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How To Fix Samsung Galaxy S4 That Keeps Rebooting or Stuck in Boot Loop

galaxy-s4-restarting-boot-loopIf you recently updated your Galaxy S4 to Android 5 Lollipop and it keeps rebooting randomly or stuck in boot loop, this is the article you should read: How to fix Samsung Galaxy S4 that is stuck in boot loop after lollipop update.

A Samsung Galaxy S4 that is stuck in boot loop or keeps shutting down and restarting over and over again could either have corrupt data in its memory or has problems with its hardware. The former can easily be fixed while the latter would require help from a repairman…and a lot of patience.

The thing about boot loop problems is that they are so annoying and frustrating. Every time your phone boots you fear it might not come on and you’re afraid to turn it off for the same reason. But as far as the software and corrupt data are concerned, we can do something for them.

Here is an email from one of our readers who recently experienced this problem:

Dear Harold,

I have a Samsung Galaxy S4 that yesterday suddenly switched itself off (battery power of over 70%) it then constantly tried to start itself, shut itself down again, in a never ending loop. I took out the battery and then it worked for a short time and the it all started again. Do you have any suggestions on what is causing this to occur? I have installed no new apps.

Any help would be gratefully appreciated.

Kind regards

Sofia

To add to the conversation, here’s a comment from one of our readers via the mailbag. Shane wrote:

Just to add further debate to your article, after contacting Samsung Support Australia, and having read several forums concerning the issue, I was able to confirm the problem primarily arises to due to a swollen battery. Samsung have confirmed an issue relating to certain batches of the stock battery, and to date have replaced tens of thousands of batteries for customers using a Galaxy S4.

Troubleshooting Guide

Basically, we don’t know what the problem really is that is why the first thing we should do is to determine what caused the Samsung Galaxy S4 to be stuck in boot loop. But then again, we have already narrowed it down so we will have to set our focus on the software side.

Step 1: Boot to Safe Mode

Booting the Samsung Galaxy S4 to safe mode will disable all third-party applications the owner installed on the phone leaving only the apps and services necessary for the phone to function well.

If you were able to boot to safe mode and the phone didn’t restart, there is a possibility that a third party app is causing the boot loop. However, to confirm this, you need to let the device run in safe mode for at least an hour and observe closely its functions or if it would reboot all by itself.

  1. To boot the Galaxy S4 to safe mode, follow this:
  2. Turn the device off completely.
  3. Press and hold the Power button.
  4. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  5. As soon as you release the Power button, press and hold the Volume Down key.
  6. Continue holding the Volume Down key until the phone has completed the reboot process.
  7. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If you were able to boot into Safe Mode and haven’t experienced the problem while in it, proceed to step 2. However, if the device still reboots even when in Safe Mode or if it fails to enter safe mode even if you did the steps right, proceed to steps 3 and 4 directly.

Step 2: Disable Third Party Application

If you were able to boot the phone to Safe Mode and the problem didn’t happen again, there is a big possibility that a third-party app has gone rogue and is causing all the troubles. But the first thing you should do is to determine which app it is. There is no easy way to do it but recall which app you downloaded and installed recently. However, if you cannot recall which one, you need to disable every third-party app you have one-by-one starting with the ones you often use.

Disabling an app won’t delete your data, you’re simply preventing it from running on your system but it is as good as uninstalling it. The difference is you can enable it back and retain all your data and settings.

To disable an app on a Samsung Galaxy S4, follow this:

  1. Go back to the Home screen, then tap the Menu key.
  2. Tap Settings, then More tab.
  3. Tap Application Manager.
  4. Swipe to right once to choose All tab. (Other tabs are Downloaded and Running.)
  5. Scroll up or down to look for the app you suspected of causing the boot loop.
  6. Tap the Disable button.

If you were able to find the app that’s causing the boot loop, don’t uninstall it just yet but instead clear its cache and data and see if that solves the problem. If it doesn’t, then uninstall it.

In case the problem is not with the third-party apps, start looking into stock Samsung and Google apps. But to make things easier for you in this case, proceed to steps 3 and 4.

Step 3: Wipe Cache Partition 

After you’ve installed and uninstalled a lot of apps on your phone, lots of cached data may have already been stored in the cache partition and there is always a possibility of corruption. Once that happens, the phone may start acting weird and the only way to solve it is to wipe cache partition.

While this step may not have been so familiar as compared to the one that follows, it is very helpful in resolving Android problems that couldn’t be solved by simply doing the hard reset, although it’s not as hassling as the latter because personal data will be kept intact and the owner won’t have to set the phone up again.

Wiping cache partition will delete data stored by apps but don’t get me wrong, a new set of data will be cached once you start using an app. So, basically, you do this to replace the data cached on your phone. And to do this, follow the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe cache partition.’
  6. Press the Power button to select the option.
  7. The phone will automatically restart once cache data are wiped out.

If this step can’t resolve the problem, proceed to the last step.

Step 4: Master / Hard Reset 

This is the last resort simply because it will require more effort to do. What I mean is that you will need to backup all data you don’t want to lose along the process. Factory reset or hard reset will delete your personal settings, app data, contacts, messages, etc. In short, it will bring your phone back to its default settings. Here’s how you do a master reset using hardware keys:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

If you find these steps a little complicated for you to follow, please seek guidance from those who know or from a technician. You can also bring the phone where you bought it and have the store’s technical support help you.

My colleague here at The Droid Guy also wrote an article about this problem before: Samsung Galaxy S4 Stuck in Boot Loop.

Tell us your problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

Troubleshoot Headset Not Working/Not Detected by Samsung Galaxy S4

Samsung Galaxy S4 not detecting headset

South Korean tech giant’s very own “life companion” flagship Android smartphone comes with cutting-edge software and hardware technology. But just because it is a great smartphone does not mean that everyone who owns it will have a flawless experience with it. In fact, some GS4 owners have been reporting issues associated with the device’s hardware including some headset problems.

Elaborated in this article are the workarounds to deal with certain headset problems when try using  the GS4 device.

The main issue here lies on the headset that is not working and that it cannot be detected when it is connected to the device.

Possible causes of the aforesaid problem with the headset would include the following:

  • Use of non-Samsung OEM or third-party accessories.
  • A physical or liquid damage is triggering the device or headset not to work properly.
  • The headset is not properly attached or connected to the device.

WORKAROUNDS

  1. Make sure you are not using a third-party accessory or non-Samsung OEM headset. Sometimes the headset or device will not function properly due to incompatibility.
  2. It is also possible that something is barring the headset from establishing a secure connection with the device. In order to avoid such problem, remove any covers or cases from the device that may likely affect the connection between the headset and the handset.
  3. Check for any possible liquid damage. To see whether the device is experiencing some type of liquid damage, check the Liquid Damage Indicator or LDI, located inside the battery well and on the battery itself. Standard LDI indicators are represented by a solid white or white with visible pink/purple Xs. If you notice the LDI is solid pink/purple/red, then it indicates that the device has been exposed to moisture.

NOTE: The Samsung Limited Warranty does not cover liquid damage. In this case, you need to contact Samsung support as soon as possible for further instructions.

  1. Check for any possible physical damages on the device. There may be some instance when the device was damaged from dropping.
  2. Carefully check the headset and make sure the connector is not broken or bent. Also make sure there is no damage to the cable or any exposed wires.

NOTE: Similar to liquid damage, physical damage is also not covered under the Samsung Limited Warranty. You need to contact Samsung Support in this case.

If by all means, the problem persists, then it is time to test the headset by connecting it to another Samsung device.

In order to help you determine what really is causing the problem, do the following:

  1. Connect another available Samsung OEM headset to the device.
  2. Place a test call and see if you can hear others and vice versa.
  3. If the new headset works fine, then the original headset needs to be replaced.

However, if the replacement headset still does not function, then the issue most probably lies on the device itself. In this case, please contact Samsung technical support (via live chat or phone) for further troubleshooting assistance.

Samsung Galaxy S4 Boots Up in Safe Mode

galaxy-s4-safe-mode-boot-loop

Safe Mode is a helpful tool when some third-party apps are causing some problems hindering the phone from booting up properly. Basically, when an Android phone like the Samsung Galaxy S4 is booted up in Safe Mode, all third-party apps are disabled leaving stock apps and services to run. In this mode, you can disable or uninstall apps that are causing problems. But what if your phone boots up automatically into Safe Mode?

