Archives for

delays SMS delivery

Galaxy S7 cannot send group MMS to some contacts, other issues

We’ve been getting a lot of #GalaxyS7 issues lately so in this article, we give you 9 different topics. For those who are yet to see their issues published in our blog, don’t forget to keep checking in the coming days to see if we’ll be able to publish your issue.

s7

For now, here are the topics that we cover here:

  1. Galaxy S7 keeps showing “Enhancing…” error
  2. How to delete an icon from Galaxy S7 home screen
  3. Galaxy S7 broken screen issue
  4. Galaxy S7 not receiving group messages from some contacts
  5. Galaxy S7 cannot send group MMS to some contacts
  6. Verizon Galaxy S7 on O2 network unable to send SMS
  7. Galaxy S7 “unfortunately gallery has stopped” error
  8. Galaxy S7 getting delayed SMS
  9. “Unfortunately IMS Service has stopped” error Galaxy S7 Active

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps showing “Enhancing…” error

The Enhancing pop up popped up on my phone, I activated it and went through with it and a notification was sent to me with a specific code. The enhance feature is activated on my Galaxy S7 and one of my capacitive buttons does not work, my quick launch doesn’t too and notifications don’t show anymore. I’d really like to receive some help with disabling the enhanced feature ASAP, without having to do a factory reset . If there is no other way, if I back my phone up right now and then wipe the phone, restore the data, would I not have the problem Still? Please get back to me . Thank you. — Sibusiso

Solution: Hello Sibusiso. We are not 100% sure if by “Enhancing popup” you mean the persistent message notification about Profile Sharing. If you do, this post may help.

If that’s not it and since there are a lot of things that are not working on your device, there must be something wrong with the firmware. If this so, we can configure the device by Factory Resetting the phone.  In order to Factory Reset your device, follow the steps below:

  • Create a backup of your important files and contacts.
  • Turn off your phone.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: How to delete an icon from Galaxy S7 home screen

Hello. My cell has somehow acquired an app icon on its home screen. This is the app that takes you to other pages on the phone. The square with the dots in it. All of a sudden I have that extra one on my home screen and I am unable to remove it. What can I do to eliminate that? I have recently downloaded cool keyboards from Go Keyboard, Redraw and Kika. All from my Play Store. I don’t know why this extra app icon is on my screen but I definitely want it off of there. Thank you. — Denise

Solution: Hello there Denise! Having always been connected with the internet allows some of your applications to automatically update. Somehow, it will lead installing another or similar application on your phone. It will either show you the same icon twice. In order to get rid of that application or any other applications on your phone, you can just follow some of these simple steps.

  • Select the app that you would like to get rid of by tapping and holding it.
  • Drag the app that you would like to delete on the trash can image that will appear on the upper left/middle corner of the screen.

If that method will not work, you can go to settings, from there go to apps, and then select the app that you would like to delete. After selecting the desired app that you would like to get rid of, there will be a prompt that will show about the information of the app. You will be given two options to get rid of the application — FORCE STOP or UNINSTALL. Choose UNINSTALL and the app will be deleted from your phone.

If you do not wish to remove an app entirely from your phone at all, simply the do the first two steps above on how to delete an icon from the home screen.

Problem #3: Galaxy S7 broken screen issue

Hello. few weeks back i dropped my Samsung S7. Everything was fine except for one straight hairline fracture across the display, about a 3rd of the way up the screen. hardly noticeable in terms of damage. Yesterday after barely hitting a carpet, bottom 8th of the screen became black and non- responsive. Perfect line that separates it is sort-of purplish green. No cracked glass in that area. Can both digitizer and LCD die off in just 8th of the screen? I have done the resets on the phone, nothing has changed. No warranty on it so I’ll be fixing it myself if possible and cheap! Any advice or suggestions would be awesome. Thank you for your time and this website!! — Anton

Solution: Hi Anton! It seems that the LCD do have a problem already even though the screen is not really cracked on the outside. We’ve seen total  failure of screen assembly even without visible cracks before so there’s always a chance that this is also the case in your device. In this case, there is not much we can do for you, but you can have your phone check in a repair center so they can do an extensive hardware testing. Our blog does not provide hardware troubleshooting and solutions so if you want to replace the screen assembly (or one of the major components of the screen assembly), we suggest that you look for them from other sites.

