Archives for

galaxy s4 wont turn on

How To Fix Boot Up/ Battery/ Power Problems on Samsung Galaxy S4 [Part 1]

 

8Q0HJ9FD2ERI0011

One of the common issues plaguing Samsung Galaxy S4 owners is the inability of the device to turn itself on from time to time. This issue can be due to a few factors and can manifest itself in a few different ways. Below are some of them.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: Samsung Galaxy S4 won’t power on

Hi. My Galaxy S4 was working completely fine last night. I plugged it in the charger and woke up this morning and it will not turn on. I’ve tried multiple things to troubleshoot this issue, and have had no luck. I have tried taking the battery out and plugging it in, to my computer, and multiple wall outlets, using multiple chargers and cables. There are no vibrations or LED lights that come on. I have also tried the steps mentioned in: https://thedroidguy.com/2014/11/fix-samsung-galaxy-s4-wont-turn-troubleshooting-guide-99921 and still have no luck. The phone will not turn on nor give any signs that it is still working or charging. The phone has no water damaged, and was not dropped or damaged.

If you could please help me troubleshoot this issue, it would be much appreciated.

Thank you —  Nicholas

Hello I am currently having problems with my S4. I purchased this phone approximately one year and 6 months ago. However about 5 months ago it started giving trouble and was only cutting off and when it came back on the battery was dead. I purchased a new battery and it worked fine for about a month then it started cutting off and when it came back on it was stuck on the Samsung logo this happened for about a week and worked fine for almost 2 months However this problem stated happening again last night and I think my power button is no longer working after continuously trying to put it on. I left it charging for about 3 hours last night and when I got up about 2:30 am it was on it worked fine all day and about after 8 tonight the problem happened again. I have no recently installed apps and I just left it charging hoping that when I get up in the morning it works again. Could you please assist me in explaining what I should do. Regards. — Natalia 

Hey. I am a S4 user with my dead S4 now. It was working well until last night it just switch off and never want to boot up again. As i need to unplug and plug back the battery to have the boot up screen but it never successfully boot up. After showing the picture as i shown below it went blank and the screen went black. i tried holding volume down + power button + home button. it show up until “downloading do not turn off target” it will shut down itself. I have purchase a battery replacement and it still having the same problem. I’m getting curious is it my S4 Power IC or S4 Power Amplifier IC failed? Help me out guys! Thanks a lot! Kind Regards. — Marvin

Hi there! I am having a really big issue with my Galaxy S4. My phones model is SGH M919. Hope you can help me with it. Turns out that my phone is not booting up, it’s not charging, my computer doesn’t recognize the phone when plugged in through the USB cable. All my phone does is show the Samsung Galaxy S4 logo for about 2 seconds and then turns off. It only does that when the battery is taken out and put back again, making the phone turn on automatically without me touching the power button. The power button is not stuck; I had a technician look into it.

I’m also able to get the phone into download mode but only for 2 seconds as well.

This all started when I was travelling and I plugged my phone into a bus power outlet, my phone showed a message telling me that I was using the power transfer cable, which I was not using. I found it odd, moments before that I had spilled a little club soda on the top of the phone near the home button, so I unplugged the phone and turned it off. Right after I turned it off it prompted into download mode without being connected to a computer nor anything, I left it doing whatever the phone was doing for a while, then I got worried and turned off and took out the battery for a couple of hours. After this I turned my phone on and it was working just fine, until a week from that it started giving me trouble. On my phones last day alive I charged the battery up to 40%, then when my battery died, I plugged the phone in but it didn’t want to charge anymore and hasn’t turn on or charged ever since. This happened about 3 weeks ago.

Thanks in advance. If you need any more details or pictures I will gladly provide them.

One more important detail about the phone. When I plug it in to a charger it only loads the charging icon for a few seconds as well and it only does it after I take the battery out and put it back into the phone. — Paco

Solution: Hi Nicholas, Natalia, Marvin, and Paco. The link mentioned by Nicholas above is the complete list of possible solutions that a user can do on his/her end. If your phone fails to respond to the first three suggestions, that’s a clear indicator that it’s been hard bricked, which means that there’s nothing more than you can do because it’s a complete hardware failure.

This blog does not give advice for hardware-related problems because it demands a more advanced electronics skills from users. Kindly ask assistance from professionals to handle your problem instead of tackling them head on to prevent from further damaging the phone.

Problem #2: Samsung Galaxy S4 boot loop issues

I just saw on “Daily Drip” your article from 2 days ago about the S4 boot loop and wanted to give you my experience. (I also have a question to ask, FYI).

My Galaxy S4 (SPH-L720) was acting the exact same way as your article described, going into a boot loop when the battery was inserted, not making it past the Samsung logo. I was also told that the problem was likely software and the most recent OTA update from Sprint could be a culprit. That said, I had a technician boot the phone into recovery mode and even rolled back the OS to a previous version (using Odin). When I got the phone back, it worked well for about 3 hours then it went into another boot loop after hitting the power button.

I went through and replaced several parts, including the ribbon attached to the USB port and the cable connecting from the back of the power button. I also cleaned the phone using alcohol once we found that there was a good bit of corrosion that started due to water damage. After the cleaning, the phone worked for several days – I made sure I cleaned the power button extensively.

After a few days, and a couple uses of the power button, the boot loop began again so I resolved to only turn the phone on with the home button and let it go to sleep by itself (my habit had been to always lock it using the power button). I had absolutely no issues for the next several *weeks*.

My theory was confirmed so I ordered an S4 power button and had the technician solder it on for me. For the last 2 months, the phone’s been problem free.

I also talked to a more experience technician who told me that S4 power buttons fail frequently – something I wish I knew before I threw all the parts at it.

I hope this helps someone save the time that I spent diagnosing this issue. — Jake

Solution: Jake, thank you for sharing an effective solution for your problem. While we cannot quantify the cases no how often power button fails on an S4 at this time, we are glad that you were able to isolate the root of the problem yourself. We have decided to publish your story to help other users who may have similar experience. Keep up the good work!

For other users who may not have the exact issue as Jake above, you can try the steps provided in our own post on how to resolve a boot loop issue.

Problem #3: Samsung Galaxy S4 won’t turn on unless connected to a charger

Hello. From time to time my Galaxy S4 randomly turns off and does not turn back on with the power button, unless I plug it in. In all this cases the battery has enough charge. Once turned on, I can unplug it, and works 100% fine. But eventually it will happen again. Regards. — Javier 

Solution: Hi Javier. An issue like this can be due to a faulty battery. Have you tried using another working battery before? If you haven’t, we recommend that you try it first. The main reason for this is that your phone’s battery may show 100% charged but cannot actually hold that charge any longer like it normally does. In other words, the battery may be leaking more juice faster than it did before.

While it is expected to drain when in use, your phone’s battery in this case may have been damaged for some reason resulting to it depleting its power quite quickly.

Problem #4: Samsung Galaxy S4 battery drain issue | How to extend the battery life of a Samsung Galaxy S4

Hi. Hoping you can help me with a battery drain issue. After a full charge, the battery will drain down to 80% within 90 minutes even though I don’t use the phone. I don’t have many apps running. If I barely use the phone, it will drain completely within 8 hours or less. Will a hard reset solve the issue? You’re assistance is greatly appreciated. — Rob

 

Solution: Hi Rob. A hard reset should be the last thing that you should do to try to resolve power issues. Please try our suggestions below first then do a factory reset if nothing seems to work.

Uninstall bloatware and unused apps. The first thing you must check is Settings>Battery to see if there are erroneous apps that may be draining your battery faster than expected. This will clearly be indicated on the Battery section screen. You can Force stop these apps if you think they are doing so without your knowledge.

You may want to check AVG’s list of notorious apps that drains a smartphone’s battery faster in this link.

Dim the screen. One of the biggest power hogs in your phone is the huge screen itself. It is normally considered acceptable if your phone consumes about 20% of your battery power so if it goes above that, you might consider lowering the screen’s brightness as well as minimizing other screen animations. You can lower the brightness as low as possible as long as you are comfortable with it.

We have written a short post on how to lower battery consumption on an S5 so you might want to consider checking it. The general principles on what to do are not only applicable to S5’s but to all Android smartphones so you might want to check out this link https://thedroidguy.com/2014/12/best-tips-extend-battery-life-samsung-galaxy-s5-100896.

Problem #5: Samsung Galaxy S4 won’t turn back on and saying No Command on screen

When I turned the phone on a black screen came up with what looks like a dead robot and it says NO COMMAND. I’ve taken the battery out and put back in and I still get the same screen. It doesnt look good. What can I do? — Jill

Solution: Hi Jill. Did you root your phone? If you did, try to revert it to its factory defaults to resolve this issue. Otherwise, please follow the solutions provided for Problem #1 above.

Problem #6: Samsung Galaxy S4 keeps on rebooting itself

For the last couple of weeks, my phone freezes or turns off and I have to pop out the battery to turn it on again. It also will reboot itself (without being touched) repeatedly for no apparent reason. It does this constantly. It also refuses to stay connected to ANY Wi-Fi. I’ve tried multiple Wi-Fi points. I got a replacement phone from Verizon (also S4) and it continues to do this. I’ve factory reset the phone. Completely cleared my SD card, and reformatted it. I’m using the phone with no SD card. And it’s still doing this. I’ve taken it to Verizon and of course they can’t duplicate any of the problems I’m having and then I feel like I’m going crazy. Help!

I also get the fun little messages (attached) that show up after it’s rebooted itself.

I’ve turned off the auto-update apps. I’ve done everything I can think of.

Do you have any other ideas? — Jessica

Hello DroidGuy. I hope you can help me! I have a Samsung Galaxy S4 that likes to randomly turn itself off. Most of the time this happens when the phone is jostled (no, I don’t mean dropped – I mean put down on a table from less than half an inch away for example). It doesn’t shut down, as far as I can tell. It just turns off abruptly. This happens at all battery levels though doesn’t seem to affect the battery life. It’s at the same percentage when I turn the phone back on. Nothing else seems to be wrong with the phone. It doesn’t happen all of the time either (which is why I said it ‘randomly’ happens… it’s possible that my “jostling” theory is just my way of explaining the problem away).