There were a lot of complaints related to this problem. In fact, we did receive a lot of emails from our readers telling us their phone automatically boots up in this mode and that they can’t turn it off leaving them to use stock apps only. Here is one email from our reader that best describes this problem:

Just recently, I noticed that there were times when my Galaxy S4 boots up into Safe Mode without me initiating it. I would simply turn the phone off and boot it up normally to exit Safe Mode. However, in the last couple of days, my phone keeps booting up in Safe Mode and I can’t seem to turn it off. When in this mode, I cannot connect to the internet and I cannot use the apps I downloaded from the Google Play Store. Please help me fix this problem.” — Mike, AR

Possible Causes

Here is the list of the possible causes to the problem:

  • A third-party application is preventing the phone from starting properly.
  • You accidentally touched keys while the device is starting up.
  • Third-party case or gel skin touches the keys.
  • Phone’s operating system maybe corrupted preventing it from starting to normal mode.

Possible Resolution

The main purpose of this post is to determine what causes the problem. To do that, here are the things you could do:

Step 1: Uninstall Rogue Apps

If you recently installed an app that may have caused this problem, the best thing you could do is to disable the application first to confirm if you’re right or wrong. If you’re right, then proceed to uninstalling the app to provide permanent fix.

  1. Go back to the Home screen, then tap the Menu key.
  2. Tap Settings, then More tab.
  3. Tap Application Manager.
  4. Swipe to right once to choose All tab. (Other tabs are Downloaded and Running.)
  5. Scroll up or down to look for the app you suspected of causing the Safe Mode loop.
  6. Tap the Disable button.
  7. Reboot your phone because some apps may not be disabled unless your restart the system.

If disabling one app won’t solve the problem, do the same to other suspected apps.

Step 2: Boot The Phone Up Again

When Safe Mode greets you upon starting the up, try to reboot the device normally to see if you would still be directed to the same mode. It could be that you have accidentally pressed other keys during the boot up or some service unexpectedly stopped working during the process.

To exit Safe Mode, all you need to do is boot the phone normally. During normal operation, the phone will start into Normal Mode provided you didn’t press the Volume Up and Home keys during the boot up. Therefore, every time your phone enters Safe Mode, just restart it until it boots up normally.

Step 3: Remove Third-Party Cases

If you just put on a new case and your phone started to act unusually, you should consider reverting to its original case or skin to see if the problem is resolved. It would take several tries to confirm if the new case or skin is the cause.

Step 4: Wipe Cache Partition

There could be some corrupted data in the operating system that prevents the phone from booting up normally. These cached data are stored in a specific partition in your phone’s internal memory. Try clearing these data to see if the problem is solved. Here’s how:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe cache partition.’
  6. Press the Power button to select the option.
  7. The phone will automatically restart once cache data are wiped out.

Step 5: Hard Reset Phone Using Hardware Keys

After doing the steps above and the phone still reboots into Safe Mode, there’s nothing left to do but bring the phone back to its default settings. To do that, you need to perform a factory reset and to do that effectively, you need to do it using the hardware keys.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home and Power buttons.
  3. Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  4. When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset.’
  6. Press the Power button to select it.
  7. Using the Volume Down button again, highlight ‘delete all user data.’
  8. Press the Power key to select it.
  9. Once the reset is complete, choose ‘Reboot system now.’
  10. Press the Power button to restart the phone.

Tell us your problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

How To Fix Common Samsung Galaxy S4 User Problems [Part 9]

Samsung-Galaxy-S4-Problems-Solutions-9

I will answer a bunch of questions in this post. I have already published 8 parts of our Samsung Galaxy S4 Problems and Solutions series so if your problem cannot be found here, feel free to browse the previous posts. Links are provided after the break.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1][Part 2][Part 3][Part 4][Part 5][Part 6][Part 7][Part 8]

I provide advices on what to do when things happen to your Android device but I always stay on the safer side of things. Meaning, the procedures I provide are based on workarounds that work and my own experiences. You always have the option NOT to follow them if you think they aren’t gonna work or could compromise your device’s security.

If you got problems with your Galaxy S4, feel free to send in your queries and problems at [email protected]. I guarantee I read every email we receive but I can’t promise to respond to every email because they come in hundreds daily.

We, however, have a Facebook page where we interact with our readers. You may like the page so you can post your comments and send us messages. Our Google+ page also syndicates all our posts so if you have a Google account, you are one step away from creating your own Google+ profile and follow us so that you’ll be notified in real-time when we publish new articles.

Now, for the problems and questions I’ve answered in this post, here they are:

#1. Hook up Galaxy S4 to TV

Question

Hi team, I’ve seen my friend play videos from her S4 to her TV and I don’t know how to do it or what are the things I need to do so. I have a huge TV set but it’s not a smart TV and I would like to play my videos on my S4 on it so the entire family can see it immediately without me setting up the computer. I understand that I could just copy those videos to my computer, and then to my flash drive and just insert it to the TV and play it. But I really wanted to just plug my phone and play videos. And please, explain to me the steps as if I’m a 6-year old because I’m a noob when it comes to technology. Thanks.Glyza

Answer

There are two ways (wired and wireless) you can mirror your Galaxy S4 to your TV set and both use special equipment. The former is cheaper than the latter but I will guide you through setting up your device on both.

Wired Mirroring

For this method to work, you need to purchase the Samsung HDMI adapter. You can get one from Best Buy for $39.99. You must also have an HDMI cable, which will bridge the adapter to your TV set. Here’s the simplest way to set it up:

  1. Plug one end of your HDMI cable to the HDMI Port of your TV and plug the other end to the adapter.
  2. Using your Samsung Galaxy S4 charger, power the adapter by plugging charger’s cable to the port opposite of the HDMI socket.
  3. Now plug the microUSB to your phone’s charging port.
  4. Set your Galaxy S4 to mirror what’s on the screen.
  5. Set your TV to stream feed from HDMI input.

That’s it, you should be able to watch your videos and pictures to a larger screen from your phone.

Wireless Mirroring

As I mentioned earlier, this method would be more expensive as it uses a specialized Samsung hub, which you will plug to your TV. On Samsung’s website, this AllShare Cast Wireless Hub is worth $99.99. Here’s how you set it up:

  1. The other end of the HDMI cable must be plugged in to your TV while the other end on the hub.
  2. The dongle will flash red after it’s plugged it; press the reset button just beside the HDMI port and the light will flash blue, which means it’s ready.
  3. Now, in your phone, go to Settings > Connections > Screen Mirroring and turn it on.
  4. The phone should be able to detect it and it is often labeled with the word “dongle,” so if you can see that, tap on it.
  5. Your phone will now start mirroring in the big screen.

And that’s all there is to it. In case you encounter problems, I have written an article on how to troubleshoot it.

#2. Cannot establish connection to the server

Problem

A couple of days ago I couldn’t connect to the Play Store on my S4. I hard reset my phone and now it keeps saying cannot establish a connection to the server for and Google apps on my phone.

Answer

It is actually more of an internet connectivity issue than anything else. Please make sure  you have an active internet connection and try downloading apps again. If you’re using mobile data, make sure you have correct APN settings and that you’re in the area where there is good coverage. A reboot may often solve data connectivity issues, so try that first. If you were using Wi-Fi, try connecting other devices to the network and see if you can browse the web. If all else fails, try uninstalling Play Store updates. Go to Settings > Application Manager > Play Store > Uninstall Updates.

