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Contacts Issue

Galaxy S7 text blocked by keyboard, can’t see text when typing, other issues

Hello guys! Welcome to another #GalaxyS7 post. We bring you 12 more S7-related issues and solutions in this one so we hope this will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 won’t allow access to email inboxes

After a recent automatic update on my Galaxy S7, I can’t access all my email inboxes like before unless if I’m on easy mode. If I’m on standard mode with my theme on, and icons arranged how I want them, I can tell I have an email on one of my email accounts, however, when I click on the email app, there is no top left 3 lines with options of bringing up different email accounts. Pretty much I’m stuck with just one email and can’t view anything else. It’s annoying having to change modes just to access a different email account. — Jada

Solution: Hi Jada. Updates can sometimes modify some features or pre-installed apps behaviors. This is either by design, or caused by a bug. Try wiping the email app’s cache and data and see how it goes. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the email app’s cache and data won’t work, try using a different email app.

If you think finding a fix is worth the hassle, you can also try factory reset to revert all software and pre-installed apps settings to defaults.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 2: Galaxy S7 edge not showing notifications of a bank app

Recently purchased S7 edge. Before, I had an S6 edge+. With the S6 I could receive alert messages from my bank about the status of my account. (New deposits, low balance etc.) I am no longer receiving those alert messages with S7. It won’t even allow me to reset the service up on this phone. I’ve gone through every setting I can think of but can’t fix/find the problem. Please help. These notification are very important for me. — Dawnshec

Solution: Hi Dawnshec. We don’t think there’s anything that you can do on your end about the issue. If you’ve already tried wiping the cache and data of the app in question (steps provided above), and updated it to the most recent version, the issue is most probably code-related. This means that app’s developer may have changed how it should behave recently, or there’s a coding problem (bug) causing the notifications. Either way, you must contact the app developer or your bank for support as this is not a phone issue.

We assume of course that you’ve already made sure, before contacting us, that the notifications for this particular app has been set up properly. To see if that’s the case, follow the steps below:

  1. Open the Settings app.
  2. Tap Notifications.
  3. Tap ADVANCED on the upper right hand side.
  4. Find the app in question and tap it.
  5. Make sure that you enable Allow notifications option by sliding the slider to the right.
  6. If you want, you can let the phone display notifications for this app in the Lock screen by selecting Show content under On lock screen option.

Problem 3: Galaxy S7 edge on setup wizard

My Samsung Galaxy S7 edge is stuck on setup wizard. It was done by accident and no one seems to know how to fix it. I’m making monthly payments on a phone I can’t use. My wireless carrier is Verizon. Verizon says it’s a Google problem. I’ve reset my Google password several times already and it’s not helping. — Mrskentdingaling

Solution: Hi Mrskentdingaling. What exactly do you mean by stuck on setup wizard? Are you getting an error message? Please give us more information than what you tell us here like the history of the phone and steps that led to the problem. Telling us you’re stuck does not help at all. Help us by giving as much information about the issue and your device so we can help you properly. Once you provide a complete account of what happened, we’ll update this post accordingly.

Problem 4: Galaxy S7 edge contacts hard to see due to color schemes

I have a Samsung Galaxy S7 edge. When i look at my contact details i see the name but can’t see the rest of the screen so unable to view contact phone number. It appears the lower 2/3 rds of the screen is white and the contact details are in a orange colour but are so light they blend in with the rest of screen. — Carl

Solution: Hi Carl. Try changing some settings under Display option such as Screen zoom and font (Settings>Display>Screen zoom and font).

If that won’t change anything, considering using the theme (Settings>Wallpapers and themes).

Problem 5: Galaxy S7 text blocked by keyboard, can’t see text when typing

When I’m typing a text me message, the text box doesn’t expand with the length of the text. The text just disappears behind the keyboard and I can’t see what I’m typing. I can’t move the screen up or down. This is on Galaxy S7. Thanks for your help. — Sharon

Solution: Hi Sharon. We’re assume you’re using the native Samsung Messages app here. If that’s the case, you are most probably using the default Samsung keyboard as well. To see if it’s a Samsung keyboard issue, make sure that you reset its settings back to default by doing the following:

  1. Open the messaging app and start typing a text message.
  2. On the virtual keyboard, tap the icon to the left of the space bar (gear icon).
  3. Scroll to the bottom part and tap Reset settings.

Alternatively, you can also try to wipe the data of the keyboard app you’re using by doing these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap the three-dot icon on the upper right hand side and select Show system apps.
  4. Look for the keyboard app you’re having problems with and tap it.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Data button.

Problem 6: Galaxy S7 edge can’t open PDF file, keeps saying file is corrupted

Recently my GS7 Edge has had trouble opening any files that I download. I keep getting this message that says “we can’t open the file because it is corrupted” or something like that. But it used to open files with no issues. And the problem is with any pdf files i download. Seen this before? Thanks so much for any help. — Matthew

Solution: Hi Matthew. You can only open downloaded files in a Galaxy S7 if you have a working compatible app that can read it. The most likely reason for the problem, assuming that you’re of course trying to open a good PDF file and not a corrupted one, is the app that’s trying to open the file. To fix the problem, simply wipe the cache and data of the said app. Refer to the steps above on how to do that.

