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galaxy note 9

Samsung Galaxy Note 9 screen starts to flicker after the Android 9.0 Pie update

Screen flickering issues can either be due to a minor firmware problem or a serious hardware issue involving the display itself. Some owners of the Samsung Galaxy Note 9 reported that shortly after they updated their phones to Android 9.0 Pie, the screen started to flicker. Assuming that there’s no sign of physical or liquid damage, it’s most likely due to a software-related issue.

So, in this post, I will walk you through in troubleshooting your Note 9 with a screen flickering issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

The following are things you can do if your Galaxy Note 9 has a screen flickering issue after the Android Pie update…

  1. Run your phone in Safe Mode and continue using it.
  2. Uninstall third-party apps that may be causing the problem.
  3. Wipe cache partition to delete and replace old system cache.
  4. Factory reset your phone.

You have already rebooted your phone many times but if still not, then try that and see if that improves your phone’s performance or get rid of the flickering. If not,then try running your device in safe mode to temporarily disable all third-party applications. There are times when third-party apps cause the screen to flicker especially CPU- and GPU-intensive ones. This is how you restart your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming the screen flickering issue doesn’t occur in this mode, the next thing you have to do is find out which of your apps is causing the problem and uninstall it. That should take care of the problem.

However, if the issue continues even in safe mode, then you have to delete the old system cache so that it will replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition. Android will automatically create a new cache for the new firmware. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as the cache is being rebuilt. Once it becomes active, try to see if the flickering continues and if so, then you have to backup your files and data and then factory reset  your phone. It’s necessary at this point to rule out the possibility that it’s just a firmware-related concern. So, take time moving your important files over to your SD card, computer or to the cloud. After that, remove your Google account from your phone and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem continues after the reset, bring your phone to the shop so the technician can check it for you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 can’t connect to Wi-Fi after Android 9 Pie update

A few days after the Android 9.0 Pie update for the Samsung Galaxy Note 9 was rolled out, we started receiving complaints from our readers. Among the most common issues is the WiFi that reportedly started to drop and others even said that their Note 9 can no longer connect to the same network they used to connect. The Pie update for this device was a success which means there were only minimal issues compared to updates for older Galaxy devices. However, there are still problems that may occur every now and then but necessarily serious.

The WiFi-related problem we tackled in this post can also be just a minor issue with the phone. As the owner, you should take time troubleshooting your device if you’re having similar issues with your phone as you may not need to bring the device in for check up or repair. So, continue reading down below as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your Galaxy Note 9 can no longer connect to WiFi after Android Pie update?

Here’s one of the problems we received from our reader that best describes this issue…

My Note 9 has just been updated to Android Pie and shortly after that, the WiFi is lost. I mean, it disconnected from the network and when I tried reconnecting it won’t. Everything was fine prior to the update. In fact, the download finished but now it won’t connect. Do you guys know what to do about this?

If you have this kind of problem, here’s what you need to do to address it…

  1. Perform the forced restart.
  2. Reboot network equipment.
  3. Reset Network Settings.
  4. Factory reset your phone.

The first thing you need to do is to perform the forced restart procedure by pressing and holding both volume down and power keys at the same time for 10 seconds or more. This will refresh the phone’s memory as well as reload all its applications and services. It’s important that you start your troubleshooting with this procedure because most of the time, the problems that occur after an update are not really serious. A forced reboot can often fix them and doing this may save you from all the trouble of doing all the necessary troubleshooting procedures.

So, once the phone becomes active after the reboot, allow your phone to connect to the same network and see if the issue persists. If it does, then restart your network equipment such as the modem and/or router. I understand that the problem occurred after an update and that the phone was working fine but issues with network equipment may also occur anytime. So, take a little time unplugging them. Leave them without power for a minute or two and then plug them back and try to reconnect. If the problem stays, then go after the network settings of your device.

The next thing you must do is reset all network settings of your phone. This will bring the phone back to its out-of-the-box network configuration. Don’t worry as none of your files and data will be deleted if you did this. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After doing this, turn on WiFi to scan for available networks. Try to reconnect to the same network and if the problem continues, then you have no other choice but to reset your phone.

After the first 3 procedures and you Galaxy Note 9 that’s already running the Android 9.0 Pie still can’t connect to the WiFi network, then you must reset it. But before that, make sure to create a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 9 that won’t turn on after Android 9 Pie update?

Many Samsung Galaxy Note 9 users received the Android 9 Pie update last week and while majority didn’t have issues with it, there were some who encountered some problems. We’ve been contacted by some of our readers who reported that their phones no longer turns on after Android Pie was installed. Is this a problem with the new firmware or is it just an issue with the phone?

