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Galaxy S4

Fix Samsung Galaxy S4 “Unfortunately, Settings has stopped” error [Troubleshooting Guide]

The “Unfortunately, Settings has stopped” error is not exclusive to Samsung Galaxy S4. In fact, it can happen to any Android phone in the market as it involves the service that handles all settings (default or user-specified) in a phone. The thing about this error is that it can be caused by a third-party app, pre-installed app, firmware glitch, or a hardware that won’t function.

Galaxy-S4-Settings-has-stopped

That said, you may encounter this error message after you installed a third-party app, updated a built-in app, updated the firmware to latest version or dropped your phone on the floor. In other words, you wouldn’t know when this problem happens or how it would occur. But one thing is for sure though, when it pops up, there are some serious issues with your phone.

In this post, I will walk you through troubleshooting your phone in case this error happens to you. The purpose of this troubleshooting is to know what triggered the error. Once you know the cause, you can do necessary procedures to try to fix the problem. However, there’s no guarantee you can fix it on your own. It may be necessary to have a technician check your device especially if the problem involves a hardware that’s not functioning like it should.

If, however, you have other issues with your phone, visit our Galaxy S4 Troubleshooting page as we’ve listed hundreds of problems we already addressed. Try the solutions we gave and if they didn’t work for you, email us at [email protected] and we will help find fixes to your problems. There’s one thing we ask though to help us figure out what your problem really is–information. The more information you provide about the problem, the more accurate our solutions are.

  1. Settings crashed after installing apps on Galaxy S4
  2. Settings stopped downloading Play Store updates
  3. Settings stopped for no apparent reason at all
  4. Settings crashed after a firmware update on Galaxy S4

Settings crashed after installing apps on Galaxy S4

Problem: Hi guys. I have an issue with my relatively old Galaxy S4. I did install some apps yesterday and I thought everything was fine. While I installed them yesterday, I only got time to test them today but when I opened two apps, there was this error message that popped up; “Unfortunately, Settings has stopped.” There are also times when I’m not using any app and this error will show up on the screen. It’s not just annoying, it also interrupts with what I’m doing because my phone will hang after that. Can you help me figure out a solution for this problem, please? — Angelina

Troubleshooting: Hi Angelina. If you’re certain that the error message started to pop up after you installed those apps, then it could be that one or two of them is causing the problem. There’s one way to find out if it’s the third-party apps that’s causing it–boot your phone in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Once the phone is in safe mode, all third-party apps will be temporarily disabled including those you recently installed. If one of them is causing the problem, the error message should not pop up in this state and if such is the case, uninstall the most recent apps you installed and try reinstalling one after another while being observant to know which one causes the Settings service to crash. However, if the error pops up in safe mode, there’s no other option but to backup your data (if possible) and reset your phone.

Settings stopped downloading Play Store updates

Problem: I was recently notified that there was an available update for some of my apps including the Play Store. I let the phone automatically download and installed the updates but after everything was updated, an error message showed up, “Unfortunately, Settings has stopped.” Not really sure what the cause was or which app is causing the problem but I’m sure the error started after the update. Can you help me out in fixing this problem or getting rid of the error message please?

Troubleshooting: It could have been easier if you included the name of apps you updated prior to this problem but I understand if you can’t provide it now because it’s difficult to trace which app was updated on that specific date. But based on reports of users who have also encountered this error in the past, it’s more often the Play Store updates that cause this issue. That said, it is logical enough to clear those updates off the app and see what happens.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Google Play Store.
  7. Tap Uninstall updates.

If the problem remained after you did that, then there’s no other option but to reset your phone.

Settings stopped for no apparent reason at all

Problem: Hi. For some reason, my Galaxy S4 is showing an error message that says Settings has stopped and I really can’t do anything about it. When it pops up I can’t use my phone because it hangs for a few seconds and then lags. There were even times when the phone automatically reboots after the error popped up. I hope you can help me because I don’t know what to do right now. Thanks. — Weng

Troubleshooting: Hello. It’s difficult to troubleshoot a problem when there’s not enough information available. But as far as troubleshooting is concerned, let’s take a safer route in isolating the problem. The first thing you need to do is boot your phone in safe mode and see if the error still pops up in that mode. If so, then it’s the firmware that might have an issue. However, if the error message disappeared in safe mode, one of your apps may have gone haywire and created a conflict in the system. Finding the actual app may take time but disabling apps starting from the most recent installation is the only way to know the culprit without going through the hassles of backing up your data.

But you should know that master reset often fixes issues like this either its triggered by just an app or it’s a problem with the firmware itself. It’s up to you to choose which procedure to take.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Settings crashed after a firmware update on Galaxy S4

Problem: There was an update recently, I think it was lollipop. After I downloaded it and rebooted my phone, an error keeps popping up that I can’t do anything. It says, “Unfortunately, Settings has stopped.” I curious to know what this error message means and why it keeps popping up. Frankly, it’s very annoying and if I’d known this will happen after the update, I never should have downloaded it in the first place. If you guys know how to fix this problem, please help me. Thanks.

Troubleshooting: It probably just because some data got corrupted during the update process. The Settings service’s data are all saved inside the data partition so if it started to happen after a firmware update, then only solution I can think of is a master reset. However, it is always recommended you wipe the cache partition first before doing the reset. So, follow these steps first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

After this procedure and the problem remained, perform master reset but don’t forget to backup all your important data first.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Samsung Galaxy S4 Problems and Errors [Part 32]

Welcome to the 32nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this part we will be dealing with some of the latest emails sent to us by our readers. Some of the issues which we will be trying to resolve today include not being able to receive emails, not being able to send text messages, and even the common issue of not being able to boot up properly.

Galaxy S4

 If you own a Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected] regarding the issues you are facing with your device. We will do our best to help you with your concern. The best part of this all is that this is a free service we are offering to our readers. We do however ask that when you send us an email try to be as detailed as possible so that we can make an accurate assessment of the problem.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

S4 Not Receiving Email

Problem: I have an S4 galaxy phone. I have two email accts (gmail and hawaiiantel.net).  Both were working fine but I suddenly lost all inbox emails on the hawaiiantel.net acct.  In fact they all went to trash and now I cannot receive any emails on that acct.  I was able to send out emails but cannot receive any.  My husband and I share accts and his S3 galaxy phone is fine. The settings seem to be correct and my wifi signals are fine. Thanks for any assistance you can provide.  P.S.  I’m not very computer literate so please keep any explanations simple 🙂

Solution: First try to access your Hawaiiantel account from a browser such as Chrome, Firefox or Internet Explorer. If you can access your account check if your inbox messages are still available. If they are then the issue you are experiencing is isolated to your Galaxy S4. The inbox messages may have been accidentally deleted or the account itself may have been deleted then added back again which causes the messages to disappear.

To access your email from a browser using a PC

  • Go to hawaiiantel.net
  • Enter your Email Address
  • Enter your Password
  • Click LOG IN
  • Click My Inbox

One way to fix this problem is to delete the Hawaiiantel account from your S4 then add it again. Be sure to take note of the correct settings when you add the account paying attention to the incoming mail server setting as this is where you are having a problem.

S4 Data Retrieval

Problem: How do I pull data from my Galaxy S4 that has a cracked screen and will not allow me to input my passcode?

Solution: You can use the latest Kies software in doing this. Run Kies in your PC then connect your phone using a USB cable. To deal with your locked screen go to the findmymobile website of Samsung and login to your account (this is assuming that you have created an account previously). Once you are logged in you will see an option to unlock your screen remotely on the left side.

Another option is to use an MHL to HDMI cable and connect your S4 to an HDMI monitor. Use a USB Mouse/Keyboard to unlock your screen.

The last option to consider is to simply replace the cracked display. You will have to let an authorized service center do this.

S4 Not Reading SD Card

Problem:  Hi! I really hope you can help me, I really don’t know what to do. My phone is now running ‘low’ on memory, and it seems to not reading the SD card. I tried it on another phone and on pc and it seemed to be working so it means it’s the phone that can’t read it. What can I do to fix it myself, without taking it to some technician?

Solution: Try inserting your SD in your PC and see if its contents can be read. If it can then save them in a folder in your PC. Now that you have a backup copy of the data try inserting the SD card in your phone and see if you can format it from there if not then insert it back in your PC and format it using the default settings. Once the format process has completed your phone should be able to read your SD card.

If your phone cannot read the SD card after it has been formatted then try checking the SD card contact points of your phone. There may be dirt present which you can clean by using a toothpick.

Try to check if there are broken contact points or if they are misaligned. If there are then you will have to bring your device to an authorized service center for repair.

S4 Connectivity Issues

Problem: Hi there I’ve been having 2 problems with my SGS4 GT-I9505 the first problem that has been going on for quite a while now is that I connect my device to my home WiFi but no matter  how strong the connection it is like I am not connected to the Internet at all it won’t download anything or open any website it hasn’t loaded anything in ages because I would so long for it to load a page that I gave up on it. It basically never loads anything. It used to work just fine and was extremely quick but for some reason it doesn’t want to download/load anything. I have tried disconnecting, forgetting the wifi network and reconnecting and even restarting my device. And the problem doesn’t lie in the router as the rest of my family’s phones and tablets including my note 10.1 connect to the wifi just fine. The second problem happened recently since I cleared my RAM in the task manager I have been unable to open my recent apps screen every time I long press the home button it says “Unfortunately, the process com.android.systemui has stopped” and then I am taken to my lock screen. I have tried restarting the device but it still continues to have the problem. Thanks in advance

Solution: The quickest way to solve both problems in one step is to do a factory reset on your device. Just make sure to backup your data first before performing the procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once the factory reset has completed try accessing your Wi-Fi connection again. Your phone should be able to connect and go online right now. The “Unfortunately, the process com.android.systemui has stopped” error message will also disappear by now.

S4 Slow Response After Update

Problem: Hi, I’ve been having problems with my S4 for about a week now.  I just performed the requested update with hopes of resolving some of the problems. What’s been happening is that it has been unresponsive, either through the home button (I’ll push it and yet nothing happens, or the menu / back buttons will light, but still nothing on the screen). Even if I do get something on the screen, it won’t recognize any action on the keypad for my pin.  Or, it will be significantly delayed. Since performing the update just now, it has become almost completely unresponsive.  I did clear the cache (as per some of your instructions), but still no signs of life. Any advice?

Solution: Whenever issues pop up right after updating a device it is always a good idea to do a factory reset. These issues are most likely caused by data from the previous software version still existing in your device instead of being deleted. The best way to take this data out is to do a factory reset. Be sure to backup your data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your phone should be responsive after performing this procedure.

 

S4 Does Not Start

Problem: Hello. I am having difficulty turning on my S4. Earlier today, it automatically brought up the shut down, restart, pop up as if I pressed the power button. It would disappear itself and pop up again multiple times and then turn off. I turned it back on and it acted normally. Now, it has completely shut off and can only load the samsung screen for approximately 3 seconds then automatically shut off. I have tried to press the power button + home button + volume rocker and it pulls up the screen to reboot or whatever but automatically turns itself off the same duration ~3 seconds. I don’t know what I can do as it doesn’t even light the led when I plug it to charge. Please help this college girl who needs her phone to survive. Thank you.

