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Galaxy S2

How to fix Samsung Galaxy S2 that won’t turn on [Troubleshooting Guide]

In this post, I will guide you on how to fix or troubleshoot your good old Samsung Galaxy S2 that won’t turn on. But to be honest with you, if your device started to fail now, it may be because it needs replacement, or at least, its battery. The production of Galaxy S2 started in 2011 and was stopped later that year as Samsung was excited enough to start its production of the Galaxy S3.

Samsung-Galaxy-S2-wont-turn-on

Over time, the battery deteriorates. In fact, it’s the component or accessory that deteriorates faster than others. Good thing Samsung also produce original batteries for it, so you can probably just purchase a new one if the old one got busted. But the purpose of this troubleshooting is to know exactly what the problem really is. Just because the phone is old doesn’t mean that battery is the culprit. Just continue reading so you will know how to effectively troubleshoot a Galaxy S2 that won’t turn on.

The troubleshooting steps I included here are the same exact steps we technicians follow in case a customer comes to our shop with this problem. This is safest route in troubleshooting. We don’t want to mess with your data nor with your phone. However, there’s no guarantee we can fix the problem here. If it were a hardware issue, then you need a tech to help you figure things out.

Before anything else, if you have other issues with your phone, visit our Samsung Galaxy S2 Troubleshooting page as we already addressed hundreds of problems with this device. Try the available solutions first and if they didn’t work for you, then send us a message via this form and provide all necessary details about your problem. Remember, the more information you provide, the more accurate our solutions are.

Now, back to our troubleshooting, this is what you need to do…

Step 1: Soft reset your Galaxy S2

Since we don’t know what the real problem why your phone refused to turn back on, let’s start from the very basic of troubleshooting–soft reset. This procedure will basically drain all stored electricity in the components especially capacitors. The total absence of electricity will refresh the phone and its memory. It is a very effective procedure for minor firmware and hardware glitches. Here’s how you do it…

  1. Remove the back panel and pull the battery out.
  2. Press and hold the Power key for one minute while the battery is out.
  3. Replace the battery and put the back cover on.
  4. Attempt to turn the phone on.

Proceed to the next step if this procedure didn’t fix the problem.

Step 2: Charge your Galaxy S2

There is always a possibility that the battery was just totally drained. So, after the soft reset and the problem wasn’t fixed, you have to plug the phone in to charge. Leave it plugged in for at least 10 minutes. Of course, the main purpose of this procedure is to make sure there’s enough power to bring the phone back up but there’s actually more to it than just charging.

When you plug the phone in, there will be signs that the phone charges. If those signs are absent, we can now look forward to a battery issue or a hardware problem. But at this point, just leave it plugged in for several minutes with or without those charging signs.

After ten minutes of being charged, attempt to turn the phone on just to see if it’s still capable of doing so. If not, then proceed to the next step.

NOTE: If there were no charging signs, it’s more of a charging problem than anything else and we have a different post for that.

Step 3: Attempt to boot Galaxy S2 in safe mode

The very purpose of this troubleshooting guide is for you to know if the phone is still capable of powering up. While we always use safe mode to rule out issues with third-party apps, this time we’ll use it to see if the phone would turn on with all third-party apps disabled.

Without those apps, the system can easily load and the phone can boot up faster. So try this procedure to see if you could get the device to turn on:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the safe mode remedy didn’t work, there’s another mode you should try.

Step 4: Boot your Galaxy S2 in recovery mode

The Android System Recovery or the recovery mode powers every component in your phone but it doesn’t load the usual user interface. Even if the problem is with the firmware, the phone should still be able to boot in this mode without a problem. So, try it just to see if the phone is still capable of powering up those old components inside.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

If the phone booted up successfully in recovery mode, you really don’t need to do anything. At least, it’s now confirmed that the hardware is still good.

Final step: Have a technician take a look at your phone

If your phone refused to turn on after all that you’ve done, then it’s time you sought help from someone who have all necessary skillset to fix the problem. As I said earlier, if the phone didn’t charge at all, it could be a battery problem. Otherwise, there’s something wrong with the hardware.

However, you need to balance things out. If repair fees are close to buying a new phone, then why waste your money on an old, unreliable device when you can get a brand new and fully working phone? But it’s all up to you.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Phone Won\'t Turn On Troubleshooting

Connect with us

We are always open to your problems, questions and suggestions, so fill out this form to send us your questions. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S2 that won’t charge [Troubleshooting Guide]

We received a lot of emails from Galaxy S2 owners complaining about their phone that’s not charging. But the thing about this problem is that you won’t be able to notice it until your device runs out of battery.

Samsung Galaxy S2

There are a lot of factors to consider in order to fix this problem and key to the resolution is to know what caused it. It is, therefore, imperative you take time troubleshooting your phone just to know what’s behind it. However, there’s no guarantee you could fix it especially if it’s a fault in the hardware or an issue with the charger or battery.

Before we proceed, I would just like to emphasize that your Galaxy S2 is probably 3 to 4 years old and the problem you’re experiencing right now is more likely because some components or accessories are damaged or need replacement. It is always economical to have something fixed rather than buy a new unit but remember this; if a phone starts to fail, it may continue failing in the future even if it was successfully repaired.

If the repair fee is close to the price of a brand new phone, it’s more practical to buy a new unit and rest assured you could use it for another three years or so.

This troubleshooting guide will walk you through determining what’s causing the not charging issue with your Galaxy S2 to help you decide whether to get your device fixed or buy a new model. While we technicians have our own way of troubleshooting, I, for myself, use technical deduction and/or fault isolation.

If you have different issues with your phone, I suggest you visit our Samsung Galaxy S2 Troubleshooting page and try the solutions we provided. If they didn’t work for you, then contact us by filling up this form. We are trying to make it easier for you to contact us and describe your problem without forgetting some details that are important for us to accurately assess your concern. So, please, choose the appropriate options in filling up our questionnaire.

Now back to our troubleshooting…

Step 1: Soft reset your Galaxy S2

A soft reset will drain stored electricity in some components. This will refresh the phone’s memory and is very effective for minor firmware and hardware glitches. Here’s how you do it…

  1. Pop the back cover open.
  2. Pull the battery out.
  3. Press and hold the Power key for one minute.
  4. Replace the battery and then the back cover.
  5. Attempt to turn the phone on.

If the phone turned on, then the possibility of a hardware issue is ruled out at this point and you can focus on how to make your phone charge. However, if it didn’t power up, it might be because the battery was totally drained. It’s too early to make conclusions.

Another reason why I want you to soft reset your phone is so that you can check if the battery is properly mounted on the device. If the battery connectors don’t touch the connectors at the back of the phone, the device won’t charge.

Now, plug the charger to the wall outlet and the cable to your phone to see if it charges, if it doesn’t, then proceed to the next step.

Step 2: Troubleshoot the charger

It is the first thing you should check if your phone refuses to charge. There are several ways to troubleshoot the charger unit. First, try to charge your other devices. Galaxy S2’s charger has the universal microUSB connector so it should work on any other devices with microUSB port. If other devices respond to it, then there’s current coming from it.

But in case you have no other devices to test on or if they, too, won’t charge with it, then set it aside for now and proceed to troubleshooting the USB cable.

Step 3: Troubleshoot the USB cable

The cable bridges the charger and the phone. Without it, it’s impossible to push current into your phone’s battery without using an external charger.

One way to troubleshoot the cable is to plug the USB connector to a computer. While computers don’t give out current as much as the original charger does, the phone should still respond to it. And if the phone is on, it must prompt you to choose the type of connection you want provided that the cable works.

Try to use a different USB cable, if possible, to see if the phone responds when plugged in to a power source. Should the device responds normally, then the original USB may have a break that prevent the current from reaching the phone. In this case, you also ruled out the possibility that it is a charger issue.

To check further if the USB cable is fully functional, try to use it with other devices either to charge them or transfer data. If it’s working fine with other devices, then we’ve already ruled out half of the problem. We can now set our focus on the phone.

Step 4: Check the USB or utility port on the phone

A loose USB or utility port may cause charging issues as it also prevent the current from reaching the components that allow charging. It’s easy to check if the port is loose; just plug the cable and see if it snaps right in. Also, try to push the connector all the way in to make sure it makes proper contact with the connectors on the phone.

If the microUSB connector fits right into the port, it’s still possible that it’s the latter that has issues. It’s contact with the board may also be loose and needs to be re-soldered. Plugging in the connector and moving it up or down may reveal if it’s loose. But these are the only things you can do with the utility port, so far.

Step 5: Try a new battery

Assuming the charger and the USB cable work fine and there’s no issue with the USB port, then you should go after the battery at this point. You may use a tester to see if the battery gives out the correct current and voltage or if it produces electricity at all. However, the results aren’t a guarantee the battery is working fine. The fact is, a phone as old as the Galaxy S2 may already require a battery replacement.

The best thing to do to make sure it isn’t the battery that’s the problem is to try a different or, better yet, a new battery. You may borrow from a friend who has the same phone as yours or buy a new one. I understand if you are hesitant to do so considering there’s no guarantee it’s the problem but it’s a little investment. After all, if it weren’t the battery that has issues, at least, you already have a spare. Or, you can just send the phone in for checkup and/or repair.

Step 6: Have a technician take a look at your phone

If the problem is beyond a busted battery or if you really don’t want to buy a new one because you’re not sure if it’s a battery issue or not, then take your phone to a repair shop and have a tech take a look at it so that it can be thoroughly checked.

For hardware issues, you might be asked to pay for components. However, if it were just a firmware issue, then re-flashing the firmware may fix this problem and you won’t have to pay as much.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

 

Phone Not Charging Troubleshooting

How to fix Samsung Galaxy S2 that’s stuck in boot screen & other related problems

While the Samsung Galaxy S2 can be considered “old,” it still capable of offering services that recent models offer. We did receive reports from our readers that their phone started to act up and one of the most common problems is being stuck in the boot screen or during the boot up process.

Samsung-Galaxy-S2-stuck-boot-loop

More often, if a phone is stuck in boot loop or can’t get through the boot up process, it’s the firmware that has problems, although there were reports of hardware-related issues that may also result to the same problem. There’s not much we can do about hardware issues because you will need a technician who can inspect the phone physically. However, when it comes to firmware-related problems, we can surely follow some troubleshooting procedures.

Here’s one problem sent by one of our readers. Read on to understand how this issue happens…

Hi, I am not sure about which version of Android this is and which apps are installed as I am submitting this on behalf of a friend. The problem is, the phone comes on, shows the phone details, i.e, Samsung Galaxy S2 etc, then proceeds to the animated “S” logo that shows before the phone proceeds to the home screen then goes back to switching on and the animation again then back to that. It does not go further than that. It is the same issue as the one in “Part 3” “#6. CANNOT GO TO THE HOME SCREEN” Hhwever, your solution will not help as firstly, I don’t know how to boot to safe mode and secondly, the phone does pick up on Kies. What can I do?

Will you liase directly with me via email so that we can go back and forth till we find a resolution? Thanking you. — JPS

Before we go any further, if you have other concerns with your phone, visit our Samsung Galaxy S2 Troubleshooting page as it contains hundreds of solutions to problems we already addressed in the past. Find a problem related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us as we are always willing to help you. Fill up this form and hit submit. Make sure to provide more information so our solutions will be accurate.

Troubleshooting

The purpose of this troubleshooting guide is to make the phone boot up successfully and make the phone usable again and since you haven’t provided any information about the cause of this problem, then we will begin the troubleshooting with the simplest of procedures.

Step 1: Soft reset  

This procedure is more like a reboot but with a twist because it drains electricity store in the components and thus, refreshing the phone’s memory. It is very effective in dealing with minor firmware and hardware glitches including app crashes and all. It’s easy to do and doesn’t pose any threat to the phone and to your data. Here’s how you do it…

  1. Pop the back cover open.
  2. Pull the battery out.
  3. Press and hold the Power key for one minute.
  4. Replace the battery and then the back cover.
  5. Attempt to turn the phone on.

If the device is still stuck during boot up, then proceed to the next step.

Step 2: Safe mode

This will immediately isolate the problem. If a third-party app has crashing and created a conflict in the system that prevented the phone from booting up normally, then it should start up successfully in safe mode. Otherwise, there’s a possibility it’s a firmware issue. Here’s how you boot the Galaxy S2 in safe mode…

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

In case the phone failed to boot up successfully in safe mode, it’s time for some more complicated procedures.

Step 3: Wipe the cache partition

For firmware related issues involving caches, wiping the cache partition is a very effective troubleshooting procedure. It will delete all files or caches used by the system to run apps and services and forcing it to create new ones. Here’s how you wipe the cache partition…

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

If the phone gets stuck somewhere during boot up, I am sure it can boot into recovery mode and you can do this procedure without any issues. However, if the phone still can’t boot up successfully, then it’s time to reset it.