#3. Complete action using…

Problem

Hello, I’ve read all 5 parts of your questions and answers to problems with the Samsung Galaxy S4 but I didn’t see anyone else on there having the issue that I’m having.  Whether I’m attempting to use Chrome or trying to make a phone call it asks me if I want to “complete action using”  then it says “always” or “just one”.  When I choose always,  it tells me to go to application manager and clear defaults. But when I do that nothing happens and my selection of “always” is never remembered. This has happened since I installed the 4.3 update.  I’ve read that I can some the issue by uninstalling the update.  Is this true?  If so,  how do I uninstall the update? Thanks!Jill

Solution

Yes, clearing defaults is the best way to address this kind of issue but it seems like your phone won’t store your preferences. I actually encountered this problem before with Chrome but I understand it happened because it wasn’t the default browser. But when I chose ‘Always’ and re-opened it, I was asked the same thing. I ended up uninstalling the Chrome and then reinstalled it. The problem was solved after that, so please if you could try that please do because that could solve your issue. But in case the problem persists, try wiping the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up, Home, and Power keys.
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

#4. Screen lags when swiped

Problem

Dear Droid guys, I’ve just updated my S4 from Jelly Bean to Kitkat 4.4.2 last week. My games are running worst than before. It lags when I swipe the screen around. This did not happen before the update. Please help.

Solution

There  are a lot of reasons why apps aren’t running the way they did or your screen is not as responsive as before. But since you explicitly said it didn’t happen before the update, then your problem is software-related. I suggest you do the reboot first before anything else, but I hope you already did that. Now, here is a short list of what you can do:

  1. Check memory usage to know if the phone has almost maxxed out its RAM usage. If it does, close all recent applications, end all active apps, clear memory and try not using live wallpapers.
  2. I also have a feeling that it is Touchwiz that’s causing the lag, so try clearing its cache and data. You may lose your custom Home screens once you cleared the data.
  3. Wipe cache partition via the recovery mode so that the phone may be forced to cache newer and fresher data.
  4. If all of these don’t work, you may have to perform Factory Reset.

#5. Wi-Fi keeps disconnecting (rooted)

Problem

Hello, I’ve just updated my Samsung Galaxy S4 (GT-I9505) from 4.3 jellybean (rooted) to 4.4.2 KitKat. But now, I’m having problems with my Wifi. When I try to turn my wifi on it only “starts up” for 0.5 secs (so doesn’t start up).

I think this has something to do with my security thingy. When I have Knox enabled I get the message that there has been an unallowed action. I rooted my phone (the 4.4.2 version) and I tried to force uninstall Knox but this didn’t work.

I think my wifi is broken because of the security settings, because when I go to the option from the locking screen, I can only choose PIN and Pattern lock (doing some things on my phone now so I can’t say for sure). Thanks for offering this service!Luuk

Solution

Like you all my phones are rooted so I could unleash their full potential. I, too, have experienced problems after I rooted my device and tried uninstalling core applications but the good thing when you’re rooted is that you can try different ROMs to know which one runs better and smoother than the stock.

The point is, if you’re sure this problem didn’t happen before you rooted your phone, you always have a couple of options; you can install a third-party ROM (I would recommend CyanogenMod) or you can flash the untouched firmware back to your phone. I haven’t encountered any KNOX-related problems personally so I cannot confirm if your problem is related to Samsung’s security suite or something.

I’m pretty sure you have tried everything you know to resolve this problem but sometimes it is better to start fresh. Flash the stock ROM back and let’s see what happens after.

#6. Trouble downloading torrent file

Problem

Dear sir, my S4 has recently got a new problem regarding downloads from browsers (google chrome, opera, dolphin) or even torrent apps like BitTorrent. The browsers show a “failed” message, whenever I download any file, any format. The torrent shows “file missing” error.

First I thought a specific web page or a site may be causing this problem but it’s the same with every site and the same with any torrent file from any site (I have tried multiple sites). I tried shuffling the apps, thinking that the problem might be with the app but the same thing happens in every browser and every torrent app. Nothing gets downloaded from any browser except saving pictures (which is a kind of download of course). This problem started after I updated to Kitkat. Is there any possible solution for this problem? Thanks in advance.Ishan

Solution

I don’t usually download torrent files but I tried it just to give you an accurate answer. I installed BitTorrent, browsed through torrent sites offering free downloads and hit the download button. My phone, as expected, asked me to complete action using any apps listed so I chose BitTorrent. Download was finished in a few minutes.

Now, I don’t know what happened to your phone because you didn’t provide info about it prior to this problem but I think it’s just a matter of choosing which app to use to download the torrent file. So, I would suggest you backup all your torrent files to your computer, uninstall any of your torrent apps and clear defaults of your browsers.

For this example, let’s focus on the Chrome. Follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Choose Settings and then tap the More tab.
  3. Select Application Manager and swipe until contents of the All section are displayed.
  4. Scroll to and tap Chrome.
  5. Tap the Clear Defaults button.

You may now re-install the torrent app you were using and browse through torrent sites using Chrome. Choose a torrent to download and you will be asked which service to use to download the file, select your torrent app, of course. I hope this helps.

#7. Missing Remote Controls

Problem

Hi, I can’t find Remote Controls anywhere on my S4. I just want to use this extra security feature that came with the phone but when I go to Settings, it’s not there. Can you help me find it please?

Answer

First, try to go to Settings > More > Find my mobile section > Remote controls. This is where you can set your remote access in case your phone got lost. However, not all Galaxy S4 have this feature. Some carriers have disabled it for some reason. I think Verizon is one of those carriers, but I cannot be sure. So, if your phone is not running on any third-party ROMs and you can’t find Remote controls in the Settings, it could have been disabled by your provider.

Workaround

I would understand if you don’t want to use third-party apps to handle this kind of task. Good thing new versions of Android come with a feature offered by Samsung’s Remote controls and if you were to ask me, I would prefer using it. While Android Device Manager is still in it early development, at least, it is rooted into your phone’s system unlike the other security suites. To enable this feature, go to Settings > More tab > Security > Device Administrators > enable the Android Device Manager. It pretty much does what Remote controls offer: find the phone, lock it and erase it at will.

#8. Sync is turned off

Problem

Since updated to 4.4.2 on my S4, my sync won’t stay active. After enabling, within a couple of minutes, sync is turned off. Any suggestion?Bernie

Solution

I have a feeling the phone was set to run sync on schedule. You may check / disable the scheduling to see if it makes any difference.

  1. From the Home screen, touch Apps.
  2. Tap Email, and then the Menu key.
  3. Tap Settings, and touch the account you want to sync.
  4. Tap Sync schedule, and then Sync schedule again to set the frequency.
  5. Tick the option Never.
  6. Touch Peak schedule, and choose Never.
  7. Now, reboot your phone and see if it syncs successfully.

If the problem persists, backup all your data in that account and delete it from your phone, and then set it up again.

#9. Hiding files in microSD card

Problem

I used to hide my files with File Hide Expert app but with the new update I am unable to hide my sd card files with any of the app. Please suggest any app to perform the task so the files are kept in SD card and gets hidden with password.

Solution

I also used the app before and I think there’s no other app that could do what File Hide Expert does but the problem is it hasn’t been optimized to run on Android 4.4 KitKat…yet. If you take a look at the app’s “Updated” section, it says the last update was on December 8, 2013. I already emailed the developer and tried visiting her website (which doesn’t work), so all we can do for now is wait. Again, I haven’t found any app that could do the same but there are workarounds.

Hiding media files

In case you just want to hide media files like pictures, videos, audio tracks, etc., you can do so by saving a single file in your SD card. Here’s how:

  1. Connect your phone to your PC and make sure it’s detected.
  2. In you computer, launch notepad.
  3. Save the blank document and under the “Save us type” choose “All Files.” The filename should be “hidded.nomedia” and hit the Save button.
  4. Copy the file your phone’s microSD card (external storage).
  5. In your phone, open your file explorer and locate “hidden.nomedia” file.
  6. Rename it to “.nomedia”
  7. All your media files will be hidden.

Hiding the entire folder

You can also hide an entire directory by just changing its name. If you have files you want hidden, I suggest you create a directory and put them all in there.

  1. Open your file explorer in your phone.
  2. Locate the folder you want hidden.
  3. Rename the folder to whatever name you can think of but precede it with a period / dot (.) so it would appear like “.hiddenfolder”
  4. That’s it, the folder and all the files in it are hidden and only you can find it.

#10. Unable to detect SIM card

Problem

Hi. I have a problem with my Samsung Galaxy S4 GT-19505. Sometimes when I’m working it just show me this message: “Unable to detect your SIM card. Your device will restart to check your SIM card (in attachment is the photo). Is any way to fix this ‘problem’?

