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charging very slowly

How to fix a Samsung Galaxy S9 Plus that is charging very slowly (easy steps)

Charging issues in mobile devices as depicted by slow charging or no charging symptom can be attributed to hardware damage if not software glitches and bugs. In some cases, the problem is tied to a faulty battery, defective charger, or busted power outlets in use. Highlighted in this context are standard solutions and helpful charging tips for Samsung Galaxy S9 Plus owners who are dealing with charging problems, particularly slow charging issue. Read on and find out what to do if your Samsung S9 is charging very slowly.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Before you troubleshoot software issues that might have caused your device to charge very slowly, check and do the following:

  • Use only the original (Samsung-supplied) charger. Make sure you are using the original charger when charging your phone as the amperage on chargers can differ. If you need to replace your charger, choose an alternative charger with the amperage that is appropriate or compatible with your device.
  • Charge your phone from a power source. The power source or where you plug in your device will likewise affect the charging time. As recommended, charge your device directly from a power outlet as it charges your phone faster than plugging it into a laptop computer or other power accessories. Also ensure no damage to any of your charging equipment, charging port, and power source.
  • Don’t use your phone while charging. It’s expected for the charging time to take longer if  you simultaneously charge and use your device.
  • Quit all background apps while charging. While these apps are in standby mode, they’re still running in the background thus consuming power. The more apps you left in standby mode, the longer it would take for the battery to become fully charged. If possible, power off device while charging.

If the problem persists, begin troubleshooting software-related issues on your Samsung S9 Plus with these workarounds:

First solution: Soft reset.

A soft reset or device restart can help remedy minor software glitches that might have halted your phone’s charging system from performing at its best. This won’t delete any of your personal information or critical data from your phone’s internal storage so no need for backups. For starters, here’s how a soft reset is done on your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Wait until your phone reboots, then use it until its battery life is reduced to a percentage level that prompts recharging.

Second solution: Check battery usage and manage rogue apps.

There are apps that used a lot of your battery so if you’re charging your phone while it’s turned on, there’s a chance that these apps consume the battery way faster than your phone recharges. To check and manage these apps, follow these steps:

  1. Swipe up on an empty spot from the Home screen to launch the Apps tray.
  2. Tap Settings.
  3. Tap Device management.
  4. Navigate to the Battery section then see which from your apps has to most number of power consumption.

If you find any unusual battery consumption by a certain app, manage your apps to lessen power consumption or rapid battery draining. If necessary, you can uninstall rogue apps from your device to prevent them from causing conflict.

Third solution: Update to the latest Android version available.

Software bugs can likewise cause the same trouble and as they can inhibit the charging system from performing at its usual pace. And one effective solution to this is through implementing the latest update on your device. Updates contain bug fixes that address existing issues on certain devices thus keeping your phone up to date is recommended. Here’s how to check and install new (OTA) update available for your Samsung S9 Plus:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for updates.
  6. If an update is available, tap OK then Start.
  7. Read the next message prompt then tap OK to reboot your device and apply the new changes from the recently installed update.

With your phone system updated, do some test charging and see how it performs with the latest Android platform.

Fourth solution: Wipe cache partition on your Samsung S9 Plus.

If you’ve managed to charge your phone up to 50 percent or higher, try to do a wipe cache partition to rule system cache issues out from the possible triggers. This also helps clear up your phone’s internal memory for better and faster performance. Should you wish to give it a shot, then here’s how it’s done:

  1. Turn off your phone.
  2. Simultaneously press and hold the Volume Up button, Bixby (Home) button, and the Power button for a few seconds.
  3. Release all three buttons when the Android logo appears.
  4. Wait for the Android system recovery menu to show up on your screen.
  5. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button to highlight Yes, then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is finished. When it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to reboot your phone.

Charge your phone again afterwards and see if there are improvements.

Fifth solution: Reset your phone (master reset).

This would be the last option for you to try on if none of the previous methods is able to fix the problem. Complex system errors and glitches that might have messed up your phone’s charging function are typically rectified in the process. However this reset would cause data loss. If you think it’s worth a shot, then go ahead and perform these steps to back up and reset your Samsung S9 Plus:

  1. Back up your phone data.
  2. Swipe up on an empty spot from the Home screen to open the Apps screen.
  3. Tap Settings.
  4. Tap General management.
  5. Tap Reset.
  6. Select the Factory data reset option.
  7. Scroll to the bottom of the screen then tap Reset.
  8. Select the option to DELETE ALL.
  9. If prompted, enter your credentials for screen lock and Samsung account verification.
  10. Tap Confirm to continue.
  11. Wait for the reset to finish and your device to reboot.