It appears like it’s actually just an issue with the phone and it’s not really a serious problem. A couple of users that I personally know said that their devices seemed to have slowed down after the update and one even said that such issue also resulted to the phone being unresponsive. They were able to fix their problems though and I will share with you the solution they used so continue reading as this article may be able to help you one way or the other.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here’s what you should do if your Note 9 turned off and would no longer turn on after the Android 9 Pie update…

Forced restart. This is the procedure that could fix the problem with your phone that won’t respond after its firmware is updated. It’s because the reason why it’s unresponsive is because the system crash. Of course, you can’t do anything about a phone that won’t respond so you make it respond by doing the the simulated battery pull procedure. To do this, press and hold the volume down button and the power key at the same time and keep them held down together for 10 seconds or more. Your phone should boot up successfully after that but if not, then charge it for 10 minutes or so. Even if your phone doesn’t show the charging symbol, leave it connected to the charger for a few minutes and then perform the forced restart again. It should boot up this time but there’s no guarantee that the firmware won’t crash again.

If your phone becomes unresponsive again after a few hours or days of use, then you must backup your files and data and then reset it. That should take care of the problem and allow your phone to function properly with its Android 9 Pie firmware and the new One UI.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to hard reset Samsung Galaxy Note 9

You only need to hard reset your Galaxy Note 9 if you can no longer access Settings or if the phone get stuck while booting up. It’s basically just like the factory reset and both have the same benefits but the difference is how they’re carried out. In this post, I will walk you through on how to hardware your Note 9 but before that, I will differentiate the two resets so that it would be clearer for all our readers what we mean if we use hard reset and factory reset.

The usual factory reset is when you bring the phone back to its default configuration through the Settings menu. Needless to say, your phone must, at least, be able to open the Settings app to be able to do this. However, if it’s not booting up properly or takes a long time to open applications, then it’s time you performed the hard reset or what we often call “master reset.”

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Before you perform the hard reset, if possible, backup your files and data as they will be deleted. Also, try to remove your Google account from your phone or at least, try to see if you know your password because if the account isn’t removed, the Factory Reset Protection (FRP) will be triggered and if you don’t know your Google ID and password and use a different account in setting it up, you will be locked out of your device. With all that being said, here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9

The Google Play Store error “Authentication is required” may occur from time to time. It’s because it’s not a device-specific problem but an issue with the Play Store itself. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. The thing is it might be a very pesky little error but it’s not really that hard to fix. In fact, you may be able to get rid of it by doing a procedure or two.

Continue reading below as I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing up the “Authentication is required” error every time you try to download an app from the Play Store. Since we’ve encountered this problem in the past, we’ll share with you the procedures we used to fix it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if your Galaxy Note 9 keeps showing the “Authentication is required” error…

  1. Reboot your phone.
  2. Resync your device with Google servers.
  3. Clear cache and data of Play Store.
  4. Remove your Google account and add it again.
  5. Factory reset your Note 9.

First of all, you must try to restart your phone especially if it’s the first time you encountered this error. It’s because it might be just a result of a minor glitch in the system. Better yet, try doing the forced restart by pressing both volume down and power keys at the same time and holding them down together for 10 seconds or more. After which, download and app to see if the error still shows up.

It is an authentication error and if you’re pretty sure that you’ve properly set your account up in your phone, it might be just a minor issue with the sync. Your phone must be properly synced with Google servers. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync.

After doing the first two procedures and the error is still showing up, then try clearing the cache and data of the Google Play Store itself. This will reset it back to its default settings and configuration as well as replace its cache and data files that may have been corrupted for some reason. Many owners who encountered this problem said this procedure fixed the problem so it might work for you as well.

The next thing to do is to remove your Google account from your phone and just add it again. Authentication has something to do with your account, most of the time. Removing and readding your account will let you know if your password still works because if not, you won’t be able to properly setup your device. After this and the error is still showing up, then you have no other choice but to do the next procedure.

Backup your files and data and then factory reset your Galaxy Note 9. You need to do this because you really can’t download and install applications from the Play Store without addressing the “Authentication is required” error.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 can’t install apps on SD card due to Play Store error 18

Some owners of the Samsung Galaxy Note 9 have been complaining about the Google Play Store error 18 which shows up when they’re trying to install an app. The error message goes like this “App can’t be installed on USB storage or SD card. Try again and if the problem continues, get help troubleshooting. (Error code: -18)” and apparently, the same error would show up if you try downloading the app again.

More often, this is just a minor problem and there were those who reported that the problem disappeared even if they didn’t do anything about it. However, there were some who had to perform some basic troubleshooting to fix the issue. So, in this post, I will guide you on how to fix this problem. If you’re one of the users who have encountered the said error, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you need to do if your Galaxy Note 9 keeps showing the error 18 when you install applications…

  1. Reboot your phone if it’s the first time the error occurred.
  2. Make sure your SD card is working properly.
  3. Remove your Google account and add it again.
  4. Reset your phone.

A reboot may be able to fix this problem especially if it’s the first time that you encountered it. The reason is that the error might be due to a very minor firmware-related issue affecting the Google Play Store. So, restart your phone and see if it get fixed. If not, then move on to the next procedure.

Another possibility is that the SD card you’re using may already be corrupt or damaged and that might be the reason your Note 9 cannot write on it. So, try to unmount it and then mount it again to see if it gets detected and read. If it doesn’t, then try reformatting it, although you may lose all your files if you did but you really don’t have much of a choice now. However, if the SD card gets detected after unmounting it, then try installing applications. Better yet, try installing the app on your phone’s internal storage, if possible, and just move it to the SD card later.

