Archives for

Galaxy Note5

What to do if Galaxy Note5 icon notifications (badge) not working properly after Android Oreo update

Many #GalaxyNote5 users may find Android Oreo messing up with their notification settings. That’s a fact. In one sample case below, one user noticed that his Note5’s notifications or icon badges appear to not work properly by displaying incorrect badge figures after Android Oreo update. In this short troubleshooting article, we’ll tackle this particular issue as well as other problems.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note5 app icon notifications (badge) not working properly after Android Oreo update

Hello. I have a Samsung Galaxy Note5. Last night I got a samsung upgrade notification so I allowed the upgrade to take place I’m at Android 8.0 and Samsung Experience 9.0 so now all the icons appear to be smaller even smaller than before which I don’t like but my main issue is regular text messenger displays the incorrect number of texts received. If I get a text from one person it’ll display a number four as if for new text messages came in but it is only one message. Even if I send a group text to two people and they reply then it’ll say 6 that number will be displayed on the messenger icon. So if I get like 3 messages from 3 different people it’ll display like 12 or just some weird number when I woke up this morning and said I had 14 text and it was only 4 of them. Thank you and I love the service you guys are awesome!

Solution: Updates can sometimes change operating system configurations resulting to issues. Any of these solutions below should help in fixing this problem.

Clear the cache partition

Wiping your Note5’s cache partition will help ensure that the system cache is fresh. Sometimes, updates may corrupt this cause, which can then lead to performance issues or some other minor annoyances. Below are the steps to take to clear the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Install app updates

This is a basic but often forgotten maintenance step. In your case, you want to make sure that all of your apps are not just updated but also compatible. Most official apps from known publishers are compatible with the latest Android versions but some apps may not. It’s your responsibility to keep your apps updated and compatible. If you get apps from other sources outside the Play Store, pay close attention to them and ensure that they’re compatible. If you don’t know how to update them, contact their developers.

If all your apps are taken from the Play Store, be sure to update all of them (if you change the default setting that allows the app to download and install updates automatically). Here’s how to do that:

  1. Open Play Store app.
  2. Tap More settings at the upper left (three-line icon).
  3. At the very top where you see the photo for the selected Google account, tap on the profile photo of the account you want to use.
  4. Once you’ve selected the profile you want, select My apps & games and update your apps.

Delete data of BadgeProvider app

Notification-related issues can sometimes be caused by a bug in BadgeProvider app. This is an app, in general, that manages notifications for the system and apps. To ensure that it stays good, make sure that you reset it to its factory state. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Factory reset

The last but not the least is factory reset. You should do this if nothing of the solutions above helps.

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Galaxy Note5 randomly returns to Home screen

Galaxy Note5 randomly returns to home screen. It happens very often sometimes. It interrupts whatever Im doing on the web and there I am looking at my home screen. This is happening with 2 Galaxy Note5’s that I have. Neither one is connected to a service carrier. I connect to my roommates wifi. I cant make calls/texts. I use them for searching the web, FB , messenger and a couple apps. I have no games and only 3 – 4 apps total. I close tabs, clear cache, reboot even factory reset. This is the 3rd time I’ve filled in this questionnaire because of the problem.

Solution: Does this issue only occur when using one app or multiple apps? If it’s just for one app such as a web browser, try wiping its cache, then its data, to see if that will fix the problem. Follow the steps above on how to wipe an app’s cache and/or data.

If the issue occurs on multiple apps and there’s no specific pattern that you do that might cause them to crash, do a factory reset. This should address any possible software bug that causes apps to crash. Again, refer to the steps above on how to factory your phone.

Problem #3: Galaxy Note5 keeps crashing or stopping, only works when side of the phone is pressed

On my Samsung galaxy Note5  i have this problem. i don’t know if it is a hardware issue or software. Many times it crashes and have video bug. sound of video it like 3 second like slow motion no sound at all and some time he said process system is not responding. or when i try to call someone there’s no sound and it crashes saying “phone process is not responding.” When this happens, i can’t do anything as the screen stops and everything else. I found out that when i press on phone corners it goes back to normal but there’s still no sound. When i reboot the phone i get a black wallpaper and can’t move in the phone or enter any thing till i press on the corner or portion of the phone. i get my wallpaper back and the sound and everything else for a while may be 10 min may be a day or half a dar or sometimes need to rebbot it many times . I couldn’t flash it cause of my usb blog is corrupted. tell me what should i do for it.

Solution: If your phone was accidentally dropped or exposed to water before, it may be experiencing the side effects. Said side effects may be the reason why the phone keeps freezing or stopping. The motherboard is a fragile piece in your phone that holds all the circuits and other components. If an accidental drop or water has damaged it or its circuits, it can lead to all sorts of problems. Stop wasting your time looking for software solutions as there’s no software modification or configuration that can fix a physically broken component. Have your phone checked by a professional so it can be repaired or replaced. We suggest that you let Samsung handle the repair so you’ll get a guaranteed repair or replacement.

Problem #4: Galaxy Note5 can’t delete photos from SD card

Hi.  I have an SD card in my Galaxy Note5 phone and have used it and downloaded pictures to my computer with no problems, until recently. After downloading my pictures to my computer, I tried to delete the pictures from my phone.  They seem to disappear for a few moments, but then they pop back up. I cannot delete pictures saved to my SD card. I have reset my phone but that didn’t fix the problem. I have changed the storage location setting to the memory card.  At one point, I thought I saw a message flash quickly that read that my photos were protected. I don’t even know how to protect them! Since this time, any photos I take are automatically saved to the phone’s memory instead of the SD card. Please help! Thank you.

Solution: You may have encrypted the SD card by mistake, forcing it not to allow the camera app to save photos. If you don’t know if it’s encrypted or protected by some other protocols, you can reformat it so you can use it normally again.

To format an SD card:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Storage.
  4. Tap SD card.
  5. Tap More settings at the upper right (three-dot icon).
  6. Select Storage settings.
  7. Tap SD card.
  8. Tap Format.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note5 invalid SIM card error

Here’s another troubleshooting article for the day. This post will cover some issues reported for the #GalaxyNote5. We’ve allocated enough space for a special case in this post about invalid SIM card error. If your Note5 has been showing this error recently, this short troubleshooting guide might help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note5 invalid SIM card error

I am receiving a message for an invalid SIM card. This disrupt me trying to send text messages. Therefore, I cannot send or receive any text messages. I tried to restart my phone as the phone State and it does not work. You cannot remove the battery to do a soft reset because the back of the phone does not open up. I am trying not to do a hard reset. Please help!

Also, I do not know what type of Android software is on this phone, I would need someone to show me how to find that information out. Therefore, I have selected other below.

Solution: If you’re getting an invalid SIM card error, that can mean any of the following:

  • your account with your carrier has been deactivated or problematic
  • SIM card is defective
  • there’s device network bug
  • there’s a messaging app bug
  • device is not reading or detecting the SIM card

To troubleshoot this problem, follow our suggestions below.

Force reboot

Minor bugs can sometimes be fixed by simply restarting the device. In your case, try simulating a battery pull so that the phone’s memory (RAM) is cleared and the entire system refreshed. Here’s how to do that:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Reseat the SIM card

Disconnecting the SIM card normally refreshes cellular configuration of a device. In some cases, this is enough to fix messaging or voice calling issues. If you haven’t yet, make sure to disconnect the SIM card while the device is ON. Then, wait for at least 5 seconds before inserting it back. While at it, be sure to also check if the SIM tray is loose as this might be the reason why your phone may not be detecting the SIM card.

Check for carrier updates

Samsung devices are set to download and install updates by default. If you change this behavior, be sure to manually check for updates — both for apps and operating system. Some network issues can only be resolved by patching the software. This is done by carriers rather than by Google or Samsung. Be sure not to skip any system update if they become available.

Reset network settings

Another great way to fix issues similar to yours is by refreshing the network configuration of a device. If you haven’t done it yet, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

This is a necessary troubleshooting step in this situation, especially if nothing has worked so far. Factory reset will erase all personal data so be sure to back your files up before you do it. Here’s how to do it:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Get help from your network operator

Ideally, you should skip all device troubleshooting and work first with your carrier. Invalid SIM card error usually indicates an account problem so troubleshooting the phone instead of the account won’t do any good. By reporting the error to your carrier, they should be able to check if there’s any provisioning issue in your account, or advise you if there’s an on-going problem with their network services. Generally, they should help you identify where the problem lies. The suggestions above should all be covered as well if they can confirm that there’s no issue with your account at all. If both device and account are good, the problem may be the SIM card so, depending on the troubleshooting steps taken, a SIM card replacement may also be suggested.

How to check for your software version

For your other question, it’s really easy to check what software version your Note5 has. Just go under Settings > About phone > Software information.

Problem #2: What to do if Galaxy Note5 has slow charging or battery drain issues after an update

Hello. So I am learning that after the note 5 has updated to the most recent updates this may be the cause of slow charging and or battery drain. Right now I am having this issue and would like to know when will this issue be resolved. I have tried resetting and deleting cache; however, since this is more of the company’s update issue I hope that this is something that will be resolved soon. Please let me know. I will greatly appreciate it  Thanks and enjoy the rest of your day.

Solution: It’s possible that Samsung may pulled an Apple on its older devices but so far there’s verifiable information about that. Android community is just as vigilant to this type of unfair practices so we should get more uproar from users if ever it occurs. In the meantime, you can assume that the battery drain issue you’re experiencing is due to generic reasons. Slow charging can happen if there’s a problem with the charging cable, adapter, or charging port. At other times, bad battery can also be blamed. Since you have both issues occuring at the same time, there’s high possibility that one of the following is true:

  • battery issue (degradation, loss of capacity, physical damage)
  • too many apps running at the same time
  • screen brightness
  • malware/ virus

Try wiping the phone thru factory reset and observe how fast the battery drains when there’s no third party apps installed. If there’s no significant difference with battery performance after a factory reset, or if the phone remains also when charging, you can bet hardware is to blame. In this case, you should consider replacing the battery via Samsung repair.

