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disconnecting from network

How to fix your Motorola Moto E4 that keeps disconnecting from Wi-Fi network [Troubleshooting Guide]

When your smartphone keeps disconnecting from your Wi-Fi network, you’re probably just way too far from your wireless router or modem and so your device is getting a weak signal. When the signal is weak, the connection is more prone to interruptions. As a result, your connection becomes intermittent. To prevent this from happening, make sure you use your device in closer range to your network equipment.

Aside from distance, there also some software-related factors that can interrupt connection between your device and Wi-Fi network. And this is what’s tackled in this context. If you happen to experience the same issue on your Motorola Moto E4 that keeps disconnecting from your Wi-Fi network, then you can refer to the highlighted solutions below.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Moto E4 that keeps disconnecting from WiFi network

Before you troubleshoot your Moto E4, reboot your network equipment (wireless router or modem). Doing so will make sure that the problem isn’t due to a firmware crash on your wireless router or modem in use. To do so, turn off your modem/router by pressing the Power button until all its lights go off. When it’s off, unplug the AC adapter from the power source then give it at least 30 seconds. After the elapsed time, plug it back in and then press the Power button to turn the router/modem back on. Wait until all the lights become stable and your phone to reconnect to your Wi-Fi network. If your Moto E4 still disconnects from your Wi-Fi network, then move and try these subsequent methods to eliminate software problems from your device.

First solution: Soft reset/force restart your Moto E4.

To eliminate random software glitches that cause errors to your phone’s wireless functions, perform a soft reset or force restart your Moto E4. Doing so also dumps errant cached files from the internal memory that may be causing conflicts to the network system. Here’s how it’s done:

  1. Press the Power button for a few seconds then release when the menu appears.
  2. Select Power off then tap OK. Your phone will then shut down.
  3. After 30 seconds, press the Power button to turn the phone on again.

Alternatively, you can force restart your Moto E4 with these steps:

  1. Press and hold the Power button for about 10 to 20 seconds.
  2. Release the button when the phone restarts and goes through the boot-up sequence.

Allow your device to finish restarting and then retry connecting to Wi-Fi and see if it’s already working stable. If it still disconnects, continue to troubleshoot with the next applicable methods.

Second solution: Forget Wi-Fi network on your Moto E4.

The Wi-Fi network may have been corrupted and therefore it’s constantly failing. To clear this out, deleting and re-adding the Wi-Fi network can help. Doing so will let your device establish a fresh connection to the Wi-Fi network like the first time it connects to it. Here’s what you should do then:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi. Make sure it’s enabled.
  4. Touch and hold the Wi-Fi network.
  5. Then tap the option to Forget network.

The selected Wi-Fi network will then be deleted from your phone. To use the same Wi-Fi network for your Internet, you will need to add it back. Here’s how:

  1. Navigate to Apps-> Settings-> Wi-Fi menu, and make sure the Wi-Fi switch is turned on.
  2. Navigate to a list of Wi-Fi network in range.
  3. Then tap to select your preferred Wi-Fi network.
  4. If prompted, enter the network password to continue.
  5. Then tap Connect.

Wait until your device is connected. Then test your connection to see if that fixes the problem.

Third solution: Reset network/APN settings on your Moto E4.

Some network-related settings might have been messed up by a faulty update and eventually affects the device network stability. This is likely the trigger if your phone started to experience Wi-Fi connection drops following an update installation. To clear any errors from the network settings on your phone, follow these steps to reset network or APN settings on your Moto E4:

  1. Swipe left from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap More.
  4. Select Mobile networks.
  5. Tap Access point names.
  6. Then tap the Menu icon (three vertical dots) on the top-right corner of the APNs screen.
  7. Select Reset to default option.

Restart your phone when the reset is done and then reconnect to your Wi-Fi network. Network problems should already be gone by then.

Fourth solution: Update phone software to the latest version available.

Installing the latest software update for your device can also be the key to fixing the problem if it’s somehow inflicted by software bugs and malicious software. Software updates usually offer security enhancements or bug fixes. To check for over-the-air update on your Moto E4, follow these steps:

  1. Go to the Home screen, then drag the arrow symbol up.
  2. Tap Settings.
  3. Scroll to and then tap System.
  4. Select System updates.

This method however is only possible if your device has stable access to Wi-Fi internet. If necessary, you can try to use other tools to update your phone on a computer instead.

Fifth solution: Wipe cache partition and factory reset in Android Recovery.

You may have to consider resorting to a full system reset if nothing else works and that your Moto E4 is still not getting a stable connection to your Wi-Fi network. There may be some fatal system errors on the phone that’s preventing it from establishing a decent Wi-Fi connection and that must be cleared. Should you wish to continue with this reset, back up all your important files for safekeeping. Then follow these steps to factory reset and wipe cache partition your Moto E4 via Android recovery:

  1. Turn your phone off.
  2. Then, press and hold both the Volume Down and Power buttons for a few seconds and then release both buttons when the Boot options screen appears.
  3. Press the Volume Down button to scroll to and highlight Recovery.
  4. Press the Volume Up button to select. The Motorola logo will display followed by the Android recovery screen.
  5. On the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
  6. Then quickly press and release the Power button. The Android recovery screen will then show up.
  7. Press the Volume Down button to scroll to and highlight Factory data reset/wipe data then press the Power button to confirm.
  8. Press the Volume button to highlight Wipe Cache Partition from the given options.
  9. Press the Power button to confirm selection. Your device will then instigate resetting then wiping cache partition and prompts you to Restart your phone when done.
  10. To confirm restart, press the Power button.

Software problems should all be gone after the reset. But if the problem persists and your Moto E4 still disconnects from Wi-Fi, then the problem is likely on the network equipment or your network service provider.

