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forced reboot

What to do about your HTC U11 that won’t charge [Troubleshooting Guide]

Charging issues often haunt smartphone owners. In fact, we’ve already received quite a lot of complaints from our readers about such problems. One of the new devices that caught our attention is the HTC U11 as we have some readers who were asking for our help since their units are reportedly not charging anymore. So we’ll have to look into this issue a bit closer to know if this is a widespread problem or an isolated one.

In this post, I will tackle the charging issue as reported by some of our readers who own HTC U11 units. We will try to look into every possibility and rule them out one by one until we can easily pinpoint where the problem lies. This way, we can easily formulate a solution or advice our readers what to do to either fix the problem or get help. If you’re one of the owners of this phone and are currently bugged the a similar issue, continue reading this post as it might help you.

Now, before we begin with our troubleshooting, if you found this post while looking for a solution to a different problem, then try to visit our HTC U11 troubleshooting page as we’ve already answered some of the questions and solved some of the problems sent by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit.

How to troubleshoot HTC U11 that’s not charging

Our troubleshooting will, of course, be centered on how to make your U11 respond to the charger and actually replenish its battery the way it should. Most charging-related issues maybe a result of an issue with the hardware or the battery but there are cases wherein this kind of problem is due to a firmware issue. We’ll have to try to rule out the latter so that we would know what to do next or even fix the problem. That being said, here are the things you need to do about this issue…

Step 1: Do the Forced Reboot then charge

First off, I would assume that your phone is still powered up and still has a few battery percentage left but if it’s not the case, I suggest you read my previous post which is about a unit that won’t turn on.

The first thing you need to do about this problem is to do the Forced Reboot which will refresh the phone’s memory.

  • Press and hold the Power and the Volume Down buttons for 12 to 15 seconds. The phone may vibrate and restart when you do this and that’s the sign that your device successfully restarted.

This will restart the phone and once it becomes active, try charging your phone again and if the problem persists, move on to the next step.

Step 2: Turn your phone off and charge it

Assuming the device didn’t charge after you’ve done the forced reboot, then power it down, plug the charger to the wall outlet that you know works and then connect your phone to it using the original cable.

By the way, I would also assume you’re using all original accessories like the charger and the cable so that we can easily isolate the problem.

After turning the phone off and plugging it in and it still won’t charge, then we’ll have to look at this problem at a different angle.

Step 3: Check the charger, cable and your phone’s charging port

Look into the port of the charger to see if there is some kind of debris, dirt or lint that’s preventing proper contact because if there is, the problem isn’t with your phone but with conduction of electricity. You can easily clean the port with a Q-tip that’s either dry or dipped in alcohol. If you have a can of compressed air, you can give the port a blast to get rid of any debris or dirt in there.

Assuming the charger’s fine and you haven’t found anything in its port, then you should try inspecting both ends of the USB cable you’re using because it might also have something that prevents proper conduction. The bigger end is easier to clean but the end that you connect to your phone requires patience. Of course a blast of compressed air would get rid of the dirt if you can find something that’s stuck between those tiny pins. But if you’re sure that there’s nothing that prevents proper contacts, then check the phone’s charging port.

You just have to inspect for the same things as you did with the charger and the cable and probably a sign of bent pins. As to the debris or dirt, it’s easy to get rid of them but if there’s some kind of water drops or if the port is wet, then the problem might not be limited to the port but it might be a sign of a water damage. The next step might help you understand more about this case.

Step 4: Check the Liquid Damage Indicator (LDI)

This is the part where we have to check if your phone suffered from a liquid damage especially if you’ve found some trace of liquid in the charging port. The LDI can be found inside the SIM slot, needless to say, you have to remove the SIM card tray to be able to look into the slot.

If the sticker is white, then your phone is safe from liquid damage, however, if it turned red, purple or even pink, that’s the sign this problem is no ordinary issue. And to tell you, technicians will also be looking for that LDI before evaluating the problem and when they find the sticker is no longer white, that’s when you realize how big of a problem this is.

I know the HTC U11 has the IP67 rating which makes it water- and dust-resistant but it’s not really a rating of being waterproof. Meaning, water or any sort of liquid can still find its way into your phone and that might have been the case here.

On the other hand, if the charging port of your phone doesn’t have any trace of water and the LDI remained white, then move on to the next step.