Plug your phone into a power source and let it recharge. See if it’s still charging very slowly or not anymore. If this doesn’t help either, then consider repair options. The battery might have been busted and so can no longer hold a charge.

Repair options

Consider taking your phone to a nearest Samsung service center if the problem persists after performing all prior workarounds. There might some hardware-related issues that need to be dealt with to get your Samsung Galaxy S9 Plus charge normally.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Why is my Google Pixel 2 XL not charging, charging very slowly, or unable to charge completely [Troubleshooting Guide]

When your phone does not charge, chances are that you would immediately put the blame to any of your charging paraphernalia. But most of the time, the problem is actually on the device itself. Something in your phone is preventing it from charging properly, thus it won’t be able to refuel the battery even when it’s connected to a power source. What would that be and what must be done in order to make things go back to normal? These are the questions that this post will attempt to address. If you are troubled with relevant issues, particularly on a Google Pixel 2 XL device, then this content might be able to help you. Explicated later in this post are the possible reasons as to why a Google Pixel 2 XL device not charging, charging very slowly or unable to charge completely. And to further assist you in troubleshooting, potential solutions and workarounds are also provided. Read on to learn more on how to deal with this trouble.

In case you are trying to find a solution to a different problem, drop by our Pixel 2 XL troubleshooting page as we’ve already addressed some of the most common issues reported by the owners. If you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.   

Possible reasons why your Google Pixel 2 XL won’t charge as intended

A faulty charger, adapter, or charging port and likewise bad battery on the phone are among the first factors to consider when dealing with charging problems in mobile devices. As much as possible verify and ensure that all your charging equipment work as intended. Doing so will help you isolate the problem within the device itself.

Contrary to what many people thought of a hardware damage causing the device to not charge, charge but very slow, or unable to be fully charged, the problem is often linked to a software glitch.

It is the software that tells your device when and whether to charge or not in the first place. Thus, if the software or program responsible for charging gets corrupted by some bugs and suddenly becomes rogue, that’s when charging problems instigate. To elucidate this further, think of the camera app on your phone. The camera (hardware) will not work without a camera app (software) and same thing goes with the app which can be useless without the physical camera. The same thing goes with your phone’s charging feature. A specific program is tasked to instruct the device to recharge the moment it detects that the battery is running low or almost empty. When that program is messed up by something, it will not be able to carry out its function and so the device just won’t charge as no program triggers it to do so. This applies to all devices as each one of them is designed as a system, which denotes that each of them is comprised of multiple programs or applications that work as one to make it a smartphone.

Among the most common sources of bugs that can ruin a device’s normal function including charging are software updates. In fact, charging issues appeared to be one of the widespread problems encountered by end-users after installing an update to apps or Android system. These are all software-related issues, which means that they can be resolved on your end or without having to take a trip to a service center. If you are certain that the problem has nothing to do with any of your phone’s hardware components, which might have been damaged, then you may now begin troubleshooting with the following options.

Possible solutions, workarounds and charging tips

Use the following workarounds to isolate the problem, identify the root-cause and get your Google Pixel 2 XL back up and charging properly again. If you did not obtain resolution from the first method, don’t forget to try the next until the problem gets fixed.

Charge your phone again

This time, make sure that you are doing it the right way, which denotes the need for you to check and ensure that charging cable is properly connected to the power source and charging port on your device. Also examine your charging equipment to ensure that all are working properly. Aside from charging paraphernalia, also consider checking the charging port and the power source you are using. Make sure you are using the original (OEM) charger and adapter that comes with your phone and that they are fully functional. You can try to use a different wall outlet or power source like a USB port on your computer, car charger, or power bank. Doing so will help you determine whether or not the problem is on the port in use.

As much as possible do not use your phone while charging. There may be some apps installed on your phone that consumes significant amount of power when activated or launched. So even if your phone is connected to the charger and power source, it’s still possible that it couldn’t get to increase the battery power because the app you’re using continues to drain the battery charge. This is usually among the main reasons as to why your device is charging very slowly or couldn’t get to a 100 percent battery charge.

