem” when I format the card it shows “sd card unsupported try new one” I tried different card but it shows same error.

Solution: Both of the SD cards have a format that couldn’t be read by the phone. You should format them using FAT32 file system and the easiest way to do that is by using a computer. All you need is a card reader that you can plug into your computer. Once plugged in, find the drive, right-click on it and choose Format. In the file system drop-down, choose FAT32.

You may try this procedure with one of your cards and see if the phone can detect or read it. If not, try the other one and if it bears the same result, then it’s the phone that has an issue, probably the firmware. Try to see if there’s an available update, if there’s none, find someone who knows how to re-flash the firmware.

The phone can detect that there’s a card mounted on it but the problem is it couldn’t read it. Therefore, it’s not a hardware issue but firmware.

SD card can’t be detected by Galaxy S5

Problem: Hi! I have been trying to move some apps to my sd card so that I have more space on my actual phone and my phone keeps telling me that I do not have an sd card in there. Meanwhile I have a 16GB Samsung SD card in there. Why is it saying that if there is one in there?

Troubleshooting: If the phone merely says that there’s no SD card mounted instead of returning an error or a prompt telling you it’s blank, then the answer to your question is simple: it couldn’t detect it. Possible reasons include improper mounting, there’s corrosion on the connectors, and damaged SD card.

To address this problem, try to physically remove the card from the phone and wipe its connectors with dry cloth and then mount it back on, this time though, make sure it’s properly mounted. If the phone still couldn’t detect it, then try my suggestion in the previous problem; let the computer read it as it will tell you there and then if it’s damaged or just needs reformatting.

If you’re prompted by your computer that you need to reformat the card, then do it but please note that all your data and files will be lost. If it says it couldn’t be reformatted, then it’s damaged. Time to buy a new card.

Related problem: It is not acknowledging my sd card at all… It only says mount sd card but it is mounted correctly.

Pictures aren’t saved or viewable in Galaxy S5

Problem: I have installed and formatted an SD card but when I take pictures I cannot view them. They show up as little mountain icons. At first they showed up but now even the first couple pictures are not viewable.

Troubleshooting: First of all, make sure your microSD card can be read by your phone. Just try to open it using My Files app; if you can browse through, then it’s fine, otherwise, try reformatting it using FAT32 file system.

Second, make sure you set your camera to directly save snapped photos and recorded videos into the microSD card. I have a feeling that the device’s internal storage is almost full that there’s no room for new pictures and that the camera app is still set to save them there. Basically, those were the only two possibilities that I can see.

Cannot mount the SD card on Galaxy S5

Problem: I have tried adding a micro sd card. I have placed 2 different brand new cards in the slot, but when I try to move an app to the card, it says I don’t have a card. I have tapped the “mount sd card” and it tells me the card is safe to remove. What can I do to make it recognize the card?

Troubleshooting: First of all, make sure the card is not damaged. You may let your computer read it and try saving files to it just to make sure it’s writable and readable. If you’ve done that, try to mount the card to your phone and if the same error pops up, try to reformat it using FAT32 file system; it might just be a formatting issue.

You may also verify if other phones can read it or if your phone can read other cards. This will give you an idea what the problem really is. It’s just a common sense; if your phone can read other cards, then your microSD card might be the issue here and since you already formatted it to FAT32 to no avail, then it’s either damaged or not compatible with your phone at all.

Photos saved in SD card gone

Problem: After months of use one day my SD card gets an error. I didn’t touch the card prior, during, or after. I selected “cancel” so as not to lose my photos. When I got to T-Mobile a day later, all my SD card photos were gone. My phone also randomly restarts several times a day.

Troubleshooting: The SD card is probably damaged and the phone just couldn’t read it. I hope T-Mo’s techs didn’t reformat the card because if they did, there’s no hope for those photos to be recovered. Of course, you can try to un-mount the card and then remove it from your phone. Let the phone be without the card for a few minutes and then mount it back. Turn the phone on and see if it can detect it, if not, try letting your computer read it but make sure you don’t reformat it once the machine prompts you that it needs reformatting.

You may attempt to recover your photos by using this tool or any other tool available online.

Related problem: The device is running out of storage,with most of the storage being taken up by application. I got an SD card but when I move an application to the SD card it goes through the process of moving it, but deletes it instead.

Recover photos from internal storage after reset

Question: I did a Verizon system update this morning at 10:30 am. At 5pm, I realized all my photos that I had transferred from my iPhone in mid June were gone.2 years worth of photos. These were on internal memory. Is there any way to recover? Thx in advance.

Answer: The factory reset will delete all data and files saved in the phone’s internal storage, so the answer to the question is no, although there were some experts and security firms who claimed to have recovered data from the phone’s internal storage even after the reset using a special kind of tool that’s not available in the market for average users.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 “Unfortunately, com.sec.imsservice has stopped” error

“Unfortunately, com.sec.imsservice has stopped.”

It’s one of the most annoying error messages Samsung Galaxy S5 owners encountered after updating their devices to the Android 5 Lollipop. We received several emails from our readers who have experienced seeing this error and while it’s not as common as other problems or errors, we find it necessary to address the issue for the benefit of the people who spent time explaining to us what happened to their phone.

Galaxy-S5-IMS-Service-Stopped

Here’s one message from one of our readers…

Both my partner and I have the same device purchased on the day it was released and that device is the Galaxy S5 on Verizon. Our S5 has been an AMAZING phone with ZERO problems until Verizon pushed out the Lollipop Update to our devices this week.

My partner’s phone works fine however my device now has an error message disappeared periodically:

“Unfortunately com.sec.imsservice has stopped.” It seems go be tied in to WiFi because the error only appears when I get home from work and log into my WiFi network. It hasn’t appeared while at work using Verizon’s 4G network. I have booted into Safe Mode and the error is still displayed.

I have cleared cache partition and cache and data for the above mentioned service. Today I did a factory reset and the error is still being displayed. Verizon is sending out a replacement device. Your reader, Ken.

This error message ranges from minor glitch with some apps and/or services to a more complicated issue involving the firmware just like what our reader described in his email. But the thing is, both the pre-installed and downloaded apps may trigger this error to pop up. So, in this post, I will guide you through troubleshooting your Galaxy S5 to know whether it’s an app-related issue or a problem with the new firmware.

We are always willing to help you fix problems with your phone that’s why we’re always looking for ways so you can contact us easily. While we’ve been asking our readers to send us emails about their problems in the past 3 years, now we think it would be a lot easier if you filled up a form bearing all necessary information we need to be able to effectively troubleshoot your problem. So, please, choose the correct options in the drop-downs and provide all necessary details about the problem.

Step 1: Isolate the problem immediately

As I said earlier, the error message “Unfortunately, com.sec.imsservice has stopped” can be caused by either a pre-installed app or downloaded one. So, to isolate the problem, you need to boot your Samsung Galaxy S5 in safe mode to temporarily disable all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 2: Disable / uninstall third-party messengers

If the error message doesn’t pop up while the phone is in safe mode, it means that one of your downloaded apps caused the problem. More often instant messaging apps are the primary cause of this problem, so find them and disable or uninstall them before you boot the phone in normal mode.

The purpose of this procedure is find which one is the culprit but apparently if you uninstalled all suspected apps, then you wouldn’t really know the specific app. If you’re really curious to know, I suggest you boot the phone normally and disable or uninstall suspected apps one after another until the error message won’t pop up anymore.

Step 3: Clear the cache and data

If the error message still pops up even in safe mode, then none of your third-party apps is causing the problem. More often, when this problem happens and it’s not a third-party app that caused it, it’s the Contacts app or the IMS service itself.

Galaxy S5 owners who have encountered this problem reported clearing the cache and the data of both the Contacts app and the IMS service will fix the problem. So, here’s how you do it…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Now find com.sec.imsservice and tap on it.
  9. Tap Clear cache button.
  10. Tap Clear data button, then OK.

The error should have disappeared by now, however, if it still kept popping up, then the last step will take care of it.

Step 4: Master reset

If all else fails, there’s no other option but to backup all your data and perform master reset to give your phone a fresh start. After all, you just updated it to Lollipop. It’s the best time to set it up again and make it like new.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 screen that’s blank, flickering & unresponsive

In this post, I will answer four of the screen-related problems with the Samsung Galaxy S5. The issues I included here are from our readers. The first one is about the blank screen that started after the phone fell and hit the floor. Common sense would tell us the drop may have messed up the phone and we really don’t know the extent of the damage. If you encountered this kind of problem as well, read on to know what needs to be done.

Samsung-Galaxy-S5-Blank-Screen

The second problem is about the screen flickering when the brightness is set at a certain level. While screen flickering issues can either be hardware or firmware problem, in this case I think it’s the firmware that has an issue because if it were the hardware, the screen will flicker randomly even if the brightness is set at the highest level.

The third and fourth problems are about the screen brightness fluctuating and the top portion being unresponsive. The latter started after the lollipop update. Learn how to address this issue and why it may be normal for the Galaxy S5 screen brightness to fluctuate.

Before going into the specifics, if you have other concerns with your phone, visit our Galaxy S5 Troubleshooting page as we already addressed hundreds of problems since the device was released. Find issues related or the same as yours and try to follow the solutions we provided. If they didn’t work for you, then feel free to contact us as we are always willing to help you. Just fill up this form accurately and hit submit.

Galaxy S5 screen went blank after hitting the floor

Problem: Hi I dropped my Samsung Galaxy S5 from my dining table. It fell onto the floor and when I picked it up. It had a blank screen but the soft keys are lit up and when I press them I don’t get any response or vibrations. It has been 1 week now and I have tried all kinds of solutions found on youtube and google but no success.

Can you help me please, I can’t live without my phone and its not insured silly me and I don’t think I can afford to get it repaired. Many thanks.

Troubleshooting: Most of the time blank screens are caused by minor hardware or firmware glitch. The fact is a simple reboot can fix it but that is always not the case if the problem is caused by liquid or any physical incident. In this problem, our reader made it clear that the blank screen with his Galaxy S5 started after the it fell on the floor. Of course, it’s physical damage but we really don’t know as to what extent. But when it comes to these issues, what you need to do is pretty straightforward–if you can’t fix it on your own, then find someone who can.

But before you send your phone in for repair or checkup, do a soft reset first and try to boot it in recovery mode. Here’s how and why…

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

Soft reset is very effective against minor hardware and firmware glitches; it refreshes the memory of your device as well as drained stored electricity in the components. If your phone didn’t turn on after this, then try booting it in recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

Do this procedure just to verify if the phone can boot up in that mode because if it can, then the hardware is fine, otherwise, go ahead and have a technician take a look at it.

Galaxy S5 screen flickers when brightness is set at certain level

Problem: When the screen brightness is lowered to the lowest setting, the lower half of the screen begins to flicker. Raising the brightness a few notches stops the flickering. I have not dropped the phone or exposed it to water – the issue started out of the blue and it’s driving me mad! Please help.

Troubleshooting: Screen flickering issue can be hardware or firmware problem and since there’s not much information here, you have to other option but to rule out the possibility that it’s just a firmware issue (which I really think it is) by performing hard reset. Of course, backup all your important data before doing that as they will be deleted.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the hard reset failed, then have a technician check the problem for you.

Galaxy S5 screen brightness fluctuating

Related Problem: My screen seems to be fluctuating in brightness.. Just so slightly. And my auto brightness adjust isn’t on. Wasn’t sure if this is something I need to worry about progressively getting worse or what.. Just get back to me if you can!

Troubleshooting: When you actually look closer, the screen in your Galaxy S5 fluctuate even if the auto-brightness is disabled. The traditional LCD screen has backlights that project light through the pixels and brightness can be adjusted by actually dimming these lights. Your Galaxy S5, however, uses the AMOLED technology where every pixel emits light. Brightness is adjusted by changing the amount of current that flows through these pixels. Reduced current may cause this “fluctuating” or pulsating brightness and more often, it happens when the battery is almost empty. So, to answer your question, you really don’t have to worry as long as the phone didn’t endure any physical or liquid damage.

Top portion of Galaxy S5 screen is unresponsive

Problem: When my phone is turned on, for the first 5-10 minutes, the touch senses for the top of my phone doesn’t work. I can pull down the screen menu. This started after the lollipop update. But it recently started to do it after its been on a while. Also, it started getting really “jittery” like getting stuck on an action then repeating it over and over.

Troubleshooting: How’s the performance of your phone after the update? If the performance is poor, then it could be that the unresponsive part of the screen is caused by freezing or lagging, which is firmware-related. We can spend all day trying to find what the culprit is without the guarantee of a resolution. So, to save you from all the hassles, try wiping the cache partition first, and if it didn’t work, backup your data and perform hard reset.

Wiping Cache Partition 

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Doing the Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Overheating Issues with Samsung Galaxy S5 after Lollipop Update

A phone as powerful as the Samsung Galaxy S5 is most likely to heat up after a prolonged use. It is because the battery, processor, RAM and display will accumulate heat. However, the amount of heat these components produce isn’t enough to turn the phone from being warm to hot. Samsung engineers already spent hundreds of hours of testing prior to the release of the device.

