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How to fix Facebook Messenger that keeps crashing on Samsung Galaxy S9 (easy steps)

Facebook comes pre-installed on your Samsung Galaxy S9 but its Messenger is not. Technically, both are third-party apps but the difference is that the main app, which is Facebook, is embedded in the firmware and thus, can’t be uninstalled even if you wish to do so. Messenger, however, can be uninstalled at will because in the first place, you will download it from the Play Store to be able to enjoy Facebook’s instant messaging feature. The point is if the problem is with the latter, you can easily fix it but if it’s with the former, well, you can still fix it but not as easy as.

In this post, I will share with you the solution that we’ve always been using for app-related issues. We will try to determine if the problem is with the Messenger only and fix it if it is but then we might have to do something for the Facebook app itself. If you’re one of the owners of the Galaxy S9 and are currently bugged by a similar problem, continue reading as this post may help you fix it one way or another.

Before we move on to our guide, if you have other issues with your device make sure you visit our Galaxy S9 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

How to fix Galaxy S9 with Facebook app that keeps crashing


The following solutions are effective in addressing problems caused by apps. Try to do each one of them until the problem is fixed. Rest assured that an issue with either Facebook or Messenger is a minor one and you don’t need a technician or pay someone to fix it. So, here’s what you should do about it…

First solution: Reboot your phone

Is this the first time that Messenger crashed? If the answer is yes then a reboot might be able to fix it as more often apps crash due to minor glitch in the system or the app itself. Glitches can easily be fixed by a reboot because they’re temporary. During a reboot, the phone reloads all its apps and services so if the problem is with them, then you should be able to use Messenger without a hitch after this. So, hit that power key and restart your Galaxy S9.

However, if the problem isn’t fixed after the restart, try doing the forced reboot procedure that simulates battery pull and refreshes your phone’s memory and reloads all necessary services and core functions. To do this, press and hold the volume down and the power keys at the same time for 10 seconds or until the device restarts.

If Messenger still crashes after this, then move on to the next solution.

Second solution: Reset Messenger / Facebook

By reset I mean clearing the cache and data of the Messenger and probably Facebook. At this point, we don’t know the reason why the messenger is crashing. So, you better reset Messenger first and then use it to know if the problem is fixed or not. If it persists, go ahead and reset Facebook and then try triggering the problem again. Here’s how you reset Messenger and Facebook:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger / Facebook.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

If the problem continues after doing this, then the next solution has a higher probability of fixing it.

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Third solution: Uninstall and reinstall Messenger

Usually, I would recommend updating the app that has a problem but in this case, I think it would be a lot better to just uninstall Messenger and remove its association with the services and apps that uses it. Here’s how you get rid of Messenger from your Galaxy S9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

Now, open the Play Store and search for Messenger and install it. Open the app once installation is complete and if the problem remains, move on to the next step. This will make sure you have the latest version of Messenger in your phone. So, open it and try to login. If it still crashes, lags, freezes or shows and error, then you have no other choice but to reset your phone. That is if you badly need Messenger because if not, then you can just uninstall it from your phone.

Fourth solution: Backup your files and reset your phone

I understand that some of you maybe hesitant to do this especially if you already have hundreds of apps installed on your phone. But as I said, if you badly need to use the Messenger then you have to do this no matter what. Before you actually reset your phone, make sure that you make a backup of your files and data as they will be deleted during the process especially ones that are saved in your phone’s internal storage. After which, remove your google account from your phone so that you won’t be locked up after the reset.

Once ready, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone. If you still have other concerns with your Samsung Galaxy S9 and want to share it with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to Facetime on Samsung Galaxy Note 9: FaceTime Alternatives for Android

Facetime is time spent face-to-face with someone either through personal interaction or through a computer or mobile phone. Technically, it’s very much possible to facetime on your Samsung Galaxy Note 9 but if you think you’re gonna use FaceTime like what iPhone, iPad and Mac users do, well, you can’t since the application only runs on Apple devices. However, you have a whole lot of other options to choose from if you want to communicate with someone face-to-face using your smartphone.

Continue reading below to know more about FaceTime alternatives that you may even find better in many aspects. However, if you found this post while trying to find a solution to a problem, then visit our Note 9 troubleshooting page for we have already addressed the most common issues with this phone. We may already have published articles that could help you fix your problem. If you need more help, then fill up our Android issues questionnaire to contact us and we’ll be willing to help you.

Facetime on Galaxy Note 9 using Facebook Messenger

This comes as the first option since Facebook is most popular when it comes to social interaction and instant messaging. The main FB app comes as a pre-installed application on your Note 9 but its Messenger has to be downloaded from the Play Store. Over the years, the company actually improved its messaging service and facetiming with with Messenger can now be done smoothly.

By using Messenger, you can video call with any users regardless whether they’re using Android, iOS or computers and I think it’s actually better than FaceTime in many ways and it’s free. All you need is an internet connection either through mobile data or WiFi and you can already connect with anybody. You can even do video call conferencing with it.

Facetime on Galaxy Note 9 using Skype

Skype is probably the oldest service that offer video calls and it has established its name over the years. It’s free and it supports almost all platforms available today like Android, iOS, Windows Phone, Mac, Windows, and even Linux. You can also call a landline or mobile phone but for a fee but for video calling, chatting and screen and file sharing, it’s free.

Facetime on Galaxy Note 9 using Google Hangouts

Google Hangouts is kind of a late-comer but it has gained popularity because most of Google account users have instant access to it. It offers almost the same service as most of the instant messaging apps out there and you can make calls for free using the Google Voice number which can also be acquired for free.

If you’re an Android device user, there’s no need to sign up or log into Google Hangouts because once you’ve properly setup your phone, you’ll automatically be able to use this app as it’s connected to your Google ID that you use on your phone.

Facetime on Galaxy Note 9 using Line

Just like any other apps on this list, Line supports every feature they offer. What makes it stand out among the rest is its social networking features wherein you can post statuses and post comment on friends statuses. It also has its own mobile payment platform and since international calls are paid, it would be easier to do so by taking advantage of its payment feature without having to worry so much about the security of your personal banking information. You can download Line from the Play Store for free and the app itself is relatively small and lightweight.

Facetime on Galaxy Note 9 using WhatsApp

WhatsApp prides itself being one of the most secure instant messaging service with end-to-end encryption which means your messages and calls are secured so only you and the person you’re communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Documents and files sharing are made easy which allows users to send up to 100 MB at once. And since Facebook bought it in 2014, its chat, voice and video calls have already been perfected.

You can download WhatsApp for free and use it for free for a year but after which, you will be charged $0.99 per year. That’s a pretty cheap price for the services it offers.

Bottom Line

Apple’s FaceTime is a cool and useful service but since not everyone owns an Apple device to use such service, then the alternatives I’ve mentioned here should do you justice. Personally, I would recommend Facebook Messenger when it comes to instant messaging and video calls; it’s free and pretty easy to use. All other alternatives in this list should also offer you the same service FaceTime offers and you can use them on your Samsung Galaxy Note 9 or any Android smartphone for that matter.

Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app, other issues

Hello Android community! Welcome to our new #GalaxyS8 and #GalaxyS8+ article. We are now receiving increasing number of S8-related issues so we hope that this post will be helpful to a lot of S8 users in the coming weeks.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8 wireless fast charger does not charge battery to 100%

Hello. I recently purchased a fast wireless charger (EPPG950) for my S8 which i purchased last month. for some unknown reason my phone would not charge up to 100 and it stops at 84 even if i did left the phone for an overnight charge. however my phone will charge fully when using the supplied cable charger with it. Just to rule out any issues with the wireless charger, i did use my S7 on the wireless charger and it did charge up to 100 with no issue. is there any software glitch that would prevent my phone from being fully charge using the wireless charger while the device is turned on? i did try to charge my phone powered down and it did charge to 100%. is there anyway way around this? — Louie

Solution: Hi Louie. How long did you wait while charging wirelessly with the phone powered on? Keep in mind that wireless charging takes longer to fully charge a battery compared to USB charging. It also can sometimes take a long time to fully charge a battery when the phone is powered on, especially if there are a lot of apps running actively and in the background. If the wireless charger doesn’t do its job by fully charging the battery to 100% regardless of how long you’ve waited, then it must be replaced. This is our first time to hear of such issue so there’s no known fix for it.

Problem 2: Galaxy S8 won’t work with Bluetooth car kit of 2012 Toyota Corolla

Hi. Got a Samsung Galaxy S8 for mother’s day and for some reason I can’t get it to connect to my 2012 Toyota Corolla. I used to have a S5 which connected perfectly. It will pick up car audio but when trying to connect the S8, it says that it phone is not compatible. Am I doing something wrong? — Natalie

Solution: Hi Natalie. We don’t it’s a phone issue. A lot of times, incompatibility issues between new phones and car kit systems are caused outdated car kit bluetooth. In other words, your S8 is just too advanced for the oldbluetooth system in your car. Contact your car maker or the car kit maker and ask them for assistance.

Problem 3: Galaxy S8 can’t read an encrypted SD card

Hello. I recently purchased a S8 from HK. I had an S7 with an encrypted memory card on board. unfortunately when i transferred my memory card to S8 it would not read the content of my memory card. Unfortunately i already restored my S7 to its factory default and wipe it out. My concern is, S7 cannot recognize the memory card that was previously encrypted by the same device. I would like to know if the is away for me recover my files stored in the memory card using my S8. I did copy the files on my memory card and had the memory card reformatted, however the filed that i copied from the memory card cannot be viewed. Thank you. — Louie

Solution: Hi Louie. The only device that can read an encrypted storage device like an SD card is the device that encrypted said SD card in the first place. Having a second device be able to read an encrypted SD card would defeat the purpose of encryption.

