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Galaxy S7 stops booting normally after installing Android Nougat, other update issues

We bring you another list of #GalaxyS7 issues. As usual, these problems are taken from reports from some members of our community. If you are yet to see your issue published, don’t forget to continue watching out for more of the same posts in the near future.

These are the specific topics we are bringing for you today:

  1. Galaxy S7 stops booting normally after installing Android Nougat
  2. Whatsapp keeps crashing on Galaxy S7 edge
  3. Galaxy S7 edge can’t read new SD card
  4. Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video
  5. Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users
  6. Galaxy S7 email won’t sync due to password issue
  7. Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 stops booting normally after installing Android Nougat

I downloaded the latest update (Nougat) over night. In the morning, I let it do its thing. Went through the update screen (green with the gears) and about 20 minutes later it was done. It rebooted and basically have been stuck on this loop of phone turns on, “Android System Upgrading Android..” with the bar stuck at about the “a” in upgrading. Couple of minutes goes by, phone restarts, I’ll see the lock with the blue and green lines that make a circle, it comes back on. Later. Rise. Repeat.

Sometimes when it’s on, i’ll try and go to settings or another app and it’ll go to a screen like it’s loading and nothing comes up. Just a white screen. I have no clue what to do next. I can’t save off anything on my phone because it restarts or wont even let me open an app. Not even sure if the phone connects to the internet/wifi in case it needs to download more info. Thanks in advance for any help. — PT

Solution: Hi PT. Although most update installations proceed as normal, some users may encounter problems. Such problems are caused by a wide variety of possible causes. We don’t want to discuss the reasons why updates sometimes fail on some users but focus on what you can do on your end. Because your phone no longer boots normally, or doesn’t allow you to load an app, creating a backup is out of the question. In an ideal situation, you are supposed to create a backup before you installed the update to prevent losing important data when a situation like this arise. Because you failed to do that, there’s no way you can recover whatever user data you may have stored in the phone’s internal memory.

As far as solutions are concerned, the only effective ones that you can try to do in this particular case includes wiping the cache partition and factory reset. These two solutions require that you restart the phone to recovery mode first. For details on how to do each of them, kindly follow the steps below.

How to wipe Galaxy S7 cache partition

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

How to factory reset your Galaxy S7

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Whatsapp keeps crashing on Galaxy S7 edge

I recently bought a new S7 edge from Dubai and on around the 23rd of February 2017, my WhatsApp crashed, in the sense that it opens for a fraction of a second and then closes. The data is all there and I keep getting chats from friends but i just can’t open it long enough to even open them. but if I am quick enough, I can access a chat or two after several tries. If someone sends me a message, it shows up in the status bar at the top of the phone and when I click on that, I can have a quick chat for a short time before it shuts down again. After many tries, I managed to get to the chat backup settings and managed to backup and change the setting to daily backup including videos. I backed up the phone and went to the Samsung store (when I got back to India) where they tried to reset the settings. When that didn’t work, they tried a factory reset. The gentleman restored the phone and Whatsapp but it didn’t change a thing. WhatsApp still refuses to stay open. It’s the newest update that they released.. With features similar to Snapchat. What do you suppose needs to be done here? Should I just ask the company to replace the phone? I’ve tried whatever options I could, at home and at the Samsung store. — Hayat

Solution: Hi Hayat. If this crashing issue only occurs when trying to use WhatsApp, that can be an indicator that the app itself is buggy, or that another app is causing to fail. To check if it’s the app itself that is causing the problem, there are two things that you can do.

The first one is to delete the app’s cache and data. Sometimes, an app’s cache can get corrupted or outdated so forcing the phone to create a new app cache may resolve the issue. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

The other thing that you can do is try another round of factory reset and observe how WhatsApp works when it’s the only third party app installed. This means holding off installation of other apps after a factory reset so you can check whether or not WhatsApp works or not. If it does, you can assume that one of the third party apps is interrupting Whatsapp app when it’s working. To know what app may be causing the issue is not straightforward and requires further troubleshooting. You must invest more time and effort in identifying it. Unfortunately, the only way to do that is by installing one app at a time and observing how WhatsApp works.

On the other hand, if the problem persists after a factory reset, even when it’s the only third party app installed, the cause must be something deeper. If possible, consider having the phone replaced to fix the issue.

Problem #3: Galaxy S7 edge can’t read new SD card

Hello. I am from Romania (Europe). I just bought a new Galaxy S7 edge. I bought a new SD card of 32GB and mount it, format it. I put on it music and I set the camera to save the photos on the SD card. After 2 days of use when I wanted to see a picture after making it with the camera it denied to open it. And the music wasn’t no where to find it in my phone. Then I understood my SD card was no longer appearing. I reset the phone and the music appeared again but no pictures. This is happening for a few days now. I lost all my pictures I made till now. I changed the SD card to an old one I had of 8GB that was working good. If it acts as the first one it means the problem is with the phone, right? Do I have to send it to be fixed? Thanks! — Loredana

Solution: Hi Loredana. Troubleshooting an issue like this is simple. If the problem won’t occur when using a second SD card (the old 8GB card), that’s a clear indicator that the new SD card is defective. To fix it, try to reformat it on your phone first. If that won’t work, simply discard it and get a new one (or use the old card).

If, the on other hand, the problem continues even with the old or new second SD card, try doing some basic software troubleshooting first as the cause may be caused by a third party app or an unknown software bug.

The first one that you must do is to wipe the phone’s cache partition to tell the phone to create a system cache. Kindly refer to the steps above on how to do this.

If wiping the cache partition won’t work, you can then try to see if a third party app is creating a conflict by restarting the phone to safe mode. Safe mode blocks third party apps and services so if your phone will read the SD card normally, you can assume that one of the apps is problematic. To restart your S7 to safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Finally, if the issue persists even when the phone is booted to safe mode, performing a factory reset may fix the issue. As the name suggests, factory reset will return all software settings to their defaults. It will also wipe all user data like photos, videos, music, etc. so make sure to create a backup before proceeding. Here’s how it’s done:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.

Now, we think factory reset will fix this issue but if, for some reason, the problem remains, consider having the phone replaced.

Problem #4: Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video

I was recoding a video on my S7, it froze. After a short time I tried to reboot but it wouldn’t shut down. The screen was black the power key top left shine blue and the two either side of the home button were illuminated. After a few minutes it shut down and I was able to power on. I recorded another video, all seemed fine. The next day I went to look at my videos to discover all the photos and videos had disappeared. I am using a PNY micro SD card. I’ve tried a reboot again, nothing. I’ve also tried the SD card in a computer, nothing. I can’t get onto my Samsung cloud either. I’ve had the phone since 23 December 2016. Please can you help. Thank you. — Yvette

Solution: Hi Yvette. If a second device like a computer can’t find your files in the SD card, or doesn’t seem to detect the SD card either, that’s a sign that it may had failed or had been corrupted for some reason. Try inserting it in another phone and see what happens. If the third device won’t detect or read it either, you’re out of luck as those files must be gone. The best that you can hope for is to see if the SD card can still be used after reformatting it.