Problem 7: Galaxy S7 stuck in T-Mobile logo screen

Hello. I’m reaching out to you guys/gals in hopes that you’d be able to tell me what’s wrong with my device. I have an S7 and after a recent update on my phone. It no longer boots passed the T-Mobile logo on startup. I toyed around with it a little and found that after a hard reset it works fine. That is until i sign into all my accounts (Google, Samsung ect…). then it updates everything on the phone and after that once it turns off or restarts it’s the same issue again — stuck on T-Mobile logo.

Some other details is while using the phone sometimes it’ll say things like “Google+ has stopped working” and all that nonsense. please get back to me with any information you can. — Tyler31914

Solution: Hi Tyler31914. We don’t know nothing about your system and whether or not you rooted or modified its software with a non-official one before. If you did any of the two, we suggest that you flash the stock software back.

We are assuming though that you never rooted nor installed a custom or non-official firmware. Based on how you describe the issue, the cause is probably a bad bootloader, which is a piece of code that runs before Android operating system loads. The phone’s bootloader may be corrupted preventing the operating system from working properly. If it’s not a bad bootloader, you may end up flashing the firmware. We strongly suggest that you try to flash the bootloader first though. Below are the steps on how to do this. Keep in mind though that the exact steps may vary depending on your phone model. The steps provided here are only for demonstration purposes only. Make sure to do some research on how to flash the bootloader or firmware on your phone.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 8: Galaxy S7 stuck in Samsung logo screen, won’t turn on

Hi. I purchased my Samsung Galaxy S7 when they were first on the market. After a few days i didn’t like it so put it away in a cupboard. I have just brought it back out to try again. It wouldn’t charge or switch on. I have tried to switch it on and only the start up Samsung logo displays then it goes dead. I have tried several cables, chargers and even plugged it into my PC where there was not even a flicker of anything. Please help. Many thanks in advance. Kind regards. —  Patricia

Solution: Hi Patricia. Try to do a master reset first and see what happens. Here’s how:

  1. Charge the phone for at least 30 minutes.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If a master reset won’t fix it, please refer to the suggestions we have for Tyler31914 above.

Problem 9: Galaxy S7 won’t load to normal mode

Hi. I’ve only had my Samsung S7 for merely 7 months and I’ve had several Samsung phones but this has never not once happened to me. my phone was lagging so i decided to reboot it that is after i had manually stopped all running apps. When i rebooted my phone it did not want to go beyond the Samsung logo (with colorful space like graffics). As i had mentioned, this has never happened to me. my other Samsung phones have lasted 2 years and a half at the most before i willingly update it (model wise). my contacts and pictures are not backed up. PLEASE HELP ME. — Laine

Solution: Hi Laine. Please check our suggestions for Tyler31914 and Patricia above.

Problem 10: Galaxy S7 not downloading emails

This is on a work phone (Microsoft Exchange email). Most of my email folders are now showing “No email – you may have emails that have not been retrieved from the server.” I have checked sync settings and all appear to be set to allow for auto sync-ing. I’m not aware of any Outlook updates that have occurred, though, I may be incorrect. Also, I have not changed any settings myself. — John

Solution: Hi John. If you’re dealing with a work email issue, we recommend that you speak to your company’s IT guys first. We know nothing about how your system works and there are a lot of things that only your email administrator can check. As far as device troubleshooting is concerned, we suggest the following:

  1. remove your email account from the phone and reconfigure it.
  2. wipe the cache and data of the email app (check the steps above).
  3. do a factory reset.

Problem 11: Galaxy S7 can’t send email due to email server error

I cannot send or reply to emails on my Bellsouth account. A day or so later I get a failed to send notice, due to email server error. Then when I go to a different screen, I can’t get back to retrieve them in the Bellsouth menu options . This is AT&T powered by Yahoo which is going through a corporate divorce of sorts. The wifi connections are good and the very same email retyped on my laptop goes thru just fine. This also had happened intermittently on my Galaxy 4. Help, this is very annoying.

On a separate note how do I stop the gray character bubbles on certain words that appear when I’m typing a text? They block me from typing corrections or finishing a word and often insist on substituting an emoji? Thanks, I hope you can help me figure this out. — Genessagp

Slution: Hi Genessagp. We don’t think this is an app or device issue but we suggest that you try the steps we provide for John above. If they won’t fix the issue, talk to the email service provider for support.

We don’t think we understand what you’re describing in your second issue. Please get back to us with more information such as the name of the messaging app and keyboard app you’re using, as well as the possible steps that you may have done that may have led to this issue. We’ll update this post once you provide us with more information.

Problem 12: PC won’t detect Galaxy S7, won’t fast charge anymore

Hi. When I connect my Samsung S7 to my computer, my Windows PC gives the notification “USB device not recognized.” I have Smart switch installed on the computer and tried to reinstall the drivers. Nothing works.

Also after the Nougat update my phone won’t fast charge anymore. I tried factory reset (2x) but nothing works. Please help me. I am getting SO frustrated. Kind regards. — Kenny

Solution:  Hi Kenny. Try using a different USB cable first and see if that will change anything. If nothing changes, the most likely cause of the problem is a bad charging port. This is the main reason for a lot of phones that suddenly stopped fast charging. Send the phone in or have it replaced.

