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galaxy note 2 problems

How To Fix Various Samsung Galaxy Note User Problems

What’s up guys? In this post we will be tackling several problems that our readers are experiencing regarding their Samsung Galaxy Note device. This is a compilation of emails sent to us regarding the Galaxy Note and covers the Note 10.1, Note 2, and Note 3. As much as possible we try to provide the best solution possible but since we really don’t have access to your device and have limited information regarding it based on the emails sent sometimes our solutions given are general in nature.

If you have issues with your Samsung Galaxy Note device or any other Android device that you can’t seem to solve maybe we can help you with that. Just send us an email at [email protected] describing the nature of your concern. It helps if you provide lots of details such as the model of the device, its operating system, or when the problem started just to name a few. The more details you provide the more information we can work with which usually makes the troubleshooting process more accurate.

You may also reach us at our Facebook and Google+ page. Feel free to follow us on both social networks to get the latest news as well as troubleshooting steps on everything related to the Android platform.

Galaxy Note 10.1 Download Issues

Problem: I’ve had the tablet for a year, but for the last several months I am unable to download anything (photos, documents) from an email. I get the note “staring download”, then nothing else happens. When I try to download something from the internet, I get the message “internet stopped working”. I can take lovely photos with my tablet, but am unable to share them with anyone … I can’t send photos or videos by email. Is there a simple solution to the above? Thanks for your help.

Solution: What you need to do first is reboot your device by simply turning it off then on again. We want to refresh your device and this usually solves most problems. Now check and see if you can surf the web by opening up a browser and going to “google.com” for example. If you can access the website then that means your device has Internet connectivity and its settings are correct. In this case the issue may be caused by a certain app installed in your device. To check on this simply boot it in safe mode.

Make sure your device is turned off.
Press the Power key to boot up your device.
After the start-up animation begins to display, press and hold the Volume down key until the Lock screen displays.
When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To boot your device into Normal mode again, turn your device off and then power it back on normally.

Once in Safe Mode try to share your photos or download email attachments. If it works then you might want to uninstall the recent third-party apps that you have on your device.

If however you can’t access any website then try checking your Wi-Fi settings and see if they are correct. If you are connecting through your mobile carrier then check on the APN settings of your device and see if it is the right one.

Galaxy Note 10.1 Proxy Server Issues

Problem: Hi, I purchased a Samsung Galaxy Note 10.1 2014 edition tablet last November. Since that time, I have had issues with Web browsing. I have taken it back to the store and even tried researching online for a solution but I have been unable to find one. The error message that I receive is “unable to connect to the proxy server”. I am able to view 1-2 websites and then I receive this message. I uninstalled Kaspersky Internet Security but I am still having the problem. I would greatly appreciate any help that you could offer. Thanks.

Solution: Are you using a proxy server for your connection? Which browser are you using? Does this issue also happen when trying to use apps such as Facebook or Twitter? What we need to do is refresh your connection. Turn off your device and then turn it on again. If you are connected to your home Wi-Fi network turn off your router then turn it on again. Check and see if you can browse the web normally. If the issue still exists then you might want to try to try to disable your proxy server.

Open your Wi-Fi settings
Find what AP (access point) you`re searching for
“Modify the network” and “Configure AP Settings.”
Select “Show Advanced Options”
Select “None from the drop down list of proxy options.

You also mentioned that you previously had the Kaspersky Internet Security installed on your device. A lot of users have reported that it automatically changes the Wi-Fi setting of an Android device by making it pass through a proxy server for a more secure online experience. This might be what is happening right now.

Galaxy Note 2 Keeps Lighting Up

Problem: My Galaxy Note 2 keeps lighting up, I’ve went to settings to motion and to quickly glance no box’s are checked, motion is off, ever since. the kitkat update my phone has been doing this and my carrier at&t has no clue as to what’s causing it,could my phone have a virus?

Solution: I doubt it’s a virus since it needs to be stealthy so it can infect a device longer. If it is made to make a device light up then it will be discovered immediately. There’s a big probability that certain apps in your device is causing this. Try booting your Note 2 in Safe mode to check on this.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

In Safe mode check and see if the problem still occurs. If it doesn’t then you may have to uninstall your third-party apps to get to the root of the issue.

If in Safe mode you are still experiencing the issue then you might want to do a factory reset on your device. Make sure to backup all of your important data first before doing the procedure.

Turn your phone off.
With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
Scroll down to Yes, Delete User Data and select it.
Back on the first screen, scroll down to Wipe Cache Partition and select it.
Your factory reset is now complete.
Go to Reboot System Now to restart the phone.

Galaxy Note 3 Display Turns Off During Call

Problem: Hello! I am a thankful for your guide of fixes for this device. This a great phone and have not experienced any issues but one in particular that I just can’t seem to find in your list. I am using att version of the note 3, no root just stock everything. I have a screen protector that’s made by skinomi, the problem is when I get a phone call it automatically turns the screen off as if it is near my face but not. I have to manually turn the screen on and off while taking a call to interact. I have tried the troubleshoot by dialing certain digits and the reading shows that the proximity sensor is always showing that something is in front of the phone.. Is this a manufacturing issue? Is there a fix? App fix? Thanks in advance.. Oh BTW I have gone to settings and checked and unchecked the area concerning the proximity sensor.. Thanks so much.

Solution: When did this problem occur? Did it start just after you applied the screen protector? If so then it must be the cause since the proximity sensor can detect it and will turn off the display once a call gets in. Before removing your screen protector though try to check first if it is an app that is causing this problem by booting your device in safe mode.

To start your Note 3 in Safe Mode

Turn off the device.
Press and hold the Power/Lock key for one or two seconds to turn on the device.
When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
When the lock screen displays, Safe mode shows in the lower-left corner of the screen.
It may be necessary to restart your device by removing and reinserting the battery, followed by pressing and holding the Power/Lock key to turn on the device.

Once in Safe mode have your device receive a call and see if the display still turns off. If not then an app is causing this behavior in which case you will need to uninstall it.

Galaxy Note 2 Google Play Store Won’t Open

Problem: Gentlemen, Thank you so much for your continued advice on all things pertaining to my Samsung Galaxy Note 2! Yesterday I installed the latest version of Kit Kat on my Note 2 which I have with Verizon as my carrier. Today I noticed that the Google Play Store would not open when I tried to look for a new app which had been recommended for me. My wifi connections are fine and all of my other apps (news, sports etc.,) load quickly and with no problems. Have there been any other issues with the Play Store app not opening since the latest upgrade? Thanks in advance for any assistance you might provide

Solution: For this issue you may need to clear the cache and data of the Google Play app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab, if All is not displayed, swipe left on the screen.
Scroll to and tap Google Play Store
Tap Clear cache.
Tap Clear data.

Go back to your homescreen then try to access the Google Play Store. There’s a big chance you will be able to access it right now.

Galaxy Note 2 Issues After AT&T Update

Problem: After I did the update from AT& T #1 my battery dies b4 noon time. #2 I can no longer write a note on the front of a photo that I have taken, the phone no longer gives me that option in the drop down menu. #3 the pgone takes longer to go from page to page or app to app and also upon hitting home button it takes seconds to open where as b4 it was instantly. Thank you in advance.

Solution: It seems you are facing multiple issues after updating your device. What you need to do first is to perform a factory reset as most users who have updated their devices claim that most issues they have experienced seem to have disappeared after performing a factory reset. You will need to make a backup of all your important data first before starting the procedure.

Turn your phone off.
With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
Scroll down to Yes, Delete User Data and select it.
Back on the first screen, scroll down to Wipe Cache Partition and select it.
Your factory reset is now complete.
Go to Reboot System Now to restart the phone.

Galaxy Note 2 Email Issues

Problem: Hi Droid Guy, I have a Samsung Galaxy Note II through At&T, up until recently I have had no problems with it, but now i’m having a problem with email ( yahoo & gmail ) the problem is it keeps reloading deleted emails, anywhere from a couple of days to a month or more, I’ve tried checking the email settings but can’t figure it out. Can you please help?

Solution: Are you accessing your emails using the stock Android app? Account Setup options then “Delete message from server” from “Never” to “When I delete from Inbox”. This will delete your messages from the server too. If the problem still exists then remove your email accounts from your device then re-add them.

Galaxy Note 2 Rebooting Problem

Problem: My Samsung note 2 model GT-N7100 Android version 4.1.1, today after I force close my phone due to downloading apps lagging, after reopen my phone, it keep rebooting itself once I turn on wifi and connect to wifi. After i closed wifi and use phone dataplan, phone function normal. Any solution regarding that? Thanks in advanced.

Solution: A lot of owners of the Note 2 who have experienced the same problem say that booting the device into recovery and clearing its cache does the trick. By clearing the cache of your device you get rid of old unwanted files that may be interfering with the operation of your device.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Galaxy Note 2 Blank Display

Problem: Hi droid guy, I need your advice to fix my samsung note 2 with blank screen (white color). My mobile was fine until this morning. When i try to unlock my samsung note 2 with gesture swipe, it was freezing and I turned off the mobile and turn it on again. When I turned it on again, the screen with the title ” Samsung Note 2 – Nt7105″ was freezing. and I tried to turn it off and pull out the battery and leave it for couple minutes. when I put in the battery, my samsung note 2 screen went blank (white color) and freezing eventhough I charged it with the charger I tried to hard reset for my samsung note 2, but when i tried to push together the button home, volume and on/off to get the factory setting, it didn’t come up, only the blank white screen and freezing. Is it because of the battery problem? or the hardware inside samsung note 2? your help will much appreciated.

Solution: Do you have an SD card in your device? Try taking it out then reboot your device. Usually when an SD card gets corrupted this sort of thing happens. If the issue still exists then the problem may be caused by the software of your phone. Are you still using the stock firmware for your device or are you running a custom firmware? If you are using a custom firmware it may have gotten corrupt in which case you will need to reflash your device.

Galaxy Note 3 Plays Music By Itself

Problem: I have a Samsung Note 3 on TMOBILE network. My phone plays a song “over the horizon” by itself. I think the song came preloaded on the phone. The phone does this even when I have my phone on vibrate. I think it my be an app I downloaded with some tracking virus, but if it is how do I tell which one is responsible and remove it.

Solution: What you need to do first is a soft reset to clear out the temporary memory on your device and clear out the reserved power. To do this take out the battery of your device and press and hold the power button for at least 10 seconds. Now insert the battery and turn on your device and see if the issue still exists.

If you are still experiencing the problem then you can check if an app is causing this by booting your device in Safe mode.

Turn off your phone.
Press and hold the Power button to boot up the phone.
Now, keep tapping the left Menu key continuously until you see the Lock screen.
That’s it. Now, you should see the Safe Mode label in the lower-left corner of the screen.

If your device does not play the music anymore then a third party app may be causing this. Unfortunately this is going to be hard to pinpoint so you will need to manually uninstall your apps to see which one is causing the issue.

How to fix Samsung Galaxy Note 2 that won’t turn on [Troubleshooting Guide]

In this post, I will guide you how to fix or troubleshoot a Samsung Galaxy Note 2 that won’t turn on. The phone was released in 2012 and if it started to act up recently for some reason, then perhaps there’s already some things that need to be changed. The battery is among the accessories that deteriorate quicker. Research suggests that Li-Ion batteries like the one found on the Note 2 may last only for a couple of years. So, there’s a valid reason why it’s the first one that comes to mind for power-related issues.

But just because the phone won’t turn on doesn’t mean the battery is busted. There are other factors that may lead to this problem and this post will guide you on how to determine the culprit. It is imperative that proper troubleshooting procedures will be followed to ensure the safety of the device as well as the data saved in it. That’s why we follow standard troubleshooting steps and not just any procedures that could potentially ruin the phone.

Before anything else, if you have other concerns with your phone, visit our Galaxy Note 2 Troubleshooting page as we’ve listed hundreds of issues we already addressed before. Find issues related to yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by accurately filling up this form.

Troubleshooting

The troubleshooting procedures cited in this post are the actual steps we technicians follow if a customer walks into the shop having the same problem.

Step 1: Soft reset your Galaxy Note 2

The soft reset is basically just a reboot with a twist. The twist is what matters most in this procedure as it refreshes the phone’s memory as well as other components inside. Here’s how you do it…

Pop the back panel open.
Pull the battery out of the phone.
Press and hold the Power key for 30 seconds.
Replace the battery and then the back cover.
Attempt to turn the phone on.

Step 2: Charge the Note 2

First of all, this procedure will rule out the possibility that it’s just a drained battery issue. And second, it actually gives you an idea about the integrity of the phone’s hardware. If it charges or shows the usual charging signs like the LED indicator and the charging icon on the screen, then there’s a big chance it can be fixed. Otherwise, it’s a not charging issue, which needs to be addressed first. Read this post: Fixing Samsung Galaxy Note 2 That’s Not Charging [Troubleshooting Guide].

If the phone charges fine, leave it plugged in for, at least, 10 minutes before attempting to turn it on.

Step 3: Attempt to boot the phone in safe mode

Assuming the Note 2 charges just fine but still refuses to turn on, then try the safe mode remedy. In safe mode, all third-party apps will be temporarily disabled leaving the pre-installed ones running plus the essential services. Here’s how you boot it in safe mode…

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

The purpose of this procedure is to know if the phone can boot up successfully on its barebones. If not, then proceed to the next step.

Step 4: Attempt to boot the phone in recovery mode

The Android System Recovery or popularly known as the recovery mode will power up all components of the phone without loading Android interface. Most of the time even if the firmware is totally messed up for some reason, the phone can still boot in recovery mode. If it can, then there’s a big chance you can fix the phone by performing master reset. Here’s how you boot in recovery mode (and perform master reset if possible)…

Turn the phone off. If you can’t, remove and reinstall the battery.
With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
You can use the volume buttons to scroll up/down
Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
Select ‘Reboot System Now’. The phone then reboots to factory settings.

Step 5: Send the phone in for repair

If all else fails and if you think it’s worth to get the phone repaired, then you need help from a technician who can physically and thoroughly inspect the device. Hardware issues need further observation and testing to determine the cause. If your phone is 3 years old, then it must already be out of warranty; if you are confident to open the phone up and have the skills, then proceed at your own risk.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 2 not charging issues – Troubleshooting Guide

The Samsung Galaxy Note 2 is still a powerful device. In fact, it’s the model that made Note devices popular. If you own one, then your device is almost three years old and among the most common problems you’ll encounter is a not charging issue. In fact, we received a lot of emails from our readers starting last year seeking help because their devices won’t turn on and are not charging.

This post will address Samsung Galaxy Note 2 not charging issue and I will walk you through in finding what the problem is. It is very important that you know what the issue is because it’s only then that you will be able to develop a strategy on how to fix it.

If you have other problems with your phone, visit our Samsung Galaxy Note 2 Troubleshooting page as we’ve addressed a lot of issues before. Find issues that are related or the same as yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up this form accurately. Remember that the more information you provide about your problem, the more accurate our solutions are.

Troubleshooting

We are always following a safe procedure when it comes to troubleshooting. We don’t suggest things that can potentially damage your phone. Try to go through these steps and see if you can find out what the problem with your phone is.

Step 1: Perform soft reset and check connectors

The soft reset is more like a reboot but with added steps that will drain electricity off stored in some components like capacitors. It will refresh the phone’s memory and is very effective in dealing with minor firmware and hardware glitches. This is the first steps we will do especially if the phone is still on. Here’s how…

Remove the back cover.
Pull the battery out of the phone and inspect every connector on the phone and wipe the connectors on the battery.
Press and hold the power key for a minute.
Place the battery back in and the back cover.
Turn the phone on.
Now, plug the phone in to charge.

If the phone won’t turn on but fine, the LED indicator should light up to indicate it’s charging. If it’s not lit up, then the phone isn’t charging and you must troubleshoot further.

Of course, if the phone is still on, you can immediately tell if then it’s charging or not the moment you plug the cable in to the port. You should be able to see the usual charging icon.

Step 2: Check if the charger is still working

The charging unit is responsible in producing current necessary to make the phone charge normally so it must be the first thing you should check if the phone won’t charge. The easiest way to go about this is to use a different or new charger. Since there’s no guarantee the problem is the charger, it’s better if you borrow a charger from someone who has the same phone as yours.

Another way to check if the charger is working is to use it to charge other phones. If other devices charge with your charger, then focus your troubleshooting on your phone and not on the charger.

You may also plug the phone to a computer to see if it responds to it. Computers and laptops produce lower amperage but if the phone responds to it, then it shows the charger is busted and needs replacement.

Step 3: Check if USB cable is broken

Just because the phone won’t charge doesn’t mean it’s a charger problem. Remember that the charger isn’t directly connected to the phone. There’s something that bridges them and that’s the cable.

If the phone is on it must be detected by a computer if plugged in even if there are driver issues. The machine should be able to detect something is plugged in to its USB port. If not, then there’s a possibility it’s the cable.

To verify further, use a different cord. Again, it’s better if you just borrowed from someone because there’s no guarantee it’s the problem. Of course, if the phone got detect by the computer using a different cable, it’s time you bought a new cable, otherwise, continue with your troubleshooting.

Step 4: Verify the battery is still working

If the phone is on, it is obvious the battery still works, although it’s still not a guarantee it’s perfectly good. Over time the battery deteriorates and while it can still hold a charge, it can’t hold more charge like before. It works but it drains quicker and more often, it won’t charge as much as before. So, it needs a replacement. You can only verify this by using a different battery to see if the phone works or charges fine with it.