Step 4: Perform full hard reset

Take note that this procedure will reset your phone back to its factory settings while deleting all your setting, apps and files saved in the phone’s memory. At this point, it is necessary to do this because it’s the only procedure left for you to do prior to seeking help from a technician.

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Step 5: Seek help from a technician

You’ve done everything just to bring the phone back to life to no avail. Now, it’s time you seek help from a person who has the proper skill set to fix issues like this.

We’ve not really sure as to why this happened but it seems like the firmware needs to be reflashed or reinstalled. You can actually do this but it’s risky because you may damage the phone for good if done incorrectly.

Just tell the technician what troubleshooting procedure you’ve already done to speed things up.

Other OS-related problems

Here are some problems you may encounter if you own a Samsung Galaxy S2. Read and learn how to fix or troubleshoot them.

Can’t run/download latest app version

Question: I have a problem with my operating system which will not allow me to run or even download the newest versions of apps like snapchat. Is there a way around this?

Answer: I believe the highest official version of Android Galaxy S2 can run is Ice Cream Sandwich (Android 4) or even lower. Some developers updated their apps to run only on the latest version. Your problem is more of a compatibility than anything else. The only way around it is to manually flash higher Android version to your phone.

Can’t access voice search

Question: I can’t access Voice Search. It just comes up with Server Error.

Answer: Make sure you have an active internet connection as it requires that.

Stuck after an update

Question: Phone is stuck in update and keeps rebooting. I tried to hard reset and could not select the wipe data option.

Answer: Try the troubleshooting guide I outlined above and if it doesn’t work for you, seek help from a tech.

Default apps crashing

Question: Some of the applications are not working. Camera, gallery, is not taking videos and it says unfortunately stopped working. It does not have any radio. I need the original Samsung software. Not slime bean it uses slime bean.

Answer: Slime Bean is a custom ROM and it could only be installed if the phone is rooted in the first place. That said, if you’re confident enough to install other ROMs, find one that has radio and install it. Otherwise, seek help from a technician and have the stock firmware installed.

Unable to download/update apps

Question: I am unable to download or update applications via Google Play Store.

Answer: Make sure you have an active internet connection, then clear the cache and data of the Google Play Store. Whatever version of app is reflected on the Play Store, that’s the highest version you can run on your phone. Lastly, you may need to reset your phone and build it up from scratch.

That’s all for now but rest assured we will continue publishing solutions to Galaxy S2 problems. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Fix Common Samsung Galaxy S2 Problems and Errors [Part 18]

Welcome to the 18th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. In today’s post we will be dealing with some of the latest emails sent to us by our readers. Despite being a rather dated device there are still a lot of people who are using this particular model. This is the reason why we are constantly covering this model as we are still receiving emails regarding the issues our readers are facing with it.

Galaxy S2

If you have any questions regarding your Samsung Galaxy S2 or any other Android device for that matter feel free to send us an email at [email protected]. We would be more than happy to assist you with your concern. The best part of this is that this is a free service we offer to our readers with no strings attached. We do however ask that you try to be as detailed as possible when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

Galaxy S2 Slow Response

Problem: Within the last month, my S2 has begun to stop responding to keystrokes.  It just doesn’t register that I’ve hit a key–or in some cases, it reacts so slowly that it takes minutes to respond.   I have not dropped or otherwise hurt it. We do live in a rural area where the network connection is not the best (get 1-2 bars) but I’m finding the same trouble when I am in town and getting 4 bars.  At times, my phone does not register any bars even though I am in town where my husband’s cheap flip phone is showing 4 bars and I show none, and we are sitting side by side.   Then seconds later, it will show 4 bars.  I do sometimes get the same text message 4-6 times from people and at times I cannot respond at all.   Forget picking up voice mail! any suggestions?  I really do not want to get a new phone.

Solution: When your S2 is running a bit sluggish or if it doesn’t perform the way it used to then it might be time to do a factory reset to refresh your device. The reason why your device is running slow is that there may not be enough memory anymore or there is too much unnecessary data that is interfering with the operation of your device. A factory reset is the quickest way to solve this issue.

Before performing this procedure make sure to back up your data first.

To do a factory reset

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Once your phone has fully rebooted it should be working fine by now. You can now start restoring your data.

Galaxy S2 Volume Automatically Mutes When On Headphones

Problem: I can listen to music and adjust volume with no problem.  However, when I use headphones, the sound decreases all the way down to mute all on it’s own.   When I try to increase volume it quickly goes back to muted.  VERY FRUSTRATING.  I’ve never had this problem over past couple of years until just recently.  Can you please tell me how I can fix this?  I am listening to Slacker Radio & I Heart Radio.

Solution: Several people who have experienced this very same issue say that rebooting the device will temporarily solve the issue. Assuming that your volume settings are correct and that you have also tried using another pair of headphones the best way to resolve this is to do a factory reset as suggested by Samsung.

Before performing a factory reset check first if there are any software updates for your device. If there are then install it as it may come with a fix for this particular issue. Make sure to back up your data as well as it will get deleted during the factory reset.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Galaxy S2 Overheats

Problem: hi droid guy! whats with my galaxy 2 overheating to the extent it keeps switching itself off; says 100% charged unplug charger drops to 25%! grrr iv bought a new battery same thing happens iv uninstalled heaps of appa etc im at a loss! any ideas?? cheers!

Solution: Usually when a mobile device overheats it is a sign that there is constant processor activity which may be caused by certain apps or services running in the background. What you need to do first is to check what particular service or app is constantly turned on.  To do this click on Settings then go to About Phone then click on Battery Usage. Here you will get see what is using up your battery life the most. Normally you should see Display, Android system, and Cell standby at the top of the list. If another process or app is listed on top then this might be the cause of your phone overheating.

To check if a particular app is causing the battery drain issue start your device in Safe Mode.

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

Try to use your phone in this mode and observe if it still overheats. If you see an improvement then find out what app is causing this issue and uninstall it.

Another factor that may cause your phone to overheat is a faulty SD card. This usually happens when your phone tries to access data on the SD card and it is having difficulty doing so. You might want to try taking out the SD card from our phone and observe its operation.

One final step that you can perform if the above suggestions fail is to do a factory reset on your device. Just make sure to back up your data first.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Galaxy S2 Won’t Turn On

Problem: Hi, I have looked at your website and tried a couple of the suggestions for problems with an S2 and hope you can help me. I plugged in my phone to charge it as usual, but it wouldn’t take the charge.  Sadly the battery died completely.  Ironically it was the night before I had an appointment at my local phone shop to upgrade my phone package and get my new phone!

  • I ordered a new battery and that didn’t work.
  • I tried a different charger with the new battery, that didn’t work
  • I tried plugging a new charger that came with my new S4 from my computer USB to the S2. 
  • I also tried holding menu button whilst switching on and that doesn’t work either.

Can I check somewhere on a googlemail acct if contact details are there and would my photos be in the same place? I cannot get my contacts off the phone (some are on phone and not SIM) and I cannot get my photos either.  Lesson learned – I guess I have to sync with my googlemail acct/learn to be a bit more technical (fast). Is there anything more I can try please?

Solution: If after changing the battery and the charger your phone still does not turn on then it may already be a hardware issue in which case you have to bring it to an authorized service center for checking.

If you have activated the syncing of data to your Google account then you can access your contacts list on your Gmail account and your photos at Google Plus Photos.

To check on your contacts open your Gmail account on a browser. On the upper left side of the screen just below the Google logo you will see a dropdown list that will usually default to Gmail. Click on Gmail and below that you will see the Contacts choice. Click on Contacts and you will see your contacts list appear. This works if your phone contacts has been synced with your Gmail.

To check if your Photos have been backed up just open your Google Plus account on a browser and click on Photos.

Galaxy S2 Gmail App Not Automatically Syncing

Problem: Since a couple of days ago my Gmail-app is not giving me instant notifications for new e-mails. I haven’t flashed anything new or something along those lines. I did however disable some autostarts for Google Services Framework in order to resolve a wakelock, but that was 4 weeks ago.It seems to sync eventually – this morning I found a notification for an e-mail that was received 6 p.m. the day before. If I go to Settings > Google account > Sync Gmail I can manually force it to sync, which produces the notification. Upon entering the app I find the e-mails there. So, the core of the problem seems to be that the app for whatever reason isn’t syncing at the desired intervals any longer: so instead of pushing, the mails needs to be pulled (semi-manually, it seems). Is there a way to solve this?

Solution: Assuming that all the settings in your phone are correct (auto-syncing) then this could be an issue with the app itself or an Internet connection issue.

To check for any app related issues

Clear Gmail cache

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to the Gmail application.
  • Tap Clear cache.
  • Reboot

Clear Google Play Services cache

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to Google Play Services.
  • Tap Clear cache.
  • Reboot

Remove your Google account from the phone then sign back in.

To check for any Internet related issues

  • Try switching between Wi-Fi and mobile data and see if the issue disappears. If the issue does not occur in one of the connection modes above but occurs on the other then it is an Internet connection related issue.

Galaxy S2 Battery Rapidly Discharges

Problem: Hi, My S2 just starting draining from 100% to dead within 30 to 90 minutes a few days ago. I have tried recalibration trick and didnt work. Tried my wife’s S2 battery which works fine for her. Same issue. My battery in her phone works fine. Obviously a phone issue.

Solution: There might be a lot of processes running simultaneously on your device which is causing this battery drain issue. Try to start your phone in Safe Mode and observe if you still have this problem.

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

If in Safe Mode your battery life improves then you might want to find out what app is causing this and uninstall it.

You might also want to take note of the following battery saving tips below.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap Power saving.
  • If necessary, enable Powering saving by tapping the switch.

You could also turn off Bluetooth, GPS, Wi-Fi, and Portable Wi-Fi hotspot when not in use.

Galaxy S2 Intermittent Connection To PC

Problem: I can’t comprehend what is going on here. I’m normally able to connect my phone to my computer via usb and the phone will automatically start charging and prompt me to ‘Connect to PC’ with a button so I can browse the phone. Every now and then I run into an issue where it doesn’t prompt me but still goes into charge mode. Nothing’s changed on the PC, ive rebooted both devices and nothing seems to work. I’ve read on other threads that its sometimes caused by a physical issue with the phone’s usb connection and slightly bending the tongue upwards resolves it. This actually seemed to work on some occasions but not this time. Its driving me nuts! Anyone else have this problem?

Solution: From the way you describe the problem there could only be three possible causes. The USB port on the PC is faulty, the USB cord itself is faulty, or the USB port on your phone is faulty. Try using another USB cord and see if the issue still occurs. Try plugging the cord on another USB port on your PC. If the issue still exists then it’s probably caused by the USB port of your device. Your best option is to bring your phone to an authorized service center to have the charging/data port replaced.

Galaxy S2 Insufficient Space

Problem: Been unsuccessfully looking for a way to deal with the problem of having insufficient space to update or get new apps on a 2 year old Galaxy S2. Seems to all come down to the restricting of system space to about 2 gigs (which is pretty much taken up with stuff that can’t be removed). I’ve already tried:-1. Using an app manager to shift anything capable of being moved to the SD card over; 2. Clear any unneccessary data and apps. Down to the bare bones now, have to delete anything that uses more than a few MB (including Facebook and pretty much anything made by Google). Please don’t make me give up Swype and Nova, that’s the stuff that makes Android worthwhile! If there’s some other way around this, I’d love to know. Just seems crazy that with so much space on the phone and the SD card that this can happen. I’d hate to think that a two-year old phone is being crippled for no good reason.

Solution: You might want to back up the data of your phone and do a factory reset. This will restore your phone to its original condition when you first turned it on.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Common Samsung Galaxy S2 Problems And Errors [Part 6]

The Samsung Galaxy S2 may have been released more than three years ago but a lot of people are still using this model. Proof to this is the numerous emails we are receiving from our readers regarding the issues that they are facing with their S2.

Samsung Galaxy S2

The Galaxy S2 is a solid smartphone that offers a relatively worry-free user experience. Sometimes though, a few issues may occur which is unavoidable. Since the official warranty of this model may have already expired and most service carriers don’t provide technical support for it anymore we here at TDG will do our best to provide solutions to the problem that our readers are facing.

If you have any issues with your mobile device (any Android smartphone or tablet) then feel free to contact us at [email protected]. You may also reach us at our social networking accounts through Facebook and Google+.

You can check out the previous posts we did regarding the Galaxy S2 from the links below.