I have done soft resets (removing the battery as well as the SIM card) in hopes that the problem would remedy itself to no avail.

Please help! Thank you in advance. — Erin 

battery-indicator1

 

Hello. Found your article about the Galaxy S4 online useful, but it doesn’t address the problem I am experiencing. I am definitely cashing on my insurance and getting a new one instead of trying to get this fixed. Essentially, the phone will die without warning while some application is being used. So, I’m playing a game or trying to get SnapChat taking, or checking a website when the phone just goes black, and turns itself off. Then it won’t come back to life unless you plug it into the power supply. I reset the whole phone, and later disabled most useless crapware after  had this problem, but it doesn’t make much of a difference. If I’m listening to music, the phone will somehow work alright. Another issue is that if you’re making a video, and the power is drained, even if the file you were working on was 20 minutes long, it will not be recorded if the phone dies. I would have expected Samsung to have programmed these apps to sense the power draining in order to save the files before turning itself off. Most macs do that.

It works fine with the power supply, but as soon as that’s disconnected, it will quickly just vanish, especially if an application that seems to require some processing power is used. This never happened before, but it has now become quite annoying. I noticed that if ‘power saving’ is on, the black out will take longer to happen. With the ‘power saving’ off the phone will black out much more quickly. Thank you for your attention. — Rodrigo

Solution: Hi Jessica, Erin and Rodrigo. If a smartphone reboots itself without user interaction or when being used under normal conditions, that suggests that there’s either a software glitch or hardware problem causing it.

Kindly go over the solutions in this post and see which of them can resolve the issue: https://thedroidguy.com/2014/01/fix-samsung-galaxy-s4-keeps-rebooting-stuck-boot-loop-83102.

 

Connect with us

We are among the very few people who offer free Android support online and we are serious about it. If you happen to have an issue you want to share, kindly ensure to provide details of the problem as well as a short background or the things you were doing prior to noticing it. Feel free to contact us regarding your concerns, questions and problems. If you are getting error messages on the screen, or have observed unusual phone behaviors,  kindly include them in your email. The more information you can provide, the easier for us to assist you.You may reach us at [email protected] or post on our Facebook and Google+ pages.

How To Fix Samsung Galaxy S4 That Won’t Turn On [Part 1]

One of the primary reasons why people get a smartphone is to make communication faster and easier. You can not only make a call or send a text message but you can also go online and check on your email or update your social media networks. All of these can be done if the phone is turned on. But what if the phone does not turn on? You will be left with nothing but dead weight.

Samsung Galaxy S4

In our latest troubleshooting series we will tackle the power issues of the Samsung Galaxy S4. If your phone does not turn on then check out what our readers have experienced and maybe the troubleshooting steps that we provide can help you.

If you own the Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected] regarding any issue that you may have with your device. We will be more than happy to help you with any concern that you may have. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to check out the previous parts in this series then head out to this link.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

S4 Does Not Start Up

Problem: Hi there, I own a samsung galaxy s4 i9505 and am having some problems with it. The phone does not start up despite being left on charge. I have tried starting in safe mode and recovery mode with no luck. If I take the battery out and hold the power button down then reinsert the battery, the Samsung logo comes up briefly but disappears and then nothing else happens. When plugged in to charge, occasionally the charging emblem comes up but soon goes away. Hope you can be of help.

Solution: The first thing to check is the phone charger port. See if it has any dirt or lint present as this may interfere with the charging process. Clean the port using a toothpick or cotton bud dipped in alcohol. You should also check the USB cord of the charger you are using if it has any visible defects. Better yet, try to use a different wall charger and see if the phone charges. You should also consider replacing the phone battery with a new one as the one your phone is currently using may already be defective.

If the issue still remains after isolating the battery and the charger then the next step is to check the phone software.

Take out you phone battery (and microSD card if it has one installed). Press and hold the power button for a minute then reinsert the battery but leave the microSD out. Try to turn on your phone.

If your phone still does not turn on then it’s time to attempt a factory reset. Make sure to only perform this procedure if you have previously made a backup of your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If your phone still does not turn on then this may already be a hardware related problem. Bring your phone to an authorized service center and have it checked.

S4 Power Button Damaged

Problem: help i cannot turn on my galaxy s4. its power button is broken and every time i plug the usb cable in the phone goes to recovery mode and i cannot do anything but up and down because the power button doesn’t work. i don’t know what else i can do. please help me. thanks in advance.

Solution: In this case you really need to check if it’s the power button that is defective or the circuit board that it is connected to. This requires the phone to be opened and checked by a knowledgeable technician. I recommend you bring your phone to an authorized service center and have them check your phone.

S4 Does Not Turn On

Problem: Hello, Please help with my S4 phone. I could not get phone to turn on after charging. Went to AT&T store. They said I needed new battery. Replaced battery at store. Clerk put a charge into phone and I saw it turn on . However when I got home I placed phone on charge and after a couple hours I checked phone and it would not turn on. Please help. Thank you.

Solution: The charger you are using may have a problem. If you saw the clerk charge your phone using the new battery then there’s a big possibility that the phone and your battery does not have a problem which leaves us with the charger. Try using a different wall charger (with a different USB cable) and check if there is a charging indicator on your phone display.

S4 Not Turning On After Drop

Problem: hi! I accidentally dropped my galaxy s4 and the lcd got broke but i can turn it on maybe after 3-4 days it got low bat so i charged it, after that i did not turn it on anymore. then after a week or two it does not open, if i charge it it just overheat. i went to my local cellphone repair shop but they said they cannot fix it. What happened? *sorry for my english*

Solution: Since this issue occurred right after you dropped your phone then there may be some internal components that were affected aside from the LCD display. When you mentioned that your phone overheats when charging this could be a sign that there is a short circuit inside your phone. This could potentially be dangerous since if our phone gets too hot the battery may leak or explode.

What you could do first is to try to use a different battery on your phone and see if it charges and does not overheat. If it doesn’t charge then you should consider looking for another repair shop that can pinpoint the exact cause of the issue.

S4 Does Not Turn On After Downloading App

Problem: Dear Team, I am using Samsung S4, I recently updated the latest version this week. Today when I was trying to use browser there a message popping up as browser at risk and asked to download some app for fast usage of browser, I downloaded it, but immediately after that my phone was switched off and now when I am trying to restart it , it is not starting. The Phone turns on but is stuck on the start screen that shows S4 GT-xyz…and not moving forward…what should I do???

Solution:  The app that you downloaded may have corrupted your phone software. The best thing to do in this case is to perform a factory reset. You should only do this if you have previously made a backup of your phone software.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Booting Up

Problem: Good afternoon, I am emailing about the fact that my samsung galaxy s4 will not turn back on after randomly turning itself off. every time i remove the battery and place back in again, the phone vibrates and shows the time screen and turns back off again. This also happened when I plug my charger into it as well, it shows the charging screen, but turns off again and no indication if it is still charging. Is there any advice you can give me on this? Many thanks.

Solution: This may be caused by a totally drained battery and the charger not able to charge it. Check the charging port of your phone if it has any signs of dirt or lint. This may interfere with the charging process. If you spot any then clean the port using a toothpick.

If your phone still does not charge then the problem may be with the battery or the charger itself. Try to use a new battery on your phone and charge it with a different wall charger (make sure to use a different USB cable as well).

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.

Solutions To Samsung Galaxy S4 Not Turning On, Not Charging

Welcome to our focused troubleshooting series concerning boot up and battery related concerns on the Samsung Galaxy S4. If you own this particular model and you have problems starting it or are having an issue with its battery then this article will be of interest to you. I’d also like to suggest that you bookmark this page for future reference as the troubleshooting steps outlined here may come in handy.

Samsung Galaxy S4

In this installment of our troubleshooting series we will tackle four problems sent to us by our readers concerning this particular device. We will analyze these problems and provide the troubleshooting steps needed to resolve the issue.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an message at our Android Issues page. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Does Not Turn On

Problem: I have recently tried to start my Samsung galaxy S4 mobile, but as a surprise, it does not work. I can press the power button, and the samsung logo appears..but, it freezes, nothing happens it stays frozen until i take the battery out again. Please help!

Solution: What you will want to do in this case is to make sure that your phone does not have any microSD card installed. There have been cases where a corrupt microSD can prevent a phone from fully booting up. Next, take out your phone battery then press and hold the power button for at least a minute. Reinsert the battery then turn on your phone.

If your phone is still stuck in the Samsung logo then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the problem still persists then I suggest performing a factory reset. Take note that this procedure will delete your phone data. you should only do this if you have recently made a backup of your phone data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Does Not Charge

Problem: So I recently bought a new Samsung Galaxy S4 and it was working fine. The first few times I connected it to a charger it was working great. However, as my battery started to drain I plugged it into a charger but it wouldn’t charge. I tried at least 5 different chargers in different places such as a car and at home before it died. Now that its completely dead I tried connecting it to a charger but all it does is vibrate every two seconds. I tried unsticking the power button by repeatedly pressing it but it still wont work. Any advice would be greatly appreciated!!

Solution: Try checking the charging port of your phone for any signs of dirt or lint. If you spot any then clean it using a toothpick or a cotton bud dipped in alcohol. Using compressed air also helps in cleaning the port if you have one available.

Do you have a spare battery? Try to insert it in your phone and see if it charges.

If the problem persists then you should bring your phone to an authorized service center to have it checked. Your phone charging port or power IC may have a problem.

S4 Use Original Charger And Cable Error

Problem: I have a Samsung galaxy S4 that is 2 years old. I replaced the battery about 3 months ago. I get this warning when charging phone: The connected charger will take longer to charge. To charge faster, use the original charger and cable that were provided with this phone. I am using original charger and cable. Thanks

Solution: This usually happens when the phone detects that a third party charger or charging cord is being used.

Sometimes though, even if you are using the original charger and cable the error message still pop up.

When this happens the first thing you need to check is the presence of dirt or lint on the charging port of your phone and the USB cord. This may interfere with the charging process and may be causing this error message. If you spot any then use a toothpick or a cotton bud dipped in alcohol for cleaning. You may also used compressed air if you have it available.

Another possible cause of this problem is the charging cord. This cord gets easily damaged which is why you should try to replace it and see if the error message goes away. If the issue persists then try using a different charger.