Suggestion

You and I both know that when it comes to SIM card, your provider could provide more answers than we do. There is, of course, ways to somewhat “remedy” this problem provided that is only some kind of loose connection.

  1. Pop the back panel of your Samsung Galaxy S4 and remove the battery.
  2. Get a small piece of paper and fold it to the size of the SIM card.
  3. Place it over the SIM card slot and insert the battery to secure it in place.
  4. Doing so will put a small amount of pressure on the SIM card slot forcing it to have better contact with the receptor.
  5. Boot up your phone and observe if the error message still pops up randomly.
  6. If so, then you could request SIM card replacement from your provider.

I hope this helps, somehow.

Engage with us

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Troubleshooting Speaker, Microphone Issues with Samsung Galaxy S4

Galaxy S4 microphone speaker problems

There have been quite a number of complaints we got through our mailbag, from owners of Samsung Galaxy S4 regarding some speaker and microphone issues they have encountered while using their device. Some say they cannot hear anyone from the other end but they can hear them. Some are talking about hearing no sound coming out of the speaker when they try to use the speaker phone, playing a game, listening to music or watching a video.

TROUBLESHOOTING SPEAKER PROBLEMS

The problem about no one can hear you on the other end while on call may likely be due to some microphone issues with the device. But if it is you who cannot hear anyone but they can hear you, then that could be an indication of some speaker problems with the device.

POSSIBLE CAUSES OF SPEAKER PROBLEMS

Speaker problems with the Galaxy S4 are likely caused by using a headset or some other kind of nonfunctional enhancements. In some cases, the problem is due to a third-party application that is making the device unresponsive to certain commands. And lastly, the device could be experiencing some type of liquid or physical damage.

WORKAROUNDS

Here are the things you can do as primary resolution to speaker problems with the GS4. They are as follow:

  1. Try to remove all enhancements or paraphernalia attached to your device including a headset.
    After removing all connected enhancements from your device, place a test call to your Voicemail.
  2. Try to playback the Voicemail on your device and see if the issue is resolved. Otherwise, you have to consider replacing the headset to get the problem solved.

If the speaker problems persist, then try doing some further tests to know what really is causing the problem and have it completely resolved:

A. Perform external speaker test. Here is how to do it:

  1. Record a clip for a few seconds with audio using the voice recorder or camcorder application on your device.
  2. Playback the clip.
  3. If you notice the audio is clear through the external speaker, then it denotes that the device is working fine.
  4. In case you notice the audio is not clear, or hear no sound while playing the video clip, then you may need to do a Factory Data Reset on your device.

NOTE: Factory data reset here means that you are going to reset the device to factory defaults.

B. Perform Earpiece Test. Here is how to do it:

  1. Try to place a test call to your Voicemail.
  2. If you hear the audio clearly through the Earpiece, then that indicates that the device is functioning well.
  3. But in case you notice the audio is not clear or no sound is heard at all, proceed to Factory Data Reset.

If speaker problems persist, then try to uninstall applications. It could be that an application is causing the device speaker to become dysfunctional.

TROUBLESHOOTING MICROPHONE PROBLEMS

An indication of a potential microphone problem on the GS4 is when you can hear callers but they cannot hear you on their end.

WORKAROUNDS

In case you are detecting possible microphone issues with your device, try doing these:

  1. Remove the battery for 30 seconds, with the device still powered on. Wait until the time has elapsed, then replace the battery.
  2. Turn the device ON.
  3. Record a clip for a few seconds with audio using the voice recorder or camcorder application.
  4. Playback the clip to test audio.
  5. If you hear the audio is clear, then it simply means that both the device Microphone and Speaker are working properly.
  6. In case you notice the audio is not clear or you hear no sound at all, then continue to Factory Data Reset. Doing so will reset the device to factory defaults.

If by all means problems on both speaker and microphone with the Galaxy S4 still continue, then try calling Samsung technical department for further troubleshooting steps. You may also consider repair options as such with the warranty repair, out of warranty repair and Insurance options with the OEM.

4 Samsung Galaxy S4 WiFi / Internet Connection Problems

galaxy-s4-wifi-problems

Among the many problems and complains we receive through our mailbag address ([email protected]) are connectivity problems most especially WiFi and the Samsung Galaxy S4 is the most popular device in our list. This post, basically, will address four of the most common WiFi problems we received from our readers this week.

Here are the emails we received from our readers describing their problems:

“I don’t know how to put this but it seems that my internet connection is unstable. I have a router at home and have setup my WiFi. I believe this problem started a couple of weeks ago and I was just too busy to give a damn about it until today. I know it’s unstable because I can browse at one moment, then I can’t a moment later. My phone, which is a Galaxy S4, doesn’t behave like this when I’m connected to other WiFi hotspots (ex. Starbucks and office). Don’t know what to do so I need your help guys.” — Marianne

Please bear with me as I am dumb when it comes to technology but I own a smartphone. My problem is about my Samsung Galaxy S4 smartphone. More often, it disconnects from my Wi-Fi connection and automatically connects to mobile data network without me initiating it. How can you prevent this from happening. It pisses me off every time because my connection will be cut off and I have to wait a few to several minutes to regain my connection. There are even times when I had to reboot my phone so I could browse the internet. It’s very annoying.” — Joey

Hey guys, how you doing? This is actually the second time I sent you an email. The first one was last year and you addressed my problem so well that it didn’t happen to my phone again. Now, just recently, I noticed that there are times when my phone can’t or refuses to connect to my own Wi-Fi network at home. It was sporadic at first; I can connect then the next time I can’t. But I let it pass thinking it was just some kind of a technology glitch on my phone. Well, I used to think like that until yesterday and today when I can’t connect to Wi-Fi anymore. Whatever or however I do it, my phone just won’t connect to my Wi-Fi. Please help.”Marquee

Hey, first of all, I want you to know I love the drippler app and TheDroidGuy.com is one of my favorite sites especially that you publish stories in a timely manner. Since you guys offer free advices to your readers, I have a little problem. My phone, a Galaxy S4, doesn’t have problems connecting to a Wi-Fi network, my own network. However, I just cannot browse the web even if I am well-connected. It may sound ironic that I am connected but I’m not really. Any advice will surely be appreciated. Thank you and keep up the good work, guys.”Mark

How To Resolve

The problems mentioned by our readers above are very common but they are not as complicated as they appear. If the WiFi connection is unstable, the phone will display an error message and when the device automatically disconnects from its current connection to connect with other network, well, something has to give in. The other two problems may be problems with the network itself or the device that broadcasts the signal. To address these problems, here’s what you need to do:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to and tap Wi-Fi.
  4. Long press the network you’re connecting to.
  5. Tap Forget Network.
  6. Tap the Menu key again.
  7. Choose Advanced.
  8. Make sure Passpoint is set to Off so that the phone won’t automatically connect to Wi-Fi access points that require additional authentication through a web browser.
  9. Turn Auto Network switch to Off by unchecking the box.

In case your problem is that you can’t connect to your Wi-Fi network or you can but you cannot browse the internet, here’s what you can do:

  1. Verify that your router is broadcasting in a clear spectrum. It means that there is minimal interference in the area. If you have home phones or microwaves at home, try using 5Ghz frequency for clearer broadcast.
  2. When testing your router signal, do tests as near as possible to your router avoiding walls or electronics that may break the line of sight or interfere with the good connection between your router and your phone.
  3. If your router is considerably far from your phone, try using 2.5Ghz instead of 5Ghz as it has wider range than the latter.
  4. If all else fails, contact your router manufacturer or technical support for some support.

One of our readers sent us some tips related to the problems mentioned above:

A couple tips you missed.

1. Do you have a custom ROM? There are issues with Wi-Fi on some combinations of modem and custom ROM. Read the forums on xda-developer for your ROM to see which modem is recommended for your ROM.

2. Go to Wi-Fi in the settings, then menu, then Advanced. You’ll find an option for automatically switching to mobile data if the connection is unreliable (exact wording varies based on version). I find this kicks in way too aggressively, and interprets you walking out of range (as you may do at home or work when you leave) as an unreliable connection. In some cases the auto-connect setting for a network can be disabled. Turning this off can help.