On the other hand, if the phone isn’t on, there’s not much you can do about it. You definitely need a different battery to see if the phone turns on and charges with it.

Step 5: Send the phone in for repair

After you’ve checked the connectors, the charger, the USB cable, experimented with a different battery and the phone still won’t charge, it’s time you sent it to a technician to be checked or repaired. It can be a hardware issue, although we don’t know for sure if it’s serious or not.

There are times when the charging port is loose and proper contact isn’t made resulting to the failure in charging. This is one of the problems you can’t do something about especially if you are not comfortable in opening the phone up for check up. That’s why you need help from someone who has sufficient skills.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Phones
Samsung Galaxy S8 Plus not charging
Samsung Galaxy S7 not charging
Samsung Galaxy S7 Edge not charging
Samsung Galaxy S6 not charging
Samsung Galaxy S6 Edge not charging
Samsung Galaxy S6 Edge+ not charging
Samsung Galaxy S5 not charging
Samsung Galaxy S4 not charging
Samsung Note 5 not charging
Samsung Note 4 not charging
Samsung Note 3 not charging
Samsung Galaxy J7 not charging
Samsung Galaxy J3 not charging
Google Pixel not charging
Google Pixel XL not charging
HTC 10 not charging
LG V20 not charging
LG G5 not charging
Motorola Moto G4 not charging
Nexus 6P not charging
Nexus 5 not charging
Huawei P9 not charging
Xiaomi Mi5 not charging

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 57]

Welcome to the 57^th troubleshooting article dedicated to the Samsung Galaxy Note 2. We know that most of you are surprised that this phone is still being used by quite a number of people despite being released in the market last 2012. In terms of hardware specifications it is still quite decent. Its 5.5 inch Super AMOLED HD display is quite good. The combination of a quad core processor and 2GB of RAM ensures that the phone operates smoothly even when multiple apps are running.

No official Lollipop update is still available for this phone which means that for most owners the device is still stuck on KitKat.

In this latest installment of the series we will tackle some of the latest issues our readers are facing with this device.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Weak Signal Issue

Problem: just bought a galaxy note 2 and I had a galaxy s3 before it same user as before but when I switched over it saying I barely have signal like I get one bar when I was getting 4 bars and now because I only have one bar it won’t let me send picture messages how do I fix this?

Solution: There are different factors to consider as to why your phone is getting a weak signal. Listed below are the steps that you can do to resolve this issue.

Try removing any third-party covers or case from the device. It is possible that the case or cover is barring your device from getting good signal or reception.
Sometimes, your device is getting poor signal or reception only in certain areas. If this is the case, please verify with your service provider about the coverage in the location where you are experiencing poor signal or reception. It could be that the area where you are having signal issue is already out of their coverage.
Poor reception may also be due when you are Roaming, or traveling outside of your Home Network. Talk your service provider about the exact network coverage while you are roaming so as to ensure this is not causing issues on reception or network signal.
Make sure you are using the right SIM card provided by your service provider. Also check if the SIM card is installed correctly and is not faulty.
In case your device is already outdated, check for any available software updates for the device.
Try to re-establish a connection with the mobile network. To do so, remove the battery for 30 seconds with the device still on. Wait until the time has elapsed, then replace the battery.
Power the device ON and wait for a few more seconds for it to establish connection to the network.
Try to place a test call to a different phone number and see if there are improvements.

Note 2 Sluggish, Loses Signal

Problem: Hello, I’ve had my Samsung Galaxy Note 2 for nearly two years, I love the device and have not had any significant issues with it until about 2 -3 weeks ago. My phone was rooted by another person over a year ago, I have many apps that I run and my kids play several games on it. One concern is that I’m not sure that I have all of my data and apps on the phone backed up properly. If I actually had everything backed up, I would probably just do a factory reset to clear the problem(s) that I am currently experiencing with the device. I will try to best describe how the phone is malfunctioning at this point;

device battery appears to lose battery charge rapidly
device quite frequently slows down operations, freezes, screen goes to black, and then reboots itself
device shows “no signal” (it sometimes will freeze and reboot after “no signal”) and often states “auto update of time and date”

Please help with diagnosis and remedy, if possible. Thank you in advance.

Solution: The best way to troubleshoot this phone is to do a factory reset seeing that it now has several issues. The factory reset will resolve the issue if it mainly concerns problems with the software. However, if the fault is with the hardware then the phone must be brought to an authorized service center.

Before performing a factory reset a backup of your phone data should be made. The best way to make a backup is by the use of Kies. Just download this software and install it in your computer. Connect your phone using a USB cord to the computer then perform the back up.

Once the backup is finished, proceed with the factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Battery Drain Issue

Problem: hello, i am using a samsung galaxy note-ii and it’s battery drains completely in 5-6 hours and charging takes 6-7 hours even when shut down. please help me!!!!!!

Solution: The best thing to do in cases like this is to check your phone settings first. Do you have any services turned on that you are not using? These services include Wi-Fi, mobile data, GPS, Bluetooth, etc. Turn off any service not in use. You should also check if certain apps are running in the background and constantly syncing online since this also uses up battery life.

If your phone settings are good then you should consider getting a new battery as the one you are using may already be faulty.

Note 2 Turns Off After Software Update

Problem: HI Guys, I got an OTA update for my Note 2 the other night, there was no mention as to which update it is as South Africa is always behind on updates. Once the update was done and it installed the phone came on as normal and all looked good. Everytime i went to use my phone it was off. I had it on charge the night before while doing the update and when i switched it back on i noticed the battery was at 60% and then when i went to use it again it was off, after getting it back on the battery was then at 45%. I plugged it into a portable charger and than seemed to keep the phone on for sometime. Then….it was off again and would not come back on, i did try the home, power button and vol up and i get a flashing screen that says “Samsung Note 2 etc” and thats all it does is flash on and off. Any ideas as to the cause or problem. I did manage to see what version of software was installed and it was either 4.4.2 or 4.4.3. Thanks in advance.

Solution: Try taking out the phone battery as well as the microSD card (if your phone has one). Press and hold the power button for at least a minute to discharge the phone and clear out any residual memory. Reinsert the battery (leave the microSD card out) then turn on your phone. If your phone proceeds normally then you can go ahead and return the microSD card.

If the issue still persists then you will have to perform a factory reset. Make sure to do this step only if you have recently made a backup of your phone data.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Does Not Set App Preferences

Problem: Hi, I have your app on my phone and you say that you are inviting users of the galaxy note 2 to get in contact with you if they are having issues with their phones. the issue i have is when i go onto the google search wigit and put a search term . for e.g hotels, into the search box. I then get the results page however when i click on a particular search result a box appears asking me to select a browser , for e.g Chrome, i want to use and then the option of always or once only. if i choose once the linked page appears in the browser if i select always i am promted to go to my default applications screen and change my settings so that particular browser is always used for search results. the problem is when i then go to settings > default appllications all that appears on the screen is the greyed out touchwiz option and also the messaging option. i have set that to the default messaging app. i do not have the opportunity to add a default browser , of anything else deafult ie video , for that matter. i contacted three my provider here in the united kingdom and they suggested factory resetting the phone as did samsung . i did this and i still have the issue. i have added attachments of screen pics to show the problem im having. can you help? thanks

Solution: Try to check if there are any new software updates available for your phone and if there are install them. If there are no new software updates available then you may need to reflash your phone software since this is a software related issue. You will need a copy of the original firmware of your phone as well as a software called Odin. Instructions on how to do this can be found at several of the popular Android forums online.

Note 2 Erratic Service After Charger Port Replacement

Problem: I recently installed a replacement charger port and flex cable. Before I did I had perfect service everywhere now it goes in and out. I did order the cable for my phone model because I know it has to be for a certain one. I was just wondering if there was a way to get my service back to normal. Thank you.

Solution: Try to verify first if the issue is network related by checking your phone signal in different areas. It is best if you go to an area that is known to have a good signal then check your phone signal from there. You should also try to use a different SIM in your phone to eliminate any SIM related issues.

If the issue still persists then you will need to retrace the steps you took in replacing the charger port and flex cable. This issue may be caused by a faulty component or a loose connection somewhere.

Note 2 Always Goes Back to Default Settings

Problem: When I set up my settings on Note 2 to the way I like them the phone always reverts to default settings after I turn the phone off and then back on. How can I get my user settings to remain the same? Thanks.

Solution: This issue could be caused by a glitch in your phone software. Try wiping the cache partition of your phone first and see if the issue gets fixed.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still remains then backup your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Not Charging

Problem: Last night, I left my phone with 5% battery. When I got up today, it was discharged. Problem is, its not charging now. I have checked my phone’s charger and it is working properly with my other devices. What should I do? Please help. Thank you.

Solution: Try to check your phone charging port for any signs of dirt or lint. If you spot any then clean it using a toothpick. You may need to get a new battery if the issue persists.

Note 2 Limited Signal Issue

Problem: My note 2 within the last month or so has been dropping calls and having limited signal at my home where it was usually perfect.

Solution: Try to verify first if this is a network related issue by calling your carrier and inquiring of any network concerns in your area. You should also ask for any account related issues.

If the network and your account are good then the next step is to determine if there is anything blocking the signal of your phone. There may be a building being constructed in your area that is blocking the signal from the towers. Your home may have some equipment that may also be interfering with the phone signal.

One last troubleshooting step that you can do is to perform a factory reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue still persists then this may already be hardware related. I suggest you bring your phone to an authorized service center and have it checked.

Note 2 Not Recognized By Printer

Problem: used to take very good prints using my galaxy note2 mobile connected to samsung ml 2165 laser printer with otg cable.Every thing was going well but now I am not able to take prints. The mobile is not recognising the printer. Samsung mobile print is installed in the mobile. Please help.

Solution: Try to restart both your phone and printer then check if you are now able to print photos. If you still can’t print then uninstall the Samsung Mobile Print App then install a fresh version. You should also consider replacing the OTG cable that you are using.

Note 2 Stuck On Boot Logo

Problem: It will open to the Galaxy Note II logo then after go to Samsung’s logo with the blue blinking stuff. I tried to remove the battery sim and sdcard and hold the power button for at least three minutes but nothing happens. I tried the rebooting it using the hold the volume up press the home button and power but still nothing happens. I tried wipe cache partition and factory reset stuff. but still nothing happens. I really am desprate to recieve answers cause I don’t want my parents to buy me a phone again. Thank you in advance.

i was also wondering if the battery has something to do with it because when my phone is still working fine i have problems on its battery because it drains so fast. And when I reboot my phone and wait for the samsung logo to finish its loading for an hour or so, it turns off.

Solution: It looks like the phone is bricked. You will need to reflash its software to get it working again. To do this you need a copy of your phone firmware and a software called Odin installed in your computer. Instructions on how to reflash your phone can be found at several of the popular android forums online.

Note 2 Only Stays On When Connected To Charger

Problem: My phone, the samsung galaxy note 2 will only stay on while connected to the charger. It has 100%, but every time I disconnect it turns off right away. Can you please give me a solution or help me try to fix this problem?

Solution: The issue could be with your battery not supplying the required voltage to your phone. When the charger is plugged the voltage normalizes causing your phone to turn on. Try replacing your phone battery first and see if this fixes the issue.

If the problem persists then this may already be hardware related. I suggest you bring your phone to an authorized service center for checking and repair.

Note 2 Only Works Using S Pen

Problem: l own a gray Samsung Galaxy note II. Currently l Cannot work or function with it using my fingers except the S pen which is the only thing l use to manipulate the phone. Please could you remedy this problem for me. Thanks.

Solution: It’s very likely that the digitizer of your phone is already defective. If you want to replace this yourself then you can check the tutorials available online on the procedure. Otherwise, just bring your phone to an authorized service center and have it checked and replaced.

Note 2 Stuck In Logo Until Battery Gets Drained

Problem: Hello Droid Guy, I have had a fatal, I fear, problem with my Note 2. I have had the phone for 2.5 years and it had been brilliant. The first major issue I encountered was an error message which appeared ever few seconds, ‘Internet Has Stopped working ‘ and I was unable to do a thing without exiting the message. Infact the app had disappeared! I had no alternative after trying to find a solution but to Restore Factory Settings, which resolved the problem and the phone appeared to work well for about a week except for it would about once a day randomly restart. A week later it was s in restart mode when it just froze on the opening screen – Galaxy Note etc and has remained like this until the battery dies, and then the empty battery picture remains frozen on the screen although it charges. I have loved this phone and had hoped it would continue for awhile longer. If you are able to help I would very much appreciate it.

Solution: Try doing a factory reset again but this time make sure to take out the microSD card first (if your phone has one). Be sure to perform this procedure only if you have recently made a backup of your phone data.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Wi-Fi / Bluetooth Does Not Turn On

Problem: My Samsung galaxy note 2, SGH-I317M, using it on Wind Mobile in Canada, recently, its WiFi and Bluetooth just could not turn on, even after I did the factory reset, turn it on and off, safe mode, took out memory card, or SIM card, just no luck. Please tell me if there are solutions. thank you in advance.

Solution: This may already be a hardware related issue. The Bluetooth/ Wi-Fi IC of your phone may already be faulty. The best thing to do is to bring your phone to an authorized service center and have it checked.

Note 2 Not Charging If Phone Is Off

Problem: my phone is not charging while in power off mode when I connect charger my screen shows noting but when I turn it on and charge it charges. This problem wad started from a day when my phone’s battery was critically low and then it was turned off automatically. There after my phone was totally dead. I visited service centre and they charged my battery and started my phone but when I plugged in my phone to charge while it was powered off this problem showed up. Please tell me what is the problem.

Solution: Try using another charger on your phone and if the issue still persists try using a new battery. If your phone still does not charge when turned off then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue persists then this may already be a hardware related problem. Bring your phone to an authorized service center and have it checked.

Note 2 Accuweather Time Different From Phone Time

Problem: I am having a problem with the accuweather widget on my galaxy note 2! For some reason the time displayed on the widget is 4 hours behind the regular time and I do not know how to fix this. Could you please tell me what to do to change the time so it will be the correct time. Thank you

Solution: Try to clear the cache and data of the Accuweather app since this issue may just be caused by corrupt data.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Accuweather application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the issue persists then proceed with wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Does Not Turn On After Charger Port Replacement

Problem: Hi, Beach sand got into the charging port hole. I removed what I could with toothpick/brush and all is good,,,,,, until after a few weeks when I had to keep propping up and moving the cable to get contact to charge then the dog came out in my hand,,, corroded ((salt)0 . I bought a new port dock flex cable the corrosion was just in that part,, and it now charges perfect……but no sound ???? not on startup//phone ring// so I read it might be that new port since the speaker is there,. original was sgh-1317 revo 7 new one was the same # except below that# it has r.cb2(kh) with a -1 where the original has -6. Anyway they look identical. Thinking it’s defective,, the company sent me a new replacement. All the same #’s but now a -21 below. Installed and phone won’t turn on,, tried again , nothing . . Plug into charger with phone off and the charging battery picture comes on screen showing an almost full battery . Re installed the port that worked great but with no sound and phone still won’t turn on. What now???? Do you think that 2nd replacement could be defective?????

Solution: You may have missed something when you installed the port. Try to go over the steps you took again and check if any connectors may be loose or wrongly attached. You should also try to use a different battery on your phone and see if this makes any difference.

Note 2 Stuck In Safe Mode

Problem: I have a samsung galaxy note 2, my cellphone is stuck on safe mode like for a month, I restart it, take off the battery for 2 to 3 minutes, I reset my cellphone already, and it still on safe mode, if you could help me on how to fix it I would really appreciate it. Thank you.

Solution: Below are the steps that you can perform to get your phone out of Safe Mode.

Power shock your phone

While the Galaxy Note 2 is on, pop open the back panel and remove the battery.
Leave it without a battery for a minute but at the same time, press and hold the Power button. This will discharge its electronic components of stored electricity.
Place the battery back in.
Boot normally.

If your phone has any third party accessories then remove them. Make sure that the volume down button is not stuck.

Wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Perform a factory reset (make sure to back up your phone data first)

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 “Unfortunately clock has stopped” Error

Problem: Please, I have a Samsung galaxy note 2, it always gives a message ‘unfortunately, clock has stopped.’ But the clock icon still appears but when click on it, it gives that message, the other thing, the time works properly and can be accessed in ‘settings’. The only thing I can do now is no more alarm can be set. Need ur help pls.

Solution: Just clear the cache and data of the clock application of your phone.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Clock application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the issue persists then proceed with wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 56]

Welcome to the 56^th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. While most smartphone owners have already upgraded to the latest models there are still quite a number who are still holding on to the Note 2. Released to the market last September 2012, this device is almost three years old.

Despite its age it appears that it will be getting the official Lollipop update after all. Samsung Spain recently announced in a Twitter post that this phone will be getting Android 5.0 if during the entire update nothing happens. This contradicts what Samsung Gulf posted on its Facebook page that the device will not be updated anymore.

Considering the fact that this model comes with 2GB of RAM and uses a quad core processor it would be easy for it to run on Lollipop. The announcement made by Samsung Spain however is not 100% certain since it will only push through if no issues are present when the phone gets the update.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Does Not Turn On Unless Connected To Charger

Problem: My note 2 turns off when I unplug it from the charger and I won’t turn back on unless I plug the charger back it. Please help thank you.

Solution: It’s very likely that the battery of your phone may already be defective. Try getting a new battery and use it on your phone.