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5]

Samsung Galaxy S2 Applications Stopped Working

Problem: I wonder if you can offer me some advice. My (S2) phone has been working fine until this morning when I switched it on as normal and I noted it wasn’t accepting updates on one of my memo pages. I tried a few times to update but nothing. I received a telephone call this morning and thought nothing more was wrong. However since then I have noted that the TWL Launcher along with other applications are flashing up the Sorry Flag stating ‘process.com.sec.android.app twl launcher has stopping working and its going through all the other applications stating the same thing! And each time I press the Force Close it just goes through all the said applications again. It asks to report but Google flags up…is this a problem being caused by Google? I have switched the mobile on and off and removed and re-inserted the battery but nothing. I have tried calling my mobile using my landline but instead of ringing just going straight to voicemail. I’m not near a Mobile Phone shop to get advice. I’ve had this phone for 3 years 2 of which were on contract but on a PAYG for the last year on 3Mobile and have had problems but more to do with connections and not this type of problem I’m experiencing today. Has any other S2 users been experiencing these same problems today? Thanks for any advice you can give me.

Solution: Several owners of the S2 have also experienced this issue. Have you tried using the stock launcher that came with the phone? There’s a big possibility that it is the TWL Launcher that’s causing this issue.  Your solution of turning the device off and removing the re-inserting the battery is one of the first things that needs to be done in cases like this. Unfortunately, it seems that it didn’t solve the issue. The next step that needs to be done is to clear the cache from recovery which works most of the time.

The steps provided below wipes the cache partition of your device. No personal data will be deleted.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home (GB only) or Power (ICS only) key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key) to reboot.

Samsung Galaxy S2 Charging Problem

Problem: My galaxy s2 will not stay on if it is not on the charger and will turn off randomly when it is on the charger. I have cleared cache and rebooted system not sure what else to do. Last night I set my alarm on it for 4:30 am and when it went off it was actually showing 2:30am but clock on phone said 4:30. When i take off charger it acts like it wants to start up but never goes past the Boost signal then shuts of and keeps doing the same thing until i plug it back up….. Please help

Solution: There are lots of factors to consider for this type of issue. Since you mentioned that you already rebooted the system (factory reset?) and cleared the cache then it’s safe to say that we can eliminate any third party application that may be causing this problem. Have you tried using another battery and check if the problem still occurs? If it still exists then there’s a big possibility that either 1.) A recent Android software update is causing this or 2.) it may already be a hardware issue. In both cases the device really needs to be checked by a technician.

Samsung Galaxy S2 Black Screen Problem

Problem: Hi, I have samsung galaxy s2 ( GT-I9100, UK-tmobile) which is giving me trouble. It has got complete black screen but when i switch on the function keys are lighting up. I am receiving the call as well but with black screen. It is connecting to Kies with out any problem. I tried hard resetting which did not solve my problem. I can’t do any other things (rebooting,factory reset) because of the black screen. I could not find any solution on the internet. Can you help me out. Thank you

Solution: Based on your description of the issue this could already be a hardware issue. Since you mentioned that it can connect to Kies without any problems and the phone functions normally then this could already be an issue with the display. You will need to have this checked by an authorized technician.

Samsung Galaxy S2 Text Message Counter Problem

Problem: I have a Galaxy s2 and the counter for my text messages continues to display the number “1”although their is no new text message. How do I get the text messaging icon to stop displaying the number “1”, when there are no new messages?

Solution: If your S2 is running on Android ICS 4.04 then this is a known issue for this version of the software that occurs not only on the S2 but on other devices as well. One solution that works most of the time is by going to Settings -> Applications – > manage Applications – > All – > BadgeProvider – > Clear data .  After this process you should restart your device. Hope this solution helps.

Samsung Galaxy S2 Becomes Hot

Problem: My Samsung S2 handphone become hot when I on the wifi or 3G to access internet. Without on the wifi or 3G , phone is at normal temperature. Can you guide me how to solve this problem.

Solution: When The Galaxy S2 or any other mobile device becomes hot when connecting to a Wi-Fi or 3G network then this means that an activity is going on which could probably mean that certain apps installed in the device are accessing the Internet. You could start by checking on what apps you have installed. Try to uninstall one app then try to access the Internet and see if the device gets hot. Repeat the process until you reach a point where the device does not get hot. If it still gets hot after you have uninstalled all of your apps then you could perform a factory reset on your device (make sure to backup all data from your phone and microSD first as this procedure will return the device to its initial state).

  • On the main home screen, just select MENU
  • Select SETTINGS, then select PRIVACY
  • Select FACTORY DATA RESET
  • Select RESET PHONE
  • If the password is required, enter it. Then confirm by selecting ERASE EVERYTHING

If it still gets hot then perform a Hard Reset

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Samsung Galaxy S2 Dead Without Warning

Problem: HI, i really need your help. My Galaxy s2 had a low battery and i booted it, it went off and has not come on ever since; no matter the charging. What should i do, all my contacts are in there not backed up!

Solution: In situations like this most of the time the problem is with the battery or the charger itself. Try using a different charger and see if this works. If not then the battery of your S2 may have gone bad already, try replacing it with a new one. I hope this solves the issue and helps you gain access to the contacts stored in your device.

Samsung Galaxy S2  Screen Turns Black

Problem: so today i was playing a game on my galaxy s2 and all of a sudden the screen turned black and i couldnt turn it on anymore. so i charged it up and then the load up screen appeared but it wont boot all the way up and shuts down halfway through boot up. Could it be the battery or the phone its self?

Solution: This could be an issue with the phone itself and not the battery. Just to be on the safe side try connecting your charger to the phone then turn it on. If it still won’t boot up completely then there’s something wrong with the phone. Try and see if you can do a master reset on the device. This will delete all your data stored on the internal storage but will not delete data stored in the SIM card or SD card.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Samsung Galaxy S2 Charging Problem

Problem: Hi, I haven’t had my Samsung for a long time. Probably 3 weeks. My problem is that is won’t charge. I replaced the battery but still, no avail. When I plug my charger in ( ive tried numerous chargers thinking that might be the problem) and I hold it a certain way, it charges but as soon as I let go it stops charging.. what should I do?

Solution: Since you mentioned that you have already tried different chargers (hopefully with different USB cords as well) then the problem may be in the charging port of the device itself. For this type of issue you have to bring the phone to an authorized service center to have it fixed.

Samsung Galax S2 Haptic Feedback Problem

Problem: Hello, I’m having issues with haptic feedback on my Samsung S2. Even if I have it switched on, often it just won’t work. When it vibrates it also makes a funny noise. Any ideas?

Solution: There are several owners of the S2 who are also experiencing this. From what we have gathered this issue is caused by the excessive use of headphones since the vibration device is located near the audio jack. Once the audio jack gets stressed it affects the vibration and haptic feedback feature of the device.

A temporary fix to this problem is listed below

  • Insert a cable into the headphone jack.
  • Lightly press on the jack, in the direction of the front-facing camera (left, if looking at the phone from the front)
  • Whilst lightly pressing in this direction, remove the jack.
  • Vibration should be restored

A permanent fix is to bring the device to an authorized service center and have the vibration motor fixed.

Samsung Galaxy S2 Battery Drains Fast

Problem: Hi there,I’m using the Galaxy s2 i1900 the international version. The problem is that the battery drains prettyvfast, like I fully charged the phone and I listened the music with a headphone, only about 20 mins later, the battery droped down to 93%. When I surf the web with the 3G connectiin, it will always take a lot of my battery life, like 10-15% with one hoir of surfing the web. It can never last a full day. I had to charge it like twice per day, in oder to last for a day. I would really appreciate, if you could somehow find the solution for this annoying problem.

Solution: When the battery of a device drains fast it could mean that the battery is faulty or there are apps running in the background that are using up your charge.

First let’s discuss some battery saving tips that you can do first to see if it solves the issue

  • Reduce display brightness
  • Remove unused widget
  • Always make sure that your phone has a good signal reception
  • Try to use Wi-Fi instead of 3G as it uses less power
  • Disable or reduce background scheduled auto-sync applications
  • Turn off Bluetooth, GPS If you don’t use them
  • Turn off new Samsung Apps notification if you don’t use them

If the issue still occurs try uninstalling apps that you have installed. These apps may be running in the background even if you have closed them which may cause the battery drain issue.

As a last resort you could also try replacing your battery with a new one.

How To Fix Common Samsung Galaxy S2 Problems and Errors [Part 12]

Galaxy-S2-Problems-12

Welcome to the 12th edition of our Samsung Galaxy S2 Problems and Solutions series. At least, ten problems were addressed in this post and majority of them are so common that if you’re an owner of the phone, you may encounter them sooner or later.

We still have thousands of email messages that need to be answered so expect to be reading posts like this daily as it is our way of responding to those emails. We want our troubleshooting guides and solutions to be accessible to the public anytime so other users who may have any of these problems can get support even without emailing us. If, however, your problems aren’t included in any of our posts, feel free to email us at https://thedroidguy.com/android-issues-questionnaire and we’ll do our best to address them. But we urge all of you to provide as much details as possible to make things easier for us, too. Thanks.

Can’t run apps, no message notification, SD card questions

Q: Hello. I have been having a problem running apps on this phone, I don’t receive text message alerts and it will not let me mount the existing SD card. Do I have a SD card problem I mean do they break? What kind should I buy if so and how big of one.

A: If you’re having problems with third-party apps, then check their compatibility and verify to know if they’ve been installed properly. You may need to uninstall the ones you previously installed and download a fresh copy from the Play Store and install them. As to your text message alerts, well, check your notifications to verify if you’ve enabled notifications every time you receive messages.

As to your question about an SD card, yes, they do break; they’re just plastics, you know. Buy the ones that came from reputable manufacturers. In other words, buy a branded SD card. Now, about the other question, I am not sure if you’re referring to the size of the card or the space. But if you’re referring to the physical size, buy the microSD card; an SD card is so big that it won’t fit the microSD card slot on your phone. If you, however, were referring to the storage space, I suggest you get 16GB or 32GB.

Dropped Galaxy S2 has cracked screen
Q: Hey man I dropped my Samsung Galaxy S2, the screen has cracks and the screen won’t light up, only the touch keys light up, what should I do?

A: Both display panel and digitizer were broken due to the drop. I’m afraid you don’t have other options but to buy a new unit of display panel for the Galaxy S2 as well as the digitizer. However, doing so is not a guarantee the problem will be fixed because apparently I don’t know how far the damage was. But bringing it in for checkup would surely provide answers to your questions.

Galaxy S2 says SIM card not inserted

Q: Hey! So I saw the article you put up about Samsung Galaxy SII and their problems. Well I have a question and I was wondering if you could answer it for me. For some reason my phone says there is no SIM card in it when there is. I am positive the SIM card is mounted.

A: Odds are the SIM card is damaged or it cannot make a good contact with the receptors. Here’s what you need to do:

  1. First, remove the SIM card and insert it back making sure it is mounted correctly.
  2. If the error message is still there, try to reboot the phone with the SIM card mounted.
  3. Upon start up and the phone still can’t detect the SIM card, remove it one more time and clean its interface with dry, soft cloth and then insert it back.
  4. Now, if the problem is still there, get a small piece of paper and insert it on the top of the SIM card so when the battery and back cover are fitted, there’s little pressure that pushes the SIM card to the receptors making good contact.
  5. In case the problem won’t go away after doing all these things, call your provider and have them replace your SIM card. You may need to wait 3 to 5 days for the new SIM card to arrive but the wait is worth it if the problem was the SIM card. You may also want to bring the phone in for close check up.

Galaxy S2 shuts down after 30 mins of inactivity

Q: Hi my Galaxy S2 shuts off after about 30-45 minutes of inactivity. To reboot I have to hold down the power button about 2-3 minutes.

A: It’s actually a rare problem but by the sound of it, I think it’s either a battery problem or an issue with the phone itself. I’ve already heard a lot of users complaining about the Galaxy S2 rebooting without apparent reason and I know a few users whose units were replaced no questions asked after they complained about this issue.

Of course, I want you to make sure it’s not just a setting that causes this. Try disabling the power saving mode of the phone and observe. You may also need to boot to Safe Mode so that you’ll know if this issue is caused by a third-party app or not. Once you’ve done that, troubleshoot the battery.

There is a chance that the phone’s battery has already deteriorated and the power it gives off fluctuates from time to time causing disruption that may lead to the mysterious shut down. If you have access to a new battery, that would be better so you could isolate what the problem is. If it weren’t the battery, then there must be something wrong with the device.