In case the error message is caused by a glitch in the software I suggest you try wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Finally, if the issue still persists you should backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Stuck In Boot Loop

Problem: Hi, i have a real issue with my samsung galaxy s4 gti9500. its stuck in a boot loop which has happened twice before. it has gotten progressively worse however, as the first time the issue occured i needed to only wipe cache, the second i had to do a full reboot via the recovery mode. this time ive not been able to boot into safe mode, or recovery mode, i can boot into download mode for a few seconds before the phone resets again. while like this the volume up button wont allow it past the warning screen. im so desperate to get it working again as i have all of my work for final exams on it.

Solution: First, make sure that the volume button is working properly since if this is faulty you won’t be able to enter recovery.

Next, you need to take out the microSd card of your phone if it has any installed. Take out the phone battery then press and hold the power button for at least a minute. This completely discharges any residual power left in the phone. Reinsert the battery and let it charge using the wall charger for at least 20 minutes. Try to turn on your phone after this.

If the issue still persists then attempt to wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If this doesn’t help then you will have to proceed with a factory reset followed by reflashing your phone software if the factory reset fails. Take note that both of these procedures will delete the data stored in your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S4 screen issue: horizontal and colored lines showing on display, other screen problems

Touchscreen or display issues on a #Samsung #GalaxyS4 happens but only to few unfortunate users so we seldom receive requests for assistance regarding them. If they do occur though, they mostly result to a total mess. This is because most screen issues have hardware causes and they are usually beyond the technical know-how of average users to fix.

Image credit: iFixit
Image credit: iFixit

If your S4 is showing signs of screen trouble, we suggest that you try the basic software troubleshooting clearing the cache or performing a factory reset to isolate the true nature of the problem. If nothing changes, that’s a confirmation that there may be an underlying component failure.

If you think you can manage fixing the point of failure yourself, the guides provided by iFixit website may help you.

Anyhow, our post today includes these 4 issues:

  1. Samsung Galaxy S4 screen showing greenish and horizontal lines
  2. Galaxy S4 touchscreen does not turn on
  3. Complete black screen issue on Galaxy S4
  4. Galaxy S4 screen failing after it got water damaged

 

Problem #1: Samsung Galaxy S4 screen showing greenish and horizontal lines

Just a heads up. I have no idea what update I am on. Though I do update when it says there is one ready to be installed.

Anyway the issues that I am having with my phone are one that it gets hot for NO reason. Or if I have it hooked up to the charger it will heat up to over 115 degrees sometimes.

The second issue I’m having is that today, I was playing on my phone fine and dandy. And I literally walked from my couch to my room and turned my phone screen back on and it came up a greenish yellow. Half that color and half black. So I turned it off again and the. Turned it back on and the screen was completely black. So I took the battery out and put it back in and restarted it. Black screen.

So I restated it again and this time the screen shows the greenish color and black horizontal lines. So I tried to navigate through and find the phone reset and then poof my screen was fine and crystal clear again. Now every couple hours or so the phone screen goes back to horizontal lines and then back to clear screen. Can you help or is this a “I need to replace my LCD screen issue” — Jessica

Solution: Hi Jessica. There are three possible causes for a problem like yours–third party app, firmware, or hardware. There has been a few reported cases for other Android phones showing flickering screens after installing some rogue apps so your best bet is to reboot your phone in safe mode. Here how:

  • Turn the device off completely.
  • Press and hold the Power
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power
  • As soon as you release the Power button, press and hold the Volume Down
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down Otherwise, repeat the process until you can boot the phone to Safe Mode.

When in safe mode, all third party apps are prevented from running so if the problem fails to occur, you have a confirmation that one of your installed apps is the culprit.

If the problem remains even when in safe mode, you can try clearing the system cache.

Samsung and Google suggest to update the operating system (as the last resort) to try and fix a possible software glitch so you might want to give it a try if its available.

Now, if these three workarounds won’t do anything, you can safely assume that any of these hardware issues may be the cause:

  • screen connector may be loose
  • On-board connector may be loose or water-damaged
  • LCD screen might have be suffering from liquid or water damage
  • LCD screen may be faulty itself

If you can’t fix any of these hardware issues, consider having the phone repaired by a qualified technician.

Problem #2: Galaxy S4 touchscreen does not turn on

I can’t use the screen on my phone. It comes on like normal but when I try to type in my password I can’t press anything. It’s not frozen because stuff still pops up on my phone and the time still changes. It’s like the touch screen isn’t working anymore for some reason. — Jazmyn

Solution: Hi Jazmyn. Not a lot of people of have touchscreen problems on their S4 but for those who do, the usual reasons are hardware in nature. We hope there’s no hardware issue involved in your case though. To try to determine if a software issue is the reason for the touchscreen failure, make sure that the phone’s cache is not corrupted and full. The best thing to do first then is to wipe the cache partition. Here’s how:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home
  • When the Android System Recovery screen appears, release both the Home and Volume Up
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

After deleting the cache partition, perform a soft reset by turning off the phone and removing the battery for at least 10 seconds. If these two simple solutions fail to resolve the problem, there must be an underlying hardware issue. Technically, this hardware problem can be broken down into two failures–function button touch failure and touch screen failure. Whatever the specific failure may be, we recommend that you let a professional handle the issue for you.

While you can find guides all over the internet on how to fix any of these two failures, there is no guarantee that you can bring back the normal functions of the phone afterwards. Needless to say, you also need to provide for yourself the necessary parts and tools to do the job.

Problem #3: Complete black screen issue on Galaxy S4

Hello, I am an owner of an s4 mini and I have had a problem with my phone, I searched what my issue may be with my phone and tried the solutions that match the problem. Whilst researching the problem your site came to me as the most trustworthy.

As I was researching a term as ‘the Black Death screen’ came up and I’m not too sure if that is the problem I’m having.

Last Friday I was using my phone normally, browsing through Pinterest, like normal and my phone died. Prior to last Friday I had got my screen replaced because it had cracked and desperately needed to be fixed. So, continuing with last Friday, my phone had completely died. I put it on charge and as it started to switch on the usual Samsung Galaxy logo came on it started to glitch and run down the screen constantly, so I took my battery out, left it out for 5 minutes and the same thing happened but the writing was pink, yellow and green.

Now my phone is completely black but the sounds for all my notifications work and the back and menu options still light has usual. I have taken out the battery, held the power button down for exactly a minute, released it, and left the battery out for five complete minutes. I then inserted the battery and turned on my phone. The logo came on again but with pink, green and yellow pixels but then went off again and resumed being with a complete black screen.

This has gone on for just over a week now and I’m hoping that you can advise me on how to fix it.

Thank you for taking your time to read this. Yours sincerely. — Aaliah

Solution: Hi Aaliah. You mentioned that you had the display replaced prior to experiencing the black screen issue so that might actually have something to do with the problem at hand. If the screen has transformed into a useless black glass, there’s nothing more that you can do unless you know how to open the phone to diagnose the failing hardware component.

We recommend that you bring back the phone to the shop that did the previous repair so they can check what the real issue is. We can’t give any hint on what specific component may have stopped working as that involves physically checking your phone. If you want to check if you can get something running on the screen by booting up in recovery mode (although this is highly unlikely), here are the steps:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.

Recovery mode (if you can boot to it successfully) will give you options like wiping the cache or doing a factory reset so you may want to try any of those.

Keep in mind that booting in recovery is not a fix, but simply an exercise to determine if you can make the screen display something.

Problem #4: Galaxy S4 screen failing after it got water damaged

My S4 mini had an incident with water. It was turned off and dried out in rice for a number of days. I also took it into a repair shop who cleaned the components. It worked fine for a couple of a days and then developed a screen refresh issue.

The display continually refreshes to the home screen if you try to swipe to other screens. When you open an app it immediately returns to the home screen but the app runs in the back ground. When on the lock screen you can see the screen refresh itself every second or so.

I have taken it back to the repair shop who recommended a new screen. However I suspect that something else may be causing the problem as the display/touch screen works perfectly during the set up screens after a factory reset. The refresh issues only occurs once the operating system kicks in.

Could a new screen resolve this? Or is it time to give it up and buy a new phone? — Tanya

Solution: Hi Tanya. Each app can demand from and interact with the screen differently so if the display appears normal after a factory reset, it may be failing to a certain degree. This means that it may no longer be able to work normally when it tries to work in tandem with an app or apps. It is in this regard that we say, it’s time to have the screen replaced. We think that the technician who checked your phone was in better position than us to diagnose what’s wrong with your device.

If screen replacement won’t fix the issue, then there must be another hardware issue behind this trouble. In that case, you’re better off having the phone replaced altogether.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Samsung Galaxy S4 that won’t turn on after proper shutdown & other bootup related issues

We’ve already addressed the issue involving a Samsung Galaxy S4 (#Samsung #GalaxyS4) that won’t turn on many times but as I always say, there are issues that are unique in their own way. The first problem I will tackle in this post has the same outcome–phone won’t turn on. But the thing is the owner turned it off properly prior to the problem. It is important to address this problem as it could happen to anyone and not just to S4 owners.

A stuck power button may prevent the phone from booting up and interrupt the charging process.
A stuck power button may prevent the phone from booting up and interrupt the charging process. | image credit: iFixit

The second problem is about an S4 that entered boot loop after the owner took a screenshot. When you try to look at it closely, it’s not really a serious issue especially that there were never other reports about an Android phone that crashed after taking a screenshot. What made the owner so worried is that he recently fixed the screen and I would assume it was successful and then this problem happened. If you were in his shoes you would also ask “Have I done something wrong?”

Now, before we go any further, for other users out there who have different issues, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of problems we already addressed. Find an issue related to yours and try the solutions we provided. If they won’t work for you, then you may contact us by filling up this form.

Galaxy S4 won’t turn on after proper shutdown

Problem: Yesterday my phone was acting really slow such as not being able to start apps properly, so I decided to reset my phone to see if that would speed things up, it shut down fine but now it won’t start up. It gets to the logo screen and then the screen with the blue circle but then it stops and repeatedly tries to start up over and over again until I have to pull the battery out. I looked on some forums and did the soft reset and tried charging it in case it was the battery but when the phone was off it said it was charging and the phone wouldn’t restart when the battery was at 90%, I also tried to wipe the cache partition but that didn’t work. I really don’t want to do a factory reset so I was wondering if you had any different ideas I could try…but if not is there someway I can back up most of my settings before I do the factory reset?

