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galaxy s4 wifi

Troubleshooting guide for Bluetooth issues in Android devices [Part 1]

10-Christmas-Gifts-For-Your-Car-App-Your-Car

Ever since Lollipop was released last year, the number of Bluetooth-related problems have increased. It’s no wonder that we are receiving more and more emails everyday about this topic. This post is our answer to the questions of our readers about their Bluetooth troubles and it covers all sorts of problems.

If you don’t find your issue mentioned here, don’t worry as we are planning to publish more posts in the coming weeks.

Don’t forget to use the link provided at the bottom of the page should you want to contact us.


 

 

Problem #1: Android device won’t connect to Ford Bluetooth system after updating to Lollipop

Since updating to Lollipop. My Bluetooth will not connect to the Bluetooth in my Ford car. Any help? — Liz

Solution: Hi Liz. There must be a compatibility issue between your phone and your car. For more information, please visit this article: Solutions for issues between your car Bluetooth system and Android device.

Problem #2: Bluetooth and Wi-Fi stop working after updating a Galaxy S4 to Lollipop

Sir, I am using a Galaxy S4 (i9500) from the last 6 months. I have updated to Lollipop . Now Bluetooth and Wi-Fi are not working. Both icons are not fully brighten while i am touching on them.

I have used the factory reset option along with the Wi-Fi service mode but again happened the same problem.

could you please rectify the problem and let me know. kindly find the attachment. Regards. — Nitin

Solution: Hi Nitin. Performing a factory reset can become ineffective if you install back the same set of apps afterwards. We think that one of your installed apps is the culprit here. Normally, once you restore all the phone’s functions to default via factory reset, everything goes back to normal.

Please perform a new round of factory reset but make sure to observe how the phone works, especially the Bluetooth and Wi-Fi functions, without installing any third party apps first. If both works, start installing your apps but make sure you observe the phone before installing another one. Do this until you have isolated the offending app.

If this process won’t work, please consider getting a phone replacement. There had been some extremely rare instances that a phone gets bricked after installing an official Android update.

Problem #3: Mazda 6 Bluetooth Phone Book cannot recognize a phone number from an S3’s address book

Just got a Samsung S3. And had to use Bluetooth Phonebook to download my phone book into the car which it now has. I can use phone without any problems however in the car (a new Mazda 6) I cannot phone anyone as all I get is the number I am calling is not recognized. I can receive calls no problems. — John

Solution: Hi John. You have to contact your car manufacturer or the car kit’s maker for Bluetooth updates. The reason for your problem is that the car kit may be missing a compatible profile or standard so it can match the numbers stored in your phone’s address book properly.

If you’re lucky your car kit can still be updated. Just give it a try. Otherwise, you may have to replace the existing car kit you have with a new one.

Problem #4: Android phone notifications are routed to car speakers via Bluetooth

The issue I have is when the phone is connected to Bluetooth (such as my car stereo) it makes a loud notification when I get a text message. I do not remember turning anything on and it never did this before it updated a few months back. I am on the 5.0.1.

I have tried turning off all sound on the phone such as notifications, ringtone, media, and system. I should note that the notification does not come out of the phones speaker, but the Bluetooth speaker (the car speakers). I have had the same car stereo well before this started happening so I do not think it is that.

I have tried searching the web for any answers but it came up dry.

Thank you for your time, if you need to hear the sound email me for my phone #. — Thomas

Solution: Hi Thomas. Please to re-pair both Bluetooth devices and see what happens. Make sure to delete previous pairings first to establish fresh connection.

You can also try checking under your car’s Bluetooth settings to see if both Call audio and Media audio are checked. Normally, both should be checked but try switching settings around and see what happens.

Problem #5: Voice navigation from Google Maps and Waze turn off  if Bluetooth is enabled

Once the phone is linked via Bluetooth to my car the voice directions on Google Maps and Waze do not work. The voice comes back if I shut off Bluetooth. I would like to hear the voice directions. Is there a setting I am missing? — Bob

Solution: Hi Bob. There must be some settings you must change to in both devices to get what you want.

First make sure that these things are in place:

  • Voice guidance is not muted in the Google Maps app
  • Volume on the mobile device and your car’s volume control are up.

If both these things are confirmed, try to restart your car’s Bluetooth system and your phone.

If the problem remains, go under your phone’s Bluetooth settings, tap on the car’s Bluetooth setting on the menu, then make sure to disable “Media” option.

Bluetooth settings may vary from phone to phone so simply try to find a similar option if you cannot the same exact one as provided here.

Problem #6: Bluetooth and Wi-Fi keeps on disconnecting in Galaxy Note 3

My phone is a Samsung Note3 n900, and my Wi-Fi is not turning on, neither the Bluetooth. I did hard reset and soft reset but it’s still not working. Please I need your help. — Cristela

Solution: Hi Cristela. Please refer to our suggestion for Nitin above.

Problem #7: Android phone unable to move some contacts to car via Bluetooth

Hi I have just got a new car, Mazda CX-5.  The car will only import certain contacts from the phone via Bluetooth. I have tried rebooting the phone and turning car on/off etc but it will only import 204 contacts out of 340. The phone has worked flawlessly with other modern Bluetooth systems on other cars – I travel frequently for business and use hire cars wherever I go.  Help. — Charles

Solution: Hi Charles. We can’t find a reason why your phone will only import selected contacts thru Bluetooth other than the possibility that the missing contacts may have already been stored in the destination medium before the transfer. In other words, the phone may have detected some duplicate contacts in your car thereby only moving new contacts to it.

Problem #8: Calls are routed to car’s speaker when Bluetooth is enabled

When I use my Bluetooth for a call whether sending or receiving, it works fine until I use it again and it goes to speaker. Never had this issue until a few weeks ago when I used a Bluetooth in a vehicle that allowed me to not use my headset but, thru the system set. Now I have to push my Bluetooth on the phone that I am back to using my headset. It is a BT1000..help please! — Merriell

Solution: Hi Merriell. Please refresh the connection by deleting the old pairing first, then creating a new one.

If that won’t work, go under Bluetooth settings in your phone and make to uncheck Audio call  or similar option.

Problem #9:  Galaxy Note 3 switches to speakerphone when connected to Bluetooth during a call

Whenever I’m on a phone call, it will randomly switch the call to speakerphone but the speakerphone button is not lit up and I’m not touching the phone at all. It also does it when I’m using Bluetooth in the car and the phone is sitting near me. I have to then turn speaker on (it stays on) then back off to return it to handset or Bluetooth. Drive mode is not on and there are no motion or voice controls on either. It’s impossible to use the phone without broadcasting my conversation to others. How do I fix this!? Thanks for your help.

Edit to add: soft reset did not help and it’s been going on for about a month and is getting more frequent. — Krista

Solution: Hi Krista. The issue may be phone-related so please do the standard solutions below:

Delete the phone’s cache partition

This forces the phone to generate a new cache so if certain apps with outdated cache is the problem, it will be taken cared of easily. If you haven’t tried this before, simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  • When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  • When the Android System Recovery screen appears, release the Volume Up and Home
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Now, if deleting the cache won’t make any difference, you can restore the phone to its factory defaults.

Problem #10: Bluetooth keeps on showing “Unfortunately, Bluetooth share has stopped” error

When i connect my Bluetooth with a speaker or device and play music, it says, “Unfortunately, Bluetooth share has stopped” and then disconnects with the device. It then continues to reconnect and disconnect. Help please! — Cristian

Solution: Hi Christian. Please delete the phone’s cache partition. Steps are provided directly above.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How To Fix A Samsung Galaxy S4 With Message Sending Failed Error & Other Related Issues

Welcome to our focused troubleshooting series that aims to resolve the Samsung Galaxy S4 message sending failed error and other related issues. If you own this particular device and are having a problem sending an SMS, MMS, or other related issues then you have come to the right place as we will be providing solutions to these problems.

Samsung Galaxy S4

In this installment of the series we will tackle five real world problems that have been recently sent to us by our readers. These problems have been chosen since they are messaging related issues. We will provide the necessary troubleshooting steps that needs to be done per issue which we hope will lead to a resolution.

If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Not Receiving Text Messages While Connected To Wi-Fi

Problem: I can send text messages but do not receive notification (I have selected that option in my system to notify me when a text has been delivered).  I do not receive text messages when I am on wifi at home or work unless I receive a call.  If I am just on network (away from home or office) I receive text messages.  I can receive phone calls no matter where I am.  All of my notifications come through (all emails and facebook).  Just started doing this on Sunday of this week. (It is currently Friday)  I have reset the cache, taken out the battery, taken out the sim card, and restarted everything.

Solution: You should start the troubleshooting by taking out the SIM and inserting it in another phone. Check if the same issue exists in this other phone. If it does then I suggest you get a new SIM. If the issue does not occur then the problem may be with your phone.

The first thing to do is to make sure your phone is running on the latest software update.

Next, check if this issue is caused by a certain app you recently installed. To do this you should start your phone in Safe Mode.

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

Check if the problem occurs in this mode. If it doesn’t then it’s likely to be caused by an app. Find out what app is causing this and uninstall it.

If however the issue still occurs even in Safe Mode then proceed with backing up your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Message May Be Corrupt When Using Emoji

Problem: So I have downloaded an emoji keyboard and whenever I put an emoji in a text message it puts a question mark instead and before I send it out it says “message may be croupt”

Solution: For this particular issue you need to change the input mode of your messaging app to automatic. To do this follow the steps listed below.

Open the messaging app then go to its menu. Go to settings then input mode. Change it to automatic.

S4 Does Not Send Text Message

Problem: My phone wont send text messages. I can receive text messages but when I send a text it keeps saying fail to send. I think its because I might have accidentally deleted the message center number.

Solution: If you think that you may have deleted the message center number then you need to set this up again since you won’t be able to send out a text message without this.

  • Press Messaging.
  • Press the Menu key.
  • Press Settings
  • Press Message Center

The number will depend on what carrier you are on. It’s best to contact your carrier as to what message center number they are using then make sure your phone is also set to use this number.

If the message center number is present already and is correct but you still can’t send a text message then try to restart your phone to refresh its connection to the network.

If the issue persists then start your phone in Safe mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Try sending a message in this mode. If you can send out a message then the issue may be caused by a third party app installed in your phone. Find out what app this is and uninstall it.

S4 Not Sending Text Message To Certain Contact

Problem: Hi there, basically my phone won’t make a call or send texts to a certain contact in my phone, ill ring the number it rings twice then goes straight o their voicemail, this doesn’t happen with any other call i make, also if i manually enter the number in the keypad it still does the same thing, the person also doesn’t receive any of the texts i send, though my phone logs them as being sent. please help

Solution: If the status of the message in your phone reads sent then it’s very likely that the message has already been sent and that the issue is not with your phone. There may be a software installed in the other phone that is blocking the text message from being received or your number may be included in the blocked list. The same applies to the calls which goes straight to voicemail.

Have the other person check on the settings of their phone as this may be where the problem exists.