Problem #4: Galaxy S7 not receiving group messages from some contacts

Hi! I have the Samsung Galaxy S7 and I’ve had it for about a month and since then i’ve had issues with my group messages. I’ll only receive messages from some contacts in the group but not all of them. And these are contacts that I can text with individually without issues. And it only happens with certain phone numbers. Other group messages are fine. I wanted to know if there is anything I can do to try to fix it on my phone. I’ve tried using multiple different texting apps and it does the same thing on every app that I’ve tried. — Emily

Solution: Hello Emily. Did you switch from iPhone to Samsung Galaxy S7? Or is it that you cannot receive messages from people who are using iPhones? This is really a common problem to those who switch from iPhone to Android. iMessage works by routing iPhone to iPhone messages through Apple’s servers rather than sending them as text messages. iMessage can keep doing this even though you are no longer using an iPhone. Do not worry  though as there is a way to resolve Android not receiving group messages issue. If you still have your old iPhone or you can borrow from someone, you can:

  • Take out your SIM card from your Galaxy S7 and insert it to the iPhone.
  • On the iPhone, go to Settings.
  • Scroll down and select on Messages.
  • On the top part of the page, iMessage will appear, turn this option off.
  • Take out the SIM card from the iPhone and re-insert it into your Galaxy S7.
  • Now check if you can already receive messages from your other friends especially those who are using iPhones by sending a message to them in your group conversation.

The above steps only applies if you are in a GSM network. If you are in a CDMA network, there may be a slightly different means of deactivating iMessage. Visit Apple’s support site and follow their instructions on what steps to do.

If, on the other hand, you had been an Android user all along and you’ve never had used an iPhone or iMessage on this number, the problem may not be on your side at all. Other factors such as network issue on your friends’ carrier, type of messaging app your friends are using, or type of hardware or software, can sometimes lead to messaging problems as well. Try to gather as many information about the contacts you’re having trouble with to see if there’s something that you can do. For example, if the messages you’re missing are from iPhone users, they are most likely being hindered by iMessage or their carrier so make sure to tell that you’re having issue receiving their response in group messages. If that’s the case, there’s really nothing much that you can do.

As a workaround, you may want to convince the group to just use a more friendly messaging platform that everyone can install and that works across several platforms. Some of the messaging apps that can work in both Android and iOS environments include Facebook Messenger and Google Hangouts.

Problem #5: Galaxy S7 cannot send group MMS to some contacts

I can send and receive group MMS messages; however, I cannot read certain MMS responses from a couple of my friends. I can see through my GoSMS app that they have sent a MMS text, but the comment bubble is empty on my end. I’m told that I may have a security app that be contradicting their particular phone messages. Please help.( (I use Go Sweep app to clean my junk files but that’s it). — Cliff

Solution: Hello Cliff. When you cannot receive any MMs on your phone, there may be an issue with the firmware. Below are simple first steps that you can try to enable you to receive MMS on your Galaxy S7 properly:

  • Completely turn off your device and then turn back your device on.
  • Next, is to make sure that you have a connection.
  • Go to Settings, then go to Data Usage. Make sure that your mobile data is checked and that there is no data limit that is blocking you.
  • After which, go to Settings > More Networks > Mobile Networks > Access point names and select your Carrier

If you have already have a data connection but were not able to receive any MMS, you can also make sure that there’s no issue with the system cache. To refresh the cache partition, please do these steps:

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ an press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once you’ve wiped the cache partition, try to see if the issue is gone by sending and receiving group MMS again.

There is another method that you can do to fix an MMS issue — wiping the cache and data of the messaging app. Since you are using GoSMS, the problem may be isolated to the app only so doing this procedure may be of help. To wipe the cache and data of an app:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #6: Verizon Galaxy S7 on O2 network unable to send SMS

My S7 is a Verizon issue (unlocked) from US that I’ve brought to UK, and with my O2 SIM loaded, everything works fine, except when I send SMS texts the phone adds the phone prefix 0011 (as if sending from US), so the number is unrecognized & texts won’t go thru. So I can receive but not send texts. All other functions are fine. i need to stop the phone prefixing SMS messages with the international code prefix! Please help! — Dan

Solution: Hello Dan. Most of the Verizon Galaxy S7 models nowadays are unlocked, which means that they can be used globally and are already compatible with other SIM that you would like to use. The thing is, the operating system, which is from Verizon, may think that you are outside the United States so it automatically adds the prefix to allow you send SMS abroad. The best thing that you can do right now is ask assistance from your current carrier. There are a few things that they should verify on your phone so it’s better if they can walk you through it.