Troubleshooting: The phrase “repeatedly tries to start up over and over again until I have to pull the battery out” struck me. So, there’s one thing I wanted to try first to see if my suspicion is true–pull the battery out and place it back in to see if the phone turns itself on without press the Power key. If it’s the case, then the problem is with the Power key; either it’s stuck or damaged. Pressing it multiple times often fixes or gets it out of being stuck, otherwise, it’s time to send the phone in for repair.

Assuming the phone won’t turn on by itself (ruling out the possibility that it’s just a Power key issues), it’s time you followed the troubleshooting steps we drafted in this article. To sum it up, all you need to do is…

  1. Perform a soft reset. Pull the battery out, press and hold the Power key for a minute, replace it and attempt to turn the phone on.
  2. Try booting it in safe mode. Just to find out if the device can boot up properly with all third-party apps temporarily disabled. It will also rule out the possibility that it’s just an app issue.
  3. Try booting it in recovery mode. Do this if the phone won’t boot up in safe mode. While Android GUI isn’t loaded in recovery mode, all hardware components are fired up. So, if the phone can boot up in recovery, then there’s a big chance you can fix it on your own by performing a master reset. I understand you wouldn’t want to do this but it’s what it takes to get the phone fixed, it’s worth all the hassle.

Galaxy S4 won’t turn on after taking a screenshot

Problem: Yesterday I was looking at my phone checking something on the internet and screenshoted. Out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared, as it usually does when you turn on the phone, so I guessed I accidentally restarted it. Only instead of turning on the screen shut and then lit up with the same title. I tried to connect it to the charger and the battery symbol came on but did not load and then disappeared like the Samsung Galaxy S4 headline and appeared over and over again. I disconnected it from the charger and decided to put it aside for the night so that the battery would end and then it might charge (at this point I’ve already tried to take out the battery for several minutes and return it-didn’t have an effect). At the morning the popping of the headline stopped but the phone still did not respond to the charger- not the screen and not the lighter near the front camera that should light when battery is full/low/charging. I’m so worried because I just fixed the screen and everything should be alright. No one knows what to do. I’ll be so grateful if you’d know how to help (I’ll be grateful anyway since you have read it but of course more if you know how to solve this horrible problem).

Troubleshooting: At first, I thought this problem is really serious because the owner said “out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared.” It’s often a symptom of boot loop after a system crash or a result of an update that has gone wrong. I also was thinking that the owner may have been using the palm swipe procedure to take a screenshot but then it hit me, what if the owner used the Power and the Home keys?

In order to take a screenshot using these two keys, you’ll have to hold them for a second or two and there’s always a tendency the owner may have pressed the Power key hard enough to get stuck. So, this isn’t a firmware-related issue and when you try to look at the symptoms, everything points to the Power key being stuck or damaged and no other.

The first thing to do is just to press the Power key a lot of times until it comes out from being stuck. If it doesn’t fix the problem, try to open the phone and inspect if the external button is the one that’s stuck of it it’s the actual Power button that has an issue. If you’re not comfortable with this, then I suggest you find someone who can. The worst case scenario here is that the button is damaged and needs replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Things You Need To Do When Samsung Galaxy S4 Does Not Power On [How To Fix]

galaxy s4 samsung logo

While uncommon, this problem is a complicated one, considering you really couldn’t do a thing when your Samsung Galaxy S4 refuses to turn on. There are a lot of factors that may have contributed to the issue. You can address them one-by-one once your phone actually gets to boot up. Therefore, the very first thing you should do is bring the phone back to life no matter what.

Bringing Galaxy S4 Back On

Step 1: Plug the charger in. It could be a power problem so you should check the power supply first. There is a possibility that the battery was totally drained. Leave the phone plugged in for a several minutes before attempting to turn it back on. If the phone’s not charging, take the battery out for a minute, put it back on and charge it for a minutes.

Step 2: Boot to recovery mode. Booting to recovery mode is necessary when this problem happens to you. In there, you can always do a factory reset to bring the phone back to its original settings or clear data that were corrupted. All you need to do is press and hold the Power, Home and Volume Up buttons. Of course, you would need to have some battery charge to do this that’s why this procedure goes second.

Step 3: Factory Reset. In case the phone successfully boots up to recovery mode, do a factory reset. For those who are running custom ROMs, flash the ROM again to eliminate the possibility of corrupt system installation.

Step 4: Have a tech look at it. Without power, you can only do so much with your phone. So, if all these procedures fail, it’s time you had a technician check on it. If you’re under contract with a carrier, a new replacement unit might be provided for as long as the phone is under warranty.

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails, because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help, so attach one if you can.

Samsung Galaxy S4 Screen Goes Black & Other Related Problems

The #Samsung Galaxy #S4 was once the best smartphone that Samsung released way back in 2013. This flagship device sports a 5 inch Super AMOLED full HD display and uses the Exynos 5 Octa 5410 chipset combined with 2GB of RAM to provide a smooth user experience. While this particular model performs rather well today despite its age there are instances when owners experience some issues with the phone.

Samsung Galaxy S4

One such issue that we will tackle in this latest installment of our troubleshooting series is the Galaxy S4 screen goes black & other related problems. We have selected some of the screen related issues sent to us by our readers and have provided the necessary troubleshooting steps below.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Screen Goes Black When Power Button Pressed Lightly

Problem: Phone goes to black screen when power button is pressed slightly, does not go to lock screen, goes black and then freezes. Happens every time. Screen will not freeze or go black though if screen just times out. It will work fine. Please help as this is becoming quite the hassle.

Solution: There’s a possibility that this could be a software related problem. The first thing you need to do is to check if some form of corrupt temporary data is causing this problem. To do this you just need to start your phone in recovery mode then wipe the cache partition of your phone. Restart your phone normally then check if the problem still occurs.

If you still experience the same issue then the next thing you need to do is to check if an app installed in your phone is causing the problem. This usually occurs if an app has a bug or is conflicting with the phone software. To check if this is the case you need to start your phone in Safe Mode. If the issue does not occur in this mode then it is most likely caused by an app you downloaded and installed in your device. Find out what app this is and uninstall it.

If the problem still persists then one last troubleshooting step that you can do is to perform a factory reset. Just make sure to backup your phone data before doing this procedure.

If after the factory reset you still experience the same problem then I suggest your bring your phone to an authorized service center and have it checked. Your phone may have a faulty power button that’s shorted and this may cause your phone to freeze.

S4 Screen Is Black

Problem: I recently damaged the sim card slot for my s4 and  had to get a new one ,once I removed the old sim card slot and put the new one in I put the phone on charge since it was on low battery before I took it apart.I try to switch it on but all i hear is a vibration and  it also charges normally the red LED light glows when i put it on charge(the phone doesn’t heat up when I charge it so the battery isn’t at fault),also when I try put it on a blue LED light flashes(indicating its turning on or off but the screen is black.

Solution: Did you do the SIM slot replacement yourself? If you did then you should retrace the steps that you took to do the replacement. In particular,check for any wires that you may have accidentally disconnected. Check the display connector and make sure that it is properly connected to the board.

Once you have made sure all connectors are secured reassemble the phone then see if it starts properly.

If the problem still occurs then the next thing you need to do is to check if the problem is caused by a glitch in the phone software. To do this you need to start your phone in Recovery  Mode. Two things may happen. Its either your phone proceeds to recovery mode or not. If your phone does not go to recovery mode or if you still can’t see anything on the phone screen  even if you tried to access the recovery mode then there’s a possibility that the phone display may be defective. Have it checked at an authorized service center. You may need to replace your phone display.

If however your phone is displaying the recovery mode then try to wipe the cache partition of your phone then see if you can now start your phone normally. If this doesn’t resolve the problem then you should consider doing a factory reset from the recovery mode. Take note that this deletes all data stored in your phone so make sure that you have recently made a backup of your phone data.

S4 No Display After Falling In Water

Problem: My Samsung s4 active fall in water it was out of power. Then after I charged fail to display. after two weeks display and work as normal although screen was faint in lower part. After 10 days the phone was out of power I charged it didn’t display anything I can call my number it can ring, I can hear message coming but I cannot see anything

Solution: This issue is most likely caused by a water damaged display. When your phone gets dropped in water there’s a tendency that the hardware will be damaged. In this case, the display is affected. One clue that leads me to believe that the display is the problem is that your phone is still getting calls and messages.

I suggest you bring your device to an authorized service center and have it checked.You may need to replace the display of your phone.

S4 Screen Won’t Light Up

Problem: I try turning my device on and i feel the vibration on the phone for when it turns on and the blue light in the notifications does light up too but the screen just wont display anything at all or turn and i can hear sounds in the phone when i do something but screen wont light up and when i plug the charger the notification light at the top for when it’s charging wont light up neither, help please

Solution: Try checking if this problem is software related although there’s a big possibility that this may already be hardware related.

The first thing you need to do is to check if this problem is due to your phone battery not having sufficient charge. Connect your phone to its wall charger and let it charge for at least 20 minutes then turn on the phone. If the phone does not turn on then disconnect the charger and take out the battery. If your phone has a microSD card then take it out as well. Press and hold the power button for at least a minute. This discharges your phone circuit of any charge and clears out the RAM. Reinsert just the battery then turn on the phone. Check if the issue is now resolved.

If the problem persists then try to start your phone in recovery mode and see if it proceeds. If it does and you can see the different options under recovery mode then you should wipe the cache partition of our phone. This deletes the temporary data stored in your device and if this data is corrupt can lead to his type of issue. You should also consider doing a factory reset while your phone is in this mode. Make sure to only do this if you have recently made a backup of your phone data.

If your phone can’t proceed to recovery mode then this may already be a hardware related issue. I suggest you bring your phone to an authorized service center and have it checked.

S4 Screen Won’t Turn On

Problem: I’m sorry, I can’t tell you the Android version. I don’t know it, and have no way of knowing what it is at the moment. My screen won’t turn on at all. It was dropped, and the screen cracked a little bit. My phone is fully charged, and the light on the left hand corner that goes from blue to green to red lights up. However, my screen itself does not light up at all. I tried restarting it, and the Samsung logo wasn’t visible. I haven’t installed any Apps or done any changes to my phone. I just want to have the screen work again. Please, help me?