Perform a soft reset on your Google Pixel 2 XL (if applicable)

If your device still has a little power left, try to perform a soft reset or reboot your phone and then try charging it again. Doing so will eliminate any glitches or bugs that might have prevented the device from charging. The process won’t affect any of your critical information stored on your phone. In case you haven’t done it yet, here’s how:

  1. Press and hold the Power button on the right corner of your phone.
  2. Tap the option to Power Off.
  3. Wait for about 30 seconds then press the Power button again to turn it back on.

Alternatively, you can also press and hold the Power button for about 10 seconds or until the Google logo or animation screen appears.

Your device then reboots. Connect it to the charger and attempt to charge it again once the phone boots up completely.

Calibrate the battery on your Google Pixel 2 XL

Again this is only applicable if you still have a little power left on your device. Calibrating the battery is essential to keep battery performance optimized and that the your phone only shows the correct battery level at all times. The calibration process involves draining the battery completely and therefore it should only be done occasionally. Calibrating the battery more often can depreciate the battery’s lifespan from constant draining or fully discharging. If you haven’t done it yet and you would want to give it a shot, then follow these steps:

  1. Use your device until it powers off or when the battery is completely drained.
  2. Turn it back on and then let it turn off on its own.
  3. When your device is powered off completely, connect it to a charger and then allow it to charge until the charging indicator or battery icon says it has reached a 100 percent.
  4. Disconnect your phone from the charger then turn it on.
  5. If the battery life does not reach 100 percent, plug it back into the charger and allow it to charge longer until it is completely charged at 100 percent.
  6. Unplug the charger when the battery is full.
  7. Restart your phone.
  8. Then start using your phone again as you normally do until it runs out of power and turns off on its on.
  9. Charge it again until the battery gets fully charged.
  10. Turn on your phone.

Your battery is now calibrated.

Other Options to consider if possible

You may opt to try troubleshooting apps or perform a factory reset, if your device still has remaining power to stay on.

  • Boot into Safe Mode. To troubleshoot apps, boot your Google Pixel 2 XL into Safe Mode then diagnose which apps are consuming much power. You may opt to remove the app temporarily, if you’re not using it and then see if your device charges normally without the app. You can also try charging your device while in Safe Mode. Should a third-party app is preventing your device from charging properly, it should work or charge as intended while in safe mode since all third-party apps and services are disabled.
  • Master Reset. Another possible solution but should only be considered the last resort (if possible) is a master reset or restoring your Google Pixel 2 XL to factory defaults. Doing so will help eradicate system bugs that might have affected the device’s charging functions. But you also have to note that all your data will be erased in the process including your personal settings and contents. That being said, creating a backup of all your important files would be necessary beforehand. Then you may proceed with a factory reset through the Settings menu on your phone or use the hardware key combos (Power and Volume buttons).

Escalate the problem for more help

If none of the prior methods is able to fix the problem and that your Google Pixel 2 XL still won’t charge, charge slowly or won’t charge completely, then it’s time to seek more help. Contact your device carrier or Google Support to escalate the problem and seek further assistance and official recommendations.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy S7 that’s not charging & other charging issues

It is important that your #Samsung Galaxy S7 (#GalaxyS7) is charging properly because if not, you won’t be able to use when it runs out of battery. We, however, have already received a few complaints from users whose brand new phones aren’t charging. Others reported theirs aren’t charging properly while some said their units won’t fast-charge at all.

Charging issues are among the most common problems reported by Galaxy device owners so we’re not really surprised to have received some messages about this kind of problem from early adopters of the new flagship device from Samsung.

As technicians, we already have our troubleshooting procedures that we follow when trying to fix problems we don’t know what the cause is. So, if you simply told us that your phone just stopped charging one day without apparent reason, then we suggest you follow our troubleshooting guide below.

However, for owners whose phones suffered liquid and physical damage, there’s no need to troubleshoot. Instead, bring your phone immediately to a technician and have it checked.

ALSO READSamsung Galaxy S7 Power Saving modes and how to extend its battery life

If you have other concerns, try to browse through our S7 troubleshooting page as we list down every problem we address each week. We may have already provided a solution to your problem so try to find issues that are similar to yours. You may also contact us directly by filling up our Android problems questionnaire. But please provide us with detailed information about your problem so we can help you better.

Basic Troubleshooting Guide for Galaxy S7 Not Charging Issue

For issues that have no apparent cause or reason why they occurred, we can’t guarantee a fix and that’s the reason why we need to troubleshoot. So, in this post, we’ll show you what to do if your Galaxy S7 stopped charging.

