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Galaxy Note 5 Memory Management Guide: How to Free Up Internal Storage Space on your Note 5

Sufficient storage space is crucial to keeping smooth performance in today’s high-end mobile devices like the Samsung Galaxy Note 5 (#Samsung #GalaxyNote5). Having insufficient memory space will hinder you from getting the best from your device as it too will make it unable to perform even the most basic processes, such as installing apps or syncing emails for instance.

Samsung-Galaxy-Note-5-Memory-Tutorials

Just in case you might find that you are already starting to run out of storage space, we’ve offer some memory management tips that will help you free up some space and get your Galaxy Note 5 back to its optimal performance whenever needed.


 

Delete Unnecessary Files

Stocked files like music, photos, and videos are among the factors that may slow down and/or make your device run out of space in time. To free up storage space, you can remove those files that are no longer used or needed. Here’s how to delete pictures or videos from your Galaxy Note 5 Gallery:

  1. Tap the Apps icon from any Home screen.
  2. Tap Gallery to open the gallery application.
  3. From the Gallery screen, tap the MORE icon.
  4. Tap to select Edit from the options menu.
  5. Now tap each photo you want to delete. You can also tap an album to delete it if applicable.
  6. Once all the files you want to delete are highlighted, tap Delete to proceed.
  7. Tap Delete again to confirm deletion of selected files.

Use Cloud Storage App

It is not convenient to carry extra gadgets no matter how badly you need those extra gigs. Good thing there’s a way to move your files to the cloud or upload your files over the internet so you can access them from anywhere as long as your phone is connected to the Internet. There’s a lot of cloud-based storage you may choose from including OneDrive, Dropbox, Box.com and Google Drive to name a few excellent options.

After you download a cloud storage app, you can start moving files from your Note 5 by highlighting them, hitting the options button, and the tap Move. Just select your Cloud app as destination of your selected files.

If you prefer to use Dropbox for instance, you can go to the Dropbox settings by opening the application and then turn on the Camera Upload feature. Doing so will back up all your pictures from the phone, including those you will take in the future.

Uninstall Unnecessary Applications

To make the most of your phone’s internal storage capacity, you can disable or uninstall applications you don’t use.

There’s no point of keeping applications you no longer used in your device. Applications come in various sizes, and are usually taking up the most space. So if you are no longer using an application, better have it uninstalled. You can always get it again later if you want to anyway.

Here’s a standard procedure on how to Uninstall Apps on your Galaxy Note 5:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Application Manager.
  4. Tap to select the application you want to uninstall.
  5. Tap Uninstall.
  6. To confirm uninstallation of the selected app, tap Uninstall again.

Clear App Data

Another way to save some precious megabytes of your phone’s internal storage space is by clearing app data. Note Android saves data when you do anything in an application. While this data can be useful for apps that you often use, it’s no longer so good if you have several unused apps filled with data on your phone. Thus, it’s recommended to clear these out to free up some space.

Important Note: Clearing the app data will reset the app to default settings. This means all your preferences and personal settings like bookmarks and saved passwords will also be erased.

Here’s how to clear app data on your Galaxy Note 5:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Applications.

Note: You may need to tap the Device tab and then tap Applications. Available screens and settings may vary by wireless service provider and software version the device is running on.

  1. Tap Applications Manager.
  2. Swipe to the ALL tab.
  3. Now, tap the application for which you want to clear data.
  4. Tap Clear Data to initiate the clearing process.
  5. If prompted, read and review the information on deleting app data and then touch Clear to proceed.

Wait until the data clearing process is complete.

Clearing of the application data or cache is also a recommended procedure if an application on your phone is not responding. Frozen or unresponsive app is a memory-related issue. You can clear the temporary files from the app cache to free up memory and resolve the problem.

