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Galaxy S5

Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied, other issues

Before we take a short holiday break, here’s another list of #GalaxyS5 problems and their respective solutions. Like many of our previous articles, all the issues mentioned here came from reports of our readers recently. If you can’t find a similar problem and solution for your own S5 issue, don’t forget to also visit our main Galaxy S5 troubleshooting page.

Below are the topics we cover for you today:

  1. Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied
  2. Verizon Galaxy S5 mobile data won’t work on AT&T network
  3. Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot
  4. Galaxy S5 question about rooting
  5. Sprint won’t replace a Galaxy S5 with a manufacturer issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied

I just bought a brand new Samsung Galaxy S5, and I’ve been personalizing it while I await the SIM card from my service provider. I’ve started to notice a lot of the apps, which came with the phone, seem to ask for various permissions, but when I deny them access to their requested permissions, the apps refuse to run. It’s one thing if the apps would run with limited functionality, but they do not even open at all. As a general rule for my privacy and security, I tend to not like apps/programs accessing extra information. However, in many of the cases for the apps, which come with my phone, I don’t feel like they absolutely need to access what they are requesting permission for. It seems incredibly intrusive to my privacy/security. One glaring example is the “Gallery” app. Whenever I try to start it up, or another app in the phone needs to interact with it, the Gallery app brings up a couple of permission request windows: “Allow Gallery to access this device’s location?” …then… “Allow Gallery to access your calendar?” After denying the both of them, it quits me back to wherever I was before. I really don’t understand why the Gallery app would absolutely need to know my device’s location and/or what might be on my Calendar. All I want to mainly use the gallery app for is to view my stored images. If all I want to do with the Gallery app is look at my image files, then why the hell does it need to know my location and/or my calendar? That seems very intrusive and suspicious. This particular issue with the Gallery app especially pisses me off because I want to change my wallpaper to a flat black background. I think a black screen will be more tasteful, simple, and easier on the eyes than the stock wallpapers, which come with the phone. Due to a black wallpaper image being completely monotone, it theoretically should require less memory to display, while definitely also saving a significant amount of battery usage due the screen’s AMOLED display.

Regardless, whenever I go to change my wallpaper, and choose “From Gallery” to select my all-black image, the Gallery app requests permission to access the device’s location and calendar. Of course, when I deny both of those, the Gallery doesn’t even run, so this problem is not even let me do a simple thing like changing my wallpaper to a custom image. The Gallery app is definitely not the only app, which will not run when I deny permission requests, but it is the most annoying to me at the moment while also being a type of app, which I would think should not need to access much info at al from any other sources except itself and perhaps the files it views.

Technical details about my new phone:

1) I bought it brand new from a respectable online dealer. After reviewing some fake-phone videos and using my phone for a couple of days, I am confident my Samsung Galaxy s5 is authentic.

2) When I got the phone, it had an older Android OS, then I set it to update overnight. I know it updated to 6.0.1, but I didn’t pay attention to what the OS version was before it updated. Either way, I was encountering the same problem before, and I was really hoping the OS update would resolve my issue, but obviously it did not.

3) So far, I haven’t installed much at all on my new phone, so it is not like there should be any bizarre conflicts going on in the background. Besides copying over some image files/videos via a USB connection, and installing the “SD Insight” app, which authenticates legitimate MicroSD cards, I haven’t put anything else on my phone. I think all this information should be enough to give anyone a comprehensive idea about the problem, which I am encountering with apps not running without accepting their permission requests… more like “demands” if you ask me. I really hope this issue can be resolved/circumvented, but I have a very bad feeling I’m going to have to end up sucking in my personal preferences and potentially compromising my privacy and security. — Tone

Solution: Hi Tone. The use of the word “Permission” by Google to let a user know what type of information an app may use can be misleading to most average Android users. That’s because while Permission in Android’s context does work as intended by Google, it is also just a formality telling you to grant the request. Generally, when an app asks your permission it does mean you have to handle it positively or you’ll be unable to use the app. The importance of each permission is determined by the app developer. That means that if their app is designed to not work when a certain permission is denied, a user like you should opt to either grant the request or not the use app at all. It’s an either or situation.

We understand your concern about some apps being given too much access to our data but we’re really at the mercy of developers regarding this one. What we don’t understand though is why your phone’s Gallery app requires access to Calendar. Checking on a number of our devices running Android Marshmallow (we checked a Galaxy S7, a Galaxy Note 5, and a Galaxy S6), we can’t see the Gallery app asking for permission to access Calendar. The only permissions listed under Gallery app includes Contacts, Location, Phone, SMS, and Storage. The reason why the Gallery app needs Location access is to ensure that GPS-tagged photos and videos are stored properly. We can’t see any reason why such an app may require a Calendar access though. This additional permission may be added by the particular operating system version running on your device so we really don’t know. If the OS update was provided by your wireless carrier, we recommend that you contact them so they can report this particular issue. If you manually flashed the firmware yourself, you may want to consider flashing official Samsung firmware.

Problem #2: Verizon Galaxy S5 mobile data won’t work on AT&T network

I purchased a Verizon Samsung S5 that was supposedly unlocked and able to be used on any network. I want to connect it to AT&T. I have contacted Verizon who informs me that none of their phones are locked, and I have contacted AT&T who went through the APN settings with me to set it up for AT&T’s network. I cannot get it to connect to the mobile data. It connects to the network to make phone calls and send texts, it connects to my wifi, but when I turn the wifi off or am not in range of wifi, the mobile network does not connect. It is set to ON for the mobile network and roaming. I have created two APN settings for AT&T, one for 3G and one for 4G, neither work. Across the top of my screen, next to the bars that show connectivity, there is only the letter H, it is not lit up, and when I turn on my wifi, it shows 3G in that spot. This is the second phone I have that has this problem. I have a third phone that is exactly the same kind and it works fine. Help, in any way you can. Thanks! — Switchblade74

Solution: Hi Switchblade74. Verizon uses CDMA technology as opposed to GSM of AT&T. This means that there’s a chance all functions of a Verizon phone may not work properly when used in a another network. If you’ve already contacted AT&T to ask for correct APN settings and nothing changed, something deep in the operating system may be the problem. CDMA phones are more difficult to reconfigure so it can be used in another network. There must be some coding issues that prevents the phone from connecting to AT&T’s network. If that’s not that, the fault may be on the provisioning side of AT&T. whatever it is, we suggest that you work with AT&T technical support to fix the problem.

Problem #3: Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot

Problems that have been on unsolved on any website since Marshmallow update (6.01).

  1. when connecting to public wifi or hot spot Google states not secure and will not load page. (try to go to any website and check tabs for guest log-in but can’t get to it.
  2. Constantly opens up to google.com search page (every few seconds) if wifi connection exists. Opens google.com less frequently when wifi is off but still interrupts whatever you are doing.
  3. Check battery cover opens constantly.
  4. Google Maps keeps going offline to open google.com website (part of problem 2.)

Fixes I have tried:

  1. Remove battery while on and wait 2 minutes before reinstall.
  2. check for updates
  3. clear/wipe partition
  4. re-install Google
  5. Visited AT&T forum ( many with same problems but no answers), visited GottaBeMobile, Samsung website, Google marshmallow fixes, s5 forum. Please your help would be greatly appreciated.

Also, if I root the phone and install custom ROM would this probably solve problem? What would you recommend installing after rooting phone: titanium back-up? 2. Clockwork? 3. Odin? Bitdefender virus protection? Any others that would be useful? I am intermediate in skill level with Android so thanks for your help! Please give me link and i will donate to your website maintenance. Your site is a great resource!! thank you. — Cheryl

Solution: Hi Cheryl. First of all, we want to make it clear that we don’t cover rooting-related issues in our blog. If these issues occurred when your phone is running a rooted system or unofficial ROM, you must ask support from the developer or community that helps develop the said root or custom software. Rooted phones can have issues that may be caused by a unique bug from root or custom software so the solution may also be provided by the community that builds it. Kindly reach out to them to get effective solutions.

Secondly, we don’t accept donations but thank you for the concern. We just want to contribute something positive to Android community and letting us know that our blog is helpful is good enough.

Now, assuming your phone is not rooted and runs official Samsung software, below are our answers to your questions.

  1. This issue may be isolated to your browser so the first thing that you want to do is to wipe the browser’s cache and data. Here’s how:
    • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
    • Once in there, click on an application.
    • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  2. Try to boot the phone to safe mode and observe. One of your third party apps may be creating a conflict with others apps or the operating system. Safe mode prevents third party apps from loading so if the issue won’t happen, that’s a clear sign that an app is to blame. To boot in safe mode, follow these steps:
    • Turn the device off.
    • Press and hold the Power key.
    • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
    • Immediately after releasing the Power key, press and hold the Volume down key.
    • Continue to hold the Volume down key until the device finishes restarting.
    • Safe mode will display in the bottom left corner of the screen.
    • Release the Volume down key when you see Safe Mode.
  3. “Check battery cover” message is one of the pop ups a user will get if the phone senses that the back part or battery cover is not in properly in place. For some S5 models, this pop up will fade after showing up several times but other models may show it as a persistent message. This means that you either don’t follow correct instructions in securing the part involved, or there’s a software glitch causing it. If you are 100% certain that the battery cover is secured but the message still persists, consider doing a factory reset. Here’s how:
    • Power down the Galaxy S5.
    • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
    • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
    • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
    • Use the Power button to select Reboot system now.
    • When the S5 restarts it should be completely wiped and ready to set up again.
  4. Refer to our suggestion for item #2. If the issue continues even when device is on safe mode, do a factory reset.

Again, we don’t support rooting- or flashing-related questions so kindly visit other sites that do. XDA Developers forum is good place to start.

Problem #4: Galaxy S5 question about rooting

Hello. I’m writing because I’m so NOT tech savvy. lol. Anyway, a while ago by accident I deleted my picture Gallery. I WAS DEVASTED! All my kids pics, videos blah blah blah. Anyways, I downloaded Dr. Phone and got them all back. Does this mean I had to root my phone to get them back? I have no idea what that even means, just learning from researching how to fix.

Anyway, after that the custom unlocked pad lock picture shows up at first boot up. Wasn’t sure what it was but my phone acted fine, always booted normally, other apps updated, just the custom unlock thing still shows up. However, everyday since an update wanted to happen its always unsuccessful.

So my question is do I have to re-root my phone (whatever that means)? Just so you know, I also downloaded Super SU and that said I have to update the binary (whatever that is). And that’s where I stopped because I don’t wanna ruin my phone. So could you please help me with my update, re-rooting and binary…again, whatever they mean? Thank God for peeps like you. Don’t know what else to do. Thanks! — Rebecca

I’d be happy to answer any questions.

Solution: Hi Rebecca. We are not familiar with how Dr. Phone software works in retrieving files but we believe it needs to root the target device first to be effective. If they did root your phone but did not revert the software back to its official state, you will have to do some research on how to bring your phone to its stock state. Rooting a phone means unlocking previously inaccessible folders, and critical files. And mind you, there are reasons why some folders and files are designed to be inaccessible to average users. One important reason is to prevent users from tweaking files or folders that may be critical to the operating system. Another reason is to prevent apps from accessing sensitive user information. In other words, rooting gives a user unrestricted access to core system files and folders but at the same time weakening the built-in software security. With a rooted phone, a malicious app can now easily access sensitive user data. This is the main reason why rooting is only recommended for advanced Android users — those who are aware of the risks involved and knows how to deal with them. Google and hardware makers like Samsung discourage users from rooting their phone for the same reasons above as well.

The answer to your question about re-rooting your phone is no. You only root an Android device once.

SuperSU is an a popular app that helps a user manage app requests for root permission. Because granting root permission for every app after rooting a device can be quite tiresome, SuperSU does the job for the user. If this app asks you to update itself at this time, you can go ahead with it.

Now, since you’ve already recovered your precious digital files, make sure that you back them up to another device like a computer, another smartphone/tablet, or to a cloud service (like Samsung Cloud, Google’s Photos, or Microsoft’s One Drive) to avoid risking another loss.

Problem #5: Sprint won’t replace a Galaxy S5 with a manufacturer issue

Few months ago, the Android phone I have thru Sprint, that my mom & step dad pay for, wouldn’t turn on or off. When we went to Sprint store they did test & determined it was a “manufacturer” issue. Yet they were unable to give me the correct manufacturer contact info. My mom complained enough that they decided to give me a ONE time only replacement S5 (after weeks of complaining). Now same crap is happening, so I will just live without it working. Unfortunately my mom & step dad still are obligated to pay for 2 more years on it. It’s load of crap. My question to you is, if you believe the “manufacturer” issue is reasonable & shouldn’t all phone distributors keep records of who their manufacturers are for their products? I’m not asking you to slam Sprint, just your general opinion regarding this conclusion regarding my device. No one else will chat with me about it. I apologize for sounding desperate, but my entertainment is only my phone, due to unforeseen medical financial issues. Thank you in advance for your time with this, I know you all are extremely busy. — Lisa

Solution: Hi Lisa. If the problem on your phone is indeed due to a manufacturing defect or design flaw, there should be a proper channel that you can take to get a resolution. In most cases, defective units can be returned to the place where you get it from, be it a Samsung store, a retail store, or your carrier’s store, as long as the device was never mishandled by the user. Mishandling in this case covers a broad spectrum but it usually refers to scratches on the device and physical damage. For example, if you return your device a day after unboxing it but scratched the screen or other parts by accident, the store may not honor the replacement warranty. The same is true for a water-damaged phone, or a device with a broken screen. Be sure to consult the warranty that came with the device so you’ll know the specific terms for the coverage. If Sprint won’t honor the warranty for some reason, you can always call Samsung’s customer service or visit their website, https://www.samsung.com/.

