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Galaxy S5 can’t receive text messages

Samsung Galaxy S5 Messages not in chronological order and other SMS problems

The message counter shows there’s one unread SMS or text message. When you opened it, the message is buried down deep into the thread as if it was sent weeks ago. Have you encountered that problem?

Galaxy-S5-text-messages-problems

We actually received several emails from Galaxy S5 owners complaining about their text messages not in correct order. I, personally, have encountered this issue before and just like some of our readers, I thought it was some kind of a bug in the app or a glitch in the system. I’ve done a lot of reboots and even resorted to factory reset but the problem came back.

The thing is, it’s neither a bug nor a glitch and it could happen to anyone not just to Galaxy S5 owners. If you’re currently bugged by this problem, read on as I will guide you through fixing it. I will also address some of the SMS-related problems encountered by our readers.

If you have a different issue, visit our Galaxy S5 Troubleshooting page first and see if we already addressed it. Try the solutions we provided and if they didn’t work for you, email us at [email protected] and we will help you find a solution for it. Just give us all necessary details so we know where to start and how to troubleshoot the problem.

  1. Text messages come in out of order on Galaxy S5
  2. Can’t send SMS with smileys
  3. Can’t send/receive text messages on a Straight Talk Galaxy S5

Text messages come in out of order on Galaxy S5

Problem 1: Hi Droid guy, I hope you can help with my issues. I was having issues with the update not updating, so I went into the Verizon store and did the update to lollipop on my S5. Since then I’ve been having mad issues.

  1. My group messages are no longer in order, meaning if I send a group text instead of the text flowing like a conversation, as soon as I respond, any subsequent texts sent by others come on top of all of my messages, whereas mine continue to add on the end.
  2. My contacts constantly stop working.
  3. My battery life is almost non-existent.
  4. Everything moves extremely email, messaging, camera, photos, internet. You name it, it takes a while to open.

I cleared the cache thinking that would help, but of course it did not. I’m afraid to do the factory reset as I’m afraid of losing anything as I lost ringtones and parts of some of my apps as I did on Friday. Any help is greatly appreciated. Thanks much.

Problem 2: Help. I have had problems ever since the lollipop update. First I had error messages like crazy. That seemed to correct itself, but since then I receive my texts in groups of 5-30 at a time. They come in late and out of order. Most come in between 3 and 6 am. Is there anyway to fix this?

Problem 3: Hi. I’ve started having problems with my text messages on my Galaxy S5. When I reply to a text, my message will go before the one I just replied to. It’s like the time is off by about 45 seconds. This problem just started and I cannot figure out why. I have auto update of the time on my phone and it does this with everyone I text to on several different carriers. Any ideas on how to fix this so my messages will be in order again? Thanks so much! — Shawn

Troubleshooting: This problem has something to do with time and date in your device. If they don’t coincide with the time and date in your provider’s servers, this thing could happen. Try follow the simple procedure below to address this problem.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Under ‘System’ section, tap Date and Time.
  4. Make sure Automatic Date and Time, and Automatic time zone are checked.

If the messages that come in are still out of order after you did that, try clearing the cache and data of the Messages app and reboot your phone; that usually fixes it.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Can’t send SMS with smileys

Problem: Hi guys. I have a problem with my Galaxy S5. It’s not really that serious but very annoying. Me and my friends often exchange funny text messages in our circle. I just found out that there are some special smileys (I really don’t know what they’re called) I could attach to my messages. However, when I include even just one of them, the message will not be sent and I have to delete it from the message and resend. This time it goes through. What’s with that? Is there a problem with my phone? Can you help?

Troubleshooting: Those special smileys you’re talking about are called emojis. When included in a text message, it will automatically be converted into an MMS message. Thus, mobile data is needed to send it. There are two ways to address this problem; either you continue deleting those special characters or turn on mobile data for the sake of making more sense in your messages. But be warned though, there must be a reason why your service provider didn’t natively turn on mobile data in your phone. You might incur additional charges if you used it. Better yet, call your service provider and ask whether your plan includes mobile data or not.

Can’t send/receive text messages on a Straight Talk Galaxy S5

Problem: Hi. I have a one-year old Galaxy S5 and I get my service from Straight Talk. Everything was working fine a couple of days ago and all of the sudden I couldn’t send and receive text messages. I called the tech support but I never got a live representative, it was a machine that answered me. I tried searching for solutions online and I found your site. Please help me. I am old and don’t exactly know how to fix this problem. I just need to be able to text because it’s the only way I can communicate with my children more often. Thank you.

Troubleshooting: It’s difficult to tell what the problem is. For all we know, it might just an issue with your account. You forgot to mention the plan you paid for the last time you added minutes to your phone, perhaps you just need to buy a new card from Walmart and add the minutes to your account. My point is, it is more of an account related issue. So, it’s better you try calling Straight Talk’s tech support again and inquire about the status of your account. I understand it is often not convenient to wait on the line for several minutes and explain yourself to a representative but it’s necessary to get this problem resolved or, at least, have a hint what the problem really is.