 Solution: First let’s try to determine if this is a battery issue. Most of the time if the battery has a weak charge and if the charger isn’t charging it then the phone will usually not go past the boot screen. If you have an extra battery and another wall charger try using them on your device. Check if the LED will light up when you plug in the wall charger with the new battery.

Another reason why your phone is acting this way is because of some software issue. To resolve this you will need a PC running the latest Kies software which you can download from the Samsung website.

Using Kies To Restore Firmware

Note: Your data will be deleted in the process so

  • Connect phone to the PC using a USB cable
  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Won’t Send Text Message

Problem: Hello! I am not a android user, but my grandmother has a S4. She Has Has it for a while and she knows how to work it completely fine. Today I texted her, she said she got it fine, but when she went to text me back she said it won’t send and it keeps giving her a “failed” error message. She tried many other times not just to me but also to her boss, same thing. She had fine signal and I can’t figure out what the problem is. If you could help me that would be greatly appreciated! Thank you!

Solution: Try doing a soft reboot first as this usually works when text messages fail to send.

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Next, the data of the Messaging app must be cleared

  • Go to Settings
  • Select Application Manager -> ALL (swipe to the right to select ALL)
  • Select Messaging.
  • Select Force Stop and Clear data.
  • Go back to ALL and select Google Services Framework.
  • Select Clear data.

The messages should be able to send this time.

If the messages do not send then this may be a network issue. Try to contact your network and inquire if there are any issues in the area.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Samsung Galaxy S4 that can’t get good signal or service [Troubleshooting Guide]

The two most basic functions of a phone are to be able to make or receive calls and send or receive text messages. These services, however, are reliant to the quality of service your provider can provide. There have been reports from our readers who own a Samsung Galaxy S4 that they couldn’t use the phone according to their needs simply because it couldn’t get a good signal or service.

Galaxy-S4-no-signal-service

In this post, I will walk you through troubleshooting your phone that is having a hard time detecting signal from the tower or getting a good service. I will include some of our readers’ actual email messages so you would have an idea how this problem happens to them.

The purpose of troubleshooting is to know what the problem is, what the causes are and how it happened. If you knew these things, it would be easy to formulate a solution to fix it. However, there’s no guarantee that your problem will be fixed after you read this post especially if the problem is with the hardware. You may need help from a technician who could physically check your device for faults and other issues.

Now, if you have other concerns, then visit our Samsung Galaxy S4 Troubleshooting page as we’ve listed hundreds of problems we addressed in the past. Try the solutions we provided and if they didn’t work for you, email us at [email protected] and we will gladly help you fix your problems.

  1. Samsung Galaxy S4 signal disappeared without apparent reason
  2. Galaxy S4 doesn’t reconnect to mobile data network
  3. Galaxy S4 gets poor service and no data

Samsung Galaxy S4 signal disappeared without apparent reason

Problem: Hello! I own a Samsung Galaxy S4 and a couple of months ago the signal suddenly disappeared, I checked if airplane mode was on but it wasn’t. I also tried resetting my phone but it did not work. Do you guys have any solutions to my problem? Cheers!

Troubleshooting: You said that the “signal suddenly disappeared” so it means that at some point the phone has been working fine. What I’m actually interested in knowing is what triggered the problem. If it were liquid damage, you need to get the phone to a technician. There’s nothing much you can do if the phone got wet. Do the same thing if the phone acquired some physical damage.

Now, assuming it’s neither liquid nor physical damage that caused the problem, let’s begin our troubleshooting. You said you did reset the phone, I’m not really sure what you meant by that word because many of our readers refer to “reboot” as “reset.” If you meant factory reset, then there’s one thing I want you to try; it’s actually just a reset but it’s more effective as it doesn’t only delete all data and settings in your phone but reformats the data partition to make sure nothing is left that may cause conflicts. It’s called master reset and this is how it’s done…

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

However, if your reset means reboot, then there’s another thing I want you to try. It’s called soft reset, which drains stored electricity inside the components especially capacitors. By doing so, you are actually refreshing the phone’s entire memory without compromising your data. This is how it’s done…

  1. While the phone is on, remove the back cover.
  2. Now pull the battery out to “power-shock” the phone.
  3. Press and hold the power key for a minute to make sure electricity is drained.
  4. Place the battery back in, then secure it with the back cover.
  5. Turn the phone on to see if it can now detect a signal.

After the soft reset and the phone still couldn’t detect signal, try booting it in safe mode just to rule out the possibility that a third-party app is causing the problem.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

In safe mode, if the phone still couldn’t find any signal, try changing the network mode.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Touch Connections tab, then tap More networks.
  4. Touch Mobile networks and then Network mode.
  5. Choose GSM/WCDMA.

If the problem remained after this procedure, call your service provider and inquire about the coverage in your area. You maybe advised to visit their store to have the phone checked.

Galaxy S4 doesn’t reconnect to mobile data network

Problem: Hi, I wonder if anyone has reported this issue to you before….I recently got a push for Lollipop (Android 5) to my Samsung S4 (Verizon).   I get a 4G signal just fine, but what happens is that when I go into work, where an alternate carrier is provided (and where I don’t get a signal for Verizon) and when I get out of work, the phone is unable to locate the 4G network (it never recovers from me going into my work building, basically).   The only way for me to resolve this issue seems to be to restart, which is a pain.  

This did not used to happen with the previous Android version…so it seems that Lollipop is not able to re-connect (a guess on my part) once entering a place that doesn’t have 4G network and then returning to an environment that does.

Any clues or things I could try to further troubleshoot? Any help appreciated. — Belinda

Troubleshooting: Hi Belinda. Basically, the phone doesn’t have an issue connecting to either a Wi-Fi network or mobile data network. The problem is, it just won’t automatically reconnect to its previous connection, which is very annoying because you will have to reboot it. The most basic troubleshooting procedure is to turn on the auto network switch feature. Go to Settings > Wi-Fi > tap the Menu key > Settings > choose Advanced > turn on Auto network switch.

However, if it’s already enabled, then it must have something to do with the cache. The new update may have messed up some caches including files used by the system for wireless connectivity. This procedure can help…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 gets poor service and no data

Problem: Dear droid guy, my Samsung Galaxy S4 has not had a sim in it for a while but now i was going to start using it again. but i put a sim card in it and it gets no signal sometimes it gets one bar but thats it i have received a few messages from ee but no data. i have tryed a few things to fix this but to no avail i have opened it up and checked everything is connected correctly plus tryed a few things i found on the Internet. but like i said nothing has worked so far. I have put the sim in a different phone and it gets signal and data so i know it’s not the sim. please if you have any ideas that may help they would be very welcome. Thank you Jamie.

Troubleshooting: I understand you tried putting the SIM card to a different phone and it worked perfectly, but have tried putting in a different SIM card to your Galaxy S4 and observed how strong the signal was? If it still gets poor signal, then there’s an issue with the phone and you have to get it checked by a technician. It’s probably an issue with the antenna but let someone with knowledge in these things check it for you.

About the mobile data, it’s actually just the APN settings you will have to change. Your other phone may have already been set to work with EE network but not your S4. If you don’t know the correct APN for your device, call EE and ask for it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 that can’t receive text messages & other SMS related problems

In this post, I will address a problem involving #GalaxyS4 that’s not receiving texts and other issues related to sending and receiving SMS messages.

Galaxy-S4-not-receiving-texts

The Short Message Service (SMS) is one of the most common services smartphones have. It’s a pity if a powerful phone like the #SamsungGalaxyS4 has difficulty sending and/or receiving 1KB worth of data sent over cellular network. If this problem happens to your phone, there’s a big chance some settings have been messed up or there’s an issue with your provider’s network, although there were also cases caused by hardware problems.

I will walk you through how to troubleshoot this problem and we will follow safe and standard procedures. There’s no need to dig deeper into the problem because if it’s network-related, then there’s not much we can do about it. However, you still need to know some information so you can explain the problem more clearly to your service provider if you need help.

Before we go the our troubleshooting, if you have other issues with your phone, visit the troubleshooting page we made for #SamsungGalaxy S4. It contains hundreds of solutions to problems we already addressed before. Find issues related to yours and try the solutions. If they won’t work for you, then feel free to contact us as we are always willing to help.

Basic Troubleshooting

The purpose of this troubleshooting is to know what the problem is but it doesn’t guarantee a fix especially if it’s a network-related issue. If you were to let a technician take a look at your device, you’ll probably be asked what troubleshooting steps you’ve done. In case you don’t want to go through the hassle of finding the culprit, as early as now, I suggest you have someone check the phone up. For those who are willing to spend time tinkering their phones, then follow the steps below…

Step 1: Reboot your phone if you haven’t done it yet 

If the problem occurred without apparent reason, there’s a chance it’s just a minor glitch either in the system or hardware. A troubleshooting procedure as simple as reboot often fixes problems that are temporary that those that occur out of the blue.

If the reboot didn’t fix the problem, I suggest you do it again but this time, pull the battery out for 30 seconds just to drain off electricity store in the components. This procedure refreshes the phone’s memory and has been proven effective over and over again.

There’s no guarantee the problem will be fixed but there’s nothing to lose and it only takes less than a minute. It might just save from all the troubles in going to a shop or paying for expensive services of a tech.

Step 2: Check the signal bars 

A phone that can’t get signal can’t send/receive text messages and make/receive phone calls. In this step, try to see if the phone is getting a signal. If it doesn’t, then it could be a network problem especially if the problem occurred without apparent reason. While glitches happen all the time, a simple reboot (step 1) often takes care of them.

However, if the phone can’t get a signal after it got wet or dropped, then it must be a hardware problem. Don’t wait for it to worsen, bring the phone to a technician and have it checked. Please note that liquid damage isn’t always covered by warranty.

Step 3: Attempt to make a call 

Assuming the phone still gets good coverage, try making a call to know if this is a service-related concern or an issue with the phone. If you can make phone calls, then there’s no reason for you not to be able to send/receive text messages unless you have limited number of messages in your account.

Another thing that could prevent your from receiving text messages is when the inbox is full or the text message limit was reached. Try this…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Touch the Menu icon on the upper-right corner (3 dots).
  4. Tap Settings from the options.
  5. Tap Delete old messages.
  6. Now tap text message limit.
  7. Increase the number of messages to be received.
  8. Touch OK.

After increasing the number of text message limit and you still can receive texts, it’s time to reset your phone. But before that, make sure you backup all important data in your phone as they will be deleted during the process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Other Messaging Related Problems

Can’t send text message

Problem: I just can’t send text messages. As soon as I hit send, it says ‘failed’ immediately. I receive texts, emails, groupme, and hangout posts. I can send emails, post on groupme as well. I just can’t SEND texts (sms or mms). It is an unlocked phone (originally Verizon) with a straight talk Sim card.

