Archives for

download mode

Fixing Galaxy Note 4 power drain issue, other battery power problems

Note 4

No Android user is spared from a power drain issue on their devices. The issue is, most of the time, not caused by poor hardware but rather software. The number and quality of apps running in a device can make or break any one’s experience with an Android device. Buggy updates can also be to blame from time to time. In fact, there are so many reasons why an Android device, like an#GalaxyNote4, leaks power faster than normal. Generally speaking, power-related problems are some of the most common complaints we receive from our community. We hope that this post can shed light on some of these problems.

Here are the specific topics discussed in this article today:

  1. Galaxy Note 4 battery losing charge very quickly
  2. Galaxy Note 4 stuck in boot screen
  3. Third Galaxy Note 4 with same battery issue
  4. Galaxy Note 4 random bootloop issue
  5. Galaxy Note 4 randomly “dies” when not connected to a charger
  6. Fixing Galaxy Note 4 power drain issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 4 battery losing charge very quickly

Okay, so I can be using my Note 4 and the charge will be fine, but once it drops below 50-30%, the shown percent either won’t change for a while or will move very slowly. Then all at once it will drop to around 10-20% and then 5, to dead within a few seconds. No particular apps or anything cause this kind of battery issue. Then it will turn back on at 0 or 1 percent. Sometimes however, it will just die at the 20% mark and not drop fast.

Another issue is seen when using the app SnapChat. The phone can have 50 or more percent but, if trying to send a simple picture on the app, it will immediately shut off and say 0% when plugged in. The SnapChat range really depends on the percentage. Some days it will last until 20%, while others it dies at 65 or 70 percent. — Cody

Solution: Hi Cody. Your first task is to narrow the possible causes why the battery acts this way. An issue like this can sometimes be caused by a software bug. The phone’s physical battery is simply a dumb cell that stores and discharges power. Charging process and power consumption is managed by your phone’s operating system, which can sometimes become corrupted. It is therefore logical to narrow down the causes by doing software troubleshooting first.

Battery calibration is a good way to start here. Battery Stats, an Android operating system feature that tracks battery capacity can sometimes be mistaken. It may at times give the false reading causing the phone to automatically shut the system off. To rectify this, calibrating the battery must be done. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If there’s something wrong with how the phone’s operating system manages power usage, battery calibration should fix it.

If nothing changes though, there’s a big change that you have an issue with the battery itself. Keep in mind that battery loses capacity over time. If you have been using the phone for over a year now and you charge it at least once a day, there’s high likelihood that the battery has simply lost a significant amount of capacity. Try using another battery to see a difference.

Problem #2: Galaxy Note 4 stuck in boot screen

Phone stuck on Boot screen. “Samsung Galaxy Note GT-N7000”. Cannot access the startup menu (Volume up, Home, Power). Phone just cycles off and on to the same boot screen. Tried battery out and hold power key for 1 minute. Can access download screen “Warning – A custom OS can cause etc” and then select “Continue” using the volume up key. Gives screen showing:

“ODIN Mode

Product Name: GT-N7000

Custom Binary Download: No

Current Binary: Samsung Official

then the android green logo followed by..

Downloading….

Do not turn off target”

However, unable to make a successful connection via the USB to Kies 2.6 on the laptop.

Prior to locking up the phone had shown low memory warnings and had also locked up a few times but always recovered. Failed to start after overnight charging. No new software recently installed.

Micro USB card removed.

Can’t seem to access anything else apart from the download screen.

The phone is in mint condition so I’m reluctant to just can it.

Any ideas? — Mark

Solution: Hi Mark. You are left with little to nothing in terms of troubleshooting or solution in this case. Accessing Odin mode is useless unless the phone talks to a computer properly. As it is, you cannot even flash a new or stock ROM to your device so you can boot it back normally. Since recovery mode access is out of the question here, the only thing that you can do is to seek help from Samsung for more advanced troubleshooting or  unit replacement. If this phone is part of your mobile plan, call your wireless carrier for information how to have it replaced.

Problem #3: Third Galaxy Note 4 with same battery issue

Battery won’t charge beyond about 75%. This is the third new Note 4. All 3 have had the same problems. The newest one had they problem from the beginning. I’ve tried 2 factory chargers, 2 generic chargers, multiple outlets, factory resets including formatting the SD card, tried 2 batteries, Ice discharged residual electrical energy from the unit, had multiple Sprint technicians clean and examine the devices and check the batteries. I’ve spoken with Samsung customer support and a Samsung sales rep. The Samsung guys and the Sprint technicians agree that this is a software issue and not related to any physical problems on an individual phone. Neither Sprint nor Samsung will accept responsibility and Sprint is only willing to keep replacing the unit without addressing the problem, moving the problem up the chain of command or providing an upgraded unit. The 2nd unit had the problem immediately and I exchanged it within 1.5 months, after extensive testing. The 3rd unit is only a couple days old. I’m seeking advice and assistance, either with holding Sprint and Samsung accountable or fixing the problem.

Thank you. — David

Solution: Hi David. If this has been the third unit with the same exact problem, a third party app may be to blame. If you installed the same set of apps on all phones, one of them must be behind this trouble. Try doing a factory reset and observe the phone for a couple of days without installing any third party application. This is the best way to confirm our hunch.

