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Samsung Galaxy S3 Problems, Errors, Glitches and Ways to Fix Them [Part 54]

Samsung-Galaxy-S3-Problems-54

Hey guys! This is the 54th installment of our Samsung Galaxy S3 problems troubleshooting series and judging from the number of emails that were left unanswered; I think we can publish 50 parts more even if we stop receiving emails from S3 owners now. We literally receive hundreds of emails daily and we read each one of them.

For those who already sent us emails, your concerns may be featured in our next posts and for those who just tuned in, we are open to your questions and problems. Send them over at [email protected] or post them on our Facebook wall or Google+ page. We already addressed more than 600 problems for this device and we created an index page for them. Visit our Galaxy S3 Troubleshooting page, look for a problem close to what you have and try our troubleshooting procedures.

Click on a link below to jump to a specific problem:

  1. Galaxy S3 Shuts Down Even With Enough Battery
  2. Galaxy S3 Won’t Boot Up, Can’t Recover Photos
  3. Calls Go Straight To Voicemail on Galaxy S3
  4. Having Trouble Shutting Off and Rebooting Galaxy S3
  5. Galaxy S3 Can’t Establish Secure Connection Error
  6. Galaxy S3 Booted Up in Safe Mode
  7. Galaxy S3 Doesn’t Display the Usual Mobile Data Icon
  8. Galaxy S3 Won’t Turn On Completely
  9. Can Receive Pictures But Can’t Send on Galaxy S3
  10. Galaxy S3 Drains the Battery Quicker
  11. Galaxy S3 System UIDs Inconsistent Error
  12. Galaxy S3 Can’t Get Detected and Recognized by Computer
  13. Galaxy S3 Screen Flickers, Freezes and Get Stuck During Boot Up
  14. Galaxy S3 Can’t Send Picture Messages After Update

Galaxy S3 Shuts Down Even With Enough Battery

Problem: Recently I have been having what appears to be a very frustrating battery problem. I charge the phone fully and after a couple minutes it goes off and I have to put it back on the charger to get it back on. When it comes on the battery is sometimes at over 60%. Today with a full battery I tried taking some pictures.   After the second snap the phone goes off. I put it back on the charger and it was almost 90%. I have ordered a new battery but is this the real problem?   I don’t take my phone out with me any more because even the receipt of a WhatsApp message shuts it down. Will an upgrade of the OS helps?

Even without using, the battery goes real fast but it dies mostly with an activity. Really frustrated. — Pat

Troubleshooting: Hi Pat. Based on your description, it sounds like the battery is really the problem here. You know, it’s one of the few components that will deteriorate first, although, there is a possibility of a firmware issue, too.

Since you’ve already ordered a new battery, wait for it and see if the problem still occurs. If so, I would suggest you perform master reset but before doing so, make sure you make a backup of you important data and follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Boot Up, Can’t Recover Photos

Problem: Hello, my S3 won’t turn on and if possible I would really appreciate some help. All I’m looking to do is to recover my pictures stored on the phone (whether or not the phone is fixable is not really an issue for me). Phone: Samsung GALAXY SIII GT-19300

Info:

  • I can’t seem to turn on the Safe Mode though I may be doing it wrong? (Power button, when I see the logo let go of the power button and hold the volume down button?)
  • I can turn on Recovery Mode and I tried wiping the cache partition and then rebooting but it’s still stuck at the white logo screen
  • I can turn on the Download Mode (ODIN?), is there anything I can download to recover my photos?
  • The phone’s USB port (the one that connects the phone to a computer?) is very difficult to connect; I gave up on charging through a charger via outlet and just bought a charger to charge batteries and switch them out now.

I would greatly appreciate any help or advice in recovering my photos. Thanks in advance! — Henry

Troubleshooting: If the phone can’t boot up to the Home screen, there’s no way you can access the phone’s internal storage. I understand you already tried booting the S3 in safe mode but to no avail. But the only thing we can do is troubleshoot it and bring it back to life without doing factory reset. I outlined a simple troubleshooting guide for you to follow:

  1. While the phone is on or stuck in the logo, remove the back cover and pull the battery out.
  2. Without the battery in place, press and hold the power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.
  5. Once you see the logo, keep tapping the Menu key (left of the Home key).
  6. If successful, you’ll see the Safe mode text at the lower-left corner.

If this method wasn’t successful, try the other method to boot the phone in safe mode again. At the end of the day when the phone still refuses to come back on, you may need help from a technician to recover your photos.

Calls Go Straight To Voicemail on Galaxy S3

Problem: I have a problem with my galaxy s3. When I first got it, it worked perfectly. But after I set up my voicemail, I couldn’t receive phone calls anymore. I could make phone calls and send and receive texts, but I couldn’t get calls. It just goes straight to voicemail. I’ve tried turning off and on blocking mode: nothing. I would hate to do a factory reset and lose everything. Please, can you help? Thank you so much! — Hannah

Suggestion: Hey Hannah, issues like this can’t be fixed by changing a setting or two in your phone. You can setup voicemail and all in your phone but you don’t have access to whether a call gets routed to the voice inbox or not, but your provider does. So, please call them regarding this issue as they may be able to help you or answer more of your questions than we do.

Having Trouble Shutting Off and Rebooting Galaxy S3

Problem: Hi my name is Meghan, I bought a galaxy s3 back in march and I have been having trouble with it shutting off and then rebooting. Sometime it does not reboot though, also, recently I have been having problems with my phone getting black and white or sometimes even colored lines across the screen before it shuts off. Sometimes it would make a noise like static until I could get the battery out of it. Today it happened, I got it turned back on for a few minutes and then it shut back off, and I have not been able to get it back on. It’s been about 5 hours now. I’ve taken the battery out for about an hour, I’ve tested the battery with a volt reader and the battery is good. Out of ideas now. Could you help me in any way or do I need to send it out to get repaired? Thank you, Meghan.

Troubleshooting: Hi Meghan, I think the battery is fine. There could be something else that’s causing the problem, although I can’t pinpoint what it is, but I’m sure it’s not the firmware either. Honestly, after reading the first two sentences of your description, I thought it’s another Power key issue but the black and white or colored lines across the screen could be a sign of a more serious issue.

Meghan, I’m afraid you will have to send your phone for proper diagnosis and probably having this problem sorted out. As much as we want to help you, we can’t when it comes to hardware issues. We appreciate you reaching out to us.

Galaxy S3 Can’t Establish Secure Connection Error

Problem: The internet apps on my Galaxy S3 appear to be working fine EXCEPT I can’t log into Facebook. I keep getting a message that it cannot establish a secure connection. I just (after the problem started) set up Facebook account as an added account on the phone, but that didn’t help. I’ve deleted history, emptied cache. Still get same result when I try to get into Facebook. I can access my Facebook account without problem on our iMac, but I’ve been accustomed to using my phone for email, Facebook and a variety of other things. This problem just started three or four days ago, and it’s very frustrating. Can you help? Thanks. — Grace

Troubleshooting: Hey Grace. While the error message suggests something is wrong when trying to connect to Facebook servers, it’s not a connectivity issue. It’s the time and/or date. Change the time and date in your phone to reflect correct values and try again. That should fix this problem.

Galaxy S3 Booted Up in Safe Mode

Problem: Hi, my phone is great but it ran out of battery and when I turned it back on after charging it, all of my apps were gone. The app store says they are installed but I cant find them anywhere on my phone. Also, in the bottom left of the screen it has safe mode on it… it just came on not sure if that’s important. — Sally

Solution: It’s a minor issue, Sally. In fact, I think it’s not an issue at all. When the battery got depleted, there might have been some conflicts between apps and services, thus, the next time you boot it up, it booted straight to safe mode.

To get the phone out of safe mode, just reboot it normally and make sure your hand or fingers don’t touch the Menu key or press the Volume Down key. If the phone still boots in safe mode, then clear the cache partition. That should fix the problem:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Doesn’t Display the Usual Mobile Data Icon

Problem: Dear sir, after updating my phone with the system update (the latest update) I started not receiving the 4g lte/ 3g icon on the top of my screen where the wifi icon is located. I’m pretty sure that it is supposed to be there because it only happened after I updated my phone and when I noticed my internet would no longer work outside of wifi I searched the problem and one of the suggestions was to uninstall the update and when I tried it, it still would not show my 4g/3g icon. But it might also have to do with the fact that I force stopped a built in app called flipboard because i was trying to uninstall it from my phone, but after I updated my phone it was still there. Then an app appeared on my home screen it was called zone- libenterainment and when I began uninstalling the update it became mobile zone with the green android icon.

If you could please give me a few suggestions on what to do to fix this problem it would be greatly appreciated an also if you could get back to me as soon as possible please and thank you. — Natalie

Troubleshooting: Natalie, thanks for providing details about your problem. But I was wondering if your phone was bought from your current provider because if not, I am almost certain the APN settings have been changed or was reset to default. That is the reason why you can no longer connect to the internet using mobile data. In fact, even if the phone was provided to you by your service provider, there is still a chance the APN was messed during the update. The best thing to do is call them and let the rep walk you through setting it back on your phone.

Galaxy S3 Won’t Turn On Completely

Problem: Hey Droid Guy, I really hope you can help me out here! I have a Samsung galaxy s3 that can’t be turned on completely.

Whenever I turn on the device (when it’s plugged in, since it doesn’t work without a power source for some reason), it vibrates, shows the Samsung logo, occasionally shows the Sprint screen, and then vibrates and turns off (goes back to the charging battery graphic). This happens whenever I press the power button, and it’s really frustrating.

I’ve tried to boot to safe mode, but the device still can’t turn on. When I unplug the power cord, I can’t do anything with the phone at all (won;t turn on, boot to anything, etc). It’s basically a useless paperweight.

I’m not sure if this is a battery problem, as I did borrow a friend’s battery and the same problem persists. I’ve read that this may be a power button issue, but I’m not sure. Could you please help me out? Any advice would be appreciated. Thanks. — Teresa

Troubleshooting: That would become of any smartphone that has no power–a useless paperweight. I think, based on your description, the problem is with the Power key, it’s either stuck or totally damaged. But since the phone still responds when you press it, then it must be stuck partially. To get it out of being stuck, repeatedly press and release it. More often this simple procedure can fix this problem. However, to avoid getting some data corrupted due to repeated turning on and off, remove the battery first so the phone won’t attempt to boot up during the process. In the event that you can’t fix it by pressing the Power button a lot of time, it’s time you brought it to a technician and have it fixed.

Can Receive Pictures But Can’t Send on Galaxy S3

Problem: I have been unable to send pictures from my Samsung Galaxy S3. I can receive pictures and movie with sound but I can not send a picture. I changed the Group messaging from checked to unchecked with no change in the result except the ability to send to multiple receivers. Last year I reinstalled the O/S because I could not receive messages but I want to avoid that at all costs because the two backups did not work well when recovering. My vendor is Virgin Mobile. — Ed

Troubleshooting: Hey Ed, please call your service provider and inquire about the status of your account. It could be an account-related issue. If it shows that you can use data with your phone, then it must be the APN (Access Point Name). Ask for the correct APN for your phone and let the representative guide you through setting it up.

Galaxy S3 Drains the Battery Quicker

Problem: I have a Galaxy S3 which indicates fully charged, but when turned on there appears to be a huge battery draw because the battery charge only last 2.5 hours even if the phone is just sitting on the desk! I’ve replace the battery with a brand new Samsung battery with the same issue. Do you have any suggestions? Thanks, Ken.

Related Problem: I have an issue with my galaxy s3. I have a sprint phone and this problem has been going on for a while. When using my phone my battery dies really fast for some odd reason ill be on it for about 1 minute and the battery will go down 2% the original percent. I have went to sprint multiple times and the same exact problem keeps happening! I got a new phone, but it still happens. I am getting frustrated! Is it the battery? I got a new one but it keeps happening! What do i do? Please help me.

Troubleshooting: Hey Ken. It sounds like there are a lot apps running in the background or your phone’s processor is always on hyper-drive. There is also a possibility that it’s a hardware issue. To find out more, I need you to boot the phone in safe mode and observe it closely.

  1. Turn the phone off completely. If possible, remove the battery for a few seconds and place it back.
  2. Turn the phone on normally.
  3. As the phone boots up, keep tapping the Menu key (left of Home key).
  4. If successful, the phone should be able to boot to the Home screen but it has a little chrome text on the lower left corner that says “Safe Mode.”

While in safe mode, continue using the phone and observe closely how long it can drain its battery. If there’s a huge difference, then your apps may be the culprit. However, if the problem still persists even in safe mode, it’s a hardware issue and you need to have the phone checked. In case your phone’s screen keeps turning on without your intervention when in normal mode, then there are wakelocks in it. Install the Wakelock Detector app from the Play Store, it can help you get rid of those wakelocks that help drain the battery faster.

Galaxy S3 System UIDs Inconsistent Error

Problem: Hi! Good day!!! I forgot to charge my phone but when I turn on my phone, the application that I downloaded were missing. I already reboot the phone and I got an error about UID I don’t know what that means.

I also checked the applications and all the applications that I downloaded were still there but showing all 0 MB. What shall I do? Please help me. Thanks!!! — JB

Troubleshooting: It means that some files inside the data partition are corrupted and it’s causing conflicts with the phone’s normal operation. I don’t know what happened to your phone but draining the battery won’t result to this problem.

Assuming the problem just started without apparent reason, then it must be a glitch. For that, I want you to perform soft reset:

  1. While the phone is on, pull the battery out.
  2. Without the battery in place, press and hold the power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.

If the phone still shows the same error message, try the safe mode and restart the phone one more time. If still the same, there’s no other option but to perform hard reset to format the data partition.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Get Detected and Recognized by Computer

Problem: I have been able to do this in the past in order to transfer photos and other files between my computer and my smartphone. But, after recent updates, when I connect my phone to my computer via USB, the computer doesn’t recognize the phone and I can’t transfer files. I remember there used to be a setting available to make the phone work as a media player or as a removable drive, but I don’t see that setting anymore. Any ideas? Thanks, Glen.

Troubleshooting: Hi Glen. Let’s make things easier for us, okay. The problem is with the drivers in your computer. I’m not sure if you already have Samsung Kies on it or not but if there is, then uninstall it. After that, log on to Samsung Kies page and download the appropriate version. You said the problem started after the recent update, so I assume your phone is running Android 4.3 or higher. Download Kies 3.0 instead of 2.6. after downloading and installing it, the computer must be able to detect and recognize your phone.

Galaxy S3 Screen Flickers, Freezes and Get Stuck During Boot Up

Problem: Hi, I’ve read your page on how to fix a Samsung S3 screen which flickers and dies and I’ve tried all the solutions but none of them work.

What happens is when I try to open large applications such as Playstore the screen will flicker, lose connectivity and then freeze, at which point I have to remove the battery and restart the phone. Usually during the restart process the phone will get stuck on the Samsung Logo. Please help. Thanks. — Raheez

Related Problem: I need help. My galaxy s3 keeps reading. Unfortunately, the process com.android.phone has stopped. I tried clearing my systems catch in apps under all. I believe I deleted the stock call app by accident when I rooted my phone under the file manager app called explorer. I reset my phone several times. Please help, I love my S3 and I’m currently out of options

Troubleshooting: Raheez, it is a firmware issue. I understand the hassle of resetting the phone but in your case, you have no other choice but to factory reset it. And I suggest you do it via recovery mode.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Send Picture Messages After Update

Problem: Hello, I was on chat with Samsung yesterday for about an hour, and did not fix my problem.

Since the update, I can send Text Messages, but cannot send Pictures.

I checked my Wi-Fi, is it OK.

We cleared the cache and rebooted.

Next suggestion was to Factory Reset. Trying to avoid this.

Any advice? Thanks, Joe.

Solution: Don’t reset your phone over this, Joe. Instead turn on your mobile data as MMS messages are sent via mobile data networks. If it’s already on and you still can’t send a picture message, call your provider and specifically ask for the correct APN for your device, and perhaps, let the rep walk you through setting it up in your phone.

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How to fix Samsung Galaxy S3 that’s not charging [Troubleshooting Guide]

We received a lot of emails from Samsung Galaxy S3 owners complaining that their device won’t charge. So, we find it necessary to publish a troubleshooting guide that will walk them through determining what the problem with their phone is so that they would know what to do next.

Samsung-Galaxy-S3-Not-Charging

There are a lot of factors to consider as far as charging problem is concerned and it’s not really that easy to spot where the problem is. It is, therefore, necessary to use technical deduction when troubleshooting. It means that we will have to rule out one possibility after another and we will base that on the possible causes, such as…

  • Damaged or defective charger
  • Broken USB cable or cord
  • Busted battery
  • Loose USB or utility port
  • Phone has liquid damage
  • Device has physical damage

Before we go to the troubleshooting procedures, if you have other problems with your phone, visit our Samsung Galaxy S3 Troubleshooting page as we already addressed hundreds of problems before. Find issues related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form. Be as accurate as possible so we can give you appropriate solutions and advices.

Troubleshooting

Just to set proper expectations here, troubleshooting doesn’t really mean that the problem will be fixed after you followed the procedure. It is more on finding what’s causing the issue. Once you know what the problem really is, that’s when you formulate a way to fix it or if the problem is beyond what you know, you can seek help from a technician.

Liquid damage – if water or any liquid particles made its way into the phone and it started acting differently, then you’re in trouble. It is difficult to know how much damage liquid may have caused and to what extent. Sometimes, for minor issues, removing the battery immediately and let the phone dry off for a couple of days will bring everything back to normal but there’s no guarantee. So, if you are positive that liquid entered your phone, you better have it checked immediately. Please note that liquid damage is not covered by warranty.

Physical damage – for this, it’s actually easy to know if the impact affected the phone. If you see damage on the outside like cracked screen, bent covers, bulges and other deformities and the phone started acting weird, it is almost certain the impact has damaged some of the components inside. For outside components, you can easily tell which one needs replacement, however, the components inside are difficult to determine. Therefore, you need help from a technician.

Assuming your phone just refused to charge for no apparent reason, this is what you’re going to do…

Step 1: Verify your charge is working

There are different ways to do it. You can try charging other devices with it and if they respond, it means it’s still giving out current.

You may also try using a different charger (if possible) with your phone to know if it will charge. If so, then it’s almost certain your charger is busted or damaged at some point.

If other device won’t charge using your charger or if your phone won’t charge with a different one and both chargers were plugged in from the same source, try a different outlet. If still nothing, then proceed to the next step.

Step 2: Verify the USB cable/cord is good

You may plug the USB cable to other chargers just to see if the phone would respond if it could detect current being pushed to the battery. You can also use a computer to know if the phone gets detected by the computer (if it’s still on) or somehow charges.

Of course, the other methods in knowing if it’s a cable problem is to use a different cable and see if your Galaxy S3 charges. If not, then it probably not the cable that has a problem. So, proceed to the next step.

Step 3: Check if the USB/Utility port is loose

If the port is loose, the phone may charge if you hold the cable while charging. Some users reported they wiggled the cable around and their device detected current being pushed in but only for a few seconds.

You will actually know if the charging port is loose by pushing the end of the cable to the left or right, up or down. There’s a play regardless of what direction you pushed the cable to, then there’s a possibility it’s a loose port.

We technicians will immediately check if the problem is with the port’s connection to the board because if it is, it can be fixed by re-soldering the connectors. But then again, you need help from a technician if this is really the problem with your phone.

Assuming the USB port is fine but the phone still won’t charge, proceed to the next step.

Step 4: Verify the battery is fine

You must begin this procedure by checking if the battery is properly mounted on the phone. Just open the back cover, remove the battery and try doing these…

  1. While the battery is out, check the connectors on the phone to see if they properly aligned. If one of them isn’t touching the connector on the battery, the phone won’t power up and won’t charge.
  2. Get a dry cloth and clean the connectors on the battery as corrosions often interfere with the current.
  3. Try spinning the battery on the table to know if there are bulges. If it spins, then it’s time you bought a new battery.
  4. Assuming the phone’s connectors are fine and the battery’s are clean and that there are no bulges, place the battery back in and attempt to charge the phone.
  5. If the charging signs won’t show (i.e. charging icon and the LED indicator), then try a different battery.

There’s no guarantee it’s a battery problem so if you could just borrow from a friend, that’s better so you won’t have to spend on a new battery.

Step 5: Send the phone in for repair

If you have tried a different battery and the phone still won’t charge, then seek help from someone who can do further testing. There could some issues with the hardware inside. If you noticed the device getting hotter prior to the problem, then it may have overheated affecting some components.

However, if the phone got damp or wet, the charging or power IC may have been busted. This is the worst case scenario as you will be required to buy a new motherboard for the phone to work again. Of course, buying a new phone is more practical than having the motherboard replaced.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Samsung Galaxy S3 and the Galaxy Note 2 exempt from the Lollipop update in the UK

Galaxy Note 2

The Samsung Galaxy Note 2 and the Galaxy S3 users in the UK will be disappointed to know that the company has decided to skip the Android 5.0 update for the two smartphones. Both smartphones were released in 2012, so it’s not really a surprise to see that the company isn’t sending out the updates to those devices.

This is particularly frustrating for the users considering the fact that devices in other regions are seeing the update, so Samsung clearly has to do some damage control to save itself from the ire of the fans.

