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How to Fix Samsung Galaxy S4 Problems and Errors [Part 32]

Welcome to the 32nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this part we will be dealing with some of the latest emails sent to us by our readers. Some of the issues which we will be trying to resolve today include not being able to receive emails, not being able to send text messages, and even the common issue of not being able to boot up properly.

Galaxy S4

 If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected] regarding the issues you are facing with your device. We will do our best to help you with your concern. The best part of this all is that this is a free service we are offering to our readers. We do however ask that when you send us an email try to be as detailed as possible so that we can make an accurate assessment of the problem.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

S4 Not Receiving Email

Problem: I have an S4 galaxy phone. I have two email accts (gmail and hawaiiantel.net).  Both were working fine but I suddenly lost all inbox emails on the hawaiiantel.net acct.  In fact they all went to trash and now I cannot receive any emails on that acct.  I was able to send out emails but cannot receive any.  My husband and I share accts and his S3 galaxy phone is fine. The settings seem to be correct and my wifi signals are fine. Thanks for any assistance you can provide.  P.S.  I’m not very computer literate so please keep any explanations simple 🙂

Solution: First try to access your Hawaiiantel account from a browser such as Chrome, Firefox or Internet Explorer. If you can access your account check if your inbox messages are still available. If they are then the issue you are experiencing is isolated to your Galaxy S4. The inbox messages may have been accidentally deleted or the account itself may have been deleted then added back again which causes the messages to disappear.

To access your email from a browser using a PC

  • Go to hawaiiantel.net
  • Enter your Email Address
  • Enter your Password
  • Click LOG IN
  • Click My Inbox

One way to fix this problem is to delete the Hawaiiantel account from your S4 then add it again. Be sure to take note of the correct settings when you add the account paying attention to the incoming mail server setting as this is where you are having a problem.

S4 Data Retrieval

Problem: How do I pull data from my Galaxy S4 that has a cracked screen and will not allow me to input my passcode?

Solution: You can use the latest Kies software in doing this. Run Kies in your PC then connect your phone using a USB cable. To deal with your locked screen go to the findmymobile website of Samsung and login to your account (this is assuming that you have created an account previously). Once you are logged in you will see an option to unlock your screen remotely on the left side.

Another option is to use an MHL to HDMI cable and connect your S4 to an HDMI monitor. Use a USB Mouse/Keyboard to unlock your screen.

The last option to consider is to simply replace the cracked display. You will have to let an authorized service center do this.

S4 Not Reading SD Card

Problem:  Hi! I really hope you can help me, I really don’t know what to do. My phone is now running ‘low’ on memory, and it seems to not reading the SD card. I tried it on another phone and on pc and it seemed to be working so it means it’s the phone that can’t read it. What can I do to fix it myself, without taking it to some technician?

Solution: Try inserting your SD in your PC and see if its contents can be read. If it can then save them in a folder in your PC. Now that you have a backup copy of the data try inserting the SD card in your phone and see if you can format it from there if not then insert it back in your PC and format it using the default settings. Once the format process has completed your phone should be able to read your SD card.

If your phone cannot read the SD card after it has been formatted then try checking the SD card contact points of your phone. There may be dirt present which you can clean by using a toothpick.

Try to check if there are broken contact points or if they are misaligned. If there are then you will have to bring your device to an authorized service center for repair.

S4 Connectivity Issues

Problem: Hi there I’ve been having 2 problems with my SGS4 GT-I9505 the first problem that has been going on for quite a while now is that I connect my device to my home WiFi but no matter  how strong the connection it is like I am not connected to the Internet at all it won’t download anything or open any website it hasn’t loaded anything in ages because I would so long for it to load a page that I gave up on it. It basically never loads anything. It used to work just fine and was extremely quick but for some reason it doesn’t want to download/load anything. I have tried disconnecting, forgetting the wifi network and reconnecting and even restarting my device. And the problem doesn’t lie in the router as the rest of my family’s phones and tablets including my note 10.1 connect to the wifi just fine. The second problem happened recently since I cleared my RAM in the task manager I have been unable to open my recent apps screen every time I long press the home button it says “Unfortunately, the process com.android.systemui has stopped” and then I am taken to my lock screen. I have tried restarting the device but it still continues to have the problem. Thanks in advance

Solution: The quickest way to solve both problems in one step is to do a factory reset on your device. Just make sure to backup your data first before performing the procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once the factory reset has completed try accessing your Wi-Fi connection again. Your phone should be able to connect and go online right now. The “Unfortunately, the process com.android.systemui has stopped” error message will also disappear by now.

S4 Slow Response After Update

Problem: Hi, I’ve been having problems with my S4 for about a week now.  I just performed the requested update with hopes of resolving some of the problems. What’s been happening is that it has been unresponsive, either through the home button (I’ll push it and yet nothing happens, or the menu / back buttons will light, but still nothing on the screen). Even if I do get something on the screen, it won’t recognize any action on the keypad for my pin.  Or, it will be significantly delayed. Since performing the update just now, it has become almost completely unresponsive.  I did clear the cache (as per some of your instructions), but still no signs of life. Any advice?

Solution: Whenever issues pop up right after updating a device it is always a good idea to do a factory reset. These issues are most likely caused by data from the previous software version still existing in your device instead of being deleted. The best way to take this data out is to do a factory reset. Be sure to backup your data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your phone should be responsive after performing this procedure.

 

S4 Does Not Start

Problem: Hello. I am having difficulty turning on my S4. Earlier today, it automatically brought up the shut down, restart, pop up as if I pressed the power button. It would disappear itself and pop up again multiple times and then turn off. I turned it back on and it acted normally. Now, it has completely shut off and can only load the samsung screen for approximately 3 seconds then automatically shut off. I have tried to press the power button + home button + volume rocker and it pulls up the screen to reboot or whatever but automatically turns itself off the same duration ~3 seconds. I don’t know what I can do as it doesn’t even light the led when I plug it to charge. Please help this college girl who needs her phone to survive. Thank you.

 Solution: First let’s try to determine if this is a battery issue. Most of the time if the battery has a weak charge and if the charger isn’t charging it then the phone will usually not go past the boot screen. If you have an extra battery and another wall charger try using them on your device. Check if the LED will light up when you plug in the wall charger with the new battery.

Another reason why your phone is acting this way is because of some software issue. To resolve this you will need a PC running the latest Kies software which you can download from the Samsung website.

Using Kies To Restore Firmware

Note: Your data will be deleted in the process so

  • Connect phone to the PC using a USB cable
  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Won’t Send Text Message

Problem: Hello! I am not a android user, but my grandmother has a S4. She Has Has it for a while and she knows how to work it completely fine. Today I texted her, she said she got it fine, but when she went to text me back she said it won’t send and it keeps giving her a “failed” error message. She tried many other times not just to me but also to her boss, same thing. She had fine signal and I can’t figure out what the problem is. If you could help me that would be greatly appreciated! Thank you!

Solution: Try doing a soft reboot first as this usually works when text messages fail to send.

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Next, the data of the Messaging app must be cleared

  • Go to Settings
  • Select Application Manager -> ALL (swipe to the right to select ALL)
  • Select Messaging.
  • Select Force Stop and Clear data.
  • Go back to ALL and select Google Services Framework.
  • Select Clear data.

The messages should be able to send this time.

If the messages do not send then this may be a network issue. Try to contact your network and inquire if there are any issues in the area.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Samsung Galaxy S4 that can’t get good signal or service [Troubleshooting Guide]

The two most basic functions of a phone are to be able to make or receive calls and send or receive text messages. These services, however, are reliant to the quality of service your provider can provide. There have been reports from our readers who own a Samsung Galaxy S4 that they couldn’t use the phone according to their needs simply because it couldn’t get a good signal or service.

Galaxy-S4-no-signal-service

In this post, I will walk you through troubleshooting your phone that is having a hard time detecting signal from the tower or getting a good service. I will include some of our readers’ actual email messages so you would have an idea how this problem happens to them.

The purpose of troubleshooting is to know what the problem is, what the causes are and how it happened. If you knew these things, it would be easy to formulate a solution to fix it. However, there’s no guarantee that your problem will be fixed after you read this post especially if the problem is with the hardware. You may need help from a technician who could physically check your device for faults and other issues.

Now, if you have other concerns, then visit our Samsung Galaxy S4 Troubleshooting page as we’ve listed hundreds of problems we addressed in the past. Try the solutions we provided and if they didn’t work for you, email us at [email protected] and we will gladly help you fix your problems.

  1. Samsung Galaxy S4 signal disappeared without apparent reason
  2. Galaxy S4 doesn’t reconnect to mobile data network
  3. Galaxy S4 gets poor service and no data

Samsung Galaxy S4 signal disappeared without apparent reason

Problem: Hello! I own a Samsung Galaxy S4 and a couple of months ago the signal suddenly disappeared, I checked if airplane mode was on but it wasn’t. I also tried resetting my phone but it did not work. Do you guys have any solutions to my problem? Cheers!

Troubleshooting: You said that the “signal suddenly disappeared” so it means that at some point the phone has been working fine. What I’m actually interested in knowing is what triggered the problem. If it were liquid damage, you need to get the phone to a technician. There’s nothing much you can do if the phone got wet. Do the same thing if the phone acquired some physical damage.

Now, assuming it’s neither liquid nor physical damage that caused the problem, let’s begin our troubleshooting. You said you did reset the phone, I’m not really sure what you meant by that word because many of our readers refer to “reboot” as “reset.” If you meant factory reset, then there’s one thing I want you to try; it’s actually just a reset but it’s more effective as it doesn’t only delete all data and settings in your phone but reformats the data partition to make sure nothing is left that may cause conflicts. It’s called master reset and this is how it’s done…

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

However, if your reset means reboot, then there’s another thing I want you to try. It’s called soft reset, which drains stored electricity inside the components especially capacitors. By doing so, you are actually refreshing the phone’s entire memory without compromising your data. This is how it’s done…

  1. While the phone is on, remove the back cover.
  2. Now pull the battery out to “power-shock” the phone.
  3. Press and hold the power key for a minute to make sure electricity is drained.
  4. Place the battery back in, then secure it with the back cover.
  5. Turn the phone on to see if it can now detect a signal.

After the soft reset and the phone still couldn’t detect signal, try booting it in safe mode just to rule out the possibility that a third-party app is causing the problem.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

In safe mode, if the phone still couldn’t find any signal, try changing the network mode.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Touch Connections tab, then tap More networks.
  4. Touch Mobile networks and then Network mode.
  5. Choose GSM/WCDMA.

If the problem remained after this procedure, call your service provider and inquire about the coverage in your area. You maybe advised to visit their store to have the phone checked.

Galaxy S4 doesn’t reconnect to mobile data network

Problem: Hi, I wonder if anyone has reported this issue to you before….I recently got a push for Lollipop (Android 5) to my Samsung S4 (Verizon).   I get a 4G signal just fine, but what happens is that when I go into work, where an alternate carrier is provided (and where I don’t get a signal for Verizon) and when I get out of work, the phone is unable to locate the 4G network (it never recovers from me going into my work building, basically).   The only way for me to resolve this issue seems to be to restart, which is a pain.  

This did not used to happen with the previous Android version…so it seems that Lollipop is not able to re-connect (a guess on my part) once entering a place that doesn’t have 4G network and then returning to an environment that does.

Any clues or things I could try to further troubleshoot? Any help appreciated. — Belinda

Troubleshooting: Hi Belinda. Basically, the phone doesn’t have an issue connecting to either a Wi-Fi network or mobile data network. The problem is, it just won’t automatically reconnect to its previous connection, which is very annoying because you will have to reboot it. The most basic troubleshooting procedure is to turn on the auto network switch feature. Go to Settings > Wi-Fi > tap the Menu key > Settings > choose Advanced > turn on Auto network switch.

However, if it’s already enabled, then it must have something to do with the cache. The new update may have messed up some caches including files used by the system for wireless connectivity. This procedure can help…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 gets poor service and no data

Problem: Dear droid guy, my Samsung Galaxy S4 has not had a sim in it for a while but now i was going to start using it again. but i put a sim card in it and it gets no signal sometimes it gets one bar but thats it i have received a few messages from ee but no data. i have tryed a few things to fix this but to no avail i have opened it up and checked everything is connected correctly plus tryed a few things i found on the Internet. but like i said nothing has worked so far. I have put the sim in a different phone and it gets signal and data so i know it’s not the sim. please if you have any ideas that may help they would be very welcome. Thank you Jamie.

Troubleshooting: I understand you tried putting the SIM card to a different phone and it worked perfectly, but have tried putting in a different SIM card to your Galaxy S4 and observed how strong the signal was? If it still gets poor signal, then there’s an issue with the phone and you have to get it checked by a technician. It’s probably an issue with the antenna but let someone with knowledge in these things check it for you.

About the mobile data, it’s actually just the APN settings you will have to change. Your other phone may have already been set to work with EE network but not your S4. If you don’t know the correct APN for your device, call EE and ask for it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 screen flickering, blank display & unresponsive screen

I encountered a lot of screen flickering issues, not just with Galaxy S4 but with other devices as well, and while they appear in various ways, they can actually be grouped into two general categories; software issue or a hardware problem. As a technician, I immediately isolate the problem to determine whether it’s an app that’s causing the display and touchscreen issues or a firmware glitch that is connected to the general performance of the phone or a hardware problem that has the capability to make the issue worse than it already is.

Galaxy-S4-Screen-Flickering-Problems

In this post, I will walk you through determining where the problem lies. As long as the issue is with the apps or the firmware, it is easy to fix it even if you are just an average user. But I cannot say the same for hardware issues. Further troubleshooting procedures will be done in this case to determine what module is problematic and whether or not it can be economically repaired or needs replacement. I don’t discourage you if you want to explore but please do it at your own risk. Even we technicians can mess up some things when we’re dealing with the hardware. For those who are still covered by warranty, don’t even think of removing the screws, it will automatically void it.

For other Galaxy S4 owners who have different issues, click here to visit our S4 Troubleshooting page, which contains hundreds of problems we already addressed in the past. Find a problem that’s the same or related to yours, try out our solutions or troubleshooting procedures and if they don’t work for you, email us at [email protected]. Don’t worry, this service is totally free but please provide all necessary information like the brand and model your phone, the version of Android it’s running and how it currently behaves. Be descriptive of the problem. Remember, the more information you provide, the easier for us to assess the problem and the more accurate our solutions and/or troubleshooting procedures are.

Here are the problems I addressed in this post:

  1. Samsung Galaxy S4 screen flickering after an update
  2. Galaxy S4 display goes blank without apparent cause
  3. Galaxy S4 screen becomes unresponsive

Samsung Galaxy S4 screen flickering after an update

Problem: Hi. I recently updated my Samsung Galaxy S4 to lollipop and was disappointed after seeing its screen flickering like crazy. It’s like something is moving the brightness slider from the maximum level to the mid level and then back to the maximum level again. I tried putting the screen to dynamic mode then back to the normal mode but it’s still the same. I’m not really sure if this has been happening prior to the update. Is there anyone in your team who knows how to fix this problem?

Related Problem: Hello, I have a Samsung Galaxy S4 which I have had for just on a year. about 4 months ago I did an update that had popped up on my screen, ever since doing that update my screen flickers.

So the flickering, to me is quite bad and eventually after a minute or so, the screen turns black and nothing. It will do absolutely nothing. You have to shut the phone off and back on where everything will be fine until you are either surfing the net, playing a game, taking a photo, talking on the phone and it will start flickering and you get the black screen.

I called Samsung and they suggest I do a system reset of which I did but its still flickering. I took it to Vodafone where I got the phone and the person who served me told me the phone had been dropped in a major way and there was a problem with the LED. I have not dropped my phone. This problem all started when I did the update. I was so upset and angry I walked out. I though you would be able to determine a problem with the LED and a problem with the hardware of the phone?

The flickering is not constant in the sense that I can have my phone on all day and not touch it, text back and forth and nothing happens.

I am at a loss to what to do now. I am so angry, upset and disappointed any help will be appreciated. So the flickering starts:

  • Looking through your photo album
  • Taking photo’s
  • Looking on the internet
  • When on a call

The flickering will keep going until the screen goes black and you end up having to turn the phone off.

I am not much of a gizmo gal not tech minded when it comes to these things. I did manage to find out I’m have the 4.4.2 update which according to my phone is the latest update. Arrrghhhh please help. — Celeste

Troubleshooting: A screen flickering issue maybe caused by an app that has gone haywire, a firmware problem or a more serious hardware issue. Taking the safest route to properly troubleshooting this problem, you need to boot your phone in safe mode first.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

With all third-party apps temporarily disabled, observe closely if the screen still flickers. If so, then at least we have ruled out one possibility. Now, it’s between the firmware and the hardware.

You have two options to go about it; either you backup your data and perform master reset, or you will try to record your screen to see if it flickers in a video. The master reset will delete all data in your phone including your settings and will bring the phone back to its factory defaults. If the cause of the problem was corrupt firmware data, this procedure will surely fix the issue. Here’s how you reset your phone effectively…

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If you prefer to find out what the problem is using the other method, download apps from the Play Store that is capable of recording your screen into a video. If the screen flickers in the video, then the problem is in one of the components inside the phone. It could be the GPU or one of the chips inside. However, if the flicker won’t appear in the video, then it’s more of a screen problem than anything else. It could be as minor as loose connection or the screen might need replacement.

Galaxy S4 display goes blank without apparent cause

Problem: Let me begin by narrating what really happened or what I was doing before my Galaxy S4 entered the blank screen and seemed not to respond to whatever I command it to do. I was multitasking between Twitter and Facebook, just the normal stuff, when there was a notification saying there’s an update. I tried to ignore it but it keeps popping back up so I downloaded it. The download took about 20 to 25 minutes and after that, my phone rebooted and took so long to come back up. When it finally reached the Home screen, I tried opening Twitter but it seemed like the phone lagged and froze. I had to reboot it and when it was ready, I tried opening Twitter again and the phone froze and the screen went blank. I tried rebooting it but the display was still black but I can hear the bootup tune so I think the phone powers up just fine and only the display is having some tantrums. What’s the best thing to do to fix this problem? — Phillip

Related Problem: Hi, my son was playing with my Samsung S4 phone and brought it to me saying the battery finished. I plugged it to charge and after 4 hrs when I tried to power it up all I could see is the blue LED at the top left corner coming on and the phone vibrates.

I got my friend to ring me and send me messages on Whatsapp and the phone rings and vibrates every time but the screen is still blank. I tried, as was suggested on many youtube videos:

  1. Draining the power by removing the battery and holding the power button for 1 minute. Tried this many times.
  2. Smack the power button by removing the battery.
  3. I can’t go into safe mode or recovery mode or it could be that the phone is going into those modes by still stays blank.

Could you please advice if there is anything I can do to revive the display of my S4? I just want to make sure that I am not buying the replacement screen without any real issues. Appreciate your kind help. Regards, Imad.