If the problem persists after the first two procedures, try removing your Google account from your phone and then reboot it. Since your phone is tied to your account, there’s always a possibility that the problem is with the account. After the reboot, try setting up your account once again and try install the app you want. If the problem continues while the SD card is working properly and you badly need to install the app, then you have no other choice at this point but to reset your phone. Take time backing up your files and data as they will be deleted. After which, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

5 Best Wireless Chargers For Galaxy Note 9

Looking at upgrading some of your accessories for the Samsung Galaxy Note 9? Wireless charging is one area you might want to look, so that you can keep your new Galaxy Note 9 at full battery without ever having to risk damaging the USB-C port. Ports get damaged rather often, which stop phones from taking advantage of their fast charging capabilities and sometimes their charging capabilities altogether. A good wireless charging pad will not only charge your phone up quickly, but keep your charging port safe from harm as well. Today, we’re showing you some of our favorite options available right now. Here are our top picks.

ProductBrandNamePrice
iOttieiON Wireless Plus Fast Charger Qi Charging Pad 7.5WCheck Price on Amazon
SamsungSamsung Qi Certified Wireless Charger PadBuy on Amazon|$29(Price as of 02/16/2019 10:32 ET)
SamsungSamsung Qi Certified Fast Charge Wireless Charging Convertible Stand/PadBuy on Amazon|$49.46(Price as of 02/16/2019 10:30 ET)
SpigenSpigen Essential F300W Wireless ChargerBuy on Amazon|$24.99(Price as of 02/16/2019 10:32 ET)
CHOETECHCHOETECH Wireless Charger, Qi CertifiedBuy on Amazon|$13.99(Price as of 02/16/2019 10:32 ET)

* Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

iOttie ION Wireless Qi Charging Pad

The ION wireless charging pad might be one of the best options on this list, featuring both a premium design and high-end build quality. It’s slightly bulky, but also has this neat carpet-like mesh material covering it. As the name implies, it’s compatible with Qi technology, so it’ll work with the Samsung Galaxy Note 9, as well as many previous Samsung phones and flagships. It has a regular 5V/1~2.4A output for standard Qi devices, but if you’ve got a Samsung flagship, the iOttie ION can push up to a 10W output. A second device can be charged with a USB-A output coming from the wireless charger as well. For $50, you get a fairly stylish and premium wireless charger.

Buy it now: Amazon

Samsung Convertible Wireless Charger

You also might want to consider Samsung’s crown jewel: the Samsung Convertible Wireless Charger. If you’re looking for premium, look no further. Samsung has put a lot of effort into making this wireless charger look as luxury as possible. It’s convertible, so you can choose to operate this wireless charger as a stand or as a charging pad. It has a built-in cooling ring, which dissipates heat so the charger and your phone don’t get too hot. It can fast charge Samsung phones, like the Galaxy Note 9, with up to 9 watts of power, but will lower that for non-Samsung phones. It’ll keep fast charging in place for later iPhone models as well (i.e. the X, 8, and 8 Plus).

Buy it now: Amazon

Samsung Wireless Charging Pad

If you don’t want to spend the money on Samsung’s premium charging pad, then you might want to consider what they’re offering in the standard unit. It’s an older style that essentially looks like a saucer. They are equipped with fast charge, so you do get that 9W of power outputted to Samsung devices and other approved phones. Phones that aren’t up to the Wireless Charging Pad’s standards will charge at a slower rate, but this should do fine for the Galaxy Note 9. This is definitely more of a functional and practical wireless charging pad, which means it can be had for a meager $35.

Buy it now: Amazon

Spigen Wireless Charging Pad

Spigen is the maker of many great phone accessories — from cases, to car chargers, and now, wireless charging pads. Most of their products are top-notch, and the same goes for the Spigen Wireless Charging Pad. It is a stand, which makes it the perfect accessory for your desk — charge up your new Galaxy Note 9 while you’re finishing up some work or having a meeting. And since it’s a stand, you can very easily see when a notification comes through without having to pick up your phone. It doesn’t appear that it has any particular fast charging capabilities, so you’ll just be charging your Galaxy Note 9 at a normal rate.

Buy it now: Amazon

Choetech Qi Wireless Charging Mat

Last, but certainly not least, you might want to consider a wireless charging mat, particularly this one by Choetech. It has a neat, anti-slip rubber base, so you won’t have to worry about your smartphone slipping off of this one. It’s fairly small, so you can only charge a single device at a time, but in addition to the Galaxy Note 9, it will work with any Qi-supported smartphone. Simply set your phone down on the wireless charging pad and charging begins immediately. The thickness of this wireless charging pad is quite amazing, only coming in at a meager 0.3mm. Check it out for yourself at the link below.

Buy it now: Amazon

Verdict

As you can see, there are a lot of excellent wireless charging pads available today for all budgets — if you’ve got only a couple dollars to spend, there’s something here for you. But, if you have a little bit of money you want to drop on a luxury and high quality wireless charger, there’s something here for you, too. What’s your favorite wireless charger? Let us know in the comments section below.