To format an SD card, do the steps below:

  • From home, tap Apps > Settings .
  • Tap Storage .
  • Tap SD Card > Format.
  • Tap Format to confirm.

For your Samsung cloud issue, the best that you can do is to follow Samsung’s system in recovering your account in this page. Click on the “Forgot your password” link, enter and confirm the email you used to register, then type in the validation code.

Problem #5: Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users

I was using the Message+ app for texting and decided to switch to Samsung’s message app for texting instead. It works great except for one thing. I can send texts out to anybody, but the only messages I receive back are from people that have iPhone’s. Anybody I know that has an Android phone will send a text back to me and it will only go into the Message+ app not, the Samsung app. I have made sure that the Samsung app is my default app and I have also turned off the Message+ app to no avail. Any ideas on why this is happening and how it can be fixed? — Renae

Solution: Hi Renae. It’s an odd issue and we haven’t heard of it happening so it must be isolated to your device. There must be some misconfiguration in how the software handles SMS so kindly refer the problem to Verizon. We don’t work for Verizon so we have no data if this is a known bug, or if there’s a solution that you can do on your end. Contacting your wireless carrier may help you fix it.

Problem #6: Galaxy S7 email won’t sync due to password issue

My e-mail account won’t sync, even when I try to do so manually. I have tried turning on auto-sync, and it looks like the app is syncing but no new e-mails show up. It shows the last sync as several weeks ago. I tried re-booting, clearing the cache, everything. Nothing is working. I also tried going into the email server settings, but a message comes up that “A security connection error has occurred.” I tried re-entering my password, but that didn’t work, either. — Jean

Solution: Hi Jean. If your password doesn’t work at this time, that may be the reason why there’s a sync issue going-on. Make sure that you know the correct password of your email by logging in to your webmail first (by logging in using a browser instead of the email app). Once you’ve resolved your password issue, we’re confident that the sync issue will go away.

To be sure, reconfigure your email in the app after resolving the password issue. You can also try to wipe the cache and data of the email app if you want to ensure that there’s no bug that prevents it from syncing properly.

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #7: Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

I’m trying to set my alarm for the morning, and with the last update there was a giant save button that is no longer on the clock. I can’t find a way to save an alarm at all with the new update.

Also, the typing is incredibly slow. I’m currently writing this, and the keyboard doesn’t even catch up until I’m half way done with the sentence making it incredibly hard to detect errors in spelling. I really need an alarm to get up in the morning.  — Breanna

Solution: Hi Breanna. Whether you installed a security update or a major Android update like Nougat, we recommend that you do these steps to fix the problems you’re having (in this order):

  1. wipe the cache partition
  2. install app and system updates (if they are available)
  3. uninstall incompatible apps
  4. factory reset

We’ve already provided the steps on how to wipe the cache partition and factory reset above so make sure that you follow them.

The second possible solutions involve installing app or pending system updates. This will ensure that all apps are prepared to work with the current Android version running on the device. Keep in mind that installing an Android update does not necessarily mean that apps are updated as well. Outdated apps can lead to incompatibility issues which can manifest in slow performance and weird app behaviors. Make sure that you go over your list of apps and install updates that may be available in Google Play Store. We’re assuming that you don’t install apps from third party sources outside Google Play Store but if you do, it’s your responsibility to update them accordingly. How to do that depends whether a source has an available update for an app. Try to contact the developer if you aren’t sure if an app is compatible with the operating system you have.

Needless to say, you only need to install compatible apps. Bear in mind that not all apps are designed to work with all or with the latest Android versions. If you tend to install apps without checking possible compatibility issues, think again and visit the app’s Play Store page to read reviews from other users. Sometimes, developers will also indicate if their product is compatible with a particular Android version so watch out for that as well. The general rule is to ensure that you only install compatible apps.

We don’t know what alarm app you’re using so we cannot provide specific steps on how to save an alarm for you. Try doing some research on how to do that with help from Google.

 


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Galaxy S7 camera won’t take selfies, stuck in setup page after a factory reset, other issues

Welcome to another #GalaxyS7 post. We bring you more S7- and S7 edge-related in this material so we hope this will of help to our Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Half of Galaxy S7 screen is not working after it got wet

Hello. My name is Annmarie and I am currently out of the United States at the moment. But I have a Samsung S7. I should start out saying that I have had the glass replaced by a non-Samsung company. I have taken my Samsung phone into the shower with me and it has gotten wet before without a problem. However yesterday my phone was dirty and I decided to rinse it off in the sink. My phone was not submerged in water and I only rinsed off the top.

Shortly after, my split screen button starting acting up and working on its own. So I stuck the phone in rice for a couple hours hoping that would fix it. After a few hours I took it out and it seem to be working better not 100% but better period.

Then I went out to eat with my boyfriend. And all of a sudden half of my screen went black. The whole left side of my screen was black however the touchpad was still working. I could still select numbers, however, I didn’t know what they were because the screen was black.

So I reset the phone hoping that would work. When the phone starts up, the Samsung logo appears normal on the whole screen, however once it gets to the carrier screen it goes back to being only half. This is a big concern for me because I don’t have money for a new phone.

Is this something that I could get covered under the warranty of Samsung or am I just out of luck? or is there possibly anything else I can do? Slight change the screen came back on, however the left side is frozen on the home screen. — Annmarie

Solution: Hi Annmarie. First of all, we want to make it clear to you and to others who may read this post that putting a phone inside a bag of rice is NOT a fix. It is just part of a series of steps that a user must do immediately to apply “first aid” to a water damaged electronic device. The goal of placing your phone in a bag of rice is to hopefully allow the device to lose tiny remaining moisture in places that’s difficult to dry out. Rice is supposed to absorb moisture and alcohol (that you must use to clean a wet device). If your phone has already suffered damage immediately after it got wet, drying the device in a bag of rice is useless.

Secondly, if your phone did not have this problem before you intentionally exposed it to water, the screen assembly must be permanently damaged right now. If you’re lucky and the problem is only isolated to the screen, replacing this part may bring your phone’s normal functions. Otherwise, you may end up with a phone replacement.

Problem 2: Galaxy S7 POP3 email won’t sync

Hi. I am battling, since a couple of days ago, to sync my POP3 email to my S7 Edge. The email account is working as I am still receiving emails on my laptop but just nothing is coming through on my phone. I have tried manually syncing from the settings >> accounts page, and the time stamp gets updated but in the email account >> settings when I look at the details, the timestamp has not updated the last sync’d time (which makes sense as nothing has come through, Have tried to play around with the sync options but no luck. Any suggestions? — Nicola

Solution: Hi Nicola. Did you check the possibility that the email you’re using may be the issue? If you haven’t, consider wiping the cache and data of the email app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If that won’t help, contact your email service provider for support.