An important first factor of course is to make sure that the phone is using the correct Message Center number. If this number is not properly configured, your device won’t be able to send a text message. Again, make sure that you let them know you’re having this problem so they can give you first hand support.

 

Problem #7: Galaxy S7 “unfortunately gallery has stopped” error

Anytime I try to access my gallery, it says “unfortunately gallery has stopped”. I clear the data and cache under the apps, then I can access it. But once I try to access different albums, it gives me that same message. If I clear the data and just open it, I can access the photos… But if I do anything else, like try to open albums or share the photo or access my gallery through another app, it will give me that message. I’ve already restarted it in safe mode and wiped the partitioned cache, or whatever it is… And same problems! Is there anything else I can do to make it work?? — Kim

Solution: Hello Kim. Looks like you have software glitch here. Try wiping the cache partition first to see if that will do anything. If the issue persist, don’t hesitate to wipe the phone clean via factory reset. Refer to the steps above.

Problem #8: Galaxy S7 getting delayed SMS

Just yesterday I started noticing my friend’s messages where coming, but they were delayed I was receiving them hours after they were being sent. It got worse now I can longer get messages from anyone I tried with my mom’s phone which is the same one with the same carrier her’s worked fine but mine didn’t. I have already deleted messages and turned off my phone for at least 3 hours. I also noticed my bleacher report notifications were also delayed (I was getting scores to games 5 hours after it had already been completed) youtube notifications most of my app seemed to be delayed. — Ronny

Solution: Hi Ronny.  It would help to go to you Settings > Application Manager > Messages and then click “Force stop” and “Clear Cache.”  Also, if you are using the default messaging app, try downloading a third party app to see if there’s any difference.  A variety of third party messaging applications are available in Google Play store.

You can also try sending an SMS to your own number to see if there will still be a delay.  If what you are currently using is a third party app, then you would need to uninstall it and try using the default messaging to see if it fixes it.

I understand that you tried using your mom’s phone, but it was not specified if you used your SIM card on her phone.  You may want to try that too, since sometimes, a SIM card issue would cause a delay in getting text messages. If this is the case,  then you would need to notify your carrier.

Regarding delayed notifications, using power saving mode often would cause this.  Try turning off your battery optimization setting.

Problem #9: “Unfortunately IMS Service has stopped” error Galaxy S7 Active

Hello. I’ve been searching your site for my issue. I just got the Samsung S7 Active yesterday. I did the upgrade late last night. I have been having the “unfortunately IMS Service has stopped” message popping up every 30 seconds. It doesn’t matter if I’m on my phone or if it’s sitting. It has been popping up non stop since the update. I saw a section on here where a person had said it was popping up only when they were in text message. I tried doing all that was suggested but to no avail. The only thing I can think of is taking it back in to the ATT store. But it’s such a hassle especially since I’ve already personalized it. — Damaris

Solution :  Hi Damaris.  We covered this issue about a week ago so please check this post.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 reboots on its own when battery level is low, won’t download MMS, other issues

Hello Note 4 fans! We welcome you to another #GalaxyNote4 post that answers 10 more issues about the Note 4.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 getting weak signal in certain areas

I’m in Tahiti, French Polynesia and my service provider is called Vini. The phone in question will not work in my office or most or the area around my home, or will work with poor communication and drop out. The same SIM card put in an old Samsung Galaxy II and a Windows phone Lumia 1520, provide good communications, both incoming and outgoing in the same area. I have done a factory reset with no improvement. Is this normal for this phone, is there something else I can do to improve communications??? It is my favorite phone, but nearly useless until I’m in town, so I have to use my Windows phone which I like a lot too. If it weren’t for lack of apps, I would love it. — Richard

Solution: Hi Richard. There’s not much an end user can do when faced with a problem like yours. At times, this issue is caused by a software bug so removing a problematic app or doing a factory reset. At other times, the issue is caused by an outdated modem firmware so installing the latest Android updates may help too. Since you’ve figured out that this is not due to poor service in your area, the most likely cause of your problem may be something in the motherboard, which unfortunately, is almost impossible to identify. If the issue won’t go away at all after doing all software solutions like factory reset and installing updates, you should consider replacing your phone for good.