S4 Not Sending Text Message After Lollipop Update

Problem: Hello. I currently am the owner of a unlocked Verizon Samsung Galaxy S4 running on T-Mobile. After the last lollipop update, my android device is having troubles sending SMS. The weird thing is that it can receive MMS and SMS, but just cannot send SMS. In other words, I am also able to send MMS. I thoroughly looked into the problem and have gained that I need to see the SMS Messaging Center Number; however, after the update, my phone no longer displays this box that displayed the number in the Messaging app’s settings. Furthermore, I have moved my SIM card to another device and is able to send SMS no problem. Therefore, is this a hardware problem? If so, do you believe Verizon is working on a fix for the update? Thanks so much.

Solution: This appears to be a software related problem brought about by the latest software update. You should try to check again for any new updates but this time do it using Kies. Connect your phone using a USB cord to a computer running on Kies then check for any new updates. Install the updates on your phone if there are any present.

If your phone is already running on the latest software update then you have two options. The first option is to wait for a new update to arrive which will fix this issue. The second option is to rollback your phone software to a previous version. You will however need to do this manually since this is not a supported procedure by Samsung. Try checking the popular Android forums online on the exact procedure on how to do this.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix A Samsung Galaxy S4 Not Connecting To Mobile Data Or Wi-Fi & Other Related Issues

Welcome to our focused troubleshooting series that aims to resolve the Samsung Galaxy S4 not connecting to mobile data or Wi-Fi and other related issues. As the title suggests, we will be troubleshooting issues pertaining to data connectivity on this device. If your S4 does not connect to the Internet or is having a slow connection then you have come to the right place.

Samsung Galaxy S4

In this installment of our troubleshooting series we will tackle four connectivity related issues sent to us by our readers seeking our help. We have analyzed each of these issues and will be providing the best possible troubleshooting procedure which we hope will lead to a resolution.

If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Mobile Data Connection Does Not Work

Problem: Hello! I have a problem with data connection in my Galaxy S4 I9505, at the first the devise was running on Android 4.4.2, the Connection data keep disabling time to time even if is activated the (H+, 3G, E) symbols next to the battery icon disappear until I switch the “Data Connection” option on/off couple times or the Airplane mode so it activate again. I did a manual update for the system to the latest version (Android 5.0.1) framework :I9505XXUHOA7_OXAHOA7 and after I finished, I started the phone but this time the “connection data” won’t work at all even it is turned ON and the (H+, 3G, E) doesn’t appear at all next to the battery icon. Please help me!! I don’t know what to do to solve this issue!! Thank you.

Solution: Since you updated your phone software you will need to check first your phone APN settings and see if this is the one used by your carrier. Compare your phone APN with the carrier settings and make the necessary changes. You can get your carrier settings from their website or by calling their technical support hotline.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Under Network connections, tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu key and then tap Reset to default.
  • If available, tap the APN (the bullet point fills with green).
  • Verify and update the following settings for the Data APN.

If your phone already has the right APN then verify if your account has a mobile data subscription.

If the problem persists then back up your phone data then perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Connecting Online When On Mobile Data

Problem: Hi I have just bought Samsung S4 and I have a problem when I’m on mobile data. When Wi-Fi is working everything works perfectly. But when using mobile data I couldn’t connect to the Internet or Facebook or you tube. But messenger and emails works perfectly. Kindly can you please guide me how to resolve this problem?

Solution: Try checking first if your account has an active mobile data subscription. Next, check your phone settings especially the APN.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Under Network connections, tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu key and then tap Reset to default.
  • If available, tap the APN (the bullet point fills with green).
  • Verify and update the following settings for the Data APN.

Compare your phone APN to the one used by your network and make the necessary changes in your phone if there are any differences.

If the APN checks out and you have an active mobile data subscription the next step is to check if a third party app installed in your phone is preventing you from getting online. To do this, you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Once your phone is in Safe Mode check if the problem persists. If it doesn’t then it may be caused by an app installed in your phone. Find out what app this is and uninstall it.

S4 Does No Internet When Using Mobile Data

Problem: Hi. My internet does not work when i am outside. Inside it works perfectly fine cuz i am connected to my home wifi. When i am outside though i cannot go on the internet, facebook, whatsapp, snapchat or any other social media. I have turned the wifi off and put my mobile data on but it still does not seem to work.

Solution: Try to check first if your account has an active mobile data subscription. You may need to contact your carrier’s technical support hotline regarding this matter.

Once you have verified that you have an active mobile data subscription try to check the APN settings of your phone and make sure that it matches the one used by your carrier.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Under Network connections, tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset your APN, tap the Menu key and then tap Reset to default.
  • If available, tap the APN (the bullet point fills with green).
  • Verify and update the following settings for the Data APN.

Make the necessary changes if there are any differences.

There are also instances when an app installed in your phone may be preventing you from using your mobile data. To check on this you should start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Try to go online while your phone is in this mode. If you can go online then the problem may be most likely caused by an app you installed. Find out what app this is and uninstall it.

S4 Lag In Selecting Wi-Fi After Lollipop Update

Problem: After the recent Lollipop 5.0.1 update I get the Settings not responding warning message (attached) when I turn on wifi then open Settings to view wifi networks on my Samsung Galaxy S4 l. It then goes to a semi black screen when I select Wait. It then eventually shows all wifi networks or connects to the relevant wifi network. I use to select OK and there is some lag time before it goes back to my home screen and I have to start the process again. Settings now has around a 20-30 second lag when it tries to load the wifi page to see available wifis. I can also select the Wifi button on the Quick Menu drop down but it has the same result. I also get a recurring random pop up message saying cannot download,  try again later. Not sure what it relates to though….perhaps a MMS but not received any message telling me I have one. I have cleared the cache already. I’ve updated all apps. Not sure what else to do.

Solution: Since this problem occurred after the Lollipop update the best way to proceed is by doing a factory reset. This is a highly recommended procedure since this issue may be caused by data from the old software version that has not been completely removed from the phone and is now causing a conflict with the new software version. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S4 Asks For WiFi Password Every Time, WiFi Turns Itself Off Automatically

gs4-wifi-settings

This post will answer questions or address problems related to Samsung Galaxy S4 WiFi connectivity. While only one email message will be shown here, we have already received tons of questions related to it. Here is the actual email from one of our readers:

I have internet service through my home phone AT&T. I have a wireless modem. I have to enter my password every time I leave my home and return.  The phone detects the modem but I am required to enter the password. Why doesn’t the Galaxy S4 remember/save the password? Is there a setting to fix this? 

Another issue is my WiFi will be off and I have not turned it off. If I’m in an area that does not have WiFi, is there a setting that causes the WiFi to turn off?”

Basically, there are two problems here:

  1. Galaxy S4 always asks for WiFi network password every time the owner tries to connect.
  2. The WiFi automatically turns itself off. (The owner didn’t specify whether the disconnection problem happens while the phone was in use or not.)

Why doesn’t the Galaxy S4 remember/save the password? Is there a setting to fix this?

Yes, there is a fix to it. It’s actually just a matter of ticking a checkbox so the device would automatically connect to a trusted / saved network. Here’s how to do it:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings then touch the Connections tab.
  3. Tap WiFi, then tap the Menu key again.
  4. Touch Advanced.
  5. Tick the option Auto Connect.

The Auto Connect option allows your device to automatically connect to a saved network whenever the phone is within range.

Another issue is my WiFi will be off and I have not turned it off.

Due to the power-saving features of the Galaxy S4, WiFi will be turned off the moment the phone goes to sleep or becomes idle for several minutes. But you can set the device to continue connecting to the network while other processes are being stopped. Here’s how…

  1. From the Home screen, tap the Menu key.
  2. Tap Settings then touch the Connections tab.
  3. Tap WiFi, then tap the Menu key again.
  4. Touch Advanced.
  5. Tap the option Keep WiFi On During Sleep.
  6. Tick Always.

This is just one angle of solving the problem. Let’s try to look at it from another angle; this time, let’s dwell on the network problem.

Modems and routers needed to be refreshed from time to time. When is the last time you power-cycled your modem? If you can’t remember when, then today may be the best time to do it.

  1. Unplug your modem (then the router if you have one).
  2. Let it rest for a minute.
  3. Plug your modem again (it may take 30 seconds or a minute before the modem can boot up).
  4. In your phone, go to WiFi settings and forget your network.
  5. Let the phone detect your network again and connect.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

How To Fix A Samsung Galaxy S4 That Can’t Make Calls & Other Related Issues

Welcome to out focused troubleshooting series that aims to resolve problems on the Samsung Galaxy S4 that can’t make calls and other related issues. As we all know, one of the main reasons of owning a phone is to make calls and if a call issue arises then it loses its usefulness. The good thing is that we are here to help you with any call related concerns that you may have with this particular model.

Samsung Galaxy S4

In this installment of our troubleshooting series we will tackle five real world problems sent to us by our readers. We will provide the necessary troubleshooting steps that needs to be done per issue which we hope will fix the problem.

If you own a Samsung Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Wi-Fi Calling App Does Not Appear

Problem: WI-FI CALLING APP does not appear under more networks.  I go to settings, more networks and WIFI CALLING does not appear.  Therefore I cannot make calls over WIFI which for me is crucial due to having a poor signal in the area.   This phone is a refurbished Verizon S4. 

Solution: Since this phone was previously a Verizon phone then it may be running on software that still does not support Wi-Fi calling. Verizon has recently announced that support for Wi-Fi calling on their smartphones won’t arrive until mid-2015. Since you are using a refurbished Verizon S4 then chances are this feature isn’t included in the device yet.

To verify on this further try to get the software version your phone is running on. Go to Settings – More – About Device then take note of the baseband version and the kernel version. Check both over at Google and see if the results would indicate that it is a Verizon software.

You can however do a factory reset to check if the missing Wi-Fi calling settings is due to a glitch in your phone software. Just make sure to back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Calls Get Dropped

Problem: I have very good signal mobile data, a broadband speed test shows up to 30Mb down three Meg up. Phone will drop to one bar during calls and/or not connect at all…will show VZ network 4glte then go to unknown network.  Digitizer just replaced…I’ve checked / rechecked all connections

Solution: Try checking if this issue is caused by a third party app installed in your phone by starting the device in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Once in Safe mode proceed with checking the call performance of your phone. If the issue does not occur then there may be a third party app installed in your phone that is causing this issue. Find out what app this is and uninstall it.

If however you are still experiencing the same issue then try to check if this is a network related problem by recreating this scenario in different locations. If the problem occurs in only one location then there may be a network issue in the area.

You should also try to change the network mode of our phone and check if the issue gets resolved.

  • Tap Settings.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Network mode.

One last troubleshooting step you can do is to perform a factory reset. Make sure to backup your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists then this may already be a hardware related problem. If this is the case then I suggest you bring your phone to an authorized service center and have it checked.

S4 Cannot Hear Calls

Problem: My Android Version only say 4.4.2.. I received a replacement device from cricket yesterday thru asurion insurance.. I can not hear calls I make or receive!! Everything else works.. like music ring tones all other noise and I can bluetooth calls with my headset!  So I don’t get it! Please help me! I paid a big deductible to get a new phone that doesn’t work & if you can help me get it to work I won’t have to send it back!!! Thank you!!

Solution: You should first start your phone in Safe Mode to check if this issue is caused by a third party app installed in the phone.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Make a call. If you can now hear the call then the problem may be caused by a third party app installed in your phone. Find out what app is causing this problem and uninstall it.