Move Other Important Files/Apps to a Computer

Despite the fact that your Galaxy Note 5 has large internal memory, its lack of microSD card support will somehow negatively impact its processing speed especially if you’re piling up videos or files on it. To prevent such problem to manifest on your device in the future, it’s important to transfer some of your precious videos and other files to a computer for backup purposes. You can do it either through a file transfer app or via USB (direct connection). Here’s how to do it:

  • Transfer Files using File Transfer App (web-based). Google PlayStore offers you a lot of file transfer tools you can use to transfer files from your Note 5 to a computer for as long as you have installed a browser into it. Just select the app that suits you best, download and install it, and then start moving files to free up your phone’s internal memory.
  • Transfer Files using USB (direct). This is a commonly used method to transfer files between mobile phones and PC. Using the supplied USB cable/connector will not require Internet connection to complete file transfers. All you have to do is use the USB cable to connect both devices. After ensuring the connections are secured, go to your computer, find your phone under Portable Devices, and locate the folder that contains the files you want to transfer to your computer. Then you can start copying then paste them to the computer with ease.

In case you need further assistance, here’s a step-by-step guide on how to transfer files from your Note 5 to a computer:

  1. Connect your phone to the computer using the supplied USB/charging cable.
  • The larger end of the cable must be attached to the charger/accessory port at the bottom of the phone while the USB end of the cable into an available USB port on your computer.
  • You will be prompted with the device driver software, which will automatically install on your computer the first time you attach the phone to the computer.
  1. On your Note 5, drag the status bar down to show the notification panel.
  2. When you see either Connected as a media device or Connected as a camera, that means the device is successfully connected and recognized.
  • For most transfers, you may opt to use Connected as a media device.
  • To change the option, tap the notification panel on your phone to open the USB computer connection screen and then tap to select your preferred option.
  1. You can now start accessing files on your phone from your computer and transfer some of them to free up some space on your phone.
  2. On your computer, navigate to the detected device using the My Computer menu, and open it.
  3. For internal storage space, select Phone.
  4. Select a folder (destination) and copy files to that folder on your computer.
  5. When you’re done, disconnect your phone from the computer.

File Transfer from Galaxy Note 5 to a Mac computer

Many Mac users however, might consider file transfer via USB a bit challenging because there are some instances that your Mac computer may not recognize your Galaxy Note 5 (considering it’s an Android phone). In this case you can download Android File Transfer on your Mac computer beforehand.

Here’s how:

  1. On your Mac computer, download Android File Transfer app.
  2. Double click the file named androidfiletransfer.dmg.
  3. Drag Android File Transfer to Applications.
  4. Get the USB cable and connect your Galaxy Note 5 to your Mac computer.
  5. Wait for the Android File Transfer app to launch.
  • Typically, the app launches automatically.
  • Once the app opens, you can start viewing all the files in your phone.
  1. Copy or cut the files you want to move to a designated local directory (folder) on your Mac computer.

Use USB Flash Drives for BackUp

Another alternative method is using a USB flash drive with a microUSB port. It’s very helpful in case you have a large amount of data you want to have at all times.

A USB flash drive has two plugs — a micro USB plug for connecting to other smartphones and tablets and a regular-sized USB plug that goes into your computer. These drives are not only compatible with the Galaxy Note 5 but also on most smartphones running Android 4.0 or higher platforms.

To use it, simply plug it into your Galaxy Note 5’s micro USB port, and it should be recognized in seconds. Once recognized, access the drive’s storage space using the File Manager of your Galaxy Note 5. If you don’t have one installed, then you can always get one online.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9: Safe Mode, Wipe Cache Partition and Reset Applications

One of the causes of problems with your smartphones are some of applications you installed. There are times when the device fails to boot because there are apps that keep on hanging. Issues like this are minor in nature but they occur even to the most powerful smartphones in the market today like the new Samsung Galaxy Note 9.

It is important that you know how to reboot your phone in Safe Mode because you’re gonna need it if the problem is caused by third-party applications. You also have to know how to delete the system cache because there are times that these small temporary files get corrupted and become obsolete, which may result to performance issues.

