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Galaxy Note8

How to recover data from a Galaxy Note8 that won’t turn on

The topic in this article is one of the common questions for many Android users all the time. With a lot of Android devices failing prematurely, those who don’t regularly create a backup of important files are usually left with no choice but to accept the fact that their data are gone. In this short article, we try to educate a Galaxy Note8 user on what he can do to possibly save his data from his device that won’t boot up.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to recover data from a Galaxy Note8 that won’t turn on

Hi,  In February of 2018, my Samsung Galaxy Note8 just stopped working one day. On troubleshooting the phone when I got home, I noticed that it was turning on and going into a sort of boot loop. I forgot about it and got a new phone as my post paid plan had run out in December of 2017 and I had decided to pay monthly for a sim only plan. I got my old phone out today after remembering that there are a number of photos on it that I would like to send to my new phone and after plugging it into an outlet, it is still doing the boot loop thing. The details for the boot loop are as follows:

 

  • On being plugged into an outlet, the phone will show the “SAMSUNG Galaxy Note8  … POWERED BY ANDROID” screen. To add to this, there are faint blue broken horizontal lines that run across the entire screen. These are not as noticeable over the text and appear as broken pixels.
  • The phone will present this screen for 4 seconds, followed by it dropping out to a black screen for 4 seconds. It will do this continuously as long as it is on charge.
  • The phone remains responsive in this manner for about 2 minutes after disconnected from a power source. After this, it is unresponsive to any attempts to interact with it.
  • I have tried 4 methods to fix it and they have all failed. 1. Held down the power key for 60 seconds — No change in behaviour at all 2. Held down the power key and volume down key for 60 seconds — No change in behaviour at all 3. Held down the power key and volume up key for 60 seconds — No change in behaviour at all 4. Held down the power key, volume up key and home button for 60 seconds — no change in behaviour.

 

I cannot connect the phone to my computer as it is not technically on. It does not get past the aforementioned screen. Is there anything you can suggest?  Thanks and regards.

Solution: These particular hardware button combinations that you see in the web for this device only work for certain situations. If your Note8 continues remains dead, unresponsive, or stays in the same disposition, that means there may not be a software solution for the problem. For instance, if you turn off the phone (this is important) and proceed to try to boot it to Recovery Mode (by pressing Volume Up key, Bixby key, and holding the Power key) but nothing happens, your phone is most probably dead. Or there can be other reasons why it’s ignoring these hardware button inputs.

We don’t know the full history of your device so we can’t tell you what is happening right now but there’s one clear thing that you need to do if you want to fix it — let a professional check it. We are not optimistic on you ever fixing this phone at all since it has become unbootable at all. If it boots to Recovery Mode or Download Mode, then there’s a chance that the issue may be caused by a software glitch or bug. You can then try to master reset or flash it to see if works normally again. At this time, the main issue is making the device respond and boot up. It does not do that at all so there must be a hardware malfunction that blocks it from turning back on.

If you’re lucky and the main reason for the problem is a bad battery, replacing it might fix the issue for good. But since removing the battery of the Note8 is borderline impossible for average users, we still recommend that you let a technician do it for you. The battery for this device is soldered to the motherboard so you’ll need some basic repair kits to take it out. And then there’s the task of checking if the battery is dead or not. If you don’t have some basic knowledge on phone repair and electronics, you may not be able to do this basic battery check. You also need to have the right tools in order to open the phone up, remove and reconnect the battery afterwards. Sure, you can follow a do-it-yourself video in YouTube for this but it takes more than following instructions if you commit an error while doing it. We highly recommend that let a person who does phone repair for a living do the job for you.

Data recovery from a dead Galaxy Note8

Unless you can manage to power on the device, data that are left in the phone are good as gone. You can’t just remove the internal storage from the motherboard and put in another board to extract the data. For data security, internal storage devices are “married” to the original motherboard it comes with. A lot of Android users think that they can simply put the memory chip to another board and voila, their files are accessible again. Unfortunately, Android devices don’t work that way so you need to ensure that your phone turns on first before you can see if there’s a way to access your data again.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What do do if Galaxy Note8 turns off on its own when battery is low

Is your Galaxy Note8 having a problem shutting down on its own when its battery reaches a certain point? This troubleshooting article will answer that problem. Find out the things that you can do about this trouble below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy Note8 turns off on its own when battery is low

Hi there. I have read your article but wanted to know if you could help me with my issue. I have a note 8 uk version. Bought 02.2018 Recently last couple of months when it gets to 20% the phone switches off. Needing charge in the past it has gone down to 1%. The phone is fully updated last checked 08.01.19 for any updates and none. I have turned off all permissions for play services apart from storage. Any help appreciated. Looking forward to your reply Thank you.

Solution: There’s a number of possible reasons for this problem. Follow our suggestions below to fix it.

Clear cache partition

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other problems. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Note8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Calibrate Android and battery

Sometimes, Android may lose track of the actual battery levels and cause premature shut downs. In case this is the cause of the problem, you can fix it by doing a calibration. To recalibrate the operating system so that it gets accurate battery level readings, do the following:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Observe on Safe Mode

Sometimes, an app may interfere with Android and cause problems to other apps. To check if this is the reason why your Note8 turns off when battery is low, restart the device to safe mode. All downloaded apps will be suspended on this mode so if there’s no problem at all, that means that one of the apps is behind your issue.

To boot your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone while it’s on safe mode for about 24 hours.

If the battery appears to work properly on safe mode but not on normal mode, that means a third party app is causing it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Reset app preferences

If there’s no change and the problem remains, the next step for you is to ensure that all default apps on the device are enabled. If an important system app has been disabled by mistake, it may cause other apps or functionalities to fail. To reset app preferences:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy Note8 and check for the problem.

Factory reset

This is a necessary troubleshooting in this situation. This ensures that you return all software settings to their defaults. Follow the steps below to wipe the phone:

  1. Remove all Google accounts from the device
  2. Create a backup of your data.
  3. Turn off the device.
  4. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  5. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Get professional help

If the problem won’t go away after a factory reset, you can assume that there’s a hardware issue that causes the system to power off on its own. It may be a battery issue or a glitch on your device’s power management function. Make sure to let a Samsung technician check the device.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note8 with “System UI isn’t responding” error [troubleshooting guide]

One of the most common Android errors a lot of users encounter is “System UI isn’t responding” error. Today’s #GalaxyNote8 troubleshooting post addresses this problem. We also include one of the sample reports from users who encounter it. We hope you’ll find our suggestions helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Today’s problem: Galaxy Note8 with “System UI isn’t responding” error

Hello. I have an Samsung Galaxy Note 8 the problem that I have with it is this I can it had died while I was out getting groceries so when I got home I plugged my phone up but did not turn on it immediately I had left it off and laying on the counter to charge while I cleaned up my home, after about an hour I sat down my phone was charged up around 50% so I turned it on and after it loaded up everything but I get a System UI isn’t responding , I can’t do anything else on the phone I try to close the window it says wait or close and it acts like it is going to close but will not do it. I can’t even turn it off. I am not sure if I have had an Oreo update yet or not. I do not know what to do. — Josh Jackson

Solution: Hi Josh. One of the most common reasons for “System UI isn’t responding” bug occurs is when Android is updated. We don’t know exactly why there are a lot of Android devices that succumbed to this bug after a seemingly uneventful update but it can very well be due some unique circumstances in affected units. If taken all the hundreds of millions of Android devices together, there’s only a very tiny percentage of Android phones affected but it still can be quite frustrating for those users who encounter it. In some cases, “System UI isn’t responding”  error can also occur after installing an app or updating some of the installed ones. To know where the problem lies, you need to perform a series of troubleshooting steps.

Solution #1: Perform a soft reset

Some users reported that “System UI isn’t responding”  bug went away after doing a forced reboot. This is probably because the bug is associated with a service or app that’s currently loaded in RAM, or one that’s running in the background. By doing a soft reset or forced reboot, you’ll be effectively discontinuing running apps and services, potentially fixing the issue. If you haven’t tried doing a soft reset yet, follow these steps:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Solution #2: Check for possible microSD card issue

Should nothing happens after performing a soft reset, the next good thing to do is to see if your microSD card is responsible. Some Android devices in the past that encountered the error were using an microSD card so it’s worth checking if this is true in your case.