Step 5: Let’s try to force your HTC U11 to reboot and charge

In the first step we showed you how to do the forced reboot but this time, after checking the accessories and making sure the phone doesn’t have liquid damage, we will try to force it to reboot and charge. If the phone is still powered on, turn it off. If it’s already turned off and won’t turn on due to possible drained battery, then connect it to the charger that’s plugged into the wall outlet. Then, press and hold the Volume Up, Volume Down and Power keys together for up to 2 minutes. The phone will reboot and continue charging but after this and the phone still refuses to charge, then bring it back to the store and let the tech handle the problem for you.

Before that, if your phone still have enough battery to backup your data and do the reset, then please do so to delete all your personal information from your phone. This is how you reset your phone using the hardware keys…

  1. Your HTC U11 should be turned off before you can proceed.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe data/factory reset” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

I hope this helps.

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Samsung Galaxy S6 Edge not charging, won’t turn on, not responding, liquid damage & other power issues [w/ Troubleshooting Tips]

As of late, we started receiving emails from our readers seeking assistance about the problems they encountered with their Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) and the most common issue often goes like this: “My phone just turned itself off and won’t turn on. I know there was enough battery left. What should I do?

Galaxy-S6-Edge-Liquid-Damage

Power-related issues can be caused by a lot of factors depending on what exactly happened before it started. When troubleshooting, we technicians often ask what happened to the device because that’s our starting point. Knowing the cause of the problem is already half a solution but it seems a lot of owners don’t want to reveal it. Why? We don’t know.

What to do if your Galaxy S6 Edge was dropped in water?

It seems a lot of smartphone owners don’t know what to do when their devices got wet. So, I listed the things you should (or shouldn’t) do.

Step 1: Turn it off immediately – if the device was still on after you fished it out of water, don’t take any chances and turn it off immediately. The circuits can actually withstand minor liquid as long as there’s no electric current flowing through them. Inaccurate voltages and current plus short-circuits are the ones that damage the chips.

Step 2: Do not turn it on – now this one is for devices that were already off after getting it out of the water. Just like the first tip, you don’t want current flowing through the circuits when there’s liquid over them. I understand the curiosity to know whether the phone is still good or not but dismiss that thought immediately.

Step 3: Do not attempt to charge the phone – you are actually risking the main unit as well as the charger. Putting the device on charge while it’s wet is the same as turning it on.

Step 4: Put it in a bowl of rice – detach all removable parts like the case and SIM card and bury it in a bowl of dry rice grain for a couple of days to make sure water residue is absorbed by the grains.

Step 5: Attempt to turn it on – after a couple of days, place all the parts you removed and attempt to turn the phone on.

Step 6: Plug it in to charge for 10 minutes – if the phone didn’t turn on, then plug the charger in and leave it for 10 minutes and then try to turn it on again.

Step 7: Do the forced reboot procedure – after being idle for a couple of days, there’s a tendency the system crashed. So, press and hold the Volume Down and Power keys for 10 to 15 seconds.

Step 8: Seek help from professionals – if the phone won’t turn on nor charge and forced reboot didn’t work, it’s time you sought help from a technician for further troubleshooting.

I hope these troubleshooting tips can help you.

If you have other issues and need further assistance, do not hesitate to contact us by filling up this questionnaire. Make sure to include relevant information about the problem to make it easier for us to help you.

You may also visit our troubleshooting page and try to look for issues related to yours and use the solutions we provided.

Now here’s the list of the problems I cited in this post…

  1. S6 Edge won’t turn on but shows the charging sign after being dipped in water
  2. S6 Edge got a black screen with blue light flashing
  3. S6 Edge stopped charging, owner used third party chargers, extensively used the phone while on charge
  4. S6 Edge neither charges nor turns on, forced reboot didn’t work
  5. S6 Edge just turned itself off after taking photos and won’t turn back on

S6 Edge won’t turn on but shows the charging sign after being dipped in water

Problem: My phone (Galaxy S6 Edge) got dipped in sea water yesterday. It lost all power at the exact second and wont turn on. I tried turning to on then. but nothing would work. After I came back home i tried to switch it on while charging it. My phone didn’t power on but the box thing showing the percentage of charging was seen. But still it wont turn on. Then I kept it in a bag of rice and waited 2-5 hours and took it back and tried again. But it still wont work. The LED light in the upper left corner would blink a lot in red. That’s all what I am getting. Please help me solve this. Is my phone a goner or can it be recovered? If I go to Samsung can they fix it? Or if its a goner. Can I get all my photos and videos back?