3. Look for interference. My Wi-Fi gets flaky every time the microwave is running. Other devices can cause interference as well – even nearby Wi-Fi. Try a tool like Wifi Analyzer to see what networks are near you – you’ll see various bands or channels on each network. Check your router configuration to see how to switch it to an open channel.

Those might help.”

— Earl Borah

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected].

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

Fixing Samsung Galaxy S4 That Loads Web Pages Very Slow

galaxy s4 browser

One of the reasons why people purchase smartphones is because they could browse the web while on the go. But what if you cannot enjoy it because web pages take forever to load? Believe me, this problem happens all the time even to a smartphone dubbed as the most powerful mobile device in 2013–the Samsung Galaxy S4.

Here is one email we received from our readers related to this issue:

Guys, I’m not a tech-savvy person so I really need your help with my problem. This past couple of weeks, I noticed that when I browse the web through the browser of my Samsung Galaxy S4 as I usually do, the web pages load very, very slow. I don’t have any idea what happened or what the root cause was but there’s one thing I’m sure of: I didn’t mess up any of the settings because the only time I can use the phone is when I make a phone call and browse the web. I don’t play with my phone, I don’t play music or stream videos. Any suggestions would surely be appreciated. Thanks.”

There are different ways to solve this problem and here’s ours:

  • Determine if you have an active / good internet connection.
  • Get rid of corrupt cache and data.
  • Determine whether it is simply a browser issue or not.
  • Observe the time the problem usually happens.
  • Make sure there are no malwares in your phone.
  • Determine whether it is a hardware problem or not.

Now, let’s try to go over the details of this approach:

Determining You Have Good Internet Connection

There are several ways to connect to the internet but the two most common methods available in smartphones are through your service provider’s mobile data network and WiFi. If you are using mobile data when connecting to the internet, make sure you disable WiFi to avoid conflicts. When you turn both on and you are in a place where you can automatically connect to a hotspot, the phone will keep switching between mobile data and WiFi and it will end up not being able to connect to the internet well.

It is recommended you check your APN settings if you often use mobile data. If you are not sure what your APN settings are, consider calling your service provider to make sure.

For owners using WiFi to connect to the internet, always check of the signal strength and how far you are from the hotspot. This connection is often faster than the mobile data that uses 3G but it also depends on the condition of the router / modem that transmits and receives data.

To verify you have a good connection, launch your social networking apps like Twitter and Facebook and observe if pictures and messages are rendered in a timely manner. Then launch your browser and try accessing sites that are heavy to load like YouTube or any other video sites you know.

Get Rid Of Corrupt Data

Well, you don’t have to delete all data in your phone just because web pages load slowly. What you need to do is get rid of data in your web browsers. If you are using the stock browser, or the one that comes with the phone, here’s what you need to do:

  1. Go to the Home screen and choose Apps.
  2. Scroll to the right and choose Settings.
  3. Choose More networks.
  4. Choose Application Manager.
  5. Scroll to the right.
  6. Under All tab, find Browser.
  7. Tap Force Stop button.
  8. Tap Clear Cache button.
  9. Tap Clear Data button.
  10. Return to the Home screen, then choose Apps.
  11. Launch Browser again.

Just by doing this very simple step, you could solve issues of slow browsing and page loads problems. For those who are using the Chrome browser, you just need to follow the steps above but look for Chrome instead of Browser.

Is It Really A Browser Issue?

After checking your phone’s settings and getting rid of cache and cookies and the problem persists, you should start asking yourself if it is really a browser issue or not. Again, you’ll be able to verify it by differentiating the “speed” of the internet when loading web pages and when downloading some big files.

Try to open a website and observe the time spent to load pages. Then launch YouTube app and stream any videos you want to watch. If you can stream videos without experiencing buffers, then the problem is with the browser. However, if it is impossible for you to watch videos because it buffers every second or two, you should consider troubleshooting you connectivity.

For third-party web browsers, try uninstalling and reinstalling them to see if there’s an improvement. If you recently updated them to the recent version, try uninstalling the update to see if there’s also a difference in the load speed.

What Time Does The Problem Happen?

It may be a little illogical to take note of the time when this kind of problem but it does make sense especially if you are using mobile data. There is this thing called “network congestion” and it happens during peak hours of the day; the time when billions of people are using their phones to send text messages, make calls, browse the web and download anything from the web.

If you’re unable to browse the web during a specific time in a day and it recurs more often, then there is a great possibility that you’re in the area where your service provider allocates data bandwidth that could barely cater the needs of its subscribers. If this happens to you, WiFi could be your best friend.

Scan Your Phone For Malware

There are hundreds of free anti-virus apps available in the Play Store. Try downloading one that has good reviews and feedbacks and scan your phone for possible presence of a malware or a virus that helps eat up your phone’s memory and basically interfere with the data download speed of your phone.

If you’ve found one after full system scan and the problem persists, try clearing your browser’s cache and data. If the problem continues after that, perform a factory reset on the phone to bring back everything to default. There could have been some settings that were messed up.

It Could Be A Hardware Problem

There is always a possibility that your phone has a hardware problem. So, after verifying you have a good internet connection, clearing cache and data, and doing a factory reset and the issue remains, you should consider bringing the device back to where you bought it and have it checked by a technician. If you’re phone is under warranty, don’t try to mess up with the hardware because you may end up voiding your warranty.

Tell us your problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 3]

galaxy-s4-restarting-boot-loop

This is apparently the third part of our Samsung Galaxy S4 problems and solutions series. While problems cited in this post are not complicated, they are very common so if you are experiencing some issues with your phone right now, there is a possibility your problem is included in here. If not, however, you may browse the first two posts:

1st Part: Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1]

2nd Part: Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 3]

Hundreds of questions are yet to be answered so please be patient as we would be able to address those problems in time. For those who have issues with their Samsung Galaxy S4 or any Android phone, email us at [email protected] anytime. Also, to get the latest updates, subscribe to our newsletter.

Q1: Hello, I have a Galaxy S4 and ever since the most recent update I am no longer able to change my ringtone or notification tone when I go to change it shows the new selection but still use the old tones. Any advice? Thank you very much.

Answer: There could be just some corrupt data resulting due to firmware update from Android 4.3 to 4.4. Let’s start from the very safe and uncomplicated way to fix this issue: clearing of the cache partition. You need to boot the phone to recovery mode to do this, from there you can choose ‘wipe cache partition’ option. Reboot the phone after wiping the cache partition and try to set a new ringtone or notification. If the problem persists after doing this, there’s no other option but to do a factory reset. The transition from Jelly Bean to KitKat is somewhat significant so some data might have been corrupted along the process. Clearing the cache partition will force the phone to cache a new set of app data while doing a factory reset will clear all your customizations, settings, etc. These two procedures are the most logical ways to solve this problem since it started after you did an update.

Related solutions:

Q2: Hey, I’m emailing you to get some advise for my Samsung Galaxy S4. I had left it on charge over night and awoke to turn it on. Once it had turned on all the normally white writing has turned pink and the screen is pretty unresponsive (all of the buttons work) if I continuously press the lock button (top right) eventually the screen will recognize my touch and let me unlock my phone (I have a pattern lock). I have since tried to factory reset but every time I try my phone will just restart itself using the volume up and power button combo. So it will come up with the blue writing (recovery booting) in the top left but after nothing will happen. No idea what to do now so this is why I’m asking for your help 🙂 Regards.Matt

Answer: At first my suspicion was a screen problem, but it seems to me this problem can be fixed by a factory reset. Well, you said the device won’t respond to your touch commands; perhaps, it’s just frozen or something. Try booting to Safe Mode first. If you can, then a possible third-party app is causing the problem. However, when the screen turns pink even when in Safe Mode, then the phone is in serious trouble. Boot into recovery mode and do a factory reset from there. If you successfully did a factory reset and the problem still shows, bring the phone to an authorized technician so it would be checked for physical damage.