 


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How to fix Samsung Galaxy S5 “Unfortunately, the process android.process.acore has stopped” error

One of our readers asked me what the sign is when the Android system crashes. I said there are a lot of signs the phone will show when the system crashes but there’s one error message that when it pops up, it automatically means Android stopped working–“Unfortunately, the process android.process.acore has stopped.”

Galaxy-S5-android-process-stopped

This error message is very annoying because it keeps popping up every 5 seconds or so and you really cannot do anything with your phone as it is associated with freezes, lags and reboots. There are also instances where other apps and services crash as soon as Android system becomes functional after crashing. One error that often comes out after you dismissed the error I mentioned above is “Unfortunately, Settings has stopped.”

I will show you one email message from our reader that exactly describes this problem:

Hi, just wanted to add that I got back to the screen that displays the 2 messages to me and they are “Unfortunately, the process android.process.acore has stopped” and “Unfortunately Nfc Service has stopped” and they will not leave the screen, they just pop up one after another right after I close them. The only way to get out of this screen is to pull out my battery. — Nicole

As you can see, she mentioned two error messages she encountered with her Galaxy S5. But that’s actually not the worst situation. I encountered an issue before wherein the moment the phone reaches the Home screen error messages keep popping up one after another as if apps were queued to crash. It makes sense, though, because the platform the apps are running on is unstable and if Android stops, all that depends on it stop as well.

While this error message seems to appear like any other errors, it’s actually more serious than anything else. We already tackled a lot of error messages so if you are currently bugged by a different error, try to go through the list of errors I included below.

  1. “Unfortunately, Contacts has stopped.”
  2. “Unfortunately, Touchwiz Home has stopped.”
  3. “Unfortunately, Internet has stopped.”
  4. “Unfortunately, Facebook has stopped.”

Now, let’s go back to our troubleshooting.

This problem may be caused by unfinished or interrupted update, corrupt firmware, incorrect rooting method, corrupt data, conflicts in Settings, and the list goes on and on. So, the resolution depends on how observant the user is. Knowing what caused it is the key to its resolution.

If this problem happened to you after you updated your phone and the process was successful, then wiping the cache partition may fix it.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

In case the error showed up after you installed some apps or changed some settings, then all you got to do is reset app preferences. It fixes the problem most of the time.

  1. From the Home screen, tap the Menu key.
  2. Touch Settings.
  3. Tap Applications, then Application manager.
  4. In the All tab, touch the More options icon or hold the Recent apps key.
  5. Touch Reset app preferences.
  6. Tap Reset apps to continue.
  7. Now, reboot your phone

However, if all else fails, the ultimate solution to this problem is full hard reset. I’m not sure if you can still backup your data. If you can, then do it, otherwise, just follow these steps below and you’ll be fine. But take note all your data will be deleted…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Here are more emails from our readers who are also experiencing this problem:

I am using Samsung Galaxy S5. I have been using this phone 9 months now. unfortunately on 7/04/2015 the phone started to misbehave. whenever I make a call or if someone is calling me the screen displays “unfortunately, the process.com.android.phone has stopped.” The call stops there I can’t make or receive a call am only relying on SMS and whatsapp calls. All the other applications are OK & intact. so how to fix that problem?

Here’s another one…

I just did the 5.0 lollipop update about a week ago and I’m so unhappy with it. First issue, Anything I do on the phone, an error message pops up that says-acore has stopped????. Second, the phone lags really bad which it never did before. Third, before the update, when I would search the web (chrome), I could just click on the chrome app and it would show all of my resent searches, it will not now. And finally, Some apps say connection lost when I have 4g. Thank you. — Sheena

And another…

Hi there, I have just seen your forum whilst looking for help with my phone and thought you may be able to help. I updated my Samsung Galaxy S5 this morning to the Lollipop 5.0, and now I am constantly getting a notification saying ‘Unfortunately, the process com.android.phone has stopped’ every time I touch my phone. Every time this notification pops up it turns off the internet or anything else making it impossible to use my phone.

I am desperate to sort it out ASAP as I do need my phone to make calls and contact people throughout the day as part of my work. Kindest Regards, Kelly.

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Galaxy S5 lags and very slow in opening apps, touchscreen won’t respond when outdoors, other issues

Hello Android community! We welcome you again to another #GalaxyS5 article that answers some questions thrown at us for the past few days. If you can’t find any solution to your problem here, make sure to also visit our other S5 articles in this page.

Below are the specific topics we cover for you today:

  1. Galaxy S5 is dead and won’t turn back on
  2. Galaxy S5 won’t connect to mobile data
  3. Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls
  4. Galaxy S5 overheating and freezing
  5. Galaxy S5 touchscreen won’t respond when outdoors
  6. Galaxy S5 lags and very slow in opening apps
  7. Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 is dead and won’t turn back on

Hi. My Samsung Galaxy S5 is only 3 months old. I noticed last week on 2 occasions that when I thought I had taken a picture it didn’t capture it (thought it must have been my fault but now with what’s happened maybe it was a sign something was wrong).

Yesterday my phone did an update (can’t tell you which one) which I tried to decline but it did it anyway. The phone switched off and back on again. Throughout the day I found it was a bit slower than normal to bring up apps, e.g. Facebook and when I clicked on a link, say on Facebook, it would bring up a white page and seem to be attempting to load but would just take ages.

About 6 hours after the update my phone just died without any warning. Battery life was at about 50% at the time. I have tried removing the battery, tried holding all 3 buttons down, tried charging it but it it still remains dead. Any advice would be appreciated. Thanks. —  Rhonda

Solution: Hi Rhonda. The main concern that you want to address here obviously is how to turn the phone back on. To do that, you must try to see if you can make the phone respond by booting it to other modes. If your phone would boot to any of the three alternate modes, you can then do follow up troubleshooting. For example, if you’ll be able to turn the phone on to recovery mode, you would then be able to wipe the cache partition and perform a factory reset.

If your phone remains unresponsive though and won’t boot to any of the alternate boot modes below, you should send the phone in.

For reference, here are the exact steps on how to start your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy S5 won’t connect to mobile data

Thank you for all of your tips on S5 data connection issues. I have tried them all including the factory reset. I am at my wit’s end and I cannot find a solution to my problem. December 2016, we switched to Cricket from Verizon. I took my S5 to their network. Everything has worked beautifully up until 3-13-17. I updated some apps over the weekend. When I went to work on Monday, Chrome & some of the other apps that access data would not work. I did everything, then a factory reset, still Chrome will not work. I live 11 miles from town, my data connection works fine, I can use Chrome and any of the apps that require data but when I get to town my S5 shows that I have a data connection and I can make phone calls & text but I cannot use chrome or any other app that uses data. They just spin their wheels. I tested my phone by driving outside of city limits in all 4 directions. On average I got all functionality of my apps back when I was 1-2 miles from town. I don’t know what is going on! — Jessie

Solution: Hi Jessie. If factory reset did not fix the issue, then the problem must be account- or network-related. The update you installed must have changed some network settings so there may be a need to reconfigure your phone. We have no idea how to do that so you should ask help from Verizon. Be sure to let your carrier know of the problem so they can assist you directly.

Problem #3: Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls

I have issues with my S5 Android phone. When I receive or make a call, it cuts the call short and immediately the network signal strength fades away completely!!!! This is immediately followed by: “Unfortunately, the process com.android.phone has stopped.” Once I tap OK, it takes a while before the network gets back again, but sometimes it again fluctuates between ON and OFF! I have completely failed to make a call that lasts even a minute! I have tried troubleshooting but no luck. Kindly help. — Joy

Solution: Hi Joy. Any app that starts with “com,” like the com.android.phone is part of the phone’s core apps so you can try to force close it under Application Manager. If you can’t find the com.android.phone app in the list of apps, look for the Phone app instead. Depending on how an app is designed, force closing it may also return it to its default or original state so make sure that you that first. Here are the exact steps:

How to clear cache and data (in Android Lollipop)

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app that has been going rogue.
  6. From there, you will see the Clear Cache and Clear Data buttons.

How to clear cache and data (in Android Marshmallow and Nougat)

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Clearing the cache partition may also help in this case so make sure that you do it if clearing the phone app’s cache and data won’t work. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #4: Galaxy S5 overheating and freezing

Gets hot and stops everything. Frozen on. New battery helped about a week. I also went back to default and redownloaded apps. Contact restored when I signed into outlook/msn and photos restored when I signed into google. My SD card was wiped out with going back to default. Today it happened again. It was so hot I put it in the freezer then did the 45 second deal to hold the power button on followed by volume up. It is now charging and I hope it did not go back to default again. I am trying to hold on for Samsung 8 due for release March 29th. — Onthego78

Solution: Hi Onthego78. If overheating happens randomly, it may be due to a software glitch but when it’s happening together with other symptoms like the ones you mention here, it’s almost always a sign of bad hardware. To check, try wiping the phone clean with factory reset and see how it goes. If the phone continues to overheat and freeze after a factory reset and even without any apps and updates installed, that’s proof enough that hardware is to blame.  In this case, you can choose the phone to be sent in to Samsung, or wait for the new Galaxy S8.

  1. To factory reset your phone, kindly do the following steps:
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete everything in your phone’s internal storage device so make sure to create a backup of your files before doing it.

Problem #5: Galaxy S5 touchscreen won’t respond when outdoors

Hey. My touch screen has been acting up really badly particularly when I’m outdoors. What happens is that the touch screen becomes completely irresponsive and then it’s similar to the Nintendo 2DS ghost touch issue where I cannot even touch my screen and it will spam numbers into the password box on my lock screen. It starting to occasionally happen while I’m indoors as well. I did get a small crack (just the one it didn’t web) on it in February 2016 but my touch screen only started to act up a few weeks ago. Have any ideas on what’s going on? — Kate

Solution: Hi Kate. This screen behavior is definitely not normal and we haven’t heard of it before. It can be due to a software glitch so we recommend that you try a factory reset first. Because factory reset will return all software setting to their defaults, it’s an effective way to eliminate bugs that may have developed over time. If there’s an operating system glitch causing the problem, factory reset should remove it easily.

And like what we tell Onthego78 above, be sure to replicate the issue and observe the phone right after a factory reset without installing any apps or updates. If the screen continues to behave erratically, have the phone repaired or replaced.

Problem #6: Galaxy S5 lags and very slow in opening apps

Hi (sorry I don’t know your name?).

I saw your article of speeding up a mobile phone. My case is that my dad’s Samsung Galaxy S5 android version 4.4.2 is running INCREDIBLY slow. I mean it’s still running, but you know that type of device to requires you to sit in front of it for three days until the app you tapped on finally opens (yeah I’m exaggerating but it seems really literal-like). It’s driving ME crazy. yeah I have my own phone and all but my dad had just freaking bought that phone and it freaking treats him like that?? I think you understand that parents don’t follow up with technology these days and I was the only one handling most problems on his previous devices, fixing things and stuff and whatnot. I just wanna see him using his tab happily after a day’s of hard work and rest. Instead he has to go through a most stressful time waiting, even thinking it as a normal phenomena. I really need your help to boost it. I mean something more than removing widgets and clearing cache. You know that sort of stuff. And apps like Flipboard and Dropbox etc. are uninstallable. Some Androids don’t have them and you don’t even really use them, you know what I mean? That just helps lag the device. Do you have any really good and recommended device-boosting app that really lives up to its name and not just an addition to the lag? Or any one-tap trick that makes the tab go fast. At least it goes in a normal pace, not a slow one let alone an incredibly slow one. I think we get each other. Just please help me as a daughter who wants to see her hardworking dad enjoy his new electronic. Thanks, DroidGuy.

Yours. — Mary

Solution: Hi Mary. A brand new Galaxy S5 should not have any perceivable performance problem so we’re assuming that your dad’s phone is not brand new at all. It may be a used one and had seen better days since the Galaxy S5 was released about 2 years ago. If it belongs to the first batches of Galaxy S5 released a couple of years back, you should never expect much from it when it comes to performance. The older a smartphone is, the more cluttered its storage and memory becomes. This results to slower overall performance. From this point on, the phone’s performance will only degrade and never improve. And there’s no app that can help you reverse the degradation at all. The thing is, the more app you put in the system, the more that it slows the phone down.

If you’re willing to do some advanced stuff to remedy the situation, we recommend that you do some research on how to root the phone and on how to flash (install known, good firmware). Rooting and flashing procedures are beyond the scope of this article so try to invest some time reading some literature on who to do these procedures on your phone.

Problem #7: Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

Good day. Recently my phone updated it’s Android system to 6.0.1, and after that next problem began to occur:

When I call someone my phone just lags a lot. Contacts and Phone apps just freezes and I can’t do anything except rebooting it by taking off battery. Sometimes it says that System app stopped to work.

