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5 Best Smartphones for Seniors

It’s only natural for our preferences to change with age. The older we get, the less impressed we are with over-hyped features that seldom improve the overall user experience as much as they promise. On the other hand, price and screen size become much more important factors when choosing a new smartphone. Keeping these criteria in mind, we have selected top 5 best smartphones for seniors. Our list includes everything from budget phones to high-value flagship models.

Best Smartphone for Seniors

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
SamsungSamsung Galaxy Note 5794.13
GoogleGoogle Pixel XL296
SamsungSamsung Galaxy J7169
GreatCallJitterbug Smart Easy-to-Use 5.5” Smartphone for Seniors 78.83
MotorolaMotorola Moto G4 Play (2016 4th Generation)Check Price

Samsung Galaxy J7

The Samsung Galaxy J7 offers Samsung’s signature build quality and stunning design for the price of a budget phone. Despite its affordable price, the J7 performs exceptionally well, ships with the latest version of the Android operating system, sports a vivid, bright display that’s easily readable even under direct sunlight, and has a replaceable battery and expandable storage. Combined, these features make it stand out when compared with its rivals.

The large, 5.5” Super AMOLED capacitive touchscreen has the HD resolution, resulting in 267 PPI pixel density. There’s either a Snapdragon 615 or Exynos 7580 Octa chipset under the hood as well as 1.5 GB of memory. The rear-facing camera offers a 13-megapixel resolution, LED flash, and fast autofocus. The 3,000mAh replaceable battery will easily get you through an entire day of heavy use or two days of moderate use.

Samsung Galaxy Note 5 (or Note 7)

If you want the best Android phablet on the market today, the Galaxy Note 5 is arguably the device you’re looking for. The Note experience is characterized by the S Pen stylus, excellent performance, and plenty of screen real estate.

Back in 2015, when the smartphone was first released, its high-end specifications obliterated just about every other smartphone on the market. Now, in 2017, the Note 5 still holds up even when compared to other flagship devices. The Exynos 7420 Octa chipset with 4 GB of memory and Mali-T760MP8 GPU is a multi-tasking powerhouse, and the 5.7” display with the resolution of 1440 x 2560 pixels and the Corning Gorilla Glass 4 technology looks just as gorgeous as ever. Thanks to the S Pen stylus, you can take hand-written notes, use special commands, easily edit pictures or draw something from scratch, and more.

If you’re feeling adventurous, you could also get a second-hand Note 7. Not that there’s anything thrilling about buying things from eBay, but the smartphone has become infamous after it was found that a battery defect had caused some Note 7 smartphones to catch on fire. Samsung had to issue a worldwide recall, resulting in an enormous financial loss for the company.

Google Pixel XL

The Google Pixel is the first smartphone with the Google logo on the back, and the Pixel XL is its larger version. Thanks to the stock version of the Android operating system, you won’t have to learn how to use a brand-new user interface. What’s more, the Pixel comes with the Google Assistant, an intelligent personal assistant developed by Google. Finally, you can have a natural two-way conversation with your smartphone, using Google’s natural language processing algorithm.

If you enjoy taking pictures with your smartphone, the Pixel XL will be right up your alley. The 12.3 MP rear-facing camera with phase detection and laser autofocus has been rated as the best smartphone camera currently available, and the 5.5” AMOLED capacitive touchscreen with the resolution of 1440 x 2560 pixels makes for a flawless viewing experience. The presence of the Snapdragon 821 chipset and Adreno 530 GPU makes the smartphone future-proof for many years to come.

Motorola Moto G4 (2016)

Motorola’s Moto G budget smartphones are among the company’s most successful devices—and for a good reason. The latest Moto G4 is a basic, pure Android device that doesn’t cost much but does quite a lot. It comes with an impressive 5.5” display with the Full HD resolution and mid-range Snapdragon chipset from Qualcomm. There’s also an above-average 13 MP rear-facing camera, 5 MP front-facing camera and active noise cancellation with dedicated mic for noise-free phone calls.

But what we like the most about the smartphone is the 3,000mAh battery that easily lasts up to 2 days of heavy use. Even though the battery isn’t removable, the included fast battery charging technology ensures that you won’t be without juice for too long.

Jitterbug Smart

Let’s face it: as fun as smartphone apps and games can be, most people spend 99% of time using the default phone, text, and camera apps. It then makes sense to buy a smartphone which user experience has been designed around these apps, instead of spending big bucks on a high-end device with useless features.

The Jitterbug Smart is an easy-to-use 5.5” smartphone with 5.0 MP camera and very simple user interface that takes no time getting used to. Best of all, the smartphone costs just around $100 with no contracts or cancellation fees to worry about. GreatCall, the manufacturer of the smartphone, proudly states that their customer service and support is entirely U.S.-based, which is something we can appreciate.

Best Smartphone for Seniors

ImgAmazon.com LinkBrandProductAmazon.com LinkPrice on Amazon.com
SamsungSamsung Galaxy Note 5794.13
GoogleGoogle Pixel XL296
SamsungSamsung Galaxy J7169
GreatCallJitterbug Smart Easy-to-Use 5.5” Smartphone for Seniors 78.83
MotorolaMotorola Moto G4 Play (2016 4th Generation)Check Price

How to fix your Samsung Galaxy Note 7 that won’t charge [Troubleshooting Guide]

Samsung Galaxy Note 7’s 3500mAh battery is enough to power it up with all its features turned on for several hours. But what would you do if you found out that it won’t charge?

Samsung-Galaxy-Note-7-charging-issues

Charging problems are among the most common power-related issues reported by smartphone users. In fact, we already received hundreds, if not thousands, of complaints from our readers requesting assistance since 2012 when we first started supporting flagship devices.

In other words, charging issues are widespread and may happen to any phone regardless of their brands and models. And now that manufacturers are integrating wireless charging and other features, we are already expecting that complaints regarding the problem will be doubled.

There was a time that when you say “to charge,” it simply means to plug the cable to the phone and the charger to the power source. But charging nowadays could mean a lot of things. That’s why the scope of this problem became bigger and bigger as it now covers wireless charging and quick charging.

Let’s try to look into the possibility that one day, your Galaxy Note 7 may not charge properly or won’t charge at all. If this happens, what would you do to fix the problem or work around it?

But before we jump into our troubleshooting, for our readers who have other issues with their device, make sure you visit our Note 7 troubleshooting page for we list down every solution, troubleshooting guide, tip, tutorial, etc. that we publish on our site in there. If you need more assistance, however, you can always reach out to us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 7 that won’t charge

This troubleshooting guide will be focused more on the more on the wired charging since the phone doesn’t come with a wireless charging pad. But please note that both wired and wireless charging follow the same charging principle and the difference is in the conduction of electricity or in the case of the wireless charging, induction.

Step 1: Verify you’re using the original accessories

The reason why manufacturers always include chargers and cables in the box together with the main unit is because these things are designed to work flawlessly with it. While many third-party accessories offer the same specs as with the OEM, we really can’t rely on them. After all, they are sold for profit as well.

