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Galaxy A9

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to remove virus from Galaxy A9: phone sends texts and SOS messages on its own and screen turns black

Dealing with a virus or malware on Android may appear overwhelming but it’s actually easy to do. In this short troubleshooting guide, we’ll show you how to deal with a virus infected Galaxy A9 which keeps on sending SOS messages on its own. The device’s screen also randomly turns black without user input.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy A9 sends texts and SOS messages on its own and screen turns black by itself

Hello. I bought the Samsung Galaxy A9 5 days ago, the phone is in very good condition, it has no scratches. Now the screen is going black every day. The phone is working but the screen is not responding to the touch and stays black. The screen returns when I’m doing a hard reset. I don’t think it is good to make that many hard resets to the phone.

Also my phone sending SOS messages to my contacts. This problem repeats every day, I took the phone to the lab but they didn’t fix it. Any idea what can cause the problem and how I can fix it? Best regards.

Solution: It’s not normal for an Android to constantly show a black screen. There must be something that triggers it. This same reason may be the cause why your device is sending text messages on its own. Learn how to deal with this problem by following our suggestions.

How to fix a virus infected Galaxy A9

Your device might have a virus. The primary suspect of your issues is probably a malware. It’s highly unusual for a brand new device to have the problems you mention. Some type of malware may use a device’s SMS or MMS to send premium messages. If you are absolutely sure that you did not send those messages to your contacts or friends, then it’s safe to assume that a virus may be to blame. No legit app will send texts on their own. Whether our suspicion is correct or not, you should not fail to consider malware as the reason for these odd behaviors in your phone.

Wipe the phone (factory reset). The first troubleshooting step that you want to do in this case is to ensure that you clean up your device. You can do that by wiping it with factory reset. Then, once you’ve cleaned up the phone, you should exert all efforts to avoid getting your device infected with a virus or malware again.

Before you factory reset your phone, make sure to back your files up. You don’t want to lose your photos, videos, contacts, documents, and many more after a reset. In making your backup, we suggest that you use Samsung Smart Switch for it.

Once your backup is safe, follow these steps to factory reset your phone:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Now, press and hold Power and Volume Up buttons for a few seconds.
  3. Release these buttons once Samsung Logo appears.
  4. Next, you should see a Warning screen, just press the Volume Up button to confirm.
  5. You should enter into the recovery mode.
  6. Under this mode, tap on ‘Wipe Data/Factory reset’
  7. Give your confirmation and perform this action.
  8. Once this action is completed, tap on ‘Reboot system now’.

How to prevent malware on Galaxy A9

Install an antivirus app. Now that you’ve cleaned up the device, the next step for you is prevent the bad app that may have spread the malware. To do that, first you want to ensure that an antivirus app is running on the device before you reinstall the rest of your apps. Android viruses or malware usually spreads via other apps. Sometimes, removing the original app that spread that virus may also remove the virus itself. Because identifying a bad app usually takes time and effort, you should try an easier way by installing an antivirus app first instead. If you’re lucky, the antivirus you install may effectively deal with the bad app and the virus at the same time. Keep in mind that this route does not always work because there’s a constant cat-and-mouse game between antivirus developers and virus/malware publishers. This Google Play Store page lists some of the free antivirus that you can try. Be sure not to install more than one antivirus app on your phone to avoid causing problems.  

Unroot (optional). If you rooted your Galaxy A9, this may have lowered your device’s security allowing malicious apps to install themselves. By rooting your phone, you are actually making it easier for apps to access otherwise secured parts of the software. Hackers can then install other apps that may hijack the system causing the problems you have at this moment. Make sure not to unroot your phone, especially if you can’t keep the system secure.

Rooting is only recommended for advanced users who knows how to handle situations that poses security risks. If you are new to Android, or if you don’t know much about Android at all, you are better off never rooting your device.