Answer: It must be the message center number that’s causing this. Try going to Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. If there’s no number in the field or if you don’t know the correct one, call Straight Talk right away. I can’t see any other reason as to why a phone can’t send SMS but can receive one.

Can’t send texts after putting in new SIM

Problem: I have recently bought a Galaxy S4 (Verizon) from my friend. When I put in my cricket (part of AT&T) SIM card only calling worked. I looked up how to fix the internet and found a guide that showed me how to change it from Verizon internet to AT&T internet and now my internet works. However I have a problem with sending text messages, I receive text messages on my phone but can not send any. Please help!

Answer: It still boils down to the Message Center number but let me explain briefly why. Your Galaxy S4 is a Verizon variant, needless to say, it’s pre-programed to work well with its network. Putting in a new SIM will not automatically change the Message Center number. So, please follow this: Messaging > tap the Menu key > choose Settings > touch Message Center > and check for the message center number. You may call Cricket if you don’t know the correct number or if it’s not indicated in the SIM card.

Can’t receive texts

Problem: My son has a Galaxy S4. I have an S5. The problem is that he is not receiving my texts. He receives everyone else’s just fine. On my end it shows as sent. I have had no problems receiving his texts or any for that matter. Please advise. Thanks.

Answer: Have him check if your number is blocked in his phone. There’s no other reason he can’t receive a text message from you but can receive messages from other numbers.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S4 that charges slowly when turned on & other charging related issues

We’ve already published a few articles regarding Samsung Galaxy S4 (#Samsung #GalaxyS4) that won’t charge but we never addressed a related issue wherein the device charges but very slowly especially when it’s on. Basically, the phone uses or drains battery that the charge can’t catch up. I said that because the device charges normally when turned off.

Samsung-Galaxy-S4-Not-Charging

When it comes to charging issues, there are several factors to consider; damaged charging unit, defective cable and busted battery. There’s also one thing that most of us overlook–firmware problem. I want to tackle these things in this post as well as address the problems from our readers that I included.

Before we continue, in case you have other issues with your phone, visit the troubleshooting page we’ve setup for the Samsung Galaxy S4. We already addressed hundreds of problems so find one that’s related to yours and try the solutions we provided. If they won’t work for you, feel free to contact us by filling up this form. Make sure you provide more details in the description field to make it easier for us to assess your concern.

Galaxy S4 charges slowly when turned on, stopped charging

Problem: Recently my phone had been having charging issues, it would take much longer than usual to charge, but I discovered that if the phone was turned off and charging it would charge a lot quicker. So this morning I went to turn off my phone to charge it and it wouldn’t charge and it wouldn’t turn on again. When I went to charge my phone it was on 60% already so my battery wasn’t drained. I however tried to charge my phone anyway but the phone just got really hot, I was thinking this could be a problem with the battery in my phone as I was previously experiencing problems with it charging normally but I wanted to get a specialist’s advice. Thanks.

Troubleshooting: The current issue is that the phone won’t charge and won’t turn on, although it still has about 60% battery left. Frankly, it’s difficult to explain why this is happening or what caused this problem simply because we cannot get to inspect the phone physically. The best thing to do is troubleshoot it and based on the description of our reader, these are the things I would do…

Step 1: Soft reset the phone. This procedure is just like a reboot but with a twist; it will drain electricity stored in some components thus, refreshing the phone’s memory. All you need to do is remove the battery and then press and hold the Power key for a minute. Place the battery back in and attempt to turn the phone. It is very effective for minor hardware and firmware glitches but it’s purpose in this troubleshooting is to bring the phone back to life.

Step 2: Plug the charger in and observe. If the first step failed, proceed to plugging the charger in to see if the phone displays the usual charging signs especially the LED indicator. It is in this step that you will have an idea if the phone still charges. If the indicator doesn’t light up and the phone heats up, then unplug the charger immediately and try the next step. However, if the phone charges fine, there’s a chance that you can turn it on right there and then.

Step 3: Connect the phone to a computer or a laptop. Try to see if the phone will charge with the computer. This will give you an idea if the charger is the one causing the heat up or not. If the phone charges, then it’s time you bought a new charger.

Step 4: Verify the cable is still good. If the phone didn’t charge using the original power adapter or even with a computer, then check the cable as it may have a break or something. A physical inspection from end to end is enough. After this step and the phone still won’t turn on, let the tech check the device.

Assuming you have successfully brought the phone back to life but still charges very slowly when turned on, try to isolate the problem immediately by booting the phone in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone charges at a normal pace in safe mode, it means some of the downloaded apps are causing the problem. You may try to boot to normal mode and check the apps that use more battery and uninstall them. This is one way of addressing the problem, the other way is to perform a master reset to completely get rid of the culprits. The procedure is also necessary if the phone still charges slowly in safe mode.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Galaxy S4 randomly stops charging when plugged in

Problem: I am using my S4 from last 6 months, now its start giving problem while charging the device. When I plug in the charger, it continuously connect and disconnect (even I doesn’t move my phone). I checked solutions but almost all of them have this issue while charging from computer/ laptop. I am having issue while charging from device charger. I am wondering if it is due to phone port or the charger or some software issue. Please, if you can provide any solution to this. Thank you so much.

Troubleshooting: Proper troubleshooting is key to knowing what the problem really is. You’ve already tried charging the phone using the original charger and through a computer and got the same results. The next thing to do is use a different cable. If it’s still the same, then it’s more like the USB port in your phone that has an issue. However, to verify it’s not a firmware issue, try booting your in safe mode and plug it in to charge. Or you may turn off your phone and observe if the same thing happens.

We cannot actually provide a solution to hardware related issues because that’s the work of a technician that can physically check your phone. All we can do is guide you to troubleshoot your problem so you will know what to do next. So, if the charging process cuts off randomly in safe mode or even if the phone is off, then send it in for repair.

Galaxy S4 can’t boot up with a new battery

Problem: My phone turned itself off and now wont charge or turn on. I took it to the T-Mobile shop where they installed a new battery but then it would only show the logo and nothing else would happen.

Troubleshooting: It’s probably just a glitch. If I were you, I would do the soft reset first; remove the battery, press and hold the power key for a minute, place it back it and turn the phone on. If it couldn’t boot up successfully, then proceed with the wiping of the cache partition via recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Galaxy S4 drains battery fast

Problem: The charge on my Galaxy S4 charges to 100 percent and then down to 71 percent in 2 hours. I purchased a new battery 2 weeks ago. Now it’s 63 percent in 3 1/2 hours. I have the phone set with location WiFi rotate screen and power saving mode. What can I do to keep the battery from draining so fast?

Troubleshooting: For battery draining issues that cannot be explained, it is always recommended to perform a master reset immediately to know if it’s a hardware issue or just a temporary problem with the firmware. I understand it’s very inconvenient to backup everything but I think it’s more inconvenient if you will run out of battery while traveling.

Galaxy S4 won’t turn on and charge

Problem: I tried a few of the methods to turn on the S4 but still cant turn it on. It appears the welcome notes” Samsung Galaxy GT-xxx” for one second and turn off again. Also, when I charge the battery, it appears the “charging” icon with 0% of battery for one second and turn off again as well. So what can I do to turn it on and keep the data inside?

Troubleshooting: Try to pull the battery out and place it back in. If the phone turns on immediately without press the Power key, then it means the button is stuck. In case there’s not enough battery to power the phone up, try to use a different one (with charge, of course) just to find out if it has something to do with the Power key. Also, if the phone vibrates after it turns off, then it confirms our suspicion.

Pressing the Power key repeatedly multiple times will fix the problem. If not, then it might have been damaged and needs to be replaced. You need a technician to do that.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S4 can’t get out of boot loop or can’t boot up after insufficient storage error

Here’s one problem with the Samsung Galaxy S4 (#Samsung #GalaxyS4) that’s not common but it could happen to anyone who uses #SamsungGalaxy devices. I’ve seen this problem a couple of times already and while it could be a totally different issue from the ones I encountered, rest assured it’s not a big deal of a problem and you can fix it on your own. The key to solving this problem is identifying what caused it.

Galaxy-S4-boot-loop

According to our reader, her phone prompted that there isn’t enough space left to save the photos but she didn’t specify where the camera stores the pictures and videos, although, it can easily be determined as there are only two places where the app can write directly; either in the phone’s internal storage or in the microSD card.

The error message she got may not even be an error message but a notice or a prompt that literally told her the camera could no longer save pictures in the default storage directory. Prompts like this do not cause any trouble at all let alone force the phone to reboot and enter boot loop.

It may appear as though the error or notice caused this problem but it wasn’t. In fact, it was just one of the signs that something is going on with the phone and that’s what we need to find out. I already have a suspect, though–the microSD card. Find my explanation below.

Now, before we dig into this issue deeper, here’s the actual message from our reader…

I was using the camera when I got the message that I am running out of space and that the images would not save correctly. Then it crashed. Since then (24 hours) its stuck in a boot loop or something.

It comes up with the Galaxy logo and then the animate Samsung startup logo and the shuts down and start the process again. I have tried all the start up methods listed like volume up + power + home key; tried power then volume down; tried EVERYTHING. Nothing seems to work. Please help.” — Riaan

If you have other concerns with your phone, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of solutions to problems we already addressed in the past. Find issues that are related to yours and try the solutions we provided. If they won’t work, then fill up the questionnaire and hit submit so we can help you better. Please provide as much information as possible in the description field.

Make sure it’s not a stuck Power key issue

If the Power key is stuck, it will force the phone into boot loop. I understand there was an error or a prompt prior to the problem but it is necessary to verify it’s not just a switch problem or something. Follow this…

  1. Remove the back cover and pull the battery out (regardless whether the phone is on or off).
  2. Press the Power key multiple times. If it was stuck, this step may be able to fix it.
  3. Place the battery back in and observe closely if the phone turns on immediately after you mounted the battery without pressing the Power key. If this is the case, it’s the Power key may still be stuck or damaged.
  4. If the phone doesn’t power on all by itself, proceed to the next procedure.

Camera saves pictures in phone’s internal storage

I want to reiterate that in this case, it is necessary to know how the Camera is set. Remember, owners have the options to save the pictures and videos on the phone’s storage or directly into the microSD card. Our reader said the boot loop started while she was using the camera and after the “insufficient storage” notice.

If the Camera app was set to save the pictures in the phone’s internal memory, here’s what you need to do…

  1. Reboot the phone twice or more as it may be just a glitch.
  2. If the phone is still stuck in boot loop, then try booting it in safe mode just to see if it could do that successfully.

Booting in Safe Mode

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Assuming the phone has booted successfully in safe mode, verify how much storage space is left in your phone’s internal storage. If there isn’t enough, then connect your device to a computer and transfer some files, pictures, videos, music, recordings, etc., just to make some room. After you’ve done this, the problem must be fixed already.

Camera saves pictures directly to microSD card

In case the Camera app was set to directly save pictures/videos to the microSD card and the “insufficient storage space” error is popping up, then you should immediately check if it’s true that it’s almost full. If so, try setting the camera to save files in the phone’s internal storage to find out if the issue is all about the storage space almost running out; this is also a temporary solution until you made room for new pictures.