Troubleshooting: Based on reports from S4 owners who have encountered this issue in the past, a blank screen may be caused by either an app or service has gone rogue or crashed, or a physical damage affecting the display and its features. Since we don’t know what the culprit really is, we need to troubleshoot and isolate possible issues. However, the main goal of our troubleshooting is to make the display fire up again with all its colors and functions. Both of our readers specifically mentioned they were using third-party apps when this issue happened, so try to disable all apps first by booting into safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone booted up in safe mode successfully with its display lighted up, then it could have been just an app that was causing the problem. Try disabling the app you last used prior to the problem and boot normally. Such procedure usually takes care of problems like this. However, if the safe mode remedy failed or if the display remained black, try booting the phone in recovery mode. You really don’t have to do anything while in recovery mode, you just have to see if the phone is still capable of doing so. If that failed, too, you have to send the phone in for repair as it could be a hardware problem.

Galaxy S4 screen becomes unresponsive

Problem: Hi! I own a Galaxy S4, which is two years old by the way, and I have a problem with it. Starting a few months ago, I already noticed the screen is unresponsive sometimes but I let it go thinking it was just a minor glitch. Then came an update that I thought would fix the issue but it didn’t. The problem continued and about a week ago, the unresponsiveness of the screen became worse as there are times when the screen freezes for a couple of minutes. I verified if it was an unresponsive screen or my device was freezing by pressing the Power or Home button, which the phone responded correctly. In my case, if the screen freezes, the phone will still respond when I hit the Home button or the Power key. My phone was properly taken care of; no drops, no water damage, hasn’t been abused, and only a few apps installed. Can you help me figure out what its problem? And please help me fix it. — Astrid

Related Problem: I have a Galaxy S4 and it’s almost 2 years old. The other day, I notice that the screen is not responding on my touch. I try to press some home screen apps, but it doesn’t even open. Sometimes it works, but most of the time it doesn’t. I also notice that, when it works, when I press an app icon (Facebook) it doesn’t highlight and open what I pressed, but other apps are opening…not the one I press.

Another thing I notice is the notification slide from the top screen is randomly shows and hides. Sometimes it will automatically goes down and when I try to swipe it up, the screen doesn’t work. Please suggest any possible workaround before I send it for repair. Thanks a lot!

Related Problem 2: Hi there. Came across this website and found it quite informative while trying to find a solution to a problem I recently just started to have with my phone. Attached is a picture using S Memo to highlight an area of the touchscreen that has no response to touch. It has been dropped but that was not recent to the S4 developing this issue. Any help or solution will be greatly helpful and appreciated in fixing this problem. Cheers.

Troubleshooting: Hello Astrid! I will address your problem first as it is the entire screen that becomes unresponsive in your phone. I am tempted to believe that it is a hardware problem but it’s absurd to just jump into that conclusion without even performing some troubleshooting procedures to rule out the possibility that one of the apps or services in your phone is crashing affecting the touch screen function of your phone. That said, like any other hardware problem, I want you to boot your Galaxy S4 in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now that all third-party apps are temporarily disabled, continue using your phone just to observe if there are still unresponsive sessions. If there are, then at least at this point we know it’s not your apps that’s causing the trouble. I have a feeling, however, that you haven’t tried perform factory reset yet. But even if you already did, I want you to do it again just to rule out the possibility that some corrupt data and/or caches are causing this. Of course, backup all important data you have in your phone first.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Now, after this procedure and your phone still has unresponsive sessions, it’s time you brought it to a technician and have it checked.

For the other two issues I included here, it looks like there’s a section on the digitizer that’s damaged physically or by liquid. Still, it is recommended you perform factory reset before you send the phone in for repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 screen goes black, Facebook freezes, Play Store pops up & other problems

This post will serve as an answer to one of the emails we received. It is a part of our program where we provide free personalized support to our readers. So, I will provide solutions or troubleshooting procedures to address the issues cited by our reader as well as answer her questions.

Galaxy-S4-Notification-Panel-freezing

Her phone is a Samsung Galaxy S4 and according to her, the display goes black if the notification panel is brought down. The Facebook app freezes on its own and the Play Store app pops up without even touching its icon.

She also has some issues with some apps she wants uninstalled as well as having a hard time transferring downloaded music files to her microSD card. And lastly, she has some questions about pre-installed apps. The following is her actual email message…

My phone will go to a black screen when I am on the notification drop down screen, all by itself after viewing it for about 5-10 seconds, it also freezes on Facebook, and the play store just pops on to my screen, out of the blue, often when I first put in my security code from the lock screen, but at other times too, when I haven’t gone anywhere near the play store app icon.

I also want to free up space on my phone, it came with tons of apps I will never use, but when I go to try to uninstall them to free up space, it says it will make other functions and apps on my phone not work properly. How can I get the ones that came already installed on my phone when I bought it, off my phone without making it screw up anything?

I don’t understand why I am forced to have those apps installed on my phone in the first place. Most of them are useless to me, and I NEVER asked for them, so WHY should I HAVE to have them? I didn’t pay for all the space on my phone to just have it used up pretty much right when I get it by apps that I NEVER requested or installed myself.

Also, my music files I downloaded from an App won’t give me the option to move them to my SD card I purchased for that purpose so I could save space on my phone. I appreciate any and all help you can give me to resolve all these issues I have mentioned.” — Jennifer

If you are experiencing one of the problems Jennifer cited, then try the solution or troubleshooting procedure I provided especially if you own a Galaxy S4. However, if you have a different issue, visit our Samsung Galaxy S4 Troubleshooting page as we’ve addressed hundreds of issues already. Try the solutions first and if they didn’t work for you, fill up this form and we will help you find a solution to your problem.

Troubleshooting

Now, I will address the issues individually but before anything else, there are some things that weren’t clarified by our reader like what the version of the Android runs on her device and when the problems started. We’ll have to assume some things here to continue troubleshooting.

Screen goes black when notification panel is pulled down

My phone will go to a black screen when I am on the notification drop down screen, all by itself after viewing it for about 5-10 seconds…”

There are actually variations to this problem that often happen during major updates. When Android 4.3 was rolled out, many Galaxy S4 owners experienced having blank Notification panel that may lead to freezing or lagging. During the 4.4 roll out, there were owners who reported reboot issues when the notification bar is pulled down but the bottom line is that both were firmware- or update-related.

Could it be possible that this problem is related to the recent update as well? Yes. Galaxy S4s recently received updates to Lollipop (Android 5). It’s a major update and having issues like this may be normal after the installation of the new firmware. But before jumping into conclusion, it’s imperative that we isolate the problem and rule out the possibility that third-party apps have something to do with it. To do that, boot your Galaxy S4 in safe mode…

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

While in safe mode, try pulling down the notification bar and see if the screen goes black. If so, it’s firmware-related and your third-party apps have nothing to do with it. Otherwise, try disabling suspected apps one after another until the problem is fixed.

If, however, it were firmware-related, you may try wiping the cache partition first and if it didn’t work, you need to perform full hard reset.

Wiping Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Full Hard Reset

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Phone freezes when Facebook is open

“…it also freezes on Facebook”

I’ve seen a lot of Facebook-related problems and while this one may still be related to the firmware issue we tried troubleshooting in the section above, it may be just another app-related issue, or at least, we will begin our troubleshooting with that assumption. That said, the first thing we should try is to clear Facebook cache and data…

  1. From the Home screen, tap Menu key
  2. Simply tap the More tab
  3. Tap the Application Manager, swipe to display All section
  4. Scroll and find Facebook.
  5. Tap Clear cache.
  6. Tap Clear data, OK.

 

If the app still cause the phone to freeze after clearing its cache and data, then you need to uninstall it and it’s now clear it’s a firmware-related issue.

Play Store keeps popping up

“…and the play store just pops on to my screen, out of the blue, often when I first put in my security code from the lock screen, but at other times too, when I haven’t gone anywhere near the play store app icon.

I have a feeling it’s not really the Play Store that keeps popping up but a webpage that serves as an advertisement and contains a link that, when tapped, will run the “real” Play Store. This is one of the modus operandi of some developers so users would install their apps.

I am not sure what you’re seeing on the screen but I am certain that if these ads are attached to the app you installed, then it is nothing more than a “spam” app. Uninstall it immediately to prevent this annoyance.

Moving music files to the microSD card

my music files I downloaded from an App won’t give me the option to move them to my SD card I purchased for that purpose so I could save space on my phone.

First off, DRM-protected files cannot be shared with other devices, so they can’t be transferred over to your microSD card. If you were trying to copy music files with this restriction, then all efforts we do here will go to waste.

However, if you were trying to purchase files with free or standard license, then the best way to do it is to go the directory those files were downloaded using the file manager in your phone and copy or move them from there. Alternatively, you could just connect your phone to your computer and drag and drop those files to where you want them.

Question on pre-installed apps

I also want to free up space on my phone, it came with tons of apps I will never use, but when I go to try to uninstall them to free up space, it says it will make other functions and apps on my phone not work properly. How can I get the ones that came already installed on my phone when I bought it, off my phone without making it screw up anything?

Google, the developer of Android mobile system, mandates to all manufacturers that use its system to include some of its apps in the stock firmware that’s why in your phone, you must have, at least, 9 or 10 Google apps already installed. Manufacturers, on the other hand, will also have a bunch of apps pre-installed on their devices to promote their products and support the features.

Now, if the device is carried by a service provider (like Sprint, Verizon, AT&T, T-Mobile), there is a big chance a few other apps and services will be added to the list of pre-installed apps. We can’t do anything about the apps that come packed with the device. However, there are some pre-installed apps that can be uninstalled and disabled.

All you got to do is go to the Application Manager and find apps you want to uninstall. If you see an “Uninstall” button, then it means it’s safe to uninstall it to get rid of it for good. However, if there’s only the “Disable” button, it means you can stop the app from running but you can’t get rid of it. Disabled apps may still run if you open other apps that use it. Apps that don’t have the “Uninstall” and “Disable” buttons need to be left alone.

I hope I have answered your questions to your satisfaction.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 Problems, Errors, Glitches and Solutions [Part 45]

Welcome to the 45th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. We will be dealing with 15 issues that have been recently sent to us by our readers regarding this particular model. For those who don’t know yet, we have this service where we provide solutions and troubleshooting guides to our readers who are having problems with their mobile devices. We have already answered more than a hundred questions regarding this device alone and it looks like we will be answering hundreds more.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter then feel free to email us regarding the issues you are facing with your device at [email protected]. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

S4 Will Not Boot Up

Problem: Hello. I have a problem with my Samsung galaxy s4. When I turn the power button on the device will show the galaxy s4 logo on the screen for 1-2 seconds and then the phone will switch off and it won’t start and boot up. I have tried various options such as changing my charger and battery however the problem still occurs. Is there anything you recommend to fix my phone and get it to switch on? I look forward from hearing from you. Thanks.

Solution: A phone that does not complete the boot process despite changing the battery could possibly be caused by a glitch in the software. Your approach of replacing the battery and charger helps eliminate any hardware related issues that concerns the power of your device. Now, it is time to check the software side of things. Follow the troubleshooting steps below to help resolve this issue.

Do a reset and clear your phone RAM.

  • Take out the battery
  • Take out the microSD (if your phone has one installed)
  • Press and hold the power button for around 3 minutes
  • Reinsert the battery (leave the microSD out at this time)
  • Turn on phone

By pressing and holding the power button you clear out any data that may be stored in the RAM of your phone. There is a possibility that the data may be corrupt which causes this issue. If your phone starts normally then reinsert the microSD.

Enter Android recovery then wipe the cache partition

Wiping the cache partition of your phone helps resolve several issues including the one you are facing right now. This is a recommended step to perform as this does not delete your personal data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

One final troubleshooting step that you can perform is to do an emergency firmware recovery using the latest Kies software installed in your computer. Take note that this will delete any data that is stored in your phone.

  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Cannot Send File Via Bluetooth

Problem: Hi, I came across your website when I was searching for answers about my Samsung galaxy S4, Model SGH-M919 smart phone. The problem I am having is that I cannot transfer pictures FROM my phone to my laptop or any other Bluetooth device.  The phone receives pictures from other devices but does not transfer.  At each transfer attempt I get the message “file not sent”. I have tried to send pictures to my laptop, which is a DELL, and to my HTC My Touch Phone.  Both have Bluetooth.  Both are paired with the Galaxy S4.  I get the same message every time “file not sent”. I had the exact same phone earlier, which I had to return due to a malfunction.  That phone never gave me this problem and I was able to transfer pictures and videos very easily from my phone to my laptop or to any other Bluetooth device. Is this a hardware problem with this phone?  Should I return the phone for another one or can I change some settings to get this function working properly?  I would really appreciate your help.

Solution: For this type of issue you should first check if your phone is running on the latest system software update. Software updates come with improvements and bug fixes that may help resolve this issue. After you have verified that your phone is running on the latest software it is time to proceed with the troubleshooting process.

You will need to unpair all Bluetooth devices stored in your phone.

  • Touch Applications.
  • Scroll to and touch Settings.
  • Touch Bluetooth.
  • Touch the Options icon next to the device you want to unpair.
  • Touch Unpair.
  • The pairing has been removed.
  • Restart your phone

The next step is to pair your phone with one Bluetooth device first (I suggest doing so with your PC)

  • Make sure the Bluetooth feature of your PC is turned on.
  • Using your Galaxy S4, press the Menu button.
  • Proceed to Settings.
  • Go to Connections.
  • Navigate your way to the Bluetooth option.
  • Then, slide the switch to the right of the Bluetooth option to activate it. This will immediately start looking for devices that are Bluetooth enabled. The other devices that it will detect will be listed below the “Available devices” section.
  • Tap the device that you want to pair with your phone.
  • Enter a passkey that will be required by the devices.
  • Locate the file that you wish to send and choose in the Sending options the “Via Bluetooth” command.

If you are still getting the error message then check the Bluetooth settings of your PC.

  • Go to “Devices and Printers” —> Bluetooth Devices –> Double Click your Phone (This should open the “Blue Tooth Device Control” window).
  • Scroll down to “Authorization” Options–> Check “Always allow this device to connect for all operations”
  • Click “Apply”
  • Close the window.

 

  • Go to the Task Bar’s Notification Area (Bottom Right Corner of your Screen) you should usually see Bluetooth Icon.
  • Right Click on the “Bluetooth” icon in your notification area of Windows Taskbar–> select “Open Setting”–>”Bluetooth Settings” window should pop up–>Make sure on the “Options” tab: All items are checked except “Turn off Bluetooth adapter” this must be unchecked otherwise your Bluetooth adapter will switch off.
  • Go to “Share” tab–> Check the box “Allow remote device to browse, send and receive pictures, music, and other files”.
  • Click OK to close this window.

Try sending a file to your PC.

S4 Battery Drain Issue

Problem: Hi, I was viewing your webpage regarding the problems with the galaxy s4. I am having problem with mine, basically I am losing around 1% battery every few minutes. I charged it to 100% last night when I got up this morning it said connect to charger. I have tried everything I can think of such as putting my power save mode on. The brightness is right down I have disabled apps I don’t use. I installed a battery doctor app that says my battery is healthy. I asked today in an EE store and the guy suggested checking the software. I am up to date with my software updates. I am getting really frustrated with this issue now and concerned that constant charging the battery will cause problems with the phone. I searched online seems a few people are having this problem but nobody seems to have a solution to fix this. I am hoping you’ll be able to help as any suggestions would be really helpful. Thank you.

Solution: When your phone drains the power of your battery at a fast rate it could mean that an app or a service is constantly activated or that your battery or microSD is already faulty. The first thing that you should do is to check the battery usage statistics of your phone. You can do this by going to Settings then clicking on Battery. Under Battery check on the statistics for battery use since unplugged. If you find several third party apps that are on top of the list which you don’t really use then you might want to uninstall them. In cases where a service that you don’t need is consuming a lot of your battery power then you might want to consider doing a factory reset on your phone. Make sure to back up your data as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after performing a factory reset your phone battery is still draining at a fast rate then you should consider replacing your battery.

You should also try to remove the microSD and see if the battery life of your phone improves.

S4 Not Receiving Text Messages

Problem: (1) Our family has 4 Samsung s4 phones all on same uscellular plan. One daughter texts me often during the day from 1 1/2 hours away. I receive some texts from her and many others are not received by me. As far as we know it is just hers and my texting that is affected it also appears that she receives all my texts I just don’t receive all of hers not just replies all texts I work in a school where reception isn’t great. However I miss texts from her on the weekends from different locations. I miss them from her wherever she is and from wherever she is…it is very bothersome…she is young and I depend on her texts to let me know all is well with her etc.

(2) I have a Samsung galaxy s4 from straight talk and up until a week ago my text messaging was working fine.  Now a lot of my friends and family get my text messages but I cannot get there’s.  Is there a setting I messed with or something I did to mess this up?  My mom said up until my messaging messed up our conversations on her Verizon iPhone 4S were green when we’re talking but now they are blue. Thank you.

Solution: These two issues sent by two of our readers are similar in nature which is why I bundled them together. The first thing that needs to be done in cases like this is to check for any new software updates. A new update comes with improvements and bug fixes that may help resolve this issue.

Before troubleshooting the phone itself it is best to contact your network provider to check the status of your account. Any troubleshooting step that you do on your phone will not work if the issue is account related.

Once you have verified that your account is normal then proceed with the troubleshooting steps below.

With your phone turned on remove the battery and the SIM card. Reinsert the battery (don’t insert the SIM yet) then turn your phone on. Wait for a minute or two then turn off your phone and insert the SIM card. Turn your phone on then check if you are still getting any text messaging issues.

If the problem is still present then you can perform a factory reset on your phone. Just make sure to back up your data first as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 AccuWeather Goes Black

Problem: I have an SGS4 LTE-A (I9506). Since updating to android 4.4.2 (non root), the AccuWeather widget would at times (only some times, but enough to be annoying) go completely black, when I tap on it to get the weekly forecast, and to fix this, I would either have to, delete the widget off the page, or restart my device.

Solution: If the problem is only confined with this particular app then the troubleshooting that we will do will be concentrated in this app alone.

The first thing you need to do is to clear the cache and data of this app. You will need to do a setup of the app once this is accomplished.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your AccuWeather application.
  • Tap Clear cache.
  • Tap Clear Data
  • You’ve now cleared the application cache and data.

If the problem still persists then uninstall the app and install it again. Make sure you get the latest version from the Google Play Store.

S4 No Sound During Calls

Problem: Good Afternoon. Thanks for your help. I have a Samsung Galaxy 4 with the exact same issue as Part 36 Galaxy s4 No Sound During Calls.  I am with Verizon and got this phone 3 weeks ago.  Within a week it happened, so Verizon did a factory reset, which lasted a week.  I brought it back in to Verizon, they gave it a new SIM card and refreshed my Verizon account and number.  That lasted 20 minutes, so went back and they sent me a new phone.  It lasted a week, so I went in to Verizon today and they are sending me a 3rd phone.  I have 4.4.2 version.  The factory reset didn’t work.  I tried your suggestion about Safe Mode and that lasted a couple of days.  Please help me this is driving me crazy. Thank you.