Problem #4: Galaxy Note 4 random bootloop issue

Every time I press the power button on my phone, it shuts down and then gets caught in boot loop for a little bit: it starts up again and says “Samsung Galaxy Note 4” and then will shut down and restart again until it finally starts up all the way. It has happened in the past every now and then but has been occurring more and more recently until yesterday when I couldn’t press the power button once without my phone quitting. I have resorted to pressing the home button to turn the screen on and waiting until the screen times out so I don’t have to press the power button to turn the screen off. What should I do? Thanks in advance for your fast reply! — Benjamin

Solution: Hi Benjamin. This may be an operating system issue. Make sure to back up your personal data (photos, videos, contacts, etc) and perform a factory reset. For reference, please see steps below on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #5: Galaxy Note 4 randomly “dies” when not connected to a charger

Hi, my phone is experiencing some major battery issues. In the morning when I wake up for class, I unplug my phone at 100% and go on to my day. The battery drain is normal, but when I open certain apps when it’s not plugged into the charger that phone “dies”. The reason I put “dies” in quotes is because if I wait around 40 minutes to an hour I can turn it back on, it having the same battery as when it “died”. I honestly do not know why it does this, I have a screenshot of the power consumption and it shows a massive dip down to 0% then back up to around 50ish. I deleted many apps I no longer use and emptied a lot of space on my phone, and that seemed like it helped, but it didn’t. When it gets lower that 80% is when it starts to randomly “die”. I have attempted to turn on both of the power saving modes that the phone has pre programed and both dont do anything. — Noah

Solution: Hi Noah. Please see our suggestions for Cody above. Make sure that you do a factory reset before attempting to replace the battery itself.

Problem #6: Fixing Galaxy Note 4 power drain issue

My Note 4 was working fine earlier today. Unfortunately my phone has now crashed. It was performing perfectly fine until my phone was down to fifteen percent. after that when I plugged it in I noticed two things:

  • My phone was still dropping power even though recognizing that it was plugged in and charging.
  • the other problem I noticed was that the screen brightness I could no longer manually adjust. It is now completely dead and plugged in registering that it is plugged in and charging. It is unresponsive except for the blinking LED light letting me know its charging.

When I also press the power it lets me know it’s charging at 0%, it has been this way for roughly 2 hours several different charging cords, wall ports as well as computer ports still no response. While the phone was still functioning i put the phone into safe mode where i was able adjust screen brightness where as before i could not. Unfortunately before i could uninstall the new app (word Crush) my phone died and has been unresponsive except for the above mentioned. — Paige

Solution: Hi Paige. Please follow all the software troubleshooting and solutions mentioned in this post like calibrating the battery, doing a factory reset, or replacing the battery. Any of these three should help you fix the problem.

We noticed that your battery is also draining power even when it’s charging. That can due to a hardware malfunction and has nothing to do with software. Sometimes, a bad charging USB port can cause unnecessary power loss even when charging. If nothing of the three solutions mentioned won’t fix it, have the microUSB port replaced. Better still, consider having the phone itself replaced.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 lost dual SIM functionality when sending SMS, other issues

Welcome to yet another post that addresses #GalaxyNote5 issues. In this episode, we give you 4 different topics we received from some of our note 5 users for the past few days.

Note 5

Below are the specific topics discussed in this material:

  1. How to recovery files from a Galaxy Note 5 that only boots in download mode
  2. Galaxy Note 5 lost dual SIM functionality when sending SMS
  3. Water-damaged Galaxy Note 5 not working
  4. OK Google not working after updating Galaxy Note 5 to Marshmallow | Battery drain issue on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to recovery files from a Galaxy Note 5 that only boots in download mode

A week ago it started to re-boot on its own then this past weekend it went into a boot loop… I tried some of the things on your site to no avail. Now it just loops the Samsung logo then off never getting past that point. I can get to the download screen but can no longer get to factory reset screen.

I just want my photos and videos off and I will factory re-set and Samsung will give me a new phone since it is under warranty.

I purchased Wondershare’s Dr. Phone to extract data. It seems to be working until it gets blocked by the FRP.

Google and Samsung (after many unpleasant phone conversations – even had a conference call going at one point). They were no help because they said it can only be removed or bypassed on the phone itself.

I have 6 months until out of warranty so I have that long to wait for someone to help me get my photos then factory re-set the phone. — Daniel

Solution: Hi Daniel. If your phone only boots to download mode, also known as Odin mode, there’s really nothing much that you can do at this time. We are not aware of any solution or effective hack right now that can bypass Samsung’s Factory Reset Protection feature. Even Samsung does not have a solution on how to do it.

To prevent this issue from happening in the future, make sure that you always create a backup of your important data to another device.

Problem #2: Galaxy Note 5 lost dual SIM functionality when sending SMS

Before updating to Marshmallow, whenever i want to send text message there were 2 icons i can select on the right side of the chat window indicating to which SIM card will be used for sending. This is particularly convenient since i can decide on a whim which carrier to use for that particular message.

BUT in Marshmallow, there is only one SIM card icon to choose from. This is too much hassle since you cannot change the SIM once you have typed in your message. The only way to change SIM is to delete you whole message and repeating the process again. This is such a very annoying process. I want the 2 icons to show again in the messaging app. My unit is Samsung note 5 and Marshmallow. — Mic

Solution: Hi Mic. Android is constantly evolving and from time to time, features may come and go. If you lost the option to allow you to select a number after Marshmallow, that’s unfortunate. The missing feature may be due to any of the following:

  1. an Android glitch,
  2. an intentional or unintentional deletion by Google, Samsung, or your carrier, or
  3. a rare hardware glitch

To check if the issue was brought about by a software glitch, the first thing that you want to do is to wipe the cache partition. During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode.

So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Should the issue occur again after wiping the cache partition, the next software troubleshooting is to boot your phone in safe mode. The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running.

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • Make sure to observe the phone for 24 hours while safe mode is enabled so you’ll see a difference.