Problem #3: Galaxy Note5 won’t turn on

I have a Samsung Galaxy Note5 phone that is a year and a half old. I was messaging with my phone and receiving messages so my phone was acting totally normal. I had my phone on the charger and noticed that the blue light was flashing like there as a notification so i picked it up and pressed the home key. that is when i noticed the camera flash flashing, and the phone would not turn on. I tried starting it following the prompts i saw online: pressing the power button and volume down button together for 10 seconds. nothing works.

Solution: There may be an issue with the charging accessories you’re using. Make sure both the cable and adapter are working. If you have another set of official Samsung Note5 USB cable and adapter, use them to charge the device for at least 30 minutes. If that won’t top the battery up or power on the phone, there must be a hardware trouble. Visit your local Samsung service center so they can check the device and advise you whether it needs repair.

Problem #4: Galaxy Note5 email account won’t sync

My emails stopped working on my phone yesterday.  I have checked all setting and I have reset the sync settings etc but they will still not work.  I have tried to set the account up again and it says account cannot be verified!! The message I get is Couldn’t verify account the username or password is incorrect or POP3/IMAP access is not turned on for this account.  Check your email account settings on the web, then try again. I have done all of this and it still doesn’t want to work. Please help!!

Solution: Have you tried logging in to your email account using your web browser? This may be caused by entering incorrect username or password. If there’s no problem with account credentials and your email account works normally (you can access it in another device or in your Note5 browser), then the most likely reason is security-related. Here’s what you can do:

  1. In your Note5, open the email app and delete your email account in question.
  2. Open a web browser and access your email account.
  3. Go under your account security settings and disable two-factor authentication and/or any other similar security settings.
  4. Open your email app again and add your email accounts.
  5. Once the accounts have been successfully added to the app, turn on the security settings again in your web browser.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note5 when the screen is black and won’t turn on

The Galaxy Note5 (#GalaxyNote5) is not exactly Samsung’s latest and fastest smartphone out there but millions of them are still in active circulation. That said, there’s a lot of Note5 users who are still using it although some of them may now be understandably starting to experience problems. One of the common Note5 problems and the one that we’ll address today is the No Power (won’t turn on) issue. If you happen to have a Note5 with the same situation, this post should help enlighten you what you need to do.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Today’s problem: How to fix a Galaxy Note5 when the screen is black and won’t turn on

Hi! So I’m having problems right now trying to turn on my phone. Its a Samsung Galaxy Note 5 and I didn’t leave it on my charger last night so now the power is completely drained. I tried charging it for a couple of hours (8 hours as of right now) to see if that could solve the problem but it hasn’t. I’ve also tried wireless charging. When I put my ear to the speaker I can hear buzzing sounds, so I’m not sure if this is a good thing or not, but I thought I was better off mentioning it. I’ve tried holding the power button the home button and the volume up button as well as the power button with the volume down button, but nothing happens. There is no light for the LED to indicate that it is charging, but again the buzzing indicates that the wires are working. I can also see the light from my wireless charging device so I know the cables aren’t the problem. And just a heads up, I don’t remember what Android version I’m on as I rarely ever worry about updating my phone (since it usually auto-updates without my permission to begin with). Any help would be great! — John

Solution: Hi John. There’s a number of possible reasons why your Note5 does not appear to be booting up or powering on at this time. Let’s discuss each of them to give you an idea where the problem lies.

Battery may had been fully drained

In many instances, the main reason why phones may fail to power back on is due to an empty battery. The thing is, we don’t think this is what’s causing your own issue right now. If it’s simply due to a uncharged battery, you shouldn’t be here with us. There’s a chance that it’s more serious than a simple charging problem. Here’s why.

Lithium-based batteries like the one in your phone does not normally fully go empty. Even if your phone’s battery indicator is saying the battery level is 0%, there’s still a tiny amount of power left to ensure that its circuits remain powered and ready to receive a new charge. In other words, the battery is not supposed to go totally drained. If, in an unfortunate situation that it becomes empty, the battery becomes unusable. It won’t charge at all no matter how long you’ll leave it plugged in. For smartphones with non-removable battery pack like your Note5, this is a death sentence because it will now require a trained technician to remove the dead battery and replace it with a new one.

So how do you know that the battery has become fully empty? There’s no direct way to know that unless the battery is physically removed from the phone and tested by a technician. An obvious sign that you’ll observe on your phone though is the fact that it won’t turn on at all, no matter how long you charge it.

Bad charger

Another reason why your Note5 no longer powers on right now can be a charger issue. We won’t dwell on this factor for long though since you’ve already tried to charge the phone wirelessly without any difference. That means that the cause of the problem is not a bad charging cable or charger since the phone won’t also charge wirelessly.

Screen not working

If your Note5 shows a flashing or solid LED light, that can mean that you may have a screen issue. In other words, the phone is not really dead although the screen is. If the phone was dropped or if it got wet before it failed to power on, there’s a chance that the screen may had sustained some damage. Unfortunately for this situation, you’ll still need to send the phone is if you want to fix the issue permanently.

Boot to alternate Modes

Another possible reason why your Note5 appears dead right now may be caused by an unknown Android bug. There may be an app preventing it from booting up or interfering with its functions. It’s also possible that the operating system may had become corrupted for some reason, causing the phone to lose its ability to boot up.

This suggestion can only work if you’ve already established the fact that the phone is not totally dead. If it doesn’t have any LED light, not making any sound notifications (any sound), or not vibrating, don’t waste your time doing any of the hardware button combinations.

How to restart your Note5 to safe mode

To check if there’s a bad app blocking your phone from booting up, you can try to restart it to safe mode. If your phone restarts to safe mode but won’t boot up at all on normal mode, you have a third party app issue. To boot to safe mode:

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to safe mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. With your Note5 off, press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

How to boot your Note5 to Recovery Mode

Recovery Mode will allow you to clear the cache partition and factory reset the device. Again, we want to emphasize that you must turn the phone off for this to work. If there’s no way for you to check whether or not the phone is off.

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to this  mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

How to boot your Note5 to Download Mode

Download Mode or Odin Mode lets you flash the firmware. In this troubleshooting article, your aim is not to flash your phone but to check if it can turn back on.

  1. Turn off your Note5. If you can’t turn it off normally, let the phone drain its battery until it turns itself off. This is important. If you can’t power on the device, you can’t boot it to this  mode at all. Once the phone has been turned off, charge it for at least 30 minutes before turning it back on.
  2. Press and hold the Volume Down and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. You’ll know if you’re successful in booting your device to Download mode because it will show “Downloading … “ on the screen.

Get professional help

Remember, the main aim of this suggestion is to check whether your phone’s operating system is buggy. If it stays off, or won’t turn on at all, stop wasting your time doing any of them. There’s a slim chance that your device has a software bug anyway. The most effective way to permanently fix your issue is by letting a Samsung technician physically check the device. That means sending the device in if any of the solutions above won’t work.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note5 keeps going to bootloop, won’t stay on unless plugged in

We are continuously getting more reports about all kinds of Galaxy Note5 issues so this troubleshooting article will answer some of them. This post covers four more Note5 problems sent our way for the past few days. Like in our other troubleshooting posts, solutions to each case vary depending on the circumstances. Be sure to also visit previously posted articles if you can’t find a working solution for your own issue here.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy Note5 restarts on its own

Okay. So i have a Galaxy Note5 and since i did an update it has been going crazy on me. when i boot it up everything is fine.. then it varys how long it takes before things start to act up. phone will randomly restart whenever it feels like it, apps will crash and not necessarily apps i feel like i have even opened since last restart.. google services crashed, sonos app crash, samsung keyboard crashed.. all kinds of apps and functions crash.. it might be slow or sluggish og even freeze up and i dont know whether to wait for return or whether it will restart.. when it does restart sometimes it is not able to boot back up and i strand at samsung screen.. have to do a reset or whats it called (home, vol down and power button) I tried clearing cache, i tried factory reset from boot menu, nothing worked.. i did actually have luck in “safe mode” and got through an entire day with no problem.. however maybe i did not wait long enough as i would imagine then, that a factory reset would have helped.. but before installing any apps myself it was back in normal mode.. I don’t know what to do, and feel like a format is the only thing that might do the trick.. help please.

Solution: This type of problem can be caused by either a software glitch or a hardware malfunction. Since nothing has improved after exhausting all software solutions, you can assume that the problem may not be fixable on your end. We think your Note5 may have a battery issue at this time. Your device can already be considered “old” by today’s standard so power issues like this one can already be expected. We suggest that you call Samsung so they can run some tests and replace the battery if needed.

Problem #2: Galaxy Note5 keeps going to bootloop, won’t stay on unless plugged in

Hi, I have a Galaxy Note 5 that I have had on Straight Talk BYOP program for a while now with their SIM  card. About 2 weeks ago it started to restart and go into a loop of restarting unless I plug it in then it just restarts normally. But this restart happens whenever I do anything, and I mean anything for example, making a call, texting, checking my bank balance, etc. ANYTHING. If it’s plugged in I can do all I want and it doesn’t act up. I did have it upgraded to Marshmallow and had seen a lot of people having a lot of problems after this update but not as many have same problem as I do now and I have had the update for longer then the problem has existed. I went ahead and reverted it back to 5.1.1 and of course it still does the restarting/loop problems. HELP if you can, I really love this phone and don’t want to have to buy another one. 

Solution: Like in Problem #1, you’re probably looking at an old battery issue at this time. If reverting the software version did not help at all, consider having it checked by Samsung so they can replace the battery for you. If you feel confident of following some guides, you can replace the battery yourself as well. All you need to do is to get a new official Samsung Galaxy Note5 battery, some basic electronics kits, and a good DIY (do-it-yourself) guide from the internet.