Problem 4: Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app

Whenever I receive a text message through the factory installed app Message+ I receive a duplicate message in the Facebook Messenger app, even if we aren’t friends on Facebook. I can’t figure out through phone or app settings how to stop Messenger from duplicating my incoming texts! Please help! — Russell

Solution: Hi Russell. You must have enabled a Facebook Messenger setting that allows both apps to receive SMS. To fix the problem, you must turn a setting off in Facebook Messenger. Here’s how:

  1. Open Facebook Messenger app.
  2. Tap the profile icon at the top right hand side.
  3. Tap SMS.
  4. Slide the slider to the left for SMS in Messenger.
  5. Tap TURN OFF SMS when prompted.
  6. Select your desired messaging app (Message+).

Problem 5: Galaxy S8 Phone app no copy-paste option, Phone app blocks both calls and messages

Hi. I just upgraded from the Galaxy S6 to S8 and w things annoy me: 1) is there a way to copy a number from a web site and paste it to my dialing screen? When I copy the content and switch back to the dialing app I hold the screen but no popup to paste appears 2) is there a way to SEPARATELY block numbers but not texts? The s6 allowed this type of customization… I would like to be able to receive texts but not calls from certain numbers. — Daniel

Solution: Hi Daniel.

  1. No, the native dialing app (named Phone) does not have a copy-and-paste feature so you can’t paste a number to it.
  2. The only way to block a contact in the Phone app is by going to app’s Settings>Block numbers. Unfortunately, this option is blocks both voice calls and messages from said number. Try to use other dialing apps from Google Play Store to see if you can find one that provides what you’re looking for.

Problem 6: Galaxy S8 plus won’t stay connected to home wifi

HI Android Guys. Recently i purchased Samsung Galaxy S8 plus in Saudi Arabia, and after bringing it to my home, i connected to WiFi., The WiFi connection is connected for 20 to 30 Seconds and automatically getting disconnected. but when i shows this same problem to the place of purchase, the WiFi connection is stable over there. Please advise. — Khan

Solution: Hi Khan. If your new S8 can connect to another wifi network fine, then the problem lies in your home wifi. Make sure to let the wifi administrator know about the problem so the problem is fixed. There may be some settings in your wifi that restricts or limits how long a device can connect to it. There is long list of possible causes of this problem so if you can’t fix it by checking the settings of your router, contact your internet service provider (if the router came from them), or the router maker.

Problem 7: Galaxy S8 shows blank Google maps when using apps

I’ve got an S8 plus. Google maps works fine but when I open an app like booking.com or similar, when you look at map view in the app it’s blank. You can use terrain view but map view shows nothing. It seems to be the same on any app which has a map in it. — Kenneth

Solution: Hi Kenneth. If the problem appears in multiple apps in your phone, the cause may lie on the Google Maps app itself. Try wiping the cache and data of the apps involved by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the apps’ cache and data won’t work, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 8: Snapchat on Galaxy S8 not working properly

Hi. I have a Samsung S8. If I take a snap and someone sends a chat through that snap all I get is black text. but if I open it, it goes to the snap in my story but does not show the person’s comment.

Also, when it comes to filters it just loads but does not trace the face soo….no filters at all. — Winnipaurah

Solution: Hi Winnipaurah. The answers to your questions are app-specific, which means that they best provided by the developer itself. If wiping the app’s cache and data  and factory reset won’t fix them, contact the developer for support.

Problem 9: Galaxy s8 gets delayed SMS

Brand new Samsung Galaxy S8 is not correctly receiving messages from iPhone. Messages can be delayed several hours, the I’ll receive multiple messages at once all but one of which were sent previously. In some cases, the same is occurring on messages I send – user will receive a group of them hours later. — Will M

Solution: Hi Will M. We don’t think it’s a phone problem but you can try factory reset your phone first so you can compare how SMS messaging works afterwards. If nothing changes, contact your carrier and let them troubleshoot and solve the problem for you. An issue like this can be caused by a network glitch (either in your own network or the other party) so the solution is beyond you.

Problem 10: Direct TV app in Galaxy S8 keeps freezing

DIRECTV app on Samsung Galaxy S8 Constantly freezes. Phone says it’s slowing down the system with errors. — Scott

Solution: Hi Scott. Clear the app’s cache and data first. If that won’t work, contact the developer of the app and ask for direct assistance.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 11: Galaxy S8 won’t stay on silent or vibrate mode

A brand new Galaxy S8 and the sound mode will not stay on silent or vibrate only. It will change itself back to sound mode within minutes of changing it again. I have already turned off all notifications in apps and it did not help. I am not allowed to have sound on at work and therefore cannot carry it into the building. Very annoying problem for a new phone I cannot carry.         — Bob

Solution: Hi Bob. If you want to disable all sounds at once, you can try the following steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate to Settings>Accessibility settings icon.
  3. Tap Hearing.
  4. Tap Mute all sounds Colors to turn the slider on or off.

Note: These instructions apply to Standard mode only. If you are in Easy mode, here are the steps on how to switch to Standard mode first:

  1. From a Home screen, navigate: Apps icon>Settings icon>Easy mode icon.
  2. Tap Standard mode then tap APPLY (located in the upper-right).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Messenger that won’t load, keeps crashing on your Samsung Galaxy A6 2019 [Troubleshooting Guide]

When it comes to online instant messaging, Facebook Messenger emerges among the most popular platforms to-date. But unfortunately, the Messenger app is also not totally free from troubles. Like other sturdy apps, Messenger also gives in to various types of issues. In fact, there were already many instances when the app went down or malfunctioning. Nonetheless, what transpired were just among the many random issues attributed to software glitches, hence fixable by end-users.

For more inputs on how to deal with an errant Messenger app on a Samsung Galaxy A6 2018 smartphone, I’ve listed a few simple solutions below. Read on to determine the basic solutions to try on, should you get to encounter an issue with the Messenger app that won’t load properly or keeps crashing on the same Galaxy device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force close app then restart.

Random errors and glitches are irrefutable among mobile applications and even the sturdiest apps have no exemption. Often times the occurring symptoms are just minor and usually resolved by clearing the errant application. This means forcing the app to close and then open it again. Here’s how to force close the Messenger app on your Galaxy A6 2018 smartphone:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Tap on the Messenger app to force close.
  6. Then tap the Force Stop button.

Restart your phone to refresh the phone system and internal memory. Then try launching the Messenger app again and see if it is already loading properly and stops crashing. This won’t affect any data stored on the app and internal memory of the phone, so you won’t lose any information in the process.

Second solution: Clear app cache and data on your Galaxy A6 2018 smartphone.

Applications store files as you use them. These files are stored as cache on the app’s memory and will be used for reference later. So the next time you’ll need to use the same file like image or other data on that app, they don’t have to be downloaded again. However, cached files can also become ruined or corrupted at some point and when this happens, adverse symptoms are likely to emerge. This is when clearing cache is necessary. Clearing an app’s cached files not only clears application errors but also frees up space of the phone’s internal memory. Here’s how to do so:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select Messenger app.
  6. Then, tap the Clear Cache button.

If clearing an app’s cache doesn’t help, then this is when you’d consider clearing an app’s data or resetting the app. This wipes not only cached files but also the settings and any information that go along with that application. So it’s like resetting the app to its default settings or original state. Should you wish to continue, follow these steps to clear data on your Messenger app:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select the Messenger app.
  6. Then tap the Clear Data button.

Temporary data stored in the app’s storage including your login details will then be erased. This means the need for you to sign back into your Facebook-Messenger account to use the app again.

Third solution: Install pending app updates.

If you haven’t configured your device to install updates automatically, then it’s possible that some of your apps aren’t up-to-date. Updates are necessary to keep apps free from bugs and at their best possible performance. To check for pending updates particularly for Messenger, simply follow these steps:

  1. If necessary, connect your phone to the Internet via Wi-Fi or cellular data.
  2. Open the Play Store app.
  3. Then tap the Menu icon or (three horizontal lines) on the upper-left corner.
  4. Tap on My Apps & Games.
  5. Tap to select Messenger app.
  6. Tap on the Update button to install any pending update for the Messenger application.

Also consider installing all pending updates for other apps to ensure all your apps are at their optimum performance.

Once all updates are completely installed, reboot your phone (soft reset) to ensure all new software changes are properly implemented and likewise to prevent apps from going rogue.

Fourth solution: Delete then reinstall Messenger app.

If the app is still crashing or not loading properly after performing all prior procedures, it’s possible that the app has been totally corrupted and no longer functional. Should this be the case with your Messenger app, reinstalling the app can potentially fix it. But this also denotes deleting or uninstalling the application first. Here’s how:

  1. Tap to open the Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the upper-left corner.
  3. Tap on My Apps & Games.
  4. Tap to select Messenger app.
  5. Tap on the Uninstall button from the Apps info screen.

When the app is completely uninstalled, restart your phone and then open the Play Store app again to search for, download, and install the latest compatible version of Messenger app for your Galaxy A6 2018 smartphone. Make sure your phone has strong and stable Internet connection to avoid interruption on the app download and installation.

Fifth solution: Wipe cache partition on your phone.

Clearing the system folders from temporary files or cache can also be the key to fixing the problem if corrupted system data are the ones causing conflict with the app. Like app’s cache, cached files in system folders can also become corrupted and when this happens, there’s a tendency for other apps and services to go rogue. To clear this out, wipe cache partition on your Galaxy A6 2018  with these steps:

  1. Turn off the phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds and then release the Power button when the Samsung logo appears.
  3. Keep holding the remaining buttons until the Android screen shows up then release.
  4. When in Android Recovery, press the Volume Down button repeatedly to highlight Wipe Cache Partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the cache partition clearing process is finished and you’ll see the Reboot system now option highlighted.
  7. Press the Power button to reboot your phone.