Solution: If the issue goes away after a factory reset or when your phone is in Safe Mode then there must be an app that you installed that is causing this issue. You mentioned that a third phone is on its way. Once you receive this phone try to use the phone with its default apps and observe if the call issue is present. If not then install your favorite apps on at a time. Check the call issue after every app that you install and see if it occurs. If the issue appears after installing a particular app then that app is the culprit.

S4 Not Connecting to Wi-Fi

Problem: Hi guys. I have a Galaxy S4 Active. Great phone, really like it. I’ve had a couple issues with it in the last couple of months. I’m going to give you an overview of events leading up to my current problem. Around August 2014 I started having issues with my battery dying quicker than usual. I’m out of warranty, so there was no use calling to see about a replacement phone. I tried a few different things based off suggestions I’ve found online from chat posts. Taking battery out, cleaning the contacts, fully charging on off, etc. Seemed to help a little, but not a whole lot. September-ish it started only lasting maybe 8 hours before I had to charge it again. I work for an outdoor company where we outfit people to go on canoe trips. Most of my day is me driving customers to and from entry points in the woods, in and out of both 4g, Wi-fi, and even cell service. I don’t use my phone during the drive, except to check time or if there is an emergency. Days like this my phone battery would last all day long plus. I bought a new battery, but that didn’t seem to work either. I called ATT end of September to see their suggestions for bad battery, and after telling them the above paragraphs they said it was probably something more internally on the phone and to do a factory reset. I’ve done the factory reset. This has helped the battery more than the other options. However, my new problem was that I couldn’t get my phone to connect to Wi-fi. The only way to do so was to turn the phone off, turn it on in safe mode, turn it off, then turn it back on. Because of this, and the att tech couldn’t figure out why, they did a warranty replacement on my phone.  I’ve gotten the new phone, and set it up last night. When I first turned it on and set everything up, it detected my home wifi( no password) right away and connected on its own. Last night I left my house to go up town, came home, and it did NOT connect to the Wi-fi. It detected in, saved it, but just didn’t connect to it. I called ATT and they said I had the ‘Auto Network Switch’ not checked. So the tech said to keep that one, plus ‘Auto Connect’ both with a check mark. I’ve done that, and it still doesn’t connect to Wi-Fi unless I turn the device off, then turn it back on. My place of work also has an unsecured ( free to public) Wi-fi. It detects and saves it. But doesn’t connect to it. What else can I do? I really don’t want to send this phone back for another warranty replacement. Is there something else that I am missing? I really like this phone, and never had any of these issues over the last year I’ve had it. Thanks for reading and hopefully you will have time to respond to me, and even better  with an  answer to what my next step is.

Solution: There have been several reported cases of the S4 having a problem connecting to Wi-Fi networks. Samsung has previously acknowledged that the issue is prevalent when the phone tries to connect to a D-Link branded router. It appears that the issue is with the firmware of the router and can be resolved by a firmware update or a reboot of the router.

To cover all bases you should also check if your phone is running on the latest system update. These updates come with improvements and bug fixes that may help resolve this issue.

S4 Network Connection Issues

Problem: I’m using an AT&T Galaxy S4 on Cricket wireless, my husband is also using an AT&T Galaxy S4 on Cricket Wireless.  We can both be in the same location and his phone will have a good connection while mine will have one bar and often show no connection for data or voice.  My phone cannot connect in any way to a tower when I’m in my office at work yet my husbands S4 works fine.  Both phones are updated with Android 4.4.2, however mine has a different build number than his. My build number is KOT49H.i337UCUFNI1.  I’ve done a lot of searching online and thought maybe my problem was Lte, so I’ve played with changing how it connects by using *#2263# and trying different choices. All of them seem to give me the same problem with the phone being slow to find the tower and connect if at all even in an open space with a direct line of sight to the tower, eventually it does connect but is very sensitive to staying connected and rarely gives me full bars.  Any suggestions will be appreciated, I also have a question about future updates for the phone as Android versions are distributed through the carrier and since I’m using an AT&T phone on Cricket will I get future updates when they are distributed or is there another way to get the updates? I’m hoping maybe an update will fix this problem as I’m seeing this all over the internet as a common problem. Thank you.

Solution: It appears that this may already be a hardware related issue seeing that the S4 of your husband gets good reception while your phone does not get any signal even in the same area. Before bringing your phone to an authorized service center try to perform the following troubleshooting steps below which may help resolve the issue.

Do a soft reset

  • Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S 4 off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Press and hold the Power key to turn your Samsung Galaxy S 4 back on.
  • Test your device to see if the issue is resolved.

You should also check if this issue is account related by trying a different SIM on your phone. Try to insert your husband’s SIM in your phone. If the phone gets a good signal then you should have your SIM replaced.

One final troubleshooting step that you could do is a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

As far as updates go since AT&T has acquired Leap Wireless International which operates Cricket you should be able to get future software updates on Cricket.

S4 “your device has been modified. Software updated are not available” Issue

Problem: Hi I have the T-Mobile galaxy s4 SGH-M919 about 4 months ago I had rooted it and put a new rom into it I had put the insane kit kat rom in it and yesterday I changed it back to normal. I wanted to update it because it is in 4.4.2 and it did not let me it said “your device has been modified. Software updated are not available” I had followed the steps and it still didn’t work. Please help.

Solution: Whenever you root your S4 or install a custom ROM you will not be able to get the official updates anymore. Reverting the phone to its unrooted state and bringing back the stock firmware is not enough since you will still be getting the “your device has been modified. Software updated are not available” error message.

There is a guide over at the xda-forum which details the procedure on how to return your phone to its official stock firmware and have support for software updates. I suggest you go to this link. https://forum.xda-developers.com/showthread.php?t=2336392.

S4 Instagram Video Issue

Problem: Hi! I’m having trouble using the video feature on instagram, every time I try to press the video button it always says something like “check SD card or disconnect phone from computer”. I have my SD card in and my phone is not connected in my computer. I don’t know what to do, can you help? Thanks.

Solution: It appears that the problem is with the Instagram app itself or the microSD card of your phone. Follow the troubleshooting steps below to resolve the issue.

Clear the cache and data of your Instagram app. You will need to setup the app again.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your Instagram application.
  • Tap Clear cache.
  • Tap Clear Data
  • You’ve now cleared the application cache and data.

If the problem is still present then uninstall the app and reinstall it from the Google Play Store.

You should also try replacing your microSD with a new one to eliminate any storage related issues.

S4 Text Messages Wrong Timestamp

Problem: Hi, so recently my phone has decided that when I’m texting someone its sending their texts at a different time then mine, we both live in the same city, and we both use a Samsung galaxy s4, I’d like to figure out how to fix this issue that way I don’t have to scroll up through my msgs to see the whole conversation, it only just started but i tried pulling the battery, i tried resetting the phone, and nothing seemed to work, is there anything you van suggest to help me fix this? Hope your able to help, would be appreciated.

Solution: One of the most common causes of the SMS timestamp issue in the S4 is an incorrect time and date configuration.

  • Go to Settings.
  • Select the More tab.
  • Proceed to Date and Time.
  • Check Automatic Date and Time to synchronize your clock with your network provider.

The above solution solves most time related message issues. If the issue still occurs then proceed with the next step below.

Clear the messaging app cache

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your Messaging application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

S4 Does Not Turn On After Charging

Problem: Hi, I’m hoping you can help me with this. I have a Samsung Galaxy S4 i9505 model. I was charging my phone on a portable charge noticed the phone was getting hot. Stopped the charger but the phone would not turn on. The battery was charged to about 70%. I tried taking out the battery and putting it back in and nothing. I bought two other replacement batteries and still no luck. I charged them both for about an hour then tried turning it on. Tried the safe mode start up too. It doesn’t even show the charging light at the top like it used to. I also noticed the phone no matter which battery was getting hot again.  I am using the charger I got with the phone. Not sure what else you need to know but I’d appreciate any help or advice. Thanks.

Solution: Try to do a reset on your phone while clearing out its RAM. A corrupted data in your phone RAM may prevent your phone from booting up.

  • Turn off phone
  • Take out the battery
  • Take out the microSD (if you have one installed)
  • Press and hold the power button for around 3 minutes
  • Reinsert the battery (leave the microSD out)
  • Turn on phone.

If the above procedure does not work then plug in the original wall charger and connect it to your phone. You should then try to access the Android recovery mode and wipe the cache partition.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

One final troubleshooting step that you can perform is to do an emergency firmware recovery using the latest Kies software installed in your computer. Take note that this will delete any data that is stored in your phone.

  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Screen Flickering Issue

Problem: I have an S4 black edition. I have this flickering issues when playing games like clash of clans the screen just auto rotates and goes back normally. When using apps the screen flickers too much. Can you please solve the problem? Thank you.

Solution: Most owners of the S4 who are experiencing this same issue say that adjusting the screen brightness to a higher level minimizes the screen flickering. You should also try checking for any new software updates available for your device and install them. These updates come with improvements and bug fixes that may help resolve the issue.

S4 No Display After Disassembly

Problem: My husband took his phone apart to remove a piece of plastic that was stuck in the head phone jack. He followed directions from a YouTube video on how to take a galaxy s4 apart and reassemble. When he reassembled reconnected all the sensors and turned the phone back on the screen is just black the phone is on cause there are notifications coming in and the blue light blinks on the upper left hand corner. If you need more info please ask otherwise if you know a solution please help. Also we have tried to hold the volume down, home and power button at the same time but nothing happened. 

Solution: Since this problem occurred right after the phone was taken apart then something might have gone wrong during the reassembly process. I suggest retracing the steps done by taking the phone apart again and carefully reassembling it.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 43]

Welcome to the 43rd part of our Samsung Galaxy S4 Problems series. In this post I’ve addressed 4 problems, answered 4 questions and tackled 3 errors. I suggest you take time reading or skimming through this page to find out if your concern has already been addressed here. If you cannot find your issues in this page, I strongly suggest you browser our Samsung Galaxy S4 Troubleshooting page as we created an index of all issues we addressed since we started publishing these kinds of articles.

galaxy s4

A short reminder to our readers who plan on sending us emails; please provide as much details as possible, or at least, try. Among the things that could help assess your concerns well are the phone’s behavior and error messages. Screenshots are always welcome so don’t hesitate to take some and attach them to your message.

We are very serious in helping our readers so we made sure you can contact us easily. The email address we use to address our readers’ concerns is [email protected]. But you can also reach us by posting your concerns on our Facebook wall or Google+ page. We are continually looking for ways to help our readers so stay tuned for more updates.

Meanwhile, click any of the links below to jump to that specific problem…

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Problems

GPSD Service Draining Galaxy S4 Battery Quickly

Problem: Good day, I have this problem with my phone battery usage on my Galaxy S4. I charge my phone fully in the evening before going to sleep. I then switch off wifi gps and end any apps that may be running as well as clear the memory. When i wake up in the morning, about 6 hours later, my phone battery is less than 50%. If I look at the battery usage on my phone there is a listing called gpsd. This service has used the largest percentage of the battery.

By about 8 o’clock in the morning, my phone is already at 10%.

I have tried a factory reset twice already, there is no improvement. My Galaxy S4 is currently on Android 4.4.2. It running the original vendor software. How can i solve or troubleshoot this problem. Thanks. — Mustafaa

Solution: Good day, Mustafaa. Thanks for providing the details. The GPSD service runs when an app uses any location service available in the device. This issue is common to both Galaxy S4 and S3. Apparently, this service continues to run even if GPS is disabled or turned off so basically, it has nothing to do with this service but Google Maps app does.

When Maps app continues running in the background, GPSD becomes active. The best way to deal with this problem is to force close the app. I’m not sure if this issue would be fixed if you updated your firmware to 4.4.4 but it’s worth a try. Meanwhile, if you’re not using Maps, disable it.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Tap Maps.
  7. Tap Force Close.

How To Update Galaxy S4 To KitKat Using KIES

Problem: Ok so I have Galaxy S4 that doesn’t have an update spot in the setting. I would like to update it to a newer OS but I can’t. I’ve tried to figure out how to do on the computer but couldn’t figure it out. My wife’s S4 has the software update on it but mine doesn’t. So how can I do it?

Solution: I am not going to delve into why your phone doesn’t have an “update” option in the Settings. Rather, I want to guide you through installing the latest firmware using Samsung KIES. Please follow these steps:

  1. Backup all your data or those you don’t want to lose.
  2. Make sure you installed the latest KIES on your computer.
  3. Connect your phone to your computer using it’s original USB cord.
  4. Run KIES.
  5. Go to Tools and choose Firmware Upgrade and Initialization.
  6. Enter the name of your phone.
  7. Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  8. Select OK.
  9. Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  10. Click OK if you agree with it.
  11. Kies will download and initialize the firmware update. Wait until it finishes.
  12. Just hit Continue with every warning message until you reach the emergency recovery process.
  13. Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  14. Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  15. Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  16. After you see a confirmation message saying that everything is complete, hit the OK button to finish.

I hope this helps.

Galaxy S4 Touch Screen Doesn’t Respond Intermittently

Problem: Hey guys, I have been having a problem with my S4 GT-i9500 for the last few days.

I recently updated to Kit-Kat and a day or so later my touch screen stopped working completely. I read a few forums etc about it and disabled the ‘WatchOn’ app and this seemed to working for a day however my touch screen has started working intermittently again. I have just read your ‘How to Fix Samsung Galaxy S4 Intermittently Not Responding or Frozen‘ article and non of these things seem to work. The phone has no physical damage and I have always used a shock proof case. Would have you have any other solutions that I may be able to try? Thanks, Kelsey.

Solution: Kelsey, this issue needs proper observation to know if there’s a pattern when and how it occurs. But since you mentioned that disabling an seemed to have “alleviate” its symptoms, try to take a more general troubleshooting procedure–booting in Safe Mode.

If the phone is in Safe Mode, all third-party apps are temporarily disabled. If the problem is caused by one of those apps, then the touch screen should be working properly when the phone is in that state. Now, follow these steps to boot the S4 in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now, if the touch screen still won’t work properly even in safe mode, let’s take into consideration the fact that the problem started shortly after you updated your phone. So, there is a chance that corrupted caches may be causing the issue. Try to wipe the cache partition by booting in recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

After this procedure and the problem persisted, it’s time you brought the phone to a tech but before doing that, backup your data and factory reset the phone.

Galaxy S4 Stuck After Firmware Update

Problem: Hi, my roommate has an S4 and since the last automatic update was performed her phone has stopped working. First the sound went out, then the phone would freeze up. Now it’s off and won’t reboot. I have cleared the cache and data, and have done a factory reset. When I try to reboot it just freezes on the Samsung Galaxy S4 screen. Please help. The guy at iwireless just thinks it’s a virus. The phone is new in the last 4 months and has had no previous issues. — Phedra

Solution: Phedra, there is this thing they call “bad update” and there is also the thing called “interrupted or unfinished update.” They both have the same symptoms as what your roommate encountered with her phone. Basically, it’s a firmware issue and the best way to fix it is to flash (install) the previous firmware and then perform the update again.

The process will include downloading in full the firmware and the flashing tool called Odin. Just go to Sammobile.com and search for the firmware for your phone model. Successful installation of the firmware will lead to the resolution of this problem.

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Errors

Insert SIM Card Error On Galaxy S4

Error: Hi, I came across your link. I got a Fido SIM. I had been using my Samsung Galaxy S4 perfectly before I got here. The phone is not recognising the SIM. Keeps saying insert SIM. When I try to dial a number it displays ‘mobile network not available’. Hubby and I have the same phone, bought at the same shop. Same thing with the SIM cards. My SIM works perfectly in his phone. I have switched off the phone, done a hard reset, removed the SIM. Nothing seems to work. Could it be the settings? I upgraded the BBM a coupla weeks back but that can’t be it right? Please help. Thank you.

Troubleshooting: Okay, so your SIM card works perfectly on your hubby’s phone but does his SIM works on your phone as well? Thanks for providing details of things you did to troubleshoot the problem but what you’re actually missing is if other SIM cards work on your phone or not.

But assuming other your S4 can detect and read other SIM cards, I suggest you call Fido and let the rep check if there’s a problem on their end. During my tenure as a tech support for one of the wireless providers in the U.S., we have a tool that we use to “pair” a SIM card to a phone. Your problem does sound familiar, so it would be worth the time to call your provider.

However, if your phone couldn’t detect other SIM cards as well, there is a possibility that one or more connectors in the SIM card slot doesn’t make contact with the card . In this case, the phone cannot detect it. It would help if you inserted a small piece of paper on top of the SIM card to apply pressure and hopefully contact would be established. If you didn’t want to do that, I suggest you had the phone checked by a technician.

Gallery Has Stopped Error On Galaxy S4 Zoom

Error: Good evening! I am having a problem with my Galaxy S4 Zoom. I noticed yesterday that when I select something in the gallery and try to share I can’t because it shows up the message the gallery has stopped. So I would like to fix this because is a function I use a lot. Thanks for the help! — Bruna

Troubleshooting: I don’t want to sound like this problem is a big deal because it’s not. If this is the feature of the phone you use a lot, then I’m almost certain this problem started just recently. What triggered it? Well, I don’t know. However, one of the causes of this problem especially if you are syncing a lot of pictures from your cloud accounts is the inconsistency of your internet connection.

It’s the Gallery app and it doesn’t store pictures or videos, it manages them. Therefore, it is safe to just go to the Application Manager and just clear its cache and data. This works most of the time. Again, I don’t expect this problem to be serious so try that one first. If the problem persists and you have saved pictures in a microSD card, check the SD card because it may not be working properly.

Error Logging In To Facebook On Galaxy S4

Error: Hi guys. I didn’t do anything. The one moment I was still on fb,10 min later it told me there’s a problem login in. It’s 2 days now. Please help.

Troubleshooting: First of all, make sure you have an active internet connection. Second, check your Facebook account credentials, i.e. username and password. Now using a web browser on your phone, open Facebook website and login using your credential. If it tells you your credentials are not correct, attempt a password reset. However, if you can login just fine in the web version of Facebook, then the problem is with the app itself. The most effective way to deal with it is uninstall the app and install it back. That works most of the time.

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Questions

Galaxy S4 Red LED Notification Glows

Question: Hello, I have a red light in the top left corner constantly red it’s not blinking or anything. If I remove the battery and put it back, it goes red again. I have no notification saying I have a program not responding. I don’t know where to look to fix this problem. Please advise. Thanks. Best regards, Christelle.

Answer: Hi Christelle. The glowing red light means the charger is plugged in to the phone and the device is charging. At least, this is the default setting for the LED notification. If you installed an app that has the capability to manipulate the LED notification, try uninstalling it first to see if that fixes the problem.

Now, boot the phone in safe mode to know if the red light still lights up even with all third-party apps disabled. In case the red light still glows, try going to Settings > My device > LED indicator and uncheck everything. If the problem persists, then there is a chance there’s some kind of a circuit problem. You need to have the phone checked by a tech but before doing so, backup your data and perform factory reset to rule out the possibility that it’s another firmware glitch.

However, if the LED isn’t lit up in safe mode, one of the third-party apps is causing the problem. You need to find that app and uninstall it.