Problem 3: Galaxy S7 overheating and keeps shutting down on its own

Hello 🙂 I have a Samsung S7 which recently switches itself off after about 5 minutes of use. It gets very hot and then just keeps switching itself on and off in a loop until you turn it off manually. I haven’t dropped it or got it wet. When it’s briefly on if you try to for example to message someone no keyboard will come up. I have tried wiping the cache, made sure my apps are up to date and deleted most of the apps. I’ve also tried turning it on in safe mode but none of these things worked. I was advised to try a hard reset but I’m currently travelling so cannot back up the photos etc and I don’t want to lose them! Any ideas?! Thank you in advance! — Clharwood1

Solution: Hi Clharwood1. An overheating device almost always results to random reboot issue because your Samsung device is designed to do just that. Too much heat  inside the phone can potentially damage components so your phone will automatically turn itself off once temperature inside reaches a certain point. Although random reboot issue can sometimes be the result of a bad app or software glitch, your case appears hardware in nature. To check, you need to do a factory reset and observe the phone afterwards for at least 24 hours, when there are no apps and updates installed. If it continues to shut down on its own, you can assume bad hardware is behind the trouble.

Problem 4: Galaxy S7 won’t charge from a power bank after an update

Since the latest update, the phone charges very slowly or not at all unless I use the Fast Adaptive Charge plug. I can’t use a power bank any longer, either. I had turned off the Fast charge capability because the phone got so hot, and was using a USB hub that’s plugged into an outlet. Fortunately, I realized I needed to go to rapid charge setting and plug. However, it would be nice to be able to use a power bank at certain times. Now, my boss says his Note 4 no longer charges with power bank. I suspect it just updated and is the same issue. Any thoughts here? — Trish

Solution: Hi Trish. We’re not aware of any recent Android update causing fast charging to stop working, or to cause the phone to overheat while charging, so this may be an isolated. There’s a lot of information that must be collected in order to know if this is an update issue so it’s really difficult to give you an accurate diagnosis. We suggest that you try a factory reset first and see how it goes. If the problem is caused by a software glitch, factory reset should fix it. Here are the steps on how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Once you’ve factory reset the device, observe the phone for at least 24 hours and make sure that you don’t install anything (apps and updates). If the problem stays, have the phone repaired or replaced.

Problem 5: Galaxy S7 edge moisture detected error

Hi. I’m having major issue’s with my Galaxy S7 edge. Firstly, the USB cable wouldn’t charge my phone so I bought a new one. Then the phone worked perfectly for a week. Then I bought another charger lead then another. Then just last week, as I put my phone on charge I got a pop-up saying moisture detected. My phone couldn’t charge.

My wife brought the phone to our local Vodaphone shop and they sent it away. Long story short, they now are saying that it’s my fault. Never has my phone been near water or moisture.

I have bought a wireless charger. will this charge my phone when I get it back or will I continue to have problems? — Patrick-62

Solution: Hi Patrick-62. The “moisture detected” error only comes up if the device detects moisture in the charging port area. Samsung designed the Galaxy S7 to be water resistant but sometimes, moisture can be deposited in the hard-to-get area inside the charging port. To prevent causing damage to other components, the system will block any attempt to charge via USB cable, hence the “moisture detected” error. This does not mean that the phone is damaged though. To make the phone charge via USB cable again, you simply have to make sure that the charging port area is fully dried. You can do that by shaking the phone for a few minutes, or by using a hair dryer or hair blower to dry out the affected portion. When using a hair dryer or hair blower, make sure that you don’t apply too much heat as that might damage the phone. Getting the “moisture detected” error does not necessarily need sending the phone in as you can easily address it on your end. Just wait for your phone and we’re pretty sure it should be back to its working order.

And yes, using a wireless charger should work because wireless charging don’t need the USB charging port.

Problem 6: Galaxy S7 stuck in setup page after a factory reset

I recently factory reset my phone due to it not accepting any of my multiple attempts to do a complete system update. However since doing this, it refuses to let me past the setup screen. Every time I try to connect my Google account, or even try and skip the option, it repeatedly comes up with a notification saying “Unfortunately, Google Play services has stopped.”, to which it then sends me back to the beginning of the setup screen. Please help? — Georgia

Solution: Hi Georgia. There’s no way to skip the setup screen following a factory reset. If you’ve already tried doing another round of factory reset without success, the only way out may be flashing the bootloader and/or firmware. Below are the steps on how to flash a bootloader of a typical Samsung device. The exact steps may be slightly different for your phone so you want to make sure that you do some research. Remember, if flashing the bootloader won’t work, try to flash a stock firmware.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 7: Unable to factory reset Galaxy S7 due to FRP

My husband’s Samsung Galaxy S7 is locked. We cannot get it to factory reset. Google, Verizon, will not help. We are at a loss. It keeps asking for the original Google account and password which my husband has no idea. Can you please help us? — Teresa

Solution: Hi Teresa. Samsung and Google introduced another security layer for Samsung devices over a year ago called Factory Reset Protection (FRP). This security layer protects a phone by preventing a user from doing a factory reset on it unless he or she can enter the Google account credentials associated with the device. For most average users, their Google account is usually the email and password that they enter when setting up the phone for the first time. Samsung and Google obviously assume that everyone remembers their Google account credentials that they don’t provide any official way to address an issue like yours.

Fortunately, Android community is an excellent bunch and has provided a few ways to fix this kind of trouble. We haven’t validated each of them yet but we recommend that visit Google and check the videos for a possible fix.

Problem 8: Galaxy S7 camera won’t take selfies

One is can’t do selfies because I always get camera error and have to go to settings and clear cache but never can take selfies if I wanted to. Second problem is can’t read books in Nook and only have this problem with Samsung S7 and no other device or Android device do I have this problem. — Nancy

Solution: Hi Nancy. To fix your camera problem, these are things that you should try:

Reset camera settings. We assume you’re using the stock or native camera app, which, like any other app, can become problematic. Sometimes, bugs can appear out of nowhere following an update or installation of a new app. In some cases, a more drastic troubleshooting is needed to fix a problem. In most cases involving the pre-installed camera though, simply resetting the settings can be an easy fix. If you haven’t reset the settings of the camera app before, here’s how it’s done:

  1. Open the camera app.
  2. Tap the Settings icon at the top right corner (the one that looks like a gear).
  3. Scroll down to the bottom and tap Reset settings.

Delete camera app’s cache and data. If the issue remains after resetting camera app settings, your next move would be to delete the app’s cache. If nothing will change after that, proceed with clearing the app’s data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find camera app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the  Clear Cache and Clear Data buttons for the application.
  6. Tap Clear Cache and check how selfies work.
  7. Tap Clear Data if clearing the cache won’t help.

Use a different camera app. If, for whatever reason, selfies continue to fail, you then want to try using another app that can take selfies. There a lot of apps that you can try out there. Most social networking apps use the camera so you can try any of them. Your goal is to check whether the issue is specific to the camera itself (its hardware component). If the camera itself, and not the app, is not working, you won’t be able to take selfies regardless of the app you use.