Solution: If your phone was dropped and the screen got cracked then there is a possibility that your phone display is already physically damaged. I suggest you bring your phone to an authorized service center and have it checked. You may be advised to have your screen replaced.

S4 Screen Went Black

Problem: My screen on my S4 MINI just went black. I listened to music but when I wanted to change the song it was black with weird stain on it. I took the battery out and tried some of your solution possibilities but it didn’t work. when I turn it on you could still use it, because you can see a little bit light coming threw on the top left and I you can see changing the home screen, etc. And there is a little Crack but it didn’t fell down, it happened when I put the battery back in. Thanks in advance for your help.

Solution: Try starting your mode in recovery mode. If in recovery mode the screen issue still occurs then this may already be a hardware related problem caused by the crack in the phone display. I suggest you bring your phone to an authorized service center and have your phone checked. You may need to have your screen replaced.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S4 not charging and refuses to turn on, other power charging problems

Battery S4

Looking for ways to fix your charging and/or power problems on your #GalaxyS4? Look no further. Our post for today discusses the software troubleshooting and solutions that you can do when faced with a power problem.

These are the specific topics mentioned here in this post:

  1. Galaxy S4 Mini won’t charge and no longer boot up
  2. Galaxy S4 stuck in Samsung logo screen and won’t boot up
  3. Galaxy S4 no longer powers on
  4. Galaxy S4 not charging and refuses to turn on
  5. Galaxy S4 no longer holding a charge after Lollipop update
  6. Galaxy S4 battery is not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 Mini won’t charge and no longer boots up

I have a Samsung Galaxy S4 Mini. This morning I was listening to music on my phone and it suddenly turned off despite having around 50% of battery left. I held the power button down and a message came up saying my phone is installing new updates. The update got up to 16 out of 18 items installed but turned off again before it could finish. A few more attempts after that to hold down the power key didn’t work but my phone vibrated. I tried charging it but the screen does not come on and only the same vibration occurs shortly after being connected to the charger.

I have tried removing the battery, using a different battery, different chargers and even attempted a factory reset but this didn’t work. Plugging my phone into my computer prompts a software installation window to open but doesn’t work because the usb is ‘not recognised’ and may have ‘malfunctioned’.

Since downloading and using the TimeOut App it has crashed many times. Also a message about an error opening the Flipboard app (which hasn’t been opened for a couple of months) appeared on my screen frequently in the past week or two.

Is this a fixable problem? — Leila

Solution: Hi Leila. There may be an operating system glitch that causes the phone to restart and not boot properly.  It’s also possible that a third party app is interfering with the normal boot up process of the device causing it crash. Try wiping the cache partition first by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Forcing the phone to create a new cache by deleting it first usually resolves app and system cache related problems. Hopefully it will work in your case too. If nothing changes though, consider wiping the phone completely via factory reset. Here’s how it’s done:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

After the reset and the phone still can’t boot up successfully, then the update must have gone wrong. The new firmware needs to be reflashed. You may want to contact your carrier or service provider for that matter.

Problem #2: Galaxy S4 stuck in Samsung logo screen and won’t boot up

For a while now I have had an intermittent problem with a SIM card removal message that seems to appear, and often reappear several times, for no obvious reason. The phone then behaves normally for quite a long time. I returned from an overseas trip this evening, and my phone suggested I restart as the SIM card had been removed (it hadn’t). I went through this procedure as usual, but this time the phone keeps sticking on the pulsating Samsung Image and it overheats. I have tried the options on this page: https://thedroidguy.com/2013/07/what-to-do-when-samsung-galaxy-s4-wont-boot-up-stuck-on-samsung-logo-69488 to no avail. This is a phone I rely on for work, so I am very anxious about it! I would be very grateful if you could advise as very soon as possible.

By the way, the device is about 3 years old. I have not added any new apps to it in the last few weeks (and it has rebooted fine since). The latest app I installed is one to clear junk, etc. I think it is called Power Clean-up (cleans junk and makes things run more efficiently apparently). — Louise

Solution: Hi Louise. Have you attempted to boot your phone in safe mode to see if a third party app is to blame for this issue? As detailed in the link you’ve provided, the next best thing to do if the basic software troubleshooting have been exhausted is repair or replacement.

There’s no way for us (or any other technician) to know what the exact reason for the problem is even after doing the suggestions in that post. For all we know, there may be an underlying hardware problem as the root cause. Someone needs to physically check the hardware (including the battery) so the issue is fixed.

Problem #3: Galaxy S4 no longer powers on

Hello. I am not sure about my Android version as I can not turn on my phone to check. I tried a lot of ways to turn on my phone (the ones you suggest) but nothing happens. I can’t even do factory reset. Most of the time my phone will come up with the ”Samsung Galaxy S4” logo and that’s it…it shuts down.

A few days ago I would manage to turn it on but now it doesn’t happen. A few seconds before turning off on it’s own my phone would come up with that sign we get when we press the power button for a long time (the one that has the options of airplane mode, shut down and restart) and after that it would turn off. What should I do?

Thank you very much. — Elpida

Solution: Hi Elpida. Have you considered using another battery? A smartphone battery is limited to a few hundred charging cycles. If you’re a heavy user and you charge your phone everyday, there’s a chance that the battery may have simply reached its end of life. Please use another battery to see if you can boot the phone normally again. If nothing changes even with a new battery, then that’s an indicator that the issue is on the phone itself. Make sure to have it checked by a professional. If it’s still under warranty, try to get a replacement unit instead.

Problem #4: Galaxy S4 not charging and refuses to turn on

When I plug my charger into my phone it shows the lightning symbol but shows no sign of charging. The phone tries to boot up but after the lightning symbol, the screen turns black but you can still see that the background light is on and then after 2-3 secs the phone powers off and does the same thing over and over again.

I tried a soft reset, multiple chargers, and a replacement battery that I know works. I also tried putting it in safe mode, recovery mode, and download mode but can’t get past the lightning symbol before the phone powers off and back on again. Please help please. Thanks. — Trevor

Solution: Hi Trevor. Please have the phone checked by a technician or by Samsung. There’s nothing more that you can do on your end to resolve the issue as the phone refuses to boot up. Our blog does not provide hardware troubleshooting and diagnostics. If you want to fix the issue yourself, please look for other online resources that might walk you through specific hardware troubleshooting.

Problem #5: Galaxy S4 no longer holding a charge after Lollipop update

Noticeably after the unfortunate download of the lolli”poop” update, my S4’s battery will not hold its’ charge. Power diminishes approx 1-2% during every minute of phone activity.

Have tried 3 different &  new batteries, but same issue applies.

Basically I have to carry a battery bank with me anytime I leave the house for a more than just a few hours. I’m at my wits end.

I’m fairly certain that I can’t possibly be the only person this had happened to.

Is there anything you can suggest for me to do to hopefully fix this issue?

Thank You for anything you can do. Sincerest gratitude & regards. — DM

Solution: Hi DM. System updates can sometimes lead to more problems than fix existing ones due a number of factors. The potential solutions that users can do to minimize bugs after an update is limited but we’ll give them to you nevertheless. The first thing to try is wiping the cache partition (steps provided above) to ensure that the phone has a fresh system cache. Corrupted or outdated cache can result to slow performance problems and crashes so it’s a good solution to try doing first.

After refreshing the cache, a factory reset (steps provided above) isn’t a bad idea. It may demand some time and effort as you need to create a back up of all your personal data first, but it’s definitely worth it.

It’s also important to ensure that all the apps you install are optimized and/or compatible with Lollipop. Not all apps are created equal. Some developers may stop updating their products for certain devices and that can cause problems. So after a factory reset, make sure that your apps are updated and compatible with Lollipop on an S4. Paid apps usually have technical support teams that may answer your queries. Try to ask them if their product have been tested to run properly on Lollipop-updated Galaxy S4.

Problem #6: Galaxy S4 battery is not working

I have been having to use a charger that doesn’t go to my phone, I noticed that it would charge the phone at a very fast pace compared to the way it charged ? with the original source for charging. I believe that it may have gotten the battery ? too hot. I did the stupid spin test. I am sorry for calling this method of checking the battery “stupid” but I think if you did the same thing to a good battery, it too, is going to spin! Ok ok, it’s not stupid, I’m just mad ? BC my battery ? is no good! Ugh ?? ? The phone was showing low battery, I plugged it into the WRONG ? charger, the kind that you plug ? a USB cable into, when I came back to check it about an hour later, it was just dead! I tried removal of the battery and SD card and holding power button for a min..after reinserting just the battery, nothing! My battery DOES spin so I hope a new one will resolve the issue BC I LOVE THAT PHONE!! — Julie

Solution: Hi Julie. There’s a reason why Samsung reminds users to stick to their own chargers. Although Samsung devices have standard USB ports for connectivity and charging purposes, it doesn’t mean that all microUSB looking plugs out there is compatible with your device. If you are positive that the battery has died, simply get a new one. Hopefully, using that incompatible charger did not damage other hardware components in your phone.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S4 Does Not Turn On & Other Related Problems

When your phone is acting up and doesn’t want to turn on the first thing that you would usually do is to check if the battery has sufficient charge. Sometimes pressing the power button will turn on the device if it has been accidentally turned off. But what if your phone does not want to start? This is what we will be trying to resolve in this latest installment of our troubleshooting as we tackle the #Samsung Galaxy #S4 does not turn on & other related problems.

Samsung Galaxy S4

We have gathered some of the latest issues of this nature sent to us by our readers and have provided the steps needed to be done to reach a resolution.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Does Not Turn On After Startup

Problem: I’m actually unsure of the software version- The phone turns off automatically after 3 seconds of startup. The phone does not turn back on after this. Removing the battery and placing it back it automatically turns the phone on without touching the power button, turns off after 3 seconds. The phone does not turn on at all when removing the battery with the charger is plugged in. Placing the charger in quickly after placing in the battery displays a battery icon for 3 seconds before turning off.

Solution: Let’s first check if the phone software has anything to do with this issue. Take out the phone battery and the microSD card if one is installed. Press and hold the power button for about a minute. This discharges the phone circuit of any charge and clears out the RAM of any temporary data. Reinsert just the battery then turn on your phone.