Finally, if nothing else works, you must do the more drastic potential solution of factory reset. This procedure will restore the basic settings of the operating system. If the issue remains even in this default state, the problem can be due to reason number 2 or 3.

Call your carrier and let them know about the situation so proper resolution can be provided.

Problem #3: Water-damaged Galaxy Note 5 not working

I dropped my phone in the lake and it was sitting in there for at least 12 hours before I swam in and got it. I dried it out, watched some YouTube videos on how to clean out the water/white carroed.

Also, as it was falling in the lake it was on but then hit the water and started to flicker than shet off. I got it out cleaned it with 70% isopropyl alcohol. It then got my phone to turn on when I charge it with the battery in, but once I take the battery out, still charging, it keeps flickering the battery symbol. I’ve tried everything. I have  replaced the charging port, the power buttons, because that doesn’t work either, and got a new front facing camera. The other buttons work but the power one does not. Some of the prods or metal pieces in the phone have a blackish color, not sure if that’s bad or affects the phone. I just really do not want to buy a new phone I need help. — Ramey

Solution: Hi Ramey. If exposing a phone in water for a brief period is bad enough, imagine what happens when you immerse a non-water resistant electronic device in water for several hours. That will most likely lead to hardware damage 99% of the time. Water and electronics don’t mix obviously. If you are really serious in having a good working phone again, consider getting a new device.

 

Related reading: Things to do when you have a water-damaged Android phone

Problem #4: OK Google not working after updating Galaxy Note 5 to Marshmallow | Battery drain issue on Galaxy Note 5

Updated to 6.0.1 on 7/5. After starting the phone a notification said I needed to update Google/Google+. I tapped on it. it phone went to desktop, Note gone. Looked for updates, google showed all ok. I keep phone on greyscale, most of the time, use phone when away.

1.) 3 times I have had 70-80% battery, went to use and after turning on Data or Wi-Fi, phone goes to grey window & starts shutting down, no notification. Yesterday power button  would not respond & phone was going to shutdown, boot up ,shutdown, boot up  never opening to desktop.

2.) OK GOOGLE not responding. Then microphone icon disappears when I am using with data (Intermittent ).

3.) Before update, phone showing 75% battery,  played Majong or other simple game app for 30min or so. Then the battery went down to 20% or less.

I really do need to learn more about using and habits of smart phones. This is my first smart phone. I got it 3 months ago. Have had my TAB S for 1+yrs. Tablets & phones are different creatures!

Please help me fix these issues and could you refer me to a good source on everyday using of smart phones for a sort of beginner? Thank you. — Ellen

Solution: Hi Ellen. Since these issues started appearing after you installed a Marshmallow update, make sure that you follow our suggestions given to Mic above. If the software solutions won’t result to anything positive, uninstall all your third party apps or do another round of factory reset and install apps individually. You must observe how your phone behaves after installing each app so you’ll be able to isolate the problem.

You can also opt to simply remove unused apps and ensure that you keep their number at a minimum. Keep in mind that the more apps you install, the more resources and longer load time it requires.

For your battery drain concern, we suggest that you visit this page we’ve written for Galaxy S4 and S5 users. The same principles mentioned in this article can be applied to your Galaxy Note 5. We hope they’ll help you resolve the fast power loss issue you’re experiencing.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode, other issues

note 5 download mode

After almost a year of supporting all sorts of #GalaxyNote5 problems, we are sometimes surprised to encounter more unheard of problems from time to time. This post includes some of the rare issues that can happen on this device. For more Note 5 problems and solutions, don’t forget to visit this page.

 

  1. Galaxy Note 5 not responding and only shows blue blinking LED
  2. Solution to wireless charging pausing when Galaxy Note 5 goes to sleep
  3. Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode
  4. Galaxy Note 5 unable to receive group messages
  5. Galaxy Note 5 won’t maser reset
  6. Missing apps on Galaxy Note 5 when using Google Now Launcher

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not responding and only shows blue blinking LED

HELP! I woke up today with my Galaxy Note 5 not working. THE ONLY RESPONSE I’M GETTING IS A SMALL BLUE NOTIFICATION LIGHT THAT BLINKS EVERY 1.5 SECONDS. I woke up with it not responding even after i used it the last night. i figured it couldn’t have been a screen issue because my alarm never went off and i tried to force reboot it, but still nothing but the damn blue light. Please help.

It shows no sign of charging and I’m no longer doing so in hopes that maybe when it runs out of battery it will act normal but i feel like that’s going to take a very long time. I’ve only had the phone for about 4 months now and i haven’t recently downloaded any apps or have any apps that might have caused an issue. — Leonardo

Solution: Hi Leonardo. To find out if your Note 5 simply freezes, try doing a soft reset. In Android devices with removable battery packs, this can easily done by simply pulling out the battery. In a Note 5, the equivalent of such procedure is by pressing and holding the Volume Down and Power buttons for at least 10 seconds. Doing so will force the phone to restart to normal mode.

If the phone remains unresponsive though, try booting it in Recovery mode so you can do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Keep in mind that factory reset will wipe everything off the phone storage device. If you have important files not saved to another device or cloud prior to doing it, they are good as gone.

Problem #2: Solution to wireless charging pausing when Galaxy Note 5 goes to sleep

Wireless charging pad pauses charging after as many second as screen turn off is set. Apparently there is an issue on this as many forums complain about the same. I found some workaround that I want to share in case it is useful for someone experiencing same issue.