If however the problem persists even in Safe Mode then I suggest you proceed with doing a factory reset. This usually resolves any issue that is caused by the phone software. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem persists then this may already be hardware related. If this is the case then you will need to send the phone back.

S4 Called Party Can’t Hear Call

Problem: Hello, I have a Samsung Galaxy S4 16GB.  I received notification that a System Update was available and I installed it.  Since I did that I have been experiencing the following problem: When I either place outgoing calls or receiving incoming calls the party on the other end cannot hear me when I use the phone normally (on the side of my face).  They are able to hear me, however, when I change it to Speaker Phone mode.  It also appears like the “Ok Google” voice feature is not working now, although I believe I have used that at least once since the upgrade, so I am not sure if it just stopped working or if it hasn’t been working since the upgrade. I have tried “Wiping the Cache” based on online information, but that did not help.  Any ideas? Thank you for you help.

Solution: Since this problem occurred after a major software update the best thing to do is to perform a factory reset. This deletes any remnant data from the previous software version that may still be in your device and causing a conflict with the new software version. Just make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

4 Samsung Galaxy S4 WiFi / Internet Connection Problems

galaxy-s4-wifi-problems

Among the many problems and complains we receive through our mailbag address ([email protected]) are connectivity problems most especially WiFi and the Samsung Galaxy S4 is the most popular device in our list. This post, basically, will address four of the most common WiFi problems we received from our readers this week.

Here are the emails we received from our readers describing their problems:

“I don’t know how to put this but it seems that my internet connection is unstable. I have a router at home and have setup my WiFi. I believe this problem started a couple of weeks ago and I was just too busy to give a damn about it until today. I know it’s unstable because I can browse at one moment, then I can’t a moment later. My phone, which is a Galaxy S4, doesn’t behave like this when I’m connected to other WiFi hotspots (ex. Starbucks and office). Don’t know what to do so I need your help guys.” — Marianne

Please bear with me as I am dumb when it comes to technology but I own a smartphone. My problem is about my Samsung Galaxy S4 smartphone. More often, it disconnects from my Wi-Fi connection and automatically connects to mobile data network without me initiating it. How can you prevent this from happening. It pisses me off every time because my connection will be cut off and I have to wait a few to several minutes to regain my connection. There are even times when I had to reboot my phone so I could browse the internet. It’s very annoying.” — Joey

Hey guys, how you doing? This is actually the second time I sent you an email. The first one was last year and you addressed my problem so well that it didn’t happen to my phone again. Now, just recently, I noticed that there are times when my phone can’t or refuses to connect to my own Wi-Fi network at home. It was sporadic at first; I can connect then the next time I can’t. But I let it pass thinking it was just some kind of a technology glitch on my phone. Well, I used to think like that until yesterday and today when I can’t connect to Wi-Fi anymore. Whatever or however I do it, my phone just won’t connect to my Wi-Fi. Please help.”Marquee

Hey, first of all, I want you to know I love the drippler app and TheDroidGuy.com is one of my favorite sites especially that you publish stories in a timely manner. Since you guys offer free advices to your readers, I have a little problem. My phone, a Galaxy S4, doesn’t have problems connecting to a Wi-Fi network, my own network. However, I just cannot browse the web even if I am well-connected. It may sound ironic that I am connected but I’m not really. Any advice will surely be appreciated. Thank you and keep up the good work, guys.”Mark

How To Resolve

The problems mentioned by our readers above are very common but they are not as complicated as they appear. If the WiFi connection is unstable, the phone will display an error message and when the device automatically disconnects from its current connection to connect with other network, well, something has to give in. The other two problems may be problems with the network itself or the device that broadcasts the signal. To address these problems, here’s what you need to do:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to and tap Wi-Fi.
  4. Long press the network you’re connecting to.
  5. Tap Forget Network.
  6. Tap the Menu key again.
  7. Choose Advanced.
  8. Make sure Passpoint is set to Off so that the phone won’t automatically connect to Wi-Fi access points that require additional authentication through a web browser.
  9. Turn Auto Network switch to Off by unchecking the box.

In case your problem is that you can’t connect to your Wi-Fi network or you can but you cannot browse the internet, here’s what you can do:

  1. Verify that your router is broadcasting in a clear spectrum. It means that there is minimal interference in the area. If you have home phones or microwaves at home, try using 5Ghz frequency for clearer broadcast.
  2. When testing your router signal, do tests as near as possible to your router avoiding walls or electronics that may break the line of sight or interfere with the good connection between your router and your phone.
  3. If your router is considerably far from your phone, try using 2.5Ghz instead of 5Ghz as it has wider range than the latter.
  4. If all else fails, contact your router manufacturer or technical support for some support.

One of our readers sent us some tips related to the problems mentioned above:

A couple tips you missed.

1. Do you have a custom ROM? There are issues with Wi-Fi on some combinations of modem and custom ROM. Read the forums on xda-developer for your ROM to see which modem is recommended for your ROM.

2. Go to Wi-Fi in the settings, then menu, then Advanced. You’ll find an option for automatically switching to mobile data if the connection is unreliable (exact wording varies based on version). I find this kicks in way too aggressively, and interprets you walking out of range (as you may do at home or work when you leave) as an unreliable connection. In some cases the auto-connect setting for a network can be disabled. Turning this off can help.

3. Look for interference. My Wi-Fi gets flaky every time the microwave is running. Other devices can cause interference as well – even nearby Wi-Fi. Try a tool like Wifi Analyzer to see what networks are near you – you’ll see various bands or channels on each network. Check your router configuration to see how to switch it to an open channel.

Those might help.”

— Earl Borah

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected].

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 5]

samsung-galaxy-s4

This is the fifth episode of our Samsung Galaxy S4 Problems series and there are still hundreds of emails that are left unanswered. To those who emailed us, don’t worry because we will try to answer your questions / problems through posts like this. By the way, at least, 15 questions or problems were addressed in this post so enjoy reading.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1][Part 2][Part 3][Part 4]

Starting next week, I will also do my best to respond to the emails we receive either to provide solutions or point you to a post that contain answers to your questions. We are serious in helping our readers so we want to utilize every possible medium online to get in touch. You can also ask us questions through our Facebook page, follow us on Google Plus or simply send us email via [email protected].

GS4 asking for original charger

Problem: Hi. So I was wondering if you know what could be my problem. I just got my Verizon S4 and every time I try to charge the grey battery shows up then it says the phone is not charging because its asking for the original charger. I am using the one that came with the phone so it should work but does not. I’ve tried hard resetting and it still did nothing. Now I have a dead S4 that doesn’t even work. Please respond whenever possible thank you.

Answer: Some way, somehow, electricity flows from your charger through the cable and into your phone. However, the current may not be enough to push the charge to the battery. In this case, the phone interprets it as though you’re using a non-Samsung charger that doesn’t meet the minimum current to charge the battery. So, the grey icon shows and the phone won’t charge and consequently asks you to use the original charger.

In short, the charger is defective. Call Verizon and ask for charger replacement (if applicable, of course), or you can come buy a store and buy one for yourself. But for now, if you really need to charge your phone to continue using it, plug it to your laptop or computer. The charging may take a little longer than the usual but at least you can use the phone after that.

GS4 can’t detect WiFi networks

Problem: Hi, I read the article about Wi-Fi connectivity problem on your website, however mine just might be a little more specific and unadressed.

I’m currently in South Korea where I bought a South Korean router called “ipTIME n1e.” I have no problem connecting to the router with my computer, my ipod, or basically anything else…except for my Samsung Galaxy S4. My phone just cannot detect my router! Now the thing is that I’m sure it’s not my router that is the problem because I cannot connect to some of my friend’s routers as well. Please help! — Kim 

Answer: I personally encountered this kind of problem before, though I was using a mid-range LG phone. What happened was I couldn’t find any Wi-Fi networks with my phone and I wasn’t so sure what happened to the phone because I didn’t do anything to mess it up. Later I found out that the service that runs the Wi-Fi was stopped for some reason and I couldn’t turn it back up. What I did was perform a Factory Reset, updated my phone to the latest version of Android and everything went back to normal.

Basically, that’s what I want you to do for now. Backup everything in your phone, perform a Factory Reset and update the phone to the latest firmware if possible. Then try to see if your phone can connect or even detect a Wi-Fi network. If that doesn’t work, there’s something more complicated you could do to at least address the problem:

  1. Login to your router.
  2. Go to the Settings and try to set the router to a different frequency first. If 2.4GHz is current set, switch it to use 5GHz and vice versa. Try rebooting your phone after you do this and let it scan for available networks.
  3. If the problem persists, try to change the 802.11 mode.
  4. Disable Auto Channel Scan.
  5. If you could set the Transmission Rate, choose “Best (automatically).”
  6. Also, try using different Security Mode.

So far, these are the things you could do on your end. If the problem persists, no choice but call your service provider to have the phone replaced or call Samsung to have it checked by their technicians.

GS4 prompting for password

Problem: Hi, I have a Samsung S4, suddenly it got locked and prompting for Password. I haven’t set any password to unlock the screen. Could you please help me on how to recover the password.

Answer: I don’t know if you own that Samsung Galaxy S4 you currently have but if it’s yours, you would probably know the password. I have a friend, an XDA Developer, who could get past any security set on an Android phone. If I email him saying I forgot my password to my phone, he would probably help me but I won’t do that because in the first place I don’t know if it’s your phone.

Let’s face it, security measures in smartphones do not exist to prevent other people from using them. Instead, they were there to protect the owners’ privacy. So, the best thing I could tell you right now, do a Factory Reset if you can’t get past the password.

Galaxy S4 screen turns yellowish

Problem: After updating my Samsung Galaxy S4 LTE to Android 4.3,when I open the Google Chrome and ask.fm, the screen become yellowish, like an old paper, but it’s still functioning normally, the only the colour of the screen become yellowish, I try opening WhatsApp and it is white as usual. Thanks. – Wafi

Answer: You’re not the first owner to experience this kind of problem. It’s not a normal problem, in fact, it’s more of a hardware issue than software. But of course, we cannot isolate the possibility that it is just a software glitch. So, I would advise you to uninstall apps affected by the problem then re-install them back. See if the screen still turns yellow. If it does, backup your data and do factory reset.

If all else fails, call your service provider or bring the phone back to the store where you bought it and claim your warranty provided the phone wasn’t soaked in water before this problem started.

GS4 reboots when 3G is enabled

Problem: Hi there, my S4 worked perfect for 5 months. Then it started crashing. When am using 3G connection it first says “SIM not found”, then reboots. I can’t switch it back, as goes into a loop till I plug it in. While plugged in, no problem. Silly thing as there is no difference how much battery charged, after 3-5 min of internet use while browsing, FB or anything, it instantly shuts down again. Tried updating, twice factory reset. Nothing helps. Had two HTC’s, was fine, this one–disappointed.

Answer: It’s more of a battery problem than anything else. When a high-end smartphone like the Galaxy S4 boot up, Android system files and necessary services will run first followed by secondary services like TouchWiz and its features, then other services that support network connectivity and the like. In this case, in my opinion, when the phone reaches the point where it’s about to load services that let it connect to any network either via mobile data or Wi-Fi, there isn’t enough power to do so that is why it reboots.