And the most interesting thing is when I take my phone and listen to it (display turn off because I take phone to my ear) there are no crashes, lags or freezes and everything works just fine.

I believe it happened because of new Android update (I haven`t been installing any new apps or doing some work to phone for last few months).

With best regards, Oleksii 

P.S.

I’m sorry for my awful English language skills.

Solution: Hi Oleksii. The first thing that you want to do is to install app updates. This is often an important step that many Android users fail to do after install an Android update. Updating the operating system without making sure that all apps are compatible and updated as well can lead to incompatibility issues. You must make sure that all your apps are up-to-date and compatible with the current Android version that you have. If you aren’t sure about the compatibility of an app, try to visit its installation page in the Play Store and check reviews of other users. You can also contact its developer for direct answers.

If all your apps are updated at this time, the next steps that you want to do should include wiping the cache partition, observing the phone in safe mode, and doing factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 has flickering green/black screen, won’t turn on, other issues

We know that the #GalaxyS5 has been around and there are still millions in circulation at this time so we continue to receive reports of issues here and there. As usual, this post answers some these reports today so if you’re ready, here are the topics we cover for you:

  1. Galaxy S5 not charging, only charges when it is off
  2. Galaxy S5 restarts on its own during the evening
  3. Galaxy S5 won’t read encrypted SD card
  4. Galaxy S5 Active corrupted files in the SD card
  5. Galaxy S5 has flickering green/black screen, won’t turn on
  6. Galaxy S5 wifi keeps dropping due to incorrect APN
  7. Galaxy S5 stopped working and won’t power back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 not charging, only charges when it is off

Hey! I am having charging issues with my Samsung S5. My phone won’t charge while it is turned on. There is no charging symbol (lightning bolt), nor does the LED light blink in red like it usually does when it charges. And it even though I leave my phone alone, it still manages to use up some energy pretty quickly. The only way I can charge my phone is if it is turned off. But even that yields a problem cause while it does charge, it charges on and off every 5 seconds (5 seconds charging, 5 seconds not charging).

I’ve tried cleaning my port, using different cord and troubleshooting. The only thing I haven’t tried is changing the battery and doing a factory reset because my phone is charging pretty slow so I can barely get it to 10% without me maybe leaving to charge overnight. I’d really appreciate the help. Thanks. — Enrilelucy

Solution: Hi Enrilelucy. There’s only so much that you can do to fix this case on your end. There may be a hardware fault causing the erratic charging behavior so you must try another battery or do a factory reset if the rest of the software troubleshooting didn’t help. If using a different battery or factory reset won’t improve the situation either, you should have the phone checked for hardware malfunction. The most likely issue is on the charging port so a thorough diagnostic test must be performed by a technician.

We know that the Galaxy S5 has been around. If you’ve been using your phone for over a year now, there’s a chance that the battery have simply lost significant capacity to hold a charge. Lithium-based batteries gradually degrades the moment they left the factory so replacing it now may help you fix the problem.

If we are not mistaken, the phone’s warranty is already up at this time so consider bringing the phone to an independent service center.

For reference, here are the steps on how to factory reset your S5:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S5 restarts on its own during the evening

My phone keeps randomly restarting and/or freezing several times a day, especially during the evening. The problem has occurred every day for the past month. I have deleted some recent apps added, cleared my cache, changed my battery, even did a factory reset, and still the problem persists. Sometimes, when the phone shuts off it drains the battery completely as well. Occasionally, the battery gets really warm too. I have taken it to a tech several times within the past month but they say they can not find anything wrong with it, even after doing several stress tests on the phone. I know last year it would repeatedly tell me that my SIM card was not detected at various times. I am unsure if that has anything to do with it though since I have not seen that message in recent months. — Chris

Solution: Hi Chris. There are only two possible causes that we can think of — either you’ve installed a problematic app, or that there’s an unknown glitch in the hardware.

To see if a bad third party is to blame, you can either boot the phone to safe mode or do a factory reset. Starting the phone to safe mode blocks all third party apps and services from running so you should observe the phone for at least 24 hours to see the difference. If you think an app is causing this problem, you should uninstall apps until the issue is eliminated. To boot to safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Alternatively, you can factory reset and observe the phone for a day as well. You should not install anything — app or update — during the observation period so you’ll know if something that you add later is the cause.

If the phone continues to show the same symptoms either when the phone is in safe mode or immediately after a factory reset, you can assume that bad hardware is behind them.

Problem #3: Galaxy S5 won’t read encrypted SD card

Hi. I have an issue with my SD card for my Samsung S5 SM-G900F. I encrypted the files but one day something happened while the files were encrypting or decrypting and since then the SD card wont mount in the phone. So it’s neither encrypted or decrypted but essentially I can’t access about 6 years worth of photos of my kids which I’m gutted about. I’ve looked into solving this issue online and I understand formatting the SD card would help solve the mount issue but it would also wipe the photos which I want to avoid. I don’t think I’ve backed the files up either. When I either go to encrypt or decrypt the error message I am getting is as follows: ‘Error encrypting SD card. Unable to mount SD card.”

I have tried the SD card in a SD card reader on a PC and also in another phone and the SD card works but the files are encrypted so I can’t access them. If you’ve anything I can try I’d be grateful, many thanks. — Gavin

Solution:  Hi Gavin. SD card encryption is an effective way to keep data from snooping third parties but it has its weaknesses. One of the such limitations is the fact that there’s nothing that you can do if the device that holds the decryption key gets lost or suffers a malfunction. A decryption key for a storage device like your SD card is tied to one device or phone only. If your phone has lost the key or becomes incapable of decryption the card right now, there’s very little to nothing that you can do. There’s no known app or hack that can break Samsung’s decryption system on Galaxy S devices so you’re basically stuck. Even if there’s a software that can do a decryption somewhere (we’re not aware of any at this time), it will still take months for it unlock the card, even when using brute force attack. That’s in fact, the beauty of SD card encryption but it’s also a curse if your situation occurs. If you want to use the SD card again, you can reformat it. Doing so will erase your data but again, there’s just nothing that anyone can do about this situation.

Problem #4: Galaxy S5 Active corrupted files in the SD card

Hello. I have a Galaxy S5 Active. I’ve always had storage issues with the internal storage, but it didn’t inhibit me too much since I knew what was wrong. I have a 64GB SD that I transfer plenty of images to to conserve internal storage. One day, I suddenly had plenty of internal storage, but my files were all there. I was like “oh, okay… suspicious but I’ll take it”. About two days after that, all my SD files were corrupted. They either didn’t load or had the black screen with an exclamation mark. I panicked bad because I CANNOT lose these photos. When I put the SD into the PC, the pictures were seemingly fine… but when I put it in the SD, after constantly force stopping, taking out the battery, restarting… the files are corrupted in my phone. I’m worried and can’t find any resolution. Thank you. — Matthew

Solution: Hi Matthew. The first thing that you must do is to ensure that all your important files are copied to another storage device like a computer. After creating a backup, the next best thing to do is to factory reset the phone to minimize bugs that may be causing the problem. Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once you’ve factory reset the phone, make sure that you also wipe the SD card clean by reformatting it. If this SD card has been around, we recommend that you don’t use it as your primary backup storage. Use another device where you can keep another copy of your irreplaceable files just in case this SD card will fail again. Keep in mind that any storage device can fail anytime. The older a storage device is, the higher its chance of failing so don’t be lax when it comes to creating backups.

To reformat an SD card in your S5, follow these steps:

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Storage.
  4. If the memory card has not already been mounted, tap Mount SD card.
  5. Tap Format SD card.
  6. Tap Format SD card.
  7. Tap Erase everything to confirm

Problem #5: Galaxy S5 has flickering green/black screen, won’t turn on

My mom has a Galaxy S5 that suddenly had a flickering green/black screen. It won’t turn on and show the logo, go to hard reset or the reset menu, or go into safe mode. Battery was taken out and put back in after a minute, and the SD card was removed as well. Phone has been babied, not dropped, and kept clean and had a factory reset less than a year ago. It also isn’t connected to any phone service as it’s used as a Wifi device only. As far as she knows there’s been no updates and no new apps installed recently. It’s been behaving perfectly with no glitches. She was playing a game she plays every day and it just flickered this green/black screen, then went blank. LED light will go red or green when plugged in to charger or will go white when trying to get to the reset menu. I’m thinking it is just a display issue but it seems so sudden. If you have any advice I’d be eternally grateful! — Christina

Solution: Hi Christina. If the phone has been used for a few years now, it’s possible that the problem may be battery related. The Lithium-ion battery may have lost its ability to hold a charge so it’s good if you can try to use a new one. There’s no guarantee that a new battery will fix the issue but it’s the only thing that you can do at this point.

If you’ve already tried to power the phone back on to different alternate modes without positive result, there must be a hardware problem behind the trouble. In this case, you want to send the phone to Samsung or to an independent service center.

For reference, here are the steps on how to boot your phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: Galaxy S5 wifi keeps dropping due to incorrect APN

Hi. Droid guy. I have the Samsung Galaxy S5 and my carrier is through Walmart Family Mobile. Well i pay them but somehow T-Mobile is in on this as well. I have century Link as my internet provider and i have a couple questions.

This phone is a refurbished from a mall kiosk a couple years ago and within a couple months i broke the charging port. So phone sat for a year and now it’s running. The wifi drops constantly. I have:

  • soft reset,
  • turned the smart option off
  • turned phone/wifi router off and on
  • Cleaned the cache through the soft reset.

Nothing seems to help. The APN wasn’t listed even after my carrier sent me a couple texts for data/mms and something else. So i added one from family mobile. Any suggestions?

I Googled this model and read this phone is from Canada. I’m not sure if that means anything but figured I’d throw it in. On the APN, there’s a virtual network operator type (reads GID) and value (reads 4D) tabs. They are not listed in family mobile APN but when i erased them the wifi dropped. I’ve tried everything and have read many of your articles and I’m hoping you can help or offer advice. I don’t have a warranty since it’s a Kiosk $300 special grrrrr lol. Thank you for the time you took for reading my email. — Kim

Solution: Hi Kim. We can’t see the logic of your phone’s wifi dropping when there’s no correct APN settings so there must be a separate unknown software glitch. APN settings are only applied to mobile data function so we can’t explain why your phone’s wifi behaves erratically when the APN is changed.

Try to install the latest Android update first to see if that will make the wifi function work normally. System updates can sometimes include updates for a phone modem firmware. This modem firmware is used by the networking chip to allow you use your phone wirelessly. If it’s outdated or buggy, it can potentially lead to wifi or mobile data function.

If there’s no available update for your phone at this time, do a factory reset and observe how the phone’s wifi work. Make sure that you don’t install any app or updates during the observation period. Refer to the steps above on how to factory reset your phone.

Problem #7: Galaxy S5 stopped working and won’t power back on

Hi. I own a Samsung Galaxy S5. I was using it normally, like I do everyday, and while I was writing to a friend on Facebook, suddenly the screen just blacked out and the phone stopped working. I tried the power button and the phone turned on showing me the logo of Samsung S5 and it showed: Android update 5 of 10, and then blacked out again. After that I haven’t been able to turn it on. I tried several times to take off the battery then put it back and turn it on, or take the battery out, hold the power button for longer than a minute (as you suggested), then put the battery back and turn it on… nothin. It just vibrates when I try to turn it on. I put on a charger because I thought that maybe the battery died, and it’s on the charger for already 30 mins, and still nothing, just vibrates. What am I suposed to do? :/ Please help, thanks. —  Ana

Solution: Hi Ana. Please refer to our suggestion for Christina above. Basically, what you need to do is to try to see if it’s a battery issue by using a different one. You also want to check if you can start the phone to alternate modes (recovery mode, safe mode, and Odin mode). If that won’t work either, send the phone so it can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

5 Best Phones With Removable Batteries In 2019

One of the things that is really a downer in smartphones these days is their batteries. Part of it has to deal with just how much we’re using our smartphone, but a big portion of it is the screens. These days, screen sizes are getting bigger and more detailed, meaning there are tons more pixels to push, especially when you start watching high definition or 4K video. That will bring your battery to dead in just a couple of hours of consistent use.

Phone With Removable Battery

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
SamsungSamsung Galaxy Note 4289.99
LGLG G5228.99
SamsungSamsung Galaxy J2 Pro119.99
SamsungSamsung Galaxy S5102.89
LGLG V20Check Price

Unfortunately, once your battery dies, you have to try and find a charger. This is because smartphone batteries are non-removable. You can’t simply pull a dead battery out and put in a charged one in like you once could. Phones that can do this are far and few between.

Still, if you’re looking for a smartphone that’s capable of letting you swap out batteries like this, they do exist. Follow along below, and we’ll show you the 5 best phones with removable batteries in 2018.

Samsung Galaxy J2 Pro

Samsung recently launched the Galaxy J2 Pro. It has a small 5-inch, with a resolution of 960 x 540. It’s a pretty small resolution, so you’re not going to get the best screen quality out of this — you certainly won’t be watching any video in high definition. It does get decently fast speeds with its low-end Snapdragon 425 processor. You won’t get much multitasking done, as it has only 1.5GB of RAM.