Factory reset. If all apps won’t take selfies as well, do a factory reset to see if there’s a software glitch causing it. If the issue remains after a factory reset, you can bet it’s a hardware issue. You should have the phone replaced.

Problem 9: Galaxy S7 won’t turn back on after leaving uncharged for 2 days

Hi there. I wasn’t using my mobile for a day or two and the battery depleted somehow I guess and I am trying to recharge it, but unfortunately it’s not charging and not showing any sign of charging like the battery image shows up when you charge. It’s completely dead and won’t turn on, I have kept the phone on charging for hours now and turning it on is not helping. I have tried turning it on with Power + Volume Down key for 10 seconds, still no effect. Thanks. — Hassan

Solution: Hi Hassan. When the phone shows that the battery has 0% left, it’s not actually fully drained of power. A small reserve of energy is actually left there to give the battery circuit power to make itself ready to receive a new charge. Sometimes, physical damage, abnormal chemical reactions, or unknown battery issues can use up all power, including the small reserve, causing the battery to stop working permanently. This usually happens after leaving a battery unused for months on end. Your issue may be an isolated case since you said, you only left the phone uncharged for a couple of days.

Try to see if you can start the phone to alternate modes first. If the phone remains dead, you have no choice but to send it in.

Below are the steps on how to boot your S7 to alternate power modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 overheating and Back button not working, other issues

Here’s another list of #GalaxyS7 issues for today. Although the Galaxy S7 is an excellent hardware in almost all respects as compared with its current crop of rivals, the six topics below is another proof that it’s just as frustrating using it if it suffers from problems. We hope that our solutions in this post can help our community.

  1. Galaxy S6 cannot send SMS
  2. Galaxy S6 home screen has persistent Facebook and Messenger icon
  3. Galaxy S6 not receiving some SMS from O2 network
  4. Galaxy S6 edge plus sync issue fixed after installing an update
  5. Galaxy S6 overheating and Back button not working
  6. Galaxy S6 edge won’t charge and won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 cannot send SMS

I am traveling for work and have had message send errors since landing here. After landing my phone also took an update. Now let me preface this with prior to leaving for work I was having issues with sending messages on the LTE network. I downloaded an LTE switch and was not having issues on the 4G network. WCDMA only to be exact.

Since landing in Colorado it has been across the board. After combing your forums I have tried the following to no avail:

  • Factory reset my phone, this fixed it temporarily but not for long.
  • Thinking it may be a specific app I have tried starting my phone in safe mode. I’ve attempted to change the app, nothing.
  • I’ve tried changing the message center number. No go.

I’m banging my head against a wall over here. I am now able to make calls, but still no messaging capability. This was also affecting my data connection for a while as well but that seems to have been halted.

I also have turned off the enhanced LTE services. Tell me I’m not covering all my bases and you have an answer for me. Thanks for any help in advance. — Mike

Solution: Hi Mike. Services for voice calls and SMS are supposed to go hand-in-hand, which means that if you can do one, the other should work as well. Since that’s not happening in your case, there may be an issue with your phone, probably with the messaging in particular. That factory reset did fix the issue initially may be an indicator that a bug or setting may have changed something in the system afterwards. If you’re using a stock messaging app (Samsung’s Messages app), try to wipe it’s cache and data to see if that will make a difference. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

As you can see, the above steps are meant to address possible issue with a particular app only. Tapping on the Clear Data button is the virtual equivalent of uninstalling and re-installing the targeted app. This is an effective solution if the cause of the problem is on the said app itself. However, if the issue lies somewhere else, the steps above may not help at all. Remember, wiping the cache and data can be done on whatever messaging app you’re using so use it accordingly.

If the issue continues after wiping the messaging app’s cache and data, the next troubleshooting step you want to do is to use another app. This will help you determine if the current messaging app is buggy or not. There are many paid and free messaging apps in the Play Store so try to use as many as possible.

If nothing changes still, contact your wireless carrier and ask them for direct support.

Problem #2: Galaxy S6 home screen has persistent Facebook and Messenger icon

So I just recently got the Galaxy S6 and at the top of my screen you can faintly see what looks to be like Facebook. I can see a messenger icon and the bar that shows your feed and the search etc. And I can always see it like behind whatever app I’m on and even my home screen. It’s behind everything and I’ve tried to delete Facebook because I don’t even use it anyways and I’ve force stopped the app I’ve disabled the app and nothing so are has taken it off of my screen. The phone was bought off of another person that was selling hers so when I got it I did a factory reset on the phone and her phone number had already been taken off of the phone. So it should have been wiped clean and by all means the phone has been acting that way but I can’t understand why it looks like Facebook is always behind my screen. The phone was a gift for my birthday and I don’t want to seem ungrateful because I’m really happy I got it. But when it comes to stuff like this I feel like there’s got this one be a way to fix it and it’s driving me crazy to just always have it there and Would just really like this to be taken care of if there’s anyway I can. — Abbey

Solution: Hi Abbey. We don’t know what exactly you mean but we suggest that you check all settings that can change the appearance of the screen. These settings include:

  • wallpaper
  • themes
  • home screen, and even
  • lock screen and security.

Any of them can modify how the display look so make sure that you play with each one and change the setting that you don’t want accordingly.

Problem #3: Galaxy S6 not receiving some SMS from O2 network

Hi. For the last 3 months, i have been randomly not receiving text messages from the O2 network. Doesn’t seem to be any other network that there is an issue with. I can receive 2/10 or 4/10 or 0/10 etc., all sent on the same day. There seems to be no pattern to it. I have contacted 02 who have said there is not a problem with their network and they stated that if there was, then I wouldn’t receive any that were sent to me. I have contacted Vodafone who have stated the same. No one seems to have an answer. Also, notifications for Ebay, emails, other apps seem to sometimes come through and then sometimes don’t. HELP! — Corinne

Solution: Hi Corinne. Most of the time, an intermittent issue like this is caused by service interruptions or problems but that doesn’t mean you can’t troubleshoot the phone itself. There’s still a chance that a bug, setting, or interruption can be caused by factors that lie on the phone. The relevant basic phone troubleshooting  that you must do should include:

  • wiping the cache partition
  • booting to safe mode
  • wiping the messaging app’s cache and data, and
  • factory reset

Wipe the cache partition. This is a maintenance step that can be done whether or not you’re experiencing issues. This is to ensure that the phone’s system cache is updated all the time. A corrupted system cache can sometimes lead to erratic app behaviors. Wiping the cache partition may or may not lead to a solution. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S6.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S6 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Boot to safe mode. Booting to safe mode is not a solution in itself but rather a means to knowing if a third party application is causing the problem. There may be a third party app or another messaging app that prevents some messages from being received. That said, make sure that you observe how messaging on the phone works for at least a couple of days while safe mode is enabled. If the problem won’t occur while the phone is in safe mode, that’s clear indication of a third party app causing the problem. Here are the steps on how to boot to safe mode:

  • Turn your Galaxy S6 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S6’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Delete messaging app’s cache and data. The problem may lie on the current messaging app. To fix it, you must consider deleting its cache and data. Keep in mind that tapping on Clear Data button will delete all your SMS and MMS. If you want to keep some important conversation threads, make sure that you back them up before proceeding. Here are the steps on how to delete an app’s cache and data:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Perform a factory reset. Wiping your phone clean via factory reset is a necessity in your case. You need to revert all software settings back to their known working state to see if a software bug is to blame. Like in safe mode, you must observe how messaging works after you do it. Do not install anything right after a factory reset. Wait for a full 24 or 48 hours before installing any update or app. This way, the phone’s software is clean and there’s no possible third party app or service that can interrupt the normal functions. If the issue remains during the observation stage, the cause of the problem can be due to a network issue or sender issue. If possible, try to call the contacts you’re not getting SMS from to confirm that they have indeed sent something to you.