Problem #3: Galaxy Note5 keeps showing memory is full

Actually this is a Samsung Note 5 with updated 6.0.1. It has supposedly reached a completely full memory, sometimes indicating 0.00 capacity. Thus no email, no text, no functioning apps, repeated failures. No matter how many things I delete the memory refills. I can watch remaining memory fill throughout the day. At one time the notification said I had 91Gb of downloaded apps but later in the day it said 57Gb. What!? The device can get REALLY hot. Before doing a factory reset I thought I should ask if I’m being used as a mining device for Bitcoin or other criminal intent. I’m gonna lose a bunch of info with a reset so hoping to avoid that. This is the second time in about 6 weeks for an identical failure. A previous factory reset either cleared the problem or just put everything back to zero but the problem has returned and I’m dead in the water as things stand. Thanks for any assistance.

Solution: We are not in a position to know whether or not your phone is infected with malware or if it’s being manipulated by another app to do bitcoin mining in the background. The symptoms you mention are vague and can be caused by an entirely different problem. If you suspect that your phone may be infected, you should wipe it clean with master reset then exert all effort to prevent it from being infected again. Most malware are spread by other apps. If you are not careful with apps you add after a factory reset, you will end up reinfecting the phone. There are other ways to get your phone infected like visiting websites, clicking on email links, or installing APKs from outside the Play Store. When it comes to virus prevention, you are the first line of defense. If you don’t pay attention to things you get from the internet, don’t be surprised to find malware in your phone. Android is the most targeted platform by malware developers so there really is a need for one to be careful.

If you haven’t tried wiping the phone yet, follow these steps to factory reset your Note5:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #4: Galaxy Note5 screen won’t unlock

My password for the screen open security is not working. I try to a new code, by my same email, and was successful correct. But when I try to entry the new one, it says that is incorrect.  : -(

I read this. 1. Messages, contacts, and other data will no longer be backed up. To resume the backup, you will need to log in again to your Samsung account from your mobile device. ※ How to log in Settings > Accounts > Add account > Samsung account 2. If you are using Samsung Smart Home, the connection between the app and electronic devices will be disabled. 3. If you register the biometrics details of your banking apps with Samsung Pass, you need to log in again with your Samsung account. Now I can’t access to account; Settings > Accounts > Add account > Samsung account You can help. All account is in my name.

Solution: We don’t know if we understand your concern exactly but if you are having trouble unlocking the screen because you’ve forgotten the PIN, pattern, or any unlock method you previously set up, then the only option for you now is to factory reset the device. Before doing so, be sure that you have the correct Google account username and password that you used to sign in to this device. If you don’t know your Google account credentials, be sure to reset the password first to avoid putting your phone in Factory Reset Protection lock.

If your phone is already in Factory Reset Protection lock at this time, and you can’t remember your Google account password or username, you should visit a Samsung Service Center so they can unlock your device for you. For this purpose, they will ask you for the proof of purchase (receipt) and a valid identification. Be sure you have both.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to recover data if Galaxy Note5 won’t stay on

Hello and welcome to our new #GalaxyNote5 troubleshooting episode. Here’s another list of common questions for the Note5. We know we are yet to address many other Note5 problems you sent us so keep watching for other posts in the near future.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note5 keeps restarting even with new battery

The Note 5 Was Given To Me Without A Battery Or The Pen To Go With It. I Purchased A Battery (New) Off Amazon And That Doesn’t Seem To Be Working. The Issue Is The Phone Will Power On But Never Make It Past The Samsung Screen When It Is Not On The Charger. So It Cuts On And Off Repeatedly Until I Remove Battery.

When It Is Plugged Up It Will Come On And I Can Use The Phone While Its On The Charger But Only For A Short Period And It Will Go Back To Powering On And Off.

I Asked Verizon And They Couldn’t Tell Me Anything Except It May Be The Fact I Purchased An Online Battery.

Please Tell Me It Is A Solution To My Problem. I Really Don’t Want To Lose This Phone. 

Solution: This kind of problem cannot only be blamed on bad battery. If you are positive that you did purchase an official Samsung Galaxy Note5 battery and not an imitation or fake, then the problem might lie in other parts of the hardware. The phone may have a malfunctioning Power Management IC, which is an important chip in providing stable energy to the rest of the components. Even if the battery is working normally, a bad PMIC will still cause the problem you have right now. Aside from the battery and PMIC, other hardware components can also manifest in the current situation you’re in. If possible, ask the previous owner for the full background of the device. It’s possible that it may had been dropped or exposed to water. Any of them can cause permanent problems. If money is not an issue, you can also let a professional check the hardware so that it can examined thoroughly.

Problem #2: How to install update to an AT&T Galaxy Note5

I have Samsung Note 5. the phone is from AT&T and I’m using it with cricket j for over 2 years. It has been working fine but I can’t do any software update. Still have the old 5.0. Version, and sometimes I can’t receive calls. How can I update it? I take it to att store and they said they can’t do anything, and I can’t update through the Internet either.

Solution: Carrier-branded devices like the one you have can only be updated if they are on their home network. Your Note5 runs the AT&T firmware so you can’t update it when you’re on Cricket network. In order to avoid bricking a device, Android has built-in feature that blocks any update that’s not compatible with the firmware it is running. Since Cricket firmware is different from AT&T firmware, the phone won’t receive any notification for updates at all. If you still have an active AT&T SIM card, try inserting that to your Note5 and see if there’s an available update under Settings > Software update.

Alternatively, you can manually install an update via Odin. The process is called flashing and has risks in it. Flashing is only recommended for advanced Android users — those who know how to find for solutions should the phone encounter problems during the process. Flashing can potentially brick a device if not done correctly. If you can take the risks, use Google to find a good guide on how to manually install a more recent AT&T firmware on your Note5.

Problem #3: How to recover data if Galaxy Note5 won’t stay on

I got the Note 5 when it released from Verizon. It was never rooted. It was running Android Version 6.0.1 and had the April 1, 2017 security patch.  Several weeks ago the phone started acting wonky. It would take a long time to open apps and would sometimes freeze up. Knowing I planned to update around Nov/Dec, I just hoped I could get it to hobble along for a few more months.

Then a couple weeks ago, it started randomly rebooting itself. Maybe once every 2-3 days.  Well, on Tuesday it was rebooting itself constantly. Every hour or so. Didn’t seem to matter if I was doing anything on it or not. That’s when I started researching and found your site.

I discovered the most likely cause was the battery overheating (the phone does get stupid hot even with little use) so I changed out the battery. I also went into recovery and did a “Wipe Cache Partition” as advised by some guides.  Neither seemed to help much, the phone didn’t reboot but it was still lagging and freezing.

Then I went ahead with the 3rd thing I read to try… update the phone. I checked and sure enough, there was an update available. I tried to install it and the phone froze.  Next, I booted the phone into safe mode and tried to install the update again. That is when all hell broke loose. It froze and now it just won’t turn on all at. If I try to start it up normally, it will slowly load up to an Initialization Page with an error block saying “Unfortunately, the process com.android.phone process has stopped.”

When I look up how to fix this error, all the fixes require me being able to get into my phone and clear some settings out. Well, I can’t get past this error. If I hit okay (or just wait about 10 seconds) it starts rebooting and just keeps on rebooting.  If I try to get to the page with safe mode options (vol up and power, I believe) I get the little android guy with his ears wiggling and a message “Installing System Update”. After about 4-5 minutes, little android guy falls over and it says “No Command” and then sends me to the recovery screen. I can get into the recovery mode screen but nothing there seems to help.

Desperate to at least try to get it running again (hoping maybe to recover my data somehow), I tried a factory reset and that didn’t help, either. It said it was completed, but when I turn it on it acts just the same…. error then rebooting.  Please help!

What else can I try? I have a lot of pictures on here (including some family and pets that have passed away) and I thought for sure they were all on the SD card but they are not. I also have some app data I’d love to have back, but the pics are my main concern. Christina Hunt

Solution: If your main concern is to recover your personal data, we don’t think you’re in luck right now. The most likely reason why the system update you tried was not successful is due to the fact that the phone keeps rebooting on its own. In case you don’t know, interrupting your device while it’s updating can lead to serious problems. Doing so multiple times can permanently mess up with the partitions in the storage device making it totally useless. We don’t know if that’s what has happened to your device already but there’s wisdom why it’s highly recommended to ensure that a device must have enough power before an update. Once the storage device has been corrupted during an update because the system rebooted, or a user restarted the system, only unpleasant things can come out of it. At this time, it’s safe to assume your personal data (photos, videos, etc) are good as gone. There’s no way to recover files if your phone can’t remain stable. And even if it does become stable, you’ll most probably need to return its software information to defaults thru factory reset at the least. Because factory reset will erase your files, your data can never be recovered.

At this time, we recommend that you either let Samsung or an independent service center check the phone so its hardware can be examined.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a water-damaged Galaxy Note5 that won’t boot up

For those wondering how to fix their Galaxy Note5 (#GalaxyNote5), welcome to another troubleshooting article for this device. This post covers four more Note5 issues reported to us for the past few days. Most of the issues here are common problems so we hope a lot of you will find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note5 keeps losing cellular signal

I have an att note 5. I am using it with a cricket sim. Everything works at it should except one big issue. It loses signal constantly. Repeatedly. It’s not losing sim contact. Just a big circle with the bar through it appears. And it almost always comes right back. It happens while at home. While driving. Everywhere. Location doesn’t seem to have an effect on it I have soft reset and factory data reset. Used my wife’s att sim card. Same thing. Any ideas? I checked the access point and every setting seems to be what it should. Also in the browser the words sometimes are a jumbled up.