Observe on Safe Mode. If you don’t want to perform a factory reset right away, you can also try to see if you can remove the app causing the problem in safe mode. If you noticed that the problems started after you installed an app, try to delete that app first and see how it goes. If the problems go away after that, then you just saved yourself from more troubleshooting. However, if nothing changes, you should go ahead and boot the phone to Safe Mode. In this mode, all third party apps will be suspended, including the potential malware. If the screen works normally on safe mode but not in normal mode, you can bet an app is causing it. Here are the steps on how to restart your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy A9 is still problematic, repeat steps 1-4 until you identified the source of the issue.

How to avoid malware. When it comes to preventing malware in Android, there are a number of ways that you must do.

Firstly, you want to ensure that you exert all effort to screen your apps well. By that i mean knowing what app to install and checking if it’s from a reputable source. This task falls on you. Not all apps, sourced from both Google Play Store and third party sites, are safe. Some are designed to look legit to entice users to install them. After some time, the app will change into its sinister form and cause problems. Other apps may be subtle as they are meant to steal information from a device. They can come and go.

If you don’t screen what apps you install on your system properly, there’s a big chance that you’ll most likely end up with a compromised system. Needless to say, it’s your responsibility to ensure that only good apps are added to your phone. After factory reset, make sure that you install apps individually. Try to install official apps from reputable companies only and avoid products from unknown developers. If you are not sure whether an app can be trusted or not, visit its Play Store download page and check the reviews from other users. You can also do a quick Google search to see if the said app is a known malware or not.

Secondly, you want to be careful with websites you visit on your device. Some websites may be booby-trapped. The same is true when you click a link on emails. As a general rule, only visit websites you know is from a reputable company.

Thirdly, you want to keep the system up-to-date. Updated OS and apps lessens the chances of bugs and security threats.

Finally, you want to have a good working antivirus app, just like what we discuss above.

Conclusion

If you think that a device has been infected by malware, it’s always a good idea to address the problem right away by cleaning or wiping the phone with factory reset. If the phone’s software has been modified, or if you rooted it, you should return everything to stock and only run official software. Once you’ve done that, you can then go ahead and follow our tips to lessen the chances of malware from penetrating your device again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Google Play Store error 940 on Samsung Galaxy A9

Owners of the new Samsung Galaxy A9 are among the most recent victims of the Google Play Store error 940. This error occurs while you’re downloading an app. Since it’s not a device or app-specific error, it may occur to other devices as well regardless of the app you’re trying to download.

This kind of problem is very annoying as you will be greeted by the same error message even if you redownload the app. So, for you to be able to continue using your phone normally, you will have to address it as soon as you can. Don’t worry, it’s not really that hard to fix. Continue reading as I will walk you through on how to troubleshoot your phone with this problem.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here are the things you need to do to fix the Google Play Store 940 on your Galaxy A9…

  1. Force restart your Galaxy A9 and download the app again.
  2. Make sure you have enough storage space.
  3. Make sure the SD card is mounted and detected properly.
  4. Clear cache and data of Google Play Store.
  5. Factory reset your Galaxy A9.

When troubleshooting error messages like this, it’s important that you start with a forced restart which will refresh your phone’s memory and reload all apps and services. So, press and hold both power and volume down keys for 10 seconds or more. Once the device has rebooted, redownload the same app.

When downloading applications or any files for that matter, storage space is important. Just make sure that your phone has enough storage space or if you’re downloading the app into the SD card directly, check if there’s still enough space on the external storage device as well. Another thing you need to do is make sure that your SD card is properly mounted and detected by your phone. For this specific error, try changing the settings so that your phone will download apps into its internal storage and if that’s successful, you can move the app to the SD card after that.

Clearing the cache and data of the Google Play Store has to be done if the problem persists after doing the first three procedures. The error 940 is a Play Store error so it’s important you reset the app back to its default settings and configuration especially if this problem hasn’t happened before. You can do this by going to Settings then Application Manager. You can find the Google Play Store from there.