Step 1: Forced Reboot

If the problem occurred out of the blue without apparent reason, then there’s a chance the system crashed especially if the phone is unresponsive or turned off on its own and won’t respond when the power key is pressed.

The first and the safest thing you should do is this: press and hold both the Volume Down and the Power keys together for 7 to 10 seconds. If the device still has enough battery left and if we’re right about the system crash, then it should boot up normally once you’ve done the procedure successfully. After this, the device should charge normally using the original charger.

Step 2: Check the charger and the USB cable

Assuming the phone is responding well but won’t charge if plugged in, then the next thing you should do is check the power adapter and the cable that bridges the charger to the device. Here’s how…

Check the port on the charger and see if you can find something that obstructs the cable like dirt, lint or whatever it is that prevent good contact between receptors. Also, double check if there is a bent pin. If there is, you should be able to straighten it out using a pair of tweezers or even a toothpick for that matter.

Do the same thing to the cable only that you have to check both ends. As to the bent pins, if there’s one in the end that connects to the phone, you cannot possible straighten it out. So, in this case, you need to buy a new USB cable or a set of Samsung charger, which brings along the power adapter.

If the cable has a break, then you also need to buy one. Remember, the power cord is the only one that connects the charger to your phone, so without it or if it’s broken, naturally, the device won’t charge.

RELATED POSTHow to troubleshoot Samsung Galaxy S7 slow charging issue

Step 3: Check the USB port on your phone

Now that you’ve done the Forced Reboot and checked both the charger and cable but the device still refuses to charge, it’s time you checked its utility port. Try to see if there is also some lint or debris inside that obstructs the cable from making good contacts with the receptors. If there’s nothing in there, then proceed to the next step.

Step 4: Try using a different charger and/or cable

If you know someone who has the same phone as yours, try to borrow his/her charger (with the cable) and see if your phone charges and if so, then the problem was with your charger. You need to buy a new one.

However, if your phone still refuses to charge, then it’s possibly an issue with the battery or the phone itself.

Step 5: Try using a wireless charger

Just before you decided to send the phone for checkup, try using a wireless charger to charge it just to see if it takes in current through a different medium. If so, there’s a chance the problem with the USB port of your device and not the battery or a hardware problem.

In case the device won’t charge wireless, go see a technician about it, otherwise, try doing the next step just to probe further.

Step 6: Try holding the device at various angles while charging

Plug in the cable and try holding the phone at certain angles to see if it charges. If the USB port is loose, it’s just a matter of positioning the phone so the cable makes contacts with the receptors. You may also try to move the end of the cable that’s connected to the phone up and down or sideways. If at times the phone shows the charging icon, then it’s just a loose connection. Unfortunately, there’s nothing you can do about it than to let the technician handle it.

As far as troubleshooting the not charging icon is concerned, this is as far as you go. Your Galaxy S7 is still new and must still be within warranty. Opening will surely void the warranty.

Other Charging Problems with Galaxy S7

Now that I’ve shown you how to troubleshoot your phone that’s not charging, it’s time we jump into other charging problems you may encounter with your new device.

Galaxy S7 not charging properly

This case includes the device responding when the charger is connected but keeps disconnecting and reconnecting especially when moved or even slightly touched while charging. This behavior suggests that there’s a problem with the connection between the phone’s receptors and that of the cable’s.

You need to hold or position the device at a certain angle or make sure the cable is properly plugged into both the phone and the charger.

Galaxy S7 is charging very slowly

Considering the phone has a fast-charging feature, sometimes owners get annoyed if the phone charges normally (which may take an hour or two to complete) or charges slowly (which takes forever to finish or not at all).

If your phone is charging normally–not fast charging–and you have the feature enabled, then try turning off the screen. You may also check if it’s heating up because if so, that’s what prevents the fast-charge feature from working.

Another reason why the phone is charging slowly is when there are tons of apps running in the background. Others may suggest closing those apps but it would be a hassle especially if there are bunch of them, so I suggest that you boot your phone in safe mode if you want to continue using your phone while charging. Or, you may turn it off while being plugged.

Galaxy S7 drains its battery instead of charging

This is also one of the most common charging issues. The device is using the battery quicker than it could take in even if it’s plugged in. It’s another variation of “slow charging” issue only that it actually doesn’t charge but the cause may be the same–tons of apps running.