Technically speaking, the two handsets do possess the hardware to run Android 5.0, so it’s merely a case of Samsung giving up more than anything else. However, the company will cite hardware incompatibility as one of the issues for this. But that logic goes out the window when we see other variants of the handset getting the update.

But all things considered, users should seek solace in the fact that Samsung has provided all the updates leading up to Android 5.0 for the two smartphones and the plug had to be pulled sometime. Are you one of the frustrated users?

Source: @SamsungMobileUK – Twitter

Via: Android Central

Samsung Galaxy S3 Problems, Errors, Solutions and Troubleshooting Guides [Part 64]

Samsung-Galaxy-S3-Problems-56

Hello guys. This is the 64th installment of our Samsung Galaxy S3 troubleshooting series where we answer the questions sent by our readers via email or social media. For our readers who asked us if Galaxy S3 can run Android 5.0 Lollipop, yes it can but the firmware should be modified. Actually, there are already existing custom ROMs for the S3 that are based on Android 5. However, you need to have the phone rooted first.

For those who have just tuned in and currently bugged by a problem or two, feel free to email us at [email protected] and we will help you fix your problems or find answers to your questions. We, however, ask you to provide as much details as possible so that we can accurately assess your concerns and provide appropriate solutions. You may also post on our Facebook wall and/or Google+ page.

Galaxy S3 Messaging Has Stopped

Question: Hello, last day I updated my phone’s software, but after a few hours I noticed that every time I tap the messaging icon the app won’t open. I tried several times turning my phone off and on but I have no luck. However, I also noticed that there’s a notification message pop-up on the screen “Unfortunately, Messaging has stopped.” Any suggestions about my issue? Thanks! — Mark

Solution: Well, Mark we’re glad you reached out to us. However, regarding your concern, a lot of our readers also have this kind of problem after doing software update. But don’t you worry, it’s easier to fix this problem than you think. Please follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Force Close button first.
  7. Tap Clear Cache button.
  8. Tap Clear Data button, then OK.

After you did the procedure and the error message still persists, it’s time you wiped the cache partition.

  1. While your phone is on, simply remove the back panel and remove the battery for just a minute.
  2. Insert the battery back.
  3. Press the Volume Up, Home and Power button at the same time.
  4. When the phone vibrates, release the Power button but continue pressing the other two until the Android System Recovery screen appears.
  5. Use the down Volume button to highlight ‘wipe cache partition’ and press the Power button to select it.
  6. After doing the ‘wipe cache partition’ highlight ‘Reboot system now’ and simply press the Power button to reboot your phone.

This procedure often fixes problems like the one you currently have.

Galaxy S3 Won’t Turn On

Question: Hi team, my Samsung Galaxy S3 won’t turn on anymore, and I don’t have an idea what’s the cause of the issue. I removed the battery several times and tried to turn on but my phone won’t. Do you think this is major issue? And how can I fix it? — John

Solution: Hello John, thank you for the time you spent explaining your problem. Whether it is a major issue or not, well, I’m not really sure what’s the cause of the issue but I suspect the battery of your phone is defective. That’s often the case.

You can simply plug the charger in, and wait for about 5-10 minutes until the charging icon displays. If it’s not showing up, you can remove the battery and then press and hold the Power button. By simply doing this procedure all stored electricity from the electronic components will be discharged. After that, put back the battery and connect it to the charger and observe if the charging icon will show on the screen.

To troubleshoot further, you can also try to connect your phone to the computer and wait if the charging icon will show-up on the phone screen. If not, try using a different USB cable to rule out the possibility that the charging problem isn’t caused by a damaged or cut cord.

After doing it and the charging icon still doesn’t show on the screen, try to power it’s time to try a different battery. There’s a big chance the battery is busted and can’t hold a charge anymore. If the problem persists, however, send the phone in for repair.

Galaxy S3 Browser Can’t Open A Link

Question: Good day, I have a 2 month old Samsung Galaxy S3. I noticed the issue 2 days ago when I cannot open a link on the same web page. And it’s annoying because the error message is always showing-up telling to close the window in order to open another window. Can you fix it? — Kelly

Solution: It would have been more helpful if you included the name of the browser you’re using but since you didn’t, I would assume you’re using the stock one. The issue seems like you opened a lot of windows or tabs so that’s why your phone cannot anymore open another window. So, try to close existing windows first, then open the page again and tap on the link to see if there’s a difference.

However, if that’s not the case then probably there’s something wrong with your browser or there’s a browser glitch. Here are the steps you can follow to fix the problem:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the browser you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

After doing the steps mentioned above and if you have the same issue, as a workaround, you can install a different browser from the Play Store. Or, you may perform factory reset.

Email Won’t Open in Galaxy S3

Question: Hello guys, my Galaxy S3 cannot anymore open email. I noticed this issue 2 days ago, when I attempted to open the screen it goes white and the notification will show saying email isn’t working. Aside from that issue I’m also experiencing Wi fi problem in which my phone could not connect to my home Wi fi. I’m sure that my Wi fi is perfectly fine because my other devices can easily connect without a problem. How can I fix this? More power! — Paul

Solution: Hi Mark, our team is glad about the issue that you’ve sent with us. Well, the first issue that you have seems like there’s a minor glitch in the email app you’re using. One way to address this is to re-setup your account but in order to effectively do this, clear the cache and the data first. I recommend you try this: go to Settings˃ Application Manager˃ All tab˃ Email˃ Force Close, Clear Cache, and Clear Data. Please note that following these steps may delete your settings and also the messages saved in your phone. But for now it seems like you don’t have much of a choice but to clear your cache and data.

Regarding your Wi fi issue, there’s a lot of reasons why you’re unable to connect on Wi fi. To address this problem, I recommend you to try rebooting your network devices such as your modem and router. If your phone still can’t connect on Wi fi try to go to Settings˃ Connections˃ Wi-Fi and tap the Menu key and set “Keep Wi-Fi on during sleep” to “Always.” Furthermore, don’t forget to turn Wi fi t power save mode off.

Galaxy S3 Keeps Crashing After An Update

Question: Good day team! I have a minor issue with my Samsung Galaxy S3. 2 days ago I downloaded Android firmware with version 4.3 but after a few minutes I noticed that I cannot anymore upload a video to Instagram. I suspect that my phone was bugged after the download. And just recently, every time I attempt to type on my phone it keeps on crashing. How can I fix it? Thanks! — Ryan

Solution: It seems like there’s a problem between the Instagram app and the firmware of your phone; more often, it’s compatibility issue. The best thing that you could do is to clear the cache and data of Instagram. By doing this, you may lose some of your data , so make sure to backup all your data before hitting the button. After that if you can still encounter the same issue then you can force close the app and clear the cache and data again. After doing that, and the issue persist then you can simply uninstall and reinstall the app. If the problem is with the app then the uninstalling and reinstalling can fix the issue.

However, if the same problem occurred after the reinstallation, the problem is with the firmware. Performing full hard reset is the key to the resolution of this problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Loss Of Audio During Calls on Galaxy S3

Question: Hello, I have an issue with my phone it started last week when I tried to make a call. However, in a first few minutes of talking to my friend my phone is working fine and all of a sudden I can hear nothing. I redialed and same thing happened, I tried it several times and the issue is happening over and over again. Is this a setting issue? Thank you! — Ethan

Solution: Hi Ethan, regarding your concern, it seems like it’s not a setting problem. However, I can help you on how to adjust your phone’s in-call volume to rule the possibility that it’s the one having a problem. Here are the steps:

  1. Open the Phone app.
  2. Tap the Menu key and select Call Settings.
  3. Choose an option that says “Use extra vol. for calls,’ make sure it’s checked.
  4. On the same screen, tap ‘ in-call sound EQ settings.’
  5. Simply tap ‘in-call EQ’ to select an equalizer.
  6. Simply select an in-call equalizer that’s best fit for you.

After adjusting your in-call equalizer try to see if the volume still drop’s while you’re calling. If the issue persists, then that’s the time you can go to the nearest authorized technician in your place for further checking of your phone. The problem may be related to the earpiece or the speaker.

Galaxy S3 Showing No SIM Card Error

Question: Hi team, I have my Galaxy S3 since last year but yesterday my phone is having an error showing on the screen No SIM Card . I turned off and on my phone but the notification remained on the screen. How can I fix it? Please help! — Mich

Solution: Well, you need to make sure that you properly inserted the SIM into the slot. After doing that, if the error message still showing on the phone screen then try to clean the receptors of the SIM card to get rid of corrosion if there’s any. However, after doing those procedures and the error message still shows up, then that’s the time to call your service provider for further verification of the SIM that you’re using. The No SIM card error means that the phone cannot, in anyway, detect the SIM card that was mounted on it. Either it was damaged or not properly mounted and there’s no contact between the connectors/receptors. If proven that the problem was the SIM card, your provider will give you a new one.

Galaxy S3 Keeps Changing The Password Of Email

Question: Good day team, for almost a week now my Galaxy S3 keeps changing the password of my email. I changed password several times a day just to keep it working. But after a few hours the issue still persist and it’s very annoying because it causes delay on my business. Do you have a fix for this? — Anne

Solution: Hi Anne, I think you have a minor issue with regards to the app that you’re using. However, many Galaxy S3 users are also experiencing the kind of issue as what you have right now. You’ve mentioned that you’ve changed your account password several times to keep your email working. As what I can see here, it seems like you need to update your email app, if possible, to avoid changing the account password every now and then.

To solve the issue, you only need to clear the cache and data of the email app that you’re using and setup your account again:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the email app you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

Galaxy S3 Can’t Make / Receive Calls

Question: Hello, I have a Galaxy S3 and working great for 3 months now. Just yesterday morning my phone can’t anymore make and receive calls. I’m with straight talk since I bought my S3. I already reset the phone twice but after, my S3 still won’t make and receive calls. Please help!

Solution: This kind of issue is very common, however, you need to call your service provider for further verification of your account. And as I can see there’s nothing wrong with your phone, and there’s no point in troubleshooting if there’s a network issue. So, you can call your service provider and tell the representative what happened so he/she can on their end.

Galaxy S3 Can’t Receive Email Messages

Question: Hi, for almost a week now my Galaxy S3 can’t receive an email messages. I noticed the issue just this week when I tried to open my email from Laptop and it showed 23 messages. However, as I checked it on my phone there’s no messages receive for the whole week. By the way, I updated my phone’s software 2 weeks ago and probably this is the reason why I can’t receive an email. How can you suggest? — Mark

Solution: I agree, due to the update that you did 2 weeks ago your email app was affected. However, we will be giving you a procedure that can help fix the issue. Please note that you will lose all your settings and downloaded emails if you did this:

  1. Go back to the Home Screen.
  2. Tap the Menu key.
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen gong to the left until contents of all tab displayed.
  7. Scroll to and tap email.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Stuck On Samsung Logo After the Reset

Problem: Hi there, your suggestions have been great from what I’ve seen but unfortunately non have worked so let me tell you my story.

I had an S3 which I sent to my mum in Cyprus as I have upgraded to an s5 now. Apparently it was not recognising her sim card and so she took it to a cypriot phone shop to get unlocked. ( I never trust those people to unlock phone. I always go to the phone provider to do it.) She said apparently he couldn’t do it through trying because the s3 had too much security. She sent the phone bak and it was working fine as it was before I sent it off. I decided to give it to my gf here in England so I factory reset it so she could go through the start up options herself. After resetting the phone (which I did three times before sending it to Cyprus so I know it was ok) the phone reset but now it will not load past the samsung screen. It just flashes Samsung over and over again.

I tried your method of pressing the menu key repetitively beside the home key but that didn’t go into safe mode.

I then tried the up volume, home and power key and followed your instructions there too, I even tried factory reboot again via that option yet still nothing.

I’m worried the cypriot shop merchant scrambled something but surely if it returned working before I factory reset it then it should still work now?

Any ideas or do I need to take it to the shop for repair?

I hope to hear from you very soon as this is frustrating me. I lived my s3 and hate that it’s broken. Many thanks, Robin.

Troubleshooting: If the phone powers on but stuck on the logo, then it can boot up in either safe mode or recovery mode, unless the software was modified or if it’s running on a custom ROM. Please try and try booting it in recovery mode because if successful, wiping the cache partition will fix the problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power Try to follow the order when pressing the keys. Remember, pressing the Volume Up and Home buttons if the phone is off won’t do anything until the Power key is hit. So, basically, hit the Power key last.
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

If you can’t go into recovery mode, then it’s time you need help from a technician.

Galaxy S3 Won’t Turn On

Problem: Hey buddy, I am using a Samsung Galaxy S3 past 2 years and it was working as fine as it was when i bought it until last night.

Last night I was typing a message on my mobile and it was last 2% of the battery left when it just hung surprisingly. Out of my wit, I opened the back panel and took the battery out. When I reconnected the battery the phone showed a white screen with black strips which more or less resembles a newspaper print (black and white). I tried taking out battery again and putting it back several time but the phone shows no operation. I wish if any of u can help me out? — Shradha

Troubleshooting: First of all, make sure there’s enough battery left so, charge it first. If the usual charging sign and the red LED lights up, then the phone is fine. Once the battery is full, remove it from the compartment, and then press and hold the Power key for a minute. Place the battery back in and attempt to turn the phone on. If the screen still shows black strips, it’s a display problem. You need to have it checked by a technician.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Samsung Galaxy S3 Problems, Errors, Solutions and Troubleshooting Guides [Part 63]

Samsung-Galaxy-S3-Problems-53

To our readers who emailed us and asked if Samsung Galaxy S3 would receive Android 5.0 Lollipop, the answer is NO. There won’t be a lollipop update for the phone, at least, not officially. If you want to take the risk, you may download and install custom ROM based on Android 5.0 on your phone but you can’t expect Samsung or your service provider to roll out the update.

This is the 63rd part of our Galaxy S3 problems troubleshooting series. I addressed 10 problems in this post so for those who already emailed us, try to skim through this page to see if your concerns are among ones I addressed here.

We are always willing to help you with your problems. Feel free to email us at [email protected] or post your concerns on our Facebook wall and/or Google+ page. We won’t charge you for anything but there’s one thing we ask of you; provide all necessary details about your problem so that we can accurately assess your problems and provide appropriate solutions and troubleshooting guides.

Galaxy S3 Can’t Boot Up Completely

Problem: Hello, my Samsung wouldn’t turn on today and I found this: How To Fix A Galaxy S3 That Won’t Turn On [Troubleshooting Guide].

I followed the instructions right up to re-booting. Attached is a picture of the phone after trying to wipe the cache. I don’t know of anyone that has the same phone as I do to try their battery. With the information on the screen of the phone in the picture, are you able to tell me what I should do next.

P.S. This is used as my work phone. — Samantha

Troubleshooting: Hi Samantha! Apparently, your phone can boot in recovery mode, so there’s a chance the problem can be fixed. You’ve already tried wiping the cache partition to no avail. The next procedure is to perform a full hard reset, which will delete all data saved in the phone’s internal storage. But the thing is, there’s no guarantee the phone will successfully boot up after doing so.

The error prompt you’re getting (E:failed to mount /cache) means there’s a sector in the phone’s memory that can’t be read and most of the time this is caused by a firmware problem. Re-flashing the firmware will definitely fix this but let’s try to exhaust all possible troubleshooting guides. After all, the tech that may handle your phone will reset it as the first step in knowing what the problem is. Once reset won’t work, he would reflash the firmware, so all your data would still be lost.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

If this procedure failed, let the tech handle the problem for you.

Galaxy S3 Screen Turned White

Problem: I have a question. my Samsung Galaxy S3 was hanging and i wait it for awhile and hope it can works normally but its still hanging, so I dropped off the battery then dropped in again and i try to power it in, but the LCD turned into white blank and just liked it until now. what should i do? what is the solution, please answer. Thank you. — Hegar

Troubleshooting: I was hoping you’d include some information how this problem started. Problems like this just happen out of the blue, there must be a cause. But anyway, the first logical thing to do is to boot the phone in safe mode just to know if it could.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If it could successfully boot in safe mode, it means there’s a third-party app that caused the problem. Find the app and uninstall it. However, if the screen remained white, then try booting it in recovery mode to find out if the display will still display dark colors–recovery mode has a black background.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.

If the screen stayed white, it’s a hardware issue. You need to have the phone checked by a technician, otherwise, factory reset will save it.

Galaxy S3 Can’t Use Mobile Data

Problem: Hello, I found you on the internet here in Sweden. I have a Samsung Galaxy s3 unlocked from Verizon in the U.S.,

I put in a SIM card for a telephone company here named Telia and it calls out and receives just fine but no data mobile. Why can’t I use the internet? What do I need to do to fix this problem? Thank you so much for any input on the matter. — Wendy

Troubleshooting: Hi Wendy. To be able to connect to the Internet without having to use WiFi, you need to connect to a mobile data network. I am not acquainted with Telia but mobile technology is the same all over the world. That said, you need to have the APN settings provided by your service provider. Call them and ask for the correct one and have the rep walk you through setting it up in your phone. After that, make sure mobile data is enabled and you’re good to go!

Galaxy S3 Randomly Turns On and Off

Problem: My phone has been acting funny all day. it has been starting and turning off all on its own. i have backed it up and restored everything back on it and it seems to work just fine as long as i leave it on the table and use it but the minute i pick it up it starts to glitch. HELP!!!!! This is my only phone as i no longer have a house phone as i cannot afford both. Sincerely, Jamie.

Troubleshooting: Hi Jamie. It seems like the battery is loose or something. So, please secure it. You may insert a small of paper just to keep it in place. Another possibility is that the Power button may have been stuck or damaged. Try pressing it multiple times just to see if it can still be fixed by such a simple procedure. If the problem persists, seek help from a technician.

Galaxy S3 Can’t Send/Receive MMS On Straight Talk Network

Problem: I’ve been dealing with one of the issues covered in part 62 of your troubleshooting guide, “Can’t Send / Receive MMS Under Straight Talk Network” (wich I’ve included at the end of this email) for several months.

The answer you give is exactly what I’ve done to try to fix the problem. I’ve called several times. Customer service claims they cannot help because there are no APN settings on a CDMA network. If you continue to try to get help they make you call back from a different phone to go thru their troubleshooting steps. After that doesn’t work (because they clearly have no idea what the problem is) they claim a tech will call back. They never do.

Do you have any other suggestions to try or things to ask/say to customer service? I appreciate any help you can provide. Thank you, Sam.

Troubleshooting: Hi, Sam! I am sorry to hear Straight Talk reps didn’t exhaust all troubleshooting procedures in a bid to get this problem sorted out. At least, now, you already have an idea how they treat their subscribers. If you want to proceed using their services, try these procedures:

  1. Update Profile (Settings > About Phone/System Updates > Update Profile)
  2. Update PRL (Settings > About Phone/System Updates > Update PRL)
  3. If first two procedures didn’t work, full hard reset (via recovery mode).
  4. Reprovision network services (dial ##72786#).

If all these failed, transfer to another carrier that cares about their subscribers.

Apps Icons Greyed Out on Galaxy S3

Problem: Hey guys. I have an ongoing issue that I don’t know if you have covered before or not. Random app icons don’t appear as they normally would, they appear ghosted. They work fine it’s just their appearance. Some times they all appear normal but as of late, not so much. Thanks for your time. — Scott

Troubleshooting: Hey, Scott! It looks like these apps were moved to the microSD card, which is malfunctioning now. When apps are moved to the SD card, all data will be transferred to the new location and what’s left in the phone’s internal storage are few files including caches and icons. If data are inaccessible, the icon will still be viewed but it’s greyed out. In this case, you need to fix the microSD card first to fix the real problem here. Or, you can simply uninstall these apps via Google Play Store and just re-download them.

Disable Stock Email App on Galaxy S3

Problem: Hi, I use a Samsung S3 and use the gmail app to sync all my email accounts. Everytime I get a email I get a notification from gmail but I also get a notification from the email sync program that came with the phone. Is there a safe way to either delete or disable the email system that came installed on the phone without disabling the gmail app? Thanks for any info you can provide. — Michael

Troubleshooting: Hi Michael. The Gmail app, while developed by Google, isn’t the native Email app in Android. In your Galaxy S3, Email is the default client. You cannot disable it without rooting your phone but you can clear any account you’ve setup for it without compromising Gmail. Follow this procedure:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the browser you’re using.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Firmware Update Failed

Problem: Hi, so my S3 has just been giving me problems lately. Over a week ago i had to do two factory resets as it just kept giving me an adroid.processs.com error message. Yesterday i woke up to it giving me a clock and google play has stopped error message. I did an master reset last night. I have managed to get it to start working and no error message but now i cannot update software. When i confirm that i have read and accept the terms it starts registering my phone and gives me a process failed message. How can i fix this? Is it fixable at all? Please help. Kind Regards, Vanessa.

Troubleshooting: Hi Vanessa. The ultimate solution to this problem is to re-flash the firmware, however, there’s always a chance that pulling down the update via Kies and install it on the phone will fix the problem. So, please try that first before you let the tech sort this one out for you.

I don’t know what kind of update you were trying to download but I don’t know of any update available for the S3 as of late. Samsung may have also stopped seeding updates, so it’s possible that the update your phone is seeing has long been removed.