The “SIM not found” error just shows up because the service that handles it hasn’t been loaded fully due to battery deficiency. My opinion is supported by your statement that the phone functions well when plugged in or if there is a stable power source. So, try a different battery, the one that you’re sure is not busted and see if this problem still happens.

Galaxy S4 alarm won’t sound off

Problem: Hi,  I just can’t figure out how to keep my alarm volume on when I put the phone into vibrate mode. When my wife puts her S4 on vibrate or silent her alarm still goes off but mine doesn’t. Weird huh? I’ve searched all over and can’t find an answer. Thanks for any help you might have.  

Answer: Majority, if not all, of Android phones would still have alarm clocks go off even if the volume was set to zero or muted. Yeah, your issue is weird, in fact, it’s the first time I heard of this problem. I certainly encountered problem with S4 where the alarm didn’t go off on the time it was set but not this one.

When you open Clock, tap on alarm, then add time/day, you can tap on Settings then choose ‘Alarm in Silent Mode’ right? If that doesn’t work, try clearing the cache and data of the Clock app then try again. I will also have to dig more information as to the cause of the problem and how to resolve it.

Galaxy S4 stuck on boot logo

Problem:

Good evening,

I have been trying to look and see where I can get help on my phone.

I tried to call Verizon wireless and they want me to factory reset my phone and I will lose all my pictures etc. I do not want to do that. I got my phone in November of last year and never had an issue. I went to restart it today (as you are suppose to do that daily) and my phone now will not come back up. I get the Samsung logo and then Verizon and then it just gets stuck there. Is this an on going issue do you know. I love my phone and never had an issue until now and I don’t like this issue as I need my phone for emergencies. I have tried removing the battery and placing it back in and that doesn’t work. I even tried holding down the volume, start and power button all at once and that prompts me to a warning of an OC system. HELP HELP HELP!!!!

Thank you,

Jerri Lynn

Answer: I understand the hassle of doing a Factory Reset so as much as possible, I won’t recommend that. There are a lot of reasons why a phone cannot boot up completely but the most common of them all is when a third-party app is not functioning the way it should be or some data have been corrupt that the phone cannot find appropriate association to the operating system while booting up. Here’s what you need to do:

First, boot the phone to safe mode. If the phone could boot up to Safe Mode successfully, it is almost confirmed a third-party app is causing the problem. While in Safe Mode, you could disable the apps that you suspect to be causing the issue then try booting up normally.  You could enable those apps back one-by-one and see which one causes the problem. You can then disable or uninstall it.

Second, if the first procedure didn’t work out, boot the phone to recovery mode by pressing and holding the Volume Up, Home and Power buttons together. From there, clear the cache partition and boot up normally. This will solve the problem caused by corrupt data. If this doesn’t work either, no choice but to do a factory reset.

But I’m also wondering why you’re getting a warning of an OC (overclocked) system. Are you running a custom ROM or firmware on your phone?

GS4 Contacts problems

Problem:

I’m hoping you can help me.

I’m a techie type of guy (own an Audio Video installation company).

Problems I’m having:

1) Sometimes when someone calls it doesn’t bring up the contact information that is in my cell right away, it may take until I answer the call.

2) when receiving a call it will bring up the contact photo of the previous call.

3) when receiving a second call the screen won’t let me swipe to pick up the other call (freezes).

I love my cell but these little things drive me batty.

All the best,

Adrian  

Answer: This once was a common problem with the Galaxy line of phones. In the case of the S4, the problem has already been addressed just a few weeks after the phone was released last year. To address the issue, please backup your contacts and clear both the cache and data of the dialer service. Go to Settings, and then the Application Manager. You could find the Dialer service in there. Also, make sure you’re running the latest version of Android on your phone, it could be just a firmware glitch.

There are also times that problems like this happens because the TouchWiz is freezing up or lagging. You would need to clear its cache and data as well but you may lose your personalized home screens and other data.

GS4 volume problem

Problem: Hello, looking for some help. I have a Galaxy S4. I am having issues with the call volume when in calls. The volume on the phone (ringtones, speaker phone, etc.) work well. It’s when on a call that the volume is very low. Is there any way to fix this?

Thanks in advance for any advise! 

Answer: Have you tried pressing the Volume Up button while on the call? Maybe, the call volume was set just too low to make the person on the other end audible. By the way, does this problem happen on all calls?

If the problem happens on all calls, perhaps there is a problem with your phone’s earpiece. Start by cleaning it out a bit. If this issue happened just recently, a Factory Reset may be able to fix it. However, if the phone has always been like this ever since you bought it, you should have it replaced if it’s still possible, or you can have it checked by a technician. If a factory reset cannot solve the problem, it is more likely a hardware issue.

Retrieve data from GS4 with broken screen

Problem: I broke my screen and have another on the way, but I want to get all my pictures off the phone in case they all aren’t saved to my SIM and memory cards. My phone has a lock on it and KIES is telling me I have to unlock the device in order to get anything from it. I was wondering if there was a way to bypass it. My computer registers the phone but even when I go to “my computer” and click on the phone there is nothing there. I really want my pictures and stuff. I didn’t get to upload them all yet and there were a lot. I appreciate the help. — Johari

Answer: Of course, KIES could only access files on your phone if the screen was unlocked. Well, I hope you’re one of the people who signs up for a Samsung account when you first bought the phone. If not, it’s time you do because you’ll be needing that.

1.) Go to Samsung’s Find My Mobile service. [link here]

2.) Login with your account.

3.) Find Unlock my screen on the left and follow on-screen instructions.

4.) Once the screen is unlocked, you can use KIES on your computer to extract data from your phone.

If this doesn’t work, there is another way but it requires more advanced knowledge because you’ll by swapping the motherboards of your phones. Now, if won’t put your new phone at risk, there another way but it require you to use basic programming knowledge.

1.) Install Android SDK package. [download it here]

2.) Once the SDK was installed and configured, bring the Command Prompt up.

3.) Using the ‘cd command’ navigate to ‘sdk/platform-tools/’.

4.) In the Command Prompt, type ‘adb devices’ to make sure your device is detectable.

5.) Now, copy the folder from your phone’s SD card by typing ‘adb pull /sdcard/NAME OF FOLDER TO COPY’ or you can dump the entire SD card.

6.) Navigate to ‘sdk/platform-tools/’ once again and you would be able to find your files there.

Other than these, there’s no other option left for you to do. Good luck!

GS4 cropping issue

Problem: I just read your article about Galaxy S4 issues and I thought I would add my issue. When I try and crop a picture using the standard Gallery program it won’t move the selection box. I try and it will move one way or not the other and when I select “done” the area cropped isn’t close to what I selected. In the overall scope of things this isn’t a huge issue but it drives me crazy. My phone is stock and on Sprint. Thanks. — Shawn

Answer: It could be just a glitch on the Gallery app. If everything is working fine with the app except the cropping, then it’s a glitch or a messed up data. Go to the Application Manager and find Gallery, tap Force Stop, then Clear Cache and Clear Data. You may lose your personalization and some data by doing this but it could solve your problem.

Get rid of update notification

Problem: I have a Samsung Galaxy S4 with T-Mobile and recently received a notification about the 4.3 android OS update. After researching the reviews there is nothing on this that I would like. I have tried to clear the update from my notification bar but to no avail. With a little research I found people stating to long press the notification, press app info and uncheck show notification to get rid of it. However, everything is grayed out. I have cleared the cache in the software update app, download manager and still no results. My phone is not rooted and I contacted T-Mobile on how to but they ran me through the same steps and still no luck. I was wondering if you had any information on this?

Answer: As far as disabling update notification is concerned, all you need to do is to press and hold the notification, tap app info, then tap disable notification. But since your phone shows all options are grayed out, it means your service provider or carrier doesn’t allow you to disable notifications for firmware updates. To work around this issue, you need to root your phone but I don’t recommend that as you would void your warranty.

GS4 call problem

Problem: My Samsung Galaxy S4 keeps skipping. And every time I get off the phone from a phone call I have to reset my phone or the next phone call will either not be received or I can’t hear anything when I answer. What can I do? Can I send my phone back to Samsung and get a new one?  

Answer: I can’t imagine having to reset my phone multiple times a day. But I’m confused what you mean by the word “reset.” Does it “restart” or “master reset?” If this problem existed since you bought the phone, you should have it replaced then. However, if this happened recently, you must consider updating it to the latest version of Android before bringing it back to the store where you bought it to get some support.

GS4 displays black box on lock screen

Problem: Hi, every time I miss a phone call, a empty black box appears on my lock screen with a pause and next button on it but its not operable. It just sits on top of the screen and takes about 1/3 of the screen and I cant get rid of the black box after all attempts. Even after I swipe to unlock and then lock the phone the black box is still there. It goes away after about an hour by itself until the next time I miss call.

I have had this issue since day 1 and I see there more people online with the same issue but no one had an answer to fix it. I have screen shot the issue and attached it to this email. Hopefully you have some root answers. Thanks.  

Answer: I have a friend with this kind of problem the difference is that this box would come up every time he receives a text message, a phone call, or anything that makes his phone sound off. But we were able to isolate the problem almost immediately since the black box started showing up since he installed Pandora in his phone. We uninstalled it and the problem was gone.

Your case is seems a little worse because you have this problem since day 1. I don’t know if you’ve already tried disabling Galaxy S4’s stock music app. If you haven’t, try to do that and observe if the problem remains. Another option you have is to clear the cache partition via recovery mode.

GS4 freezes with messaging, won’t turn off

Problem: I currently have a S4 that I just exchanged for a new one because the battery was draining within 2 hours and getting very hot. I have had this for 9 months and this is the first time.  The phone kept freezing and would not download some apps. I got a new battery and a new phone, now it still is freezing with text messaging (taking 20 minutes or longer to send texts) and still will not download facebook.  It will not turn off when I press power button , it just spins and spins until I hit all 3 buttons to turn it off.  Not sure what the problem is. — Lisa  

Answer: Sounds like you have an unstable operating system installed on your phone. It means that either the installation was interrupted and some files were missing or some data were corrupt.

First thing to do is turn the phone off. If you can’t do so the normal way, remove the battery. Then boot to recovery mode and wipe cache partition. This procedure will delete all cached files in your phone. Don’t worry because it will cache new set of data after the reboot.

Secondly, perform a factory reset and update the phone to the latest version as soon as you finish the reset. If this doesn’t help, you really need to call your service provider and demand serious assistance.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or subscribe to our newsletter. Thanks.

How To Fix Wi-Fi or Mobile Data Connection Issues on Samsung Galaxy S4 [Part 1]

The first one of many to come! Welcome to our first troubleshooting series dedicated to giving you solutions on how to fix connectivity problems on your Samsung Galaxy S4. At the later part of this post, we have included some of the recent issues some of our users have encountered after updating to Android Lollipop.

