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charging problem

What to do if your Huawei Mate 10 Pro is not charging or does not completely charge [Troubleshooting Guide]

There are many reasons as to why your phone may not charge. It could be due to an issue with the charging equipment or a software issue on the phone. Oftentimes, software problems are found to be the underlying cause but there are also other instances when a faulty battery or other hardware components are to blame. The use of incompatible, third-party charging equipment and paraphernalia is also another factor to consider. It’s possible that your alternative charger doesn’t actually work with your Huawei Mate 10 Pro, thus it won’t get fully charged or won’t charge at all using it. To give you some inputs, I have mapped out a few helpful workarounds you can try on whenever you will encounter the same charging issues on your Huawei smartphone, particularly Mate 10 Pro. Feel free to refer to this walkthrough if necessary.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First workaround: Soft reset/restart (if possible).

If it just occurred on your device to encounter errors while charging or stop charging, then it’s probably just due to a random software glitch that can be remedied by a device restart or soft reset. If you haven’t yet restarted your device, then do so with these steps:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset effectively clear minor software errors that caused various types of random issues including charging failures in mobile devices. No data will be deleted in the process, so creating backups won’t be necessary.

Second workaround: Force restart while charging.

Connect your phone to your charger then plug it into the power source. While it’s plugged in, force your device to restart. Doing so will help clear any corrupted background apps that might have prevented the phone’s charging system from carrying out its normal operations.

To force restart your Huawei Mate 10 Pro, follow these steps:

Press and hold the Power button and Volume Up button for a few seconds or until the phone power cycles.

This won’t affect any data you saved on the internal memory of your device, so there’s no need to worry of data loss. Try and see if that makes a difference.

Third workaround: Boot into safe mode then try charging.

If your phone still has power, try booting it in safe mode to determine if the problem is inflicted by a third-party app or not. Only built-in apps and services are allowed to run in safe mode, thus making it easier for you to isolate the problem. Follow these steps to boot your Huawei Mate 10 Pro into safe mode:

  1. Press the Power button to turn off your device.
  2. After a few seconds, press and hold the Power button to turn it back on.
  3. When you see the Huawei animation screen, press and hold the Volume Down button.

Once the device is finished booting up, a Safe Mode label will then show up on the bottom left corner of the screen. Try to charge your phone while in safe mode and see if it works. If it charges, then the problem is attributed to a third-party app on your device. In that case, try to think of which app you’ve downloaded recently caused your phone to stop charging. You may have to uninstall your recent apps individually.

If your phone is still not charging properly or won’t charge at all while in safe mode, then it needs service.

Other suggestions and charging tips

  • Check and ensure that the charger and power source are working. To determine if your charger is working or not, try to use other compatible charger available. If your phone is charging properly using other chargers, then obviously your original charger is at fault and therefore has to be replaced. Otherwise, something is wrong with your phone, if not the power source. To check if the power source is working or not, try to plug your charger into a different power source, wall outlet, car charger, power banks, or computer’s USB port. If your device is able to charge from other power sources, then the previous port you used is to blame.
  • Remove any phone cases or covers. Some covers or cases may tend to block the port and may be barring contact between the charging port and the charging cable. To rule this out, remove any accessories from your device including covers and protectors and then try charging it again and see if that fixes the problem.
  • Use only the original charging equipment. While other chargers may charge your phone, the power output may not be the same with that of the original charger. That said, it would take time for your device to get fully charge or worst, may not charge at all. For this reason, it’s recommended to use only the OEM or original charger that comes with your device. Also make sure that the charging cable is properly inserted into the charging port and that the contact is secured.

If none of that helps and your Huawei Mate 10 Pro still doesn’t charge properly or not charging at all, then it may require service. Your device or certain components like the charging port or battery might have acquired some sort of physical or liquid damage and therefore need to be repair. If your device is still under warranty, then you can avail for service or unit replacement warranty instead.

Or you can contact your device carrier for further recommendations and other options, especially if your Huawei Mate 10 Pro stops charging properly after installing a new software update. In that case, an update bug is most likely the culprit and that usually require a fix patch. Otherwise, visit the nearest Huawei service center in your place and let an authorized technician examine your device instead. Take the charger with you so that it can also be examined by the technician for any indications of damage. If your device is still under warranty, then you can likewise avail for replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do when your Samsung Galaxy A8 Plus 2019 is not charging (easy steps)

The Galaxy A8+ (2018) is yet another mid-range phone from Samsung that integrates of the key features of the flagship S series, particularly the Galaxy S8. Launched just before the CES event this year, this 5.6-inch Samsung phone is powered by an octa-core Exynos chipset that comes with solid specs and a 3,000mAh battery. Good enough to last longer and thus allows you to maximize usage. All  these along with other key features and cheaper cost (than other flagship devices) makes it a good buy. Overall, it’s a powerful device but doesn’t mean that it’s totally free from future flaws.