Overheating-Samsung-Galaxy-S5

We received tons of emails from S5 owners and one of the most common problems they reported is the overheating issue after the most anticipated lollipop update. Read on to know if you have the same issue as the ones I addressed in this post.

For those who may be facing other issues with their Galaxy S5, feel free to email us at [email protected] and we will help you fix your problems.

  1. Galaxy S5 overheating and draining battery after Lollipop update
  2. Galaxy S5 suddenly overheats and battery drains quicker than normal
  3. Galaxy S5 overheating and working very slow after Lollipop update
  4. Galaxy S5 screen and back very hot and keyboard unresponsive
  5. Galaxy S5 overheats while charging
  6. Galaxy S5 screen overheats, shuts down unexpectedly

Galaxy S5 overheating and draining battery after Lollipop update

Problem: Hi Droid Guy. I recently updated my Galaxy S5 to Android 5.0 Lollipop and since then I’m having problems with the phone overheating and draining the battery so quick. I fully charged the battery within 3 hours but what’s weird is that the phone went from 100 percent battery life to 10 percent even if I’m not using it. I know it’s not normal because the phone itself, both its front and back sides became very hot to touch like it’s burning up. Do you think the update has caused me this trouble? If so, then what should I do to fix it? Any inputs would be much appreciated. Thanks. — Deborah

Suggestion: Although Android 5.0 Lollipop is said to be pretty smooth on the Galaxy S5 compared to other devices receiving the update, there are still some issues in the software that has impacted user experience. Among the common complaints include, forced app crashes, overheating, and battery drain. Overheating and battery drain are the most repetitive problems, which should have been addressed by minor versions (patches) rolled out by Samsung after the major firmware release.

Anyway Deborah, have you tried checking your phone’s Wi-Fi if it’s stable or not? Because this is what appeared to be the main reason why many S5 owners have experienced quick battery draining and overheating issues following the Lollipop update. Something in the Lollipop update has screwed up the phone’s wireless functionality. When the Wi-Fi keeps disconnecting and reconnecting, the phone automatically searches and connects to a mobile data network available. And if it fails, it will scan and try to connect to the Wi-Fi network again. This results to the battery draining faster and the phone is overheating. To fix this problem, disable mobile data and smart network switch on your Galaxy S5. I have created a troubleshooting section containing the steps to perform these methods. Just scroll down to this page if you need help.

Galaxy S5 suddenly overheats and battery drains quicker than normal

Problem: I had my Galaxy S5 standby on my desk three days ago. Then when I picked it up, it was burning too hot to touch. I also noticed the battery is draining too fast that in less than an hour, it drains down to 50 percent from 100 percent. The phone is also noticeably slower than normal. I’ve had it since September of last year and had never encountered any major issues with it. It’s only in the past few days with it’s becoming almost unusable. I tried to scan it for any possible virus using the virus scanner I have but it says no virus found. Any suggestion on how to determine if it’s an app that is running constantly, becoming rogue, or something like that? I’ll be waiting for your response. Thanks in advance and more power to you guys! — Steve

Suggestion: Thank you for reaching us Steve! Have you tried to check the Battery usage from your phone Settings? Because things like these should promptly show up on the battery report. See which app is consuming most of your phone’s battery power. If an app is consuming more than 50 percent of the phone’s battery, it’s not normal. Try to disable that app and see what happens afterwards.

If you suspect an application is making your phone this weird, then you can boot your phone into Safe mode to prevent third-party apps from running automatically. That way you can easily determine if an app is causing your problem. I also suggest you uninstall the anti-virus you have because smartphones like the Galaxy S5 don’t actually need any virus protection.

Another possible culprit is the phone’s battery, which likely has depreciated or worst already damaged. To make sure this is not causing you this trouble, try to remove the battery and see if it feels or looks bulgy. Also try to place the battery on a flat surface (both sides) and make sure it does not rock. If it does, then you should consider replacing your battery immediately.

Galaxy S5 overheating and working very slow after Lollipop update

Problem: After the Lollipop update, my Galaxy keeps getting worse like it’s working on dial-up speed. I also noticed the screen gets extremely hot along with the back of the phone. I’ve read a number of similar issues with mine over the Internet. Some said a factory reset could fix the problem as what I’ve seen a lot around the forums with users claiming it helps. But I was reluctant to do the factory reset since Lollipop because I’m lazy and I have a lot of information to back up on my device. Do you think I should do the hard reset or is there any other thing I can do to get this problem solved? I would appreciate your response. — Thomas

Suggestion: Hi Thomas! You can try clearing the cache on your Galaxy S5 but if it doesn’t help, then I’d say you too should consider doing a factory reset. Apparently, it has worked wonders for others so I think it’s worth a shot. Yes, all your data will be wiped out during the process but it will give your device a fresh start with the new OS, and usually makes your phone act normal again and even better. I guess that is already worth the effort you will spend for creating back-ups of all your important data prior to the process.

After the factory reset, I also suggest checking on the Auto Update Apps option in the Google Play and make sure it is disabled. Install only the apps you need and update apps individually.

Galaxy S5 screen and back very hot and keyboard unresponsive

Problem: I got my Galaxy S5 since December of last year and it was working just fine. But recently, I notice the phone’s screen and the back are getting very hot, making touching on the screen uncomfortable already. I can feel the screen that becomes hot even though I used the phone for just 5 minutes playing game or checking email. I also noticed that the keyboard won’t respond in some instances, leaving it pretty much unusable. It’s not acting this way before. I was thinking of taking it to the service people but meanwhile, any suggestions that I need to look into would be greatly appreciated. Thanks! — Caleb

Suggestion: Hi Caleb! Before you take your phone out for repair, try to perform a cache partition wipe on your phone. If you need help on how to wipe cache partition on the Galaxy S5, I’ve created a Troubleshooting Procedure section below this page containing a step-by-step guide on how to perform this method.

I also wonder if the problem started right after installing certain apps (third-party app) on your phone. Because there are also come cases like yours where an app is misbehaving, causing the phone to become unresponsive and/or overheats. You can try to disable or uninstall any apps you recently downloaded and then perform a soft reset or reboot your phone afterwards. See if it still does the same afterwards. Another way to determine if a third-party app is causing this problem is by booting the phone into safe mode. If the problem is gone while using the phone in safe mode, then apparently it’s a third-party app that’s causing conflict. Otherwise, you may consider performing a factory reset or master reset to give your phone a fresh start. Just be sure to back up all important files on your phone as they will also be removed during the process. Please refer to the steps on how to wipe cache partition and master reset your Galaxy S5, which I have demonstrated below this page.

Galaxy S5 overheats while charging

Problem: I’m so glad your site exists. Anyway, I’ve been bothered with a problem on my Galaxy S5 for over a few weeks already. I noticed that both screen and battery of my phone become hot when switched on and charging. I’ve read a forum post that’s saying NOT to switch on the phone especially when charging as it could result to this problem. But I’ve been doing this thing for several times already and only this time when the phone heats up this much. Just so you know I got my phone around November of last year. Could it be the battery that’s damaged or is it the charger? Both the battery and charger I’m using came with this phone so I think that should be okay. Looking forward to hearing your response. Thank you! — Robert

Suggestion: Your phone may get warm when charging, using GPS, using a lot of data over your network carrier or on Wi-Fi, or during long calls. The back of the Galaxy S5 can become warm or hot especially in heavy duty with high CPU usage. It usually occurs when playing games and when charging as the CPU must provide must power and generates heat, like a desktop or laptop. Given the smartphone components are built very close to each other, the device can become warm on the back in long an intensive use. That is normal though. Overheating however, is already different and indicates something is wrong on your device.

Common reasons as to why a device gets extremely hot or overheats when charging include using of third-party charger and battery. But since you’ve said you are using the original charger and battery, I want you to ensure there is no damage to both (battery and charger). Check the battery and make sure it’s not bloated. Also try to use a different charger that is compatible with your phone just for the sake of testing. If the phone doesn’t overheat, then it’s likely the charger that is at fault. This time you may consider buying a new Samsung-approved charger for your phone. Also avoid exposing your phone to extreme heat or cold temperatures as these could also affect your device and the battery, making them feel unusually hot.

Aside from the battery and charger, other factors that may cause you this problem are running apps that are misbehaving. This is why it’s highly recommended to power off the phone when charging. Doing so will also charge the phone faster. Thus, I strongly suggest you turn off your device while charging and then see what happens. Recalibrating the battery is also recommended in this case. Please refer to the steps below this page.

Galaxy S5 screen overheats, shuts down unexpectedly

Problem: Hi guys! I have my Galaxy S5 for over 5 months. It used to be working just fine until the other day when I noticed it feels hot and then shuts down by unexpectedly while using browsing something in the Internet. I’ve let it charge for a couple of hours and after that everything is fine. But then again, the problem went back when I was using it last night for about 2 hours or so. Rebooting the phone seems to alleviate the problem a little but for some reasons it keeps coming back. What do you think had caused my phone to act like this? I hope you can help me fix it before I schedule a visit to a service center. Thanks. — Stephan

Suggestion: Overheating issue is widespread among Galaxy S5 users. Yet, there are a number of available workarounds you can try on to deal with it. Basing on your provided details, it seems like the problem has something to do with the processes or apps you’re frequently using on your device. For example, you’ve said that the first instance when you noticed your phone overheated and went dead was when you were browsing the Internet. Though you haven’t mentioned for how long, it’s likely the reason why such thing has occurred during that time. Also on the second instance, you said it happened when you were playing a game on your phone for about 2 hours.

Remember that with extended use, the device could become uncomfortably warm. Unnecessary apps running on the background could also put excess pressure on the phone. Try to check your phone’s application manager and force close all running apps that are not needed. Another thing you have to consider especially if the problem manifested just recently is a rogue app. Uninstall or disable any app you have installed most recently and see if the problem goes away. Also ensure your phone is running the latest software version. Go to Settings->Device->Install system updates-> Check Now.

If all else failed to resolve the problem, then your last resort is to restore your phone to factory settings by performing a master reset. Be sure to create a backup of all your personal information beforehand, as they will be erased during the process. After the factory reset, test your device and see if the problem is gone. If it persists, then probably it’s the hardware that is at fault. Your next options would be either to contact your phone carrier to escalate the problem, or take your phone to a Samsung-authorized service center for hardware checkup and/or repair.

Troubleshooting Procedures

The following are the procedures used to troubleshoot common problems with your Galaxy S5.

Disable Smart Network Switch on S5

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

Soft Reset Galaxy S5

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Press and hold the power button for a minute.
  3. Replace the battery and the back cover.
  4. Turn the phone on and plug the charger in.
  5. Let the phone charge overnight and find out in the morning if the problem was fixed.
  6. If the problem remained, boot the S5 in safe mode and charge it overnight while in that state.

Boot Galaxy S5 into Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Wipe Cache Partition on S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Recalibrate Battery on Galaxy S5

  1. Drain the battery completely until the phone shuts down. Ensure the battery won’t turn on.
  2. Remove the battery.
  3. Wait for 10 seconds and then re-insert the battery.
  4. When the battery is secured and is back in place, please connect the charger and charge the phone while the phone is off.
  5. Wait until the phone is charged 100 percent then take the charger off.
  6. Charge it again to get it back to a hundred percent.
  7. Turn the phone back on.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 “Updating contact list” problem after Lollipop update

There’s this one common problem with the Samsung Galaxy S5 that occurs after the lollipop update. It involves your contacts disappearing with the notice “Updating contact list” when you open the Contacts app.

Samsung-Galaxy-S5-updating-contact-list

There are different ways to address this problem depending on where the contacts are saved. As you know, contacts can be saved in the phone, the SIM card or in the cloud using your accounts like Google, Facebook, etc.

Here’s one example of this problem: “Updated today. My contacts have no names. I see the numbers in texts. When I poke the Contacts app, it says ‘Updating contacts.’ I would like the contact names back.”

There will also be other problems I will include in this post. So, if you just updated your Galaxy S5 to the recent lollipop update, read on as I will guide you on how to troubleshooting this annoying “Updating contact list” issue with your phone.

But before we go any further, if you are experiencing different issues, visit our Samsung Galaxy S5 Troubleshooting page as we’ve already addressed hundreds of problems before. Find an issue that is related or the same as yours and try the solutions we provided. If they won’t work for you, then contact us. You may fill up this form and provide all necessary information about your phone and the problem. The more information you provide, the easier for us to help you.

Contact list gone, app says updating after Galaxy S5 Lollipop update

Problem: Hey there. I have a Samsung Galaxy S5 I did the update today. Lollipop. And once completed my contacts are no longer existing. Picture attached. It just continuously says updating. I restarted, took battery out all of that and nothing.

And in my text message app it just shows the number no name. Just curious if you could be of any help or do I need to take my phone into the store to get fixed. Thanks. Look forward to hearing from you. — Lauren

Troubleshooting: Lauren, if your contacts are saved locally (in your phone), then turning on the sync will fix the problem. Unless the phone was reset during the update (it happens sometimes), all your contacts remained in your phone untouched and the Contacts app is trying to access them but it’s taking a long time to do so. Follow these steps to turn the sync off…

  1. With two fingers, swipe from the top of the screen to the bottom.
  2. When Quick Settings screen appears, toggle the Sync button to Off.
  3. With master sync already disabled, reboot your phone and open the Contacts app.