As a quick tip, you should check out these wifi range extenders and routers, perhaps one of these devices will help with your connectivity problems.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us using this form and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

——————–

Problem #1: Calls keep on dropping when using Samsung Galaxy S4 of Digicel

Ok. So I’ve had my S4 Active for about 8 months now and all I have are problems. I link them back to when it fell and the screen cracked (which I haven’t fixed so that might really be the issue). So it fell about 2 weeks after I got it. It still worked fine, everything was still great except for the cracks. That is up until recently. I went home for Christmas and I have been having network problems. I thought it was because of my location but anywhere I go it doesn’t change. I can make calls and then couple seconds after it will drop. I can make a call and right after I hang up I see that stop sign where my bars should be. Then I have to wait for it to come up. My phone freezes sometimes when trying to make calls. I see android.com.process (something like that) has stopped working. One time I removed my battery and put it back only to get a black screen with the android mascot lying down with error on it and then I got options to reboot etc. I just selected reboot because I didn’t know what to do. I also tried to get a software update and I got a little message saying “DM initialization not ready. Check network or SIM card”. My battery  also drains ridiculously fast. It’ll only last if it’s in airplane mode. Also I can’t access my Gallery. If I use Photos to view my pictures I can but not Gallery no idea why. I really hope you can help me figure this out. Thanks for reading and if I missed anything or there’s something you don’t understand please let me know. Thanks in advance.

Below is just extra information:

I am from Jamaica and my network provider is Digicel. Don’t know how it will help but just in case. — Kerry

Solution: Hi Kerry. If all these troubles started happening after you dropped the device and cracked its screen, they may all well be the side effects of that incident. The severity of the damage can only manifest itself in symptoms like the ones you described afterwards.  There’s no telling what might happen after a drop but in your case, we can safely assume that it was bad because it affected multiple functions.

We noticed that the issues you mentioned appears to be not connected to each other, which is a strong indicator that there’s probably a general hardware failure going on. The network issues you have noticed is probably because of a failing antennae while the black screen issue you get after rebooting the phone can be a sign other damaged parts.

The best way to identify whether or not there’s a hardware issue is by performing a factory reset. Also known as a hard reset, doing this procedure ensures that the phone’s firmware is restored to its original state, which is guaranteed to work properly. If problems remain after doing a hard reset, you can safely assume that you have a hardware problem at hand. In this case, it’s best if you can have the phone checked by a professional or have it replaced.

Samsung Galaxy S4 Unable To Connect To A WiFi Network [Troubleshooting Guide]

galaxy s3 wifi problemsAmong the problems early adopters of the Samsung Galaxy S4 complained about was related to Wi-Fi connectivity. Some reported they were unable to connect to their network while using a specific security type while others said they simply cannot connect. It took about a month after the release of the flagship that Samsung acknowledged the new device had some issues with some models of routers. The claim were seconded by D-Link who said that there were only two models that were affected by what appeared to be a minor WiFi bug.

With all those inherent issues resolved and after millions of people bought the phone, many are still complaining they were unable to connect to a WiFi network. The way I see it, there are only four possible causes and they are as follow:

  • WiFi network has weak signal or not in range.
  • WiFi login credentials incorrect.
  • Router has a problem.
  • Network’s MAC filtering enabled.

GS4 Weak WiFi Reception

When your phone detects a network with a weak signal, it could mean one thing: you won’t be able to get good connectivity because either you’ll be kicked off the network when the signal drops or you simply cannot connect.

We, however, received numerous emails describing this very same problem and majority of the owners said they are trying to connect to their own network at home. So, distance is never a factor here.

If you were able to connect to your network without having any problems before, the occurrence of this issue might just be temporary.

The first thing you need to do is to soft reset the phone by turning it off, taking the battery out for 30 seconds, then turn the phone back on. After doing this, try to “forget” the network you’re trying to connect to and let the phone detect it again as it would refresh all necessary data for better connectivity.

If doing the previous step won’t solve the problem, try to see if power-cycling your router would help. More often, when connectivity problems arise, it’s the router that’s not properly sending out the signal.

After doing those two procedures and your phone is still getting a weak signal or not at all, backup all your data and do a factory reset.

WiFi Credentials Incorrect

It may sound strange but a lot of owners were complaining they couldn’t connect to their own network simply because their WiFi password won’t work. Of course, the most common advise we could give is “check your password to see if it’s correct.” Then, the owners would reply “yes, my password was right because I didn’t change anything in my network.”

At this point, the simple authentication problem turned out to be a bit complicated. The most logical thing to do is to change the network security type to “Open,” which means no password or authentication requirements. This is, of course, applicable to owners who have full access to their network. If you can connect after doing so, perhaps it’s time you change your password to something else and set the network back to require authentication.

However, if the problem persists after the above procedure, “Forget” your WiFi network from your device and let it detect the new one. Check to see if you can connect without having greeted by an error. If you can, then the problem was with the network data saved in your phone. Clearing them will force the phone to cache new ones and the process often solves the problem.

In case the problem continues to bug you after doing the first two procedures, try to connect to your network using a computer or another smartphone. If you can connect and browse the web with different devices, the problem is with the phone. You can either factory reset it or have an appointment with an authorized technician, who may also end up factory-resetting your phone before doing a general device inspection. Thus, you need to backup all your data.

Router Has A Problem

As what I mentioned earlier, when connectivity problems occur without apparent reason, it is more likely caused by a faulty router.

But before you actually call the hotline of your service provider and demand a replacement, which may take a day or two at the earliest, you may want to do what the reps call “power cycle.”

Simply turn the router off (or you can unplug it from the power source) for about a minute, then turn it back on. Wait about a minute or two (or more) before trying to connect to your network. Sometimes routers may take a little while to boot up and send out a signal.

If your router is connected to a modem, turn it off first then the modem. When turning them back on, go for the modem first then the router. At least, that’s the proper way of power-cycling your network devices.

When all of these procedures fail, call for support, demand a replacement and tell the rep you already did all necessary troubleshooting steps to no avail.

MAC Filtering Enabled

If you have full access to your network, it would be easy to fix this problem. You simply have to log into your router settings and turn filtering off or add the MAC address of your device. To keep your network security tight, we suggest you do the latter. Here’s how you find the MAC address of your Galaxy S4:

  1. Go to the Home screen.
  2. Tap the Menu key.
  3. Tap Settings.
  4. Scroll to and tap About Phone.
  5. Scroll down and find your phone’s MAC address.

Doing the procedure would surely fix the problem given that MAC filtering is the reason why you can’t connect to your network. If adding your device’s MAC address, however, won’t solve the problem, try turning off the filtering this time and see if you can, otherwise, there’s some problem with your router or network as well.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 4]

galaxy s4 broken display

This is the fourth part of our Samsung Galaxy S4 Problems series and I’m pretty sure there would be more of this next week because there are still hundreds of emails we need to answer. Don’t miss out on the first three parts of this series though:

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1] [Part 2] [Part 3]

For those who don’t know yet, you can send us your questions or problems at [email protected]. All emails will be read, except spams of course, but we don’t guarantee we can respond back to every email we receive. Posts like this will serve as our answer. So, if you don’t want to miss out every part we publish, subscribe to our newsletter and we will deliver updates right to your inbox.

Galaxy S4 has crack on the screen

Question: I currently have a Galaxy S4 and it has a small crack on the inside, the screen won’t light up. However the led light works and the sounds still works from the home screen. I would just like to find out what I have done, will it just need a new screen?  — Bradley

Answer: I assume the crack is visible enough and if it has adverse effects on the phone, you can almost be certain that part needs to be replaced. So, yes, you need to have a new display panel installed on your S4 so you could use it. But I would recommend you call your service provider first and ask if things like this is covered by warranty. If it is, then they should provide you a new unit instead of replacing just the screen.

Galaxy S4 battery drain, laggy phone

Question: Hi, I am using an S4 for some time.  At the start, I could use the phone for the whole day. But as months pass, the battery don’t last as long till now coming to a year, it last less than half a day. No change in my usage. Primarily for phone and browsing net for news and info. 

Also I find that the updated OS of 4.3 is making my phone laggy and my contact list takes a long time to generate compared to instant on opening previously. Is there issue with the new OS 4.3 with the original programs? Tong

Answer: You know, a quick search on Google about issues with Galaxy S4 after the Android 4.3 Jelly Bean update would tell you there are hundreds of people out there having problems with their phones. Among the most common issues are the fast draining of the battery and the phone keeps on lagging.

The thing is, it is difficult to pinpoint what causes the fast battery drain or why the phone becomes unresponsive and slow sometimes. But let’s take into consideration the fact that you updated your phone to Android 4.3 and then these problems happened. I am almost certain that when you look at the battery usage, you will find the screen to be the biggest battery drainer. There are several things you could do to help minimize the screen’s take on the battery including lowering down screen brightness level.

Since you’re also experiencing some lags or freezes, I would advise you to do a factory reset. This procedure, albeit a hassle to most users, may just be able to solve both the battery draining problem and the lags. If that doesn’t solve the problem, there’s nothing we could do but wait for the Android 4.4 KitKat update.

Wi-Fi restarts the phone

Question: Hi there, I hope you can assist.

I’ve noticed that I’m having problems with my Wi-FI on my phone where it automatically restarts the phone whenever I switch WiFi on. How can I stop this from happening?Lorenza

Answer: That’s weird. Honestly, I think I’ve never encountered such problem before. I mean, I know there are a lot of cases reported by owners who experienced shutdown and reboot problems, but the Wi-Fi switch?

Perhaps it is just a little glitch on the system. Doing a power-shock might help. You need to turn the Wi-Fi off including mobile data and while the phone is on, remove the battery and leave the phone without power source for a minute. Turn the phone back on then switch the Wi-Fi on. Observe if the phone restarts. If it does, try booting it Safe Mode and observe. If the problem still persists, there’s no other option but to bring the phone back to its original settings by doing a factory reset via the recovery mode.

I know you could do a hard reset through the Settings of your phone but since you don’t exactly know when the phone turns itself off automatically, the safest way to do that is through the recovery mode.

Galaxy S4 spyware problem

Question: Hello, I suspected someone had downloaded spyware onto my Galaxy S4, so I did a factory reset.  When the reset was complete, all of the apps I had before began downloading.  I assume this means that if there were spyware on my phone, it would have downloaded again too, is that correct?  If so, how do I get rid of it? Thank you.Amanda

Answer: Yes, if the spyware is attached to any of the apps you previously installed into your phone, then re-installing all of them back will bring the spyware back. If I were you, here’s what I have to do:

  1. Do a factory reset.
  2. Install antivirus first before any other app.
  3. Keep the antivirus running.
  4. Discriminately install apps into the phone.
  5. Do a full scan after all apps are installed.

I hope this helps.

Galaxy S4 sound problem

Question: Hey there. So I’ve had my Galaxy S4 for a little over six months. About two weeks ago my S4 started acting up. There was no audio coming out of the phone and I made sure that I had checked all the settings to make sure that it wasn’t on Silent or Vibrate. There was simply no sound coming from the phone everything from music, notification tones, ringtones, and videos. The real big issue is that even during a phone call I won’t be able to hear the other caller because no sound is coming from the speaker.

I’ve already tried fixing it myself but have come to no avail. I’ve already tried wiping the cache partition, uninstalling the last apps that have been installed recently, and have even come to the last resort of an entire factory hard reset. Alas the problem still persists and my phones seems to be slower and less responsive now as well. I fear it’s a software problem on the phone or the ROM.