Lastly, you need to reset your device if the problem continues to bug you even after doing all those procedures. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this guide have helped you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to screenshot on Samsung Galaxy A9

Just like other variants of Samsung Galaxy models, the Galaxy A9 has also the capability to take screenshots using two different methods. Check out the easy steps below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

 

How to take Screenshot using Hardware buttons

  1.  Open the application/screen which you want to take a screenshot of.
  2.  Now press and hold the Power and Home buttons together.
  3.  You will see a quick animation and hear a feedback sound that will show that a screenshot was just taken.

How to take Screenshot using Palm Swipe Gesture

  1. You need to activate the gesture itself before you can actually use it. In order to do so, go into the Settings app and select the Motion menu.
  2. From the Motion menu, find out Hand Motions and then check the Palm Swipe to capture check-box.
  3. Close the settings app, head to the screen which you want to capture.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy A9 broken screen issue

Although great strides have been achieved in making phone screen as durable as possible, this component is still one of the most vulnerable. In today’s post, we answer some basic questions a lot of Samsung Galaxy owners ask us when they have a broken screen. The two cases mentioned below are for the Galaxy A9 but they should also answer the same questions for about any other device.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: What to do if you Galaxy A9 screen is broken

Recently purchased new Samsung Galaxy A9 Pro. phone was dropped from bunker bed by my son. Initially screen had display but it was distorted with many colourful lines. I couldn’t switch off it. Once battery drained, it has a black screen irrespective of recharging. Except, display everything else works fine. Then I removed the back cover and found that antenna was badly damaged from its circuit. Few lines were completely damaged. Battery was slightly swollen. I bought a new battery too. Is there a possibility of having a black screen due to damaged antenna? How can I get fix this?

Related problem:

To Whom It May Concern, my problem must be unique cause no where on the web shows or says my problem, Galaxy A9 is what I have so here’s the problem. I had the green line and that was no biggie but suddenly my screen started to flicker at times and half times goes black but would eventually return. well now its completely all black and I can’t see any apps nor can I do the restart or hard start that all web pages describes. I can’t add an app to the phone so I can mirror it on a Laptop or PC. My guess its a screen issue or firmware but with no visual showing up on my cell I can’t do anything, so all the possible remedies are useless for me. hope this helps and I’ve already got a new phone but there’s some baby/family pics I need or the wife is gonna kill me. Thank you for your time and advice.

Oh one more thing could it be possible to acquire a good use working A9 with a good screen and do a parts swap hoping it’s not a motherboard nor circuit board item???

Solution: All the signs mentioned in these two cases are consistent with a bad screen problem. In both cases, the screen showed discoloration before eventually dying (by staying black). Although the second case did not mention dropping the device or physically damaging it, we assume that any of that occurred. Samsung Galaxy devices generally have robust screen components and they are designed to be so because they not only serve as a display but also as gateway to the system. In any of these cases, the least that could happen is a technician replacing the screen assembly. Doing any software troubleshooting is a waste of time because nothing can fix a physically broken component except repair.

To answer some specific questions in these cases:

Is there a possibility of having a black screen due to damaged antenna? How can I get fix this? No, a damaged antenna won’t result to a broken screen. However, the impact of the drop must have damaged the screen assembly too. Even if there’s no visible crack on the screen externally, it’s still possible that there’s damage that you can’t see within the screen assembly itself. The best way to check that is to disconnect the screen from your device and put it on another S9. If the screen remains black on another working A9, then you know you have a screen problem. To fix a damaged screen is often not recommended. Instead, you want to just simply replace the entire components (monitor/LCD, digitizer, and flex cable). Some technicians may try to save on costs by replacing only a part but complications may sometimes occur afterwards. If you think you can do it, try to replace the LCD or monitor only and see if that works. This will allow you to save some bucks by only buying that part instead of the entire screen assembly.