Try to open Messenger as soon as your phone boots up and see if the problem is fixed and your Messenger app is already working smoothly. If the app remains erratic, it’s time to escalate the problem.

Other options

For other options and further assistance, you can reach out to Facebook Support or visit Facebook help center. The Messenger app might have been afflicted by some serious errors that require more advanced solutions. Just relay all necessary information including error prompts, warning messages, or codes you see while attempting to use the Messenger app on your Galaxy A6 2018 smartphone. This information can be used a hints or reference when applying the required fixes.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Other articles that you may also find helpful:

Galaxy S8 won’t download MMS, stuck in Samsung logo screen after failed rooting, other issues

Hello Android fans! Here’s another #GalaxyS8 article for you. We are only starting to receive S8-related problems so keep watching for more similar posts in the coming days.

Below are the topics we cover in this material today:

  1. Galaxy S8 won’t turn back on
  2. Galaxy S8 notifications change after using Google Now launcher
  3. Galaxy S8 won’t turn back on
  4. Galaxy S8 won’t charge via USB cable
  5. Galaxy S8 won’t power back on
  6. Galaxy S8 stuck in Samsung logo screen after failed rooting
  7. Galaxy S8 won’t download MMS
  8. Galaxy S8 changes the characters when typing SMS
  9. Galaxy S8 not showing correct battery level after charging
  10. Unable to download Facebook Messenger on Galaxy S8+

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S8 won’t turn back on

My phone died last night, when the battery ran out of juice. Plugged it in to charge and nothing happened. I let it charge over night and it still won’t power on in any mode. When I hold the power button down, the screen has a line that flashes across it every second or so, but it never powers on. Do I have a dud? I have had the phone since it came out but this is especially the 1st time the battery has died fully on me. — Amy

Solution: Hi Amy. We have no idea what happened to your phone before noticing the problem but if it had been physically impacted or damaged, stop looking for a software fix and just send it in. there’s no amount of software hack that you can do for a hardware problem.

If the phone was never physically damaged or exposed to water, then the problem may lie somewhere else. Try to boot the phone to alternate modes first to see if you can turn it back on. If it remains unresponsive, send it in for repair or replacement.

Problem #2: Galaxy S8 notifications change after using Google Now launcher

Hi. Just wondering if you can help. I was trying to get voice activation working for Google on my Samsung S8 galaxy and downloaded the app Google Now launcher. This seems to have changed the set up of my phone. It then asked me to alter the home button to whizz thing, which I didn’t like and the only way to get it back was to reload the google now. However my main issue now is that I am receiving messages, texts, whatsapp, messenger etc and it notifies me, and has a note of it at the top of the screen. However, it doesn’t show it in the app (with a little number to show how many messages there are). I have been to the notifications in the settings, everything is turned on and working, is there something else to get the notification in the app back on? thanks for your help. — Catriona

Solution: Hi Catriona. We don’t think we understand your concern correctly here but if you want to change the settings of your notifications, the only way to do it is by going under Settings>Notifications. You can fine tune how each app receives and show notifications further but that’s it. If you’re missing a particular behavior of an app after switching to Google Now launcher, then we suggest that you simply go back to the previous launcher you’re used to. No two launchers work exactly the same so you’ll naturally encounter features and behaviors that’s absent from one but present in another.

If you want to go back to the previous launcher but want voice activation enabled, we suggest that you use Samsung’s S Voice app.

Problem #3: Galaxy S8 won’t turn back on

Saturday screen just went black and no LEDs flashing. However, not sure how managed to get it up and running within a minute. However today went black again and now phone not responding including all LEDs. Have followed all guide lines to get phone up an running but no luck. — Justin

Solution: Hi Justin. The only troubleshooting that we can suggest for you in this case is to try turning the phone to alternate modes. If the device remains unresponsive, your only other option is to send it in. There must be a hardware problem somewhere causing the issue.

Below are the steps to restart your phone to other boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy S8 won’t charge via USB cable

Charging issue. With some cables/chargers my device vibrates when plugged in and starts charging. Then, a few seconds later, it shows that it is no longer charging and then vibrates again as it starts charging again. Over and over again. I have turned over to wireless charging in the meantime, but it’s very annoying and I can’t seem to figure out what the reason is or how to fix it. Thanks in advance!        — David

Solution: Hi David. Your device’s charging port must be malfunctioning. This is one of the common reasons for charging issues plaguing all kinds of smartphones today. The everyday plugging and unplugging can sometimes wear out this component relatively easily, especially if you’re not careful, or if you insert the charger incorrectly. If you received the phone as part of your carrier’s subscription plan, be sure to send the phone to your carrier so it can be repaired or replaced. If you purchased it independently, contact Samsung instead.

In order to cover a possible software-related cause, make sure that you wipe the phone clean via factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem #5: Galaxy S8 won’t power back on

So when I bought this S8 had only 10% battery left. so I started to charge the phone and it restated and continued to charge it over night. In the morning my phone was dead, not even a flashing light, straight black screen, won’t start. not even hard reset etc.. what can it be? — Gerry

Solution: Hi Gerry. This can be a charger issue only so the first thing that you want to do is to try a known, working S8 charger. If that won’t fix the problem, there may be a hardware issue inside. This is an unheard of issue for a brand new phone so we assume you have a pre-owned one here. Make sure to tell the previous owner about it or the shop you got if from so you can either have the device refunded or fixed.

If the phone is a brand new one, consider doing our suggestion for Justin above. If the device won’t respond still and continues to remain dead, contact Samsung or your carrier for repair or replacement.

Problem #6: Galaxy S8 stuck in Samsung logo screen after failed rooting

Please help. My S8 is stuck in an endless loop of trying to start itself. in the process it keeps vibrating. It is stuck on the “Samsung” screen, that’s all it says. I was trying to root the device however now it is unresponsive. This is very frustrating I need my phone working again a.s.a.p. I really appreciate your assistance, please help me. Thank you. — Leyla

Solution: Hi Leyla. Only advanced Android users root and flash their devices so you must be aware that any of these procedures can potentially lead to the problem you’re experiencing right now. To try and fix the issue, you should consider flashing a stock bootloader first. Below are the general steps on how to do this. The exact steps may vary depending on your phone model so be sure to look for good guides. The steps below are for demonstration purposes only and may not be the exact steps for your device.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t fix the issue, try to fix the firmware instead. Again, you need to find a good guide on how to do this on your phone.

Problem #7: Galaxy S8 won’t download MMS

Hi. I have an S8 and it was receiving MMS messages fine from iPhones up to last week and it now tells me the message failed to download. It receives MMS from Android phones but don’t know about Windows phones. I’ve looked at the mobile data settings and APN and checked the settings were correct for my network EE. but I still can’t download the MMS. Can you help please? — Jo

Solution: Hi Jo. There’s a number of things that you should check to know what’s causing this problem. Below are steps that you must do:

  1. Restart the phone. Turn it off then wait for several seconds before turning it back on.
  2. Check if the device has good signals. There should be at least 2 signal bars to avoid interrupting internet connection.
  3. Ensure that mobile data is working. MMS service only works if your device is connected to the internet via your carrier’s network.
  4. Check if you can send and receive SMS or text message. Like mobile data, MMS may not work if SMS service is problematic. That’s an indication that there may be a network-related issue.
  5. A third party app may be causing the problem so you want to observe how MMS works when phone is booted to safe mode. Safe mode blocks third party apps and services. If the problem won’t occur while the phone is in safe mode, you can bet a third party app is to blame. Check the steps on how to do this procedure above.
  6. Try using another messaging app if the problem won’t go away.
  7. If all else fails, contact your carrier for direct assistance from them.

Problem #8: Galaxy S8 changes the characters when typing SMS

Hi. When I type a text the characters change for every message I send. Sometimes when I send an SMS I can type a whole paragraph before it changes to 2 messages and sometimes I might just type 5 words and it changes to 2 messages. I don’t really understand why the characters change so much.         — Sian

Solution: Hi Sian. An issue like this doesn’t just happen out of the blue. You must have done something to cause it. Try to remember if you did something different like change some settings or install some apps or updates before noticing the problem. The change you introduced may be the cause of the issue so simply reverse it. For example, if you happen to install a new app prior to experiencing the trouble, try to uninstall it and see if that will fix it.

If nothing changes, try clearing the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 7.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #9: Galaxy S8 not showing correct battery level after charging

When I plug the charger in the Samsung Galaxy phone indicates that the battery is 100% charged. However, when I remove the charger it is only receiving a 4% charge. No matter how long the charger is in. it is continually saying 100% as soon as I plug charger in. — Cindy

Solution: Hi Cindy. Android may not be reading the correct battery level on your phone. To try and fix it, you must recalibrate the battery. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If that won’t fix the problem, consider doing a factory reset. Check the steps above on how to do it.

Problem #10: Unable to download Facebook Messenger on Galaxy S8+

Just got Galaxy 8+. When I try to open Facebook Messenger, it prompts me to download it, but then says another user on the device already has the beta version. So I can’t send or receive messages or participate in my Facebook groups. What to do? — Chris

Solution: Hi Chris. Does the prompt prevent you from downloading the app? If you can’t install Facebook Messenger at all, then it’s most probably installed already. What you need to do at this time is to simply clear its cache and data before you attempt to log in to it.  In most cases, Facebook apps come already pre-installed in the device so all you need to do after unboxing the device is to simply update them. We don’t think we understand what you mean exactly by the line “… then says another user on the device already has the beta version” but if you continue to experience problems with said app, we suggest that you contact Facebook support. We don’t work for Facebook so our knowledge of this prompt or their product in general is not that extensive.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

5 Best Apps to Send Money to Family or Friends For Free or Small Fees

Digital payments have come a long way since it was first launched several years ago. While the transactions were historically limited to bank transfers and/or credit cards, we have multiple new currencies in the fray now. Known as a cryptocurrency, with Bitcoin being one of the most popular digital currencies today, this offers users the ability to make payments to a party directly without the mediation of banks or any other authority. This is precisely why these payment methods have come under fire from the authorities as they’re practically impossible to track in most situations. Taking these factors into account, Bitcoin is known as the world’s first decentralized currency. But Bitcoin is not the only form of digital payment that a user can make. There are apps like PayPal which lets you hook up your bank account and send money to other PayPal addresses over the world for a nominal fee.

