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Galaxy S5 mobile data not working and other connection problems

Having problems connecting to the internet using your Samsung #GalaxyS5? This post might just give you the answers.

S5 in leather case


Below are the topics discussed in our post today:

  1. Samsung Galaxy S5 with T-Mobile SIM won’t register to network
  2. AT&T Galaxy S5 does not allow tethering
  3. Galaxy S5 can download but cannot browse websites
  4. Galaxy S5 unable to use StraightTalk mobile data
  5. Galaxy S5 not detecting the SIM card
  6. Galaxy S5 won’t load sites like MLB, ESPN, Fidelity

If you have #Android problems, feel free to contact us by using the link provided at the bottom of this page.


Problem #1:  #Samsung Galaxy S5 with T-Mobile SIM won’t register to network

I got my phone from a friend who got a new phone. it was still working when I got it. I put a new T-Mobile SIM card for it, paid for the $50 a month prepaid service  and put all the correct numbers in to get it working but when I try to make a call it tells me not registered on the network when I go into settings and try to register it, it will locate Verizon, AT&T, and T-Mobile when I select any one of them  ( tried them all ) it says it can’t register device manually to select automatically. Then it tries to register automatically  and is unable to do so. The guy at the t-mobile store looked at it, but did not seem to be a tech guru at all. He just said “yeah, I don’t know. that’s weird”

Help?!?! — Stephanie

Solution: Hi Stephanie. The best thing that you can do first is to call T-Mobile for first hand support. This is to ensure that you are doing the right steps to register your device to their network. This is due to the fact that most smartphones are coded to prevent them from being used with another wireless carrier (locked). To unlock your phone (previously known as SIM unlock), a user usually need to call their carriers to obtain an unlock code.

If you want to do something before calling them though, you must ensure that these four things are verified.

Check device compatibility

To provide their services carriers use their assigned set of frequencies and technology. This means that not all Samsung Galaxy S5s work the same way across networks. There may be functionalities being offered by Verizon that may not be present if you unlock their phone and use a T-Mobile SIM.

We know though that the core functions of the S5 will still be available if you switch to a different network so there’s really nothing much that you can do for this point. If you want to get an unlock code from the original carrier of this phone, make sure to call them about it. Otherwise, simply use Google to look for other websites offering services to do the job.

Select the right SIM card

The next thing to do is to use a compatible SIM card. You can visit T-Mobile’s site for more instructions on what to do.

Line must be activated

This is a no-brainer. After getting the SIM card, make sure that it is properly provisioned so you can start using T-Mobile’s network. If you bought a new SIM card, try inserting it to another phone and see if it’s working.

Internet & MMS settings

In order to use T-Mobile’s data and MMS services, you must set the correct APN on your S5. Below are the standard APN settings for an Android phone provided by T-Mobile.

  • Tap Settings.
  • Go to Network Connections.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • To reset the APN, just  tap the Menu icon, then tap Reset to default.
  • If available, tap the T-Mobile US LTE APN (the bullet point fills with green).
  • Name: T-Mobile US LTE
  • APN:
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC:
  • Multimedia message proxy: <Not set>
  • Multimedia message port: <Not set>
  • MCC: 310
  • MNC: 260
  • Authentication type: None
  • APN type: default, mms, supl
  • APN protocol: IPv4/IPv6
  • APN roaming protocol: IPv4
  • Turn APN on/off: APN turned on
  • Bearer: Unspecified
  • Mobile virtual network operator type: None
  • Mobile virtual network operator value: <Not set>
  • Tap the Menu key in the top right.
  • Tap Save.
  • Tap your desired APN profile. The bullet point fills with green next to the APN profile.

If you encounter the same problem after doing all these procedures, kindly call T-Mobile.

Problem #2: AT&T Galaxy S5 does not allow tethering

I purchased AT&T unlocked phone from an eBay seller. I’m on StraightTalk. My voice and internet works fine in new phone. With the same SIM from ST, i used to do tethering (Wi-Fi hotspot) with my Nexus 4. But when I try that in the G5, it asks to contact AT&T. How to resolve this? I’m not a AT&T customer, and ST officially don’t allow tethering; so they don’t support either. 