Solution: There may be an issue with either (a) the phone’s modem firmware or (b) with its antenna (hardware). This type of issue can’t easily be diagnosed and in fact, there’s no direct way to check which of the two is happening. As far troubleshooting on your level is concerned, the only thing that might work is to install  a carrier update. This may help if the reason for the issue is firmware-related. A patch for a modem firmware may rectify any inefficient coding bug.

If there’s no available carrier or system update, or if the phone is running the latest Android version already, then you can assume that the problem must lie on the hardware. If still under Samsung warranty, try to let them know about the problem so they can advise you on what to do. The least that can happen may be repair.

If your Note5 is part of your carrier contract, talk to your network operator so they can check on the issue as well.

Problem #2:  How to fix a water-damaged Galaxy Note5 that won’t boot up

Hi. I hope you can help. I have bought on contract a Samsung Note5 for my granddaughter. it is under contract until April next year. She is careful and keeps the phone clean and looks after it. About 3 weeks ago it just stopped charging. I sent it off to Tesco mobile whom the contract is with Today. I received a call saying the warranty is invalid as it is water damaged. I don’t really understand how this can be as my granddaughter is careful and could not think of how this may have happened.

Also if the phone is badly corroded or water damaged how come it works fine once the battery is charged. Tesco’s tell me that They will replace it for a charge and as it is still under contract. I don’t feel I have an option. They say that the replacement warranty will only last as long as the contract April 2019. Is this right as it is a new phone. Can you advise me if what they are saying is possible even though it has not been in water. Thank you.

Solution: If you are positive that the phone has never seen water before, you can check the Liquid Damage Indicator or LDI. You can do that by removing the SIM card tray on top of the device. In its default state (not exposed to water or liquid), the LDI will show a white field with pink or red X marks.  If this indicator comes in contact with water or liquid, the entire white field will be entirely covered with red or pink smudge. If your Note5’s LDI has been activated, then the phone must had been exposed to water and your granddaughter did not tell you about it.

Liquid or water damage is considered customer misuse, hence voiding the warranty. So, if your carrier or Samsung declares that your Note5 has been wet, you’re out of luck. If you want to continue using the same Note5, you can go ahead and pay for repair.

Problem #3: What to do if your Note5 won’t boot up after an accidental drop

Hey there. Before I address my problem, I should let you know that I have dropped my phone in the toilet and picked it up 1/2 seconds after and dried it with a blow dryer around a month ago.

My problem started when my phone was plugged in while I dropped it roughly two feet sliding against my table straight down on the top side of my phone. When I picked it up and tried turning it on, the screen did not turn on, so I naturally thought that it shut down. After holding the power button a few times to start my phone up, nothing happened. All that was shown was the cell battery charging image of lightning in it. Eventually, it showed the %3 of battery while the phone was plugged in after about 15 minutes of charging, so I tried holding down the volume down and power button again. It booted up and worked. I let it charge until around 80% power. I then unplug it and do what I do on my phone. After hopping on my bed and plugging it back in, I decided to unplug the phone, but then it shut off again. I then proceeded to do what I did to fix it, but nothing worked.If I unplug the power from the phone, it’s unresponsive no matter what I do, showing a black screen. After doing more research and trying to hold down the volume up, home, and power button to clear the “something” cache, it just endlessly reboots, showing “SAMSUNG GALAXY NOTE5 POWERED BY ANDROID” for 1 second between 3 second intervals. If I unplug it though, nothing shows. Before the endless reboot occurred, I had charged it overnight, so it should have full power when I started trying to fix it the next day (date this message was written). As of now, the endless reboot is still continuing. I really don’t want to go to a phone repair store, as the price around my area is very high. Thanks in advance for your efforts.

Solution: Hardware damage can manifest in all sorts of ways. In most cases, dropping a Galaxy device will not always result to problems at all. Yours may be different though. It’s possible that the accidental drop must have damaged the circuit board or disconnected the battery. This kind of issue can not be fixed by tweaking the software or doing some software troubleshooting. A technician needs to check the hardware physically in order to know if there obvious signs of damage. If the board appears intact, a more thorough check may be done. For this one, the least that should be done is a physical check. Unless you are a trained technician, this is not something that an average Android user can do. Whether you like it or not, you need help from a professional to know whether or not the device can still be saved.

Problem #4: Galaxy Note5 text emojis are converted to question marks, texts are duplicated

Within the last month it is sending or receiving duplicate texts randomly. Also if I restart the phone I will get a text notification from a text I had already received weeks ago. Also when I recently used emoji’s in text, when I sent the text the emoji’s turned into to “question marks” and then a second message sent on it’s own with the emjoi’s in tact??? Very odd behavior. I am using the message app that came with the phone but yet I read about people saying they use a third party app and not the default one? I always thought I was using the default app? Confused on that? Any ideas???

Solution: Default app or stock app refers to the app that comes with the Operating System when you first unboxed your device. For some carrier-branded devices, default text messaging apps can vary. Some carriers may remove the Samsung Messages app altogether and replace it with their own text messaging app. Their messaging app then becomes your stock or default text messaging app. For devices designed for users that don’t want to tie them up with the carrier contract (global or international models), the stock text messaging app should be the Samsung Messages app. So, stock or default apps in devices, even if they’re of the same model, may vary a lot.

If you have a text messaging issue, it’s always a wise idea to start troubleshooting the app first. To do that in your case, we suggest that you try to reset the text messaging app to its defaults first. This is done by deleting the app’s data.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Deleting the data of your text messaging app will erase your conversations. If you don’t want to lose some of them, we suggest that you back them up ahead of time.

Another way to troubleshoot your problem is to try using a different app. If you are currently having an issue with Samsung Messages app, you can install another messaging app from the Play Store. We suggest that you try Google’s own Android Messages app and see how your messages work.

If the problem remains after trying the two suggestions, you can also try to clear your device’s network settings. This can sometimes help in fixing network-related problems. Here’s how to do it:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset Network settings.
  5. Tap RESET SETTINGS button to confirm.
  6. Restart your Note5 and check for the problem.

Should the same problem return, contact your network operator and report the trouble.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your Galaxy Note5 has become wet and won’t charge or turn on

Welcome to today’s troubleshooting article for the #GalaxyNote5. This post will answer 4 common Note5 issues so hopefully a lot of those having issues will find this helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Note5 that won’t charge or turn on

Hi there! I really need your assistance please, I don’t have the OEM charger anymore so I’m using 3rd party charger for my note 5 and I have been using it for quite long then one day I noticed my phone to charge so slow until it died out of battery even if it is plugged in. I don’t think that the issue is the charger because I am using it on my other device and it works just fine. And the biggest issue now since it is completely drained now, when I charge it shows the thunder logo which indicates that it’s charging but takes too long to shift that logo to the actual percentage of battery charged and when it does, battery shows 0% and takes awhile again to make it to 1%. but I tried to leave it to charge I was just shocked that it goes back to 0%. Please I need your help. Thank you in advance.

Solution: An issue like this can’t be caused by bad charging accessories alone. You should consider other factors too. One of such factors is the possibility that there might be a software glitch that prevents the phone charging properly. Other things to consider include the following:

  • broken charging port
  • bad battery
  • Power Management IC breakdown
  • unknown hardware malfunction

At this point, there are two things that you can try — check the charging port for obvious damage and restarting the phone to other modes (Safe Mode, Recovery Mode, Download Mode).

Checking for visible damage is different from fixing the charging port itself. If there’s dirt, pocket lint, or debris, inside the charging port, try to clean it using canned air. If you see a bent pin or damaged component inside (try using a magnifying tool to take a peek), then you need to send the phone in for repair.

If the charging port appears normal from the outside, you should also try to see if your phone can boot up to other modes such as Safe Mode, Recovery Mode, and Download Mode. These are utility tools meant for Samsung technicians only. Over the years, Android community has been using them to self-diagnose issues. Obviously, they are meant for use only if you suspect the hardware is fine but the software or operating system is not. Safe mode is mainly use to check for bad third party apps. Recovery Mode offers a user a way to clear the cache partition and perform a factory reset. This is useful in cases wherein the phone has become unresponsive, or if Settings app is inaccessible. Download Mode is where you install firmware manually. If your phone boots to any of these modes only but remain problematic in normal mode, there must be a software bug behind the trouble.

If your Note5 is totally dead, or if it won’t charge no matter what, the problem must be beyond your ability to fix. In this situation, we suggest that you visit Samsung and set up repair or replacement appointments.

Problem #2: What to do if your Galaxy Note5 has become wet and won’t charge or turn on

My Samsung Galaxy Note 5 got wet.  Water dripped on it. I have dried it out and it will charge wirelessly, but that is the only thing. As it charges wirelessly, there is a pretty charging screen and words, but that is the only thing it will do. Once you take it off the wireless charger it goes black and unresponsive. It acts as if the port is not working at all.  I have done system boots and dried for a week now. I have plugged it into a USB and my computer, still no response. It’s a nice phone and I would love to be able to use it still. Is there something I can do, or what would you suggest?

Solution: The Galaxy Note5 does not have water-resistance protection so even a tiny amount of water inside the logic board, or in any of the components inside can mean problems sooner or later. Problems resulting from water damage cannot be fixed by tweaking the software or installing apps. Charging a wet electronics is one of the surest way to kill it. Try to dry the phone thoroughly by disassembling it and putting all the components in a bag of rice for a week. If you’re lucky and water has not shorted any component, you should be able to use the phone again normally. If damage has already occured before or after wirelessly charging it, then repair may be the only way to go. You may still be able to use the phone again after replacing the damaged component. For example, if the problem only lies on the charging port or the screen assembly, replacing them may allow you to use again normally. 90% of the time though, water damage affects multiple components at once causing the system to shutdown. If such has occured on your device, you’re out of luck. The phone is a good as gone and you’re better off getting a new one than having it repaired.