Could it be possible to acquire a good use working A9 with a good screen and do a parts swap hoping it’s not a motherboard nor circuit board item? Yes, you can always use a good working compatible screen to replace the current damaged one. If you’re lucky and the damage is isolated to the screen only, you should have a good working phone again after the replacement. Cannibalizing parts from the same phone model is one of the ways independent shops keep repair costs down. This only works though as long as there are no other damaged parts to be replaced. In many cases, physically impacting or dropping a phone leads to multiple hardware failures at once so be sure to do a thorough hardware diagnostics ahead of time before you decide to replace the screen.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Where to find downloaded images on Galaxy A9

Wondering where to look for the downloaded images on your Galaxy A9? Usually, the default app for managing photos and downloaded images is thru the Gallery app. If you can’t seem to find the photos you downloaded, learn how to fix it below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Where to find downloaded images on Galaxy A9

Hello..I recently bought Samsung Galaxy A9..whenever I downloaded images from Google>Images, I understand that the image is downloaded by the arrow pointing downwards at the top left corner of my mobile..however I cannot find the image in my Gallery..I searched the images in my Files, Downloads but still no image of the one I downloaded..

Solution: You may have changed the default app that handles photo and video management. By default, it’s the Samsung Gallery app that should download and display photos and videos. If you installed another similar app, it’s possible that you may have made it as the default app where downloaded images go.

Set app as default

To check, follow the steps below.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings icon at the upper right.
  4. Tap Default apps.
  5. Tap Set as default.
  6. Tap Gallery and set it as default.

Reset app preferences

Should setting an app would not work for some reason, the next best thing to do is to reset your device’s app preferences. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings icon at the upper right.
  4. Tap Reset app preferences.
  5. Tap RESET to confirm.

Reset All Settings

Another good troubleshooting step to do is to return all settings to their defaults. Restoring you device’s  settings to their defaults is usually an effective way to fix minor software bugs and glitches. You can also try this troubleshooting step in this case. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded apps and media (pictures, videos, music) aren’t affected. Here’s how to reset all settings on your Galaxy A9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Tap Reset settings.
  6. Tap RESET SETTINGS.
  7. If you have set up a PIN, enter it.
  8. Tap RESET SETTINGS.
  9. The device will restart to perform the reset of settings.

Wipe the phone (factory reset)

If the problem returns at this point, make sure to wipe the phone with factory reset. Be sure to create a copy of your personal data to avoid losing them.

To factory reset your Galaxy A9:

  1. Create a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to hard reset on Samsung Galaxy A9

Hard reset, also known as factory reset or master reset, is usually an effective method in fixing a multitude of problems. Knowing how to hard reset on a Galaxy A9 may become handy so if ever a need arise for you, follow our steps below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Method 1: How to hard reset on Samsung Galaxy A8 via Settings Menu

If your Galaxy A9 works normally or if Settings menu is accessible, we recommend that this is your first choice to hard reset it. Follow the steps below on how to do it.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy A9 using hardware buttons

There are situations wherein Settings may become inaccessible. If your A9 won’t boot up normally and Settings menu won’t load, you can restart the phone to Recovery Mode. Once the device has booted to Recovery, you can then hard reset it from there. Here’s how:

  1. If possible, create a backup of your personal data and remove your Google account.
  2. Turn off the device.
  3. Press and hold the Volume up button, the Power button and the Home button at the same time.
  4. When you feel the device vibrate, release ONLY the Power button.
  5. A screen menu will now appear. When you see this, release the remaining buttons.
  6. Use the Volume down button until you are highlighting ‘Delete all user data’. Press the Power button to select.
  7. Press the Power button again to select the Yes – delete all user data option.
  8. Press the Power button to highlight, then select the ‘reboot’ option

Method 3: How to hard reset on Samsung Galaxy A9 using Find My Mobile

Find My Mobile is Samsung’s own service that allows owners of Samsung devices to remotely track their unit, unlock the screen, back up data, block access to Samsung Pay, or delete all data (factory reset). The steps in wiping the device using Find My Mobile is very straightforward. The important thing to do first though is to ensure that you set it up. You won’t be able to use Find My Mobile service if you haven’t activated it on the device before losing it.