The best part about this phone is that Samsung has kept the removable cover so you can swap out the battery for another when it dies and needs charging. You won’t have to put this phone on the wire to keep going — simply throw another battery in it!

Buy it now: Amazon

LG V20

And then we have the LG V20. This is considered LG’s professional “video” phone line, as it comes with a quality camera, plus a ton of manual video features for shooting the perfect footage. It has a large 5.7-inch display with a great resolution of 2,560 x 1,440. You’ll not only be able to capture great video with this phone, but you’ll be able to watch great videos with this phone, too. It’s a little low on RAM at 4GB, but you still get a large battery — a whole 3,200mAh. It’s removable as well, so you can simply swap it out for another when you’re low. This is perfect for shooting video, as video can take quite a bit of juice.

Buy it now: Amazon

LG G5

Next on our list is the LG G5. This is what LG considered the be its “modular” phone. It has a few pins for different modules you can buy for the phone — a camera module, a battery module and a few other different modules. It has a 5.3-inch display with a resolution of 2,560 x 1,440. So you’ll get a quality display even though this phone is a couple years old. It has the same size battery as the Samsung Galaxy S5 — a 2,800mAh removable unit. Since it’s removable, you’ll be able to simply swap it out with another when the battery dies; no need to hook it up to the charger until you run out of charged batteries!

Buy it now: Amazon

Samsung Galaxy S5

Not a big fan of Samsung’s Note lineup? Then you might want to consider the Samsung Galaxy S5 — this came out in 2014, with a 5.1-inch display. It has a resolution of 1,920 x 1,080. You’ll get a crisp clear display for watching YouTube and all sorts of other media. It has a Snapdragon 801 processor, so you’re still getting a premium processing package in an older phone. Powering the lights is a removable 2,800mAh battery.

Buy it now: Amazon

Samsung Galaxy Note 4

Last up, we have the Samsung Galaxy Note 4. This is one of Samsung’s older Note devices, but it’s still a great phone in 2018. You still get a high definition display coming in at 5.7-inches. So, you still get that beautiful media experience in a large display package. It still has a great battery by today’s standards. A 3,220mAh battery will keep the lights on, but thanks to the design of this phone, once you run out of juice you can replace it with a separate battery since it is removable. No wires required!

Buy it now: Amazon

Closing

So, which phone should you get? If you want high-end with a removable battery, we recommend going with the LG V20. You’ll be able to do all the things you want out of a high-end phone while staying charged. The Samsung Galaxy Note 4 and Samsung Galaxy S5 are also great choices to consider.

Phone With Removable Battery

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
SamsungSamsung Galaxy Note 4289.99
LGLG G5228.99
SamsungSamsung Galaxy J2 Pro119.99
SamsungSamsung Galaxy S5102.89
LGLG V20Check Price

How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

We’ve received a lot of emails from our readers seeking help as their Galaxy S5 won’t charge or has issues charging. A charging problem is as bad as no power at all. What would you do if your phone’s battery is completely drained?

Galaxy-S5-Charging-Problems

Sure, you can buy a new battery to power it up but do you want to buy a new one every day? The other option is to buy an external battery charger but then it’s also too much of a hassle to open that back cover and replace the battery every time it’s drained.

Majority of the problems we received related to charging issues were minor; some were caused by apps, others by a glitch in the firmware, and a few were purely hardware-related problems.

I cited five different charging issues in this post. All these were sent by our readers. If you have a problem charging your Galaxy S5. If the issues below does not fit your experience, feel free to drop us a note on our questionnaire form and help will try to help you out.

  1. Galaxy S5 charges very slowly
  2. Galaxy S5 charges slow and heats up
  3. Galaxy S5 won’t charge at all
  4. Galaxy S5 won’t charge in car
  5. Galaxy S5 won’t charge after being submerged in water

Galaxy S5 charges very slowly

Problem: My Galaxy S5 is more than a year old already but it still gets the job done. Performance-wise, I really can’t complain about it. As of late, however, I noticed my phone is charging very slow. Like when I leave it plugged in overnight, the battery percentage is around 70% when I wake up in the morning. Before, the battery would be fully charged in the morning. I really don’t understand why it’s doing this now especially that I’ve taken care of it. I am not really into fixing electronic problems but if you can shed light to this problem and guide me how to fix it, that would be great. Thank you. — Kal

Troubleshooting: Hey Kal. It sounds like it’s actually just an app or a group of apps that’s causing this problem especially that you mentioned it started just recently. My question is, have you installed an app prior to this problem? If so, disabling it or uninstalling may fix the slow charging issue. However, if you didn’t install an app, then it’s difficult to know which one actually causes the trouble. So, I suggest, you boot the phone in safe mode to temporarily disable all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

With the Galaxy S5 running in barebones, try plugging it in and see if it charges normally this time. If so, then our suspicion that it’s a third-party app that’s causing the problem is confirmed. You just have to find the app and uninstall it. However, if the problem persists even when in safe mode, you have no other choice but to backup all your data and perform factory reset.

Galaxy S5 charges slow and heats up

Problem: Hello Harold. I have been reading some of your posts on troubleshooting and you explained well how some of the problems I encountered happened. One of the issues I experienced, however, I can’t find any information in your site. My Galaxy S5 is now charging very slowly and not only that, it heats up really bad to the point that I fear it might explode. I would greatly appreciate your effort if you help me fix the problem as it will give me peace of mind.

By the way, if I may add, some of my pictures disappeared almost the same time as when the slow charging and heating up occurred. It just perplexed my mind, you know. Thank you for taking time reading this email. Sincerely, Anne.

Troubleshooting: Hi Anne. Based on the description you provided, it seems to me that the cause of this problem is a corrupt or damaged microSD card.

There are different factors that may lead to the slow charging and the heating up of your phone but when you mentioned that some of your pictures disappeared by the time those two issues started, there’s nothing else I can think of.

When the microSD card becomes corrupted or damaged, naturally, the phone won’t be able to detect or read from it. But since it has been mounted, the device will try to read it over and over again until the service that handles the function will use too much resources including the battery. Consequently, the phone will heat up as the CPU is on hyper drive trying to access a storage device that doesn’t function the way it should.

The quick battery draining issue and the heating up of the phone will be fixed by simply removing the microSD card from the phone. However, the pictures that were lost may not be recovered depending on the condition of the card.

So, unmount the microSD card from your phone, use a card reader and let your laptop or computer read from it. If the computer immediately prompts you to reformat it, then there’s nothing you can do about the data inside. However, if the computer can read from the SD card, then backup everything in it while you still can.

Of course, buying a new microSD card is your best bet.

Galaxy S5 won’t charge at all

Problem: Hi team. I am hoping you guys can help me fix the problem with my Galaxy S5. Its battery got depleted so fast yesterday but when I tried plugging it in to charge, it didn’t charge at all. Being just a user, I really don’t know what to do next to fix this problem. In fact, I haven’t done anything with the phone yet. I tried to search online for solutions and I found your site and the email to contact you, so here I am awaiting your response. Can you guide me what to do to fix the problem? — Mariko

Troubleshooting: Hello Mariko! Since you haven’t done any troubleshooting procedure yet, there’s one thing I want you to do first–soft reset. Don’t worry, this procedure will not delete any of the data in your phone.

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Try to charge the phone.

If the phone charges, then problem solved, otherwise, troubleshoot further. Now, let’s talk about other possibilities here:

  1. Damaged charger or cable.
  2. Busted battery.
  3. Phone hardware problem.

If possible, try using a different charger and if the problem persists, then the issue is narrowed down to just the battery or the phone. It is up to you if you will buy or borrow a new battery but I tell you, there’s no guarantee it’s a battery issue. So, I suggest you let a technician take a look at your phone. It’s up to the tech to try a different battery or troubleshoot the hardware immediately.

Galaxy S5 won’t charge in car

Problem: Hi droid guy. The new Galaxy S5 I have doesn’t want to charge in my car but it charges fine using the original charger. I bought a new car charger thinking the older one is defective but the new charger won’t work either. It’s not really a big problem as I can charge my phone through the wall outlet but it would be helpful if I can charge my phone in my car. Help me, please. — James

Troubleshooting: Hey James. Basing on your description, I think the problem is with the cable. The phone doesn’t have any charging issues as it charges fine using the original charger and the new car charger you bought is, of course, not defective considering the fact it’s tested before being released from a retail store.

If you were using the same cable, then that’s where the problem lies. Otherwise, the issue is with the car or the port where you plug the car charger in.

Galaxy S5 won’t charge after being submerged in water

Problem: I accidentally dropped my Galaxy S5 in the sink filled with water one day but I immediately picked it up. It was turned off when I inspected it and I was suspecting water found its way into the device. I tried to dry it off for a few minutes, wiped it off with a dry cloth and then turned it on. It did turn on and it functioned the way it should. On that same day, the battery got drained so I plugged it in but it wouldn’t charge. Whatever I do, it won’t charge.

Another thing I noticed is that the battery actually drained so fast. When I turned it on after it fell in the water, the battery was 87% but it got drained completely after two hours with minimal use. So, I’m a bit worried now. How can a water-proof phone gets damaged by water? What can I do to fix this? — Sheng

Troubleshooting: Hello Sheng! The Galaxy S5 is “water-resistant,” not “waterproof.” Meaning, water can still find it’s way into the device especially if the rubber that seals the charging port is loose and the cover is not properly snapped.

So, based on your description, I, too, think water entered the device and somehow messed with the components and the circuit. That might be the reason why the battery drained faster than before.

The thing with water damage is that we really cannot assess properly the extent of the damage but there’s one component that can easily be damaged–the charging IC. And that seems to be the problem here.

There’s nothing you can do about this problem but to let the technician take a look at your device. One more thing, water damage isn’t covered by warranty so, you cannot request a replacement unit and you’ll have to pay for the service.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix Samsung Galaxy S5 blank screen & other display related issues

Blank screen issues are very common not just to Samsung Galaxy S5 (#Samsung #GalaxyS5) but any other #Android phones in the market. They can either be caused by a firmware glitch or a hardware problem. The best thing an owner can do is try to find out the cause so that it would be easier to formulate a solution.

Samsung-Galaxy-S5-Blank-Screen
A blank screen may be caused by an app that crashed, a firmware glitch or a hardware problem.

I cited a few screen related problems below and I suggest you try to read each one of them especially if you’re experiencing a display related problem with your phone. The first problem is the typical black/blank screen issue. I’ve encountered issues like this before wherein the screen just goes off without apparent reason but the phone is still powered up as it sounds off if messages or calls come in.

Other problems would include screen flickering and flashing while charging, which can be attributed to a hardware problem.

If you have other problems with your phone, visit our Galaxy S5 Troubleshooting page as it contains solutions to hundreds of problems we already addressed in the past. Find issues related to yours and try the solutions we provided, if they won’t work for you, then contact us by filling up this form.

Galaxy S5 screen goes blank but phone still works

Problem: I’m having trouble with my screen going off. The phone will boot up and I can hear all the sounds but my screen is blank and the only way I can get it to turn on is to take the battery out and back in. This especially happens when I drop it (I have a case on it & it’s never been dropped hard). I’ll get it working again and it’ll last for hours then suddenly goes blank again. I’ve had this phone around 1 1/2 years and this just recently started a few months ago. My old phone (Galaxy S3) won’t go past the start-up screen so I don’t have a backup phone. Hoping you can help me with this. Thanks! — Kiera

Troubleshooting: Hi Kiera. It’s really difficult for us to pinpoint what the problem or what causes it because in your case, it’s possible that an app is causing the issue or it could be yet another firmware and/or hardware problem. Let’s set aside the possibility of a hardware problem for now and let’s try to isolate the problem right away…

The first thing I want you to do is boot the phone in safe mode. Here’s how…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

In this mode, all third-party apps are temporarily disabled. If one of the downloaded apps was causing the problem, then the phone should work without any issues in safe mode. However, you need time to observe it to know if the screen still goes blank at some point.

RELATED POST: How to fix Samsung Galaxy S5 screen that’s blank, flickering & unresponsive

If the problem still occurs in safe mode, it means that the problem could be in the firmware or pre-installed apps. I encountered an issue like this before that was caused by the Smart Remote service that’s displaying on the lock screen. So, I want you to double-check on that first: launch Smart Remote > go to Settings (three dots) > scroll down and uncheck Auto display remote control on lock screen.

Now, the next thing I want you to check is whether your phone becomes laggy or sluggish. Try to open three or four apps and switch between them to see if the phone responds normally. If your phone’s performance is poor, there is a possibility that the device just wouldn’t respond as fast as before so the screen remains blank for a long time.