5 best apps to send money to family or friends for free or small fees

Venmo

Venmo is an easy to use and free to download app that allows you to send and receive money from your friends and family from all over the world. You can hook up your credit card or bank account details to send money conveniently. The app charges a 3% fee for every transaction, which is pretty decent compared to the likes of PayPal and other offerings. The app comes with a high-end security system, one that is used by most banks around the world. Keeping this in mind, you don’t have to worry about compromising your account credentials.

The app is available for both Android and iOS devices. It adds a bit of a social touch to the transactions with the ability to request money while splitting an existing bill. The app can be used to share your expenses from a trip or if you went out for a drink with your buddies. The ability to add emoji and messages to your transactions makes this a fun to use app for anyone. While payment apps are usually pretty straight forward and do exactly what they’re supposed to, Venmo takes it a step further. The app is a hot favorite with college students right now who split most of their expenses with their peers. But it’s not just limited to the students, and practically anyone can use it. Be sure to check it out.

Coinbase

Coinbase is one of the most popular apps to make Bitcoin-based transactions on the web. While many users preferred Circle for Bitcoin exchange, the company no longer supports Bitcoin and has transitioned into a Venmo-like service. Circle also offered a miserly 1% fee on transactions, which is what led users to embrace that in favor of Coinbase. But as it stands, Coinbase is the only easy-to-use Bitcoin exchange service available out there, so we’re only going to discuss that.

Buying or selling Bitcoin on Coinbase is pretty easy and only takes a couple of steps. If you want to buy Bitcoin, you simply have to head over to the company’s dedicated “Sells” page, enter the amount that you want to add, enter the details of your Bitcoin wallet, select the payment method and add the Bitcoin to your wallet. Cashing out is equally simple as well, and you will have to head over to the Sells page again, enter the amount that you want to sell, enter the details of the wallet where you want the Bitcoins to be sold from, enter the account where you want it credited and sell. That’s pretty much it. There are dedicated iOS and Android apps for Coinbase and Circle, so you can try them out right away if you’re interested.

PayPal

One of the most popular digital money transfer services in the world, PayPal is used by millions of users around the world for international transactions. It’s the preferred form of payments by a series of vendors, mostly due to the security it offers. You can request payments from a friend or merchant when you desire, making it easier to let people know when they owe you money. There’s also the ability to create professional invoices towards services offered by a particular user. Overall, PayPal is one of the most professional money transfer apps used in the world today.

It is a free to use service, but there will be transaction fees charged to you whenever you receive payments. It’s mostly borne by the receiver and differs from country to country. It also takes slightly longer to receive payment. These are small caveats in an otherwise stellar payments service application. Be sure to check it out from the Google Play Store. There’s an iPhone app for PayPal as well.

Facebook Messenger

Known mostly as a chat application, Facebook Messenger now lets you send or receive money directly from the app. This is only possible in the U.S. for now, but we can’t rule out the possibility of more countries being added to the list soon. Sending money to your contact is pretty easy as you simply have to tap the $ sign on the conversation or press the additional options menu to see this marker. Following this, it’s as simple as hooking up your credit or debit card with Messenger and typing the desired amount that you would like to pay.

It’s quite interesting that Facebook Messenger has transitioned from a messaging app to a payments service. This is a clever move by the company given the number of users that access the service on a daily basis. However, the fact that it’s only used by a handful of customers right now is somewhat disappointing. But we’re very hopeful that Facebook’s ambitions won’t be limited to the U.S. But we’re also mindful of the challenges that the company will face in bringing this payments service to other parts of the world. Facebook Messenger is a free download from the Google Play Store, and it’s easy to sign up to if you’re not an existing user of Facebook.

Chase QuickPay

This is yet another convenient service, allowing you to send and receive money through a variety of bank accounts in the U.S. Thanks to the QuickPay feature on the app, you don’t necessary have to be a Chase customer to send money to your loved ones. You’ll simply have to enter a valid email address to get started with this particular app. This feature makes it easily accessible to a variety of customers around the country, and not just to Chase customers. In addition to sending money to your friends and family, you can also contact Chase for information on loans and other banking services right from the app. So Chase QuickPay serves multiple purposes for the customers.

If you’re struggling to find an ATM around you, Chase QuickPay has you covered in this area as well. Overall, this is a highly functional app that we recommend every customer to have. While apps like PayPal and Venmo are preferred by the users, this particular app makes a lot of sense if you have an account with Chase. To get started, you just have to enroll using the app. Existing customers can easily sign in from the app. Chase QuickPay is a free download from the Google Play Store, and we suggest you check it out.

Galaxy S7 won’t send SMS at random, keeps losing signal, “not registered on network” error, other issues

Hello everyone! Here’s the latest #GalaxyS7 article for you. This post addresses more S7 problems so please take your time to go over them. We will continue to publish similar posts in the future so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 keeps rebooting on its own, settings keep changing

I have had no issues with my phone up until today. My alarm went off on it, then it instantly restarted. When it turned back on it changed the theme back to the default one. So I changed it back thinking the issue would be over. My phone then restarted 4 more times later in the day. Each time resetting the theme, and changing random settings on my phone like the performance mode and default messaging app. The last time it happened it zoomed the screen in on the home screen so some apps didn’t appear on the screen and the ones that did were a lot larger than usual, it randomly changed back but I forget what I did to make it change back. It also changed the default messaging app so I changed it back to the app I wanted. Now I don’t get notifications on the lock screen that I have a message even though the settings are set to show me notifications in the lock screen when I do. How can I get it to stop doing this, cause its been going on all day and its really starting to worry me? — Harris

Solution: Hi Harris. If you can’t remember what you did differently (such as installing a new app or update) that might led to this situation, we suggest that you do a factory reset and proceed from there. If the problem is being caused by an operating system glitch or app, it should go away after a factory reset. Make sure to observe the phone for 24 hours after performing a factory reset. Do not install anything during this time. Doing so will give you enough time to observe phone’s behavior.

Below are the steps on how to factory reset your phone:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If the symptoms you mention above will continue even after a factory reset, you can assume that the issue is due to bad hardware. Since there’s no direct way to know what specific hardware may be malfunctioning, your only option would be to have the phone replaced or repaired.

Problem 2: Galaxy S7 screen stays black and won’t turn on

Hello! I’m asking for your help on my husband’s behalf. He has a Samsung Galaxy S7 Edge. He was on his phone on Facebook, the battery was at 40% and connected to a battery pack charging and it suddenly went onto the Samsung Galaxy S7 Edge screen and frozen. He did a reboot pressing the volume up & power button together, it rebooted and then froze on the same screen. He tried a second time and it happened again. Third time it didn’t do anything at all. Black screen. We plugged it into the main charger just in case and no lights have come on to indicate it’s charging but when the battery pack is plugged into it the pack indicates a charge is being taken from it, the lights at the front show it. I tried rebooting it again, nothing. I tried going into safety mode, nothing. I read your troubleshooting article and tried almost everything but nothing worked (I didn’t try anything that would have resulted in going back to factory settings or resetting the phone entirely) please help if you can. — Holly

Solution: Hi Holly. To properly perform a soft reset, which is the equivalent of a “battery pull,” you are supposed to press and hold Volume Down and Power buttons (not Volume Up). If you’ve already tried this before attempting to contact us, the following are the other things that you must try:

  1. use another charger and USB cable
  2. try to restart the phone to alternate modes

Sometimes, a problem like this can be caused by a bad accessory so you want to ensure that the USB cable and charger you’re using right now are working 100%. Once you’ve made certain that it’s not the USB cable or charger, the only other thing that you can try is to see if your device can still power back on to other modes. Only then can you try to perform follow-up troubleshooting steps like:

  • wiping the cache partition,
  • factory reset via Recovery mode, or
  • flashing (via Odin mode)

Again, these items are only possible if the device will power on. If it remains unresponsive or dead, you must have it repaired or replaced.

Here are the steps on how to boot your S7 to alternate boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 3: Galaxy S7 won’t send SMS at random

I’m not looking for a response, and don’t really want my message posted. Just FYI, in case it helps you. This is in regard to another user’s question: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.”

I’ve had this happen with, I think, all of my Galaxies (2, 4, 7) – It will just stop sending texts. Tries forever, then fails. Has happened to me numerous times in the past few days. In my experience… – Restarting the phone generally works, but often happens again a short time later – It happens while on both cellular and wifi, but sometimes seems to be triggered by going from wifi/no cellular to a cellular/no wifi area while trying to send the message – But the most consistent fix I’ve found is clearing up some storage (for me, photos) or deleting old text messages (PS, this page never completely loads, huge delays in response, worse the longer this message gets.) — JS

Solution: Hi JS. We know you expressed explicitly said not to publish your message but we can’t see any reason to do so. So, we apologize if we have to post it but we think it’s more helpful for Android community to see what you did to fix your issue. The more people know this workaround, the higher the chance of us helping other users. Our blog doesn’t exist to receive feedbacks from Android community in private. That’s the main reason why we don’t send our help via email. We want to make solutions public. As long as we won’t violate any privacy concerns, we are within our right to make communications with our readers public.