If you could help me out that would be great.

Thanks, Justin.

Answer: Thanks for telling me everything that you did. So far, you did everything already. Unfortunately, there’s nothing much we can do about your problem. I’m pretty sure you have come up with a thought that is more of a hardware problem than a software.

I once experienced a problem like this before. Since I always root my phone from day 1, I can always try different ROMs just to prove the problem isn’t with the software. The point is, you have already proven it’s not a software issue, so have the phone checked by an authorized technician, or you could ask for a replacement unit from your service provider.

Galaxy S4 screen mirroring problem

Question: Hey Droid Guy,

I have two questions about Galaxy S4 screen mirroring.  My carrier is Verizon. 

First, I connect via Samsung dongle and it worked great first couple of weeks.  Then phone started updating everything and it quit connecting.  Sometimes after repeated attempts at re-setting, it will connect. Phone always finds dongle ok and starts to connect, then gets to screen that says “Share multimedia contents of phone…” then says “Screen mirroring has been turned off.”  I read online not to update Samsung software, so I uninstalled Samsung hub and link software updates.  Neither seems to help. 

Second problem I have with screen mirroring is it will disconnect from phone data and connect to wi-fi, even if I have wi-fi turned off phone will automatically turn wi-fi back on and disconnect phone data.  I have unlimited data plan so I’m not worried about using too much data, and phone signal is stronger than wi-fi.  I’m currently living temporarily in an RV park and I don’t know whose wi-fi my phone keeps finding and connecting too, but it’s very weak signal and will drop unexpectedly. 

I screen mirror sling box so I can watch cable TV from my house in ND, but skips badly on wi-fi and won’t stay connected on phone.  I saw I can get “wired” adapter, would that be better way to go.  Any help would be greatly appreciated. 

Thanks

Randy

Answer: It sounds like a compatibility issue to me. But here’s what I need you to do:

#1. Boot the phone into recovery mode and wipe the cache partition. You said the phone updated everything in it so there’s a great chance the firmware was also updated to the latest version. Wiping the cache partition will delete files used by apps to run properly. Don’t worry, the phone will cache new set of data once you reboot it.

#2. If wiping the cache partition won’t solve your problem, try doing a factory reset through the recovery mode. After you did that, try to find for firmware updates and install it if you can find one to make sure the phone is running the latest firmware version before you install everything back. This may also resolve your Wi-Fi problem, which I believe is one of the factors why you have screen mirroring problems in the first place.

As to your question in regards to the wired adapter, well, yes. Wired connections are always more stable than wireless.

Galaxy S4 charging problem

Question: Hello, I’ve had trouble charging my Galaxy S4 recently. The phone randomly says its docked even though it isn’t (never has been) and isn’t plugged in to anything! I’ve tried different chargers which work most of the time but sometimes it takes a really long time to fully charge or on the lock screen where it usually says “charging _ _ %) it says “unlock your device to use as a media device” while the device is charging. Sometimes the phone just won’t charge even when I try different cables. I’ve even tried a different battery! Please help!

Answer: Where is the original (OEM) charger and cable, by the way? It seems to me that this problem of yours occur because you’re using replacement accessories. To answer the issue of taking so long to charge the phone, well, you can’t actually expect to get what the original charging unit could provide. Like you, I do like to use third-party accessories but let’s face it, Samsung engineers know what they do than us when they designed the device together with its battery, charger and cable. The Samsung charger has a higher power output to charge the S4’s battery at a reasonably faster pace than when you’re using uncertified third-party chargers. So, if you still got the original charger with you, use it.

Second, the cable. A USB data cable have several wires inside the insulation. Two of them are used to deliver the right amount of electricity from the charger or USB port to the device. Another set is used to deliver data to and from the phone. If you’re using a non-Samsung cable, there is a possibility that the wires’ positions aren’t the same as the original, hence, the message telling you to unlock the phone to be used as a media device.

Samsung Galaxy S4 camera problem

Question: Hi there, I have a frustrating problem with my new Samsung Galaxy S4 camera.  As I prepare to take a photo the image looks reasonable but once I take the picture and review it I find it is completely underexposed and looks darker.  I have tried altering different settings but I would’ve expected a decent image in auto mode.  Was thinking it might be a fault in the software and considering taking it back to the store I purchased it at. Any thoughts or suggestions would be much appreciated! 

Thank you,

Nicole 

Answer: Well, it could be software problem. The thing is, there were very few owners who complained about the lighting of the photo taken by the Galaxy S4 camera. But then, there is always that possibility.

There are factors that could affect the quality of the photo. As what you’ve said, the photo looks darker than you expected. I can’t imagine how dark is your dark so we can’t arrive at an objective conclusion about this one. Perhaps, the subject is simply underexposed, or the lens is obscured by dirt, or your screen brightness is set at a lower level, or there is a problem with the camera sensor, etc.

The point is, we have our own set of standards when it comes to the quality of photos we take. But if you’re confident enough to think there’s a problem with your phone’s camera, please don’t hesitate to consult the services of a technician, or bring it back to the store where you bought it and have it replaced.

Polaris 5 crashes on Galaxy S4

Question: I am having many issues with Polaris Office 5. When ever I try to open a document I get a pop up that reads: “unfortunately,  Polaris Office 5 has stopped” do you have any suggestions on how to stop this from happening?

Answer: You know, the best thing you could try to resolve this problem is by going to the Application Manager and clearing the app’s cache and data. But I need you backup your important document before doing so as you may lose some of your data.

If clearing the cache and data won’t solve the problem, uninstall Polaris Office 5 and re-install it back. Basically, this problem may have been caused by corrupt data. If you recently updated your phone, however, then this problem showed up, I advise you to do a factory reset through Settings just to clear everything up on the phone and give it a fresh start.

Galaxy S4 won’t shutdown

Question: As bizarre as this sounds, I cannot get my s4 to turn off or restart! I press & hold the side button and it will not prompt the screen to select restart/off/airplane etc. I also lost the icon tray at the top of the screen that displays missed calls, messages and so forth. I’ve had this phone for a while with no problems. Ugh. Help! I’d there an over ride or something? Thanks.Amy

Answer: It could be that there is a problem with your phone’s power switch or it just wouldn’t respond to it. That said, I need you to pull the battery out of the phone, leave it without power source for at least a minute, place the battery back and turn the phone on normally. If that works, then it was just a temporary software glitch. However, if you cannot turn the phone back on, bring the phone to an authorized technician to have the power switch checked.

It seems to me that the phone is pretty messed up. I hope it didn’t fell off or something to have caused physical damages to the phone. As to the icon tray, you can bring it back by doing a factory reset. You really didn’t tell me why the phone started acting like this so, I can’t really provide a solid advice about this problem.

Issues with Kies 3 for Galaxy S4

Question: When opening Kies I got a notification that I needed to download Samsung Kies 3 to use with my device.  I downloaded that, opened it up and connected my phone.  I was able to synch my contact but each time I try to synch my Outlook calendar it times out and says it cannot complete the process.  I also tried backing up my phone and it never progresses past 0%.  I cancel out after 10 minutes. Any ideas? Thanks. 

Answer: You’re not the only one complaining about this problem after downloading Kies 3. But the best thing to do to resolve this problem is to uninstall the update. If that doesn’t work, you will need to uninstall Kies 3 then re-install it back.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or subscribe to our newsletter. Thanks.

Galaxy S4 and Galaxy S3 Constantly Scan For WiFi Networks [How to fix]

galaxy s4 s3 wifi problems

One of the common problems encountered by early Galaxy S3 adopters back in 2012 was the device kept on scanning for available WiFi networks but couldn’t connect even if it could find one. Other users reported the device would go about the ordeal without even the success of finding an available network to connect to despite the fact the user is a foot away from a working router. This problem is also starting to build traction on Galaxy S4 as more and more owners going forward reporting this very same problem.

The good news is it’s neither a bug nor a serious hardware issue with the device. In fact it occurs only to owners who connect to the same network every day for quite some time already. The problem may be caused by corrupt connection data that forces the phone to scan for available networks despite the fact that the network it is trying to connect to was already saved in its memory.

Basically, there are two things you can do to fix this problem on both the Samsung Galaxy S3 and the new Galaxy S4. At least, 80 percent of the time this problem will be solved by ‘forgetting’ the network and letting the devices scan for it but if it doesn’t do the job, clearing the memory would do the trick.

Forgetting Networks on Galaxy S4

  1. From the home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Connections tab.
  4. Tap WiFi.
  5. Tap and hold the network you want to forget.
  6. Choose Forget Network.

Forgetting Networks on Galaxy S3

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. If necessary, tap the Wi-Fi Switch to On. The Switch moves right and turns green.
  4. Tap Wi-Fi.
  5. Touch and hold on the Wi-Fi network.
  6. Tap Forget network.

NOTE: You should know that after forgetting the network, the phones will automatically scan for available networks in the vicinity.

Just in case the devices still enters the unending loop of WiFi scanning, the following may be able to remedy the problem.

Clearing Memory on Galaxy S4 & S3

  1. From the home screen, press and hold the Home button.
  2. Hit the bottom left button (pie chart).
  3. Tap the RAM tab.
  4. Tap Clear Memory.

Bottom Line

In case the problem couldn’t be solved by these simple procedures and you badly need an internet connection, connecting to a mobile data network would be your best option. You may also need to seek help from professionals or authorized technician to have the problem fixed permanently.

Tell Us Your Problems

Are you currently experiencing problems with your phone? Tell us about them by sending an email at [email protected] and rest assured we will look into them and do our best to find solutions. All we need is detailed information so we can help you better.

Galaxy S4 problems and solutions after updating to Lollipop (Android 5.0+)

s4 lollipop

Have you noticed problems on your #GalaxyS4 after finally updating to long-awaited Lollipop? You obviously are not alone. Our post today shares some of the reported Galaxy S4 problems and solutions after updating to Lollipop.

These are the specific topics mentioned in this article:

  1. Galaxy S4 no sound for notifications or calls issue after updating to Android Lollipop
  2. Galaxy S4 not showing files stored in phone memory via Gallery and Music Player apps
  3. Galaxy S6 Volume Down button not responding
  4. Galaxy S4 not detecting SIM card and losing signal after Lollipop update
  5. Galaxy S4 stops streaming music via Wi-Fi after an update
  6. Sound and video are out of sync on Galaxy S4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


Problem #1: Galaxy S4 no sound for notifications or calls issue after updating to Android Lollipop

I purchased my Galaxy S4 in early last April (2014), and haven’t had any issues with it. In the past week or two, my phone’s external speaker has become quite temperamental. After restarting, the speaker will work for about 5 to 10 minutes, and then not work again until the phone is restarted again, and the same thing will occur. It will only vibrate once or twice if I am receiving a call, and it won’t ring (obviously). It will vibrate normally for a text message or notification, but still, no sound after the initial 10 minutes that the phone has been powered on.