At this point, if the problem still occurs, it’s time you performed the master reset to give your phone a fresh start. But before you do that, make sure you backup all important data and files as they’ll all be deleted during the process.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Active display blurred & misplaced

Question: I have a Samsung Galaxy S5 Active and for some reason about an hour ago the image on the screen started to blur. The bottom part of the screen would appear at the top, the left side of the screen was on the right side, the pictures were broken, not flipped. I’ve only had my phone for about 3 months, but it was a previously owned phone. I haven’t had a single issue with it until tonight. I tried everything I could think of. Restarting it, turning it off for 10 minutes, clearing the background, everything. The screen still works like there is nothing wrong with the picture. I can still type where the letters should be and it will type it out correctly. I took the battery out for 10 seconds like you suggested and it seems to have fixed it but I would still like to know what was happening to my phone. Please help! — Felicia

Answer: Hi Felicia! Based on your description, I think it was just a glitch and nothing more, although I suggest you continue observing your phone. Taking the battery out for 10 seconds or more and holding the power key while the battery is out often fixes minor firmware and hardware glitches.

Galaxy S5 screen flickers

Problem: My phone screen flickers, and it’s more than just the setting of brightness. If the phone is turned off, I can try and turn it on my hitting the power button. However that takes a while to work because the screen will flash and then go back to black. It will flash with lines through it and just for a second, eventually I can get it to go to the home screen and stay there. Then when I’m using the phone it will flash with lines across the screen and sort of dim out. I’m worried that I will lose the ability to turn my phone on. Any idea how to fix it? — Arielle

Troubleshooting: Hello Arielle. It looks like the phone suffered a minor liquid damage, which often results to random flickers and fluctuating back light. Your Galaxy S5 is “water-resistant” but not “water-proof” so one way or the other liquid can still find its way through it. The thing about liquid damage is that it can further damage your phone so I suggest you send it in to be checked by a technician and probably be cleaned out.

Galaxy S5 screen flashes while charging

Problem: My screen flashes when I’m charging my phone could it be a battery issue? I have to leave my phone on 90 percent of the time rarely turn it off. — Dennis

Suggestion: Try using a charger with 1.8 to 2 Amperes current output. This problem is often caused by a charger with low power rating. It doesn’t just happen the Galaxy S5 but to many Android devices as well.

Galaxy S5 screen displays multiple colors and unresponsive

Problem: One day I was using my phone normally and all of a sudden my screen begins to mess up and change colors. It started off simple; one-fifth of my screen had turned purple. Within an hour the entire screen had turned multiple colors and the entire screen became unresponsive. The phone still turns on, vibrates, etc.. but the screen will not work. What do you think this is? — Jalyn

Troubleshooting: The screen is broken. This is one example of a “bleeding” display. Try calling your phone and if it can receive it, then the problem is just with its display. Screen replacement is necessary to make it work again. If, however, it couldn’t receive your call, there might be another hardware issue. Either way you need a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Fix Samsung Galaxy S5 “Unfortunately, Facebook has stopped” error & other Facebook problems

While Facebook for Android app is one of the most popular apps in the Play Store and has its own support group, it’s not free of problems. In fact, we received a lot of emails from our readers reporting/complaining about the issues they encountered and one of them is the error message “Unfortunately, Facebook has stopped.”

Galaxy-S5-Facebook-Problems

I will walk you through in dealing with that error message and how to get rid of it. Then I will tackle on other Facebook-related problems with your Galaxy S5. There’ve been reports that FB issues were more rampant after the Android 5 Lollipop update. Many experienced having the app crashed on its own, while others have issues viewing stories on their timeline. So, read on, as this post maybe helpful enough for you.

If, however, you have other issues with your Galaxy S5, visit our Galaxy S5 Troubleshooting page to find related issues. Try the solutions we provided and if they didn’t work for you, then email us at [email protected] and we will help you find appropriate solutions for your problem. This is a free service we offer so you won’t be charged. However, we ask you to provide all necessary information about the problem and your phone. Include the model as well as the version of Android it’s running on.

  1. “Unfortunately, Facebook has stopped” error shows when opening the app
  2. Facebook app just closes/crashes shortly after opening it
  3. Facebook app says “connection lost”

“Unfortunately, Facebook has stopped” error shows when opening the app

Problem: Hello, I own a Samsung Galaxy S5, which I bought a few weeks before the S6 was released, and I recently received an update for its operating system, I believe. While everything works, there’s one app that ceased to function normally–Facebook. Every time I open it, it says, “Unfortunately, Facebook has stopped.” I often use this app to interact with my friends but since the update, I wasn’t able to use it for said reason. While I might be savvy in using my phone, I really am not the techy type, so I don’t know how to deal this problem in the first place. That’s why I need your help. Can you guide me how to troubleshoot this problem?

Troubleshooting: Facebook for Android is a third-party app and I mean your phone can function normally without it. If you cannot use your phone because of the error message that keeps popping up, then uninstall the app. Harsh as it may sound (especially for Facebook support), it’s actually one effective step to know if it’s really the Facebook app that crashes on its own or if there’s another app that triggers it. After you uninstalled it and there’s still error that pops up (not necessarily the same because FB has already been uninstalled), then it’s clear now that the app was just one of the apps that crash and it didn’t actually cause the problem. Here’s how you uninstall an app on an S5:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Facebook.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Tap Uninstall, then OK.

However, if you gotten rid of the error message after you uninstalled it, then it was primarily a Facebook problem. Other technicians may suggest you update the app but I tell you, clearing the cache and the data, then uninstalling it is more effective than that. After which, just download a fresh copy of the app from the Play Store, after all, it’s free and won’t take a couple of minutes to download.

By doing so, you could get rid of the possible corrupt cache and/or data, uninstalled the obsolete version and downloaded the most recent one. If the app still won’t work after that, then you really don’t have much of a choice but to either perform factory reset and install the app again or get used to not having Facebook on your phone. It’s all up to you.

Facebook app just closes/crashes shortly after opening it

Problem: There was an update for Facebook that I allowed and it went smooth and easy. I rebooted my phone a couple of times as I uninstalled a few apps. When the phone was ready, I tried to open Facebook and it did open only to close after a few seconds. I tried accessing the recent apps screen and I can see Facebook being one of the most recent apps used. It means it opened successfully. So, I tried opening it one more time and nothing. Tried and tried until I got tired and convinced myself there’s a problem. Now, I don’t know what problem really is, so I really need your advice on this. Is this a problem with the phone or the app? Help me. — Jacqueline

Troubleshooting: If this problem happened immediately after you updated the Facebook app, then it is clear the new update isn’t compatible or has conflicts with your system. Now, try to see if there is an available firmware update for your phone. If there is none, then you will have to troubleshoot the app. If you contacted Facebook support, all the blame would be on your phone and the same is true if you contacted Samsung for it. So, it’s better you deal with this problem without their help.

I suggest you follow the same troubleshooting procedure I cited in the previous problem: clear the cache and data of the Facebook app, then uninstall it. After that, download the app from the Play Store to make sure you have the most recent version of the app and install it. If the same thing happens, then the issue couldn’t be resolved with basic troubleshooting. It needs intervention from either Facebook or Samsung; either the former will release a patch to fix its app or the latter will roll out an update for its device.

Facebook app says “connection lost”

Problem: First of all, thank you for all the help you could provide. I have a problem with my Galaxy S5, when I open Facebook it says it can’t connect and that I should retry but I am connected to my Wi-Fi network at home. This issue, however, happens intermittently and it’s very annoying. I don’t know how to fix this because sometimes it occurs but then it starts working again and then it occurs again. I can’t figure out what’s wrong with it. Can you guys help me with it, please?

Related Problem: Facebook is way off on my phone. The pictures come in slowly, and if I choose to comment, I get a white page with a turning circle on it for over a minute. I also get gray boxes and no pictures after the first few on the feed. Everything moves VERY slowly.

As for the losing connection, it happens all the time. I never can finish my turn on Trivia Crack because I lose connection. It says, “There is a problem with your internet connection.” Then the screen freezes. It happens on FB too. I also have difficulty watching videos. They won’t work many of the times. I have spoken several times with both Cox Cable and AT&T, and nobody seems to know what connection I’m talking about. We have WiFi, and that connection looks strong.

When I saw your email address, I was so happy! I am soooo frustrated. I cleared google out, and updated my phone. There are no open windows that I know about. I clear them constantly. My phone is a Galaxy s5, and I’ve had it for a year. If you need anymore info, just let me know. Thank you way in advance. — Judi

Troubleshooting: Both of these problems are caused by an intermittent internet connectivity. As what the first issue said, the problem occurs but then it gets fixed. Primarily, it’s necessary to check whether your network equipment, i.e. your router or modem, are working fine because if they’re not, then you should call your internet service provider and get them fixed or replaced to have a more stable internet connection.

Now, if you’re sure it’s not your equipment or network that has issues, then it must be a feature that’s on your phone and I can’t think of anything that results to this problem but the Smart Network Switch feature. It might be a great feature but there have been a lot of reports that it actually interferes with the phone’s capability to connect to the internet normally. It seemed like the phone has become very sensitive that a slight change in the signal strength will immediately result to auto network switch and during the transition, connectivity is lost. So, disable this feature to see if it makes a difference:

  1. Tap Apps
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Untick the checkbox next to Smart network switch.

This is more of a connection problem than just Facebook. So, after you’ve disabled the smart network switch and the problem persists, backup your data and perform full hard reset.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Without power, your Samsung Galaxy S5 will become an expensive paperweight on your table. We received a lot of emails from S5 owners seeking assistance because their device won’t turn on or won’t respond when they press the Power key. The thing about this issue is that there is no easy way to determine what caused it, so there’s no ultimate solution. That is the reason why we decided to put up this post to help you troubleshoot if your Galaxy S5 refuses to turn on.

Galaxy-S5-Stuck-Logo-Problem

Based on reports ad emails we received, if it’s not a battery problem, it is more likely to be a hardware issue. This troubleshooting guide will begin with determining if the battery still functions the way it should and then it will progress to more complicated procedures. But the real focus here is how to bring the phone back to life.

Read on to find out the ways to fix issues related to this, after you tried all procedures and the you still have issues, feel free to contact us at [email protected] and we will help you fix them. However, we need you to provide us all necessary details so that can give you more accurate solutions and troubleshooting guides. You may also post your concerns on our Facebook and Google+ pages. For any other issues, please visit our Galaxy S5 Troubleshooting page as we listed all problems we addressed since its release last year.

Step 1: Attempt to charge your Galaxy S5

At this stage, let’s assume that the battery is drained and there’s no power left to power up the phone. So, plug it in and leave the phone to charge for, at least, 10 minutes. While waiting for the time to elapse, make sure the phone displays the usual charging icon or check the LED indicator to see if it’s lit. If the phone isn’t showing signs that it’s charging, just leave it plugged for a few minutes. There are times when the battery is totally depleted and it will take several minutes to light up components inside.

Assuming the phone is showing signs that it’s charging, try to hit the Power key to see if it would turn on. If it didn’t, proceed to the next step; do the same thing if the phone didn’t show charging signs.

Step 2: Pull the battery out of your Galaxy S5

There are times when the hardware glitches and you need to refresh it. Removing the battery for a few seconds will drain electricity stored in the capacitors.

While many think this procedure is absurd, it has actually been proven so many times to work. So, I suggest you follow the steps below to further troubleshoot your problem. After all, what is there to lose, right?

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

If the first two procedures failed to bring the phone back to life, it’s time dig deeper into the problem. At least, we now know that basic troubleshooting procedures won’t work.

Step 3: Try to boot your Galaxy S5 in Safe Mode

As I said earlier, the main purpose of this troubleshooting guide is to find out if the phone is still capable of turning on. Booting the phone in safe mode will temporarily disable all third-party apps and this procedure will rule out the possibility that it may be just an app that’s preventing the phone from powering on.

Here’s how you boot Galaxy S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot your Galaxy S5 in Recovery Mode

The Android System Recovery or popularly known as Recovery Mode is the barebone of the Android system. If your phone is still capable of powering itself up, it should be able to boot in this mode considering the Android GUI will not be loaded during boot up. In case you can reach this stage, there is a great chance you can bring the phone back to life.

Here’s how you boot your Galaxy S5 in Recovery Mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the phone can boot successfully, proceed with wiping the cache partition or even master reset.

Final Step: Have your Galaxy S5 checked by a technician

Actually, there’s one step I didn’t included here and that’s to try a different battery because there’s no guarantee that it’s a battery issue. You may end up wasting money buying a new one (especially if there’s no one you can borrow from) and still won’t work.

If you’re under contract, you may want to call your provider to see if they can offer you some help. More often, your provider’s technicians will not charge you for consultation so if it was the battery that has a problem, it could easily be determined as they could try to put on a different one without you paying for it.

I hope this troubleshooting guide can somehow help you. Thanks for reading!

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

 

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

Samsung Galaxy S5 won’t charge, shows battery with yellow triangle with exclamation mark

In this post, we will try to troubleshoot a Samsung Galaxy S5 that won’t charge when plugged in but shows a battery with a yellow triangle with exclamation mark inside it. I will also include the possible causes of the problem and what the symbol means.