Problem 2: Korean Galaxy Note 4 not working properly in Canada, calls keep getting forwarded to voicemail, SMS keeps getting delayed

Hello. Phone was bought new in South Korea. It remained in box until 2015 and I brought it to Canada when I moved. For several months it worked fine. After a visit to the local Samsung store, I’ve been told it won’t update because the phone was made for the South Korean region. If I’m getting 3G, it seems to be a little better but LTE my calls to me go directly to voicemail and I miss a lot of incoming text messages. Often they show up hours later. Anyway to trick the phone about region and be able to update it here in Canada Thanks in advance. — Bob

Solution: Hi Bob. Although Samsung devices may be running Android, most of them are catered to the needs of carriers they’re supposed to work on. A device meant to operate in a particular Korean carrier is configured to that carrier’s network so it may encounter compatibility issues when used with another carrier. These issues usually spring from the fact that the software is coded slightly differently. For example, a Verizon phone may not be able to provide its full functions when used in an AT&T network because some of its core apps and software configuration are simply incompatible with T-Mobile network settings. The problem is, you can’t install a T-Mobile software in a Verizon phone. The same is true in your case. Your Korean Note 4 version may not work properly or not at all when used outside the network it was originally designed to work on.

If your current carrier can’t identify the cause of your problem, or can’t fix a known compatibility issue,  you’re out of luck.

Problem 3: Galaxy Note 4 stuck in boot loop after flashing

Hello Droid Guy. My name is Emmanuel. I recently updated my phone to the PJ2 ROM. Ever since i did, my phone boot loops on Android page (the first boot page) even with 100% battery level. I odined official ROMs several times but the problem persists. I recently discovered that if my phone is on charge (using the official charger), the phone boots ok. Is there a way around this so i can use the phone without having to always be on charge? — Aguzelik2012

Solution: Hi Aguzelik2012. We assume you’re aware of the risks you’re taking when modifying the official software of your phone so you must have already tried contacting the developer of the ROM you’ve used, or asked helped from the community that used it. It may be incompatible, or there’s a certain thing that you must configure to make it work on your current device build. We are not familiar with this ROM, nor has tried using it. Talking to the people who’s behind the creation of this ROM is the only effective way to fix your problem.

Sometimes, boot loop problems can be fixed by flashing the bootloader first, then the firmware. Try that first and see how it goes. Flashing the bootloader has slightly different steps compared to flashing the firmware. If you haven’t tried doing it before, here are the sample steps. Keep in mind that the exact steps may vary on your device. The following steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Galaxy Note 4 keeps rebooting after flashing

The issue is that i change my Galaxy Note 4 ROM to a custom ROM and i did not backup EFS file for network. Then i lost netwok saying not registered on the network but IMEI is still ok. The phone is international version but there are some instructions on the internet on how to fix that but some app need the phone to be in the stock firmware which i have downloaded like 5 types from Sammobile. But all of them when i install them using Odin boot ok. but after boot, when starting to configure the phone normally like selecting language, its stuck completey and you cannot do any thing till you restart again. It does the same thing again. Even if you succeed on finishing the setup, when you use it, its still stuck again until you restart. now i think i am out of option. Can you please help me with new opinions if any. — Stephen

Solution: Hi Stephen. The safest way to bring your phone to its previous working state is by flashing its original stock firmware. We know you’re familiar with the steps on how to do this (we’re assuming you took note of the Android version your phone was running before changing it to non-official ROM).

You can also see our suggestions for Aguzelik2012 above.

Problem 5: Galaxy Note 4 not turning on

Hello. My name is Festus. Please i need your help to fix my phones, one is HUAWEI Y511-U30 and the other one is Samsung Galaxy Note 4. The HUAWEI was faulty after it was dropped inside water, which do everything to dry it for at least 2 weeks, thereafter i turn it on, it came up with vibrating and on sound but the screen was black, i couldn’t see anything. Since then i abandoned it for over 6 month now. This morning i just tried to turn it on after i have charge the battery for some hours, and it’s not just coming up again, no sign of power in it at all. That is for the 1st one.

The second one, the Galaxy Note 4, whenever i insert the battery without putting it on, it will display the phone name and logo and if i try to turn it on, it won’t, and not boosting. Kindlly help me out. Thanks. — Festugreat

Solution: Hi Festugreat. Firstly, the HUAWEI Y511 does not have water resistance protection, so it must have permanent damage on its hardware right now. You need to have its hardware checked so you’ll know if a repair can fix it or not.