We suggest that you follow this link to get instructions from official Samsung site.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix screen flickering issue on Samsung Galaxy A9 (2019)

A screen flickering issue may also occur to new devices like the newly released Samsung Galaxy A9 and while most of the cases we encountered were due to software-related issues, there is always a possibility that the flickering is caused by a hardware problem. As the owner of the phone, you should be the first one to know why the problem occurred. You should also have some basic knowledge on how to troubleshoot your phone that has this problem.

In this article, I will guide you in troubleshooting your Galaxy A9 with a screen flickering problem. We will try to rule out every possibility until we can determine what the problem is and eventually fix it. So, if you’re one of the owners of this device and are currently bugged down by the same problem, continue reading as this post may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

When it comes to screen flickering issues, it’s better to know what causes it so here’s what you need to do to fix this problem…

  1. Find out if the flickering happens in safe mode.
  2. Uninstall applications that you think are causing the problem.
  3. Backup important files and then reset your phone.

Running your phone in safe mode will temporarily disable all third-party applications. It is imperative that you do this before anything else because the flickering might be caused by an app. In such case, the issue can easily be fixed because any problem caused by applications, especially third-party ones, can be solved by removing the app from your phone. This might save you from all the hassles of troubleshooting phone. Here’s how you run your Galaxy A9 in Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming that the flickering doesn’t occur while your phone is in this mode, then the next thing you must do is find out which app causes the problem. Reboot your phone back into normal mode and continue using your apps until such time that the screen starts to flicker. Then you would know which app causes the issue. You may try clearing its cache and data first and if that doesn’t fix it, uninstall it. On the other hand, if the problem occurs even in safe mode, then move on to the next procedure as it might be a firmware issue after all.

After those procedures and the screen is still flickering, you have no other choice but to reset your phone. This will rule out the possibility that it’s a firmware issue as we’ve encountered similar issues in the past that were caused by some temporary problems with the firmware. Therefore a master reset is necessary at this point in time. After the reset and the phone still has the same problem, then you must bring it back to the store or shop so that a technician can check it for you. Before the reset though make sure to move or copy important files as they will be deleted during the process. After that, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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How to fix Samsung Galaxy A9 (2019) that won’t charge

Charging problems may occur even to high-end devices like the new Samsung Galaxy A9. The thing about these kinds of problems is that they can be minor or very complicated ones. Provided that it’s not a manufacturing defect, there’s a chance you can make your phone charge again as long as it hasn’t been a result of either physical or liquid damage.

In this post, I will walk you through in troubleshooting your Galaxy A9 that would no longer respond when connected to its charger. While it does support fast charging, it doesn’t have a wireless charging feature so we’ll focus on wired charging. Continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Now, here are the things you have to do to fix your Galaxy A9 that’s not charging…

  1. Make sure the charger is plug into a working wall outlet.
  2. Use only the original charger and cable.
  3. Check for any obstruction in charger port, cable and phone’s charging port.
  4. Try connecting the phone to a computer and see if it charges.
  5. Perform the forced restart procedure.
  6. Check for clear signs of physical and/or liquid damage.

As always, the first thing you need to check is the power source since we’re talking about charging here. There are several ways to properly and safely check the wall outlet to see if there’s current flowing through it. The best example is to plug an appliance and see if it turns on or works. If it does, then you can plug the charger into it.

The next thing is to make sure you’re using the original charger and cable because if not, then that could be the reason why your device no longer charges. However, if it’s not possible, then use a charger and cable that works. If you have other phones, test them to see if they charge using the charger you want to use on your Galaxy A9. If they do and your phone doesn’t respond to it, then move on to the next procedure.