Galaxy S3 Reset After Battery Drained

Problem: Hi, I have a Samsung s3. I was driving and using the GPS on my mobile. After an hour of driving the batter drained completely and my mobile was switched off. When I came back home and recharged my phone, it was up and running but all the data (text, call logs, photos) and downloaded were lost. Even my phone settings were restored to default. Is there a way I can recover it?

Troubleshooting: Yes, there were instances when the phone would run in it defaults after the battery got drained and the most common solution was to just reboot the phone, so please try that. If that failed, then there’s nothing you can do to recover data that were deleted, apps that were uninstalled, or settings that were reset to default.

Galaxy S3 Can’t Detect SIM Card

Problem: Hi, my Galaxy S3 all of a sudden showed a message “Not detecting Sim Card, restart” then my phone would restart. The message would go away and then come back. Now it is on constantly. The phone will work however the message still pops up and the phone will restart by itself. Why is this going on? — Carole

Troubleshooting: If the phone didn’t suffer any liquid or physical damage, then the problem is with the SIM card itself. You need to call your service provider and have the SIM card replaced. However, if the phone had liquid or physical damage, then have it checked by a technician as soon as possible.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 61]

Samsung-Galaxy-S3-Problems

Released in 2012, Samsung Galaxy S3 was one of the most popular smartphones and with millions of users around the world, the emails we’ve received since we started supporting the device have reached 1% of the total number of units sold yet. So, we’ll continue publishing support articles for this device until we’ve addressed of the issues owners could possibly encounter.

There are already more than 600 problems listed on our Samsung Galaxy S3 Troubleshooting page, so if you have issues with your device, I suggest you visit it first and try the solutions or troubleshooting procedures we provided. If they didn’t work, then email us at [email protected]. We enjoy helping our readers and we are doing the best we can to assess your concerns and provide appropriate solutions. So, please, do your part and include all necessary details of the problem when you email us. You may also post your concerns on our Facebook wall and/or Google+ page.

Galaxy S3 Cannot Boot Up Completely

Problem: Had phone for 2 years – not overloaded as far as i am aware – biggest load would probably be about 6 vids of my son & wife total about 18 min. It had started playing up a bit (a few secs delay on the desktop icons coming up when rebooted). Now wont go past the google logo to restart. Im told that by reinstalling software they can correct but it will wipe all info- i am desperate to retrieve the contacts/pics/videos (& txts if possible) – is there anything i can do? — Mick

Related Problem: Hi, I have the Galaxy s3 and last night it was on the charger working perfectly fine then I took it off the charger to send a text, after that it died. When i powered it on it got to the red Verizon logo screen and just stayed stuck on the screen. i’ve tried everything from taking the battery out multiple times and even keeping it out for a while then trying again and have even took the battery out counted to 30 and put it back in and it just continues to power on but once it gets to the red Verizon logo screen it just stays there stuck on it. is there any information you can give me to help this problem? Thanks.

Troubleshooting: Reinstallation or re-flashing of the firmware is the last resort. I don’t know what happened to the phone or why it started “playing up” but if it hasn’t been soaked in liquid or dropped, there’s a chance that the problem is caused by a minor glitch. I understand that you have to salvage some important data in your phone, so let’s take the safest route in troubleshooting this problem.

The first thing I want you to do is soft reset. When it comes to minor hardware and firmware issues, this procedure is very effective.

  1. While the phone is on, remove the back panel and pull the battery out.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in and secure it with the back cover.
  4. Attempt to turn the phone on to see if it could go past the logo.

If soft reset didn’t fix the problem, then try to boot the phone with all third-party apps disabled.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

In case the phone can successfully boot up in this mode, use the opportunity to retrieve all important data you don’t want to lose. However, if the safe mode remedy didn’t work, then try booting up in recovery mode and wipe the cache partition.

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

If all of these procedures failed, then there’s a slim chance you can retrieve your data. You might consider seeking help from a technician.

Galaxy S3 Doesn’t Have Option For Conference Call

Question: I purchase a new, unlocked Galaxy S3 last fall (international version) and use it on the T-Mobile network. The other day when I was checking to see how to make a conference call, I found that my screen shows a “Record” icon where the “Add Call” icon is shown to be on every S3 manual/guide I can find. Is there any way to add or find the “add call” button on my phone? I can’t think of any time I’d use the record button, but would like the option of making a conference call. Thank you for any help you can provide!

Answer: There are different variants of Galaxy S3 and more often, they are based on laws in states or countries they will be marketed. For example, if privacy law states it is forbidden to record phone calls, then such feature will be removed or replaced. In your case, the conference call function was omitted, which is usually normal for international variants considering not all service providers allow call conferencing. If your provider allows it but your phone doesn’t have the capability to do so, you can root it and flash a custom ROM with such function. As far as you are stock, there’s nothing much you can do about it but use the features that came with the phone.

Straight Talk Galaxy S3 Hasn’t Received Firmware Updates

Question: I have been using Straight Talk service since April of 2012. I have had the Samsung Galaxy S3 since November 2014 it came stock out of the box with Jelly Bean 4.1.2, why haven’t I received any system updates. Prior to having the S3 I had a LG Optimus Showtime (purchased in April 2012) I didn’t get any system updates on the LG either. I bought my daughter a Verizon Prepaid for Christmas of 2014 her phone received the 4.4 KitKat update less than a week after she had the phone. In my research some have said it’s Straight Talk others have said it’s Samsung. Do you know or can you find why I have not received any updates on my phone. — Clarance

Answer: Hi Clarance. You haven’t tried calling Straight Talk and asked them about it, have you? Well, Straight Talk branded Galaxy S3 or any Android phones for that matter won’t receive updates simply because the company won’t roll out one because it is against its Terms of Service (ToS). Therefore, the firmware that came with the phone will be the same firmware the device will run until it’s damaged after years of use. But you may contact Samsung about it so you’ll be instructed what to do to update your phone. There were reports suggesting some users were able to pull down updates through Samsung Kies, so it’s to try that method. But if you’re expecting Straight Talk to spoon-feed the update to your device, that won’t happen.

Messaging Problem and Other Issues with Galaxy S3 Mini

Problem: Hey there, my S3 mini can’t functionally handle group texts. There was some kind of mandatory system upgrade (phone did it automatically, I didn’t have a choice) and ever since, group texts are unusable. I’ll get them out of order, mine won’t send for 5-10 minutes (if at all), and I’ll get repeated texts an hour after they were originally sent out. Doesn’t matter if it’s with Android users or iPhones. It’s every time, but not necessarily every message. Some go through just fine, but then one will be delayed for 5, 10, even 20 minutes. GroupMe saves my life, but I can’t have every conversation that way. Is there any fix for this?

The phone has some other issues as well, things like the camera crashing for no apparent reason, or calls not going through, or the map not loading. Any advice you could offer would be helpful! It makes me want to very carefully smash the phone with a hammer. — Margie

Troubleshooting: Hi Margie. Well, smashing the phone with a hammer will not necessary fix your problems but they sure will disappear if it’s crashed to pieces. I understand your frustration and I don’t know how much time you already spent with your phone trying to fix those problems. As much as I am willing to walk you through exhausting all possible troubleshooting procedures, I know you’re already exhausted so here’s the solution–hard reset!

There’s a lot of problems for a single phone that just received an update. Even if we troubleshooting them one-by-one, there’s no guarantee they’ll be fixed so take the shortcut now and save time but don’t forget to backup all your important data first:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Operate Normally After Being Wet

Problem: Hello, this is fahmida Islam, i justed wanted to know if you can tell me what to do with my Samsung galaxy S3as my brother licked my phone and then it stopped working so i put inside dried rice to soak the water for 3 hours then i turned it on and the colour changed and it keeps getting blanked, its like my phone screen broked but sometimes it works. Would you please give me soem advice on what i can do? Thank you!

Troubleshooting: When liquid enters the phone, there’s no way we can tell the extent of the damage. In your case, however, try putting the phone in rice for a couple of days because there’s a possibility that little of amount of liquid is still messing up with the circuitry. If the problem persists after that, then it’s time you had the phone checked and/or cleaned by a technician. The good news is it still powers on, so there’s a big chance it will be fixed.

Galaxy S3 Can’t Boot Up Normally and in Recovery

Problem: Hi, I lost my phone by dropping it in an outdoor trash bin for 3 hours (!!!!) and was lucky enough to find it. I used a wipe to clean the outside (the back has a protective rubber cover), which may have been a fatal mistake.

The phone was usable for phone call, msg, and email, except the bluetooth wasn’t working properly, and I kept getting a message that the Play Store had to close.

A few more apps gave that message, so I did a soft reboot. It closed down properly, but then got stuck on the first Samsung screen.

I did a hard reboot, removing and restoring the battery, sim card, etc. Same problem.

I tried your method to do a factory reset, but even though I saw the red “recovery” message, it got stuck again on the title screen. Help! Thank you, Deborah S.

Troubleshooting: Hi Deborah. We really don’t know what happened to the phone when it was misplaced but please try to check if the LDI (Liquid Damage Indicator) turned to pink, red or purple. If it did, water may have gotten inside the phone. Put the phone in a bowl of rice for a day or two to dry it off and then attempt to turn it on. If it has the same problem, try removing the battery and press the Power key for a minute to drain off stored electricity in capacitors. After that, attempt to turn the phone on.

After doing all of those and the phone still refuses to boot up, you need to have it checked. The firmware may have been corrupt and needs to be re-flashed or there’s some sort of hardware problem.

Galaxy S3 Battery Drains Quicker

Problem: Hello, I already read some troubleshooting topics about the Samsung Galaxy S3, and as always it’s quite helpful. Since not so long ago I’m dealing with a strange battery issue (I don’t know if there’s already a topic about this, but I guess asking will tell).

My battery (or perhaps my software) is acting strangely nowadays. When I’m charging it to the maximum and disconnect my charger from my phone the battery percentage drops instantly from 100 % to 95 % (or even less, mostly 93 %). Even while in my pocket it keeps dropping rapidly. After a few hours it’s below 15 % already, and even faster while my wi-fi is activated.

At first I was thinking about lots of junk files that may cause the problem or malware. I installed both Malwarebytes and CCleaner and scanned for a few times already. However, the same problem remained.

Then I tried to fix battery issues with the help of an app named Battery Doctor. It does help a bit, but my battery still drops rapidly.

As a last attempt I tried out another charger and a factory reset. I was thinking perhaps it could have been the software or my charger causing the strange events of my battery.

Is my battery out of commission already? I wouldn’t dare to think about that since it is a pretty new one. I started using it a few months ago and it was in the box for a year or so. I hope there’s something I can do to fix this. Thanks a lot for taking the time to read this! — Appie

Troubleshooting: It sounds more like it’s a battery problem, Appie. I understand it’s new but when it comes to the quality of the hardware, there’s no guarantee that the one given to you doesn’t have a flaw. There’s one way to find out, either you try your battery on another phone or try a new battery on your phone. Moreover, there’s no guarantee that buying a new battery will fix the problem so I suggest you borrow from someone if necessary just to find out if the phone drains normally. If it doesn’t, then there’s a more serious problem with the phone and you need to have it checked.

Galaxy S3 Won’t Power On Completely But Enters Boot Loop

Problem: I own a Galaxy S3 that won’t turn on. I own two batteries because the port on the bottom is damaged. So I’ve been swapping the batteries without any problem. The last time I swapped, the phone automatically tried to power on by itself. Normally I would have to press the power key to turn on. When I swap the battery, after a second or two, the phone vibrates and I see the Samsung logo light up. Then it would disappear and then I would briefly see the Galaxy S3 logo pop up. I tried almost everything and I’m about to give up. Could it simply be the battery charger isn’t working? I don’t understand why it would try to power up without pressing the power button. I would appreciate any help on this. I would hate to buy a new phone. Thanks. — Hyunki

Troubleshooting: First of all, the port is already damaged, so there’s a possibility that, somehow, the circuitry is messed up. The USB/Utility port can be replaced, if you don’t want to buy a new phone, then spend a little money to get that fixed. Secondly, based on your description, it seems like the Power key is stuck. Phone turns on without hitting the Power button but shuts down after a few seconds. It’s not about the charger but the unit itself.

To address this, try pressing the Power button many times to see if you could fix it, if not, then there’s also a possibility it was damaged. It’s time you brought the phone to a technician and have it checked.

Galaxy S3 Soft Bricked During Rooting

Question: Hi galaxy!! I tried to root my phone and it went completely dead.. All it does now is jus show the Samsung galaxy s3 logo but never boot up… What should i do??

Answer: That’s the result of rooting that has gone bad. I’m curious to know what rooting procedure you followed. But anyway, you can bring your phone back to life by re-flashing the firmware. You can do so using Odin and booting your phone in Download mode. Of course, you need to download the first package for your phone, download Odin, and that’s it! You can now proceed to flashing of the firmware.

Galaxy S3 Browser Keeps Crashing

Problem: Hello there, when I’m on facebook on my phone, after a short while the browser seizes & every few seconds makes a kind of grinding noise. A box does come up to Wait / close browser/ report, but it still doesn’t fix the problem. The only solution is to power off & reboot which is darn annoying.

I prefer Samsung to any other make, but this phone is the worst I have ever had & I’m terribly disappointed in it. Any suggestions would be appreciated on fixing this problem. Kind regards, Chris.

Troubleshooting: Well, there are several reasons why the browser crashes but there’s one procedure that is effective enough to fix issues like the one you’re currently experiencing–clearing the cache and the data.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the browser you’re using.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Sudden Loss of Signal Before Shutdown

Problem: Hi there, I am presently using a Samsung Galaxy S3 phone. Recently, I have been facing a very irritating technical glitch with my phone.

Halfway through my using of any app that requires an Internet connection, the signal icon next to the battery bar will suddenly show a circle with a diagonal stroke down the centre, and the screen will start to have weird static lines flashing across it before blacking out.

This problem has been causing me great inconvenience, hence I am seeking advice on what is causing the problem and how it can be solved. Thanks. — Dalton

Troubleshooting: Hey, Dalton. The loss of signal and the flickering of the screen are results of a more serious issue inside the phone. The least you can do is to rule out the possibility that it may be just a firmware issue by doing the full hard reset. If the problem remained after that, then you really have to get the phone checked by a technician.

Follow these steps to hard reset your phone:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Cannot Boot Up After Reset

Problem: Hi I barely bought a galaxy s3 but the guy reset the phone and now don’t want to turn on all the way it just appears Galaxy sign then android T-Mobile the android sign then Samsung and then don’t do nothing what can I do? — Carmen

Troubleshooting: By the word ‘reset’ I assume you meant ‘factory reset’, right? If the phone is stuck on the splash screen after the reset, then it can be fixed by simply wiping the cache partition:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Straight Talk Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 5]

galaxy s3

It is apparently the 5th installment of our Straight Talk Galaxy S3 problems troubleshooting series. I started it by addressing the most common issues S3 owners encountered while using the services of Straight Talk. After the first part was published, emails began flooding our inbox but I was already expecting it because there isn’t enough online support for the company’s subscribers. Well, there is an online community but subscribers are given instructions via private messages, so the solutions or troubleshooting guides aren’t public.

[Index] [Part 1] [Part 2] [Part 3] [Part 4]

If you are an S3 owners under the umbrella of Straight Talk, you can always reach out and talk to us about your concerns like ten of our readers did in this post. Feel free to email us at [email protected] and provide as much details as possible so that it would be easier for us to accurately assess your concerns. You may also post on our Facebook wall and/or Google+ page.

We’ve been supporting Galaxy S3 since 2012 so we already have a long running series for the device. If you’re with other providers or has an international model, visit our Galaxy S3 Troubleshooting page to find problems related to yours.

Straight Talk Galaxy S3 Won’t Power On

Problem: Hello Harold, I have a little problem with my phone. By the way, my phone was purchased by my husband at Walmart last year and originally it’s a straight talk phone. However, last 2 days ago the issue started after I charged my phone and when I tried to turn it on, it won’t turn on anymore. So, I decided to wait for an hour assuming that my phone will still power on but after an hour my phone still won’t turn on.

I called straight talk but they told me to wait for another day and to charge my phone the whole night. So, I waited for a day assuming that my phone will work but the issue is the same.

It’s so frustrating that I spent money on my phone and they cannot fix if my phone has problem. Any suggestion will be appreciated and thank you for this free support guys and more power! — Anne

Troubleshooting: Hi Anne! The fact is no one knows what happened to your phone and why it refused to turn on. I feel sorry that you have to experience this but based on your description, I think this is just a minor issue with the hardware. I assume you have no clue what the cause of the problem is, so let’s take the safest route in troubleshooting this issue.

The first thing I want you to do is to perform soft reset. The procedure will, basically, drain stored electricity in the capacitors leaving the phone without a trace of electric current for a minute or so. This will refresh everything:

  1. Remove the back cover and pull the battery out.
  2. Without a battery, press and hold the Power key for a minute.
  3. After 1 minute has elapsed, place the battery back in and secure it with the back cover.
  4. Now turn the phone on.

In case the soft reset didn’t work, try a couple of procedures to see if the phone could attempt to boot up. So, the next thing I need you to do is try booting the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If it were a third-party app that was causing the problem, I’m sure this procedure would turn the phone on. Otherwise, try booting the phone in recovery mode to see if it is capable of powering its hardware up without loading the entire Android system. If it can, then immediately proceed to wiping the cache partition, otherwise, you will have to let a technician take a look at the phone. It could be a more serious hardware issue:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up and Home keys, then hit the Power button.
  3. When the phone vibrates, let go of the Power button but continue holding both Vol Up and Home keys.
  4. After a few seconds, the Android System Recovery screen appears; you can let go of those keys now.
  5. To wipe all caches in your phone, use to Volume Down key to choose ‘wipe cache partition’ or if you want to perform full factory reset, choose ‘‘wipe data / factory reset’.

Straight Talk Galaxy S3 WiFi Connection Unstable

Problem: Hi guys, I have a Galaxy S3 from other service provider and I used it on straight talk for more than 6 months. After I activated my straight talks SIM Card and transferred my phone number, my phone is working great. However, the only problem that I have is the Wi-fi connection is not stable. There are instances that my phone will automatically disconnect from Wi fi and I don’t know what’s the reason. Last day I contacted straight talk but the customer service told me that they cannot fix my issue because I purchased my phone from other service provider. I’m hoping that you can help me guys about the issue because staright talk cannot fix the problem. Thanks! — Mark

Troubleshooting: Hey Mark! “Unstable” is a pretty vague word when it comes to technology and/or smartphone behavior. Needless to say, we couldn’t know for sure what the issue is and what causes it. While reading your message, I was hoping you’d give one example when the WiFi connection automatically disconnects, but it’s okay. Let’s try to assume things here but let’s stick to the most common issues related to yours–there are two.

First, if the connection drops when the phone goes to sleep or becomes idle, then there’s no problem with your phone. There’s just a setting you need to enable to prevent the phone from cutting out the connection when it sleeps. Just follow these steps and you’ll be fine afterwards…

  1. From the Home screen, tap the Apps
  2. Launch Settings and tap WiFi.
  3. Tap the Menu key and choose Advanced.
  4. Touch Keep Wi-Fi on during sleep, and choose Always if you want to keep in on or Never if you want it off.
  5. Now your WiFi will stay on or off even if the phone sleeps or goes idle.

In case mobile data is enabled and your phone automatically disconnects without apparent reason, then this time you need to disable a setting to prevent the phone from disconnecting more often. Galaxy S3, as well as other Android phones, has an option to automatically switch between WiFi and mobile data in the absence of the other or if one is unstable. Just follow the same steps as above but this time, untick the checkbox next to “Auto network switch” to prevent your phone from switching to another network and disconnect from the other.

After doing these procedures and the phone still has an issue keeping the connection stable, backup your data and perform full hard reset just to rule out the possibility that it’s just a firmware glitch. If the problem persisted after doing so, it’s time you took the phone to a technician and have it checked.

Straight Talk Galaxy S3 Shows Incorrect Battery Percentage

Problem: Hi droid guy, I have a Galaxy S3 from other service provider and transferred to straight talk service for almost three months now. The issue of my phone is not that complicated I think. However, it’s very frustrating sometimes because every time I charge my phone and even though the battery is already full, it shows on the screen “50% battery”. I already changed a new battery but the notification still showing on the screen every time I charge my phone, which I do it everyday. I also called customer service but they want to send my phone to their warehouse but I declined on the offer because I can’t use my phone for 15 days. So decided to send you a message and thank you for this free support and It helps a lot to us. More power guys! — Jamie

Troubleshooting: Hello Jamie. The reason why Straight Talk wanted you to send your phone in is for them to check if it were a hardware problem or just a minor firmware issue. While their intentions were right, they should have advised you to do some procedures on your end to rule out the possibility that it’s just a firmware issue.

But what happens when you reboot the phone? Does it still show it has 50% battery left? If so, try wiping the cache partition:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

In case the procedure above didn’t fix the problem, you are to perform full hard reset before you decide to send the phone in:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Straight Talk Galaxy S3 Shuts Down When Making A Call

Problem: Good day team, I have a little issue with my Galaxy S3 and I’m hoping that you can help me. By the way, the issue of my phone started just this week after I subscribed on straight talk unlimited plan. For the past days my phone can simply make a call but recently I can’t make a call and when I attempt to make a call my phone shuts off automatically. I called straight talk customer service but the representative told me that I need to buy a new battery. But I think my battery is good because my phone is 3 months old and I purchased my phone brand new. I hope you can give me a solution about the issue. Thanks guys and more power! — Paul

Troubleshooting: Hey Paul! When it comes to the quality of the hardware or components, we really can’t be sure. I encountered several brand new Galaxy S3s with defective display, motherboard, and battery. But let’s set aside that possibility for now.