If, however, the error still pops up after setting the phone storage as default directory for the Camera, try to delete some files that you don’t need anymore or transfer your pictures, videos and other large files over to your computer just to make some room, and then try to capture pictures to see if the error still pops up. If so, try clearing the cache and data of the Camera app to reset it to default settings and clear your current preferences.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Camera.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.

Basically, after you’ve deleted or cleared some files from your phone’s internal storage and from the microSD card and cleared the cache and the data of the Camera app, the error should already be gone. If it continues to pop up after all doing all these things, then it must be an issue with the firmware already.

At this point, I’m still assuming that the phone has successfully booted up in safe mode.

Phone can’t get out of boot loop & won’t boot up in safe mode

If you’ve reached this far, it’s already a firmware issue. I understand you already did “everything” including the booting up in recovery to no avail. I want you to try to boot your phone in recovery mode again and if successful, the first thing you should do is wipe the cache partition. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key, the Home key and the Power key (in that order).
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Assuming you’ve successfully wiped the cache partition and the phone still can’t boot up successfully, then proceed with the master reset. But please note that all your data, files, pictures, videos and everything saved in the phone’s internal storage will be deleted.

Master Reset 

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the problem remained after the reset, we are not looking at the phone that has a bad firmware. You may bring it to your service provider and let its tech check on it or you can hire a third-party tech to reinstall the firmware for you.

I hope this helps one way or the other. Thanks for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

How to fix Samsung Galaxy S4 that won’t turn on after proper shutdown & other bootup related issues

We’ve already addressed the issue involving a Samsung Galaxy S4 (#Samsung #GalaxyS4) that won’t turn on many times but as I always say, there are issues that are unique in their own way. The first problem I will tackle in this post has the same outcome–phone won’t turn on. But the thing is the owner turned it off properly prior to the problem. It is important to address this problem as it could happen to anyone and not just to S4 owners.

A stuck power button may prevent the phone from booting up and interrupt the charging process.
A stuck power button may prevent the phone from booting up and interrupt the charging process. | image credit: iFixit

The second problem is about an S4 that entered boot loop after the owner took a screenshot. When you try to look at it closely, it’s not really a serious issue especially that there were never other reports about an Android phone that crashed after taking a screenshot. What made the owner so worried is that he recently fixed the screen and I would assume it was successful and then this problem happened. If you were in his shoes you would also ask “Have I done something wrong?”

Now, before we go any further, for other users out there who have different issues, visit the troubleshooting page we setup for Samsung Galaxy S4. It contains hundreds of problems we already addressed. Find an issue related to yours and try the solutions we provided. If they won’t work for you, then you may contact us by filling up this form.

Galaxy S4 won’t turn on after proper shutdown

Problem: Yesterday my phone was acting really slow such as not being able to start apps properly, so I decided to reset my phone to see if that would speed things up, it shut down fine but now it won’t start up. It gets to the logo screen and then the screen with the blue circle but then it stops and repeatedly tries to start up over and over again until I have to pull the battery out. I looked on some forums and did the soft reset and tried charging it in case it was the battery but when the phone was off it said it was charging and the phone wouldn’t restart when the battery was at 90%, I also tried to wipe the cache partition but that didn’t work. I really don’t want to do a factory reset so I was wondering if you had any different ideas I could try…but if not is there someway I can back up most of my settings before I do the factory reset?

Troubleshooting: The phrase “repeatedly tries to start up over and over again until I have to pull the battery out” struck me. So, there’s one thing I wanted to try first to see if my suspicion is true–pull the battery out and place it back in to see if the phone turns itself on without press the Power key. If it’s the case, then the problem is with the Power key; either it’s stuck or damaged. Pressing it multiple times often fixes or gets it out of being stuck, otherwise, it’s time to send the phone in for repair.

Assuming the phone won’t turn on by itself (ruling out the possibility that it’s just a Power key issues), it’s time you followed the troubleshooting steps we drafted in this article. To sum it up, all you need to do is…

  1. Perform a soft reset. Pull the battery out, press and hold the Power key for a minute, replace it and attempt to turn the phone on.
  2. Try booting it in safe mode. Just to find out if the device can boot up properly with all third-party apps temporarily disabled. It will also rule out the possibility that it’s just an app issue.
  3. Try booting it in recovery mode. Do this if the phone won’t boot up in safe mode. While Android GUI isn’t loaded in recovery mode, all hardware components are fired up. So, if the phone can boot up in recovery, then there’s a big chance you can fix it on your own by performing a master reset. I understand you wouldn’t want to do this but it’s what it takes to get the phone fixed, it’s worth all the hassle.

Galaxy S4 won’t turn on after taking a screenshot

Problem: Yesterday I was looking at my phone checking something on the internet and screenshoted. Out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared, as it usually does when you turn on the phone, so I guessed I accidentally restarted it. Only instead of turning on the screen shut and then lit up with the same title. I tried to connect it to the charger and the battery symbol came on but did not load and then disappeared like the Samsung Galaxy S4 headline and appeared over and over again. I disconnected it from the charger and decided to put it aside for the night so that the battery would end and then it might charge (at this point I’ve already tried to take out the battery for several minutes and return it-didn’t have an effect). At the morning the popping of the headline stopped but the phone still did not respond to the charger- not the screen and not the lighter near the front camera that should light when battery is full/low/charging. I’m so worried because I just fixed the screen and everything should be alright. No one knows what to do. I’ll be so grateful if you’d know how to help (I’ll be grateful anyway since you have read it but of course more if you know how to solve this horrible problem).

Troubleshooting: At first, I thought this problem is really serious because the owner said “out of the blue the screen blackened, and then the headline ‘Samsung Galaxy S4’ appeared.” It’s often a symptom of boot loop after a system crash or a result of an update that has gone wrong. I also was thinking that the owner may have been using the palm swipe procedure to take a screenshot but then it hit me, what if the owner used the Power and the Home keys?

In order to take a screenshot using these two keys, you’ll have to hold them for a second or two and there’s always a tendency the owner may have pressed the Power key hard enough to get stuck. So, this isn’t a firmware-related issue and when you try to look at the symptoms, everything points to the Power key being stuck or damaged and no other.

The first thing to do is just to press the Power key a lot of times until it comes out from being stuck. If it doesn’t fix the problem, try to open the phone and inspect if the external button is the one that’s stuck of it it’s the actual Power button that has an issue. If you’re not comfortable with this, then I suggest you find someone who can. The worst case scenario here is that the button is damaged and needs replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S4 “AP currently not in use Internet connection slow” error, other issues

 

S4 Wi-Fi

With millions of people still using the relatively “old” #GalaxyS4, we continue to receive many requests for assistance. Below are some of the issues and their corresponding solutions:

  1. Galaxy S4 “A USB device has exceeded the power limits of its hub port” error
  2. Galaxy S4 voice option when texting not working properly
  3. Galaxy S4 “AP currently not in use. Internet connection slow” error
  4. Galaxy S4 won’t turn on
  5. Verizon Galaxy S4 can’t send text message
  6. Rooted Galaxy S4 dialer app not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 “A USB device has exceeded the power limits of its hub port” error

Yesterday I noticed that my car charger was not charging my phone. Tried to charge it using different wall units – no luck. It only says “Please connect your charger” without realizing it has one plugged in. Basically what happened is: the phone died, I got replacement battery that still had little charge, it is not working either.

I tried USB cable and laptop – started to get message “A USB device has exceeded the power limits of its hub port”. I tried to reset it — no luck. Once when connected to the laptop, the phone got hot. That does not happen again, I keep trying different chargers. Please, help.

I blew the air into the charge port to get rid of any debris or dust. The port visually looks not damaged. Any suggestion? Please, I don’t want to get that phone replaced yet.

Thanks! — Inga

Solution: Hi Inga. There must another failing power component that’s failing. Power issues can be caused by other factors which are not limited to the battery or USB charging port. An S4’s power management scheme is handled by other components and one of them must have stopped working. That a replacement battery did nothing to change the situation is a clear sign of that. Difficult it may be, we believe that the only remaining option for you right now is to seek a way to have the phone replaced, or at least checked and repaired.

Problem #2: Galaxy S4 voice option when texting not working properly

Hello. I have a Samsung Galaxy S4 running Android 5.0.1.  I tend to use the voice option when texting and am having difficulty finding out what happened to the edit function.

Until recently, I would touch a word and a list of alternatives would pop up.  For instance, if the word was “mat” a list of: Matt, map, at, and so on, would pop up upon touching the word. I could then select the correct word and keep talking without missing a beat. This function all but disappeared about two weeks ago. Now, touching the word does nothing and holding the word only allows for copy, paste, etcetera.

I cannot find anything online that addresses this issue.  I’m starting to think my wife is correct and I have truly lost my mind.  I have never had a smart phone or used text before I got this phone so I know there was once a way to perform this edit.

Please help!

Thank you in advance!!! — RC

Solution: Hi RC. A bad update may be behind the problem. What you can do to try is to wipe the cache partition first to see if that will make a difference. Here’s how it’s done:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Should refreshing the system cache won’t help, make sure that you also delete the messaging app’s cache and data. For example, if you are using the stock Messages app when texting, you have to go into its App Info page to do the job. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Tapping the Clear Data button is the virtual equivalent of app re-installation and will result in the deletion of your text messages. Make sure to back up important conversation threads before doing it.

Problem #3: Galaxy S4 “AP currently not in use. Internet connection slow” error

Dear Sir, Greetings!

Whenever I am connecting to my Home wireless router (Asus RTN66U) from my Samsung Galaxy S4, I obtain the following message under Smartphone Network switch Window “AP currently not in use. Internet connection slow,” sometimes pop-up message “Failed to obtain IP address” and sometimes WI-FI Network status showing “Saves”. My same S4 connecting normally to other Wi-FI routers without any issue and also my other smartphone  connecting smoothly to the same home router without any issues. I have rested my router but nothing get corrected same error messages. I have tried many checks in my S4 also, but all in vain.

Note: Please see the attached  “error screen” which displayed in my S4. Thanks. — NASRELDIN

Solution: Hi Nasreldin. The error “AP currently not in use. Internet connection slow” can sometimes pop up if your phone’s Wi-Fi configuration is set to avoid perceived slow networks. To fix this, simply do the following:

  • Go to Settings
  • Tap Wi-Fi
  • Click on more settings (three-dot icon)
  • Tap Advanced.
  • Uncheck Avoid poor connections option.

If the issue remains though, try modifying Wi-Fi settings by using a static IP instead of DHCP. Here’s how:

  • Go to Settings
  • Tap Wi-fi.
  • Select your Wi-Fi network, then tap Forget.
  • Select your Wi-Fi network again. Click the 2 check boxes, put in your password and scroll down to where the option is either DHCP or Static.
  • Select Static and enter your computer’s IP address. If you don’t know how to check your computer’s IP address, simply use Google for instructions.
  • Tap OK.
  • Your phone should be able to connect to your network without problems now.