Problem 4: Galaxy S7 turns on but remains stuck in Samsung logo screen

First I had red LED with black screen, then when I show it to Samsung care they somehow turned off red LED but the screen remains black and phone did not boot. They said that it’s a motherboard problem and asked for a heavy fees so I did not get it fixed there. I tried every possible solution on internet but nothing works. No buttons responded and mobile did not turn on. Then after several days, randomly I plugged in the charger and screen showed phone charging icons. So, in my excitement, I turned it on normally. It started to boot but as soon as it reaches Samsung logo then after some time screen went blank and now blue LED is glowing. so now again my phone is having black screen but now with blue LED light glowing and button is responding. Please help me. As I have important data in my phone. — Kumar

Solution: Hi Kumar. Try to see if you can turn the phone on to alternate boot modes (refer to the steps above). See if you can boot to Recovery mode first so you can try cache partition cache and factory reset.

If you can’t, try to see if you boot to Download/Odin mode so you can attempt flashing the bootloader and/or firmware. Below are the general steps on how to flash a bootloader. The exact steps may vary for your phone model so make sure that you do extra research on how to do it. The provided steps below are only for demonstration purposes.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If all these software solutions won’t work, or if your phone remains unresponsive at all, go ahead with motherboard replacement or repair.

Problem 5: Galaxy S7 screen is cracked and keep flickering, won’t turn on most of the time

This past weekend, I went to Mexico for a trip. My phone already has a cracked screen but still works perfect. I had my phone kinda like in between my legs and after we had crossed the border, my screen went black. Let’s say I wanna make a phone call. In order for me to do that, I would have to constantly turn my screen on and off again for about 5-10 mins straight before the screen finally appears and when it does, bottom quater of the screens flickers white. I turn brightness up all the way and flickering stops BUT if I lock the screen, another 10 mins of myself pushing the home and power button back and forth before screens turns on but flickers. Tried soft reboot and factory settings and nothing work — Jon

Solution: Hi Jon. Your phone is clearly having a hardware malfunction so we’re wondering why you haven’t tried having it repaired or replaced yet. For the benefit of everyone, the general rule in Android troubleshooting is simple, if factory reset won’t fix a problem, bad hardware must be to blame. You should resort to repair or replacement to resolve it. Don’t expect a software tweak will fix a bad screen, like the one you’re experiencing right now. If you’re lucky and the damage is isolated to the screen assembly only, repair should fix it easily.

Problem 6: Galaxy S7 messaging apps like Viber, Facebook Messenger, Whatsapp won’t work unless they are restarted

I have an S7 edge that i bought 2nd hand couple months old with receipt and all legit from seller. Phone is great however… my Viber, Facebook Messenger, Gmail accounts, Whatsapp…do not work unless i exit out and re-sign in. It’s so frustrating. I’m on my carrier Optus $2-a-day plan which is prepaid plan no longer available. When i went to Optus they seemed clueless and said its because my plan is 3G but edge is predominantly 4G bla bla…. What can i do because i now miss my crappy HTC one i used to have but it was basically on its last legs #sadface. — Livlualua

Solution: Hi Livlualua. Below are the things that you can try:

  1. Make sure that master sync is ON. This is done by turning on the Sync button in the status bar. Just pull the status bar on the screen and look for Sync button and make sure that it’s enabled.
  2. Delete affected apps’ cache and data. Depending on the cause, this troubleshooting step may or may not work. Refer to the steps below on how to do it for each app.
  3. Wipe the cache partition. The cache partition stores the a number of files but one of them is the system cache, which is a special set of files used by Android in loading apps. Sometimes, installation of apps and updates can corrupt the system cache, which, in turn, can also lead to all sorts of problems. Deleting the old system cache forces the phone to build a new one overtime so you don’t want to skip this step. It can be done safely without losing any user file like your photos, videos, etc.
  4. Factory reset. As the name suggests, this procedure will revert all software settings to their factory defaults. Most of the time, this procedure can effectively fix problems being caused by a software or app bug. If nothing will change however after doing it, you can bet bad hardware is to blame. If you don’t know how to do this, kindly refer to the complete steps above.

Below are the steps on how to delete an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

To wipe the cache partition, refer to the steps below:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 7: Galaxy S7 keeps losing cellular signal, “not registered on network” error

Hello. I came across your very helpful website and wondered if you have any advice on this. I have an S7 Galaxy that I bought secondhand about 10 months ago. It is not locked to any operator.

About 10 days ago I started getting a “not registered on network” message, which meant I was unable to phone or send/receive messages. I have tried the following things:

  • Put the SIM card in another phone. It worked fine.
  • Soft reset
  • Restored my cellphone to factory settings.
  • Checked to make sure I have all the latest software updates.
  • Went into Settings>mobile networks … searched for available operators and tried connecting to them. I have done this multiple times. Sometimes, it works and I am briefly re-registered on the network, am able to call and send/receive messages. However, after a short time the problem reappears.

Sometimes I mysteriously get re-connected to the network without doing anything. Even when it shows I am registered on the network, sending messages is extremely slow and I sometimes have to re-try a couple of times before it goes through. I went into the local shop of my cellphone operator (I live in France, the operator is Bouygues). They say it is a problem with my cellphone, unrelated to their network. I’m thinking this might be a problem with the SIM card reader — perhaps a bad contact. Do you have any thoughts on this? Am trying to find a fix that would not require buying a new phone, since everything else on the phone seems to work fine. — Carol

Solution: Hi Carol. If SMS and other network-dependent activities work in another phone if you insert your SIM card to it, that’s a clear indicator that the problem is device-related. Do a factory reset and observe how SMS works without installing an app or update for 24 hours. If the problem continues to occur, get a new phone.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Facebook and Facebook Messenger apps on Galaxy S6 won’t load, other issues

Hello Android community! We present you another #GalaxyS6 post which covers 6 other issues. For those who already sent us their requests for assistance but are yet to see them published, please continue to watch out for more Galaxy S6 posts in the coming days.

s6

For now, these are the specific topics that we tackle in this material:

  1. Windows PC not detecting Galaxy S6
  2. Galaxy S6 no longer receiving group messages
  3. Galaxy S6 screen not working after replacing it
  4. Galaxy S6 messages app keeps crashing
  5. Facebook and Facebook Messenger apps on Galaxy S6 won’t load
  6. Stock messaging app on Galaxy S6 loads slowly and keeps freezing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Windows PC not detecting Galaxy S6

My Window 7 HP Pavilion Elite does not recognize my Samsung Galaxy S6. I tried hanging cords, installing driver and reinstalling drivers, installed SmartSwitch. I do not have the first cord that I received with the phone, but bought another Samsung cord. I tried different four other cords and plugged them in the back of my PC. It shows up as an unknown device on the Printer and Devices screen. At first it worked, then a month later it did the unrecognized thing.  — Ruth

Solution: Hi Ruth. This issue can be caused by a missing driver or an outdated operating system so we suggest that you on your PC :

  • Hit the Start button at the bottom left of the homescreen.
  • Click Control Panel.
  • Click System and Security
  • Click Device Manager.
  • You will see a list of your normally installed devices.  Look for your Samsung Galaxy S6.  If you cannot see your device name on the list, look for Other Devices or Unknown.  Device labeled as such means a conflict is available.
  • If either of these are displayed – a red X, yellow ! or yellow ? – that means the drivers must be updated or reinstalled.
  • Right click on your device name and click  Update Driver Software.
  • Choose Browse my computer for driver software
  • Enter this in the search field : C:\Windows\System 32\Drivers. (Note : If the software driver is not found, you may need to update your PC’s operating system.)
  • Click Next.
  • Click Close.

Assuming that you have already downloaded the Smart Switch for PC (not the regular Smart Switch, because that’s for Android to Android only)

  • On your Samsung Galaxy S6, go to Settings.
  • Go to About Device.
  • If the Developer Option is not available, tap the Build Number setting seven (7) times.
  • After you’ve hit it acouple of times, it will tell you the number of taps left from being a developer.
  • After the 7th tap, you will get a notification that you are now a developer.  The Samsung Galaxy S6 developer options will then visible.
  • Tap Developer Settings. Under USB Configuration, make sure it is set to MTP (Media transfer Protocol).

After following these steps, you should already be able to connect your Samsung Galaxy S6 to your HP Pavilion Elite.

Problem #2: Galaxy S6 no longer receiving group messages

I updated my Samsung Galaxy S6 in the last week (late September) with a software update from AT&T/Samsung. My phone will no longer receive group messages. I get the error code “No Subject,” with an option to download the message but it doesn’t download. When I send a group message, the receivers get a code that says not deliverable. I have cleared all cache data on the phone twice and powered off the phone for several minutes before turning back on. — Tessa

Solution: Hi Tessa. The first thing that you want to do here is to make sure that you wipe the cache and data of the messaging app. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If deleting the cache and data of the messaging app won’t help and if If you are using a third party messaging app, you may need to delete and reinstall it.  If not, it may be your SIM card.  Follow these steps to correct the problem.

  • From your phone’s home screen, go to Settings.
  • Tap Applications.
  • Go to About Device.
  • Hit Status.
  • Scroll down to where it says “My phone number”
  • If it shows UNKNOWN, then you have found the problem.  Call your phone provider and tell them that your SIM card needs to be added to your phone number. It may take up to a couple of hours to configure, but everything should work smoothly afterwards.

Problem #3: Galaxy S6 screen not working after replacing it

I have a Samsung S6 running Android 6.0. I was using it normally, until it starts freezing and become unresponsive. I did a soft boot. The phone comes on (the blue light at the top, plus the keys at the bottom light up) but the screen doesn’t display anything. The volume keys work and you can hear the sounds as you increase and decrease the volume. I replaced the screen but the problem still persists. Any solution or advice? — Sonali

Solution: Hi Sonali. This is a clear cut case of a failed hardware, particularly the screen assembly. The best thing that you can do right now, since your own replacement procedure did not work as expected, is to let someone do the job for you. Our blog does not provide hardware troubleshooting and solutions so please find a way to have the screen checked or replaced.