Galaxy S4 Unrooting Questions

Questions: Hello Mr droidguy, I have a fairly simple question for you my friend. I own a galaxy s4 running jelly bean and that is the problem I want Kitkat, but unfortunately there is a small obstacle in the way and that is ROOT. Ok, so I rooted my device basically for one single function: foldermount. I happen to have a 64gb SD card and I also happen to enjoy gaming, however my internal memory just fills up without any logical explanation, and then I discovered foldermount. So now I want the new stuff but I am afraid I have to unroot to get them right? (If there is a workaround please do tell). So what I would like to know is the following:

  1. How can I unroot? Could you please teach me or link me to an easy tutorial.
  2. Does unrooting require flashing and wiping the phone clean from all apps and invaluable stuff?!
  3. Should I delete foldermount before unrooting?
  4. What about the mounted folders?
  5. What happens to them should they stay?
  6. Would they cause errors?
  7. Can I root kitkat and reinstall foldermount?
  8. Will it detect the previously mounted folders?

I am terribly sorry for bothering you with so many questions, but this has been going through my mind for quite some time now, and Google has left me with more and more confusion. Human help is required here. Thank you very very much, I truly appreciate what you do, keep up the great work and sorry for this lengthy email. Phone specs are attached to this email. — Rayan

Answers: Hey Rayan. Don’t worry about having asked many questions, it’s not a problem at all. There are a lot of guides on how to unroot your Galaxy S4. So, instead of parroting the procedures written by other bloggers, I would simply point you to them. Here is a couple of guides you can choose from. [link 1, link 2]

Now, to answer your other questions:

Unrooting includes flashing of the stock firmware using the tool popularly known as Odin. Full wipe is required after the flashing of the firmware so all your apps and other data saved in the phone’s internal memory will be deleted.

Whether you like it or not, foldermount will be deleted together with other apps as well as its mounted folders. So, you need to backup everything that’s in those folders.

Once you installed Kitkat, you can root it and just install foldermount. I’m not sure if there is a utility that will backup your mounted folders but if there is, then I’m sure you can restore them back the way they were. Otherwise, you need to mount folders from scratch.

Water Damaged Galaxy S4 Doesn’t Display

Question: Hello. My name is Jalen and I do have a Samsung Galaxy S4 that has been water damaged. I REALLY need your help. This s4 was my mothers phone before and she dropped it in the toilet and she got it out but didn’t do anything about it. 2 months later i needed the phone because mine broke. So its water damaged and the touchscreen works and the phone is running great but the screen doesn’t appear. I’ve tried everything. Rice, alcohol, blow dryer. It didn’t help. After all these things now the screen doesn’t show and the touchscreen still works but barely. I REALLY need your assistance with this problem. I will be VERY much delighted. Thanks in Advance. PLEASE HELP ME!!

Answer: Hi Jalen. Water damage is not that simple and there’s no firmware troubleshooting you could do to fix it. Based on your description it seems like the connection between the display panel and motherboard was messed up. I cannot guarantee it but this problem may be fixed by a general cleaning. That said, have the phone checked by an authorized technician.

Galaxy S4 Active Application Question

Question: After I disconnect from the internet (facebook) by hitting the home key, the internet remains active until I go to active applications and close it. Is there a way for the application to automatically shut down after I hit the home button? Thank you, Sharon.

Related Question: Hi Harold. I have a Galaxy S4 and I use mobile data to connect to the internet. I noticed that when I hit the Home button, the apps I use like Twitter and Facebook still receives notifications; meaning they continue running even if the are not in use. Is there a way to automatically close these apps when I hit the Home button?

Answer: Nope, there’s no way to directly close apps when hitting the Home button. That’s how Android works and it’s up to Google if it will change the way the system treats the apps. The fact is, it’s not just Android that’s doing this, even iOS treats its apps the same way. They continue running in the background unless the user manually close them.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 42]

Welcome to the 42nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. As you may have already known this is a venue where our readers can ask us for technical support on the issues they are facing with their Android devices. In this latest installment we will tackle some of the latest emails that we have received.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. What we do ask from you is that when you do send us an email try to be as detailed as possible so that we can make an accurate assessment and a correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Camera Will Not Zoom

Problem: Hi, the camera on my Galaxy S4 will not zoom, no matter what mode it is in. When I try to zoom in to take a pic a message pops up that says ‘cannot zoom in or out in this mode’. In addition I have no camera settings( my daughter has the same phone,  purchased at the same time and she has a settings list that shows up on her screen when she opens the camera, I do not have this)The camera worked  fine when I got the phone approx. 6 months ago. I have updated everything, currently running 4.4.2. Hope you can help, thanks!

Solution: The first thing that you need to check is if your phone is set to Easy Mode. In this mode you will not be able to use the zoom functionality of the camera. To get back to the Standard Mode follow the steps below.

  • Hit menu from the home screen and select easy settings.
  • Select More settings and from the new screen select the My device tab at the top of the screen which is the second tab from the left.
  • Look for: Home screen mode and select it.
  • From the new menu select standard mode and click on Apply and finally OK.

If your phone is in Standard Mode but the camera zoom still does not function then clearing the cache and data of your camera app might help.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data.

If the above steps fail to resolve the issue then you should check if there are any new updates available for your phone and install them. A factory reset is also highly recommended at this time. Make sure to back up the data of your phone before proceeding as this will get deleted in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 “unfortunately, gallery has stopped “Error

Problem: Hi, I have recently discovered a problem with the gallery. It stops and exits out when I delete a photo showing a message “unfortunately, gallery has stopped.” Photos are getting deleted though. The screen blacks out for 2 to 3 seconds before it shows this message. Please help me out.

Solution: Whenever you get an error message of an app that has unfortunately stopped working the first thing you need to do is to clear its cache and data. In this case it is the Gallery app that has a problem so this is what we will be concentrating on.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Gallery application.
  • Tap Clear cache.
  • Tap Clear data.

Most of the time you won’t be getting the error message anymore. Just in case the error message still pops up the next step that you should take is to boot your phone in Safe mode. This allows you to check if any third party app that you recently installed in your phone is causing the problem since these apps will be disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.
  • Tap Turn On Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

Try to check if the error message still appears in Safe Mode. If it doesn’t then you have to find out what third party app is causing this problem and uninstall it.

S4 Voice Calls Can’t Be Heard

Problem: Dear Droid Guy, I as well as my co-workers are having a common problem with our Samsung Galaxy S4s. In searching the web for a solution I see there are quite a few people having the same issue and no one has offered a true solution. The issue is that periodically throughout the day when either placing or receiving a call the call will go through but we cannot hear or be heard. It occurs numerous times per day and we can’t identify any commonalities regarding the occurrences as they seem to be completely random. Restarting the phones restores the call making ability for an undetermined period and then the error reoccurs. There are postings on the web stating it is junk in the microphone port but I find it hard to believe so many people suddenly got gunk in there mic port. Also, if that were the case why would a restart temporarily restore that function? Our phones are model SCH-R970 (US Cellular) though I see posting from many other carriers. Android Version 4.4.2. Thanks in advance for any help you can offer.

Solution: Is the Bluetooth feature of your phone activated when you are making a call? Your phone may be connecting to another Bluetooth audio device thus transferring the speaker and mic to that device. Try to turn off your Bluetooth feature then make a call. Observe if the problem is still present.

If it is still present then the next action you should take is to determine if certain third party apps you installed is causing this. You can easily check on this by booting your phone in Safe Mode.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.
  • Tap Turn On Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

When in Safe Mode make sure your Bluetooth is off before making a call. If there is no problem with your call then it’s safe to say that an app may be causing the issue. You have to find out what that app is and uninstall it from your phone.

S4 Auto Brightness Issue

Problem: Hi there. I have an S4, less than 6 months old and in the last couple of days I’ve noticed a problem with the display. I use the auto brightness setting and lately it’s been turning itself off. It’ll be fine for an hour or so, until I notice my screen is unusually bright and I have to turn it back on again. I’ve seen people having trouble with screen rotation, but not the auto brightness.

Solution: If your auto brightness turns off randomly then this is most probably caused by a glitch in the software. Before troubleshooting make sure that your phone is running on the latest software updates. The first thing you should consider that may be causing this problem is a third party app that you may have installed in your phone.  To verify this you need to start your phone in Safe Mode.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.
  • Tap Turn On Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

Once in Safe Mode you will need to check if the problem still occurs. If it doesn’t then you have to do a trial and error method in finding out what app is causing the problem and uninstall it.

If the problem still exists in Safe Mode one final troubleshooting step you can perform on your phone is a factory reset. Just make sure to back up your data first before proceeding.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Overheats

Problem: To Whom It May Concern:  I am sure you are busy as ever!  I have noticed that my galaxy s4 is over-heating.  It over-heats while unattended on a soft surface, and it will overheat if I hold it in my hand for too long.  I love my galaxy s4 and wouldn’t trade it for the world.

Solution: If your phone overheats even if it is not used then this might be caused by a rogue app that is running in the background. Try to open your Google Play Store app and check if all your apps are updated. An update on your apps will usually solve this problem.

If all your apps are updated then another possible cause is a faulty MicroSD. If this is the case then you should take out the card from your phone and insert it to your PC. Backup all contents of the card to your PC then reinsert it back to your phone. Format the MicroSD card using your phone. Observe if the problem still exists.

A software update may help solve this issue. Try to check if there are any new updates for your phone and apply them accordingly.

S4 “Unfortunately Internet Has Stopped”

Problem: Even after a connection is made this darn window pops up and I have to keep trying over and over. It occurs even with 3 bars of 4G or in Wi-Fi mode.  Doesn’t occur all the time but is very frustrating. It started about 6 weeks ago and was not present during 1st 14 months. Did not start with last update but months afterward. I keep hoping Samsung/Verizon will issue another update that might restore functionality. HELP!

Solution: If you are using the stock browser of your phone then try clearing its cache and data.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Browser application.
  • Tap Clear cache.
  • Tap Clear data.

You should also check how many browser tabs are open. Try to keep it at a minimum since your browser will not allow more than 16 tabs to be open simultaneously.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 41]

Welcome to the 41st part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this installment we will be answering some of the latest emails our readers have sent us ever since the last part was released. If you have been following this series you may notice that most of the new issues we are answering are somewhat similar to the previously sent issues. This is because we aim to provide a more personalized approach in providing solutions to our readers.

Galaxy S4

If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and a correct solution can be provided.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Camera Photos Are Blurry

Problem: I’m having an issue with the focus on my S4. It seems to try to focus numerous times & usually fails, resulting in blurry pics.  Any ideas or suggestions?

Solution: There are various causes as to why your photos may turn out blurry. You might want to try checking out the rear camera lens if there are any smudges or grease present. The lens should be clear so that the camera can take clear photos. If there are any visible smudges present then try to blow on it first to remove any dust particles then clean it using a microfiber cloth or a lens paper cleaner (you can get this at any camera shop). Don’t try to clean your lens with just any cloth available as this may scratch your lens.

Once you have finished cleaning the lens try taking a photo again and see if it is blurred. If it is then the next step is to check on the camera app settings. You will want to enable the anti-shake feature of your phone. This feature allows you to take photos that aren’t blurred even if the camera is moving.

  • Open the Camera app.
  • Tap the Menu key and then select Settings.
  • Under the Camera tab, scroll down, tap Auto night detection and then select Off to disable this option.
  • Now, the anti shake option should be available.
  • To enable Anti shake, tap Anti shake and then select On.

After the anti-shake feature has been enabled try taking a photo again. In most cases the pictures will now appear crisp.

If the anti-shake feature does not solve the problem then you may want to clear the cache and data of your camera app. This eliminates any bad data that may be residing in the app cache which could possible cause the problem.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data.

Try taking a photo and see if it is still blurry.

If your photos are still blurry then try to check if your phone is using the latest software update. A new update comes with improvements and fixes that may solve this issue.

One final troubleshooting step that you can do is to perform a factory reset on your phone. This eliminates any software related concerns that may be causing the problem. Make sure that you back up your data first as this will be erased in the procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your photos should not be blurry by now. If it is still blurry then there might be a problem with the focusing hardware component of your phone. In this case you will have to bring it to an authorized service center for checking.

S4 USB Connection, Screen Zoom In Issues

Problem: Hi, I have two problems, 1 major & 1 minor. 1. The major one is probably the most common. My PC cannot see my USB connection. When I follow YouTube root instructions, I end up on the “Downloading…Do not turn off target” page indefinitely. I’ve tried different ports and cables – none of them work. I’ve downloaded the latest Kies and drivers – still nothing. 2. The minor problem is that when running various apps, the screen will zoom in and stay that way until I quit the app. Pointing in any helpful direction will be very much appreciated.

Solution: For your first issue you mentioned that you have already tried different ports as well as different cables but then your phone still can’t be detected. Does your phone charge when you connect it to your PC? If it does then the cables and the port are good and the problem may be with the drivers in your PC.

To troubleshoot driver related issues restart your PC. Once your PC is fully booted go to the device manager and uninstall everything related to Samsung. Download a fresh copy of Kies then install it in your PC. Run Kies then using a USB cable that is known to work connect your phone to your PC. It should be able to detect your phone.

For the second issue you can turn off the magnification gestures of your phone so that your apps will not zoom in. When magnification gestures is enabled triple tapping the screen will zoom in or zoom out the content on the display.

  • Go to Settings.
  • Tap My device tab.
  • Scroll down to find Accessibility, then tap it.
  • Scroll down to find Magnification gestures, then tap ON/OFF switch to enable or disable this option. When the switch is on the right or shows green means the option is enabled.

S4 Battery Is Draining Fast

Problem: Hi Droid Guy, I have a problem, I don’t know if the problem was solved, but here is it: I charge my SGS4 to 100%, I disconnect the charger after that, I turn off all things like Wi-Fi, Mobile Data, GPS, Air commands and all features and in like 30 minutes my phone has like 90-93% without touching him! And the battery is draining quite fast. I know it’s a software problem, but can be this solved? And another thing, I’ve installed BatteryGuru for SnapDragon, will this help? Thank you in advance, hope you’ll answer!

Solution: Since you have already turned off all unnecessary services but still your battery is draining quickly what you need to do is to check what service or app is using up the most battery life. Go to settings and check your battery statistics usage. You will find certain apps or services that will be using up battery life. If you find a particular app that you are not using but is draining your battery then you might want to uninstall it. You may also find certain services that you are unfamiliar with that may be draining your battery life. If you spot services such as mediaserver using up your battery life then the quickest way to resolve this issue is a factory reset. Just make sure that you back up your data first.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once your phone has rebooted try to observe its operation and see if the battery life improves.

If you are still not getting any improvements in your battery life then it might be time to replace your battery with a new one. Just make sure that you get an original Samsung battery.

As for your other question regarding BatteryGuru, yes this is a good app that helps in managing the battery resources of your phone.

S4 Connection Time Out In Google Play Store

Problem: Hello, I have purchased recently a Galaxy S4 with Jelly Bean 4.3 OS Almost every time going to play store then click on an app error message says connection timed out what can I do ? Also how do I delete photos in my Gallery? Thanks in Advance for Your help.

Solution: A connection time out error occurs whenever there is a problem with the Internet connection. However, if this error only occurs when you are trying to access the Google Play Store then there are other reasons why this is happening. Below are the recommended troubleshooting steps that you need to do to resolve this issue. Make sure that you phone is running on the latest software updates and has the correct time and date settings before proceeding.

The first thing that you should do is to try to clear the cache and data of the Google Play Store app. The app may have some corrupt data that’s causing this issue and we need to remove this data.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Google Play Store application.
  • Tap Clear cache.
  • Tap Clear data.

If you still can’t connect to the Play Store then uninstall its updates then update it.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Google Play Store application.
  • Tap Uninstall updates

If the problem still occurs then try to log out of your account from your phone. Log in using a different Google account and check if you can connect to the Play Store.

One final troubleshooting step that you can perform is to do a factory reset. Just make sure to back up your phone data first before proceeding.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Freezes When Headphones Connected

Problem: When I connect my earphones to (4 month old Samsung Galaxy S4) phone it freezes the screen. Also when headphones are plugged into phone while listening to any radio shows, the phone shuts down and tries to reboot over and over again. When headphones are removed the phone reboots and operates just fine. Could this be a problem with the headphone connection? Thanks for any help about this problem

Solution: From the way you describe the problem this could be a grounding issue. Try to use another headphone in your phone and see if the problem still occurs. If it doesn’t then the problem is with your original headphone. If the problem still occurs then check your phone’s headphone jack and see if there are any debris present. If you find any debris then take it out using a toothpick. You might want to send your phone to an authorized service center for checking if the problem persists.

S4 Can’t Access Internet Using Mobile Data

Problem: Hi guys, I just got a Samsung galaxy s4 phone, I can browse with wiFi but cannot browser with mobile data network. Need your help on how to resolve this.

Solution: Since you just got a new phone there is a possibility that the mobile data settings haven to been setup properly to work with the network that you are using. Contact your network provider and have them check on your account first if it can connect to mobile data. Once you have verified that your account can connect then ask for the correct mobile data settings .If possible have them send the settings to your device.

S4 Storage Space Is Running Out

Problem: hey a message popped up on my phone yesterday saying my storage space has/is running out and has erased my contacts and won’t let me send messages. i have deleted all my messages pictures and apps of the phone thinking this would free space however it still says that it is full. When I delete an app it says i have more space in my device memory however when i reopen my device memory it has filled up again for no reason. I have also tried following the memory instructions on the android guy page and that didn’t work either. It also keeps switching itself on and off all the time. What shall I do? Hope to hear from you soon. Thanks

Solution: What you need to do is to back up your data using Kies then do a factory reset on your phone. This is the quickest way to solve any storage space issues on a device.

To back up your data using Kies (make sure you have the latest version installed in your PC)

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

To a factory reset

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your phone is now back to its state when it was new. Verify if the error still occurs. It should be gone by now. You can start restoring your data to your phone.

To restore data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

S4 Damaged During Drop

Problem: Hi, I have a question about my s4. It fell out of my pocket, and the top left part of the screen cracked. Since then, I have only been able to hear 1 phone call, and no voice mails. I can’t hear on speaker either. I can hear music, videos, etc. I was wondering if this is something that is repairable, or I need to start shopping for a new phone. Any advice you have would be great! Thanks.

Solution: Your phone can still be repaired. You will have to send it to an authorized service center first and have them check which parts needs to be replaced and ask how much it is going to cost you. If the amount is more or less the same as getting a new phone then I suggest just getting a new phone.

Before bringing your phone to a repair center make sure to back up your data first using Kies.