Moreover, it is advisable to know how to reset applications regardless whether they’re third parties or pre-installed because it is the best remedy when problems occur due to some issues with apps. I will walk you through on how to do these procedures so continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to reboot Samsung Galaxy Note 9 in Safe Mode

All third-party apps and services will be temporarily disabled when you boot your phone in safe mode. This procedure is very important in troubleshooting problems wherein the phone cannot run successfully in normal mode.

For issues wherein the device runs so slow, you can also use this method to observe your phone to know if it still works perfectly when all third parties are disabled. The same thing goes if you’re haunted by pop ups that are often embedded in or caused by apps that come packed with a bunch of ads or malware.

Here’s how you reboot your Galaxy Note 9 in Safe Mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Once your phone successfully runs in this mode, observe it closely and compare its performance when it’s running in normal mode. Usually, if the problem is due to third parties, your phone will run faster and smoother in this mode.

How to Wipe Cache Partition of Samsung Galaxy Note 9

There are times when your phone has some firmware issues that you don’t really need to reset it. Wiping off contents of the cache partition may be enough to bring it to its usual operation. Wiping the cache partition will delete the system cache, which may have been corrupted for some reason. These files may be small and temporary but they may cause a lot of trouble to  your phone if they get corrupted or become obsolete. That’s why it’s advisable to wipe cache partition of your phone from time to time. And you don’t need to make a backup of your important files and data as they won’t be touched. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your device may take a little while rebooting after doing this since it will rebuild deleted cache. Just wait for it to become active and then continue your observation to know if the problem still persists or got fixed.

How to reset applications on your Samsung Galaxy Note 9

To reset an application means to clear its cache and data. This procedure is very effective in fixing app-related problems and errors. If you’re getting an error like “Unfortunately, an app has stopped,” more often than not, the problem is with the app and this procedure is a perfect fix. Here’s how you do it on your Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this, open the app you’re having problems with to confirm if the problem is fixed. If not and if you’re dealing with a third-party app, you can try uninstalling it to remove all its associations with the firmware and other apps. After which, download it from the Play Store and reinstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Or, you may also try finding an update for it as there are times when app issues are due to compatibility…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. To auto-update apps, tap Menu > Settings > Auto-update apps.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

I hope that these simple tutorials can help you fix problems with your new Samsung Galaxy Note 9. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 4 Tutorials, How Tos, Guides, FAQs

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Samsung Galaxy Note 4 has been around for quite some time now and if you got one shortly after it was released, then you must have already known the tutorials I included in this post. There are only ten how to guides here and they are basic procedures from booting the phone in safe mode to factory reset and clearing of the caches and data.

We find it necessary to publish posts like this so that it would be easier for us to help you with your problem and quicker for you to follow in case we will advise you to do any of the stuffs included in this post. This is just the beginning and I assure you that in the following weeks, we will be publishing more tutorial articles for Galaxy Note 4 including how to root and flash custom ROMs.

To our readers who have a Samsung Galaxy Note 4 and are currently experiencing problems, we already started publishing our troubleshooter series for the device. You may also contact us via email at [email protected] and/or post your concerns on our Facebook wall or Google+ page.

Browse through and list of tutorials below and click on the link to jump to it:

  1. Boot Galaxy Note 4 in Safe Mode
  2. Wipe Cache Partition
  3. Perform Master Reset
  4. Perform Factory Reset
  5. Perform Soft Reset
  6. Clear App Cache
  7. Clear App Data
  8. Uninstall / Disable App
  9. Turn Off Developer Options
  10. Turn On/Off Emergency Alerts
  11. Format microSD Card

Boot Galaxy Note 4 in Safe Mode

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Wipe Cache Partition

The cache partition is a directory where Android save files used for apps to run smoother and faster. If you’ve noticed, apps usually load slower during the first time you run it since installation. But the next time you open it, it would be faster and even smoother. Of course, not everybody can notice that.