Note 2 Does Not Turn On

Problem: Hello, I am using samsung note 2 since last 2 + yrs but now all of sudden it is not getting turn on. While I am trying to charge my phone then it is also not showing that my phone is charging. I have tried to turn on the phone through power button + home button + volume key down/ up button but nothing is happening. Just want to know what is the problem and how can I sort out this issue? Thanks & Regards.

Solution: Just like the problem we tackled above, this could also be a battery related case. Since your phone is already more than 2 years old the battery may already be very weak. Try getting a new battery and use it on your phone.

Connect the wall charger to your phone for at least 20 minutes before turning it on. If your phone does not turn on then try using a different wall charger.

You should also check the charging port of your phone for signs of lint or dirt. If you spot any then clean it using a toothpick.

Note 2 Stuck On Verizon Screen

Problem: Hello, my Note 2 keeps getting stuck on Verizon screen and want go any further. Help

Solution: You will need to access the Android System Recovery to troubleshoot this issue. First, turn off your phone then take out the microSD card. Turn on your phone and see if the issue still persists. If it does then proceed with the steps listed below.

You should first wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the phone is still stuck on the Verizon logo then you will have to do a factory reset. Make sure to only do this if you have previously made a backup of your phone data since it will be deleted in the process.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Stuck In Factory Mode

Problem: Please help. I have Samsung Galaxy note 2, and it’s stuck in factory mode with the box on the home screen, power button options don’t work, and I can’t put my phone on security lock

Solution: Try taking out the battery of your phone will it is still turned on. Press the power button for at least a minute to discharge the RAM then reinsert the battery. Turn on your phone and check if it is still stuck in download mode.

If the problem still persists then the factory mode setting on the EFS partition of your phone may be corrupt. You will need to manually edit this to resolve the issue. Take note that the procedure listed below only works for rooted phones. If your phone is not rooted then you will have to perform a factory reset after backing up your phone data.

Download “ES File Explorer” or “Root Explorer” app
Open ” Root Explorer” and navigate to : efs/FactoryApp/
Open “factorymode” file with text editor
Change it from “OFF” to “ON”
Save and exit then Reboot your device
If it doesn’t work, do the same steps for “keystr” file

Another method of doing this is by using the terminal.

Download “Terminal Emulator” app
Open “Terminal Emulator” and type “Su”
Press enter
Type the following

rm /efs/FactoryApp/keystr

rm /efs/FactoryApp/factorymode

echo -n ON >> /efs/FactoryApp/keystr

echo -n ON >> /efs/FactoryApp/factorymode

chown 1000.1000 /efs/FactoryApp/keystr

chown 1000.1000 /efs/FactoryApp/factorymode

chmod 0744 /efs/FactoryApp/keystr

chmod 0744 /efs/FactoryApp/factorymode

reboot

Note 2 Can’t Send Pictures Through Text

Problem: I have a Note 2 U.S Cellular phone flashed to Selectel Wireless. I’m unable to send pictures from my camera by text. Is there a fix?

Solution: Since this phone was initially a U.S. Cellular phone then its active APN setting may still be the one used by U.S. Cellular. Try checking the APN setting of your phone and see if this is the case. Make sure to change the settings to the APN of Selectel Wireless. You may have to contact the tech support of Selectel Wireless to get the settings on your phone.

Tap on Apps icon
Tap on Settings icon and then tap on More settings
Tap on Mobile networks
Tap on Access Point Names
Verify the APN settings

Another thing to consider is that when you send a picture through text make sure that your mobile data is turned on and that you have an active data subscription.

Note 2 Insert SIM Card Error

Problem: My phone just lost network and started saying ‘insert Sim card to access network services’, yet the card is in the phone already. I cleaned the Sim card and inserted into the phone but it remains the same error. On pressing the settings, mobile networks option says ‘no sim card’. On dialing*#*#197328640#, I get a black service mode screen with no options to select as per the trouble shooting steps. What should I do next?

Solution: Try inserting a different SIM card in your phone. If the issue remains then you will need to back up your phone data and perform a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue persists then this may already be a hardware related issue. You need to bring your phone to an authorized service center for further checking.

Note 2 Freezes After Phone Calls

Problem: Hi. I have a galaxy note 2. Most often, not all the time, but more and more frequently my phone freezes after a phone call. I cannot reboot, I cannot use any of the buttons as they are all frozen. I just have to take the battery out of the back and put it back in again. Can you help me with this? I thank you so much.

Solution: If your phone only freezes right after a call ends then this may be caused by a data glitch. Wiping the cache partition of your phone usually resolves this type of issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Stuck In Boot Loop

Problem: Hello, I got a problem, my phone is freezing at boot. I download the latest software update, 4.4.3 version. When it was done it has 3 options. 1. Cancel 2. Install All and 3. Install. I choose option 3 and then I waited until its finished installing the software. After several minutes it went to Samsung Galaxy Note 2 boot. It keeps on repeating and repeating I don’t know what to do. Please help me I don’t have a backup phone.

Solution: Try rebooting your phone first by following the steps listed below.

Turn off the phone
Take out the battery and the microSD if it has one installed
Press and hold the power button for a minute
Reinsert the battery but leave the microSD out
Turn on the phone

If the issue persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If at this point the issue remains unresolved then you need to perform a factory reset. You should only proceed if you have previously made a backup of your phone data.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Won’t Update To 4.4

Problem: Hi, I’m having trouble trying to find the 4.4 update for my galaxy note 2. When I check the system update, which is currently 4.3, it says that the device is up to date, even though I see countless people with the 4.4 update. I’ve been checking for the update since late January, but none seems to be available. I would really appreciate some help on the matter.

Solution: To be able to get the latest official update your phone must not be running on custom ROM and it must not be rooted. If no new software update is available while checking OTA you should try connecting your phone using a USB cord to a computer running on Kies. Use Kies to check for new software updates for your device.

Note 2 “Unfortunately Internet Has Stopped” Error

Problem: Dear Last Hope of Mine, I am writing to moan about the problem I have with Galaxy Note 2 after its last update. Namely, it no longer opens the saved pages in the explorer. Bookmarks work fine, but when I try to open the saved pages, it says ‘Unfortunately, Internet has stopped’ and with these words the explorer closes up. I looked through your really helpful tips but couldn’t find the problem/solution thread on this one. PLEASE, help!

Solution: Are you using the stock browser of your phone? If you are using then try clearing the cache and data of this app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the desired application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the problem persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Not Connecting To Wi-Fi

Problem: Hi…I’ve noticed that I’ve been having problems with my note 2. It will not connect to wifi…it just reads ‘saved’. When I found a possible solution, it directed me to find the wps on my wifi menu. There is no menu button for wifi on my phone. All it really shows is my networks I had connected to in the past and new ones. There is no menu button to find the wps. Plus my phone won’t connect…this is irritating.

Solution: Are you connecting to your own Wi-Fi network? If you are then try rebooting your phone and the router. Once both devices have rebooted delete your Wi-Fi connection from your phone then search for it and connect to it again. You may need to enter the password again.

Note 2 Slow Network Connectivity

Problem: Hi, I have been facing low connectivity issues since last two weeks. I tried with other sim card also but same issue occurred again. I did change the location to upper floors and it works fine. So I investigated why it is so. Initial suspect was that it might be the case of bad network at my area but that too proved to be wrong since I switched to other smart phone and it worked perfectly fine. The whole issue seems to be of my cell phone network receivers. Please provide me ways to troubleshoot the same problem and work it out.

Solution: To troubleshoot you phone connectivity issue you need the phone to be fresh. This means that you need to perform a factory reset then test the network connectivity. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

After the factory reset make sure that your phone is using the correct APN before testing the network.

If you still experience the same issue then this may already be a hardware related issue. You should bring your phone to an authorized service center for further checking. I suspect there may be something wrong with the phone antenna.

Note 2 Not Charging

Problem: Hello, all help is incredibly helpful as Sprint is telling me I have to buy a new phone and don’t have the money for that. My galaxy Note 2 all the sudden started installing a ton of updates one night as I pulled in my charger. Since then it randomly will not charge. I have tried different cables and outlets when it acts up. If the phone is off it shows the battery symbol when you plug in the charging cord like it recognizes it however it will not charge. Also when it is on and you plug in the charging cable the red service light comes on like it recognizes the charger is plugged in however the lightening blot in the battery symbol is not there nor does the battery percent increase. If I go to settings and then to battery settings it says there it is charging and the hours on battery increases but the actual battery life does not really hold that and the battery percent doesn’t increase. I have also tried a new battery and that didn’t work either. To me it seems to be some sort of software or programming issue. Any help would be greatly appreciated as now since sprint did a factory rest it will not hold any charge ever whereas before every now and then it would work normal. Please help.

Solution: Have you tried using a new battery on your phone? The most likely culprit in cases like this is the battery. Try using a new battery first and check if the issue still occurs.

If the problem persists then this may already be caused by a hardware issue most probably dealing with the power IC of the phone. If this is the case then you will need to bring your phone to an authorized service center for checking and repair.

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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 55]

Welcome to the 55^th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. This phone which was released in 2012 was once the top of the line device of the company. Despite being an old model this phone can still give most of the latest midrange Android phones a run for their money.

In terms of hardware specs the phone comes with an impressive Super AMOLED 5.5 inch HD display, a quad core processor, and 2 GB of RAM.

On the software side it is officially running on Android KitKat. Despite being able to run on Lollipop the latest report indicates that this model might not be getting the update at all. As of now no Lollipop build is being developed by Samsung for this phone. Those who want to get the latest Android version on this phone may have to rely on custom ROMs.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Black Spot Appears In Pictures

Problem: Hello, this morning I noticed a black spot appearing in all the pictures I’ve clicking from my Samsung galaxy note 2. Please help me to solve this issue. I’ll be waiting for your reply. Thank you.

Solution: You should first check if these spots are present in the photo file itself by copying all of your photos to your computer and viewing it from there. There’s a big possibility that you won’t see the black spot when you view the photos from your computer. If this is the case then proceed with troubleshooting the phone.

The first thing you need to do is to restart your phone. Most issues get resolved on its own with a quick restart since this resets the phone software.

If you are viewing the photos from the Gallery app then try wiping its cache and data.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Gallery application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

You should also wipe the cache partition of your phone if the problem still occurs

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still remains then you should consider doing a factory reset. Just make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Hangs A Lot

Problem: Hi.. I am experiencing some problems in my samsung note 2… i rooted my phone few months ago n even have done factory resets before…but from last few days my phone is hanging a lot and the unlock button stops working…and the network too goes off frequently… i tried factory reset, hard reset but after restarting, the phone remains as it was before…nothing is erased… Which means my phone is not reset… pls help

Solution: Did these issues occur after you rooted your phone? If it did then try to reverse the root process and unroot your phone. If the issue persists then your phone software may be corrupt.

You will have to reflash your phone with its original firmware. You will need a copy of your phone firmware as well as a software called Odin installed in your computer. Instruction on how to do this can be found at several of the popular online Android forums.

Note 2 No Sound During Calls

Problem: Hi Android Guy, A few weeks ago I started having problems with the lack of sound from my end while making/receiving calls on my Galaxy Note 2. So whenever I try to answer or make any call, I have to activate the speaker, so that people can hear me. I should mention that I have installed the app SmartSound Profiles, and never had this issue with the voice calls volume, even after I installed the app. Any suggestions as to what the problem might be? Thanks!

Solution: Try checking first if this issue is caused by an app by starting your phone in Safe Mode. In this mode any third party application installed in your phone will be disabled.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue disappears in this mode then it is most likely caused by an app installed in your phone .Find out what the app is and uninstall it.

If the problem still occurs even in Safe Mode then you should consider doing a factory reset to eliminate any software related causes. Make sure to back up your phone before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Wi-Fi Greyed Out

Problem: Hi, my Galaxy Note 2 wifi was greyed out and I was contacting you to see if you had any solutions on how I could fix this problem.

Solution: This issue may be caused by a software glitch or a faulty hardware. If this issue is caused by a problem with the software then try to do a battery pull (take out the battery while the phone is still turned on). Press and hold the power button for a minute then reinsert the battery. Try to check if your Wi-Fi now works.

If the Wi-Fi is still greyed out then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue still persists then this may already be a hardware related problem. You should bring your phone to an authorized service center for checking and repair.

Note 2 Not Turning On

Problem: Hi, my galaxy note 2 just stopped working and now it won’t turn on or charge. It was working fine one minute then I went to use it about 10 minute later and it wouldn’t open. I tried taking the battery out and putting it back in and wouldn’t start. I tried plugging it in and saw nothing at all. I tried everything even tried to reboot and plug into the computer and still did nothing. Do you have any idea what might have went wrong? The battery had charge in it so there’s no reason why it just died out of nowhere.

Solution: Try leaving your phone plugged to its original wall charger and let it charge for 20 minutes. If your phone still does not turn on take out the battery then press and hold the power button for a minute before reinserting the battery.

If your phone still does not turn on then try using a new battery on it.

If the problem persists then this may already be caused by a faulty hardware. Bring your phone to an authorized service center and have it checked.

Note 2 Can’t Run Certain Apps

Problem: I purchased a unlocked at&t note 2 off of Craigslist and im recently with the bring your own phone service of straight talk and certain apps I download I cant I use like snapchat the latest version my phone keeps tellin me that google play services which some of my apps rely on is not supported by my device and I need to contact the manufacturer I contacted straightalk but they did not help me and I do not want to factory reset my phone because I have a lot of music and pics and other things I wanna keep even though they are on a chip im afraid I may lose something still what should I do.

Solution: Your phone may be running on a custom ROM that does not have Google Play Services installed. Try checking your phone software by going to Settings – About Phone. If your phone is running on a custom ROM then you may have to install the Google suite of applications. Alternatively, you can also opt to reflash your phone to its original firmware.

If however your phone is running on stock firmware and you are getting this error then the best thing to do is to perform a factory reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Photos Not Displaying In Gallery

Problem: Hi Guys, I have just reset my galaxy note 2 and started copying back across all of my pictures and music, Now a whole chunk of my photos are not displaying in the gallery, yet using a file explorer I can find them no problem. I don’t have an SD card in the phone just the standard 16gb internal memory Can you help at all? Thanks

Solution: This issue may be caused by a glitch in the Gallery app. Try to clear the cache and data of this app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Gallery application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the issue remains then delete all the transferred photos in your phone then copy them again.

Note 2 “Complete Action Using” Keeps Popping Up

Problem: Hello, A few weeks ago on my Samsung Galaxy Note 2 I began receiving the “Complete action using” screen when exiting from most apps to return back to the home screen. Even though I had recently installed Nova Launcher and initially set it as my default launcher over Touchwiz, this screen continually pops up and each time I have to re-select Nova Launcher, choosing “Always” and not “Just once”. (Prior to Nova Launcher I had been using CM Launcher, but the same “Complete action using” screen kept appearing.) I’ve checked Android forums and came across other people who experienced the same problem with their Note 2 — unfortunately I’ve tried all their suggestions and none have resolved the problem. I would appreciate any help you can give me, as this is enormously frustrating, considering that my Note 2 has performed well and without any bugs or glitches up until now. Thanks very much.

Solution: This issue occurs even on other Samsung models. The most common resolution is to uninstall the Google each update of your phone. You can do this from the Application Manager under Settings.

If the problem persists then try wiping the cache partition of your phone

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Proceed by resetting the app preferences of your phone.

Access Settings
Choose Application Manager and select the All tab
Tap the Reset App Preferences option
If a confirmation message appears, just tap Reset Apps

Note 2 Does Not Charge

Problem: Hi, I have an Samsung Note 2 and recently it stopped holding a charge. I can leave it on the charge for 2hrs or more and it still does not turn on. So I purchased another battery and it turned right on but when I went to charge it with the new wall charger I just purchased it would not charge at all. What do you think is the problem and how can I fix it?.

Solution: If your phone does not charge even after using a new battery and charger then this may already be a hardware related issue. Try checking the charger port of your phone for any signs of defects. You should also check if it has any dirt present. If you spot any then clean it.

If the charger port appears normal then you should bring your phone to an authorized service center for checking. The charger port is usually replaced in cases like this.

Note 2 Stuck On Boot Logo

Problem: I have a samsung note 2. the phone was fine. I made a call and hung up. About an hour later i picked up my phone and it looked like it had restated on its own, but it was just sitting on the screen that says “samsung galaxy note II”. It just stays on this screen. I have tried pulling the battery and the sim card for 5 minutes, but still get the same problem. I have tried loading to safe mode (volume up, home, power on) but it just freezes and it gets stuck on the screen that says downloading do not turn off target. Do you have any idea how i can get my phone to boot back up?

Solution: Your phone software may already be corrupt. If you have previously made a backup of your data then you should try to perform a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem persists then reinstall the official firmware version of your phone using Kies.

Note 2 Boot Loop / SD Card

Problem: Good day, I’m from Africa. my note 2 just developed a problem where it just tries to reboot but never fully reboots. It only stopes at the samsung galaxy note 2 GT7100 logo n then stats again.i then thought it was probably the battery and charged it, it rebooted through and would start the initial rebooting which never gets through, all over again immediately I uncharge it…

My second issue is with my sd card I hav gotten 2 sd cards for my fone but after saving pictures for a while, the fone tells me sd card damaged. Well I then thought maybe its cause I’ve been using it for a while. So I got a new one and after working with the phone for a while, and having save lots of things on it, the fone gave me a warning of damaged sd card…

I don’t know what to do about this issues…pls try to reply ASAP cause am in desperate need of this phone.

Solution: These two issues may be related. Try starting your phone without the SD card inserted.