Related solutions:

Q3: My S4 battery life drains so fast. My battery not lasting longer anymore. Most times my phone will be very hot like heated iron. Please what’s the solution?Gozie

Answer: Battery draining problems aren’t caused by just one factor. To minimize power use, close all apps except the ones you use, turn off Bluetooth, mobile data and Wi-Fi if not in use. Adjust your screen’s brightness to a reasonably lower level and turn off syncs. Reboot the phone to Safe Mode and see if it would still heat up like when it’s on the normal mode. If it doesn’t, then the problem is caused by third-party apps. Battery draining and heating up problems are connected; if you can make battery drain to a lower level, the phone wouldn’t heat up like that.

Related solutions:

Q4: How do I stop music ads from coming up on my Galaxy S4? I didn’t get them initially, when the phone got an update they started. Thanks.Brian

Answer: You may have installed apps that seem spammy. Advertisements that keep popping up are often brought by apps from developers who want nothing but to monetize their useless apps. That’s why it is imperative you download and install apps from reputable developers only. If this problem happens just recently, then uninstall the app(s) you recently installed. If you cannot find the app and these ads are bugging you every minute, backup all your data and do a factory reset to delete spammy services installed on your phone.

Related solution:

Q5: Hi, I was going through your blog half way through I thought my issue doesn’t seem to be mentioned. My Galaxy is getting charged when connected with USB to my laptop but neither my laptop recognizes it nor Kies or Samsung Galaxy does. What am I doing wrong? Same thing is happening with my husband’s Galaxy S4. Your help will be greatly appreciated. Thanks.Vinita

Answer: Are you sure you’re using the correct cable? Have you installed the necessary drivers for  your computer’s USB port? Have you installed the Samsung KIES correctly? First off, restart your computer and reboot your phone. When the computer is up and ready, connect the phone. If still it’s not recognized, uninstall KIES and re-install it. If the problem persists, try using a different computer for it and see if the phone can be detected without problems. The thing is, it is normal for the phone to be charged when plugged into the computer but you should know the wires where electric current flows are different from the ones where data is being transmitted. The point is, there is a possibility that the data wires were cut off. Using a different cable may also resolve this problem provided that the issue is not with your computer.

Related solution:

Q6: Hi, after updating my Samsung galaxy S4 to android 4.3 I am having problems adding new contacts to my cellphone. If I try to create a new contact, my cellphone just freezes and gives me the error. I attached a picture of the frozen screen.Thabo

Answer: It could be a compatibility problem between the Android 4.3 and the Contacts app. First thing to do is reboot the phone if you haven’t done it yet. Then go to Settings > Application Manager > All tab > Contacts. Tap Force Close first, then Clear Cache. Go back to home screen and launch contacts again. Try creating a new contact and see if the problem is still there. If it is, there’s no other choice but to clear data.. Please note that you may lose data, contacts and settings when you do this.

Q7: Hello. I was sent a software update but deferred it so I could do it when on a WiFi connection. But I left it too long and the update link disappeared! Where can I now go to get that update again? Thanks for any help.Mark

Answer: Update links aren’t posted forever. In the U.S., major carriers even send notifications of the updates by batch to minimize stress on their servers.  Well, there are two options here: you can either download a custom firmware and install it into your phone or you can initiate the search for updates through your phone. If you’re in the U.S., though, major carriers are in the process of rolling out Android 4.4 KitKat updates so you might want to wait on that.

Related solution:

Q8: Hello, today my Galaxy S4 fell and screen broke, causing it to have a variety of colors. I am planning on taking it to a store to get it fixed, but I was wondering if there is anyway that I can factory reset my phone through my computer? Your help would be great, thanks!Nichole

Answer: If you can boot the phone to recovery mode, you may be able to do a factory reset using your computer via the Samsung KIES. Download and install KIES then reboot  phone to recovery mode. Start the KIES from your computer then click Tools > Firmware update and initialization > enter your phone’s model number > enter serial number of the phone > connect the phone to your computer > follow on-screen instructions.

Related solutions:

Q9: My S4 does not remember any Wi-Fi passwords. I never had to enter a Wi-Fi password with my iPhone once I entered it once.  In other words, if I went to my son’s house the iPhone immediately connected to his Wi-Fi and when I got home it immediately connected to mine.  However, with the S4 the Wi-Fi box at the top sometimes turns off but even if it is on I still have to force it connect to my home Wi-Fi.  I have followed your instructions and selected the auto connect.  It seems to me there should be a save password option, is there one that I am missing.  Samsung cannot even figure it out.  I notice that the problem seems to occur if the I connect the phone to a different network.  Any help would be appreciated. Thank you.Alan

Answer: I can’t see no reason why the password isn’t saved after you entered it and selected auto connect. But try to let your device forget the network you want to connect. Turn Wi-Fi off then back on and let the phone scan for available networks. Connect to the network, enter your credentials and see if that would fix the problem. If you are using your service providers Wi-Fi managing apps like AT&T’s Smart Wi-Fi, disable it and see if that solves it.

Related solution:

Q10: Dear sir,  my Galaxy S4 having problem that 3G network doesn’t work. Normally “H” sign for 3G network,  but my phone always show “E” sign network.  I already reset the phone still 3G network not work.  Please help me for this problem. Thanks. —  Kennedy

Answer: It’s not about your phone, it’s about the availability of HSPA network in your area. H stands for HSPA / HSDPA while E is for Edge. Apparently, the latter has slower data transmission speed but you can’t really do anything if that’s the only available network catered by your service provider. To know more about this, call your service provider. They would be able to explain why you’re getting E instead of H in your area. But I’m pretty sure it’s not about the phone as it will automatically switch from E to H as long as it can detect the latter.

Related solutions:

Q11: Hadn’t seen this one covered in your last couple of articles. My only issue with the phone relates to the contacts. The phone often freezes when trying to search or dial. It doesn’t matter if I’m using a 3rd party app or the contacts app that came on the phone. I do have a lot of contacts – 3000ish so that may be part of the problem. Run into this one from anywhere else? Thanks.Randy

Answer: Try uninstalling the third-party contacts app first then search for or dial a number. It matters because 3rd party contacts apps still needs the services of the stock Contact app to be able to find a specific contact from your phone. Basically, these 3rd party apps would just give you a new or better interface but the job is still done by the stock service. After uninstalling the app and the problem still persists, clear Contact’s cache and data. But I assume you have a backup of all your contacts, if you haven’t, then make one to make sure you wouldn’t lose a single contact. Or, you may want to sync it with your Google account.

Q12: I own a Galaxy S4, I-9505. I bought this from U.K, contract free. Currently I am using it in India. initially all was good but problems started after updating to Android 4.3. The problem I am having is that the WiFi doesn’t turn up. Occasionally it connects with several times trying to switch on the WiFi button,  but mostly it doesn’t turn up at all.Gargi

Answer: Check your network first and make sure that the signal it’s feeding your phone is stable. I’m pretty sure you haven’t done a factory reset after the update so if this problem keeps on bugging you, bring the phone back to its original settings. It’s actually just a matter of clearing some corrupt data on your phone. Where the corrupt data came from? Well, updates often leave some data unusable by your phone and if you won’t clear those, your device might still be using settings from those data and that’s where problems enter. Clear the cache partition, too.

Related solutions:

Q13Hi I’ve been facing problems installing games on my gt-19500 I usually get a notification saying that ‘couldn’t install on USB storage or SD card’ and I have like 4 gigs free space on both USB and SD card .. do you know what would be the problem? There is also a problem after putting on the s-view cover I face problem with pulling down the notification tray , sometimes it doesn’t work till I restart and I think there is a problem with the cover. I would highly appreciate it if you looked into my queries and my important question is the storage problem, it’s very annoying because updates get installed and none of the games do.Sagar

Answer: I understand you’re having problems installing game apps. Try installing them to your internal storage first then move them to SD card once done. But are you sure that your SD card is still working properly? Perhaps one of the reasons why you can’t install on it is because your  phone cannot read from it or cannot detect it. By the way, are you using the original S-View cover or a third-party? If it’s the original, it could be that the phone is just freezing by the time your pull the notification tray. If it’s third-party, well, we really cannot predict how 3rd party accessories can affect the normal operation of our phone.

Related solutions:

Q14: Hi. I am using s4 GT-i9500 octa-core in Pakistan. Firstly I could see an update of 4.3 on server but now when I want to download 4.3. It shows that “the latest updates have already been installed”. However I haven’t downloaded 4.3 yet. Please guide me. I will be very thankful to u…thanks.