  1. ST says we are entitled to 5 GB of $G data, so whether I use from phone or tither and use from laptop when in commute, I’m only using my allowance. Hard to understand these policies. — Kay

Solution: Hi Kay. The reason for your problem right is that the firmware running on the device is still from AT&T, which may be programmed to restrict tethering. A workaround for this restriction is to root your first so you can install third party apps that would allow you to share your internet connection to other devices. Rooting your S5 gives you more access to do things that are usually not made available by carriers including, of course, tethering. The procedure though voids the manufacturer warranty so make sure that you consider this fact before you proceed.

There are many online resources that offers specific instructions on how to root your Galaxy S5.

After rooting your S5, you can head to the Play Store and look for third party apps that you want.

Problem #3: Galaxy S5 can download but cannot browse websites

Sir. My issue is that I could not access internet in my Samsung S5 after I upgraded it to Lollipop. I cannot access Google Chrome, UC browser, system update, Google Play and many more but I can access only  opera mini. but in Opera mini I can only download up to a limit (say up to 20 MB only, if it exceeds it failed to download) and uTorrent (here I can download large files like 1 GB or 2 GB).

I am using Internet in my laptop using USB cable and I am shocked that it goes generally 2 to 3 MB per second.

Please help me. — Robin

Solution: Hi Robin. If the only change made on the phone prior to experiencing the problem was to update to Lollipop, consider doing a factory reset to ensure that the phone runs a clean firmware. After the reset, try to install Chrome browser and see if it works. Do not install any third party apps before installing Chrome to help you identify if any of them is the culprit.


See also Why Android Lollipop Causes Problems


Problem #4: Galaxy S5 unable to use StraightTalk mobile data

I am using Straight Talk and their IT people are useless!!  I can only get internet through Wi-Fi… I have tried rebooting and factory reset.  I have looked online and tried several different APN settings, but none seem to help, or I may be way over my head and APN settings may have nothing to do with it, but I have tried to turn the Wi-Fi off and I have nothing…Any suggestions. I am so frustrated at this point I’m thinking of getting another phone and going with Verizon so there is an actual place I can go and hand someone the phone and let them fix it.  HELP! — Anne

Solution: Hi Anne. If your main concern here is the inability of your S5 to use mobile data via StraightTalk network, only their technical support can really assist you in fixing it. Mobile data connectivity problems can be caused by factors that may be out of our control. Make sure that there are no billing- or account-related issues that’s preventing the phone from using mobile data. If this phone is not originally from StraightTalk, the existing firmware or operating system may be to blame. Performing a factory reset and doing other standard software troubleshooting procedures may not work simply because the issue may be network- or account-related.

As much as we would like to help, an issue like this is best resolved by your carrier.

If you want us to give you further assistance on this matter, please get back to us by providing more information than what you have provided above. We need to know:

  • If this phone previously belonged (locked) to another carrier
  • If the phone is compatible with StraightTalk’s network (see our suggestion for Stephanie above)
  • If the APN settings have been verified to be correct by StraightTalk
  • about any error messages you are getting when trying to use mobile data
  • about the phone’s system information like operating system version and the like.

Problem #5: Galaxy S5 not detecting the SIM card

Hello my S5 was working fine up in till 2 weeks ago it just started saying no SIM card. I went changed the sim card still not working. I rebooted it factory reset. But just today it started reading it but the 3g symbol  is transparent. I can’t use my data try to update but phone says all updates are done if I turn off my phone it will go back to saying it can’t read the sim card. — Ricardo

Solution: Hi Ricardo. Make sure that the SIM card is still working properly first. If you have another phone, try inserting the SIM to it to see if it’s operational. If it works, the phone’s SIM card slot may not be reading it properly. Try cleaning the metal connectors in the slot before inserting the SIM card again. If it still doesn’t work, consider getting a new SIM card.