ProductBrandNamePrice
iOttieiON Wireless Plus Fast Charger Qi Charging Pad 7.5WCheck Price on Amazon
SamsungSamsung Qi Certified Wireless Charger PadBuy on Amazon|$29(Price as of 02/16/2019 10:32 ET)
SamsungSamsung Qi Certified Fast Charge Wireless Charging Convertible Stand/PadBuy on Amazon|$49.46(Price as of 02/16/2019 10:30 ET)
SpigenSpigen Essential F300W Wireless ChargerBuy on Amazon|$24.99(Price as of 02/16/2019 10:32 ET)
CHOETECHCHOETECH Wireless Charger, Qi CertifiedBuy on Amazon|$13.99(Price as of 02/16/2019 10:32 ET)

* Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

5 Best Portable Power Bank Charger For Galaxy Note 9

Need to keep your Galaxy Note 9 charged while on the go? If you’re unable to stay near an outlet for a little while, this can prove to be difficult. But, there’s still a way to keep your Galaxy Note 9 charged when you are quite literally on the go. You can do that through a Power Bank – a small, portable battery encased in plastic that you can hook up to your Note 9, just the way you would hook up your Note 9 to a wall adapter — by way of a cable. These power banks usually have anywhere between 5,000mAh to upwards of 10,000mAh, allowing you to charge up your Galaxy Note 9 up to full multiple times. Not sure which one to get? Here are out favorite picks.

Portable Power Bank Charger For Galaxy Note 9

RAVPower 26,800mAh Battery Pack

First up on our list is the RAVPower 26,800mAh Battery Pack. If you need something that can keep your Galaxy Note 9 charged up for a few weeks, as well as any other devices that you might have, then the RAVPower 26,800mAh Power Bank will keep you happy. It’s a little bit larger in profile size, but it should still fit in your back pocket rather easily. If not, it should fit in a bag or backpack without taking up hardly any space at all. It supports a bunch of charging safety features to keep your new Galaxy Note 9 safe from harm as well. There are three USB chargers, so you can charge three devices at once. Unfortunately, there’s no support for Quick Charge here.

Buy it now: Amazon

iMuto 20,000mAh Power Bank

One neat power bank that we have is the iMuto 20,000mAh Power Bank. It has a few thousand less capacity than what RAVPower is offering in the 26,800mAh Battery Pack, but it’s a little slimmer as well. It’s also great at showing you how much capacity is left in it with a LED display — the capacity is actually show in percentile format with digital numbers. There’s a built-in flashlight as well, which is helpful for finding things in your car at night. It has two USB-A ports, allowing you to plug any type of cable in for your phone. Smart protection is built into this power bank, keeping your phone safe from overcharging, power spikes, and more.

Buy it now: Amazon

Anker PowerCore 20,100mAh Battery Pack

Next up, we have the Anker PowerCore 20,100mAh Power Bank. Anker creates a ton of high quality power accessories, and this power bank is no different. It’s actually quite slim, so it can easily fit in a front or back pocket. The large capacity means you can keep your smartphone charged not only all day long, but throughout the week as well. You should have plenty leftover for other devices, too. It has a total output of 4.8A, which is faster than most Power Banks on the market right now, but it’s not actually Quick Charge.

Buy it now: Amazon

RAVPower 16,750mAh Battery

The RAVPower iSmart+ is another phenomenal power bank. It has a whole 16,750mAh capacity, which is the lowest on this list, but this is still a pretty high capacity power bank. You’ll be able to charge your Galaxy Note 9 from dead to full at least four times. There’s no support for Qualcomm’s Quick Charge, with a total output of 4.5A. It’l still charge your Galaxy Note 9 at a rather decent rate, but don’t expect to get at-home speeds from a wall outlet. The Power Bank is filled with a bunch of power safety features as well.

Buy it now: Amazon

CXLiy 24,000mAh Power Bank

Last, but certainly not least, we have a rather large power bank: The CXLiy 24,000mAh Battery Pack — it has three USB ports for charging multiple devices at once, but keep in mind that using all of those ports will slowdown charging time across the board. The neat thing about this power bank is that it has an attractive design and is able to show your battery capacity left in an LED display. It actually shows how much you have left in a percentile format. It comes with a micro-USB cable for charging the power bank itself. As you might imagine, it’s full of safety features to keep your device protected against overcharging, power spikes, and more.

Buy it now: Amazon

Verdict

As you can see, there are a lot of phenomenal power banks available. There are tons of other great power banks out there, but these are just a few of the best. They’ll keep your Galaxy Note 9 safe from harm with safety charging features, and many of these have the capacity to charge it from dead to full multiple times.

Portable Power Bank Charger For Galaxy Note 9

5 Best Bluetooth Headsets For Galaxy Note 9

If you’re on the go frequently and need to regularly take phone calls, then you know just how important a Bluetooth headset can be. A good Bluetooth headset will allow you to connect up to your Galaxy Note 9 and take your meetings on the go. If you’re stuck in traffic or have a long ways to drive, a Bluetooth headset will allow you to not only hear a conversation in crystal clear quality, but it’ll allow you to also speak without any muffling or distortion on the other end. Not only that, but good quality Bluetooth headsets will last a long time without needing to be charged constantly. Here are some of our top picks.