Samsung, on the other hand, is more focused on how to sell its products and quality is the most effective marketing strategy. That’s why you can always count on OEM accessories to work without a hitch.

So, when you plug your phone to charge and it doesn’t respond or charges very slowly, just make sure you’re using the original power adapter and cable.

Step 2: Reboot your phone

There are times when the phone just becomes unresponsive for some reason and won’t charge once you plug the cable. Rebooting it may address the issue immediately but aside from that, it is also one way to find out if the system crashed. If it did, then the phone won’t respond if you hold the Power key. So, in this case, you need to force restart your device by pressing and holding the Volume Down button and the Power key for 10 seconds. Assuming the device still has enough battery left, it should reboot as the procedure is hardwired.

Step 3: Check the cable, charger and the ports

In case the phone is brand new and doesn’t charge out of the box, you are not required to do some troubleshooting because a brand new phone should work without any problems out of the box. In this case, it doesn’t. So, you need to bring it back to the store and have it replaced. Either your provider will give you a new unit or a working charger. Everything depends on your agreement but if only the charger is replaced, test it before leaving.

However, if the phone worked since day 1 and suddenly it refuses to charge, then check the USB cable and its connectors, the charger and its port and the phone’s charging port itself. As to the cable, run your finger from end to end to see if you can feel a breakage or something unusual.

The charger or the power adapter can be damaged if it gets in contact with water, so verify there’s no liquid damage. Also, look into its port and see if there are bent pints, lint or signs of corrosion. When it comes to lints, dirts and corrosion, you can get rid of them by using a Q tip soaked in alcohol or a blast of compressed air. For bent pins, you can actually straighten them out using a pair of tweezers or simply a toothpick.

You also need to check the phone’s charging port for the same things. Anything that blocks the cable’s connectors from making power contact should be the cause of the problem.

Step 4: Request a replacement

It’s futile to continue troubleshooting a brand new Galaxy Note 7 that won’t charge out of the box. So, after doing the steps above and the problem persists, don’t trouble yourself too much, although I understand that some users may prefer not to go back to the store; some may need to travel several miles while others don’t have much time to spend explaining what the problem is.

But then again, you spent several hundred dollars for this phone that, if it doesn’t charge, is nothing more than a paperweight on your table.

Other Charging Issues & Workarounds

  • If the phone heats up while charging, disconnect the charger immediately and turn the device off. There was a case in China wherein the device (yes, a Note 7 unit) allegedly exploded while charging. In this case, return the phone to the store as soon as you can and request a replacement.
  • If the screen flickers, changes color or blacks out while being charged, remove the charger and reboot the phone and then try to charge it again. In case the issue is still happening after that, reset the phone and then continue observing it. If the problem remained, return the device and request a replacement.
  • In case you can see smoke while charging, remove the charger and send the phone in for repair immediately. Do not re-charge the phone to find out if the phone would appear again.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 7 now official with an Iris Scanner, dual-edge display and water-resistant body

Galaxy Note 7

Galaxy Note 7

The #Samsung #GalaxyNote7 is now official. Just as expected, the company unveiled its latest and greatest flagship at a dedicated event today and also gave us a brief rundown of its hardware in a blog post. The design hasn’t seen much change compared to the S7 flagships from earlier this year, but that was to be expected. However, this is the most advanced Note ever and we mean that in almost every sense.

Let’s give you a rundown of the hardware first:

  • 5.7-inch Quad HD Super AMOLED dual edge display
  • 12-megapixel f/1.7 rear camera
  • 5-megapixel f/1.7 front camera
  • Snapdragon 820/Exynos 8890 SoC
  • 4GB RAM
  • 64GB internal storage (expandable by 256GB)
  • Android 6.0.1 Marshmallow (upgradable to Android 7.0 Nougat)
  • 3,500 mAh fast charging battery
  • IP68 certified water/dust resistant body and S Pen

Now these are the key hardware specifications of the smartphone, what about the rest? Well, the handset also features the much-rumored iris scanner on the front, letting you unlock the device using just your eyes. There’s fingerprint based unlocking as well, which has been standard on Galaxy flagships since the Galaxy S5. The fingerprint scanner can also be used for Samsung Pay, much like all the Galaxy flagships since 2015.

The handset will be available in Blue Coral, Gold Platinum, Silver Titanium and Black Onyx starting August 19. We expect carrier availability to be announced shortly. The American models should be sporting the Snapdragon 820 chipset while Asia and parts of Europe will probably have the Exynos 8890 SoC, much like the S7 flagships.

Source: Samsung

How to fix Samsung Galaxy Note 7 that can’t send and receive text messages [Troubleshooting Guide]

Text messaging is one of the most basic services smartphones offer and when a powerful, premium phone such as the #Samsung #Galaxy Note 7 (#Note7) is concerned, sending text messages is a very simple task and it should work all time, right? Wrong. Based on complaints we received, text messaging is among the most commonly reported issues with Samsung’s flagships starting from the very first Galaxy.

Galaxy-Note-7-text-messaging-problems
Img credit: Android Authority

In this post, I will tackle the problem wherein the phone cannot send and receive text messages or SMS. Aside from that I will also address yet another common problem related to texting–multimedia messaging or MMS.

Before anything else, if you have another issue with your new device, make sure you visit our Note 7 troubleshooting page where we list down all links that point to problems our readers sent. We update the page every week so try to browse through it to find related issues and feel free to use our suggested solutions or troubleshooting guides. If they don’t work for you, however, you can always reach out to us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 7 that can’t send / receive text messages (SMS)

Majority of smartphones in the United States are carried by big carriers and service providers so these units are already provisioned when they reach the hands of the users. In short, they must be ready to use after purchase and while other services might take a little time activating, sending and receiving text messages should be the first service to be fully working. So, what would you do if your new device cannot send and receive SMS?

Step 1: Reboot your phone

The moment you notice your Note 7 failed to send a simple text message, don’t do anything yet, instead reboot your phone as hardware and firmware glitches happen all the time. A reboot is a very effective troubleshooting procedure you can do for issues that occurred without apparent reason such as this.

After the reboot, try to compose a text message and send it to your own number.

Step 2: Check the signal bars

If a text message doesn’t go through, check the signal bars to see if it has something to do with the reception. Remember, if the phone cannot receive decent signal from the tower, it may not be able to send and receive text messages and even calls.

Assuming the device shows that it’s getting good signal, try making a call to any number on your contact list to know if that goes through. If it does, then the problem might be with the Message Center Number and since we don’t know what’s the correct series, you need to call your service provider and ask the rep to give it to you or set it up on your device.

If the test message, however, went through but your phone hasn’t received it, immediately check the number it was sent to and if it’s correct, verify your phone has enough storage. Your phone downloads messages into its internal storage so if there’s not enough space, try to move some apps, files, pictures, etc. to your SD card if you have one just to free up some space.

But then again, if you’re relying on your phone to notify you when messages come in, double-check if there are unread messages in the inbox. It might have received it without you knowing about it.

Step 3: Do the master reset

If your Galaxy Note 7 is getting a decent signal from your provider and that test message didn’t go through, then take time backing up your data and files and reset your phone to bring it back to its factory defaults as it might be just a misconfiguration issue:

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

If all else fails, send the phone back and request a replacement.