 


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How to fix Samsung Galaxy S5 “Updating contact list…” that showed after Marshmallow

One of the problems with the #Samsung Galaxy S5 (#GalaxyS5) when it was still running Android L (Lollipop) seems to occur now that Samsung just rolled out Marshmallow. The error “Updating contact list…” reportedly started showing after the update.

Samsung-Galaxy-S5-updating-contact-list-marshmallow

We’ve already seen this kind of problem before so we’re obliged to answer our readers who contacted us about it. So, in this post, I will tackle this issue and answer some of the questions asked by some of our readers.

Just to give you an overview about the error and how it occurs, here’s one of the messages sent by our readers that best describes its…

I just updated my Galaxy S5 to Marshmallow after a really long wait. I did everything correctly and the updated got downloaded successfully and installed without a hitch. The phone rebooted and after that, it worked fine and fast. I was really happy with the performance of the phone after the update as there was a noticeable improvement and it seems more fluid than before. The only problem is when I receive a message from someone I know is listed in my contact, only the phone number is shown and not the name.

Prior to the update everything was working fine. Tried to double check if the contact is the and when I open the app, the message ‘Updating contact list…’ is showing on the screen. It’s been like this for 3 hours already and if the contacts are really updating, then it should have been finished after a few minutes since I only have around 50 contacts. Can you guys help me out with this? Thanks a lot!

Now that we already have a clearer idea how this problem occurs, it’s time to exhaust all possible solutions to fix it. But for those who have other issues, make sure you visit our S5 troubleshooting page as we’ve already answered hundreds of problems that were reported by our readers since the release of this device a few years ago. Try skimming through the list of problems to find something that’s similar.

If you need further assistance, then you are free to contact us. Fill up our Android issues questionnaire and hit submit. Provide as much information about the problem as possible so our solutions will be accurate.

Troubleshooting “Updating contact list…” error on Galaxy S5

I’m certain you have contacts saved locally in your phone and you have synced contacts that are saved in the cloud or online accounts. The error means that the Contacts app is having a difficult time pulling up contact information either local or online but most of the time it’s synced contacts that need to be updated. That being said, try this procedure first…

  1. With two fingers, swipe from the top of the screen to the bottom.
  2. When Quick Settings screen appears, toggle the Sync button to Off.
  3. With master sync already disabled, reboot your phone and open the Contacts app.

If the problem persists after doing the steps above and rebooting your phone, then it’s time to clear the caches of the previous firmware.

System caches are necessary to make apps and services run smoothly but they can easily be corrupted during updates while others are simply incompatible with the new system. You need to clear these files so that Marshmallow will create its own caches and this may be what you need to do to fix this problem…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Clearing the cache partition won’t delete any of your data so I suggest you do that after the first procedure. The next thing you have to do after wiping the cache partition is to clear the cache and data of the Contacts app because it’s the one that has direct control over your contacts.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After deleting the system cache and clearing the cache and data of the Contacts app and the problem remained, try to turn the master sync on again (follow the steps in the first procedure) and then try these steps:

  1. Open Contacts.
  2. Touch More options (3 dots).
  3. Choose Accounts.
  4. Choose the account where your contacts are saved.
  5. Touch More options.
  6. Tap Sync now.

Should the phone refuse to popular your contacts after all these, then it’s time you did the master reset. It will fix the problem but you have to go through the hassle of backing up every bit of data you don’t want to lose in your phone.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem of your phone. If not, then feel free to contact us.

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Sprint Galaxy S5 Problems After Lollipop Update & How To Fix Them [Part 3]

Samsung-Galaxy-S5-Problems-28

About a couple of days ago, Sprint rolled out another lollipop update for its Galaxy S5 to fix some bugs and issues encountered by its customers. So, if you are prompted to download the update, please take time to do so especially if you are currently bugged by an issue or two.

In this post, I addressed ten issues reported by our readers. While some of them can be fixed without the need of a new update, others are actually firmware-related. For those who emailed us, take time to browse this post to see if your concern was addressed and for our readers who may have just tuned in, you may send your questions to [email protected] but provide all necessary details about your phone and your problem. You may also post on our Facebook wall and/or Google+ page or follow us on Twitter (#RealTDG).

MUST VISIT: Samsung Galaxy S5 Troubleshooting

The following are the problems I addressed in this post:

  1. Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error
  2. Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi
  3. Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues
  4. Sprint Galaxy S5 Wi-Fi Turns On Automatically
  5. Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card
  6. Sprint Galaxy S5 Draining The Battery After Lollipop Update
  7. Ads Pop Up On Sprint Galaxy S5 After Lollipop Update
  8. Sprint Galaxy S5 Auto Answering Calls
  9. Apps Crashing After Lollipop Update on Sprint Galaxy S5
  10. Sprint Galaxy S5 Camera Won’t Focus

Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error

Problem: Hi, last week I updated my Sprint Galaxy S5’s operating system and I don’t have a problem with my device. However, this week my S5’s contacts cannot be opened anymore. There’s a message always popping up on the screen saying “Unfortunately Contacts stopped working”. I already turned off and on the device but the message still keeps on showing on the screen. I’m a newbie in Android world and I’m hoping you can help me fix my issue. Thanks! — Ella

Problem 2: Hi. I have the Galaxy S5 and the new version of android and for some reason my contacts will stop working and my friends and family say that my phone goes straight to voicemail, and not recieve texts. How can I keep it from doing this again? Happy Connecting. Sent from my Sprint Samsung Galaxy S5. — Rick

Problem 3: Since I updated my galaxy s5 to lollipop, I’ve been getting an error message stating my contacts are no longer working. I’ve cleared the cached folders and the problem still persists. Please let me know what i can do to fix this.