If the problem persists check if you can enter the phone’s recovery mode. If you are able to access the recovery mode then you should try wiping the cache partition of your phone then restart your phone normally.

If wiping the cache partition does not solve the problem then you have to consider doing a factory reset in recovery mode. This is to eliminate any software related problems that may be causing this issue. Take note that all of your phone data will be deleted in the process so make sure to do this if you have recently made a backup copy of your data.

If you can’t enter the recovery mode of your phone or if the troubleshooting on the recovery mode fails to resolve the issue then you should try to get a new battery and check if the old one is causing the problem.

If the above steps fail to resolve the issue then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.

S4 Does Not Turn On

Problem: ive taken it to the tech guys but nobody has given me a straight answer all i’ve got is “it could be the motherboard” all I know is it charged to 76% one day then 56% the next day and the day after it would not turn on, replaced the charge port and the battery, and it still wont turn on, what other problems could there be and how could I repair it, I have a new phone now however a lot of important information is still on this phone, can you help?

Solution: If you already replaced the battery and the phone’s charging port but yet your phone still does not turn on then the problem may be with the power IC of your device. This is a component in your phone motherboard that regulates the power of your phone. If this part is damaged then your phone will not charge or turn on.

If you know of any good service center in your area then have them check if this component in your device is functioning properly. If it isn’t then this is the part that needs to be replaced and not the whole motherboard. If the whole motherboard is to be replaced then you will not be able to access your phone data anymore.

S4 Does Not Charge Or Turn On

Problem: My Samsung S4 – the screen had gone all white and bright and then the phone died forever….it doesn’t charge, i’ve tried changing batteries, i tried draining the battery method and then putting it back also but it didn’t work, no lights or anything on the phone…it’s just dead, simply dead. What can the problem be??

Solution: It looks like this may already be a hardware related problem. Bring your phone to an authorized service center and have them check the charging port of your phone. If the port is good then the next component in the list that needs to be checked is your phone’s power ic. There’s also the possibility that the phone display is causing this issue so this needs to be checked as well.

S4 Does Not Turn On After Charging

Problem: Hey guys  i plugged in the phone 2 hours later checked to see if it charged but the phone was super hot and now it doesn’t want to turn on  something to mention last night when i pluged it in to charge a screen appeared “downloading do not turn off target”  i did a soft reset and it was fine till this morning that i tried charging and nothing.

Solution: There’s a possibility that this problem may be software related. Try taking out the phone battery and microSD card (if one is installed) then press and hold the power button for at least a minute. This discharges the phone circuit and clears out its RAM. Reinsert just the battery the see if you can turn on your phone.

If the problem persists then try charging your phone using a different charger and USB cord for at least 20 minutes then attempt to turn on your phone.

If you still can’t turn on your phone then check if you can enter your phone’s recovery mode. If you can then attempt to wipe the cache partition of your phone.

You should also try connecting your phone to a computer running on Samsung’s Smart Switch software. Press the power button of your phone once it is connected to your computer and the software is running. If your phone can be detected the I suggest you backup your phone data.

After backing up your data you can do a software recovery or you can proceed with doing a factory reset through the recovery mode.

If the problem still persists then try using a different phone battery. You should also consider bringing your phone to an authorized service center and have it checked for any hardware related issues.

S4 Mini Does Not Turn On

Problem: Hi. Well I have a Samsung Galaxy S4 Mini and it won’t turn on. What happened was it started to become very difficult to charge. I had to put the charger a certain way to charge, then it just stopped charging. So I took it into an experienced tech in my area and he said he changed the power port but it still won’t turn on. When I first got it back it would vibrate when I would plug it in but now it doesn’t do nothing. He said it was just really dead. Nothing works to get a response,  no holding the buttons. Nothing

Solution: Have you tried using a different USB cable when charging your phone? This cord usually gets damaged easily especially if it is constantly coiled or bent. You should also try using a different wall charger.

If your phone still does not charge or turn on then the problem may be caused by some component inside your device. Bring your phone to an authorized service center and have it checked.

S4 Does Not Turn On Unless Connected To Charger

Problem: Battery dies very fast. New battery, formatted device, and put on safety mode which did not help. I am wondering what to do….also when I remove the battery the phone will not turn on unless I plug it into a charger. Than an empty battery appears but once I boot it the regular battery power is accurate.  IDK…..maybe its kitkat version. The phone lasts with power for 4 hours with no use on it. Thanks.

Solution: I suggest you get a new phone battery first since this issue is commonly caused by a battery that has gone bad.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Screen issue when Galaxy S4 is powered on, other charging power issues

Here’s another post for those looking for solutions for #Samsung #GalaxyS4 power woes. Majority of the time, power issues are due to hardware failures, which, unfortunately are beyond the scope of support of this blog. Make sure to ask for assistance from professionals if you don’t want to tackle a hardware failure yourself.

S4

These are the topics discusses here today:

  1. Galaxy S4 not responding and won’t turn on
  2. Galaxy S4 does not boot normally
  3. Charging issue on Galaxy S4
  4. Screen issue when Galaxy S4 is powered on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 not responding and won’t turn on

My GT19505 was drained out of battery (as in completely empty). It won’t turn on or even respond to charging. When connected to a charger no response not even vibrate or lights as In nothing. I tried leaving the charger on it for 30 minutes but still nothing. The device just heats up.

Still haven’t tried putting a new battery or charge my battery to other device or battery charger.

Hope you can help me out.  If i can just make it response will try to revive it through Odin. Hope its not the whole motherboard or something. Thanks more power. — Cham

Solution: Hi Cham. Try booting your S4 in different operating modes first and see if it responds.

Boot in recovery mode

If you haven’t tried recovery mode yet, here’s how to do it:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.

Recovery mode gives you options to wipe the cache partition or do a factory reset. If your phone won’t boot in normal mode, but allows you to reach recovery, consider doing any of the options provided.

Boot in safe mode

Another boot mode you can try is safe mode. Here’s how:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Safe mode prevents third party applications from running. If you boot in safe mode, that means that one of your apps is preventing your phone from booting normally.

Boot in download mode

Lastly, you must try to go to Odin or download mode.

  • Power off the phone completely.
  • Remove the battery for 10 seconds.
  • Re-insert the battery.
  • Press and hold Volume Down, Home and Power buttons at the same time.
  • Release the buttons only when the ‘Warning!!’ message shows up.
  • Tap Volume Up button to confirm that you wish to enter Download Mode.
  • Wait until the phone shows the green Android logo with the ‘Downloading… Do not turn off target’ message underneath it.

If your phone continues to ignore all your hardware keys procedures, make sure to try using another battery before charging it again.

Problem #2: Galaxy S4 does not boot normally

Hi. I bought a Samsung S4 this time last year, and it isn’t working. Like I would go on to an app, and it would immediately shut down. but that goes for every app including setting and stuff that’s already on the device.

Sometimes, which is most times, my phone would not even be able to reach the home screen before it glitches green and the screen turns black and it wont work. The battery doesn’t work either. My tablet would be on 27% and I would put it on charge and it will be on charge and charging but as soon as i take it off, it will go straight back down to like 10% so it doesn,t work and the tablet doesnt charge.

I have rebooted it. done a hard reset on my S4 and it doesn’t make it to the home screen before glitching and turning off. and it only makes it to the Samsung logo.

i have taken it back down to the place i got it, and they fixed it for about 3 weeks before it went back to the broken self it is. I have no idea what to do. — Ashley

Solution: Hi Ashley. Did the repair shop or store that fixed the device indicated what the problem was? Was it software or hardware? Did they tell you what solutions they tried to get it back to working order?

Providing these information is helpful for us to be able diagnose the issue efficiently. As it stands, what we can think of is a possible software or app problem.

Try booting the phone in safe mode and see what happens (steps are provided above). If one of the apps is the culprit, safe mode should allow you to boot back to an environment where you can uninstall them until the reason for the problem has been eliminated.

Try doing a factory reset as well and see what happens next.

Problem #3: Charging issue on Galaxy S4

The battery charges inconsistently. Many times I get a message saying the phone can’t charge because it’s using too much power, even when no apps are open.

The phone will sometimes actually lose power when charging, even when it’s powered off. I did try the suggestion on the site for holding down the volumes &  power buttons for 2 minutes to try to recalibrate the battery. The main thing I haven’t tried is a factory reset.

Every time I turn the phone on I get a message saying the SIM/UICC is removed &  4G LTE will not work. I usually can close this message by force stopping the phone app. I tried a micro SD card, but it doesn’t fit. What type of card does fit? I realize the SIM is mainly for using the phone on different networks, but I’d love to have a memory card.

A little bit about the cell. I am using GO launcher & Go SMS. As I said, the cell is in great shape, never been dropped, scratched, damaged. I really want to use it, but can’t rely on a phone that may not charge. 

Suggestions would be appreciated & please feel free to contact me if you require any additional information. — John

Solution: Hi John. Your phone’s battery discharges tiny amount of power even when the phone itself is not turned on. It is understandable if power loss is tiny. A significant loss of battery power when your S4 is powered off is a totally different story though and may suggest a battery malfunction. We usually recommend trying another battery in this case as the first step but doing the basic software troubleshooting may also work.

Try to restart your phone in safe mode, observe it for a day, then charge the phone. Make sure not to restart the phone during the observation period to avoid booting back to normal mode. Third party apps won’t run while a device is in safe mode so you’ll be left with a few basic functions. If the issue fails to occur while your S4 is in safe mode, that means that one of your installed apps is the reason for the trouble.

Proceed to factory reset if nothing changes even when in safe mode. A factory reset will restore the original state of the current Android version so if the issue on the firmware side, the other concerns you have may also be eliminated.

A Samsung Galaxy S4 uses a microUSB card of up to 64GB so we don’t understand why your device won’t allow it. Try to bring it to a store and let their attendants open and insert the microUSB card on your unit.

Problem #4: Screen issue when Galaxy S4 is powered on

The S4 fell and the screen and digitizer was cracked so I ordered a replacement from Amazon (https://www.amazon.com/gp/product/B01203TZKK?psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00).