Answer: It could have been better if you included the Android version you have on your phone right now and whether or not the device is from one of the service providers in Pakistan. Odds are, your phone may be running Android 4.3 by default or your service provider haven’t rolled out 4.3 yet.

Related solution:

Q15: Dear Sir, I use the S4 with email set up through Microsoft exchange services. When I forward an email to my office, the email address of the person who sent the original email disappears-leaving only their name! This doesn’t happen when you hit the reply button to the sender. How do you forward emails and retain the email address of the person who sent the original email? Many thanks.Philip

Answer: You mean the email address disappears from the Sender’s field? If so, it’s because you’re forwarding the email, so you’re email address will be seen as the sender and not the one whose email came originally. But you will see the entire details of the original sender in the message itself. I hope this answers your question.

Related solutions:

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or subscribe to our newsletter. Thanks.

How to Boost Galaxy S4 Volume

boost galaxy s4 volume

boost galaxy s4 volume

“Is there any way to further increase my Samsung Galaxy S4 volume?” asked one reader through The Droid Guy Mailbag.

If you find that your Galaxy S4 volume is not yet loud or clear enough for you, there are actually ways for you boost it. Here are the solutions for your device:

1.  Google Play Apps

There are actually apps in Google Play store that you can use to boost Galaxy S4 volume. Some examples of the apps you can download are Volume+, Volume Control +, Louder Volume Hack, and Volume Booster. Note that most of these require you to root your device.

2. Galaxy S4 Volume Hack

Another way to do this is by utilizing the Volume Hack tool, which you can download from the Resources section below. According to DroidViews, the Moderate version is recommended because some find the first so soft while the Very Loud version is so amplified that it reduces the quality of sound produced by the Galaxy S4.

To use the tool, follow the directions below:

a. Make sure that your device has been rooted prior to this.

b. Download the mod that you prefer from the links provided in the Resources section of this article. Save a copy of the file in the phone’s internal or external SD card.

c. Power off your device normally.

d. Start your unit under Recovery Mode. You can access this by holding down the Volume Up, Power and Home keys altogether until you see the “Galaxy S IV” logo in your startup screen.

e. Select “backup and restore” as a precaution, so you will not risk losing all your files if something goes wrong along the process.

f. Choose “install zip from sdcard” and open the file that you downloaded from the directory where you placed it.

g. Hit “Yes” when a confirmation message appears.

h. Go to “reboot system now” and select it.

i. Wait until the phone reboots. Once your Galaxy S4 reboots, you will notice that the volume of your device is louder than before.

Disclaimer

While a lot of people in various forums confirmed that the Volume Hack tool worked for them, we cannot guarantee that it will produce a result that is ideal for you. Also, the method discussed in item number 2 of the article only works for LTE and North American models of the Galaxy S4. Moreover, the tools are from a third-party provider, so make sure to scan them properly before downloading.

Resources:

S-Voice Wake-Up Command NOT Working on Samsung Galaxy S4 [How to Solve]

S Voice Wake up command not working samsung Galaxy S4

Samsung Galaxy S4 is packed with various advanced features and applications that could somehow change a person’s prior perspective about smartphones. One of the innovative items listed among the GS 4 packages is the S-Voice, a voice app that allows users set up certain wake-up commands through voice recognition. A wake-up command can be used in different ways like unlocking the device, opening Samsung S-Voice app or carry out specific request. If you are unable to use wake-up command on your GS4 device, then try to change the screen lock and enable the wake-up option. Here is how to do it, in case you need further assistance:

  1. Touch the Menu icon from the home screen.
  2. Touch to select Settings option.
  3. Touch to select Device to get to Lock Screen.
  4. Touch Lock Screen to continue.
  5. Touch Screen Lock to change or modify its settings.

If you are using an older device, follow these steps to go to Screen Lock screen.

a. From the Home screen, touch the Menu icon then go to Settings, then Lock Screen and finally, Screen Lock. If you already set up a screen lock other than Swipe, just key in the requested security unlock information.

  1. Touch Continue to proceed to the next screen.
  2. You will a list of options. Locate and select Swipe. (The method varies on older device as you would have to touch Lock screen options, in order to enable the wake-up function.)
  3. Look for the Wake Up in Lock Screen option and put a check mark next to it.
  4. Touch Set wake-up command.
  5. The default wake-up command used in the device says “Hi, Galaxy.” To change it, just record a new command by touching the Wake Up S Voice option.

HINT: To ensure best recording output when recording new wake up command for the device, do the following:

  • Eliminate any possible barriers when recording. Make sure the microphone is free of any obstruction that could affect the quality of the new recorded phrase. Possible obstructions would include a cover or case.
  • As recommended, use only 3-5 syllables and maintain constant pitch.
    Properly position the device by holding it roughly 11 inches to 20 inches away from your face.
  • Speak in a clear and concise tone.
  • Observe ambient noise or use only a little to no background when you record the new command.
  • After recording the new command, touch the Wake-Up S Voice or any of the wake-up functions to Change command, Change function, Reset or Listen to my voice.

NOTE: The wake-up command is only available when the Swipe screen lock is activated or selected.

Video showcases features of new Samsung WatchON app

Among the exciting features found on the Galaxy S IV is a new app called WatchOn. On Youtube, GamerHub recently published a video with a Samsung engineer showcasing the features of the app.

samsung-watchon

WatchOn allows users to watch television in a more interactive and personalized manner. For one, it can turn the smartphone into a remote control that can adjust the volume and change the channel through the help of an IR blaster. It also lets users view online videos. WatchOn likewise has the ability to turn the Galaxy S IV into a portable television so one will not miss any moment from a television show when he or she moves away from the television. It can be used to search for content from sources such as Netflix or Samsung Media Hub and play such content on the television via Miracast or DLNA. As expected, the app is best used with a Samsung Smart TV, but it also works with televisions made by other companies.

WatchON is similar to the Peel Smart Remote app that was made available for the Samsung Galaxy Tab 7.0 plus, Samsung Galaxy Tab 7.7 plus, Samsung Galaxy Tab 2 7.0, Samsung Galaxy Tab 2 10.1, and Samsung Galaxy Note 10.1. The Peel Smart Remote app also enabled users to search for entertainment content, view a TV schedule, and share what one is watching through social media accounts.

Meanwhile, the other features that Samsung introduced during the unveiling of its Android flagship this year are Air View and Air Gesture, which make it possible for users to show previews of content by simply hovering their hand over content, or scroll and click by waving. Samsung furthermore improved ChatON through its addition of group calling, video calling, and VoIP.

To recap, the Samsung Galaxy S IV packs a 5-inch FHD OLED display, a 13-megapixel camera, a 2-megapixel camera, 16/32/64GB of NAND flash memory, and 2GB of RAM. It tips the scale at 130 grams and measures 7.9mm in thickness.

via sammobile, gamerhub

The Galaxy S4: A World Phone?

Samsung Galaxy S IV Announcement

[Photo Credit: DigitalTrends]

There have been many rumors placed in circulation about Samsung’s Galaxy S4 since the tech world received word that Samsung would proceed with a new smartphone in 2013. Since the 2012 smash hit was labeled the Galaxy S3, Samsung customers had no doubt in their minds that the new smartphone would be labeled the Galaxy S4. They also predicted (rightly so) from the outset that the new smartphone would have a near-5-inch display, 1080p video recording, quad-core processor, have a 2MP front-facing camera and a 13MP rear-facing camera, as well as the fact that it would have wireless charging. The tech world also predicted early on that Samsung would proceed with its eight-core Exynos 5 processor, but then claimed within the last two weeks that Samsung may instead go with Qualcomm’s Snapdragon 600 processor. While Qualcomm’s processor is fast, the tech world has anticipated the use of Samsung’s octa-core processor in the company’s new smartphones.