Bluetooth Headsets For Galaxy Note 9

Plantronics Explorer 50

If you’re looking for something that is low profile and that will bring you the crystal clear audio quality you need, consider what Plantronics is offering with the Explorer 50. It will bring you a whole 11 hours of talk time, and with a Deep Sleep mode, you can keep the battery maintained at its current level for up to three months before needing to charge again. It’s on Bluetooth 3.0, but will work with newer versions of Bluetooth as well. On the Galaxy Note 9, a battery meter will appear in your notification pane when this headset is connected, giving you an idea of how much juice you have left. A single microphone with Digital Signal Processing (DSP) means that your listeners are going to be able to hear your voice with crystal clear quality, given that you have a good wireless signal.

Buy it now: Amazon

MPOW Pro Trucker

You might also want to consider what the MPOW Pro Trucker has to offer — this is a full-size Bluetooth headset that gives you the one earcup, then a band that goes over your head and places the stabilizer near your other ear. A microphone sticks out toward your mouth — it’s built with 4X noise cancelling microphone technology, so it shouldn’t pick up any ambiance. Overall, it’s really comfortable, which makes it perfect for long trips and long calls. It has a whole 12 hours of straight talk time available, with around 200 hours of standby time available. It’s super easy to connect up to the Galaxy Note 9, unlike your typical Bluetooth headset that is confusing and unclear.

Buy it now: Amazon

MPOW Jaws V4.1

MPOW also makes the Jaws 4.1, which is another top-rated headset. These are a whole lot more comfortable than your typical headset, as you get a couple of comfortable earbuds to place inside your ears. They connect up to a ring that rests around your neck, where you can easily adjust volume levels, accept and end calls, and easily start Bluetooth pairing. This ring also functions as the microphone. CVC6.0 noise cancelling technology means that your microphone will only pick up what you’re saying — there should be little to no ambiance pickup. It has Bluetooth 4.1, should last up to 13 hours of straight talk time, and can last up to 350 hours on standby.

Buy it now: Amazon

WSCSR Bluetooth Headset

If you really don’t like these full-size headsets, you might want to look at something that is more functional, simple, and practical. That’s what the WSCSR is — it’s a single device that hooks to one of your ears, acting as an earpiece and a microphone. It’s super low profile, and still has buttons for managing volume levels up or down, as well as giving you the ability to accept or decline calls, as well as hang them up when you’re done. You’ll only get five hours of straight talk time with these, but that’s to be expected with such a low profile.

Buy it now: Amazon

Toorun M26

Last, but certainly not least, we have the Toorun M26. This is another low-profile headset that rests on a single ear, functioning as a earpiece and a microphone. The mic has noise cancelling technology built in, so it should only be picking up what you’re saying into it. It’ll actually allow you to pair this unit to two different phones, if you so choose. There are warnings for high, medium, and low battery. There’s even a handful of voice functions for using this with Siri, Google Assistant, Samsung Bixby, and more.

Buy it now: Amazon

Verdict

As you can see, there are a lot of great and comfortable headsets available for the Galaxy Note 9. No matter which you choose, you’re getting a comfortable and crystal clear audio experience. Really, it comes down to how much battery life you need. If you need plenty, you can’t go wrong with the MPOW Jaws V4.1.

Bluetooth Headsets For Galaxy Note 9

10 Best Fast Charging Type C Cable For Galaxy Note 9

If you’re looking at picking yourself up a Samsung Galaxy Note 9, you might want to buy a few extra Type-C cables to go with it. It comes with one, of course, but having spares around never hurt, especially if you need to grab one real quick on your way out the door. However, you have to be careful when you purchase fast charging Type C cables, as they’re not always constructed properly — this can lead to overheating, outright failure, and sometimes, the cable just breaks due to poor quality of insulation or wiring. With that in mind, you need to make sure you’re buying a cable that is top rated and properly constructed. Here are our favorites for the Samsung Galaxy Note 9.

ProductBrandNamePrice
BelkinBELKIN F2CU029bt1M-BLK 3.1 USB-A to USB-C Cable, 3ftBuy on Amazon|$19.9(Price as of 02/16/2019 10:30 ET)
AUKEYAUKEY USB C Cable 3.3ft Braided [3 Pack] USB 3.0 Type C Cable Fast ChargeBuy on Amazon|$13.99(Price as of 02/16/2019 10:30 ET)
VolutzUSB C Cable/Type C to USB Fast Charging Cords (5-Pack; 10ft+6.5ft+2x3.3ft+1ft)Buy on Amazon|$18.98(Price as of 02/16/2019 10:30 ET)
3A Heavy Duty, Agvee Seamless USB C CableCheck Price on Amazon
AnkerAnker USB Type C Cable, PowerLine USB C to USB 3.0 Cable (3ft)Buy on Amazon|$7.99(Price as of 02/16/2019 10:30 ET)
mophiemophie 2 Meter PRO Cable - USB 2.0 USB-A to USB-C CableBuy on Amazon|$29.95(Price as of 02/16/2019 10:30 ET)
BrexLinkBrexLink USB Certified Type C Cable, USB C to USB A ChargerBuy on Amazon|$9.99(Price as of 02/16/2019 10:31 ET)
CHOETECHCHOETECH USB Type C Cable, USB C Cable (6-Pack,1x1.6ft+4x3.3ft+1x6.6ft) USB C to USB A Charger Fast Charging Cord Compatible with Samsung Galaxy Note 9 S9 S8 Note 8, Nintendo Switch, Nokia 8,LG G5 G6Buy on Amazon|$14.99(Price as of 02/16/2019 10:31 ET)

* Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

BrexLink Type C Cable

First up, we’re looking at a batch of cables from BrexLink. These are certified USB cables that have a braided nylon for the insulation, and then some high quality wires underneath. You actually get a two-pack with your purchase, giving you an extra cable for, say, charging in the car. These are safe cables that won’t fail on you, and they’ll easily be able to provide the fast charging that you need for your Galaxy Note 9. It has fast data transfer, as it is based off of the current USB-C standards — you should be getting around 480MBps. This package will only set you back $11, so about $5.50 per quality cable. These measure out at 6.6ft in length.

Buy it now: Amazon

Agvee 3A Heavy Duty Type C Cable

Agvee has some phenomenal cables available as well. This package will actually give you the most value for money, giving you a whole four cables in a single pack. These are heavy duty 3A Type C cables, meaning you’re getting, well, a heavy duty cable. These cables are certified, have a nice, high quality wire, and then you get a durable nylon braided insulation. There’s a one-year warranty to help you feel better about the Agvee cables, but you can be certain that you won’t need to use it, as Agvee’s cables are high rated and safe, all while providing you with the maximum amount of charge. For just $12, you get four cables — one 1ft cable, a 3ft cable, and then two 6ft cables.

Buy it now: Amazon

Choetech Type C Cable

Choetech is a popular phone accessory brand — they make all sorts of items for smartphones, including fast charging Type C cables. Their cables are actually really high quality, featuring high-end insulation and wiring. They follow standard USB-A and USB-C standards, so you’re getting a safe cable that is able to deliver the fast charge that you need, while keeping things safe. Since Choetech follows those standards, you do get the fast data transfer speeds of up to 480MBps. Choetech is actually giving you a six-pack for just $13, giving you cables in short sizes as well as longer sizes.

Buy it now: Amazon

Capkit Type C Cable

You might also want to check out what is in the Capkit Type C Cable. This is another company that offers a high quality fast charging Type C cable with quality wire and premium materials for the cable insulation. In the package are two 10ft cables, a 6ft cable, and a 3ft cable. So, you get cables of all sizes for different needs. This package comes with a one-year warranty, so you can keep your peace of mind knowing that these cables are safe, and if anything were to happen to them, you would be able to get them replaced for free because of Capkit’s standard on quality and high-end customer service.

Buy it now: Amazon

Onson Type C Cable

Next, we have the Onson Type-C Cables. These are high quality fast charging Type C cables made out of premium wiring alongside high quality material for for the nylon braid. This cable will work wonderfully with the Galaxy Note 9, as well as any other USB-C devices that you might have. They follow current and universal USB-A and USB-C standards, so you will get a safe cable capable of the 480MBps data transfers. In the package are five cables — two 10ft cables, two 6ft cables, and a singular 3ft cable, all for just $16.

Buy it now: Amazon

 

Belkin

Belkin’s cables are next up on our list, and often aren’t looked at very fondly because of the poor value for money. However, the construction inside Belkin’s cables are among the top, meaning you won’t have to invest in another cable for a long time. So, even though there’s only one in the package, you’ll get something that will last you a good while.

The cord length is a major “con” here. It comes in at 3 ft. in length, which really isn’t much. It also works with all USB Type C devices — including the newer Chromebook Pixels and Macbooks — and has a 10Gbps data transfer rate to ensure that you’re getting the fastest speeds possible.

Buy it now: Amazon

Aukey 3 Pack

Next up, we’re looking at another pretty good value for money package — the Aukey 3-Pack. It’s an excellent choice as far as cables go, giving you some of the best value for money out there. This three pack isn’t going to cost you much more than $13, which is insane value. Cord lengths, unfortunately, are short here at just 3.3 ft each. These are essentially your basic USB-C cables here, designed to give you just enough length from an outlet to use your phone while it’s charging or set it on a shelf.

These cables have a 5Gbps data transfer speed.

Buy it now: Amazon

Volutz

Want something a little more unique in your life? Then you definitely have got to check out the Volutz USB-C cable package. This is one of the more unique options on the market right now, giving you some vibrant colors over the standard black or white. One of the best things about this package is the value for money in it. Coming in at $20, you actually get a whole five cables in the package, all coming in different vibrant colors and sizes. It comes with a 10 ft. cord, a 6.5 ft cord, two 3.3 ft cords, and one 1 ft. cord.

Data transfer speeds are a meager 480Mbps, which might be the only “con” here. Other than that, they have a nylon-braided construction, which will keep them operational for a long time.