Problem #4: Galaxy S4 won’t turn on

So i have has my Galaxy S4 for awhile but never came by a problem i could never fix or find solution. But this time i’m not so lucky. So i was on my Galaxy S4, went to charge it when battery was low but not dead. when i went to go check on it, it was just a black screen. A few times when i took the battery came out, it vibrate, Samsung Galaxy S4 words come up then cut to black screen.

I’ve tried to do a factory reset by (holding power button + volume up and down + home) but didn’t work. It didn’t even go to option screen where got make your choices in small blue text. I tried taking out the battery, nothing. i tried holding the power off with no battery in it for a minute, wait 10 min then put the battery back in and only response i got were same results as before ( vibrate, Samsung Galaxy S4 words come up then cut back to black screen). i have no idea what to do at this point. i really don’t want buy new phone but i don’t want spend a ton to get fixes ether. i hope you guys can help. thanks again. — Alex

Solution: Hi Alex. Usually, there’s little to nothing that an average user can do to fix an Android phone not booting up normally. The most likely reason for the problem is hardware failure. It can be anything at this point although one of the most common hardware failures that we know is a bad power button. We don’t do hardware troubleshooting though. If you’re looking forward to getting advice or tips how to diagnose and fix a hardware issue, please use Google to search for instructions. We highly recommend that you let a professional check the hardware status of your phone though. Either you try to fix the issue yourself or let a technician handle it for you. Either way, you still end up investing something to have your phone fixed.

Problem #5: Verizon Galaxy S4 can’t send text message

Hi. I have a Verizon Samsung S4 (since fall 2014) but have been using a German SIM card while living in Germany. I have never been able to send text messages here (worked fine with the Verizon SIM card in the US), but have always been able to receive them. I have no issues making or receiving calls. Internet (wifi and mobile) work just fine. I used this same German SIM card on an iPhone with no problems whatsoever. I read online that it may be a problem with where my messages are being routed through (i.e. Message Center). Verizon has absolutely no clue when speaking to an “expert” in the “technical department.” I am unable to find the Message Center on my phone (option is not available in the Settings Menu for the Messaging application. I tried rooting with “Kingo ROOT” and accessing behind the scenes with “Advanced Signal Status” and found the input box for “SMSC:” but every time I close the program, the number I input (for my current network/cellular provider) disappears and I still cannot text.

Please help! — Amy

Solution: Hi Amy. Verizon is notorious for locking things down even though the device has already been carrier unlocked. Your problem is in fact common and can only be remedied by changing the network type you’re on. The exact network type depends on the area where’re you’re at. Some users have reported that they can send text message if they switch to 2G or 3G but not when LTE is selected.

Problem #6: Rooted Galaxy S4 dialer app not working

I have sprint Galaxy S4 that was flashed to Boost Mobile. After having the phone flashed i decided to root it. I used King Root 4.4.8 and it rooted without a problem. I started deleting system apps i wouldn’t use which was fine up until i got to the dialer stock app. I just didn’t like it, so i used ROM Toolbox Pro to go to the system phone dialer app, and it had an option to convert system to user app. I already had a third party dialer app installed that i liked. So i hit the button to convert the system app to user app and i wait for it to do its thing and it shows option to now convert user app to system. So then i figure i should be able to convert the third party app to a system app and it gives the option. So i do it thinking that, if i now have a better dialer app that i can now uninstall the one system app that i just converted to a user app. This was not the case.

As i go to use my converted third party app it didn’t dial out. It was as if i didn’t have service. So I go to use the original dialer app, and when i hit the call button i get a message that said “Unfortunately contacts has stopped”.

So the phone wasn’t getting any service and my signal indicator had an X over it. I thought what can be done can be undone. I went back into Rom Toolbox Pro to look for the system app that i converted to a user app, and i couldn’t find it. In its place i found two separate files one was phone utilities, and the other just said phone. No green phone icon like it originally had. The icon for phone was the one i chose first to convert back, but when i go to the advanced option to hit covert to system app it somehow deleted the app or file. It didnt show in the apps list at all. I didnt even bother with the other phone utilities for fear it would do the same.

I’ve tried all the little phone codes from the dialer app, the third party one, but i still get the same error message. I ended up taking the phone to a Samsung retailer to be flashed back to factory settings and the retailer brought up a screen that showed my phones system said custom even though the root app had been uninstalled. His galaxy phones system showed official. The Wi-Fi still works. If i go to Settings, mobile network it says unfortunately com.android.phone has stopped. I don’t wanna give my phone up. What can be done. — Michael

Solution: Hi Michael. It looks like you only have one solution left to do — flash the original firmware. We are not sure if what you mean by Samsung

Retailer flashing back to factory settings is factory reset procedure or flashing the stock firmware. If it’s the former, make sure that you flash the stock, original firmware to your phone to bring back the default settings. If this won’t work either, then that means that either the current firmware has already been saved permanently on the phone’s memory, or the firmware modifications have messed up the system. Either case, it means that you simply can’t use the phone normally like before.

 


 

 

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Samsung Galaxy S4 Gallery can’t find pictures & videos but they show in My Files

This post will serve as an answer to the email from one of our readers whose father just passed away. Her #SamsungGalaxyS4 and its #Gallery app failed to detect the pictures and videos. The same thing happened to the #Music app that couldn’t find music files and recordings either from the phone’s internal storage or from the microSD card. Those files are memories of her dad and she just wanted to retrieve or view them through the Gallery or play the recordings via Music.

Galaxy-S4-Gallery-app-problems

This issue can be a very minor glitch or a more complicated issue with the firmware but the good thing is those files are still in the phone and can be accessed using other methods. Before anything else, here’s the actual message from Sheila…

All of my pictures in the Gallery, all Videos, all my songs that were there when I clicked on Sound Player, they all just disappeared. They are showing up in My Files, but they won’t even let me text one back to myself, then download it, it says downloading to media device, but then they still aren’t in The Gallery, same with music files. I don’t know how to get them back to where they were or what happened. But I am in tears right now and very desperate for any help. My Dad just passed away this week, and I am dealing with that, and this just happened and there were pictures and sound recording of my Dad. I have to get things put back to where they were. I am not very knowledgeable with my phone. If you can tell me what to do, please help me. Thank you.” — Sheila

Before we go any further into our troubleshooting, if you have other problems with your phone, visit the troubleshooting page we created for the Samsung Galaxy S4. It contains hundreds of solutions to problems reported by our readers. Try to find issues related or the same as yours and use the solutions we provided. If they won’t work, then feel free to contact us.

Backing up all data

Things can happen anytime while you are troubleshooting an issue involving important files. So, it’s best to make a backup of those files first so that whatever happens, they will never be deleted especially that, in Sheila’s case, those files are the only memory of her father.

So, before I reveal the potential solution to this problem, try to follow these…

  • Connect the phone to the computer using the original USB cable.
  • Copy the pictures and videos from the phone to the computer. More often, they’re located in the DCIM folder.
  • Do the same thing for the music files and recordings and any other files you don’t want to lose.
  • To backup other files, download Samsung Kies from the company’s website and install it on the computer.
  • Launch the program from your computer and follow on-screen instructions on how to backup your data including your contacts, messages, etc.
  • If there’s a microSD card mounted on the phone, un-mount it physically to avoid its contents being corrupted while troubleshooting.

After doing all these, you are ready to troubleshoot.

Troubleshooting

This problem isn’t common but we’ve received several emails in the past suggesting the same thing happened to them; pictures, videos, and music disappeared without apparent reason but show using any file explorer. We really don’t know what happened to the phone but here are some things you can do if this happens to you…

Step 1: Reboot the phone

This is the most basic troubleshooting procedure you can do in a bid to make those multimedia files to get detected by either Gallery or Music apps. If it were just a minor glitch in the system or a simple app crash, then rebooting the phone will fix the problem.

Step 2: Clear the cache, defaults and data of Media Storage service

This procedure has also been proven effective in addressing problems related to pictures, videos and music. Apps that handle these kinds of files also use this service for indexing. Here’s what you need to do…

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to go to the All tab.
  6. Scroll to and tap Media Storage.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.
  9. Tap Clear defaults.
  10. Tap Force stop.
  11. Reboot your Galaxy S4.
  12. Re-enable Media Storage by following steps 1 through 6.
  13. Let the phone sit for 3 minutes to give it time to reindex multimedia files.
  14. Now open the Gallery and/or Music.

If this procedure was successful, you will see all your pictures and videos and be able to play your music tracks and recordings. If not, then the next step will take care of the problem for you.

Step 3: Master reset

This is going to be the last resort but don’t worry because you’ve already backed up everything in your phone so even if you do the reset immediately, you can rest assured that all your data will be restored. You can manually copy the files back to your phone or use Kies to automate the restore process.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

I hope that this tutorial helped you one way, somehow. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 that is stuck in boot loop after lollipop update

We received several emails from Samsung Galaxy S4 owners complaining about their device that keeps rebooting after the Android 5 Lollipop update. There are actually two variations of this problem. Some said their phone works fine but there are random reboots while others reported that immediately after the update, the device couldn’t continue booting up because halfway through the process, it will reboot.

Galaxy-S4-Rebooting-Boot-Loop

If you have this problem with your phone, then read on as I will guide you through troubleshooting the device and make it work again. Apparently, it’s a firmware-related issue and more often, corrupt data and/or caches are causing the conflict in the system preventing the phone from booting up normally.

However, if you have different issues, visit our Samsung Galaxy S4 Troubleshooting page as we’ve already addressed hundreds of problems before. Most likely, your issue has already been addressed. Try the solutions we provided and if they didn’t work for you, email us at [email protected] and we will help find the solutions.

  1. Galaxy S4 randomly reboots after the lollipop update
  2. Galaxy S4 can’t get out of boot loop after lollipop update

Galaxy S4 randomly reboots after the lollipop update

Problem: Hello guys. How are you? I have a problem with my Galaxy S4. I recently updated it to lollipop and everything went smooth like the previous updates. However, my phone now randomly reboots several times a day. It didn’t do this before the update so I think the update did this or has something to do with it. I called my provider but they wanted me to come to their store to have the phone checked. I consider that option but if you know a way to fix this, that would surely save me from all the hassles. Thank you! — Kevin

Problem 2: So I recently updated my Samsung Galaxy S4 to lollipop but then it started to get some hiccups. First there were these random freezes or lags that occur any time. When it happens, the phone becomes totally useless and there are times when it can’t get out of it. So I just take the battery out and boot the phone back up. Second and the most annoying of all is the random reboot. It happens several times a day. The phone just shuts down and comes back up on its own. After the reboot, though, the phone works fine. But the thing is, it already happened to me twice that the phone rebooted while I was on a call. Of course, the call got disconnected and it would appear as though I disconnected it. I am a businessman and I don’t want my clients to think that way. How can I fix these problems? Sorry I have to bother you with these issues, it’s just that I really don’t have a clue how to fix them. Thanks. — Mike

Troubleshooting: When a problem occurs after an update, especially a major update, it’s more likely caused by some corrupt data and/or caches. Major updates like from Kitkat to Lollipop have a lot of changes in the dependencies of some apps. This alone can cause a heap of trouble when the new firmware starts running on your device. There’s also this other thing. The Android system creates files for apps (both downloaded and pre-installed). These files are used to make them run smoother and some of them contain users’ preferences. When the new firmware is installed, these files become obsolete but if not cleared, it may still use them. That’s where the problem starts to happen. Due to conflicts, the system may lag, freeze or cause reboots.