Does the phone shut down every time you make a call or does it happen randomly? If it happens every time, did it occur when you first made a call or it started after you installed some apps? If the problem has been with the phone since day 1, then you’ve got yourself a faulty device, however, if the problem started after you installed some apps, then the phone is safe and performing factory reset will fix it.

In case the problem occurs randomly, find out which app or service is causing it. It is still possible a third-party is causing it or it could be one of the pre-installed apps. Since Straight Talk doesn’t support firmware updates, try connecting your phone to your computer and update it using Samsung Kies. Then, perform full hard reset to fix the problem.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

MMS Messaging Not Working On Straight Talk Galaxy S3

Problem: Hi Harold, I bought a Samsung Galaxy S3 last month at Walmart and subscribed on Straight talk’s $60 international unlimited plan. And by the way I’m one of the BYOP customers of straight talk and for the past 2 weeks my MMS is not working properly and I don’t have signal bars sometimes. And most of the time that I experience such issues is noon and during nighttime. I contacted customer service several times and spent hours talking to the representative but the issue is still the same. The representative changed the APN settings multiple times but there’s no improvement on the issue of my phone. Yesterday I read some of your articles and I hope you can provide me a resolution of my issue. Any suggestions is a huge help for us. Thanks! — Ruby

Troubleshooting: Doesn’t Walmart offer Straight Talk Galaxy S3s only? So why are you saying you’re a BYOP customer when your phone is a Straight Talk variant device? I’m just a little confused here that’s why I asked.

Well, anyway, I believe the problem is with Straight Talk and not with your phone especially that the service worked initially. That said, we can’t do anything to fix the problem but wait for the company to fix whatever issues it has with the network. It is, however, expected the representatives you could talk with when you call the hotline would tell you there’s no problem on their side. Sometimes, you just have to assert that you’re the customer and you’re supposed to get the best service the company has to offer before someone else will take action. So, if the rep would tell you he/she can’t do something to fix your problem, ask for a supervisor or manager.

Facebook Crashes on Straight Talk Galaxy S3

Problem: Hello team, I have a little problem with my Galaxy S3, the issue started when I downloaded an application in Play Store last day. By the way I purchased my phone 2 months ago at Walmart and subscribed in one of straight talk’s unlimited plans. However, after I finish downloading an application my phone reboot itself and assuming that there’s no problem about what happened. In fact, I can make a call. send and receive text messages and browse the web. But just yesterday morning, I noticed that I cannot anymore open my Facebook. All of the applications on my phone is working great but I don’t understand why Facebook is not working. I called customer service the other night and changed some of the settings of my phone but Facebook still not working. I don’t want to call customer service anymore. I hope you can help me guys. Thanks! — Joy

Troubleshooting: Hi Joy. If you’re positive that the app you recently downloaded and installed on your phone was the cause of the problem, then uninstalling it is the most logical thing to do right now. However, after the uninstallation and the problem still persists, then it must be the Facebook app that has a problem. More often, we advice our readers to clear the cache and data first but this time, I suggest you clear the data, uninstall the app and just download a fresh copy from the Play Store.

Clearing the data is necessary to make sure there is no trace of the app in the phone’s memory, then uninstalling will delete all files associated with the settings and app itself.

  1. From the Home screen, press the Menu key.
  2. From the options, tap Settings.
  3. Find and tap Applications Manager.
  4. Swipe twice to left to choose All tab.
  5. Scroll to and tap Facebook.
  6. Tap Clear Data button.
  7. Tap Uninstall button.

Now, download a fresh copy of Facebook app from the Play Store and install it. That should be enough to fix this problem.

Straight Galaxy S3 With New Battery Won’t Power On

Problem: Hello droid guy, I purchased a Galaxy S3 at Walmart the other month, and my phone is working properly. However, just this week my phone won’t turn On anymore. I charged it the whole night and when I woke up in the morning I turn On but it won’t. I thought there’s something wrong with my battery, so I purchased another battery and charged it for 5 hours and but my phone still won’t turn On. I called straight talk last night but the issue is the same and they cannot provide exact resolution on my issue. The representative told me that they cannot fix the issue and she offered me to send my phone to their warehouse for hardware repair but I declined on the offer. I hope you can help me with my issue. I’ll wait of your reply and thanks! — John

Troubleshooting: Hey John! The representative may have thought it is a hardware issue and he couldn’t provide a resolution for the reason that he didn’t have a chance to physically inspect the device. Of course, his only option was to suggest you send the phone in for repair but the least he could do was to make sure it isn’t the firmware that has a problem or some settings.

You must try to find out if the phone can still power on, somehow. Try booting the phone in recovery mode and if it refused, then you have no other option but to send the phone in. However, if the phone can successfully boot up in recovery, try booting it in safe mode immediately to see if it can with all third-party apps disabled. If successful, you can backup your data first, and then perform master reset by booting back in recovery mode. And if the problem still persisted after all these, that’s the time you send the phone in for repair.

Videos Play Slowly in Straight Talk Galaxy S3

Problem: Hi team, I have a Samsung Galaxy S3 and I purchased it on ebay last week. I have a little issue with my phone and I don’t know why this is happening. The issue started when I tried to export a video to a social network, the video is slow and what makes it worse is that the audio is way lower. I called straight talk the other day and I factory reset my phone but nothing seems to work. The representative told that probably it’s because of my internet connection but I think that’s not the problem because I can download videos fast using my internet connection. I hope you can help me with my issue. Thank you and more power! — Miranda

Troubleshooting: Hi Miranda! I’m a bit confused what you meant with “video is slow.” Does the playback stutter? Or does the clip play in slow motion? Have you tried playing other videos and compare their quality with the one in question because there’s always a chance that it’s not the phone or your connection that have issues but the video itself. Maybe it was edited to play in slow motion and inherently has low audio. These issues are way beyond the support of Straight Talk reps so you can’t expect them to stay with you on the phone to try to fix this.

Try recording a video and compare the quality of the picture and the audio with the clip you’re having issues with. If there’s a noticeable difference, then it was a video problem. Otherwise, it would be wise to reset to phone to factory defaults and try again.

Straight Talk Galaxy S3 Signal Bars Crossed Out

Problem: Hi Harold, my phone is Samsung Galaxy S3 and under by straight talk network for almost 4 months. During the first 3 months my phone was working great, signal bars were full and I can easily make and receive calls. However, starting last month my phone has no signal bars anymore displayed on the screen. When I turn On my phone, there’s a circle with a diagonal line through it where the signal bar through it. I asked my friends about the issue but they told me that probably there’s something wrong with my network. It’s weird, because when I’m on other places my phone got signal bars but when I’m home the issue will occur again. I don’t know what is happening on my phone right now. Any suggestions is a huge help, thanks! — Nicole

Troubleshooting: Hi Nicole. Sad to say that it’s not really a network issue but a SIM card problem. You must call Straight Talk tech support and report this. They will let you perform basic troubleshooting, which you are obliged to do, then they will send you a replacement SIM card. That’s all you need to do to fix this but you’ll have to wait for 5 or more days depending on how far you are from their office or warehouse. There’s no shortcut in this especially if you want to retain your phone number.

Straight Talk Galaxy S3 Freezes, Won’t Vibrate

Problem: Good day guys, my phone is 7 months old and I purchased it at Walmart. I have 2 issues with my phone right now, first, my phone keeps on freezing every time I tried to open an application. And second, my phone won’t vibrate anymore every time there’s an incoming call or text. I’ve done everything to do with my phone, I checked the settings but nothing seems to work with it and I don’t have any updates done with my phone as well. I called straight talk the other day and asked about my issue but they cannot provide a resolution on the problem. By the way, my phone is Samsung Galaxy S3 and I hope you can help fix the issue. — April

Troubleshooting: Hi April. Well, if the phone freezes every time you open an application, then you need to fix that before you can fix the vibrator issue. Everything that runs on the phone is either a widget or application, so there’s a chance the phone can’t run the service that makes the vibrator turn every time you have a message or notifications. But of course, I will assume that you made sure the phone was set to vibrate.

Now, since your phone freezes every time an app is opened, it means there are a lot of conflicts in the system and it would take more time to find the culprit than to backup your data and reset the phone.

Full Master Reset

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 59]

Samsung-Galaxy-S3-Problems

We already addressed more than 600 problems that users encountered with their Galaxy S3. If you have problems with your phone, I suggest you visit our Samsung Galaxy S3 Troubleshooting page first and find issues related to yours, then use the solutions or troubleshooting guides we provided.

For those who have just tuned in, we provide free Android support. All we need are details about the problem you’re currently experiencing. Don’t be shy; provide all necessary details if possible so that we can accurately assess your problem. We don’t mind if you wrote a long email as long as it contains details we need to help you better. Please send your problems to [email protected] or you may post them on our Facebook wall and/or Google+ page.

Galaxy S3 Won’t Automatically Switch to Mobile Data

Problem: Hi, if I shut off WiFi I would expect to see the 4g signal in the notification bar after a few seconds. The mobile data box is checked. The only way to get the mobile to start and bring up the 4g notification is to uncheck the mobile data box and then check it again. Then everything is fine until I use wifi again. Appreciate any ideas. Just purchased Samsung Galaxy S3 used with Net10 on AT & T network with 4G LTE. Thanks, Chris.

Related Problem: Hi guys! I own a Galaxy S3 and while it’s working fine, I noticed that it no longer automatically reconnect to WiFi when I get home. Here’s my setup, I have a WiFi network at home but when I go to work, I have no other option but to use mobile data. I am not on unlimited plan that’s why I want my phone to connect to WiFi when I’m home. It’s not doing it anymore. How can I fix this? — Steve

Troubleshooting: Hi Chris and Steve. You guys have two similar issues but don’t worry it’s not really a problem with the phone. There’s just a setting that may have been turned off for some reason. I’m sure the issue will be resolved by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Wi-Fi and hit the Menu key.
  4. Choose Advanced.
  5. Mark the checkbox next to Auto network switch.

Galaxy S3 Email Changes The Password

Problem: Hi, my phone changes the p/w by adding entries up to 32 spaces when my entry has only 10. Has been doing it for about a month. I change it and once I say OK it adds all the other entries which I assume is just repeating the p/w. I still get the email on my iPad, laptop and pc. What can I do to fix it on the phone.

I am 70plus but I keep trying to stay connected. Please tell me in simple terms what to do. Thank you so much.

Related Problem: Whenever I check my email, I am prompted to re-enter my username and password, which is very annoying. It seems like my phone is changing my password every time because when I count the number of characters, there are more than my actual password. I already tried many times re-entering my correct password but this thing keeps happening. And by the way, I already checked and logged into my account via webmail and my username and password worked just fine. Can you help me with this? Thanks.

Troubleshooting: An app shouldn’t be doing that but since it’s already acting that way, it could be some kind of a glitch in the system or just the app itself. Honestly, I haven’t encountered an issue wherein the app adds more characters to the password. Based on these two descriptions, I can imagine how the problem is replicated but I couldn’t theorize the cause. But there is a big chance you can fix this problem by clearing the cache and data of the Email app. Please note that all downloaded emails will be deleted:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Email.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Won’t Turn On Due To Liquid Damage

Problem: My Galaxy S3 recently fell in the beach at shore, and was their for 10 to 15 with out me knowing. When i realized it was in the water i opened it up and with a towel and cleaned it. i turned it on scared to see if it was okay and it turned on fine but then i shut it off because i got scared. then when i get home i put it in an container of rice and left it in over night, when i woke up i tried turning it on but when it went to the main screen it was frozen so i took it out again and after a while i charged it, then ill turn it on again and it turned pink so i turned it off after a few days i put it behind my refrigerator because of the humidity and i thought that would work and it did but after a while its started acting weird so i turned it off and left it their for a while but nothing is happening, so i just wanna know is it broken or what can i do. — Jamayra

Related Problem: My Samsung Galaxy S3 fell into the kiddie pool while I was bathing my baby and it turned off almost instantly. I quickly got it out of the water, shook it off a little bit and attempted to turn it on. It did turn on but immediately shut off. Since then, I haven’t used my phone because it won’t turn on. Is my phone useless now? What am I going to do? I’m panicking because my husband gifted it to me during our anniversary. Can it still be fixed? — Sylvia

Troubleshooting: Hello Jamayra and Sylvia. When it comes to liquid damage, there’s no way we can tell the extent of the problem without physically inspecting the phone. The thing is, it is crucial to turn the phone on after it has been submerged in the water. There are a lot of components that can be damaged if liquid can get in touch with the circuitry and it is almost impossible to tell which of them are damaged. But commonly, when the phone is turned on while some of its components are wet, the power and charging will be the first ones to be affected. This explains why the phone refuses to power on and charge.

Putting the phone in a bowl of rice may help dry it out but can’t fix those chips. Aside from the that, the battery may also be damaged or develop some kind of bulge and the display may show some liquid on-screen or there could be some liquid leaking from it.

In other words, there’s nothing much you can do to troubleshoot a problem caused by liquid. Instead, you are advised to have the phone checked by a technician. In cases that the phone wasn’t turned on after it got wet, general cleaning and blasting some warm air into delicate components may fix the problem. But there’s no guarantee. If the tech would suggest you buy a new motherboard plus other components, it would be practical to just buy a new phone. But it’s your call.

Galaxy S3 Takes A While To Send/Receive Messages

Problem: Hey, I shut down some of the processes on my phone to save battery but I don’t remember which ones. Now my phone’s whatsapp and fb messanger as long as other internet apps take a while to send messages and receive messages it sometimes just remains idle. — Devaselan

Related Problem: I got my Galaxy S3 rooted for the reason that I can manipulate pre-installed apps and services. True enough, I was able to decrease my phone’s RAM and battery usages but I haven’t foreseen the effects. I may have disabled services and apps that don’t need to be disabled because now, I can’t send/receive messages or sometimes they take a long time to send or received. I’m not really a techie person but I just loved the idea that I can be a master of my own phone that’s why I approved to have it rooted. But now, I am freaking out already because I think I messed up my phone so bad. Please help me. What should I do? — Jessica

Troubleshooting: Hi Devaselan and Jessica. Problems like this can easily be fixed by simply rebooting the phone. By doing so, Android system will load all default services that are necessary during boot up including those for pre-installed app. However, if the problem persists after a reboot or two, there’s nothing you can do but full hard reset. I know it may sound like it’s a shortcut but the thing is, we really don’t know which of the service you guys disabled. Hard reset will bring the phone back to its factory defaults, that is why it’s the best way to fix this problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Internet Connection Fails When In A Call

Problem: I have a Samsung Galaxy S3 on Boost Mobile, I bought it in October of 2014, When I am on a phone call I cannot connect to the internet whether through chrome, internet, or google maps. When i attempt to connect to the internet I receive this message: “You are offline. Wi-Fi and mobile data are turned off. The page can be loaded once you connect to a network. Error code: ERR_INTERNET_DISCONNECTED” I brought it to my neighborhood Best Buy because that is where I originally bought it from. They replaced it with a new one, however, I am still having the same issues.

The odd thing is my boyfriend has the exact same phone on the same carrier and he can do all of it without an issue. He also has a higher signal that I do in the same places. How can I fix this issue?

Related Problem: I don’t know if you guys have already addressed this kind of problem before but whenever I’m on a phone call, I can’t connect to the internet. When I try to, the phone gives me an error like I’m offline and that I need to turn on WiFi and mobile data to be able to connect. This is currently happening on my Galaxy S3 and I don’t know a thing why it happens. How can this be fixed?

Troubleshooting: There are various factors that will result to this kind of problem but most of the time this happens to owners that connect to the internet through mobile data. There were very few cases that WiFi users experienced this problem and those cases were often caused by unstable WiFi network.

Now, if this problem happens when you’re on a call and you are sure that mobile data was enabled prior to the phone call, it’s a glitch that may have been caused by a corrupt cache. You cannot troubleshoot while in a call but once you got off the phone, just wipe the cache partition and it should bring the phone back to its normal operation:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Wiping Phone Memory Without Turning It On

Problem: I have a Samsung Galaxy S3 I tried to replace the charging port by my self and i gave up half way, so now the phone don’t turn on I was thinking of selling for parts or repair but if it gets fixed i don’t want someone to see all my personal pics or texts or have access to my contacts or anything at all for that matter. I have a lot of accounts that can be opened or viewed. that are synced to that phone. I just want to reset it so its like new or just erase everything that’s saved on there. but like I said I can’t turn it on or plug it in.

Related Question: Hi Harold. Is there a way I can reset my Galaxy S3 that won’t turn on? I dropped the phone and now it won’t turn on. I’d like to send it for repair but there are some sensitive document I don’t want a tech to see once the phone is repaired. Can you help? — Meagan

Suggestion: No, you can’t delete anything in the phone’s internal storage without turning it on first. If only the charging or utility port was damaged, you can still turn the device on by inserting a charged battery. Of course, you need to charge the battery using an external charger or a different device.

However, if the phone refused to turn on, then the circuitry may have been messed up. You may need help from a technician to get the utility port fixed or buy the entire USB Charging Port component and replaced the defective one in your phone.

Galaxy S3 Screen Turns Off Automatically

Problem: Hello, I have read many articles about the Samsung S3 looking for a solution to my issue, but all the articles are about the phone completely shutting off. My issue is that the screen keeps shutting off. The phone is still on and if you knew where on the screen to touch is still operating in the background. At first this would happen when the battery heated up during game play but now constantly does it.   The screen will stay on for about 3 seconds then go dark. In some instances, like using facebook, it will come back on for a second or 2 then go off again without touching it. Any suggestions?

Related Problem: Hi guys. I hope you are doing fine. My problem with my Galaxy S3 is that the screen often turns off randomly. I know it’s just the screen that turns off even if I’m using the phone because if I call it from our home phone, it will ring and when I swipe the area to answer the call, both phones will be connected. Do you guys know how to fix this? Please help.

Troubleshooting: Well, it’s a hardware issue specifically the display. But I encountered a couple of problems before like this that were caused by a firmware glitch. I don’t know the setup of your devices or what apps run on them but it won’t hurt if you tried to boot your phone in safe mode to find out if this problem was caused by a third-party app that has gone rogue:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

While in safe mode, observe the phone closely to find out if the problem is still happening. If so, then the last thing you will have to do before you send the phone in for repair is full hard reset just to rule out the possibility that it’s just a firmware issue.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Turn On After Battery Got Depleted

Problem: Ok so around 4or 5 today I was trying to message back someone on Facebook messenger and my phone froze. So then I put it in my charger and turned it on and only showed up Samsung S3. So then I asked my dad what was wrong and it was my battery it was lose, so we put a new one in! It’s showed the red led light as if it was dead but charging but would show the battery percent and now won’t turn on or show the led light!! Excuse my language but wtf is wrong and I haven’t done anything!

Related Problem: More often, I would only plug the phone to charge if it reached 5% and below. Today, however, I forgot to plug it in so the battery was all drained. I plugged it in and it took more than a minute to show the charging icon and light up the LED. After several minutes of charging, I tried to turn the phone on and it refused. I unplugged the charger and attempted to turn it again but still nothing. I then plugged the charger back in but the LED didn’t light up and the charging icon didn’t show. So, my phone will not power on and will not charge. What can I do?

Troubleshooting: I don’t know if we can call it a glitch but yes, I think that’s what it is. More often, this problem occurs if the battery was removed or totally depleted. More often, the procedure that can effectively fix this problem is soft reset.

How To Perform Soft Reset

Soft Reset is an effective way to fix minor hardware and software glitches. It is very easy to do and many would think it’s absurd to do it but many have actually been helped with this method. Here’s how you do it:

  1. Remove the back cover and pull the battery out.
  2. Without a battery, press and hold the Power key for a minute.
  3. After 1 minute has elapsed, place the battery back in and secure it with the back cover.
  4. Now turn the phone on.

I hope this helps.

Galaxy S3 Became Extremely Slow

Problem: A couple of weeks ago, my android just all the sudden reset itself somehow. I don’t think I did it by accident. I remember putting my phone down and going to the kitchen and when I say back down to use my phone it was asking me “Spanish, English, or French” languages. I don’t know what happened. I lost everything on my phone because I didn’t have an SD card.

Now my phone is extremely slow. It takes forever to load. I can’t watch any videos at all because it won’t load. I’ve reset it again last night (intentionally this time) and its still extremely slow.

The charging outlet on the bottom of the phone went out months ago and I’ve been using a wall battery charger where I charger the battery separately but the battery drains very fast even when I stop all the unnecessary apps that are running. — Aubrey

Troubleshooting: Hi Aubrey, since you already decided to reset your phone, then I will not let you perform more troubleshooting. I am almost certain what you did with your phone was Factory Reset, which deletes all third-party apps, data and personal information. This problem of yours may be caused by a corrupt data or hardware issue. What you can do is rule out firmware-side issues, beyond that, you need help from a technician. So, I suggest you perform the full hard reset:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Stuck During Boot Up

Problem: Hi there, I checked out your forum and tried all the steps with no joy. I performed a factory reset and wiped the cache partition.