Buy it now: Amazon

Anker

Anker’s cables are next up on our list. If you’ve searched for power products for your phone before, you’ve no doubt seen Anker come up before. That said, they make some excellent charging cables as well. Like the Belkin, value for money is pretty low, with just a singular cord in the package. You can get this in either black or white, at 3 ft, 6 ft, or even 10 ft. Anker throws in a lifetime warranty, so that in the event that the cable breaks, you can get a free replacement.

These cords are significantly speedier than the Volutz, coming in at 5Gbps.

Buy it now: Amazon

Mophie

Mophie offers up one of our favorite cables. Aptly named the Mophie USB-C cable, this will provide your Galaxy Note 9 a reliable charge for a long time to come. It does come in a little on the pricier side of things, but that’s because you’re buying a high quality product that isn’t going to break on you anytime soon. That’s largely because of the sheer premium construction that this wire is built with. It sits at a whole $25, and there’s just a single cable in the package. It’s also backed by Mophie’s own lifetime warranty that will keep your protected against defects.

Buy it now: Amazon

Verdict

All of these cables on this list are top-rated, made of premium materials, and will be able to safely fast charge your Galaxy Note 9. The package that you get really comes down to what type of length you’d like to get out of your cable.

ProductBrandNamePrice
BelkinBELKIN F2CU029bt1M-BLK 3.1 USB-A to USB-C Cable, 3ftBuy on Amazon|$19.9(Price as of 02/16/2019 10:30 ET)
AUKEYAUKEY USB C Cable 3.3ft Braided [3 Pack] USB 3.0 Type C Cable Fast ChargeBuy on Amazon|$13.99(Price as of 02/16/2019 10:30 ET)
VolutzUSB C Cable/Type C to USB Fast Charging Cords (5-Pack; 10ft+6.5ft+2x3.3ft+1ft)Buy on Amazon|$18.98(Price as of 02/16/2019 10:30 ET)
3A Heavy Duty, Agvee Seamless USB C CableCheck Price on Amazon
AnkerAnker USB Type C Cable, PowerLine USB C to USB 3.0 Cable (3ft)Buy on Amazon|$7.99(Price as of 02/16/2019 10:30 ET)
mophiemophie 2 Meter PRO Cable - USB 2.0 USB-A to USB-C CableBuy on Amazon|$29.95(Price as of 02/16/2019 10:30 ET)
BrexLinkBrexLink USB Certified Type C Cable, USB C to USB A ChargerBuy on Amazon|$9.99(Price as of 02/16/2019 10:31 ET)
CHOETECHCHOETECH USB Type C Cable, USB C Cable (6-Pack,1x1.6ft+4x3.3ft+1x6.6ft) USB C to USB A Charger Fast Charging Cord Compatible with Samsung Galaxy Note 9 S9 S8 Note 8, Nintendo Switch, Nokia 8,LG G5 G6Buy on Amazon|$14.99(Price as of 02/16/2019 10:31 ET)

* Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

What to do if your Samsung Galaxy Note 9 turned off and won’t turn on after an update

We’ve been asked many times on what to do if the phone just stopped responding and won’t turn on and we already published several articles that tackled this very issue. However, recently, some owners of the Samsung Galaxy Note 9 contacted us because their devices reportedly stopped responding after the recent firmware update. Could this problem be caused by the new version of Android?

Read on to learn more about this problem and what you should do if this happens to you. In this article, I will walk you through in troubleshooting your Galaxy Note 9 that became unresponsive or won’t turn on. Let’s consider every possibility and rule them out one by one until we can determine what the problem is and solve it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Here are two of the emails we received from our readers who asked for help…

Note 9 user complained about phone that won’t turn on after an update

Hi Droid Guy, I have a Samsung Galaxy Note 9 and there has been an update recently. After the update, I was still able to use my phone for a day then it turned off and would no longer turn back on. It won’t even respond even if I connected it to its charger both wireless and wired. I badly need your help since it’s the only phone I have right now and I have a lot of contacts, pictures and files in it. What should I do? — Karen

Note 9 owner left phone charging overnight only to wake up with an unresponsive device

Hello. My name is Clarence and I need your help… badly. I left my Note 9 connected to its charger last night as it only has 5% battery left when I slept. This morning I thought the battery was full already but when I press the power key, the phone won’t turn on. It doesn’t have the charging symbol so I thought it has finished charging but it won’t respond to the charger. Should I already bring it to the shop?

Troubleshooting Galaxy Note 9 that won’t turn on

As long as  your phone doesn’t have any signs of either physical and liquid damage, you can make it respond again just by doing the troubleshooting steps below. Here’s what you need to do if your Note 9 no longer turns on either due to an update or if there’s no apparent reason at all…

Step 1: Perform the Forced Restart procedure

There is always a possibility that the reason why your Galaxy Note 9 no longer turns on or responds is because its firmware crashed. A System crash occurs from time to time but you can easily encounter it after a firmware update. It’s because some files and system cache may become corrupt when a new version of the firmware is installed.

In this case, the best thing to do is a forced restart. It’s a simulated battery pull procedure and would make your phone respond. Most of the issues like this can be fixed this method. Here’s how it’s done:

  • Press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If the phone boots up after this, then the problem is apparently fixed and it was just due to a system crash. However, if it still not responding, then you should do this method…

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically the same as the previous procedure only that this time we’re making sure the volume down button is pressed and held before the power key because doing it otherwise won’t give you similar result.