The first thing you should do in addressing this problem is boot your phone in safe mode and see if those freezes, lags and reboots still occur.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Assuming the problems are all fixed in safe mode, then we can now consider some of your downloaded apps were causing them. It does make sense considering firmware upgrades rolled out by Samsung (or your carrier) come with updates for pre-installed apps. With that, try to see if there are available updates for your apps in the Play Store. After updating them and the problem still persists, it’s time you performed factory reset. Do the same thing if the problems persist in safe mode. Don’t forget to backup all your data as they will all be deleted, then follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Touch Settings and then Accounts tab.
  3. Under Backup options section, touch Backup and reset.
  4. Touch Factory data reset.
  5. Touch Reset device.
  6. Tap Delete all.

Galaxy S4 can’t get out of boot loop after lollipop update

Problem: Hi. I updated my Galaxy S4 yesterday and since then, it won’t start up. It just powers on up to the logo and then reboots. It’s been like this for more than a day now and I called my provider and they said to send the phone in so their tech can take a look at it. I might consider that even if that would leave me without a phone for a week or two but if you guys know how to fix it, you would save me from a lot of trouble. I really don’t know how to fix this and I’m sure it happened after I updated my phone. I don’t know what details to give you but please help me with this. Thank you! — Chap

Problem 2: Hello guys! I hope you can help me because I badly need my phone. There was a notification about an update that kept popping up so I downloaded it and it took forever to finish. After that, my phone rebooted on its own and since then it refuses to start like it used to. It shows the logo during the boot up then it stays on the black screen until it reboots and the same thing happens over and over. If I’d known this would happen, I never should have allowed my phone to be updated. It was doing perfectly prior to this update so clearly, Samsung’s update ruined my device for me. Can you help me fix this thing up, please? — Clair

Troubleshooting: If you guys are familiar with rooting and flashing custom ROMs into your phone, you will find this problem normal because it happens all the time when you try to install a new firmware. Just like the first issue, it’s still related to corrupt caches and/or data, only this time the Android system is prevented from loading the Android interface. And more often, due to conflicts, the phone cannot start up normally, thus, resulting to infinite boot loop. Wiping the cache partition is one way to deal with it. In fact, it is very effective in fixing boot loop issues. Here’s how you do it…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

In case the problem remained even after wiping the cache partition, try booting your phone in safe mode to see if it can. If so, backup all your data, otherwise, proceed to performing master reset immediately.

How to Master Reset Galaxy S4

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

After the reset and the phone still can’t boot up successfully, then the update must have gone wrong. The new firmware needs to be reflashed. You may want to contact your carrier or service provider for that matter.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S4 screen flickering, blank display & unresponsive screen

I encountered a lot of screen flickering issues, not just with Galaxy S4 but with other devices as well, and while they appear in various ways, they can actually be grouped into two general categories; software issue or a hardware problem. As a technician, I immediately isolate the problem to determine whether it’s an app that’s causing the display and touchscreen issues or a firmware glitch that is connected to the general performance of the phone or a hardware problem that has the capability to make the issue worse than it already is.

Galaxy-S4-Screen-Flickering-Problems

In this post, I will walk you through determining where the problem lies. As long as the issue is with the apps or the firmware, it is easy to fix it even if you are just an average user. But I cannot say the same for hardware issues. Further troubleshooting procedures will be done in this case to determine what module is problematic and whether or not it can be economically repaired or needs replacement. I don’t discourage you if you want to explore but please do it at your own risk. Even we technicians can mess up some things when we’re dealing with the hardware. For those who are still covered by warranty, don’t even think of removing the screws, it will automatically void it.

For other Galaxy S4 owners who have different issues, click here to visit our S4 Troubleshooting page, which contains hundreds of problems we already addressed in the past. Find a problem that’s the same or related to yours, try out our solutions or troubleshooting procedures and if they don’t work for you, email us at [email protected]. Don’t worry, this service is totally free but please provide all necessary information like the brand and model your phone, the version of Android it’s running and how it currently behaves. Be descriptive of the problem. Remember, the more information you provide, the easier for us to assess the problem and the more accurate our solutions and/or troubleshooting procedures are.

Here are the problems I addressed in this post:

  1. Samsung Galaxy S4 screen flickering after an update
  2. Galaxy S4 display goes blank without apparent cause
  3. Galaxy S4 screen becomes unresponsive

Samsung Galaxy S4 screen flickering after an update

Problem: Hi. I recently updated my Samsung Galaxy S4 to lollipop and was disappointed after seeing its screen flickering like crazy. It’s like something is moving the brightness slider from the maximum level to the mid level and then back to the maximum level again. I tried putting the screen to dynamic mode then back to the normal mode but it’s still the same. I’m not really sure if this has been happening prior to the update. Is there anyone in your team who knows how to fix this problem?

Related Problem: Hello, I have a Samsung Galaxy S4 which I have had for just on a year. about 4 months ago I did an update that had popped up on my screen, ever since doing that update my screen flickers.

So the flickering, to me is quite bad and eventually after a minute or so, the screen turns black and nothing. It will do absolutely nothing. You have to shut the phone off and back on where everything will be fine until you are either surfing the net, playing a game, taking a photo, talking on the phone and it will start flickering and you get the black screen.

I called Samsung and they suggest I do a system reset of which I did but its still flickering. I took it to Vodafone where I got the phone and the person who served me told me the phone had been dropped in a major way and there was a problem with the LED. I have not dropped my phone. This problem all started when I did the update. I was so upset and angry I walked out. I though you would be able to determine a problem with the LED and a problem with the hardware of the phone?

The flickering is not constant in the sense that I can have my phone on all day and not touch it, text back and forth and nothing happens.

I am at a loss to what to do now. I am so angry, upset and disappointed any help will be appreciated. So the flickering starts:

  • Looking through your photo album
  • Taking photo’s
  • Looking on the internet
  • When on a call

The flickering will keep going until the screen goes black and you end up having to turn the phone off.

I am not much of a gizmo gal not tech minded when it comes to these things. I did manage to find out I’m have the 4.4.2 update which according to my phone is the latest update. Arrrghhhh please help. — Celeste

Troubleshooting: A screen flickering issue maybe caused by an app that has gone haywire, a firmware problem or a more serious hardware issue. Taking the safest route to properly troubleshooting this problem, you need to boot your phone in safe mode first.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

With all third-party apps temporarily disabled, observe closely if the screen still flickers. If so, then at least we have ruled out one possibility. Now, it’s between the firmware and the hardware.

You have two options to go about it; either you backup your data and perform master reset, or you will try to record your screen to see if it flickers in a video. The master reset will delete all data in your phone including your settings and will bring the phone back to its factory defaults. If the cause of the problem was corrupt firmware data, this procedure will surely fix the issue. Here’s how you reset your phone effectively…

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If you prefer to find out what the problem is using the other method, download apps from the Play Store that is capable of recording your screen into a video. If the screen flickers in the video, then the problem is in one of the components inside the phone. It could be the GPU or one of the chips inside. However, if the flicker won’t appear in the video, then it’s more of a screen problem than anything else. It could be as minor as loose connection or the screen might need replacement.

Galaxy S4 display goes blank without apparent cause

Problem: Let me begin by narrating what really happened or what I was doing before my Galaxy S4 entered the blank screen and seemed not to respond to whatever I command it to do. I was multitasking between Twitter and Facebook, just the normal stuff, when there was a notification saying there’s an update. I tried to ignore it but it keeps popping back up so I downloaded it. The download took about 20 to 25 minutes and after that, my phone rebooted and took so long to come back up. When it finally reached the Home screen, I tried opening Twitter but it seemed like the phone lagged and froze. I had to reboot it and when it was ready, I tried opening Twitter again and the phone froze and the screen went blank. I tried rebooting it but the display was still black but I can hear the bootup tune so I think the phone powers up just fine and only the display is having some tantrums. What’s the best thing to do to fix this problem? — Phillip

Related Problem: Hi, my son was playing with my Samsung S4 phone and brought it to me saying the battery finished. I plugged it to charge and after 4 hrs when I tried to power it up all I could see is the blue LED at the top left corner coming on and the phone vibrates.

I got my friend to ring me and send me messages on Whatsapp and the phone rings and vibrates every time but the screen is still blank. I tried, as was suggested on many youtube videos:

  1. Draining the power by removing the battery and holding the power button for 1 minute. Tried this many times.
  2. Smack the power button by removing the battery.
  3. I can’t go into safe mode or recovery mode or it could be that the phone is going into those modes by still stays blank.

Could you please advice if there is anything I can do to revive the display of my S4? I just want to make sure that I am not buying the replacement screen without any real issues. Appreciate your kind help. Regards, Imad.

Troubleshooting: Based on reports from S4 owners who have encountered this issue in the past, a blank screen may be caused by either an app or service has gone rogue or crashed, or a physical damage affecting the display and its features. Since we don’t know what the culprit really is, we need to troubleshoot and isolate possible issues. However, the main goal of our troubleshooting is to make the display fire up again with all its colors and functions. Both of our readers specifically mentioned they were using third-party apps when this issue happened, so try to disable all apps first by booting into safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone booted up in safe mode successfully with its display lighted up, then it could have been just an app that was causing the problem. Try disabling the app you last used prior to the problem and boot normally. Such procedure usually takes care of problems like this. However, if the safe mode remedy failed or if the display remained black, try booting the phone in recovery mode. You really don’t have to do anything while in recovery mode, you just have to see if the phone is still capable of doing so. If that failed, too, you have to send the phone in for repair as it could be a hardware problem.

Galaxy S4 screen becomes unresponsive

Problem: Hi! I own a Galaxy S4, which is two years old by the way, and I have a problem with it. Starting a few months ago, I already noticed the screen is unresponsive sometimes but I let it go thinking it was just a minor glitch. Then came an update that I thought would fix the issue but it didn’t. The problem continued and about a week ago, the unresponsiveness of the screen became worse as there are times when the screen freezes for a couple of minutes. I verified if it was an unresponsive screen or my device was freezing by pressing the Power or Home button, which the phone responded correctly. In my case, if the screen freezes, the phone will still respond when I hit the Home button or the Power key. My phone was properly taken care of; no drops, no water damage, hasn’t been abused, and only a few apps installed. Can you help me figure out what its problem? And please help me fix it. — Astrid

Related Problem: I have a Galaxy S4 and it’s almost 2 years old. The other day, I notice that the screen is not responding on my touch. I try to press some home screen apps, but it doesn’t even open. Sometimes it works, but most of the time it doesn’t. I also notice that, when it works, when I press an app icon (Facebook) it doesn’t highlight and open what I pressed, but other apps are opening…not the one I press.