Please help! — Jessica

Solution: Hi Jessica. We’re not aware of a specific issue like the one you have due to an update. This must be due a rare bug on one of your apps that uses the sound functions of the phone. It can also be a glitch on your phone’s firmware. Try to wipe the cache partition and do a factory reset if nothing happens. Here are the steps:

How to wipe the cache partition of a Galaxy S4

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

How to perform a master or factory reset on a Galaxy S4

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The S4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy S4 not showing files stored in phone memory via Gallery and Music Player apps

Recently after my update to Lollipop my music player and gallery stopped showing the media in my device’s storage. It’s the opposite of what I’ve read with some other people. Media on my SD card is available but not in my device’s storage. I’ve looked in my files folder and the media is in the correct places. But Gallery and any music player I have (I’ve tried installing new players) don’t read them. My device’s memory isn’t full. Please help, if you can.

Thank you. — Tiffany

Solution: Hi Tiffany. This is definitely an interesting issue. If you have third party camera app or any other app that accesses your device’s memory units, try to boot your phone in safe mode to verify if they are responsible. To do that, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If Gallery works normally and you can access your files like the way you did previously, then that’s a confirmation that one of your third party apps is to blame. Try to uninstall suspected apps (most probably those that require access to storage units) until the issue has been eliminated.

Wiping the Gallery app’s cache and data may also work in this case so simply do the following:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has the problem and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

IMPORTANT: Make sure to create a backup of your files before doing any of these procedures to avoid losing them.

Problem #3: Galaxy S6 Volume Down button not responding

Recently while playing a game, the volume on me phone suddenly lowered on its own. I was able to turn it back up but the down volume had become unresponsive. I tried a soft reset. The phone now boots into download mode every time as though the down volume button is being held down. While in this mode neither volume direction is responsive. I have been able to boot into safe mode to use the phone. Volume down still unresponsive.  The volume key itself clicks  up or down as normal. I disassembled the phone enough to look at the internal buttons. They pop in and out like they should. I have completed a factory reset and nothing  changed. I’m  all out of ideas. Any direction  you could provide  would be appreciated. — Chance

Solution: Hi Chance. Did you run a circuit test to check if Volume Down switch is working? We don’t think the problem is caused by some software issue (although you can obviously try the basic software troubleshooting in this post). It’s not unheard of that physical switches of an S4 gets damaged, especially after the device has been used for some time.

If you need a video demonstration on what to do, try to check this YouTube video.

Problem #4:  Galaxy S4 not detecting SIM card and losing signal after Lollipop update

On May 14th of this year I did a software update on my phone. Software updated to I545VRUGOC1. Before then I didn’t have a single problem with my phone but now I am experiencing a few different problems.

* My phone will tell me that my SIM card is not a Verizon SIM card. I can restart my phone and the message will go away. It will do this about 3 or 4 times a week.

* The other issue I am having is loss of signal. Where I work  I know the signal isn’t the best so I can expect having a low to no signal when I am inside. However, before the update when I would go back outside the phone would automatically pick the signal back up. Now I have to restart my phone before it will pick up the signal. There are times that it will automatically reconnect but it is rare. Any ideas? — Devon

Solution: Hi Devon. We’ve encountered both issues before although we never did manage to isolate what the real cause is. In your case, the best thing that you can do is try trial-and-error software troubleshooting. It may still not point us to the real cause but you may be able to fix the issues with them. We suggest you start with wiping the cache partition, then a factory reset afterwards.

Updates can often lead to unforeseen issues due to hundreds of thousands of potential points of failure in a device. Forcing a phone to generate a new system cache after an update and doing a factory reset follow up has been a proven combo to fix most update issues.

Problem #5: Galaxy S4 stops streaming music via Wi-Fi after an update

Please. Please help. I am an audiophile and enjoy streaming music from my phone to home theater via a Wi-Fi connection.

A while back Verizon updated our S4 from KitKat to Lollipop. The issue I am having is that while using the music app and streaming music via Wi-Fi; the system stops playing after 1 or 2 songs.

I have researched quite  extensively the Internet and have not found much in reference to this.

Some things I have completed to aid in correcting this are the following. Cleared cache. Performed a full reset to clear any old files. Formatted SD card and unmounted etc. Additionally I have replaced router as I had one which was 2+ years old.

This is so frustrating that this was working perfectly prior to the update. Verizon states “their” portion of phone is working fine. Samsung states to hard reset the phone; for which I did again.

Any ideas or settings to check. Wi-Fi set to remain on in sleep. It would appear that a connection is lost after a song.

Thanks much for your assistance.– Jason

Solution: Hi Jason. One of the common causes (though hardly discussed in many popular Android forums) why problems are more likely to appear after an update is compatibility. In an ideal world, once a major Android update is released, app developers are supposed to update their own products to ensure full compatibility. In reality, this is seldom done. In most cases, patches for apps are only released once a significant number of reports about problems have been reached. And we are only talking about developers that are actively monitoring their apps. In Google Play Store today, there are thousands of apps that have not received updates for years (and these includes some official apps from Samsung, and its partners). This means that these apps can potentially cause problems when installed on devices running unsupported operating system.

We don’t have any idea what app you are using to stream content to your home theater but make sure that it is updated. If you are not sure if that app has been tested to work on your particular device that runs Lollipop, try to proactively communicate with the developer so they can offer you direct assistance.

Otherwise, you can always try all the software troubleshooting mentioned in this post.

Problem #6: Sound and video are out of sync on Galaxy S4

Once upon a time a while ago, while I was watching a YouTube video, the video suddenly paused. The audio continued with the video frozen for a bit, then the video started up again – but the sound was out of sync with the video. After that, every single video on my phone – not just Youtube – has the sound delayed. Resetting my phone does nothing.

Today I Googled the problem; a forum suggested switching the player in the developer options from NuPlayer to AwesomePlayer. My phone was already on the latter, so I switched it and tried a video. It was good at first, but then almost immediately did the same thing it had done at the very beginning – freezing the video for a bit while the sound kept going – and then the original problem persisted. I’m totally baffled as to why this would happen. The phone is awesome otherwise. — Russel

Solution: Hi Russel. Like you, we have no idea what the cause of the problem might be but you can run the phone in safe mode (steps provided above) and load a video using the native video player to see if a third party app is to blame.

If the videos you are trying to watch are stored in the SD card, try to reformat the card before watching them again. Sometimes, a corrupted SD card can result to slow performance or issue similar to what you describe here.

Doing a factory reset will not hurt either, especially if you haven’t done so in a long time.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy S4 disconnects from mobile network when Wi-Fi is turned on, more power-related issues

s4

Do you have a #Samsung #GalaxyS4 problem? Our post today may help you fix your problem. Below are the specific topics we tackle in this article:

  1. Galaxy S4 no longer power on after charging
  2. Galaxy S4 disconnects from mobile network when Wi-Fi is turned on
  3. How to manually update Galaxy S4
  4. Galaxy S4 screen issue
  5. Galaxy S4 with TWRP recovery keeps freezing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 no longer power on after charging

After update phone worked fine. Until i was watching YouTube and  got a notification to charge my battery. It was on 5%.

I placed my phone on charged and went to bed. That morning i checked my phone it was off. i unplugged it from charger and tried to turn it on but didn’t come on. Took the battery out and tried again; still nothing.

My girl friend has a S4 also that she doesn’t use cause she bought an S6 so I charged her battery and tried putting it in my phone to try to  turned it on — nothing.

Both my battery and hers turn on her phone but not mine. Tried a few methods i saw on the site it didn’t work either. Removed the SD card, tried holding down the power button for 10 seconds. Phone wont boot into safe mode or recovery mode. I can’t even get to factory reset. Is there another method i can use into reviving my dead S4. — Anton

Solution: Hi Anton. If the cause of the problem is software in nature, you should still be able to boot the phone in download mode. Also known as Odin mode, this special Android environment allows you to reflash a stock OS or custom ROM to your S4 so you can boot it up again. To do that, just follow these steps:

  • Power off the phone.
  • Press and hold Volume Down, Home, and Power buttons at the same time.
  • Release the buttons once the Warning screen comes up.
  • Your S4 should now show the green Android screen that displays a line that says “Downloading…Do not turn off target”.

If you can successfully boot your phone in Odin, there must be an operating system glitch that prevents it from booting normally. Since you will be unable to use the phone while in download mode, you either have to install a new ROM or flash the original/stock ROM to it.

You can use Google to find specific steps on how to flash a ROM to your S4.

Otherwise, the hardware must be dead for some reason. Seek the help of professionals to have the device checked.

Problem #2: Galaxy S4 disconnects from mobile network when Wi-Fi is turned on

This was posted 2014 for the Nexus 5 but it is HAPPENING NOW:

“Simply going from Mobile Network state disconnected to connected when wifi is turned off. If I turn wifi on, once again mobile network state will be disconnected again”

https://productforums.google.com/forum/m/#!topic/nexus/YzH8jCAqy5M

Answered on 1/26/14 by t-mobile rep

This is a widespread issue.  

This is most likely a software issue or a hardware issue (bad design or perhaps a problem with the QFE1100 Qualcomm chip).

This is not isolated to any specific carrier or market.

This is not caused by wifi being on or off.

This is not a case of bad APN settings.

This is not related to SIM cards.

This is not fixed by RMA’ing your phone and obtaining a replacement.”

“Although this issue has been reported across multiple threads here on the product forum, Google has yet to acknowledge this is an issue and work is underway to fix (patch) it.  Sadly, none of the main Android News sites have featured it. If this were to happen, I’m sure we would begin seeing movement on this. This issue has been discussed since just after product launch and still nothing from Google. We are just shy of 3 months in the case of the first thread I linked to. Come on Google – 3 months!”

“As a temporary workaround, you can set the phone to 3G instead. This should prevent any further mobile network disconnects.  

Settings—> More —> Mobile Networks —> Preferred Network Type —> 3G

Hang in there, you are not alone.”

**UPDATE 3G STILL SHOWS DISCONNECTED** 11/27 5:29pm NV

This is exactly what is happening on  my Galaxy S4 and my mom’s Galaxy S3. I have called T-Mobile, Samsung is Useless & Google puts me right back to T-Mobile.

This is a real issue. if I try to charge the phone when I’m on the network it sucks the energy from the generic phone cord into the wall or into the portable charger & the cord is completely ruined. I have gone through over 20 cords.

We cannot even use Wi-Fi in our house where it’s free or we get the message that says Samsung Power Sharing Cable EP-SG900 is going to give all the power when we’re not even charging.

It’s really like Russian roulette is the phone going to work on data or Wi-Fi? What is it going to erase this time? It’s insane!

T-Mobile ALWAYS says factory reset. No! it says that won’t fix it.

Getting a live person at Samsung or Google would be a Christmas miracle & we need help now. I have pictures if they’ll help. If there’s any other fix besides 3G than we would like 2 have it.

We are completely updated in software. This issue is exactly what’s going on again. Hopefully you get this because my phone is burning up in my hand which isn’t good.