Tackled in this post is one of the first common problems that may occur to this new Samsung Galaxy smartphone and that’s with charging. Learn what to do if ever at some point you just realized that your new phone won’t charge. Feel free to refer to some helpful charging tips and workarounds whenever

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Common factors that can cause your Galaxy A8+ 2018 to not charge

Charging problems in new devices are likely due to a defective hardware, most likely a faulty charging equipment or bad battery itself. This may not be the problem in your case given that what you have is a new device, it happens and can likewise happen.

While you always have the option to avail for repair or replacement warranty, it’s still worth a shot to troubleshoot the problem first. Aside from a faulty charger or battery, there are also some other factors that may prevent a new phone from charging properly. If you’ve already used your phone and it was able to charge before, then most probably it’s associated with software issues. And this is when troubleshooting is necessary. Should you wish to try, then feel free to refer to the standard troubleshooting procedures I’ve lined up below.

Charging tips to consider

  • Be sure to use the original (OEM) charger. Using any other device’s charger is highly discouraged as it may lead to charging and battery issues later on. Third-party chargers may not have the same power output as that of the original Samsung chargers so you may be able to use it flawlessly at first but eventually it could ruin the phone’s charging system.
  • Use power outlets or wall sockets. Charging your phone through a USB connection from a computer may not provide enough power for your device to charge properly. This however can be considered an option if you don’t have access to the factory travel charger when you ran out battery and that all you’ve got is a computer and a USB connector. But then again, it could take longer (more hours) for the phone to completely charge up.

What to do next if Galaxy A8+ 2018 still charges slowly

Here are a few of your next options if you still couldn’t get your phone to charge even after applying all the prior charging tips.

  • Check for signs of damage. Make sure that the charger, USB cable or phone itself have no visible signs of physical or liquid damage. The charger must likewise be firmly connected to the phone’s charging port. If you see any traces of damage, then you could skip troubleshooting and promptly opt for service instead.
  • Force your phone to reboot. Power cycling the device may fix the problem if it only occurs suddenly. Perhaps a minor software glitch is causing the charging system to become erratic at the moment. Should this be the issue, it will likely be resolved by a forced restart. To force your Galaxy A8+ 2018 to restart, press and hold the Power and Volume Down keys for about 20 to 30 seconds or until the device power cycles.
  • Allow your phone to charge longer. For charging issues that are attributed to rogue apps, it’s possible that the charging system got corrupted and therefore it requires more time to process charging request. This is one of the reasons why it sometimes take longer for the battery charging indicator to show up even when your phone is already plugged into the charging port for a while. To rule this out from the possible causes, try to connect and charge your phone using the factory travel charger for at least an hour.

If you can get your phone to charge even up to 50 percent, try to troubleshoot your apps. You can boot your device into safe mode and then try remove any third-party apps you suspect is causing trouble. This is must-do if the problem suddenly occurs after downloading or installing new apps or contents on your device. Aside from diagnosing apps in safe mode, you may also resort to a wipe cache partition or factory reset. A full system reset might be necessary especially if a complex software error or system bug is preventing your device from charging properly. But then again, this is only possible if you’ve managed to charge your phone again. Installing the latest software update available for your device is also recommended. New firmware updates are designed to keep the device system optimized and stable. In addition, updates also contain bug fixes that may be needed if a bug is afflicting the charging system on your device. The Galaxy A8+ 2018 is launched with Android 7.1.1 platform. This means that it’s updatable to Android 8.0 Oreo. To check if an update is available, go to Apps-> Settings-> About device. You will see an update notification if there’s a software update for your phone.

Other options

If your Samsung Galaxy A8+ 2018 still won’t charge, then at this point, you may consider using an alternate charger to determine whether or not the problem is caused by a faulty charging equipment. Otherwise, your next option would be setting up for service appointment. You may contact your carrier for other options or Samsung Support for further assistance and recommendations. Again, this is where you may opt to avail for warranties.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S6 Edge that no longer fast charges [Troubleshooting Guide]

One of the selling points of the #Samsung #Galaxy S6 Edge (#S6Edge) is the adaptive fast charging feature, which can replenish the battery way quicker than the normal charging process. So, owners are actually expecting the device to charge faster every time they plug their devices in. It kind of became a standard already so when the phone charges at a normal pace, some owners are actually thinking that the phone is already “slow charging” and panic.

Galaxy-S6-Edge-not-quick-charging

Basically, slow charging is way different from normal charging and what we’re dealing here is a unit that doesn’t fast charge anymore. While it can potentially be a problem, we need to do some procedures to know for sure. Besides, there are a few requirements that need to be met before the Galaxy S6 Edge can use its fast charging capability. We’ll have to look into them and see if we can find some things that may have caused the problem.

But before anything else, for our readers who might have other issues, make sure you visit our Galaxy S6 Edge troubleshooting page for we have listed down all the links to our posts that addressed hundreds of issues with this device. Find problems that are similar or related to yours and use the existing solutions or troubleshooting guides. If they don’t work for you or if you need further assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s free.