When I attempt to turn on the phone it just seems to freeze when the white “Samsung galaxy s 3” appears even when I try reboot it from the power/home/up menu.

Also when I enter these menus my phone never vibrates I have to guess when to release the power button. I cannot enter the power/volume down menu I have tried countless times. The phone wont turn off it just freezes in the aforementioned state I have to remove the battery and leave it out for a minute before I can try turn it on again.

The was low and when I attempt to charge the phone while it is off the circle in the screen loads along with an empty battery background but the circle does not rotate it freezes immediately.

The phone has a protective case and sustained no water or physical damage to the best of my knowledge.

The only recently installed app was “messenger” which I finally reluctantly installed and was using just before the battery died and the problem began.

The screen seemed to go hazy and almost flicker (best way I can describe it, possibly not completely accurate) before the screen turning black.

I am a student and need a new laptop I’m hoping I won’t have to buy a new phone too! I couldn’t find a date for your forum but some of the comments seem quite old, I hope you’re still doing this!

Many thanks in advance if you need any further information please let me know , if you no longer do this could you let me know so I can explore other avenues as from what I’ve seen online I have tried everything and you are my only hope! Kind Regards, Peter.

Troubleshooting: Hey, Peter. Based on your description, I believe you haven’t got the phone to boot in recovery mode yet. If you pressed the Power key first before pressing the Home and Volume Up keys, the phone will not go into recovery mode because it will attempt to turn on normally. So, the order must be Volume Up, Home and Power key. Now, try to follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

After the full hard reset and the phone still couldn’t boot up completely, then you need to bring the phone to your provider and have the tech re-install (re-flash) the firmware. That should do it.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S3 Problems, Errors, Glitches and Ways to Fix Them [Part 58]

Samsung-Galaxy-S3-Problems-52

Welcome to the 58th installment of our Samsung Galaxy S3 Problems troubleshooting series! We started our support for this device in 2012 and still can’t stop knowing there are still hundreds of emails from S3 owners that are yet to be addressed.

In this post, ten issues were addressed so if you sent us an email, try to browse this page to see if your concern is one of problems I answered here. If not, then please bear with us as we’re supporting several devices but rest assured we’re doing everything we can to help you. For those who have just tuned, I suggest you visit our Galaxy S3 Troubleshooting page as we listed all problems we already addressed.

If you can find issues that are closely related to yours, please try to follow the solutions or troubleshooting procedures we provided. If they didn’t work for you, feel free to email us at [email protected] and provide all necessary details so that we can accurately assess your concern. Bear in mind that all our troubleshooting procedures are based on the details provided to us. Thus, there are times when two identical issues are addressed differently. Moreover, we use our Facebook and Google+ pages to help our readers. So, feel free to post your concerns there but still, you need to be more specific about the problem.

The following are issues I cited in this post:

  1. Won’t Turn On (Hard Bricked)
  2. Screen Flickering and Freezing
  3. Performance Is Very Slow
  4. Stuck At Samsung Logo After 4.3 Update
  5. Stuck During Boot Up After Factory Reset
  6. Can’t Send / Receive MMS Messages
  7. Won’t Turn On Due To Physical Damage
  8. Won’t Stay On But Vibrates
  9. Using USB OTG and HDMI Simultaneously
  10. Can’t Access Viber

Galaxy S3 Won’t Turn On (Hard Bricked)

I personally communicated with Mr. Thompson. In his first email, I thought the problem was minor (well, we always assume all problems are minor at first) but I was. His second email revealed that the phone was actually hard-bricked. The following were our actual conversation:

Mr. Thompson: TDG, my phone died back in Sept and I have gone around & around with the formal people (At&t and Samsung) in an effort to resolve my issue. My phone simply turned off one day and will not power on.

I found your article (here) and it spelled out my exact situation. I went all the way through Step 5 without success….still no powering on. I need help identifying someone that falls into Step 6. There HAS to be some high school whiz that can work this out for me.

My situation is this, I thought I was saving pics to the micro-sd, but it was set to the internal memory. My wife passed away in June and I am trying to retrieve pics from her last days. Contact can be replaced, but I would like to exhaust all options to retrieve those images. Thanks, Mr. Thompson.

My Reply: I am sorry to hear about your wife, sir.

Does the phone display the usual charging icon or does the LED glows red or green when you plug it in to charge? If so, there’s a chance that it can be fixed by basic troubleshooting, otherwise, a technician will have to open it.

Also, I would like to ask, what was the behavior of the phone before it decided to turn itself off?

Lastly, I am more interested in what AT&T tech said about the problem. Samsung techs will almost immediately tell you to get a new one. — Harold

Mr. Thompson: Harold,

THANK YOU for getting back to me and for your compassion. You are already LEAPS ahead of all other routes I have taken.

The LED glows red for a few moments while charging, but then turns off. The phone wasn’t acting any differently before it decided to go into a coma. I was on it during my commute home and then resumed browsing once I returned….that’s the extent of it.

Opening it to obtain the info is fine by me. Sure, if it could be salvaged, great. If not, I am not worried about the device itself.

MY JOURNEY:

I approached AT&T and they directed me to one of their service centers. When there, the rep tried a new battery and also tried to charge my existing battery. She was stumped, offered no additional assistance, and suggested that I take the phone to a local, independent phone repair shop. I took the phone there and they were able to identify an error code (Qualcomm HS-058 QDLOADER9008). Still, though, the phone wouldn’t power on. I decided to go to Samsung and chatted with a few reps. All they wanted to do was reset the phone to factory defaults. I explained my situation and they suggested that I go to their “store within a store” at a Best Buy. These representatives were as helpful as the initial AT&T representative. Just this last Sunday, I decided to chat with Samsung again to ask if there is second level support for more technical issues. After a bit of back and forth, the rep asked me if my charger was plugged into the wall correctly. Realizing that I was again spinning my tires, I left the chat session and found your website. I need a technical, hacker-type to address my need. Thanks, Mr. Thompson.

My Reply: Mr. Thompson,

Thank you for providing all those details (especially the Qualcomm HS-058 QDLOADER9008 error). It is clear now that your phone is “hard-bricked” and while it can be fixed, the process is pretty difficult not to mention risky. Samsung and AT&T techs may not be able to help you with it so you really have to find a technician who knows how to JTAG (refer to this page for more info on JTAGging), or can meticulously follow the steps in this guide (this link will bring you to XDA Developer forums).

Sir, I really feel bad not being able to help you fix this problem. I hope you can understand that we are limited to “instructing” our readers what and how to do some “safe” troubleshooting procedures.

One more thing, there’s always a possibility the data in your phone will be wiped out. So, don’t forget to tell the tech that may be able to handle this case that the contents are more important than the device itself.

Sir, good luck in finding a technician who is willing to take the risk! There’s only a few of them out there!

Have a great day! Sincerely, Harold.

Galaxy S3 Screen Flickering and Freezing

Problem: Hi, I am having major dramas with my 1 year old Galaxy S3. It has not been dropped or wet. These issues started randomly about 2 weeks ago. It began with the screen freezing and turning purple with four black lines horizontally across it. It did this repeatedly one day and then it randomly started working again the following day although the colors on the screen were much lighter then normal it seemed to work just fine. Since then the top of the screen has flickered regularly, the screen often freezes and fades gradually to black. If I hit the power button off then straight back on it usually works again. One day the screen wouldn’t work at all. It was completely black all day although the phone was on. It still rang and vibrated when I received a message or call and the notification light still worked. I obviously couldn’t read or reply to messages with a black screen but I could still answer calls by swiping my finger across the screen as I normally would. I could even put the phone on speaker by guessing where the speaker button would be on the screen. The strange thing about the problem I’m having is it isn’t constant some times it works, sometimes it doesn’t although the time we’re the phone is playing up is becoming more and more frequent. I tried putting it in safe mode today. It didn’t help. In fact it may have even been worse! I have no idea what the problem is or how to fix this! Thank you. — Natalie

Troubleshooting: Let’s make things simpler here, Natalie. Booting in safe mode will temporarily disable third-party apps and services. That’s what it does, no more, no less. So, the assumption that the problem may have gotten worse when you booted the phone up in safe mode, let’s stop that. There’s one apparent problem with your phone and it’s the display. The reason why it’s still functioning even if the display is black is because the digitizer (the outer glass on top of the screen) is working fine and any other components except the display are running as they should.

Obviously, this is a hardware issue. You already tried booting in safe mode and the display remained black. I don’t think factory reset will fix the problem as well. So, the best thing to do is send the phone in for repair. It could be just a loose connection issue. The worst case scenario is that the display may have been busted for some reason and may need to be replaced.

Galaxy S3 Mini Performance Is Very Slow

Problem: Hi Droid guy, I hope you can help. I bought a new Samsung s3 mini from Amazon for my daughter. We just got it and it is so slow it will hardly load any apps. We added her to our At&t network so she should have a great signal but it seems to go in and out where our other phones dont. I would really hate to return it if the solution is easy. Like I said the phone is new hardly any apps on it cause they take so long to load any ideas how to fix would be greatly appreciated. Thanks. — Heather

Suggestion: Hi, Heather. You know, we really can’t do something if the phone already has a problem since day 1. The best thing to do as early as now is to perform Master Reset and observe closely if the performance of the phone improved. If not, then you really need to return it and have it replaced.

Master Reset

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Stuck At Samsung Logo After 4.3 Update

Problem: Hello from the UK.

My phone recently updated the firmware to 4.3. Since then it started erratically restarting itself for around a few days. After that it would not boot. I have never had any other problems with this phone since new.

I have tried wiping the cache and resetting the phone but it only worked once for me and even then it still froze on boot with the Samsung logo and led glowing. Since then the Samsung logo just stays on whenver I start the phone.

If I try and hold the Vol up, Menu, and Power buttons all I get is the Samsung logo and no longer get the boot menu.

I have taken out the battery as per your suggestion in your thread and pressed the power button and then tried the above but it still does not work.

I am stuck now and am at a loss because the suggested procedure seems to be the only solution.

Is the phone now ‘bricked’ ?

Do I take it to a Samsung store and they should fix it free seeing as though it is their software update has caused this problem ?

I appreciate your advice and anxiously await your reply.

Kind regards, Saeed.

Troubleshooting: Hi Saeed. I understand you already did a few troubleshooting procedures yourself including a “reset.” However, I suggest you perform full hard reset just to verify if the phone has been soft-bricked. Follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

After the full reset and the phone is still stuck at the logo, it’s time you had a tech take a look at it. This problem can be fixed by manually re-flashing the firmware.

Galaxy S3 Stuck During Boot Up After Factory Reset

Problem: Hi there, I bought an s3 off a friend yesterday. She said she was going to do a factory reset to wipe all pics and messages, and I’m not sure exactly what she did, but now the phone won’t boot.

It powers on, says Samsung, then goes to the Samsung galaxy s3 screen, but then just goes back to saying Samsung.

I looked through your page for an answer, but there was a lot there and I didn’t know exactly where to look. I tried booting and holding down volume down, I tried booting holding volume up and home and power, I tried every solution I could find. Can you help?

Thank you for your time, Missa.

Troubleshooting: Hi Missa. I think she did what she said she would do. I’ve encountered a lot of issues wherein the phone is stuck at the boot up screen after the reset. However, this behavior will only happen if she reset the phone through Settings menu.

The procedure will actually delete all files stored in the phone’s internal memory as well as all downloaded apps. However, it doesn’t thoroughly clean the data partition. Thus, some corrupt data may be left behind after the reset and that will create conflicts to the system. At this point, we don’t for sure if it’s corrupt data that’s causing the problem or corrupt caches. Taking the safest troubleshooting route, I suggest you wipe the cache partition first. Please follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

If, however, the wiping of the cache partition wasn’t successful, then you must proceed to performing full hard reset. It’s basically just a factory reset but it will reformat the data partition leaving no trace of corrupt data.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Send / Receive MMS Messages

Problem: Hello Droid Guy, my Samsung Galaxy S3 from Sprint but on MetroPCS service does not allow me to send picture attachments to text messages or download and see them that are sent by others. For received pictures, it shows a download button but when tapped it only tries and fails.

When the phone was on Android v4.3 Jelly Bean I had rooted it and installed some package to resolve the issue. But now as I needed to update the Android to the latest version 4.4.2 Kit Kat I had installed original factory stock ROM for v4.3 and then upgraded it to the v4.4.2 but obviously lost MMS capabilities.

Therefore, I was wondering if there are other new solutions to the issue without having to root the phone and install that old package (not sure if it works on Kit Kat as that was for Jelly Bean and there was another for earlier Android version)?

Troubleshooting: Actually, there’s nothing wrong with the phone and you don’t need to root it so it can send/receive MMS. This problem, however, is common to phones that were bought from one carrier and then brought to another service provider. Your phone was initially set to work with Sprint’s mobile data and cellular networks. When MetroPCS provisioned it to work in its network, new settings were added but there is always a tendency the phone will revert back to original settings and it often happens after an update.

The best thing for you to do is call MetroPCS and ask for the correct APN settings for your phone. Then, have the representative that could handle your call walk you through adding the APN to your phone. That’s it! The phone should be working after that. Make sure, however, that before you call, mobile data is enabled in your phone because that could the issue here.

Galaxy S3 Won’t Turn On Due To Physical Damage

Problem: Hi! My Samsung galaxy s3 was working fine on Friday morning. It fell from my hand and won’t turn on. Once I remove the battery and put it back in it will turn in long enough to see the word samsung but then it immediately shuts off. The same thing happens when I try to charge it. Either nothing happens or if I take out the battery then The red light goes on for a second and then it shuts off. If I cant save the phone is there a way to retrieve the data without it turning on? — Miriam

Troubleshooting: Hi Miriam. If the phone won’t boot up completely, you can only do so much to salvage your data in it. But you know what, based on your description, it seems like the problem is the Power button. Either it’s just stuck or was totally damaged due to impact when it slipped off your hand. Try to remove the battery first and then press the Power key multiple times, then put the battery back in and attempt to turn the phone on.

If the phone automatically powers itself on after while you were inserting the battery, then the Power key is still stuck or something. There’s nothing else you can do about it but bring it to a shop and let a tech take a look at it. If only the Power key was damaged, it can be replaced. If there’s more, then ask the tech if he can turn the phone on long enough for you to backup your data.

Galaxy S3 Won’t Stay On But Vibrates

Problem: Hello, I have a Samsung Galaxy S3. Last week, it was plugged in at work to charge. The power went out and came back. I don’t remember if the phone turned itself off when this happened, but I remember, but I remember that it did turn itself off a few times and I had to restart it. This happened maybe 2-3 times that it would shut off on its own. Then it just stopped turning on.

Currently, I feel a vibrate (the one you feel when the phone turns on) when I hit the power button. Sometimes, that’s all I feel, sometimes it does this 2-3 times and nothing happens. Othertimes, it stays on till I see the SAMSUNG logo. The farthest I’ve gotten is to the The Galaxy S3 logo, it doesn’t stay on further then that and shuts off. I tried holding the home, power and volume down button, sometimes I just feel a vibration other times I actually get to see the reboot option screen.

The phone simply does not stay on! Screen is not faulty, tried a different battery, same issue. I don’t know how to fix it. Any pointers will be most helpful. It was a great phone, replacement would be costly, plus I have some pictures of a lot of sentimental value in there that I really want to retrieve. Thanks and regards, Shefali.

Related Problem: Hi, I have a Samsung Galaxy S3 and lately it had gotten a bit slow (i hadn’t turned it off in awhile and i had been using it a lot. It’s also year and a half old, not that’s any excuse!), but it wasn’t too bad. Today I was using the app snapchat in the chat, and I locked the screen. I went to unlock the screen and nothing happened, it remained black. It wasn’t turning on when I tried, so I took the battery out and let it sit for a minute before putting it back in. As soon as the battery is fully in, without me pushing any buttons, the phone boots up and gets to the SAMSUNG screen, before staying black. There’s no lights, no sound, only a vibration when it boots up. I tried charging it, because I thought it died, but nothing indicates that it’s charging. I just had the screen fixed a few weeks ago because it cracked and stayed black, and I cracked it a little bit yesterday, but it was working up until 8 this morning (it’s 9:32 now).

I’ve tried searching for ways to fix it, but nothing is identical to the problem I’m having. I don’t have access to another battery, a computer (I have a chromebook) and I have no way to get it fixed. Please help. Thank you, Kiley.

Troubleshooting: Hi Shefali. If this problem occurred without apparent reason, then it’s not that serious. Actually, these symptoms show up if the Power key is stuck and I think that’s the only issue here. You can fix the problem by pressing the Power button many times. If you have a case, then I suggest you remove it first. Also, try to pull the battery out before you begin pressing the power key to prevent corruption of some data.

Using USB OTG and HDMI Simultaneously on Galaxy S3

Problem: Hi, I think I found half of my answer on your page but I want to confirm that this will work for what I need before I spend any extra cash.

My wife has a Galaxy S3 that sat out in the rain for too long one day after she thought she lost it. It turned up again, we tried to dry it off, but the screen went dead and every repair place we took it to said it wasn’t going to be fixable. The phone still turns on, but she had the pattern-password-lock on it. Its a simple enough pattern, but the screen wont respond to touch anymore. I bought a micro-usb to usb adapter so I could plug in a mouse to the device and try to click through it. Problem is, since I cant see the pattern, I have to rely on the haptic feedback buzz/clicks to tell me when I pass over each point in the pattern.

Since the phone still works, I imagine it should be able to show the screen on the tv from the get-go. But, is there a way to use the Samsung HDMI adapter as well as have a mouse plugged in? Is there some sort of splitter device to have a USB input to the phone as well as micro-usb output to the TV? Thanks for any assistance you can provide! — Danny O

Troubleshooting: Hey Danny. First off I want to say that may be only the display that has issues but it doesn’t necessarily mean it’s busted. I am not trying to discredit what the techs said but if the phone turns on and assuming the display is already damaged, the easiest way to fix it is to replace the display. Yes, it’s replaceable and any technician can do that.

About your other question, I think there’s an adapter that would allow you to use a mouse or keyboard while screen mirroring to your TV. Please take a look at this adapter from Amazon [link].

Can’t Access Viber on Galaxy S3

Problem: Hello, I have been using a Samsung S3 device sine 2 years now… Luckily till recently I had no problems (except slow contact file).

I have been using an app called VIBER since more than a year till yet. In late December, all of a sudden I was asked to open a new account with viber.. All my past data on Viber is inaccessible…!!

I have regularly tried to enter my country (India) and phone number details, however an Error message pops up! There have been a few occasions where I have been informed that the app will send me a code via sms, but I have not received it as yet. Please advise, as a lot of my communication was via VIBER. Thanking in advance. Best Regards, Sameer.

Troubleshooting: Hey, Sameer. It could have been more helpful if you included the actual error message you were getting when you enter your country and phone number. I don’t really know where to start here since I don’t know what the issue is but if it so happened that it was a phone number issue, just double-check you entered the correct one. Remember, you don’t have to enter the Country Code in the Phone Number field.

About your Viber data that is inaccessible, well, it’s because you couldn’t log in to your account. Just pass the initial requirements (Country and Phone number) and you’ll be good to go. Viber has a very straightforward registration process and I don’t know where did you go wrong.

Engage with us

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Samsung Galaxy S3 Tips & Tricks You Should Know About [Part 1]

Samsung-Galaxy-S3-Tips-Tricks

We already have running troubleshooting and tutorial series for Samsung Galaxy S3 but we found it necessary to start tips & tricks series so that you can get the most out of your device. There are ten sections in this post containing tricks that you may find useful. The first one, of course, is the one-click rooting procedure for users who are willing to take the risk followed with a bit complicated (but free) way to network unlock the S3 to be used with other GSM providers.

We will be publishing one part of this series each week so I urge you to stay tuned. Another reason we want you to stick around is because we provide free support to our readers. If you have problems and questions with your phone, we are always willing to help. You may email us at [email protected] or visit our Samsung Galaxy S3 Troubleshooting page, which contains hundreds of problems and ways to fix them. You may also post your concern on our Facebook and Google+ pages.

Click on a link below to jump to a section:

  1. How to One-Click Root Galaxy S3 Using Towelroot
  2. How To Network Unlock Your Galaxy S3 (4.1.1 or later)
  3. How To Turn Off Galaxy S3 Camera Shutter Sound
  4. How To Automatically Disable Data & WiFi Connections When Idle
  5. How To Color Code Battery Levels On You Galaxy S3
  6. How To Install Flash Player on your Galaxy S3
  7. Set Brightness Levels for Individual Apps
  8. Two Simple Ways To Tell Your Battery Is Bad
  9. Make Your Music Player Sleep At Specified Time
  10. How To Install Xposed Framework

How to One-Click Root Galaxy S3 Using Towelroot

If you’ve been a long-time Android user and fond of customizing your phone, you probably have gone through the nightmare of rooting your phone using early, complicated procedures. During those times, it was easy to brick your phone and it was always a challenge to uninstall countless bloatwares placed by Google, Samsung and your carrier on your device.

Fortunately, it is now easier to root any Android device. The infamous iOS jailbreak wizard George Hotz developed a tool to make rooting easier for us. The tool’s name is Towelroot and it’s free. Follow the steps below to proceed with the rooting process.