You know, once you bring the phone in, the first thing the technician would do is to perform factory reset. I, therefore, advice you to perform factory reset before you bring it in so if the problem was with the setting or firmware, it could be fixed thus saving yourself from a lot of trouble. But if all else fails, employ the services of a technician.

Photos are sometimes blurry

Q: Hi, sometimes the pictures made by my Galaxy S2 phone are blurry (not focused). All my camera settings are ok. I saw some questions regarding the same problem on the internet. Do you have any suggestion how to solve this? — Jan

A: Since you used the word “sometimes” here, I would assume most of the time the pictures look okay. So, I think it’s how you took those photos that made them blurry. I’m not trying to discredit you but the phone can obviously take photos with good quality but “sometimes,” just sometimes, some photos become blurry. There’s no problem to solve here, okay. If there was, then it must be in the camera sensor itself and there’s no way you can fix that on your own. Most of the times, damaged camera sensor will be replaced as a component. Try to observe how to take those blurry shots.

Galaxy S2 won’t boot up

Q: Hi, recently the phone stopped turning on. It comes up with the provider’s start up menu but it freezes on a blank scree with SAMSUNG name on it. The phone is about 2.4 years old. Are there any fixes? Regards, Andrea.

A: If the phone just decided not to completely boot up, then it must be a firmware issue or glitch. There are different ways to address this problem but I would suggest you do the soft reset first:

  1. While the phone is on, remove the back cover and then the battery.
  2. Press and hold the power key for about 30 seconds.
  3. Place the battery back and turn the phone on.

If the phone still refuses to boot up after this, then follow the next procedure.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe data / factory reset.
  6. Press the Power key to select.
  7. Press the Volume Down key to highlight Yes – Delete all user data.
  8. Press the Power key to select.
  9. Press the Power key to reboot.

That should do it.

Galaxy S2 freezes after the update

Q: I just recently upgraded my Galaxy S2 to JB. Since then, it freezes, Google Search doesn’t work, Google maps won’t work, and it is forever giving me an error that Google has stopped working. Any suggestions?

A: It may just be a glitch that could have resulted from the corruption of data during the update process. I am not sure how bad the freezing is but try to backup all your data first. If you can’t do so because the phone is almost all the time unresponsive, try booting to safe mode and see if you can manipulate the phone there normally. If still not, then there’s no other option but to wipe the cache partition and if that doesn’t fix the problem, proceed to factory reset. Here’s how you wipe the cache partition.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Make sure Reboot System Now is highlighted and press the Power key to reboot.

And here’s how you do factory reset via the recovery mode…

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe data / factory reset.
  6. Press the Power key to select.
  7. Press the Volume Down key to highlight Yes – Delete all user data.
  8. Press the Power key to select.
  9. Press the Power key to reboot.

Galaxy S2 won’t power up

Q: Hi , my wife has a galaxy s2 that up until today really hasn’t had any problems. It did get stuck a month ago in an android update loop that would sit and hang for hours with message of don’t turn off. Finally after couple of days the phone returned to normal.

This morning she woke up to her phone being dead. She plugged the charger in and the battery symbol came up on the screen for a second with X going through it and went black. There was no indication anywhere that the phone is charging (no blinking light, etc). It will not turn on (tried volume, home, power trick as well). Tried several different chargers and nothing…tried connecting to computer and nothing. Tried removing battery and connecting charger to phone with battery out and still nothing. Phones battery has been fairly steady up until this morning. The USB feels tight going into phone (don’t sense any play) ..there are important pictures of kids on the internal memory that would be absolutely horrible to lose.(no SD card was in phone unfortunately). Any suggestions would be GREATLY appreciated. Thank you in advance!

A: I think the problem is with the USB charging port but let’s try to rule out the possibility that it’s just a glitch. Try this first…

  1. While the phone is on, remove the back cover and then the battery.
  2. Press and hold the power key for about 30 seconds.
  3. Place the battery back and turn the phone on.

If that didn’t work, try a new battery. There’s no guarantee a new battery could fix the problem so if you could borrow from someone who has an S2, that would do it. Now, if it wasn’t the battery that has a problem, bring the phone to a technician and have it fixed. I believe it’s more of a hardware problem than software.

Galaxy S2 displaying ‘No Network Registered’ error

Q: Love the site hope you can help me. Samsung Galaxy S2 working okay with O2 SIM card but now displaying message no network registered. Now have new sim card from o2 but still not working although other SIM cards do work in the phone. Any ideas? Phone no longer under guarantee and I am technophobic any assistance gratefully received. — Kenny

A: Problems like this is often caused by a damaged SIM card or an activation issue. Since you said you just received a new SIM card from your provider, then it should be the latter. Call O2 and ask their representative to activate your service. A SIM card number should be tied to a phone IMEI or the subscriber couldn’t get a service. But I assume that in your case, the phone is from O2 and you have used that on the same network before because if not, you need to have it registered in the system to get a service.

Galaxy S2 video app stopped working

Q: Sir, last morning I was update my galaxy s2 to 4.2.2 version and all the things perfect but when i open the mobile video player its shows “unfortunately video stopped working” other apps and videos are working perfectly. Please tell me the issue?

A: It could be just a glitch that caused this problem. More often during updates, some data will become corrupt as the version of the firmware changes and some dependencies won’t work anymore. You need to clear those data or else issues like this keeps happening.

  1. From the Setting menu, touch Apps or Application Manager.
  2. Verify the All tab is selected.
  3. Find and touch the Video application.
  4. Touch Clear Cache and Clear Data.

If this procedure, however, won’t work you should try wiping the cache partition. After all, doing so would help other apps and services clearing unusable data.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Make sure Reboot System Now is highlighted and press the Power key to reboot.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

CyanogenMod brings Marshmallow goodness to the five year old Galaxy S II

Galaxy S II - Marshmallow

The #Samsung #GalaxySII was released in February 2011 as most mobile fans will be aware. But the smartphone now remains in the annals of the mobile industry as the company gears up to release the 7th iteration of the Galaxy S flagship later this month. However, the developers at CyanogenMod don’t think the device should be forgotten and have introduced a CyanogenMod 13 (Android 6.0) based nightly for the smartphone.

This will breathe a new life onto the device, although the users are expected to manually update the device. Also we must remember that this is merely a nightly build right now, which makes it prone to bugs and other glitches, so it might not be a very good idea to use this as your daily driver. But if you have an aging Galaxy S II lying around at home, now is the time to install the ROM on the device and see how it performs on five year old hardware.

Most of Marshmallow’s features might not function correctly owing to the hardware restraints, but the CyanogenMod customizations should deal with most of them. You can find more details at the source link below.

Source: CyanogenMod

Via: Android Police

Samsung Galaxy S2 Problems, Glitches, Errors, Solutions and Troubleshooting [Part 39]

Galaxy S2

Welcome to the 39th part of our Samsung Galaxy S2 Problems troubleshooting series, where we answer questions sent by our readers. There are 15 problems I addressed in this post and if you already contacted us regarding your concerns, I suggest you browse this page to see if yours was already addressed.

For those who have just tuned in, we already addressed more than 400 problems. You can view all of them on our Galaxy S2 Troubleshooting page. You may also contact us via email at [email protected] but please, provide all necessary details such as error messages, phone model, Android version, behavior of the phone, etc. You may also post your concerns on our Facebook wall and/or Google+ page.

Galaxy S2 Won’t Boot Up Completely

Problem: Hiya, my Galaxy S2 won’t turn on when you switch on it shows the Samsung home screen then goes to the O2 screen and after a second switches off an then starts over again in an endless loop or until the battery is removed it does this with or without the SIM card in the phone. I hope you can enlighten me as to the problem and solution. Kind regards, Joe.

Troubleshooting: Hey Joe, it looks like the Power key in your phone is stuck. Try pressing it many times to see if you can fix it, if not, then you really need help from a technician. There is also a possibility the Power switch was damaged.

Possible Galaxy S2 Microphone Issue

Problem: Hi there, dunno if you still help people, but I’m having a serious issue with my S2. When I receive a call, the caller cannot hear me at all, but i can hear them. This started recently about a week ago. I have not installed any upgrades or updates to the phone since last year December. I’m still running Android version 2.3.4, Phone Model GT-I9100.

If you please can help, I don’t want to spend R350 at the Mobile shop for them to just look at it. Kind Regards, Wiehahn.

Troubleshooting: To make sure it’s not a serious hardware issue, try to call someone and use the speakerphone. If the person on the other line can hear you, then it could be just a microphone issue. Galaxy S2 has two microphones, one on the top and one at the bottom near the microUSB / utility port. The mic that has a problem is the one at the bottom. First thing to do is check if there’s dirt in the hole. Try to clean it by blasting compressed air. If the problem persists, then there’s no other option but to pay for services of the tech.

Galaxy S2 Won’t Power On With New Battery

Problem: Hello, hoping you can assist with my phone issue.

My backup phone (S2) doesn’t turn on. So I got a new battery and the charging icon doesn’t even show up. The blue light flickers ever so slightly.

I think it may be the three prongs at the back of the phone/battery space.

Any thoughts on how I can get this phone to turn on? Thank you for your help. — Dennis

Troubleshooting: Hey Dennis. Have you checked the prongs? If they are aligned well, then there’s no problem with them. If the phone didn’t have physical or water damage, the problem could be in the daughterboard where the USB charge port is attached. It’s the same component that bridges the phone and the charger, and the battery and the motherboard. It could be defective and needs replacement. You need help from a technician to get this figured out.

Galaxy S2 Gets Extremely Hot

Problem: Hi, please I need your help with my Samsung S2.I gave the phone to my little sister and she clumsily spilled water on it, out of panic she try whisking the water out of it by gently shaking it out, then she put in the battery and switched it on. It came on then ever since then its always been EXTREMELY HOT on the lower right side of the screen. Since then whenever I plug in the charger it shows this warning ‘charging paused, battery temperature too high’ then it goes off. I’ve done a factory reset all to no avail. On opening the board, I realized that its a specific chip with letter “AAQ BHN” located at the lower right part of the board that gets very hot, it even burned me. Please what caused it and what can I do? — Ajayi

Suggestion: Hi Ajayi! That’s one of the effects when liquid enters the device and touch any of the components. The AAQ is a charging and USB controller IC and it’s expected to be damaged if there’s a short circuit in the phone. The error you’re getting is an indication the IC is busted and can no longer determine correct battery temperature. In other words, you need to replace this IC to get the phone to work again.

I think the IC can be bought online for, at least, $60 but then you’ll have to pay for the shipping, plus the tech and there’s a possibility there are other components that were damaged. To sum it up, I think it would be more practical to buy a new phone than to get it fixed.

Galaxy S2 Freezes On Home Screen

Problem: I have a Galaxy S2 it lets me turn on but as soon as it goes to my screensaver page it freezes and wont let me do anything do you know what is wrong and how much it will cost to fix. I am unable to get past this. Thanks, Jason.

Troubleshooting: Hey Jason. It could be a minor firmware problem and it may not be necessary to get a tech fix it for you. The first thing I want you to do is boot the phone in safe mode just to see it makes a difference. If the phone still freezes in safe mode, then there’s no other way to fix this but hard reset.

Safe Mode

  1. Either the phone is on or off, remove its battery just to make sure it’s completely turned off.
  2. Re-insert the battery.
  3. Press and hold the Power button.
  4. When you see the first logo, release the Power key but immediately press and hold the Volume Down key.
  5. Continue holding the Vol Down key until the device has finished rebooting.
  6. When it reaches the Home or Lock screen, you will see “Safe mode” at the lower-left corner.

You can also make the phone boot in safe mode by following this simpler procedure:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

Master Reset

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Boot In Recovery Mode Without Using Hard Keys

Question: Hi Harold, I’m really having a very annoying problem…and I hope you will give me a solution for it.. I have Galaxy S2 (GTI9100G) variant.. and the volume up and down keys don’t work, and I want to go to recovery mode to root it, but i couldn’t find a way to go to recovery mode without using the volume key.

I want to know if there is a way to go to recovery mode without using volume key, or if there is any way to root it by flashing the rooting software (by odin) without losing the Rom installed on it (official rom)… I ddnt want to install a custom room.

BTW.. the volume key can not be fixed, because I have to change the LCD screen to fix it (the LCD screen installed on it is for the (GTI9100) variant. that’s why the volume key is not working because it’s not compatible with the screen… Thanx — my regards … Ibrahim

Answer: Hey, Ibrahim! You need to root your Samsung Galaxy S2 first. There are several one-click root processes available online, find the one that best suits you. After you have rooted your phone, install Quick Reboot app from Play Store to allow you to reboot in recovery mode without having to use the hard keys.