Turn off the phone
Take out the battery
Take out the microSD
Press and hold the power button for at least a minute
Reinsert the battery but leave the microSD out
Turn on the phone

If the issue disappears then this may be caused by a faulty microSD card or by the microSD card module of your phone.

If your phone still gets stuck in a boot loop then consider doing a factory reset. Make sure to proceed only if you have a backup of your phone data.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 54]

Welcome to the 54^th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. This phone which was released in August of 2012 is surprisingly still being used by quite a number of people today. This may be due in part to a combination of impressive hardware specs and nice design.

Originally running on Android Jelly Bean, it’s possible that an official Lollipop update will be arriving for this model. It was previously announced that the latest Android update will make its way to this phone however recent reports indicate that Samsung has yet to start on the software development.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 “Unfortunately, Contacts has stopped” Error

Problem: I have a Samsung Galaxy Note 2 (Jellybean v 4.3). I looked through the list of problems, but I couldn’t find one regarding my phone app which keeps closing on me. I bought my phone through T-Mobile, but I had purchased it without any contract to the carrier. I never used their services, using the phone pretty much like a tablet. It came with a SIM card, but I had never activated it, nor did I ever lodge it into my phone. Now, 2 years later, I am trying to use a Japanese SIM card, but I am unable to unlock my phone, and when I try to type in the numbers to access the service menu, it closes down saying “Unfortunately, Contacts has stopped”. I’m not sure if I can even unlock my phone at this point or what I should do. Please advise if it’s possible to unlock my phone or if purchasing an unlock code is possible. Thank you!

Solution: If you bought your phone from T-Mobile then chances are it is locked to that network. If you are trying to access the service menu and you get the “Unfortunately, Contacts has stopped” you should first try to clear the cache and data of the contacts app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Contacts application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the error message still appears then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

There are several ways to unlock you Note 2 and the safest is to purchase an unlock code. If you want to tinker with your device then you can also unlock it yourself following the instructions listed below.

For this to work your phone has to be locked and it should be running on Android Jelly Bean 4.1 or higher.

On the Samsung Galaxy Note 2, launch the phone app and dial the following keys: *#197328640#
From the Main Menu, navigate to [1] UMTS > [1]Debug Screen > [8] Phone Control > [6] Network Lock > Options.
In the Options screen, choose [3] Perso SHA256 OFF. After choosing this option, wait for 30 seconds.
Now go back one step by pressing the Menu button and then select Back once. You should now be in [6] Network Lock.
Choose [4]NW Lock NV Data INITIALLIZ. After that, wait for a minute.
After a minute, reboot your Galaxy Note 2.
Your phone should now be carrier unlocked and ready for any SIM card to be used

Note 2 Not Charging Completely

Problem: I leave my phone on charger all night and it only charges to 75% or less. I have tried 2 different chargers. The lighting bolt comes on when I plug it in so the phone thinks it is charging. Is it possible I have a bad battery? or is it something else. thanks

Solution: It’s possible that you may already have a faulty battery. Before replacing the battery try to perform the following troubleshooting steps below.

Reboot phone then check the charging status

Turn off phone
Take out the battery
Press and hold the power button for a minute
Reinsert the battery
Turn on the phone

If the problem still persists then get a new battery.

Note 2 No Software Updates

Problem: I have a Galaxy Note 2 and I can’t update the operating system. I think this is due to my having Net 10, but I was wondering if you all have any suggestions on how I could update it.

Solution: If you are not getting any software update notifications OTA then another option is to use Kies. Make sure that you have Kies installed in your computer. If you don’t have this software then download it from the Samsung website.

Connect your device to your computer using the USB cable. Firmware upgrades are available only when you connect your device via USB.
Open Kies. When a new version of firmware is available, you will see a notice on the Basic information tab.
Click Firmware upgrade to start the upgrade process.
You will be taken through the backup process to preserve all of your data.

Note 2 Charges Slowly / Battery Drains Fast

Problem: My samsung galaxy note 2 is taking a lot of time while charging and moreover when I am not using the phone then also the battery drains very fast.

Solution: It looks like this may already be a battery related issue. Try getting a new battery and use it on your phone. It’s very likely that the problem will disappear with the installation of a new battery.

Note 2 Stuck At Boot Logo After Charging Overnight

Problem: My Samsung Galaxy Note 2 was fine and no problem until last night. I charged my phone as usually and go to sleep. But when I woke up this morning, I found out my Note 2 freeze and the screen with the title “Samsung Galaxy Note II GT-N7100”. I already tried to pull out the battery and when I turn it on again it still the same. So I turn it off and I tried to charged it but the battery charge picture didn’t come out (the green one). I also tried to hard reset, push and hold together power button, home button and volume up button and all the step but when it restart, it still freeze. What’s the problem? ur help will be much appreciated.

Solution: It looks like this issue may be caused by a corrupt software. Try taking out the battery again (take out the microSD as well if your phone has one installed) then press and hold the power button for at least a minute. This clears out any temporary data in your phone RAM that may be causing this problem. Reinsert the battery then try turning on your phone.

If the issue persists then try wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

As a last resort you should consider doing a factory reset. Make sure that you have previously backed up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Resets When Bluetooth Activated From Notification Panel

Problem: Hi there, I have a problem with my Note 2. Whenever i click Bluetooth toggle in notification panel it’s always give reboot. It’s fine if i turn on Bluetooth in setting. Don’t know why cause i never faced this problem before even though I’m on Custom ROM for the last 10 months. Or could you tell me where’s Bluetooth related directory in system?

Solution: It looks like this may be a ROM related issue. Try getting the latest version of the custom ROM your phone is using and reflash it. The version you are using may have bugs that’s causing this problem.

Note 2 Messages Not Displayed In Order

Problem: I have the Samsung Note 2. About 4 months ago, my messages that I sent go above the last message received instead of below it. Then, when they reply back to me, it stacks on top of my last sent message. I have looked for numerous settings to fix this, but cannot find a solution!

Solution: This may be caused by a glitch in the messaging app. Try clearing the cache and data of your phone’s stock messaging app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Contacts application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the problem persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Can’t Make Calls After Charger Port Replacement

Problem: I have a galaxy note 2 through at&t. All of a sudden it wouldn’t charge. So I have had this phone for a while and I know a little about working on it. So I purchased a new charge port and installed it . Simple right. Well after that the phone charges fantastic but now it says out of service area when I try to make a call. Can’t receive calls either the phone never rings. It will show up if a voicemail is left but I can’t call from the phone to even check it. I can send and receive texts all day and use the internet and data no problems. But it will not make a call what so ever. Any suggestions on what might have happened?

Solution: Try placing back your old charger port. If you can make a call with it then there’s a possibility that the new charger port may have a problem or it is intended for a different Note 2 variant.

If you still can’t make a call using the old charger port then this may already be a motherboard related problem. Your best option is to bring your phone to an authorized service center and have it checked.

Note 2 Camera / Gallery Responds Slowly

Problem: Anytime I use the camera app that came preloaded (I am the original owner and have had phone almost 2 years) the app crashes. It does capture the picture but I have to wait for the phone to reboot and then go to the gallery which is very slow to respond to see the picture. This happens with every photo I take. I cannot take several in a row, or see a photo right after I take it. Of course by this time if the photo taken isn’t good the moment is gone as is the opportunity to capture another photo.

Solution: Your phone may already have a lot of cached data which is causing this lag issue. Try wiping the cache partition of your phone and see if this helps resolve the problem.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then go ahead and back up your phone data then perform factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Stuck In Download Mode

Problem: First of all i’d like to thank You for the untold services im sure im gunna need….. I mistakenly bought this. Used Sprit Galaxy Note 2 with Software Issues. YA we will come back to that my main concern is that…. It wont turn ON. I PLUG it in. A green battery displays and white dots running to the right displays screen turns black and red light appears in the inner upper left of phone. I press the power button green battery comes on white lights below the battery blink slowly to the right, it turns off. And again the red light appiers same place. If i hold the button down for a 6 sec. It shows samsung in white w/purple sweirly thing then samsung galaxy in white and yellow graphics then green battery and then red light When the light turns green i come to a page that asks if i want to _______ (something) CO then a list at the top left hand corner the first words in red the others in white below it says ODIN MODE

PRODUCT NAME: SPH-L900
CLIENT BINARY: Samsung Official
SYSTEM STATUS: Custom
Then in grey. KNOX WARRANTY VOID: 0 AP SWREV: A3

In the middle of the phone is a green android, underneath says downloading in white and green to not turn off target….. what do i do??

Solution: It looks like your phone is stuck in download mode. To resolve this issue take out the phone battery (take out the microSD as well if your phone has one) then press and hold the power button for at least a minute. Reinsert the battery (leave the microSD out) then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 53]

Welcome to the 53^rd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. This phone which was launched in 2012 is still quite popular nowadays despite it showing its age. On the hardware side, it is still quite capable and is even more impressive than most midrange models out in the market today. Initially released running on Android Jelly Bean, the software of this phone has now been updated to KitKat however it appears that development for the Lollipop update has not started yet.

In this latest installment of the series we will tackle some of the latest emails our readers have sent regarding the issues they are facing with this phone.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Dotted Lines On Display

Problem: Hello.. i am using a note 2 and my phone is having dotted lines all over it.. it was not dropped by me.. but i am not sure because when i took my phone after 4 hours it was having this problem.. i had this problem before but it was normal after some days but this time its not going away.. i am sending a picture of the dotted lines.. please help.. please reply soon..

Solution: This looks like an issue with the display hardware. It could be with the LCD screen or the display controller on the motherboard. You should however check if this is a software related issue first by performing a factory reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Try to observe if the issue still occurs. If it doesn’t then it may just be caused by a glitch in the software. If it still occurs then this may already be hardware related. You should bring your phone to an authorized service center for checking.

Note 2 Does Not Download From The Internet

Problem: Hi! I have a problem with my note 2, when i download from the internet it says, “starting download…” but the download doesn’t appear at the notifications, then i checked at the downloads it doesn’t appear also. Please help me, thank you.

Solution: The first thing that you should do is to make sure that your phone is connected to a stable Internet source. If you can’t download a file using your current Wi-Fi connection then try connecting to a different Wi-Fi source and see if that helps. You should also try using your mobile data connection to check if the problem still persists.

If the download still fails then your next step is to check if a third party app installed in your phone is causing the issue. To verify this, you should start your phone in Safe Mode.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Try downloading a file from the Internet. If the download is successful then the issue may be caused by a third party app. Find out what that app is and uninstall it.

If you are still having downloading issues even when the phone is in Safe mode then proceed with wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Forgets Profile

Problem: Hello My Note 2 seems to forget my profile. No matter how many times I set it up, it erases my profile shortly after. Can you help? Thanks.

Solution: Try restarting your phone then setup your profile. If it still gets deleted then this may be caused by a software glitch. You need to back up your phone data then do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Notification Light Turns On Even If Phone Is Off

Problem: Hi Droidguy. Im sorry if this problem has been answered already, but I could’nt find it on the troubleshoot page. My problem is that whenever I turn off my phone, like shut it down using the shut down function, the blue notification light it lit. It is not blinking, its constantly lit. I do have a battery problem on my phone, and a new battery is on the way. Can this problem be caused by a faulty battery? And also, my headphone Jack is also broken. Does this have something with this to do? Thanks in advance!

Solution: There’s a possibility that this could be a battery problem. However, if your notification light is on then your phone has not fully turned off yet.

What you should do is to determine if this is a software related problem by performing a mater reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem still persists then we may be looking at a hardware related problem. Try replacing the battery and if that does not work you should bring your phone to an authorized service center and have it checked.

Note 2 Automatically Turns Off

Problem: My phone got really hot in my car and now it won’t stay on. It will charge to 100% but when unplugged it automatically turns off.

Solution: In most cases like this it is usually the battery that has a problem. Try getting a new battery and use it on your phone.

Note 2 Motherboard Swap Issue

Problem: Hello, I have several Note 2’s and I was trying to replace the motherboard from one phone to another. Everything seems to work except I keep getting an error message saying “unfortunately Samsung keyboard has stopped” the error message does not come up when I put the old motherboard back in just the new ones. Is there anything I can do to fix this?

Solution: If everything else works fine on the new motherboard then problem may just be software related. You should start with clearing the cache and data of the Samsung keyboard app and see if this resolves the issue.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the desired application.
Tap Clear cache.
Tap Clear data.
The application cache and data is now cleared.

If the problem persists then proceed with wiping the cache partition of the phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Software Issues

Problem: So i mistakenly bid won a used sprint galaxy note 2 i has SOFTWARE ISSUES is this fixable??? Do u have any solutions u could give me over email or should i give up now and call it a loss please be honest iv already recommended u to a hand full of people.

Solution: What issues does the phone have? If there are quite a few then you should do a master reset first then check the phone again.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the same issues still occur then this may already be a hardware related problem. You can have your phone checked at an authorized service to determine the exact nature of the problem.

Note 2 Can’t Make / Receive Calls

Problem: My Samsung. Galaxy Note 2 won’t call out or recieve calls. I’m on Verizon prepaid so i spent 45 dollars on a phone i can’t use

Solution: Does your phone have a signal? If not then you may be in an area that does not have good coverage. Try checking your phone in other places and see if the signal will appear. If you get a signal then try making a call.

If your phone has a signal but the problem still persists then turn off your phone then turn it back on after a few seconds. This re-establishes the connection between your phone and your network which usually works in this case.

If you are still having a problem making a call or sending a text message then contact Verizon regarding this as there may be issues with your prepaid account.

Note 2 System Software Not Updating

Problem: I have a Samsung galaxy note 2 SCH-I606. Baseband i605VRAMC3. Its a Verizon phone but has been flashed for service thru selectel wireless. My android version is 4.1.2 & it’s not allowing me to update to 4.4.2 version. When I check for update it keeps bringing up a window stating “service unavailable. To check for software update go to settings > about phone when service is available” why doesn’t my phone allow me to update to 4.4.2 version I605VRUFND7? I HOPE U CAN HELP. THANKS

Solution: You should try updating your phone using the Kies software. You need to back up your phone data first. Next, you need to download the Kies software form the Samsung website then install it in your computer.

Start Samsung Kies
Connect your device to your PC or laptop using the supplied USB cable.
Ensure that Kies recognizes your device by looking in the upper section of the left-bar navigation menu.
Once Kies recognizes the device you will see a pop-up. Click Update.
Read through the Caution pop-up and, if you agree, click to populate the “I have read all of the above information” checkbox.
Read the Allow saving of information statement and select Allow saving or Proceed without saving and then click Start upgrade.
Kies will begin downloading firmware upgrade components from Samsung servers. This will take a few minutes depending on the speed of your Internet connection.
After a few minutes, Kies will then begin transferring the firmware binary to the device. Do not disconnect the cable connected to the PC.
During the upgrade process, you will see the Android logo on your devices screen.
When the update process has completed, click OK.
You can now disconnect your device from the PC. Once the device has rebooted it will be ready to use.

Note 2 Not Detected By Computer

Problem: Hey, from time to time i hear static when i connect a headset to the note 2 so i’m trying to update to see if its a bug in the software or its a hardware problem, the note 2 however after downloading the files and the actual update s to begin it says the computer cannot detect the phone, its so frustrating. need help please !!!!

Solution: Try restarting you phone and the computer then check if the phone can be detected. If the problem persists try using another USB cord. You should also make sure to plug the phone straight to your computer USB port and not pass through a USB hub.

If your phone is still not detected then try to use a different computer.

Note 2 Turns Off Even If 100% Charged

Problem: My galaxy note 2 phone says it is 100% charged. If I unplug it from the charging cord it goes dead and will sometimes reboot on it’s own. Before it goes dead the cellular service shuts off and I see the circle with the bar through it. The battery is not loose. I did a factory reboot and cleaned off all the apps. It wasn’t dropped. I ordered a new battery so I hope that is it? Do you have any other ideas? Thanks.

Solution: It’s very likely that this may be a battery issue. Just wait for the new battery to arrive then use it.

Note 2 Limited Notes Section In Contacts

Problem: Good morning! The notes section of contacts on my Note 2 is truncated to about 947 characters and then it will takes no more. The same is true for the 3 and 4 and all the S-series too. I have had this problem with all of my Samsung phones since the S3. For most people this may be too esoteric, but it is a problem for me (and a few others who have foisted similar complaints on several of the Android blogs over the recent years). This it is NOT an Android problem , as I have tried to duplicate this limitation on other Android and Apple brands. Interestingly, the Nexus 6 has no such limitation at all and the LG 3 truncates after about 34 screens-worth of text, so there has to be a line of code somewhere that limits the number of characters. However, I attend meetings frequently and I truly love using the S pen; so, switching to anything else is just unappealing. I had the serendipitus experience of meeting one of Samsung’s VPs at a New Year’s party this year, but except for discussing our mutual experiences in Austin, Texas, he had nothing usuful to say. Back in the old days, when my HTC X7500 was new, I was able to expand the number of characters of that field in the Windows Mobile code; so, there has got to be a way to fix this problem. Any suggestions?

P.S. The aftermarket phone contact apps are not what I am looking for, but I am desparate to solve this problem, as the Note series is absolutely the best phone for all that I do.

P.S.S. I have read the rumor that LG is comming out with a Note-like phone in the near future, but I have delayed gratification since I got the Note 2 and that’s long enough. Any help you can throw my way will be greatly appreciated!

Solution: This is clearly a limitation in the software design of the phone. It’s going to be difficult to edit the software and change the way it accommodates the number of characters in the notes section of the contacts unless you know how to tinker around with its ROM.