Wiping the cache partition is one way to get the phone out of Safe Mode or from being stuck on the logo during boot up. This procedure will all files stored in the cache partition, and how it’s done on the Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Perform Master Reset

Master reset is very useful when the phone can’t boot in normally or stuck somewhere during boot up. The user will need to boot in recovery mode to be able to wipe the phone’s data partition and reset all settings to factory defaults.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Perform Factory Reset

When it comes to resetting the phone to its default settings, this procedure is often used. What it does is reset all settings to defaults and delete all third-party and services. It is also very effective in fixing app- and firmware-related issues. Before following the steps below, make sure you’ve made a backup of you important data.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Perform Soft Reset

A reboot is also soft reset but the procedure I cited below is a step further. The term “soft reset” could also mean “refreshing the device’s memory” and more often many would think it doesn’t do anything to fix the problem. Its effectiveness, however, depends on a given situation. That said, soft reset is effective when it comes to minor software and hardware glitches like the phone refuses to turn on, boot up or refuses to charge. Here’s how you do it:

  1. Either the phone is on or off, pull the battery out.
  2. Without the battery in the compartment, press and hold the Power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Turn the phone on.

Clear App Cache

When a specific app malfunctions, there’s a possibility that its cache was corrupted for some reason. If not cleared and the phone continue to use it, the problem will never be fixed. Therefore, it is necessary to delete the app’s cache so that the system will be forced to create a new cache for the app.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap the desired app.
  6. Tap the Clear cache button.

Clear App Data

Clearing app’s data means resetting it back to its default settings deleting all user’s preferences. For game apps, progress may also be deleted if data are stored locally, and for apps that need to download additional data during the first run, the user may need to download those data again.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap the desired app.
  6. Tap the Clear data button.
  7. Tap OK.

Uninstall / Disable App

An application that causes conflict with the phone’s normal operation should either be disabled or uninstalled. Only third-party or downloaded apps can be deleted totally from the phone’s memory. Pre-installed ones stay especially if the phone is not rooted. Uninstalling and/or disabling an app is easy:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘DOWNLOADED’ tab.
  5. Scroll to and tap the desired app.
  6. Tap Uninstall/disable app.
  7. Now follow on-screen instructions to either uninstall or disable the app.

Turn Off Developer Options

There are reasons why Developer Options is disabled by default. Among the issues you may encounter if it’s turned on are red border on the screen and errors when the phone is trying to connect to a computer. If you are just an average user, it would be better if you kept this option turned off and in case it’s already turned on, here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Now scroll down to ‘System’ section and tap Developer Options.
  4. Slide the switch to the left to turn it Off.

Turn On/Off Emergency Alerts

Emergency Alerts are important especially when calamities strike but at times, they, too, are very annoying because you couldn’t tell how many alerts you could receive daily. If you want to know how to turn it on and off, follow these steps:

  1. From the Home screen, tap Messages.
  2. Touch the Menu icon in the top right.
  3. Choose Settings when the drop down shows.
  4. Scroll to and touch Emergency alerts.
  5. Tap Emergency alerts so you can set which type of alerts you want to receive.
  6. You may uncheck any of the following checkboxes: Imminent extreme alert, Imminent severe alert and AMBER alerts.

Format microSD Card

It happens all the time the phone can no longer read from your microSD card. When things like this happen, it means one thing, the SD card needs to be reformatted. So, backup all your data using your computer (if possible), then mount the SD card back to your phone and follow these steps to reformat it:

  1. From the Home screen, tap Apps.
  2. Launch the Settings app.
  3. Touch Storage.
  4. Touch Format SD card and follow on-screen instructions.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S2 Tutorials, Tips, Tricks and How Tos

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This is the first part of our Samsung Galaxy S2 Tutorials series and we may be publishing more posts like this in the coming weeks as we continue to support the device. We seek to make things easier for our readers who want to troubleshoot problems with their phones. I’m sure you are already well-acquainted with your device but just browse through this post to see if there are procedures you don’t know yet.