After receiving it I carefully swapped the parts onto the new screen. Powered it on and the screen worked with no problem. Took it off to finish attaching the back of the phone.

Now after powering on for the second time the screen starts to flicker with lines and patches of gray to the point I could not use the unlock pattern.

I then took everything apart again and everything seems to be good, but every time I power on the same thing happens, and the screen cuts off after it reaches to the lock screen. A guy on youtube said to blowdry the back of the motherboard so I did.

After doing this it was still the same, I left it alone for a 30min an when I powered it on again it works, comes on and no screen issue at first, I can unlock the phone and use it now.

But when I press the first contact on the phone the top of the screen gets glitchy again where the caller pic is supposed to be. Now off and on the screen starts to glitch with lines running up and down and side to side at time to no lines and works normal.

I was told that the lollipop upgrade is give that problem and I need to downgrade, but to me it seems to be a motherboard problem as it only started to work better after I had blowdry the motherboard.

Now I am hoping that you will be able to help me. Also it has no water damage to the new screen or the phone. I am looking for a new motherboard right now. Any help will be appreciated. — Nevaal

Solution: Hi Nevaal. The screen issue you’re having right now appears to be a fault in the motherboard, although we are just as unsure as you are which specific component is failing. In order to know exactly what causes it, a more thorough check is needed and we can’t do that unless we check the hardware ourselves. That makes motherboard replacement the next logical thing to do. If money is not an issue, consider replacing the motherboard to see the difference.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S4 Won’t Turn On

We have been receiving several requests from our readers seeking our help in resolving the issue that they have with their #Samsung Galaxy #S4 not turning on. While this problem is usually hardware related possibly caused by a weak battery or defective power button it can also be caused by a corrupt phone software. What we will be doing is we will analyze these power related problems and provide the best possible troubleshooting steps that needs to be done to resolve the issue.

Samsung Galaxy S4

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Won’t Turn On

Problem: My phone was working fine and then I shut the screen off and put it down. Now it won’t turn back on. When attached to the charger it isn’t saying it’s charging. The battery was at 90% when this happened. I have taken the battery out and tried all of your troubleshooting on here with no luck. When I put the battery back in it vibrates and says Samsung galaxy s4 and then shuts off. My friend has the same phone so I tried her battery to see if that was the problem but it didn’t work either.

Solution: If you have already performed all of the troubleshooting steps that we have suggested for this type of issue then this may be caused by a corrupt phone software. You should consider flashing your phone using Odin. You should only consider this option if you have recently made a backup of your phone data.

You will need to download a copy of your phone’s stock firmware which you can get over at SamMobile. You also need to install Odin in your computer. Instructions on how to reflash your phone can be found at several of the popular online Android forums.

If your phone does is not recognized by Odin then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S4 Does Not Turn On

Problem: My phone won’t turn on. When I charge it, the phone does not display the usual charging icon or the LED notification that glows red. When  I connect it to the PC, it is not recognized. There were a few times when it was overcharged or undercharged. I tried levering up the little tab inside the USB port, but it still didn’t work. I took out the battery and tried charging it, and it still doesn’t work.

Solution: This problem could be caused by a defective battery. Take out the battery then press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Turn on your phone.

If the above step fails then try using another battery on your phone and see if it turns on. If your phone still does not respond then plug it to its wall charger and let it charge for at least 20 minutes.

If it doesn’t then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S4 Not Turning On

Problem: I have gotten a new phone, so I decided to leave my Samsung Galaxy S4 as a spare phone. I left it on my table for a very long time, without charging it once a while. Now when I try to turn it on, it won’t work. What should I do? Is it because I did not charge it once in awhile?

Solution: The most likely reason behind this problem is a weak battery or a faulty battery. Try charging the phone using a wall charger for at least 20 minutes then turn it on. If your phone still does not turn on then the battery may already be defective. Replace this battery with a new one then check if this resolves the problem.

S4 Randomly Turns Off Does Not Turn On

Problem: My Phone has for an unknown time the problem that it randomly turns off or when i press the lock button it shows the Power Menu for some seconds (everything is still working) and then turns off. After that I can’t power it on (mostly – sometimes it works but mostly crashes directly after in the same way) I try to boot it up normally and the Text “Samsung Galaxy S4 is showing up… and the device turns off instantly then. If I manage it to get it to the Samsung Boot Screen it starts 100%. I tried Safe Mode but the Error still comes up – same with Factory Reset. What can I do?

Solution: Make sure that your phone battery is fully charged. Check if the physical buttons of your phone are properly working and not stuck.

If an error occurs when you do a factory reset then may either be caused by a corrupt software or a faulty hardware. You should consider flashing your phone. You will need a copy of your phone’s stock firmware which you can download over at SamMobile. You will also need Odin installed in your computer. Instructions on how to reflash your device can be found at several of the popular online Android forums.

If the problem still persists after the reflash or if the reflash fails then the problem may already be hardware related. I suggest you bring your phone to an authorized service center and have it checked.

S4 Does Not Start Volume Button Stuck

Problem: Hello thedroidguy, i seem to have a problem with my galaxy s4. my phone is in recovery settings and when i try to reboot the system it immediately says error and goes back to the original recovery systems screen. earlier today my volume up key was acting weird and being held down without being touched (i would be doing something without touching my phone and the volume starts maxing out). Regardless, i can’t scroll up in the recovery systems, only down (probably since it’s broken or something even though it was working today but let’s not jump to conclusions). I think the volume up button might be preventing me from rebooting my phone so are there any ways you think you can help? Thank you for your time.

Solution: Your phone’s volume button is stuck making it difficult to start your phone normally. Try pressing on the volume up button repeatedly and see if it gets unstuck. If it doesn’t then you will have to bring your phone to an authorized service center and have it repaired.

S4 Boot Loop

Problem: I restarted my phone and after it powered off to restart it wouldn’t turn back on. it keeps vibrating and the “Samsung Galaxy S4” screen pops up and stays there for several seconds before turning back to a black screen and continues vibrating every few seconds. The battery screen has come on twice and when i tried to turn it back on it did those exact same things again.

Solution: This issue is most likely caused by some form of corrupt data in your phone. Try starting your phone in recovery mode then wipe its cache partition. If the problem persists then take out the phone battery and the microSD card if one is installed. Press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinstall just the battery then turn on your phone.

If the issue remains then I suggest you do a factory reset using the hardware keys. Take note that this procedure deletes all of the data stored in your device so make sure to have a backup of your phone data before proceeding.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Does Not Turn On

One reason why the #Samsung Galaxy #S4 is still a popular device despite being  released more than 2 years ago is that it  still has quite a decent hardware even by today’s standards. It can smoothly run any app available in the Google Play Store, except of course for some of the HD games. It is also available at a discounted price right now compared to when it was released a few years back.

Samsung Galaxy S4

While this model is quite dependable there are instances when issues can occur. Some of our readers have been complaining that their Galaxy S4 does not turn on and this is what we will try to resolve in this latest installment of our troubleshooting series.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Does Not Turn On

Problem: I was having trouble with power up. I think my lock button is bad. I pulled out the battery and tried all the different ways to power up without the lock key. I plugged it into charge to try a hard start up. now when I plug in the light doesn’t turn on, and I tried my wireless charger, still nothing. when I put the battery in it vibes and shows the galaxy s4 logo, but I can not get past that.

Solution: If you suspect that the power button is defective then you need to have this replaced. It’s going to be quite impossible to turn on your phone with a busted power button. You should however check first if there are any other causes to this problem.

Try to start you phone in recovery mode and see if it enters recovery. If it does then you have the option to wipe the cache partition or do a factory reset. Take note that if you do a factory reset all the data stored in your phone will be erased. You should only consider this procedure if you have recently made a backup of your phone data.

If you can’t access the recovery mode then try connecting your phone to a computer running on Kies. If your phone can be detected then backup your data then attempt to restore your phone to its original factory condition.

If the above troubleshooting steps fail then I suggest you bring your phone to an authorized service center and have the power button replaced.

S4 Does Not Turn On Goes To Black Screen

Problem: I was using facebook messenger with my browser open behind it, I suddenly started noticing messages coming up that google apps has stopped working, then another app, and another app. I ignored them and tried to finish my message until my phone just suddenly shut off. I tried booting and nothing happened so I pulled out my battery then put it back in, booted it and it started upgrading and then the screen went black so I repeated my steps pull the battery out and boot again, it carried on upgrading and the screen went black. I repeated that and this time is said something like optimizing apps or something and the screen went black so I repeated that. Now nothing happen on boot. The screen defo works, I held down the vol down, power and home button once and it asked if I want to use a custom os so I canceled with the vol down button. BUT, When I boot normally, try recovery mode or plug the charger in, it vibrates and the screen stays black, HELP? Its really freaking me out.

Solution: Try taking out your phone battery and microSD card if one is installed then press and hold the power button for at least a minute. Reinsert just the battery then turn on your phone. If your phone does not turn on then connect it to its wall charger for at least 20 minutes then try turning it on again.  If the problem persists then attempt to enter the recovery mode then wipe the cache partition of your phone.

If you can’t access the recovery mode then connect your phone using a USB cord to a computer running on Kies. Press the power button of your phone then check if Kies can detect your phone. If it can be detected then backup your phone data then check if you can update your phone software.

If the problem persists then your phone may already be bricked. If this is the case then you have to flash your phone using Odin. Instructions on how to perform this procedure can be found at several of the popular online Android forums.

S4 Does Not Turn Back On

Problem: So sometimes my phone has a random glitch that makes it so my screen won’t turn off when I hit the power button, so to fix it, I’ll just take the battery put, put it back in, and then start it back up and then it stops. But this time after I took the battery out, it wouldn’t turn back on. My phone was fully charged too. And the weird thing is that my phone isn’t responding to the power button at all now, but rather, right when I put the battery in, it will start to boot up on its own and will only go to the “Galaxy s4” logo, and then it will shut off. Do you know what could cause this? I would really appreciate the help.

Solution: This issue may be caused by some form of corrupt data in your phone. The first thing you need to do is to remove the battery and microSD card if one is installed. Press and hold the power button for at least a minute. This discharges your phone circuit and clears out its RAM. Reinsert just the battery then attempt to turn on your phone.