Also, my bf and I both have s5 phones. He was trying to share music files to my phone and both phones had the nfc and s link activated but the files would but transfer. What were we missing to get the files shared between the two phones? Thank you, Traci.

Problem 4: I’m a Sprint S5 user. I’m having a contacts error pop up a couple of times a day with no actual errors. Any ideas on how to fix? Thanks for the info about corrupted pics. Those are the only problems I’ve had so far. Thanks in advance. — Dennis

Problem 5: After updating to lollipop, every time i get a call it switches into priority mode and silences all sound but media and ringer. Also about every hour I receive a notification saying “Unfortunately contacts have stopped working”. Please help! — Ryan

Troubleshooting: For this section alone, I addressed problems reported by five of our readers who emailed us. This problem is common, in fact, it also happens to Verizon and AT&T variant. There are actually three ways to address this problem:

  1. Clear the cache and data of the Contacts app.
  2. Disable Contacts sync while the phone is still optimizing some apps.
  3. Clear the cache and data of Google+, uninstall it and the download and install a fresh copy from Play Store.

These procedures were reportedly effective in fixing this problem but there’s no guarantee. So, if all else fails, master reset is your last resort.

Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi

Problem: Hello, in the last two days my phone will not load web pages, facebook, or ifunny while I am connected to my wifi. When I turn my wifi off, they load fine. Do you have any suggestions to why? — Shannon

Troubleshooting: Hello, Shannon. First of all, verify that your Wi-Fi network doesn’t a problem. Use other devices to connect to the internet through WiFi. If you can browse the web, load Facebook, download apps and whatnot, then at least, we know it’s not your network but your S5. In this case, try to “forget” your WiFi network in your phone and reboot it. After that, let it scan, detect and reconnect to your network to see if the problem was fixed. If it remained after that, verify that your phone can connect to the internet through other WiFi hotspots because if not, then there’s a possibility that it’s a hardware issue or a serious firmware problem. One way to determine which is which is to perform hard reset.

Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues

Problems: Hi, I am contacted in regard to the recent update. My phone hasn’t worked good since. I get error messages all day. Contacts unfortunately stopped, battery life is awful, running slowly, wifi disconnect. I hope there’s a new update to fix these issues very soon because I didn’t spend $600 on this phone for this to happen nor switch from an iphone for it as well. — Katie

Troubleshooting: Hi Katie! Apparently, the recent update messed up your phone and that’s actually a lot of problems for a premium smartphone like the S5. You can go all day clearing caches and data of the Contacts app and related services, finding which apps are draining the battery faster and causing the slow performance, or keep toggling the WiFi slider on and off in hopes that it will stay connected without guaranteed solution. That’s a waste of time. So I just you jump immediately to the ultimate solution–factory reset!

Sprint Galaxy S5 Wi-Fi Turns On Automatically

Problem: Hello, I have the Sprint galaxy s5 and even though I have the wifi turned off it still turns back on by itself. I have everything turned off in settings. It started doing this once I updated to kit kat version 4.4.4 and now it still does this with 5.0 lollipop. Also, when I turn my screen off and I look at my phone later on the phone turns my data off, then after having the phone on for a few seconds my data turns back on. Why is this happening? My phone worked fine until kit kat version 4.4.4. If you have any insight that would be great! — Austin

Troubleshooting: Hey Austin! There is this service embedded in your phone’s firmware called Connections Optimizer and it’s responsible why the Wi-Fi automatically turns on. Just follow these steps and you’ll be fine:

  1. Go to Settings.
  2. Touch Mobile networks.
  3. Touch Connections optimizer.
  4. Uncheck Auto select best network.
  5. Or, turn off Connections optimizer itself.

Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card

Problem: Hi, my sprint Galaxy S5 (SM-G900P) just updated to Android 5.0 and during it there were some errors. The SD card was reading fine before the update but now will not read. I reformatted it on my computer and still nothing. I used my old galaxy S3 and reformatted using that and still nothing.

I also took another memory card and tried that and it doesn’t read. It just keeps saying “Preparing SD card, Checking for errors.”

Do you know what I can do to fix this? The phone will not let me format the card while it’s inserted because it will not read it. Thank you, John.

Related Question: Hello. My phone keeps telling me that I don’t have a SD card but I do. How can I fix this? Best, Carrie.

Troubleshooting: Hey, John. It sure is not the first time I heard of a microSD card being corrupted or damaged after an update. I also encountered a problem wherein the phone could no longer read any of the microSD card mounted on it. So, yes, these things happen and in your case, the recent update might just be the culprit. Based on your description, though, it seems like the problem isn’t with the card but with the phone, specifically the firmware.