Problem #3: How to fix Galaxy Note5 battery drain and slow charging issues

Hello. My name is Heidi Watterson and I am having problems with my Samsung Note5 battery draining while charging and then when I get it to charge it charges very slowly. I even shut off the phone and let it charge and it took forever to get to 35% and then it continued to die.

I have tried troubleshooting from what I have read on your pages but nothing seems to be working.

Also this happened a few months back and I changed the charging cable and it seemed to work just fine. I have the original adapter and the charging cable I am using now isn’t the original one because it had done the same thing with not charging or battery dying while charging so I switched to this charger and it was working fine until last night.

I have tried to turn the phone off, put it in safe mode and at first it would say that my battery will charge at the normal rate and then in no time it would go back to 7 plus hours.. I also cleared the cache partition and it did the same thing. I just backed up my phone so I am getting ready to reset the phone. Which I have never done before.

I have had this phone since I think February or March and it’s been a pretty good phone except for the battery thing.. This is the 2nd time I have had to deal with this.. As we speak my phone is at 19% and it was just on 23%.

Not sure if this makes a difference or not but I bought the phone and it was refurbished… I have also went into my to settings and disabled as much as I can and still nothing is working.. I hope the factory reset fixes it but I am not going to lie I am so nervous about doing this because I have never factory reset a phone. I never had to before.. I know I don’t have the money to take it to someone and I also can not afford a new phone either.. If you have any other suggestions or advice I would greatly appreciate it.. Thank you for your time and I hope to hear back from you soon.. Thanks again.

Solution: Battery drain issue is one of the most difficult issues to diagnose because there’s a lot of possible factors that might cause it. If you’ve already tried our suggestions for this issue before contacting us, then you need to try a factory reset. In this situation, factory reset will help you check if the problems are caused by an operating system bug. If the phone works normally after a factory, that’s a sign that you’re dealing with a software issue. If the problem remains though, the cause is most likely hardware in nature, which means repair should be the next step.

To factory reset your Note5:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Keep in mind that factory reset will delete all your personal data. Be sure to back them up before doing a factory reset.

Problem #4: Galaxy Note5 restarts on its own

My phone will shut down without asking. In order to get it to restart I must do what you stated, above.. Force reboot. The phone will not start up any other way. When the phone was 9months old I began to have issues when the update was made. The phone started over heating, the phone would shut it self off. Attached told me that it needed a hard wipe out and to reput the Apps in one at a time, no problem. But when Chrome came on…major problems.. I had to take off Facebook and forcestop it to slow down the problems. The phone still has problems, and when I shut if off, the apps that were up prior are still up. I called Att and Samsung about problems and have had Apps shut down constantly since the 9 mth. Point..I have spent so much time trying to get this to work right. I’ve taken in to Att, only to have them tell me to upgrade to a new one. I just paid this one last October., Now they want me to buy a Samsung Galaxy Note 9 for over 1k. This one was 780. No one fixed it when it was under warranty. Why would I trust another?

Solution: We really can’t comment on the subject regarding your phone’s warranty because we don’t know what state it is in and its history. What we’re here for is to advise users what their best course of action are. Your current issue can be due to a software glitch or a bad hardware. To find out, you need to do one thing — factory reset. In factory state, your phone’s software should be stable and should not cause any problems. So, if the problem continues even after the phone’s software has been returned to its defaults, that’s a sign that the cause is bad hardware. What that hardware is for a technician to find out. If you’re lucky and the issue is only isolated to the battery, replacing it may be an easy fix. If there’s other reasons for the issue, you may end up replacing the motherboard, which can be very costly. If factory reset won’t fix your issue at all, we suggest that you let Samsung examine the hardware so they can advise you if it can be repaired or not.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note5 that won’t install an update

Hello #GalaxyNote5 fans! Today’s troubleshooting article will help four Note5 users who contacted us for help. The main case in this post is about a Note5 being unable to install an update. We understand some of you may be having similar questions to one of our readers below so be sure to follow our suggestions.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Note5 that won’t install an update

Hello! I have a problem with my Galaxy Note5. I had some battery issues, so I did a hard reset. However that did not resolve the problem. I just found out on your website how to do it. But that doesn’t matter. Since that hard reset (at least I think so) I am stuck on Android 6.0.1. I receive updates, however, when I try to update, it restarts and goes into that thing, but it says “Error!” for a second and then restarts. Than it says “A firmware update error has been found. Visit a Samsung Service.” , and it makes a report, which never works. 

Solution: There are legitimate reasons why your Note5 may be unable to install an update. Let’s discuss the possible reasons one by one.

Incompatible firmware

For one, it may be built for a different network and not for the current one. In that case, it’s firmware is simply not compatible with the firmware of your current carrier. Every time your Note5 attempts to download and install a carrier update, it may return an error.

Not enough storage space

Another reason why it’s not updating may be due to lack of storage space. Make sure that there’s at least 1GB of free storage before attempting any update.

Root or unofficial firmware

Sometimes, rooting software or custom ROMs may block a device from installing updates as well. If your Note5 was rooted or running custom ROM, try to return everything to stock first before attempting to download an update. If you are rooted, try to unroot the device and see what happens. If you flashed unofficial firmware to it, return everything to stock first. Alternatively, you can also manually install an update by flashing it.

Workaround

If your Note5 was not rooted, not running custom firmware, and originally built for the current network, there may be other external factors causing it not to install an update via air (OTA update). Try to install an update using Samsung Smart Switch and see what happens.

Get Samsung support

If the problem continues after doing all the troubleshooting steps above, bring the phone to your local Samsung service center so they can update it manually.

Problem #2: Galaxy Note5 freezing, crashing, and slow when overheating

Greetings. I had a problem with my Samsung Galaxy Note 5 which it stuck in Samsung Logo. My friend tried to format it but still after formatting No Booting Up to the screen that i will add my Samsung account , google account , etc is not appearing. However, he flashed the system and  installed firmware and my phone started to work normally. then one day (after 1 week), when i was charging my phone, its temperature rose abnormally and then the system started to crash and freeze a lot (till now ). something to add , even the phone is lagging a lot but its temperature now is normal, unlike that time when the temperature rose abnormally.  i don’t know if the 1st case (when it stuck in Samsung Logo ) and the 2nd case (when its working but all the time freezing and crashing ) are related somehow but i tried to format it a lot and still lagging. What do you think about this problem(s) ? it would be great if u can send me any tips that would solve my problem. I came to a conclusion that maybe that firmware is not working probably (hence the phone worked normally for a week then the crashes start to appear ) or maybe something damaged inside the phone when the temp rose that time and never rose again (but if something damaged maybe the whole system should be inoperative so the phone will not even work at all ).

I am trying to fix it but if you have anything that would help my i will appreciate it .  (you may say go buy new one xD i will but my budget says :no ,not now xD) thank you in advance , waiting for your response .  Regards.

Solution: If your Note5 started lagging when its temperature rose, there probably is a hardware malfunction causing it. This can be the reason why nothing changes even after you format or factory reset the device. If your friend used the stock firmware for this phone model when he flashed it, then that’s another sign that this not a software issue you’re dealing with and hence, it’s something beyond your capability to fix.

Overheating is usually accompanied by slow performance issue. If your Note5 becomes way too slow when its temperature rises, there must be a hardware issue behind it. Unless you are a trained Samsung technician, it’s downright impossible to know what the real problem is. It can be a bad battery or any other component in the logic board. We suggest that you bring the device to Samsung so they can physically check the hardware for you. If that’s not possible, let an independent service shop do the task.

Problem #3: Galaxy Note5 shuts down on normal mode but stays stable on Power Saving Mode

Hello. I’m using Galaxy Note 5 for years and from some months back onwards my phone started to shut down randomly at any battery percentage and won’t turn on unless i plug in the charger. The phone works fine in power saving mode. I checked it many times, it won’t shutdown in power saving mode. I hate to see the phone in power saving with grey bar on top. So what might be the issue. Please help me. What should i do?!

Solution: Power saving mode works by limiting the capability of the device. In this mode, the pressure to the battery is lesser and thus, less demanding. If your Note5 is stable on Power Saving Mode only, that means that the battery has probably lost significant capacity. Since you can’t easily replace the battery yourself, we suggest that you let Samsung do it for you. If the phone is already out of warranty, you can bring it to a third party shop so they can do the same task.

Problem #4: How to fix a Galaxy Note5 that won’t read any SD card

On my Galaxy NOte5 I went to settings, clicked on storage, then on SD card storage. There was an emblem; I clicked it and it asked Mount or unmount. I did not complete that operation and turn my phone off. when I turn it back on my SD card was not supported. I have tried every SD card you can imagine and it keeps telling me does not support it. Is it the phone or Android that is the issue? This is the error code that I keep getting ( command ’18 volume partition disk:179,64 public ‘failed with ‘400 18 Command failed’ ) just accidentally touching the unmount button can cause this major issue? it is ridiculous, I’m sorry, I’m just so frustrated. I know a guy that had the same problem it took hours to fix it but he can’t remember how he did it I don’t have hours involved I have days involved… please help!!!

Solution: If this same exact error keeps showing up even when using other SD card, that’s clearly an issue with your Note5. To fix the problem, you want to wipe the phone and return its software information to their defaults. Here’s how to do it:

  1. Create a backup of your personal data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note5 texting issue: Note5 sends MMS on its own

Welcome to our latest #GalaxyNote5 troubleshooting article. Today’s post will answer some common questions sent to us by some members of our community. The central issue we address today is concerning a weird texting problem about a Note5 sending MMS on its own. We also cover three other issues so feel free to browse through all of them.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note5 screen issue: showing vertical lines on the side

Hello. i have a Galaxy Note 5. it started when the screen started to show some scrambling and lines from one side. this effect was reduced when i disabled the auto light dimming option. but yet still when i hit the home button the display used to delay or i had to hit the power button again to light up the display which took a second to show gradually from down upwards.

i also noticed a green line at the left side of the screen all the way from top to bottom. then suddenly the phone would not power on and a fainting or flashing slowly blue led all the time. i tried resetting the phone by using the vol down and power buttons but failed. i took it to samsung repair shop and they said it is the LCD screen and replacing it would cost more than the phone is worth. please help if there is a solution.