Step 2: Connect your phone to charger and try doing the Forced Restart

Sometimes a mere battery draining issue can lead to another problem like a system crash. If you let the phone run out of battery, some services and hardware components aren’t shut down properly which may lead to some inconsistencies in the system which will result to a firmware crash. If this happens, your phone won’t respond even if you connect it to the charger. What you’re going to do is give your phone a stable power source and address the system crash issue while your phone is connected to that source. Here’s what you need to do…

  1. Connect your Galaxy Note 9 to its charger (it’s best to use the wired on in this case).
  2. Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
  3. Press and hold the volume down button and don’t release it.
  4. Press and hold the power key while holding down the volume down button.
  5. Keep both keys held down together for 10 seconds or more.

If the problem was just due to a drained battery that resulted to a system crash, then it should already be booting up by now. However, if the phone is still not responding after this, then we could say that the problem could already be with the hardware. As far as troubleshooting is concerned, you’ve done what  your part so it’s now time for the tech to check it up for you. There’s only so much you can do about a phone that won’t turn on or boot up.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

RELEVANT POSTS:

How to fix “Error processing purchase. [DF-BPA-30]” on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error DF-BPA-30 that appears when they try to purchase an app in the Play Store. It’s a very annoying problem as you can’t proceed with your purchase if it shows up and you can’t even install or update applications. Thus, you need to address it as soon as you encounter it.

In this post, I will walk you through in fixing this problem. I will share with you the solutions shared by users who have encountered this problem before and were able to fix it. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if you have this kind of problem with your phone…

  1. Make sure the time and date are set accurately.
  2. Remove your Google account from your phone and add it again.
  3. Factory reset your Galaxy Note 9.

Set time and date accurately. Some said that this problem is due to inaccurate time and date that’s why the transaction won’t go through. So, make sure that your phone’s time and date are set properly so the timestamp on your device and that of Google servers are the same.

  1. Open Settings > Date & Time
  2. Uncheck the two boxes which say “Automatic date & time” and “Automatic time zone”
  3. You will now be allowed to set date manually. Change the date to anything in past. For example, just change the year to 2010 or 2012
  4. Come to home screen
  5. Again go to Settings > Date & Time
  6. Now check both the boxes we unchecked earlier
  7. Time would be automatically updated and “Set time” field would be disabled now
  8. Try downloading the app from Play Store

Remove and re-add Google account. There were also users who said that removing your Google account from your phone and adding it again would also fix this problem. It’s logical because you cannot download applications without properly setting up and authenticating your Google account. So this must be the next thing you must do if the first solution didn’t fix the problem.

Factory reset your Note 9. After doing the first two procedures and you still get the same error when you purchase an app, then you have no other choice but to reset your Note 9. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ:

How to fix Google Play Store error 110 on a Samsung Galaxy Note 9

The Google Play Store error 110 may occur while your installing an application. The actual error message will be like this “Unknown error code during application install: 110” and the installation will be stopped. So, you will have to redownload the app only to be prompted with the same error. Some owners of the Samsung Galaxy Note 9 were among the ones who complained about this error.

We have readers who contacted us about this problem so we have to address it. In this post, I will guide you in troubleshooting your Note 9 with the Play Store error 110. I will share with you the solutions or procedures we’ve been using in fixing this problem. If you have an issue like with your Note 9, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Here’s what you need to do if your Galaxy Note 9 is getting the Play Store error 110…

  1. Restart the phone first.
  2. Make sure SD card is properly mounted on your phone.
  3. Remove Google Account and add it again.
  4. Factory reset your phone.

If it’s the first time you get this error and that your phone has been working properly prior to this problem, then it’s possible that it’s just a temporary issue with the firmware. Restart your Galaxy Note 9 first to refresh it’s memory. Or better yet, do the forced reboot which is far more effective than the normal reboot. To do so, press and hold the power key and the volume down together for 10 seconds or more. Your phone will reboot like it normally does but its memory is refreshed and all apps and services reloaded. After this, try installing the same app.

There are been cases wherein the cause of the error 110 is due to an SD card error. So, the next thing you have to do is make sure that the SD card on your phone is properly mounted and detected and then try installing the app. If it’s still the same, install the app on the internal storage and just move it after the installation is complete. Some owners did this successfully with their phones.

Since we’re dealing with a Play Store issue, your Google account also plays a hand in this problem. So, remove it from your device and add it again after a reboot. After which, try to sync your phone with your account and once that’s done, try installing the same app to know if the problem is fixed or not. If you’re still prompted with the Play Store error 110 after this, then move on the next solution.

Backup all your files and data, remove your Google account from your phone and do the master reset to bring it back to its factory settings and configuration. A reset will fix this kind of problem as it’s not an issue with the hardware but you will have to go through the hassles of backing up every bit of data you don’t want to lose and it takes time. But it seems that you’re already running of other options here so you really have to do it so your Galaxy Note 9 can work perfectly again.

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