Troubleshooting Galaxy Note 7 that can’t send / receive picture messages (MMS)

Picture messages or texts with attached pictures and/or files are considered MMS. Even simple texts that use emojis belong to this category. The big difference between SMS and MMS is that the latter require mobile data to transmit files that are potentially large in size or beyond the limit of the cellular network used for SMS.

If the SMS has the Message Center Number to connect to the cellular network, MMS also has an APN (Access Point Name) to connect to your provider’s mobile data network. With those things said, here’s what you need to do if your new Note7 fails to send and/or receive MMS…

Step 1: Verify if mobile data is enabled in your phone

It is the first requirement that should be met. Without it, there’s no way for your phone to connect to the network, thus, transmission of files and messages that should be sent through it won’t work.

If it’s already enabled, try composing a test MMS attaching a small sized file or photo and send it to your own number. If it goes through, try sending a test message to one of your contacts and confirm if he/she receives it and if so, then the problem might be with the size of file your send. Compressing the files or downsizing the photo may fix this issue. I also suggest you call your provider to inquire about size limit in MMS.

Step 2: Check the APN settings

If the mobile data is already enabled and your Note 7 can’t still send and receive MMS, then it must be the APN settings that have a problem. Such information can always be found in your provider’s website so try to check if the APN in your phone is correct or not and if not, then make necessary changes. If the problem still persists or if you can’t edit the APN, you should call your service provider and let the rep take care of the problem for you.

Step 3: Call service provider for account-related concerns

Do this if mobile data is enabled and that you’ve verified that the APN on your phone is correct. When everything else seems fine yet your phone is having a problem, then it must an account-related issue. Obviously, we can’t do something about it except call your provider and inquire whether there’s a bar on your account from using such service.

Also, if your phone is carried by your current service provider and that there was a recent update, you should try wiping the cache partition or even go as far as the master reset before bringing it back to the store. Here’s how you wipe the cache partition…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

New 3D render of the Galaxy Note 6 reveals design identical to the Galaxy S7 edge

 

Galaxy Note 6 - 3D Render

The Samsung #GalaxyNote6 is expected to be revealed by early August according to a recent leak. As we countdown to the official unveiling of the device, a new 3D render is now giving us a good idea of what to expect from the handset. The render was developed by the folks at @OnLeaks and looks pretty legitimate. We say this because the source has been very accurate with device leaks before.

It is said that the handset looks very similar to the Galaxy S7 edge in terms of design, which indicates that the company could only have one flagship to show off in August. Of course, there have also been reports which indicated that there would be a separate ‘edge’ flagship launching alongside the new Galaxy Note, but we’re yet to gain more clarity on that.

The Galaxy Note 6 here looks pretty sweet and we love the fact that it has a curved/edge display too. What do you make of this particular render, sound off in the comments section below.

Source: uSwitch

Via: SamMobile

Samsung Galaxy Note 7 revealed in all its glory by a new leak

Galaxy Note 7 leak

Galaxy Note 7 leak

The #Samsung #GalaxyNote7 was revealed by @evleaks over the weekend, in what is considered to be the most comprehensive look of the device yet. We can see number 7 laid out on the display with S Pens, making it pretty apparent that this year’s refresh will be known as the Galaxy Note 7 and not the Note 6.

Further, we can see that there’s a dual-camera setup on the front (perhaps one of them is the rumored iris scanner?). There are no front facing speakers though, much to our disappointment, although we expect there to be a pretty capable set of speakers on the bottom.

The image also reveals the slightly curved edges around the display, but we’re not sure if it’s just the glass that’s curved or the display itself. In either case, this won’t be a surprise considering the kind of flagships we’ve seen from Samsung of late. The back looks pretty much the same as the Galaxy S7, albeit in a much larger form factor. We can also see the Galaxy Note 7 moniker mentioned on the rear panel, if there was any doubt left.

If leaks are accurate, the Galaxy Note 7 is just a few weeks away from release. We should expect to hear more about the device in the days to come.

Source: @evleaks – Twitter

Samsung to announce global Galaxy Note 7 recall soon

Galaxy Note 7

In what has come as a surprise to many (although the number is quickly diminishing), #Samsung is now reportedly gearing up to announce a recall of the Galaxy Note 7 units that have been sold so far.

This comes in the wake of several reports claiming the device to be featuring a faulty battery underneath, while some instances have even talked about units exploding. So this seems to be a safety measure more than anything. Samsung has apparently claimed that the issue is found in about 0.1% of the models sold so far, so the issue might not be as widespread as we believed.

As it stands, Samsung is in pretty deep crisis right now. Needless to say, fingers will be pointed internally which will inevitably lead to cutbacks and letoffs. So if you recently bought a Galaxy Note 7, you might soon have to send it back.

What do you make of this news? Have you faced any issues with your Galaxy Note 7?

Source: Yonhap

Via: Sam Mobile

Things you need to do to setup your new Samsung Galaxy Note 7 [Device Management]

The new #Samsung #Galaxy Note 7 (#Note7) is yet to be released and if you’re getting one through your carrier or service provider, you might receive it depending on when the company gets its stocks. But the thing about carried phones is that once they reach customers hands, they’re ready to be used. But even so, there are things that you need to set up so the phone will be ready for use depending on your preference.

Samsung-Galaxy-Note-7-setup-iris-lock

So, in this post, I will guide you through in setting up your new Galaxy Note 7 and I will explain every step if necessary. This is to make sure you can get the most out of your new premium device when it reaches your hand. Of course, for users who are already used to setting up Android devices, you may already know how to go about this but for first time users, go through the steps below.

On this page:

Galaxy Note7 First Time Setup

Step 1: Turn on your phone by pressing and holding Power key until the Samsung Galaxy Note7 screen appears. This is pretty basic procedure and you shouldn’t have any problems turning your device on because most of the time the phone comes with slightly charged battery. However, if the device won’t turn on, don’t panic. Instead connect the charger and leave the phone plugged in for ten minutes and then you can try this step.

Step 2: From the Welcome screen, choose the appropriate language and then touch NEXT. Wait for a few seconds to complete the activation.

Step 3: For carried units, you may need to verify your account. More often, it’s the last 4 digits of the account holder’s Social Security Number or the Billing Password as provided by your carrier.

Step 4: From the Phone Activation screen, touch NEXT. Some carriers added an option wherein you can follow on-screen instructions on how to transfer data from your old phone to the new one–if you’re upgrading, that is–so try following them carefully, otherwise, tap No thanks, then NEXT.

Step 5: Now, it’s time to add a Google account to your Android phone. It is necessary to enable all services and download apps from the Play Store. If you already have an account, click here to add it to your phone and click here if you are yet to create a Google account.

Step 6: After adding your Google account, you will be prompted to setup device security. You can actually skip this step if you want to setup lockscreen security at a later time. But if you want, you can choose whether to use fingerprint, iris scanning, PIN, pattern or password.

Step 7: Pretty much at this point, the setup is done. If ever you want to add another account, you can do so when you’re on Email Accounts screen. From the summary screen, tap DONE and that’s it!