If you have contacts saved online, just follow the same procedure but after all your local contacts reappear, enable the master sync once again so your accounts will sync with your phone.

“Updating contact list” still shows after turning sync off, soft reset

Problem: Updated to Android 5.0 yesterday. Contact list continually says ‘updating contact list’ and never resolves. Texts are just phone numbers with no associations. But when I type in a name to text, name associated with number still comes up.

I have scoured forums to find a solution. Nothing yet. Tried turning off sync, soft resets, etc. I would like to try not to do a hard reset because my contacts are not backed up. Thank you! HELP!

Troubleshooting: Yeah, I know this problem could be stubborn sometimes but you did great by disabling the sync and doing the soft reset. Now, there’s one thing I want you to try since the problem occurred after an update–wiping the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition didn’t fix the problem, then try this…

  1. Open Contacts.
  2. Touch More options (3 dots).
  3. Choose Accounts.
  4. Choose the account where your contacts are saved.
  5. Touch More options.
  6. Tap Sync now.

This procedure will force the phone to sync with the chosen account only. However, if this procedure failed as well, remove the account and set it up again and follow the same syncing procedure.

Galaxy S5 Active shows “Updating contact list”

Problem: Hello. I just updated my S5 Active last night, and since then my contacts will not load. All it says is updating contact list. I have filled your directions from a previous post and turn off sync and that has not worked. I have the settings set to show device only, and also tried it with my Google email, which I might have some contacts there but not sure. It will not sync my contacts from my Google account, but it will sync everything else. Also when I look at my groups in my contacts, it has my group contacts saved and I am able to view them but when I pull up texts from those people it only shows the number. It has been updating contact list for about 8 hours now and I don’t know what to do. Thank you for any help. — Jeremy

Troubleshooting: As I said earlier, unless the phone was reset during the update, all the contacts saved locally will remain untouched. So, before you troubleshoot the problem, try exporting your contacts to your SD card just to make a backup. Don’t worry about the contacts in your Google account because they will not be deleted unless you intentionally login to your account and delete them from there.

Now, here’s what you need to do:

  1. First is turn off the sync again (I know you already did this but try it again) but this time accompany it with a reboot and see if that changes something. If not…
  2. Try removing your Google account and set it back up after a reboot. If the problem remained…
  3. Try wiping the cache partition. Just follow the steps in the second problem.

After all these and the problem remained, then try this…

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Contact Storage (NOT Contacts).
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

This procedure will build up your contact list again. If it failed as well, then your last resort is the hard reset.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I really hope this post helped you one way or another. I understand how inconvenient this problem is as you won’t be able to dial a number right from the Contacts app. Besides, there are instances wherein this problem is accompanied by another error; “Unfortunately, Contacts has stopped.” We wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 that won’t charge if turned on [Troubleshooting Guide]

We already received a lot of emails about the Samsung Galaxy S5 that won’t charge. In fact, we already written and published several troubleshooting guides for this very specific issue. However, I find it necessary to address this one email from our reader because it’s not really a charging issue per se but a more complicated one.

Samsung-Galaxy-S5-wont-charge

According to her, it phone won’t charge if it’s being used while plugged in, although it displays the usual charging icon (battery icon with lightning bolt). Apparently, it’s neither a charger nor USB cable issue because as she said the phone acknowledges it can detect current by displaying the charging icon.

ALSO READ:  How To Fix Samsung Galaxy S5 Not Charging & Slow Charging Issues

I will go through possible causes of this problem and provide appropriate solutions and/or workarounds but before that, here’s the actual message from our reader named Michelle…

“Recently my phone won’t charge while plugged in AND in use. I see the lighting bolt icon indicating it’s getting power, but the battery % goes down. I have to turn off the screen for it to charge. The red light will then come on, so I know it’s charging. Already did a hard restart. Help? Thanks!” — Michelle

Before we continue, in case you have a different problem with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of problems we addressed in the past. Find issues related or the same as yours and try to use the solutions we provided. If they won’t for you, then feel free to contact us as we’re always willing to help. Just fill this form up and provide all necessary information so that it will be easier for us to help you.

Troubleshooting

The focus of this troubleshooting guide is for us to know what drains the battery faster than the charger can push current into it. While we want to get this problem fixed, we are always along the “safe zone” when troubleshooting. We won’t suggest procedures that can potentially ruin your phone and our focus are our readers who really need our help. If you have techie enough, I’m sure you know what to do to troubleshoot this kind of problem.

“Recently my phone won’t charge while plugged in AND in use.” I am more intrigued with “recently” than anything else in this sentence because if the problem started a few days ago, there’s a chance you can easily find the culprit. For instance, if you installed apps recently, then one of them may be draining the battery quicker. One way to find out which app is the culprit is to check the battery usage. The app that’s eating too much battery is the one. You can either disable it temporarily to verify further or uninstall it for good. It’s up to you.

Another way to find out if it’s a third-party that’s causing the draining problem is by booting into safe mode. By doing so, all third-party apps will be temporarily disabled leaving pre-installed apps and services running. If one of the downloaded apps was causing the problem, then your phone should be able to charge normally or even quicker in safe mode. Here’s how you boot your Galaxy S5 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

“I see the lighting bolt icon indicating it’s getting power, but the battery % goes down.” The lighting bolt is actually just an indicator that current flows from a power source through the USB cable to the battery but it doesn’t necessary mean the phone is charging because, apparently, in your case, it’s not. Thanks for including this information in your message, at least, we know the USB port in your phone, the cable and the charger are working fine.

Since the phone charges if the screen is off, it is safe to assume the display is set to the highest brightness level. Try to use automatic brightness so that the phone will determine how bright the screen will be depending on the ambience of the surroundings. Or, better yet, set the brightness to a lower lever and check if the phone will charge after that even if the screen is on. If still not, then there’s a chance the service that’s handling the brightness level and the screen has some conflicts. Booting in safe mode will also give you an idea if the conflict is caused by a third-party app.

There are also times when a conflict in the system itself is created. This happens when the firmware is updated to a higher version. Some data that might still be used by the new firmware are often the cause but the thing is, you won’t know for sure which data because all you can see that’s draining the battery faster when you check the battery usage is Android System. In this case, a master reset is necessary but don’t forget to back up every bit of data in your phone that you don’t want to lose before following these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

T-Mobile Galaxy S5 having trouble connecting to the Internet, some apps don’t work

I will address two general issues with Samsung Galaxy S5 that gets its service from T-Mobile. The first problem is about internet connectivity. Our reader said the phone is having trouble staying connected to the internet, which is clear enough for us, but what I’m actually looking for is the information as to when and how the problem started.

Galaxy-S4-smart-network-switch

The second issue is about some of the apps that don’t work. She specified Group Me and Pinterest as ones that are having hiccups. We will look into this matter as well but just to set proper expectations here, these apps are third-party. So, the phone can function properly with or without them.

Common sense would tell us that the first problem is the more serious one. In fact, the second problem may even be just a result of the first. Needless to say, we will fix the internet connectivity issue first before jumping into the other.

Now, here’s the actual email sent to us by one of our readers…

“I am having trouble staying connected to the internet. And some of my downloaded apps do not work. For example instagram, draw something, and waze work but group me and pinterest don’t. Also when browsing the internet I receive an oh snap message.” — Deb

We are always willing to help you find solutions for your phone problems so if you have other issues, visit our Samsung Galaxy S5 Troubleshooting page as we’ve already addressed hundreds of problems in the past. Find an issue that’s the same or related to yours and try the solutions we provided. If they didn’t work for you, or if your problem hasn’t been addressed yet, feel free to contact us by filling up this form. Be as accurate as possible when providing details as we need information to provide appropriate solutions.

Troubleshooting

First of all, the purpose of troubleshooting is to know what the problem is and what caused it. Once you have this information, it will be easier to formulate a solution. However, there’s no guarantee the problem will be solved especially if it’s caused by a hardware issue.

Now, let’s deal with the first problem: “having trouble staying connected to the internet.”

Just for the benefit of our readers, Deb’s phone is still running Android 4.2 Jelly Bean, which is way outdated already. She didn’t specify is the phone is rooted or if she’s using a custom ROM on her phone because if not, she must have been forced to update her phone to Kitkat just before Lollipop was rolled out. Update notifications will keep bugging you until you have downloaded the new firmware but one way to get rid of those notifications is to root the phone and modify the ROM.

But assuming the firmware is stock, when did the problem start?

She contacted us just yesterday so the problem may have started just recently. Of course, we don’t know what caused it but the most logical thing to do right now is to try to update the phone to the latest version of Android that’s available.

After updating the phone, it is wise to give it a fresh start by performing a master reset. An update from Jelly Bean to Lollipop is a major one and many dependencies may have been changed. So, there’s a possibility the phone couldn’t boot up successfully and could get stuck on the boot up logo. Therefore, it’s better you wipe the cache partition first before wiping the data partition through master reset.

Wiping Cache Partition 

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Doing the Master Reset 

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the update, the wiping of the cache partition and the reset and the phone is still having trouble staying connected to the internet, it’s time you disabled the Smart Network Switch as 90% of the time that’s the cause of the internet interruptions; the phone disconnects from the Wi-Fi network and connects to the mobile data network and vice versa.

  1. Tap Apps
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Untick the checkbox next to Smart network switch.

If all of these procedures failed to fix the internet problem, contact T-Mobile to have the phone checked by the technician.

Now, about the problem with some of the apps that don’t work, if you already did the master reset, then you don’t have to worry about them any longer. However, if you were able to fix your internet connectivity problem without performing the reset, then you can uninstall the apps you’re having issues with and just download a fresh copy from the Play Store.

Remember, apps that require constant internet connectivity may act up if the connectivity is unstable. That’s the reason why you need to fix the first problem before proceeding to this issue.

I just hope this post can somehow help you Deb.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Troubleshooting Samsung Galaxy S5 Problems After Lollipop Update [Part 67]

Samsung-Galaxy-S5-Tutorials

Hello guys. Welcome to the 67th part of our popular Galaxy S5 Troubleshooting series. We’ve already addressed hundreds of emails and problems sent by our readers but we’re still getting a lot of email each day seeking for help. So, we will continue publishing support articles like this.

If you get errors or currently experiencing a problem or two with your phone, don’t hesitate to contact us via [email protected] and we will help you fix them. Don’t worry, it is a free service we offer here, although, we ask you to provide all necessary details about the problem and your phone. The more information you provide, the easier for us to help you. If you already emailed us, try to see if your concern is included in the list below.

  1. Make Galaxy S5 Show Email Messages Automatically
  2. Keep Company Email on Galaxy S5 Without Syncing
  3. Galaxy S5 Has Issues With Internet (Web Browser)
  4. Galaxy S5 Display Turned Black and White
  5. Galaxy S5 Keeps Restarting After The Update
  6. Galaxy S5 Contacts Randomly Disappear
  7. Galaxy S5 Freezes When Phone App Is Used
  8. Galaxy S5 Shows ‘Disabled by Device Admin’ Error
  9. Galaxy S5 Wi-Fi Toggle Switch Disabled
  10. Verizon Cloud Service Stopped on Galaxy S5

Make Galaxy S5 Show Email Messages Automatically

Problem: Hope you can help my boss! She got a s5 and our IT installed outlook for her (syncs with our network email domain). When she gets an email with an image or activation buttons, they show up as the shadow box with the green/white mountain or a red X box. What settings need to be changed to get images/pictures to show automatically? Some pictures she can right click and choose download pictures. Sometimes that works. For the “reply” buttons, those don’t give the option of download picture. Any help would be great! Thanks, Dawn.

Related Question: Hi Harold! First of all, I thank you and your team for providing this awesome free support. Your posts already fixed two of my problems but there’s one question I’ve been meaning to ask you. How can I make my Galaxy S5 automatically download images in my emails? I understand I can manually do it but I want that when I open the message, the images will be shown immediately. I usually get coupon cards through emails daily and they are usually sent as images. Thanks. — Giselle

Troubleshooting: Hi Dawn and Giselle. You can definitely set the S5 to automatically show images attached to email messages. Please follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Touch Email and then tap the Menu key.
  3. Touch Settings and then Manage accounts.
  4. Tap the desired account.
  5. Now touch More settings.
  6. Check Show images.

That’s it!

Keep Company Email on Galaxy S5 Without Syncing

Problem: Hi, I worked last year in a company and received all my emails also to my mobile. Since I left the company my account was deactivated but continued to exist in my mobile and I could see all the old emails. Since I ran the Lollypop update on my Galaxy S5 I keep on getting alerts that the connection to the company’s exchange server has failed. I called the IT guys but they told me my account was deleted once I left the company and there’s nothing they can do. I searched the web but could find only how to delete an account but not deactivate it. What I need is to simply go back to what I had before – access to my account without any sync attempts to the server. PLEASE HELP. Best Regards, Sam.