If your phone is still stuck on the Samsung logo then try to access the recovery mode and wipe the cache partition of your phone. This clears your phone of any temporary data which if corrupt can cause this issue.

If after wiping the cache partition of your phone the problem still persists then you should consider doing a factory reset using the hardware keys. Take note that this will delete all of the data stored in your phone so only do this as a last resort.

S4 Does Not Charge Does Not Turn On

Problem: I dont know what version it is as far as lolipop marshmallow ect, it is about a year old.It will not charge and when i try to turn it on it comes on a second or two and goes off .it wont even do that unless I take the battery out  and put back in.

Solution: The reason why your phone does not turn on it probably because the battery has run out of charge. Try to use a different USB cord and wall charger when charging your phone. You should also check the charging port of your phone for any signs of dirt or debris. Clean it if necessary using a cotton bud dipped in alcohol.

There’s also the possibility that your phone battery may already be defective. If this is the case then you should try using a new battery on your phone.

If the above troubleshooting steps fail then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S4 Broken Power Button Does Not Turn On

Problem: My Galaxy S4 has a broken power button and I cannot get it to turn on. I have tried literally everything, all the tricks like plugging it in and taking the battery out really fast and all the other tricks I have found online. The button still clicks, but even when the device was powered on the button would not even work to make the screen go black. The furthest I have got in trying to power the phone on is a black screen with white letters that says Samsung Galaxy, looks like it is about to power on, but then it turns off after a second or so. I have also tried plugging it into a computer. Please let me know if there is anything else I can try to get this device on cause I am very desperate!

Solution: If you suspect the power button to be defective then this has to be replaced at an authorized service center so that your phone can work properly again. Before bringing your phone in for repairs you should check first if this problem is software related by trying to wipe the cache partition of your phone. You should also consider doing a factory reset. Take note that this will delete the data stored in your phone so do this if you have made a backup of your phone data.

S4 Turns On For 1 Second Then Turns Off

Problem: hi, my s4 has recently had an LCD replaced but the issue i have now was before the screen needing replaced just not as bad as it is now. my battery was on about 40% when it switched off, usually a simply battery pull would rectify this and on some occasions i would need to charge it for a while before it switched on but usually fine after the battery pull alone. this time after a dozen battery pulls, periods of charging it will switch on for 1 second and switch off. on the odd occasion i get an empty battery icon appear on the screen but usually the start up screen appears and vanishes in a second. i took it back to the guy who changed the lcd, he said it could be my charging port but it wasn’t as a working replacement didn’t work on mine but my port worked on another handset, have also tried a new battery. still no luck, please help!

Solution: This could be a software related problem. Try taking out the battery then press and hold the power button for a minute. Reinsert the battery then access the recovery mode when starting your phone. Wipe the cache partition of your device. If the problem persists then you should consider doing a factory reset using the hardware keys. Take note that this deletes your phone data so only do this as a last resort.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S4 won’t power on after installing a software update, other power problems

There are many forms of #GalaxyS4 power problem and this post shows some of them to you. If you are looking for solutions to annoying boot or power issues, we hope that this article can be of help.

s4

These are the topics discussed in this post:

  1. Galaxy S4 won’t power on after installing a software update
  2. Galaxy S4 gets hot and drains battery power fast
  3. Galaxy S4 suddenly stops working and won’t turn on
  4. Galaxy S4 intermittently powers on initially and eventually fails to turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Galaxy S4 won’t power on after installing a software update

Hello. Out of nowhere my phone was telling me that the apps are not working properly. Almost all of them. So I thought, let me restart it maybe the problem would go away. When I restarted my phone, the phone started updating; i think it’s a software update. When the update was almost done, the phone just turned off, and it won’t turn on again.

I already tried your reset options. But they didn’t work. I don’t think it’s a battery problem because i just recently replaced it. Not even the volume up, power button and home button method does not work. The phone doesn’t even turn on, just black screen.

P.S. I’m not sure if my Android version is 4.2 Jelly Bean. I bought the phone when it came out and I never upgraded it to another version.

Thank you. — Saimy

Solution: Hi Saimy. We know that you think the problem has nothing to do with the battery so we assume that you have left the phone plugged in to a charger for at least 30 minutes. This is to ensure that there’s enough power on the battery to allow boot troubleshooting.

If your S4 no longer boots normally and you can’t reach recovery mode (by pressing volume up, home, and power buttons), try to check if you can revive it via download mode. To boot your S4 in download mode, just follow these steps:

  • Turn off the phone.
  • Press and hold Volume Down, Home and Power buttons at the same time.
  • Release the buttons when you get the warning message.
  • Now press Volume Up button to confirm.
  • Now you will see the Green Android Bot with “Downloading” message.

Also known as ODIN mode, this special runtime environment allows you install ROMs or firmware to, install custom recovery to, or root a device your device manually.

If you can boot in download mode, this means that the issue is most probably a software in nature, which in most cases, can be fixed on a user level. Since your phone will still be basically useless to you in this mode, your next step would be to try to install a new ROM (either custom or stock) to get back to normal mode. You can use Google to search for specific instructions what to do next.

Problem #2: Galaxy S4 gets hot and drains battery power fast

From time to time the phone gets rather hot. This is at the top around the SIM and memory cards. The battery gets warm too and the battery drains like a frat boy with a keg.

What is the best app for figuring out what the power hog is?

Some days it runs fine all day, others it goes through 3 batteries in a day. I have a number of email and other communication type apps in there.

Before Lollipop it wasn’t an issue. — Marty

Solution: Hi Marty. Before we proceed, keep in mind that overheating can be a symptom of either a hardware or a software issue. Your first task therefore is to identify which of the two is the real cause of overheating, and eventually of the rest of the issues you mentioned. We believe that the issues you noticed on your phone (overheating and fast battery drain) are related and coming from the same source.

Check which app is a battery hog

The first thing you can do at your level is check what app is eating up battery power. Though there are a lot of third party apps that can tell you which app is the biggest power hog in your device, we suggest that you use the built in feature. You can go under Settings>Battery and tapping on apps to check which ones are draining battery faster than others. If you want to use third party apps to check the same details, start with Battery Doctor.

If you notice an app that appears to be consuming your precious battery power eventhough you seldom use it, there’s high likelihood that it may be running in the background most of the time. Try monitoring it for a few days and see if you can remove it from your phone to see the difference. Apps that run in the background can put constant pressure on the battery, especially if they require more than the regular processing tasks. The longer that the phone’s processor actively run to fulfill an app’s request to do a job, the faster it drains the battery and the higher the chance of overheating.

Install system and app updates

Overheating, as mentioned, can be caused by apps. Firmware glitch, corrupted app cache, or a faulty app can manifest in overheating sometimes so it’s good not to take chances not to download updates when available. Make sure that everything is updated to narrow down your task of isolating the real issue. Make sure to head over to the Play Store and install all available updates for your applications. The same goes through for your operating system. Make sure to install all over-the-air updates from your carrier.

Regularly clear the system cache

Wiping your S4’s cache partition should be done once every few months to ensure that the system uses up-to-date cache. If you haven’t done this before, here are the steps to do it:

  • Turn off the phone.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Boot in safe mode

If you suspect that there’s a problem third party app, the best way to verify it is to restart the phone in safe mode. This special runtime environment prevents third party apps from running so if the phone works fine when in safe mode, your guess is right. To load safe mode, do these steps:

  • Turn off the phone.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Perform a factory reset

Finally, if all these solutions won’t work, consider doing a factory reset. This is to check if the issue is with the updated firmware the phone is using. Try to use the phone for several hours to a day without installing any app so you can see the difference. Here’s how to do a factory reset:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Our blog does not do hardware diagnostics and troubleshooting so need to seek help of a professional if you want to explore the topic further. Hardware troubleshooting includes using another battery to see if the issue comes from it.

Problem #3: Galaxy S4 suddenly stops working and won’t turn on

Hi there. I am using a Samsung Galaxy s4. Up until today my phone has been working brilliant. It’s 3 years old, never been dropped. I was making a phone call and was on the phone a good ten minutes until my phone went completely dead. As I’ve gone to charge my device nothing happened. I normally get a small red light to show that it’s charging. I’ve tried two different chargers in loads of different wall sockets but still nothing.

Could this be my battery or my phone? It’s never done anything like this before. Just hoping it’s fixable As I really like this device. PLEASE help. Many thanks and kind regards. — Laura

Solution: Hi Laura. The issue can be anything unless you try to isolate the possible causes. A good first step is to check the battery to see if there are any telltale signs of damage like deformities, bulging, or overheating. Using another battery, if possible, is the best thing to do though.

If you’re satisfied that the battery is fine, try to check if you can boot the phone in other modes like Safe mode or download mode (steps provided above). If it remains unresponsive and you are unable to boot it other modes, consider having the hardware checked by a local technician or Samsung.

Problem #4: Galaxy S4 intermittently powers on initially and eventually fails to turn on

Last week I was playing music and when I had press the lock screen button it froze my phone for a couple of seconds and then it turned off. I had to unplug the battery and re-plug it back in. This worked for the first time. However, the second time it happened I could not get the phone back on as easily as the first time.

Whenever I unplugged the battery and re-plugged it back in I would get the Galaxy S4 screen to come on for about 1 or 2 seconds and then it will turn off. I would have to press and hold the power button of my phone hoping that I will get lucky and it turns on. This worked for a couple of days. However, within these couple of days I was not allowed to press the lock button (power button) on my phone because then it will turn off and stay off like I had previously mentioned.

In addition, when the phone is off it will NOT charge. For some reason it does not charge when it turns off. Lucky for me I have a brother who has a Galaxy S4 too. I use his phone to charge my battery to make sure it is fully charged and that is not the issue.

Anyways, recently I had accidently pressed the lock screen button out of habit and now my phone does not allow me to turn it on like it would before. It still does the exact same thing when it is off. The only thing different now is I cannot turn it back on. — Ryan

Solution: Hi Ryan. There’s a chance that the problem may be the power button. We suggest that you do all the basic software troubleshooting mentioned above first, then to seek the help of a technician to see if there are any hardware problems. Keep in mind that after some time, the buttons may eventually deteriorate to the point that they may stop working at all. To know if this is the case, have Samsung or a qualified technician check them as part of the overall hardware check.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.