First, make sure that your microSD card is actually working. If it’s been there long, it’s possible that it may have become corrupted. The best way to ensure that the card is working is by reformatting it. Before you do so, make sure to create a backup of your files in it. Alternatively, you can insert your microSD card to another Note8 to see if it can be read by it without issues.

Some apps operating off an microSD card may cause “System UI isn’t responding” error. Try moving your apps back to internal storage and see if the problem occurs. If it doesn’t that means one of your apps may not be optimized to work off an microSD card.

Obviously, this solution only applies to those who are using a microSD cards on  their Note8. If you’re not, simply skip this step.

Solution #3: Reset app preferences

Sometimes, “System UI isn’t responding” bug occurs when an app or Android finds that a critical system app or service needed to do a task is missing. Technically, system apps can’t be uninstalled so most likely, they’re simply rendered inoperable or disabled for some reason. If you’ve been tinkering with your apps and services before the “System UI isn’t responding”  bug occurs, there’s a chance you may have disabled an important system app or service. To ensure that all core system files and apps are back to their known working state, consider resetting app preferences back to their defaults. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings at the upper right (three-dot icon).
  4. Tap Reset app preferences.
  5. Restart your device and check for the bug.

Solution #4: Observe in Safe Mode

Some apps may cause problems to a system so the next good thing that you can do here is to verify how your Note8 works when third party apps are disabled. You can do that by booting your Note8 to safe mode. To boot your device to safe mode:

  1. With your Note8 off press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

Remember, safe mode prevents third party apps, the ones you added that are not part of the original Android package, from running. If your Note8 turns on to safe mode but not on normal mode, that’s a clear sign that one of your apps is indeed problematic. To know which app is causing a problem, follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 still refuses to power back on, repeat steps 1-4.

Solution  #5: Reset all settings

If the “System UI isn’t responding” bug still occurs at this point, your should try a broader way to address it by dealing with almost all Android settings. Sometimes, setting them back to their default state fixes things. If you are yet to try it, follow these steps:

  1. Open Settings app.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button to confirm.

Solution #6: Sign out of your Google account, then sign back in

In some cases, signing out of one’s registered Google account also fixes some Android-related bugs like the “System UI isn’t responding” bug. To do that:

  1. Open Settings app.
  2. Tap Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Select the Google account you want to remove. If you have multiple Google accounts added on the device, start with the first one on the list.
  6. Tap More settings at the upper right (three-dot icon).
  7. Tap Remove account.

Before you remove your account from your device, make sure that you know what your password is for that account so you’ll not encounter trouble for it when adding it later on.

Solution #7: Unroot (optional)

If you have a root your Note8, try to unroot it and see if the bug returns. If it doesn’t, it means that the root software you’re using may be interfering with Android.

Solution #8: Factory reset

The most effective solution for “System UI isn’t responding” bug that we know of is factory reset. In most cases, this bug is Android-related so returning all software settings to their factory state usually helps in addressing it. If you haven’t tried doing a factory reset yet, here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note8 MMS issue, View All button doesn’t show message, other issues

Welcome to today’s #GalaxyNote8 troubleshooting article. Our topic for the day covers a couple of text- and MMS-related issues together with two other odd issues. We hope you’ll find this post informative.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note8 MMS issue, View All button doesn’t show message

Hi. I am using the stock text messaging that comes on the Note 8. I have not downloaded any other messaging apps. When I receive long text messages my phone shows part of the message and has a “view all” button at the bottom for me to click on. When I click on view all to open the full message it just says “no subject.” If I open the menu in the upper right hand corner I have the option to save attachment or view slideshow. When I click on save attachment I get a message saying there are no attachments and when I click on view slideshow I get a slideshow of all of the pictures that person has ever sent me, but not the actual message. What’s the deal? I don’t know what version android I have. Thanks. — Tamera

Solution: Hi Tamera. This problem can be caused by an app bug or an unknown glitch with the operating system. To fix the problem, follow the troubleshooting steps below.

Clear app cache and data

To see if it’s being caused by a bug on the messaging app, kindly wipe the app’s cache first. If that won’t help, delete the app’s data. Remember, clearing the messaging app’s data will erase your text messages. If you don’t want to lose them, be sure to back them up first.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache first, then Clear Data if nothing works.

Verify if issue happening with all contacts

Are you having trouble with one number only? If the answer to that is yes, then the text from the sender may only contain images and no messages at all. If you’re not sure, consider sending yourself an MMS and see if the same problem occurs. If the issue is also present even with the MMS you send to yourself, proceed to the next troubleshooting steps.

Install app and Android updates

A good way to minimize issues is to ensure that apps and the operating system are up-to-date. Your Note 8 is set to install updates by default. If you changed this, make sure to manually check for updates for all contents (apps) and operating system (Android).

Use another app

If the problem is still not fixed at this point, consider using a different app to see if MMS works just fine. If it does when using another app, the only thing that you can do, since you’re dealing with a pre-installed app, is to hope that an update will be released soon to fix the issue. Otherwise, we suggest that you stick with the replacement app for some time.

Factory reset

Alternatively, you can also try to see if there’s an operating system glitch behind the trouble. We can confirm that the Samsung messaging app named Messages works fine with MMS in our end. Thus, if a glitch may have developed over time and causes MMS feature to not work properly, factory reset may address it.

If you haven’t tried to factory reset your Note 8 yet, here are the steps:

  1. Create a backup of your files.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 2: Galaxy Note8 puts space or indention on its own when typing

When I type a text message or Facebook post, my phone is auto spacing/auto indentation. If I hit the backspace I can type it from the correct starting point, but it seems like the problem just showed up one day and I am not sure which settings function can fix the problem. I’ve seen suggestions for downloading a keyboard app, but I would prefer to stick with the phone keyboard if possible. — N_colasanti

Solution: Hi N_colasanti. If you want to forego using another keyboard app for now, we suggest that you do two things:

  • restore keyboard app’s settings to default by clearing its data, and/or
  • do a factory reset

To clear the data of the keyboard app, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap More settings icon at the upper right hand side.
  4. Tap Show system apps.
  5. Look for the keyboard app you’re using and tap it.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. Tap Clear Data.

For factory reset, please refer to the steps we provide for Tamera above.

Problem 3: Galaxy Note8 screen showing dimming horizontal line

On my Note 8, there is a dimming horizontal line effect across my whole screen that appears and disappears at random. It is only noticeable when there is white or gray on my screen, and it happens more commonly when my brightness is turned down to a value below half. Sometimes it stays for a full day, sometimes it’s off and on and sometimes I don’t see it for hours of use. It’s only mildly irritating, but I see the Note 8 as the perfect device and this dimming is ruining that :neutral_face:. — Josh Brooks

Solution: Hi Josh. A normally working screen on any smartphone should not show any discoloration, flickering, or in your case, random lines. Either your Note8’s screen is malfunctioning, which is a hardware issue, or an app makes it appear to behave erratically. To ensure that it’s not a software or app problem, we suggest that you return all software settings back to their defaults by doing a factory reset. Once you’ve factory reset the device, observe it for at least 24 hours and see if the issue persists. If it does, contact Samsung and get a replacement device.

Problem 4: Galaxy Note8 Google Play Store app keeps redirecting to a download page of a cleaner app

Every so often no matter what I’m doing on my phone, Google Play Store suddenly pops up and takes me to download some sort of cleaner. Only once did it direct me to angry birds but all other times it keeps taking me to download this cleaner. I’ve tried installing the best cleaning apps but none of them detect it. I’ve tried soft reset and uninstalling all recent apps but nothing is helping. I don’t want to factory reset. Please help me remove this issue. — Necro_azalea

Solution: Hi Necro. Your phone is either infected with a virus or a form of adware that hijacked Google Play Store app. This forces it to direct you the download page of particular products the adware or virus may be trying to sell or get profit from. Since viruses or malware of this kind are only transmitted by other bad apps, there are two things that you must do:

  1. Do a factory reset
  2. Ensure that you only install apps from reputable developers afterwards.

The suggestions is not an either/or. You must do a factory reset first, then filter what apps you install to your device after you’ve cleaned it. There’s no amount of cleaning that you can do if you yourself allows bad apps into your system.

If you don’t want to factory reset, it’s up to you but it’s really the only effective method of removing a malware from an Android device.