Problem #6: Galaxy S5 won’t load sites like MLB, ESPN, Fidelity

My version just said 5.0. I am experiencing sites espn,, and now FIDELITY ( Who just changed their format) where I am getting tab crash and reload  and with Fidelity it just says “loading” like it is loading the site but it just sits there. I do my investment work with my phone so the fidelity issue is critical. Happens regardless of if on Wi-Fi, regular dedicated internet access point, etc. The sites come up fine on my laptop. I dont have a bunch of garbage on my phone and have plenty of memory. I’ve tried it with the site being the only page open, different times of day, locations. Does not matter. Issue to me seems to be amount of info being pulled up as Fidelity worked fine until they changed their format. — Rick

Solution: Hi Rick. If only these apps you mentioned are not working properly, try to  re-install them and see how it goes. If the problem remains after the re-install, delete the cache partition. Here’s how:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If you are trying to access these sites using a browser like Google Chrome, make sure that you delete its cache and data prior to re-installing it.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

ESPN and Twitter Announce They are Going to Partner Up

Twitter Photo Filters Twiiter and ESPN have plans to announce their upcoming partnership that will allow the social network to tweet out video clips of major sporting events such as the SuperBowl ect. They will be selling ads around those clips, this is a mutually beneficial partnership that will open up a new channel of revenue for Twitter and increase ESPN’s presence online.

Twitter has already collaborated with other broadcasters for instance Snappy TV a fairly recent startup and the likes of Turner Broadcasting, these two collaborations will allow Twitter to tweet clips of college basketball. There is no surprise that these two partnerships as well will have ads around them yet bringing in more revenue for the hugely popular social network.

More Updates and More Partners

Twitter has announced some major updates are on the cards for instance more types of content to appear in tweets, vines and other media show up in tweets now there is room for improvement such as live streams showing up in tweets. This will increase the amount of time the users stay on the service whether it be on their phones or on the full website.

Twitters has transformed into a media company selling ads around the media that they already display via their users tweeting and sharing videos and pictures, they have partnered up with various television outlets and they have their own music and video services in the form of Vine and Twitter music (#Music).

There have been more rumoured partnerships with a variety of other broadcasters, NBC is one of the companies rumoured to be in talks with Twitter, this marks a definite move in social media to incorporate traditional media into the new media. All of the content that will be available to their users via there newsfeed now will make their feeds more either clogged up with video that they just don’t want to see or this will engage their users even more.

Possible IPO

Twitter is getting everyone talking about them and there is no better way to do that than making partnerships with the broadcasters, there is speculations that the social network is going to float on the stock market soon. It would make sense since in the past few months they have came out with many more products and channels of revenue.

Could a Twitter IPO end up like Facebook and end up with a low twenty dollars per share, only time will tell whether it is a massive success on the stock market or just another Facebook.

Source – Gigaom

Slacker Announces New Streaming ESPN Events At CES 2012

Slacker made two big announcements at CES in Las Vegas this week. The first was that they are now starting to offer college sports in a live stream via ESPN radio.  As John from Slacker explains in the interview video above, this is just the beginning for their streaming technology.

ESPN and Slacker have had an on going content relationship since last year. ESPN Radio can be customized by the user where they can drill down to just the content they want, when they want it. Now with streaming they can also use Slacker radio to hear some of the best live streamed sporting events.

Their ESPN live sports streaming started on Monday night with the BCS Championship football game between Alabama and LSU. Slacker hasn’t announced where they are going with this technology officially but it paves the way to custom subscriptions and customized channels from a variety of events. (it could also mean real live broadcasts on TDGN).

In the video we also talk about Slacker’s new partners in Ford’s SYNC and Sonos home entertainment systems.

Finally, off camera, we got a sneak peak at Slacker’s new Android tablet application which was announced later in the week at CES on board Verizon Wireless’ Motorola Xyboard.


Sports Fans Get In The Game With The Connect Platform By One Up

After sifting through all the social media aggregators, photo apps, app discovery sites and other start ups all operating out of the same space we found something truly unique and well really freaking cool at TechCrunch Disrupt.

A new company called One Up, that can be found online at, has found a way for sports fans to socially connect and interact with their favorite professional sports games at a new level.  It’s Fantasy sports 2.0.  One Up has developed, Baseball Connect, Football Connect and Soccer Connect. Currently the games will roll out for iOS devices, but as they tell us in the video they just hired an Android developer who will start on Tuesday for a July launch.

See how it works and more after the break

Slacker Radio Partners With ESPN

We met with Slacker radio extensively at CTIA and guess what all you Android loving sports fans, Slacker Radio is partnering with ESPN to offer the ability to stay up to date on your favorite sports teams with the ESPN Channel. You can now listen to the full ESPN programming. You also have the option to customize your listening experience by using Slacker’s content search.