Below are the procedures you may need to learn to properly setup your new Samsung Galaxy Note 7. Go through them to learn.

How to add existing Google account on your Galaxy Note 7

  1. Enter your Gmail address and tap NEXT located in the lower right corner of the screen.
  2. Enter your Gmail password and then touch NEXT.
  3. You may review the Terms of Service and Privacy Policy and then tap ACCEPT at the lower-right.
  4. From the Google services screen, choose the services you want enabled and tap NEXT.
  5. The next screen will ask you to setup your payment, choose No Thanks then hit CONTINUE. Your payment info can be completed later if you wish through the Play Store.
  6. Should you be prompted to restore your apps and data, touch Don’t restore.

How to create a new Google Account

  1. Enter the appropriate into the First and Last name fields and then tap NEXT.
  2. Find the Username field and enter your desired username and then tap NEXT.
  3. Enter your preferred password and re-enter it to confirm and then tap NEXT.
  4. From the Rescue info screen, verify that the correct phone number is entered then hit NEXT.
  5. On the Confirm phone number screen, verify the correct number is listed and then touch Send It.
  6. Agree with the terms and conditions and hit NEXT.
  7. On the Google services screen, you may check the box next to Keep me up to date… if you want to receive timely updates from Google and hit NEXT.
  8. You may choose Remind me later from the Payment info screen and hit NEXT.
  9. Choose the appropriate data you want synced with your account and finally hit NEXT to finish creating your Google account.

How to setup fingerprint security on your Galaxy Note 7

If you were setting up your phone for the first time, then choose the fingerprint option and hit next. Alternatively, you can follow these steps especially if you opted to setup security at a later time.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Lock screen and security.
  4. Touch Fingerprints.
  5. Choose a backup screen lock in case your fingerprints fail.
  6. Enter your PIN, pattern or password and confirm it.
  7. Now that you’ve setup your backup screen lock type, it’s time you registered your prints. So, place the entire pad of your finger on the Home key. Repeat the process until your progress reaches 100%.
  8. Set the amount of notification information you want displayed on the lock screen or you can just leave the sliders at their default settings and hit Done.
  9. Fingerprints security has now been enabled. Press the Power/Lock key to lock your phone and try to unlock your phone using your fingerprint by placing your registered finger on the Home key.

How to setup Iris Lock on your Galaxy Note 7

Just like fingerprint lock, you can choose to setup iris lock while you’re setting up your device for the first time or you can follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Lock screen and security.
  4. Touch Irises.
  5. Choose a backup screen lock in case your fingerprints fail.
  6. Enter your PIN, pattern or password and confirm it.
  7. Review the Disclaimer and hit OK.
  8. Another screen will popup telling you how far you need to hold your phone, tap CONTINUE.
  9. Now, hold your device at least 10 inches away as it will begin scanning; align your eyes in the circles displayed on the screen.
  10. You may view best practices on how to unlock your phone with your irises or touch SKIP.
  11. Set the amount of notification information you want displayed on the lock screen or you can just leave the sliders at their default settings and hit Done.
  12. Iris lock is now set.

How to set up Pattern Lock on your Galaxy Note 7

Pattern lock is probably the most used security measure you can use as you only have to connect the dots, literally. To set it up, here’s what you’re going to do…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Lock screen and security.
  4. Choose Pattern.
  5. Draw the pattern you prefer by connecting, at least, 4 dots, then touch Continue.
  6. Draw the pattern again to confirm, then tap Continue.
  7. If presented, choose whether you want to show all notification content, hide sensitive notification content or don’t show all notifications at all and then tap Done to finish the set up.

How to set up PIN lock on your Galaxy Note 7

I am sure you already know how the PIN works and if I’m not mistaken, you always use your birthday because it’s easy to remember, right? Well, here’s how you set it up…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Lock screen and security.
  4. Tap PIN.
  5. Now, enter your desired PIN (4 to 16 digits) and then tap Continue.
  6. Re-enter your PIN to confirm, then OK.
  7. If presented, choose whether you want to show all notification content, hide sensitive notification content or don’t show all notifications at all and then tap Done to finish the set up.

How to set up Password Lock on your Galaxy Note 7

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and tap Lock screen and security.
  4. Tap Password.
  5. Now, enter your desired Password (4 to 16 characters) and then tap Continue.
  6. Re-enter your Password to confirm, then OK.
  7. If presented, choose whether you want to show all notification content, hide sensitive notification content or don’t show all notifications at all and then tap Done to finish the set up.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 7 that won’t connect to Wi-Fi [Troubleshooting Guide]

Connecting to the Internet through a Wi-Fi network should be easy for the #Samsung Galaxy Note 7 (#Note7). But what would you do if your new phone won’t connect to a Wi-Fi network it used to connect anymore?

Galaxy-Note-7-wi-fi-problems

We will try to answer such question in this post and the troubleshooting procedures we present here will be based on situations users are in. We believe that every problem reported by our readers is unique even if they show the same symptoms.

There are 4 Wi-Fi problems I addressed here so take time to read this post especially if you own the new Galaxy Note 7 and are having issues connecting to the internet via WiFi. For those who have other concerns, visit our Note 7 troubleshooting guide as we’ve already listed down the problems we already addressed.

If you need further assistance, you can always contact us by completing our Android issues questionnaire. It’s a free service so don’t worry about anything, however, we’re asking you to provide us with detailed information about the problem so that we can provide a more accurate solution.

Galaxy Note 7 can no longer connect to Home Wi-Fi

This is a very common issue wherein a phone just stops connecting to known Wi-Fi networks. What’s more frustrating is when your device can no longer connect to your home network even if you haven’t changed any settings. For this issue, here’s what you need to:

  1. Reboot your network equipment – this includes your router and modem. This procedure will refresh your home network and rule out the possibility that the problem was caused due to network equipment that froze for some reason.
  2. Reboot your phone – there’s a possibility that the problem is caused by one of the services that crashed in your phone. A reboot should be able to fix it easily as default services will also be restarted.
  3. Forget the network and reconnect – this is the best way to refresh the connection between your phone and your home network equipment. What you need to do is delete or “Forget” your home Wi-Fi and then allow the phone to scan for it and reconnect to re-establish the connection. It’s a simple procedure but very effective in dealing with problems like this.
  4. Delete the system cache – do this if your phone recently updated it’s firmware. This procedure will delete all caches created by the previous system, which may have been corrupted during the update process. Follow the instructions below…
  5. Perform the master reset – I really can’t imagine the frustration and the hassle you’re experiencing if your phone won’t or can’t connect to your home Wi-Fi. So, if all else fails, you have no other choice but to reset your device. Follow the instructions below…

How to delete system cache on your Galaxy Note 7

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

How to Master Reset your Galaxy Note 7

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

Galaxy Note 7 shows “acquiring IP address” then saves the network

If you’ve been a smartphone users for years, you may have already encountered a problem wherein the phone would try to acquired an IP address while attempting to connect to a Wi-Fi network but instead of showing “Connected” it would show “Saved” and leave your phone without a connection. What’s more frustrating is when you used to connect to the network before.