Turn Off Photos App in Galaxy S2

Question: Hi, could you please help? How can I turn off Photos app on Samsung S2 mobile? I accidentally click on Turn On button, but now I want to switch it off. Your quick response is much appreciated. Thanks, Orsi.

Answer: You can’t. It’s a default app you can’t turn it off the way you want it. You can, however, uninstall it if you have root access. But if your phone wasn’t rooted, then you have no choice but to deal with it.

Galaxy S2 Stuck At Samsung Logo

Problem: Hi I own a Samsung Galaxy S2 and its been working fine however there is a problem. My phone froze so i decided to turn it on, it comes on but it stays at the Samsung pag with it just saying SAMSUNG. Any suggestions i need help please get back to me as soon as possible. — Anah

Related Problem: My 4 year old S2 switches on and displays the Samsung logo with the rotating blue circle but then loops around thus and does not go into a boot sequence. I have tried it with two batteries fully charged with and without the power connected. It looks like the booting sequence has got corrupted in some way. Any ideas. Thanks, Dave.

Troubleshooting: Hi Anah, I suggest you try to boot the phone is safe mode first. If it froze without apparent reason, it could have been just a glitch. Booting in safe mode and booting back to normal mode will often fix this problem.

  1. Either the phone is on or off, remove its battery just to make sure it’s completely turned off.
  2. Re-insert the battery.
  3. Press and hold the Power button.
  4. When you see the first logo, release the Power key but immediately press and hold the Volume Down key.
  5. Continue holding the Vol Down key until the device has finished rebooting.
  6. When it reaches the Home or Lock screen, you will see “Safe mode” at the lower-left corner.
  7. Now reboot your phone normally.

If the S2 is still stuck at the logo, then you need to wipe the cache partition and reboot one more time to see if it makes a difference.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

If all else failed, however, it’s time you performed full hard reset.

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Galaxy S2 Won’t Turn On After Series Of Issues

Problem: Hi Droid Guy, in the last two days my Samsung Galaxy S2 has been playing up, it has been heating up, turning itself on when I have powered it off, unlocking itself and opening the voice command (as if the centre button was pushed in). Yesterday it went completely flat so I put a battery that was half charged in it. My phone turned on but said the battery was only 13 percent charged. Once it reach 10 percent it turned off, I then put it on charge but no charging symbol appeared. I have tried three different batteries and left them all to charge for a few hours each but still my phone wont turn on. I know that all three batteries and the charger is fine because they are being used in other phones. I hope you can tell me what’s happened to it. — Chloe

Suggestion: Hi Chloe. It sounds like it’s a hardware issue. The behavior of the phone suggests that there’s an issue with the USB charging port, a component that bridges the battery and the motherboard. More often when it’s damaged, the phone won’t turn on after a series of power-related issues. I suggest you bring the phone to a technician and have it sorted out.

Insufficient Storage Memory on Galaxy S2

Problem: Hi. My name is Angela and I have a galaxy s2. Recently my phone has been telling me to delete software, music, pictures, that there isn’t enough storage space. I then went to walmart and purchased a sd card thinking maybe if I move everything over to it would allow me to access my gallery. It didn’t work. I have factory reset 3 times. I went to my files and tried deleting unnecessary files but when I check the box and confirmed deletion it would not delete. I went to google play store downloaded a file manager and tried to delete there too and still didn’t delete anything. I went through cm security and deleted 127 pictures from the gallery and other apps such as petapic and bright cam. That also did not help me at all. I still get the same message. Last thing I have recently done is rebooted my phone and clear cache but nothing. I just don’t know what to do anymore. I cant even use my camera because its useless. It doesn’t save my pictures. Can you please help me out? I would greatly appreciate it. Thank you.

Troubleshooting: You said you already performed factory reset. That should have worked but since it didn’t, try this:

Go to the dialer, and type EXACTLY star pound 9900 pound (*#9900#). The menu automatically comes up (no need to send or anything). Select the delete dumpstack option (second one down on your phone).

If it still failed, then hard reset will fix it for you:

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Galaxy S2 Charges But Won’t Power On

Problem: I read your blog regarding this phone not turning on. I can plug the charger in and get the battery icon, but it still won’t come on. Battery shows full charge. — Glenda

Troubleshooting: It sounds like it’s a very minor hardware glitch. It can be fixed by soft reset:

Soft Reset Procedure

For minor hardware and software glitches, soft reset is very effective that is why it is recommended you follow the procedure below if the phone cannot boot up properly.

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in and the back cover.
  4. Turn the phone on.

Pre-install Apps Crash on Galaxy S2

Problem: My phone freezes after i send a text or call somebody and it comes up on screen, “Unfortunately messenger has stopped” when i have text and says” Unfortunately contacts has stopped” when i have called someone, also when i try to get onto my logs to see who i have called it also freezes and says “Android.process.com has stopped”, also comes on screen “tw viewer stopped.”

Troubleshooting: It’s a firmware issue caused by a service or app. Try to check if there’s an available update for your phone, I’m sure firmware update can fix it. If not, then factory reset will, however, you need to backup all your data first because they’ll be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Back up and reset.
  4. Select Factory data reset.
  5. Choose Reset device, and touch Delete all button.
  6. Once all data and settings have been deleted, the phone will automatically reboot.

Galaxy S2 Won’t Boot Up

Problem: The S2 will not go past the black Samsung Sll splash screen, battery is fully charged, I have tried the reset option ie power, home & volume down but cannot get the reset option to load, is there any other options I can try?

Connection to a pc via the USB port does not show the device connected so I cannot use kies to reload the os /firmware. Can you help at all please. — Peter

Troubleshooting: Maybe you’re doing it wrong. For the phone to successfully boot up in recovery mode, it must be turned off first. Open the back panel and remove the battery, then follow these steps:

  1. Press and hold both Volume Up and Volume Down keys at the same time.
  2. Press the Power key only until the phone vibrates once, then release only the Power key.
  3. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  4. Press the Volume Down key to highlight wipe cache partition.
  5. Press the Power button to select.
  6. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Can’t Be Recognized By Computer

Problem: Good morning, I’m having trouble with my S2, Its over two years old now and has been a good phone, but just started with this problem in the last few days. It is no longer recognized by my laptop, all is fine when I connect my old samsung wave, my reserve phone! I thought it might need a replacement usb port as seen on you tube, but I have other issues which may be connected with it. It started with the drive mode flashing up, which would come and go interfering with music playback. When I turn it on whatsapp comes up with a date and time time error, which sometimes is right and sometimes not. It won’t turn off right either, it takes ages and then flashes up the battery level as if it were still plugged into the charger, and keeps repeating that until I take the battery out. The battery seems to be charging normally, but whether I’m using the supplied wall charger or a USB to the laptop, if I unplug it the charging symbol remains for 20 seconds approx! And a few seconds delay sometimes before it is lit although sometimes it still beeps, but I can’t get connected to the laptop, says device not recognised, which is a downer as I would like to check Kies for updates to the firmware(about a year since I last did that).

What do you think? Would appreciate your help!

Kind regards, Craig.

Troubleshooting: Hey, Craig. Based on the problems you mentioned, it sounds like there’s an issue with the USB or utility port. Please check if there’s one misaligned pin, if there is, you can simply re-align it so it won’t touch others. Yes, this problem could be as simple as that but the challenge is finding the pin that’s misaligned because these pins are so tiny and thin.

If, however, all pins are properly aligned, the USB charging port needs replacement. But I’m assuming other devices can be detected by your computer.

Galaxy S2 Encryption Failed Error

Problem: Hi, I’m having this issue with my S2 which suddenly died whilst on a call.

When I tried restarting it, it showed me zero battery (had this issue a couple of time before but putting back to power would work).

After providing some power, I tried restarting but all it would say is “Encryption Failed – Unable to complete encryption due to interruption. Perform factory data reset (erasing all your data) before use. After resetting, try encrypting device again” and the only button to “Reset phone”

I’ve tried removing battery, sim card etc, but I keep getting above option. The phone is never rooted, nor encrypted ever.

To reach above screen, it gets past the initial Samsung screen, then the network provider screen and finally Samsung screen as well. It takes it around 10 seconds to reach the stage where it give above failure message.

I’ve been going through your forum (link below) and tried the steps given in option 6 i.e. #6. Galaxy S2 will not boot up, but no luck. Only difference (after following those steps in option 6) is on bottom left corner, I see the safe mode button on screen, but nothing happens when I touch it. Its not selectable via the volume keys (volume keys actually change volume when in above mode). The power or home button doesn’t do anything. In above mode, if I hold the power key, it just gives me two options – “Power off” and “restart”. Please help.

Thanks in advance. If you think reset phone is the only option, what tools would you recommend to recover data, esp on a mac? Thanks, Dinesh.

Troubleshooting: The Encryption process often takes more than an hour after you chose to encrypt the phone. So, if the process failed, you will be getting that error message after an hour or more. If you didn’t initiate the encryption process, then someone did or it’s just another issue with the firmware and now you will need to reset the phone.

You said you reached safe mode, that’s good. While in that state you can backup all your data. I will recommend Samsung KIES. After you backed up your data, follow these steps:

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

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How to Fix Common Problems and Errors with Samsung Galaxy S2 [Part 36]

Samsung-Galaxy-S2-Problems-36

Welcome to the 36th part of our Samsung Galaxy S2 problems troubleshooting series. There’s a dozen of problems I addressed in this post so if you previously emailed us, take time to skim through it to find out if I’ve included your concerns.

You may also visit our Galaxy S2 troubleshooting page as we indexed all issues we’ve addressed. For those who have just tuned in, we provide free support to problems related to Android. You may email us at [email protected]. We read every email that goes into our inbox and we take time to research for possible solutions and outline troubleshooting guides. So please, take time to write all necessary details about your issues so that it would be easier for us to assess your concerns.

If you want to be helped through social networking sites, post your concerns on our Facebook wall and/or Google+ page as we also use them to help our readers.

The following are issues addressed in this post. Click on a link to jump to a problem:

  1. Can’t Boot Up to the Home Screen
  2. Question About Existing Photos
  3. Shows ‘No SIM Card’ Error
  4. Drains Battery Fast
  5. Won’t Power On At All
  6. Crashes During Calls
  7. Reboots When Bluetooth is On
  8. Keeps Flashing Between Screens
  9. Insufficient Storage Space Error
  10. Liquid Damage Issues
  11. Turns On Automatically
  12. Microphone Problem

Galaxy S2 Can’t Boot Up to the Home Screen

Problem: Hi guys. My good old Galaxy S2 is now having some issues. Yesterday, it started to freeze randomly and today, it turned itself off and when I tried to power it on, the screen displayed the Samsung logo and got stuck there. I already tried attempted to reboot it many times but it still stuck on that screen. I understand it may be time to get a new phone but if I can squeeze this phone to serve me for another 4 or 5 months, that would be great. Any advice will surely be appreciated. Thanks in advance and happy New Year! — Raymond

Troubleshooting: Happy New Year, Raymond! You know, I’m interested to know what caused the freezing because there’s a possibility that whatever caused such problem also caused the phone not to boot up completely. Let’s try to troubleshoot the phone and let’s take the safest way.

Soft Reset

This is the first troubleshooting procedure you should try. I understand you already powered down and up the phone a million times but I believe that’s not enough. What soft reset does, actually, is drain stored electricity from capacitors and other electronic components inside the phone. Thus, it refreshes the devices memory. It’s very effective for minor hardware and firmware glitches.

  1. While the phone is stuck on the Samsung logo, remove the back cover.
  2. Now pull the battery out.
  3. Without its battery, press and hold the phone’s Power key for a minute.
  4. Place the battery back to its compartment, then secure it with the back cover.
  5. Turn the phone on normally.

Safe Mode

In the event that soft reset failed to fix the problem, the next thing you should do is boot the phone in safe mode. This will temporarily disable all third-party apps and services. There is a chance that one of the apps caused the freezing and boot up failure, so it’s worth your time.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the phone successfully booted up in safe mode, restart it to see if it boots up to normal mode.

Wipe Cache Partition

In case the phone failed to boot up in safe mode or still won’t boot up normally, it’s time you wiped the cache partition. Doing so will delete all old app caches forcing the phone to create new ones.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

If all of these procedures failed, you should consider resetting the phone to its factory defaults. You may lose all data stored in the phone’s internal storage, but if the phone can boot successfully in safe mode, use that opportunity to backup everything.

Question About Existing Photos in Galaxy S2

Question: Hi Guys, I have Samsung galaxy S2, connected to PC to get the photos from phone. I can see so many photo on PC that came from Phone but I never seen those photo in phone gallery, in fact those photos haven’t been taken by phone camera either.