As a reference, here are the steps on how to factory reset your S6. again, make sure to back your files up before you proceed.

  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Insert your SIM to another phone. If you are in a GSM network, insert your SIM card to another phone and see if the problem continues. If it does, work with your carrier to solve the problem. We know you already contacted them but if the same issue also happens on a second phone, that’s proof that their system is not forwarding some SMS sent to your number. That’s a technical problem that only your carrier can fix.

Problem #4: Galaxy S6 edge plus sync issue fixed after installing an update

Re: sharing of source of failure to sync Galaxy S6 edge plus. While this may be obvious to IT pros, it wasn’t to a long time user with no history of problems during 14 months of owning my S6 edge plus — make sure you’ve installed to most recent Android update. I postponed the installation for a day, as I’ve done in the past with no ramifications. Having forgot that I did so, my MS server email account wasn’t syncing, although it did allow me to send and receive with no problems. I just couldn’t flag messages, and, although I could manually mark item as read, it wouldn’t automatically do so after I did in fact read them. So, I happen upon your site, attempted to follow the first suggestion and was again reminded of the pending update. After installing the update, all features were restored and working without incident. Odd, this particular update only affected MS server accounts, as my Gmail & Yahoo email accounts had no problems and synced just fine. — Michelle

Solution: Hi Michelle. We’re glad to know that your issue was fixed by simply installing a system update. As we’ve been hammering in almost all our posts, updates are released for a reason. Sometimes, updates include patches that can fix known bugs, while others are there to improve things under the hood. In general, it’s always good to install them rather than not. To minimize bugs in the system, make sure that you only install apps from trusted or reputable developers. A lot of Android problems are caused by having incompatible and malicious apps in the system. Stick to official or mainstream apps because they tend to receive updates more often.

Problem #5: Galaxy S6 overheating and Back button not working

Hi. I bought a Samsung Galaxy S6 via Amazon in June, 2016. Condition was: New. Now suddenly it got overheated and won’t work correctly anymore. Partly of the phone has been damaged, the return key doesn’t work. I sent an email for Amazon, but they told me to contact Samsung first. I did that and I did all the steps they told me to do, but it didn’t help. My phone still doesn’t work. It goes on but becomes very hot quickly. And the battery runs very quickly. I was a little bit angry and frustrated because I bought the phone for $429 and now after 8 months it is damaged.

Is there any way that you can help me? And if you cannot help me, can you send me a summary of our correspondence so they can work on another solution for me? Thank you in advance. With regards. — Esterline

Solution: Hi Esterline. Overheating and damaged button are hardware malfunction that cannot be fixed by a software hack. The phone needs repair, not some software troubleshooting. If you want to permanently fix the issue, you must either send the phone to Samsung, or have an independent service center check it. Repair requires a number of things including a trained technician to physically check the motherboard and other components, as well as necessary repair kits that only a service center can provide. It may sound unfair but repair is actually the effective way to solve your phone problem, unless of course you can have the phone replaced by Amazon.

Problem #6: Galaxy S6 edge won’t charge and won’t turn on

Hello. Last night, I was charging my Galaxy S6 Edge as I always do. The phone was charging just fine. However this morning I woke up to my phone being dead. I went to make sure the cord was still plugged in and it was, as was the charger. The charger was plugged into a surge protector, and I noticed the surge protector had been switched off. I’m not sure if a shirt or something had fallen on in, switching protector off, or if it was something else. Now whenever I plug my phone into a charger, the charge symbol will show up, but then it will disappear. It will not show it is charging. I have tried 3 cords, 1 not a fast charger, and 3 different outlets, none of which are a surge protector. My phone has installed 3 updates in the past month and a half, but i do not believe this is the source of the problem.

Help me Obi-Wan Kenobi! You’re my only hope! — Jonathan

Solution: Hi Jonathan. A lot of phones suffering from charging issues have defective or damaged charging ports. Try to use some form of magnification and inspect the charging port for dirt or bent pin. If you can see that a pin is out of place, or if there’s lint, it may be the reason why the phone won’t charge. If everything looks normal insider the port, you then need to check whether or not you can boot the phone to other modes. Only then can do some software troubleshooting. If the phone remains unresponsive and won’t boot at all, you must send it in so the hardware can be checked.

For reference, here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 keeps losing Wi-Fi, mobile data, and cellular signals after Android update, other issues

This is the final post for #GalaxyS6 issues for the week. We hope that those looking for solutions to similar issues mentioned here will find this article useful. We will resume publishing more of the same posts in the coming weeks so keep watching.

s6

These are the specific topics we discuss here today:

  1. Google Calendar and Task apps in Galaxy S6 opens links in Chrome instead of Gmail app
  2. Sprint Galaxy S6 periodically losing Wi-Fi, mobile data, and cellular signals after Android update
  3. Galaxy S6 buttons not working properly | Galaxy S6 screen is cracked
  4. Galaxy S6 keeps showing apps have stopped working
  5. Verizon Galaxy S6 can make or receive phone calls | Can’t hear the person on the other end when Galaxy S6 is receiving or making calls
  6. Galaxy S6 Edge won’t sync email after installing Android update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Google Calendar and Task apps in Galaxy S6 opens links in Chrome instead of Gmail app

Hello. I am using Google Calendar App on Android (have been for a long time with no issues, on multiple devices). I use the Gmail App for Android (also for a long time, no problems). I also use Google Calendar & Gmail on my desktop – all sync successfully across all platforms, including EVENTS ADDED FROM GMAIL that INCLUDE THE EMAIL LINKS. The all caps is now the problem – suddenly, when attempting to open these EMAIL LINKS in the Google Calendar App, the App included a message that I did not seem to be using the Gmail app & only opens the Gmail Inbox in Gmail Mobile Browser on the Chrome browser (Not the specific email). The same is true for links in Google Tasks (for which I use GTasks app) – as of the same time, those links no longer show & even if I add it manually to the task notes, it does not open GMail App – but the same GMail Inbox on Mobile Browser version in Chrome.