Another thing I notice is the notification slide from the top screen is randomly shows and hides. Sometimes it will automatically goes down and when I try to swipe it up, the screen doesn’t work. Please suggest any possible workaround before I send it for repair. Thanks a lot!

Related Problem 2: Hi there. Came across this website and found it quite informative while trying to find a solution to a problem I recently just started to have with my phone. Attached is a picture using S Memo to highlight an area of the touchscreen that has no response to touch. It has been dropped but that was not recent to the S4 developing this issue. Any help or solution will be greatly helpful and appreciated in fixing this problem. Cheers.

Troubleshooting: Hello Astrid! I will address your problem first as it is the entire screen that becomes unresponsive in your phone. I am tempted to believe that it is a hardware problem but it’s absurd to just jump into that conclusion without even performing some troubleshooting procedures to rule out the possibility that one of the apps or services in your phone is crashing affecting the touch screen function of your phone. That said, like any other hardware problem, I want you to boot your Galaxy S4 in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Now that all third-party apps are temporarily disabled, continue using your phone just to observe if there are still unresponsive sessions. If there are, then at least at this point we know it’s not your apps that’s causing the trouble. I have a feeling, however, that you haven’t tried perform factory reset yet. But even if you already did, I want you to do it again just to rule out the possibility that some corrupt data and/or caches are causing this. Of course, backup all important data you have in your phone first.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Now, after this procedure and your phone still has unresponsive sessions, it’s time you brought it to a technician and have it checked.

For the other two issues I included here, it looks like there’s a section on the digitizer that’s damaged physically or by liquid. Still, it is recommended you perform factory reset before you send the phone in for repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

[Deal] Verizon Galaxy S4 for $94.95

Galaxy S4

Remember the #GalaxyS4? Well, we certainly do. It was one of Samsung’s most successful flagship releases of all time, thanks to the perfect combination of new hardware as well as a refined and polished UI.

However, it’s been over three years since the handset was released, so it’s not necessarily a new device anymore. But an eBay seller is giving you the opportunity of snatching up the handset on the cheap. The Verizon Wireless model of the handset is currently up for $94.95.

That’s a pretty reasonable price for something that used to retail for well over $600 at one point. However, times are different now and there are several flagship level handsets available for under $350 in the market. But even then, the Galaxy S4 at $95 is a pretty good buy, especially considering the hardware on board.

It features a 5-inch 1080p display, an octa-core Exynos 5410 SoC, 16GB of internal storage (expandable), 2GB of RAM, a 13-megapixel rear camera, a 2-megapixel front camera, Android 4.2 Jelly Bean (upgradable to Android 5.0) and a 2,600 mAh battery.

Get the Verizon Galaxy S4 for just $94.95 from eBay!

Galaxy S4 push notifications not working properly on mobile data, other issues

S4 push notification

After more than 2 years of supporting #GalaxyS4 users, we are yet to say that we’ve encountered every problem on this device. While this post addresses some common problems of the Galaxy S4 as well, the first and fifth items in this article come as a surprise for us. If you have a rare issue with your Galaxy S4 as well, don’t hesitate to contact us so we can also help you.

  1. Galaxy S4 sounds off even if all audio settings are disabled
  2. Galaxy S4 unable to make/receive calls and texts
  3. Galaxy S4 won’t boot up
  4. Galaxy S4 unable to make or receive calls
  5. Galaxy S4 push notifications not working properly on mobile data

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 sounds off even if all audio settings are disabled

I always put my phone on silent at night because I have certain health issues that mean that once I’m woken I find it really hard to get back to sleep. I also put it on silent if I’m in a meeting at work where I need my phone with me, but don’t want to be disturbed. I’m telling you this to explain why this issue is more than just an annoyance.

I’ve been using GoSMS Pro as my default SMS app for about a year & find it works fine & there’s no sound If I set the phone to silent.

A few weeks ago my phone started giving audio alerts even when it was on silent. This isn’t the alert tone I’ve set in Go SMS, I think it’s the android default tone.

I’ve tried everything I can think of:

– setting the phone to silent

– hold the volume key > go into settings > set all 4 to silent

– main phone setting > my device > sound > set volume to silent

The only thing that seems to work is to change notifications & ringtones to ‘none’ & then try to remember to  change them back to the sounds I want later…not ideal & not the way the phone’s meant to work!

I suppose I could turn the phone off or leave it in another room, but then I’m not able to use it at all. I’d really appreciate any help with this…as I explained this is more than just an annoyance. Thanks in advance. — Jeff

Solution: Hi Jeff. For any software- or app-related issues, wiping the cache partition is a highly recommended first step towards resolution. We suggest that you try it first to see the difference. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If refreshing the system cache won’t help, you can also restore all phone settings to default via factory reset. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Make sure to make a  copy of your personal data like photos, videos, contacts, etc., before you proceed.

Problem #2: Galaxy S4 unable to make/receive calls and texts

I need help with my newly purchased Galaxy s4. Currently I do not receive any incoming phone calls or text messages; my calls go straight to voicemail. Incoming texts never arrive in my inbox. Why not?

My Wifi/internet-based communication (Gmail, Facebook, etc) works fine, but not the regular phone calls and texting. I talked to my service provider and they don’t seem to know what to suggest other than a factory reset. We did a reset yesterday, but it didn’t resolve this issue.

What I have tried today: Checked to confirm that it is not in Airplane Mode. Powered off and on several times.

Finally, I went to your website to try the suggestion regarding turning off Call Divert—however, when I clicked ‘Turn Off” (under the “forward when busy”– which had an unknown phone number in the box), I received an error message: “Unexpected response from the network”. Clicked “OK”; next message says: “Unable to deactivate call diverting when busy. Unsupported by operator.”

Please help me solve this issue, if possible! Thank you. — Tamara

Solution: Hi Tamara. This issue is best resolved by your wireless carrier than by us. If your phone came from them, they should provide you full support especially that the issue appears to be network- or account-related. There’s only so much that you can do on your phone. It won’t hurt though if you try a factory reset. Doing so will eliminate bugs responsible for the issue. It will also bring back all default settings of the operating system and pre-installed apps. If an update messed up some call settings in your phone, factory reset will also take care of that.

Keep in mind that if a downloaded app is responsible, the issue may return after re-installing it. Be sure to observe the phone for 24 hours after a factory reset without any third party app.

Problem #3: Galaxy S4 won’t boot up

Hi! I’m facing problems with this error on my Galaxy S4. In order to obtain more information, I was reading this article: https://thedroidguy.com/2015/07/how-to-fix-samsung-galaxy-s5-unfortunately-the-process-android-process-acore-has-stopped-error-108968

I understood the steps to fix it; however my problem looks like more complicated because I cannot turn on my phone.

When the problem started, I didn’t do or notice anything different. First of all, I got the popup error message related to ‘gapps’, after that, the popup related to ‘acore’. Even the removal of battery wasn’t a possible solution.

After the restart, the popup persisted one more time. I tried a reboot again and after that, only the screen showing the model GALAXY S4 MINI DUOS appeared and the smartphone turned off automatically.

Finally, after some attempts, the model’s screen stopped showing and now I can only see something on the screen when the smartphone is charging on plug.

I don’t care about my data. I’m focusing on the access to reset all. That’s my plan A.

My plan B consists of installing a ROM from XDA Developers.

I hope you can help me; otherwise, I may have to buy a new smartphone…

Best regards. — Gustavo

Solution: Hi Gustavo. There are many reasons why an Android phone fails to boot up properly. If the phone did not get wet or dropped prior to noticing the symptoms, then most probably the reason is software in nature.

One of the most effective ways to force a phone to boot up is by doing a master reset. This means that a user must first access recovery mode, which can be done by pressing Volume Up, Home, and Power buttons together. If you followed the suggestions from our post but was not successful, the last option you have is to flash a custom or stock ROM.

We don’t have a handy guide for flashing a Galaxy S4 so we recommend that you go ahead with your plan to visit XDA Developers website. Just be sure to use the correct firmware to avoid bricking your phone.

Problem #4: Galaxy S4 unable to make or receive calls

I am not able to make or receive calls. I noticed this issue on Sunday morning when I went to make a call.  After restarting, removing battery and restarting again (a total of five times), I was able to make a phone call.

Monday morning I received a call and when I went to answer, I could hear nothing.  I tried making a call and it was the same.  I can dial a number or call a contact (i.e. voicemail) and hear nothing. The other caller cannot hear me either.  I have tried several times to restart my phone, take battery out, remove and reinsert SIM card all with no luck.

At this point, the only trigger I can figure is possibly daylight savings time, which really does not make sense but I did not have any issues trying to make a call before Sunday.  I have not been able to switch to a different call or answer an incoming call if I am on a call either. 

Do you have any suggestions?  After reading several different things and trying to reboot, restart, power off and back on my phone, I am writing to see if you can provide any possible solution.  Many thanks for any information and/or assistance that could be forwarded.  — Suzi

Solution: Hi Suzi. The best suggestion that we can provide is to tell you to contact your wireless carrier first. Networks do not work 100% all the time so there’s a chance that there’s an on-going outage in your area. If that’s not the issue, calling your carrier is still worth the time as they can also double check if there are any provisioning issues on your account. Devices in a network are given permission to be able to use services like calling and texting. Sometimes, provisioning problems can occur without your carrier knowing so it’s always a good practice to let them know first.

Plus, they can also walk you through some troubleshooting if the problem is technical in nature.

If you want to troubleshoot your phone though, the first thing that you must do is to know what changes were made before the issue appeared. Did the issue start after installing an app, installing an update, or changing some settings? Once you have identified the possible causes, you can narrow them down until you know the culprit.

If the issue, for example, happened after you installed an app, it would be good to try uninstall it to see the difference. You can also follow the steps below on how to boot the safe mode to see if any of your third party applications is responsible.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the issue fails to occur while safe mode is enabled, that’s an indicator that one of your apps is to messing up with the system.

Wiping the cache and partition and doing a factory reset (steps provided above) may also help. Otherwise, call your wireless carrier and ask for direct assistance.

Problem #5: Galaxy S4 push notifications not working properly on mobile data

Hello. I have had the same problem as someone else you helped, except with a few differences.

My Galaxy S4 runs on version 5.0.1, and my Push Notifications worked for about a month until they quit working. I got all my notifications as soon as I was connected to Wi-Fi (I have never had any trouble connecting to Wi-Fi). It just seems that my Mobile Data quit working.

I have had this problem once before, and I talked to a few people, and my problem was solved by resetting the system settings. Now (once again, a month later) my notifications have quit working, and this time resetting the system settings did not work. I have tried it repeatedly. I tried deleting my AVG app because that had some power saving quirks that you had described in your other solutions.