One other suggestion I could provide is to test out the other popular custom ROMs designed for your phone and see if this issue is not present. This will however introduce other drawbacks which may not be present with your current phone software.

Note 2 Can’t Flash CM ROM

Problem: I have a samsung galaxy note 2. I rooted it and have installed cm11. It worked perfectly. Then I installed DN4. It was also okay, but I wanted cm back. Then I could not install cm 11 and none of the cm roms. Not even the original rom or any other. It just installs DN4 normally. Help me please because I am seek of using the DN4.

Solution: Try following the instructions outlines in this website https://wiki.cyanogenmod.org/w/Install_CM_for_n7100.

Note 2 Automatically Opens Website

Problem: Hi team, I have a Samsung Galaxy Note 2. For the past few days whenever I unlock the phone I am being redirected to the following website which again takes me to the play store app ending up in SIMULATOR REAL DEATH RACING app page. The website is https://apps.2048-games.com. I already un installed all the apps whichever I installed from last couple of months. But still I’m facing this issue. Please help.

Solution: This issue is usually caused by a third party app installed in your phone (most likely a free app with lots of ads). You should find out what app this is and uninstall it. Another option which is effective is to go ahead and perform a master reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 No Sim Detected

Problem: Hello and good day to you, I have a note 2 and I activated the phone then 30mins later (no sim detected) so I bought another SIM card tray same problem still. I have been looking to see anything wrong, but It seemed to have happen after an update about my Message settings.

Solution: Try to check if there is any dirt or lint present in the SIM tray and clean it if you spot any. Make sure that you are inserting the SIM card correctly and that it doesn’t wiggle around.

You should also try to insert another SIM in your phone to verify if your SIM is the problem.

If this issue started right after a software update then I suggest you perform a master reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Opens Different Sites When Launching Browser

Problem: Hi this problem is really troubling me. When i open the internet on my cell many different websites launch up saying the version i am using is outdated and tell me to install some god damn launcher and i can’t stop this but helplessly look at it. Please help.

Solution: This issue is caused by a third party app installed in our phone, most likely a free app that has several ad pop-ups. The best thing to do in this case is to back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Calls Go To Voicemail

Problem: Hey droid guy, I am running the samsung galaxy note 2 and. It randomly will not take calls it sends them straight to voicemail with my phone on and running . also randomly I will not receive text messages when they are sent I have checked the date stamp it says recipient sent at 9:53 a.m. and I received it at 11:30 AM now I have talked to my service provider and they say all my services are working properly. I already tried wiping the cache partition, and tried *#21# work for a day or two then back to not working properly. I am very familiar with Android and I love the Galaxy Note but I’m very skeptical now on buying another note please help me I have tried everything you are my last hope also my buddy has the same phone and he is experiencing the same issues thank you for listening please get back to me ASAP thank you PS my main concern is the calls but I’d like to fix the text problem as well

Solution: Try to determine if this issue is caused by a third party app by starting your phone in Safe Mode.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Have someone call your phone. If your phone rings then the issue may be caused by a third party app installed in your phone. Find out what app is causing this issue and uninstall it.

One last troubleshooting step you can perform if the above step fails is to do a factory reset. Make sure to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem still persists after the factory reset then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center for checking.

Note 2 Does Not Turn On After Screen Replacement

Problem: Hi I recently tried to replace the screen on my note 2 for Sprint I did connected every wire connection changed the screen and now it won’t turn on I reconnected every wire twice and nothing if u can please help me with this.

Solution: Check the battery and make sure it has sufficient charge. It’s better if you connect the phone wall charger while turning your phone off.

If your phone still does not turn on then you may have missed something during the screen replacement. Retrace the steps you took and make sure that each part is properly connected.

Note 2 Not Typing Letters

Problem: Hi there, I got my Sansung Note 2 in August 2013. This is a fantastic phone, how ever whe typing it starts to miss letters. You can see my “when” does not have the “n”. It happens with different letters but not all the time. There are a space where the letter should have been. Can you please advise me what to do. Kind Regards

Solution: This may be caused by a corrupt temporary data. Wiping the cache partition of your phone usually resolves this type of issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 52]

Welcome to the 52^nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. It was leaked previously that this phone will be getting the Android Lollipop update. Recent developments inside Samsung however point to a different direction. The company is now concentrating on bringing the latest Android update to its mid-range devices while the development of the Lollipop update for the Note 2 has not been started yet. Whatever the case, we do hope that Lollipop will be made available for this device.

In this latest installment of the series we will tackle some of the emails our readers sent us. These emails are about the issues they are facing with this particular phone. We will take a look at these issues and come up with the troubleshooting steps required for a resolution.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Lags When Connected To Internet

Problem: Hello there. My note 2 n7100 got a very serious problem. My phone always hang when the line become slow. What i mean here is when i opened something that related to internet line such as wechat whatsapp or facebook even when im surfing. Please fix this up man ur help is very welcome. Thanks

Solution: You should first verify if the connection isn’t the problem. Usually, if the Internet connection is slow, the apps that connect online will also appear to lag. You can do this by connecting a computer to your Wi-Fi network and do a speed test. If you are connected on a mobile data network then check on the signal strength and make sure your phone has the maximum number of bars.

Once you have verified that the connection is good then it’s time to troubleshoot the phone.

The first thing you should do is to reboot the phone. This refreshes it and clears out any temporary data that may be causing the problem.

You should also wipe the cache partition of your phone if the reboot fails to resolve the issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Backup Data Won’t Restore To Note 4

Problem: Hello. Hoping you can help here as I am at my wits end. Wife dropped her Note 2 and shattered the LCD. Phone still works but screen is black. She has a ton of contacts she did not back up as well as some messages and S notes. While I can access the phone using the USB and a computer, as well as perform a back up, I cannot for the life of me figure out how to get these files to her new Note 4. Kies can back up. However, it does not allow me to access these files to upload to the Note 4. Do you know of any way to get this done? Thank you in advance.

Solution: Make sure that your computer has the correct version of Kies installed. Try to check if you performed the correct procedure in backing up and restoring the data.

For Note 2 Back up use Kies 2.6

Connect your device to your computer.
Open Kies and click the Back up/Restore tab.
If necessary, click Data backup.
Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
Click Complete when the backup is finished.

For Note 4 Restoring of Data use Kies 3

Connect your device to your computer.
Open Kies 3 and click the Back up/Restore tab.
If necessary, click Restore data.
Click Find file.
Select the file to use, and click Open. File types must be .spb, .ssn, .sn3, .sme, or .ssc. If the previous backup included multiple file types (for example: Contacts, Images, and Messages), you must restore each one individually.
Kies 3 will attempt to restore the data.
Click Complete when Kies 3 is finished transferring the content.

Note 2 Bluetooth Not Working

Problem: Hi. The bluetooth on my note 2 seems to be not working correctly. Whenever I sync it with my headphones ‘beats by dre’ it cuts in and out. And the only way it will stay connected is I have to hold the phone directly to my face. I’ve tried turning the phone on and off, un syncing the headphones and re syncing. I’ve even synced the headphones with a galaxy 5 ‘thinking I had a bad pair of headphones’ but it worked fine.

Solution: If your initial troubleshooting failed to resolve the issue then try manually checking first if there are any new software updates available for your phone. If there are, then install the updates otherwise you will have to back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If after the factory reset you are still having Bluetooth issues then this may already be hardware related. Bring your phone to an authorized service center and have it checked.

Note 2 Static Noise On Headphones

Problem: I have the note 2 and my issues is even I connect my ear phones it is just staticy.. This is the second note 2 I’ve had and they both did the same thing after some months.. Can you help?

Solution: Does the issue occur in one particular area? If it does then there may be some form of radio frequency interference that’s causing the static noise in the earphones. The radio interference may be caused by fluorescent lamps, UPS, treadmill, or any device with a bad electrical wiring.

Try going outdoors and see if the static noise still occurs. If it does then try using a different pair of headphones.

Note 2 Crashing After 4.4.2 Update

Problem: Evening, I just got back from getting my galaxy Note 2 updated with version 4.4.2 from BestBuy, and upon getting home and tried to play some music via Bluetooth and: it failed. I tried numerous times: no fix. Then I lost all other Bluetooth devices from my phone. Went back to BestBuy and had them reflash my phone: Bluetooth started intermitting. Then my WIFI started acting up. I cleared all the cache & did a recovery: still no fix. I have an unlocked Galaxy Note2, and this is the first time since I’ve had it fail! Your expertise will be greatly appreciated.

Solution: If a factory reset does not resolve the issue then you may need to have the phone reflashed again but this time see if there is another stock firmware version available that is compatible with your phone. The version that your phone is using now may have compatibility issues.

Note 2 Connection Time Out When Accessing Play Store

Problem: I have been experiencing the problem of not accessing play store… my phone keeps saying.. “connection time out”. I can’t Google chrome. It takes long to download. I have tried so many solutions you are my last hope.

Solution: The first thing to check in cases like this is the Internet connection your phone is using. It may be unstable or slow causing the connection time out error to occur.

If your phone is connected to your Wi-Fi network then try to reset the router. You should also try to connect to your Wi-Fi network using a computer and do a speed test. This way, you can check if the connection is fast.

If your phone is using the mobile network then check if you are using a 3G connection. If it isn’t using 3G then the speed will definitely be slow and you will most likely experience this connection time out error.

If the Internet connection is working fine then it’s time to troubleshoot your phone.

First, reboot your phone. This refreshes it and purges any corrupt temporary data that may be causing this issue.

If the problem persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you are still having the same problem at this point then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Stuck With DN4 ROM

Problem: Hello. I have a samsung galaxy note 2 and it is rooted. At first I installed cyanogenmod and it worked fine. Then I installed DN4 rom and it was great, but it was not so great as cyanogenmod. I wanted to install it back but it did not boot. Then I tried every other rom that I could think of and nothing booted up. I can only flash DN4 and it boots. Can you help me to install a new rom because DN4 is killing me?

Solution: Try to perform a wipe data/factory reset from the recovery menu before installing the Cyanogenmod ROM.

Note 2 Keeps On Restarting

Problem: Hi. I’m having a trouble with my samsung galaxy note 2 (GT-N7100). Whenever I will restart my phone, it will just display “SAMSUNG GALAXY N-7100 NOTE 2” then black screen then appears again. But when I plugged it to a charger it will start normally. I already tried factory reset but nothing happened. Oh there’s more, whenever I open the mobile data, it will lost its network signal and appears again after, maybe 5s. I already tried asking a technician about these and he said that my phone needs to be reprogram. Is there a way I can reprogram it? Hope you can help me. Thanks.

Solution: Since the factory reset failed to resolve the issue you should consider other factors that may be causing this problem. On top of the list is the battery. Try replacing your battery and see if the issue still occurs. If your phone has a microSD card then try to remove it as well.

If the problem persists then there may be a need to reflash the phone software. To do this you will need a copy of the correct firmware version for your phone and a software called Odin installed in your computer. Instructions on how to perform this procedure can be found at most of the popular Android forums online.

Note 2 Wi-Fi Turns On When Screen Is Off

Problem: When I turn wifi off in the notification panel, then turn my screen off and then turn it back on, wifi is back on. It does this every time. I have all of the options for switching between mobile data and wifi unchecked, also have wifi on during sleep set to never. It seems it has something to do with screen timeout because I can turn wifi off, turn screen off them immediately back on and it’s on again. Please help!

Solution: Try going to your phone’s mobile network settings then disable “Connection Optimizer”.

If the problem still persists then this may be caused by a third party app installed in your phone. To check if this is the case you should start your phone in Safe Mode.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Check and see if the Wi-Fi still turns on when the display turns off. If it doesn’t then this problem is most likely caused by an app installed in your phone. Find out what app this is and uninstall it.

If the problem persists even in Safe Mode then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Email Does Not Load

Problem: Hello, I have an att samsung galaxy note 2 and I am having issues with the email app. For some reason when I try to check my email only 1or 2 that I have read show up. I wait for it to load and nothing happens. I took a screen shot of the issue which is attached. I recently traded my iphone for the samsung galaxy note 2 and so far I wish I would have kept my iphone. My email is very important to me so I am hoping somebody could help me with this. I use the standard mail app for my email.

Solution: The first thing you should do is to verify if the Internet connection is not causing this to happen. If you are connected using Wi-Fi then switch to mobile data and vice versa. Check your email while on a different Internet connection and see if the loading issue still occurs.

Once you have determined that the Internet connection is fine the next thing to check is if certain apps in your phone are affecting the way emails are being received. To check if this is the case you should start your phone in Safe Mode.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If you can receive emails normally in this mode then the problem may be caused by an app, most likely a security related app. Find out what app is causing this and uninstall it.

If the issue persists even in Safe Mode then restart your phone then clear the cache of the email app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Email application.
Tap Clear cache.
The application cache is now cleared.

One other measure you can take is to delete the email account then add it again. Make sure to save any important messages that you have before performing this procedure.

Note 2 Screen Display Black

Problem: Hi, this is regarding my SAMSUNG GALAXY NOTE 2 GT N7100 GREY once in a day or some time twice it gets blank only notification light is blinking i cant even hear the in coming calls, msgs and i cant even access my cell it totally turns blank, then i have to switch off an again turn it on. kindly help how to resolve this issue.

Solution: Try wiping the cache partition of your phone and see if this resolves the issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem still persists then back up your phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 “com.google.process.gapps” Error

Problem: Hi, I have a Samsung note 2 mobile. I don’t know what happen to my mobile. I am not able to use my mobile whenever i am unlocking my phone then is written on my phone unfortunately the process “com.google.process.gapps” has stopped. Please tell me what I will do to solve this problem.

Solution: Try performing the following fix below.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Download manager application.
Click on disable
Click on enable

In most cases the problem will be resolved after this.

You should also try to reset the app preferences of your phone by going to Settings – Application manager – click on the three dots – click on reset app preferences.

If the issue still persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Removing Corrupt Pictures

Problem: Hi there, I could not find the answer on you great site, soI am writing directly. My Note 2 had dozens of ‘Ghosts’ pictures. They show in the Gallery with a black background and broken link, some have a Picasa icon, some a Dropbox icon. I am not able to remove them from the library, do you know how to remove them? Thank you

Solution: To delete these photos on your phone turn off the sync option first then clear the cache and data of the gallery app.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Gallery application.
Click on clear cache
Click on clear data

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 51]

Welcome to the 51^st part in our series of troubleshooting guides dedicated to the Galaxy Note 2. Despite being more than two years old already, this phone which was released running on Android Jelly Bean is getting the latest Android Lollipop update. This is indeed quite rare as most manufacturers do not update the software of their older generation phones.

The reason why the Note 2 is still popular is that the hardware specs of this phone is still superior to most mid-range models out in the market today. Although this phone has great specs it doesn’t mean that it is immune to issues. This model has also its fair share of software and hardware related issues.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Screen Mirroring Not Working After Root

Problem: Hi, after rooting my note 2, attempting to use screen mirroring gives off error just when it’s about to connect to a screen mirroring enabled TV. Before rooting the device it was working fine.

Solution: Several other Note 2 owners have also experienced this very same issue. It looks like the AllShare Cast feature is affected once the device is rooted. One possible solution is to download and install the fix as listed here https://forum.xda-developers.com/showthread.php?t=2542509. While I haven’t personally tried this fix several other people on the forum who have tried it says it works.

Note 2 No Sound

Problem: Hello, i have a galaxy note 2. I was having issues with people hearing me during phone calls. I found the mic hole clogged with dirt. After removing the cover and cleaning out the hole i also removed the speaker assembly to clean it off. I now have absolutely no sound whatsoever. Do you have any suggestions to fix this issue. thank you.

Solution: You will have to eliminate the possibility that a software glitch is causing this issue by doing a factory reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If your phone doesn’t have any sound after the factory reset then this may already be hardware related. There may be a cut wire on the speaker or the speaker itself may be defective. I suggest bringing your phone to an authorized service center for checking and repair.

Note 2 No Network Mode In Settings

Problem: I have a galaxy note 2 i317 but there is no network mode in settings and the phone is only picking up edge. Can you tell me if you know whats wrong?

Solution: It looks like you are using the software version where AT&T has disabled the changing of the network mode. There is however a workaround to this. On your dial pad press *#*#4636#*#* which will bring you to the device information screen. Scroll down to Set preferred network type then set it to LTE/GSM auto (PRL).

Note 2 Broken Photos

Problem: Please help me…I don’t understand what has happened to my photos. Many are just black with a 3 segment white icon in the lower left corner, others have fonts all over them and what I do have is no longer in chronological order. The love of my life committed suicide 2 years ago, what few pictures I had left of him are messed up. Please help me…tell me they are not gone and can be restored. Thanks in advance.

Solution: If this issue is caused by a glitch in the software then you should try wiping the cache partition of your phone first. Don’t worry as this procedure does not delete any of your photos.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If your photos are stored in on the microSD card of your phone then try taking it out and insert it in your computer. Check if you can access the photos from your computer, if you can then copy them.

If you have activated the sync feature of Google Photos then you can access your photos from any web browser by opening Photos of your Google account.

Note 2 Tilt Function Not Working

Problem: My samsung note 2 tilt function is not working with games like temple run…please help

Solution: Verify first if this issue is not caused by a software glitch by doing a factory reset. Make sure to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue persists then your phone may have a faulty sensor. You should have this checked at an authorized service center.