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

S4 App Transfer To SD Card

Problem: Hi, whenever I try to download some apps they work fine. Next few days they are now showing as in my sd card. Try to open it and says failed. Go to app manager open app and try to move back to phone says can’t be done. Uninstall the app and try again same thing happens. Only happens to 2 apps so far Shell fuel and a command game. Any ideas?  My first thought would be to hard reset and try again. Seems strange that it’s only these 2 apps. Only has the S4 less than 2 months. Regards

Solution: This is a unique issue. Normally apps don’t transfer all by themselves from the internal storage of the phone to the SD card. Have you checked if it might just be the data of the pap that is stored in the SD card? If this issue keeps on occurring then a factory reset is highly advised. Make sure that you back up your data first.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Swype Typing Issues

Problem: When using the SWYPE keyboard on my Galaxy S4, I have inadvertently hit the (blue) suggestion for the lower case letter i. Now, every time I’m swyping, when I hit the “i” by itself, it comes up lower case by default. Then I have to go back and edit it, correcting the case. I have not been able to find the “delete”, “purge” or “forget” option for that individual letter, in the swype dictionary and it doesn’t seem to be in the help or on any forum. Help, please! I’d rather not completely reset the phone just for a lower case “i”.  As a side note, I have found a temporary workaround. If I type a space after hitting the letter “i”, it will capitalize it, but this impacts the overall speed, as well as my level of frustration. Do you know of a way to reset that letter without going erasing the entire phone? Thanks in advance.

Solution: The quickest way to solve this issue is to clear the cache and data of the Swype app

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Tap the More tab.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Scroll to and tap the Swype application.
  • Tap Clear cache.
  • Tap Clear data.

S4 Pictures Won’t Load After Update

Problem: Hi, I recently updated my phone to 4.4.4 After the update, my gallery stopped working. Pictures won’t show up. Some pictures show up, but it is really blurry. It is just not right. All I see is grey box instead of my picture. When I click on one of the box, I either see a very blurry (bad quality) picture or a loading icon that never finishing loading my pictures. This never happened before. I’ve tried restarting my phone and restarting the app. But it did not work. Please help. Thank you!

Solution: When you phone is experiencing some issues after a major software update it is always a good idea to do a factory reset. There may be data from the previous software version in your device that haven’t been completely removed yet. This data can cause a conflict with the new software version causing all sorts of issues. A factory reset will delete this data. Be sure to back up the contents of your phone before proceeding.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 HDMI Output Not Working

Problem: hi i found this email address on google while i was looking for solution samsung galaxy s4 hdmi to tv. my friend got adapter from ebay n i also bought 1 exactly the same product n i connect my s4 to my LG tv n i seems like nothing happining then i thought i got the faulty adapter until i tried it on my friends phone. his phone works on my tv with my adapter but not with my phone and also we both have samsung galaxy s4. i dont understand why it works on his phone but mine?? and also phone settings are exactly the same as each others. can u please help me about this problem many thanks…

Solution: Verify first if your phone is running on the latest software update. If it isn’t then update your phone. These updates usually comes with improvements and bug fixes that may help resolve the issue.

Once you have verified that your phone has the latest updates and the HDMI output is still not working then do a factory reset on your phone. Make sure to back up your data first before proceeding.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

If the HDMI still doesn’t work then this might already be a hardware issue. In this case you will have to bring your phone to an authorized service center for checking.

S4 Won’t Turn On

Problem: Good morning, my wife has a samsung s4 that appears to have died last night. The phone had a moderate fall off a table (around 3ft) to a hard floor. It was inside an otterbox defender case so nothing appeared to break but this morning the phone will not turn on. When you remove the battery & reinstall the logo flashes and phone vibrates but then it turns off a second or two later. Tried to boot but no  luck same shut down. Any suggestions or just take it to warranty?

Solution: Try removing the battery again but this time press and hold the power button for around 3 minutes with the battery removed. This removes any corrupt data in the RAM of your phone that may be causing the problem. If you have a microSD card installed in your phone then remove it as well. Reinsert the battery then try to turn on your phone.

If your phone does not turn on then try to leave it charging with its original charger for two hours then turn it on again.

If the problem still persists then verify if you can access the Recovery Mode of your phone and wipe its cache partition (this does not delete the data stored in your phone).

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Select “Wipe Cache Partition” among rest of the options. Press Power button to select the option and Volume buttons to scroll.
  • Reboot phone

S4 Not Playing Flac Music Files

Problem: Hi, recently i’ve had a few problems with my phone . These consist of not playing .flac files, and the whole phone being very slow. It sometimes doesn’t react to me putting my headphones in the headphone-outlet, so I have to try several times until the icon appears. A little more about the flac issue: it says it can’t play this kind of file, but it has previously, and sometimes, if I’m lucky, it may play some of the files (the app might also crash). This happens in google play and music. I’ve looked around some, and didn’t find anyone with similar issues. Is there anything i could do to fix this issue? I hope this is just a simple problem.

Solution: While the Galaxy S4 can support flac files there are instances where it can’t play certain flac music files. To solve this issue most people try to use other third party music players that can be downloaded from the Google Play Store.

Regarding your headphones issue not being immediately detected try using another headphones and see if the issue occurs. If not then the issue is with your original headphones. It may have some loose wires inside of it.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 40]

Welcome to the 40th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. It’s been around a week since we published the last part and ever since then we have been receiving numerous emails regarding this particular model. For those who don’t know yet, we help out our readers by giving them troubleshooting tips on how to solve the issues that they are experiencing with their mobile device.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your mobile device. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible in describing the problem so that an accurate assessment can be made and the correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Stuck In Boot Loop

Problem: My friend’s Galaxy S4 is behaving very strange. I have no idea what lead to this but I am trying to assist him to resolve his issues. This is what happens at the moment. When I insert the battery in the phone, it immediately begin to boot and displays the boot initialization logos. After 3 seconds the screen goes blank for 6 seconds and then the boot logo appears again for 3 seconds. This boot loop continues until the battery is flat or I remove it. I have tried to start it in Safe mode but doesn’t get a response when do the Volume Up + Home + power key It just continue with the loop. However, when press the Volume down + home + power buttons the custom OS message pops up, but then disappear again after 3 seconds regardless of the up or down volume keys are pressed. When I plug the USB cable in, the boot logo doesn’t appear but an empty battery image appear and disappear at the same 3 seconds on, 6 seconds off interval, but the battery doesn’t seem to charge. It also doesn’t get picked-up by the computer when I plug it into the laptop. ​Any ideas or suggestions what I can try next?​

Solution: An Android device that goes into a boot loop is an indication that its system software has a problem. I’m assuming that this particular model that you are using is running on a custom OS since you mentioned it in your email. The quickest way to solve this issue is to reflash the custom OS to your friend’s phone following the same procedure that was used when the OS was first installed. This will however delete all data stored in the phone so before doing so make sure that a backup has been made.

Before reflashing the custom ROM you can try to follow the troubleshooting steps outlined below to see if the phone will go back to normal.

Make sure the battery of the phone is fully charged. If you are unsure of the battery status just leave your phone connected to the wall charger for 2 hours before proceeding.

Restart your phone

  • Turn off phone
  • Take out its battery
  • Press and hold the power button for 3 minutes
  • Remove the microSD card (if there is any installed)
  • Reinsert the battery
  • Turn on phone

What this does is it clears out any corrupt data that may be stored in the RAM of your phone. By removing the microSD card we are also trying to eliminate it as a potential cause especially if it is faulty.

Boot to Recovery Mode

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Go to “Advanced” and Choose “Wipe dalvik-cache”
  • Go to “Mounts & Storage” and choose “Wipe /cache”.
  • Reboot phone

If after performing the above troubleshooting steps the phone is still stuck in a boot loop then you can go ahead and reflash it.

S4 Bluetooth Signal Is Weak

Problem: Hello, First off, Thanks for all the articles! I have a problem with my Verizon Galaxy S4 (Sch-i545). I’m running Android 4.4.2 ota update. Never rooted or modded in any way. About a month ago my Bluetooth got really weak signal from one day to the next. I always have a Blueparott Xpress headset in my ear cause I’m always driving. The problem I’ve experienced is the Bluetooth signal is very weak. If my Bluetooth is on one side of my head and the phone on the other it will disconnect. Same with my galaxy gear. It can connect just fine, but they have to be inches apart for them to pair. I unpaired, soft reset, safe mode, hard reset, wipe cache, factory reset, replaced the rear housing (where antenna is), today had the Bluetooth chip re-flowed on the motherboard, and antenna replaced. Still same. Please, please help! I need my Bluetooth back! Thanks in advance!

Solution: It appears that you have done everything that could be done from the software side of things to the hardware side to try to resolve the issue. Just to double check try doing a manual search for any new updates for your device. There might be an update available from Verizon that contains improvements and fixes that may solve the issue.

Another suggestion that I can make is to verify if the problem occurs only on your phone or to other phone’s as well. To check on this try to connect your Blueparott Xpress headset to another Android phone using Bluetooth. If you are experiencing the same problem while connected to another phone then it might really be an issue with the headset.

Once you it is verified that the problem really lies with the phone itself then the only suggestion left that I can recommend is to try to use a custom ROM on your phone. This allows you to check if it is the stock Android 4.4.2 software that is causing the problem. You will need your phone to be rooted and have its bootloader unlocked.

The procedure on how to install a custom ROM on your S4 is available on the various popular Android forums. Just search for it and you will find the guide for your particular phone.

Once you have installed a custom ROM that is known to have no issues with the Bluetooth functionality then the problem may already be with the hardware of your phone. The Bluetooth chip may already be faulty and need to be replaced. Your best option is to bring the phone to an authorized service center for checking.

S4 Issues After KitKat 4.4.2 Update

Problem: Hello, good day. 🙂 I have updated my Galaxy S4 I9505 from 4.3 JB to 4.4.2 KK but it has affected my Wi-Fi, and as well as the auto rotation is not working and I just noticed also that the LCD has its half darker than its original color, it looks like it was cracked. Do you think if i will update it to 4.4.4 will fix my problem with my phone? I will appreciate your response and hoping that you’ll help me. Thanks.

Solution: Usually when several issues appear on your device just after a major software update it is always a good idea to do a factory reset. The main reason why these issues occur is that some of the data of the previous software version has not been completely removed and is still in your phone. This data causes some conflicts with the new software version which manifests itself with the issues you are experiencing.

Before doing a factory reset you should try to check for any new software updates available for your device first. You mentioned that there is an Android KitKat 4.4.4 available for your phone. It’s better to upgrade to that version first then observe your phone if it operates normally. If you don’t see the issues appearing then you don’t need to do a factory reset. If the issues still appear then follow the steps below. Just make sure to back up your data first as this will be deleted in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 “Camera Not Responding” Error

Problem: Hi, having a bit of a nightmare with my galaxy s4. Only had it 3 months, haven’t downloaded many apps & hardly use any of the ones installed on the phone. Last few days the camera has been loading up, but refusing to take photos, then crashing completely & won’t go back to the home screen or lock. It just waits & comes up with the ‘camera not responding’ message. Unable to access gallery as I get the same response. Started having similar problems with my Pact app & Internet search too. Did a complete factory reset as I’d backed everything up, but it is now still refusing to use anything from the gallery as an email attachment (just shows grey boxes & crashes) and freezes completely if I try to open the gallery at all. Seems generally to be really slow. Any suggestions please? Thinking of sending it back already 🙁 Much appreciated!

Solution: Do you by any chance have a microSD card installed in your device? If it is already faulty then you will be experiencing problems such as this. Another possible reason why your phone is acting this way is that a corrupted data is causing this. Follow the troubleshooting steps below to resolve this issue. Make sure you are using the latest software update on your phone before proceeding. (Try to check manually for any updates and install it you are notified of an update).

Restart phone

  • Turn off phone
  • Take out the battery
  • Take out the microSD card (if there is one installed)
  • Press and hold the start button for 3 minutes
  • Reinsert the battery
  • Turn on phone

Try using your phone and observe if the problem still occurs. If it doesn’t, then the problem may be with the microSD or some corrupt data in the RAM of your phone. Proceed to the next step below if the problem still occurs.

The next step that needs to be done is to start your phone in Safe Mode. This allows us to eliminate any third party app that may be causing the problem since these apps will be disabled.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Check if the problem still occurs in this mode. If it doesn’t then it is most likely caused by a third party app that you have downloaded at the Google Play Store. You will have to use a trial and error method in finding out what that app is and uninstall it.

One final troubleshooting step you can perform is the factory reset. This time though after the factory reset do not immediately copy the backed up data to the phone.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once your phone has fully booted up try to see if the problem still occurs. If it doesn’t then problem may be caused by some data that you have.

If the factory reset does not solve the problem then this could already be a hardware issue. If it is still under warranty you can go ahead and send it back for repairs or have it replaced.

S4 “Cannot Zoom In This Mode” Error

Problem: Hi– I am struggling to zoom into a photo when using the camera – an error message comes up saying I cannot zoom in this mode but I can’t relate the problem to anything I’ve set on the phone. This is a problem after having my S4 about 10 months. Please help urgently. Many thanks.

Solution: If your phone is operating in Easy Mode then you will not have access to the zoom feature of your phone camera. Try switching to Standard Mode to enable the zoom functionality. Go to Settings > Device, in Device tap easy mode, turn it off. If you can’t use the volume rockers to zoom then use the display by pinching on it.

S4 Retrieving Missing Photos

Problem: Hi Android guy, I have a HUGE problem!  My photos have mysteriously disappeared from the Gallery app on my S4. I read yesterday that this isn’t a common problem with the S4 but it is known to happen. My question for you is this: is there any way I can get those photos back? I did try the Dr. Phone scanner from pc to my phone and ended up with Malware BUT I did get to see thumbnails of everything that it found – including my missing photos.  I refuse to pay $50 to have it restored. Just wondering if there is an easier (free) way to possibly restore those photos. Thanks for your time and thanks for all the awesome information on Drippler – I have learned SO much!

Solution: How are your photos saved? Do you save them in the internal storage of your phone or do you use a microSD card?

If you store your photos in the microSD card then you could take it out from your phone and use a microSD card adapter to insert the card to your PC. Your photos will usually be stored in the folder named DCIM. Open that folder and check if your PC can see the photos. Copy the photos to a folder in your PC.

If however you are saving your photos in the internal storage of your phone then you will need a software called Kies to access it. Download the latest Kies software from the Samsung website and install it in your PC. Connect your S4 to your PC and run the Kies program. Once the program has detected your phone there will be an option to back up your phone content. You should try to back up your photos.

  • Connect your Galaxy S4 to PC using the USB data cable, and then launch the Kies software.
  • Click the Back up/Restore tab and then select Backup.
  • Here, you can select the items that you would like to backup or check Select all items.
  • Click Backup to begin saving the selected items to your PC. The destination folder is shown at the bottom of the Back up/Restore screen.

Another thing to consider is that the Gallery app may have a problem that is causing it not to properly display your photos. In this case you should try to clear the cache of the app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on the Gallery application.
  • Tap Clear cache.

If you have activated the Google+ Photos cloud saving feature on your phone then you can also access your photos from your Google+ account on the Photos section.

S4 Drop Call Issue

Problem: I’ve got a recurring problem that has been very frustrating.  Let me start by saying my service provider is Metro PCS which shares the T-Moblie network.  When I’m on regular phone calls, my phone tends to drop the call after about 5-10 minutes of conversation. I end up calling the person I was speaking to back, or they call me depending upon who gets through to the other first.  In multiple attempts to trouble shoot the issue, Metro PCS has replaced my phone 3 times now and the same thing continues to happen.  It only happens when I’m home, which I find odd. Metro PCS says it’s not a coverage issue, and I have a good signal strength there.  Any ideas you may have to help resolve this would be greatly appreciated as both I and Metro PCS seem to be stumped.  We’ve also tried replacement of my Sim Card as well. I don’t really want to end up getting a 4th phone since that hasn’t changed anything so far. What can I do?  Thanks in advance for any help you can offer.

Solution: This may not be an issue with your phone but with the signal of the network since you mentioned that it only happens in your home. Metro PCS may have a good coverage in your particular area however there might be some interference in your house that is affecting the quality of the signal. Try to see if the problem also occurs just outside of your house. Try placing a call on the street. If the problem does not occur then there might be an electronic device in your house that is interfering with the network signal.

S4 Gallery Problems

Problem: Hi there, I have this problem with my phone , I found one person on one forum that haves the same problem as me, and this person described very well the problem , so I copied what he says, because I have the same issue, and I don’t know what to do… hope you can help me. “I’m having a problem with the camera, too. Took 45 photos in a 20-minute period yesterday. When I scroll through them on the camera as a slideshow, I see just one image – call it “photo x” – from the group 45 times instead of all 45 different images. Photos I took at other times, before and after, still appear as normal. For the batch in question, the tiny thumbnails show the actual (different) photos, but when I tap any thumbnail from that batch to open, share, or edit, only photo x appears on the full screen. When I look at all the photos from that set in an album on the phone (where they appear as larger, but not full screen images), all I see are repeated rows of photo x. As in the slide show view, when I click on any image from this group of photos, the same image, photo x, appears in full screen. I tried copying the photos to my home computer to open them in image editing software. There, the small thumbnails show the various images as they should look, but again the large screen images are all photo x. When I look at the photos as files in my computer folder, the images are all photo x, too. I tried opening one of the files from this group in Paint, but the image that appeared was photo x, not the actual image that I was trying to open. So, I can only open and edit one shot, photo x, from the series of 45 photos. The rest I can only see in tiny thumbnails, and cannot open, share, or manipulate in any way. I did restart the phone, but that did not solve the problem. Any suggestions for recovering the photos? I spent more $$ than I wanted to on this phone just for the supposedly better camera, so this problem is incredibly frustrating. Thanks for any help you can offer.”

Solution: This problem can be caused by different factors. The camera app may have a glitch, a third party app, the phone software, or the microSD card. Let’s go ahead and troubleshoot each of these factors involved. Before troubleshooting though make sure that your phone is running on the latest software version. If there are any new updates available then install them now.

To check if it is the Camera app that is causing the problem you have to clear its cache and data.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on the Gallery application.
  • Tap Clear cache.
  • Tap Clear data.

Once this is done go ahead and see if the problem still occurs.

Another possible cause of this problem may be certain third party apps installed in the device. You can isolate these third party apps by starting your phone in Safe Mode.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe Mode try to check if the problem still occurs. If it doesn’t then you have to find out what app is causing the problem and uninstall it.

Another possible cause of this problem is a faulty microSD card. Simply replace it with a new one and check if the problem repeats itself.

The final troubleshooting step that you can do is to do a factory reset on your phone. Be sure to back up your data first as it will be erased in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Text Message Writing Issue after KitKat 4.4.2 Update

Problem: SAMSUNG GALAXY S4 SCH-I545 ON VERIZON. Hello, and thanks for this great service. Since Verizon pushed the latest Kit Kat update for the S4, to 4.4.2 (Sept. 22?), I can’t initiate a text. I can respond to texts as long as I don’t close the conversation. Also, when I long press the period/question-mark key, it gets stuck on the question mark and I have to “go back” to return to the keyboard. A reboot or removing battery/SIM card fixes it temporarily. I am reading that others have the same problem. Someone suggested using ProMessaging app…also only worked temporarily. Appears (?) limited to updates from Verizon, which is giving the runaround. Any other tricks that may be permanent or advice in lobbying for a patch? (grrr-stupid question mark key!).Because texts are necessary for quick communication, having to reboot goes beyond inconvenient to causing big problems. Much appreciated.