Galaxy-S5-Not-Charging

One of our readers emailed us regarding this issue. According to him, he dropped his phone on a wet pavement and when he tried charging it, the symbol showed but the device didn’t charge. Water damage? Maybe. But in order to come up with a solid conclusion as to what the problem really is, we need to troubleshoot it. Before we go any further, however, here’s the actual message from our reader who sought assistance…

Hi droid guy. I have a Samsung Galaxy S5 and I have been using this phone for more than a year now without any problem. Just recently, I dropped the phone on a wet pavement and when I picked it up, it was already off. I remember the battery was already low when I dropped it so I thought it got drained already. When I arrived home I immediately plug it on the wall outlet and instead of charging, it showed the battery with a triangle and exclamation point on it. I thought it was a symbol of drained battery so I left it charging while I went out to buy food. When I got home and checked it, the same symbol was visible on the screen so something wasn’t right. I don’t know what it means and I surely don’t know what to do about it. Can you help me? Thanks.” — Justin T.

If you have other problems with your phone, visit our Samsung Galaxy S5 Troubleshooting page as it contains hundreds of solutions to problems we’ve addressed before. Find an issue that is related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us but make sure you provide us with necessary information about your problem so we can give accurate solutions. Don’t worry, it’s free.

Possible Causes

This list will show you that the problem can be minor and complicated but it boils down to the battery.

  • Displaced battery
  • Bent connectors
  • Busted battery
  • Liquid damage
  • Battery removed

Related problem: Phone won’t charge and a yellow triangle with exclamation shows up when charging.

Troubleshooting / Potential Solutions

First of all, the symbol that shows the battery with yellow triangle with exclamation mark inside means that the phone…

  • can’t detect the battery
  • can’t recognize the battery
  • detects a busted battery
  • has a short circuit.

Now, here are the things you can do to troubleshoot the problem…

ALSO READ: How To Fix Samsung Galaxy S5 Charging Problems [Troubleshooting Guides]

Step 1: Check if the battery is properly mounted

Simply remove the back panel and pull the battery out. Wait for a few seconds and replace the battery, this time, make sure that it is properly mounted and that its connectors touch the receptacles at the back of the phone.

Secure the battery with the back cover and then plug it again to see if it charges.

Step 2: Clean the connectors, look for possible bent pins

If the phone didn’t charge, then open the back portion of the phone and remove the battery. This time, get a dry cloth and clean the connectors on the battery.

After you’re done cleaning the connectors, closely inspect the connectors at the back of the phone for corrosion and bent pins. If there’s even a single misaligned pin, that might be the reason why the phone can’t detect the battery. Gently realign it and everything will be okay after that.

RELATED POST: How To Fix Samsung Galaxy S5 Not Charging & Slow Charging Issues

Step 3: Use a different battery

If you made sure you properly mounted the battery and that there were no bent pins and corrosion, then it’s time you tried a different battery. At this point though, it’s impractical to buy a new battery since we don’t know if it’s really the issue.

So, if you have a friend or know someone who has the same phone as yours, try to borrow his/her battery and try it on your phone to see if it charges.

Step 4: Check LDI for possible liquid damage

The LDI or Liquid Damage Indicator can be found on the battery. If it turns pink, red or purple, it means the phone or the battery was exposed to moisture or liquid and if so, the battery may have been short-circuited and got busted.

In the case of our reader who dropped his phone on a wet pavement, it could be a liquid damage after all if the previous steps didn’t work.

The thing is, you can’t determine exactly the extent of the liquid damage. Yes, the Galaxy S5 is water-resistant but it’s not waterproof; meaning, liquid can find its way into the phone somehow.

READ ALSO: How to fix Samsung Galaxy S5 that won’t charge properly, Power Sharing notice popping up

Step 5: Have a technician take a look at it

As far as troubleshooting is concerned, you’ve done your part to no avail. So, it’s time you let someone with proper skill set to check your phone and evaluate the extent of the damage.

We really can’t tell what will happen next but if it were liquid damage, then there’s a possibility that the Power or charging IC was compromised. If so, the motherboard needs to be replaced and it’s almost the same as buying a new phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S5 black screen of death [Troubleshooting Guide]

The black screen of death (#BSOD) is not new to the #Samsung Galaxy S5 (#GalaxyS5) because some of the early adopter complained about their devices that suddenly died a few weeks after they bought it. The fact is we encountered a lot of related issues way back in 2014 when the device was released.

galaxy-s5-black-screen-of-death

The BSOD is one of the most dreaded issues with the S5 as many had to go through the hassle of going to a shop, wait there for a few hours only to be told that their devices have to be replaced. Well, that’s for the lucky ones. Those who weren’t so lucky ended up having a bricked handset and weren’t eligible for replacement.

In this post, I will tackle this problem once again as we started to receive reports that some owners are once again being haunted by issue and it seems like this time, it’s firmware-related as there are those who said the problem occurred after an update.

Before going into our troubleshooting, for those who have other issues with their Galaxy S5, make sure you visit our troubleshooting page as we’ve already addressed hundreds of problems with this phone since 2014. Odds are that we already answered your problem before and all you gotta is find something similar and use the solutions we provided. If you need further assistance, you can always contact us through our Android problems questionnaire.

Troubleshooting Galaxy S5 black screen of death

The “black screen of death” is actually just another description of an unresponsive display. There have been a lot of users who experienced having their devices turned off on their own and then refused to come back on leaving the screen black or blank.

There are variations to this problem: black screen with blue lights blinking, black screen but the phone plays notifications, black screen with buzzing sound, etc. The point is this problem quite vague and while it clearly speaks of the phone’s current condition, a little more details would surely help us troubleshooters in finding out what really is the issue with it.

But enough talk. Let’s go to our troubleshooting so that you’ll know what to do in case your Galaxy S5 suffers the black screen of death.

Step 1: Verify it’s not just a system crash or frozen phone

System crash happens all the time that this often leaves the phone frozen and unresponsive. This must be the first thing you need to do as it may save you from a lot of trouble if it’s really the case with your device.

Remove the battery and leave it out for 30 seconds and while it’s out, press and hold the Power key for 30 seconds as well to perform a soft reset. This procedure, albeit simple, will refresh your phone’s memory. After 30 seconds, place the battery back in and the the back cover and attempt to turn it on.

If the phone turns on, then problem solved, otherwise, you need to do the next step.

Step 2: Make sure there’s enough battery to power your device up

Aside from the system crash, the other common cause of the black screen is drained battery. So, the next thing you should do is plug the charger in and see if the phone charges. It should display the usual charging icon and light up the LED at the top of the display. If none of these charging signs show, then you must troubleshoot the device with a “not charging” issue and we already have posts for it:

Aside from the obvious reason, plugging the charger in will tell you immediately if there’s a problem with your phone’s hardware so if it refused to charge, here’s what I suggest you do:

  • Connect your device to a computer to see if it responds to that.
  • Use a different charger and/or USB cable to verify further if it’s an issue with the charger or the phone.
  • Try a new or different battery that you know isn’t busted.
  • Verify your device isn’t water-damaged.

Step 3: Boot your device in safe mode

Assuming your Galaxy S5 is charging but still has a black screen that won’t respond, try to boot your device in safe mode to rule out the possibility that some apps are causing this problem. Doing this procedure will put your device in diagnostic state where only pre-installed apps and services are running.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Boot your device in recovery mode

If your Galaxy S5 cannot boot in safe mode, then try to boot it in recovery mode. In this state, all of the phone’s hardware are powered up only that the Android’s user interface isn’t loaded; it is running on its barebones.

For firmware related issues, the device may still be able to boot in recovery mode but if the issue is with the hardware, then even a flicker on the screen is impossible depending on how bad the issue is.

In case the device responds when you try to boot it in recovery mode, try to wipe the cache partition. Here’s how you boot your phone in recovery mode and how to delete the system cache:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If you’ve successfully wiped the cache partition and the phone is still not booting up normally, then follow the same steps but this time, choose ‘wipe data/factory reset’ to bring the phone back to its default settings.

Step 5: Send the phone in for repair

This is your last resort in case your device still cannot boot up or still got the black screen of death. Apparently, at this point, there’s nothing much you can do for your device. Anything beyond this is just a waste of your time you let the tech handle the problem for you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix “Unfortunately, Touchwiz Home has stopped” error on Galaxy S5

There are two variations to this problem. The first is characterized by the error “Unfortunately, Touchwiz has stopped” and the other by “Unfortunately, Touchwiz Home has stopped.”

This post will explain the differences between those two error messages. Yes, they seem similar but they’re not.

Galaxy-S5-Touchwiz-Stopped

So you could understand better, try to read the problems reported by our readers below. You surely will have a clearer idea how these problems occur, what cause them and finally, how to fix them.

After reading this post and your problem wasn’t resolved, then contact us at our Android Issues Questionnaire and we will look into your concern. However, we are asking you to provide as much details as possible. The more information you provide, the more accurate our troubleshooting guides and solutions are.

MUST VISIT: Samsung Galaxy S5 Troubleshooting 

Now, here are the problems addressed in this post:

  1. Touchwiz crashes while moving icons to folders
  2. Galaxy S5 freezes then Touchwiz error pops up
  3. Widgets lost, Touchwiz Home error pops up
  4. “Use Touchwiz Home as Home” prompt keeps popping up
  5. “Complete action using Touchwiz” prompt won’t go away
  6. Touchwiz Home crashes when uninstalling apps

 =====================

Touchwiz crashes while moving icons to folders

Problem: So I updated my Galaxy S5 to lollipop a few days back and so far, so good! One comment I can make about the update is that it messed my app categories. Prior to the update, I organized my apps according to their functions and placed them in folders. After the update, all apps were scattered and I have to re-organize them. So, I created folders like I did prior to the update but when I tried to move an app, an error pops up saying “Unfortunately, Touchwiz has stopped.” As a result, I haven’t organized my apps the way I want because of this. I don’t know why this is happening and I don’t have a single clue how to fix this. Can you help me, please? — Phil

Troubleshooting: Hi Phil! Apparently, the recent update messed up the Touchwiz service. Touchwiz is actually Samsung’s proprietary touch interface used in many of its high-end devices. It is embedded in the firmware itself and serves as the default interface.

With lollipop comes the new version of Touchwiz. During the update process, all caches and data used by the previous version should have been deleted but it seems like you have to do it yourself this time.

There are three things you can do to address this problem. The first is app-specific while the other two are general troubleshooting procedures.

Clear Touchwiz’s Cache & Data

Since the error specifically mentions Touchwiz being the service that crashes, the following procedure may just fix the problem for you.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz.
  6. Tap Clear cache.
  7. Tap Clear data, then OK. [NOTE: All your Home screens will be deleted.]

Once you’ve successfully cleared Touchwiz’s cache and data, try to move app icons to a folder again and see if the error still pops up. If so, then proceed with wiping the cache partition.

How Wipe Galaxy S5’s Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the second procedure didn’t fix the problem, you have no other option but to perform master reset but don’t forget to backup all your data because they will be deleted.

How to Master Reset Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 freezes then Touchwiz error pops up

Problem: Hi guys. After the update, my Samsung Galaxy S5 became really, really slow that it was impossible for me to use apps or even send a text. I rebooted countless times then the performance improved but there are still random lags and freezes. I really don’t have a clue what was happening at first but then an error message popped up after it froze; “Unfortunately, Touchwiz has stopped.”

Is there a fix to this problem? I need your opinion regarding this issue. Thank you! — Tamara

Troubleshooting: Hi Tamara! It’s good to know you were able to address the performance issues with your phone. But you know what, I think the Touchwiz error is somehow caused by some apps you installed in your phone.

The lagging and freezing that occurred immediately after the update was caused by apps; they need to be optimized to work well with the new firmware, Lollipop. Reboot will trigger the optimization process and that’s the reason why the device regained its performance after you rebooted it many times.

Let’s try to see if third-party apps have something to do with this problem. Try booting your phone in safe mode but following the procedure below:

How to Boot Galaxy S5 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone booted in safe mode, observe closely if the error still pops up. If so, then proceed with master reset, otherwise, just clear the cache and data of the Touchwiz service and update apps that need to be updated.

Widgets lost, Touchwiz Home error pops up

Problem: Hi, I’ve looked through your posts trying to find this problem, but haven’t seen it. It’s a minor issue, but pretty annoying. After updating to lollipop, I lost some of the widgets on my home screens. When I go to restore them, I get to the step where I can touch and hold the specific widget to put on the screen. Then it stops and a message comes up saying “Unfortunately, the TouchWiz home has stopped.” I tried restarting the phone and clearing the cache under the application manager but that hasn’t helped. Any advice? Thank you! — Liz

Troubleshooting: Hi Liz! This problem is often caused by corrupt data and caches and since the error message pops up whenever you add widgets to the Home screen, it is an issue with Touchwiz Home service. It can easily be fixed by following this procedure:

Clear Cache & Data of Touchwiz Home

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap Touchwiz Home.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

“Use Touchwiz Home as Home” prompt keeps popping up

Problem: Hi, my new Samsung S5 has just had an update and ever since when I press the home key I get asked “Use Touchwiz Home as Home – Just once or Always. When I press Always it gives me a popup box which says Clear Defaults – go to App Settings – Default Settings/Applications – Clear – but when I go to Default Applications (which is set at Android System) and select Touchwiz Home button a message appears which says Press the home key to apply new default home screen but when I press the home key the original popup appears asking “Use Touchwiz Home as Home – just once or always”!

I am so frustrated! No matter how I try to select Touchwiz as Home Button it doesn’t work. It was fine up until today until the update happened. I’ve tried switching off and on, everything suggested online, nothing!