Most advanced malware block or prevent a user from installing antivirus apps so we doubt you have any other choice in the matter at this time.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do with your new Samsung Galaxy Note8 with a screen flickering issue [Troubleshooting Guide]

Hardware problems are always very difficult to fix in a phone with all components glued together to resist water from entering and messing up everything. Such is also the case with the new Samsung Galaxy Note8 with IP68 rating (water and dust resistance). However, there are times when hardware issues occur and one of the most common ones is the screen flickering.

But just because the display of your new phone is flickering doesn’t meant it’s a hardware problem. We’ve also encountered this kind of problem with other phones before but they caused by apps or firmware issues. So, we really just can’t be certain what the problem with Note8 is when it has this symptom. We need to troubleshoot to know more about the problem and that’s what we are trying to accomplish in this post.

If you’re one of the owners of the new Note8 and are experiencing a similar concern, continue reading this post as it may be able to help you fix it.

If, however, you’re looking for a solution to a different problem, then take time to visit our Galaxy Note8 troubleshooting page for we have already provided solutions to some common issues with this device. Try to find problems that are similar with yours and use the solutions and workarounds we suggested. If you can’t find something similar and you badly need help, consider contacting us by filling up our Android issues questionnaire. Make sure to provide us with the information we need so that we can help you better. Don’t worry, it’s free.

What to do about the Galaxy Note8 with a flickering screen

A brand new phone should work without a hitch but there are always times when you can get something that has issues out of the box. We can’t control these things and if you’re one of the owners that face this kind of problem, the least you could is troubleshoot your device to know if this is something that can be fixed without any help from a tech. With that being said, here’s what you need to do about it…

Step 1: Reboot your phone in safe mode and observe

We immediately need to rule out the possibility that the screen flickering is caused by a third-party app. We’ve seen cases wherein some apps may cause the display to flicker from time to time especially CPU and graphics-intensive games.

When the problem is at the app level, it can easily be fixed since third-party apps can easily be removed together with all their files and data. That’s why it’s imperative you do this procedure first. Here’s how you run your Note8 in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

After you’ve successfully brought your device to run in this environment, continue using it to know if the flickering continues because if it disappeared, then it’s a clear sign the problem is caused by one or some of the third-party apps you installed. In which case, try to check if there are apps that need to be updated and take time to update them. Here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If you are already suspecting an app or two, try clearing their caches and data first and if that won’t work, uninstall them and then reboot your phone in normal mode to know if the problem still occurs.

How clear apps cache and data on Galaxy Note8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy Note8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the flickering continues while in safe mode or if the problem remained even after doing all the procedures above, then there’s a chance it’s a firmware issue. Move on to the next step.

Step 2: Delete all system caches as some may have already been corrupted or obsolete

We’ve also encountered this kind of problem before that started shortly after an update. It suggest that they system caches have something to do with it. We cannot actually pinpoint which cache is causing the problem as there are thousands of them in your phone and average users don’t have access to them. So, to rule this possibility out, you just have to delete all those caches at once and the system will rebuild them during the boot up process.

Just boot your phone up in Recovery mode and then wipe the cache partition and then leave everything else to the system…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After this, closely observe your phone to know if the screen flickering remained and if so, then the last step may help you get rid of it.

Step 3: Bring your phone back to its original configuration

We will still be ruling out the possibility that this problem is due to a firmware issue so we need to try to bring the phone back to its factory default settings. However, all your files and data that are saved in your phone’s internal storage will be deleted so make sure you make a backup. After which, take note of your Google ID and password or better yet, disable the Factory Reset Protection in your phone so that you won’t be locked out after the reset.

How to disable Galaxy Note8 Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to perform the Master Reset on your Galaxy Note8

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your Note8 from its Settings menu…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If the flickering continues after the reset, then bring your phone back to the store to have it checked or even replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Galaxy Note8 if calls keep dropping [troubleshooting guide]

If you’re reading this post, then most probably you have a problem with calls on your #GalaxyNote8. Good for you, we cover all possible factors of the problem in this one. We appreciate if you can give us a feedback how these solutions below work. It sure will be a good help for other Android users as well.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Restart your Note8 regularly

Network bugs are sometimes fixed by cutting power to the device. In many instances of call drop issues we encountered over the years, restarting a device was an effective solution for it so make sure that you don’t skip it. Just press and hold the Power button, then select the Restart button from the options.

Verify your Note8 has good signal reception

A lot of call drop issues in a number of Samsung Galaxy phones are caused by poor signal coverage so the next logical troubleshooting step for you is to ensure that your device has acceptable signal strength during calls. Keep in mind that signal coverage doesn’t stay constant and there many variables that will affect its quality. If you make your calls when you are in a poorly covered location, then don’t expect to have good or normal calls. Your Note8 has cellular signal strength indicator at the status bar to give an approximate quality of cellular signal. If you’re only getting 2 signal bars, then avoid making important calls as there’s a fair chance it may drop or becomes problematic throughout the duration. To be on the safe mode, only make important calls when you have a full signal bar in the status bar. Anything less than that can potentially cause you issues.

Toggle Airplane Mode

Some Galaxy Note8 users were able to fix certain network issues, including call drop problems, by toggling Airplane Mode on and off. We can’t quite understand the technical reason for this but it must have something to do with how a device set network configuration again after all network functions are shut off when Airplane Mode is enabled. Whether this is accurate or not, we want you to try it nonetheless. It’s an easy step and won’t take 10 seconds of your time. Just swipe down from the top of the status bar and tap on Airplane Mode. after a few moments, tap it again to turn it off. Afterwards, check how calls are working.

Install updates

There are three updates that your device usually install over time: app updates, updates for the modem (carrier updates), and operating system updates. Each of these updates are meant for three different software components on your device and they are equally important. Since there’s no convenient way to easily know whether you get a carrier update or an Android update sometimes, it’s easier if you simply install any update that comes your way. That means checking Play Store and Settings app for app or Android updates (if you happen to turn off their automatic update feature).

Updates not only bring improvements and cosmetic changes. Sometimes, they also include fixes for known bugs. Needless to say, you want to always try to keep the software up-to-date by actively seeking for updates regularly.

Deal with the system cache

Some Android problems are due to a corrupt system cache. This usually occurs when a system cache Android uses is updated or receives new set of files. Sometimes, incorrect set of installation packages or other files can render the system cache out-of-date, resulting to all sorts of issues. To check if your Note8 has system cache problem, make sure that you reset the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.
  9. Check for the issue.

Clear cache and data of Phone app

Every individual app keeps its own set of cache that helps it perform faster, similar to Android using the system cache to load apps quickly. Sometimes, app-level cache gets corrupted causing all sorts of issues for that app. To fix it, you can either wipe the app cache or its data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Tap Apps.
  3. Tap More settings (three-dot icon) at the upper right.
  4. Tap Show system apps.
  5. Look for the Phone app and tap it.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. Tap CLEAR CACHE..
  8. Check how your S9 works during calls.

Should clearing Phone app’s cache won’t make a difference, you can then proceed to deleting your Phone app’s data. To do that, just do the steps 1-6 then tap CLEAR DATA button.

Check if third party app is problematic

Not every app that’s available in the Play Store or in other sources are compatible with every Android system. It’s also impossible for average users to know whether or not an app is problematic before installing it. For this reason, it’s important to always install apps only from reputable publishers. If you install apps by impulse, or if you are adventurous when it comes to apps, there’s a chance you may have installed a bad one. To know that, you need to restart your device to safe and observe it for some time.

To boot to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Let your phone run for at least 24 hours to see any difference.

If the issue continues even when your device is on safe mode, that means one of your apps is to blame. To know what that app is, you must invest time and effort in it. If you have plenty of apps installed, it’s probably going to take you some time to narrow down the cause. Basically, what you want to do is to uninstall apps one by one, making sure to boot the phone to normal mode and for the problem after removing an app. If nothing comes up positive, proceed to the next app.

Reseat the SIM card

Removing and reinserting the SIM card worked for some users experiencing this issue. If you haven’t done it yet, be sure that you do if nothing works after running the device to safe mode. Just make sure to turn the phone off first before removing the card and before re-inserting it. In between these actions, be sure to restart your Note8 to clear the system.

Reset network settings

This solution option is necessary when dealing with any network issue. Resetting network settings will clear wifi, mobile data, and bluetooth settings so you’ll have to reconfigure them up again later. Here’s how to do that:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap RESET SETTINGS button.
  6. Restart your S9 and check how it works during calls.