For your Note 4 issue, we recommend that you try to start it to other modes first so you’ll know if there’s something that you can do about it software-wise. If the phone stays dead or unresponsive, that’s your cue to have it checked by a professional or Samsung service center.  Here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 reboots on its own when battery level is low

I have a Samsung Note 4 and i updated it to Lollipop 5.1.1.after a few days i observed that the phone shuts down when it reaches around 20% to 30 % of its battery. I can’t turn on the phone after this and would need to charge it again. I also accidentally dropped the phone down once from a low level. Could this be a reason why its shuts down? Is the battery broken? As i can see the battery, there no sign of external damage such as swollen battery. I got this phone 8 months ago. i purchased it because of its battery life span. i hope you can me fix the problem. — M

Solution: Hi M. Try to recalibrate the battery first. This will help train the operating system again on how to detect the true battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If recalibrating the battery won’t work, try factory reset, followed by installing all Android and app updates. Sometimes, all sorts of problems can happen due to incompatibility issues with apps so making sure that you only install good apps is very important. Better still, try to observe the phone after a factory reset without installing any app or update. Doing so will let you know if the problem is software-related or not. If the issue remains, it’s most probably bad hardware or battery so you want to address those. For a bad battery issue, you can simply replace it. However, if you think it’s more serious than bad battery, you’ll want to have the phone repaired.

Problem 7: How to address Galaxy Note 4 battery drain issue

Dear The Droid Guy Team. My Samsung Galaxy Note 4 battery is draining extremely fast! I read your 3-part solutions, but I must be doing something wrong because nothing works. I’ve never had the Lollipop app on my phone and I have very few apps running. This just recently started. I troubleshooted thru Samsung, installed a new battery, deleted all unnecessary apps, continually ‘close all’ running apps, my phone’s never been damaged or abused, etc. This is very devastating to me because I’m a cancer patient, struggling financially, and simply cannot afford a newer version phone. It was suggested to me yesterday that fast battery drainage is intentional so that users are forced to buy the latest upgrade, however I find that hard to believe (I’ve never been cynical). I’ve reached out to everyone everywhere that I can think of. Your website says that you read all requests, so I’m crossing my fingers and hoping you’ll reply to me. Please help! I’ll be so grateful! Really really grateful!  — Constance

Solution: Hi Constance. Most of the time, battery drain issue is really not an issue but rather a product of improper usage and smartphone power management habits. Assuming of course that there’s no device or battery issue, you should be able to address battery drain issue by simply changing your usage habits and tweaking some relevant settings.

Firstly, you want to make sure that you check what’s eating up battery power. You can do so easily by checking battery usage under Settings>Battery. If there are items that standout in the list, you should consider uninstalling them or forcing them to hibernate most of the time. If, for example, Facebook app seems to be taking a huge chunk of battery usage, that can be an indication that you’re using it way too much day in and day out. It can also mean that it always run in the background, communicating to remote servers to download updates. The same can be true for other apps.

Usually, the items that should be on top of battery usage list should be Android OS or screen. Since there’s nothing that you can do about Android OS, you should focus instead on the item that you can control like the screen. Try to lower screen brightness to the lowest comfortable level to conserve power everyday.

Secondly, you want to keep the number of apps installed to the minimum. Keep in mind that the more apps you install, the longer the operating system has to work everytime to keep everything in order. In very simplistic explanation, Android becomes more efficient the lesser the apps there are in the system.

Also, not all apps are built with conserving battery power in mind. Some may be power efficient while others may be poorly coded. In other words, the more apps you have, the higher the chance of an app possibly draining the battery.

Keep as few apps as possible. Stick to official apps and avoid those built by unknown developers. This is just a general guidance since we don’t know how many and what type of apps you have. We also don’t know whether they are working fine or not.

There are a lot of tips and tricks that you can do to improve your battery life so we encourage you to do some research. Discussing the entire gamut of battery saving tips is beyond the scope of this article so try using Google to help you.

Problem 8: Galaxy Note 4 fingerprint lock not working after an update

After an update overnight, the phone asked for password entry but after showing the keyboard for a short period of time, it disappears and you cannot get it back again. The screen shows ‘Backup password’ but touching this doesn’t bring up the keyboard. After a while this disappears as well as so that nothing is shown on the screen (except the wallpaper) other than ‘Emergency call”at the bottom. The finger scanner doesn’t nor does the back up or menu bottoms on the left and right bottom of the phone. I can get in by restarting and entering the backup password when the keyboard first appears, and the phone works fine. When it times out and goes back to needing a password or finger scan entry, the scanner doesn’t work (no red fingerprint or other indication that it is working) and pressing ‘backup password’ doesn’t bring up the keyboard. Restarting again is the only way of getting one chance of entering the password. I have tried a soft reset but no difference. — Lynne