Try to boot the phone in safe mode to temporarily disable all third-party apps and service and then let it read your microSD card once again to see if it can. If not, I suggest you reset the phone to factory defaults. If the phone can’t read the card after the reset, you better bring the phone to Sprint store and have their techs re-flash or reinstall the firmware. That will take care of the problem, although it would be a hassle on your end.

Sprint Galaxy S5 Draining The Battery After Lollipop Update

Problem: I upgraded to lollipop 4 days ago, Sprint, Samsung Galaxy s5. Right away my phone was performing slow and began to overheat. This would also drain the battery very quickly. It was hell. Finally removed the SD card and it solved the problem, but I’m not sure if it’s an issue with the card itself or an app that was on the card. Obviously I want access to my card. Any help is greatly appreciated. — Thanasi

Troubleshooting: Hello Thanasi. One of the reason why the phone overheats is when it keeps on trying to access the microSD card but can’t read from it. That is why, the problem was fixed when you removed the microSD card. I believe your microSD card has been corrupted during the update but please do check on that because it’s been so common. There were even cases wherein microSD cards were damaged due to a firmware update but let’s just hope for the best.

Ads Pop Up On Sprint Galaxy S5 After Lollipop Update

Problem: Hello, since updating my phone to lollipop, when I wake my phone a little black and white droid guy shows up and an ad come on the phone full screen usually for a game like clash of clans. This is very annoying. How do I make it go away and stop doing this? I have already tried the “wipe cache partition” to no avail. Thanks, Rob.

Troubleshooting: Ads are often attached to apps, so one way to stop this is to find the app in which the ads that keep popping up are attached to and then uninstall it. You may go to the Application Manager and swipe to the left to display contents of the “Running” tab. Try to disable suspected apps first until you can find the culprit; that’s the time you can uninstall it.

Sprint Galaxy S5 Auto Answering Calls

Problem: Hi, I have a White Samsung S5, Sprint carrier. I was wondering why my phone every so often answers calls by itself. I have disabled voice answer, direct calls, waving hand over device. Anything that has to do with a gesture. Usually my phone is flat down somewhere and someone calls me and some how it will answer by itself, without it being touched or anything. I have factory reset my phone thinking it would not do that issue again, but still same problem. Any suggestions that you can recommend me or is there a multifunction happening with my phone?

Troubleshooting: Many were actually complaining having the same problem as yours and while some said factory reset worked for them, others say doing so is just a temporary remedy and not a permanent fix as the problem returned shortly after the reset. It’s the problem with the phone and Sprint is willing to compromise just for the sake of its customers, so contact your service provider. There’s nothing we can do about that. And by the way, this issue has already been happening even before Kitkat and Lollipop so it’s not because of the recent update.

Apps Crashing After Lollipop Update on Sprint Galaxy S5

Problem: I have this annoying issue on my Sprint Galaxy S5 after I updated my device’s operating system 4 days ago. I noticed this certain issue the other day when some of my apps won’t open even when I already rebooted my phone several times. Until now I can’t fix the issue. Please help! – Tyler

Troubleshooting: Hi. Most often, only apps that were saved or moved in the microSD card are affected by this problem, it’s because the recent update may have corrupted the card so it can’t be read by the phone. The best thing to do is to remove the SD card from the device and let your computer or laptop read it. If you’re prompted straight up that the card needs to be reformatted, then it’s either the data were corrupted or the card is totally damaged. That said, there’s no way for us to recover your data and the only way to know if you can still use it or not is to reformat it using FAT32 format. If the phone can’t read from it after that, it’s time you bought a new SD card.

Sprint Galaxy S5 Camera Won’t Focus

Problem: Hello guys, just this week I updated my Sprint Galaxy S5’s software and I can say that the performance of my device is amazing. However, yesterday morning when I tried taking a picture my camera won’t focus and I don’t know what caused the issue. I rebooted the device several times but the issue was not fixed. I also turned off the device for two hours but when I turn it on the issue still happening. I’m hoping you can help me with my issue. Thank you in advance! – Jen

Troubleshooting: If the problem is just the focus and the phone can still snap pictures, then just clean the lens with a dry, soft cloth. Obscured lens will cause this problem. You may also try to clear both the cache and data of the Camera. Based on your description, I think the problem isn’t serious at all.

Full Master Reset

This procedure will delete all data saved in your phone’s internal storage and may corrupt your microSD card. So, prior to the reset, make a backup of your important data and physically unmount your microSD card.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Summing it up

There you go! While we specifically mentioned Sprint in this post, it doesn’t mean the troubleshooting procedures or solutions we presented here won’t work with other variant of Galaxy S5. They will as long as the problem is not Sprint-specific. If you have questions, problems or suggestions, feel free to email us at [email protected]. And that concludes the 3rd part of our Sprint Galaxy S5 Troubleshooting series.

Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 30]

Samsung-Galaxy-S5-Lollipop-Problems

The Android 5.0 Lollipop update for Samsung Galaxy S5 is full of bugs. Since it was rolled out, we were already receiving emails from our readers asking for help about issues they’ve encountered immediately after Lollipop was installed. The most common are WiFi and mobile data auto switching issues, faster battery draining problem, overly sensitive Home button, music keeps skipping when streamed through Bluetooth, etc.