Problem #4: Galaxy S6 messages app keeps crashing

Messages app does not work. I cannot open it. When my phone starts i get the “Unfortunately Messages has Stopped” prompt. It pops up constantly. I have to press OK to get rid of it. I’ve been using a 3rd party app for nearly 6 or 7 months. Text are delayed at times. Some I don’t even receive. I took it to Sprint; they could not fix it either. They offered to upgrade and i will at some point but now I just want to delete the messenger app at this point. How can I do so when I can’t even open it? — Thomas

Solution: Hi Thomas. If the messenger app you’re referring to is a pre-installed app (which means it came with the phone when you first set it up), you will be unable to fully remove it from your device. The only thing that you can do about it, if you don’t want to use it at all, is to either force close or disable it via app info page. To do that, try the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Force Close and Disable buttons for the application. Tap Disable.

If this doesn’t help, you might need to Factory Reset your phone. Remember that this will delete all the data on your phone, so don’t forget to backup your files. To do a reset :

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Facebook and Facebook Messenger apps on Galaxy S6 won’t load

My Facebook messenger was working fine Saturday then Sunday it just wouldn’t come up. I un-installed it as well as Facebook, did a clean up, shut down my phone and restarted it, re-installed both and still nothing. Samsung Galaxy phone it states that messenger is installed but when you click on it the little blue circle just goes around and when you try to send a message from someone’s Facebook page it says something went wrong try again. — Sandy

Solution: Hi Sandy. If reinstallation of the said apps didn’t work, try wiping the cache partition to see if that will make any difference. Here’s how to do that:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing changes after wiping the cache partition though, don’t hesitate to do a factory reset. Refer to the steps below on how to do that.

Problem #6: Stock messaging app on Galaxy S6 loads slowly and keeps freezing

Good morning, recently I have been using an app called Textra because the messages that came with Android were not working well with group messages. I just deleted this app yesterday and began using the default app. Every time I try to use it, it either takes forever to load my messages, will freeze, then say that messages has unfortunately stopped. I have updated my phone, restarted it, and I don’t know what else to do. Thanks. — Liz

Solution: Hi Liz. Your issue appears similar to Sandy above. We suggest that you try wiping the cache partition first, then if that won’t work, you can proceed to factory reset. For reference, here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Messenger that keeps crashing on Samsung Galaxy S9 Plus (easy steps)

Facebook is already a pre-installed app on your Samsung Galaxy S9 Plus but the Messenger is not and you have to download and install it from the Play Store to be able to use instant messaging. Being a third-party app has its advantages and disadvantages but in this post we’ll focus more on the most common problem that many have encountered. Some of our readers with the S9 Plus reported that the Messenger keeps on crashing on their devices and there’s no obvious reason as to why it’s doing this.

This isn’t the first time that we encountered this kind of problem so we already know a thing or two that could help you fix the problem. When it comes to issues with third-party apps, you can fix it by removing the app from your phone but that’s not the purpose of this article. We want to help you fix the problem to its root so that you may continue using the service. So, if you’re one of the owners of the Galaxy S9 Plus and are currently being bugged by this problem, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Messenger app that keeps crashing


The following solutions are very effective in fixing app-related issues like this. You can also use them in addressing errors like “Unfortunately, Messenger has stopped.” Try to see if one of them works for you…

First solution: Reset Messenger

By reset I mean clear the cache and data of the app in question. When it comes to issues with apps, this is the most effective solution and this should be the first thing that you should do if the application crashes. Here’s how to you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

Once the phone successfully rebooted, open facebook and then try to use the Messenger to know if the app still crashes. If it does, then you must do the next solution.

RELEVANT POSTS:

Second solution: Uninstall and reinstall Messenger

Usually, I would suggest updating the app in question but in this case, I want you to uninstall Messenger to remove all its associations with other apps and services including the files it created or accumulated. After which, download the Messenger again and then reinstall it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messenger.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Twitter, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘messenger’ in the search box.
  4. Select Messenger then tap Install.
  5. To continue, review the required app permissions then tap Accept.

Reinstalling the app means you have the latest version.

Third solution: Reset your phone

If by any chance the problem continues to bug you after this, then you may have to reset your phone. But before you actually do that, make sure to backup your files and data as they will be deleted and you may not be able to retrieve them.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Facebook Messenger that keeps crashing on Samsung Galaxy J7 Pro (easy steps)

Facebook Messenger or simply Messenger is considered a third-party app. Even if Facebook comes pre-installed in your Samsung Galaxy J7 Pro, it doesn’t come with its messenger that’s why if you want to chat with your FB friends, you need to download this app from the Play Store and install it to your phone. Everything is pretty straightforward with it but there are times when problems occur.

Among the most common issues that has been reported by some of our readers is when it crashes. The problem is characterized by either a force close or an error message that says “Unfortunately, Messenger has stopped.” When the app crashes, you may no longer be able to use it and it may also affect your phone’s performance. That’s the reason why you need to address the problem immediately to avoid any interruptions.

In this post, I will share with your the solutions that we often use to address problems like this. Continue reading below if you’re one of the owners of this phone and are currently bugged by a similar problem.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy J7 Pro with Messenger that keeps crashing


The following are the most effective solutions to app-related problems you may encounter with your Galaxy J7 Pro…

First Solution: Reboot your phone

There’s more to reboot than just turning your phone off and back on again. It also refreshes your phone’s memory, closes all apps and services running in the background as well as reloads all core services and functions. You need to do this procedure because there’s a possibility that the problem is due to a minor glitch in the system or the app itself. It’s easy and safe to do, not to mention very effective. So, hit that Power key and reboot your phone.

After the reboot, open Messenger to know if it still crashes. If it does, then try doing the Forced Reboot procedure. It ‘power-shocks’ your phone and it simulates battery disconnect. During this sequence, electricity stored in capacitors are drained so your phone’s memory will be reset without deleting any of your data. To do this, press and hold the Volume Down button and the Power key at the same time for 10 seconds or more. Your phone may reboot normally and after which, try to use Messenger. If the problem continues, then move on to the next solution.

Second Solution: Reset Messenger

By reset, I mean clearing its cache and data. It will bring the app back to its default settings and it’s cache and some data files will be replaced with new ones. These processes will be done in the background and automatically so you don’t have to worry about it. All you need to do is follow these steps to reset Messenger:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messenger.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

I know it’s a very simple procedure but it’s very effective in dealing with this specific problem. In fact, it might be the last thing you need to do about this issue. However, if by any chance the app still crashes after doing this, then move on to the next procedure.

Third Solution: Uninstall / reinstall Messenger

You do this instead of updating the app. When you update Messenger, you’re only replacing some files. It’s effective but not as effective as when you uninstall the app and reinstall it. By uninstalling, you will delete all the files created by the app itself as well as ones created by the system for the app. Aside from that, all its associations to some apps, services and features will also be removed. Here’s how you uninstall Messenger from  your Galaxy J7 Pro:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messenger.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

After the reboot, it’s time you reinstall Messenger. This time, you can be sure that the app that runs on your phone is the latest version.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘messenger’ in the search box.
  4. Select Messenger then tap Install.
  5. To continue, review the required app permissions then tap Accept.

That’s it! You should be able to use the app now without being greeted by the error and/or any other issues. I hope that our solutions work for you, if you have other concerns with your phone, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

Facebook Messenger now has 1 billion active monthly users

Facebook Messenger 1 Billion

Facebook Messenger 1 Billion

#Facebook announced earlier today that the #Messenger chat application has officially crossed 1 billion active monthly users. While some may feel that this is a major accomplishment for the most popular social network in the world, one has to realize that most users were forced into using the app as Facebook stopped allowing chat within the main app and even removed chat from the mobile web version of Facebook.

But we don’t mean to rain on Facebook’s parade because it is still quite a big feat to have 1 billion people talking to each other on a monthly basis. One can say that almost every active Facebook user has the Messenger application installed, although there are bound to be exceptions. With Facebook’s user base growing exponentially even today, the company can hope that more users start using Messenger over the coming months. After all, it is the only way you can chat with your Facebook friends on mobile.

Are you one of the billion users who has Facebook Messenger on their phones? Sound off in the comments below.

Source: Facebook Newsroom

Calendar events lost after updating Galaxy Note 5 to Marshmallow, other issues

Note 5 virtual shot

As we’re ramping up #GalaxyNote5 posts, here’s another list of issues submitted to us recently. There are at least 2 Marshmallow update issues mentioned here so we hope that those looking for answers to their own update problems will find this material helpful.

  1. Pandora, Facebook, Facebook Messenger not working properly after Galaxy Note 5 updated to Marshmallow
  2. Gmail on Galaxy Note 5 stops syncing
  3. Calendar events lost after updating Galaxy Note 5 to Marshmallow
  4. Galaxy Note 5 freezes on incoming calls then disconnects
  5. Facebook and Calendar apps on Galaxy Note 5 not saving posts or events | Galaxy Note 5 Virtual Shot sharing options

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Pandora, Facebook, Facebook Messenger not working properly after Galaxy Note 5 updated to Marshmallow

Hello, my name is Shawnna and i would like to point out that the issue that I am having are with 3 of my apps. Pandora, Facebook, and Facebook messenger.(S.N: please excuse the long message in advance).

With Pandora, before the upgrade to Marshmallow the app would play even without me having to keep the app open. It would play on its own while I was able to do other thingside on my phone. Now the issue that I have with Pandora is that it will only play if I keep the app open as well as it is don’t close my phone. If I close my phone, the app stops playing. I sometimes have to uninstall the app and install it again to get it to work.

With Facebook Messenger and the Facebook app they used to work whether on Wi-Fi or not. When I would refresh the page it would automatically refresh. Now that I’ve done the upgrade with Marshmallow, whenever I do refresh it will say “no network available” or something along the lines of that. The same thing has happened with my Gmail. They all used to work on Wi-Fi, but now they barely work anymore.