Troubleshooting: Hey Sam! First of all, if the email account has already been deleted from your phone, then your messages are gone forever simply because you don’t have access to the company’s server. However, if the account still exists in the phone, then you just have to turn off the sync so the phone won’t try to reconnect to the server.

  1. From the Home screen, tap the Apps icon.
  2. Touch Email and then tap the Menu key.
  3. Touch Settings and then Manage accounts.
  4. Tap the desired account.
  5. Touch Sync settings.
  6. Untick the checkbox next to Sync Email.

Now, the email app will no long attempt to sync to the server but you can still access the messages that have already been downloaded.

Galaxy S5 Has Issues With Internet (Web Browser)

Problem: Hi! My name is Stephanie I have the white Galaxy S5 and I’ve had it less than a year, however I have a few issues and questions but I’ll keep it quick! These issues have just started and happen randomly for about the last 2.5-3 weeks.

  1. Every now and then I’ll open the Internet and instead of being on the last page I was on it is a black screen with the Android guy, it says something about the keyboard module needing to be updated but the Web address is something called softpop. Help!!
  2. Sometimes when going to a new Web page I’ll be directed to an ITunes preview page for Candy Crush Soda Saga it’s more annoying than anything because if I hit the back button it just reloads the page.
  3. Similarly every now and then (mostly when opening an app) it will open the app then open the play store on a war game app that I don’t have downloaded nor have I ever
  4. Finally what is the best free anti virus to have I currently have Avast.

Thank you so, so much.

Troubleshooting: Hello Stephanie. I will try to itemized my answers based on your questions.

  1. About the “keyboard module” that needs to be updated, it’s apparently an advertisement. So, you can just close the tab and make sure that next time you won’t click any of the ads on the page you’re viewing. If the keyboard on your device needs update, then Samsung will roll out an official firmware update and you’ll be properly notified of it.
  2. As to the Candy Crush Soda Saga, it is again an advertisement and this time, it’s more obvious than the first because iTunes is for iPhones and iPads, not for Android. I don’t know how your phone is setup but I think these webpages pop up because they were already opened before. So, close it as well.
  3. Of course, the war game app on the Play Store is also an ad. But this time, the ad will automatically run the Play Store app. To address this, just close Google Play Store and close the tab on the browser.
  4. For me, all Android anti virus are the same. I really can’t tell which one is the best because I haven’t used one. Whenever I notice there’s something fishy about the performance and behavior of my phone, I will immediately perform hard reset. Find the anti virus that works best with what you need.

To address the first three problems you have, just clear the cache and data of the Internet app.

Galaxy S5 Display Turned Black and White

Problem: I don’t know what happen but 3 days ago my color of my whole phone just turn black and white, the picture Is black and white even the videos I tried restarting everything and the color would come back to normal and then 10 sec later it just goes back to black and white I don’t know what to do with this problem…. it’s like I don’t have no color on my phone what so ever. — Mrs. Lorm

Troubleshooting: Hello Mrs. Lorm. This issue is caused by a setting in your phone. It’s called Ultra Power Saving Mode. It must have been enabled that’s why the display turned black and white to conserve battery. To address this problem, disable it:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Find and tap the Power Saving icon.
  4. Tap Ultra power saving mode.
  5. Turn it off.

That’s pretty much it!

Galaxy S5 Keeps Restarting After The Update

Problem: Hello, my Samsung Galaxy S5 has been acting all new and changed up after i installed some sort of updates software which constantly reminded me for updates , so when i pressed it it said the phone needs restarting. It restarted the phone and boom ! Everything became so different. My notification bar ( when i scroll it down) is different , and when I receive my messages it doesn’t show properly in that slide down box . My keypad and everything has been updated. I’m not at all satisfied with this change . Please how can i get my old settings back. — Rabbia

Troubleshooting: Hey Rabbia! Obviously, you download and installed a firmware update. It means that the version of Android running on your device has been bumped up and more often, firmware updates bring new alterations to features and user interface. That’s the reason why you are now seeing a different notification bar. To address the reboot problem, since it’s firmware-related, you just have to wipe the cache partition to continue using your phone without interruptions. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Contacts Randomly Disappear

Problem: Hello dear, I was wondering if you had any advice for me, my contacts keep disappearing on my Galaxy S5! I have tried numerous times to save them but after a day or so the names just disappear and I am left with phone numbers of which I can’t remember who they are.

I have Bluetooth capabilities in my car and for a short while (about 5-7 days) the names would remain on the screen in my car but not on my actual phone! Thank you in advance, Valerie.

Troubleshooting: Hi Valerie. I believe the second problem is related to the first. If we can fix the issue with your phone, then the other issue will also be fixed.

Now, there are two common causes why contacts disappear;

  1. Contacts are saved in the cloud and internet connectivity is interrupted. Synced contacts often disappear if there is no active internet connection. To address this, import your online contacts to your phone so they will be saved in your phone’s internal storage. This way, even if the connection is interrupted, contacts won’t disappear.
  2. Contacts app stops responding. If the Contacts app stops responding or crashes, there’s no way your car access your contacts list simply because the service isn’t functioning the way it should. While the issue is common, it’s minor and can easily be fixed by clearing the cache and data of the Contacts app.

I hope this helps.

Galaxy S5 Freezes When Phone App Is Used

Problem: My S5 is only 9 months old and i am having problems. After a phone conversation my phone either freezes and i have to use the side off button a few times for it to work normally again or after a phone conversation an application flickers randomly and opens by itself. I have to shut the phone down or use the off side button a few times for it to work normally again.

Please tell me why this is so and how i can rectify the problem. Is it battery or sweat or heat? Please urgently help. Thank you so much. — Anne

Troubleshooting: Hi Anne. I’m not really sure when the problem started but based on your description, it seems like it’s just a minor issue with the phone app itself. It can be fixed by simply clearing the cache and data of the Dialer service via Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Dialer.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Galaxy S5 Shows ‘Disabled by Device Admin’ Error

Problem: My S5 was set on swipe to unlock. I put the fingerprint on to unlock. Now I want the swipe back but it does not let me choose it as it says it has been disabled by device admin, encryption policy, or credential storage. Can you help me figure this out. This the 2nd time it has happened and I don’t want to do a factory reset again.

Troubleshooting: I don’t think factory reset will fix this problem either as it has something to do with store credentials in your phone. Many users also encountered this issue before but the most effective way to address the problem is to clear the credentials. Go to Settings > Security > Clear Credentials. You may now proceed to setting up the Swipe the unlock security method.

Galaxy S5 Wi-Fi Toggle Switch Disabled

Problem: My husband is having the following problem concerning WiFi. I can connect just fine to our home WiFi. His phone won’t even let him toggle the switch ON for WiFi, much less show available networks. We have tried restarting and various other tricks found on forums. I’m hoping you can help him out. Thank you for your time. — Carol

Troubleshooting: Hello Carol! I don’t know what happened to your husband’s phone so we really can’t provide a more accurate troubleshooting. I, however, have seen this problem in action before and there’s just an effective procedure to address it.

  1. Boot the phone in safe mode.
  2. Toggle the WiFi switch on.
  3. Reboot the phone normally.
  4. Try to see if WiFi is still on and if the switch can be toggled.
  5. If WiFi is off or if the switch can’t be toggled, then boot the phone in recovery mode.
  6. This time, wipe the cache partition. More often than not, this procedure can fix issues like this. Otherwise, you have no other option but to hard reset the phone.

Verizon Cloud Service Stopped on Galaxy S5

Problem: I too did the lollipop update, since then the Verizon cloud service will not run

The error “cloud service has stopped” appears and freezes my phone. The cloud is not working and I had to delete it to prevent problems. I called verizon cleared cache and stopped apps that I am not currently using. This did not help.

Something went wrong. We can’t connect to the cloud service at this time. Can you help please? — Cynthia

Troubleshooting: Hello Cynthia. Since you already tried fixing this problem by clearing the cache and data of the Cloud service to no avail, then there’s a chance that it’s really a firmware issue. Sorry to say that you have no other option but to do factory reset and if that failed either, call Verizon and make a report about its cloud service crashing. Perhaps the company will roll out an update that will patch it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 Problems, Errors & Glitches After Lollipop Update [Part 61]

Galaxy S5 battery

Hey guys! Welcome to the 61st part of our Samsung Galaxy S5 Troubleshooting series. We cite, at least, ten problems for every post, so it means we already addressed more than 600 issues reported by our readers. And judging from the number of unaddressed emails (and those that come in every day), it is safe to assume that we will be spending yet another year supporting this device. We like it, though. So, feel free to contact us any time about your issues.

We are providing a free service here and we spend time reading your emails, researching about your problems and writing what we want to say to you. So, please do your part; provide all necessary information about your problem and your phone so it will be easier for us to assess what the issue. You may send your questions to [email protected], post on our Facebook wall and/or Google+ page, or interact with us via Twitter (@RealTDG).

The following are the problems I addressed in this post:

  1. “Currently unable to download, please try later” Error
  2. Galaxy S5 Contacts Disappeared
  3. Galaxy S5 Prompts to Update Some Apps
  4. Ads Pop Up On Galaxy S5 While Offline
  5. Galaxy S5 Won’t Auto Connect to Mobile Data
  6. Galaxy S5 Sends Blank Text Messages
  7. Dropped Phone Call Fake Out on Samsung Galaxy S5
  8. Internal Service Failure Error Shows Up In Galaxy S5
  9. Galaxy S5 Contacts Has Stopped Error
  10. Galaxy S5 Notification Panel Can’t Be Pulled Down
  11. Galaxy S5 Issue With Outlook Email App
  12. Galaxy S5 Contacts Has Stopped Error
  13. Galaxy S5 Locks Instantly When Power Key Is Pressed
  14. Blank SD Card Error on Galaxy S5
  15. Multiple Issues with Galaxy S5 After Lollipop Update
  16. Galaxy S5 Shuts Down Randomly
  17. Straight Talk Galaxy S5 can’t make International Calls
  18. Galaxy S5 Lags When Opening An App

“Currently unable to download, please try later” Error

Problem: Following the installation of lollipop update few days ago for my Galaxy S5 I keep getting a message pop up on my screen saying “currently unable to download, please try later”.

I haven’t got a clue what is trying to download because I physically haven’t downloaded anything and nor can I see what is downloading.

I hope you are able to maybe know some kind of idea where I can fix this problem without a factory reset. Thank you, Tarek.

Troubleshooting: Hello Tarek! It’s probably just a glitch and can easily be fixed by clearing the cache and data of the Download Manager. Follow these steps and it should take care of the problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.

Galaxy S5 Contacts Disappeared

Problem: Hi, I stumbled across your site while trying to troubleshoot my Samsung S5…today some of my contacts disappeared…. went to call my folks and they aren’t in my contact list? Then went to send a text message and 80% of my messages are just showing phone numbers without and contact names (but not all!).

I have restarted, powered down, powered down and removed battery…and no luck? Any ideas? Thanks!

Troubleshooting: Since you didn’t provide more information or details, the best thing we can do is assume. To begin with, if you factory reset your phone, then all your contacts would have been deleted. In case those contacts that disappeared were from online accounts, then make sure the syncs for those accounts are on. However, if those contacts were saved in your phone and they suddenly disappeared, they might have been deleted or the data of Contacts Storage service was cleared. If you made a backup of those contacts, then there’s a chance you can recover them, otherwise, there’s nothing else you can do.

Galaxy S5 Prompts to Update Some Apps

Problem: Every time I log on to Facebook, it seems as though I gotta update some apps, I know they are up to date. But for some reasons my phone ask me to update as soon as I’m logged in, can u guys help me please. — Smitty

Troubleshooting: I understand your phone prompts you to update some apps but are they the kind of apps that are installed on your phone or are they in-Facebook apps? It could have been more helpful if you were specific what apps needed updating so we can look into the issue. Have you tried updating them as what the phone requires? Or, try clearing the cache and data of Facebook app. There’s also a possibility the app itself needs updating.

Ads Pop Up On Galaxy S5 While Offline

Problem: Hi, I have a Samsung S5 and over the last few months, I’d unlock the screen to find a full screen pop up ad. This is with no apps running. It varies from adult websites to opening the browser and showing an advert for buying online items and Facebook pages.

I’ve gone into my internet settings and enabled ad blocking, blocked Google ads but it’s still happening. My partner has a Note and his is also doing this.

Could this actually be something automatically downloaded by Samsung? Driving me crazy. Thanks, Ashleigh.

Troubleshooting: I’m sure that if you boot the phone in safe mode, those ads will not pop up. My point is, those ads are “attached” to an app you probably installed. And since I don’t have any idea what apps are running in your phone, you have to find that one app that hosts those ads. Once you find it, uninstall it. That will fix the problem.

Galaxy S5 Won’t Auto Connect to Mobile Data

Problem: Hi, hope you can help, I have an s5 and it isn’t the auto switch issue but slightly different . . . .

Currently connected to WiFi with no issue, if I leave the area the phone doesn’t reconnect to mobile data even if you turn it on and off. It is only fixable with a reboot ?