Solution: The most likely reason for the problem is hardware degradation so doing any software tweak will be useless. Still, we recommend that you try a factory reset and see what happens. We’re not expecting it to fix whatever physical issue there is but it should, in the least, help you confirm if the problem is fixable on your end or not. For a situation like this, we would like to agree with Samsung — that it’s an LCD issue. Like any other hardware component, the screen assembly, which LCD is a core part, can degrade overtime. This degradation can hasten up if the phone is regularly exposed to hazards like accidental drops, extreme temperature, or water/liquid exposure.

If a factory reset won’t change anything at all, you can opt to replace the screen assembly yourself. While not as expensive as Samsung repair, do-it-yourself (DIY) repairs are often unguaranteed and can lead to more problems. It’s also not free obviously since you still have to invest in the needed components and tools but the total price can be less. There are many good videos in YouTube that can walk you through the steps in replacing the screen assembly.

Problem #2: How to fix Galaxy Note5 texting issue: Note5 sends MMS on its own

The issues are numerous, but the most pertinent problem right now is that the phone continues to send random picture texts at weird hours. I seriously look like a stalker! When it first happened it was suggested that I did this in my sleep, but even in my waking hours I couldn’t send that many pics to 2 people within seconds. Then it was thought that it was just re-sending pics that previously had issues sending. Again this was not the case. Now it will do it even when I am in the midst of a conversation with someone. Can you please help me to stop looking like a crazy person! I got the phone 2 months ago from Walmart.

Solution: There may be a bug in your messaging app that causes this. To fix the problem, follow our suggestions below:

Check text messaging settings for scheduled messages

Depending on your messaging app, you may have set a certain schedule to allow it to send messages. This is not available in Samsung Messages app but other apps may enable it. Try playing around with the settings of your messaging app to see if this is true.

Clear messaging app data

This solution will delete all your text messages. If you don’t want to lose them, be sure to back them up ahead of time. You can use Smart Switch or your Samsung account to store them. Once you’ve backed your messages app, do the steps below to clear the text messaging app data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap the text messaging app in question.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your Note5 and check for the problem.

Use another app

If your phone continues to send messages on its own and without your knowledge, a good workaround would be to try to use another app. Hardly ideal but this can be the only effective option for you. We still have to figure out what messaging app you’re using so we can’t tell for sure whether or not it’s a known issue. There are many free text messaging apps in Google Play Store. Try using some of them to see if there’s a difference. We suggest that you stick with official text messaging apps like Google’s Android Messages.

Check for third party app

Some apps can take over text messaging functions and set up scheduled text messages as well. To see if that’s the case, restart your Note5 to safe mode and observe. Here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Let your device run in safe mode for at least 48 hours uninterrupted (do not restart it).

If the problem won’t happen in safe mode, that means a third party app must be messing around with the system, or is the reason for the trouble. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Restore to factory settings

If the problem remains, even when your phone has been set to safe mode, that means there’s something deeper that causes the issue. It can be an operating system bug, or even malware. Wipe the phone with factory reset to fix it.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Problem #3: Galaxy Note5 apps in SD card are missing; SD card not readable

I have a Samsung Galaxy Note5. I have recently purchased an SD card and had been using it in my phone successfully for 10 days. A couple of days ago I was using the phone as usual, and I noticed that some of my apps had gone. The phone still had the title of the apps (and still does) but claims it is not there now. I then check in my files and scroll to sd card where it now claims “not inserted”. I have taken the sd card out and put it back to no joy. I do not wish to format it as it may lose all of my apps I had previously. Please can you help with this.

Solution: The SD card may have become corrupted or unreadable. This happens all the time without warning. SD cards can become bad for a variety of reasons. We are in no position to know where the fault lies. Since there’s no way to know what exactly happened to it, the only potential solution that you can do now is to reformat it.

Problem #4: How to recover data from corrupted SD card in Galaxy Note5

Hello. I have a Galaxy Note5 and have had a Samsung 32GB EVO MicroSD card in it since late 2015. I have had no issues with this card or reading it on my Note5 or PC. I recently realized that all of my photos were no longer appearing in Gallery. I have tried the suggestions from a few articles on your site to no avail. Is there ANY way to retrieve the data from this card at this point? the phone simply does not show anything to do with an SD card being inserted. And my PC will not access through the USB cord/phone or directly from a sd card reader. Thank you!

Solution: If you have another mobile device like another phone or tablet, try to see if it can read the SD card. If the card is still not detected, your files are good as gone.  

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy Note5 texting issues: won’t send messages

Hello Android fans! Today’s #GalaxyNote5 troubleshooting article will answer some common texting and connectivity issues. As usual, cases mentioned below are taken from reports sent to us by some of you. The main issue we would like to address in this post is about one user being unable to send text messages. If you have a similar situation, check out our suggestions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note5 texting issues: won’t send messages

Hi. Just signed up with Consumer Cellular (AT&T) with my Samsung Galaxy Note5. After setting up APN with CC support, I am not able to send messages of any type. Error is “Message failed. Would you like to retry?” Contacted support again and verified APN setting, went through power resets, with and without wi-fi, etc., and they gave up. Here are my settings. Name: ccdata APN: ccdata MMSC: mmsc.mobile.att.net, also tried http://mmsc.mobile.att.net Multimedia message proxy: proxy.mobile.att.net Multimedia message port: 80 MCC: 310 MNC: 410 APN type: default,mms,agps,supl,fota APN protocol: IPv4 APN roaming protocol: IPv4 Turn APN on/off: APN turned on (with check ib box) All other fields were “Not set”

Solution: Having correct APN won’t necessarily mean SMS will work. Other considerations like account provisioning, Message Center Number, or other carrier-specific information must also be correct in order to allow your device to send and receive.

To check if your phone has the correct Message Center Number, get the correct one from your carrier’s representative and compare it with the one you have, or edit the current one. Here are the steps on how to check the MCN:

  1. Open Samsung Messages app.
  2. Tap More settings at the upper right side (three-dot icon).
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Select Message center.
  7. Compare or edit Message center number.

If changing the MCN won’t fix the issue, continue working with your network operator to identify where the problem lies.

Problem #2: Galaxy Note5 missing mobile networks option under Settings

I purchased a Samsung galaxy Note5 6 in August of 2017. I have been using wi-fi to connect to the internet ever since. Recently, I decided to invest in a Data Plan in anticipation of being out of WiFi range for work. I downloaded the Sugar Mobile App, inserted the sim card, and set up an account. I now need to go to settings-> apps -> and select “mobile networks” to configure and start using my data plan. Except for one thing: “mobile networks” is nowhere to be found on this phone. I reset to factory settings just in case “mobile networks” is still nowhere to be found. Could the “mobile networks” changed to something else? If yes, what, where is it and how do I configure my data plan so that I can access the internet, text and call in non WiFi locations? I don’t know which version of Android is installed on the phone. Thanks.

Solution: Mobile networks option should be under Settings > Connections. If you don’t have Connections under Settings, then your phone’s firmware must be modified or unofficial. Be sure to talk to your network operator so they can assist you further in checking possible incompatibility scenarios. Keep in mind that not all, even if network unlocked, can work work with any network. If your phone’s hardware is not compatible with your network’s frequency bands, you’re out of luck. Try to do some Google research to check what your phone’s specifications are by using the correct phone model.

Problem #3: How to fix Galaxy Note5 no signal issue: won’t detect any network

Hi. I recently bought a refurbished, grade A, Samsung Galaxy Note5.  It came unlocked and I put my Three sim card in it. I initially had a signal and I received a text from three saying they were going to send me call settings and to accept them.  Before I received this the network went down and hasn’t came back. The phone works on wifi but has no signal and I cant use my data. Three checked the imei and it is definitely unlocked and not blocked.  They sent a new sim but that doesn’t work either. They have had me reset the network, manually add the network, reset factory settings, but still nothing. The last person I spoke to sent me the call settings but obviously that didn’t work as I have no signal to receive messages.  The phone definitely recognises my sim as it has a pop up when I take the sim out. Any idea what could be causing this?

Solution: We can’t say for sure what happened there but it’s possible that the phone may have lost its network unlock key. This is the only reason that we can think of in this situation. Most Samsung devices are made for specific carriers and each carrier locks their device so it can only be used in their network. Network unlock is a special code that modifies a phone’s software to allow it to work without this restriction. Nowadays, many GSM phones are offered by carriers as factory unlocked, which means that they can be used with any network the moment it leaves the factory. You still have to meet certain conditions in order for a device to be allowed to work. If your refurbished Note5 was factory unlocked and was in good standing with its previous carrier (not blocked, blacklisted, no remaining balance), then it should be unlocked.

If the device was not originally unlocked when it left the factory, the previous user must make sure to have it unlocked first so that it can be used by the next user in a different network.

There’s no uniform way to unlock phones. To check if the phone is currently unlocked, be sure to talk to the store that sold it to you.

Problem #4: How to fix Galaxy Note5 intermittent data connection issue

Hi there! I’ve had my Samsung galaxy Note5 for two years now and never had any data problems. For the 1st year I was on the UK’s O2 network and for the 2nd year I was on the Vodaphone network. Never had any problems. About a month ago I switched back from Vodafone to O2 and started having intermittent mobile data connection. I am on a O2 pay as you go sim. What is strange, is the fact that at home I have no signal 90% of the time, but at work aprox 40 miles away I don’t have a problem with data signal. I have done everything including full factory reset. I have excellent 4G coverage at home. I personally feel that the problem is traffic related. I stay in a busy urban area but work in a small town. I have also noticed that I do get signal at home sometime during off peak times. Please can you help! Regards.