There is an option to keep the screen on, which is enabling Daydreams,  and setting it to become enable only when is charging wirelessly. The downside is battery charge will take more time due to screen is on, but at least wireless charging will not be interrupted. I think Samsung is aware and a patch is coming on next release of Android. If you have any other better tip,  kindly advise. — Alvaro

Solution: Hi Alvaro. We’ve heard of some Note 5 users having the same problem as you do so we can confirm that this is a common one. We don’t have enough data though to see if this is happening on particular model of Note 5 only or not. We do appreciate your effort in sharing a workaround for this glitch. We believe that it can be useful to other readers of our blog.

Problem #3: Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode

So about a week ago, my phone started lagging uncontrollably while I was working, and when I decided to put it down, I saw that it started in bootloader (or whatever it is when it says “downloading do not turn off target) and the first error message that I saw was “cannot start normal boot.” This has been happening constantly for the past few days. I looked on for solutions on this forum a lot, and I’ve done the basic things like wiping the cache partition, I’ve tried to uninstall apps that I thought were causing problems. I decided to factory reset after backing up my pictures and texts. After that I started to restore my apps and all that because I assumed I removed the faulty software but that wasn’t the case.

Also Galaxy apps didn’t install properly and was crashing so I thought that was a problem.

Another big problem that I encountered was that, my phone for some reason becomes completely unresponsive after I leave it idle for more than 2 minutes. No backlit keys work, the screen doesn’t turn on, and it didn’t shut off because no booting methods work. I tried to boot into recovery, or in anything but it wouldn’t turn on. Ended up being in a situation where I almost ran out of gas and I had no phone to find a gas station or call someone.

So other than it force resetting, it crashes completely for some unknown reason. I factory reset it again, this time booting it as a new phone with no apps or anything. It seemed to work smoothly because I was using it constantly. I went to sleep and set some alarms for school, and woke up with dad telling me I was late for class, and my phone completely charged, but completely unresponsive. When I tried to boot, it didn’t respond so I pulled the battery out multiple times and then when it finally booted, it crashed and went straight to bootloader displaying that first message.

Please help. I bought this phone expecting it to be a power house but now it’s only putting me in troubling situations. I’ve done everything I could besides boot into safe mode, and that’s because it barely lets me boot at all. — Tawsif

Solution: Hi Tawsif. A phone that boots entirely on its own to Download mode (or any other mode) is definitely not normal and is an indicator that something is causing it. Because we don’t know the complete history of your phone, there’s no way for us to know exactly where the trouble lies in the first place. It’s up to you to find that out.

The general rule of thumb in troubleshooting a phone though follows a simple progression — start by checking the software, then the hardware.

We know you’ve already tried some software troubleshooting but if you’ve tried to customize the software in any way, we recommend that you return it to its factory state. In other words, if the phone has been rooted or running any custom ROM or recovery, consider restoring the all software back to stock. One of the common reasons why a phone boots on its own to Download mode is because of a software glitch. Bringing the phone back to its original software state may fix the problem.

On the other hand, if nothing changes even after you’ve restored everything back to stock, a hardware problem may be to blame. At times, even a bad Power or Volume button can cause this issue. We suggest that you let Samsung check your device to diagnose any hardware errors.

Problem #4: Galaxy Note 5 unable to receive group messages

Up until now my group messaging has been working completely fine. i use Google Messenger for most of my messages but the same issue occurs on Hangouts and also the built in Samsung messaging app. However recently there has developed a problem where none of the group messages that are sent to me can be downloaded. I get an error message in each person’s individual thread that says “couldn’t download”. It gives me the option to retry downloading the messages, but this never works.

This group message has been working fine up until recently and the problem occurs with everyone sending me messages in the conversation, some Android users and some on iPhone. This is very frustrating as there is not a single thing about any one else’s devices that has changed. These message are received as MMS messages but in the past I’ve had no problems downloading these messages. My friends say that they receive my messages, and does not affect any other threads, but i seldom receive group messages at all.

I have tried deleting app cache and deleting most other conversations as well. At this point I’m not sure what is really causing this and any other advice you could provide would be appreciated. — Ian

Solution: Hi Ian. If this issue is happening across all messaging apps on your device, that may suggest that the cause is carrier- or network-related. There may be some changes in how your carrier handles group messages so we recommend that you call them and let them know about the issue.

Just in case the problem is isolated to your device, you can also delete the cache partition and do a factory reset. For instructions on how to do wipe the cache partition, just follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 won’t maser reset

Tried to master reset my phone and it says “error cannot find file”. My phone drops calls, has slow internet, received a weird text message from a California number and the text said nothing but gibberish.

Also I go to my Google Play Store app and I noticed an application installed on my phone called Samsung voice recorder. But I can’t find it anywhere on my phone but it says not applicable for my device. My location and Bluetooth turn on all by themselves. My phone is not full of crap. But it’s slow like it does.

And the master reset it will make it to where it says no command with Android guy falling over and then it says “error no folder found” or something like that. And I have only signed into my Google account on this phone no where else. So the Samsung voice recording app should not be there at all. I can’t even find it in Play Store. — Jessica

Solution: Hi Jessica. A Note 5 that won’t master reset is hardly heard of. Your phone may have been compromised or may be infected with a virus. If your Note 5 was never rooted, or if you did not install any custom software on it, call Samsung and have it replaced.

In case you customized your phone, consider booting it in Odin/Download mode so you can flash the stock ROM to it. There’s no other solution for this problem than this.