The most common cause of this problem is that your login credentials no longer work for said network. In other words, the admin may have already changed the password. So, you need to ask for the new one and that should give you access to the network. While this could happen to just any devices, more often it occurs to phones that already saved the network.

On the other hand, if the admin didn’t change the password, then it could be that the connection between your device and the network needs to be re-established. That said, “Forget” the network from your phone and allow it to detect and reconnect to the same network. You will be asked to enter the password so make sure you have it with you.

Galaxy Note 7 is connected to Wi-Fi but has to Internet connection

Another issue you may encounter is slow or no connectivity at all even if the device is properly connected to the Wi-Fi network. This problem can be manifested by different issues like when apps cannot pull down updates when the phone is idle. For some that are using Wi-Fi calling, the calls will be disconnected when the screen turns off during calls. It may appear like a serious issue but it’s actually just a matter of setting the phone to stay connected even if it’s idle. You can find the settings in the Wi-Fi Advanced Settings menu.

Others may also complain not being able to download apps even if they’re connected to a network. The best way to address this is to verify if your really don’t have a connection or if the issue is just with the Play Store or any market apps you’re using. To do that, try to open the Internet app or the web browser. If you can browse without a problem, then the issue is with the Play Store  so, try to clear the cache and data of the app and see if that works:

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch the Google Play Store.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

However, if you also can’t browse, then it’s a connection issue. You may reboot your phone and your network equipment to find out if the problem gets fixed with that. If not, try to forget the network and then reconnect.

It would also be recommended to troubleshoot the problem in safe mode to rule out the possibility that your third-party apps have something to do with it.

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

If the problem still happens in safe mode, then backup your data and reset your phone.

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. From the Home screen, tap the Apps icon.
  4. Find and touch Settings.
  5. Go to Cloud and accounts.
  6. Touch Backup and reset.
  7. Tap Factory data reset, then Reset device.
  8. If you have turned on the screen lock, enter your PIN or password.
  9. Touch Continue.
  10. Touch Delete All.

Wi-Fi randomly disconnects and mobile data connects

Ever since Samsung added the Smart Network Switch feature to its flagship devices, we received a lot of complaints after Wi-Fi randomly disconnecting and triggering the mobile data to be used as medium in connecting to the internet and vice versa.

The Smart Network Switch feature is to make the phone smarter and always connected but it seems to be causing a lot of trouble than help. So, I suggest you disable Smart Network Switch and let Wi-Fi or mobile data connect to the network steadily. Frequent disconnection from one network and the connection to the other due to fluctuation in signals could cause connectivity issue; instead of having a backup connection, your phone loses both. Hence, your phone becomes dumber than smarter, right?

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What you need to do to prevent your Samsung Galaxy Note 7 from exploding or catching fire [Safety Tip]

The new #Samsung Galaxy Note 7 (#Note7) has an enormous battery but there’s a chance it will explode or set your phone ablaze. The fact is Samsung already issued an official statement confirming there were already 35 reported cases wherein the the units either exploded or caught fire during or after charging.

Galaxy-Note-7-catching-fire

The company has yet to identify which batch is faulty but until then, owners can never be sure the safety of their units. While 35 is quite a small number out of 2.5 million units shipped worldwide, you can never really rule out the possibility that you may wake up one day with your unit smoking hot.

Then, there’s the possibility that the unit may explode or catch fire while you’re sleeping or while you’re holding it and may cause more serious safety hazards. There is something you can do to prevent it from happening…

Tip #1: Closely observe your phone while charging

Reports suggest that Note7 may explode or catch fire during or after charging. Samsung said to investigate on the problem to know the reason why it happens but we can’t wait for the results of the investigation considering the fact that it’s your own safety that’s at stake here.

Here’s a simple logic; phones develop heat while charging, too much heat may cause explosion or fire. If you can just prevent the phone from developing too much heat while charging, then you can prevent those situations. That being said, there are things you can do to keep heat in check during charge:

  • Turn off your phone if you want to fast charge or planning to leave it plugged in while you run your errands.
  • Don’t use the phone or play games while it’s plugged in.
  • Place it in a cool (not hot) place during charge.
  • Take off those third-party cases.
  • Use the original charger and cable.

I understand that doing these things mean you’re walking an extra mile when you shouldn’t be considering you paid several hundred dollars for a premium phone. It should work without a hitch but there are things that even manufacturers can’t control and this is one of them.

So, while charging, try to feel the phone with your fingers to know if it’s heating up too much. Normally, the phone will heat up while plugged in but not to the point where you feel uncomfortable touching it. So, if this is case, unplug the charger immediately and if your phone is powered on, turn it off. Don’t attempt to charge your phone again.

Tip #2: Have the phone replaced

When it comes to safety, there should never be any compromise. If the phone is heating up while charging, bring the phone back to the store and have it replaced. Here in the U.S., the Big Four already advised their subscribers who own the new Note 7, or at least, you rest assured your phone will be replaced no questions asked.

 

AT&T: Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.

Verizon Wireless: Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.

T-Mobile: Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.
Customers can visit their local T-Mobile store where they bought the device or call 611 or 1-800-937-8997 to do this, and they can then use their refund to choose a similar device or any device in T-Moble’s stores, including a new Note7 replacement which we expect to be available in the next two weeks.

Sprint: Sprint has suspended sales of Samsung Galaxy Note7 immediately following Samsung’s announcement to discontinue sales of the device globally.  
We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.

The bottom line is that you don’t need to take any chances when it comes to this matter especially that your safety is at stake here. Don’t wait for your device to actually catch fire before you something about it. While we understand it’s a hassle and we don’t know yet if you will be provided with a new device immediately considering Samsung is still investigating whether it’s just an issue with some devices that belong to the same batch or not.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 7 (Rumored Specs) vs Galaxy Note 5 Specs Compare

Galaxy Note 7 Render

The release of the highly anticipated addition to the Galaxy line of premium smartphones, Galaxy Note 7, is planned on August 2. Samsung is hoping that the smartphone, which is the company’s first device produced under the leadership of Dong Jin Koh, the current leader of the mobile division, can be the breath of fresh air that will finally improve their financial results.

Expectations Are High

Samsung is currently in a very tough position. The previous generational upgrades were characterized by incremental improvements, which came as a direct result of the incredible evolution of mobile devices. The problem is that features that we once reserved only for flagship devices have made their way to the mid-range and, in some cases, even to the low-end. Convincing customers to spend hundreds of dollars on a new smartphone when it’s just a slightly better than the last one is not an easy thing to do.

Where Is Galaxy Note 6?

The latest smartphone in the Note family, the Samsung Galaxy Note 5, was released in August, 2015. The company has decided to skip a generation to unify their product portfolio and “minimize confusion about the latest mobile technology from Samsung, and provide full alignment with Galaxy S smartphone.”

Under the Hood

According to many early speculations, the Note 7 was supposed to sport the new Snapdragon 821 processor, which is “engineered to deliver a 10% performance increase over the 820 with the Qualcomm Kryo quad-core CPU, reaching speeds up to 2.4GHz,” states Qualcomm’s official description.