Anything that obstructs electricity should be removed. You have to check the port on your charger. Just look into it and see if you can find foreign materials. If there is, then it would be easier to get rid of. Next, check both ends of the cable for the same thing. Anything that don’t belong should be removed. Lastly, check the charging port on your phone itself. After check all these and there’s nothing that obstructs charging, then move on the next method.

Find out if your phone gets detected  by the computer. Using the original cable, connect the device to a computer or laptop to see if it gets detected and/or recognized. If the computer cannot detect it, it could mean that the cable is broken or the problem is with your phone’s charging port. Needless to say, try to connect your phone to a computer using another cable and if it still not getting detected, then the problem could hardware-related. Still, try to do the next procedures to see if one of them works.

There are times that even if the phone is powered on, it won’t charge because some services aren’t working really well. The best way to address this is to perform the forced restart procedure; press the volume down button and the power key at the same time and hold them both for 10 seconds or more. The phone will reboot like it normally does but its memory will be refreshed and its apps and services reloaded. Try to see if it charges this time because if it does, then the problem was a minor firmware issue. However, if it still doesn’t charge then something serious might have happened to it.

The most common causes of this problem is physical and/or liquid damage. I understand that looking for signs of physical and liquid damage won’t do anything to fix the problem but then again, it will give you an idea or answer your question why the phone no longer charges. Regardless whether there are signs of physical and/or liquid damage, you still have to bring your phone to the store or shop so that a technician can check it for you. At this point, it’s safe to assume that it’s a hardware problem and there’s only so much you can do about it.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A9 (2019) that won’t turn on

Firmware issues may occur from time to time even to new phones like the Samsung Galaxy A9 and while some symptoms will make you worry, more often than not they’re minor problem that you can fix on your own. Among the most common problems you may encounter is when your device no longer turns on or respond.

Most of the time users may think it’s a hardware problem but in reality it’s just a minor problem with the firmware and you only need to perform one procedure or two to make your device work again. In this post, I will walk you through in troubleshooting your phone that no longer responds. I will also share with you the most effective solution we’ve been using in addressing this kind of issue. So, continue reading as this post may be able to help you somehow.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Now, going back to our troubleshooting, here are the things you can do if your new Galaxy A9 would no longer turn on…

  1. Perform the Forced Restart procedure
  2. Charge your phone and force restart while it’s connected to the charger

Now, let me explain why you need to do these things.

Doing the forced restart procedure will simulate the battery pull procedure we often do to phones with removable batteries. Majority of cases like this are due to a firmware crash which often leaves your phone unresponsive and with a black screen. However, such kind of issue can be fixed by doing the forced restart. To do it, press both the volume down and power keys at the same time and hold them together for 10 seconds or more. Most of the time it’s more than enough to fix the problem and bring your device back to life. However, if your phone still won’t respond after doing this, then it’s possible that the firmware crashed due to a drained battery.

You see, when you allow the phone to run out of battery without connecting it to a charger, some services and hardware components may be shut down improperly and as a result, the firmware will crash. While both a drained battery and firmware crash are minor problems, they will still make your device unresponsive. So, connect the charger to a working wall outlet, connect your phone to it using the original cable and leave it for 10 minutes or so. After which, try this procedure while it’s still connected to the charger…

  1. Press and hold the volume down button.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

These are the only procedures you need to do and if your phone is still not responding after this, then it’s time you brought it to the shop or back to the store so that a technician can check it up for you. A brand new phone that won’t respond to these procedures should have an issue with its hardware. In such case, you will need a help from the tech.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy A9 finally official with a midrange hardware

Samsung Galaxy A9

Samsung Galaxy A9

The #Samsung #GalaxyA9 smartphone has just gone official today after several leaks and rumors revealed its existence. As expected, this is a larger variant of the Galaxy A8 that was released a couple of months ago.