Solution: Hi Lynne. Hi Lynne. Try wiping the cache partition first. Please follow the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you delete the old registered fingerprint so you can replace it with a new one. Make sure that you also update the backup password. If the problem won’t go away after that, do a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 battery randomly reboots even when battery at 87%

Good morning. I have a Samsung Galaxy Note 4 phone and while the battery has 87% my phone will shut off. It’ll act like its cutting back on but never come on. I have to charge it in order for it to come back on and some times the battery will show 0% and then it will automatically go to 67%. Can you help me out? I’ve done a factory reset and did the spin test on the battery. I guess it could still be the battery? — Stephanie

Solution: Hi Stephanie. If factory reset did not fix the issue, the most likely cause is bad battery. We suggest that you try battery recalibration first (steps provided above) and see how it works after that. If the problem remains, get a new battery.

Problem 10: Galaxy Note 4 won’t download MMS

I am unable to receive pictures downloaded in text messaging. I brought my phone with me from T-Mobile to Consumer Cellular at the beginning of the year. T-Mobile did an update on my phone and now I cannot download pictures when they are sent to me in text messaging. I call Consumer Cellular and they helped me change back my APN settings. I have done a soft restart, turn my phone off and back on and cleared cache in Storage. Mobile data is on also. This problem did not exist before the update and I have run out of ideas. Can you help? — Denise

Solution: Hi Denise. If you’re positive that the issue started after a T-Mobile update, there may be or may be not that you can do about it. If said update was applied permanently, which means that core settings had been modified for good, there may be nothing that you can do about it. To see if that’s the case, try using a different messaging app first. If that won’t fix the problem, consider doing a factory reset. If a factory reset won’t resolve the issue either, that means the update was permanent. That means that there’s nothing that you can do about it at all unless you can flash the original stock firmware before the update.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 restarts by itself when wifi is used, can’t set up email accounts after an update, other issues

Welcome to another #GalaxyS7 post. We typically don’t publish more than 10 topics per post but since we’re been getting more and more reports of S7 issues lately, we bring you 12 issues in this one today. We hope this becomes another helpful reference for our Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge stuck in loading screen after an update

I have a Galaxy S7 edge and the Nougat update was pestering me for about 2 weeks to install and I couldn’t delete it from my task bar. So I finally started it and my phone has been stuck restarting since. It will restart until the battery runs out and then I can recharge it and it will freeze in the restart process again and I can do nothing till the battery is dead again. I’ve tried to start it in safe mode or even to do a hard rebooting but it won’t respond to the buttons. — Colin

Solution: Hi Colin. We don’t think you’ve provided us with enough relevant information to help us identify the cause why your device freezes and fails to boot normally so the only suggestion we have for you is to try restarting it to Odin or Download mode first. If you can do that, there’s a chance that you may be able to manually install (flash) the previous firmware version, or the most recent one, Android Nougat. If your device remains stuck and won’t respond to any hardware button combination at all, you have no other choice but to send it in.

For reference, here are the steps to get your phone going:

How to soft reset (simulated “battery pull”) a Galaxy S7

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 10 seconds).
  2. From the Maintenance Boot Mode screen, select Power down. You can use the Volume buttons to select items.

How to boot a Galaxy S7 to Download/Odin mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to flash a firmware to your device.

Problem 2: Galaxy S7 restarts by itself when wifi is used, won’t receive cellular signal until it restarts

Hi. I’m facing a problem. Whenever i connect to wifi in a public place like hotel or mall my phone would start to restart by itself and it won’t stop. I can’t use my keyboard and i can’t switch the wifi off. That’s even before i log in to connect to the internet.

Another problem is when I’m in no service area and i go to place where should be service my signal doesn’t work till i restart my phone or put it flight mode and back. Thanks. –Dom

Solution: Hi Dom. It looks like your phone can use a factory reset at this time. Both issues you mention appear to be caused by an operating system glitch. Overhauling the software environment with a factory reset may be the only effective solution. If you haven’t tried to do it before, here are the steps:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

It’s important that you check how your phone’s wireless capabilities work right after a factory reset. Be sure to let the phone run for an hour without any apps installed so you’ll see the difference. If wifi and cellular network function work fine when there are no apps installed, you can then proceed to re-install your apps. If the problem returns once apps are installed, there’s a chance that one of your apps is to blame instead of Android itself. Make sure to uninstall apps one by one until you’ve identified the problematic app.