It doesn’t matter how I create the event, task or link, the result is the same – from More tab, create event – from a date or time in the actual email – automatic entry from email — adding the email link as a note to any calendar event result is the same, GMail Inbox in GMail Mobile Browser on Chrome. It is as if the calendar app, GTasks or phone no longer finds the GMail app. I cannot find a setting to “reconnect” them. Any suggestions?

Actions taken (not necessarily in this order):

  • account removed and restored apps
  • uninstalled and reinstalled phone
  • restarted app
  • caches cleared
  • looked for some change in permissions that could have caused this to no avail
  • confirmed phone software fully updated to most recent version available for it.

Thanks for any help you can provide. — Julie

Solution: Hi Julie. One thing that we don’t see in the things you’ve tried is to clear Google Chrome browser as the default app.  Go under phone Settings>Applications>Default Applications. Once you’re in default applications section, tap on CLEAR button beside Google Chrome and try again.

If that won’t work, wipe the phone via factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t change the behavior of the apps in question, it’s very likely that Google may have changed some codes that resulted to this bug. Don’t hesitate to contact Google for more assistance.

Problem #2: Sprint Galaxy S6 periodically losing Wi-Fi, mobile data, and cellular signals after Android update

Hi. Phone- Samsung S6. All updates to date. Very Strong Wi-fi signal —  52Mbps. Software Version: G920PVPS3CPG1 Hardware: G920P.02 Android version: 6.0.1 Security:  MDF v2.0 rel 6 VPN v1.4 rel 6.1

Saw that you gave an answer to Chris about connection problems with home Wi-fi. I keep my phone on my desk, which is >10 feet from the WI-FI / router. I do not have restrictions and everything was working fine until about 2-3 weeks ago when Droid updated to the newest software. Since then it drops signal all the time … wi-fi, mobile data, etc. even when it has 2-4 bars of service. Took it to Sprint. They did the PRL and something else to it…said that might fix it…ha..no it did not.

Anything you know of might be making it switch off from Wi-fi or mobile data areas? Like I said, I leave the phone sitting there…20 minutes later…you have lost data connection and nothing has changed. Router has been reset, etc. and it’s basically only 4 months old. My computer does not lose connection or anything else connected to the WIFI….3 tablets do not have the problem. I depend on the Wi-fi for phone service in this low lying area so at night I wake up, lost connection, no phone service now either…hit wi-fi to reconnect. It will…just needs a kick sometimes. — Darryl

Solution: Hi Darryl. There are two basic things that you must do if problems occur after updating Android — wipe the cache partition and factory reset. If you haven’t tried wiping the cache partition yet, kindly follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Observe the phone for sometime so you’ll know if the problem remains. If nothing will change, do a factory reset. Steps are provided above.

There’s a reason why developers release updates from time to time. Now, sometimes incompatible/outdated apps can also result to conflicts with the operating system. Make sure that ALL of your installed apps are updated, or more importantly, designed to work with whatever firmware version you have. Due to Android fragmentation, making sure that apps will work properly with almost all Android devices and firmware version can be very demanding for developers. An app designed to work with Android Lollipop may now become buggy when used with Marshmallow or its later versions. It’s also worth noting that changes made by carriers to the most recent Android iteration can result to a unique bug for a particular phone model. For example, AT&T firmware update may lead so some form of SMS-related issues on their devices, which will be unheard of in the same device running on Verizon network.

Some network-related issues may also be attributed to a buggy or outdated baseband version of the phone. Baseband version is an operating system solely used by an Android device’s modem or communication processor, which is a chip responsible for processing all networking functions. The code used by the modem is separate from Android (operating system) so it must also be updated periodically so that it works harmoniously with whatever new changes to Android OS brings. Because modem chips running in some Galaxy S models may not be manufactured by Samsung (other manufactures include Texas Instruments, Qualcomm, or Intel), firmware update for a particular chip may not be up-to-date (although most of the time third party manufacturers include their own updates with carrier Over-the-air updates). Since only the firmware developer from a carrier knows whether or not there’s a baseband version update included in a usual OTA update, there’s no way for us or the users to know it. If your network-related issues stay after a factory reset, we strongly suggest that you seek help from your carrier.

Problem #3: Galaxy S6 buttons not working properly | Galaxy S6 screen is cracked

Hi. My lock button and home button work…occasionally … to be modest. They work about 10% of the time I push them. I tried to turn on the accessibility menu but those don’t work either. When I booted in safe mode, I got the Android service screen with “Optimizing App 3 of 3” before getting to the lock screen while holding the volume down button. In safe mode, the problem persists when I am in a factory installed app (such as Gmail). The problem did not happen when I did not have an app open (when I was at the home screen hitting the lock button).

I installed button savior, and this allows me an option to lock or power off my phone consistently, but all of these symptoms seem so odd and inconsistent with either completely hardware or app issues.

Please let me know if you have any idea what may be going on and how to fix it. Also, I don’t think it is related, but my screen has been cracked almost since I got the phone – just in case it is relevant. — Cat

Solution: Hi Cat. If software solutions (like booting in safe mode, wiping the cache partition, or factory reset) did not help, then you can assume that you have a hardware issue. A cracked screen is NOT normal and is usually an indicator that the device may have been dropped. Also, a hardware button that doesn’t work of the time is a clear sign of hardware malfunction. All these signs should have prompt you to seek professional help. There’s no software “magic” that you can do to fix them on your end. Have the phone’s hardware checked so issues can be identified. Better still, simply have the phone replaced. A repair on this type of issue may not guarantee a full fix.

Problem #4: Galaxy S6 keeps showing apps have stopped working

Trouble started Labor Day weekend with apps displaying the message “Unfortunately Maps, Calendar, Lyft, Google UI, Google Play, Pandora ect. has stopped.” On occasion a prompt to report the problem would pop up and I would attempt to send it. Some times going through, others I’d simply be flooded with stopped app errors. Then it began restarting itself. After 10 minutes or so it would calm down, but as the weeks progressed, it got worse until now it refuses to be turned off via the power button, though it does vibrate and restart when pressed though no power menu is displayed. Repeated scans with AVG mobile have shown no problems, and I have a minimum of apps. I was able to get to safe mode, however while it “initialized background” it would restart. It also enables NFC every time. At this time, I am just waiting for it to lose the last of its 22% power. Until I hear from you, I’ll simply drain the power to FORCE it to shut down and plug it in an attempt a proper restart. Earlier tonight the android OS updated and optimized 40 apps followed by an additional 10. — Hitch

Solution: Hi Hitch. These are things that you can try (in this order):

  1. Do a factory reset (steps provided above)
  2. Observe the phone for a few hours (without installing back your apps)
  3. Contact Samsung (or your carrier) for replacement if nothing changes

The first two steps are important if you want to find out if a software modification has resulted to apps crashing constantly. You also need to do them if you attempted to root or modify the official firmware prior to contacting us. Flashing custom ROMs or rooting can lead to problems at times. Make sure to flash the stock firmware if the problems started to appear after you installed a custom ROM.

If you dropped the phone or got it wet (without notifying us about it), forget the first two steps and simply proceed to the third. Doing any software solution won’t help.