If I turn the WiFi of while still connected it will connect to mobile it’s just of you walk of while connected ie leave the house. All the best, Joe.

Troubleshooting: I’ve seen this problem many times in the past, Joe, and it’s often caused by a glitch in the firmware. It can easily be fixed by wiping the cache partition. Follow these steps and this will be fixed:

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Sends Blank Text Messages

Problem: To whom it may concern,

My name is Jen and I have a Samsung Galaxy S5. Recently I have been getting responses from one particular person saying I sent them a blank text. However, I know for a fact I sent them a message with words. I know this is a very strange problem. I was wondering if you had any advice for me or if it could be the formatting of the other phone. This problem occurs irregularly, and I can never tell when exactly it’s happening. Thank you for your help. Sincerely, Jen.

Troubleshooting: Hi Jen. More often, this kind of problem happens if you’re sending picture messages or MMS but the issue is on the receiving end. But if it’s a different issue, then we need more information about the problem. Please try to observe more if there’s a pattern or if it’s an app-specific problem. Honestly, we cannot provide a solution to the problem we don’t know about.

Dropped Phone Call Fake Out on Samsung Galaxy S5

Problem: Hello, I’m really hoping you can offer some guidance on issues I’ve been having with my S5.

Recently (maybe the past 2 months or so), I’ll be on a phone call, then it will appear as though the call drops (i.e. no signs that I’m currently on a phone call), HOWEVER the call continues for as long as until the other person hangs up. It’s bizarre, and I have no control over it.

Once the call “drops”, there is no indication that a call is being made, or in progress. There is no way for me to hang up or put it on speaker. The call quality is fine, the other side doesn’t have an issue. THEN, calls can come in normally at the same time as the pseudo-call is happening (full ring and everything), no call waiting beep. It’s incredible frustrating.

If you have any ideas, I’d appreciate it. There is no correlation to anything I can figure out. — Daryl

Troubleshooting: Hi Daryl. I haven’t seen this kind of problem before but if it started to happen just recently or probably after the lollipop update, then there’s a chance that some data may have been corrupted. I suggest you clear both the cache and data of the dialer app. If that won’t work, then it’s time you performed full hard reset.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Internal Service Failure Error Shows Up In Galaxy S5

Problem: For several apps that I have had on my phone this week I started getting an error message that will close the app before I even get a chance to do anything within the app. “Internal Service Failure: An internal error has occurred. This can be caused by a lack of network connectivity. please make sure you have a good network connection.”

Every time I have received this I’ve had full 4g service or have been using WiFi. I have no issues searching the Internet just opening all but like 2 apps on my phone. — Perrin

Troubleshooting: Hi Perrin. When this error message pops up, it’s really not the internet that’s the problem. One way to address this is to clear the cache and data of the app that’s crashing. You haven’t mentioned the name of those apps so we can’t look them up. But more often, an internal service failure may be caused by a firmware glitch. So, if the clearing of the cache and data of the app in question won’t fix the problem, perform a full hard reset.

Galaxy S5 Contacts Has Stopped Error

Problem: I have two concerns:

1) when I try to make a call on my Galaxy S5, I get a drop down that says” unfortunately Contacts has stopped”, yet I can go to Contacts and select who I want to call and make the call. However if I want to make a call to a number not in my Contacts, and I get that drop down.

2) How can I transfer all internal data, and pictures, and videos, and music, contacts, and apps to my SD card. I have a 32 gig card in phone for that purpose. I also want to do a hard/factory reset to just get phone working right with Lollipop overall but don’t want to loose valuable stuff in the process.

Thanks so much, Harold.

Related Problem: Hello, my name is Rebecca, I’ve bought my Samsung Galaxy S5 last year as it sounded good and I wanted to upgrade my phone. Unfortunately, not too long after I received my phone (I bought it over Vodafone internet) it hasn’t been working as well as it should.

I updated my phone recently as its was suggested to but not soon after it has I had done this it was saying things like “unfortunately contacts has stopped” or my messages would not show up on my phone, and I would have to restart my phone again.

I went into a Vodafone store and spoke to an expert adviser, he said it would be a good idea to reset the phone to the factory settings but make sure all my data had been backed up such as pictures, videos or contacts. He also said it could be a software problem and I may have to have it taken away and looked at by a one of their tech support people.

So, my question is is there any other way to sort my phone out or do you advise that it should be taken away to be fixed? Many thanks.

Troubleshooting: Clearing the cache and the data of the Contacts app through Application Manager often solves the first problem. You may also turn off the syncs for all accounts that contain your contacts for that matter. Of course, factory reset is your last resort if those two procedures won’t work.

Now, about backing up your data, your pictures, videos and music can easily be copied or moved to your microSD card. Just go to their respective directory and choose ones you want to backup, copy them and paste them to the SD card. It’s as simple as copying files using computers.

As to your contacts, sync them to your online accounts so that after the reset, you’ll have to sync those accounts to your phone and your contacts will be downloaded automatically. You may also export them manually to your microSD card. Just open the contacts app, and find Export in Settings.

When it comes to apps, you don’t actually backup application files and/or installers. What you needs to be backed up are the data. Just open Settings and choose Backup and reset. That’s the simplest thing to do. However, after the reset, those third-party apps will be re-downloaded to your phone.

Galaxy S5 Notification Panel Can’t Be Pulled Down

First Email: Hi. So I have a weird problem with my S5. It’s pretty hard to explain, so please just bear with me.

The thing that drops down where you can go to your settings stays up, and it’s supposed to go all of the way down, but it stops a little before it gets to the bottom. It shows a different time and date than it really is, and I have tried everything in my settings, but nothing seems to work. Please help me! Thanks! — Raechel

Second Email: Can you please help me with this problem that I’m having. The thing on my Samsung Galaxy S5 phone that you drag down like where the wi-fi icon and all of that are at, it doesn’t go down all of the way, and the thing that’s at the top of that, like where it shows the time and date, it doesn’t go away. Like it shows a different time and date than what it actually is, at the time, and it really makes me mad, because I have done everything that I could possibly do, to try fixing it, and nothing works. So, if you could help me out with that, then that would be greatly appreciated. Thank you for your time. — Raechel

Troubleshooting: Hi Raechel. A simple reboot often solves this issue. The thing is, when this happens, it’s probably just a minor glitch. So, if reboot won’t do it, the soft reset (battery pull) will.

  1. While the phone is on, pull the battery out.
  2. Press and hold the power key for a minute.
  3. Place the battery back in.
  4. Power the phone on.

If both the reboot and the soft reset failed to fix the problem, try wiping the cache partition. You haven’t mentioned any significant behaviors of your phone that may have led to this problem, so I assume it’s just a glitch.

Galaxy S5 Issue With Outlook Email App

Problem: After the update to lollipop, I often run into an issue with my outlook email app losing the email as I am typing it and before I can hit send. I think the system may be killing and restarting it randomly but i am not sure.

I would try a factory reset but i don’t want to lose the data in things like candy crush and other programs.

Also Last time I did a full reset nothing got auto installed and I spent weeks manually restoring my apps. If there is a way to ensure this auto restore would work, please let me know. Thanks, Gene.

Troubleshooting: Hi Gene. If the only problem you encountered after the lollipop update was with your email, then it must be just an app-specific issue. There’s no point is resetting the phone and deleting all your data and then try to start from scratch again. Such procedure is often done when there’s more serious performance issues with the phone.

So, I suggest you clear the cache and data of the Outlook app first and then setup your account again. Give it a day to observe if the problem is still happening. If so, then proceed with factory reset. And about that auto restore you’re asking about, it’s all under Backup & reset under Settings. Once you’ve backed up your apps using your Google account, you can restore them back using the same.

Galaxy S5 Locks Instantly When Power Key Is Pressed

Problem: Hello, the problem I’m having with my Galaxy S5 just started happening this week for no apparent reason. I haven’t downloaded any new apps or installed any updates within the past few days.

When I press the power button on the side of my phone, it automatically locks. I checked in the settings – lock screen and the “lock instantly with power key” option is not checked. I tried restarting and taking the battery out but nothing seems to work. I’m really confused how this is happening. Any help would be much appreciated. Thanks! — Annie

Troubleshooting: Hello Annie. More often, this problem of yours can be fixed by pulling the battery out and pressing the power key for a minute; it’s called soft reset. It’s just a minor glitch in the system. However, if that won’t fix the problem, then I suggest you wipe the cache partition to get rid of those inconsistent caches that might be causing this.

Blank SD Card Error on Galaxy S5

Problem: Hi guys,

Today when I turned on my phone, I had an error message come up saying: Blank SD Card. SD card is blank or has unsupported file. Then it asks if I want to reformat. NO! I’ll lose everything on my phone!

What may have caused this? Thanks! — Debbie

Troubleshooting: Hello Debbie. We don’t know for sure what corrupted the microSD card but that’s the problem, your microSD card is corrupted or, at least, can’t be read by your phone. Consequently, it will ask you to reformat it but don’t! Instead, unmount it from your phone and let your laptop read it. If the computer can read from it, then make sure you backup everything. Once finished, that’s the time you reformat the SD card using FAT32 format. If your phone can’t read it after doing so, then it’s time you considered buying a new microSD card.

Multiple Issues with Galaxy S5 After Lollipop Update

Problem: Hi, I’m really disappointed with my Samsung Galaxy S5 following the upgrade to lollipop. Basically since the infamous upgrade I see all the following issues:

  1. Motions & Gestures no longer work, before the upgrade I was able to air browse amongst other things now it doesn’t work.
  2. I keep losing connectivity to mobile network. If I’m connected to wireless network and for instance walk out of range of wi_fi the device is no longer registered to mobile network until I reboot the handset. Basically after been connected to wi-fi I need to reboot the handset before my SIM card is able to register back to Mobile Network.
  3. Finally my SD card becomes corrupted every time I reboot the device. Therefore I need to reformat the SD card every time after reboot in order to work again, losing all my card content in the process. I whish I’d never upgrade to lollipop, can you please help? Regards, Abel.

Troubleshooting: Hey Abel. I will address the second problem you mentioned here simply because it might just be a setting issue. Please check if the Smart Network Switch is enabled in Settings. If it is enabled and this problem happens, then I could say it’s more of a firmware issue than anything else. And that explains why the Motions and Gestures features don’t work as well as your microSD card keeps getting corrupted after a reboot.

In this case, it is imperative that you performed full hard reset not only to refresh the phone’s memory and get rid of possible corrupt data but also to verify if the firmware itself needs reinstallation. If all these problems remain after the hard reset, then let Samsung reinstall the firmware for you.

Galaxy S5 Shuts Down Randomly

Problem: I have a Galaxy S5 from Straight Talk and I’m using it for a year now. The issue started this week when my phone randomly shuts down without a reason. I removed the battery and placed it back to the device but the issue still happening on my phone. I also called Straight Talk the other day but they’re not able to fix my issue. Has anyone also experiencing issue like this? Please help! – Ryan

Troubleshooting: Let me guess, they want you to ship your phone so their technician can take a look at it, right? If the problem started this week, then it must an app issue only…unless the phone overheats. That’s the first thing you have to check. If the phone heats up like you can’t almost touch it, then it’s overheating that cause the shutdowns. These phones are wired to shutdown automatically if the temperature goes beyond the threshold to prevent further damage.

However, if the phone doesn’t overheat, then it’s probably just an app causing it. Boot your phone in safe mode and try to use it like you always do to see if it still shut itself down. If not, then find the app that’s causing the problem and uninstall it. If yes, factory reset your phone, it’s the firmware.

Straight Talk Galaxy S5 can’t make International Calls

Problem: Hi, this is Marion and I have a Galaxy S5 under by Straight Talk for 5 months now. The issue started when I changed plan from $45 to $60 plan just this week. However, when I tried to make a call outside United States my phone won’t. I rebooted my device several times but it’s not helping. I’m not sure if my phone has an issue or with Straight talk? Help!

Troubleshooting: I think your device has no issue at all. It seems like the problem is with Straight Talk. You didn’t specifically mention the country you’re calling to but please note that the 60-dollar plan doesn’t cover every country. I’m also not sure if you followed the correct procedure when you tried making a call. If you’re not aware of it then, you can follow this procedure:

  1. Dial from your device the International Call prefix.
  2. Dial the Country Code.
  3. Dial the Area Code (City Code).
  4. Dial the phone number that you want to call.

If all else fails, contact Straight Talk. The problem is on their end and not your phone especially if it can make/receive domestic calls without having issues.

Galaxy S5 Lags When Opening An App

Problem: Every time I open a certain app my phone lags. I rebooted the device several times but the issue still not fixed. However, I tried removing the app and installed it back but the issue still on the phone and I can’t fix it no matter how I tried. I’m not a tech-savvy person and I’m hoping you can help me with my issue. Thanks! – Carl

Troubleshooting: I will be straight with you Carl. I don’t know what kind of app is that or how important it is to you but if you can’t use it, why keep it in your phone? If it’s a utility app, I’m sure there’s a lot of apps like that in the Play Store, so find an alternative. You said you already uninstalled and reinstalled it to no avail. I think the problem here is with compatibility and unless the developer updates it, it won’t work with your phone.