This powerful processor supports 6GB of RAM, and it was expected that Samsung would make a good use of this fact. However, recent benchmarks paint a different picture. It looks like the Samsung Galaxy Note 7 will come “only” with the Snapdragon 820 and 4GB of RAM. That’s the same amount of RAM as customers get with the Note 5.

What we know for sure is that the smartphone will have a USB-C port with support for USB 3.1 standard. Advantages of USB-C over regular microUSB are twofold: you can plug the cable in any direction you want, and data transfer speeds and charging times can be much faster.

As you can see, there probably won’t be any dramatic performance boost, when compared to the previous generation. And there doesn’t need to be. Even if the phone really came with Snapdragon 820 and 4GB of RAM, it would still easily do absolutely anything users could want from it – including running demanding VR games and applications.

Galaxy Note 7 vs Galaxy Note 5 Specifications

Samsung Galaxy Note 7Samsung Galaxy Note 5
Dimensions153.5 x 73.9 x 7.9 mm153.2 x 76.1 x 7.6 mm
Weight169 g171 g
Display5.8 inches, 1440 x 2560 pixels5.7 inches, 1440 x 2560 pixels
CPUQualcomm Snapdragon 820Exynos 7420 Octa
RAM4 GB RAM4 GB RAM
Camera18 MP, f/1.4 and 5 MP, f/1.416 MP, f/1.9 and 5 MP, f/1.9
Battery3500 mAh3000 mAh

Design and Build

A tweet from @evleaks (Evan Blass) confirmed that the official color schemes will be named Black Onyx, Silver Titanium, and Blue Coral. The shape of the smartphone adheres to the tried and tested design direction of the Note family, including a physical home button and a durable metal frame.

At 153.5 x 73.9 x 7.9mm and 169g in weight, the Note 7 is lighter and slightly thicker than the Galaxy Note 5, which weighs 171g and measures 153.2 x 76.1 x 7.6 mm. The extra thickness is likely a direct result of the IP68 water and dust resistance. With it, the smartphone is waterproof up to 1.5m for up to 30 minutes and can be used in very dusty environments without a special case.

The 2.5D tapered edged and rounded corners make the Note 7 similar to the Galaxy S7 Edge. But while the Edge gives a very youthful vibe, the Note 7 is decidedly business-oriented.

Display

Most Samsung’s customers appreciate the large real-estate that Galaxy smartphones have gotten known for over the years. The Note 5 has a 5.7” QHD Super AMOLED display, and the new Note 7 will likely add another 0.1” to it, without making the smartphone larger in size. What’s more, the display will feature Samsung’s Edge screen technology with features from phones like the S7 Edge and S6 Edge Plus.

When the Galaxy S7 Edge was first introduced, one feature that received a lot of attention was the Always On Display (AOD). With it, you can view your notifications, check what time it is, or take advantage of the option to configure up to 4 time zones – all without having to wake up the smartphone. This useful feature will surely be present in the Note 7, helping you stay even more productive.

Camera

Many early rumors claimed that the Samsung Galaxy Note 7 will have a 12MP camera with the Super OIS Plus technology. The same camera can be already found in the Galaxy S7. The Note 5 has a slightly different camera, which has a resolution of 16MP with f/1.9, instead of f/1.7.

We think that it’s highly unlikely that Samsung would go for a camera with a lower resolution, as it would look inferior in the eyes of consumers. What’s more likely is that the claims stating that Samsung is working on a new sensor with a resolution between 18MP and 24MP and f/1.4 aperture will turn out to be true. This sensor would be 17 percent lighter, resulting in better night-time pictures with less noise.

To cement Samsung’s position as the king of mobile photography, the Galaxy Note 7 will have Dual Pixel Phase Detection Autofocus (PDAF). This is the same technology that’s used in expensive DSLRs and mirrorless cameras to guarantee fast and precise focus under all conditions. After the optical image stabilization (OIS) in the Galaxy Note 4 and the video digital image stabilization (VDIS) in the Galaxy Note 5, the inclusion of the PDAF will give mobile photography enthusiasts yet another reason why they should go with Samsung over other manufacturers.

Storage

It’s part of Samsung’s tradition to double the storage space with almost every new Galaxy release. It all started with the 16GB Galaxy S; the Galaxy Note then had 32GB of storage space, which later became the norm for other smartphones in the S6 series.

Now, Samsung is boldly moving forward by introducing whopping 64GB of storage space with the Galaxy Note 7. As a result, users will be able to store around 15,000 photos or 12,800-16,000 songs, depending on their quality. Of course, you can always expand the built-in storage space with a microSD card, but chances are that you won’t have to.

Battery

We have, indeed, come a long way from the 2,500mAh battery that was present in the first-generation Galaxy Note. With each subsequent generation, the capacity increased. The Note 5 has a 3,000mAh battery, and it looks like the new Note 7 will have a battery rated at 3,500mAh.

Some initial rumors suggested that the battery could be up to 4,000mAh large. While a larger battery is always welcomed, 3,500mAh is enough to make the battery in the Note 7 the highest-capacity battery since 2011, when the first Note device was released.

Software and Extra Features

As far as the software side of things is concerned, users will probably be greeted with Android 6.0-based firmware, instead of Android N. Italian blog HDBlog.it recently showed pictures of what seems to be a future version of Samsung’s TouchWiz software. It looks and feels just like the TouchWiz we know from the Note 5, only with slight visual adjustments here and there and a few usability tweaks, such as the option to arrange your apps alphabetically by default.

What’s probably more exciting is the addition of the S-Pen and a suite of complementary options, including Screen Write, S Note, Smart Select, Action Memo, and Glance.

But the biggest new feature is the iris scanner, which allows users to unlock their smartphones by scanning their retinas, supposedly offering a better security and improved usability over fingerprint unlock detection methods. This feature can already be found in Android phones like the ZTE Grand S3 and the Microsoft Lumia 950, but the Note 7 will be the first Galaxy smartphone to include it.

Cost

Not much is known about the cost of the Note 7 at the moment. CNET suggests that the 64GB variant Galaxy Note 7 will cost around US$800/£600/AU$1,100. That would be approximately $50 more than what the Samsung Galaxy S7 Edge originally retailed for.

Given the Note’s 7 position on the market, we think that the rumor is most likely true and the Note 7 will really cost around $800. Such a high price is just another reason why Samsung needs to come up with something amazing.

Conclusion

The Galaxy Note 7 is shaping up to be one hell of a smartphone. If you want the very best Android phone that money can buy, you should definitely mark August 2 in your calendar. The stakes are high for Samsung’s mobile division, and it will be very interesting to see how the Note 7 will perform when we get a chance to get our hands on it.

Samsung Galaxy Note 7: How to clear app cache & data, boot in safe mode, perform resets

Samsung is about to release the new #Galaxy Note 7 (#Note7) and we will fully support this device. So, in this post, I will walk you through on how to properly do some procedures you could use to fix problems that may occur while using the phone.