Samsung and respective carriers should be rolling out patches soon enough to address these issues as some of them can’t be fixed. Fixable or not, we are always open to your questions and/or emails. We are willing to help you resolve problems with your phone brought by Lollipop. All we need are details of the problem, so make sure you include all necessary information when writing emails. You may send your inquiries to [email protected] and we will do our best to help you. You may also post on our Facebook wall and/or Google+ page. For now, we focus on Lollipop update problems, so if you have issues that aren’t related to the latest update, I suggest you visit our Samsung Galaxy S5 Troubleshooting page as we listed all problems we already addressed in the past. It is most likely your concern has already been answered.

Connected to WiFi Network Prompt Pops Up

Problem: Please can you help with a couple of problems with my Samsung Galaxy S5?

Firstly I continually get a message on the screen saying “connected to Wi Fi network. Brightbox …..”. This message comes onto the screen every 30 seconds or so. I have to wait for it to go before I can use the phone to call or text and when watching a film it is annoying.

Also my phone is losing charge very quickly. Only had the phone 10 months – when it was new it would sometimes last for 36 hours before I had to charge. Now it can be 100% charged at 10 in the morning and within six or seven hours it is down to 10%. Do I need a new battery?

Cannot find any similar problems on your page of troubleshooting. Thanks. — M Clayton

Related Problem: Hi, I have a Samsung galaxy s5. When I am at home on wifi I repeatedly (about every 2 minutes) get a pop up that says connected to wifi (with the wifi name). I am actually always connected at home.

I have had that phone for about a month and a half but this just started about a week ago. I have checked all wifi settings and they are fine.

How do I fix this? It is very frustrating along with the phone freezing all the time. Your help would be greatly appreciated. Thanks. — Tina

Troubleshooting: Hello. I assume you are connected to the Internet via mobile data. However, your phone, somehow, connects to a WiFi network and this could only happen if WiFi is enabled. If you don’t want your phone to keep connecting to his network time and time again, disable WiFi.

But just in case you are connected via WiFi and this “Brightbox” network is your own, then the problem occurs because mobile data is enabled in your phone. There are two ways to prevent this error message from popping up; either you disable mobile data or the Smart Network Switch option.

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

This procedure may also fix the battery draining problem.

Galaxy S5 Can’t Send SMS After Lollipop Update

Problem: Your Samsung Galaxy S5 Problems columns have been very informative. I’ve looked for my issue, but haven’t seen it.

My Galaxy S5 updated to Lolly pop 3 or 4 days ago. Since then none of my text messages I’m trying to send will go. The only information I get is that my attempt to send has failed. Tonight I called my daughter and had her send me a text message, which I did receive. But the reply I tried to send once again failed. Attempts to resend failed.

I’ve gone into settings and cleared the cache and checked the different options. I don’t believe anything changed there. I’ve restarted phone and also did a full power off and let it be before turning back on.

Any help you can provide will be greatly appreciated. Thanks for all your help. — Bonnie

Troubleshooting: Hi Bonnie. First of all, if you’re trying to send a text message with attached picture or any special characters considered as “picture” by the phone, then make sure mobile data is enabled in your phone. Text messages like that are automatically converted to MMS and the typical cellular network cannot transmit those messages.

However, if you were just trying to send a plain text message and didn’t went through, I suggest you call your provider first to inquire about the status of your account and to verify settings with your phone. There’s a chance the message center number was changed during the update; that is very important in sending SMS messages.

Galaxy S5 Alarm Clock Problem After Lollipop Update

Problem: Hi there, since my S5 updated on 5th/6th February I cannot guarantee my alarm going off in the morning. It didn’t go off on the 6th for the first time ever, causing me to oversleep for work, and again on the 9th, so I downloaded an alarm app. This worked on the 10th, but then not on the 11th!

I have seen your suggestion about the wifi and have resolved that problem. I have also been having the problem with the battery draining quickly, also not receiving texts when I should. I have sometimes found that restarting my phone helps, but it’s driving me mad lol. I look forward to hearing from you. — Vicki

Troubleshooting: Hi Vicki! You’re not the only one having this problem. It’s one of the aftermaths of Samsung’s decision to replace Blocking Mode with Interruptions. But anyway, you can fix this problem by going to Settings > Sound and notification > Interruptions > check Events and Reminders. Scroll down to find ‘Set priority interruption period’ and specify the date and time range.