Step 1: Enable Unknown Sources

You will be side-loading a third-party app and you can only do so if you allow the phone to install .apk from unknown sources.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Security.
  4. Under Device administration section, find Unknown sources.
  5. Tick the checkbox next to Unknown sources.

Step 2: Download and Install Towelroot

With the phone already set to allow installation of apps from unknown sources, follow the steps below to download and install Towelroot.

  1. Log on to Towelroot website using any web browser.
  2. Tap the lambda symbol to initiate the download of tr.apk.
  3. Once you receive the notification that the download has been completed, tap on it to begin the installation. In case you swiped off the notification, you can find the .apk file by using the Downloads app.
  4. Once the .apk installer launches, read the information on the screen if you so desire, then tap Install.
  5. In case you’re prompted that the file you’re trying to install will bypass Android’s security, just tick the box next to I understand and still want to install it.
  6. Tap Install anyway.
  7. The installation will be finished in 2 or 3 seconds.

Step 3: Rooting the Phone with Towelroot

With Towelroot already installed on your Galaxy S3, it is time to proceed with the proper rooting. The process will be straightforward and you can literally root your phone in one click/tap.

 

  1. Launch the Towelroot app.
  2. Now tap the make it ra1n button to begin the rooting process.
  3. After a few seconds, you will be prompted, “Thank you for using towelroot!” It means the rooting was successful.

Step 4: Verify Root

If Towelroot said rooting was successful, then your phone must already have root access but of course, it won’t hurt to verify it.

  1. Launch Google Play Store.
  2. Search for Root Checker.
  3. The first one to appear must be the one you’re searching for. Tap on it to begin the download and installation.
  4. Launch the app after the installation.
  5. Tap the Verify root button.
  6. If the rooting was successful, you should be prompted with, “Congratulations! This device has root access!” Otherwise, repeat the entire process.

Step 5: Install SuperSU

Rooting opens the phone to more possibilities but it also opens it to a lot of risks if you’re not vigilant. There are a lot of malicious apps out there that if given root access, they can gather sensitive information. You don’t want to give these apps root access that’s why it is imperative you install SuperSU.

  1. Launch Google Play Store.
  2. Search for SuperSU.
  3. Tap the one developed by Chainfire to begin the download and installation.

With SuperSU installed, you can now easily deny or grant root access of any of your apps.

How To Network Unlock Your Galaxy S3 (4.1.1 or later)

An unlocked Galaxy S3 can be used from one GSM carrier to another. This, of course, is possible only if you’re already out of the contract period with your previous carrier. You may ask your network provider to unlock your phone for you but it’s always not as easy as you think it is. You can also bring the phone to a local store and pay a certain amount for a tech to unlock it but why pay if you can unlock it yourself?

The procedure below in just one of the unlock methods available for you to use. But bear in mind that it will only work if your phone runs Android 4.1.1 or later. The process will be straightforward and safe, so there’s nothing to worry about. Just follow these steps and you’ll be fine:

Step 1: Make Sure the Phone Runs the Latest Firmware

Again, this method will work only if your Galaxy S3 (regardless of the model) is running Android 4.1.1 or later. It is, therefore, imperative that before you proceed, you check the Android version. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings to launch it.
  3. Scroll down to and tap About device.
  4. Find the Android version.

If your phone has a lower firmware version, don’t proceed with the unlocking. Instead, update it first to make sure everything will run smooth.

Step 2: Unlock the Phone

There’s a secret code you will have to dial to bring up a menu that will allow you to manipulate the network settings of your phone. Assuming you’ve already updated your phone, proceed with the steps below with extra care. Make sure you choose the correct options.

  1. Don’t insert the new SIM card yet!
  2. Open the Phone app or the dialer.
  3. Dial this secret code to bring up the Secret Mode menu: *#197328640#
  4. With options already visible on the screen, tap [1] UMTS. If you’ve made a mistake in choosing, hit the Menu key and select the correct.
  5. The next screen will display the UMTS Main Menu, choose [1] DEBUG SCREEN.
  6. Under the Debut screen, choose [8] PHONE CONTROL.
  7. In the next screen, select [6] NETWORK LOCK.
  8. In the Network Lock screen, choose [3] PERSO SHA256 OFF and count 30 seconds. Once the time elapsed, press the Menu key and select Back.
  9. After going back to the Main menu, choose [4] NW Lock NV Data INITIALLIZ. Wait for one minute and then reboot your phone. There will be no confirmation of a successful unlocking. The only way to confirm it is when the phone won’t ask you of the unlock code.
  10. Insert the new SIM card now.

If the phone won’t ask for the unlock code, then the phone is now permanently unlocked. You can insert any SIM card and it should work. But just in case the unlocking wasn’t successful the first time, repeat the same process and if it still failed, it’s time you call your provider or use third-party unlocking services.

How To Turn Off Galaxy S3 Camera Shutter Sound

Turning the camera shutter on your Galaxy S3 sounds very easy to do. Well, it is. Some variants have a setting in the camera app that will allow you to turn the shutter sound. But my question is, what if there wasn’t a setting to turn it off? How are you going to turn it off when it’s not supposed to be turned off?

In Korea and some places in Europe, it is against the law to turn the shutter sound off for the sake of the privacy of the subject. In the U.S., Sprint doesn’t allow end users to turn off this feature due to the same reason. There were posts online claiming that putting the phone in silent mode will also silence the shutter, well, it does not. Go ahead and try!

In this section, I will give you three options to choose from if you really feel like snapping photos without being noticed. There are two workarounds and one permanent solution below.

WORKAROUND: Use Third-party Camera Apps

Companies like Sprint can only impose its rule on privacy on stock apps, needless to say, it can’t control third-party apps. There are a lot of apps you can download for free from the Play Store that inherently disable the shutter sound. I know a couple that I used in the past. I think they would be of great service to you if you like stealing shots from anyone or anything.

Silent Camera by TACOTY JP kinoko [link] – it’s a lightweight camera app with 2.6MB in size that offers silent and continuous shooting. It’s probably the best silent camera application available in the market today downloaded almost 20,000,000 million times already and with decent user reviews.

Silent Camera by Anti Pu [link] – it’s the best alternative to the first app. It also offers silent and continuous snapping, although it requires Android 4.1 and later. It also has decent user reviews and the number of installs ranges from 10,000 to 50,000 only.

If there’s one thing you have to bear by using any of these camera alternatives, it’s the quality of the pictures. So, it’s all up to you if you would want to use them.

WORKAROUND: Use the Video Snapshot Feature

When recording a video, there will be a little click sound once the recording starts and another click when ended. But aside from those sounds, which are barely audible, there will be no other noises. While recording or playing you can tap the camera icon to take a snapshot. Since the phone is basically recording a video and not taking still photos, the usual shutter sound will not play. The good thing about this method is that, you can either take a snapshot while recording or play the video later and take your time finding the right angles for you. Your choice!

The Video Snapshot is a native feature, so you don’t have to scour Play Store for it. There is, however, a noticeable difference between a snapshot from a video and the normal still shot. But as far as not being noticed is concerned, this will do.

SOLUTION: Root the Phone to Access Shutter Sound File

Rooting will give you access to a lot of things in your phone, although it may sound a little extreme if you only wanted to turn off the shutter sound. But if you’re willing to take the risk just to be able to take some shots without being noticed by the subject, then you should find this solution more helpful.

There are several ways to root the Galaxy S3 and the easiest method can be found above using Towelroot. Spend a few minutes rooting your phone and once you’re successful, download and install Root Explorer [link] and follow these steps:

  1. Open Root Explorer.
  2. Navigate to the directory /system/media/audio/ui.
  3. At the upper right portion of the screen, find and tap Mount R/W button.
  4. Find the file Shutter_01.ogg and add .bak to the end of the file name.
  5. Now, the phone cannot locate the file Shutter_01.ogg, needless to say, it can’t play the usual shutter sound.
  6. To bring the phone back to its original operation, revert the changes you made.

I hope that you can find these things useful enough.

How To Automatically Disable Data & WiFi Connections When Idle

The battery is the first component to deteriorate over time but as much as you want to make it lasts longer, there are some features you cannot just turn off. The best examples of these features are WiFi and/or mobile data. Yes, you may turn them off whenever you don’t use them but such tasks will become a hassle.

There are now apps that can help you manage wireless connections in your phone to lengthen the battery life. One of those apps is LeanDroid developed by Teqtic, which I personally use in all my phones. The good thing about this app is that you don’t have to setup specific profiles to make the phone works the way you want it. Just setup the conditions on its one-page interface and you’re good to go. I outlined a very simple guide for you to follow:

  1. Launch Google Play Store.
  2. Search for LeanDroid.
  3. Download and install the app.
  4. Once installation is complete, open the app.
  5. Now choose which connections will be disabled and set your conditions.

LeanDroid’s default settings work best for me. I mean, I didn’t bother to set my own conditions like when to turn WiFi and mobile data off. I just used the preset conditions and I personally could say I saw a noticeable improvement in the battery life of every phone I had the app installed. So, if things look a little complicated for you, don’t change anything.

DISCLAIMER: TheDroidGuy.com is not, in any way, associated with the developers of apps cited in this post. If I sounded like I was promoting these apps, it is because I used them first-hand and know exactly what their benefits are.

How To Color Code Battery Levels On You Galaxy S3

I used to display the actual battery percentage on the status bar of my phone so I can quickly glance at it and know how much juice is left. It gets the job done but the icons get more cluttered if there were a lot of them at the top of the screen. I want my status bar icons at the minimum as I always love minimalist designs.

I stumbled upon on application that makes it easier to know how much battery is left. The app is called Energy Bar developed by IJP. As the name implies, the app will place a thin bar at the top of the screen to serve as your reference to know how much juice is left. You can adjust its thickness and color to your preference.

  1. Open Google Play Store.
  2. Search for Energy Bar.
  3. Download and install the app.
  4. Once installation is finished, open the app.
  5. Before you set your preferences, hit Activate at the upper right corner to enable the app and you can see in real-time the effects of your settings.
  6. Set Bar Thickness.
  7. Choose Origin of the Bar. I prefer Center.
  8. Tick the box next to Autostart on boot but leave Always Alive! checkbox unticked.
  9. Swipe left to go to Colors tab.
  10. Set your Segments. I prefer 10% increment.
  11. Choose a preferred color for each segment.
  12. Hit Activate button again to apply color changes.
  13. If you want more information on available options, swipe left to go to Guide tab.

How To Install Flash Player on your Galaxy S3

This is for the benefit of the users who don’t know yet why their phone cannot play flash videos. Adobe discontinued support for its Flash player for Android that is why post-2012 devices don’t come with Flash player.

Adobe may have halted its support but it kept its archives online alive. Basically, all you need to do is download the .apk file and sideload it to your phone like any other apps. Don’t worry, the entire process is ridiculously easy. Just follow the steps below and you’ll never go wrong:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Security.
  4. Under Device administration section, find Unknown sources.
  5. Tick the checkbox next to Unknown sources.
  6. On your Galaxy S3, open any web browser and tap on this link to automatically download the .apk file.
  7. Once the download is finished, tap the notification to install it.
  8. After the installation, you will see the icon of Flash Player app.
  9. You can now view Flash videos using any web browser but Google Chrome.

Set Brightness Levels for Individual Apps

Your Samsung Galaxy S3 has a built in app that controls screen brightness manually or automatically based on the amount of light the light sensor receives. It does the job well in dimming the screen or making it brighter if necessary. However, there was never a pre-installed app that allows end users to adjust screen brightness of individual apps. Fortunately, there already is a free app available on the Play Store that will allow you to adjust screen brightness for each of your app. It doesn’t require a root or advanced Android knowledge. Just a common sense and you’re good to go:

  1. Launch Google Play Store.
  2. Search for the app called Screen Controls developed by Humayuon.
  3. Once found, download and install it to your phone.
  4. After the installation, open the app. It has a very simple and straightforward user interface.
  5. There are three tabs: All apps, Favorites and Running apps. You may switch between these tabs to find the app you’re looking for.
  6. Choose an app and tap on it.
  7. The next screen will allow you to set Screen Timeout and Brightness for that specific app. Drag the sliders to your preferred levels.
  8. To make the app automatically run during boot up, tick the checkbox next to Start on Boot.
  9. Do the same for each app you want to configure the screen timeout and brightness for.
  10. You may also get the full version for a small fee but the free version is enough for average users.

Two Simple Ways To Tell Your Battery Is Bad

Lithium-ion batteries like ones used in your Galaxy S3 will degrade over time with expected life span of 2 to 3 years. After that, you’ll notice the battery won’t last as long as before and in some cases, the phone will randomly reboot. There are, of course, other symptoms that when you look into them a little closer, you will end up suspecting the battery and you’re probably right. But how can you tell in less than 5 seconds that the battery is bad?

Check the Liquid Damage Indicator (LDI)

Water is the arch enemy of any electronic device including your Galaxy S3. If there was an instance that the phone was soaked wet in any liquid agent, there’s a big chance both the phone and the battery have been damaged. Samsung already anticipated this that’s why you can find two LDIs when you pop open the back cover and remove the battery.

The first one can be found on the back of the phone itself below the large sticker that bears phone information. The second LDI is on the battery. If you’re experiencing power-related issues (these are the most common symptoms), check the LDIs immediately. If both stickers turned red, pink or purple, then the phone and the battery are touched by liquid. The former can be cleaned and dried out but if the battery was shorted, there could be enduring effects to its performance and this prompts for a replacement.

Check for Bulges

Another common sign of a bad battery is a bulge. Usually, the bulge will develop in the center because the area is a lot softer than on the sides. A little bulge may not be detectable by the naked eye that’s why you need the help of a table with a smooth and flat surface.

Lay the battery on the table and flick one corner with your finger.

If there’s a bulge, the battery will spin for a few seconds but if it won’t, then lay it on the one side.

Flick the corner again to see if it spins.

A battery with a large or small bulge must be disposed of properly. The battery will develop a bulge due to several reasons:

  • Overheating
  • Short circuit
  • Charging using defective chargers
  • Leaving the phone to charge for too long
  • Enabling hardware-intensive features like heavy data transfer and WiFi tethering

Make Your Music Player Sleep At Specified Time

Do you need music to soothe you to sleep? If you do, then you’ll be interested in this topic as it will allow you to add sleep timer to the music app so that the phone will not drain the battery further playing music you couldn’t hear anymore.

I’ve been using an app called Sleep Timer (Turn music off) for several months now and it gets the job done the way I want it. There are several other apps in this niche but I’m already attached to this one with its straightforward functions and interface. It supports almost all music apps and since I often listen to FM radio through TuneIn Radio app, Sleep Timer works best for me.

  • Launch Google Play Store.
  • Search for Sleep Timer (Turn music off) app.
  • Download and install.
  • Open the app after the installation and you can setup the timer right there and then.
  • Just drag the slider around the circle to set the timer.
  • Now tap Start & Player to begin countdown and launch the music player of your choice or Start to begin the timer only.
  1. There will be a notification for the ongoing countdown, which will let you stop or extend the time.
  2. Under its Settings, you may also enable Shake Extend option so that you can extend the time by simply shaking the device. Of course, you will have to preset an extension time.
  3. Other settings would allow you to set Sleep Timer to perform other functions, although it may require root.

DISCLAIMER: TheDroidGuy.com is not, in any way, associated with the developers of apps cited in this post. If I sounded like I was promoting these apps, it is because I used them first-hand and know exactly what their benefits are.

How To Install Xposed Framework

If you are into customizations, then you must accept the idea of rooting your beloved Galaxy S3. But it doesn’t stop there! To give you all necessary access to new modules, you need to install Xposed Framework (thanks to XDA developer rovo89) on your phone. For average users, don’t sweat because it’s not really that geeky as it sounds. All you need to do is sideload an .apk file and good to go. I’ve outlined the ways below, make sure you follow:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Security.
  4. Under Device administration section, find Unknown sources.
  5. Tick the checkbox next to Unknown sources.
  6. Using a web browser on your phone, follow this link to download the latest Xposed Framework .apk file.
  7. After the download, install it like any other app.
  8. After the installation, launch Xposed Installer and go to Framework section.
  9. Tap Install/Update button.
  10. After the update was installed, reboot your phone.
  11. With Xposed Framework already installed, search for and download modules to begin customizing your Galaxy S3.

Bottom Line

There are countless of ways you can set your Galaxy S3 to do things you want it to do automatically but most of the time you need help from apps especially if you are not into rooting. But for users who like to take risks just to unleash the full potential of their device, there are several other tweaks and tricks you can do to make your phone even smarter than it already is. It is up to you to balance if the benefits are worth the risk. While we want you to get the most out of your phone, we don’t want to compromise the safety of your device. I hope the tips and tricks I cited in this post can help you enough.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 57]

Samsung-Galaxy-S3-Problems

Hello guys! This post is the 57th part of our Samsung Galaxy S3 problems troubleshooting series wherein we address issues sent by our readers. We’ve already answered more than 600 concerns since we started this series last year. Judging the number of emails that are left unanswered, it is safe to assume we can reach 100 parts just for this device even if we stopped receiving emails today.

We receive hundreds of emails each day and 99% of them are all problems or questions. There are several devices we support so the best we can do is to publish two support articles for each device every week. So, we ask you to please bear with us.

Of course, we are always open to your problems and/or questions. Feel free to contact us via [email protected] but please provide as much details as possible so that we can accurately assess your problems and provide you with appropriate solutions or troubleshooting procedures. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are the problems addressed in this post. Click a link to skip to a problem:

  1. Can’t Download Picture Messages
  2. What To Do With Swollen Galaxy S3 Neo Battery?
  3. Android 4.3 Update Question
  4. Can’t Get Out of Safe Mode
  5. Shows It’s Modified
  6. Some Apps Were Locked
  7. Play Store Won’t Download Apps
  8. Screen Stays Black
  9. Google Play Store Stopped Working
  10. Can’t Boot Up, How To Recover Photos

Galaxy S3 Can’t Download Picture Messages

Problem: Hello my name is Dakota and I’ve had problems with receiving picture messages. Everytime I go to download it says ‘cannot download at this time please try again later’. Any expert advice on how to fix this? It would be greatly appreciated. — Dakota

Troubleshooting: Hi Dakota. Picture messages require mobile data to be downloaded. You may able to receive and read the text messages that come with them but you can’t view the picture. So, the first thing you should look into is the mobile data; make sure it’s enabled. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tick the checkbox next to Use packet data to turn on mobile data connection.

Assuming that your phone has been provided by the carrier you’re currently getting from, you should be able to download MMS or picture messages after you enabled mobile data. However, if you bought the phone some place else and just brought it to your provider to be activated, it may need to be set properly. So, if you still can’t receive MMS after you enabled data connection, call your provider and ask for the correct APN for your phone. You can edit or add new APN by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tap Access Point Names.

What To Do With Swollen Galaxy S3 Neo Battery?

Question: Dear all, first i would like to say thanks for helping each other, this is very good and i like it.

My problem is i have Samsung Galaxy S3 Neo, Yesterday i used Facebook in my Samsung Galaxy S3 Neo until the phone automatically switched off (means the charge of battery was finished) so i charged the phone entire night (from 12:00 PM to 07:00 AM) from DC electricity so the battery became Swelled, So should I use that swelled battery or buy new one? and How to keep safe a battery from swelling? Thanks once again.

Answer: For your own safety, disposed of the swollen battery properly. Bury it somewhere but don’t burn it. Of course, buy a new battery to power up your phone. If a battery swells due to improper charging, it means that it’s about to explode. I know this because I personally tried overcharging a battery and saw it explode after several minutes of charging. The explosion was loud enough and it shattered entire battery. If I held it in my hand, I believe my fingers would have been shattered, too. In short, it’s dangerous…very dangerous. To keep the battery from swelling, use only the original charger or the one that has the same rating.

Galaxy S3 Android 4.3 Update Question

Question: Thanks for your posts. I read them every time they appear on Drippler. My problem is more of a question rather than a problem.

Back when Android 4.3 was posted for the S3, I took the immediate opportunity to download the first one I saw for my cell provider who, at the time, was Vodafone. To my regret, it was from Kazakhstan and included a lot of bloatware in Russian.

I have now moved to TIM and have found their version of 4.3 and want to reflash the S3. However, I would like to think that the Russian bloatware will be taken off the phone (and, of course, TIM’s will replace it but that is another question). Is my conclusion correct that the Russian bloatware will be removed on the reflash or should I just put up with it? Thanx again!

Answer: Bloatware are often embedded on the firmware depending on which carrier it came from. So, to answer your question, yes, the current bloatware that are attached to the firmware will be replaced with new ones when you reflashed a different firmware. If you are into rooting, you can easily remove these unnecessary apps or services that not only use up RAM but also storage space. But then again, there are some risks and you’ll probably void your warranty if did it.

Galaxy S3 Can’t Get Out of Safe Mode

Problem: I am having problems with my galaxy s3. I had actually broken the digitizer in the screen months ago and fixed it not to long ago. I gave the phone to my buddies dad and he has it on straight talk which is what it was originally anyway. When it was first turned on it came up and said safe mode and I’ve look on the internet for ways to turn it off and nothing has worked so far which one I couldn’t do cause the volume button isn’t working. No matter what I have tried nothing works is there a chance it is a problem with the software or anything.? What should I do in your opinion? — Charles

Troubleshooting: It sounds like the Volume button is stuck. When booting up and the Volume Down key is pressed, the phone will boot into safe mode. In your case, it seems the phone can’t get out of safe mode because the Volume key is stuck. Fix the Volume button and the phone will boot up normally.