Solution: There might be some issues with the messaging app that is causing this problem. What you should do is to clear the cache and data of the app but make sure that you save your important messages first.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on the Messaging application.
  • Tap Clear cache.
  • Tap Clear data.

Another reason why this issue is happening is that data from the old software version of your phone has not been completely removed yet. This old data causes conflict with the new software version. To completely remove the old data a factory reset is highly recommended. Before performing this procedure make sure to back up your data first.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Air View Not Working On Email

Problem: Good morning, For a while now I’ve been experiencing a problem with air view.  When I “hover” over text in webpages it works fine.  However, it no longer works in e-mail.  When I hover over an e-mail message I get a little square (with nothing in it) that pops up but my text doesn’t enlarge.  I’ve checked my settings, under device, to ensure that the air view feature is turned on & it is.  Can you help!!!!!! Thanks in advance!!!!

Solution: Try checking first if your Air View is properly configured. Follow the steps below to confirm this.

  • Press Menu button
  • Go to Settings.
  • Proceed to My Device.
  • Select Motions and Gestures under the Input and Control section
  • Move the slider next to Air View to the right. The switch will appear green once enabled.
  • After that, tap Air Gesture to reveal more customization options.
  • Activate the Quick Glance, Air Jump, Air Browse, Air Move and Air Call-Accept features of the app from there to maximize its functions.

Make sure that you are using the stock email app when checking your mail.

You can also check if the sensors in front of your phone are getting sufficient light. Sometimes a screen protector or a phone case may affect the way Air View works.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 39]

Welcome to the 39th part in out series of troubleshooting articles dedicated to the Samsung Galaxy S4. It has been more than a week since the previous part was released and ever since then we have been receiving several emails from our readers concerning this particular model. For those who don’t know yet this series deals mostly with issues that our readers are facing with their devices. We do our best to provide a solution so that they can have the best user experience with their Android devices.

galaxy s4

If you have any issues or concerns with your Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering with no strings attached. We do however request that when you send us an email try to be as detailed as possible so that we can make an accurate assessment and the correct solution can be provided.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Unable To Send Text Messages

Problem: I am unable to send SMS text messages. I can receive SMS, and both send and receive MMS. Is anyone else having this issue? If I type a text message, then attach a picture to it, it will go through since it is MMS. But just a plain SMS text message will not work. I get an immediate exclamation point icon and failure alert. I called T-Mobile last night and they had me clear the cache and app data and it was working for about 5 minutes. As soon as I got off the phone with them it stopped working again. I’ve cleared the cache and app data several times, pulled the battery, blah blah blah… It’s a T-Mobile branded Samsung Galaxy S4. All other data and calls work with no problems. It’s super frustrating to receive a text and not be able to reply without attaching a pic every single time!

Solution: When a phone is having problems sending text messages there could be various causes involved, this ranges from network issues, SIM card, or even the phone software. The worst case scenario is if this is a hardware related issue since it will be difficult to fix on your end and you would have to take your phone to an authorized service center.

In your case you mentioned that MMS works fine while your SMS has a problem. The reason why your MMS is not affected is because it uses a data connection when sending out the picture message. A plain SMS message uses a GSM connection.

To be able to determine the cause of this problem you will have to determine first if the network in your area does not have a problem. You can easily check on this by calling T-Mobile. This is always the first thing you should check since no amount of troubleshooting on your phone will solve the problem if the issue is caused by your network.

The next step you have to consider is if whether this is a SIM issue. Usually, if there is a network system glitch and your number is affected this problem will occur. To isolate your SIM and check if this is causing the problem try using a new SIM on your device. If the problem goes away then you now know it is your SIM that is the root cause of the problem.

Proceed to check if a certain app you have installed is causing the issue. This can be done by starting your phone in Safe Mode. In this mode only the default apps are loaded while all third party apps that you have installed from the Google Play Store are disabled. This allows us to easily isolate the apps in your phone.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once you are in Safe Mode try sending out a plain text message. You should do this a couple of times. If your messages send out normally without any errors then the problem may be caused by an app that you have installed. Use a trial and error method to find out what app this is and uninstall it.

The final troubleshooting step you can perform is a factory reset. This is usually reserved as a last resort since it will reset your phone to its default settings just like when it was new. Be sure to back up your data as it will be erased in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Does Not Turn On

Problem: Good day, I have a problem with my Samsung Galaxy S4. Yesterday it died unexpectedly, with about 1/3 of charge left on it. So after trying to put it on charge and getting no response from it I took out the battery. Once I put the battery back in it vibrates and the startup screen shows up for about half a second before it turns off and dies again. Removing the battery doesn’t always give this result, sometimes it doesn’t respond at all. At one point it started up fully only to die again a few seconds later. I tried to start it in safe mode (three button method) but it’s not even responding to that. Any help or advice you have would be great as where I’m from there’s no dealer you can send these things to!

Solution: When your phone dies on you don’t panic as there are several steps you can perform to fix the issue. The reason why your phone will not turn on is that something is preventing it from powering up. This could be caused by the battery, a problem with the software, or worse a problem with the hardware.

The first thing you will want to do is to make sure that the battery has sufficient charge. If you have access to another battery that is known to work and has been fully charged then try to insert it in your phone. If you don’t have access then use the original charger that came with your phone to charge it for at least an hour. Be sure to check the contacts of your charger port and your phone microUSB port for any signs of dirt or debris. Clean it with a toothpick if you see any. Turn on your phone.

If the above step does not work then it’s time to refresh your phone. Refreshing your phone simply means rebooting it but you will have to take out the battery to clear out any data stored in its RAM.

  • Turn off phone
  • Take out the battery
  • Press and hold the power button for 3 minutes
  • Reinsert battery
  • Turn on phone

Try connecting your phone to your computer using a USB cord. The computer should have the latest version of Kies running on it. If your phone can be detected then this is a good sign since chances are the issue was just caused by a software glitch. You might want to consider doing a software update while you are here. There is an option here to back up your data which I strongly suggest you do before updating your software.

If the above troubleshooting steps does not work one final step that you can do is to try using a new battery and charger (as much as possible make sure it is a genuine Samsung product). If this still doesn’t work then you might want to consider bringing your phone to an authorized service center for checking.

S4 Stuck In Boot Loop

Problem: Hello, My son showed me his phone and it’s stuck on the boot loop. It also says a no command with a dead android in the middle. I tried to wipe and restore but doesn’t work. I have tried looking online but don’t know what sites I can trust for the downloads. Also we have never backed it up. We didn’t think he needed it. If you have had any problems like this please let me know. Thanks for your time and have a good one.

Solution: A phone stuck in boot loop means that there is a problem with its software that is preventing it from completing the boot up process. What you need to do first is to try to clear the RAM of your phone of data. It’s been known that a corrupt data may cause this issue.

  • Turn off phone
  • Take out the battery
  • Take out the microSD card (if your phone has any installed)
  • Press and hold the power button for 3 minutes
  • Reinsert the battery
  • Turn on the phone

If your phone normally boots up then it’s probably just corrupt data stored in your phone RAM that is preventing it from turning on. Turn off your phone again and insert the microSD card.

The next step you should consider performing if the above procedure fails is to connect your phone to a computer with the latest Kies software installed.

Connect your phone using a USB cord to your computer. Run the Kies software and wait for it to detect your phone (make sure to turn on your phone and just leave it even if the dead Android symbol appears). If your phone can be detected then there is a good chance that it can be fixed.

You will see an option on the Kies interface to back up your data. Choose the data you wish to back up and do it now. After backing up your data

  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

Another option to fix your phone is to reflash its firmware using a software called Odin which is installed in your computer. You will need the specific firmware for your phone which you can download from the sammobile website. Instructions on how to reflash your phone can be found at the androidcentral forum.

S4 Does Not Read SIM Card

Problem: Hi, My Samsung S4 does not want to read my SIM CARD. I don’t know what to do. Please help me.

Solution: If your phone can’t read your SIM card then it might be a problem with the SIM. Try using another SIM and check if your phone can detect it. Make sure to use the SIM that is compatible with your phone network (disregard if you have an unlocked device). If your phone can detect the new SIM then your previous SIM is already faulty. If your phone can’t read the new SIM then check the SIM contact point of your phone for any dirt or debris. Also check if there are any damages. If you spot any dirt then clean it with a toothpick.

If the problem still persists then this might already be caused by a faulty hardware. Your best option is to bring your phone to an authorized service center for checking.

S4 Contacts Not Displaying After Update

Problem: Hi, after installing KitKat to s4 and factory resetting it, my contact list is not displaying.  I had taken the backup… Even restoring didn’t work. . However if I type the numbers, it appears that they are stored somewhere. . Not found in sd card or phone memory. . Kindly help. Regards.

Solution: The good thing about this issue is that if you type in a number the corresponding contact name appears which mean that your contact list is still in your phone but it isn’t being displayed.

What you need to do first is to do a battery pull.

  • Turn off phone
  • Take out battery
  • Press and hold the power button for 3 minutes
  • Reinsert battery
  • Turn on phone

Once you phone is turned on check your contacts again. Most of the time you should see all your contacts by now.

If you still can’t see your contacts then you might want to change the way your contact list is displayed. With your contact app open click on its settings (the three vertical dots). Click on contacts to display then make sure the dot is set to “All contacts”.

S4 Screen Flickers When Watching Videos

Problem: Hey TDG, I’ve been having a problem with my S4 recently. Sometimes when I watch any video (Facebook, YouTube, mxplayer) the screen starts flickering rainbow colors and gets distorted. Once I close the video it goes back to normal. I’m running on android 4.4.2 and I’m using the i9500. Please help me solve this problem. Thanks in advance.

Solution: When display issues occur when watching videos on a phone it is usually caused by conflicts caused by an app or the software itself. What you need to do first before troubleshooting this issue is to make sure that your phone is running on the latest software update. Updates come with improvements and bug fixes that might resolve this issue.

The first thing to consider when troubleshooting this issue is if your phone has enough RAM to run your video. If your RAM is running low then you will experience this type of issue. To clear out your RAM simply restart your phone.

  • Turn off phone
  • Take out battery
  • Press and hold the power button for 3 minutes
  • Reinsert battery
  • Turn on phone

Once your phone is turned on you should immediately try watching a video. If it plays normally then the issue is just caused by low RAM. You might want to uninstall some of your apps that are running in the background but are rarely used.

The next thing to consider is if whether a certain app you installed is causing the problem. To check this you should start your phone in Safe Mode. In this mode your phone will only load the default apps while disabling all third party apps you have installed from the Google Play Store.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

In Safe Mode try watching videos again. If the problem is now gone then it’s probably caused by an app you installed. Using a trial and error method find out what app is causing this and uninstall it.

If all else fails you should consider doing a factory reset on your phone. This deletes everything in your phone and restores it to its original condition. Make sure to back up your data before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Camera Upside Down After Update

Problem: I’ve had my S4 since Feb 15, 2014, since the latest Android OS OTA update, I’ve had an issue with my camera & have tried everything & have looked for an answer everywhere with no luck correcting this issue. When I open my camera, it is upside down, everything, the icons, text & everything on the camera menu, I take photos & then have to flip them in the gallery, videos are upside down & I can’t turn my phone when viewing photos either. So far, no one has had any answers for this & a factory reset did nothing to fix this issue. Thanks!

Solution: Several owners of the S4 who have experienced this same problem say that a factory reset eliminates the issue. However in your case it does not work. Try to check for any new software updates for your phone through the OTA method. You should also try to disable the “Auto-rotate screen” feature in your Display settings.

If no updates appear when checking OTA then try to check for updates using the latest version of Kies installed in your computer. To do this just connect your phone using a USB cord to your computer then run the Kies software. You will be notified if an update is available.

You might also want to try to consider using some of the third party camera applications found at the Google Play Store and check if the photos taken are still upside down.

S4 Display Is Upside Down

Problem: Dear droid guy, I’ve been having problems with my Samsung galaxy s4. I don’t know exactly when it started but here’s the problem: the screen rotation does work, but it’s mirrored… Pictures I take are upside down and I can’t watch videos full screen because then the rotation is automatically screening it upside down. I have tried a couple of things but nothing seems to work. Do you know anything that might solve this problem? Thanks in advance.

Solution: This is a similar issue to the one above however this time even the videos on the phone are also upside down. First make sure that your phone is running on the latest software update. If no updates appear when you check OTA then do so by checking using the latest Kies software.

Connect your phone to your computer running on the latest Kies software. Once your phone is connected it will download the necessary USB drivers if it hasn’t done so previously. Once the drivers are installed and your phone is detected it will notify you of any updates if there are any.

Just in case your phone is already running on the latest software update then I suggest you do a factory reset. Just make sure to back up your data first as this will be erased in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Deleted App Does Not Download From Google Play Store

Problem: I downloaded an app from the play store and had it on my phone for a while but then I deleted it. Now I want to use it again, so I went to the play store and pressed ‘download’ and the green download bar went to 100% but then it says invalid platform or something like that. Why am I not able to use it again?

Solution:  This might just be a minor glitch in your phone. Try restarting your phone then clear the cache of your Google Play Store app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on the Google Play Store application.
  • Tap Clear cache.

Go to the Play Store and try to download the app again.

If that does not work then log out your Google account from your phone then log in again.

S4 Won’t Charge, Needs Original Charger

Problem: Ok so today I plug my charger into my galaxy s4 and it tells me. This is not the original charger. It’s the same charger I been using over and over and over. So I tried all the usual things. Changed chargers. Remove battery. Tried plugging it into a cpu. ETC ETC. At best I can get it back on using my laptop. If i unplug it…it will die immediately. It will not charge. Battery becomes a red X. Again telling me to use the original charger. I left it off for like an hour came back and it had a picture of the android green guy saying downloading Do not turn off. How can that be if my phone is dead? WTF? I’m going crazy on how to fix this. I’ve tried all the usual stuff. Is there a step I’m missing or do I need a new phone? Thank you for all help.

Solution: There might be a problem with your charger as this isn’t the original charger that came with your device. The S4 charger is designed to provide it with the exact power that it needs. Other chargers have different voltage outputs which may either be too low or too high and may cause damage to the phone in the long run. What I suggest is to try using an original Samsung charger frost on your phone. Assuming that the battery is already faulty try replacing your battery with a new one as well (make sure it is a genuine Samsung product).

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Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 38]

Welcome to the 38th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. This series is by far one of the most popular that we have owing to the fact that a lot of readers send us emails regarding this model. This is also the reason why we have an extensive coverage on this particular model. If you are following this series then you know by now that we have already answered hundreds of questions regarding the issues our readers are facing concerning their phone.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with your concern. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Back button Randomly Stops Working

Problem: Two weeks ago I got a brand new S4, android version 4.4.2. I’m very unhappy with the back button, however. It has a mind of its own. It randomly stops responding when touched even when I have the touch sensitivity turned up. At first I thought it was the fault of the OB Defender case so I replaced it with a UAG case and the back button started out working fine but it too stopped responding when back soft key is pressed. In both cases said button performed normally as soon as cases were removed…but only for a while. It seems to slowly become less and less responsive. Out of frustration I’ve counted pressing the button over 100 times before it works.  The AT&T store would not swap the phone since I could not duplicate the problem when there (Murphy’s Law, you know). I hope you know of something to get this fixed! Thanks in advance for your help!

Solution: Does your phone also have a screen protector installed that also covers the back button? If it has then try removing it as well. Check your back button after removing the screen protector and see if it works normally.

If it still doesn’t work then you may want to do a factory reset on your phone to eliminate any software related issues that may be causing the problem. You will want to backup your data first before proceeding as it will be erased in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Observe your phone if the back button is still unresponsive. If it still is then it’s probably a hardware related issue in which case you have to go back to the AT&T store and have your phone replaced.

S4 Not Getting KitKat Update

Problem: Hi, I am using a Samsung galaxy s4 lte. My baseband version is i9505 xxuamdc andmy build number is jss15j. I9505 XXEUMKF. My mobile is not getting software update to KitKat. When I am trying to update it says latest version is already installed. But my software version is 4.3. Help me please.

Solution: The availability of the KitKat update will depend on the release schedule of your carrier. If your carrier has not released the update yet then your phone won’t get the update. You can contact your carrier as to when they plan to release the update. As an alternative you can also connect your phone to a computer with the latest Kies software installed and check if the KitKat update is available.

If you can’t wait for the official KitKat update from your carrier then you can choose to update your device through unofficial means. This will however require some knowledge of Android processes such as flashing of ROM. What you will need is the exact KitKat firmware for your specific model and a software called Odin which you need to install in your computer. We can’t detail the exact procedure here but if you are interested you can check out some of the popular Android forums on how it is done.

S4 Display Flickers, Showing Stripes

Problem: I recently bought a Samsung Galaxy s4 used, and everything seems to work just fine on it, except when the screen brightness isn’t turned all the way up and the camera app is opened, the screen flickers a bit and shows stripes of different colors. It doesn’t seem to affect the final product of the picture as long as it’s a still photo, but the stripes of colors do show up in videos. If the screen brightness is all the way up, everything is normal. Is my phone defective?

Solution: It looks like this could be a hardware related issue. One possible reason why this is happening is that the phone may have been dropped previously. We should however not discount the possibility that this could just be a software related issue which we will be troubleshooting. First make sure that your phone is running on the latest software update. The update contains improvements and bug fixes that may address this display issue.

First try to restart your phone. It’s amazing how many issues can be solved simply by restarting your phone. This clears up your phone’s RAM and optimizes it for use during boot up. What we are trying to determine is if some data stored in your phone RAM is causing this issue.

  • Turn off phone
  • Take out the battery
  • Press and hold the power button for at least 3 minutes
  • Re-insert battery
  • Turn on your phone.

Once our phone has fully started try to check if the issue still exists. If it does then proceed to the next step.

We need to clear the cache and data of the camera app of your phone. This eliminates any issues that may be caused by your camera app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on the Camera application.
  • Tap Clear cache.
  • Tap Clear Data.
  • Reboot your phone

Try to check if the issue still exists, proceed to the next step if it does.

Our next step is to determine if certain third party apps are causing this problem. There may be a recent app that you installed in your phone that is having a conflict with the camera thus causing the flickering and stripes. You must start your phone in Safe Mode to isolate all third party apps downloaded from the Google Play Store.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

If it is an app that is causing the problem then it should not appear in Safe Mode. Your task right now is to find out what that app is and uninstall it.

The final troubleshooting step that you can perform to eliminate any software related causes is to do a factory reset on your phone. It is important to make a backup of your data before proceeding.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

If after performing the factory reset the problem still exists then this could already be a hardware related issue. You will have to bring your phone to an authorized service center for further checking.