I don’t know where these photos came from? Not that too much trouble, I can delete them but just curious to know how come it saves so many images in photo gallery, which I haven’t saved from any other app e.g. watts app, haven’t taken by camera & it do not show in phone but does in PC. Thanks.

Answer: I’m not sure what kind of photos you can see but I believe those pictures were saved in your phone by apps you downloaded. Yes, there are many apps that save photos in the phone without the knowledge of the user. Advertisements that often pop up when you use some free apps also make caches and thumbnails. You’re not the only one to have asked us about this issue. In fact, it happens to every Android user. But then again, I don’t know for sure what kind of photos you’re seeing, it is also possible somebody saved photos in a directory that can’t be reached by the Gallery app.

Galaxy S2 Shows ‘No SIM Card’ Error

Problem: Hi, I was wondering if you could help me…. I have had my Samsung Galaxy S2 for half a year now and it has accepted my sim card and I have had no problems linked to my sim card till now I have a sim card with Three network. I was on the Internet using my network when all a sudden a notification said that I had to reset my phone as the phone couldn’t find my sim card so I couldn’t use the network also a notification came up at the top saying no sim insert sim card. With no choice I reset the phone. When it came back on it still had the notification saying no sim card. I turned the phone on and off taking the sim card out cleaning it and putting it back in while the phone was off but nothing has changed, what shall I do? — Leah

Troubleshooting: Hi Leah. Well, you’ve done what you’re supposed to do; reset the phone, cleaned the SIM card connectors, probably rebooted the phone many times, etc. That’s enough for us to conclude the SIM is the problem. The error message “No SIM Card” means the phone cannot detect the one that is mounted. I’m not sure if you can just plug another SIM card to your phone without the need of provisioning by your provider but if that’s the case, then try it to find out if the phone can detect other SIM cards. Or, you may call your phone provider, request a SIM card replacement to retain your number.

Galaxy S2 Drains Battery Fast

Problem: Hey Droid Guy, I’m having a problem with my Galaxy S2. I’ve had it for about 2 years now and it has always worked perfectly fine. However, today I turned it on, and then suddenly my battery drained to 0%. I then tried just letting it charge and turning it back on. I let it charge to 20%, and then I turned it on. When I turned it one, it then drained in mere seconds back to 0% and shut down. I don’t know what to do and its really getting annoying. I did however drop my phone about a week ago, but it was perfectly fine at that time and still worked perfectly, just with a cracked screen. Please help! — Darian

Troubleshooting: Verify if there is water damage by checking the LDI (liquid damage indicator) on the back of the phone (you need to remove the battery). If the sticker is red, pink or purple, then there’s liquid damage and that’s causing the problem. However, if the sticker is white, then you need to troubleshoot further to know what the problem really is.

Unplug the charger and remove the battery. While the battery is out, press and hold the Power key for a minute. Insert the battery back in and attach the back cover the phone. Plug the charger in and leave the phone to charge for, at least, 30 minutes to make sure there’s enough power. After 30 minutes, attempt to turn the phone on.

If the battery still drains so fast, then there’s a possibility it’s a battery problem. Try a new battery but I suggest you borrow from someone who has the same phone because there’s no guarantee the problem will be fixed by buying a new battery. In case the problem persists even with a different battery, then the problem must be in the daughterboard where the USB charging port is soldered. You need the help of a technician to have this figured out.

Galaxy S2 Won’t Power On At All

Problem: My Samsung Galaxy S2 which I’ve only had for about a year won’t turn on at all, the phone will still charge when I plug it in, but it will not turn on at all. Before I had this problem the phone would just automatically power off and begin to vibrate every few seconds. — Mereli

Related Problem: I have a Samsung Galaxy S2(SGH-T989). My phone has been resetting itself consistently. It turns itself off and on. I dont know whats wrong with it. I had this phone about two years and never had a problem with it.

Troubleshooting: Hi Mereli, it’s a sign of a stuck Power button. Charge the phone to make sure there’s enough power. After that, remove the back cover and pull the battery out. Now, press the Power key many times to get it out from being stuck. It doesn’t matter how many times you press it as long as the problem will be fixed. If not, then the Power key may be damaged already. You need to have the phone checked by a technician. If the power switch was damaged, it can easily be replaced.

Galaxy S2 Crashes During Calls

Problem: As soon as I attempt to swipe screen to answer call, the screen will lock and can’t be unlocked until message appears: “Unfortunately, the process,com.android.phone has stopped working.” There is also no record in my call log when this happens. Any ideas on how to fix?

Troubleshooting: This is a common issue. In fact, there are various ways to solve this problem but the two most effective solutions are clearing the data of the dialer (phone) app.

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to and tap Dialer.
  6. Tap the Clear Data button.

If this procedure failed to fix the problem, then you must perform full master reset–it doesn’t just delete all your apps and information but reformats the data partition. It’s effective enough to fix this problem. However, you need to backup all data you don’t want deleted especially those that were stored in the phone’s internal storage.

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Galaxy S2 Reboots When Bluetooth is On

Problem: Hello, I have a Samsung S2 which has been working normally but of late when I turn on Bluetooth its keeps rebooting over and over again and wen its back on the Bluetooth is still active and then reboots again till I turn the bluetooth off. I need your help as I want to use the bluetooth but the phone can’t allow me. Could it be a virus?

Thanks. — Philip

Troubleshooting: No, it’s not a virus, Philip. I encountered this problem before and the cause was the Bluetooth service that keeps crashing, although there’s no way for you to know it’s happening, you’ll just experience the result. One of the most common reasons why a core service crashes is because its cache may have been corrupted. Android cannot detect corrupted caches so users need to deleted them so that the system will create new cache. The one way to do that is to wipe the cache partition through recovery mode.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Keeps Flashing Between Screens

Problem: My girlfriend’s phone just randomly turned off while she was using it. Then when she tried to turn back on, It turns on and keeps flashing between the white optus screen and the black samsung screen and shows her lock screen for 2 seconds before flashing between the others again. What do you recommend doing? — Daniel

Troubleshooting: It’s a glitch, Daniel. I am positive soft reset can fix this problem. If not, then booting in safe mode and rebooting back to normal mode will.

Soft Reset

  1. While the phone is stuck on the Samsung logo, remove the back cover.
  2. Now pull the battery out.
  3. Without its battery, press and hold the phone’s Power key for a minute.
  4. Place the battery back to its compartment, then secure it with the back cover.
  5. Turn the phone on normally.

Safe Mode

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

Galaxy S2 Insufficient Storage Space Error

Problem: Hi Harold. I’ve read a few of the parts of your Galaxy S2 troubleshooting series but I haven’t found anything that’s related to my problem. Or maybe, you have already addressed this before but I haven’t found it. Do you guys have something like a page where you keeps tabs of the problems you answered in the past? If there is, please point me to that page.

By the way, my problem started about 3 days ago when I tried to install an app. The app couldn’t be installed due to an error message telling me that there is insufficient storage space. I, of course, checked the storage and I still have 9GB something left in my SD card. How come the phone is giving me this error? Can this be fixed? — Marlene

Related Problem: Good Morning, I am having trouble with my S2 – Insufficient storage space do you know how to rectify this? Kind Regards, Adelle.

Troubleshooting: Hey Marlene. Yes I already addressed this problem before and we also have an index page for all Galaxy S2 problems we’ve already addressed–just visit our Galaxy S2 troubleshooting page.

About your problem, actually the phone is telling you that there isn’t enough space in its “internal storage” or “device memory” that’s why you couldn’t download or install a new app. The microSD card is considered “external storage.” To fix this problem, transfer all your photos and videos that are stored in the device’s internal storage to the microSD card and then follow these steps to move apps to the SD card:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap Applications and then Manage applications.
  4. Go to the ‘Downloaded’ tab.
  5. Now, transfer every app that can be moved to the SD card.
  6. Tap on an app and hit the Move to SD card button.
  7. You may tap the On SD card tab to verify if an application has been moved successfully.
  8. Do this to every app you downloaded in the past.

Remember, not all apps can be moved to the external storage. You will know which one if you cannot find the Move to SD card button.

Galaxy S2 Liquid Damage Issues

Problem: Hi team, my Galaxy S2 Plus got wet a little in rain water. So my volume down stop working (intermittent). And after it got wet I have some charging problems sometime it won’t connect via PC through my USB cable (tested with different USB cable and PC).

It’s still under warranty. But the only issue is that I rooted my phone I need the volume down to put on download mode to unroot, then going to repair center. Can you please help me what should I do and if you have an idea what is the problems with my phone? Regards, Danilo.

Troubleshooting: That’s the problem if the phone got wet, it will become unstable and unpredictable. It’s because you will never know the extend of the damage if liquid gets into electronic components inside. The consolation is your phone still powers on and only the Volume Down key and probably the USB charging port were affected.

You said the Vol Down functions intermittently and I’m not sure how often it works. But my point is, just keep on trying to boot your phone into download mode and you’ll be able to get in eventually.

Also, try to put the phone in a bowl of rice overnight with its battery pulled out. The grains of rice will absorb liquid residue inside the phone. Maybe the Volume Down key will function after that.

Galaxy S2 Turns On Automatically

Problem: Hi there, I’ve been having trouble with my S2 where it does not charge properly. It will start charging and then go back and forth from charging to not charging. It also turns it self on when I have turned it off while it is plugged in. I have bought new batteries and chargers for it but nothing has helped. The only way I can currently charge it is by using a separate battery charger which then means I cannot use my phone. Is there any solution to this problem? Kind Regards, Alice.

Troubleshooting: Hi Alice! Based on your description, I think you’re dealing with a phone with a stuck Power button. Try to press and release the Power key many times to see if you can get it out from being stuck. If not, then you really have to bring the phone to a technician and have it sorted out. There’s nothing else you can do to troubleshoot the problem.

Galaxy S2 Microphone Problem

Problem: Hi, I have recently updated Samsung S2 firm version to 4.1 from then i’m facing problem with mic. When i make calls the counter person, he is not able to hear my voice. its working fine when i allow a speaker. I’m thinking that because of software update the mic is not responding correctly.

I’m able to speak calls by turning on speaker that means my mic is working fine. I visited store they replaced new mic and tested but same problem continued. After some analysis they said mic is not responding correctly. Please give solution how to resolve this issue. Thanks, Dileep.

Troubleshooting: Well, it’s easy to say that the “mic is not responding correctly” when you don’t know what the problem really is. But my question is, which mic are they referring to? Samsung Galaxy S2 has two microphones. The first one is located at the top (there’s a hole beside the headphone jack) and the second one is at the bottom (the hole beside the USB / Utility port).

The primary mic is attached to the vibrator and the earspeaker. It functions when you turn on the speakerphone and when you record audio and video. In other words, it’s a multi-purpose microphone but it’s not the problem. The real problem here is the secondary mic that is exclusively used by the dialer app for phone calls. I’m not sure which mic the techs replaced but I think the secondary mic is busted.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S2 Problems, Errors, Glitches, Questions and Solutions [Part 34]

Welcome to the 34th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. Although this model is quite dated, having been released last 2011, there are still a lot of people using it. Remember, this was once a flagship model and while it has already been 3 years since it was released it can still compete with some of the latest low to mid-range Android models out in the market today.

galaxy s2

In this latest installment of the series we will tackle some of the latest emails sent to us by our readers regarding this particular device. Some issues are minor in nature that a simple reboot will suffice while others require a couple of troubleshooting steps to be performed.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S2 Freezes When Playing Music Over Bluetooth

Problem: My phone works fine other than occassional freezes and self restarts. When i use my new wireless bluetooth headset Since to play newer tracks the songs stop mid play and the phone locks up and shuts down. What can I do to fix this? Geek quad was no help. I factory reset the phone I think its software incompatiblity so I was going to return the bluetooth.

Solution: If the factory reset that you performed failed to resolve the issue then there may be some compatibility issues between your phone and the Bluetooth headset.

Have you tried checking if your phone is using the latest software update? These updates come with improvements and bug fixes that may help resolve this issue.

If you have access to another smartphone then you should also try to pair it with your Bluetooth headset to check if it works properly. If the problem still occurs then its probably a headset issue.

S2 Microphone Issue After Update

Problem: Hi, I have recently updated Samsung s2 firm version to 4.1 from then I’m facing problem with mic. When i make calls the counter person, he is not able to hear my voice. its working fine when i allow a speaker. I’m thinking that because of software update the mic is not responding correctly.

1. I’m able to speak calls by turning on speaker that means my mic is working fine

2. I visited store they replaced new mic and tested but same problem continued. after some analysis they said mic is not responding correctly. Please give solution how to resolve this issue.