Change network modes manually

At times, forcing the phone to connect to another network and reconnecting to your own works in fixing call drop problems. That’s because the system will be forced to re-configure the settings once you reconnect. Here’s what you need to do:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Search networks.
  6. Wait for your Note8 to search for networks.
  7. Once it’s done searching,, select another network to connect to. For example, if you’re on T-Mobile, pick AT&T or any other network.
  8. Your phone will be forced to return with an error because it won’t be able to register successfully.
  9. Afterwards, select your own network again and see if your S9 will now be able to re-register.

Wipe your phone clean

As the final step in fixing this issue on your end, you need to factory reset your device. This will return all your software settings back to their defaults, just like when your phone was brand new and just unboxed. We hope you’ll not reach this point but you must not hesitate to do it should all our suggestions above fail to fix your issue. Before you decide to wipe the phone, be sure to back your data up to avoid losing them.

To factory reset your Note8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Once you’re ready to reset your phone, follow these steps to bring your phone back to default settings…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.
  10. Test the phone for calls. Make sure not to install or add anything to the phone.

Contact your carrier

Should the issue refuse to go away after doing a factory reset, that means that the problem is most probably on the network side. For this reason, you want to let your carrier help you isolate the issue. Make sure to tell them everything that you’ve tried so far so they can narrow down possible reasons faster.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note8 notification issues: ringtones and notification sounds not working

Hello and welcome to another #GalaxyNote8 troubleshooting article. We’ve decided to address one common question we receive about notifications not working after an update. We also answer two other related issues so hopefully you find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note8 notification issues: ringtones and notification sounds not working

My phone will not ring.  It just vibrates when I have an incoming call.  I was told to adjust the ring tone on the phone /contacts screen as well as settings.  I’ve done both. Somehow it automatically changes back to silent. I also have a RING doorbell and I do not receive notifications from it either and the ring tones are set correct within that app as well.  I just connected my FITBIT and it too will not get notification when I get a call. I was finally able to get it to chime when I receive a text message. I had to go to the text screen and in setting to choose the tone for that and it worked.  It’s just so very frustrating when I continually miss calls. Please assist if you can.

Solution: With Android Oreo, notifications no longer work exactly the same as in Android Nougat. If you nominated custom or non-default tones for your notifications, they may no longer work. Make sure that you use system or default tones that came with the operating system.

Reset app preferences

If you’ve already tried using default or system ringtones or notifications sounds before contacting us, then you need to do more troubleshooting steps to fix the issue. The first of such steps is to reset app preferences. This will ensure that all default system apps are enabled. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

Reset all settings

If resetting all app preferences won’t help, the next troubleshooting step that you want to do is to return all software information back to their defaults. This is usually an effective way to fix unexplained bugs caused by incorrect system settings. Here’s how to do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Clear data of BadgeProvider app

BadgeProvider app is one of core system apps in Samsung devices that manages notifications, among other things. Sometimes, corrupted data of this app may lead to notifications to mess up. To see if the issue is caused by bad BadgeProvider app, here’s what you need to do:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note8 and check for the problem.

Factory reset

Lastly, you need to wipe the phone to revert all settings and software information to their factory state. This troubleshooting step will erase all your files so be sure to back them up ahead of time.

To factory reset your Note8:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: What to do if Galaxy Note8 date and time are not working properly

The Android update that installed last night transported my phone into the future.  The calendar date is now August 28 and the time is behind 1.5 hours. I am unable to glean a lot of information from it and I’m a very techy person, which is even more frustrating.  The system updates says “Software updated to G930VVRS4CRG2 – Applied August 28, 2018 at 12:46 AM” Many of my apps are now malfunctioning. A synch with central time clock still gives the incorrect time.  Any assistance is appreciated! BTW, your dropdown box doesn’t give S7 as an option so I selected S8.

Solution: Try restarting the phone to safe mode and observe how system time and date works. In this mode, no third party apps will run. If one of your apps is causing the problem, system time and date should work properly.

To restart your Note8 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check date and time. If it’s incorrect, change it under Settings > General management > Date and time. Be sure to use the Automatic date and time option so the phone uses the network date and time.

Remember, your goal in restarting your device to safe mode is to check if a third party app is causing the trouble. Make sure to let the phone run in this mode for some time to notice any difference. If date and time works normally in safe mode but goes back to their problematic state once you boot back phone to normal mode, you can bet there’s a bad app causing it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.

Problem #3: Galaxy Note8 Samsung apps not working

Hello there, I am contacting from Mongolia, (i chose US because there were no option for Mongolia, if you could add Mongolia, many would appreciate). To the main thing.

I own samsung galaxy Note8. Samsung apps, like, samsung pay, samsung health etc, are not working.  Besides that I have no other issue.

Also how can I update my android version to the latest, tapping system updates does not show any reaction at all. Appreciations,  Kind Regards.

Solution: First, you want to make sure that you’re logged in to your Samsung account. Be sure to go under Settings > Cloud and accounts > Accounts  to do this. If you’re not logged in, this may be the reason why your Samsung apps are not working as expected. Make sure to log out and log back in.

Clear cache and data of apps

If you’re already signed in to your Samsung account, the next troubleshooting step for you would be to clear the cache and data of your apps in question. Refer to the steps above on how clear an app’s cache or data.

Reset all app preferences

If you’ve already tried using default or system ringtones or notifications sounds before contacting us, then you need to do more troubleshooting steps to fix the issue. The first of such steps is to reset app preferences. This will ensure that all default system apps are enabled. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

Wipe the phone with factory reset

If both suggestions won’t work at all, then make sure to factory reset the device. This will force the phone to return all software information to their factory state. Refer to the steps below on how to factory reset your Note8. Again, be sure to back your files before doing this solution.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen. These instructions only apply to Standard mode and the default Home screen layout.
  2. Go to Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Tap Factory data reset.
  6. Review the info then tap RESET. If presented, enter the current PIN, password or pattern.
  7. Tap DELETE ALL. Allow several minutes for the factory data reset and reboot processes to complete. If applicable, set up your device.

For your second question, the answer depends on your device and whether or not you’re using it in its home network. If you have a carrier-branded Note8 but uses it in a different network, you can’t update its software over said network. That’s because each carrier has its own firmware version. So, for example, if you have a Verizon Note8 but uses it on AT&T, you won’t be able to receive any update notifications from AT&T at all. If you wish to update the firmware, you have to do it manually. The procedure to do that is called flashing. It’s a risky procedure and can potentially brick your device if not done properly. Be sure to do some research before doing it.

If your Note8 is running on the network it’s build to work with, then you can either wait for the latest update or you can contact your carrier to get information relating to your question.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to manage Samsung Galaxy Note8 mobile data and Wi-Fi Settings [Tutorials]

The two most common ways for your Samsung Galaxy Note 8 to have Internet connectivity is either through network or mobile data or via Wi-Fi. There might be other ways to get internet but you need to learn how to manage these two as they’re the most important and probably the easiest way to get online. Therefore, in this post, I will walk you through on how to turn on/off both mobile data and Wi-Fi on your phone and manage each settings.

If you’re still learning how to use your phone, then this post maybe a lot helpful for you than for those who are already a wiz when it comes to technology. Continue reading below if you think you must and I hope you’d learn from this.

But before we jump to our tutorials, if you found this post while looking for a solution to a problem with your phone, then I suggest you visit our Note8 troubleshooting page for we have already addressed the most common problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If you need more help, don’t hesitate to contact us by filling up our Android issues questionnaire.

How to manage Galaxy Note8 mobile data and network settings

In this section, you will learn how to turn mobile data on and off in your Galaxy Note8, add or edit Access Point Names, which is very important when you’re connecting to the internet via mobile data or sending MMS, switch between 2G and 4G network, manually select network, etc. I hope we’d be able to help you through these tutorials as we made them as simple as they can be.

How to turn on / off mobile data on your Galaxy Note8

It’s a pretty straightforward process and all you gotta do is flip the switch and you would be able to connect to the internet using your provider’s mobile data network. Once turned, you may also send and receive MMS (texts with pictures or special characters). However, the speed depends on what your provider offers. If 4G is available, then you may have a really fast internet connection but please note you may be charged separately for this so you better call  your provider to make things clear. But here’s how you enable or disable mobile data on your Note8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Data usage.
  4. Tap Mobile data.
  5. Slide the Mobile data Switch to the ON or OFF position.