Problem 3: Galaxy S7 won’t turn on, keeps showing moisture detected error

Got the moisture detected error even though it showed no signs of getting wet. There was no moisture or water detected anywhere in the lifeproof case–and there was nothing around wet. Phone worked fine, even charged on and off with error. Every so often screen would go black and switch to VR setup (which I have never opened before) or the camera. Phone completely died and then would not respond at all on regular charger. Put it on the wireless charger which indicates phone is charging but the phone is unresponsive (like no activity, no lights). Tried all reset and reboot options, phone is acting as if it is dead. I’ve also tried everything as if it was water damaged (rice, trip, etc). I have no idea what operating system I am on, whatever it comes with. — Jenniferpoolehinson

Solution: Hi Jenniferpoolehinson. If your phone won’t turn on at all, the only troubleshooting that you can try is to see if you can power it back on to other modes. If it stays dead, have it checked by a professional. There may be an issue with the battery or motherboard.

Below are the steps to boot a phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S7 edge bottom screen shows as white while upper half shows as black

I woke up today and when I tried to turn on my Samsung Galaxy S7 Edge, half of the screen was white and the other half was black. Every time I press the home or power buttons it displays the half white screen and immediately turns off. However, when I double press the home button it displays half of the camera and the other half remains white. I tried pressing the power and volume buttons but it didn’t change a thing. — Tony

Solution: Hi Tony. We think you have a damaged screen. This issue does not happen out of the blue so if there were no obvious reasons why it works erratically such as physical damage or water damage before noticing it, there may be an underlying motherboard failure.

To check if this is due to a software problem (we doubt it though), try to boot the phone to Recovery or Download mode (steps provided above) and see if the screen works normally. If it doesn’t, find a way to have it repaired or replaced.

Problem 5: Galaxy S7 edge SMS keeps getting delayed

Hello. I have been having text messaging issues with my Samsung S7 edge I just purchased. At times I can send and receive messages but most of the time I cannot or they are delayed for hours or days. I have tried everything from restarting, factory reset, changing SIM cards, clearing cache partition, factory reset and even exchanged the entire phone for a new boxed one from my carrier T-Mobile. What gives? I noticed that these messaging issues began with a recent Firmware update that for some reason I cannot avoid with each factory reset/new phone. What should I do a thing this point? Should I just get an entirely new model even though my carrier says that it’s not possible without paying a huge fine? This is so frustrating : /. — Ncduckie

Solution: Hi Ncduckie. If a factory reset did not fix the problem, it’s most likely caused by a network issue or inefficient coding in the firmware. You must work with your carrier to identify the cause. If you’ve done that (simply because the customer service guys on the other end don’t have any clue), you may have to just wait for a new update. Hopefully, a new update will fix the glitch.

In some rare cases, using a non-Samsung or non-carrier provided messaging app fixed a similar issue. Try using another app like Facebook’s Messenger or Google’s Hangouts and see if that will help.

Problem 6: Galaxy S7 camera and flashlight app won’t work

Camera says warning camera failed. And when I try to use the flashlight it says .. unable to turn on Camera is using the light. I have tried all the fixes…. restart, cleared caches, etc. to include a hard reset. Still nothing. When I go to my menu the flashlight icon is lit up … but it is not on on my phone. — Cgconstruction1994

Solution: Hi Cgconstruction1994. We are assuming that you’re having problems with pre-installed camera and flashlight app so your first move is to check if a third party app is causing this problem. Boot the phone to safe mode and see how the camera and flashlight apps work. If they work just fine when on safe mode, that’s a confirmation of our hunch. To boot to safe mode, follow these steps:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If you happen to use third party camera app and flashlight app, do another round of factory reset and install them first. Make sure not to install anything else. Then, see how of them work.

Problem 7: Galaxy S7 active sound notifications not working

On my Samsung Galaxy S7 active, all of my notification sounds work except for text messages. I’ve made sure my notification sound is all the way up, notifications are allowed on my messages app (the default for the phone), the “show silently” option isn’t checked, and the messages aren’t muted for any of my contacts. I’ve restarted the phone a million times and I even tried switching notification tones. Is there anything left to try other than a factory reset? — Erynn

Solution: Hi Erynn. Try booting to safe mode to disable third party apps. Once that’s done, send an SMS to yourself and see if sound notification works. If that won’t change anything, do a factory reset.