So if there is anything that I can do please let me know. Thank you in advance and sorry for the long message :). — Shawnna

Solution: Hi Shawnna. Updates, big or small, can sometimes lead to problems instead of fixing of existing ones. Others may even bring more issues. If  these three apps stop working properly after installing a system update, consider wiping their cache and data first to see if that will help. If the bugs are specific to these three apps only, these solution should take care of them. Here’s what you want to do:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap the problematic app.
  • Tap Storage button.
  • Tap Clear cache.
  • Tap Clear data and then OK.

Tapping the Clear Data button is the virtual equivalent of uninstalling and re-installing the app. If the bug is isolated to the said app, the problem should be fixed. However, if the issue remains consider doing a factory reset.

Factory reset will restore all software settings to default just like when the phone left the factory. This means that bugs that may have developed after you used the phone and installed apps and updates will be removed from the system. To see a difference, try to install the three apps first before others so you can use them when the firmware state is new. Here’s how to perform a factory reset:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

This procedure will delete everything in your phone’s storage device so make sure that you create a backup of your personal data first.

Now, there are instances that bugs may persist even after a factory reset. This can be due to a number of reasons but one of the most common is poor app coding itself. This means that developers of said apps may be the only ones that can fix the problem. If the issues continue after a reset has been performed, contact the developers of the apps for direct support.

Problem #2: Gmail on Galaxy Note 5 stops syncing

Am not getting updated emails from Google. They come through on my home computer, getting notification signal but no emails on my phone.

Sync – upper right hand corner – done last 5/13, 12:29 p.m. (This is the last time I received any emails, setting was set as M-F 8-5).

I’ve tried re-setting Sync, nothing makes it work. Now have it set as Auto when received.

I’ve turned the phone off for an hour, back on, problem still there. 

I’ve deleted all extra emails, trash etc. – didn’t help.

The only things I have not done are a Forced Stop or remove the battery, don’t laugh but I can’t figure out where the battery is in this phone.

I also signed out of my Google account on my home computer, later signed back in, didn’t help.

Any help would be appreciated. Thank you. — Donna

Solution: Hi Donna. First of all, a Galaxy Note 5’s battery is designed as a non-removable one so there’s no easy way to take it out on your end. We can see that you’ve done some things already but since they don’t appear to fix the trouble, here are the other solutions that you can try.

Clear the cache of the email app

If you are using the stock email app, wiping its cache may easily fix the issue. If you haven’t tried doing this step yet, kindly follow the steps provided above.

Wipe the cache partition

The next good thing to do is to delete the system cache to force the phone to create a new one. Sometimes, new updates can corrupt the system cache, resulting to erratic behavior of apps. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Use IMAP instead of POP

If the issue remains after the app cache and system cache have been deleted, the next thing that you want to do is reconfigure your email on the app. Since you’re using a Gmail, you have two options — either use the stock email app, or the free Google email app. If you want to use the stock email app, be sure that you change the server type to IMAP instead of POP. We also recommend that you do the same for your email setup on your computer so that both your PC and mobile can receive emails without problems.

Problem #3: Calendar events lost after updating Galaxy Note 5 to Marshmallow

Immediately following the Marshmallow update, I lost all of my previous calendar events. I’ve always used the Google Calendar, but only downloaded the app after I lost the info and Google troubleshooting tips included verifying I was using the app. Many people have had trouble with identifying which calendar is being used, and missing info being recovered by flipping a switch to the alternate calendar. I’ve already gone to the “Deleted” events and was only able to restore two months worth. It appears that I’m now only able to retain two months, to the day, of events. I can’t believe there is no  way to recover all my lost events. This is a big deal, as I’m sure I’m not the only one that uses the google calendar as a “diary” of sorts.  I’ve always, for many years, been able to revisit when old appointments, meetings, reservations, etc. happened.  Then, came the Marshmallow update…Please help me. — Debra

Solution: Hi Debra. We can’t see the logic of an Android update deleting Google Calendar events so this must be an isolated case. Google Calendar events are remotely saved in the cloud (Google’s servers) so as long as those data were not manually deleted, we think you can still recover those events. To fix the problem, kindly try any of these two solutions:

  1. Try Unsyncing your Google Calendar App temporarily.

Settings > Accounts > Google > Select your account > Uncheck Calendar > Check Calendar.

2. Remove Gmail Account and setup again

Phone Settings > Accounts > Google > Select your email account > “Remove account”

Re-establish account: Go to your Phone settings > Accounts > Select Google >  Tap Menuat the top right corner > Click Add account. (Follow the prompts to add your Google account back to your phone).

Remember, only events saved with your Google Calendar can be recovered by doing any of the methods above. If the missing events were, for example, entered into Samsung Calendar instead of Google’s, try to see if there’s a way for you to recover them by calling Samsung. The same principle is true if you’re using third party Calendar apps.

Problem #4: Galaxy Note 5 freezes on incoming calls then disconnects

Phone automatically hangs up on incoming calls. All of them. After about 45 seconds, it makes the “boop” sound, and disconnects. Additionally, incoming callers from mobile phones are receiving a message on their end that “call failed” when trying to call me, without ever hearing ringing on their end. This occurs if I am on another call, and I hit the “reject” icon. Instead of routing to my voice mail, it gives them that message. This leads them to “stalker dial” me multiple times in a row, since they aren’t getting VM, just a call failed msg. Placing calls is no problem, just cannot receive or maintain an incoming call for more than 45 seconds. No error message,  or “call was lost”, just “boop”.

Additionally, about 30%of the time when I write and send a text, it doesn’t work. It will show up on my end as if sent, but if they respond  (usually after a couple of days, in frustration) they haven’t heard back from me, and my response was never received and has disappeared from my txt chain. — Jen

Solution: Hi Jen. There are many things that can possibly cause the call issue so your first task is to do a trial-and-error troubleshooting to identify the real cause. Below are things that you can try:

  1. You can start by clearing the cache and data of your dialer or phone app. If you are using a third party application, you can do the same thing.
  2. Double check your call settings and make sure that there are no call blocks in place that you may have forgotten.
  3. If you are using a third party dialer/phone app, try using the stock one, and vice versa.
  4. If the problem only occurs for one contact, the issue may be on the caller’s side.
  5. Contact your wireless carrier and ask for direct assistance as the reason for the issue may be network-related.
  6. Boot the phone in safe mode and ask a friend to call you. If the call works normally while in safe mode, that’s an indicator that one of your apps is to blame.
  7. Finally, consider doing a factory reset so you can observe how calling works when all software settings are reset to default.

Solution #7 may also fix the text issue you’re having. Make sure to observe how calling and texting works after a factory reset. Do not re-install any app to see if an is to blame.

Problem #5: Facebook and Calendar apps on Galaxy Note 5 not saving posts or events | Galaxy Note 5 Virtual Shot sharing options

Thanks for your help, love that you offer this. I have a few issues, and my phone is actually brand new, just bought it 2 days ago.

1). When I open Facebook to check my notifications, the list opens, but when I click on specific ones, it doesn’t open further to take me directly to the actual comment or tag. It simply deselects it in the list, but never opens so I can see it.

2). Also, sometimes when I try to make a post or share, it doesn’t actually post. It lets me do everything from typing, tagging and uploading a pic, but when I click on post, nothing posts. It takes me back to my original news feed, but nothing posts.

3). Also, I love the virtual camera option. Would work wonders for my business. One of the many reasons I got the phone. However, I noticed you cannot share it in its virtual state. It gives you 2 options: share as video or image. Neither of which has the cool virtual view. Is there another app I can use that works similar to this that has shareable options, or is there a workaround for this one?

4). I use my calendar for many things, super important. But again, new phone. It allows me to type everything in from dates, locations, choose times, etc., I can even click save. But when it takes me back to the main calendar page after clicking save, nothing is there. Nothing saves. Quite odd.

I think that is all for now, lol. Thank you again. — Zina

Solution: Hi Zina. Concerns 1, 2, and 4 may be caused by poor internet connection everytime you use Facebook or Calendar apps. Be sure that you have a stable internet connection (either mobile data or Wi-Fi) while using them in order to make said apps work properly. If you are already connected to a stable internet network, delete their cache and data (steps provided above). If that won’t work, you can also try wiping the cache partition. Finally, consider doing a factory reset to remove possible bugs that may be behind the troubles.

Your third concern, which we think refers to Virtual Shot camera feature, is a design question which we cannot change. The options you’re getting are the only ones you can use. Unless Samsung adds more sharing options, there’s really nothing that we can do about it. The virtual view can only be played on the device that takes it and right now, there’s no way to share that to other devices, even on another Note 5.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network, other issues

Note 4

Rumors are coming in for the upcoming Galaxy Note 6 and, as expected, we are looking at some of the best in hardware technology offerings. So far, the thing that caught our attention though is the interesting rumor from a reputed source that reveals that the new Note flagship is capable of turning into a Windows machine when plugged in to a PC. True or not, such idea can be a revolutionary way towards making our digital world more awesome.

In the meantime, we bring to you more #GalaxyNote4 issues and solutions while waiting for confirmation to these rumors. Below are the specific topics mentioned in this post:

 

  1. Galaxy Note 4 won’t power on
  2. AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network
  3. Galaxy Note 4 black screen issue
  4. Galaxy Note 4 freezes and shows black and white screen when playing games
  5. Facebook Messenger app problem after updating Galaxy Note 4
  6. Galaxy Note 4 battery drain due to cold temperature

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 won’t power on

Greetings. I have a Samsung Galaxy Note 4 SM-N910T.  N910TUVU1ANIH  HW Rev 1.1  10/15/2014.