S4 Stuck In Android System Recovery

Problem: I have a Galaxy S4 which I accidentally dropped creating a dent in the volume bar and sending 2 crack right across my screen UNDER my screen protector. Only my Volume down button works right now.  Ever since then, my phone was acting normally until this morning, when my two touchscreen buttons on either side of the home button weren’t working. I tried restarting it and ended up in “Android System Recovery”. I’ve chosen “reboot system now” and it always ends in “error”. Wiping data/factory reset also doesn’t work. So basically nothing works. I’ve only ever dropped my phone twice and both times I’ve cracked it. Is there a way to get out of system recovery, or should I get the phone completely fixed instead? Please help! Thank you

Solution: From what I can see it looks like the Volume Up and Home button of your phone is activating on its own thus when you press on the power button you will be directed to the Android system recovery screen. Try tapping constantly on the Volume Up button and see if you can loosen it then see if you can restart your phone normally. If that does not work then there’s really nothing much you can do aside from bringing your phone to an authorized service center for checking and repair.

S4 Update To KitKat Question

Problem: I own an S4 that is rooted and runs on 4.2.  Previously I deleted a lot of the bloatware instead of just freezing it with Titanium I can’t do a straight up firmware upgrade, I’m going to have to do a factory reset to have all the default apps back, then do the upgrade. Plus I want to root it again, so there’s making sure that works on KitKat, as well as some of the issues that can come with firmware upgrades. Also before the reset I’m going to have to back everything up. About the only upgrade I’m familiar with is improvements to ram etc. to give phones a better battery life. There are others, but Samsung already has them covered by default with the S4. Basically I’m curious if the hassle (and a bit of risk) is worth it to upgrade my S4 to 4.4?

Solution:  Despite several owners of the S4 complaining of issues they have faced when upgrading to KitKat 4.4 it’s definitely a good decision to upgrade. The latest software version comes with several improvements such as better security, visual aesthetics, better response time, and a whole lot more. If you experience any issue after the upgrade just perform a factory reset on your device to clear out the old data that’s most likely causing the issues. Be sure to backup your data first.

S4 No SIM Error

Problem: Hi, I have an S4 running android 4 4 2 build number: KOT49H. I9505XXUFNB9 and for the past month or more it’s been giving an error saying The device will be unavailable until restarted with valid sim card, Its getting very annoying now…. I have rang my carrier and they swapped my sim for a new one but still no luck. Then thought maybe it was the device so i replaced the SIM-Memory Card Reader and still the phone does the same thing, Is it possible it’s a ROM issue as i changed that about 4 months ago or more, even though it worked fine for well over 2 months.

Solution: Seeing that you already have a new SIM and you have changed the SIM reader of your phone we can now concentrate our efforts on software related causes. You mentioned that your phone is using a certain ROM? If possible can you do a factory reset or try to reinstall the ROM again? Be sure to backup your data first before performing this procedure. Your phone may have downloaded an update that is causing it to not read the SIM properly.

Another way to resolve this issue is to bring back the stock firmware of your phone and see if your SIM can be detected.

S4 Com.outlook.Z7:Engine Draining Battery

Problem: I noticed that my Galaxy S4 battery has been draining pretty quickly lately. I went into settings and then battery and there is a service name com.outlook.Z7:engine that is using about 50% of my CPU. I used to have outlook but uninstalled it because there was too many problems. I am unable to force stop this service as it is greyed out. Can someone please tell me what this is and how do I get rid of it? I tried resetting my phone and everything else I could think of yet it still is running. Any help would be greatly appreciated.

Solution: If the Outlook app was downloaded from the Google Play Store then it should be totally removed once you uninstall it. Since the service is still running then it was not completely removed. To completely remove it you have to do a factory reset on your device. Make a backup of your data before performing this procedure as it will be erased in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

The com.outlook.Z7:engine should be deleted from your phone by now. Go ahead and perform the necessary updates on your phone.

S4 Constantly Reboots After KitKat Update

Problem: I have an un-rooted Galaxy S4. Ever since I received and installed the OTA upgrade to Android 4.4.2 a couple of weeks ago, my phone has been continually crashing and rebooting, probably around 10 times per day. The most irritating and persistent instances of this are during phone calls – it’ll last around a minute, then reboot, killing the call. This happens during around 80% of calls. It also crashes at other times (overnight, for example, when it’s just charging and not being used). The screen is also unresponsive at times – I press the power button to come out of standby mode, draw my pattern to access the home screen, and then can’t open any apps. The only way to bring it back is to re-enter standby mode, then come out of it again and hope that it works at the second attempt, which normally it does. Everything was completely stable and working correctly before the update, the phone never self-reset or crashed out of apps (which has also started happening now) so I can only conclude that Android 4.4.2 is unstable. Any help much appreciated

Solution: Whenever issues arise after a major software update on a phone it is best to perform a factory reset. The reason why these issues exist is that data from the previous software version may not have been completely removed on your phone. This old data conflicts with the new software version thus you will notice several issues popping up. A factory reset is one way to get rid of this old data. Just make sure to backup you data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

S4 Battery Drain Issue After Update

Problem: My S4 is an unrooted device. I woke up recently and my S4 said it had downloaded a system update and prompted me to install it. Ever since then, battery life has dropped significantly, and the battery charges very slowly. Looking at the BATTERY page in SETTINGS, “Android OS” consistently uses 67% of battery all the time, whereas before it was maybe 17%. I changed nothing else and installed no new apps at that time. The only change has been the system update. Previously, I could leave my phone unplugged all night and lose maybe 10% of the battery overnight. Now, in the morning, the battery is dead, from a charge of about 75%, and the phone is off (obviously). This update is a disaster. Previously, the update crippled external SD card usage. System updates used to bring new features and improved performance. Now, they take away functionality and damage the phone’s usability. Does anybody have a fix for this yet?

Solution: Try rebooting your device and see if that works.

  • Turn off your phone
  • Take out the battery
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery
  • Turn on your phone

This process clears out any data stored in the RAM of your phone that may be causing this issue.

S4 Loses Signal Randomly

Problem: My S4 has started losing signal randomly and usually turns off right after. It seems to turn off just under small amount of stress too. The phone has been fine up until last week. It loses signal on all, all icons remove and are replaced with the no reception crossed out circle. Sometimes the Wi-Fi, works sometimes it all stops. It’s a bit odd that it seems to solve temporarily just by plugging in the charger.

Solution: This issue may be caused by a faulty battery. Once your battery does not have enough charge your phone will shut down. Try to replace your battery with a new one and see if the problem still occurs. Be sure to use an original Samsung battery for your phone.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Questions and Solutions [Part 37]

Galaxy S4

Hey guys, welcome to the 37th part of our Samsung Galaxy S4 Problems series. I have answered a bunch of questions here so please take time to browse this page to find if I’ve addressed your issue. I also suggest you browse through the first 36 parts of this series as we already addressed hundreds of reported problems.

As usual, feel free to send your concerns at [email protected] and provide as much details as possible. Screenshots and pictures are a great help as well as the version of Android that runs on your device. So, be sure to include those information.

You can also get in contact with us through our Facebook and Google+ pages. You may post your concerns there as I am one also one of the people who’ll answer your questions. If you want to catch me online about your problems, feel free to join the community [click here to join] I created for this same purpose.

Forced Stopped Android UI on Galaxy S4

Problem: Please help. My son was playing with the reminders on my Galaxy S4. He set up a reminder that would include a GPS location. My phone was constantly searching for the GPS and it was draining my battery fast.

He tried to stop whatever was running. According to him (11 y/o) he did a force stop on the Android UI. Now my background and everything has reverted to factory settings. Is there a way to restart the Android UI? Or do I need to sell my son to pay for a new phone. (joking) — Dawn

Solution: Hi Dawn! It’s just a minor problem. If it was only the Android UI that was forced stopped, you can restart it by rebooting the phone. It is a core service and it should start together with Android when the system fully restarts. So, again, restart your phone and Android UI will be restarted as well.

Galaxy S4 S Beam and Messaging Problems

Problems: I have just recently gotten a “new” S4 and was trying to transfer a picture to a friend who has an S5. After making sure that NFC and S-Beam was turned on, on both phones, we placed the phones back-to-back.

My phone started clicking over and over but the picture would not transfer.   Both phones are protected by protective cases made for the phones.   I don’t know if this was a factor or not. If not, what were we doing wrong?

As a side question, how do I get the S4 to allow me to include pictures from my gallery as attachments in emails and text messages?   When I click “attachments” it gives me a list of options for where to download from but the “gallery” is not among them.

Solution: I would, of course, assume you know how to use S Beam on both phones because if not, you must be doing something wrong. If you haven’t tried taking the covers off for both phones, then try to see if the file will be transferred. If you’ve done every possible procedure and the S Beam feature still won’t work, then your friend’s phone may have some issues. It’s difficult on our part to troubleshoot this because there are two phones involved. But if your real problem is that you can’t transfer the picture, then use Bluetooth.

Galaxy S4’s stock messaging app should have Gallery included as a “place” to get pictures from when you attach one to an SMS. If, however, you’ve changed some settings and you can’t remember how to bring them back to defaults, go to Messaging app settings page and tap the Restore defaults button. That should take care of the problem.

Galaxy S4 With Flashed KitKat Firmware

Problem: Hello guys. I have had a Galaxy S4 for awhile now and it wouldn’t find an update from 4.3(over the air or using kies), so recently I downloaded the official 4.4.2 update and installed it using odin.

Now I have a few problems. It will reboot randomly 6-7 times a day. Also the phone freezes for a bit until I lock and unlock the phone again. Hope you can help. Looking forward to a reply. — Alan

Solution: I would assume you’ve downloaded the correct update for your phone’s model because if not, then that could be the cause of these issues. I think you’re techie enough to have the courage to manually flash KitKat to your phone, so I know you’d understand if I told you that your problem may be solved by factory reset; taking into consideration the fact that a major transition from Jelly Bean to KitKat happened and it was done manually.

Galaxy S4 Shuts Down Randomly

Problem: Hi. I’m using Galaxy S4 and I’ve been using it for 2 months and lately it shuts down randomly and cannot open unless I charge it. Please help on what could be the problem and the solution. Thank you. — Sophia

Solution: Based on your description, the problem may be in the battery, or at least, that’s the primary suspect. If you can borrow a battery from a friend to try it to your phone, that would be very helpful to rule this possibility out. However, if you found out that it’s really the battery that has issues, then the ultimate solution is to buy a new one.

Galaxy S4 No SIM Error

Problem: Dear sirs, I stay in Zambia and I’m using a Samsung Galaxy S4. The problem I’m having is that when i insert an MTN SIM card it says no SIM card but when a put an Airtel sim it is able to read. I’ve tried all the network settings but nothing seems to change. I would appreciate if you can solve my problem soonest, Kind regards, Anas.

Solution: Anas, it’s obvious that your other SIM card is damaged, or at least, cannot be detected by your phone. It’s time you had that SIM card replaced by your provider or buy a new one. There’s no setting in your phone that could rectify this problem.

Galaxy S4 Unable to Receive Calls

Problem: My Galaxy S4 started to send incoming calls to my answering machine and messages received but they are not shown. People will call and said called you, went directly to answering machine and you did not call back.

I can press side button and re-power and it will pickup on the calls and messages but I have no way on knowing when it will not receive. I have to do this about 2-3 times a week and now even just do it to try to make sure it is working properly. Any ideas? Thanks, Larry.

Solution: Larry, please try to recall if you’ve changed something in your phone. If you did, try to revert the setting. If you haven’t, then I would suggest before doing any troubleshooting on your phone to call your service provider and report this issue. At least, let the reps double-check everything on their end.

Galaxy S4 Network Issue

Problem: Hey fella, I have a Galaxy S4 on [company name withheld as email sender is an employee of the same company] that Is currently running 4.4.2. Over the past few months I’ve been having network issues. Recently its becoming a major pain in the butt as I have to restart my phone numerous times throughout the day. I have read through a lot of your articles on fixes that help, but none have been able to fix my issue. My network goes in and out. I’ve already watched my network go to a circle with a line through it 2 times while writing this. I’m an employee of [wireless provider]. I have factory reset my phone twice, changed my SIM and cleared the cache for a few different apps. I’ve talked to my Samsung rep, but I keep getting BS answers. I’ve been waiting for the Note 4, but now I’m so upset with Samsung. Honestly, it surprises me that they aren’t acknowledging this to be a software issue. Dare I say if this was Apple I’d already have an update. I was having problems with S Voice saying no network connection, but i have fixed that… I’m going to attach 2 pictures that show within minutes me having network connection, then nothing. Hopefully this is enough info. Help! — Brandi

Solution: I know a person with Galaxy S4 who also had the same problem as yours; mobile network works but most of the times gets disconnected out of the blue. His phone was also showing network icon with a line through it. Sad to say, no troubleshooting procedure was able to fix the problem as it was an issue with the phone’s hardware.

You’re an employee of the wireless company where you got the phone, I’m sure you can have the phone checked by your technician and have it endorsed for replacement. If you were thinking that it could be KitKat that’s causing this, then try to check if there were many of your company’s customers that also had the same problem as yours. When Samsung releases an updates for its devices, the rollout will actually depend on service providers as they will add their bloatware. That’s the reason why updates are often delayed in the U.S.

If it were a firmware issue, then you probably can check when your company is going to rollout a new update. Otherwise, it’s a hardware issue and you have to have a technician check it for you.

Unable to Move Files to SD Card on Galaxy S4

Problem: My Galaxy S4 does not want to transfer files (music, pics, etc ) from its internal memory to SD card . Phone memory is practically full and i can not download new apps w/o erasing some. Every time I tried to transfer my misc files it says “unable to move” or something along the lines. I am using my files app for this operation. Help. Thanks.

Solution: It’s the microSD card that has issues. It could be that it’s write-protected or the phone cannot read from it. I suggest you unmount the SD card, have your computer read from it and backup everything that’s in it. Then, reformat it using FAT32 format and then mount it back on your phone. See if that fixes the problem. If the problem still persists, the card may be write-protected, follow these instructions to get rid of write-protection: How to Remove Write Protection From MicroSD Card.

Galaxy S4 Charges Only With Computer

Problem: I got one for you. My S4 will only charge from a cable to a computer. Not from a charger, or car charger but only a computer via usb. Just started on day. Phone company us stumped, my computer geek friends are stumped. One suggested a factory reset. What do you think? — Carol

Solution: I hope you’re talking about using “the same USB cable” because if not, it’s obviously a cable issue. But assuming you’re using the same cable, then the next suspect is the power adapter (charger). Try using a different charger to rule this possibility out. If the phone still won’t charge with a different charger, then have the phone checked; there’s a problem with the USB charge port. While Factory Reset is often seen as an effective procedure to solve any problem on the phone, this one may just be out of its league.

Galaxy S4 Activates Icons When On Call

Problem: Within the past 2 or 3 weeks my ear has started activating various upper icons on my home page (i.e. Settings) while I’m talking on the phone. It even changes some settings or turns on bluetooth. I’m running 4.4.2. Very annoying.

Solution: It only means one thing; the screen stays on even if your place the phone near your face while on a call. To prevent icons from being touched, the screen must automatically turn off when the phone detects it’s near to something. That said, try to check if the phone screen is set to turn off when in call: go to Settings > My Device > Call > tick Turn off screen during calls.

Another thing is that this problem may be caused by an Air Feature so while the problem is happening, try to turn off all air features in your phone. If all else failed, however, the hole where the proximity sensor is located may have been corroded with dirt. A blast of compressed air can get rid of the dirt or have the phone cleaned.

Galaxy S4 Reboots When On Call

Problem: Hey guys, I really hope you know how to fix the problem I have been dealing with ever since I made the dreadful mistake of updating my S4 to Android 4.4.2 Kitkat. The problem is as follows…

The phone randomly semi restarts by itself in the middle of phone calls, when the phone rings, after usage of internet, or randomly while on standby sitting there untouched. What I mean by “Semi” restarts is that it does not do a full restart but rather what I immediately see on the screen when it first boots is the SAMSUNG LOGO intro, followed by the homescreen and of course waiting for it to finish booting up as usual.

Semi restart for example would take approximately 2 minutes to boot, versus full restart which can take easily 3-4min. I have no idea why Kitkat is so faulty with my phone, but I hope that you can help. Thanks, Ron.

Solution: This problem can be fixed by simply wiping the cache partition. If that procedure failed, however, then I suggest you perform factory reset. Here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 Heats Up

Problem: Hi just thought to email you this and see what you say to that. My phone is not insured anymore and had it up to a year now. My contract doesn’t end till next year. It also heats up without no warning and was wondering if that is a fake battery (It was sold by *name of company withheld) as that is now in administration. I’m not sure what to do about it and was wondering if you could help me out. Kind Regards, Rachael.

Solution: We can’t tell if the battery was fake or genuine based on pictures as it’s easy for manufacturers nowadays to build hardware that looks exactly like the original. There’s nothing we can do about the battery but if you’re really determined to know if the battery is fake or not, have it checked by a technician in your area, and then you have to bring it back to where you bought it and bash that they sold a fake unit. The burden of proof that it’s fake, however, will be on you.

About the heating up of your phone, I suggest you boot it to safe mode and use it for a couple of days to know if it still heats up even if all third-party apps are disabled.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone still heats up in Safe Mode, it’s time you brought the phone back to its default settings via factory reset. But first, backup all your data as they will all be deleted.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

How to Fix Samsung Galaxy S4 Problems and Errors [Part 36]

Welcome to the 36th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. Our readers who are following this particular series know that we have already answered hundreds of questions sent to us concerning this particular model. In this part we will be dealing with some of the latest emails we have received regarding this device.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter and are experiencing some issues with it then you can send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering to our readers without any strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be provided. Information such as the Android OS version or when exactly the problem started is a big help in determining the cause of the issue.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts

Galaxy S4 No Sound During Calls

Problem: Hey TDG, I’ve been experiencing an issue, sporadically, when placing and receiving calls on my S4. The call will be sent, the call timer starts, and all other indications are there that the call went through.  The person I’m calling even received the call. However, neither of us can hear the other person. Same thing when receiving calls on my phone.  Phone rings, caller id pops up, but when I swipe to answer, no sound on either end.  The only solution I’ve found is to restart the phone.  I’ve tried a soft reset which only acted as a temporary solution. I’m running Android 4.4.2. Ready…..set…..solve please!!

Solution:  Try to check first if there are any new software updates for your device. If there are then apply them on your phone is this will come with improvements and bug fixes that may solve this issue.

Try starting your device in Safe Mode to check if a third party app is causing this call related issue.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe mode try placing a call or have someone call you. Can you hear the person on the other end of the line? If you can then this issue might be caused by certain a certain third party app or apps. Try to find out what it is and uninstall it.

A final step that you can perform if the above steps does not solve the problem is to do a factory reset on your device. Make sure to back up your data first before proceeding as they will get deleted in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your phone should be working fine by now if the issue is caused by some software glitch. If you are still experiencing the same problem then this might already be caused by a malfunctioning component inside your phone. The best option is to bring your phone to an authorized service center for checking.

Galaxy S4 Lagging Issue

Problem: Hello, Droid Guy. I’ve had an S4 for several months now, and have had no problems until recently. I noticed that there is lag in the status/notification bar when I drag it down and back up. And also I’ve noticed when I tap the App Manager, and swipe over to the running column to stop apps that are running. And hold down the home button to clear the memory. The status bar will completely go away and then come back. This is very irritating since I’ve had no problems until now. Can you please help with this issue?