How to add or edit Access Point Name (APN) on your Galaxy Note8

Turning the mobile data on doesn’t mean you can get internet connectivity immediately. There are times when you have to configure the Access Point Name (APN) so that your phone can successfully connect to your provider’s network. You need to do this especially if you bought your own phone from a third-party and use it with your provider. Phones given by your service provider or those that came with a plan are already configured to work seamlessly with the network so you really don’t have to do this procedure in such case.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. If available, tap the T-Mobile US LTE (the bullet point fills with green). If not available, tap the ADD.
  6. To reset your APN settings, tap the Menu (3 dots) icon and then tap Reset to default.
  7. Verify and update the following settings for the Data APN:
    • Name: provider-specific
    • APN: provider-specific
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: provider-specific
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: provider-specific
    • MCC: provider-specific
    • MNC: provider-specific
    • Authentication type:<Not set>
    • APN type: <Not set> OR Internet+MMS
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4
    • Enable/disable APN: <greyed out unless there are multiple APN’s>
    • Bearer: Unspecified
  8. Tap Menu (3 dots) icon > Save.
  9. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.

How to switch between 2G / 4G networks in your Galaxy Note8

You don’t have to make a switch networks more often. In fact, if your phone comes with a plan, you may not have to switch between these networks at all. But there are always times when you need to especially when you’re travelling and there’s no available 4G coverage in the area and you badly need mobile data connection.

    1. From the Home screen, tap the Apps icon.
    2. Tap Settings > Connections.
    3. Tap Mobile networks.
    4. Tap Network mode.
    5. Tap one of the following desired band settings:
      • LTE/4G/3G/2G (auto connect)
      • 4G/3G/2G (auto connect)

 

  • 2G ONLY

 

How to make your Galaxy Note8 manually select network

The device detects and registers on wireless networks inside your provider’s calling area. You can manually select a network only in areas where your provider does not own GSM spectrum.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Tap Network operators.
  5. Tap Search now.

How to turn on / off data roaming on your Galaxy Note8

You may use this feature if you’re travelling so that you won’t lose your connection but when you’re at home or in the area covered by your home network, you really don’t need to turn this feature on.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Mobile networks.
  4. Slide the Data roaming switch right to the ON or OFF position.

How to turn on / off airplane mode on your Galaxy Note8

It’s also called “flight mode” since it’s often used when in flight or aboard an airplane and that’s the reason why it’s represented by an airplane icon. It basically turns off all wireless communication of your phone in one tap.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Airplane mode.
  4. Slide the Airplane mode Switch right to the ON or OFF position.

As far as mobile data is concerned, these are all the things you could do.

How to turn on/off Galaxy Note8 Wi-Fi and manage its settings

Having internet connectivity via Wi-Fi is the most convenient especially if you’re on prepaid or bought a phone outside of your provider. There are a lot free public Wi-Fi anywhere that could just connect to not to mention that Internet Service Providers nowadays are competing who offers the fastest service. So, using this method, you could get a free and really fast connection that’s why it’s imperative you know how to manage Wi-Fi settings in your Galaxy Note8.

How to turn on / off Wi-Fi on your Galaxy Note8

More often than not, all you gotta do is flip the Wi-Fi switch and then you’ll get a decent connection.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. To turn on, tap the Wi-Fi switch to ON.
  5. To turn off, tap the Wi-Fi switch to OFF.

How to scan for available Wi-Fi networks and connect to using your Note8

If you haven’t tried connecting to a Wi-Fi hotspot for some reason, then this is what you need to do. It will show you how to scan for available networks within range and connect to one. There are also times when the phone glitches that you need to do this so that it can find the network it’s supposed to connect to.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. A list of networks populates.
  6. Tap the MORE to add a Wi-Fi network that does not display.
  7. Tap the desired Wi-Fi network you want to connect to.
  8. If necessary, enter the password.
  9. Tap Connect.

How to delete / forget a Wi-Fi network on your Galaxy Note8

This one is actually more of a troubleshooting procedure than just a guide. It’s helpful when your phone can no longer connect to your network or hotspot it used to connect. Assuming the password to the network wasn’t changed but your phone can’t connect to it, all you need to do is refresh the connection between your phone and the network and that means you have to delete it and let the device scan and connect to it again. Here’s how to delete a Wi-Fi network on your Galaxy Note8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to ON.
  5. Touch and hold on the Wi-Fi network you wish to delete.
  6. Tap Forget network.

I hope that these tutorials can help you manage your internet connection and probably fix some problems that are related to connectivity.

Connect with us

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How to fix Galaxy Note8 “only official released binaries are allowed to be flashed” error

Hello everyone! Welcome to our latest #GalaxyNote8 troubleshooting article. Today we address common issues for this device and as usual, all the cases included here are taken from reports we received for the past few days. We will be answering some rooting and software modification scenarios in this one. If you encountered problems with your Galaxy Note8, try to take a look and see if there’s something that can help you fix it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a rooted Galaxy Note8 that won’t boot up and showing “only official released binaries are allowed to be flashed” error

Hello. Let me start by saying that i root my phone and after that i had to restart my phone for some reason which i can’t remember but the fact of the matter is that when my phone tried to reboot it could not. All i kept seeing is the samsung note8 appear and then this very small writing at the top of the phone which appeared in red and it read “Only official released binaries are allowed to be flashed.” Now i don’t know what that means but i can tell you that i ihave been almost all over the internet searching for a solution and i have tried almost everything that was offered, like booting in safe mode, booting in recovery mode to do a master reset and everything else that booting in safe mode would allow one to do. my question is, can you help me please. Thanks in advance for any assistance rendered . Michael Brathwaite

Solution: Rooting is tampering with the official software of your device so there’s no official support that you can get either from Google or Samsung. The best thing that you can do is to hope that generic solutions like unrooting or flashing stock firmware will help.

Unroot your device

Depending on the root software you used, this job can be as simple as tapping on unroot button somewhere, or doing more complicated steps. Because you did not tell us how you rooted your device exactly, it’s up to you to do the necessary research for this one. Using Google, search for ways how to unroot your device by mentioning the rooting software you used.

Flash stock firmware

If you are unable to unroot or if the issue continues after unrooting, the best thing that you can is to manually install the original ROM that came with the phone when you unboxed. We assume you know the exact firmware verions or at least wrote it down somewhere before you tampered with the device.

Get Samsung support

The ultimate solution would be to get Samsung’s help. Samsung warranty will be voided if they’ll find out that you tried to root the phone initially so be sure not to mention any of the unofficial modifications you did. If you’re lucky, Samsung may fix the phone for you for free.

Problem #2: How to fix Galaxy Note boot loop issue: won’t boot up and showing error

Hello. My Note8 is stuck at bootloop. it doesn’t update and if i try, goes to error.  I’ve tried many ways: wiping cache, erase factory reset, installing last updade from sammobile. it keeps showing error messages, apps shutting down and crashes into reboot.. My phone was bought from bestbuy and installed last update -XAA unlocked version.. i don’t know whatelse to do. once samsung in brazil is not allowed to fix phones from abroad… help me please, thank you in advance Regards from Brazil.

Solution: Boot loop is usually the result of software tampering gone bad. If you tried to root or flashed the device initially, you should have known before that this situation can happen. Software tampering is risky and can potentially damage the software for good so you run the risk of bricking the phone for good. In most instances though, a problem like yours can be fixed by simply flashing the original firmware (the Android version that originally came with the device when you unboxed it). If you haven’t tried that yet, we suggest that you do it this time. Make sure that you use the correct firmware version for your phone model. An incorrect one can perpetuate the problem or permanently disable the device.

You can also try to see if flashing the bootloader to its original state will help. Below are the general steps on how to flash a Samsung bootloader. Exact steps may be slightly different for your particular model. Be sure to consult other guides on how to do this properly.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #3: Galaxy Note8 group messages are delayed after an update

Good morning. I currently have a Samsung Note 8 and did a software update on it yesterday or the day before. Since then i have not been getting group messages. If I do get them they are hours later if not the next day. I have restarted my phone a few times. Hoping to not have to do a FDR. Thanks.

Solution: If all other network functions like texts, MMS, calling and mobile data work, then the problem must be outside your device. Still we recommend that you try one thing before letting your carrier know. This one thing is clearing your phone’s network settings. Here’s how:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

If that won’t help, get help from your network operator.