Problem #6: Missing apps on Galaxy Note 5 when using Google Now Launcher

I downloaded the Google Now launcher along with Voice and Messenger by Google and some dialers by Google and others.  When I use the Google Launcher the “Apps Drawer” works sporadically, but in the best of time not completely. Sometimes when I use the drawer button I get an empty screen, sometimes only one or two apps appear, and sometimes, 1 full page of apps appears, but never more than one page.  I can use the apps search to find an installed app that has not been placed on a home screen and then run it, but when I exit the app it still does not show up anywhere.  I have to search again if I want to use that app.  The only way I can move an app to a home page on the Google now launcher is to delete it and reinstall it while I am using google launcher. But even then I doesn’t necessarily  appear in the apps drawer but only on a home page.  How can I fix this? — Rick

Solution: Hi Rick. We’ve never heard of this issue on a Note 5 before so either it’s an isolated case to your device, or a rare app glitch. Consider wiping the cache partition and doing a factory reset to see if anything will change. Otherwise, try to contact Google’s support team for this app.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 email app not showing all messages, plus other problems

S6 email

More and more “leaks” are coming out for the awaited #Samsung #GalaxyS7  although there has never been an official word from the South Korean giant on the probable date of the product’s release. In the meantime, let’s continue to tackle some of the common problems on the #GalaxyS6 series. Below are some of the issues addressed here today:

  1. WhatsApp on Galaxy S6 keeps freezing
  2. Unable to delete calendar events on Galaxy S6
  3. Galaxy S6 only boots in download mode
  4. Disassembled Galaxy S6 won’t turn on
  5. Galaxy S6 email app not showing all messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: WhatsApp on Galaxy S6 keeps freezing

Well i bought my Galaxy S6 last May. It was working  perfectly till 2 months  ago. WhatsApp keeps freezing and force closing which annoys me relentlessly. I tried to fix it but no use. I always get the latest updates. I even tried clearing the updates and re-installing it since i can’t Uninstall  and reinstall it. I sent several emails to WhatsApp support but no use. Everything they replied with i already done or didn’t solve the problem.

And one more thing, everytime i send a message via a broadcast list the phone freezes for a bit till message is sent to all on my list. while when i send it in a group no such issue occur. I am in your hands. Please help me. It’s my most important  app  in my phone. — Akram

Solution: Hi Akram. It should have been helpful for us if you detailed the things you’ve already tried. If WhatsApp developer team can’t help you fix the problem, we doubt that we can help you either. If WhatsApp was installed by default on your phone, Try booting it in safe  mode to see if that will make any difference. If the issue fails to occur in this mode, uninstall apps until the issue is gone. For reference, these are the steps how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Unable to delete calendar events on Galaxy S6

Hi. I just recently traded my Samsung Galaxy S5 for a Samsung Galaxy S6 and noticed something weird with my calendar. After transferring all of my info from s5 calendar to my s6 calendar I noticed all my previous events (like birthdays, anniversaries, etc.) are now listed in green and it won’t give me the option to delete or edit them. I can make new events and edit those but the old events from my previous phone only give me the option to share them. I even tried clearing the cache and all data from my calendar in settings and restarting my phone but that didn’t help. What should I do? — Alex

Solution: Hi Alex. Looks like you don’t have the permission to edit the events. This may be a product bug that we’ve unheard of.  If this issue is happening on your Google Calendar, please visit Google’s Calendar Forum page for more support.

Problem #3: Galaxy S6 only boots in download mode

Hi. This morning when I picked up the phone, it had the Samsung S6 boot logo with blue notification light switching on & off. I did not do anything special with phone the night before or in fact I have done nothing with the phone… I even disabled the OS updates. I have read your blog. I can not clear cache or anything as even the factory reset buttons press is not working. (power+home+volume up).

The only thing happened is booting in download mode. I do not know what is it but the Power+Volume Up+Home buttons work for boot in download mode.

If I keep the Power+Home+Volume button pressed, the phone will just keep restarting till the boot logo.

If switch off and put the phone in the charge, the empty battery image will appear but will remain grey and frozen. It will not show any charging progress dot moving, or the circle rotating as it would normally do in case of charging in progress.

Please help I am worried as I have not backup my phone data 🙁

Some people suggested online for other people that another battery might solve the problem. Many thanks. — Asim

Solution: Hi Asim. If the only boot sequence available for your phone right now is download mode, we’re afraid that those important files you have in there are already gone. There’s just nothing that we can do to access your data if the phone fails to boot normally. Try booting in safe mode (steps provided above) to see if it will work that way.

You can then try to flash an official firmware via download mode to see if your phone will boot normally afterwards.

Problem #4: Disassembled Galaxy S6 won’t turn on

Hi. I’m writing about my husband’s Android Samsung Galaxy S6.  I’ve Googled and tired several scenarios and have had no luck so far – so I’m hoping you might have a suggestion.

We knew about 2 weeks ago that the power switch was bad.  We did our best to keep from letting it discharge, and then when I got it to someone who could replace the switch – it miraculously started working.  So we didn’t have the switch repaired.

Two days ago, his phone completely discharged / died – and the power button did not respond to turning it back on after charging it.  I tried charging it over night – but since it was completely dead – it didn’t seem to charge (the red LED did not show). 

The next day I started some tests.  I found several YouTube videos that suggested methods of getting the phone to boot without the power button.  None of them worked to boot the phone, and I believe that the phone doesn’t have just a power switch problem but a boot problem as well (maybe contributed by a faulty power switch?)

If I IMMEDIATELY press the volume down button and the home key, I get the option to either install a custom OS or restart the phone.  I hit the volume down button and nothing happens. 

Alternatively, I can not do anything (pressing buttons) when I do a battery pull – and I find that I get the Samsung splash screen, but then it doesn’t boot past that point.

It is the Verizon Model of the Galaxy S6.  It has the latest updates on it. 

Also, if I plug the phone into the computer, the computer does not recognize the phone as an attached device.  I’ve disassembled the phone and gently blown air over the power button trying to clean it out.  I’ve also investigate the charging port and made sure it was clean.