Note 2 Freezes Then Resets

Problem: Hello! I recently read an article (https://thedroidguy.com/2014/10/samsung-galaxy-note-2-problems-questions-errors-solutions-part-32-98916#dAKC2U8RiqDIJd14.97) and I was wondering if you could help me. Well, I recently got a galaxy note 2, second hand used for 18 months. I have owned it for three or four weeks now and i’ve been having a lot of problems. It all started like two weeks ago, 1st while playing Clash of clans the phone froze and there was no way to unfroze it, just by clicking the power button until it restarted. The thing was that it would restart but as soon as you got to the lock screen it will froze and then reset by itself and it will go over and over again, nonstop, unless I could manage to turn it off. I tried taking the battery out, but as soon as I turned on it would freeze again on lock screen. So While off I connected it to the power and then when the charging icon appeared I would turn on the phone and freezing would stop. That just happened like one time a day, and just when playing clash of clans. I could use any other app like facebook or messages and nothing happened. A couple of days later while using another game app happened the same. It froze and would reset nonstop unless turned off and turned back on when charging. I started to notice that the signal bars will disappear and instead there was a “prohibition” simbol. And it will never disappear neither will it stop resetting. Since last week ,now the phone will freeze at any moment using any app. And resetting won’t stop unless I turn it off, connect it to charger and turn it back on while charging. I have tried, uninstalling game apps, factory reset and cache clean but none will work. I also did some research and read something called “insane chip syndrome” and tried what it said. Installing two apps: one to diagnose if I had “insane chip” (which wasn’t the case) and another called “dummy file generator”. That didn’t work at all. The things I have noticed are the next:

1-It only freezes if I’m playing or using any app, and the battery is 60% or less.

2-Before it freezes the signal goes off and the “prohibition” or probably no signal symbol appears. And sometimes a notification of “full battery, unplug charger” appears simultaneously.

3- if it freezes and resets or I try to restart it, it will keep freezing on lockscreen (and reset over and over) if the “no signal” symbol appears instead of signal bars.

4- The “no signal” icon, constant freezing and resetting will only stop if I manage to turn off the device and plug it to power and turn it back on after the charging icon appears.

5- I once tried, when the no signal icon appeared, to turn on the flight mode, wait a few minutes and then it of. The signal bars came back and there was no freezing. But second time I was unsuccessful because the phone would freeze before I could turn on the flight mode. Thank you for your time.

Solution: Since this is a second hand phone we can’t determine what the history of this phone has with regards to its issues. What you can do right now is to try to get a new battery and try it on your phone.

You should also do another factory reset then take out the microSD card of the phone if it has one installed. Sometimes a faulty microSD card can cause a phone to freeze, especially if there are apps trying to access data stored in it.

If the issues persists then you should bring your phone to an authorized service center for checking.

Note 2 Settings Button Randomly Activates

Problem: Hi my wife note 2 is acting up. It may have had water splashed on it. What is occurring is while on any browser page, home screen or game it’s as if you are touching the settings button intermittently causing whatever menu there is to be displayed. We ran a virus check.. nothing. She thought it was due to game being played so we deleted that.. nothing. Could a small amount of water cause this kind of issue or is it something else. Thank you for helping.

Solution: Water can indeed cause this type of issue. You should however check first if this is a software related problem by doing a factory reset. Back up your phone data before performing the steps listed below.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem still persists then the phone may have suffered some water damage. Have it checked at an authorized service center.

Note 2 Turns Off When Idle

Problem: Droid guy, I cannot find my exact problem on your site. My Note 2 just started turning itself off a couple of days ago after two years of use. It only turns off when not in use. If I set it down and it is idle, in less than a minute it will be off. I have to take out the battery to get it to restart. If I play music or connect to a Bluetooth device it will never turn off, even if I drop or shake it. The battery is 100%, the contacts are clean, and I am sure that is not the problem. I did a hard reset yesterday and the problem continues. Appreciate any help. Thanks.

Solution: Try replacing your phone battery with a new one and see if the problem disappears. You should also try taking out the microSD and observe if the phone will still turn off. If the problem persists then this may already be caused by a faulty hardware. Bring your phone to an authorized service center for checking.

Note 2 Randomly Resets

Problem: Hello! I really hope you can help with my frustrating problem. A short history:

Phone worked BEAUTIFULLY for 2 years…no problems to speak of Phone dropped a call and rebooted to “your system has become corrupted…reset to factory settings…all your info will be lost.” I did the full factory reset. Since then the phone will reboot occasionally on its own and get extremely bogged down. I’ve tried a number of different fixes (clearing the cache, doing another factory reset, etc) with nothing helping I downloaded CPU Monitor Advanced Free and monitored my system to find that “System_server” is hogging an average of 80% of the CPU and max of 100%…the next highest usage application is at 8%…so I’m pretty confident the problem is this this item. Any advice for what I can do to correct this? It is fully updated for android, and I do not pack a ton of programs on the phone, so I’m at a loss as to how to fix this. Thanks!

Solution: Does your phone have a microSD card installed? Try taking it out then do a factory reset. Make sure to back up your data before performing this procedure. After the reset do not install any third party apps just yet. Observe your phone first if it resets. If not then install just one app then observe your phone again. Do this until you reach the point where after installing an app your phone will reset. The problem may be caused by that particular app.

If the issue still persists then you should consider reflashing the firmware of your phone. You will need a copy of your phone firmware and a software called Odin installed in your computer. Instructions on how to do this can be found at several of the popular Android forums online.

Note 2 Freezes After Startup

Problem: Hi, My Note 2 recently started hanging/freezing when being charged or just after charging when I try to switch it on. It freezes at the point where it says Note II and stays on that screen or switches to the battery charging image. Any ideas what might be causing this? Does it sound like a battery problem perhaps? Greatly appreciate your help.

Solution: Try wiping the cache partition of your phone first and see if this resolves the freezing issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists try replacing the battery of your phone.

Sometimes a faulty microSD card can also cause this issue. Try to take out the microSD card if your phone has one installed and see if the freezing issue disappears.

If the problem still persists then a factory reset is highly recommended. Just be sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Only Connects Using Edge

Problem: Hello, I have a serious problem with my phone. Its a samsung galaxy note 2. The internet connection keeps giving me an edge ‘E’. It never gives me an H nor a 3G and I cant download with an E. Please help me.

Solution: You should first verify if this issue occurs in one particular location or in any location since this may just be a network coverage issue. You can do this by going to different places and see if your phone will get any 3G or H signal. You can also contact your carrier regarding the coverage in your particular area.

If the network coverage is good then you should check your phone network settings. Go to Settings > More Networks > Mobile Networks > Network Mode > make sure that WCDMA/GSM (auto connect) is highlighted.

You should also try to turn off your phone then turn it on after a couple of seconds. This re-establishes the connection of your phone to the network.

Note 2 Won’t Send Pictures

Problem: I just recently got a galaxy note 2 that is rooted and moded and it will not let me send pictures do you have any clue on why this would happen? Hope you can help thank you.

Solution: Yu may want to check on the APN settings of your phone and see if it matches that used by your carrier. Go to the website of your carrier and check the APN settings used. Compare this to the one used in your phone and if the settings don’t match make the necessary changes.

You can access the APN settings of your phone by going to Settings > More Settings > Mobile Networks > Access Point Names.

Note 2 S Note Has Stopped Error

Problem: I seen on your web page that you are good with mobiles and offer free help for problems, so i am writing you about my samsung galaxy note 2 problem. As every galaxy note i have S Note application, which every time after I start application after 2 seconds says”Unfortunately, S Note has stopped.” I tried to start phone in Safe Mode, but the message is same, and application dont work. I tried to check and uncheck option “Do not keep activities.” in developer menu it didn’t work

Solution: Try wiping the cache partition of your phone and see if the issue still persists.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you are still getting the S Note has stopped error message then back up you phone data and do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Call Can’t Be Heard

Problem: Hello I recently bought a Verizon note 2 from someone and immediately noticed the phone had problems and had a tech look at it and he was stumped to so I was hoping I could see what your opinion is. After activating a Sim with straight talk and transferring service I made my first call. I was able to hear them but they couldn’t hear me. Then I restarted phone and it was both I couldn’t hear them and they couldn’t hear me or vice versa. I sometimes can receive a call and it work normally other times it does one or the other issues above. I did a hard reset which I thought fixed the problem. If the phone is restarted and the Samsung logo comes on with no sound then the phone won’t work. This goes for mic speakers phone calls ring tones any thing. Or will work for a bit then stop spontaneously. Once the phone stops making noise then the phone will act up. Also noticed upon several restarts that the Samsung can have two different tones at start up. Also the clock has showed incorrect times. I also tried using another person’s sim card in my phone with same results I am running on the 4.4.2 version I am stuck with the phone as the other girl changed her number after selling and I’m sick with the problems. Please help and thank you.

Solution: Since you are not the first owner of this phone it is highly recommended to do a factory reset. If you have any data stored in the phone then make a backup before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem persists after the factory reset then this may already be a hardware related problem. Bring the phone to an authorized service center for checking.

Note 2 Battery Charging Meter Does Not Work

Problem: My Note 2 is having some kind of battery issues. When I plug charger to it, it does shows that the battery is charging.(e.g, 26%). After an hour, I pressed the button to wake up the screen to check how many percent had it charged (e.g, 57%). After another hour pass, when i check my note 2, the battery indicator stick at 57%. When I turn off the charger and turn it back, it shows a higher amount of battery. I have been go through your website to find a same cases like mine, but it seems like no one encountered the same problem that I’m facing at. Please help me to resolve this issue. Thanks in advance

Solution: Try using a different wall charger on your phone and see if the issue is still the same. Check the phone charger contact points for any dirt and clean it with a toothpick if you spot any.

If it is the same then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then try using a new battery.

Note 2 Camera Failed Error

Problem: HELP!!!! I am so frustrated with my Galaxy Note 2 camera!! EVERY TIME I try to use the rear/back camera, like you’d do to take a selfie, I get this error… Camera Failed!! I’ve read, searched and tried everything…. including taking it into a Sprint store…. and had absolutely no luck at all. This has been going on for 9 months!!!

Solution: Try clearing the Camera app cache and see if this resolves the problem.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the Camera application.
Tap Clear cache.
The Camera cache is now cleared.

If the error still occurs then try to determine if this is caused by a third part app installed in your phone. To do this you should start your phone in Safe Mode.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Try to use the camera app and if you don’t get any error then the problem is most likely caused by a third party app. Find out what that app is and uninstall it.

If the issue still occurs even in Safe Mode then a factory reset is highly recommended. Back up your data first before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Randomly Not Receiving Text Messages

Problem: Hello! I was browsing your website to see if I could find a solution to my problem, but unfortunately I didn’t. I decided to send you this email to see if someone with tons of experience with this phone could help me.

My problem:

Ever since I switched from an iPhone to a Samsung Galaxy Note 2, text messaging hasn’t been working completely. To be specific, I can send texts perfectly, but on random moments I won’t be able to receive text messages. For example my girlfriend can text me and resend the same message 3 times and I won’t get it. It doesn’t arrive later either, it just gets lost. I’ve searched everywhere online, but I haven’t found a solution :(.

What I’ve tried:

-I’ve rebooted my phone
-I’ve changed my simcard and got a brand new LTE one
-I’ve disabled the LTE service
-I’ve downloaded a few third party texting applications

My father works at my phone service provider and he has never had my problem. In fact, my Note 2 was his before my iPhone stopped working properly. Now he has a Note 3, and gain, he says that he has never encountered my problem with either phones. I also asked a friend who owns a Galaxy S5 with a different service provider and he told me that he also sometimes doesn’t receive text messages, so it leads me to believe that it may be a problem with the phone.

The last thing I’m considering doing is giving my phone a complete factory reset. I did perform this a while ago, but I did make a backup for it, so I’m going to try, as a last alternative, a completely clean reset. But I wanted to message you, as a final resort, before doing that.

I’m not a fan of the Note 2. I find it too big for my preference, but I do prefer the OS and overall style, and was looking into getting a Galaxy S5 Mini, but if I can’t fix this problem then I much rather go with an iPhone as my next smartphone. Thank you! Have a good day! Please help!!!

Solution: You can try starting your phone in Safe mode first and observe if you still miss incoming text messages. When your phone is in Safe Mode it will disable all third party apps installed in your phone. This makes it easier to troubleshoot if the issue is caused by an app installed in your phone.

Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the problem disappears in this mode then you should find out what app is causing this and uninstall it. Otherwise your last resort is a factory reset.

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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 50]

Welcome to the 50^th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. This phone which was released in the 4^th quarter of 2012 initially ran on Android Jelly Bean but is expected to get the Android Lollipop update. Owners of this model who are still using this as their primary phone should expect new features to be made available on their device when the new software update arrives.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Screen Blurred

Problem: Hi, 1 about 2 months ago my Samsung galaxy note 2 screen got broken but I was still able to used it perfectly today while chatting the screen suddenly starts to blur and flash I restart it and now the screen is pale I need to put the brightness at max level to use it what should I do?

Solution: The screen may have already turned to the worse. A short term solution would be to do a factory reset on your phone to eliminate any software related issues that may be causing the screen blurring/flashing problem. Make sure to back up your data before performing this procedure.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue still persists then you should definitely consider having the screen replaced. This is a more permanent solution. I suggest you let an authorized service center replace the screen for you.

Note 2 Custom ROM Install Failed

Problem: Hello! I am writing to you to see if you can find me a solution or assist me with a problem I currently have. I tried installing NoName Rom on my Galaxy Note 2 SGH-T889 and it did not let me do it. When I tried to turn on my cellphone, it did not let me. I wiped the data, even of my sd card but it turns on, and freezes on T Mobile 4G LTE sign. Nothing more… please help me out.

Solution: Try to double check on the reflashing procedure again and make sure that you are following the correct steps. If you are doing it properly then the next thing you should do is to download the ROM again and reflash it again. Make sure to use the ROM version that is compatible with your phone.

If the problem still persists then try reverting back to the stock ROM to verify if this is a phone related issue.

Note 2 Stuck In Verizon Boot Logo

Problem: Hello just a question about my galaxy note 2 I just bought a new battery and fully charged it last night I went to turn it on and it worked fine last night it shut down in the middle of the night last night and won’t turn back on when it does come on its gets to the red Verizon screen and stays there while thus is happening the blue notification light starts off bright then starts to dim and flicker and the phone shuts down and never gets past the Verizon red screen can you please help?

Solution: If your phone gets stuck in the Verizon boot logo and does not proceed or completely boot up then the first thing you should do is to power down your phone and remove the battery as well as the microSD card (if you have one installed).

Next, press and hold the power button for at least 3 minutes. This clears out any residual charge in your phone which in turn clears out the phone RAM.

Reinsert the battery (leave the microSD out) then try turning on the phone.

If the problem persists then proceed with wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If your phone still can’t get past the Verizon logo then you should consider performing a factory reset. This will however delete the data of your phone. Make sure to have a backup of your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Calls Can’t Be Heard

Problem: Hi recently my phone stopped making calls, well it makes calls but I don’t here it ring or hear people when they answer they can’t hear me either the only way I’ve got it too work is by backing up and uninstalling Google play services and Google play store if I reinstall them the problem returns. I tried factory reset and wiped the cache do you think it’s a Google problem with those services I uninstalled? My phone is Galaxy Note 2, i should say the problem occurs on root or stock thanks for any help or guidence.

Solution: It is highly unlikely that the Google Play services are causing your phone to have this call related issue. This may be caused by data conflicts in your phone. Does the issue still occur right after performing a factory reset? If it does then you should back up your data and reflash the stock ROM using Odin. You will a copy of the stock Rom of your phone and the latest version of Odin running in your computer. The procedure on how to do this can be found at most of the popular Android forums online.

Note 2 Clears Browser Window

Problem: Hello, My Note 2 had recently started having an issue regarding the Internet browser. I may have several windows open in the browser, but if I leave the browser and come back, they have all disappeared and I am returned to a single window which opens to the default Google. This is rather annoying as I often open a page and leave it to come back to later. Is this something you can help with? Thank you.

Solution: Make sure you are not closing the browser when you try to leave it as you will most likely see the default homepage when you try to go back to your phone browser.

Just in case this issue is caused by a glitch in the browser application you should wipe its cache.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the desired application
Tap Clear cache.
The application cache is now cleared.

If the problem persists then try uninstalling the updates to your browser app. The latest update may be causing this issue to occur. If it is the update that’s causing this then you may have to wait until the next update arrives for this to be resolved.

Note 2 Schedule Text Messages

Problem: Hello, I’m hoping you could help me. I used to be able to schedule texts messages to go out at a certain time and date but that that option seems to have disappeared. Do you know how I could get that option back? Thanks!

Solution: Some owners of this device who updated the software to Android 4.3 lost this feature of scheduling text messages. Listed below are some of the options available to you to bring this feature back.

Wait for another update: Android Lollipop is scheduled to arrive for this phone. This new update will most likely have the text scheduling feature.
Use third party SMS apps: You may consider using a third party messaging app that has a text schedule feature.
Reflash an earlier Android version: Although this isn’t the most ideal solution this will bring the lost feature back.

Note 2 Battery Charges Slow

Problem: Dear Sir/ Madam, From last 2 years i used the galaxy NOTE 2 initially i m not having any issue related with battery. But from last 6 months i m facing battery problem.Even i replaced the battery with new one, after that battery took too much time to charge is it normal or what? Normally with the og battery which comes with the phone will took 3-4 hrs to charge up to 80% but this new battery will take almost 5-6 hrs which is double than original. Even i purchased the battery from samsung galary. Is it normal that battery will charge wowly or not? Kindly advise.