Problem #4: How to fix Galaxy Note8 screen burn-in issue

Hello. i have a Note8. it’s an awesome phone, great battery life, but it has randomly developed a problem after 3 months of purchase. The screen doesnt look like its at full resolution. I say this because you can see the pixels (small but noticable) creating the “screen door effect” like when you go very close to a 1080p tv or monitor. i didn’t used to look like this, it was a very clean and crisp picture. It happened while the phone was on, out of the blue. I factory reset it hoping that would fix it, to no avail.  Before the reset though, the phone seemed to be slow to respond to any input. This is my first android device, i got off the sinking ship that was the windows phone platform, which i greatly enjoyed, and while im afraid its a hardware issue, i’m hoping this is a bug or issue with android and can be fixed in a way that i am just ignorant due to my lack of experience with the android platform. thank you for your time and help.

Solution: If nothing changed after you factory reset, then there’s probably nothing much that you can do about the issue. We don’t know if we understand your description exactly but if there seems to be some pixels that persist even after the image on the screen has changed, you may have a screen burn-in issue. This is basically a noticeable discoloration on the screen that won’t go away. Once it’s there, it’s permanent. This usually happens if a device is left to display the same image for a long time. Hardware manufacturers like Samsung tries to minimize this issue from happening by forcing the system to change images regularly.

If you think you have a screen burn-in issue, we suggest that you bring your phone to your local Samsung service center so it can be repaired.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Facebook keeps crashing on Samsung Galaxy Note8 [Troubleshooting Guide]

Facebook is one of the pre-installed apps on your Samsung Galaxy Note 8. Needless to say, it’s embedded in its firmware but we have readers who have been complaining about the app saying that it keeps on crashing. Either they’re getting the usual “Unfortunately, Facebook has stopped” error or the app closes by itself without any warning.

It might be just a problem with the app itself or it could be a sign of a firmware issue. We really don’t know what the problem is just by having an app that crashes from time to time. We have to troubleshoot the phone so that we’ll have a clearer perspective on what’s really happening with your device and what needs to be done so that everything will be back to normal.

If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may help you. However, if you are looking for a solution to a different problem, then I suggest you visit our Note 8 troubleshooting page for we have already addressed a lot of problems with this phone. But if you need further assistance, feel free to contact us by filling up our Android issues questionnaire and hit submit to send the information. Rest assured that we will look into your concern.

Troubleshooting Galaxy Note8 with FB app that keeps crashing

First of all, I want you to know that this problem is often very easy to fix especially if it’s an issues with the app. So, our troubleshooting will start by making sure it’s not just an app problem and then we’ll move to more complicated procedures that will have an impact on the firmware itself but let’s hope that you won’t reach that far.

Reset the Facebook app

The app that’s installed on your phone actually serves as a client. All the information you can find through that app is stored in the cloud and just being downloaded when you use it. The first thing you should do about this problem is to reset the app and by reset I mean clear its cache and data. All the caches created by the system for that app will be deleted including the files that were downloaded while you were using it. Your preferences will also be deleted and the app itself will be brought to its default settings. But none of your timeline posts, photos, messages, etc. will be deleted. In other words, it’s a safe procedure to do but very effective in dealing with app-related issues:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, open the app again to see if it still crashes and then try to login to your account. If it’s still crashes, move on to the next procedure.

Open app in Safe mode

Let’s try to isolate the problem to know if third-party apps have something to do with it. You have to disable all third-party apps by running your Note8 in safe mode. If the app works perfectly fine while in that environment, then there’s an app that’s causing the problem. You then need to find it and uninstall it so that Facebook can work without crashing. This is how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And this is how you uninstall an app on your Note 8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Update the Messenger app

Facebook is pre-installed on your phone but the Messenger is not and based on reports from our readers who have encountered similar problems, updating the Messenger may fix the problem. It seems that there’s a compatibility issue between these apps and an update may be able to patch things up. There’s no guarantee the problem will be fixed by this but we just have to see how the phone behaves after doing this:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Find and touch Messenger and then tap Update to update it.

If the problem still occurs after this, it would be better if you just uninstall it for now. After all, you can reinstall it back once the problem is fixed.

Wipe cache partition

We will now look into the possibility that this problem is due to some corrupt system caches. These files get corrupted all the time and when it happens, performance issues may occur which include crashing of some apps. It’s another possibility that we need to rule out so follow these steps to wipe the cache partition on your Note8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Once the phone has successfully rebooted after wiping the cache partition, try to check if the problem still occurs and if so, try the next procedure.

Reset all settings in your phone

By doing this, you’re actually bringing all the phone’s settings to their defaults. This will rule out the possibility that the problem is due to some incorrect settings in your phone.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Try to see if the Facebook app still crashes after this because if so, then you have no other choice but to reset your phone.

Perform the Master Reset

Unlike the previous method, this one brings the phone back to its out-of-the-box configuration as well as delete all your files and personal data. However, it’s a very effective method in fixing problems that have something to do with the apps and the firmware. Make sure to make a backup of your important files and data prior to the reset as they will be deleted and could no longer be restored.

Prior to the reset, make sure you disable the anti-theft feature of your phone by removing your google account so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone.

Posts you may also like to read:

How to fix your Samsung Galaxy Note8 that won’t charge [Troubleshooting Guide]

Charging issues are oftentimes more complicated than any other power issues and premium phones like the Samsung Galaxy Note8 are among the list of devices that often encounter these problems. It’s not due to their hardware but due to some unknown reason or causes and since the phone is still new, it may take a little while before we can consider a problem widespread.

In this post though, I will walk you through in troubleshooting your Note8 that doesn’t charge. We will take into consideration every possibility and rule them out one after another so we can determine what the cause is and what needs to be done to try and fix the problem. If you’re one of the new owners of this smartphone, then continue reading below as this post maybe able to help you fix the problem.

If you’re looking for a solution to a different problem, then take time to visit our Galaxy Note8 troubleshooting page for we have already provided solutions to some common issues with this device. Try to find problems that are similar with yours and use the solutions and workarounds we suggested. If you can’t find something similar and you badly need help, consider contacting us by filling up our Android issues questionnaire. Make sure to provide us with the information we need so that we can help you better. Don’t worry, it’s free.

What to do about your Galaxy Note8 that’s not charging


A charging problem might be a sign of a firmware issue but it could also be a lot worse than that. It actually depends what happened to the phone prior to the problem. So the course of our troubleshooting will be to find out what the cause it and then we’ll try to do some things that may make your phone respond to its charger again. Without further adieu, here’s what I suggest you do about this problem…

Step 1: Make sure the issue is not due to physical and/or liquid damage

Smartphones are fragile and electricity and water don’t mix really well. So, if you know that your Note8 got dropped on a cemented pavement and then this problem started, it’s obvious it suffered from a physical damage and most likely the drop would leave a dent or scratches on your phone’s outside cover or even break the display. If, however, you’re sure the phone didn’t suffer from any form of physical damage but got submerged in water prior to the problem, then it’s more likely a liquid damage.

Your Galaxy Note 8 has the IP68 rating, which means it’s water-resistant but not waterproof. Liquid can still find its way into it and that’s why Samsung made it a point to put in a liquid damage indicator and you can find it when you pop the SIM card tray out and look into the SIM slot. You should see a small sticker in there. If it’s white, then liquid damage isn’t the cause of the problem, however, if the sticker turned pink or red, then it’s confirmed the reason why your Note8 isn’t charging is becuase of liquid damage.

However, if there’s no sign of either physical or liquid damage but your phone is still not charging, then it’s time to look at it at a different angle.

Step 2: Physically check the charger, cable and your phone’s charging port

Maybe there’s just something blocking the current from flowing so the next thing you should do is check the port on the charger for some debris, dirt or corrosion. To the same to the charging port on your phone as well as physically check both ends of the cable you’re using. Anything that doesn’t belong might be hindering the current from flowing. You can give it a blast of compressed air if you find something unusual.

If you have other device, you can also try charging them using the charger of your Note8 but don’t charge them too long. Just try to see if they respond to your charger because if they do, the charger’s fine. The next thing you should check is the cable. Try connecting your phone using the original cable to a computer or a laptop. Assuming it still powered on, it should notify you that it’s connected to a computer or your machine will pop up that a device is connected through a USB port. If your phone gets detected by your computer, then the cable is working perfectly and the problem might be with the phone. In this case, move on to the next step.