Solution: There is a possibility that this is just a software issue. When a phone undergoes a software update issues sometimes occur right after. This is usually caused by the data of the old software version that’s not completely removed. This causes a conflict with the new software version in your phone. To get rid of this old data you should perform a factory reset. Make sure to backup your data before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

The issue should be gone by now.

If the problem still exists then your other option is to try to revert back to the previous version to check if this is indeed a software issue. You can check the popular Android forums for instructions on how to flash the old firmware into your phone.

One other option is to bring your phone to an authorized service center as this may already be a hardware related problem that concerns the board.

S2 Can’t Hear Caller

Problem: Hi, I got a problem with Samsung Galaxy S2 when I talk to people over the phone I cannot hear them loudly even with earphone can you please help me. Thank You.

Solution: This might just be caused by a temporary glitch in the software. Try rebooting your phone first.

  • Turn off your phone.

  • Take out the battery.

  • Press and hold the power button for at least 3 minutes

  • Reinsert the battery.

  • Turn on your phone.

Try checking if the issue still exists.

If the problem still persists then the next thing you should check is if whether an app installed in your phone is causing this. To do this you should start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

In Safe Mode try placing a call. If you can hear the person on th other end then there is a possibility that an app is causing this problem. Find out what that app is and uninstall it.

If the issue still persists then the final troubleshooting step you can do to eliminate any software related problems is a factory reset. Make sure to backup your data first before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

If the issue still persists at this point then this may already be hardware related. You should bring your phone to an authorized service center for checking.

S2 Unfortunately Stopped Error Message

Problem: My samsung hasn’t been working correctly so i got a new phone. I want to receive some old pictures off of my samsung though, and every time i finally get it turned on it pops up messages saying ‘unfortunately ________ has stopped working’ and it pops these up one right after another. I can’t get to the regular screen. Help?

Solution: In most cases this issue is caused by some corrupt temporary data that is in your phone. You should wipe its cache partition to resolve the issue. This procedure does not delete your personal data.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

Another way to get the old photos from your phone is to connect it to a computer running no the latest Kies software. This allows you to backup not only your photos but other personal data as well.

S2 Won’t Turn On

Problem: Hi Droidguy, my samsung galaxy s2 wont turn on when i press the power button i only see the sign (samsung) and it goes black and then again samsung sign comes up but it does not further than that. When I am trying to go into safe mode warning triangle comes up and when I accept that the downloading icon appears which stays there forever. Please help me with this. I will really appreciate your help!!

Solution: To resolve this issue you should first try to clear the RAM of your phone of any temporary data as this may be the cause of the problem.

  • Turn off your phone.

  • Take out the battery.

  • Press and hold the power button for at least 3 minutes

  • Reinsert the battery.

  • Turn on your phone.

If your phone does not turn on normally then try connecting it to its wall charger then turn it on. If it does turn on then you may have a faulty battery. Try replacing it with a new one and see if that does the trick.

If the issue still persists then you may have a bricked phone. You should wipe your phone cache partition in this case.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

Try turning on your phone. If it still does not turn on then you may have to flash its original firmware back. Take note that this will delete all of your personal data stored in your device. You will need a copy of the original firmware of your phone and a software called Odin to perform this procedure. Check out the popular android forums online for instructions on how to do this.

S2 Does Not Turn On

Problem: Hello, I seem to be having problems with my S2. I cannot turn it on at all. I plugged it in the charger and the led blinks but the screen doesn’t do anything. I once saw the charging battery symbol flash on the screen while pressing the home button but I’m not sure if these two are connected. I tried the recovery mode and nothing. How long am I supposed to hold down the volume buttons, and how long for the power button also? If theres any way you can help me that would be great. I do appreciate it. Thank you for your help and your time. Best regards

Solution: Your phone may have a faulty battery. Try changing it with a new one first and see if it works.

If the issue persists let your phone charge using the wall charger for 30 minutes.

Attempt to wipe the cache partition of your phone to clear out any corrupt data that may be causing this problem.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

S2 Intermittent Charging Issue

Problem: Hi there, I’ve been having trouble with my S2 where it does not charge properly. It will start charging and then go back and forth from charging to not charging. It also turns it self on when I have turned it off while it is plugged in. I have bought new batteries and chargers for it but nothing has helped. The only way I can currently charge it is by using a separate battery charger which then means I cannot use my phone. Is there any solution to this problem?

Solution: You should first check if this issue is caused by the USB cord of your charger. In most cases this usually gets damaged easily causing the intermittent charging issue. Try using another USB cord.

You should also check if there is any dirt present in your phone charging port and the USB cord. If you spot any then clean it using a toothpick or a cotton dipped in alcohol. Make sure to turn off your phone before cleaning it.

If the issue persists then this might be caused by a hardware problem of the phone itself. You should have your phone checked at an authorized service center.

S2 Randomly Switches Off

Problem: Hi im having a problem with my s2 it keeps switching its self off all the time, its been doing it on and off for about a week now. Ive not loaded any new applications on it and ive run a virus scan but found nothing wrong..can you help please.

Solution: You should first check if an app you installed is causing this problem by running you phone in Safe Mode. In this mode only the default apps are loaded while those apps you installed from the Google Play Store.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue disappears then there is a big possibility it may have been caused by an app. Find out what that app is and uninstall it.

There’s also the possibility that this may be caused by a faulty battery. Try replacing it with a new one.

One last troubleshooting step you can do to eliminate any software related causes is a factory reset. Make sure to backup your data before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

If the issue persists then this may already be a hardware related problem. You will have to bring your phone to an authorized service center for checking.

S2 Not Connecting To Wi-Fi

Problem: When I try to connect my Galaxy S2 to my wi fi the message “connection terminated poor connection” is displayed. Both the laptops and the kindle show an excellent connection strength. If I have to get another phone (I’m looking at an S3) would my present sim card go straight into the new one with no problems. Many thanks,

Solution: You might want to try deleting the Wi-Fi network from your phone then adding it again as this usually resolves the issue.

To remove the Wi-Fi connection

  • From any Home screen, tap the Menu key.

  • Tap Settings.

  • Tap Wi-Fi.

  • If necessary, tap Wi-Fi Switch to turn on Wi-Fi. Switch moves right and turns green.

  • Touch and hold on the Wi-Fi network you want to delete.

  • Tap Forget network.

To scan and connect to the Wi-Fi network

  • From any Home screen, tap the Menu key.

  • Tap Settings.

  • Tap Wi-Fi.

  • If necessary, tap Wi-Fi Switch to turn on Wi-Fi. Switch moves right and turns green.

  • Tap Scan.

  • Tap the network you want to connect to.

  • If security is enabled, enter the password.

  • Tap Connect.

Regarding the SIM size the S2 uses a mini SIM while the S3 uses a micro SIM. The present SIM you are using won’t fit in the S3. You will have to cut your SIM or have it replaced.

S2 Gift Box Icon Appears On Screen

Problem: Hi , this morning when I woke up there was a gift box (present) icon on my.home screen and I don’t know where it’s come from. It’s stripey with a bow on it and a question mark on the front. Needless to say I haven’t pressed it. I’ve tried to long hold it and no options come up. When I scroll through my home screens it stays in the same place. It won’t go away! Turned phone off for a bit and when I turn it back on it’s gone but pops back up after a couple of mins. Done virus scans and nothing. Where had it come from and how do I get rid of it?!

Solution: There’s a big possibility that this is caused by an app installed in your phone. To verify this you need to start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue does not occur in this mode then it is caused by an app. Some of the top suspects include launchers and free apps. Try to uninstall ny third party app in your phone on at a time until you find the one causing this.

S2 Can’t Delete Icons

Problem: My wife has a Galaxy S2, Model SGH-T989. It is running Android version 4.1.2. It has a 32 GB SD card. It is a T-Mobile incarnation of the phone. She is having issues, and I’ve been tasked with trying to sort things out. She has icons that she can’t get rid of. They are grayed out, with a small square, containing the letters SD, in the bottom right hand corner of the icon. An app name is under the icon. If one taps the icon, one gets an “Application Not Installed’ message, which is probably correct, since the SD card had problems and had to be re-formatted a while back. However, she cannot get rid of the icon. If one presses and holds the icon, the Home screen comes up with the little trash can at the top, and one can drag the icon to the trash can. However, even though it has been dropped onto the trash can icon, the original icon is not deleted. How can I delete these orphan icons?

Solution: In most cases long pressing the icon and dragging it to the trash can will delete it however in this case it does not appear to work. You can install some of the popular apps found at the Google Play Store that is made to get rid of these orphan icons.

You can also perform a factory reset on your phone. This however will delete everything in your phone and bring it back to its original condition. Make sure to backup your data first before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

S2 Unresponsive After Factory Reset

Problem: I HAVE JUST DONE A FACTORY RESET ON MY SAMSUNG GALAXY S11 and now I cannot do anything with it. It does not turn on, I cannot get it into download mode. Any suggestions welcome please.

Solution: There might be an issue with your phone battery. Try to charge it using the wall charger for at least 30 minutes then turn on your phone. If there is still no response then try to replace the battery with a new one.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.

Samsung Galaxy S2 Problems, Errors, Glitches, Fixes and Solutions [Part 32]

Galaxy S2

Dear readers, welcome to the 32nd part of our Samsung Galaxy S2 problems troubleshooter series (click here to go to the index). There are 12 issues that I addressed in this post and many of them are power-related issues. As we all know, batteries deteriorate faster than any other components. In fact, you are lucky if the battery can last a couple of years. So, if you own an S2 and it started to fail booting up or powering on, there’s a chance the battery needs replacement.

Troubleshooting procedures may vary depending on the situation. For us, they vary depending on how our readers describe their problems. That is why I need to remind you that when you contact us about a problem, make sure you include all necessary details so that we can accurately assess what the problem is. For example, if you’re getting an error message, include every word of that error in your message and send it to [email protected]. Since we write a couple of support articles for every device we support each week, there’s a chance your problem will be featured. And for those who want to be helped through social media, post your concerns on our Facebook wall and/or Google+ page. I’m one of the people who’ll accommodate you.

Now, for the problems I addressed in this post, click any of the link to jump to a specific issue:

  1. Galaxy S2 Drains Battery Even When Switched Off
  2. Galaxy S2 Says Unmount SD Card Before Removing
  3. Galaxy S2 Won’t Turn On But Vibrates
  4. Galaxy S2 Camera Issue, Flashes And Reboots
  5. Galaxy S2 Shuts Down When Idle
  6. Galaxy S2 Crashed With Multiple Errors
  7. Galaxy S2 Stuck In Recovery Mode
  8. Galaxy S2 Firmware Issue
  9. Galaxy S2 Won’t Turn On
  10. Galaxy S2 Won’t Boot Up Completely
  11. Galaxy S2 Lose Signal
  12. Galaxy S2 Partially Boots Up Then Shuts Down 
  13. Galaxy S2 Can’t Install Apps In The Default Location

——————–

Galaxy S2 Drains Battery Even When Switched Off

Problem: Hi Droid Guy. Please help. Each night I turn my phone off, but when I turn it on in the morning the battery shows way less than it was at the end of the day. If it’s 50% at the end of the day, by morning it’ll be 10% or less. But this only seems to happen if I leave Wi-Fi turned on (i.e. I forget to turn Wi-Fi off!). If I turn WiFi off before shutting down then it doesn’t lose charge.

So, it’s like the phone is still on and using Wi-Fi even when it’s turned off! What can I do? Thanks. — Dave

Troubleshooting: Hey Dave. If the battery drains even if the phone is off, then there may be some issues with the circuit. I only encountered this kind of issue a couple of times and both were caused by liquid, it created a short circuit that depletes–in worse cases it may even damage–the battery way quicker than normal. I suggest you pull the battery out and inspect it for physical deformities such as lumps and swelling. You may also clean the connectors with a dry cloth.

There’s also a chance that the issue is with service that is responsible in displaying the battery indicator. We don’t have access to such service so we need to perform a general troubleshooting procedure and that is to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Says Unmount SD Card Before Removing

Problem: Hello thedroidguy team, I have Samsung Galaxy S2, In the notification bar it shows that “unmount sd card before removing”. Phone also doesn’t show my files in SD card. From setting I want to unmount sd card as it says, but there’s not unmount option. Options are “mount sd card” & “insert sd card”. Also I can’t apply this options. In addition I have checked there’s no problem with my sd card.I think the problem is with my Galaxy. What can i do to fix this problem? Please help me. Thanks in advance. Best regards, Sevinc.

Solution: You said you checked the SD card and it’s fine and I assume you used a computer or another phone. My suggestion is you backup everything that’s in it so you can troubleshoot the problem without the risk of losing your important data. Once all your files are safe, reformat the microSD card using FAT32 format and mount (i.e. insert it and mount it via Settings) it to your phone to see if it can detect it.