Solution: Having excellent signal bars or strength does not guarantee good quality service. There may be a problem with your network’s services in your home location. We suggest that you talk to your network operator about the problem so they can advise you on what to do. This type of problem requires assistance from your carrier so don’t hesitate to ask their help. This is clearly not a device problem so there’s very little to nothing that you can do at your level.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if Galaxy Note5 won’t install update and showing error code 402

Today’s troubleshooting article answers another set of common #GalaxyNote5 issues that were reported to us. There are many Note5 users who are having trouble installing updates for their device lately so we hope that you’ll find this post helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy Note5 won’t install update and showing error code 402

I have a Galaxy Note 5. I noticed my phone has been getting glitchy lately. I normally reset my phone every couple of months but this time I didn’t for many months.  A few days ago I was notified that there was a new update Samsung 23 or something. I’ve downloaded it a number of times but when I install it, I see the Android icon spinning but it only installs up to 26% and then the icon falls over and i receive an Error Code 402. I’ve tried using the Verizon Software Update Assistant as well as the Smart Switch.  Same thing happens. Downloads fine and begins to install but crashes at 26%. I even reset my phone to factory settings and searched for updates and the same thing happens. Please advise.

Solution: Some Verizon users encountered error code 402 in the past so this must be a Verizon -specific code (carrier-provided firmware may has its own set of error codes. Based on previous reports, error code 402  usually happens after a failed update. If updating using official methods did not help, then there may only one way to fix it — flashing stock firmware.

If you haven’t heard of the term flashing before, or if you’re not confident that you can do it yourself, we suggest that you let someone do it for you. Better still, you can bring your phone to your local Verizon or Samsung store and let their representative flash the firmware for you. Your aim is to manually install the original operating system version.

Flashing is basically system modification so it can potentially mess up the software environment of your Note5. You want to be careful when doing it. Use Google to find a good flashing guide for your particular phone model. Keep in mind that using a different firmware version can brick your device.

Problem #2: What to do if Galaxy Note5 memory is damaged or corrupted

Hi Guys. Note 5 goes to an error message when I reboot. DEVICE MEMORY DAMAGED. THE DATA PARTITION HAS BEEN CORRUPTED. YOU NEED TO RESET YOUR DEVICE TO FACTORY DEFAULTS. THIS WILL ERASE ALL YOUR DATA. There is a button below this message for “Reset Device”; when I touch it, phone short-vibrates, but nothing happens. I have also tried power shocking. It simply goes back to the DEVICE DAMAGED message above. Can’t get it to move from there. And if I just let it sit in that mode, it will reboot every 10 minutes or so. Battery is fully charged. Is it salvageable, or is it finished?  Thanks for any help getting this working. Not concerned about saving anything that is stored on the device. PS I don’t know software version so I guessed on that.

Solution: The error suggests that the flash memory where software information are stored has been corrupted causing Android to fail to boot properly. Under normal circumstances, doing a factory reset, which is what the phone is suggesting, helps. If you’ve already tried doing it, or if you are unable to boot the device to Recovery Mode to do a factory reset, your phone is most probably gone. Your phone’s memory is partitioned for a reason and if partitions no longer exists, Android will be unable to find the directory of files it needs to operate normally.

A Samsung Galaxy device’s memory don’t usually get corrupted unless there are system changes that precedes them. Such factors can include a failed system update, rooting, or flashing. To see if you can fix the issue on your end, try to boot your phone to Recovery Mode first. If you are able to boot the device Recovery, then there’s a chance that you may be able to fix the issue.

For reference, these are the steps on how to factory reset your Note5 via Recovery Mode:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: How to fix Galaxy Note5 Facebook app that keeps crashing

I have a AT&T Samsung Galaxy Note 5. I have downloaded the Facebook app and it will not open, goes to the blue screen and flashes from black back to the blue and will never open. Snapchat does the same thing, opens up and then closes, won’t actually let me reach the log in. I did the clearing of cache partition. It did nothing. I have also tried going through my apps and deleted everything that had been installed except facebook messenger, facebook, snapchat and textnow. Nothing has seemed to help and no software updates are available. Please help me!!

Solution: There had been an issue with Facebook app and other related apps (such as Instagram and Whatsapp). Basically, what’s happening was that some users reported that said apps won’t load and keeps crashing when opened. Facebook already patched the problems so whatever is causing the problem on your end must be caused by something else. We haven’t heard of Snapchat crashing with many devices recently. These two apps must be crashing to some other problems other than coding errors.

To fix the problem, below are the troubleshooting steps that you can try:

Install updates

Be sure that you not only check for Android updates but also for all your apps. If you only get official apps, then make sure that you open Google Play Store app and update your apps from there. If you have apps from non-PLay Store sources, make sure that they are updated and compatible with the current Android operating system version. If you are not sure how to do that, contact the app developers and ask them about it.

 

Boot to safe mode (only applies if Facebook app is pre-installed)

There’s a chance that one of installed third party apps may be the reason for your problem. To check, boot the phone to safe mode. In this mode, third party apps will be blocked, allowing only pre-installed apps to work. If Facebook works properly in safe mode but not in normal mode, you can bet that one of your apps is to blame.

Restarting your Note5 to safe mode is easy. Here’s how it’s done:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Open Facebook app and see how it works. To know if there’s a difference, use Facebook app for a few hours.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

 

Reset app preferences

Some apps may not work properly if a required system app is turned off or disabled. To ensure that all default apps of your Note5 are on, follow the steps below:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Note8 and check for the problem.

 

Factory reset

Ultimately, you want to factory reset your Note5 if all our suggestions above won’t help. There may be a system bug that prevents the app from loading normally. If you haven’t factory reset your phone before, follow the steps above on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix your Galaxy Note5 if apps keep crashing [troubleshooting guide]

Another common issue that many #GalaxyNote5 owners have encountered is about apps crashing for no reason at all. If you are one of the unlucky users who happen to have this issue, this troubleshooting may help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy Note5 phone number exists in two networks after porting

Warning brace yourself for this epic event. I first bought a phone and certain new service plan through Total Wireless. I had it out 2 months and then I went to upgrade so I chose the option to bring my own phone to Straight Talk and I bought the Sim kit with it. all I wanted to do was simply Port my cell phone number from Total Wireless to Straight Talk, even though Total Wireless is a sister company to Straight Talk, believe it or not. Then tell me why that this is day 10 going in today 11 that the number is ported over successfully apparently but I have the same telephone number for two different phones through two different providers? The phone’s pick out what numbers that they will accept and what numbers I can receive from one phone to the other. I can even call myself from one phone to another how is that possible. I’ve talked to numerous countless disrespectful customer service agents even managers been on the phone for hour and a half at the max and get hung up on. Sincerely one disgusted irritated don’t know what to do next Consumer.

Solution: Total Wireless and Straight Talk may be considered sister companies in some sense but their each of their systems are separate from one another. Total Wireless has its own set of network infrastructure, support and everything else. The same is true for Straight Talk. If you simply asked Straight Talk to port your Total Wireless number to their network without deactivating it with Total Wireless first, this is the reason for your situation right now. In other words, telling Straight Talk that you want to use a particular number does not automatically deactivate that number from Total Wireless’ system. Your Total Wireless account or number must still be active and since there was no reason for Total Wireless to deactivate it, it remains active. What you need to do is simple: talk to Total Wireless and let them deactivate your account. It may take effect immediately or a few days so be sure to ask them for information so you’ll know.

Problem #2: Galaxy Note5 won’t send SMS: how to change the Message center number

I just switched from Verizon to Consumer Cellular, and I can receive but not send text messages. On your May post, you told the person it is probably the message center number and to “go to the dialer and enter *#*#4636#*#*. If all goes well you should be brought to a hidden menu setting on your phone.”  All did _not_ go well; I get a number not in service message. Is there another route to try?

Solution: Access to hidden service menu is originally designed by Samsung for qualified technicians only. In order to avoid average users from messing the system, carriers may block them from accessing the service menu on carrier-branded Samsung phones. If typing *#*#4636#*#* on your phone’s dialer yields nothing, then your carrier must have disabled this service menu access. To change the Message Center Number (MCN), try these steps:

  1. Open Samsung Messages app.
  2. Tap More settings at the upper right (three-dot icon).
  3. Select Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Select Message center to edit it.
  7. Tap Set to confirm the change.
  8. Restart the phone.

Problem #3: How to fix your Galaxy Note5 if apps keep crashing

All forms of apps on my device force close themselves after a certain period of time. All my social media apps stop pushing notifications. I have turned off the doze feature as well any other feature that would close an app to save battery. There’s no antivirus or ram cleaner installed either. The apps just close if I turn off the screen and even when the screen is on, if I switch between two apps, the previous one force closes either immediately or after some time.

Solution: There are  a number of possible reasons why apps on your Note5 may be doing this. Some of the common reasons include the following:

  • bad third party app
  • unknown software glitch
  • bad battery
  • Hardware malfunction

What to do if app on your Galaxy Note5 keep crashing

Based on the possible causes above, these are the things that you can do to fix the issue on your end:

Solution #1: Recalibrate the battery and Android

We recommend that you try to recalibrate the battery and operating system first. Android may sometimes lose track of actual battery levels after some time, which can then lead to premature reboots. To ensure that the operating system detects the correct battery readings, follow these steps to recalibrate it:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Solution #2: Check for bad third party apps

If nothing works after you recalibrated the battery and the OS, the next troubleshooting to do is to check for the possibility that a bad third party app may be causing it. To do that, you need to restart your Note5 to safe mode. It is an independent software environment used by technicians to see if there’s a bad third party app that interferes with Android. Safe mode only blocks third party apps so apps that came with the operating system (preinstalled apps) are expected to work. Here’s how to do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone while it’s on safe mode and check if apps continue to crash.