Step 3: Turn off the phone, plugged it in and see if it heats up

Assuming your phone still has enough battery to power it up and if you haven’t tried charging it while powered down, then you should. It will give you information if this issue has something to do with the firmware or some apps. Also, be mindful enough to know if it’s heating up while plugged in. You cannot afford to neglect this considering the fact that it’s very dangerous if a phone is heating up while charging.

If the phone charges while powered down but heats up, stop charging and bring your phone to a technician as it’s probably an issue with the firmware. If the phone doesn’t charge but heats up, do the same.

However, if the phone charges fine while turned off and doesn’t heat up, then you must continue troubleshooting and you can rest assured now that the hardware is fine.

Step 4: Try charging your phone while in Safe mode

We now try to see if one or some of the third-party apps you installed on your phone is causing this problem. Try to isolate the issue by running your phone in safe mode so that all third-party apps will be temporarily disabled. If one of the caused the Note8 to not charge, then your device should be able to charge properly while in this mode. It may seem rare but I’ve personally encountered apps that messed up my phone’s charging capability before that’s why this has to be ruled out. Here’s how you boot your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges fine while in this mode, then it confirms our suspicion that one or some of the apps you installed is causing the problem. Try finding that app and then remove it from your Note8 by uninstalling it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

When you’ve already installed a lot of apps and you don’t have a clue as to which of them is the culprit, then you better just make a backup of your important files and data and just reset your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

Step 5: Bring your phone back to the store

If your Note8 won’t charge while in safe mode or if it won’t turn on anymore due to a drained battery, then there’s nothing much you can do about it. You cannot troubleshoot a phone that won’t power up. So, bring it back to the store and let the tech handle the problem for you. For a week old phone, usually, the store will replace it no questions asked and that’s your best bet.

However, if there’s still enough  power or battery, try backing up your important files and data and then do the reset prior to resetting your phone. If possible, disable the Factory Reset Protection so that you won’t be locked out of your device after the reset.

How to disable Galaxy Note8 Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to do the Master Reset on your Galaxy Note8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 8 went completely dead, turned itself off and won’t charge anymore [Troubleshooting Guide]

Ever since we started providing support to our readers way back 2012, one of the most common issues we encountered with almost all Galaxy models is when the phone just turns itself off without apparent reason and no longer responds when the user tries to turn it back on. Such is the case with some of our readers who own the Samsung Galaxy Note 8. We often refer to this problem as the “black screen of death” because the device actually becomes unresponsive when this occurs.

There were cases that we’ve actually fixed the problem but we also have readers that we referred to technicians because even after doing some troubleshooting procedures, their phones continue to be unresponsive. I will tackle this problem again in this post and this time, we’ll try to determine the cause and the problem itself. Then, we’ll try to formulate a solution that may bring the phone back to life.

Now, before we move on to our troubleshooting guide, if you are looking for a solution to a different issue, make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common problems reported by owners of this device. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance from us, don’t hesitate to contact us through our Android issues questionnaire.

Troubleshooting Note 8 that went dead and neither turns on nor charge


There are times when a seemingly complicated problem is actually just a minor hiccup. We don’t need to jump to some complicated procedures when troubleshooting a possible black screen of death problem. Instead we’ll work our way up following a systematic step-by-step method. This is what you need to do about it…

Verify there’s no physical or liquid damage

For a phone that went completely dead, this is this first thing you should do. As to the physical damage, you can easily spot some dents or scratches on the outside. If the phone fell on a hard pavement or floor, the screen might crack or break. If there’s no sign of physical damage, try liquid damage.

The first thing you should look into if you’re trying to find out if your phone is suffering from liquid damage is the USB or charger port. Your Galaxy Note 8 is water-resistant but it’s not waterproof so it’s always possible that liquid is the cause of this kind of problem.

Upon checking the USB port and there’s no sign of liquid, try to check the Liquid Damage Indicator to know if water has found its way inside your device. Remove the SIM card tray and look into the SIM slot; look for a small sticker. If it’s still white, then there’s no liquid damage however, if it turned red, pink or purple, then it’s confirmed that there’s liquid damage. Either it’s physical or liquid damage, you should bring the phone to a tech.

On the other hand, if your Note 8 doesn’t have any signs of both physical and liquid damage, then move on to the next step.

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Do the Forced Reboot procedure

The Note 8 packs a really impressive hardware but it’s still not free from minor firmware-related issues like system crashes. If the firmware crashed for some unknown reason, you may also get the black and unresponsive screen, then your phone won’t charge; it’s because the firmware isn’t responding.

Unlike previous models of Galaxy devices that have removable batteries, you cannot do the battery pull procedure with your Note 8. However, you can simulate battery disconnect which basically has the same effect as with the battery pull. To do this, press and hold both the Volume Down and Power buttons simultaneously for 10 seconds. If the problem is indeed just due to a system crash, then your phone should boot up normally after properly doing the forced restart procedure.

If the phone doesn’t boot up after attempting for the first time, then do it again just to be sure you’re doing it right. Remember, there’s a different effect if you pressed the Power key before the Volume Down button. You should press both simultaneously or you can try pressing and holding the Volume Down button and without letting go of it, press and hold the Power key.

Try charging your phone

I understand the phone may not charge even if you connect it to its charger if its firmware crashed but we need to confirm. So, connect the AC adapter to a working wall outlet and connect the phone to it using the original cable. Leave the phone be for 5 minutes and if the charging signs aren’t showing up after that, then do the forced reboot procedure once again but this time while the phone is connected to its charger.

It’s possible that the battery got completely drained and the system crashed just before the phone died due to lack of power. By pressing and holding the Volume Down and Power keys while the phone is connected to the charger, you’re actually forcing it to restart and use its charger as the source of power instead of its battery. If it successfully turns on after this, then allow it to fully-charge its battery and this might be the end of the problem. After all, the main problem here is that the phone went completely dead but now it’s up and running.

However, if it still won’t turn on after doing this procedure, do the following two procedures to know if your phone is still capable of powering up its hardware.

Attempt to turn it up in Safe mode

Another possibility that we have to consider at this point is the fact the third-party apps (or any app for that matter) may also cause this kind of problem especially if some of them keep crashing. Applications that you downloaded and installed will run only in normal mode, if one or some of them is causing the problem, then you should be able to boot your device in Safe mode wherein all third-party apps are temporarily disabled. Follow these steps to see if your phone can still boot up in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone successfully boots up in this mode, then next thing you should do is find the apps that cause the problem and uninstall them.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try to boot your phone up in Recovery mode

You need to do this if your phone couldn’t boot up in safe mode and remained unresponsive when you tried to. In recovery mode, all hardware components are powered up but the Android interface and all other files and apps will not run. The purpose of this procedure is for us to know if your phone is still capable of running in this mode because if so, you can actually do a couple of things that might just fix the problem; you can try wiping the cache partition and do the Master reset.

How to run Note 8 in recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to boot Note 8 in recovery mode and do the Master reset

You only have to do this if your phone successfully run in recovery mode but couldn’t successfully boot up after wiping the cache partition. Take note your files and data will be deleted if you can successfully do this procedure…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the phone can’t boot up in recovery mode, then bring it back to the store to have the tech check it out. If you still need our help, then contact us.

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Galaxy Note8 showing “Not registered on Network” error when trying to call

Hello guys! This troubleshooting article will cover three voice calling issues on the #GalaxyNote8. There’s been a sudden spike in calling-related problems over the past few weeks so today marks the beginning of our effort to answer as many related issues as possible.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note8 can’t hear voice of caller during calls, won’t ring

Starting today, when I call someone, I cannot hear it ring or their voice on the other line. They can hear me. When someone calls me, the phone rings but when I answer I do not hear them but they hear me. It makes no difference if I am using phone speaker, hands free speaker, bluetooth headphones or car bluetooth. However, the phone plays music, videos, etc. just fine on its own speaker or bluetooth. It is only during phone calls I am having this issue. Thanks. — Brian Brian

Solution: Hi Brian. There may be an issue with the Phone app you’re using. We presume you’re using the stock Phone app from Samsung so the first thing that you want to do about that is to clear its data. Because you can’t re-install this app, this is the most that you can do in terms of troubleshooting it. Follow the steps below on how to clear an app’s data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot icon) at the upper-right.
  4. Tap Show system apps.
  5. Find the SIM Toolkit app and tap it.
  6. Tap Storage.
  7. Tap CLEAR DATA button.
  8. Restart your device.
  9. Check for the problem.