If the problem persists, then try to boot the phone in safe mode and attempt to mount the SD card again. Should the phone fail to detect or read from the card, then there’s a big chance that your suspicion about your phone being the problem is right. However, there are a couple of things you need to try before sending the phone for repair and that is to perform factory reset (don’t forget to backup your data) and try to a different microSD card to confirm without a doubt that it really is the phone that has a problem.

Galaxy S2 Won’t Turn On But Vibrates

Problem: Hello, my s2 will not turn on at all unless I constantly press the power button and volume button at the same time and I can’t keep it on unless I do that. I wanted to recover some pictures on it so I could upgrade but this is an unending problem I’ve been having for weeks. Do you know how I can fix it? Please reply as soon as possible. Thank you. Sincerely, Rachael S.

P.S. it also keeps vibrating while it charges or while the battery is in it until it dies.

Solution: Rachael, what you’re experiencing is a stuck Power button. That is the reason why the phone won’t turn on and why it vibrates every after a few seconds. To address this, try pressing the Power button many times until it gets out from getting stuck. However, if it’s still stuck after that, there’s a possibility it’s damaged. If you are confident enough to open the phone yourself and inspect the Power button, then proceed at your own risk. But I suggest you seek the help of a technician to get this sorted out.

Galaxy S2 Camera Issue, Flashes And Reboots

Problems: Hey sup techy, I saw your articles on Samsung S2 and it gave me a kind of relief, you guys are doing a great job. The problem with my S2 is that when the camera doesn’t work at all , it says “camera unfortunately stops working” but when I Skype, the front camera works perfectly. I can’t access both the front and back camera from the camera app itself as the app crashes each time I try to take pictures. Please I don’t know what to do. Is it possible for me for me to change the back camera? ‘Cause I’ve tried installing another camera cleared cache and all stuffs but problem still persists.

Also, my phone reboots automatically and it does that a lot but what I noticed I that each time it reboots, its flashes the flash light and will reboot again. I’ve tried solving the problem by upgrading the android OS from 4.1.2 to 4.4.4 hoping it will correct all the problems but instead caused more as I can’t even hang up a call or receive a call. Please I really need your help cos i love the phone. I really wait for your response. Thanks a lot.

Suggestion: Just to answer your question if you can change the camera, the answer is yes. The back camera can easily be detached and replaced as it is mounted to the motherboard with a flex cable. However, you need to open the phone and detach the motherboard to be able to access it.

What made this problem complicated is the fact that you are now running a custom Android 4.4.4 ROM, which may still have some bugs. I suggest you flash the stock 4.1 firmware back. After than, reboot the phone in recovery mode, wipe the cache partition and perform master reset to reformat the data partition. If the problem still persists after that, then it is clear now that it’s a hardware issue. So proceed with replacing the back camera and/or the front camera.

Galaxy S2 Shuts Down When Idle

Problem: Hello, well done for the good works. So I got this Samsung Galaxy S2, the issue is that it goes off anytime its not in use but if its in use like when I am playing music it will stay on all through. Otherwise if i should leave it for a while and return back to operate it…it would have gone off….it becomes so hot sometimes too and I think the battery drains faster as well too. Thanks for your time. — Lawal

Troubleshooting: Lawal, we don’t know for sure what’s causing the problem and I’m not even sure if the phone really shuts down when in idle or just can’t quickly get out of deep sleep. The first thing I want you to do is turn off the phone’s power saving feature if it’s on: go to Settings > Power saving > uncheck both System power saving and Custom power saving modes. Now, reboot your phone.

After disabling all possible power saving features, observe the phone to know if the problem still occurs. If so, boot the phone in safe mode and observe it while in that state.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the problem still persists even in safe mode, then it could be a firmware issue. Try performing the factory reset to see if it makes a difference. But don’t forget to backup your data first before doing that. In case the factory reset won’t fix it, it’s time you had the phone checked by a technician.

Galaxy S2 Crashed With Multiple Errors

Problem: Hi droid guy, I was skyping with my phone just yesterday and it went off after some time when the phone became hot. I tried putting it back on but to no avail. All I see when I turn it on is “unfortunately exchange has stop”, “unfortunately email has stopped” if i press ok, another app failure pops up. I cant access the home screen. It also shows database error. Please any idea? Thanks. My phone is Galaxy S2. — Daniel

Troubleshooting: Android system just crashed without apparent reason? Yes, it happens more often. The thing about this issue is that it is almost impossible to know what caused the crashing. Of course, the app that you last used is among the suspects but there’s no guarantee.

Sometimes a reboot may be able to fix the problem but in Daniel’s case, it didn’t. Instead, error messages kept popping up. The reason for this is that, the service that is responsible in keeping app services running may have also crashed and created a conflict in the system.

To address this issue, boot the phone in safe mode to temporarily disable all third-party apps and close their services. If it were a third-party that crashed causing the system to also crash, then the phone can boot in safe mode without any issues. Doing this procedure will fix the problem, so the one you have to do now is restart the phone so it can boot normally.

However, if the phone couldn’t boot in safe mode or refuses to boot normally from safe mode, you need to wipe the cache partition as it is obvious some caches or even data have been corrupted due to unexpected crash.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Stuck In Recovery Mode

Problem: Hey, my friend’s phone is stuck in what I believe is a reboot mode.. I’m not exactly sure if that’s the correct term. Anyways there are photos of his little girl who passed away on it & I wanted to know if there is anyway for me to recover these photos. I believe it is a Galaxy S2.

  • Model: SGH-I727R
  • IC: 649E-SGHI727
  • FCC ID: A3LSGHI727

I don’t know if that info will help at all. It is so important to just recover the photos though. I really hope you can help. Sincerely, Brittany.

Solution: Hi Brittany. Try to remove the battery, then press and hold the power key for a minute. After that, place the battery back in and attempt to turn the phone on to see if it can boot up normally. If it still boots up in recovery mode (yeah, I believe the phone is stuck in recovery mode), then make sure the Volume Up and Home keys aren’t stuck.

Now, try to boot the phone in safe mode. If it can, your friend can recover those photos. To boot the S2 in safe mode, follow these steps:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the phone can boot successfully in safe mode, there’s a chance it can boot back to normal mode. But then again, before you restart the phone, recover the photos that needed to be recovered. If the phone still gets into recovery mode, try wiping the cache partition first and then reboot again. If all else failed, perform master reset. You can do that while the phone is in recovery mode.

Galaxy S2 Firmware Issue

Problem: Hello. I have some major concerns regarding my phone.

First of all, I would like to mention that my phone was rooted using superuser. This was to enable the phone to be used in my country as it came from a different country.

And just today, when my phone’s battery got drained while I was out, I charged it once I arrived home only to find that something has drastically changed. The screen had a “click the android to start” thing, and it made me set up my google accounts. It wasn’t easy though, because I had to go through multiple attempts to leave that stage because there were always warnings popping up from the apps in my phone where I had to click “force close” in order to continue.

When I managed to get through that phase, I noticed that my phone wasn’t how it was prior to dying. All my contacts also disappeared, and now all my apps couldn’t be opened because my “software is no longer supported by the apps”.

I’m not sure what the software of my phone was prior to this happening, but now that I looked at it my software is now 2.3.5 GINGERBREAD.

I really want to know how to fix this because all my apps won’t work anymore and I can’t use my phone without a warning showing up every few seconds where I have to click “force close”. And what originally was “Google Play” suddenly became “Market”. Please help me. Thank you. — Patricia

Suggestion: I was hoping you’ll include the model number of your phone because that’s a very important information needed to search for appropriate custom ROMs that can be installed on your device. I’m also not sure what happened to your phone but it seems like a custom ROM that was installed on it disappeared when your phone powered down. What makes it more complicated is that we don’t know what kind of ROM or firmware your phone was running. But don’t worry, you can install any ROM on it but I suggest you install the one from CyanogenMod team.

The first thing you need to do is find the model number of your phone, then find a CyanogenMod for your device (follow this link). If you need help installing it, email us back with necessary details and guide you through it.

Galaxy S2 Won’t Turn On

Problem: Hey! Hope all is well on this fine Thursday morning. I had a woman bring her Galaxy S2 to me with a very bizarre problem that I have never encountered and hope that you can shed some light on it for me. She said that her screen went green one day and then the phone immediately crashed. Once she was able to get it to boot back up, all of her photos were deleted as well as some of her books on certain applications. Certain apps like camera and facebook crash instantly when launched, and there are a few force quit dialog boxes that pop up when ever the phone is turned off and turned back on.

Every once-in-a-while the phone completely shuts off on its own and cannot be turned back on using the power button, but must be turn on by plugging it into a charger and then turning on. I’m not entirely sure what to tell her as I have been searching high and low in all the forums. I have booted into recovery and cleared out the cache that way and still not change. Any advice would be appreciated. Thanks, Conrad.

Suggestion: Hey, Conrad. Ask her if the phone got wet or you can go ahead and find the LDI (Liquid Damage Indicator). Remove the battery and sticker beneath the connectors on the back of the device is the LDI. If it’s red or purple, then the phone suffered liquid damage. If the sticker is white, liquid isn’t the cause of the problem but there’s a chance the phone may have been hard-bricked. If you’re a technician yourself, find the hardware that’s causing it. Start with the USB charge port and so on.

Galaxy S2 Won’t Boot Up Completely

Problem: Hi, I have Samsung S2 phone and its one year old, all was well till the month of October but from then my phone goes off and if i try to switch it on it comes till Samsung logo and then again goes off after this then again i will have to repeat at least 6 to 7 times and then it will turn on only if i plug in the charger and switch it on kindly help I’m tired of it. Thanks & regards, Madhu.

Troubleshooting: Hey Madhu, it sounds like the battery has already given up. But before you go and buy a new one, try to troubleshoot it first. If the phone still powers on but can’t boot up completely, there’s a chance an app is causing the issue. I suggest you boot it in safe mode first just to find out if it can. If so, then make use of that opportunity to backup all you important data, then proceed with factory reset.

If, however, the phone can’t boot in safe mode, try booting it in recovery mode and wipe the cache partition. If that failed, too, it’s time you bought that new battery or borrow from someone who has the same phone as you and continue with your troubleshooting.

Galaxy S2 Lost Signal

Problem: Hi Droid guy. I have a Samsung Galaxy S2. 2 days ago it suddenly loses signal while I’m texting. I turn it to flight mode and turn it off again but the icon still shows on my top bar. Tried rebooting several times with no luck, still says ‘no service’. Please help I really don’t want to do a factory reset. Thanks. — Janine

Suggestion: Hey Janine. I understand why you don’t want to do factory reset. Your case may be just a network-related issue. If the phone can’t detect signal without apparent reason, it is more likely a network problem. So, before you do something on your phone, call your service provider first. Unless you can rule out the possibility that the issue is with your provider, don’t do any troubleshooting on your phone.

Galaxy S2 Partially Boots Up Then Shuts Down

Question: Hi! Can I have some help with this? I have gotten an online estimate of 80$ to fix it, but they are still unsure of what is wrong. I’d like to find what’s wrong before I get charged for consultation costs. Started with my phone just shutting off intermittently, and then progressed to not turning on again at all. I would remove the battery and it begins with the startup screen, but stops half way through the loading bar and shuts down again. Only to vibrate like it was starting up again every 5 seconds. It is possible that the power button is stuck in? But I have never dropped it and I have a heavy duty case too. — Jessica

Answer: There are two possibilities, Jessica. Either the Power button is just stuck or it’s totally damaged and needs replacement. One way to release the button from being stuck is to press it many times. To prevent firmware issues due to frequent turning on and off, remove the battery first. If the phone still won’t boot up completely after pressing the Power button countless times, then it’s time you had it checked by a technician.

Galaxy S2 Can’t Install Apps In The Default Location

Problem: Hi. I’m Hawila. I’m using S2 but having problem with application update. Whenever I update any application on my phone its say “Application cannot be installed in the default installation location”. What should I do about this? Hope you guys can help me out. Thanks!

Solution: Hello Hawila. I wish developers made it clearer for us what every error message means. In your case, the error just says the app or update cannot be installed in the default location but it didn’t give any clue why. That error message actual means there isn’t enough space left in your phone’s internal memory and since you cannot set the phone to automatically install apps to other location, you will have to move installed apps to the SD card especially those that occupy too much space like heavy games. To do so, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to the app and tap on it.
  6. Tap the Move to SD Card button.

There’s no easier way to do this so you’ll have to go through this for every app…but it’s worth your time and effort.

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