If pre-installed apps work, it’s possible that one of your downloaded apps is causing the problem. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Solution #3: Factory reset

Have you tried doing a factory reset? This is a necessary troubleshooting step in this situation especially since you’re having trouble with all apps. We’re thinking of a possible Android issue so factory resetting the device may help.

To factory reset your Note5:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. Let the phone run for 24 hours without adding any apps.

Solution #4: Send in the phone

Should nothing work after doing all the steps above, there must be something wrong with the hardware. It can be due to a battery problem or a motherboard malfunction. To resolve your issue, you must let Samsung check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to troubleshoot your Galaxy Note5 not receiving text from a particular contact

Is your #GalaxyNote5 not getting all incoming text messages? Check this short troubleshooting guide and see if it helps.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to troubleshoot Galaxy Note5 not receiving text from a particular contact

I have a Samsung Galaxy Note5 that I have recently found out one of my contacts..who a week ago individually sent me a text message and it worked. Just yesterday he sent me 2 or 3 texts and I did not receive them. I found this out when I received a group text that someone else initiated and he was included and he said that I must’ve blocked him, but I hadn’t. So, I text him and I never received a individual response. He could text me in the group but not individually.

I tried deleting him as a contact and resaving him. I restarted my phone. Then today I turned my phone off for several minutes and turned back on and still doesn’t work. I asked him to call me and that works…so it’s just the SMS and only…well I hope…with him. Any ideas?

I was curious if I did the wiping the cache partition if that would help and if I did that would have have to back up or is that only for the the factory reset. Also…When he called me, it said I was in a totally different city. Anything with that either?? Thanks.

Solution: When you wipe the cache partition, you’re only dealing with a set of temporary files and folders, which are not part of permanent operating system directories. In other words, your device can survive without them. You can delete the cache partition without fear of losing something important. With factory reset, the opposite is true. While you won’t lose necessary default system files, folders, and apps, you’ll erase your data such as photos, videos, customizations, and third party apps. Before you factory reset, be sure to back your files up.

We’re not entirely sure what you mean by a caller saying you’re in a different city. Did he get an indication during the call that you are located somewhere where he thought you must be? The information may be machine-generated and may not be accurate. You have to talk to your carrier about this.

How to troubleshoot Galaxy Note5 not receiving text from a particular contact

There’s a number of possible reasons why your Note5 may not be getting messaging from a certain number. Let’s discuss each of them briefly and how to address each of them.

Check for messaging blocks

You may have nominated a contact’s number to be blocked. Try checking your messaging app’s settings for any possible blocks. Here’s how (steps applicable for Samsung Messages app only):

  1. Open Messages app.
  2. Tap More settings at the upper right (three-dot icon).
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Block messages.
  6. Make sure to check each of the items in this section: Block numbers, Block phrases, Blocked messages.

Wipe text messaging app data

The problem may be caused by a bug or block setting on your text messaging app. Try wiping the app’s data and see how it works. Follow these steps:

  1. Create a backup of your text messages using Smart Switch (if you don’t want to lose them).
  2. Open Settings app.
  3. Tap Apps.
  4. Tap on More settings at the upper right (three-dot icon).
  5. Select Show system apps.
  6. Find and tap your app.
  7. Tap Storage.
  8. Tap Clear Data button.
  9. Restart your S9 and check for the problem.

Use another text messaging app

Should wiping your text messaging app’s data won’t work, you can also use an alternate messaging app. Make sure to stick to official messaging apps like Google’s Android Messages to be safe.

Contact your network operator

If both solutions won’t help at all, be sure to let your carrier know so they can troubleshoot the problem with you. There may be an issue on their end preventing some of your messages from being forwarded to your device.

Problem #2: What to do if Galaxy Note5 is losing power fast after an update

I think I finally found the culprit to my 70 percent battery drain issue on my Galaxy Note5. After recent update my fingerprint suddenly didn’t register or my backup password but luckily I had it set to Swipe to open it but I cant lock it or get in there to change the backup password or the fingerprint that’s registered. It’s not a big deal bcuz I have my own security a trusty app lock, however it is draining my battery at a rapid pace. 70 percent and I am clueless how to fix it. And the screen keeps coming on all by itself. It had me thinking someone was watching me. lol

Apparently Samsung had this same issue back in 2016 from what I saw while googling for a solution but I’m not seeing recent reports.

Solution: Battery drain issue happens to all devices, but almost always to old or aging devices. If your Galaxy Note5 is over a year at this time, you should start noticing that the battery’s performance is no longer as good as it when the device was brandnew.

If there was a drastic battery performance drop right after installing an update however, you should try the troubleshooting steps below.

Wipe the cache partition

This is an important first troubleshooting step, especially if issues started to coincidentally occur following an Android update. At times, system updates may corrupt the system cache, which usually results to all sorts of issues. To ensure that your phone has fresh system cache, you want to clear the system cache with these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Keep your apps up-to-date

This is a basic but often forgotten maintenance step. In your case, you want to make sure that all of your apps are not just updated but also compatible. Most official apps from known publishers are compatible with the latest Android versions but some apps may not. It’s your responsibility to keep your apps updated and compatible. If you get apps from other sources outside the Play Store, pay close attention to them and ensure that they’re compatible. If you don’t know how to update them, contact their developers.

If all your apps are taken from the Play Store, be sure to update all of them (if you change the default setting that allows the app to download and install updates automatically). Here’s how to do that:

  1. Open Play Store app.
  2. Tap More settings at the upper left (three-line icon).
  3. At the very top where you see the photo for the selected Google account, tap on the profile photo of the account you want to use.
  4. Once you’ve selected the profile you want, select My apps & games and update your apps.

Recalibrate Android and battery

Sometimes, Android may lose track of the actual battery levels. To recalibrate the operating system so that it gets accurate battery level readings, do the following:

    1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
    2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
    3. After the elapsed time, unplug your device.
    4. Restart the device.
    5. Use your phone until it completely runs out of power again.
    6. Repeat steps 1-5.

 

 

Factory reset

Wiping your phone’s software information and returning all settings to their defaults is an important troubleshooting in this situation. Make sure to back your phone’s data up first before doing the reset.

To factory reset your Note5:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. Let the phone run for 24 hours without adding any apps.

Get a new battery

Should all the solutions above fail to resolve battery drain issue, replace the battery.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note5 with a battery issue: won’t go beyond 77% when charging

Hello and welcome to today’s troubleshooting article. If you are a #GalaxyNote5 owner having a battery issue lately, make sure to check the first case in this post and see if our suggestions will help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Note5 with a battery issue: won’t go beyond 77% when charging

Greetings. Since the latest software update I’ve been having issues with my battery status level displayed. When the phone is on and charging wirelessly or via usb the battery level does not go above 77%. Now if I turn the phone off and charge it via usb the battery level will charge to 100% but when I turn my phone back on it displays a level in the 70s. I tried the cache clear out on one of you trouble shooting links and have done a soft and even a full reboot a few times. Im wondering if the issue is the battery.

Solution: For a case like this, there’s always a chance that the issue might lie on the battery. To troubleshoot your problem, follow the steps below:

Calibrate battery and OS

Sometimes, Android may lose track of the actual battery levels. To recalibrate the operating system so that it gets accurate battery level readings, do the following:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

Observe in safe mode

One of the causes that we should look into is the possibility that a bad third party app may be causing the battery to malfunction. What you need to do is to let your phone run on safe mode for a few days to notice if there’s any difference.

To boot your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone while it’s on safe mode for at least 48 hours.

If the battery appears to work properly on safe mode but not on normal mode, that means a third party app is causing it. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Note5 is still problematic, repeat steps 1-4.

Factory reset

Wiping your phone’s software information and returning all settings to their defaults is an important troubleshooting in this situation. Make sure to back your phone’s data up first before doing the reset.

To factory reset your Note5:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.
  10. Let the phone run for 24 hours without adding any apps.

Replace the battery

Should nothing change even after doing a factory reset, you can assume that your phone must have a battery issue. Make sure that you get an official Samsung battery replacement to fix the problem.

Problem #2: Galaxy Note5 keeps getting a black screen with a white X at the bottom

I need urgent help please! i am having annoying issue with my Note5 at&t, whenever i connect charger to my phone it opens gear VR service showing a complete black screen with a sign “x” at bottom left or right side of the screen, then i have to restart it by pressing volume and power button simultaneously, i’ve tried around 6 to 7 charger but some problem exists, and if i charge my device after shutting down my phone colour bit changes and stop charging after 5 seconds, i am fed up of this now i have not used my phone from quite long time, please help me to solve this issue, i’ve searched it on google but never get any satisfying solution, please get this issue resolved.

Solution: This issue is either due to a broken charging port or bad software. Make sure that you factory reset your Note5 (steps provided above) to see if a software bug or misconfiguration is causing the problem. If the problem returns after wiping the device with a factory reset, then bad hardware must be to blame. We’ve observed this issue occuring on devices with broken charging ports so make sure to let Samsung check the port so they can repair it.

Problem #3: Galaxy Note5 screen bleeding purple after accidental drop

My Samsung Galaxy Note5 (only 6 months since purchase) fell from the counter to the floor when the charge cord was snagged. It fell about 4 feet. No visible damage to the phone and it was working just fine for almost a week, then the screen started bleeding purple and then went black. It was still functioning properly while “dripping” purple for about a day. The phone will still charge, but screen is completely black. What can/should I do?

Solution: This is clearly a hardware issue. The “bleeding” that you see is an indicator that the phone’s LCD or monitor has been damaged. There’s no software solution for that. Bring your device to Samsung so they can replace the screen assembly.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.