Thanks. — Kyrie

Solution: Hi Kyrie. It looks like you are raising two issues here:

  1. Wi-Fi turns off mobile connection when it’s on
  2. Samsung Power Sharing Cable popup

We can’t see the connection between these two issues and we haven’t heard of the first one yet. If the Wi-Fi problem cannot be rectified by wiping the phone clean via factory reset, we don’t know what will. If you have already tried to factory reset the phone before you contact us, the cause of the problem might be how the operating system was built, which means that a faulty programming is to blame. Unfortunately, that can only be fixed by the same team that created the firmware on your phone right now. If your S4 receives updates via wireless update from your carrier, this issue must be isolated to the firmware. If you haven’t done a factory reset yet, please do so to see the difference. For your benefit, here are the steps on how to do that:

  • From the Home screen, tap the Menu key.
  • Touch Settings and then Accounts tab.
  • Under Backup options section, touch Backup and reset.
  • Touch Factory data reset.
  • Touch Reset device.
  • Tap Delete all.

If nothing changes after a factory reset, you may have to consider flashing rooting and flashing a custom ROM to your device. Please refer to our suggestion for Anton above.

For the second issue, please refer to our previous posts regarding this topic:

Problem #3: How to manually update Galaxy S4

I was just wondering how do I update my phone. I have a Samsung Galaxy S4. My carrier is Straight Talk. My software says it is at a 4.3. When I hit the button to do an update it tells me that the latest update on my phone has been received. Obviously, it hasn’t and would like to update my phone. I contacted Straight talk and they told me to call Google and they have to do the update. I’m not sure how to contact Google but I will admit I am not tech savvy either. i was wondering if you could help me or give me advice as to what I should do about an update….

Thank you! — Dana

Solution: Hi Dana. Over-the-air updates or system update provided by wireless carriers depend on their own schedule and availability. If StraightTalk can’t give you a straight answer if your S4 can still receive an update (Android Lollipop) at this time, the answer is most probably negative. What you can do is to manually update the phone yourself. You can do so by using Google to look for the specific steps. Make sure to use the correct firmware (specific for your S4 model) during this process to avoid bricking your phone.

Keep in mind that manually installing a firmware is risky and does not always go as planned. Create a back up of your personal data (photos, videos, contacts, etc) before proceeding. Reflash your phone at your own risk!

Problem #4: Galaxy S4 screen issue

Touchscreen not working properly. Recently the touchscreen has been going whacky. At first it was just little things like not being able to click on a certain thing. Now it has gotten to the point that i cannot text sometimes. I went to the service menu and did the touch selection and at first got every small square but after a factory reset i cannot complete the X and box, a certain horizontal section of the screen is out of whack. The strange thing is it is not this way all the time. I am writing this from the phone but just a minutes ago i was unable to text without using speak option. — Graham

Solution: Hi Graham. Has the phone been dropped or suffered any liquid damage? If yes, the best thing to do is to simply have it checked and repaired by a professional. If still under warranty, ask Samsung or your carrier for a replacement unit instead.

The result of the service menu test suggests some parts of the screen are no longer working. Even if the phone is not physically damaged, the screen might still have a hardware issue that can only be diagnosed via repair.

Problem #5: Galaxy S4 with TWRP recovery keeps freezing

Kernel version:

3.4.0 telexop-2gb4fe160-dirty

[email protected] #4

Wed Mar 2014

I haven’t downloaded any new app for a while, the phone started freezing (touch screen non responsive, no buttons functioning) + turning into black screen with no response 2 days ago.

It’s happening sometimes every few minutes, sometimes it doesn’t happen for hours.

I go to swype the lock screen and there’s no response, then it turns black and if i don’t touch it for a while, it will come back to life with no signs of it having happened.

I can also turn it off by taking the battery off and restating and it will restart. Sometimes it shuts down and restarts on it’s on and it take a lot longer to restart though. I have tried wiping cache and it didn’t work. I tried changing battery and it went a lot better for a half a day and it just started doing it again now, after a few hours of functioning. I thought it had resolved it, but not.

I’m wondering if I did a factory reset and then reinstalled everything with TWRP Ghost image if I would get to the same problem or if it could resolve it?

And if I did that, should i take a ghost image now and resume from that one or from the one I have of this past Sept?

I also have  Titanium back up.

The thing is that this phone is customized to the top degree and if i was to do a factory reset and not use the TWRP image it would take me days to have it back to how it is now and may be all for nothing as it could start doing it again.

What do you recommend or suggest me doing?

I’m not very geeky, unfortunately, my ex-partner rooted this phone and put all those wonderful apps on it, so I just barely know how to do that.

Please help! — Valentina

Solution: Hi Valentina. We really can’t say for certain if a factory reset can effectively resolve the issues you are experiencing right now unless you try it. The thing with factory reset is that it’s a trial-and-error solution. You can only say it’s effective after it has, in fact, fixed the problem. We don’t know if it will any a difference afterwards.

Keep in mind that the symptoms you mentioned can also be caused by faulty third party apps that you may have installed or updated. We suggest that you boot in safe mode first. Here’s how to do that:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the problem fails to occur while in safe mode, that’s an indication that one of the apps is the cause of the problem.

We still recommend that you do a factory reset though. If you worry about losing the current setup, simply use the backup feature of your custom TWRP recovery. This feature is also known as NANDroid backup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Samsung Galaxy S4 Cannot Connect To Wi-Fi

Staying connected with friends and family has become quite easy with the availability of smartphones in the market. The #Samsung Galaxy #S4 for example allows its owner not only to make calls and send text messages but also to check on emails, update social networks, and go online.

Samsung Galaxy S4

There are two ways that the S4 can use to go online. The device can either use the mobile data connection or a Wi-Fi connection. It is the latter connection mode that we will be discussing in our latest troubleshooting guide as we aim to resolve the Galaxy S4 cannot connect to Wi-Fi issue.

If you own a Samsung Galaxy S4 or any other Android device for that matter, then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series, then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

S4 Wi-Fi Won’t Turn On

Problem: Hey, recently my S4 has been a major pain in the ass. The wifi won’t turn on. For the first few times, all I did was turn it back on and it would work for like an hour or so. But now it just immediately turns off after I turn it back on. I did the whole rebooting thing and whatnot but I’m still faced with the same problem. Help?

Solution: Have you noticed if the problem occurs when trying to connect to a specific Wi-Fi connection? If this is the case, then the issue may be with the router settings. Try connecting to a different Wi-Fi source and see if the issue still occurs.

If the problem occurs when trying to connect to any Wi-Fi connection, then what you should do first is to check if an app installed in your phone is causing this problem. To do this you need to start your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If you can turn on your Wi-Fi switch in this mode, then there is a possibility that the problem is caused by an app. Find out what app this is and uninstall it.

If you still can’t turn on the phone’s Wi-Fi even in Safe Mode, then I suggest you access your phone recovery mode then proceed with wiping the cache partition of your device. This clears out the temporary data in your phone which if corrupt can be causing this problem.

If wiping the cache partition fails to resolve the problem, then I strongly suggest you proceed with a factory reset using the phone hardware keys. This will eliminate any software related problems that may be causing this issue. Take note that you need to backup your phone data before performing this procedure.

Finally, if the above troubleshooting steps fail to resolve the problem then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.

S4 Wi-Fi Bluetooth Does Not Turn On

Problem: Please I reset my samsung s4 as at the time I bought it. from then my wi fi can not turn on same as my blue tooth. when I try to put them on it looks as if it gonna be on but never did. Please help me with this issue. I badly need to use the wi fi. I try everything I could but could not get the solution to this problem.

Solution: There’s a possibility that the Wi-Fi/ Bluetooth chip of your phone may already be busted. You should however check first if this problem is caused by a software glitch. To do this you need to backup your phone data then do a factory reset. If the issue still persists after the reset, then this could already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it examined.

S4 Weak Wi-Fi Reception

Problem: I’m having issues with Wi-Fi connectivity. If i move 30 feet or more, away from my router. The Wi-Fi reception drops down to one of two bars.  In a side by side comparison with my old Galaxy S3 (Sprint) my kindle,. And my iPad. The difference is remarkable. The S4 will have one or two bars and the other devices have nearly full signal. This issue has been since day one with this device. Thank you

Solution: The receiver module or antenna of your phone may not be increasing its voltage to compensate for the distance of the router. Normally, if the Wi-Fi signal gets weak (such as when you are located far away from the router) the phone will use more battery life to increase the voltage of your phone’s antenna to stabilize the connection. If this is the case, then this could be a hardware related problem which can be resolved at an authorized service center.

You should however check if this issue is caused by a glitch in your phone software by backing up your phone data and doing a factory reset. If after the factory reset the issue still persists then it’s very likely a hardware problem already.

S4 Cannot Connect To Wi-Fi

Problem: For the last week my phone, a Galaxy S4, has been refusing to allow me to connect to Wi-Fi without a soft reset. I swipe down the status bar and tap the Wi-Fi button for it to attempt to connect and then it doesn’t connect. No error code or anything, it seemingly untaps itself. As of this morning, even after a soft reset, my phone will not connect to Wi-Fi. I have tried letting my battery sit out for hours and still nothing. I don’t have unlimited data and I’d appreciate being able to use Wi-Fi anywhere I can. Thank you in advance.

Solution: If the problem used to disappear once you do a soft reset then this problem could be caused by a rogue app or corrupt data.

Try to check first if an app you installed is causing this problem by starting your phone in Safe Mode. In this mode only the default apps are allowed to run while apps you downloaded are prevented from running. Try to connect to your Wi-Fi connection in this mode. If you can connect normally then the problem is likely caused by an app. Find out what app this is and uninstall it.

If the problem persists, proceed with checking the possibility that a corrupt data is causing this problem. To do this you need to start your phone in recovery mode then wipe its cache partition. If that does not help, then I suggest you backup your phone data then do a factory reset using the hardware keys.

One final note, there’s also the possibility that this could be a router problem. Try connecting to different routers and observe if the issue occurs when your phone connects to other Wi-Fi sources.

S4 Cannot Turn On Wi-Fi

Problem: Cannot turn on wifi. When you move switch from off to on it goes immediately back to off.

Solution: You need to check first if this issue is caused by a glitch in your phone software by backing up your phone data then doing a factory reset.

Once the reset has completed you should immediately check if you can now turn on your phone Wi-Fi. If you still can’t then chances are this could already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.

S4 Cannot Connect To Wi-Fi

Problem: Cannot connect to the internet with wifi location with an open wifi spot.  Phone works at my home with my wifi but not any other business with open wifi.

Solution: Does this issue occur for all Wi-Fi spots outside of your home or does it only occur for a particular Wi-Fi spot? If it is only one Wi-Fi spot you are having a problem with then it may be an issue with the router. If however the problem occurs for any outside Wi-Fi spot then it may be an authentication problem. Make sure that you are using the correct password. You should try to delete the Wi-Fi connection from your phone then connect to it again.

S4 Connected To Wi-Fi But No Internet

Problem: Wifi is seen getting connected with the network but actually does not work.

Solution: Try connecting a different device to the Wi-Fi source and check if that device can go online. If it can’t then the issue may be with the router or it could be an ISP problem. If the other device can go online, then the problem may be with your phone.

What you should do is disconnect and delete the Wi-Fi connection from your device and connect to it again. Make sure to enter the correct password if an authentication is required.

If your phone still can’t go online, then check if this problem is caused by an app you downloaded by starting your phone in Safe Mode. In this mode only the pre-installed apps will be able to run while apps you downloaded are disabled. See if you can go online using the Wi-Fi connection in this mode. If you can then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the problem still persists at this point then I suggest you backup your phone data and do a factory reset.

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