Engage with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Sprint Galaxy S5 Problems After Lollipop Update & How To Fix Them [Part 3]

Samsung-Galaxy-S5-Problems-28

About a couple of days ago, Sprint rolled out another lollipop update for its Galaxy S5 to fix some bugs and issues encountered by its customers. So, if you are prompted to download the update, please take time to do so especially if you are currently bugged by an issue or two.

In this post, I addressed ten issues reported by our readers. While some of them can be fixed without the need of a new update, others are actually firmware-related. For those who emailed us, take time to browse this post to see if your concern was addressed and for our readers who may have just tuned in, you may send your questions to [email protected] but provide all necessary details about your phone and your problem. You may also post on our Facebook wall and/or Google+ page or follow us on Twitter (#RealTDG).

MUST VISIT: Samsung Galaxy S5 Troubleshooting

The following are the problems I addressed in this post:

  1. Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error
  2. Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi
  3. Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues
  4. Sprint Galaxy S5 Wi-Fi Turns On Automatically
  5. Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card
  6. Sprint Galaxy S5 Draining The Battery After Lollipop Update
  7. Ads Pop Up On Sprint Galaxy S5 After Lollipop Update
  8. Sprint Galaxy S5 Auto Answering Calls
  9. Apps Crashing After Lollipop Update on Sprint Galaxy S5
  10. Sprint Galaxy S5 Camera Won’t Focus

Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error

Problem: Hi, last week I updated my Sprint Galaxy S5’s operating system and I don’t have a problem with my device. However, this week my S5’s contacts cannot be opened anymore. There’s a message always popping up on the screen saying “Unfortunately Contacts stopped working”. I already turned off and on the device but the message still keeps on showing on the screen. I’m a newbie in Android world and I’m hoping you can help me fix my issue. Thanks! — Ella

Problem 2: Hi. I have the Galaxy S5 and the new version of android and for some reason my contacts will stop working and my friends and family say that my phone goes straight to voicemail, and not recieve texts. How can I keep it from doing this again? Happy Connecting. Sent from my Sprint Samsung Galaxy S5. — Rick

Problem 3: Since I updated my galaxy s5 to lollipop, I’ve been getting an error message stating my contacts are no longer working. I’ve cleared the cached folders and the problem still persists. Please let me know what i can do to fix this.

Also, my bf and I both have s5 phones. He was trying to share music files to my phone and both phones had the nfc and s link activated but the files would but transfer. What were we missing to get the files shared between the two phones? Thank you, Traci.

Problem 4: I’m a Sprint S5 user. I’m having a contacts error pop up a couple of times a day with no actual errors. Any ideas on how to fix? Thanks for the info about corrupted pics. Those are the only problems I’ve had so far. Thanks in advance. — Dennis

Problem 5: After updating to lollipop, every time i get a call it switches into priority mode and silences all sound but media and ringer. Also about every hour I receive a notification saying “Unfortunately contacts have stopped working”. Please help! — Ryan

Troubleshooting: For this section alone, I addressed problems reported by five of our readers who emailed us. This problem is common, in fact, it also happens to Verizon and AT&T variant. There are actually three ways to address this problem:

  1. Clear the cache and data of the Contacts app.
  2. Disable Contacts sync while the phone is still optimizing some apps.
  3. Clear the cache and data of Google+, uninstall it and the download and install a fresh copy from Play Store.

These procedures were reportedly effective in fixing this problem but there’s no guarantee. So, if all else fails, master reset is your last resort.

Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi

Problem: Hello, in the last two days my phone will not load web pages, facebook, or ifunny while I am connected to my wifi. When I turn my wifi off, they load fine. Do you have any suggestions to why? — Shannon

Troubleshooting: Hello, Shannon. First of all, verify that your Wi-Fi network doesn’t a problem. Use other devices to connect to the internet through WiFi. If you can browse the web, load Facebook, download apps and whatnot, then at least, we know it’s not your network but your S5. In this case, try to “forget” your WiFi network in your phone and reboot it. After that, let it scan, detect and reconnect to your network to see if the problem was fixed. If it remained after that, verify that your phone can connect to the internet through other WiFi hotspots because if not, then there’s a possibility that it’s a hardware issue or a serious firmware problem. One way to determine which is which is to perform hard reset.

Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues

Problems: Hi, I am contacted in regard to the recent update. My phone hasn’t worked good since. I get error messages all day. Contacts unfortunately stopped, battery life is awful, running slowly, wifi disconnect. I hope there’s a new update to fix these issues very soon because I didn’t spend $600 on this phone for this to happen nor switch from an iphone for it as well. — Katie

Troubleshooting: Hi Katie! Apparently, the recent update messed up your phone and that’s actually a lot of problems for a premium smartphone like the S5. You can go all day clearing caches and data of the Contacts app and related services, finding which apps are draining the battery faster and causing the slow performance, or keep toggling the WiFi slider on and off in hopes that it will stay connected without guaranteed solution. That’s a waste of time. So I just you jump immediately to the ultimate solution–factory reset!

Sprint Galaxy S5 Wi-Fi Turns On Automatically

Problem: Hello, I have the Sprint galaxy s5 and even though I have the wifi turned off it still turns back on by itself. I have everything turned off in settings. It started doing this once I updated to kit kat version 4.4.4 and now it still does this with 5.0 lollipop. Also, when I turn my screen off and I look at my phone later on the phone turns my data off, then after having the phone on for a few seconds my data turns back on. Why is this happening? My phone worked fine until kit kat version 4.4.4. If you have any insight that would be great! — Austin

Troubleshooting: Hey Austin! There is this service embedded in your phone’s firmware called Connections Optimizer and it’s responsible why the Wi-Fi automatically turns on. Just follow these steps and you’ll be fine:

  1. Go to Settings.
  2. Touch Mobile networks.
  3. Touch Connections optimizer.
  4. Uncheck Auto select best network.
  5. Or, turn off Connections optimizer itself.

Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card

Problem: Hi, my sprint Galaxy S5 (SM-G900P) just updated to Android 5.0 and during it there were some errors. The SD card was reading fine before the update but now will not read. I reformatted it on my computer and still nothing. I used my old galaxy S3 and reformatted using that and still nothing.

I also took another memory card and tried that and it doesn’t read. It just keeps saying “Preparing SD card, Checking for errors.”

Do you know what I can do to fix this? The phone will not let me format the card while it’s inserted because it will not read it. Thank you, John.

Related Question: Hello. My phone keeps telling me that I don’t have a SD card but I do. How can I fix this? Best, Carrie.

Troubleshooting: Hey, John. It sure is not the first time I heard of a microSD card being corrupted or damaged after an update. I also encountered a problem wherein the phone could no longer read any of the microSD card mounted on it. So, yes, these things happen and in your case, the recent update might just be the culprit. Based on your description, though, it seems like the problem isn’t with the card but with the phone, specifically the firmware.

Try to boot the phone in safe mode to temporarily disable all third-party apps and service and then let it read your microSD card once again to see if it can. If not, I suggest you reset the phone to factory defaults. If the phone can’t read the card after the reset, you better bring the phone to Sprint store and have their techs re-flash or reinstall the firmware. That will take care of the problem, although it would be a hassle on your end.

Sprint Galaxy S5 Draining The Battery After Lollipop Update

Problem: I upgraded to lollipop 4 days ago, Sprint, Samsung Galaxy s5. Right away my phone was performing slow and began to overheat. This would also drain the battery very quickly. It was hell. Finally removed the SD card and it solved the problem, but I’m not sure if it’s an issue with the card itself or an app that was on the card. Obviously I want access to my card. Any help is greatly appreciated. — Thanasi

Troubleshooting: Hello Thanasi. One of the reason why the phone overheats is when it keeps on trying to access the microSD card but can’t read from it. That is why, the problem was fixed when you removed the microSD card. I believe your microSD card has been corrupted during the update but please do check on that because it’s been so common. There were even cases wherein microSD cards were damaged due to a firmware update but let’s just hope for the best.

Ads Pop Up On Sprint Galaxy S5 After Lollipop Update

Problem: Hello, since updating my phone to lollipop, when I wake my phone a little black and white droid guy shows up and an ad come on the phone full screen usually for a game like clash of clans. This is very annoying. How do I make it go away and stop doing this? I have already tried the “wipe cache partition” to no avail. Thanks, Rob.

Troubleshooting: Ads are often attached to apps, so one way to stop this is to find the app in which the ads that keep popping up are attached to and then uninstall it. You may go to the Application Manager and swipe to the left to display contents of the “Running” tab. Try to disable suspected apps first until you can find the culprit; that’s the time you can uninstall it.

Sprint Galaxy S5 Auto Answering Calls

Problem: Hi, I have a White Samsung S5, Sprint carrier. I was wondering why my phone every so often answers calls by itself. I have disabled voice answer, direct calls, waving hand over device. Anything that has to do with a gesture. Usually my phone is flat down somewhere and someone calls me and some how it will answer by itself, without it being touched or anything. I have factory reset my phone thinking it would not do that issue again, but still same problem. Any suggestions that you can recommend me or is there a multifunction happening with my phone?

Troubleshooting: Many were actually complaining having the same problem as yours and while some said factory reset worked for them, others say doing so is just a temporary remedy and not a permanent fix as the problem returned shortly after the reset. It’s the problem with the phone and Sprint is willing to compromise just for the sake of its customers, so contact your service provider. There’s nothing we can do about that. And by the way, this issue has already been happening even before Kitkat and Lollipop so it’s not because of the recent update.

Apps Crashing After Lollipop Update on Sprint Galaxy S5

Problem: I have this annoying issue on my Sprint Galaxy S5 after I updated my device’s operating system 4 days ago. I noticed this certain issue the other day when some of my apps won’t open even when I already rebooted my phone several times. Until now I can’t fix the issue. Please help! – Tyler

Troubleshooting: Hi. Most often, only apps that were saved or moved in the microSD card are affected by this problem, it’s because the recent update may have corrupted the card so it can’t be read by the phone. The best thing to do is to remove the SD card from the device and let your computer or laptop read it. If you’re prompted straight up that the card needs to be reformatted, then it’s either the data were corrupted or the card is totally damaged. That said, there’s no way for us to recover your data and the only way to know if you can still use it or not is to reformat it using FAT32 format. If the phone can’t read from it after that, it’s time you bought a new SD card.

Sprint Galaxy S5 Camera Won’t Focus

Problem: Hello guys, just this week I updated my Sprint Galaxy S5’s software and I can say that the performance of my device is amazing. However, yesterday morning when I tried taking a picture my camera won’t focus and I don’t know what caused the issue. I rebooted the device several times but the issue was not fixed. I also turned off the device for two hours but when I turn it on the issue still happening. I’m hoping you can help me with my issue. Thank you in advance! – Jen

Troubleshooting: If the problem is just the focus and the phone can still snap pictures, then just clean the lens with a dry, soft cloth. Obscured lens will cause this problem. You may also try to clear both the cache and data of the Camera. Based on your description, I think the problem isn’t serious at all.

Full Master Reset

This procedure will delete all data saved in your phone’s internal storage and may corrupt your microSD card. So, prior to the reset, make a backup of your important data and physically unmount your microSD card.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Summing it up

There you go! While we specifically mentioned Sprint in this post, it doesn’t mean the troubleshooting procedures or solutions we presented here won’t work with other variant of Galaxy S5. They will as long as the problem is not Sprint-specific. If you have questions, problems or suggestions, feel free to email us at [email protected]. And that concludes the 3rd part of our Sprint Galaxy S5 Troubleshooting series.

Verizon Galaxy S5 Problems After Lollipop Update & Ways To Fix Them [Part 3]

Samsung-Galaxy-S5-Tutorials

Hello guys! This is the 3rd part of our Galaxy S5 Troubleshooting series for Verizon subscribers who contacted us about their problems. There’s about a dozen of problems I addressed in this post so if you emailed us before or currently bugged by a problem or two, try to skim through it to see if your concerns are among the ones I cited.

We are always willing to help our readers deal with issues with their phones. So, feel free to send your questions/problems to [email protected]. You may also post on our Facebook wall, Google+ page or Twitter. Our team reads every email we receive, conduct research, contact people we know who might be able to help answer some questions and write solutions and/or troubleshooting guides to help you. So, please do your part and include every possible information relating to the problem you have with your phone.