Seek more help

You may escalate the problem to your Internet service provider or carrier if it persists after exhausting all prior means to deal with network-related issues on your device. You can ask them to check their outage board to find out if the problem is attributed to an ongoing outage or service maintenance.

If you suspect that the router or modem is to blame, then you should contact the manufacturer of the network equipment for further assistance in fixing it. If it’s provided by your carrier, then you can request for a technician to come over and check or fix your network equipment instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus Wi-Fi button is greyed out, can’t connect to mobile data & other internet problems

While the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is relatively new, many owners have already been reporting issues they’ve encountered and among the most common problems are related to the capability of the phone to connect to the internet. So, in this post, I will tackle some of these issues including the greyed out Wi-Fi button, difficulty in connecting to a mobile data network, and connection dropouts.


Continue reading to learn more about these problems and how to tackle them on your own in case they happen to you. If you are looking for a solution to a different problem however, visit our S6 Edge Plus troubleshooting page and find issues related to yours. Use the solutions we suggested and if they won’t work, contact us by filling up this form with necessary information. In the description field, make sure to describe the problem accurately.

Here are the problems I addressed here…


Galaxy S6 Edge Plus Wi-Fi button greyed out

Problem: This just started today and it’s a weird problem because yesterday I was hopping from one establishment to another and every time, I could connect to Wi-Fi networks but today, the Wi-Fi button (the one you toggle on and off) is greyed out and I can’t do a thing about it. Already tried a reboot a hundred times to no avail. I don’t know what to do. Help me please.

Troubleshooting: It’s a glitch and there are two ways to go about this. The first one is done by booting the phone in safe mode to temporarily disable all third-party apps.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once in safe mode, try to check if the Wi-Fi button can be toggled. If so, then you can fix this problem by toggling the switch on and off or making sure it’s enabled and then, boot your phone normally. The Wi-Fi button should still be showing that it’s on when in normal mode and it’s a sign that the problem was already fixed since you can toggle it on or off now. However, if the button stayed greyed out or if it’s still greyed out, you need to wipe the cache partition so the phone will be forced to create new caches and this is all you need to do to fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

New Galaxy S6 Edge Plus can’t connect to internet with mobile data

Problem: I bought an international version of the Galaxy S6 Edge Plus and chose T-Mobile to be my provider. Already called twice to make my device work and I can now send and receive text messages and can make and receive calls. I thought everything is ok until I tried to browse; I can’t get an internet connection. That’s why I called again and I wasn’t given a resolution just an assurance that they will look into the issue. It’s very disappointing that they couldn’t fix my problem. Can you suggest something?

Troubleshooting: In your case, the only problem I can see is with the APN. As you said, the phone is an international variant so it doesn’t natively work on T-Mobile network. Thus, it needs to be configured to be able to connect to the mobile data network. I, too, am confused why the representative wasn’t able to pinpoint what the issue is but all you need is the correct APN settings for your phone. You may try to Google it but the I suggest you call T-Mo again and ask for it. And you can ask the rep to walk you through in setting up a new APN on your phone. The process won’t take even 5 minutes to complete. I believe that’s the only thing left to do to make your phone as useful as it can be.

Galaxy S6 Edge Plus keeps disconnecting from Wi-Fi network

Problem: My phone is an S6 Edge+ I bought last month and so far, it’s performance is superb but there’s on very important function that keeps failing–Wi-Fi. It frequently disconnects leaving me without a connection until it reconnects. The thing is it does this to every network including mine at home. I was able to find one of your articles that deal with this problem and followed two of your suggestions like wiping the cache and performing the reset but both failed. I’m out of ideas. Please help me out. Thank you!

Troubleshooting: There’s one feature that makes sure the phone is “connected” all the time but the irony is that it often loses the connection when the device tries to switch from one network to another. Therefore, it’s better if the feature is turned off especially if you’re not using mobile data. Just follow these steps and the problem will be fixed.

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap On to enable it.

Wi-Fi keeps dropping on Galaxy S6 Edge Plus

Problem: My new Galaxy S6 Edge+ seems to have a Wi-Fi bug as the connection keeps dropping and it happens regardless of what I’m doing. Today, it dropped while I was trying to find some apps to download and while I was using Facebook. The Wi-Fi connection may even drop when I’m using the browser while surfing online. My emails don’t arrive in a timely manner; there are times when they are a few hours delayed. Haven’t seen any related issues on your page so I’m contacting you now. What’s the problem with my phone and how am I going to fix it?

Troubleshooting: Try to isolate the problem immediately; connect to other public networks to see if the connection drops as well. If so, then the problem is with your phone but we just can’t point out what the cause is. That being said, I suggest you do the master reset to see if it can help.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem persists after the reset, then call your provider or send the phone in to be repaired or replaced as it’s a sign of a hardware problem.

However, if the connection stays stable with other networks, you need to troubleshoot your Wi-Fi network. Perhaps change the frequency or some settings in your router. If you don’t know how to do it, then call your internet service provider.

Can’t open new tabs on Galaxy S6 Edge Plus

Problem: Hi my phone won’t let me view sites as says I have 50+ tabs open already but I always press the squares on bottom left of phone to close all tabs so I don’t have any open but still wont let me view anymore. I have restarted phone but is still same.

Troubleshooting: What browser are you using, by the way? Try closing the tabs by tapping the X on the upper right corner of the tabbed window. It’s one way of closing a tab and if you have 50+ tabs open (I have no idea how you’ve accumulated this much tabs), then you have to close one after another.

There’s another way but it will delete all your bookmarked pages–clearing the cache and data to reset the browser to its default settings.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the browser you’re having problems with.
  6. Tap Clear cache.
  7. Tap Clear data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.