So, if you have this problem, you may boot in safe mode or turn your phone off while charging.

Galaxy S7 not fast charging via wired & wireless

First off, just make sure fast charging is enabled on both technologies. Unlike the previous Galaxies, the S7 and S7 Edge now have the toggle switch that allows owners to turn off the fast charging feature for both wired and wireless, although, by default it’s enabled.

One of the subtle reasons why the device won’t fast charge is when it’s heating up. So, make sure the device isn’t heating up while charging because if it is, turn it off and let it charge without power.

Galaxy S7 not charging after getting wet

Your phone is water-resistant, not waterproof. So, liquid can still get into it somehow. If your device stopped charging after it got wet, there’s a chance water was able to get in. In this case, don’t do any troubleshooting. Instead, turn off your device and don’t attempt to charge it again. Then, visit a tech and let him check it for you.

I hope that this troubleshooting guide as well as our recommendations to different charging problems may help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix a Motorola Moto E4 that’s not charging or able to charge but very slow [Troubleshooting Guide]

When a smartphone suddenly won’t charge, it may be just experiencing some random software glitches, halting the charging system from carrying out the usual routine. Most charging issues in mobile devices are in fact attributed to software errors and that means they’re fixable by end-users. As long as the charger is working and the device didn’t get wet or fall, there’s always a way to deal with the problem. Highlighted in this context are some recommended workarounds to deal with charging issues on a Motorola Moto E4 smartphone. Read on to find out what to do if your Moto E4 suddenly won’t charge or is charging very slowly.

If your Moto E4 is able to charge but very slowly, then you’re most likely dealing with a software problem. In that case, you can try any of these workarounds.

First workaround: End all background apps then reboot your phone.

Background apps could be the main culprit especially if they crashed or got corrupted. Background apps are comprised of applications you’ve recently opened or used but not closed. They remain running in the background and ready to launch whenever triggered. Unfortunately, any of these background apps can give into random errors and eventually halts other phone functions. To make sure this isn’t what’s causing charging problems on your device, clear all recent apps from your Moto E4 with these steps:

  1. Tap the Recent Apps icon from the Home screen. Doing so will show up a list of recently used or opened apps.
  2. Swipe an app to the left or right to remove the application.

Do the same until all apps are closed. After clearing all background apps, reboot/soft reset your Moto E4 with these steps:

  1. Press the Power button for a few seconds then release when the menu appears.
  2. Select Power off then tap OK. Your phone will then shut down.
  3. After 30 seconds, press the Power button to turn the phone on again.

Alternatively, you can force restart your Moto E4 with these steps:

  1. Press and hold the Power button for about 10 to 20 seconds.
  2. Release the button when the phone restarts and goes through the boot-up sequence.

A soft reset or reboot dumps errant cache and temporary data thus refresh the internal memory and operating system.

Second workaround: Check battery usage and manage apps.

A device that’s suddenly charging very slowly may have something in it that’s rapidly consuming the battery. In this case, what really happens is that your phone is charging in a normal pace but since something is rapidly draining its power, it appeared to be charging very slowly as it takes longer for the battery to become fully charged. In most cases, rogue apps and services are the main culprits. You can see what subsystem, component, or application is using the most power on your Moto E4 with these steps:

  1. Tap the Apps icon.
  2. Tap Settings.
  3. Then tap Battery.

A new screen containing the details of battery usage will then show up. Check and see which app is consuming the most power of your phone. If you see something unusual with an app’s power consumption, then you need to manage that app. You may have to disable that app temporarily or remove it from your device completely. Should you prefer the latter, then follow these steps to delete/uninstall the errant app from your Moto E4:

  1. Tap the Apps icon.
  2. Tap Play Store.
  3. Tap Menu.
  4. Go to My apps & games.
  5. Locate the app that you want to delete.
  6. Tap to select the app and then tap Uninstall.
  7. If prompted, to OK to confirm app deletion.

Reboot your device when you’re done uninstalling errant applications.

Third workaround: Update phone software to the latest version available.