It’s either the button is stuck or damaged but the best thing to do is have the phone checked by a technician. Once the Volume key is fixed and the phone still boots in safe mode, just wipe the cache partition and it will boot normally:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Shows It’s Modified

Problem: Hi! In the first place, I want to thank you for what are you doing for the android users to help them troubleshoot problems. Some of your posts were useful for me.

Well,I want to report you about my Galaxy S3 problem: I can’t update android. When I go to settings > about device > software update, it shows me the message: “Your device has been modified. Software Updates are not available”. When I Googled this, there wasn’t enough info to solve this problem. Some people wrote that they unmounted the sd card but it didn’t work.

I would be grateful if you could tell me how to fix this problem. Most of apps now are on 4.2.2 only, so that makes me a bit nervous. Looking forward to your next post about this ‘issue’ on drippler. Thanks in advance.

Troubleshooting: First of all, verify if the phone is running a custom ROM because if it does, there’s nothing we can do except re-flash the stock ROM. Now, if the phone runs on a stock ROM and this message shows up, it could be just a glitch.

There were a lot of people who experienced this and majority of them were fixed by simply unmounting the microSD card and restarting the phone. If that doesn’t help, wiping the cache partition after the unmounting of the SD card will fix it.

To sum it up, here’s what you’re going to do.

  1. Turn On the phone.
  2. Remove the back cover.
  3. Un-mount the microSD card physically.
  4. Restart the phone.
  5. Check for software updates.

If the procedure above couldn’t fix the problem, then press the Home, Volume Up and Power key after you remove the microSD card from its slot to boot the phone in recovery mode, and then proceed with wiping of the cache partition.

Some Apps Were Locked on Galaxy S3

Problem: Hi, I’m hoping you can help me. My daughter has the Samsung galaxy s3. Recently while doing an avg scan she accidentally clicked on something that caused 3 apps to be locked–whatsapp, instagram and messages. As she hadn’t set up the lock in the first place, she has no passwords to access them. Can you give me any advice on what she can do. Many thanks. — Lisa

Troubleshooting: I’m not sure what you mean by the word “locked” because I haven’t experienced this kind of issue before. However, if this problem was caused by AVG, then disable or uninstall it. In case you can’t uninstall it, boot the phone in safe mode and uninstall it from there.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

For Whatsapp and Instagram, you can uninstall these apps and just install them back. You can’t do the same with Messages because it’s a pre-installed app. To fix all these problems all at once, AVG.

Play Store Won’t Download Apps

Problem: Hi, hope you are doing well. I have a quick issue with my Samsung S3. It’s play store is not downloading apps. I, by mistake, force stopped its application installer and now the enable button is grey and I don’t know what to do.

I would REALLY appreciate you help because I don’t wanna restore my phone. Regards, Linta.

Troubleshooting: Hi Linta. Just reboot it and it should be fine. The core service you forced stopped will be initialized during boot up. Force stopping won’t disable the app and a restart will activate it again.

About the Play Store not download apps, try clearing its cache and data first. If that won’t help, then uninstall its updates. That usually fixes the problem.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Google Play Store.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. Tap Uninstall Updates.

Galaxy S3 Screen Stays Black

Problem: Hi good morning. My Samsung Galaxy S3 whose screen was already cracked, was recently battered by my baby. She drooled into it. After drying it out and putting it in rice it came back perfectly fine. couple hours after using it I came into the room to find it with a black screen. None of the three buttons at the bottom works. i can hear it ringing and messages coming in but I cannot answer it. Of note i realized that near the middle button at the bottom a piece of the glass has fallen out. There was no available memory on the device for quite a while also. I am concerned about my pictures and contacts. Is there anything You can do to help me please?

Can you please tell me if I can still save info on kies and how do i go about getting kies. Although this might sound a bit stupid i will still ask, I have a memory card that i would like to place in this device but by place the sd card in this device will the dates of the photos on the sd card or the phone change?

Can you tell me how to flash a blackberry 8520? It is not booting up but i don’t want to throw it out, its sentimentally attached. I really appreciate your help. I am without a phone right now. Warm regards, Keisha.

Troubleshooting: Hi Keisha. I think the display is damaged. Fortunately, the phone is still on, so there’s still a chance to recover your valued photos. With Samsung Kies, everything is just plug and play, so just follow these simple steps and you’ll be fine:

  1. Log on to Samsung website and download Kies.
  2. After the download, install the application to your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Launch Samsung Kies.
  5. Follow on-screen instructions to backup your data.

About your question on how to flash BB 8520, I’m sorry we’re not knowledgeable enough to provide you accurate and safe instructions. Find someone who’s an expert in that field.

Google Play Store Stopped Working

Problem: Hello, I just recently started having issues with my Galaxy S3 and wanted to know if there are any solutions. As of yesterday, my google play store has “stopped working”. So now all my google services are unusable. I noticed the issue after an app updated and then was removed from my home screen and download list. I tried to open google play to re-download the app and that’s when I got this error. Flash forward to the next day, and the phone has now deleted 2 more apps (one of which is gmail). What’s going on and how can I fix this issue?

Also, settings work fine accept when I try to go into “accounts”. That’s when I get the error message of “settings has stopped working.” Thank you, Luis.

Troubleshooting: Apparently, the apps that crash are pre-installed ones so we can’t blame third-parties for this problem and worse, even the Settings crashes. So this problem is more than just a glitch. I think some data have been corrupted and that’s what causing all these crashes. There’s no easy way to fix this but master reset. So, backup everything in your phone especially your data that are saved in the internal storage. Once you’re finished backing up, follow the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Boot Up, How To Recover Photos

Problem: Hi, I have had my Samsung Galaxy S3 for nearly two years now, and have been experiencing a number of issues with it recently. Last year I had a problem with it running slow and the camera wasn’t working properly, however, I changed the battery and this seemed to solve this issue, however, more recently the phone has wiped out all my text messages and anything that was in my memo app and it has also been randomly turning off to the logo screen. However, when I have pressed the power button it has been coming back on. Last night, I woke up and the phone was on charge and was on the logo screen and now it seems be stuck there, with me unable to turn it on or off.

I have tried a new battery which hasn’t worked and left the battery out for 5 mins. I then tried a reboot and to clear the cache but this also hasn’t solved the problem. The next thing I am guessing I would need to try is the factory re-set, however, I have some photos on the phone which I really don’t want to lose. Is there any way of me being able to recover these before I perform a factory re-set, I would be devastated if they were lost?

Would you be able to CC [email address withheld] into any replies as this is my home email address so can access this after I have finished work this afternoon. Many thanks, Helen.

Troubleshooting: Hi Helen. One last thing to do is to try to boot the phone in safe mode. If it can boot up successfully, then you can copy or make a backup of the photos you don’t want to lose. Follow the steps below to boot the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If, however, the phone refused to boot in safe mode, there’s no other option but proceed with master reset sacrificing your photos.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Straight Talk Galaxy S3 Problems, Errors, Glitches and Solutions [Part 4]

Samsung-Galaxy-S3-Problems-52

If you are a Straight Talk subscriber who own a Galaxy S3 and currently bugged by a problem or two, then this post may be able to help you. We are still the fourth part of our Straight Talk Galaxy S3 problems troubleshooting series but we will be publishing more articles like this in the following weeks or months.

We are not trying to compete with Straight Talk because apparently, we don’t have tools its reps use in fixing the problems. We are simply trying to help our readers who contacted us about their problems. If you continue reading, you will notice there are problems that can’t be fixed because its either they’re network- or account-related issues.

Feel free to email us about your problems at [email protected] but provide all necessary details so that we can easily and accurately assess your concern. If you want to be helped via social networks, post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to go to a specific problem:

  1. Can’t Add Minutes
  2. Can’t Browse the Internet via Mobile Data
  3. Can’t Send/Receive MMS
  4. Won’t Charge
  5. Calls Are Routed To Voicemail
  6. Can’t Make A Call
  7. Can’t Send/Receive SMS
  8. Calls Constantly Drop
  9. Callers Can’t Hear the Owner
  10. Can’t Add More Contacts
  11. Can’t Browse the Web
  12. Randomly Shuts Down and Boots Up
  13. Can’t Make A Call After Adding Minutes
  14. Can’t Send / Receive Text Messages

Can’t Add Minutes to Straight Talk Galaxy S3

Problem: Hello droid guys, my phone is a Samsung Galaxy S3 and I bought it at Walmart last month. In the first month my phone is working great. However, just this week, I cannot anymore add minutes on my phone. For the past 3 days Straight Talk deducted an amount 3 times from my bank account. I’m not a tech savvy person, I don’t know if there’s something wrong with my phone or with Straight talk. I also contacted the tech support but they’re keep on saying that I need to add minutes so that my phone will work. And I told the tech guy that I already added minutes 3 times and straight talk deducted an amount 3 times from my credit card. I don’t know what’s the issue of my phone, I’ll wait for any suggestions on how to fix my phone. Thank you and more power! — April

Suggestion: Hey April. Apparently, this is an account-related problem and third-parties don’t have access to Straight Talk’s system. But since you’ve contacted us regarding this issue, then we’ll do our best in providing sound advice.

First off, if the rep told you that you need to add minutes to your phone or account, then it must be showing in their system that your account has been “deactivated.” At least, that’s the logical term for account that aren’t “active.” You need to add minutes to your account to “reactivate” it and if successful, you can use the services again.

The problem is, you already attempted a few times but the transactions didn’t go through. Obviously, it’s neither a problem with your phone nor your account but Straight Talk’s system. If you’ve been charged 3 times, demand that you’ll be repaid for the other two transactions. If a rep can’t help you, ask for a supervisor, then ask for the manager, or even talk to the CEO of the company if they can’t figure out what the problem is.

Can’t Browse the Internet via Mobile Data

Problem: Hi Harold, I have a Galaxy S3 from other service provider and just this week I transferred over to Straight Talk because of there cheap unlimited plan. In the first few days, I can simply browse the web anytime and anywhere, but for the past 2 days my internet is not working even when my mobile data is turned On. I called straight talk yesterday and they changed the APN settings of my phone and after that I can again browse the web. But just this morning, again I cannot browse the web. I have an unlimited call, text and data plan in straight talk but why I cannot use my data? Is there something wrong with my phone? I’m tired calling the tech support because they can’t fix the issue. I hope you can help me with my issue. — Mark

Troubleshooting: Hey Mark. I encountered a couple of issues with S3 before wherein the APN will revert to its default settings especially after a reboot or restart. This, of course, was due to old caches in the phone’s memory. The device may revert back to the default APN because the cache that handles the data is still there. You need to clear the cache so that the phone will not revert back to original settings. This might be your case, although there’s another possibility that Straight Talk changed its APN.

So, here’s what you need to do:

  1. Call Straight Talk’s hotline and ask for the correct APN. Jot it down or ask the rep to send it to your via SMS. Yes, they can do that.
  2. Change the APN in your phone and see if that works.
  3. If mobile data works after changing the APN, wipe the cache partition.

Since you can’t manipulate the caches of core services individually, your only option is to wipe the cache partition. It is the directory where all caches are saved. Unfortunately, there’s no easy way to do it but just follow the steps below and you’ll be fine:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Straight Talk Galaxy S3 Can’t Send/Receive MMS

Problem: Hi droid guys, I’m with straight talk for almost a year and I don’t have issues with their service. But just this week my phone cannot receive and send a picture message. I already tried those troubleshooting steps that the tech guy provided to me yesterday, I turned off and on the phone but still I cannot receive and send a picture message. I also configured the APN settings of my phone as what the tech guy told me but there’s no use. By the way my phone is Samsung Galaxy S3. Any suggestion to fix my phone is a huge help to me. Thank you! — John

Related Problem: Hello guys, I have a Galaxy S3 from other service provider and transferred to straight talk service. By the way, my phone is 6 months old and I purchased it from AT&T. The issue started a few days ago after I subscribed on straight talk service. I can make a call and send and receive a text message but the MMS is not working. I turned off and on my phone but still I cannot receive and send a picture message. The other day I contacted the tech support of straight talk and changed the APN settings, but the issue still not fix. I don’t know what to do with my phone, the tech support of straight talk is useless the representative told me to wait for 24 hours but until now my MMS is not working. I hope you can help me fix my phone. Thanks!

Troubleshooting: Hey John. Multimedia messaging has a very straightforward process; just make sure mobile data is turned, then verify your account has data credits and that you have the correct APN settings in your phone. There are two APN settings, one for the internet while the other for MMS. Make sure that when you call tech support, the rep is checking the correct one. Straight Talk reps can help you better with this problem, so don’t hesitate to call the hotline.

Straight Talk Galaxy S3 Won’t Charge

Problem: Hello guys, I have a Galaxy S3 for almost 5 months and I subscribed on straight talk unlimited promo. The issue started after my phone shutdown automatically, and after that my phone is not charging . I don’t have any issues with my internet or making a call and sending a text message. However, the battery of my phone is new and I also bought a new charger but my phone still not charging. I also called the tech support but they cannot give me a resolution on the issue, what they’re doing is, they want to turn off and on my phone but I cannot turn on my phone because the battery is already empty. I hate calling the tech guy it’s just a waste of time. I don’t know what’s wrong with my phone, I hope you can help me with my problem guys. Thank you and more power! — Miles

Troubleshooting: Hi Miles. Since I don’t know the history of your phone, we’ll start from the basic troubleshooting. First off, open the back cover and pull the battery out. Press and hold the power key for a minute, then replace the battery and the back cover. Make sure the battery connectors are touching the pins on the phone. Plug the phone in to charge and let it charge for, at least, 10 minutes. After that, attempt to turn the phone on. If it won’t turn on, then try a new charger with a different USB cable. If you don’t have access to such things, try plugging the phone in to your computer just to see if it will charge. If not, then send the phone in for repair as there could be some issues with the USB charge port.

Calls Are Routed To Voicemail

Problem: Hi guys, I have a Galaxy S3 from AT&T and transferred over to Straight talk last month. In the first month, my phone was working great, I can make call and send a text messages to my friends. However, just this week my phone cannot anymore make a call. The signal bars are full, and every time I make a call I can only hear a busy tone. So, I tried calling my number in one of my phones, it ring but the call suddenly routed to the voicemail. There’s no problem with my plan because I subscribed on the unlimited promo of Straight talk. I also contacted the tech support but they’re confused about the issue, for a few hours talking to the tech guy and following those troubleshooting steps that he provided and after that the issue is still the same. I’m tired calling the tech support because they cannot fix the issue. I’m hoping you can help me guys about the issue of my phone. I’ll wait on your reply and thank you! — Paul

Troubleshooting: Hey, Paul. Unfortunately, when it comes to voicemail, there’s only one thing users can do and that’s to set it up. But basically, even the set up is done in the provider’s system and what users are doing are actually initiate (or ask the system) the setup. That said, there’s nothing we can do to troubleshoot voicemail related issues.

I understand why you don’t want to call tech support but for now, there’s nothing much we can do about it. The thing is, your provider is the only one that can fix this issue. I know that because I worked as a tech support for a wireless company before and we have a tool that can fix this problem in one click; the phone number just needs to be “reactivated.”

So, please, call Straight Talk. If one rep can’t fix the problem, try another rep or ask for a supervisor or manager to look into your problem.

Can’t Make A Call on Straight Talk Galaxy S3

Problem: I bought a Straight Talk phone last week at Walmart and subscribed on their unlimited promo which is the $45 plan. After I ported my phone number from other service provider to straight talk the tech guy told me to wait for 24 hours to complete the porting of my number. After 24 hours, my phone is working, but after a few days I cannot anymore make a call but I can send a text message. I contacted the tech support and spent 2 hours talking with the representative but the issue is still the same. I turned the phone off and on but nothing works. I don’t know what is happening on my phone right now. And by the way my phone is a Samsung Galaxy S3 and this is new. Please help me guys about the issue of my phone. Thank you and more power! — Liza

Suggestion: Hi Liza. I understand the rep told you to wait for just 24 hours to regain your service after the port but fact is, porting will take 24 to 48 (I know cases that went beyond this time span) hours to complete. Within this time span, the service may work intermittently. Of course, if the problem persists after 2 or 3 days, you need Straight Talk’s help to fix the problem. There’s nothing much we can do about it considering the fact that it is account-related issue. I am sure the reps will be happy to assist you, if not, then ask for their manager or ask to be transferred to a higher level of support.

Straight Talk Galaxy S3 Can’t Send/Receive SMS

Problem: Hi guys, I have a Samsung Galaxy S3 under by straight talk and I bought it at Walmart 6 months ago. For the past 6 months my phone is working fine, I can make a call, send a text and picture messages and browse the web. However, just this few days my phone cannot anymore send and receive text messages. It’s weird that I can make a call and receive a picture messages but I cannot receive and send a text message. I spent few hours talking with the representative and changed the APN settings of my phone but nothing works. We also do the hard reset of my phone but still I cannot send and receive a text message. I’m not a tech person, I don’t know if the issue of my phone will be fix. Any suggestions is a big help for me, I’ll wait for any response coming from you guys. Thank you! — Hailey

Troubleshooting: Hailey, first of all, check if you still have enough credits in your account to send / receive text messages. I understand you already called tech support and performed factory reset to no avail. This proves the problem is not with the phone but your account or, at least, it’s on Straight Talk’s side.

Basically, there’s nothing much we can do about the problem so call Straight Talk’s tech support again and this time inquire about the status of your account. It’s better that they will be the ones to check on their end as they have more access to their services. I know it’s difficult to explain yourself over and over to different reps but only they can fix this problem for you.

During my tenure as a tech support, problems like this were very common and we had a tool that would give us an idea where things went wrong. I’m sure ST’s reps also have their tools to examine their subscribers’ accounts. As for you, try to stay with the rep until the issue is fixed.

Calls Constantly Drop on Straight Talk Galaxy S3

Problem: Hello droid guys, I have a Galaxy S3 from T-mobile and I transferred over to straight talk last week. I don’t have problems with my phone after I transferred service with straight talk. But this past few days I encountered an issue with my phone, every time that I make a call the call dropped constantly. I checked the signal bars and the signal is full, I also turned off and on the phone but it’s not helping. I tried calling the tech support and spent an hour talking and doing those troubleshooting steps that the representative provided. But after talking to the tech guy the issue is still the same, the call still dropped. I don’t’ know what s really the issue of my phone. Is it the phone or with straight talk? Please help me guys, thank you and more power! — Janus

Troubleshooting: Well, if you ask Straight Talk about it, you’ll be told it’s the phone but if you ask Samsung, it’s your provider. You really cannot get an answer to your question because both parties would deny it. But I think you could answer your own question. If this problem was happening before transferred over to Straight Talk network, then it must be the phone that has a problem. Perhaps, its radio signal receiver isn’t functioning well.

However, if your service became crappy after you transferred over to Straight Talk, then there’s a big possibility that it’s a network-related issue or, at least, it’s on their side not the phone. Because of that, there’s nothing we can do but wait for them until they can fix it. Call tech support again but before doing so, backup all your data and perform full master reset so they can’t blame the phone. Their tech support reps may be so conscious about their call handling time that they don’t want to spend more time with their subscribers troubleshooting the problem so ask for a manager right away.

Callers Can’t Hear the Owner

Problem: Hi guys, I purchased a Galaxy S3 at Walmart 8 months ago and subscribed to straight talk unlimited plan. During my first 7 months my phone is working great. However, just this month my phone is not working properly, every time I call somebody, they cannot hear me talking. I turned Off and On my phone but the issue still not fix. So, I decided to call the customer service of straight talk and we did a lot of troubleshooting, and after an hour the issue is still the same. It’s so frustrating that you spend an hour talking to the representative and after that the issue is not fix. I hope guys you can help me with my issue. Thank you! — Melchor

Troubleshooting: Hey Melchor. It’s apparently a microphone problem. The Galaxy S2 has two microphones, the one that’s problematic is at the bottom beside the USB/utility port. There were a lot of cases wherein dust corroded the hole so the voice can’t reach the mic. Carefully to clean the hole or give it a mild blast of compressed air to see if it would make a difference. If not, then it’s time you brought the phone to a technician to have it thoroughly checked and diagnosed. If damaged, it can easily be replaced but everything depends on the tech.

Straight Talk Galaxy S3 Can’t Add More Contacts

Problem: Hello droid guys, last week I purchased a Galaxy S3 under by Straight talk and immediately subscribed on their unlimited promo. In the first few days, my phone is perfectly fine until I noticed that my Galaxy S3 can only hold for about 15 names and 15 phone numbers. Error message always showed on the screen saying “space was low”. And I’m also confused why my phone had no downloads and I only have Facebook. I called the customer service for help but the representative don’t have any idea what is happening on my phone. They’re keep on saying that my phone has a plenty of space. But why I cannot enter more phone numbers on my phone? It’s so frustrating that they cannot fix the issue. I’m hoping that you will reply about my concern. Thank you guys and more power! — Max

Troubleshooting: It’s probably just a glitch, Max. But honestly, I haven’t encountered this issue before. Okay, so your phone is quite new and I’m not sure how much data you’ve already saved in its internal storage but it would be better if you reset the phone as early as now. After the reset try adding as many contacts as possible and if the problem still persists, then at least we know it has issues out of the box. Have it replaced immediately. I’m sure you don’t want a phone that’s defective since day 1, right?