Galaxy S5 Music Skipping After Lollipop Update

Problem: Hi, I’ve been reading your posts and have yet to find anybody reporting this particular problem . my phone constantly skips when listening to audio over Bluetooth. I have tried using Google Play and Samsung music player as well as Pandora. seems to happen more on Google Play than the others however it is happening with all. I would then try to listen to the same song directly on the phone speaker and there would be no skipping which leads me to believe the problem is related to the Bluetooth connection. Its driving me crazy. Weird thing is, it will work fine one day, and the next it will skip like crazy. I’ve only had the phone for a month, any ideas? Thanks. — Matt

Related Problem: I have a problem with playing music through bluetooth. I have some powerbeats 2 headphones and use my galaxy s5 with it to play music. Recently when I play music through them the music skips or cuts out for a quick second. I have connected them to another bluetooth phone and they work just fine so I know its not the headphones. I noticed my phone recently started doing this after the lollipop update. Any solutions on how to fix this? — Christian

Troubleshooting: Hey Matt. Apparently it’s a Bluetooth problem and we’re yet to know if it’s the phone that has issues or your BT device. Before anything else, try booting your S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, try to pair your BT device and see if the music skips. If so, try clearing the cache and data of Bluetooth and Bluetooth Share through Application Manager.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Bluetooth.
  6. Tap Clear data button, then OK.
  7. Go back to the Application Manager screen.
  8. Scroll to and tap Bluetooth share.
  9. Tap Clear data button and then OK to confirm.

After doing the procedure above, try to delete all pairings and then pair your Bluetooth device again. If the music still skips after all these, it’s time you used a different BT headphone or speaker to find out if it still does the same. The last resort would be to hard reset the phone in case the problem persists with other devices. If the problem remained after the reset, chances are the latest Lollipop update ruined it for you or it’s a hardware problem.

Galaxy S5 WiFi Stopped Working After Lollipop Update

Problem: The droid guy, I downloaded the new software two days ago, everything was working great until my wi-fi stopped working, not the usual wifi issues. When I push the wifi button on the quick setting(from any page) it does not recognize that I am trying to turn it on and on the main settings it does the same thing. The only thing I can do on that page is click the box that says Show WiFi pop up. In the settings portion of the page the two things I can do is push advance and help, which does nothing to fix the problem. I restarted my phone, checked the wifi signal, checked to see if there was any missing updates. I couldn’t think of anything else to do, for a wifi issue. Thank you for your time! — Jaclyn

Troubleshooting: It was a major update and many dependencies were changed during the process. More often the phone would still continue to use caches from previous version and since it already runs a different version, some functionalities will not work the way they should. I suggest you wipe the cache partition so that the phone will be forced to create new files based on the version of Android it’s currently running.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Contacts Issue After Lollipop Update

Problem: Hi, I’ve recently been taking an intrest in your galaxy s5 problems page. I have the Verizon s5 on android 5.0. The Update Worked Great Up Untill Today. But I started getting a pop up saying contacts have stopped. I know a good amount about android but I don’t want to downgrade to 4.4.4 or anything but if you could give me an awnser to help that would be awsome. Also I noticed that my sisters s5 (also on verizon) had been freezing and crashing. Any help with that would be much appreciated. Thank you, Erik.

Related Problem: Hi, I’ve had my S5 since late last year and had no problems whatsoever, until the most recent software update. Apart from the really irritating cosmetic changes that I am now lumbered with I also have the following problems –

When making a telephone call, after a few seconds the screen goes black and will not come back to life no matter what I try which means I cannot end calls and am reliant on the person I have called to hang up. This never happened before the update and is now happening in 19 out of 20 outgoing calls.

I keep getting an error saying that Contacts has failed and closed. It keeps downloading emails I’ve already seen, read and deleted. Any advice on these would be much appreciated, particularly the lack of a visible screen with outgoing calls. Many thanks in advance. — Jeanette

Related Problem: Hi, Three days ago i did a system update on my S5 and several thing have went wrong since. First my phone will say “contacts have stopped”. Second it seems my key pad got smaller. It also seems my touch screen sensitivity is not as good. Third my lock screen will just shut off here and there. I have to go back into my settings and turn in back on. Also it changed the colors for my text message and phone dial pad screen to some ugly pale colors. And the worst issue is it seems like my battery drains ten times faster now! Any ideas how to fix any or all of these issue. I appreciate your help. Thanks Brandon.

Troubleshooting: Hi Erik. The immediate troubleshooting procedure you must do is to clear the cache and data of the Contacts app. Your contacts list will remain intact because it’s actually the Contacts storage service that keeps them, however, I suggest you make a backup of them before following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Contacts.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained after you did that. There’s no other option but full hard reset. The Kitkat to Lollipop update was a major one so it is expected some caches and data will become unusable to the new system and that there will be a lot of changes to the dependencies of services and other apps. Hard reset can surely fix your problem as well as your sister’s.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Disabling Water Damage Warning Pop Up Messages

Problem: Hi, firstly I want to say thanks for the great website for trouble shooting, it’s very helpful. I have 2 small issues I couldn’t quite find an answer to and hope you can help.

  1. The pop-up message to close the charge cover or check battery cover, can this be switched off so it doesn’t appear at all?
  2. I have some apps that I have switched the notifications off in the application manager of my phone. I have, however, noticed that a few of them automatically turn back on when I turn my phone off and back on again. Other apps do not seem to be affected. I have checked the play store and everything is turned off there so I’m not sure why it’s doing this. Any suggestions? Didn’t seem to have this problem with my S2

Many thanks, Karon.

Troubleshooting: Hi Karon. You cannot get rid of those messages unless your phone is rooted. If you decided to root your phone, then install Xpose Framework and download Xposed G-Touchwiz, which is offered for free on Play Store. Once installed, you will have the option to tweak Touchwiz to your liking including disabling stock warnings and messages.