Other possibilities may include your number being deactivated or there’s a problem with the service in your area. Still, you will have to call the hotline to know where the issue lies. If you don’t want to call them, however, they have an online community where live representatives will answer your questions.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 that can’t receive text messages after the lollipop update

The Android 5 Lollipop update for the Samsung Galaxy S5 was one of the most anticipated updates this year and many have been waiting for its roll out, so much so that it created a buzz on the internet until it was made available for download. And then, likes turned to disappointments when users discovered it was full of bugs and other issues.

Samsung-Galaxy-S5-can't-receive-text-messages

Text messaging problems are among those issues and while many have found a workaround, there are still a lot of users out there who are helpless. Here’s one of our readers who encountered this problem. According to her, the Galaxy S5 just stopped receiving text messages after an update. She has the AT&T variant of the phone and we will try to look into the issue to see if we can help.

Here’s the actual message from Olivia…

Problem: I have NEVER had an issue with not receiving text messages (that I know of)… The only reason I found out about this issue is because my husband and I text all day long, and all the sudden I was noticing I was not getting any response from him randomly. He called and asked why I was asking him why he wasn’t responding, when he clearly was texting me?

While we were on the phone, I took a snap shot of my message thread from him, and he did the same and text it to me, needless to say I never got it, so he emailed it to me. We are annoyed that this started happening and not even sure why it is happening? Please help! His phone is a Galaxy S5 Active. Mine is Galaxy S5 (AT&T). Both newer phones, and need to find a solution to this issue, if it is a weird app on my phone, I will delete it. Please help. Thank you.

My phone just said 3 days ago it was doing a software update, I do not know if this has something to do with it? The only APPS I have installed on phone:

  • Bible
  • TiKL
  • Fuel Rewards
  • Gas Buddy
  • MP3 Music Download
  • Brightest Flashlight
  • Waz
  • Google Maps
  • Ricoh Print & Scan
  • Shazam
  • Trivia Crack
  • Weather Underground
  • Tango

I hope this helps, all the other apps on my phone came on the phone, or somehow were added when the updates have been done. — Olivia

Before we go any further to troubleshoot this issue, visit our Galaxy S5 Troubleshooting page if you have different problems with your phone. We already addressed hundreds of problems before so all you need to do is find issues related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form. Make sure to include all important details of the problem because the more information you provide, the easier for us to help you and the more accurate our solutions are.

Troubleshooting

The purpose of this troubleshooting is to know or have an idea what’s causing the problem. We will use the technical deduction method in troubleshooting this problem and everything will be based on how our reader described her problem.

Now, let’s begin with this…”I have NEVER had an issue with not receiving text messages (that I know of)… The only reason I found out about this issue is because my husband and I text all day long, and all the sudden I was noticing I was not getting any response from him randomly. He called and asked why I was asking him why he wasn’t responding, when he clearly was texting me?

One of the reasons why the phone can’t send/receive messages abruptly is when there’s no credit left on the account of the owner, at least, that’s how it works in the U.S. However, she can still send text messages, which are of course, received by her husband, so it’s not credit-related.

So far, there were very few S5 owners who reported having messaging issues caused by other apps. The fact is it doesn’t matter how many messaging apps you installed on your phone, the messages will still be received. So, it’s not app related.

Before going even further in our troubleshooting, there’s one setting in the messaging app that needs to be checked because it concerns about the number of text messages the phone is allowed to receive per conversation. It is imperative to be checked in this case because Olivia said she and her husband exchange text messages everyday so there must already be thousands of messages sent and received in a week.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Touch the Menu icon on the upper-right corner (3 dots).
  4. Tap Settings from the options.
  5. Tap Delete old messages.
  6. Now tap text message limit.
  7. Increase the number of messages to be received.
  8. Touch OK.

If it was set to a lower number or if Delete old messages wasn’t enabled, then that could be the problem and at this point, it may have already been fixed. However, if the it remained after following the procedure above, then it’s time to go deep in our troubleshooting.

Let’s consider this… “My phone just said 3 days ago it was doing a software update, I do not know if this has something to do with it?

The update may have messed up some caches or data. Since the problem affects the Messages app, it’s just right to clear its cache and data but before you actually do that, try rebooting the phone first if you haven’t done it yet.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If the problem remained after this, try to boot the phone in safe mode. This time, let’s rule out the possibility that a third-party app has something to do with it.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

You can still send and receive text messages in safe mode but if it’s still the same as when the phone is in normal mode, then it has something to do with the new update. At this point, the most logical thing to do is hard reset but make sure to backup all important data in your phone as they may be deleted, then follow these steps…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.