The following are the problems I addressed. Click on a link to jump to a specific issue:

  1. Verizon Galaxy S5 Can’t Make/Receive Calls
  2. Verizon Galaxy S5 Can’t Read MP3 Files
  3. Verizon Galaxy S5 Shows Odd Boxes on Keypad
  4. Galaxy S5 Froze & Stuck on Verizon Logo During Boot Up
  5. Cooling Down Icon Popped Up on Verizon Galaxy S5
  6. Verizon Galaxy S5 Lollipop & Email Problems
  7. Verizon Galaxy S5 WiFi Won’t Turn Back On
  8. Calendar Information Lost After Lollipop Update
  9. Verizon Galaxy S5 Can’t Connect To WiFi After Update
  10. Multiple Issues With Verizon Galaxy S5 After Update
  11. GPS Inaccurate After Lollipop Update

Verizon Galaxy S5 Can’t Make/Receive Calls

Problem: My wife’s S5 started to have many dropped calls over the past three months. Now she can not receive nor send calls. All incoming calls go directly to voice mail box. All other functions seem to work including instant messaging and Words With Friends. We took the phone to a Verizon store and they performed a soft restart and replaced sims card. Problem not fixed. Called Verizon technical department and after 3 hours on phone and bringing phone to factory settings no solution. Verizon is apparently looking into cell phone tower problems to see if this was the cause. Funny, my S5 working fine from same towers. Verizon said a solution will be available after 72 hours. Still waiting….6 hours to go. Brother-in-law had same problem with his S5 in the Boston area…same issue…same cell tower excuse. He had to up-grade his phone to resolve situation. I think Verizon or Samsung should replace phone because it is still under a year old. Any other possible solutions? Thanks, Matt.

Suggestion: Hi Matt. Frankly and honestly speaking, there’s nothing we can do on our end that could fix this problem as it is obviously a network problem (not necessarily a tower issue in your area). When I was working as a tech support for one of the wireless companies in the U.S., I often got calls from customers who have the same problem as your wife. More often, the phone number (just the number and not the account) is disabled but since it’s still registered in the system, all incoming calls will be routed to the voicemail. We had a tool that can fix this problem in one click, so I’m thinking the issue might be a bit complicated. If not, why the tech department needs 72 hours (imagine 3 days without service) in order to give feedback on the problem?

So, for now, let’s wait what Verizon tech support will say about it and what they can do to restore your wife’s service. Again, this is beyond our control.

Verizon Galaxy S5 Can’t Read MP3 Files

Problem: I’ve been having this problem for a while (Galaxy s5 Verizon non rooted). When I get music from YouTube to mp3 or any other source for the matter the stock music player will display an error message saying the file isn’t supported. I check the file and its .mp3. I tried at least 6 other music apps and they read the songs just fine. I love the lollipop music player so I don’t want to change it. Please help me. — Ryan

Troubleshooting: You never mentioned if the stock music app can play non-converted .mp3 files. If it does, then the issue isn’t with the phone or the app but in the conversion of media files to .mp3 format. You also didn’t mention what method or app you’re using to convert YouTube (or whatever your sources are) videos to MP3, so I really can’t provide a specific fix to this problem.

You said, however, that other music players can read those converted files just fine. So, it’s clear that the stock music app can’t decode the files you converted to MP3. I suggest that your try to convert those MP3 files into MP3 files. Yes, you read that right, MP3 to MP3. But this time, try to use the app MP3 Media Converter.

Verizon Galaxy S5 Shows Odd Boxes on Keypad

Problem: Hi, my name is Celina and I’ve recently started having an issue with my Galaxy. When I go to unlock my screen I see odd little white boxes and letters beside the numbers on my keypad which I use to unlock my phone. I would like to know if I could fix this on my own or if I’d have to go get my phone checked for a virus or something of that nature. This recently started happening and if my lock my phone and go to unlock it again more boxes appear and some even are put over the numbers so I can’t see which numbers to press on the keypad to unlock my phone. I’d appreciate it if you could help me. Thank you. — Celina

Troubleshooting: Hi Celina! This is the first time we’ve heard of this issue so it’s not common considering we already addressed almost 1 thousand S5 problems reported by our readers. I was actually hoping you would take a screenshot and attach it to your email for us to have a clear picture of the problem.

There is a possibility an app is causing this. Please boot your phone in safe mode and then try to see if those odd boxes still show up. If not, then you need to find the app that’s causing the problem and uninstall it. Otherwise, it’s a firmware issue and master reset is just the most logical procedure. You may also email us back and provide a screenshot so we can dig into this problem deeper.

UPDATE: I asked a friend of mine who happened to have experienced this problem. He said it’s probably a bug with lollipop. There’s no permanent fix to this problem but just to temporarily address it, wiping the cache partition may work as well as master reset but the problem will definitely come back. After a few days. He himself already did the reset twice and the problem returned. Unless Samsung rolls out an update to fix the bug, this problem will keep coming back. Another workaround is to use Swiftkey as alternative to the stock keyboard.

Refer to the procedures below to wipe cache partition and perform master reset:

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Frozen & Stuck on Verizon Logo During Boot Up

Problem: Hi Samsung Team, my Galaxy S5 this morning froze while I was listing to Pandora, when I tried to back out of the app the reaction time was extremely slow. Once the Pandora app closed, all of the additional aps on my home screen disappeared and only displayed my wall paper. The phone froze and turned black, mimicking like it was turned off. My attempt to restart the phone by holding down the power key, resulted in the phone freezing on the Verizon Wireless logo. I took out he battery, and put it back in hoping that would fix the issue, however now the phone just won’t turn on.

Can you please help with this issue? Or at least explain what’s going on? Lastly, I’ve never had problems with this phone until the latest upgrade requirement was installed. Thank you, Curtis.

Troubleshooting: Hi Curtis! First of all, we are not associated with Samsung nor with Verizon but we are always willing to help our readers especially those who emailed us. Now, about your problem, since you specifically mentioned the problem occurred while you were using Pandora, the first thing I want you to do is boot your phone in Safe Mode. Please refer to this guide:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

In safe mode, try to observe your phone’s performance to know if it still freezes. If so, then the problem isn’t with Pandora or any of your apps but with your phone’s firmware. Backup your data and perform full hard reset.

If, however, the phone couldn’t boot in safe mode, try to go into recovery mode and wipe cache partition, then boot into safe mode again. In case the phone performs normally in safe mode, boot in normal mode and find the app that’s causing the problem and uninstall it. Of course, begin your troubleshooting with Pandora.

Cooling Down Icon Popped Up on Verizon Galaxy S5

Problem: Hey there. I have a Verizon Galaxy S5. It recently had an update, so I downloaded it and installed it. About an hour after installing the update, the “cooling down” icon popped up. I did a little research and learned that most people have, recently, had this issue among others happen with the recent Lollipop update. I investigated this thinking I had updated the system to Lollipop, but I hadn’t according to the system software version. It had just reupdated or something to KitKat 4.4.4, which is weird because it already had it. I’ve had the cooling down icon for about 4 hours now and have been having sporadic network connecting and reconnecting notifications. My S5 has downloaded and prompted me to install Lollipop, but I’m refusing to do so until they come up with a stable fix. Any suggestions as to why it did this or how to get the cooling down icon to go away? Thanks. — RZ

Troubleshooting: Hello RZ! Let’s get things straight, you downloaded and tried to install lollipop but it didn’t push through. Then the cooling down icon popped up despite the fact the phone wasn’t overheating nor hot at all, right? So, apparently, the failed update process caused the problem and it seems like some data or cache were corrupted by it. That said, there are two things you can do:

  • Wipe the cache partition — this will take care of the problem in case only caches were corrupted. This must be the first thing you should do as it may save you from all the hassle of backing up your data.
  • Factory reset — if wiping the cache partition didn’t work, then this is the last resort. However, you will have to make a backup of files or data you don’t want to lose especially ones that were saved in your phone’s internal memory.

If all else fails, send the phone in for repair. I am sure that reflashing the firmware will fix the problem.

Verizon Galaxy S5 Lollipop & Email Problems

Problem: Droid Guy, I’ve had quite a struggle with the new lollipop system. Before getting into it, my phone had zero problems, great battery, ran fast, overall was a great phone. I’d go to bed after 16 hours of moderate to heavy use and it’d be at 50%.

Post Lollipop: It installed on my phone, and the phone became very slow and would overheat and DRAIN the battery while just sitting still. I noticed in particular it would be group texts through the standard Message+ App. I wouldn’t even have to look at them and the phone would drain a solid 10% in 10 minutes (or worse). The overall draining got better as apps updated, but the group message problem still persisted. I’d heard a factory reset would solve several problems and that lollipop should actually have better battery life, so about a month in to the new update, I went for it. Battery Percentage after a 16 hours of use would be around 15% before factory reset.

Post Factory Update: EMAIL PROBLEMS! A brand new problem arose, and this made it worse than before, by a lot. The phone would be consistently warm, and would drain 12% an hour. I noticed it was “Exchange Services” in combination with the Android System draining all the battery. So, reluctantly, I removed my corporate email from my phone, which has contacts, calendar, and email (this had been installed since I’d had the phone with no problems, ever). This fixed the battery drain, but I’d like to be able to have it on my phone. While email installed, phone died after 9 hours. Without, will be around 30% after 16, so still not great, but manageable. The couple other minor problems are receiving pop-up notifications on my wi-fi at work, which did not happen before, but now does post reset. I’ve heard both of these problems before on various forums, but no clear solution.

One more thing I thought of with the email. I noticed in the battery life monitor screen that the phone lists itself as “awake” even when the screen is off while email is installed. When its not installed, the phone will sleep correctly.

Please help! Thanks. — Brian

Troubleshooting: Hey Brian! If what I say next won’t help fix the problem, then I think the firmware needs to be reflashed so that these problems will be solved.

Exchange Services will only run in the background if user sets up a corporate email using the stock email app, which you did. I gotta tell you that it will jump to the top of the power hogs list if it continued syncing without an active internet connection (regardless whether it’s through WiFi or mobile data network). Unlike other background services, Exchange Services will keep trying to pull down data from the servers and the more it does that, the faster it drains the battery not to mention keeping your phone “awake” most of the time. In other words, it’s just the effect of what the real problem is after the factory reset.

The real problem here is represented by the notification that keeps popping up when you’re within range of your company’s WiFi network. You said that the phone never notified you of the availability of a WiFi network when you’re at work before because then, it automatically switches from mobile data (I am assuming that when you’re not at work, you’re using mobile data to have an internet connection). Now, it still does that but the recent lollipop update seems to have messed it all up for you. It made the phone super sensitive as to the strength of signals it receives that is why it frequently switches back and forth (from mobile data to WiFi and vice versa), which may result to interrupted, slow or no internet connectivity at all.

That said, the solution to this problem can be found in the Settings of your phone. Just follow the steps below:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is NOT ticked.

I hope this helps!

Verizon Galaxy S5 WiFi Won’t Turn Back On

Problem: My wife has a Verizon Samsung galaxy s5 and today it just disconnected from her WiFi at work. Not only that, but it turned the WiFi off and now will NOT let us turn it back on. I have the same phone and I turned my WiFi off then back on and it worked fine. Her Co worker had the same exact thing happen to him today as well. Won’t connect to our home network, nothing. When you push the switch to on, it just goes straight back to off. Trying you before just going into a Verizon store. — Andy

Related Problem: I have a Verizon S5 since last year and I don’t have an issue in my device. However, the issue started just this week when I updated my phone’s software to lollipop. There’s an instance that the device will automatically restart. It all started just this week and the device will restart several times in a day and I can’t fix it. Help! — Jig

Troubleshooting: Hi Andy! If the WiFi on your wife’s phone was functioning fine earlier in the day and just turned itself off and not allowing her or you to turn it back on, then it must be a glitch. But the thing is, we don’t know if it’s related to hardware or firmware, so we’ll have to rule out the firmware side first.

The first thing I want you to do with the phone is soft reset:

  1. Make sure the phone is on.
  2. Remove the back plate and pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute.
  4. Place the battery back in and turn the phone on.
  5. Try to see if you can now turn the WiFi back on.

Just in case the soft reset didn’t fix the problem, try this procedure:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Try to turn on the WiFi.
  9. If it does turn on while in safe mode, keep it on and reboot in normal mode.
  10. Once the phone has booted up normally, check if WiFi is on and try toggling it on and off to see if the problem is fixed.

If the problem remained after the safe mode procedure, then proceed with the wiping of the cache partition. Based on experience, this procedure often fixes issues like this, so it’s worth a try:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, perform full hard reset. I’m sure that will fix the problem but you (or your wife) will have to go through the hassle of backing up every important file or data saved in your phone internal storage.

Calendar Information Lost After Lollipop Update

Problem: I just finished updating my Galaxy S5 on Verizon Wireless with the lollipop update when I open the calendar app that comes with the phone all my information was gone! everything else seems to have updated smoothly can I retrieve my calendar information somehow? Any help is appreciated thank you! — Dana

Troubleshooting: Hi Dana! I am sorry if all your calendar information were lost after the update but this problem is common. If you managed to sync your S Planner with any online calendar services like Google Calendar, then re-syncing it will retrieve all saved data. Otherwise, there’s no way you can recover those as S Planner may have been reset and all its data erased during the update.