Samsung-Galaxy-Note-7

When the Note 5 was released, we started receiving complaints a day after it was made available. We are expecting the same thing with the Note 7. The tutorials I will include in this post are actually basic troubleshooting procedures you can use for app-related, power, firmware issues and minor hardware problems.

On this page…

How to clear cache and data of apps on Galaxy Note 7

You can use the procedures below to reset apps you’re having problems with. Applications create their own caches and save data their data in the phone’s internal storage or in microSD card if they’ve been moved there.

App crashes and freezes can easily be fixed by the following by you need to backup your data if you have any as it will be deleted:

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch the app you’re having issues with.
  4. Touch Storage.
  5. Tap Clear cache.
  6. Tap Clear data, then OK.

Some app problems may not be fixed by simply clearing the cache and data especially if the issue is version-specific. So, you need to update the app in order to patch the glitch, bug or whatever it is that causes the trouble and here’s how you do it on the Note 7:

  1. From the Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps.
  4. Tap Update All to automatically download updates for all apps or tap an app you want updated and touch Update.

If problems remain and you cannot use your phone because of them, then it’s better that you uninstall the app that’s causing them provided it is a third-party or downloaded app. Here’s how you do it…

  1. From the Home screen, tap Apps icon.
  2. Find and tap Settings, then touch Applications.
  3. Find and touch the app you’re having issues with.
  4. Touch Storage.
  5. Tap Uninstall.
  6. Touch Uninstall again.

How to boot Galaxy Note 7 in Safe Mode

Booting your phone in safe mode means you’re putting it in its diagnostic state wherein only pre-installed apps and services are running. The procedure below is very helpful when you’re dealing with problems involving apps that keep crashing or causing the firmware to freeze or even crash. It will tell you immediately whether the app that’s causing the problem belongs to pre-installed ones or third-party and here’s how you boot your Note 7 in safe mode:

  1. Turn your Galaxy Note 7 off.
  2. Press the Power key and hold it past the screen that shows the model name of the device.
  3. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  4. Continue holding the Volume Down button until the device successfully booted up.
  5. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

While in this state, uninstall or disable apps that are causing the problem but bear in mind you can only do so for third-party apps. To get out of safe mode, just reboot your phone and it should boot up in normal mode.

How to Wipe Cache Partition of your Galaxy Note 7

Firmware issues are often caused by corrupt caches especially every after update installation. Issues like freezing, hanging, random reboots, stuck on logo during boot up and boot loops are among the symptoms of corrupt system cache. These files can be deleted without causing adverse effects on the phone because Android will create new ones. The fact is it is a good practice to delete system cache from time to time.

The thing is, you cannot delete individual cache that’s why you really need to wipe the entire cache partition.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

How to reset your Galaxy Note 7

There are two reset procedures you can do on your Galaxy Note 7. As the name implies, both will delete everything in your device and bring it back to its factory default settings. So, that means that you will lose your files, pictures, contacts, messages, personal information, etc. during the process. Therefore, make sure you back them up before doing any of the following.

Resetting Note 7 via Settings menu…

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. From the Home screen, tap the Apps icon.
  4. Find and touch Settings.
  5. Go to Cloud and accounts.
  6. Touch Backup and reset.
  7. Tap Factory data reset, then Reset device.
  8. If you have turned on the screen lock, enter your PIN or password.
  9. Touch Continue.
  10. Touch Delete All.

Depending on the amount of data, it may take a few seconds or a minute to complete the reset but once everything got wiped off, the phone will have a noticeable performance improvement.

This next procedure basically does what the other procedure does but it will come very useful if you’re locked out of your device. It will also reformat both the cache and data partitions while leaving the current firmware installed and you need to boot your device in recovery mode to do so.

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. Turn off your Samsung Galaxy S7 Edge.
  4. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  5. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  6. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  7. Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  8. Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  9. It may take a few seconds to complete the reset so just wait.
  10. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  11. The Note 7 will then boot up normally.

There you have it! These procedures are very important when troubleshooting issues with your device. Learn them so it would be easier to fix issues you may encounter in the future.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note 7 that won’t turn on [Troubleshooting Guide]

The #Samsung Galaxy Note 7 (#Note7) is one of the most powerful and superbly designed smartphones this year but then it is certain many users will encounter a problem or two a few weeks after acquiring it. In fact, it already became controversial after reports that a unit reportedly caught fire while charging.

Galaxy-Note-7-won't-turn-on

Among the most common issues with powerful smartphones are related to its power. Some units may fail to turn on after powering themselves off while others may not charge. In this post, I will tackle the former as I’ve already addressed the latter in my other post.

Possible Causes

Let’s try to look into the possible causes why a well-designed smartphone with high technical specs would one day refuse to turn back on and becomes unresponsive.

  • The device’s firmware crashed
  • Liquid and/or physical damage
  • Drained battery
  • Corrupt system cache and/or data
  • Some apps crashed that also caused the system to crash
  • Misconfiguration or its settings are messed up
  • A serious hardware problem

Our troubleshooting will be based on these possible causes but before anything else, if you have other issues with your new phone, make sure you visit our Note 7 troubleshooting page for we list down every problem we address each week on that page. Find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you can’t find related issues, then feel free to contact us by completing our Android issues questionnaire.

Troubleshooting Note 7 that won’t turn on

At this point, we don’t know what’s causing the problem with your phone and why it’s not turning on. We need to rule out one possibility after another and we should start with apps then go after the firmware and lastly, the hardware, although, strictly speaking, we really can’t do anything about the hardware because if we do, we might end up voiding the warranty and we don’t want that to happen, do we?

Step 1: Verify that it’s not just a system crash

Firmware crashes from time to time especially if you are a heavy user. The thing about a system crash is that more often, the screen turns black and the device itself won’t respond even if the charger is plugged in.

For users who don’t know exactly what’s happening, they’ll start to panic and when they do, they’ll ask for help saying their new Note 7 has a black screen, won’t turn on, won’t charge, not responding, etc. So, you see, a simple system crash can be reported in different ways and for us technicians who rely on what the customers are saying, it’s very hard to determine exactly what the problem is. That is why, we encourage our readers to do some basic and safe troubleshooting procedures so that they will have an idea what’s happening with their phones.

So, the first thing I want you to do is force restart your Samsung Galaxy Note 7 and since it doesn’t have a user-replaceable battery, you can’t just pull the battery out. Rather, you need to press and hold the Volume Down button and the Power key together for 10 seconds. Assuming the problem is a simple system crash and that there’s enough battery to power its components up, your phone should reboot.

Step 2: Attempt to charge the phone

You must do this in case the forced reboot procedure didn’t work. At this point, it’s still safe to assume it’s a firmware crash but the battery got drained completely that’s why the device couldn’t boot up. Therefore, connect the charger and leave the phone charging for, at least, 10 minutes. While doing so, try to check if the phone is heating up because if so, disconnect the charger right away and send the phone in for repair. Do not attempt to troubleshoot a unit that’s heating up while charging, it’s dangerous for now that Samsung hasn’t addressed the reported incident of one of the Note 7 units.