Solution: If your new battery is an original Samsung battery then this slow charging issue may be caused by your wall charger. Try replacing it with another charger (you should ideally use a Samsung charger). You should also check the charging port on your phone and wall charger if there are any dirt or lint present. This may interfere with the charging process so if you spot any clean it out with a toothpick.

If the slow charging issue persists then do a factory reset. Make sure to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Motherboard Issue

Problem: Good evening I have a question I have a note 2 and it won’t cut on I’m thinking it’s the motherboard because I read one of you tips and sound like my motherboard gone or something wrong with it. I plug my phone up and it won’t charge or it won’t come on nothing works. I got a new battery and battery port still no screen. But I do got a question if I get my screen fix its that part of the motherboard and will I loose any data or pictures in my phone.

Solution: If you replace the display of your phone any issue that your motherboard may have will still remain. Generally, any data and photos that you may have stored in your phone won’t be affected or deleted if you just replace the display.

Note 2 Stuck In Samsung Logo

Problem: Dear thedroidguy, Good day to you! I really need your help regarding my sister Note 2 which is suddenly freeze on samsung logo. My sister said that she did nothing but there is so many games apps she downloaded for her child. Out of sudden, her note 2 went blank and when she on it only this appear. I tried to remove the battery and micso sd card but nothing happen. I did press volume down/power/home. And it’s show downloading. Please find attached. I really hope that you can help me. Thank you. Regards

Solution: Just take out the battery of the phone and reinsert it to get out of the downloading screen.

Regarding the issue of the phone stuck in the Samsung logo, if this is caused by the apps installed in the phone then wiping the cache partition is the best thing to do first.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the issue persists then a factory reset is the next thing to do. Just make sure that the phone data has been previously backed up.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Can’t Move Files To SD Card

Problem: Hi, I was hoping you could help me. I’m having trouble moving pictures from my device (note 2) to the SD card. Every time I try and move some pictures, it says ‘unable to move, file already exist’. I have checked, and the file(s) don’t exist. I have now tried everything and am desperate! Thanx in advance.

Solution: Try wiping the cache partition of your phone then move the photos again.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the issue persists then use a different microSD card on your phone. If you can copy the photos using this new SD card then there is a problem with the one you are using.

Note 2 No Call Ringing/ Calls Go To Voicemail

Problem: hi Droidguy, I have been reading your interesting blog/app for two years now, it helped me a lot understanding the device. I am in canada with a samsung note 2 (still) 1317M running 4.4.2 and I was first with Virgin mobile and ever since a while I started to experiencing no ringing from incoming calls and their calls was going directly into my voicemail. This didn’t happened all the time, sometimes only, but other times the cell was ringing and I was able to detect an incoming call. so I thought it was related to the carrier Virgin, and just a week ago I swicthed to Telus mobile, and guess what? it happens again still. not all the incoming calls just some, and they go into my voice mail box. very annoying. is this a known problem with the newest system? I starting to think that this did not happen before I upgraded to the latest 4.4.2 could it be system related bug? what can I try to do? thank you very much.

Solution: This issue isn’t a bug in the 4.4.2 update. If this randomly happens on your phone then the most probable cause is a glitch in the software caused by some form of corrupt data. Try to do a factory reset and see if this resolves the issue. Don’t forget to back up your data before performing this procedure.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the problem still persists then this may be a hardware related issue possibly caused by faulty transmitter chip. Have your phone checked at an authorized service center.

Note 2 Stuck In Verizon Boot Loop

Problem: Hi i have the note 2 a verizon which im not on contract anymore a switched to straight talk several months ago. My storage was getting low on the phone and said it might cause errors so i went and bought a sd memory card and the phone was working fine i turned it off and inserted memory card and put battery back in and turned on and now it keeps powering on over and over and won’t even go to home screen just verizon start logo over and over. Do you have any suggestions on how to fix please?

Solution: Since this issue started when you inserted the new microSD card try taking it out first and check if the boot loop issue still occurs. If it doesn’t then you may have bought a faulty microSD card, try getting a new one and see if the issue persists.

If after taking out the microSD card the boot loop issue still occurs then proceed with wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 49]

Welcome to the 49^th part in our series of troubleshooting articles dedicated to the Samsung Galaxy note 2. This phone, which was released in the later part of 2012, is going to get the official Android Lollipop update from Samsung. Those who are still sing this phone should be pretty excited about this update as it breathes new life by bringing new features to this otherwise aging smartphone.

In this latest installment of the series we will tackle some of the recent emails that we have received from our readers concerning this model. Most of the issues we will be dealing with are minor in nature while some require a series of troubleshooting steps to be performed to get a resolution.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Battery Swelling Issue

Problem: Hi, My battery is swelling. Battery discharge automatically. Need a charger to start the phone. Phone automatically hangs and gets switch off. Please do help. Thanks.

Solution: A phone battery that has swollen is unsafe to have since there is a tendency of it leaking or even exploding. The fact that you need to connect your phone to a charger is proof enough that the battery needs to be replaced immediately. Try to replace the battery with an original Samsung battery. Once you get the new battery avoid overcharging it and make sure to keep your phone cool since heat is one contributing factor to the battery swelling issue.

As for the other issue of your phone hanging and getting switched off I suggest performing a factory reset to refresh your phone. Make sure to back up all your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Touchwiz Home Stopped Working

Problem: I have Galaxy note 2. I’ve somehow lost TouchWiz. Instead it says that TouchWiz home has stopped. How can I get it reinstalled? Thank You.

Solution: You don’t need to reinstall the TouchWiz app to resolve this issue. If you are getting a TouchWiz Home has stopped error message then this may just be a setting or a software glitch issue.

The first thing that you should do is to clear the data of this app. Take note that this deletes all configuration that you made on the app so you will have to set it up again.

Go to Settings
Select Applications
Tap the Running or All tab and choose TouchWiz
Tap Clear Data

Most of the problem will already be resolved. If you are still experiencing the problem even after clearing the data of the app then the next step is to reset all the app preferences of your phone.

Access Settings
Choose Application Manager and select the All tab
Tap the Reset App Preferences option
If a confirmation message appears, just tap Reset Apps

Note 2 Stuck In Factory Mode

Problem: Good day, I have a note 2 that somehow is stuck in factory mode. I try to restart the phone but it still boots in factory mode.

Solution: Try restarting your phone and at the same time clearing out its temporary memory.

Turn off phone
Take out the battery
Press and hold the power button for at least 3 minutes
Reinsert the battery
Turn on the phone

If your phone is rooted you can open your file explorer program then open the file “factorymode” in /efs/FactoryApp directory. Edit the word OFF to ON then reboot your phone.

As a last resort you may also perform a factory reset. Take note that this will delete all data stored in your phone. If you previously backed up your data then you can proceed with the steps listed below.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Note 2 Acts On Its Own

Problem: Dear sir, I bought a Samsung note 2 lte ( N 7105 T0LTE) i am facing touch screen problem. Sometimes touch screen is misbehaving like opening apps, or zooming on web pages and calling someone so please help me solve this.

Solution: Backup your phone data then do a factory reset.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue persists then this may already be a hardware related issue. This is probably caused by a faulty digitizer or a defective motherboard. I suggest bringing your phone to an authorized service center for checking and repair.

Note 2 Not Automatically Toggling Between 3G/4G

Problem: My note 2 sgh1317 worked good for 6 months. It’s an AT&T phone and I’m using net 10. It has the kitkat 4.4.2 and it started messing up In December. The 4glte works good but when I make a call it goes to 4G and 1 bar normally pops up and the call drops. I’m in zip code 71111 or 71109 most of the time. I did factory resets and took it to samsung and they flashed the phone. Seems like it won’t toggle radios back and forth. 3g 4G toggle app helped some but it’s annoying to keep doing it during calls. Is there a code or some type of fix to this problem? I put the simian my s4 mini gti915 and it is perfect. Tried another sim in the note and it still does the same. Hspa, cdma,3g was good before December by the way. And yes the apn settings are correct. Please assist.

Solution: A quick check online will reveal that there are also other owners of this phone complaining of the same issue. This could be a software issue which may be resolved when the official Lollipop update arrives.

In the meantime, the best solution right now is to continue using the toggle app since all forms of software troubleshooting have already been exhausted.

Note 2 Changing Email Password

Problem: Hi there, I changed my yahoo password on my main computer, now i am not recieving any email at all. When I try to send an email, it is unable to reach server. I cannot find on my samsung note 2 where I can change my password to match my other one. I synct. Very frustrating!

Solution: Follow the steps below to change the email password in your phone

Tap Apps and tap Email.
Tap the Menu key.
Tap Settings.
Tap Account settings.
Tap the account.
Tap Password

Edit the password to the correct one you are using.

Note 2 Flash Not Working

Problem: Dear Droid Guy, I have a Samsung galaxy 2 note. I’ve had it for about a month and the only way it works is when it’s plugged into a charger. I’ve discovered this problem about a week ago. However I’ve ordered a battery and waiting for it to be shipped to me. But now my flash has randomly stopped working. It doesn’t work on any flashlight apps either. Is there any way I can fix this problem without having to pay? And also do you think it’s because of the battery that’s causing the problem? Thank you for your service.

Solution: The chances of the battery affecting the flash is very remote. Since this issue happened randomly there’s a chance that this may be a software related problem, otherwise this may be due to a faulty hardware.

What you need to do first is to wipe the cache partition of your phone. This clear out any temporary data in your phone, some of which may be corrupt and may be causing the flash not to work.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then do a factory reset. Make sure to back up your phone data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

Check the flash and see if it works. If it doesn’t then wait for the new battery to arrive and recheck the flash with the new battery installed. If the flash still does not work then this may already be a hardware related problem. You should bring your phone to an authorized service center for checking.

Note 2 SD Card Write Access Lost After Update

Problem: Hi, I have a Galaxy Note 2 and a while back I installed a minor Andriod update. (Android version 4.4.2) Immediately I lost the ability to write to my external sd card anywhere on that card. I was using DOSBox Turbo to run some DOS programs on my external sd card and immediately lost write access to those files. This caused me to lose access to all of my appointments in a DOS based PIM program that I use. That program must alter the datafile upon startup, so it would no longer even open so I could access any of my appointments, events, repeating events and info on past events and completed tasks! Since that happened, I never did find anywhere on the external sd card that I could write to, and eventually had to move everything internal to /storage/emulated/0/download! Having my programs and data on the external sd card in the past offered an easy way to access those files in case of any access limiting damage to my phone. Now I only have read access to my internal sd card with no ability for the phone to write to it, anywhere, at all. It has made my external sd card completely useless to me. There isn’t even write access to the external sd card’s download directory anymore! Why did I lose write access to my entire external sd card and will the upcoming Lollypop update make moving all of my DOS applications a necessity yet again to an unknown location, just to retain write access. I contacted support for DOSBox Turbo when it happened and they had no idea what happened either. They verified that I had no write access anywhere to my external sd card as well and suggested that I transfer all of my files to the internal location I stated earlier. Will there again be a way to move my program and data files to my external sd card when we are able to install the lollypop update onto my Galaxy Note 2? Everyone seems to be stumped by this. Your help in figuring out what happened and if I’ll experience more problems upon the lollypop update for the Galaxy Note 2 would be greatly appreciated.

Solution: The KitKat update that you got on your phone prevents apps from writing data on the SD card for security reasons. Prior to the 4.4 update apps had permission to read and write to the SD card. While this is indeed a good feature the problem is that most apps simply dumped their data anywhere in the SD card instead of just one location. Another problem with this is that it is a security risk. Apps that have permission to read and write data on SD cards can also do so on any folder, including your phone system folder. This means that your data could be at risk.

The Android Lollipop update will bring back the ability of apps to read and write to removable storage, even on directories that the app does not own. This means that the DOSBOX turbo app that you are using will have permission to write to the SD card if your phone will run on lollipop and if the said app will be updated to run on Lollipop.

Note 2 Stuck In Safe Mode

Problem: HI, I have a Samsung galaxy note 2 which is stuck in Safe Mode, everything I have tried has not works. I done a web search and came across your web page and it mentions about Flash Firmware using ODIN. Would you recommend that I try this as nothing else works. Kind regards.

Solution: Flashing your phone using Odin is the last course of action that you should take if all else fails. Remember, this will delete all data on your phone so make sure to make a backup copy first.

Before flashing your phone make sure to check if you have performed the following steps listed below.

Discharge your phone

While the Galaxy Note 2 is on, open the back panel and remove the battery.
Leave it without a battery for a minute but at the same time, press and hold the Power button. This will discharge its electronic components of stored electricity.
Place the battery back in.
Boot normally.

Wipe cache partition

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

You should check if the Volume Down button is stuck. If this button is stuck your phone will boot to Safe Mode every time you turn it on.

Note 2 Recorded Videos Can’t Be Played

Problem: Hello I have a Samsung galaxy note 2. I take videos with it and it works fine, I then go into it to play it back and then it comes up with an error saying video can’t be played. I can’t work out as to why because video was originally taken with phone. If you have any suggestions it would be appreciated. Regards

Solution: Where is the recorded video file saved? If it is saved in your phone’s microSD card then the card may be defective. Try taking out the card and have your computer read it. Check if you can play the recorded video file using your computer. If it can’t be played then chances are the file was saved in a corrupt memory sector of the card. You should consider getting a new SD card.

If the recorded video file is saved in your phone internal storage then try clearing the cache and data of the video Player app you are using to playback the file.

From the home screen, tap the Apps icon.
Tap Settings.
On the More tab, tap Application manager.
Tap the All tab.
Scroll to and tap the desired application.
Tap Clear cache.
Tap Clear data.

If the problem persists then wipe the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 48]

Welcome to the 48^th part in our series of troubleshooting guides dedicated to the Samsung Galaxy Note 2. Although this phone was released in 2012 running on Android Jelly Bean it is going to get the Android Lollipop update. This is because its hardware specs is powerful enough to take advantage of the latest Android version and the phone itself is even better than most of the latest midrange models out in the market today.

In this latest installment of the series we will tackle some of the emails we received from our readers concerning this device since the last part was published.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Stuck In Safe Mode

Solution: Flashing a fresh firmware on your phone using Odin should be the last course of action that you should take. While this may solve the problem there is also a chance that it may not if the issue is hardware related. If for example the volume down button of your phone is stuck then there is a possibility that your phone will always boot in Safe Mode.

If you decide to flash your phone then make sure to back up your data first as this will be deleted in the process.

Also, you may want to check if you have performed some of the steps listed below before flashing your phone.

Clear your phone RAM

With your phone turned on take out its battery
Remove the microSD card (if you have one installed)
Press and hold the power button for at least 3 minutes
Reinstall the battery (leave the microSD out)
Turn on your phone

Uninstall any apps that you installed before this issue occurred.

Wipe the cache partition

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Won’t Power On When Battery Fully Drained

Problem: Hi there, I own a Samsung Galaxy note 2 and when my phone dies it won’t power back up again even when I plug it into the charger. I have the original charger to. So this forces to me go buy another battery. This has happened multiple times now. Could it be the battery or the phone? It is really frustrating buying batteries every time it dies. Do you have any info that will help? Thanks.

Solution: You should first verify if your charger is indeed working by using it to charge another phone. Once you have verified that it is working then the problem may be phone related.

What happens here is that the battery does not charge at all. This is the reason why you need to get a new battery whenever it gets drained.

Try cleaning the charging port of your phone with a toothpick or toothbrush. Make sure to take out the battery when doing this. There ae instances when dirt or lint may interrupt the connection between the charger and the phone which in return prevents the battery from being charged.

If the issue still persists then the charging component inside the phone may be faulty. You will have to bring your phone to an authorized service center for further checking.

Note 2 SIM Card Removed Error

Problem: Hi, I need your help. My GALAXY NOTE 2 is having issues. I receive a message that reads “SIM CARD REMOVED” “THE MOBILE NETWORK WILL BE UNAVAILABLE UNTIL YOU RESTART WITH VALID SIM CARD INSERTED” RESTART is the only option. Which i usually press to retart. This happens anytime when am use the phone but most especially when making a call. this usually ends the call. so i restart the phone. I will appreciate if you can help me. thank you in advance.

Solution: There are three possible reasons why your phone is having this issue. This could be caused by a glitch in the software, an issue with the SIM card itself, or a hardware related issue. Perform the troubleshooting steps below to resolve the issue. Move on to the next step if the issue still remains.

If this is a software related problem then a factory reset is highly recommended. Make sure to back up your data first beforehand.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device

There is also a chance that the SIM card you are using may have a problem. Try using another SIM on your phone and see if the problem remains. Try to check if the SIM fits securely in place and that it does not move around. If the SIM card moves or is not secure then it will lose its contact the phone causing the error message to appear.

One other possible reason why this issue occurs is due to a faulty hardware component. The SIM card holder may have a problem or the SIM controller of the phone may be faulty. If this is the case then you will have to bring your phone to an authorized service center for checking.

Note 2 “Your device has been modified. Software updates are not available” Error Message

Problem: Hello, I just rooted my Galaxy Note 2 already running Android 4.1.1 Jelly Bean and when I tried to check for update I get this popup saying ‘Your device has been modified. Software updates are not available.’ I’m not using an SD card Am just using the internal memory. How can i solve this problem. Thanks.

Solution: Once you root your phone you won’t be able to get the official updates OTA since a mechanism is in place that checks your phone software of any modification. If you need to get the official software update then you will need to unroot your phone as well as reset the flag counter. Instructions on how to do this are available at most of the popular Android forums online.