Problem #5: Verizon Galaxy S6 can make or receive phone calls | Can’t hear the person on the other end when Galaxy S6 is receiving or making calls

No one can hear me, whether I call them or they call me, no one can hear me. My phone breaks up so badly they can’t make out a thing I am saying. I use my phone for work, and my customers get so mad I have to stop and find a phone! Verizon told me it was APPS on my phone. I took ALL the apps off, and still have the issues, so now I have a $700 useless phone. I can’t even use it for apps, which I don’t understand since my son has LOTS of apps and can still use his phone as a phone.

This is a serious problem for me and Verizon will not help at all. I have done both soft and hard resets, I have taken all the apps off, I have downloaded the Kill Task, I have turned it off and on a million times. The only thing left to do is run over the stupid thing, unless you know of something I haven’t tried. — Valerie

Solution: Hi Valerie. To check if it’s really an app issue, do another round of factory reset and observe the phone for a day. Make sure that you don’t re-install your apps during the observation period.

If you’ve already tried the software solutions we mention above without apparent change to your phone’s behavior, now may be the time to find a replacement unit. There’s a big chance that the problem is hardware in nature, possibly a bad microphone, so getting a new phone (or having the microphone replaced) is the resolution.

Problem #6: Galaxy S6 Edge won’t sync email after installing Android update

My problem is the following: I have the S6 Edge configured with my Outlook work email account and two Gmails accounts. After I installed one of the Samsung Android update, I have stopped receiving emails. What happens is that I need to enter the mail app so it syncs and I can receive the emails. This is driving me crazy because I need the phone to let me know when I receive new email. What´s the point of me having to refresh my email every 15 minutes to see if I receive an email? I checked the sync options and reconfigured the account several time with my company´s IT guy and they got to the conclusion that this was an error with the last Android update that Samsung was going to correct in the next update.

Yesterday I installed the new Android update with the hope that this would be solved and I´m at the same place. Do you know what is happening? Fun fact: when the phone is charging (I mean connected to any power source, emails arrive just fine) Thanks!! — Martin

Solution: Hi Martin. We don’t know what’s happening either but if the issue started after an update, wiping the cache partition and doing a factory reset may help. If these two change anything, then you may simply have to wait for a patch that may address this bug.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network, other issues

Welcome to another article that covers some #GalaxyS7 problems and solutions.

s7

Below are the specific topics we discuss in this material today:

  1. Water-damaged Galaxy S7 keeps rebooting on its own
  2. Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network
  3. Galaxy S7 won’t turn back on
  4. Unable to configure Hotmail account on Galaxy S7 email app
  5. Galaxy S7 not showing Outlook notes
  6. Galaxy S7 from US Cellular won’t work with other carriers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water-damaged Galaxy S7 keeps rebooting on its own

Hi. Running an SM-G935FD. Had water damage that caused reboots, had to shut down. pulled apart, used ultrasonic + 99% isopropyl to clean. Installed new battery. I am now able to power up phone, but get flickering screen [screen since stopped flickering – could have been some alcohol still not evaporated?] and won’t boot in safe or standard mode – sticks on SAMSUNG – GALAXY S7 EDGE – POWERED BY ANDROID screen. Blue light pulses (assume this is power?). I CAN reboot into recovery. I can see with ADB but can’t execute any commands other than side load [can use add fully once TWRP installed]. I’ve wiped cache and done factory reset. I can enter ODIN mode, and have installed CF Autoroot for the 935F, and then TWRP, but still stuck in same mode unable to complete a boot. I can access logs from recovery mode but not sure what to make of them. I installed TWRP Recovery and can use TWRP, access the file system, etc. I then flashed factory ROM successfully using 4-file and PIT, did a NAND ERASE ALL, EFS Clear and Bootloader Update, all successfully. After the 4-file flash/PIT/reset, in ODIN mode I get Current Binary: Samsung Official and System Status: Custom Warranty Void: 1AP SWREV: B:1 K:0 S:0 I then reinstalled CF Autoroot, then TWRP. Using TWRP, wiped data, repaired file system, and fixed contexts. Binary is now also showing “custom.” I still can’t complete a system boot, safe mode or otherwise. TWRP recovery seems to be working fine, and I can browse file system using TWRP or adb. The “System Status of “custom” after a full flash seems fishy to me… I’m at a loss as to what I should do next. Seems like the hardware is working given TWRP and ODIN functionality, so I would have thought one of these system flashes would have solved the problem. I have not yet wiped the system partition using TWRP, as I assume the flash with PIT and system repair (TWRP) would have effectively done this as part of their processes. That may be where I go next, and then reflash the firmware.  — Mike

Solution: Hi Mike. If water damage is a medical emergency for a phone, pulling the phone apart and cleaning it with alcohol are the first aids tips that you can do. They are necessary tricks an average user can do to mitigate the damage but hardly the solution. Sometimes, quickly opening the phone and cleaning the water-exposed parts may save the device from permanent damage but most of the time they need luck to work effectively. The rule in dealing with a wet electronics is: if problems continue well after you’ve done the basics (like the things that you mention in your problem description above), then the hardware is suffering from severe malfunction and you need to have it checked for potential repair or replacement. That even system flashing procedures did not change anything is a strong indication something’s not right with the hardware. That should tell you that no amount of software tinkering will help you resolve the situation. Since you’ve already tampered with the hardware, Samsung won’t definitely touch your phone. Find a good technician that can help you diagnose all critical hardware components including the buttons.

Problem #2: Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network

Hello. I just purchased a Galaxy S7 (replacing an S3). I set up the default email up with my Comcast email addresses but when I am connected to my home network (xfinity/comcast) emails will not sync. I receive a message that “imap.comcast.com server cannot be reached.” I’ve tried all the various security and port settings (at least I think I’ve tried them all, including even switching to POP3) and it still won’t sync. BUT, if I connect to the nearby xfinity hotspot, or am connected to the wifi network in my office, email sync works fine. (Haven’t tried other networks yet as phone is so new.) is there some setting different in my home network as opposed to other network that prevents connecting to the Comcast email server? Thanks in advance for any suggestions. —  Tom

Solution: Hi Tom. If email sync works fine in other Wi-Fi networks or in mobile data connection, then you must focus your troubleshooting on your Comcast Wi-Fi network settings. Sometimes, setting the router’s firewall to low can fix problems with syncing. If you don’t know how to access your router’s graphic user interface (GUI), contact Comcast and ask for step-by-step instructions. Another good thing to check is to ensure that your phone’s MAC address in not blocked by some router functions. Since you’ll be dealing with Comcast equipment throughout your troubleshooting, it’s better if you get hold of Comcast representative during the entire process.