About the issue, I think there are other services that call on those apps to function and in the process, the notification is enabled. I really can’t provide an exact resolution to this problem as I don’t know what those apps are. If you can get back to us, let us know the apps you were having issues with.

Galaxy S5 Randomly Reboots After Lollipop Update

Problem: Hi, ever since the new update went onto my phone, it has been randomly just restarting and not asking me for the PIN that’s on my SIM. I’ve read previous links saying don’t let it overheat and it isn’t doing that. I have a 32gb memory card in it but never caused me any issues prior to the update several weeks ago. I just wander if I’ll need to replace the battery. I don’t ‘overcharge’ my battery but do watch YouTube/Live TV on my device whilst charging (when i am bored at work).

Can you help to advise please as it has baffled me. Will i need to wait for bug fixes to be available and update then or is there anything i can actively do for my priceless piece of technology. Many thanks, Simon.

Related Problem: Hi I recently updated to lollipop on my Galaxy S5 ,all sorts of issues so decided on a factory reset! This seemed to work perfectly until I went out of reach of WiFi !!! Now no mobile data! Would be great if you could help me restore this issue! Many thanks in advance (please). — Angeline

Troubleshooting: Hi Simon. It’s obvious, Lollipop update is buggy and millions of S5 owners were affected by it. For sure, there will be an update anytime soon. However, I suggest you reset the phone first to see if it makes a difference. If the battery problem persists, check to know if your WiFi or mobile data connection disconnects automatically. If so, follow these steps to address it:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

APN Problems with Galaxy S5 After Lollipop Update

Question: I hope you can help me with my S5 problems. Me and my husband both have S5. Mine updated back in January. After that my battery life was about half of what it was. I was unable to update my weather widget that came on the phone by hitting the refresh i had to actually open the widget, unable to send emails, apps saying they encountered an error and had to manually download picture messages. I took the phone to the sprint repair center and was told that my phone was defective and was given a new s5. The new one worked like a dream and i got home and it updated. After it updated it was exactly like the one i was told was defective.

I contacted the repair center and was told that my phone was not defective that they just found out the update that was sent down was actually the cause of my problem and samsung was sending down an update for the new operating system and rhat would fix my problem when i installed that update. They said the phone was dropping the data connection and would only pick it up for a couple seconds. I installed the 2nd update and it fixed the weather widget issue but i still cannot send emails and have to majually download picture messages.

All of my problems are on the mobile network……wifi works just fine. I called samsung and they went throigh everything and told me i needed to contact sprint and have them refresh the APN on my phone since it will not let me access it. Called sprint and they think im crazy. After my husbands phone updated he has the exact same problems as me. Do you have any suggestions? I officially hate this phone. No one can give me any help with this. — Kayla

Answer: Hi Kayla! Samsung rep was right, it’s APN issue and since you couldn’t change or edit the APN in your phone, then it’s Sprint’s job to refresh it for you. The APN is a set of data that needs to be set in the phone so that it can connect to the mobile data network. Some carriers of service providers allow their subscribers to manipulate APN settings but apparently, Sprint doesn’t. So, the best thing to do is call them.

I understand the hassle of calling tech support and try to explain to the rep your problem. But this time, immediately ask the rep to refresh or “fix” the APN in your phone. If he’ll ask why, then tell him you can’t access the Internet using mobile data.

Game Runs When Snapchat or Facebook Is Launched

Problem: I have a Samsung galaxy s5 it’s the international variant. I have just upgraded to lollipop and ever since anytime I open an app say snapchat or Facebook a game automatically opens itself, the game is empire four kingdoms, this happens for every app I open even if my wifi is switched off. Any ideas how to stop the game from automatically opening every time. I have uninstalled it and tried force closing clearing cache etc. I’m really frustrated by it so any help would be appreciated greatly. — Lorcan

Troubleshooting: If you’ve already uninstalled the said game, there’s no reason for it to run anymore. However, if the phone does something unusual every time you open Snapchat or Facebook, then reinstall them both and just reinstall them back after. You may also wipe the cache partition as this glitch may have been caused by corrupt caches:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S5 Can’t Read MicroSD Card After Lollipop Update

Problem: Hi, my sprint Galaxy S5 (SM-G900P) just updated to Android 5.0 and during it there were some errors. The SD card was reading fine before the update but now will not read. I reformatted it on my computer and still nothing. I used my old galaxy S3 and reformatted using that and still nothing.

I also took another memory card and tried that and it doesn’t read. It just keeps saying “Preparing SD card, Checking for errors.”

Do you know what I can do to fix this? The phone will not let me format the card while it’s inserted because it will not read it.

Thank You, John.

Troubleshooting: Hey, John. Please try to reformat the card using FAT32 format and try again. If the phone can’t still read from it after that, then the recent update messed up with the service that handles microSD card. Just yesterday I tried to troubleshoot one an issue exactly like this and we spent more than two hours trying to figure out ways to fix it. At the end, the problem remained and we had to perform full hard reset. It fixed the problem! So, I suggest you do the same thing, too. I understand it’s a hassle backing up all your data but there’s no other choice.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.