Recently T-Mobile did an OTA upgrade to 5.1.1 shortly thereafter I started having major issues with it.  Random reboots.  Frequently seeing the “Downloading do not turn off target” error screen repeatedly, sometimes booting up sometimes not.

I talked to T-Mobile who suggested I backup my data and try resetting the phone, so I started to do that.   As Helium and other tools didn’t backup all the data due to some apps not wanting me to, I was still in the middle of that process and hadn’t yet tried resetting or anything.

I put my phone down one night and went to bed.  When I woke up the phone wouldn’t turn back on.

Nothing I’ve done has helped. I’ve tried all the various resetting tricks with the various button combinations, taking the battery out, taking the SIM card and the SD card out, etc.

I have an external Samsung battery charger and two batteries so I know it’s not the battery. I have multiple Samsung OEM USB cables, so I know it’s not that.

No matter what I do I get no response from the screen and I do not get any of the vibrating bootup response from the power button. So there are no signs of life and nothing about it makes any sense to me.

It hasn’t gotten wet but just in case I did try to do the rice drying trick just in case something happened to it when I was asleep.

**** Here’s the only sign of life: when I plug the phone into the computer (Windows 10 at the moment) it registers the device as QHSUSB_BULK   *****

I got SkipSoft Pro for the Galaxy Note 4 so I would have a variety of tools that are easy to use.  But from everything I read it seems like I need to be able to turn on the phone to use the Odin tool.

I also downloaded other tools.  Read lots of webpages on the subject,  tried talking to a few people in various IRC channels, etc. etc. etc.  I’m fairly tech savvy but not terribly smartphone savvy (this is only my second.) This is … exceedingly frustrating.

Any suggestions? Thanks. — Michael

Solution: Hi Michael. If you’ve tried all hardware button combinations for a Samsung device, chances are the issue is not software related at all. As a rule of thumb, if an Android device has a software problem, one of possible button combinations should at least work if you try to boot it up. That means that there’s really nothing that we can do at this point since we cannot even boot the phone up in the first place.

If your Note 4 is still covered by a repair warranty, we suggest that you have it physically checked for damage. Sometimes, the power button can fail for no apparent reason so make sure to mention that to a technician during repair.

If you want to replace the button yourself, we’re pretty sure that there are a few online resources that you use for guidance. The power button itself can cost somewhere between $6-12 dollars depending on the color and retailer.

Problem #2: AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network

Able to connect to the Internet, able to receive and send SMS. Yet I can’t make calls. Call drops abruptly  and sometimes it happens as I dial the number.

Metro PCS and 4G LTE  logo are on the top of the screen but as soon as I dial any number they disappear  and “out of service area” message shows up and call drops.

Metro PCS seem incapable of solving the problem. Since I switched my number to this phone I’ve not been able to make  and receive single call.

I love  this phone and I don’t want to do away with it. It was a AT&T unlocked phone. But I prefer to stay with Metro PCS.

Any help please. — Cecil

Solution: Hi Cecil. The cause of the problem may either be a glitch in the operating system, or network- or account-related. We know that AT&T Galaxy Note 4s are equipped to handle the frequency bands below:

2G GSM : 850/900/1800/1900;

3G WCDMA : Band I/Band II/Band V;

4G (LTE Cat 4 150/50Mbps) : B2 / B4 / B5 / B12 / B17

On the other hand, Metro PCS operates on these bands:

700 MHz (LTE band 12)

1900 MHz (LTE band 2) – 3G/4G (PCS/EVDO/LTE)

1700/2100MHz (LTE band 4) – 3G/4G (HSPA/HSPA+/LTE)

Basing on these basic information, we can see that your Note 4 should be able to use 4G LTE network for both cellular and data connection. We know that LTE network of some carriers can’t handle voice calls so they simply route them to their 2G or 3G networks. We’re not sure if this is true for Metro PCS LTE network. If it is, then that’s the reason why you can’t receive and make calls at all. To put simply, either the phone’s hardware isn’t compatible with Metro PCS/T-Mobile network, or there’s a network glitch that automatically kick your device out of the system everytime you try to dial a number.

We know it can be frustrating to work with technical support representatives especially if the initial contact was not fruitful but the only party that can shed light on this issue is Metro PCS itself. It’s their responsibility to give you the specifics why your calls are not going through.

We don’t think there’s something in your phone that prevents calls from being made.

Problem #3: Galaxy Note 4 black screen issue

Hi. I need your urgent advice. My Note 4 SM-N910G (network is Singapore Starhub) is rooted with Kingroot and I have been using it for a year already. No issue so far until recently after updates, my screen has turned black suddenly.

When I power on the phone, I still can hear it running and the LCD light is blinking but the screen is black. So I doubt it is battery issue right?

I am unable to do a hard factory reset by pressing the Home+Power+Vol up button together. I am also unable to enter into Odin Mode too. It is all showing a black screen but there is vibration when I pressed the buttons so the phone is still fine, only not sure what has happened. Is it LCD issue?

Can I use Odin to flash original firmware by going into Odin Mode even though it is not showing on phone screen? Will it work that way? Please advise urgently, thanks. — Wendy

Solution: Hi Wendy. Our troubleshooting options are limited if you cannot see anything on the phone screen. We obviously cannot perform recovery mode tasks or flash a firmware in Odin mode if the screen is black. Try having the phone checked physically as this might be a display failure.

Problem #4: Galaxy Note 4 freezes and shows black and white screen when playing games

My screen keeps hanging when playing Need for Speed, Asphalt 8 or when listening to songs at TTpod. Yesterday my screen shows half black and half white suddenly and when i power off and on, it went black screen but LCD light, sound and everything is working. My Note 4 is rooted. I have cleared cache, factory reset and downloaded some small apps like soda crush saga, real-time calculator, converter, updates for WhatsApp, Gmail, Google Map, Drive, Android view (not sure what is this but seems to be meant for system).

After factory reset, last attempt was to transfer back TTPod (scan by malware and claimed to have issues all along) and soda crush. Thereafter, i take out the S-Pen, again it happened, black and white screen. Thinking that it is TTpod causing such issue (which I wonder why since I have this app for many months already, no such thing happened previously), I factory reset once again without the TTpod app but with candy crush soda. Today again black and white screen. I know you have mentioned on how to soft reset to check which software causing this issue. Can I get a step by step guide? What other alternative can I use? Please help. — Fil

Solution: Hi Fil. The best thing that you can do to check if a third party app is to blame for the problem is by booting in safe mode. Here’s how:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Make sure to observe the phone for a day or two while in safe mode to really see the difference. If the issue fails to occur, that’s a confirmation that one of your apps is indeed the culprit.

Problem #5: Facebook Messenger app problem after updating Galaxy Note 4

I updated my phone last week with the push update that came from Android by choosing update now. Ever since the latest update I have not been able to use Facebook Messenger free calling. I can make a call, but the person whom I am calling cannot answer up my phone call. When I receive a call in Facebook Messenger I get a message saying can’t connect and I am unable to answer the call. My Wi-Fi signal is strong my battery is charged, I did a hard reboot and a soft reboot. Nothing worked. The person to whom I making phone calls also has Android, but I’m not sure what version. It’s a new Galaxy. I used Facebook Messenger free calling in the past 4 over a year with no problems. This just started happening. I am able to use messenger to send messages and I am also able to receive messages with no problem. Please help. — Erica

Solution: Hi Erica. If the problem happened after an update, you must wipe the cache partition and try to re-install the app. These are the steps on how to delete the cache partition:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

If wiping the cache partition won’t change anything, simply re-install Facebook Messenger.

Problem #6: Galaxy Note 4 battery drain due to cold temperature

Thank you in advance for taking the time to review the issue that I am having with my Samsung Note 4. About a month ago, the phone was left in the car at night where the temperatures dropped down below freezing. When I went to get the phone from the car the phone screen would not turn on, but the blue light flashed indicating that I had a message. Pushing all buttons possible, holding them down, different sequences, the screen would not turn on.  It wasn’t until I pulled the battery and put the battery back in before the screen turned back on. It happened again when my wife and I were playing in the snow and it was in a pocket.  I had to pull the battery for longer than 30 seconds in order for the phone to regain life.  Is there something with cold temperatures and battery issue? Please advise. — Brent

Solution: Hi Brent. The recommended storage temperatures of Lithium-based batteries should be around 15°C (59°F). It’s not unheard of though of Galaxy Note 4 being used in colder climates like Canada or Norway all year round without problems so we know that the battery can live through lower temperatures for extended periods. In general, lithium-ion batteries are like humans — they function better in room temperature. Temperature extremes must be avoided if possible. Warmer environment is usually recommended for optimum battery performance though. Cold temperature lowers battery capacity and prolonged exposure can hasten battery drain. Lower temperature can significantly increase internal resistance causing a huge drop in capacity. This is the reason why your Note 4’s battery may have completely drained itself after leaving it inside a freezing car overnight.

We suggest that you warm the battery up first before using after it was exposed to cold temperature for some time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Next big Facebook Messenger update could bring SMS and multi-account support

Facebook Messenger

Facebook Messenger

A new report is talking of a major #Facebook Messenger revamp that could take place soon. It is said that Facebook could be looking to bundle in support for SMS or text messages, which could be a potential game changer for the company. Further, it is said that Messenger could finally bring support for multiple accounts. This could be a godsend for those who handle more than one account on Facebook (business and personal).

Facebook Messenger SMS

The SMS feature will supposedly be highlighted with purple conversations in order to make them stand out from standard Messenger threads. There are currently a bundle of third party SMS apps for Android, but Facebook could make most of them obsolete if it rolls out these feature on a wider scale.

Don’t expect to see these features on Messenger anytime soon though as it’s currently said to be in testing. The feature is in testing for a limited number of customers in the U.S. You can check for compatibility by heading over to Settings and looking for “Change SMS App” button on Messenger.

Are you excited about this? Let us know.

Via: Android Police