It seems that the rumors have turned another page, yet again. Yesterday, Kukil Bora of IB Times reported that, according to SamMobile, additional leaks of the new Galaxy S4 indicate that the new smartphone will have the octa-core processor, as the original rumor suggested. What does it mean for a smartphone to have eight cores? It means that the smartphone is able to maintain fast speeds, even in multitasking situations. Samsung’s multi-window mode helps users watch movies and check their email at the same time. In order to handle the numerous tasks that smartphones allow, and to juggle more than one task simultaneously, smartphones must have better processors and improved battery life. To prevent low battery life and sluggish speeds, Samsung’s new octa-core processor looks to keep battery life stable while maintaining usual speeds for your tasks. Since it is an octa-core, we presume that it may run faster than normal quad-core processors. For those who wonder, no — the eight cores will not run simultaneously.

Antutu’s benchmark tests revealed that the Galaxy S4 will outperform the current popular Android smartphones such as the Galaxy Note 2, LG Optimus G, Nexus 4, Galaxy S3, and the HTC One X+ (see SamMobile or Androidiani for benchmark tests). In addition, SamMobile’s screenshots (provided by Androidiani) show that the Galaxy S4 will have the following specs (confirmed):

* Bluetooth 4.0
* 2.1 Megapixel, front-facing camera
* 13MP, rear-facing camera
* 1080p video recording
* 1.8Ghz, Exynos 5410 CPU
* 4.99-inch display
* 1920 x 1080 screen resolution
* OS: Android 4.2 Jelly Bean

Of the interesting specifications confirmed by SamMobile and Androidiani, one stands head and shoulders above the rest: there will be one variant of the Galaxy S4, as opposed to two variants in the past. The Galaxy S4 will support GSM, CDMA, and LTE networks on one version instead of two or three. According to Kukil Bora of IB Times:

“Previously, Samsung used to release two variants of their high-end devices, for example the GT-19300 and GT-19305. One variant used to have GSM connectivity and the other one had LTE connectivity but this is not the case with the Galaxy S IV. The Galaxy S IV will be a world phone” (Bora, quoting SamMobile, “Samsung Galaxy S4 Specifications Leaked as March 14 Release Date Nears”). What does it mean that LTE, CDMa, and GSM will be available on the same phone? According to Wired Magazine’s Alexandra Chang, the benefit is found in the phone’s compatibility with both GSM and CDMA networks:

“In layman’s terms, this means an [a] user who wanted to jump from, say, AT&T to Verizon or vice versa, would have to buy a new handset, since AT&T runs a GSM network and Verizon is CDMA. And where owners of GSM handsets previously enjoyed wide compatibility with foreign networks, LTE fragmentation means that AT&T customers…in Europe, for example, won’t be able to take advantage of LTE speeds while abroad and will instead get kicked down to the 3G network” (Alexandra Chang, “Why Apple Made Three iPhone 5 Models and What That Means for You”).

While Chang does argue the CDMA vs. GSM difficulty for iPhone 5 users, it is no different with Android users. She also notes in the same article that nine variants of the Galaxy S3 were produced under the Korean manufacturer for consumer purchase. Nine variants, some of which had GSM and LTE bands, CDMA and LTE bands, and both CDMA and GSM versions that had neither. The benefit of having a phone that houses GSM, CDMA, and LTE networks is that now, a person who leaves Verizon or US Cellular (for example) and wants to join in with T-Mobile or AT&T can do so — without purchasing a new smartphone.

The Galaxy S4 will be a world phone because it will have one phone available for everyone, whether in the US or Europe, whether in American markets or overseas. Apart from the specs, the GSIV’s world reach and compatibility is another reason why you should purchase Samsung’s newest kid on the block.

Samsung Galaxy S IV to sport a mobile health pad accessory

s-health-1

The upcoming Samsung Galaxy S IV is undoubtedly the most anticipated smartphone that will be coming to the market this year. The predecessor, Galaxy S III, still happens to be a hot product, so you can just imagine what kind of response the S IV will be receiving.

Samsung Galaxy S IV being a flagship device should obviously come with some innovative features which will help it stand out of the crowd of flagship devices from an array of companies. We have heard about a lot of unique features the device will come with, but the latest reports suggest that Samsung Galaxy IV will be feature few healthcare functions. According to Korean media sources, the Korean technology major will be selling a dedicated pad as an optional accessory which will have the ability to pulse rate, blood sugar levels and weight stock when used along with the upcoming device.

Starting with Galaxy S III, Samsung moved on to human oriented design and as we know, the sales of the smartphone broke down all the records. With Samsung Galaxy SIV, we can see the company moving one step further in the “designed for humans” initiative. This is of course not an official report, so take this with a pinch of salt, but it should be noted that Samsung’s medical device equipment products were elevated to a separate department within the company’s organizational structure last year, and it would make great marketing sense to provide such features. Also, it would be a nice touch to the S Health app that was launched for the predecessor.

At the CES2013 which was held in Las Vegas last month, a company called iHealth launched the healthcare services for Apple’s iPhone and the accessory which they launched managed to bag the International CES Best of Innovations 2013 Design and Engineering Award honoree. With Samsung delivering such features officially, this phone is bound to break the sales records again.

Samsung Galaxy SIV is expected to be launched on March 14th,2013 in an event that will be held in New York. As far as the device goes, it is anticipated to have a 4.99 inch display that will have full HD pixel count and a pixel density figure of 440PPI. Several reports are suggesting that it will be powered by a quad core A15 processor, but that definitely isn’t Samsung’s way, is it? We would like to see something that hasn’t been featured on any device yet, and Samsung may most probably consider putting the Exynos 5 OCTA core processor into the device. Exynos Octa was unveiled by Samsung at the CES 2013 and it is based on ARM’s big.LITTLE architecture, where in which there will be four A15 cores catering resource intensive processes and four A7 cores that will cater processes that are lite on resources. Any of the 4 cores will be active at any given time. One benchmark result suggests that S IV will sport 1.8 GHz Octa processor. What are your thoughts on Samsung Galaxy S IV? Let us know!

source: Daum

New Images Taken With the Galaxy S 4 Leaked

galaxys4-image

It seems like the Galaxy S IV just doesn’t like getting out of the news. As we’ve already covered two major stories on the smartphone today, a third one has appeared. This one however, brings only good news to the table as there’s no news of delay. This new report actually brings forth leaked images claimed to be captured from the smartphone’s 13MP camera sensor. These sample images are in the 16:9 aspect ratio (4128×2322) which means that the sensor size at the time of the capture would be about 9.6MP, but it goes without saying that the sensor is more than capable of capturing 13MP stills. These images don’t reveal anything extraordinary, but that’s mostly due to the fact that it’s not exactly a photo friendly atmosphere. The EXIF data of the image reveals that the images were taken with the GT-I9500 smartphone, so that pretty much rounds off the rumor. However, we have to take this with a pinch of salt as it isn’t exactly fool proof and this info can be easily edited. There’s way too much info available on these images, which you can check out in detail by hitting the source link.

However, the part which makes the most noise is the allegedly leaked AnTuTu scores of the GT-I9505 which sheds light on the display specifications as well as the CPU info. It seems like the CPU clock speed is set at 1.89 GHz which isn’t all that bad for a flagship device. It clearly doesn’t top the AnTuTu scores chart, but we’re still not sure if this device is real or if it will even see the light of the day. Even if it does, it could very likely be a very early version of the device to actually make justice to its benchmarking scores. Regardless, it’s good to have information like this leak out shortly before the alleged announcement date of the fancy new Samsung flagship. The CPU clock speed strongly hints that the device is not behind when it comes to new age devices, so it should be interesting to see how this smartphone pans out to be.

antutu-gs4

There have been several reports about the Galaxy S IV making rounds in the internet and we’ve been rather skeptical in believing them. The recent rumors suggest that Samsung is having trouble getting the device together and might seek the help of rival chip maker Qualcomm to provide chips in time for the all important launch of the smartphone. In this day and age where everybody seems to know awfully lot about smartphones and their chipsets, Samsung would want to give its fans the best of the best out there. It’s for this reason that we were hoping for the Exynos 5 Octa to launch with the smartphone. But there’s nothing Samsung can do if it feels that the chip has issues with power consumption, which is crucially important for any smartphone. So let’s hope Samsung gives us something to look forward to on March 14 and manages to impress us like it has been doing since the past couple of years.

Source: Androsym
Via: GSM Arena