I am running out of patience with this phone, and I am wondering how I can fix it because for the majority of my day, I am not on WiFi, and I can’t afford to spend all my time opening and closing apps just to get their notifications (especially when I am talking to people on Google Hangouts – I have to be constantly refreshing the chat, and even then I usually don’t see some messages until I have sent one of my own, often making me look foolish). I don’t know if you will be able to help, but it is worth a shot.

Thank you very much! — Ben

Solution: Hi Ben. Push notification in Android devices does not depend on the type of internet connection you have on the device. Whether you are using Wi-Fi or mobile data, notifications should still be “pushed” to your phone as long as there’s an open communication between your device and the app server. If push notification worked before, something must have changed the settings of your phone that now prevents it from receiving said notifications when on cellular connection mode. It can be a third party application or an operating system glitch. The best thing that you can do is to do a factory reset, install the app you’re having a problem with (like Google Hangouts), and observe for 24 hours. Make sure not to install anything else during the observation period so you’ll know if one of your other apps is to blame.

If you don’t want to do a factory reset right away, we suggest that you try setting Google Hangouts as Priority Application notifications settings. Here’s how to do that:

  • From the Home screen, touch Apps button.
  • Tap Settings.
  • Tap the My Device tab (tap the menu button to switch to Tab view).
  • Tap Sounds and notifications.
  • Scroll down to Application notifications.
  • Tap Google Hangouts.
  • Move the slider to turn on Set as priority option.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 unable to hear voice of caller, other issues

Galaxy S4 call

Hello guys! Here are more #GalaxyS4 problems and solutions taken from emails of some of our readers. We also suggest that you visit more S4 posts in this page if you can’t find a solution for your own issue.

  1. Galaxy S4 keeps restarting and stuck in boot screen
  2. Galaxy S4 audio not working properly
  3. Galaxy S4 unable to hear voice of caller
  4. Snapchat’s Lenses not working on Galaxy S4
  5. Galaxy S4 won’t boot up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 keeps restarting and stuck in boot screen

Good Afternoon everyone involved with “The Droid Guy”!

First off I would like to say that your site has been extremely helpful  in solving problems on my devices, and friends devices before.

I realize this is a completely free service and so I would not feel comfortable asking for help without trying everything, and spending hours online trying to work out the problem! (Not wanting to fork out $1000 yet for the S7, I’d like to keep this phone alive).

So, to the problem!

The S4 in question started running really slowly whilst I was away in Europe (originally from Australia). It then began to randomly freeze and restart, and the restart would ‘hang’ on the Samsung logo, requiring the battery to be taken out and then restarted.

This was about the same time as the new software update was released, so I simply downloaded the new software, updated all the apps, hoping that would fix it. No dice, still hanging/restarting/not able to boot up with a battery removal.

So, I ran in safe mode (Problem still persists, however admittedly less frequent it seemed – maybe I just used my phone less?). I then cleared the Cache, and ran in safe mode – No Dice. Removed SD card, and all large files, restarted – Problem Persists. Deleted all unnecessary apps, files, possible .APK files etc., still exact same problem.

So, I backed everything up and did a complete factory reset and wiped everything off it and started from scratch.

I barely had time to go into settings and see how much free space I had to play with before ‘Unfortunately Settings has stopped’ followed on by the inevitable restart.

I thought maybe a voltage change whilst overseas may have messed with the battery, however it is not warped and seems to perform perfectly fine.

I am at a loss, and after having tried everything I can, from all the sources I can find, I am not sure what is left! It sure is puzzling!

Being out of warranty it probably will not be worth taking into a store to get looked over, but perhaps it is time to bite the bullet and buy a new phone? A bit odd if there is no questionable problem!

Absolute Best Regards. — Rhys

Solution: Hi Rhys. A situation like yours can happen due to a number of reasons. Some devices freezes or goes into bootloop after an installation of a ROM and  still using the dalvik-cache of the old ROM. Others may be caused by some third party app issue, fatal virus, incorrect phone settings, bad operating system, or incompatible firmware upgrade.

Your primary task is to find what the true cause is. A good way to begin with is to identify what you did previously before the symptoms started to appear. If you think that they start after installing an update, there’s high likelihood that the new system files are interfering with each other causing slow performance and instability during boot sequence. Since you’ve already tried almost all the software tricks that a user can do on his/her end, the only remaining solution that we can suggest is that you flash a stock firmware. Manually installing stock firmware will ensure that everything is fresh from get-go.

You can use Google to find the instructions if you haven’t tried doing the procedure before. Be sure to know the correct model of your Galaxy S4 before downloading the exact firmware to avoid bricking your phone. Flashing a firmware is essentially modifying the software, which means it can be risky. Make sure that you follow the instructions to the letter to avoid complications.

Problem #2: Galaxy S4 audio not working properly

I have been having sound issues off and on for about 2 months now. When I turn my phone off/power cycle or reset it, sometimes the sound works in the intro and then stops working. In addition to my phone not producing any sounds, sometimes when i make a phone call, i cannot hear anything but the recipient on the other end can hear me; this is usually fixed by power cycling the phone multiple times over and over. The in-call sound issue is less common than the main sound issue.

Also going hand-in-hand with the main sound issue, when the sound is not working properly neither does the video player. It lags and is very slow like watching a slide show. I originally thought it could be a third party app causing the problem so I put the phone in “safe mode” to see if the sound would work. I got the same results in safe mode. It would work for a couple of seconds to a minute and then stop making any sounds. I’ve cleared the cached data, preformed a full factory reset (4 times in the last month).

I also had a brand new speaker put on the phone just in case that was the issue. When the problem persisted I had my phone “flashed”, it did not solve the problem either and the tech who performed the “flash” suggested that it is an issue in the phones software.

Two weeks ago after a routine power cycle, (dye to not being able to hear anything in call) the sound started working again and continued working for 6 days straight, then randomly stopped again.

I know that it is not a speaker or volume issue because when it does work, it is loud and clear. AT&T techs suggested I download an app called “Sound About”; it did nothing for me and has since been uninstalled.

With as advanced as phones are becoming, I have a hard time believing that this problem is not a simple fix. I’ve Google every possible solution and even tried all of the suggested trouble shooting tips on your site to no avail. It is certainly getting to be a hassle, having a phone and not being able to watch videos, listen to music, hear my awesome ring tones etc. Please tell me there is a magic “cure all” solution that I just have yet to stumble upon. I appreciate your time and consideration in this matter and thank you in advance for your help.

Should you need any further information or explanation of the issue please do not hesitate to contact me.

Cordially — Heather

Solution: Hi Heather. Unfortunately, there’s no such thing as “cure all” solution that we can provide. If you’ve read some of our posts, you will notice that we’re here to give some suggestions on how to find that exact cause of the problem, and sometimes offer solutions for them. Diagnosing an issue is a critical part of our “service” but if we can’t pinpoint the problem, we offer the basic software troubleshooting and solutions to hopefully fix something. In your case, it appears that you have already tried everything a user can do to identify the culprit but to no avail. It’s our first to encounter this particular issue on a Galaxy S4 so this may be an isolated case. That the problem happens intermittently though makes us believe that there is no hardware issue involved. There must be a software or app glitch behind this trouble.

We suggest that you do another round of factory reset and observe the phone for at least 48 hours. Make sure not to install anything throughout the observation period so you’ll know if an app is to blame. If the speaker or sound will work normally during this time, try to install apps individually, keeping in mind to observe how sound works each time.

Problem #3: Galaxy S4 unable to hear voice of caller

I frequently receive an incoming call and hear no voice on the other end when I answer. Caller says later it rings 2-3 times and the call drops. Also, when I call out, a large percentage of the time the phone shows “ringing” but is not ringing necessitating at least one additional dial. My wife uses a 3III; both of us are with Cricket. She is experiencing none of these problems. Also, I almost never see the 4G whereas my wife does. Last night I verified by putting them side by side that it’s not position in the house.

FYI: This is my third S4, original new when AT&T switched to GSM; replacement was refurb, third was new, at my insistence. All have same problem. I think something is wrong with the S4 technology.

I now have a new problem: I followed your directions to try a soft reset; result was all my screens are gone, replaced by much larger fonts and a different Accuweather widget and my documents folder has disappeared. I AM REALLY SICK OF THIS PHONE AND HOPE YOU CAN HELP ME. — Robert

Solution: Hi Robert. Call issues like what you have are almost always network-related so this must be very frustrating for you, especially if a carrier can’t seem to figure out what’s wrong. That doesn’t mean though that we can be of much help as our suggestions are centered on fixing problems on the phone itself.

If you want to do basic troubleshooting on your phone before calling AT&T again, we recommend that you begin with wiping the cache partition. A corrupted or outdated system cache can sometimes result to weird glitches so refreshing it is good. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

You also want to see if a third party application is to blame and the best way to do that is to restart the phone in safe mode.

When in safe mode, your phone will prevent third party applications from running. If the issue won’t occur in safe mode, that’s a confirmation that you need to uninstall apps until the issue has been eliminated.

To boot in safe mode, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If you want a more drastic solution, you can also opt to do a factory reset. As the name suggests, this procedure will restore all default settings of your apps and operating system. This will also give you back the default widget settings. For easy reference, here are the steps to do it:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Volume Down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Problem #4: Snapchat’s Lenses not working on Galaxy S4

Hi, I’m having a problem with my Snapchat app. I just had an S4 for 3 years and never had a single problem with Snapchat. I bought a brand new S4 and now Snapchat has a problem. The lenses on Snapchat work fine when you take a picture, but when I try to take a video with the lenses, it says “Lenses is not supported on your device”. With my last S4 it worked perfectly. This brand new S4 it will not work on. I’ve tried researching all over the internet and nothing has helped. Snapchat is up to date, I’ve tried installing and re-installing etc etc.

Could you please tell me how I can fix this ? I’m an addict with Snapchat and this is driving me crazy. I also  do not have the filters for “fast forward, slow motion, and reverse”. — Tim

Solution: Hi Tim. This problem is best answered by Snapchat developer team than by us and we have no way of knowing why a certain feature won’t work on your device. It won’t hurt though if you try to make sure that your phone is running the latest available Android version. If your phone’s firmware is up-to-date, please contact Snapchat by visiting their support website.

Problem #5: Galaxy S4 won’t boot up

After going for a run my music stopped and my phone wouldn’t turn on. i took the battery out hoping it would do something but whenever i put it back in the phone screen just shows the restarting screen but actually doesn’t restart. This is the same thing that has happened to my HTC ONE M7. I don’t know if it’s the charger or the socket or something but i don’t know how to fix it or bring it back.

Please help. This has happened to me 2 times and i have had to reboot and download all my songs 2 times too much.

I actually don’t know the Android version so the Android version isn’t really true. I just did it so i can move on to this part of the help section. Hopefully you guys can help me. — James

Solution: Hi James. Try to boot your phone first in safe mode to see if an app is preventing the phone from completing the boot sequence. If that won’t help, consider doing a factory reset via recovery mode. Please refer to the previous suggestions above.

 


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