I’ve tried the power button slam.  I’ve seen a few people mention taking the power button of the circuit board entirely – but I’m not sure if I want to do that… I mean, I have a engineering background so I could give it a go – but I’d like to know if there is anything else or other diagnostic tests I could perform before going drastic :).

Any info / help would be appreciated!!  And if you want more details, I’d be glad to provide them –

Thanks for your help and any insight! — Crystal

Solution: Hi Crystal. Power or boot issues on Samsung devices can be caused by a few factors including faulty power button or circuit board. Unfortunately, just like you, there’s no way for us to know which one is the real cause. We can only give some advice on where to start, and you seem to be managing that well given the situation where you already tinkered with the hardware. We say you go ahead with power button replacement first to see if that will make any difference. We usually tell average users to let a professional handle hardware diagnostics but if power button replacement won’t help, you’ll have to do a series of hardware checks on things like the status of the battery connector, motherboard, daughterboard, among others.

Problem #5: Galaxy S6 email app not showing all messages

Hello. I am using the email app that came with the S6 and using my Hotmail account. I can send and receive emails but when I go to my sent folder only some emails are there. I regularly close all the apps down and have performed numerous reboots. Also after closing the email app I go to open it and it takes me straight into an old email in my inbox (a different one every time). Can you provide any help with this?

I had Apple for 5 years and wanted a change but regret going to Samsung S6 as I must keep the phone in power saving mode as a full charge only lasts me 5 hours with normal usage. Yes I have turned power saving off but it still won’t retrieve the sent emails and I don’t play games on my phone. If I check my emails once an hour and make 1 phone call I lose 10% battery. Is this normal? The same usage on an iPhone 6 my battery would last all day.

In the morning I unplug my phone, check Instagram and Bleacher Report and make a 5-minute call and I’m down to 85% and that’s with power saving on. Only had the phone a month but sick of it already.

Also, music stops playing on its own sometimes and phone locks itself after 10 seconds sometimes even though I have set it for 1 min. Thank you. — Rick

Solution: Hi Rick. Looks like there’s a lot of issues going on in your phone right now. First off, the native email app only stores a fraction of your emails at one time, especially if you use IMAP setting. This means that not all emails, regardless of the folder (inbox, outbox, sent, etc) will be displayed on the phone. This is how the app and email services including Hotmail was designed to prevent using up precious  flash memory storage space. For more product specific explanation about this, try to contact Microsoft support, or visit their Outlook forum page.

If you think the problem may be related to software, consider doing a factory reset.

Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. As a precaution, please ensure that the battery has been fully charged and you have created a back-up copy of your data before you proceed. Here’s how it’s done:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset may also fix the lock screen or music issues.

Battery drain issue on the Galaxy S6, or in any other smartphone (including Apple devices) is common. The causes vary on every phone but one of the most effective method of minimizing it is by using smarts. Technologically, the current crop of smartphone batteries has not improve much and all of them remain to be the main weakness of even the most sophisticated flagship phone like the iPhone 6 series or the Galaxy series. The only way to increase power capacity is to boost the physical size of the battery, which does not really help in today’s trend of having a small electronic gadget. To remedy battery drain, a user must be smart in managing his or her device’s power consumption. The task involves tweaking settings, lowering screen brightness, keeping the number of installed apps as low as possible, among others. As mentioned, the cause of battery drain depends on a particular phone. For example, if you are amenable to lowering screen brightness to the lowest comfortable level but otherwise install a lot of shopping or social networking apps, you will most probably still lose a lot of battery power. We’ve outlined some concrete things that you can try to reduce battery drain in this post. You can also visit other posts we’ve written in the past that deals with battery drain issue here.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy Note 4 “Updating contact list” issue after lollipop update, other system problems

Are you one of the #Samsung Galaxy #Note4 owners that’s seeing the message “Updating contact list…” after you updated your phone to Android 5.1.1 #lollipop? Well, read on as the first problem I cited in this post is for you.

Galaxy-Note-4-Download-Mode

There are, of course, other issues I cited, which occurred after the recent update. Continue reading to learn more about them in case you’ll encounter one in the future. Here’s the list of the topics…

  1. Contacts won’t download, Note 4 shows “Updating contact list…”
  2. Note 4 started rebooting after Android 5.1.1 update
  3. Note 4 with new battery freezes when opening apps
  4. Note 4 kept crashing after 5.1.1 update, random reboots
  5. Note 4 won’t boot up, shows “Downloading…Do not turn off target!”

For those who have other issues, head to our troubleshooting page and find problems related to yours. You may use the solutions we provided but if they won’t work, then fill up this questionnaire. Be accurate as much as possible especially in describing the problem so we can easily help you.


Contacts won’t download, Note 4 shows “Updating contact list…”

Problem: I did the update on my phone and after it rebooted itself it everything else worked but my contacts wont download and i can’t send or receive picture messages, I took my phone to the T-Mobile store and they told me it wasn’t a service issue that it was possibly because of the update.

Troubleshooting: When you said that the contacts won’t download I assume you’re seeing the message “Updating contact list…” and that you left the phone for several minutes to a few hours already. Basically, it has something to do with the sync, so I want you to try this first:

  1. With two fingers, swipe from the top of the screen to the bottom.
  2. When Quick Settings screen appears, toggle the Sync button to Off.
  3. With master sync already disabled, reboot your phone and open the Contacts app.

And then this one…

  1. Open Contacts.
  2. Touch More options (3 dots).
  3. Choose Accounts.
  4. Choose the account where your contacts are saved.
  5. Touch More options.
  6. Tap Sync now.