Straight Talk Galaxy S3 Can’t Browse the Web

Problem: Hello, I have a Galaxy S3 purchased from other service provider and I also bought a straight talk simcard at Walmart last week. After I activated my simcard I can easily make a call and browse the web. However, since yesterday until now I cannot browse the web. I called the customer service last night and told them that I cannot browse the web, but after an hour talking to the representative the only thing he told to me that “he cannot fix the issue of my phone”. It’s very frustrating that I have an unlimited data but I cannot use my internet. I asked the representative if there’s something wrong with my phone but he cannot give me an exact answer about my question. I hope you can help guys about my issue. Thank you and more power! — Justin

Troubleshooting: Justin, the problem is with the phone but you need to get the correct information from Straight Talk. Call the tech support hotline using a different phone but instead of telling the rep you can’t browse the web, ask for the correct APN Settings. You can jot it down or have it sent to your phone via SMS. Once you go the correct APN, have the rep walk you through editing or adding a new APN in your phone. After everything is set, you will be able to browse the web but make sure mobile data is enabled in the first place.

Straight Talk Galaxy S3 Randomly Shuts Down and Boots Up

Problem: Hi, I bought a Samsung Galaxy S3 from straight talk last year. Just this month my phone is not working properly. There’s an instance that my phone will automatically shutdown and will automatically turn on. I tried to remove the battery and wait for a minute before turning On my phone, but after a few minutes the issue occur again. I also do the hard reset on my phone but nothing works. Last week I called straight talk and they reset again my phone but the issue is still the same. The representative told me that they cannot anymore send me a new phone because it’s already out of warranty. I don’t have an idea why I have this issue on my phone. I’ll wait for any suggestion coming from you guys. Thanks! — James

Troubleshooting: Hey James. First of all, I’m interested to know what app you were using when the phone shut down. Also, does the phone keeps vibrating once it shuts down?

Let’s isolate the problem. Try booting the S3 in safe mode to temporarily disable all third-party apps.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

Once in safe mode, observe the phone closely to see if it would still shuts down on its own. If not, then one of the app may be causing the problem. Reset the phone again but this time install your apps one by one and be mindful of the time when the problem occurs again to know which app causes it.

If it’s not an app-related problem or if the phone vibrates even if it’s off, check the Power key of your phone as it may be stuck or even damaged. Try pressing it multiple times but if it can’t be fixed, it’s time you brought the phone to a technician.

Another possibility is that it could be just a battery problem. You know, batteries are the first component that will deteriorate over time. If there’s no stable power supply, the phone will randomly shut down. So, check on this also.

Can’t Make A Call After Adding Minutes

Problem: Hello droid guys, I’ve been in straight talk for 3 years now and I don’t have any issues with straight talk. Just this week the issue started after I added minutes to my phone. I cannot anymore make a call but I can send a text message. I’m sure that I don’t have problems with my plan because I purchased the unlimited promo of straight talk. I talked to the representative the other day and asked what kind of plan that I have, and he said that I have the $45 plan. How come that I have an unlimited plan but I cannot make a call? I spent 30 minutes talking to the representative and he told me to wait 4-5 hours to activate my phone, but after 5 hours still I can’t make a call. I hate calling again the tech support of straight talk because they’re just wasting my time and they cannot provide an exact resolution of the issue. I don’t know if there’s something wrong with phone? I’ll wait your reply guys and thank you! — Anne

Suggestion: Well, Anne, you really don’t have a choice but to call tech support again because only they can fix this problem. Apparently, it’s account-related issue and we’re not, in any way, equipped to deal with this problem. If the rep told you to wait another 4 hours to get your number reactivated, you’re obliged to do so but beyond that, it’s unreasonable. So, you better seek assistance from higher level support or a manager perhaps. If a rep can’t fix your issue, escalate the call to a higher support. Usually, reps would tell this and that just to get rid of you and the next time you call, you’ll be asked the same questions and information. To avoid that, always ask to speak to a manager if the rep can’t fix your issue.

Can’t Send / Receive Text Messages

Problem: Hi Harold, I’ve been in straight talk for about 10 months and my phone is a Samsung GalaxyS3.During my first few months with straight talk the service is good until I noticed that I cannot anymore send and receive a text message. I know that I don’t have problems with my plan, because I subscribed on their unlimited promo last month and my service end date will be next week. I called the tech support but they cannot figure out what is the issue of my phone. They changed the APN settings and did some troubleshooting steps but the issue still not fix. I don’t want to call the tech support of straight talk anymore, they’re just wasting my time and money. I’ll wait for any advice guys and I hope that you can give a suggestion on how to fix my phone. Thank you and more power! — Dianne

Troubleshooting: Hi Dianne. For text messages, there’s no need to change the APN settings. Ask the rep if there’s a problem with their network. Things like that happen all the time and can be fixed after an hour or two. If the phone wasn’t from Walmart or BYOP, it might have a different message center number out of the box. Sometimes, default settings are restored so let the rep guide you in checking the message center number. He/she should know the correct number that should appear, so ask him/her about it.

It’s a network-related issue so you really don’t have a choice but seek help from Straight Talk’s representatives. With that, you have to call, wait, wait even more and pray they can figure out your problem and fix it. We really can’t help you with this simply because it’s not a phone issue.

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Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 56]

Samsung-Galaxy-S3-Problems-56

Hello to our valued readers! I can’t believe we’re already on the 56th part of our Samsung Galaxy S3 problems troubleshooting series. Judging from the number of emails we received from S3 users, it looks like we can reach up to 100th part. If you’ve been following us, you may have noticed there were problems that we already addressed several times. It’s because we want to provide our readers personalized support and this is our way of responding to hundreds of emails we receive each day.

If you have an S3 and currently bugged by a problem or two, I suggest you visit our Galaxy S3 Troubleshooting page as we already addressed more than 600 problems ever since we started supporting the device in 2012. Most likely, you problem has already been addressed before so try the solutions or the troubleshooting procedures we provided before. If they don’t work for you, feel free to contact us via [email protected] and provide all necessary details as possible. We also have Facebook and Google+ pages that we use to help our readers. You may post your concerns there, too.

The following are the problems I addressed in this post. Click on a link to jump to a problem:

  1. Stuck in Safe Mode Due To Liquid Damage
  2. Screen Completely Blank / Black
  3. MicroSD Card Problem
  4. Won’t Turn On
  5. Can’t Send MMS Messages
  6. Screen Issues
  7. Won’t Work After Factory Reset
  8. Locked Out
  9. Battery and MicroSD Card Issues
  10. Shows Not Enough Space Error
  11. Soft Bricked
  12. Auto Brightness Not Working

Galaxy S3 Stuck in Safe Mode Due To Liquid Damage

Problem: Hi, I got your email from the internet. My phone fell in the toilet and I quickly retrieved it. I took out the battery, cleaned it, dried it. Had a few issues so I took out the little screws and took the back off and cleaned with alcohol. Everything seems back to normal except it wont sleep. I set it to shut down after 15 seconds but it blinks at the set time and comes right back on. Next problem is I cannot get it to come out of safe mode which it went into by itself during the ordeal. I tried suggestions about using power button and volume button but it brings up a warning screen that is difficult to get rid of. I also tried to restart but that doesn’t work. I would greatly appreciate your help. Regards, Regina.

Troubleshooting: Hi Regina, the problem with liquid-related damages or problems is that you wouldn’t know which components are still damp or wet but for certain, if there’s a trace of liquid inside the phone, it would cause complications ranging from minor issues to more complicated ones.

Based on your description, I believe the problems you’re experiencing are caused by a trace of liquid that may still be present inside the phone messing with electronic components. I suggest you remove the battery and put the phone in a bowl of rice to absorb remaining water remnants in the phone. Leave it there for a couple of days. That should fix the problem. If, however, the phone still refuses to sleep when the Power button is pressed, then it must be corroded and a general cleaning of the phone will fix it.

Galaxy S3 Screen Completely Blank / Black

Problem: I have a Galaxy S3, the screen has gone completely blank (black) I can receive calls, and hear msg indicator so I know there is msgs but since I can’t get screen on I can’t retrieve msg, make calls etc. It also doesn’t seem to want to turn off, every time I try and turn it off it turns itself back on. Any advise would be appreciated. Thank you, Cindi.

Troubleshooting: Hi Cindi. It is apparently a screen problem but I know it just didn’t happen without apparent cause, at least, I haven’t encountered one that wasn’t caused by physical or liquid damage. This information wasn’t included in your message.

About the issue that the phone turns back on, if it wasn’t caused by liquid or physical damage, then there’s a possibility wakelocks are causing it. Download the Wakelock detector from the Play Store and use it to determine wakelocks and remove them. If it weren’t wakelocks, then the Power button may be stuck. Try press the Power key many times to try to get it from being stuck. If it doesn’t fix the problem, have the phone checked by a technician.

MicroSD Card Problem with Galaxy S3

Problem: Good evening! I had problem with my 32 gig sd card.. i transfer all of my photos and music on my micro sd. One day i was about to play my music and when I’m searching for it i noticed that i only had 12 music and i decided to check my sd card and i found out that all my photos are gone and few music are still in. And I also noticed that there are some files in my sd card that i did not store and i decided to delete it but it said that I cannot delete it. I try to connect it with my laptop to check if it will appear there and there is nothing. Please help me im using Samsung Galaxy S3.

PS: I also attached photos that appeared on my sd card that I did not save or something and take nog I cant delete those. Please reply ASAP! Thank you!

Troubleshooting: It happens all the time when a microSD card stops working deleting all its contents. If the laptop can’t read from it, then it was most likely became corrupt. I’m not sure how old the card was but the best thing to troubleshoot it is to reformat it using FAT32 format. Once finished, mount it on your phone to see if it can still be read. If not, then it’s time you bought a new microSD card.

In case the card can’t be reformatted, it might have been write protected. There are two ways to get rid of write protection:

First Procedure

This is the easy procedure and you need the help of a tape here. Here’s how you do it…

  1. Hold your card reader and put it on lock.
  2. Now, put a tape on the lock so that it won’t slide down when you inserted the microSD card.
  3. Insert the microSD card.
  4. Now, format it into FAT32 format.

Second Procedure

Now, this one’s a little complicated and you still need the help of a card adapter.

  1. Insert the card to the reader.
  2. Plug reader to a laptop computer.
  3. Click “Start” on the taskbar to open “Run” and type in “regedit”.
  4. Hit “HKEY_LOCAL_MACHINE” to expand “System”.
  5. Find “Current Control Set” in “System” list to click “Control”.
  6. Check whether there is a key named “Storage Device Policies” to change the digit in the “DWORD value” box into “0” and press “OK”.

Galaxy S3 Won’t Turn On

Problem: Hey I have a Samsung Galaxy S3 and it wont turn on at all. I’ve tried to press the power button, ive tried to hold the power button with the other buttons, but it still will not turn on. when i take the battery out and place it back in, the phone will vibrate and show the samsung logo but then quit after 5 seconds. please help! — Alex

Troubleshooting: Hey Alex. It sounds like the power button is stuck, at least, based on your description. It could have been more helpful if you mentioned when the problem started and how. But anyway, try to press the power key many times to see if you can get it out from being stuck. It doesn’t really matter how many times you press the key as long as it would be released, otherwise, there’s a possibility that it’s already damaged and you need to send the phone in for repair.

Galaxy S3 Can’t Send MMS Messages

Problem: I have the S3, I don’t know what update did it but I can not send a picture with a text message. Textes go through but if I to include a picture. My service is with Boost Mobile. — Angelo

Related Problem: So ever since my phone prompted me to upgrade, my mobile data hasn’t worked! I can only use the internet when I am connected to wifi! What about my 3g and 4g? Help! — Melissa

Troubleshooting: Hey, Angelo. If the problem started right after an update, it is very much possible that the APN settings in your phone have been changed. You need to retain the correct APN and while there are a lot information you can find online, the sure way to get correct ones is by calling Boost Mobile and ask the rep for it.

Once you already have the correct APN, try to follow the simple steps below:

  1. From the Home screen, tap the Apps icon.
  2. Touch Settings to launch it.
  3. Under Wireless and Networks section, tap More Settings.
  4. Scroll down and tap Mobile networks.
  5. Tap Access Point Names.
  6. You may add a new one or edit the existing one.

Galaxy S3 Screen Issues

Problem: Hey there I have been reading through your fixes and haven’t found one that I think can help me yet. I have a Galaxy S3 and it was working fine this morning, I put it on charge and came back to it and it would not let me unlock it, I unplugged it and removed the battery for 30 seconds and put it back in and now the screen will not come on correctly. The device will power on and make sounds but the screen itself will stay black except the top half will flash white every few seconds until the screen locks again.

I have played with it and got it to light up in a variety of colors suck as pink and purple and green but never come on so I can do anything. If I press the lock button repeatedly and stop and it will act like it will work I can see the screen for a brief frozen moment and it still won’t let me unlock the screen before it goes black. I have tried to do the hold of power, volume up, and home key but I still can’t see anything to get to those options. Once I could see a small piece of it but that’s it. I didn’t drop and the screen is not busted or anything because when it does light up there is no discoloration or anything. Could you offer any guidance or help I would appreciate it so much. Thank you, Jason.

Troubleshooting: The consolation is the phone still boots up correctly so we can troubleshoot it. Based on your description, I think the problem is more on the hardware side than anything else. The firmware can manipulate the display but not to the point that it overlays different hues randomly. The first thing I want you to do is boot it up in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

I am sure you can have the phone boot up in this state because it can boot up normally. Once in safe mode, observe the screen if it still shows the same issue and if so, at least, we know now that none of the third-party apps caused this. After safe mode, it’s time you try booting the phone in recovery mode (again) and this time, please follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.

If the screen still shows the same issue, then it must be caused by a hardware glitch or something. There’s even a chance that the display connector is loose. But the point is, there’s nothing much we can do when it comes to hardware issues. It’s time you sent the phone in for repair.

Galaxy S3 Won’t Work After Factory Reset

Problem: Hi, I just got a Galaxy S3. After going through the initial set up, when I try to download an app the download begins but eventually stops partway through. There’s no error message and no matter how long I let the download finish no app will fully download. I’ve tried restarting the phone, clearing the cache, data, uninstalling any updates to the play store app (all suggestions from your website) and none of them worked. So I tried doing a factory reset on the phone but that wont even work, it just keeps saying “shutting down” without ever shutting the phone down (I’ve even let it sit that way for a couple hours just in case that process takes some time). Any suggestions? — Drew

Troubleshooting: Hey, Drew. Let’s set aside the app-related problem because apparently, we need to make the phone work and boot up normally before we can go there. In fact, I think the download problem can be fixed after you solved the issue that occurred after the reset. I am, of course, assuming that you did the factory reset through Settings. Sometimes, the process can’t be completed (I’ve already seen a lot of cases like yours) and it will lead to the “Shutting down” screen. The best way to fix this problem is to do the full hard reset through recovery mode:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

I believe this procedure alone can fix the problems you were having.

Galaxy S3 Locked Out

Problem: My teenage grandson kindly helped me devise a screen lock on my Galaxy S3 using a pattern. He told me the password I was asked to create would be a backup in case I forgot the pattern. Well, unfortunately, this old woman forgot the pattern!! And there is no password backup option. I now have only 6 (I think) more tries to get the pattern right before factory reset deletes all my data (I assume this means phone numbers, pictures, text conversations – everything!!) Is there any way around this pattern lock? Very much looking forward to your response. Thank you. — Karen

Troubleshooting: Hi Karen. As to your pattern lock, no one knows about it so we can’t help you remember it. But you know what, there’s always a way around this and fact is the phone will not be automatically reset even if you’ve used up all your pattern tries.

My advice to you is keep on trying until you’ve used up all the tries because the phone will prompt you to unlock it in a different way. Once you’ve used up all the tries, there are bypass options below the screen: Forgot pattern and Backup PIN.

If you know what the backup PIN is for your device, then use this method to get into the phone and disable or change the pattern to something you could remember. However, if you don’t know the backup PIN, then try the other option, which will prompt you of Google username and password that is linked to your phone. If you don’t know these either, then there’s no other option but to reset the phone.

Galaxy S3 Battery and MicroSD Card Issues

Problem: I’m having issues with my phone draining it goes unused and dies after 5 hours. It’s also having issues accessing files on my sd card. It mounts but will not access pictures or apps on the sd card and tips on how to fix this would be appreciated. I also used the cool down app and it isn’t helping with my battery issue. — Chelsie

Troubleshooting: Hi Chelsie! I think the battery and the microSD card issues are related, the latter being the cause and the former the effect. If the card unmounts and mounts automatically, it means there are times when the phone cannot detect it. When it happens, the device will try and try and try until it can read from the card but as what you’ve said, you can’t still access your files or apps that were stored in it. It could be that the card is already corrupted or damaged. During the entire process, the phone will need more power and based on reports from other users who had the same problem, it is the cause of quick battery drain.

You may try to fix this issue by letting your laptop read the card. If the computer can read from it, backup all your data and reformat the card using FAT32 format. Once finished, mount the card again and see if the phone can read from it. If not, it’s time you bought a new one.

Galaxy S3 Mini Shows Not Enough Space Error

Problem: Hi, Please help!!! If I had the money, I would buy myself a new phone(NOT Samsung!!), and then take a hammer and hit my Samsung galaxy S3 mini to pieces…as small as possible. Unfortunately I cant do that. Anyway….please help.

My device is saying “Storage space is running low.” I have downloaded my pictures from my phone to my pc. I have tried everything possible to delete the pictures on my phone.

Gallery wont open. When I try to open gallery, it gives my a message saying” Not enough space. Delete unnecessary items, such as downloaded software, pictures, videos and documents.”

I have deleted everything I can. Even if it mean loosing valuable stuff. I don’t care. I just want to be able to open gallery again to be able to manage gallery. Please advice. Thank you. — Gerdine

Troubleshooting: Hi Gerdine. If the phone says there’s not enough space left, then most likely the internal storage ran out of space. Try going to Settings > Storage to verify if the phone is, indeed, running low on storage space. If there’s few GB of space left, the problem may be caused by a glitch or a bug. Try rebooting your phone. If that didn’t fix the problem, boot it is safe mode and just reboot normally once it reaches the Home screen.

However, if the error message was true, then move all downloaded apps to the SD card if you have mounted one. If there’s no available microSD card, then you must clear the cache and data of some not so important apps and/or uninstall them. And then, clear the cache and data of the Gallery app. It usually works after that.

Soft Bricked Galaxy S3

Question: Hi, my T-Mobile S3 soft bricked the other day. I propped my phone up on my nightstand and was watching some videos on Youtube and charging the phone at the same time. My phone dropped, about two or three feet and the back cover fell off and the battery came out and the charging cable was still halfway inserted, albeit at a 45 degree angle to the right, and the phone was still on, frozen on the video, and was still charging. I put everything back together and restarted it by pressing the power button until it turned off. When it turned back on, it was stuck on the Galaxy S3 screen and wouldn’t go past it, even if left on the screen, it would stay there until the battery went flat. I am able to go into download mode, but not recovery mode. The phone recognizes when I plug it in to charge, and shows the empty battery with the circle on it, but will not charge past that, even though the phone gets warm. My question is, will I be able to make it work again by flashing the stock 4.1.2 rom back on the phone? Thanks, Adam.

Answer: Yes, re-flashing the firmware can fix this problem. If you could only get into recovery mode, wiping the cache partition often fixes problems like this. But then, of course, there is always a possibility that complications may arise so proceed at your own risk.

Galaxy S3 Auto Brightness Not Working

Problem: I’ve been using the auto-brightness control on my S3, and it was working just fine. But as of a few days ago, it suddenly stopped working. The screen stayed at a constant level no matter how bright or dim it was around me.

I can manually control the brightness using the slider when you pull down the notification menu, but that’s it. I’m sure in the past if I checked the “Auto” box, it worked, but it should respond to ambient changes.

I confirm that my proximity sensor is still working (it shows appropriate increase/decrease value depending on ambient levels), and I can see that the light sensor still sets variable values for display brightness values. My screen’s actual brightness does not change. I’ve powered-off and battery-pulled the phone, and that didn’t fix it. Your assistance is highly appreciated. Regards, Nisar.

Troubleshooting: When it comes to sensors, it’s very complicated and honestly, I don’t know where to start basing on your description. It could have been better if I could inspect the phone physically but that would never happen. But anyway, are you using any third-party apps that can manipulate the brightness of the screen? If so, please try to uninstall or disable it to see if the stock brightness service would function properly.

My question is did auto brightness work properly before? If so, when did the problem start and how?

There is also a possibility that the sensor is not sensitive enough. Unfortunately, there’s no way you could manipulate the sensitivity of the auto brightness using the stock service. So, I suggest you try the app Velis Auto Brightness (we are not, in any way, affiliated with the developer of the app) as it is one of the best apps out there that will give you access to the auto brightness feature in your phone.

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