Verizon Galaxy S5 Can’t Connect To WiFi After Update

Problem: Hello, my wife has a Samsung Galaxy S5. She said it updated a few weeks ago so i’m assuming it is Lollipop. the problem has starting occurring in the last 3 days. She used to have a good connection on our wifi at home but now it takes literally minutes just to get on. The wifi signal is all the way up o her phone and her ipad connects just fine to the wifi. If she switches to 4g it’s fine but of course that costs money. She has good connection in public wifi but at home she doesn’t. Her ipad connects to wifi, my dad’s tablet connects when he comes over too just fine so i’m assuming it’s not the router however i did reset the router and she did reboot her phone and still the same. We haven’t added anything new. Our internet is working just fine and no computer problems. Only thing running through router is computer, blu ray player, and wireless printer and no problems with any of those either. I just read about “forgetting network” and will have her try that. We want to avoid factory reset if possible. She did clear her internet cache.   I also read some stuff about settings in the router that i want to try. I just wanted to know if anyone knew about this problem because apparently a lot of people are having it and a direct fix would be much faster and less frustrating than searching around for a fix. If you know of anything PLEASE email me back on how to fix this because i’m getting hassled everyday about this! Thank you. Sincerely, Keith.

Related Problem: Hi, recently I updated my Galaxy S5’s OS from KitKat to lollipop. Yesterday morning the issue occurs when I tried to connect my device to my home Wi-Fi. I tried several times but my phone won’t connect to the network, and I don’t know what caused the issue. I already removed the battery and placed it back to the device and tried connecting it again to no avail. I’m not a tech-savvy person and I don’t know how to fix this problem. If you can help me fix it that would be great! Thanks! – Steve

Troubleshooting: Hi Keith! Yes, forgetting the network and letting the phone detect and reconnect to it often fixes the problem. Help your wife do that. If, however, that won’t work, proceed with the wiping of the cache partition by booting into recovery mode. Based on your description, it’s not your network that has issues, it’s the phone. But since you said it can connect to other WiFi networks without a problem, then it’s your only network it’s having problems with. Those two procedures will fix the problem.

Multiple Issues With Verizon Galaxy S5 After Update

Problems: Ever since the Lollipop update I have had 3 main issue that has made me want to give up my S5.

1) The numbers and letters on my dialer/lock screen now blurs out white where I can’t see the numbers or letters. I have to restart the phone once a day in order for the lock screen to show correctly.

2) When answering a call on my phone and another call comes in and I click over to answer, once I’m finished with the second call and try to click back over to my original call there is no longer a swap key to click back over.

3) My battery life is horrible.

4) Just noticed something else while sending this email. When I try to select a portion of this email to copy and paste it, the cursor are way at the top but when I hit enter it moves in the section I’m trying to highlight.

(I have already did a manufacturer reset and it did not correct any of these issues)

Thank you, Elenor.

Troubleshooting: Hi Elenor! This is the best example of what they call “bad update.” It means that the update pushed through but some data were corrupted during the process that is why even factory reset can’t fix these issues. We appreciate you contacting us about all these problems but I’m sorry to say there’s nothing much we can do about it. The best thing to do is send the phone in for repair; re-flashing the firmware may fix these problems.

GPS Inaccurate After Lollipop Update

Problem: Hi guys, I have issue with my Galaxy S5 (Verizon) after I updated its software to lollipop. I noticed this certain issue the other day in which, my GPS is inaccurate about my location. I rebooted my phone twice but my GPS still inaccurate. I asked some of my friends about the issue but even them they don’t have an idea how to fix it. Is anyone experiencing issue like this? Please Help! – Andre

Troubleshooting: Hello Andre! This issue is rampant especially after a major firmware update. More often, it occurs because the GPS positioning was not properly set in your device. To set the exact location of the device you can go to Settings > Location > Mode and select High Accuracy.

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We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Verizon Galaxy S5 Problems After Android 5 Lollipop Update & Ways To Fix Them [Part 2]

galaxy_s5_lollipop

Hello dear readers. Welcome to the second part of our Verizon Galaxy S5 Troubleshooting series. While we already have a lot of S5 support articles, we find it necessary to publish posts like this for our readers who explicitly mentioned they have Verizon-branded phones. But all troubleshooting procedures and solutions cited here may still work with any variant of S5 provided that the problems aren’t carrier-specific.

We will continue publishing support articles like this so if you have problems with your phone, feel free to contact us either through email or social media. You may send your inquiries, questions and problems to [email protected] or post on our Facebook wall and/or Google+ page. There’s, however, one thing we ask of you; provide all necessary details about your phone and problem so we can accurately assess the issue and provide appropriate solutions.

MUST VISIT: Samsung Galaxy S5 Troubleshooting Page

Verizon Galaxy S5 Lollipop Update Didn’t Install

Problem: I was hoping maybe you guys can help me. Around first week of April I did get the notification of the availability of the new firmware. I waited a day before I hit the download button. The download was successful but the phone reboots shortly after that and when I checked the version of the firmware, it was still in Kitkat. Needless to say, the update didn’t install. But the notification didn’t appear again and when I manually search through Settings, the phone says it’s running the latest firmware, which is 4.4. Please help me update my phone to lollipop. By the way, it’s a Galaxy S5 and I get my service from Verizon. — Justin

Troubleshooting: Hi Justin. You’re not the only one having this problem. The solution to this issue is to download the update again but as you said, the phone says it’s already running the latest firmware and that the notification is gone. It’s because the phone already attempted to download it but the installation failed. Somehow, there’s already a trace of the firmware in the memory of the phone. Here’s how you fix this problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Download Manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Verizon Galaxy S5 ‘Can’t Download MMS’ Error

Problem: Hello droid guys. I’ve been enjoying your posts on Galaxy S5 problems. I have a Verizon-branded unit, which I recently updated to the latest firmware. I thought all went well because after the update the phone performs better than before and I never encountered issues reported by your readers. But just yesterday when I received a picture message from a friend, there was an error that popped up: “Can’t download MMS. Check APN settings and tap to retry.”

I’m not tech-savvy so this is all French to me. What the heck is the APN? And why am I receiving this error message when everything went smooth? Please shed some light to my issues. Thank you. — Carl

Troubleshooting: There is always a possibility that the APN would be messed up during the update; either it’s changed or deleted. I don’t want to technically explain what the APN is but in layman’s terms, the APN is a set of data you need to enter to your phone so it can connect to your provider’s data network. When sending picture messages or MMS, the phone needs mobile data to do so. Therefore, to fix this problem, you need to fix the APN settings. Now try this…

  1. On the device, tap the Menu icon.
  2. Select Settings.
  3. Select Wireless & networks.
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked).
  5. Tap on Mobile network.
  6. Tap on Access Point Names.
  7. Press the Menu key and tap Reset to Default.

If this procedure failed, call Verizon and ask the representative to send you the correct APN and walk you through setting it up or editing the existing one in your phone.

Verizon Galaxy S5 Opens Black Screen After Lollipop

Problem: Hi guys! I have a very weird problem that started after I installed lollipop on my phone. One day, I received the notification so I immediately downloaded it. The process was successful and I actually was able to use the phone for a few hours. After that, there was this black screen that popped up and the phone became unresponsive but it’s still powered on because the soft keys are still lit up. I have to take the battery out to reboot the phone then I would be able to use the phone for a few minutes before the black screen pops up again. Can you guys recommend a solution for this? Thanks! — Antoinette

Troubleshooting: Hello Antoinette! I, too, am curious to know or see what that black screen does and where it came from. But whatever it is, the problem can still be narrowed down to firmware issue or hardware problem. When it comes to software issues, it covers everything that runs on the phone including both pre-installed and third-party apps and Android system itself. It’s easier to fix if the problem is software-related because we can troubleshoot.

Let’s isolate the problem by booting the phone in safe mode. Follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, observe closely if the black screen still pops up. If not, then the problem is with one of the third-party apps. It probably just a splash screen of the app that has rogue after lollipop update. So, you need to find out which app is causing it and then update it (if there’s an available update) or just uninstall and then re-install it.

However, if the problem also occurs in safe mode, proceed with full hard reset but try to backup your important data first.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Verizon Galaxy S5 ‘Touchwiz Has Stopped’ Error

Problem: I own a Galaxy S5 and I’m getting my service from Verizon. The phone was recently updated to lollipop then these weird issues started. First, the internet won’t work when I’m not on WiFi. I can’t browse any website, can’t download apps from the Play Store and can’t even check my email. Second, there’s this error message that keeps popping up (randomly); “Unfortunately, Touchwiz has stopped.” More often it pops up when I return to the home screen and sometimes it shows when I open apps. Please help me fix these issues. Thank you! — Angeline

Troubleshooting: Hi Angeline. It looks like the problem with the internet occurs because the APN in your phone was changed after the update. Please try this procedure to see if it makes a difference, otherwise, call Verizon:

  1. On the device, tap the Menu icon.
  2. Select Settings.
  3. Select Wireless & networks.
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked).
  5. Tap on Mobile network.
  6. Tap on Access Point Names.
  7. Press the Menu key and tap Reset to Default.

Now, about that Touchwiz error, follow these steps. Please take note that all your Home screens will be deleted:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Verizon Galaxy S5 Freezes After Bootup

Problem: The recent lollipop update messed up the phone for me. I own a Verizon branded Galaxy S5, which I updated the software a few days ago. I don’t know if the update was successful or not because I initiated the download and left the phone for a few hours because I had to run a few errands. When I came back, the phone was on its Home screen already but it won’t respond to anything. I removed the battery and phone rebooted but immediately after it reaches the home screen, it freezes. I tried booting it in safe mode, the same thing. I wanted to reset it but can’t access Settings. So, please, help me how to factory reset it. I don’t care if my data will be lost, they’re not that important. I just want my phone back. Thanks. — Josephine

Troubleshooting: Hi Josephine! I feel sorry you’re having this problem. Actually, you have no other choice but to do the full master reset. You need to boot your phone in recovery mode so you can do so or follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Verizon Galaxy S5 ‘Settings Has Stopped’ Error

Problem: Hi, I have this Verizon Galaxy S5 for 3 months now and I can say that the performance of the device is amazing. However, just this week the issue occurs after I updated phone’s software to lollipop. On the screen of the device a message is always popping up saying “Unfortunately, Settings has stopped”. Please help! – James

Troubleshooting: Hello James, regarding your issue it seems like the firmware and the cache partition of the device was corrupted due to the recent update. To fix the issue you can try wiping the cache partition. This is a directory where all caches that the phone has been using are stored. By doing the following procedure, they will be deleted and will be replaced by newer and fresher files:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

This procedure alone can fix the issue, however, if it persists, then, you don’t have a choice but to hard reset the device. Just make sure you backup all your important files and data because they will be deleted.

Verizon Galaxy S5 Can’t Receive Emails With WiFi

Problem: Good day, I have a minor issue on my Verizon Galaxy S5 after I updated my device to Lollipop. Two days ago, the issue occurred on my mobile phone which, I can’t receive any emails if I’m not connected to my home Wi-Fi. However, there’s an instance that I can’t receive any emails every time I’m at work but when I’m home I can receive numerous emails. How can I fix it? Help! – Michael

Troubleshooting: The best thing to do to fix the issue is to make sure that you properly configure the sync frequency of your email:

  1. From Home screen, tap Apps.
  2. Tap Email.
  3. Tap the Menu icon.
  4. Tap Settings.
  5. Tap Manage icons.
  6. Now, select the desired account.
  7. Tap Sync settings.
  8. Tap Sync schedule and select your preferred sync times.

To troubleshoot further, verify that your phone can connect to the internet when mobile data is on. There’s always a possibility that it’s a connectivity problem considering the fact the phone can download emails only if connected to WiFi.

Galaxy S5 Stuck On Verizon Logo After The Update

Problem: Hi, my issue occurred after I updated my Galaxy S5 from Kitkat to lollipop. After the update my phone is working fine and I don’t have problems in it. But just two days ago my phone stuck on Verizon logo every time I turn it on. I rebooted the device so many times assuming that the issue will be fixed but unfortunately nothing works. Please help! – Gary

Troubleshooting: Hi Gary. If the phone worked fine after the update and then this problem occurred, then you can fix it by simple wiping the cache partition. That’s all!

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Verizon Galaxy S5 Can’t Recognize Original Charger

Problem: Hello guys, I have this annoying issue after I updated my Verizon S5 to lollipop. During the first 2 days after the update, my mobile phone is working fine but when I woke up in the morning to charge it the device won’t charge. And there’s a message on the screen saying that the charger is incompatible. So, I tried the charger of my mom because we have same phones but after I plug it to my phone the message still pop-up on the screen. I don’t know how to fix it and I hope you can help me with my issue. Thanks! – Rod

Troubleshooting: Hi Rod, this issue is not common and I don’t think the recent update brought it to your phone. You can first try doing a soft reset by simply removing the battery and wait for a minute and place it back in. There were charger-related issues that were fixed by this procedure. However, if the problem persists after that, have your provider take a look at it.

Notification Bar Won’t Work On Verizon Galaxy S5

Problem: I have this issue with my Verizon Galaxy S5 after I updated its software to lollipop. In the first 4 days after I updated its software. The device was working great and I don’t have any issues or whatsoever. But for the past few days, I noticed that my Galaxy S5’s notification bar is not working anymore. I rebooted the device numerous times but the notification bar still not working. Any help? – Charles

Troubleshooting: Hi Charles. Issues like yours are often caused by either corrupt caches and/or data. So, the first thing you need to do is wipe the cache partition. If that won’t work, backup your data and perform factory reset.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.