Lastly, if the problem still remained, then do this. There’s, however, a catch–contacts that are saved in your phone’s memory will be lost:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap Contacts Storage.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, OK.

If all else fails, do the master reset.

Related Problem: Yesterday I updated the software to the latest version 5.1.1 and since then when I go to contacts it only shows the message “updating contact list” and also my battery is running out very quickly ( I guess because the phone us trying to update the contact list all the time). I have tried all the recommendations from your article without success. Please help!

Related Problem: Contacts and call log keeps displaying updating contact list with  a loading circle it’s been over 3 days.  The contacts are saved but the names aren’t being displayed.  I know this because when I go to create a txt message the name appears but when I select it only displays the number.

Related Problem: Recently updated to Lollipop v5.1.1. since contacts refuse to update.  Have tried clearing the app cache couple of times to no avail.  Trying to avoid the hard reset, have backed up all date, but rather not go the hard reset yet. Any ideas?  Any workable suggestions would be greatly appreciated.

Note 4 started rebooting after Android 5.1.1 update

Problem: So I purchased a Note 4 SM-N910T about a year ago. It worked fine but last month shortly after the 5.1.1 update I did it started randomly restarting for no reason. First I thought it was Snapchat because I read somewhere that there are camera problems, so I stopped using it. But it kept restarting even after that. From then I have made a factory and a master reset, rooted the phone and even installed CM 12. No mater what I do it keeps on restarting. The only way to get it out of the boot loop is to connect it to a charger that is not a fast charger. Then it starts charging and works normally and you can do everything normally. After you remove it from the charger it works as long as you do not use it. When you start using it and want to do something with it, it starts restarting again.

Suggestion: So you ruled out the possibility that it was a firmware issue but apparently, it’s a battery problem. As you said, the phone won’t restart if connected to a stable power source. That’s the proof that the battery can no longer power the device up without the aid of its power adapter. It looks like replacing the battery is your best bet to make your device work again without being plugged.

Note 4 with new battery freezes when opening apps

Problem: I recently changed my battery (purchased from Samsung – genuine part) as the phone was dying at 40%. Began fine, however after a month or so, my phone began freezing on certain apps. Sometimes it would reset itself, and other times I would have to remove the battery to force reset.

Over the past few days, the problem with the phone freezing has gotten worse, happening almost every time I open any app. When I try to reset the phone, it goes into the android picture screen and says “downloading please do not turn off” – however it would never turn on. The only way to reset the phone and turn it on was to hold down the power, home and volume down key. This worked for a while but then the phone would not turn on at all. Eventually I managed to turn it back on using the previous method, however nothing was working so I did a factory reset (backed up all apps and settings and restored after the back up). This has not fixed the problem and it is still freezing and not responding. Could this be to do with the new battery or some other issue? Appreciate any feedback and help. — Antonio

Answer: The function of the battery in your phone is pretty straightforward–it powers the device on. So, no, it’s not a battery issue. In fact, I think it has something to do with one or some of your apps. The reset should have fixed it but when you RESTORED all your apps and settings, your phone starting freezing again. I am thinking maybe it’s the third-party apps that’s causing this issue and with that in mind, I need you to boot your phone ins safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Now, while in this mode, try opening your apps to see if they still freeze and if so, the problem could be in the firmware itself or in the pre-installed apps and one of your options is to check if there’s an available update for it. Your second option is to do the master reset again but this time, DON’T RESTORE your apps, instead, download fresh copies from the Play Store.

However, if the problem was fixed in safe mode, then it must be your third-party apps or one of them that’s causing the problem. It might be difficult to find the culprit especially if you have a lot of apps installed. So, your best bet is still the master reset and try to be mindful of the apps when you install them to know which among them are causing the freezes. Here’s how you do the master reset:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Note 4 kept crashing after 5.1.1 update, random reboots

Problem: Official 5.1.1 update  broke the phone. always crashing etc.  So I installed with Odin a Stock ROM of 5.1.0 . All went well, managed to reinstall my apps etc. Phone still crash and hangs, but much less than with 5.1.1. BUT it has crashed at least 2 times while unable to reboot (and showing the Could not normal boot ddi:mmc_read failed) …and I get over it by booting in download mode, press up to restart the phone, then it starts normally. I just want to have and idea what could cause this? Thanks.

Answer: No one knows for sure what the cause of the MMC read failure is but it seems to be so common especially with Sprint variants. So, I’m thinking that it’s not the firmware that has an issue but the hardware itself. Perhaps a bad batch. I’m glad you found a way to work around the issue but sad to say that neither Samsung nor your provider can help you fix it.

Note 4 won’t boot up, shows “Downloading…Do not turn off target!”

Problem: My phone often got stuck at e boot up Samsung logo. And also occasionally, it will show the green android on screen & below it states “Downloading target. Do not switch off device”. At the same time, at the top left hand corner of the screen states a series of text with one of them saying “boot up failed”. Need help with these issues. Unable to turn on my phone more often than not.

Solution: You can actually just turn the phone off and on again and it should boot up normally provided that you’re not pressing other keys except the Power button during startup. If that won’t work then here’s one trick a lot of people think is absurd but very effective:

  1. Remove the battery.
  2. Press and hold the Power key for 30 seconds.
  3. Re-place the battery.
  4. Turn the phone back on.

Well, try it!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 keeps restarting, stuck in a boot loop & other system issues

Based on reports we received from our readers, there are several reasons why the Samsung Galaxy S6 (#Samsung #GalaxyS6) gets stuck in a boot loop or keeps restarting. Firmware updates and app crashes, however, are the most common causes since a lot of things get changed and upgraded. These are your starting point when troubleshooting boot loop and reboot issues. Continue reading to learn how to tackle these problems.