Note 2 Mobile Data Does Not Immediately Turn On

Problem: Hey there. I am using Samsung Galaxy Note 2, sometimes when i recharge my internet data, then when i turnd on the mobile data option, then it doesn’t react, and there is no sign of mobile data, and internet also not working. Please suggest what shall be done to rectify that problem.

Solution: Your phone needs to reset its connection with the network in order for the mobile data to turn on. In most cases, when you already have an active mobile data subscription the phone will immediately get a mobile data signal. There are times however, depending on the network you are using, when you need to refresh your connection to the network before you can get a mobile data signal.

I suggest you switch off your phone then switch it on after a few seconds. This will allow you to get a mobile data signal.

Note 2 Camera Flash Randomly Turns On

Problem: Have a Samsung galaxy note 2 and the back flash randomly flashes. The flash is turned off. Tried to factory reset phone and it still does it. Please help if you can.

Solution: You should first verify if this issue is caused by a third party app by starting your phone in Safe Mode. In this mode only the default apps are loaded while the third party apps are disabled.

Turn the device off.
Press and hold the Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem does not occurs in this mode then a third party app may be causing this. Find out what that app is and uninstall it.

If this issue occurs whenever you receive a notification on your phone then the flash notification may be active. Try turning this off by going to Settings -> Accessibility -> Flash notification, make sure there is no check mark.

If the issue still persists then you should consider doing a factory reset. Make sure to back up your data first before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device

If after performing a factory reset the issue still remains then this may already be a hardware related issue. You should bring your phone to an authorized service center for checking.

Note 2 Does Not Charge

Problem: My Galaxy note 2 won’t charge when I connect it to a wall the car or computer, it just buzzes and displays a message stating the charging paused, battery temperature is too high. Now I have replaced the battery multiple times, changed the charging port, done a factory reset and even used compressed air and a toothbrush to clean the port. It’s all stock nothing has been changed or tampered with and I use an external battery charger but it is so annoying. ANY help and I do mean anything would be greatly appreciated I don’t know what else to do

Solution: The battery temperature sensor of your phone may already be faulty which is why you are getting the error message. You should have this sensor checked at an authorized service center.

Note 2 Stuck In Boot Loop

Problem: Hello Droid Guy, I’ve ran into a serious issue with my Note 2. It’s stuck in a reboot loop. However, when it is plugged into a computer it will not reboot for a moment, but after that moment passes it will reboot itself. I have wiped the cache partition (in recovery mode) and rebooted it, to no avail. Looking forward to your advice.

Solution: If wiping the cache partition does not resolve the issue then a factory reset is the next step you should do. Make sure to back up your data before performing this procedure and make sure to take out the microSD card (if you have one installed).

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device

If your phone is still stuck in a boot loop then you should consider reflashing your phone firmware via Odin.

Note 2 Audio Recording Issue

Problem: Recently I’m not able to hear audiom recordings in Whatsapp and Telegram. But the person on the other end could hear my voice recording. When I tried using the voice recorder on my phone and hit playback, it works fine. Its also fine when I recorded audio on the LINE app. Is it the problem with Whatsapp and Telegram? Or other apps that I installed that causes these 2 apps to have problems? I’m using Samsung Note 2.

Solution: Since the problem only occurs when you use the WhatsApp and Telegram apps then there may be something wrong with both apps. Try clearing the cache and data of both apps then uninstall them. Go to Google Play Store and download both apps to your phone. Check both apps again and see if the audio recording issue is resolved.

Note 2 Video Files Not Visible On Laptop

Problem: Hi droid guy, I have a Samsung Galaxy Note 2 GT-N7100. When I connect the Note 2 to the laptop and browse the Note 2 Phone \DCIM\Camera folder to download photos and videos I could only see photos but no videos. So I can’t download videos. I can see and play videos on my phone but they are invisible when browsing the Phone\DCIM\Camera on the laptop. I’ve successfully downloaded videos from the Note 2 to the laptop before. This started happening when the phone memory was full and even after deleting so much I still can’t see the videos on the laptop when browsing the phone DCIM folder. I’ve turned the phone off and on. That doesn’t work. I looked through your answers to queries online but didn’t find a query/answer to do with that. Appreciate your sound advice. Thank you!!

Solution: This is indeed quite strange. If the photos and videos are in one folder then both of them should be visible. Try to verify first the location of your video file by looking at its details using your phone. Go to the gallery app then click on a video. Don’t play the video but instead click on the three dots located on the upper right side of the display. Click on details then take note of the path. If it is not located at Phone\DCIM\Camera then this may be the reason why you can’t view it on your laptop.

If the videos are stored in the same folder as your photos then you should try using another laptop and see if the videos can be viewed. If not then you should consider using Kies to view and backup your phone videos.

Note 2 Slow Response

Problem: Hey guys my samsung galaxy note 2 it’s been getting slower and slower when I try to open any apps it’s takes its takes more than normal it has had take 4/5 seconds to open its just getting aggravated hope you guys can help thanks.

Solution: The first thing you should check is if your phone has lots of apps running in the background. Try starting your phone in Safe Mode first and see if the issue still persists.

Turn the device off.
Press and hold the Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If opening apps does not take long in this mode then you should consider uninstalling certain apps that you don’t regularly use as this may be running in the background and using up memory.

If your phone still operates sluggishly in Safe Mode then this may be caused by too much temporary data. You should wipe the cache partition of your phone to resolve this issue.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 No Display On Screen After Being Dropped

Problem: My mum has a SAMSUNG Note 2, she dropped it. A 3 ft fall. The screen turned black. She can get calls, texts and notifications but the screen stays blank. Is there any solution to this or is it gone for good? Please help me.

Solution: It appears that the display may have been damaged by the drop. You will need to have this checked at an authorized service center and possibly have it replaced.

Note 2 Stuck On Boot Logo Unless Connected To Charger

Problem: Hello Droid guy. Could you kindly help me? My note 2 isnt switching on when it is not plugged for charging. (To be precise it switches on only with the samsung logo appearing and the “note II” white letters appearing on the black screen and that is it. Black screen again) Only when it is plugged to the power socket i can switch it on and use it as per normal. Have you encountered the pb before? Is it a battery issue or a hardware one? Many thanks for your advice. Warm regards.

Solution: This issue could be software related or it could be caused by a faulty hardware.

If this is a software related problem you will need to do a factory reset. Make sure to back up your data first.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device

If the issue still persists then you should try reflashing the firmware using Odin. Instructions on how to do this can be found at the various popular Android forums online.

If however this problem is hardware related then you should bring your phone to an authorized service center for checking.

Note 2 Insufficient Storage Space On Device

Problem: Hoping you might be able to solve an issue I’m having with my Samsung Note 2. I have recently done a factory re-set and since then I’m unable to download any apps. I get a message saying ‘insufficient space on device. In settings – storage it says 12GB internal storage and 2.05gb phone storage. Prior to doing a factory re-set I kept getting all sorts of error messages saying different apps had stopped working. However everything works fine now except I’m unable to download ANY apps. Hope you can help !! Regards.

Solution: If after performing a factory reset you get the insufficient space on device error message then try changing the preferred install location of your phone to let system decide. Go to Settings, Storage, Preferred Install Location, then choose let system decide.

You should also try dialing *#9900# on your keypad and click on the second option that says “Delete dumpstate/logcat”. Press the Home key afterwards.

Engage with us

Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 47]

Welcome to the 47^th part in our troubleshooting series dedicated to the Samsung Galaxy Note 2. Although this is an older generation model (released in the 4^th quarter of 2012) its hardware can still compete against most of the new midrange models out in the market today. The upcoming Android Lollipop update for this phone should refresh the phone and will even extend its useful life.

In this latest installment of the series we will tackle some of the latest emails that we have received since we last featured this phone. Most of the issues our readers are experiencing are easy to resolve while some require several troubleshooting steps to be performed.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Touch Keys Not Working

Problem: hello. Occasionally my two touch keys on either side of the home bottom stop working. I usually take the battery out and reboot…then it is fine but now I have rebooted a few times and they won’t light up. Is this a software issue? Or should I bring it to geek squad and get a new phone with my insurance? thank you

Solution: The first thing you will want to do is to eliminate any software related problems that may be causing this issue and to do so you will need to perform a factory reset. This brings your phone to its original condition when it was new. This will also delete all data in your phone so it’s important to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

After performing the factory reset your phone keys should be working normally. If they aren’t, then this may already be a hardware related issue. You will have to bring your phone to an authorized service center for checking.

Note 2 Number Code Not Recognized During Calls

Problem: I have an ATT Galaxy Note 2 rooted running on DN4. When making an automated call to the bank of pharmacy and a string of numbers is required to be entered, the whole string of numbers I see on my phone but they are not recognized by the system I am calling to. Please help. Thanks.

Solution: Try calling another number that requires a string of numbers to be entered. If it can be recognized then this may be an issue with the bank of pharmacy.

If however the problem still persists then the first thing you should do is to reboot your phone. Rebooting refreshes your phone software and re-establishes your connection to the network. Try calling the number again and see if the issue gets resolved.

If you are still experiencing the same problem then you should start checking if there are any updates to the DN4 ROM available for your phone and install it. If you are using the latest version already then your other option is to reflash the ROM again. Make sure to back up your phone data before doing so.

Note 2 Shuts Down When Idle

Problem: Hi DROID GUY, I’m hoping you can assist me. We have the above mentioned phone which has suddenly decided to shut down when idle only. Working fine yesterday, started shutting down today. This is every time you stop using the phone and set it down. Screen goes blank and a couple of minutes later you cannot retrieve the lock screen by pushing the power button. Just a blank black screen. You do however still see the red or blue light at top of phone if the phone is charging or has a message not read. We have tried to reboot, factory reset, Wi – Fi sleep in NEVER setting, cleaning points on battery and phone, removing and replacing SIM. The battery seems to be okay. Not sure where to head now and not particularly wanting to buy another phone. The phone in question is approximately 3 years old and well looked after. No drops or breaks. Can you provide me with any tips? Thanks in advance.

Solution: Is your phone still using the stock software? If it is then try checking if there are any new updates available for your phone and install accordingly. These updates usually contain bug fixes and this may help resolve the issue.

Since you already performed a factory reset then the next thing to check is the hardware side of things. In this case try replacing the battery with a new one and if you have a microSD card installed in your phone try taking it out.

If the issue still persists then you should bring your phone to an authorized service center for checking. The phone may already have some component inside that is failing.

Note 2 Can’t Move Photos Between Folders

Problem: Hi there, I have a Samsung galaxy note 2 and all of a sudden can’t move photos from one folder to another in gallery and so can’t organise them. Some folders icons are white (these also have the icon for the SC card) others are yellow I can move them to a yellow one but not to a white one. I assume he white ones with the card icon are the folders I have stored on SD card. So how do I move them from a white one (on SD card I guess) to another white one (also on SD card) When I try the progression bar appears and then a note “unable move”. Can you help please, sorry I’m in my sixties and not so tech savvy. Best regards.

Solution: In cases like this the first thing you need to check is if your phone can store photos on the SD card without any problem. Try taking a picture and make sure that the picture saves directly to the SD card and not the phone internal memory.

If you can view the saved picture normally then it’s likely that your SD card is working fine. We can then focus our attention to troubleshooting the phone.

To troubleshoot the phone try to restart it first then move the photos.

Turn phone off
Take out the battery
Press and hold the power button for at least 3 minutes
Reinsert the battery
Turn on phone

If the issue persists then wipe the cache partition of your phone then try moving the photos.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you can’t view the saved photo in your SD card after taking a shot using your phone camera then the SD card may have a problem.

Insert another SD card in your phone and see if the issue still occurs. If it doesn’t then your old SD card may already be faulty. You should immediately backup the data stored in the card by connecting it to your computer and copying its contents.

Note 2 Battery Draining Quickly

Problem: hi, actually my Samsung galaxy note 2’s battery is draining really fast I don’t know why is this happening first few days before it used to shut down when it reached 50%. nowadays its battery decreases too quickly i recently downloaded a batter graph and it showed this 3:37 pm 100%, 3:52 pm 90%, 4:06 pm 85%, 4:10 pm 1% . Why is it happening? It also sometimes shows wrong battery percentage like it shows 10% when i restart it it shows 92% help me out is there a problem with the mobile or battery. thanks.

Solution: You should first check if this is a software related problem by performing a factory reset. Make sure to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue still persists after the factory reset then get a new battery (preferably an original Samsung battery) and replace your old battery.

Note 2 Stuck On Boot Logo

Problem: Hi, I have had my galaxy note 2 for two years and today it has shutdown. When I try to turn on it freezes on galaxy note II screen. I plugged it in and it turned on to the lock screen but then straight back off again. I have factory data reset and nothing. Could it be my battery or something else? Thank you. I hope you can get back to me with an answer to my problem, not in any position to buy a new phone at the moment. Thank you.

Solution: If a factory reset fails to resolve the issue then there’s possibility that the firmware of your phone got corrupted. You should however eliminate any other possible causes first such as the microSD card (take it out), and the battery (try using another one).

If this is a firmware related problem you will have to reflash it. There are two thing that you need for this procedure. You will need the correct firmware for your phone and a software called Odin running in your computer. Further instructions on how to do this can be found at several of the popular android forums online.

Note 2 Can’t Hear Caller Unless Phone Is Squeezed

Problem: HI, I have the phone mentioned above and have had it for a couple years. Recently started doing some strange stuff. I am able to make calls and whomever I call can hear me but I cannot hear them. If I squeeze the phone on the left side, I can make it work. Have tore it completely apart and have done all the other pertinenet things to try. Nothing is helping. On back inside cover of phone there are 2 gold round tabs that make contact with 2 gold tabs when the back is fixed. If I squeeze the phone in this area while making a call, I can make the phone work. While squeezing the phone, I can sometimes hear a little crackle as well. What are the two gold round things and do you have any suggestions for how to fix this issue. Please help. Love the phone otherwise.

Solution: If squeezing the phone allows you to hear the caller then the issue may be with the earpiece assembly of your phone. Its contacts may be loose which is why if you squeeze the phone the problem disappears. You can either check this assembly for any loose connections or you can choose to replace it. Some popular online stores are selling this audio assembly for less than $10.

Note 2 Unfortunately Galaxy Has Stopped Error

Problem: Hi my husband’s Note 2 keeps freezing and saying unfortunately Samsung galaxy has stopped and never did that till a friend borrowed the phone. Please help us find out what is causing this problem. Thank you

Solution: The unfortunately “app” has stopped error message is usually caused by some form of corrupt temporary data in most cases. This is why wiping the cache partition of the phone resolves this type of issue most of the time.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Google Play Store Not Working

Problem: Hey…the google play store on my note 2 is not working properly…when i try to install an app it only says downloading and that goes on….ive tried uninstalling updates , clearing data and clearing cache of google play store but it didnt help…plz help! Thanks. P.S: My internet connection is not the problem (ive checked:))….

Solution: If clearing the cache and data as well as uninstalling updates does not resolve the issue then your next step is to perform a factory reset. Make sure to back up your data before proceeding.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume down key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key to highlight ‘delete all user data.’
Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to turn the restart the device.

If the issue persists after this factory reset then try logging in with a different Google account and see if the download complete. If it does then this may be an account related issue.

Note 2 Message Sender Name Not Shown

Problem: Hello, I am using the note 2, I had to receive a replacement due to mine developing some buggy issues that lead me to believe it needed one. Well the issue is now when I receive a text message, it states New Message and under that New Message. It no longer states from whom it came. Wondering if you can assist. I thought maybe a setting I forgot about I changed a couple of years ago? Thanks for any assistance.

Solution: If the name of the sender of the new message does not appear then you should first check if your phone is using the right contact list. Open your contacts and check if your list is displaying properly. If not then choose the correct contact display option.

From the Home screen, tap Contacts icon.
Press Menu key and then tap Contacts to display. Select any of the following to filter according to the selection
All contacts allows you to display all available Contacts.
Phone lists those Contacts currently found only on your Phone.
SIM lists those Contacts currently found only on your SIM card.
Google lists those Contacts currently found within the Google account.
Samsung account lists those Contacts currently found and sync’d within the Samsung account.
Microsoft Exchange ActiveSync lists those Contacts currently found within the Exchange account.
Customized list allows you to enable which account categories are displayed. For example, on Google contacts, you can filter which Contact categories are shown (Friends, Family, etc..)

If your phone displaying the correct contact list yet the issue still persists then try wiping the cache partition of your phone.

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select and wipe the cache.
With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 ND7 Rooting Guide

Problem: Hello, I would like to know if there are any methods available to root my Galaxy Note 2? My version is ND7…If so, could you please send me some references, so that I can obtain root? Thanks.

Solution: Right now there is no easy way to root a Note 2 ND7. You can check the XDA Developers forum for the status on this. Some owners of the device say that they are able to root it however the instructions they provide are not working for other users who have tried it.

Note 2 Stuck In Factory Mode

Problem: hi. I have problem for my note 2. It is stuck in factory mode where information of the device is constantly shown on the screen. Hopefully you can help me. Thanks

Solution: If your phone is stuck in factory mode and you can’t exit from it despite doing everything such as rebooting your phone or taking out the battery then follow the steps listed below.

First you will need an explorer app so that you are able to navigate your phone files. I recommend using ES Explorer although any file explorer app will do.

Open the file explorer app
Navigate to : efs/FactoryApp/
Open “factorymode” file with text editor
Edit the word OFF to ON
Save and exit
Reboot your device

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