For those who have issues with their Galaxy S2, we offer FREE online support–we will answer questions and offer solutions to problems you may have encountered. You can reach us at [email protected] but we urge you that when you contact us, provide as much details as possible so that we can accurately assess your problems. We also have our Facebook and Google+ pages that we use to help our readers. Lastly, I suggest you visit our Galaxy S2 Troubleshooting page as we listed more than 400 problems we already addressed before.

The following are tutorials you can find in this page. Click a link to jump to a tutorial:

How To Boot In Safe Mode

When in Safe Mode, all third-party apps and services are temporarily disabled. This makes the phone perform faster and any possible app-related problems will be gone. The following procedure will also help you determine if the problem is caused by a third-party or pre-installed app.

  1. Either the phone is on or off, remove its battery just to make sure it’s completely turned off.
  2. Re-insert the battery.
  3. Press and hold the Power button.
  4. When you see the first logo, release the Power key but immediately press and hold the Volume Down key.
  5. Continue holding the Vol Down key until the device has finished rebooting.
  6. When it reaches the Home or Lock screen, you will see “Safe mode” at the lower-left corner.

You can also make the phone boot in safe mode by following this simpler procedure:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

To exit safe mode, boot the phone normally.

Factory Reset Via Settings Menu

Factory Reset deletes all data saved in the phone’s internal storage as well as user settings and preferences. The procedure will bring the phone back to its default settings. Here’s how you do the factory reset via settings menu:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Back up and reset.
  4. Select Factory data reset.
  5. Choose Reset device, and touch Delete all button.
  6. Once all data and settings have been deleted, the phone will automatically reboot.

Master Reset Via Recovery Mode

Another way to wipe all settings and data is via recovery mode using hardware keys. This also reformats the entire data partition thus deleting all possible files that may often cause problems.

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Your master reset is now complete.
  6. Go to Reboot System Now to restart the phone.

Wipe Cache Partition

The cache partition is a directory where all app caches are saved and is not easily accessible to users. More often, corrupt caches will disrupt the normal operation of the phone that often result to boot loops or incomplete boot ups. Like master reset, you need to boot in recovery mode to access the command to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Soft Reset Procedure

For minor hardware and software glitches, soft reset is very effective that is why it is recommended you follow the procedure below if the phone cannot boot up properly.

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in and the back cover.
  4. Turn the phone on.

Clear App Cache

When an app is run for the first time after installation, Android will store files in the cache partition. These files are used so that the next time the app is loaded, the process will become smoother and faster. More often, caches become corrupt. When it happens, app will fail to load so you need to clear the cache to fix the problem:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to the app and tap on it.
  6. Tap the Clear Cache button.

Clear App Data

Aside from the cache, Android will also save files in the data partition. These files contains all settings and user preferences. When these files become corrupt, the app will also fail to load and may sometimes affect the phone’s normal operation. Clearing app’s data will fix the problem:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to the app and tap on it.
  6. Tap the Clear Data button.

Turn Off Driving Mode

There are times when your phone just won’t quite speaking about things that’s happening in it. It’s because of the Driving Mode having been turned on. This feature is very helpful when both your hands are on the wheel driving, but if you’re not, then this feature will become very annoying. Here’s how to turn it off:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Select Voice input and output.
  4. Choose Text-to-speech.
  5. Uncheck Driving mode.

Turn On Mobile Data

If you are outside your WiFi network range and you need to browse the web or send/receive emails, you need mobile data to connect to the internet. Mobile data is also needed to send / receive MMS or picture messages. So it pays to know how to turn it on:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Tap Data usage.
  4. Tap the toggle switch next to Mobile data to turn it on.

Turn On Packet Data

Even if mobile data is already turned on and you still can’t receive picture messages or MMS, you need to enable use of packet data. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Tap More…
  4. Scroll down and tap Mobile networks.
  5. Check Use packet data.

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