Galaxy-S6-stuck-boot-loop

Here’s the list of the issues I covered in this post…

For those who are seeking solutions for different issues, visit our S6 troubleshooting page where we list down every issue we address. Find ones that are related to yours and use the solutions we suggested. If they won’t work for you, then fill up this questionnaire and hit Submit to contact us.


Galaxy S6 got stuck in a boot loop

Problem: My phone is stuck in a boot loop. I had not recently downloaded any apps. My phone was full and needed to be emptied but other than that there were no issues until this morning and it has been in a boot loop all day. I just want to get to a place where I can get my pictures off the phone.  Please respond asap. Thank you!

Troubleshooting: Isolate the problem immediately. Boot the phone in safe mode to see if it could get out of the boot loop.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Should the problem remain even in safe mode, then wipe the cache partition. Based on your description, these are the only procedures you can try to fix the issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If these procedures failed, then you really have to reset your phone but it also means you can’t recover your photos and files.

Galaxy S6 showing “Downloading…Do not turn off target”

Problem: Phone updated on its own. Phone then started making funny sounds. I tried to shut phone down. Phone shut off then a blue screen came up.  States downloading with an arrow and says do not turn off target.  Tried holding vol. down button, power button and home at same time. Tried holding power button for a long time. Nothing is working. Phone has been like this over an hour.  Sending this from husbands phone.  Can you help me? Thank you, Linda.

Troubleshooting: Hey Linda. The screen you’re seeing is called “Download Mode” otherwise known as “Odin Mode.” The device needs to be restarted in that mode if you want to flash or manually install a firmware, which in your case, isn’t necessary. And since normal reboot won’t work, try doing the force restart: press and hold the Volume Down and Power buttons together for 20 seconds. The phone will perform the simulated battery pull and will force reboot your phone. That should do it.

Galaxy S6 reverts back to swipe lock

Problem: I just bought the Galaxy S6 on Monday. Since the first day,  the security screen lock setting keeps getting reset from pin or pattern to swipe.  I’ve been through troubleshooting and even swapped out for a brand new phone.  They both do the same thing. How do I fix this?

Troubleshooting: It seems like the additional security feature of the device is bugging you. Try going to Apps > Settings > Lock screen and security > tap Secure lock settings. Disable all options under this menu especially the Smart Lock. So far, this is the only thing I can think of that may cause the kind of problem you currently have. You might want to read my previous posts that dealt with this kind of problem here and here. I hope this helps.

Galaxy S6 keeps saying it’s overheating

Problem: The phone was dropped on the beach. It got a little water in the speaker area of the phone. Let it dry out for a while. Turned it back on and the phone said it was overheating. Now phone can’t charge-keeps saying overheating and turns off.

Answer: Unfortunately, for this kind of problem, you will need an authorized technician to do some tests. While it is obvious water has gotten its way into the device, we don’t know the extent of the damage but based on your description, it seems like the power IC has been affected. Just send it in for repair so you’d know if it could be repaired or needs replacement.

Transferred contacts lacking some information

Problem: I transferred my contacts from my BB Bold to the device easily thru Bluetooth but I didn’t get all my notes in my contacts and the ones I did I can’t change them after pushing Edit button. This is a huge issue as I have thousands of contacts with notes…Please help.

Answer: We might be able to help you easier if you provided more information about this problem. I understand you transferred your contacts from one phone to the new one through Bluetooth but did you transfer them one by one, sync your devices, or what?

But anyway, the most efficient way to transfer contacts without lacking information is to export them to a file with a universal extension (such as .VCF) because it can easily be read and decoded even by new devices. After the export, just copy the file to your new phone and import it. I hope this information can shed some light to your problem.

Galaxy S6 won’t work without apparent reason

Problem: I sent a message using messenger placed it on the table went back to use it five minutes later and doesn’t work. It won’t accept the charger and won’t work. I don’t want to try take battery out and think I’ll go to my provider tomorrow.

Solution: Have you heard about the so-called “system crash?” It does sound like your phone suffered from it. I don’t know exactly what caused the crash but more often, it’s the apps. But whatever the cause was, the only way you can make the phone to work again is to perform the force restart or simulated battery disconnect. Just press and hold the Volume Down and Power buttons together for 20 seconds and your device will reboot and that’s pretty much it!

Galaxy S6 always crashes when apps are launched

Problem: My phone is always crashing whenever I open applications. It’s so hard to use it because I can’t even perform anything because it’s always crashing.

Troubleshooting: We understand that your phone crashes when apps are opened but it could have been easier for us to troubleshoot this problem if you included the name of apps that caused your phone to act crazy. Apparently, the cause of the problem is the apps and to isolate the issue, you need to boot your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

While in this mode, try to open the apps that often cause the phone to crash or observe closely to know if the phone still crashes even if all third-party apps are disabled. If so, it’s an issue with the firmware and you need to do the master reset but before that, try everything you can to backup all your data and files as they will all be deleted during the process.

How to master reset Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 showing “Unfortunately, System UI has stopped” error

Problem: I connected my Samsung S6 phone to a wireless network and it showed me I had an update. After the update the phone rebooted completely but I got an error message saying “Unfortunately, System UI has stopped working.” I can’t access the phone anymore. Please help.

Troubleshooting: There are a lot of factors that may lead to this problem and we can’t go after them one by one, instead, we can do a couple of general troubleshooting procedures. The first thing you need to do is wipe the cache partition since the issue occurred immediately after an update. It deletes all system caches forcing the device to create new files. Please refer to the first problem for the instructions on how to wipe the cache partition and if this procedure failed, you have no choice but to do the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.