Problem #3: Galaxy S7 won’t turn back on

Hello. I was charging my phone overnight. Next morning my phone was dead. Since we were on holiday and I had to drive the car, the first time I got to investigate in my dead phone was the afternoon. The phone was dead: No LEDs were glowing and the screen resisted black. However, the phone was pretty warm. It seemed still to be running in the background. I tried to soft reset, hard reset, force reboot, boot into download mode/recovery mode. -> nothing worked out. The only life signal I can recognize is the phone getting warm when charging (even right now). No orange LED is glowing when charging! Finally I have to say: The phone was barely 5 days old. Pretty sloppy, Samsung. Thanks for the help (: (I know my English sucks, I didn’t focus too much on it though). — Alexander

Solution: Hi Alexander. Potential solutions for an average user in this case are limited to basic things you’ve already tried — soft reset, hard reset, recovery mode and/or download mode attempts. That doing them did not improve the situation is a sign that something is preventing the phone from booting up normally. The causes can range from a bad battery, broken button/s, other hardware malfunction, or even a bootloader/firmware glitch. If you never dropped the phone or got it wet prior to noticing the problem, then Samsung can definitely replace the device free of charge.

Problem #4: Unable to configure Hotmail account on Galaxy S7 email app

I have a new Galaxy S7, which I managed to add a Hotmail account to as well as a Gmail account ( which I barely use). My Hotmail account is the one where emails come through onto my device, but they kept getting deleted every day when I wanted them to stay… unless I manually deleted them. I couldn’t find where to configure this so that they stayed on my device so I deleted my Hotmail account from my device and tried to re-add it since I’d read I could fix this problem by manually setting it up through a POP server (or something to that effect). I’ve since tried to add it and it says authentication failed. I’ve tried to do a manual set up and one where you just put your email address and password in, to no avail. I’m not sure why it would work before and now it doesn’t. Please can you advise me how to fix this. Many thanks. — Rachel

Solution: Hi Rachel. Most of the time, authentication failed error is triggered by entering an incorrect username and/or password. If you’re 110% positive that correct username and password are provided, then the error may be caused by something else, like a Microsoft-side restriction. We can’t see any reason why setting up your Hotmail account using POP will be blocked by Microsoft but it’s possible. To make sure that you have the right username and password though, try signing in to your Hotmail account on another device like a computer. Once, you’re signed in, go under your account settings (by clicking on: the name of your account (at the upper right hand side)>Account settings>Security and privacy>More security settings, and turn off any security feature you may have enabled (don’t forget to set them back in place afterwards). If the issue remains, try using Microsoft’s own email app. Otherwise contact Microsoft and ask direct assistance on why you can’t configure your Hotmail account in an Android device.

Problem #5: Galaxy S7 not showing Outlook notes

I switched from Samsung S4 to S7. Glad with everything but there are 2 features that I enjoyed with Galaxy S4 that I have not been able to set up again in my new phone. Here they are: 1) I want to be able to manage both my Hotmail and Gmail account under one comprehensive account, how can do this in my new phone? 2) I could synchronized all my contacts perfectly but I have noticed the phone does not display the Notes coming from the Outlook contacts, it only display if the contact is Samsung. How can I solve this? I want to be able to see the Notes that I had in all my contacts. I hope you can help. — Mrumbos

Solution: Hi Mrumbos. The answer to both of your questions depend on the app you’re using. Depending on the firmware version running on your phone, the native email app may or may not support both Hotmail and Gmail functionalities. To know, simply configure your accounts and see if your desired features are present (although it’s highly unlikely that the native Samsung app will show your Outlook Notes). If you really need your Outlook Notes, we suggest that you install the Outlook app and add both your Hotmail and Gmail accounts in it. This will allow your Outlook notes to work. You can also try Google’s own Gmail app but again, your Outlook notes may not be available in this app.

Problem #6: Galaxy S7 from US Cellular won’t work with other carriers

Okay, long story short i picked up a US Cellular S7 for my 61-year old mother who wants an upgrade from her aging broke-ass Evo LTE and ex-Sprint phone from my brother. I checked with US Cellular before purchasing the phone and even had the guy at the store make sure it was unlocked and clear but not a single prepaid will activate the thing. StraightTalk, Boost, Net10. 

I’m assuming it’s the phone specifically since it runs an LTE 4G SIM. My brother in the meantime dropped Sprint after his contract was fulfilled and went to activate his S5 which is a SM-G900P on StraightTalk. They will not accept it. He also has a 14-digit ESN.

I have used websites as well as called. I have even used the recalculated ESN from the luhn “i know i am spelling it wrong” calculator. So I’m sitting on a $125 brick at the moment. simply wanting to get it activated. For her 3G only is fine. If it comes to it i have her EVO LTE and my old S3 with a broken port for ESNs. I’m not getting into the legality of it since we own them all completely legally. I know it’s a bad idea. I’ve been told but i just need to know where i stand. I’ve already soft bricked her S7 and had to recover it hoping i could somehow flash a stock rom and since it’s pretty much a US Cellular dead zone where she lives, i thought maybe flash the PRL since i believe the frequency is the same one 3G, that at least she would have a working usable phone.

we can even use my brothers old 900p for her if we were able to get it activated. Any help would be amazing. I’ve been working on this every day for almost 2 weeks posting on howardforums and gsm forums. trying to locate cdma software that’s more than a demo. i just need some advice from someone who has much more in-depth knowledge of what I’m attempting to do.. thank you. Thank you again. — Jeremy

Solution: Hi Jeremy. We doubt there’s anything that we can do to help you with this issue. First of all, not all carriers have the same policy towards accepting unlocked phones. If they say they can’t accept your phone, that it. Period. There’s nothing that you can do about it. No amount of software modification or flashing will help you connect to the network you want. Your phone must be permitted to connect to a carrier’s network first before you can use their services. If the only available network in your mom’s place won’t accept your unlocked US Cellular, you’re out of luck.

Another thing to consider is about ESN, since you mentioned it. CDMA phones like the ones from US Cellular uses an electronic serial number (ESN) to identify a network on their device instead of a SIM card (which is the one used by GSM networks). If the ESN of your US Cellular S7 is bad because it was previously reported stolen, previous owner still has an outstanding account balance, or the device is still active in US Cellular network, then you cannot use the phone in another carrier’s network. Keep in mind that carriers have a way of knowing if an ESN is bad or not and that can be one reason why they refuse to accept it in this network.

Thirdly, unless this specific US Cellular phone is a global phone, that is, it’s both capable of connecting to CDMA and GSM networks (which is highly unlikely), there’s no way you can use just insert a SIM card of a GSM network and use it. CDMA phones won’t work on GSM networks most of the time so make sure you know the specifics about your phone before attempting to use it on a GSM network. Also, even if you have a global phone, you may still have to unlock its GSM capability by calling US Cellular. If the phone is no longer in contract with US Cellular, you can call them and ask for a GSM unlock code (if the phone is GSM capable in the first place only!).

Regarding your main point about possible tweaks that might help you “unlock” this CDMA phone to allow you to use it on another network, the answer may lie not in our blog but in others. We don’t provide the type of software hacks that you’re looking for. And yes it’s about the legality of it. Kindly look for them in other forums if you have the time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.