Please help. Thanks. — Rhonda

Troubleshooting: Hi Rhonda! This is what we’re going to do for this problem. Please try to follow the steps I outlined for you below:

  1. Boot your Galaxy S5 to safe mode
  2. Clear the cache and data of the Touchwiz Home service. Remember that this will reset your Home screens and will delete all widgets you may have set.
  3. Now go to App Settings > Default Applications > select Touchwiz Home > and apply.
  4. If you have other launchers installed, uninstall them as they often cause conflicts with Samsung’s Touchwiz interface.
  5. If all else fails, backup your data and perform master reset.

“Complete action using Touchwiz” prompt won’t go away

Problem: Hi droid guy! I hope you can help me with my problem because I’m actually freaking out right now. Every time I press the Home button on my device, there’s this error message that keeps coming out; “Complete action using Touchwiz.” Then, there are two options, Touchwiz Easy and Touchwiz Home. Whatever I choose, the error will still pop up every single time I hit the Home key. Why is this so? Do you guys know how to fix this? Oh, by the way, my phone is a Samsung Galaxy S5 and I think this problem started after I updated it to lollipop. — Roycie

Related Problem: Hello! I had a problem with my Samsung Galaxy s5 and no matter where I searched the internet, I couldn’t find a solution.

My phone has a problem where whenever I hit the home key, a message pops up asking whether I want to ‘always’ go to the Touchwiz home screen or ‘just once’, or if I’d rather use the Touchwiz Easy Home Screen. After clicking ‘always’, a message comes up that tells me to clear my default applications in the settings menu. I’ve done this tons of times, selected the Touchwiz home screen to be my default home screen, and still whenever I click my home button it still makes me go through the same process. All I want to do is go to the home screen when I click the button! Why is this not fixing the problem when I follow the instructions to clear and set my defaults?

I’ve even tried turning my phone on and off again and repeating the process as well as ‘wiping the cache partition’ with the reboot. Still nothing. I would be so grateful if you could please help me. Thank you! — Allie

Troubleshooting: Hey Roycie! Actually, this problem has become one of the most common issues with Galaxy devices that received an update to lollipop. It turned out to be just a glitch with the Touchwiz service. To address this problem, you just have to clear the cache and data of the service that handles the launchers.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Find and tap SetDefaultLauncher.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Touchwiz Home crashes when uninstalling apps

Problem: Hello Harold. Thank you for this great service you guys are doing. It’s good to get some instructions from experts. I have a very, very annoying problem with my Galaxy S5 that I would like you guys to look at. I get an error that says “Unfortunately, Touchwiz Home has stopped” every time I install an app. I can download/install apps from Play Store, can check my email, can play games, and can make phone calls and the error won’t come out. It just happens when I uninstall an app. It’s not really a serious problem but it’s very annoying especially that I have about 5 apps I don’t want to use anymore as they eat so much of my phone memory. Help! — Sally

Troubleshooting: Just like most of the issues I addressed in this post, yours is also just a minor glitch and you can fix that by following this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to Personalization section.
  4. Touch Easy Mode.
  5. Now choose Standard Mode.

That’s it!

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send us your questions on our Android Issues Questionnaire. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Samsung Galaxy S5 that is Running Very Slow or Sluggish

“I’m having a problem with my Samsung Galaxy S5, which started after receiving the Lollipop update. Since then, I noticed my phone is running very slow and sometimes it tends to freeze or becomes unresponsive when I tried to run or use certain applications on it. What should I do to get it fixed?”

Performance issues including sluggish display or slow to respond, freezing, and unresponsive screen are among the common problems encountered by many users of the Galaxy S5 device following the Lollipop update. In fact, we’ve got several emails from S5 owners from different carriers, complaining about the same issue on their device.

Galaxy-S5-very-slow

While we could say in this case that the update has caused such problem to occur on the device, there are also some other factors that may have triggered it and we have to consider them as well. Among the most common culprits include unstable applications, low internal memory, and multiple apps or widgets simultaneously running.

MUST VISIT: Samsung Galaxy S5 Troubleshooting

To address this concern, I have provided a list of recommended workarounds, troubleshooting methods, and potential solutions to the most common complaints or scenarios tied to slow performance problem with the Galaxy S5 device, including those that manifest after the Lollipop update. Read on and see which of these workarounds are applicable to an existing issue with your phone.

Lastly, if you have issues with your phone, feel free to contact us at [email protected] and we will do our best to look into your concern. Just provide us with necessary information so we will know where to begin our research or troubleshooting.

  1. Galaxy S5 seems Slower after Lollipop Update
  2. Galaxy S5 Display is Sluggish or Very Slow to Respond
  3. Galaxy S5 is Lagging after Downloading and Installing an Application
  4. Galaxy S5 is Slow, Freezing and Crashing while using Facebook or other Apps
  5. Galaxy S5 is Very Slow when Browsing the Internet

=====================

Galaxy S5 seems Slower after Lollipop Update

Problem: I have installed the Lollipop update on my Galaxy S5 late last month. It was an official update from Samsung Kies. At first it seemed to perform better and faster but after a couple of weeks I noticed my phone is getting sluggish. Do you think the internal memory being almost full could be the reason for this or does that not really affect it? Just so you know I have almost 3GB free at the moment and still have a large space on the memory card. I tried to transfer some files from my phone to the external memory (SD card) however the phone doesn’t allow me to transfer many of the files, especially those I assume system files. I have rebooted my phone for several times already, done a clean master check and clean but to no avail. Do you have any idea why the phone may have become slower and what can I do to make it perform better? Please I need your help.Amie

Troubleshooting: Hi, Amie! Slow performance is among the many issues that have plagued several users of the Galaxy S5 following the update to Lollipop. I’m wondering if you have already tried wiping cache on the device. If you haven’t yet done it, I strongly suggest you do it now. Some users who had encountered the same problem as yours after upgrading to Lollipop said wiping the cache partition on their phone has worked wonders for them. If it won’t do any good for you, then try to manage memory storage to ensure it’s not causing you this trouble. Once you are near capacity, your phone may start to become slow or freeze more often. I therefore recommend checking your phone’s memory storage in device settings in this case. If you see you’re already near memory storage capacity, delete large files or apps you no longer use including videos, pictures, and games. If you think deleting files is undesirable, then you might consider alternatives like moving files to cloud-based storage services on the Internet, transfer files to a computer, or procure larger SD card to allocate more files and save phone space. If all else failed, then that’s when you should consider performing a master reset. If you need help in doing any of these methods, please check out the troubleshooting assistance I’ve created below this page.

Galaxy S5 Display is Sluggish or Very Slow to Respond

Problem: Hi guys. I’ve got a Galaxy S5 for several months already and I haven’t had encountered any major issues until late of last month. It’s been almost weeks now since I noticed my Galaxy S5 display is becoming sluggish or very slow to respond. Every time I would try to open or run an application, it would take more than a few seconds for my phone to respond, or even worst, would not respond at all. As far as I remember, I haven’t changed any settings on my phone and I have no idea what went wrong. It’s too frustrating because it’s hindering me from using many of my favorite apps especially when I badly needed to. I used to love this phone but over the past few days, my experience has become terrible. I hope you could offer me with any tips or potential fixes. Thanks in advance. — Andrei

Troubleshooting: Hi Andrei. Based on what you’ve said, I couldn’t really point out what exactly is causing you this problem. Nevertheless, I have managed to gather some helpful workarounds recommended by other S5 owners who have quite similar performance issue as yours. So, you might as well consider trying these methods on your end.

Try to close apps (force stop) running in the background. Remember that too many applications running in the background can cause the device to respond slowly. To ensure this is not triggering your problem, please check your phone applications menu and see what’s running and what you probably don’t need. If you need help on how to close running apps on the Galaxy S5, you may refer to the troubleshooting procedures I’ve created below this page. I also recommend performing a soft reset or reboot your phone after you force closed all apps running in the background. It often helps resolve several issues including slow, freezing, and unresponsive device.

Galaxy S5 is Lagging after Downloading and Installing an Application

Problem: Hi, droid guy. Just wondering if you can help me out with my S5 problem. I recently installed K9Mail as alternative to the built-in email client on my Galaxy S5 and now my phone is constantly lagging. It’s weird because I’ve had previously downloaded and installed a number of apps from the Play Store for several times already and never had any problem. It’s only this time when my phone is acting different. I’ve tried clearing out the cache but unfortunately it is still lagging terribly. Any suggestions please? — Lorraine

Troubleshooting: Hi there, Lorraine. Sometimes apps could impact device performance. Did the issue start after installing a new application? If so, then try to remove or uninstall the most recent app you’ve added as it could be causing the problem. I also suggest deleting those applications you are not using. The more apps sitting in the apps drawer, the more they plot ways to make your phone slow by using resources including CPU cycles for background services. They will also take up memory blocks and fragments your phone storage. All these could directly affect performance of your device.

Galaxy S5 is Slow, Freezing and Crashing while using Facebook or other Apps

Problem: Hello droid guy! Please, I need help with my Galaxy S5. The problem is on my phone that is becoming very laggy and occasionally freezes up while using certain apps on it. The phone interface, as well as messaging app also feels very laggy at times where I would have to wait for it to respond. I also noticed when I’ll be on Facebook or another app, my phone freezes and then the display goes black for about a minute. I’m sure it’s not the battery because it still happens even when the phone is completely charged. How do I fix this? Any ideas and help would be much appreciated. Thanks!Ashley

Troubleshooting: Hi Ashley. Based on the details you’ve provided, I suspect it’s a software issue. Have you tried updating your device software to the latest version available yet? If not, then you may consider updating it first. Generally, software updates are rolled out to fix any existing issues on the device. In case you’re already running the latest Android version on your S5 and still have these problems, try to boot into Safe Mode to determine if a third-party app is causing conflict or not. If the problem does not occur while in Safe mode, then it denotes a third-party app is most likely the culprit. Try to disable or uninstall apps you’ve recently installed prior to this problem. Otherwise, you may consider contacting the app’s developer to ask for bug fixes for your device. Also, if you haven’t restarted your device in more than a day or so, please do so now. Sometimes, the app may crash because of a memory glitch in your device and restarting it may well solve the problem. As for the Facebook app, try to clear Facebook cache to free up some space and improve performance. I’ve created a simple guide on how to clear apps data and clear apps cache on Galaxy S5 below this page for your reference, in case you need it.

Galaxy S5 is Very Slow when Browsing the Internet

Problem: My Samsung Galaxy S5 works just fine but recently had noticed it’s performing very slow, especially when browsing the Internet. Also, my default Internet and Chrome browsers have started to have some random tabs crash when I am surfing the web. On rare occasion I’ll get a message saying, “This app has stopped working” or something like that. The same message will also prompt on some of the Internet-based apps like Maps and YouTube so far. If you have any suggestions, that would be wonderful. Thanks!Vince

Troubleshooting: Hi Vince. Did the problem start after downloading and installing any third-party app on your device? If so, try booting into Safe Mode to prevent third-party apps from starting up. If the problem stops, then something you installed might have caused the instability. I also suggest clearing the Internet and Chrome browser cache and cookies. Be sure to clear the application cache and not the application data. Clearing the app cache doesn’t remove your personal settings or information but clearing the application data does. Lagging issues on browser apps are usually due to large amount of app cache or data stored on your phone. Also check your phone’s memory storage and make sure it’s not nearly full. An app could become unstable if there is no enough memory on your device for it to function well. If you’re already near the storage capacity, try uninstalling any unused of very infrequently used apps or delete some media files to free up space on the internal memory.

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Troubleshooting Procedures

The following are troubleshooting procedures I used in this post.

How to close apps running in the background

  1. Press the Recent Apps key from any screen.
  2. Scroll to and tap the desired app to open.
  3. To close an app, swipe right or left over the app or simply tap the X icon.
  4. To close all running applications at once, tap Close All.
  5. Tap the Active Applications Icon to view active applications.

How to soft reset Galaxy S5

Method 1: Hold the Power/Lock key down until the phone powers off or until you see the power off options on the screen. Tap Power Off to turn the phone off, wait for about 20 seconds, and then hold the Power/Lock key again until the phone turns back on.

Method 2: If your phone is unresponsive to touches and you cannot power it off using the first method, then you can just remove the battery, wait for about 10 seconds then re-insert the battery, and finally, power it back on.

How to boot Galaxy S5 in Safe Mode

  1. Power off the phone.
  2. Press and hold the Power
  3. When the Samsung splash screen appears, release the Power button and immediately press and hold the Volume down
  4. Keep pressing the Volume down button until the phone reboots completely.

Hint: You should see a Safe Mode label in the lower-left corner of the screen once you’ve successfully rebooted in safe mode.

  • Once in safe mode, all third-party apps are temporarily disabled so it would be easier for you to isolate the problem. Test your phone in this mode and see if the problem is gone.

Uninstall Third-Party Apps on Galaxy S5

  1. Tap Apps from the Home screen.
  2. Tap Settings
  3. Go to Applications.
  4. Tap Application Manager.
  5. Swipe to the Downloaded screen.
  6. Select the app you want to remove or uninstall.
  7. Tap Uninstall.
  8. Tap OK to confirm.