Problem 8: Galaxy S7 email app disappeared after restart, can’t install update

Hi Guys. Galaxy S7 three months old. Had a few ‘shut-downs’ fixed with the soft reset but during latest “freeze” the unit became very hot to touch. Soft re-set after it cooled down, worked ok but then noticed it had completely removed all my emails and the email settings and program itself. Any way I can get my e-mail back?

Additional issue is repeated software update attempts which fail but I’m told by Samsung this is because I have a UK model being used in Australia. — James

Solution: Hi James. We don’t know what you mean exactly by “it had completely removed all my emails and the email settings and program itself” but if the app itself was uninstalled for some reason, simply re-install it and configure your email account to it again. If you happen to have an issue with a pre-installed email app, do a factory reset (steps provided above).

If your phone was built for a particular carrier in the UK and you’re now using it in an Australian network, you can’t expect to receive over-the-air update for it. If you badly wanted to update your phone, you can do it manually via flashing. You can use Google to find a good guide on how to flash the latest firmware.

Problem 9: Facebook and Snapchat apps don’t have sound notifications on Galaxy S7

I do not get notification SOUNDS from Facebook or Snapchat. I have checked all settings, uninstalled and reinstalled several times. I Googled this issue. A post said to try an older version of FB. I did that and sounds worked for a couple hours then stopped!! One thing I did notice I have to go to account settings and click on sync each time I reinstalled the older version app and it will not sync at all with the newest version of Facebook !! Thank you for any help !! — Tami

Solution: Hi Tami. Please check our suggestion for Erynn above. We assume of course that you know how to change the notification settings for an app under Settings>Notifications.

We don’t know where you get “older” Facebook app versions since you can’t do that in Google Play Store so you should also ensure that your apps are not compromised. Some official copies apps can be booby trapped by third party developers. If you’re fond of getting apps from third party sources outside of Google Play Store, you should be aware that some of those apps may not be safe or can present problems. You should work with the developer of those unofficial apps for solutions.

Problem 10: Galaxy S7 sends duplicate or delayed messages at random

It appears that in using the Message+ app, my phone is sending duplicate texts and the recipient is receiving messages already received hours or even days apart. They are not sending two messages at the same time and it isn’t that the recipient never received the message. They will receive the message when I send it and then will randomly receive the same message days later in a completely unrelated conversation. — Katestefan07

Solution: Hi Katestefan07. Message+ is not a Samsung app so if the usual troubleshooting of wiping its cache and data (steps provided below) and factory reset did not work, there may be an app or network issue behind it. You must do one or all of the following to fix the problem:

  1. switch to a different messaging app,
  2. contact the app developer and ask for assistance, or
  3. work with your carrier to fix a possible network issue.

To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 11: Galaxy S7 keeps getting “Settings has stopped” error

Hi. I have done all the troubleshooting steps you mentioned to fix the “settings has stopped” issue and the lagging. The one fix that worked was to clear the settings data and cache, however, it will only works once and then give me the same error message. Then once i clear it again it works once etc etc etc. I have no idea what else to try and am hoping like hell you can help. I have a Galaxy S7 edge with android version 7.0. I just did the update 3 days ago. Thanks for any help you can provide and look forward to your reply. — Vito

Solution: Hi Vito. If wiping the app’s cache and data did not work, try wiping the cache partition next. If that won’t work either, factory reset the device.

Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 12: Can’t set up email accounts on Galaxy S7 after an update

I purchased a Galaxy S7 a couple of days ago. I set up 3 email accounts, one of which is a work specific one (NHS mail) the other a Gmail and btinternet account. all was straightforward and without problem and functioning correctly. There was a software upgrade to Nougat 7.0, and since this happened I can only access the NHS mail account as I get the message: Unable to set up account: Security policy restricts the use of POP/IMAP email when trying to use the others. I have removed both accounts and tried again to no avail. I have rebooted the phone and tried again, still no luck. Any ideas?? Kind regards. — Sally

Solution: Hi Sally. In Gmail, there’s an option for a user to enable or disable POP and IMAP under Settings. You can access it logging into your Gmail account in your computer and clicking on the gear icon. The POP and IMAP options should be under Forwarding and POP/IMAP section. Make sure that both POP and IMAP are enabled before setting up your Gmail account in your email app again.

We’re not familiar with btinternet email so you have to figure a similar option yourself. Better still, contact the email provider and ask for assistance.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.