Related Problem: Hi, I just got into a swimming pool with my galaxy on, I noticed it in one or two minutes and it was already turned off and won’t turn on. I tried to turn it on but it didn’t work, now I’m looking for advice on what to do. Thanks for the help in advance.

Answer: The fact that your phone turned off as soon as it touched the water is a clear indication the water got into it and messed with its components. Your next move was a big blunder on your part; you shouldn’t have tried turning it on immediately as it often makes things worse. But there’s still hope though. Try putting it in a bowl of dry rice grain for a couple of days and then try turning it on again. If it still won’t, then don’t do anything and send it in.

Until such time that a Samsung tech has finished inspecting it, we wouldn’t know if you can still use it or recover your data. Maybe it could still be fixed, maybe it’s totally damaged.

S6 Edge got a black screen with blue light flashing

Problem: I have a black screen with a blue light flashing. I tried your reboot, holding volume and power. Then I got the start up screen, flashing on and off. Put it back on the charger. Nothing happened. T-Mobile store couldn’t fix it. Help please. I take very good care of my phone. Screen protector, case never dropped and never charged too soon or too long.  Thank you!

Troubleshooting: I understand you took good care of your phone but what exactly happened to it why it couldn’t boot up? It could have been easier for us to diagnose what the problem really is if we knew what happened or what triggered the problem. But anyway, there’s a couple of things I want you to do for this issue.

The first one is forced reboot. I guess you already done it but I want you to try again and this time, press and hold the Volume Down and Power keys together for 10 to 15 seconds. If the problem was a minor system crash, then this procedure will fix it. Otherwise, try the second procedure, deleting the system cache:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If it failed as well, then it’s time you sent the phone in for repair.

S6 Edge stopped charging, owner used third party chargers, extensively used the phone while on charge

Problem: My phone slowly, for the period of 2-3 days stopped charging at all. At the beginning was slow, then slower and so until now, when has 0% charge and doesn’t charge. I’ve been using different chargers (I know, my mistake) and the phone was in extreme mode of using – 7 hours a day of very high consumption, on charger. I know I can’t do anything, and it has no warranty. Where is the problem? Is it expensive. SHOULD I BUY AN iPHONE?

Suggestion: Yeah, buy an iPhone and use third-party chargers and use it for the entire day while on charge. If it stops charging as well, ask yourself if you should buy a Samsung (again), an LG, a Sony, or whatever it is you like.

As to your current phone, well, the battery might have been damaged. Send it in for repair and probably buy a new battery.

S6 Edge neither charges nor turns on, forced reboot didn’t work

Problem: No power when charging and does not switch on from power button. Totally dead. Tried to reboot with pressing volume down and power button for 15 sec plus. No response.  Please advise. Thank you. It’s 64 bit octa core processor. 64gb.

Suggestion: I always ask this question: What happened to the phone prior to the problem? Why is it so difficult to include the possible cause of the problem?

There’s not much you can do about that. Just find a technician who’ll fix it for you because as you said, it won’t charge and won’t turn on. It’s probably damaged, too.

S6 Edge just turned itself off after taking photos and won’t turn back on

Problem: After taking a photograph my phone still had battery life +/- 30% then suddenly the phone just switched off and wont come back on. I connected it to the original Samsung charger and it does not even light up or show that I is charging. I connected it to the pc and still it does not connect. It is completely dead and none responsive. I cannot remove the battery due to the model. Please help!

Related Problem: Well I had about 15% battery life left and I was watching something and out of no where my phone turns off and I cannot turn it back on. I connected it to the charger but nothing happened I tried the reboot methods everything that is on this website and still nothing happens. I’m really frustrated because this phone cost a lot and it would be a big loss if I couldn’t fix it.

Troubleshooting: It’s probably just a system crash. I understand you cannot remove the battery as the S6 Edge doesn’t have a removable battery but you can still do the battery disconnect by pressing and holding both the Volume Down and the Power buttons for 10 to 15 seconds. If there’s still battery left and if the problem was just a minor system crash, the device should boot up successfully. Otherwise, it’s always good to see a technician about it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.