Important Note: Some pre-installed apps cannot be uninstalled from the phone. In this case, you can just disable them if really needed. To re-enable pre-loaded apps, go to Settings, tap Application manager, swipe to the Turned Off tab, tap the desired app and finally, tap Enable.

As for downloaded apps, you can always re-install them through the Google Play Store if you decide you needed them after all. Just be sure these are not bad apps though.

How wipe the Cache Partition on Galaxy S5

  1. Turn your phone OFF.
  2. Press and hold the Volume Up, Home, and Power buttons at the same time.
  3. When the phone vibrates, release the Power button but keep holding the Volume Up and Home.
  4. When the Android System Recovery screen prompts, release the remaining buttons.
  5. Scroll to and highlight Wipe Cache Partition using the Volume Down
  6. Select the option by pressing the Power
  7. Wait until the cache partition has been wiped completely. When it’s done, you’ll see Reboot System Now is highlighted.
  8. To reboot your device, press the Power

How to Factory Reset Galaxy S5

Performing a hard or master reset on your device will restore it to factory defaults, thus you will lose all your personal data stored on the internal memory including photos, contents, custom ringtones, contacts, and downloaded apps. Contents stored on the SD card and SIM card will not be affected though. Be sure to back up your data before you start performing a master reset so you can just restore them afterwards.

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Backup and reset under User and Backup.
  4. Clear the check boxes next to Automatic restore and Back up my data, as you desire.
  5. Tap Factory Data Reset.
  6. Tap Reset device.
  7. If prompted, enter your password or PIN and tap Continue. (Only applicable if you’ve enabled a screen lock).
  8. To confirm, tap Delete All.

How to Hard Reset Galaxy S5

This is an alternative method of resetting if you’re unable to perform a hard reset using the settings menu.

  1. Power off your phone.
  2. Press and hold the Volume Up, Home, and Power buttons simultaneously.
  3. When the phone vibrates, release the Power button but keep pressing the Home and Volume Up
  4. When the Android System Recovery displays, release the remaining buttons.
  5. Highlight Wipe data/factory reset by pressing the Volume Down
  6. Select the option by pressing the Power
  7. Scroll to Yes–delete all user data using the Volume Down
  8. To confirm the hard reset, press the Power
  9. Wait until the device has been reset completely or when the Reboot system now option is highlighted.
  10. To reboot your device, press the Power After that, your Galaxy S5 has been reset to its factory default settings.

How to delete browser cache and cookies

  1. Tap on Apps from the Home
  2. Tap Internet or Chrome to open the browser.
  3. Tap the Menu icon (three-vertical-dots figure) located on the upper-right corner of the browser screen.
  4. Tap to select Settings from the Menu options.
  5. Under Settings, scroll to Advanced options and tap on Privacy.
  6. Scroll to and tap on the option to Delete personal data under Privacy.
  7. Tap to check the boxes next to Cache and Cookies and site data.
  8. Make sure both boxes have check marks, and then tap on Done to begin clearing of cache and cookies on your phone.

Connect with us

We’ll be happy to hear and address your problems, questions and suggestions, so feel free to send them at [email protected]. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 apps move back to phone storage after being updated, Facebook app problems, other app related issues

In this post, I will tackle several app related problems with the Samsung Galaxy S5 (#Samsung #GalaxyS5) including the issue wherein apps are moved back to the phone’s internal storage after they are updated. It started happening after the #Android 5.0 Lollipop update so apparently, Samsung developers changed a lot of things in the firmware. While it’s not really a serious problem, it’s very annoying to move those apps back to the microSD card after the update.

Samsung-Galaxy-S5-Facebook-Problems

I also included some Facebook issues including the freezes that some users encountered, the error -504, proxy error 400, unable to update the timeline and news feed, etc. Facebook is a company and there is a department that makes sure its app is duly updated and compatible with the latest Android version. So, some of these problems could be in the phone, the system itself, the Play Store or triggered by other apps.

Read on to learn more about the problems I cited here and how to fix them. If, however, you are looking for a solution to a different problem, then visit our Galaxy S5 troubleshooting page where we list down every issue we address each week. We already addressed thousands of problems from our readers so odds are your problems have already been addressed before or there are similar issues. Try to use the existing solutions and if they don’t work for you, then fill up this form to contact us.

Here are the problems I covered here…


 

Apps are moved back to internal storage after being updated

Problem: Hi, I installed an SD card on my phone awhile ago and it works perfectly. I transferred all the apps to the card but my problem is that every time the apps are updated they move back to the phone’s storage. So I have to sit and transfer them all back again. I hope you can help me with this problem. Regards, Camilla.

Answer: This issue didn’t happen to S3 and S4 and it definitely started happening on the S5 after the Lollipop update. It’s a sign that Samsung and Google are steering away from external storage devices. In fact, almost all smartphones released this year don’t have expansion slots anymore.

I understand how annoying it is to move back every app that’s being updated to the microSD card but it’s not really a problem because apparently, they can be moved back without issues. Samsung designed the new firmware to work this way and there’s not much we can do about it. I know third-party developers and modders have a way around this issue but their workaround are for users who are willing to get their devices rooted or the firmware tampered.

Questions on caches and miscellaneous files

Questions: Apps I move to my SD card get moved back to device storage after an update – anything to do about this? Can I just delete Cached data – a kid at Best Buy said to just clear this for more memory.  What about Miscellaneous files? Takes us a huge amount of memory, what does it store, can it be cleared? Thanks, hope this is not repeated questions, I have searched through your list of S5 problems. 

Answer: As to your first concern, I already answered it in the first problem and there’s nothing we can do about it unless you’re willing to get your phone rooted.

Caches are files created by the system itself to make apps run smoother the next time you run them. You can delete these files at will without the risk of losing important data or files. After all, the system will create just new caches after a reboot or after an app is run. Yes, you can clear up some space but there’s not much as it’s the data that uses more storage space. You don’t want to mess with these files as you may delete some important contents. For example, if you cleared the data of the Contacts and Contact Storage services, you may end up deleting all contacts saved in your phone and once deleted, it is almost impossible to retrieve them.

The miscellaneous files can be deleted, too. But the thing is, we don’t know for sure what the contents of those files are. You may lose some important data if you decided to clear them up.

You know, the best thing to do to free up some space in your phone is to backup every important file and data and then do the master reset. The procedure will delete all settings, files, caches and data that are stored in the phone’s internal storage.

How to do master reset on Galaxy S5

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Facebook app freezes while being used

Problem: Facebook app continually freezes when browsing. I’ve uninstalled and reinstalled numerous times, tried older apk versions, cleared cache and data, reset phone, etc. Not sure if it’s been since the lollipop upgrade, could be that or the app is dud as I don’t have problems with anything else freezing. Thanks in advance and for the great service you provide.

Troubleshooting: If you recently updated your phone or noticed that it started after a recent update, then it must be the firmware. As you said, you already tried sideloading previous versions of Facebook to no avail so it must be an issue with the system.

If you have sufficient knowledge to reinstall or reflash the firmware, then I suggest you do that to see if it makes a difference. Otherwise, find someone or a tech who can reinstall the OS. If the problem persists, it’s wise to revert to the previous Android version or use a custom ROM.

Facebook, as a company, has developers and engineers that handle the app to make sure it’s compatible with the latest Android version. That is sufficient enough to assume it’s not an issue with the app.

Game apps crashes on Galaxy S5 after an update

Problem: Hello, I have Galaxy S5 and it is updated to 5.0 lollipop. I am not able to play any game on it especially Gameloft games. When I download games and while opening it says “Unfortunately app has stopped working.” I have tried everything reset, cleared data and wiped cache but it still have same problem. Please help me I’m in a great problem. Thank you.

Troubleshooting: Does it happen to other apps as well? If it occurs only when you open a game app, then it must have something to do with the data. I understand you already did almost everything you can think of to fix the problem to no avail but I ask you to try to do the master reset and try to download one game and don’t restore backed up data to see if that makes a difference. If the problem doesn’t occur, then it must be something to do with the synced data. Do the same for other apps.

However, if the problem happens to all Gameloft games only, then it’s time you reported this problem to the developer especially if other apps work normally.

Gallery doesn’t pop up when uploading pictures

Problem: I sell on etsy so I use their app a lot to list my products.  All of a sudden when I try to upload a picture,  my gallery no longer pops ups. Only camera and documents? I have tried a soft reset and it’s not working.  I really need my gallery to pop up. Please help.

Troubleshooting: The way I see it is that default apps have been changed in your phone that’s why the Gallery app no longer pops up when it’s time for you to choose pictures to upload to the web. In this case, all you have to do is reset app preferences to make all stock apps the default apps.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Application manager.
  4. Swipe to the All screen.
  5. Tap the Menu key.
  6. Choose Reset app preferences.

Facebook news feed won’t load with mobile data

Problem: I can get on Facebook with Wi-Fi but I cannot use Facebook with the data service .  I get on all my other apps (gmail etc.) with my data service only Facebook won’t work. Messenger works with data but not the news feed. I would like your help with this. Thank you.

Troubleshooting: Apparently it’s the problem with the Facebook app as all others work. I happen to encounter this kind of problem before and there’s no need of fancy troubleshooting procedures to fix this. Just clearing the cache and the data will fix the issues. So please follow these steps:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose Facebook.
  6. Tap Clear cache.
  7. Tap Clear data and then OK.

Facebook shows “HTTP proxy status 400”

Problem: I downloaded the updated version of my Facebook app this morning and since then everytime I try to login it says, “Login failed. Check connection or try again. HTTP proxy status 400” Please help me. And all my other apps and data is working.

Troubleshooting: This error is the same as the 400 bad request on Windows computers. If you recently edited your APN, then it try to clear the entries in the proxy and port fields. Or, you can simply tap the Reset to Defaults button and restart your phone. It works every time, try it.

Galaxy S5 can’t install an app from the Play Store

Problem: Trying to download app from Vance & Hines for my motorcycle. It’s called FP3 fuelpak. it comes up in playstore but when installing it just runs and runs with out completing. Tried soft reboot of phone and same results. Tried several times allowing at least 10 min time and same results……just keeps trying to install but will not accept. Thanks, Rene.

Troubleshooting: Hello Rene. Make sure no apps are being updated at the time of the download. You may also try clearing the cache and data of the Download Manager service and download the app again. Lastly, if the problem persists, clear the cache and data of the Play Store, remove your Google account and set it up again. It usually works.

Related Problem: Can’t download anything from the Google Play Store. There’s a line moving when I click on install, but no download arrow showing on my phone screen. Please advise. This has been going on for over a week. — Belinda

Play Store shows error -504 while updating Facebook

Problem: Every day, “My Apps” reminds me that an update is available for Facebook. The download is always successful, but the installation always fails. It tells me that the error code is 504, but it doesn’t tell me what that means, or what the next step is. I called Google Playstore, and they haven’t a clue what error code 504 means. Can you please help me.

Troubleshooting: While it’s not a common problem, many actually reported it and it’s not just exclusive to Galaxy S5 units. That said, there are several procedures that can fix this problem based on reports from people who experienced it.

The first is to turn the internet connect off and back on. So, if you’re connected to a Wi-Fi network, just turn off Wi-Fi for a minute and turn it back on. Do the same if you’re using mobile data. After that, open the Play Store, go to My Apps and update Facebook.

Secondly, if the first procedure failed, clear the cache and data of FB app and then uninstall it. Reboot your phone and try to download the latest Facebook version from the Play Store. This time you are not updating the app but installing a fresh copy.

Should the first and second procedures failed, the next thing you should try is to remove your Google account, reboot your phone, setup the account again and try to update the app.

Lastly, clear the cache and data of the Google Play Store and Google Services Framework.

TouchWiz keeps popping up after changing some settings

Problem: All of a sudden Touchwiz keeps popping up! I can’t get it to go away! I may have inadvertently change a setting or deleted something that is affecting this? I’ve had the phone for 2 years and never seem this before…UGH! Can you help? I want my old home screen back…permanently. Thanks. Also not sure of Android version, sorry.”

Troubleshooting: If only the TouchWiz error pops up, then it must be just a problem exclusive to the TouchWiz service. In this case, clearing the cache and data will work.

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose TouchWiz.
  6. Tap Clear cache.
  7. Tap Clear data and then OK.

Or, you can just backup all your data and do the master reset.

Facebook app crashes when using Yahoo Mail to login

Problem: So like many others I’ve had a problem with Facebook, but I think I’ve figured out why, just not how to fix it. The Facebook I use is through my yahoo mail. When I use this to log in it just crashes. If I use an old Facebook with a Gmail email account it works. So the issue is it’ll let me use the app with my Gmail Facebook but not my yahoo. The question is, why, and how to fix?! Regards, Craig.

Answer: Hi Craig. I’m not quite sure if this is connected to Yahoo’s efforts to reform the company and its services. I know a couple of friends who still use Yahoo Mail to login to Facebook without having any issues. I understand why you just can’t abandon your Yahoo account but if it gives you such a problem and if it’s really important for you to use Facebook, then I suggest you use your Gmail account.

We really can’t provider proper resolution to this problem since we don’t know if it’s a Facebook problem or Yahoo’s.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.