As for the feature set on board, the Galaxy A9 comes with a large 6 inch 1080p display, an octa core Snapdragon 652 (previously known as the Snapdragon 620) chipset, a 13-megapixel rear camera with optical image stabilization, an 8-megapixel front camera, 3GB of RAM, 32GB of internal storage (expandable), a fingerprint scanner under the home button, Android 5.1.1 Lollipop, 4G LTE and a mammoth 4,000 mAh battery pack with support for Qualcomm’s Quick Charge tech.

Samsung Galaxy A9

The design here is pretty similar to the Galaxy S6 lineup, so we can imagine that Samsung is trying to sell this under the highly lucrative upper midrange market segment. The device will be made available in White, Pink and Gold color models. Unfortunately, the Korean manufacturer hasn’t shared pricing related details as of yet, so we’re still kept in the dark about that.

Looking at the specs sheet here, it seems like the Galaxy A9 has the legs to make it big in the mobile industry with the right amount of exposure in the global markets. Don’t you agree?

Source: Engadget Chinese – Translated

Via: Fone Arena

Samsung Galaxy A9 phablet leaks out with a 4,000 mAh battery

Samsung Galaxy A9

The #Samsung #GalaxyA9 phablet has leaked out before as a bigger version of the Galaxy A8 that was released not too long ago. A newer leak is now reaffirming what we partially knew, while also confirming the existence of a massively sized 4,000 mAh battery onboard.

The device is supposedly packing a 6 inch 1080p display on board, which should put it in the league of the Motorola Nexus 6 (Quad HD display) as well as the Sony Xperia Z Ultra.

The Galaxy A9 is also shown to be packing a Snapdragon 620 octa core chipset, a 13-megapixel camera, 3GB of RAM and Android 5.1.1 Lollipop, which is unfortunate given that Marshmallow has almost become mainstream by now. Going by the poster, it seems like the Galaxy A9 will be an exclusive to the Chinese markets, at least initially. However, we’re not ruling a global and American release at this point.

Do you like what you see with the Galaxy A9 here? Share your thoughts in the comments section below.

Source: Mobile.it – Chinese

Via: GSM Arena

Samsung Galaxy A9 makes an appearance on AnTuTu

Galaxy A7

The #Samsung #GalaxyA7 was released earlier this year sporting a very capable hardware specs sheet underneath. The #GalaxyA8 on the other hand was only recently revealed by the company sporting a slightly upgraded hardware. It seems like the successor to the Galaxy A8 is now on the cards with the Galaxy A9 (SM-A9000) leaking out on AnTuTu benchmarks earlier today.

The device is shown to be carrying a hardware quite similar to the Galaxy A7, but with an upgraded Snapdragon 620 octa core chipset on board. The display is shown to be 5.5 inches with a resolution of 1920 x 1080, so Samsung is sticking with a standard Full HD panel here.

Galaxy A9 AnTuTu

Other specs mentioned on the list include 3GB of RAM, 32GB of internal storage as well as Android 5.1.1 Lollipop. The camera specs of the smartphone were not revealed by this leak.

It will be interesting to see if the Galaxy A9 will break cover sometime soon, especially since the Galaxy A8 with a slightly larger display was released recently.

Source: Weibo

Via: Android Headlines

Samsung Galaxy A9 could be the company’s new 6 inch phablet

Galaxy A9

Indian import listing database, Zauba has revealed the existence of the #Samsung #GalaxyA9 smartphone sporting a massive 6 inch display on board. This could be an upgraded model of the #GalaxyA8 that was launched in July this year sporting a 5.7 inch display.

Since this is merely an import listing for now, there’s no word on the hardware specifications of the smartphone at the moment. But is is hoped that leaks will spill the beans on that over the coming days.

One can speculate however that the handset would feature the same 1080p resolution display from the Galaxy A8, combined by the mid range Snapdragon 615 or 620 chipset, a 16-megapixel camera and hopefully Android 6.0 Marshmallow. The handset should also feature a metal design on board which should give it that sleek and premium look that Samsung is synonymous with.

We will keep our ears to the ground for more information on the Galaxy A9 from Samsung.

Source: Zauba

Via: Sam Mobile