Assuming the phone isn’t heating up while plugged in but charging signs aren’t showing, then try to force reboot the device again. This time it may work but if it doesn’t, then we’re dealing with a charging issue. So, I suggest you try troubleshooting your phone that won’t charge.

Step 3: Attempt to boot your Note 7 in safe mode

You do this if your phone is charging fine but still won’t turn on. There’s a possibility that one of the third-party apps keeps crashing and causing havoc within the system. So, if the phone charges, there’s a chance it can successfully boot in safe mode so it’s worth trying…

  1. Press the Power key and hold it past the screen that shows the model name of the device.
  2. When Samsung logo appears, release the Power key and immediately press and hold the Volume down button.
  3. Continue holding the Volume Down button until the device successfully booted up.
  4. Once you see “Safe mode” on the bottom left corner of the display, release the Volume Down button.

If the phone successfully powered on in safe mode, you don’t have to worry so much about your phone anymore because apparently, everything in it is working but the some apps or the firmware. In this case, try to reboot it normally and see if it can now boot up and if not, wiping the cache partition may fix the problem:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  7. It may take a few seconds to completely wipe the cache partition so wait a little.
  8. Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  9. The Note 7 will then boot up normally.

Step 4: Attempt to boot the phone up in recovery mode

If your phone won’t boot up in safe mode but charges fine, then it might be a firmware problem. Your next bet is to try to boot your device in recovery mode just to find out if it can. At this point, what’s more important is to know whether the phone can power up its components and booting in recovery mode will do that without loading Android’s interface.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

If successful, you can immediately try to wipe the cache partition as instructed above or simply do the reset but please note that doing this will delete your data and files so proceed at your own risk.

Lastly, if you were able to bring the phone back to life but the problem keeps repeating, you really need to reset your phone but make sure you backup your files and data first.

  1. Backup your data and files saved in the phone’s internal storage.
  2. Remove your Google account to deactivate the anti-theft function of the phone.
  3. From the Home screen, tap the Apps icon.
  4. Find and touch Settings.
  5. Go to Cloud and accounts.
  6. Touch Backup and reset.
  7. Tap Factory data reset, then Reset device.
  8. If you have turned on the screen lock, enter your PIN or password.
  9. Touch Continue.
  10. Touch Delete All.

Step 5: Send the phone in for checkup or replacement

After doing all those steps above and the phone still refuses to turn back on, then you need to bring the phone back to the store to have it checked by the technician or be replaced with a new one depending on how bad the problem is.

As far as troubleshooting is concerned, you’ve already done everything that needs to be done and that’s more than enough because we can’t touch the device’s hardware as the warranty will be void and null if we do. Besides, this is a new phone and it should work without a hitch. 

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to use Voice Commands (S Voice) on Samsung Galaxy Note 7 [Tutorials]

One of the most interesting features embedded into the new #Samsung Galaxy Note 7 (#Note7) device is the voice commands via Samsung #SVoice application. This tool allows you to use your voice in performing operations you would normally have to do by hand.

note-7-s

For example, using your voice to dial a phone number, send a text message, or play music on your phone. The S Voice’s voice recognition app can be used to activate a wide variety of functions on your phone. With this pre-installed language recognition application, you can ask questions or speak commands for your phone to carry out. And this post will help you get started especially for users who are new to Galaxy devices and for those who are new Android converts.

But before anything else, if you have issues with your new device, make sure you visit our Note 7 troubleshooting page for we have already started supporting the phone weeks before it was made available to public. If you’re currently bugged by an issue or two and if they’re widespread, there’s a chance we’ve already addressed it. Also, you can contact us by completing our Android issues questionnaire if you need more assistance.

Now, going back to our tutorial…


Setting up S Voice Commands on your Galaxy Note 7

Follow these steps to begin setting up voice commands for use with S Voice on your device:

  1. Tap Apps from the Home screen.
  2. From the Apps screen, tap Samsung.
  3. Tap S Voice.
  4. Read the S Voice information and tap Start to continue.
  5. Review the Voice recognition legal, mark the checkbox to agree to it and then tap Next.
  6. On the next screen, you will see some instructions on you to start setting up command. Read the instructions carefully and then tap SET UP NOW to set up a command to wake up S Voice.

To set up your wake-up command at some other time, tap LATER. Otherwise, tap SET UP NOW.

  1. Tap SET UP NOW to continue with this guide.
  2. Say the phrase that is shown on the screen.
  3. Tap DONE.
  4. Now, speak to your device. You may need to tap the Microphone icon to wake up S Voice.
  5. To continue with this guide, say “Call [contact name you wish to call]”. This commands your phone to call the contact person you specified.
  6. Wait for S Voice to display the contact details and dial the phone number in response to your request.
  7. To end the call, tap the End Call icon. You will then be routed back the S Voice screen.

On the S Voice screen, you can access additional options by tapping the More options-> Settings icon. The More options icon is represented by three vertical dots. Just tap on the dots and select Settings from the given options. Among the available options you can use or configure would include but not limited to Voice wake-up, Language, Voice feedback, Erase data, Wake up in secured lock, and so on. Simply tap the option you wish to configure.

Using S Voice to open an app on your Galaxy Note 7

Follow these steps to open an app on your phone using voice commands:

  1. Tap Apps from the Home screen.
  2. Tap Samsung.
  3. Tap S Voice.
  4. Tap the microphone to activate it if necessary.
  5. Now speak “Open [app name]”.

Wait for your phone to open the desired application in response to your request.

Using S Voice to write a text message (SMS) with Voice Samsung Keyboard

  1. Tap Apps from the Home screen.
  2. Tap Messaging to open the messaging app.
  3. Tap the Tap to compose message icon.
  4. Select or enter the contact in the recipient field.
  5. Tap the Enter message field.
  6. Tap the Microphone key located two keys to the left of the Space key.
  7. Next, tap the Microphone icon.
  8. Speak the message (SMS) you want to relay to your recipient.

If you want to change the language from default, follow these steps:

  • Tap Default: English (US).
  • Tap Add more languages.
  • Clear the check box by tapping Automatic.
  • Tap your preferred language to mark the check box.
  • Tap the Back key to go back to the keyboard screen.
  • Tap the Microphone again.
  • Start speaking your message using the language you specified.
  • Once your message is complete, tap the Send icon to send it.

Using S Voice to write a text message (SMS) with Swype Keyboard

  1. Tap Apps from the Home screen.
  2. Tap Messaging.
  3. Tap the Tap to compose icon.
  4. Select an option you want to use for entering the message recipient.
  5. Tap the Enter message field.
  6. Tap the Microphone key.
  7. Speak the desired text or message you want to relay to your recipient.
  8. Once you stop speaking, you will automatically be routed back to the keyboard screen.
  9. Tap the Send icon when you’re finished with your message.

And that should help get started with voice commands. Please keep posted for more Samsung Galaxy Note 7 tutorials and Note 7 how-to contents on this site.

Engage with Us

Feel free to visit our Samsung Galaxy Note 7 page for more tutorials, how to’s, as well as answers to some FAQs about this new Samsung flagship device. Should you have any concerns, questions, or requests for support with the use of specific features and functions of the Galaxy Note 7, simply fill up this form with all the required information.