Updates can sometimes cause problems including battery draining issues in mobile devices. But they’re originally intended to offer benefits including new features, enhanced functionality and security patches to get rid of any existing bugs and malware. Should the charging problem you’re dealing with is attributed to some malware or software bugs, then installing updates will likely deal with it. That said, check for any system software update available for your Moto E4 with these steps:

  1. Tap the Apps menu icon.
  2. Tap Settings.
  3. Tap System.
  4. The tap System Updates.

Installing app updates can also help especially if errant apps are to blame. App updates also offer security patches to clear any bugs and malware that may have caused the app to go rogue. If you haven’t set your device or apps to install available updates automatically, then you can manually check for and install pending updates for your apps. Here’s how:

  1. Tap the Apps icon to view the list of your apps.
  2. Tap Play Store.
  3. Tap Menu.
  4. Tap My apps & games.
  5. A list of apps with pending updates will then appear on the upper part of the screen.
  6. If multiple pending app updates are available, then tap the option to Update All apps simultaneously.
  7. To update individual apps, tap the Update button next to the name of the application.

Once you’re done installing pending updates for your apps, reboot/soft reset your Moto E4 to ensure that all new changes are properly applied and likewise prevent any apps from going rogue.

Fourth workaround: Factory data reset via Android recovery mode (external reset).

If your phone is able to charge up to 50 percent, then you can perform an external reset to clear fatal system errors that might have caused the charging system to act up. This however should only be considered among the last resort because it will wipe everything from the phone including downloaded apps, customizations, downloaded files, and personal data. Should you wish to continue, back up all your important files then follow these steps to carry out an external reset on your Moto E4 and restore its factory defaults:

  1. With your phone powered off, press and hold the Power button and the Volume Down button simultaneously until your phone boots up.
  2. Then press the Volume Down button to scroll to and highlight Recovery Mode.
  3. Press the Power button to confirm recovery mode restart. An Android bot image with a red exclamation mark will then show up.
  4. When you see this image, press the Volume Up button while holding down the Power button.
  5. Then press the Volume Down button to scroll to and highlight wipe data/factory reset option.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button to scroll to and highlight Yes — erase all user data option.
  8. Then press the Power button to confirm selection.
  9. Allow your device to complete the reset process and restore the factory default settings.

Your phone will then reboot once the reset is finished. By then you can proceed with the initial setup process. Any software-related problems including slow charging should now be cleared.

If your Moto E4 is not charging at all, then refer to these subsequent charging tips:

  1. Use only the original (OEM) charger/charging equipment. Third-party chargers may not be compatible with your phone’s charging system and therefore won’t work. If possible, use only the charger that comes with your device. If you have a spare OEM charger, then you can try using that to determine if the problem is with the original charger or not.
  2. Charge from the right power source. To ensure your device is getting enough power input, charge it from a power source or wall outlet. Other charging ports may not be able to supply the right amount of power for your device to charge faster. Make sure that the power outlet or source you’re using is working. Try to switch between power sources or wall outlets, if necessary.
  3. Clean the charging port from dust or lint. Dust or lint clogged in the charging port may bar contact from the charger. As a result, the phone may not be able to charge or experience on and off charging. Check the charging port and make sure there’s no dirt or lint stuck in it.
  4. Remove third-party casing phone accessories. Third-party casing or protective case may also cause loss contact between the charging port and the charger especially if it doesn’t fit well with your phone. To make sure this isn’t the cause, try to remove any casing from your device and then charge it again.

Other options

If nothing else works and your Motorola Moto E4 is still not charging or able to charge but very slowly, then you should now consider taking a trip to a service center. There may be some sort of physical or liquid damage on any of your phone components like the battery perhaps, that’s preventing it from charging properly. And should there be any hardware damage, then that would need some repair.

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How to fix your Huawei Mate 10 Pro that won’t charge or charging but very slowly [Troubleshooting Guide]

Charging problems in mobile devices particularly no charging issues are usually due to a bad charging equipment, defective/damaged battery or other relevant components. Slow charging on the other hand are usually attributed to software-related problems like errant apps, faulty updates, and misconfigured system settings. There are also some cases of slow charging that are tied to the use of incompatible or non-OEM chargers. Charging problem seldom occurs to new devices but this does not denote that they’re totally free from such flaws given that software-related factors are among the underlying causes.

This post highlights a few generic solutions to charging problems affecting the new octa-core Huawei Mate 10 Pro handset. If you own this phone and suddenly have trouble charging it, then feel free to refer to the subsequent walkthroughs and charging tips I’ve mapped out below. Keep reading for more information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

What to do if your Mate 10 Pro is charging very slowly?