The Slacker ESPN partnership will offer three unique ways of featuring ESPN content as part of your Slacker Radio experience. The first of course is the ESPN channel chock full of ESPN programming.  The next way allows you to flag ESPN content the way you would an artist or song title. The third is the most exciting.

Soon Slacker Radio and ESPN will offer you the ability to customize your content to the “t” you’ll be able to create your own Slacker ESPN radio station with content from your favorite sport, or team and mix them up whatever way you want. Imagine watching ESPN Sports Center and them kicking the show off every time with only the news from your favorite sport or team. That’s a reality coming soon from ESPN and Slacker Radio.

As all you sports fans know ESPN is one of the leading providers for sports news and now with the ability to tune in anywhere with the ability of Slacker you will never miss out on your sports again. Below you will find the full news release, along with information regarding free and paid subscriptions.

ESPN on Slacker Radio will be available shortly. Also stay tuned to Slacker has some big news coming soon!

More including pics after the break

Nascar Sprint Cup 2011 Underway Be Prepared With Android

Many of you Nascar lovers out there may be looking for the best apps available for your Android phone so you can keep up to date with the latest news, highlights, and standings of your favorite Nascar driver. Well I have composed my top 4 picks to help keep you up to date.

Nascar News Live-by

This app helps keep you up to date on all the latest Nascar news straight from your Android powered phone with live news feeds that way you can read the news that intrests you the most.

Racing News-by iApp Ventures LLC. (Free)

This is another news feed app with the option of choosing your favorite Nascar news feed. The news feeds to choose from include Yahoo! Sports,, and ESPN Nascar.

ESPN Score Center-by ESPN Inc. (Free)

ESPN Score Center is an all a round great app for any sports lover. It keeps you up to date while out and about on all the Nascar races so you are never left behind on what is going on with the race.

Clock Widgets & News Feeds-by Shot ($1.49)

Shot is the maker of many different clock widgets and news feeds for your favorite Nascar Driver. They have several available such as Jimmie Johnson, Jeff Gordon, Dale Earnhardt Jr plus many more. The clock design is nice and the added news feed is a bonus for all you Nascar lovers out there.

Well, there you go my top 4 picks for all you Nascar fans out there. I hope you check them out and let me know how you like them!!!!!

ESPN Presents X Gams 16 App

By Cameron Wright, Special Contributor to TDG Online

Android fans have grown to love our little Android skateboarding, and ESPN has invited Andy to serve as our tour guide to one of the most intense sports competitions around with X Games 16 for Android with an ambitious goal: “We Need Total Coverage!” HST

The X Games app provides complete schedules, competition info, and athlete bios…” of the X Games 16 events. And in terms of the X Games schedules and information it shines. I have long wished for event organizers to create a truly complete event schedule for longer festivals and sporting events. ESPN nailed this.

As there are many different events occurring throughout the X Games they added the ability to purchase tickets for individual events. This is a great idea and hopefully it will be implemented in more applications similar to this. You can also choose to mark the events that you would like to follow throughout the games. This allows you easy access to the information that you find most important.

There are also Bios of the athletes. These include the typical stats height, weight, age, year stated, year pro, hometown, etc. This is followed by three columns allowing you to see a little bio, news, and competition history.

Finally there is the option to share your thoughts, the events you are planning to go to, and an option to take photos to upload immediately, as well as to send them easily to twitter and facebook. All of these features make this app work very well.

Unfortunately, it’s not without it’s issues. A few times the app would slow to a standstill. I tried this on two phones and ran into the same issues. Also, some of the news links in the athlete bios take you to an ESPN go site. My Evo is running Froyo with verified Flash working, but I could not use the internal browser inside the app to view the pages. I decided to test it, so I loaded it up in my browser and was able to see everything.

I don’t want to seem petty but if you offer everything in one, it should work. And if it doesn’t then by all means have links open into another application. My other issue was having Flash requirements for some aspects of the app when the majority of users do not yet have Flash compatible phones. This takes away from the experience. I must take my hat off because the app was ambitious and exceeded my expectations. ESPN really set a high mark for other developers and companies to reach.

Verdict: Very good application with a few issues. If I had been at the X Games I think this would have been indispensable to me. I applaud the ESPN X Games and their development team. They really put together a very handy and usable app. Despite my few issues I think that they have shown a great deal of innovation with this and I can’t wait to see what they can do for the next X Games.