Try another phone or voice calling app

If clearing your default phone app’s data won’t help, the next that you need to do is to try another one. There are many voice calling apps that you can use such as Facebook Messenger, Google Hangouts, among others in the Play Store. Try to install one of them and see how that works during calls.

Boot to safe mode

To check for the possibility of a bad third party app causing the problem, your next troubleshooting would be to run your device to safe mode. While in this mode, only pre-installed apps will be allowed to run, which means that if one of your downloaded apps is behind the trouble, voice calling on safe mode should work properly.

To check voice calling on safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Let your phone run and try to replicate the problem. If voice calling works properly, you have a bad app issue at hand.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note8 is still problematic, repeat steps 1-4.
  6. Keep doing the same cycle until you’ve identified the culprit.

Problem #2: Galaxy Note8 showing “Not registered on Network” error when trying to call

Yesterday i was using the GPS on my Note 8 and it goes offline. Ever since I have not been able to make any calls or receive and send texts. I’ve spent the last day and a half googling to fix this issue. I tried another sim card and it does not work in my phone either. I’ve call tech support on my mobile plan, factory reset, soft reset, reset network settings, apn confirm, the list goes on and on for the things I’ve tried. I even tried the *#*#4636#*#* and it won’t do anything, nothing comes up for me to ping test or anything. Could you possibly give me suggestions on things to do that I haven’t already done? Also the message I get when trying to call is not registered on network and I’ve tried to select network manually and it’s not listed and I’ve tried to connect to the others and my phone won’t connect to them. Also tried connecting to 2G only 3G only and all the others and it’s not making a difference. Thanks in advance. — Sherry

Solution: Hi Sherry. Taken altogether, all the symptoms you mention in your problem description must be caused by a single factor, which we believe might have something to do with your phone’s IMEI. It’s also possible that your device be blacklisted.

Although there’s a lot of variables that we need to consider when you say a device is unable to connect to a network and getting the “Not registered on Network” error, the cause of your particular case is a lot easier to determine because you’ve already tried almost all the basic stuff that a user can do in this situation. Since nothing changed after you factory reset your phone, it’s safe to say that there’s no operating system glitch that causes the issue in this situation at all.
Our question to you is, is it possible that your device may had been blacklisted by a carrier? There’s a whole lot of reasons why that could happen but it usually occurs when you buy a pre-owned device and that device was stolen, reported stolen, or is still under an account with unsettled balance. Carriers can blacklist a device for other reasons but these two are the usual ones. If you got your Note8 from someone else, try to know its previous status from its original carrier so you can tell the person you brought the gadget from to settle his/her bills first. This suggestion may not be practical for devices purchased online but unless you are contented on having your Note8 for wifi connection only, you must exhaust all means to remove it from its blacklist status.

To check if you have a stolen phone, you can enter the IMEI of your phone using this Stolen Phone Checker tool. The site can also use your phone’s unique MEID or ESN. The IMEI, MEID and ESN are unique identifiers of every phone.

If you are outside the United States, you can use http://www.imei.info/ to check the status of your device.

To get the IMEI of your Note8:

  1. Open Settings app.
  2. Tap About phone.
  3. Tap Status.
  4. Tap IMEI information.

Sometimes, other database that keeps a list of blacklisted devices may also ask for your device’s serial number so just look for it under Settings > About phone.

Problem #3: Verizon Note8 keeps getting notification for new voicemail when it reconnects to cellular network

Everytime my Note8 on the Verizon network loses and regains cellular signal, I get a notification sound and a new voicemail notification. There is no VM when I check. To clear the VM notification, I must go to the phone application settings and clear data. I have performed restarts, soft resets, and even hard reset. This issue has been with me for a couple years of system updates too. I would love to learn of a permanent solution. I wonder if there is a way to turn off the lost service notification or some other idea?? —  Dave de la Fuente

Solution: Hi Dave. If you have Verizon-branded Note8, then you need to report this issue to Verizon so they check on it. This is not an issue with international (global) Note8 versions like our Note8s in our lab so it must be a bug with Verizon’s firmware or one of its apps.

There’s a chance that the issue may also be isolated to your Note8 only, or even to your Verizon account. Consider asking for a new number so your voicemail may be associated to that number. This is usually an effective way to fix voicemail issues.

Also, we’ve noticed in the past that users with rooted devices tend to have problems with voicemails and other network services. If your Note8 is rooted, try to unroot it and see how voicemail performs.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to create, delete and manage contacts and caller groups on your Samsung Galaxy Note8 [Tutorials]

You may already have hundreds of contacts in your phone and if you’ve already imported them over to your new Samsung Galaxy Note8, you must know how to manage them properly so it would be easier to find a contact when you’re trying to send text or make phone calls.

In this post, I will guide you on how to create a new contact, delete an existing one, create a caller group and add a number to it, export and import your contacts list, etc. If you’re new to Android, this will help you a lot as everything here follows almost the same set of instructions in managing contacts. So, continue reading below for the instructions.

But before we jump to our tutorials, if you found this post while looking for a solution to a problem with your phone, then I suggest you visit our Note8 troubleshooting page for we have already addressed the most common problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If you need more help, don’t hesitate to contact us by filling up our Android issues questionnaire.

How to add a new contact in your Galaxy Note8

Adding contacts to your Galaxy Note 8 is pretty straightforward but as easy as it may seem, some owners may find it a bit difficult especially that it requires a little bit of typing for the contact’s name, email and even the phone number itself.

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Contacts.
    3. Tap the Create icon (+ with a face).
    4. Choose location to save contact:

 

  • Phone
  • SIM card
  • Google

 

    • (a list of any other accounts will appear)
  2. Enter details into the Name, Phone, and Email fields.
  3. If desired, tap View more to enter additional contact information.
  4. When done, tap SAVE.

How to add a contact to speed dial in your Galaxy Note8

Everybody knows how important speed dial is that’s why we always recommend to our readers to setup one especially for emergency numbers. If you got yourself a new Galaxy Note8, here’s how you setup the speed dial…

  1. From any Home screen, tap Phone > CONTACTS tab.
  2. Tap the 3 dots icon in the top right.
  3. Tap Speed dial.
  4. Tap the number you want to assign the speed dial number. The #1 slot is always assigned to Voicemail and cannot be changed.
  5. Tap the contact you want to assign to the speed dial number.
  6. Tap the arrow in the left corner to go back to the Phone app.

How to delete a contact from your list on your Galaxy Note8

We don’t usually delete a contact from our list but there are times that it’s easier to delete a contact and create a new one than to edit it. In this case, this tutorial might be very helpful for you.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the desired contact.
  4. Tap the 3 dots icon.
  5. Tap Delete.
  6. Tap DELETE to confirm.

How to create a caller group in your Galaxy Note8

Creating a caller group is sometimes helpful to say “categorize” our contacts, although it’s not really that necessary. However, if you are in a situation wherein you need to include a contact to a group, here’s how you create one…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the 3 dots icon.
  4. Tap Groups.
  5. Tap Create.
  6. Enter the name for the group, adjust the ringtone, add member then tap SAVE.

How to add a contact to a caller group in your Galaxy Note8

And this is how you actually add a contact to the caller group you just created…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the desired contact you wish to add to the group the tap Details.
  4. Tap EDIT.
  5. Tap Groups.
  6. Place a check in the Groups you wish to assign to the contact.
  7. Tap the arrow to go back to the Contact profile.
  8. Tap Save.

How to Import / Export contacts in your Galaxy Note8

Importing your contacts means you’re restoring them and you usually do this right after the reset to download all your contacts back to your phone and be visible through the Contacts app and other apps that may have access to them. Exporting them, however, is the opposite; you’re actually creating a file that contains all your contacts and usually it’s saved into the SD card so it will be safe during a reset. Usually, the file that will be created is a .vcf file which is also recognizable to other applications that deal with contacts…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Contacts.
  3. Tap the 3 dots icon > Manage contacts.
  4. Tap Move contacts from phone.
  5. Tap the account you want to move the contacts to, then tap MOVE. This makes sure your contacts are stored online.
  6. Tap Import/Export contacts.
    • To import contact, tap Import then select SD card. Choose the contacts to import, select Internal storage and then select Done > IMPORT > OK.
    • To export contacts, tap Export then select SD card. Choose the contacts to export, then tap DONE > EXPORT > OK.

I hope that you find these tutorials helpful one way or the other.  

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.