Solution: Despite being one of the powerful smartphones available in the market the S4 can also experience a certain degree of lag. This usually happens when there are a lot of processes running on the device or there simply isn’t enough memory.

What you can do first is to try to streamline your phone by making some changes in its settings.

Check for any new software updates available for your device. These updates may contain the fix for the issue you are experiencing.

Reduce Animator Scales: From your phone go to Settings > More > About phone > Tap build number 3-7 times > Go back > Developer options > Disable or reduce all animator scales. This procedure will speed up loading or launching of apps since we have just disabled or minimized animations.

Remove the unlocking effects: Pull down the notifications then go to Settings. Click on My device > Lock screen > Unlock effect > None. This will turn off the unlocking animation effect and speeds up the device on unlocking the screen.

Disable S Voice On Home Key: Tap on the Home key twice then go to Settings > Uncheck Open via Home key.

Try testing the responsiveness of your phone after performing each of the following steps above. If you are still experiencing a certain degree of lag then a factory reset is highly recommended. Backup your data first before proceeding to the following step.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Galaxy S4 Stuck In Boot Logo

Problem: Hello there, I’m want to ask if you have solution/assistance for getting galaxy s4 to turn on. Mine will turn on but stays at the Verizon white screen with Verizon logo on it. And the upper left hand indicator light is blue regardless if it’s plugged in charging or unplugged. Additionally the phone now gets very warm when stuck on this logo screen. Also, if I can’t get it to move from this screen and turn on to get to camera gallery for photos, can you advise if way to download them off of phone? Thank you for your time.

Solution: A phone that gets stuck on the boot logo is usually caused by a corrupted software. Most of the time the only way to fix this is to reinstall the firmware of the device. This will however delete all data in your phone which means your photos will be gone if they are saved in the phone internal memory.

If you have set your camera to save the photos to the SD card then getting them off the phone is as easy as taking out the SD card. Insert the SD card to your PC (you may have to use and SD card adapter) and find the folder that has photos stored. You can then copy this folder to your PC.

If your camera saves the photos to your phone internal storage then this is another story. To be able to retrieve the photos you will need a software called Kies which can be downloaded from the Samsung site. This method only works if your phone can be detected by your PC. Install this software to your PC. Connect your phone to the PC with the Kies software installed using a USB cord. Run the Kies software. If Kies can detect your phone then you will see an option where you can back up your data. Backup all of your data.

If you have successfully made a backup of your data then it’s time to try to fix your phone. While connected to your PC running with the Kies software running there will be an option to restore your firmware.

  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

Galaxy S4 Gets Hot

Problem: Hi there, I’m using a year old samsung galaxy s4 (sch i545). It is a verizon model but I am using it on global mode for a week. It gets very warm quickly without any heavy use. I notice this problem from the first day of use. Now a days it extremely heats up very quickly. Please provide me remedial measures to out of this.

Solution: There are various reasons why your phone overheats. It could be caused by the apps that are running in your device, the services that are turned on, or even a faulty battery.

To check if this issue is caused by third party apps boot your device in Safe Mode.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe mode all your third party apps will be disabled. You will have to use your phone in this mode and observe it if it still overheats. If you don’t notice any heat then you should find out what app is causing this problem and uninstall it.

If the phone still generates a considerable amount of heat then try turning off services that are not needed such as Bluetooth, GPS, Wi-Fi, and mobile data.

If you are still noticing some heat issues then try using another battery (preferably an original Samsung battery).

Galaxy S4 Doesn’t Stay Connected To Wi-Fi

Problem: I’ve the S4 & for the last two months I been having problems using my WiFi @ home or anywhere else that I’ve used it @ be for..It will say connected once I’m in range then it will say internet unstable causing me to use a lot of my data.. So can u give me some advice & tell me what’s wrong.

Solution: This might just be an issue with the settings of your Wi-Fi. What happens here is that your phone is set to connect to a strong signal. Once your phone detects a degradation in your Wi-Fi signal it will disconnect and connect to your mobile data. Below are the steps to be done to fix this issue.

  • Navigate to Settings > Wi-Fi.
  • Long press the existing connection.
  • Tap Forget network.
  • Press the Menu key.
  • Tap Advanced.
  • Verify Passpoint is set to Off, so the device does not automatically connect to Wi-Fi access points that require additional authentication through a web browser.
  • Turn Auto network switch off by removing the check mark.

Galaxy S4 Not Registered To Network

Problem: Hello guys, i have recently got myself a samsung galaxy s4 and the other day i bought a sim only contract. I think the phone has picked up the sim card fine as there isn’t a no sim message and instead when i try to call/message someone it says im not registered on network.. This is a major problem for me as i have just started university and i have no other way to contact my parents! I have tried a few fixes including manually picking the mobile service but i get the message ‘No Service – Selected network ( Unavailable’ even though i have a  sim card and i am getting signal! Please help me guys, im contemplating buying an old phone from ebay as i can’t seem to fix it.

Solution: What you need to do first is to verify if the SIM that you got is actually working. If you have access to another phone try inserting the SIM there and see if it works. If it doesn’t then you now know what the problem is. If not then we can proceed in troubleshooting your device.

Verify that your device is not locked to a particular network. If it is indeed locked then you will have to get your phone unlocked to use with your network.

Check for any software updates available for your device (you will have to connect to a Wi-Fi network to do this). Once the updates are installed reboot your device and check if your phone is now detecting a network.

If you have access to a SIM card from another operator try inserting it in your device. If it registers to the network then wait for 5 minutes before removing the SIM and replacing it with your SIM. Most of the time you should be able to get a network signal.

Galaxy S4 Hangouts Not Showing Old Messages

Problem: I’ve been using the native Messaging app on my Samsung Galaxy S4, but recently I decided I didn’t like it. I went over to Hangouts, and it’s been fine, however, threads with friends who have another Android device and I’m guessing are using Hangouts  only see part of my message history – maybe the last 50 messages…on everyone else, iPhone and Android users alike I have the whole thing. Is there any way I can view all of the messages that were in the native app in Hangouts?

Solution: The only reason I can think of as to why your Hangouts cannot see the entire history of messages is that the Hangout’s history has been turned off. Try turning it on from the settings option of the app. You should also try to uncheck the option that says Delete old messages.

Galaxy S4 Does Not Charge

Problem: Hi, I have a Samsung S4 and all of a sudden my phone won’t charge. I get the message “The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with the phone.” I have already tried numerous things – switched the charger, tried as usb where it still won’t charge, even tried a factory reset of the phone and my phone still isn’t charging. I have never had this issue before. Please help!

Solution: Try checking the charging port on your phone and wall charger for any dirt. If dirt is present clean it with a toothpick or a cotton. Try charging your phone and see if the error message disappears. If it still appears then try using another original Samsung charger.

Galaxy S4 Message Sending Failed Errors

Problem: I recently got a Galaxy S4 and it was working fine and then I started getting “message failed” errors on some of the text messages that I tried to send. Sometimes when I go to send a text message the message will hang/spin for a while. After a few seconds, the phone goes to sleep and I assume that the message got sent because I was not told otherwise. Then it could be hours later or whenever the next time I unlock the phone I get a message that says that the text failed. These failures don’t seem to be tied to anything specific. They happen both when I am connected to Wifi and when using data. It happens in my apt, where I have decent service and a good wifi connection. Recently, I started restarting the phone after the message failed a few times and sending the message (as a fresh text) again after the reboot. Every time I’ve done that (including twice today) the message has sent without delay.

Solution: Make sure you are using the stock messenger app when sending a message and uninstall any third party messaging apps that you may have installed. You will then have to clear the cache and data of your messaging app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.
  • Tap Clear Data.
  • Reboot your phone

Once your phone is fully rebooted try sending a message.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to Fix Samsung Galaxy S4 Problems and Errors [Part 35]

Welcome to the 35th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. It’s been around a week since we posted the last part and ever since then we have received numerous emails from our readers concerning this particular model. In this part we will be answering some of the latest questions sent to us by our readers.

Galaxy S4

You will notice that some of the issues may be similar to what we have tackled in the past. We still do our best to provide solutions to these issues since we provide a more personalized approach to our readers.

If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to help you with any concern that you may have with your device. The best part of this is that this is a free service we are providing to our readers with no strings attached. What we do ask is that when you do send us an email try to be as detailed as possible so that we can make an accurate assessment and the correct solution can be provided.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

Galaxy S4 Logic Board and Software Updates Issue

Problem: Hello Droid Guy, I’ve been using S4 for more than a year now and never experienced any problem with it until just recently. I was charging my phone when I noticed it continuously losing battery charge and the phone itself became hot, particularly the SD, SIM Card area, so I decided to turn it off. When I pushed the power button the phone option window (Power Off, Data Network Mode, Flight Mode, Restart) popped out transparently that I can still see the background of my phone and it hanged up. I waited for several minutes hoping something will happen but nothing happened! So I unplugged it and removed the battery for few minutes then plugged it again to charge it. When I was waiting for the battery to show up signaling it’s charging, I noticed my phone was become hotter (still no sign it was charging, as in no reaction but the heat in the said area). I started to worry because I cannot afford to lose this phone! I went to the Samsung Service Center to check it up. The technician told me it might be the logic board and it might be so expensive and the repair would took some time for the parts would still come (imported) from the Samsung factory. So I tried to find other service center to fix my phone. I went to the other low-cost mobile phone technicians. They checked the charging port, the four (4) gold strips connecting the battery to the board, the battery itself, the volume and the power buttons etc., but still, did not turn on. So they opened, checked and tried to change and test new S4 board and it worked! It did open! But they have to reprogram it because there were some yellow characters appeared when they turned it on and while we were browsing the phone. When they finished fixing it (it is Android Version 4.4.2 by the way), I checked it myself again with my SIM and SD card inserted in it and nothing seemed so unusual. It’s like nothing bad happened to my phone. When I got home I rechecked it to make sure it went back to its usual operation. I reinstalled all my apps. When I tried the software update (though I know it is already KitKat, I still tried to update it to see if the same message would pop out (that my phone is updated or the latest android is installed, something like that), but instead it says, “Your device has been modified. Software updates are not available.” I remember the “GPS” changed into “Location” when the KitKat installed and got updated in my phone before it went black out but now it’s “GPS” instead of “LOCATION” thinking kitkat has already installed in my phone. I am also worried that now my phone cannot be updated to the latest android versions in the future. What should I do, please help and advise me? Hoping for your response.

Solution: When the technician replaced your S4 board this board may be a different version than what you were using but it is still an S4 board. This board might come from a network locked device but was later unlocked. This involves some changes to be done on the software of the phone. This might be the reason why you are getting the “Your device has been modified. Software updates are not available” message on your phone.

What you should do is to check what Android version your phone is running on right now and to check on its firmware. You should also go back to the technician who replaced the board and ask what particular board model you are now using and take note of this.

For future Android updates you might want to try using the latest Kies software. Just install it in your PC then connect your phone using a USB cord to your PC. You will be notified if there are any new updates.

If Kies does not allow you to update then you can use Odin. This is a software that is installed in your PC that is used to update Android devices. You will need the specific firmware files for your particular device (since your board has changed make sure the firmware is compatible with your board). You will also need the Samsung USB drivers installed in your PC.

For instructions on how to use Odin you can search several of the popular Android forums regarding his matter.

Galaxy S4 USB Cord Charging Issue

Problem: So I’ve had my S4 for 9 months now, and for a while I could use the cord that came with it which was nice because you can’t easily find a 6ft cord. But I started to have to turn my phone over while charging so the cord would sit properly in the port, now I can’t use that cord at all but I have to use shorter ones which click in better. What can I do to fix that?

Solution: It’s usually difficult to fix a USB cord since the problem may lie on its wire which is enclosed in plastic and rubber. You’d have to cut through this insulation, find the problem in the wire, reconnect the wire, and then cover it. This is a tedious job which becomes messy in the end. A quicker solution will be to just buy a new USB cord which doesn’t cost a lot.

Galaxy S4 Screen Does Not Lock After 4.4.2 Update

Problem: Hiya, helped needed from the UK. I’m currently running Android 4.4.2 on my Galaxy S4. There was a recent software update I did about 2 weeks ago and since then my phone hasn’t been timing out. The screen doesn’t lock off unless I manually press the on/off button myself. I don’t know if it’s due to the recent update or if it’s because of one of the many apps I have, but please! Help a sister out here!!! It’s driving me nuts as the screen is so sensitive and ends up doing all sorts when it’s in my bag or just in my hand. Cheers!

Solution: Whenever problems occur right after a software update it is always a good idea to do a factory reset on your phone. These problems are usually caused by the data of the previous software version that has not been completely removed. The best way to remove this is through a factory reset. Just make sure to backup all your data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once your phone has fully rebooted check your screen lock status and see if it now works normally.

Galaxy S4 Wi-Fi/ Mobile Hotspot Issue

Problem: First of all, I have dropped my phone several times. Now my problem is about its Wifi and hotspot. The wifi is working but it can’t detect any wireless network but sometimes one or two would appear but usually none. Moving to the hotspot issues, I was using the phone to connect my desktop pc to the internet when suddenly the computer was cut off from the connection. So I checked the phone and restarted it. It worked but after 10 minutes or so, the computer was not able to detect my phone again. Every day, I tried to connect my pc from my phone’s hotspot but no success. So I decided to use factory reset. After the process, the issues were still there. (On the bright side, its battery life improved.) And now, I don’t have any idea what to do. Well except going to my carrier or worse, to the nearest Samsung repair center. What do you think, is this a software or a hardware problem? What should I do? Thanks! I tried to check if my pc was the one needed to be fixed, but it wasn’t. It can detect other networks including a phone’s hotspot. The pc can detect other wireless networks including a phone’s hotspot except mine of course. Thanks again!

Solution: It appears that your phone may have suffered an internal damage due to the drops which is affecting its Wi-Fi functionality. If after performing the factory reset the problem still occurs then it’s most likely not caused by any software issue at all. Your best option is to bring your device to an authorized service center and have it checked.

Galaxy S4 Automatically Turns On Wi-Fi/ Mobile Data When Charging

Problem: Hi, I have been using s4 past one year but past 2-3 weeks, i have encountered a very wierd problem. Whenever i put my phone on charging it automatically turns on the wifi and mobile data and the volume is muted. I tried everything but doesn’t work and a lot of money has been wasted due to mobile data. Please help me out with this.

Solution: If you are on the Sprint network then the Connection Optimizer feature may be enabled which may be the reason why this is happening. Just go to Settings > Mobile Data > Automatic Connections > then uncheck “Connection Optimizer”.  You might also want to go to Settings > Wi-Fi > Smart Mode > turn off.

If you are on another network though then this issue may be caused by a third party app that you have installed. To verify this just reboot your phone in Safe Mode.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe Mode try charging your device and see if the Wi-Fi or mobile data gets enabled. If not then you may want to find out which app is causing the issue and uninstall it.

As a final troubleshooting step you can perform a factory reset if all else fails. Backup your data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Galaxy S4 Does Not Turn On

Problem: Hi there, I’ve saw your page and I would just like to enquire more about how to solve my phone’s problem. My phone is a Samsung Galaxy S4, I’ve been using it for a year now. Just now my phone had suddenly turned off by itself while I was charging it, it then turned out again and switches off instantly. I tried to remove the battery pack and restart my phone. However, things got worst and it cant even turn on now. I’ve even tried the 3 button , volume up, home button & power button but as soon as I was about to hit the power button to reboot my phone, it switches off instantly again. I’m getting really frustrated about this as I’ve tried countless time to reboot my phone but it just instantly switches off again. I’m also unable to charge the phone, when I plugged it in with the wire, it’s still plain black. I would really appreciate if you could help me with my problem. Thank you.

Solution: The first thing to check whenever a phone does not turn on is its battery. If you have access to another battery that is known to work try using it in your phone. It would also be a good idea to use a different charger as the one that you are using may be faulty. Charge your phone for at least 30 minutes using the new battery and check if you can turn it on. If you still can’t turn your phone on then this may already be caused by a faulty hardware. Your best option is to bring the phone to an authorized service center for checking.

Galaxy S4 Water Damage Question

Problem: I have a Samsung galaxy S4, my daughter put my phone in toilet but it wasn’t completely submerged…I quickly got out in about 2 seconds. I took battery out and left in car for a few hours.  I stay in AZ so it’s hot. It dried out. About 4 hours. I turned on everything worked except speaker. Loud speaker. When a call comes in I can hear them but they can’t hear me, I can’t hear music alarms nothing. I can hear when I plug earphones but low. I 4G placed speaker piece only a cracking noise. I put in rice still same thing. Can I replace usb board to help sound or just replace full motherboard?

Solution: It’s difficult to troubleshoot a water damaged device unless it is opened and inspected thoroughly. This is because the water may damage certain components in your phone while leaving other components intact. If you have experience in opening the phone and replacing tis components then I suggest you open it first and inspect the device for the particular component that has been damaged. Otherwise, you best option is to bring your device to an authorized service center for checking.

Galaxy S4 MicroSD Can’t Be Accessed

Problem: Something is wrong with my micro sd card on my android phone s4 i don’t know what’s wrong the problem started today first some apps weren’t working which were mounted onto the micro sd and then all my other files were also gone and then when i put the sd card on the laptop than this message was appearing B\ is not accessible incorrect function i tried formatting it than, but the formatting option won’t appear I tried formatting it through the phone but it still won’t format please help out, help me to find a way to format it please, thanks.

Solution: Your microSD card may already be faulty. This isn’t unusual as these memory devices usually gets damaged for one reason or another. Your best option is simply to replace it with a new one.

As far as recovering the data stored in the microSD card this is going to be a difficult task. If the microSD card cannot be detected by your PC then there’s really nothing much you can do on your end.

You can however try inserting your microSD in another PC and see if it can be read. Try also to use a different SD card adapter when connection your microSD to another PC as the one you are using may be faulty.

Galaxy S4 Can’t View Emoji

Problem: My mom and I both have Galaxy S4. I can send emojis and see the ones I send but I can’t receive them through text. Its just shows up as “????” In a diamond shape. But my mom can view and receive them through text.  Any way to fix this? And I am on the newest software android 4.4.2

Solution: This may just be caused by an issue with the default messaging app. Try clearing the cache and data of the app and check on your emoji’s again. Just go to settings > select more > application manager > select the messaging app > clear cache > clear data.

Galaxy S4 Error When Installing System Update

Problem: My phone notified me that a system update is available. When I try to update my device it fails. Twice I receive an error message that an electronic signature is not recognized and the installation is aborted.  I have over 7 gb of device storage available. How do I get this update?

Solution: First make sure that you have a stable Wi-Fi connection. Most of the time when the Wi-Fi connection is unstable the update will usually fail. You can also try updating your device by connecting it to a PC with the latest Kies software installed. Connect your phone using a USB cord to your PC and run the Kies software. It will search for any new updates for your device. You will just have to follow the on screen instructions to get the update.

If you still can’t get the latest update then you may have to perform a factory reset on your device first. Be sure to back up your data first.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once your phone has fully restarted go ahead and update your device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.