If your phone is able to charge and has at least 50 percent of battery life, then try these workarounds to troubleshoot and clear out software errors from the underlying causes.

First workaround: Clear all background apps then reboot the phone.

Background apps that have gone rogue can cause conflict to the charging system and thereby results to slow charging. Background apps consist of apps you’ve recently opened or used but not closed. They’re in standby mode and remain running in the background. Keeping background apps for long may increase the chance for any of them to crash or become corrupted. When this happens, there’s a tendency for other apps to become adversely affected. To clear this out, clear out or kill background apps on your Mate 10 Pro with these steps:

  1. Press the Recent apps key to get started.
  2. Tap the Active apps button to view all running apps.
  3. Select the option to close individual apps or tap End All to close all running apps at once.
  4. If prompted, tap OK to confirm.

After clearing all background apps, restart your phone to clear its internal memory and refresh the operating system for smoother and faster performance. This likewise clears minor software glitches and errors including those that caused conflict on the phone’s charging system.

Second workaround: Update apps and phone software to the latest version available.

Keeping the device software up-to-date helps make it free from major flaws. This can potentially fix charging problems on the phone, particularly those inflicted by system bugs and flawed apps. To check for and manually download software update on your Mate 10 Pro, follow these steps:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

A notification will show up if a new software version is available for your phone. Before updating, make sure your phone is connected to the Internet via Wi-Fi, ample storage space, and at least 50% battery. Also make sure to back up your files for safekeeping.

If your phone has pre-installed Google Play Store, launch the app and check for any pending app updates to install. Keeping apps updated also helps prevent them from acting up or causing conflict to the phone’s charging system.

Third workaround: Reset all settings on the phone.

Resetting all settings on the phone may also be the key to resolving the issue if it’s afflicted by misconfigured or incorrect settings on the phone. This will erase current system settings on the phone and restore the defaults without affecting internal data. Here’s how it’s done:

  1. Tap to open the Settings app from the Home screen.
  2. Select Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select the option to Reset all settings. Doing so will reset all settings without affecting data or saved files on the phone.
  5. Tap Reset all Settings again to confirm.

Reboot your phone after the settings reset and configure necessary options and individual features.

Fourth workaround: Wipe cache partition on the phone.

Wiping cache partition is recommended after installing updates on the phone. Doing so will clear minor software errors and glitches inflicted by errant cache from the system folders or cache partition that may have corrupted the charging system and thereby yielded charging problems on the phone. Here’s how to wipe cache partition on Mate 10 Pro:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Try charging your phone afterwards and see if there are any improvements.

Fifth workaround: Reset and restore factory default settings on the phone.

Among the last possible solutions to try on if slow charging continues after exhausting prior methods is a master reset or factory data reset. This however wipes everything from the phone including saved data, thus creating backups is highly recommended beforehand. If you wish to continue, then follow these steps to master reset your Mate 10 Pro:

  1. Open the Settings app.
  2. Scroll to the System section.
  3. Tap Backup & Reset.
  4. Select Factory Data Reset from the given options.
  5. Tap Reset Phone if prompted twice.
  6. Then tap Erase Everything to confirm.

Your phone will then instigate a full system reset and then restores the factory settings and default configurations. Software-related issues including those afflicting the charging system are usually cleared after performing a factory data reset/master reset. To find out, try to charge your phone and see if it’s already charging properly.

What to do if your Mate 10 Pro won’t charge at all?

If your phone is not charging at all, check and ensure that the charger you’re using is working or functional. You can use other spare charge that’s compatible with your device to determine if the problem is attributed to a bad charger. If your phone is able to charge with other chargers, then the problem is on the charger and therefore it needs some replacement.

Aside from the charger, also check the phone’s charging port and the power source. Remove any casing or third-party phone accessories that may block contact between the charger circuit and charging port. To ensure that the problem isn’t with the power source, try to charge from different sources like computer, car charger, or other portable power banks. If that won’t work either, then your device needs service.

Other options

If your phone is under warranty, then availing warranty for service or unit replacement should be considered among the last resorts if all else failed to fix the problem and that your Huawei Mate 10 Pro smartphone is still charging very slowly or not charging at all. For more details on how to avail for warranty, contact your device carrier or Huawei Support for recommendations. Alternatively, you can visit the nearest Huawei-authorized service center in your place and ask a technician to conduct further hardware assessments. To find out and confirm if the problem is due to a faulty charger, bring the charger too.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.