Troubleshooting Galaxy S6 Edge that no longer charges quickly

Again, quick charging is just an added feature and even without it, the phone may still charge normally unless there really is a problem with the hardware of your device. When there’s an issue with the charger, cable or the battery, it’s expected the device may not be able to receive electric current really well and that’s why we need to look into this.

To isolate the problem immediately, if your phone isn’t quick-charging, verify that it’s charging normally because if it does, you don’t have to do the complicated troubleshooting procedures but focus on meeting the fast charging requirements.

Your Galaxy S6 Edge may not fast charge if…

  1. Check the battery settings to see if the fast charging feature is enabled. Some units have a switch that will turn on and off quick charge but most don’t. If you’re not sure there’s a setting for that, go to Settings > Battery and find Fast cable charging option.
  2. You’re not using the original charger or power adapter. Remember, the original charger is a specialized power adapter with Adaptive Fast Charging feature. When fast charging, the output voltage will switch to 9 volts instead of just 5 volts for normal charging. Third-party chargers often don’t have this feature.
  3. It’s heating up for some reason. This is to prevent overheating, which may leave the phone bricked and unusable for good. When the phone is heating up, it automatically switches to normal charging and use the 5V power output of the charger. This is done automatically and you cannot force the device to charge fast when there’s unusual heat emission. Fix the heating problem and the device will charge fast again.
  4. The screen is on. The display is among the the components that use more power, logically, if it’s on, the phone will switch to normal charging because if it doesn’t, the device will overheat after some time. So, make sure the screen is turned off. Better yet, turn off the phone while charging to maximize use of this feature.
  5. There are some issues with the charger, cable, battery or the phone’s hardware. You need to do some troubleshooting to determine which of these components and accessories have some issues.

After checking the aforementioned requirements and the phone is still not charging fast, it’s time to troubleshoot the device.

Step 1: Turn off your phone and plug the charger in

With all components turned off, it’s natural that the phone should charge fast provided you’re using the original charger and cable. This procedure can do more than just knowing whether the phone actually charges quickly or not, it will also give you an idea whether there’s a problem with the phone or the charger.

If the phone charges quickly while turned off, then there’s no problem with the hardware nor the charger. All you need to do is to know whether it’s the apps or the firmware that has issues. Try booting your device in safe mode to see if it charges quickly as well:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone charges quickly in safe mode, the problem is caused by some third-party apps, otherwise, it’s a firmware issue and in this case, a master reset is necessary.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the phone, however, doesn’t fast charge when turned off, the next step may help you.

Step 2: Check the charger or use a different USB cable

If the phone won’t charge even if it’s turned off, then it might be a problem with the charger. Try to connect your phone to a computer and see if it gets detected and charges even if it’s slow. If it charges with your computer, then the problem is with the charger and there’s no other workaround or fix but to buy a new one.

However, if it just charges normally, then it might be the cable. Yes, there have been users who reported swapping the USB cable with a new one made their devices charge quickly again. Well, you see, the phone charges normally when it’s off so it might not be an issue with the charger. The USB cable is much cheaper than the charger and you can actually buy it separately, however, if you’ll buy a new charger, it comes with a new cable. It’s your choice which one you want to buy.

But please note that there’s no guarantee that buying either the cable or the charger will fix the problem. So, if the device refuses to fast charge after buying a new charger or cable, try the next step.

Step 3: Try to charge your phone wirelessly

This is important to know if your phone is still capable of charging because if not, we might be looking at a battery issue or worse, a hardware problem.

But then of course, if you don’t have a wireless charger, it’s better that you just visit a local shop or bring your phone to the store and have the technician check it because wireless charging isn’t actually a fix. You might just be wasting money.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Nokia 6 2019 smartphone that is not charging (easy steps)

The new Nokia 2018 smartphone is claimed to last longer than its predecessor handset as it comes with a 3000mAh non-removable battery. Nonetheless, it’s not a guarantee that this new smart Nokia will not succumb into power or charging issues in the long run. Several factors can hinder your new Nokia 6 from charging properly  as what has occurred to other high-powered smart devices. Read on to find out what these factors are and what workarounds to perform to deal with such trouble.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Common factors that can cause charging problems on your Nokia 6 2018 smartphone

Charging issues like slow charging or not charging at all can be tied to a software glitch or hardware damage. There are times when the phone refuses to charge because something is halting or ruining its charging system. This usually occurs when a certain app goes rogue, consumes massive amount of power, and drains the battery in just a short span of time.  The same thing can happen when a buggy update is installed. As a matter of fact, a lot of people have ended up having a device that is charging very slowly or not charging at all after installing a new firmware update including the latest version of Android OS. Typically, a follow-up minor update would be rolled out to address the problem but this can also denote the need for end-users to wait until the fix patch becomes available to the public. This is when affected users would resort to any applicable workarounds as temporary solutions.

Other possible culprits aside from software issues would include the following:

  • Bad battery. It is also possible that the battery couldn’t hold a charge simply because it’s not seated properly.
  • Defective or damaged charger. The same thing can happen if the charging cable or USB cable is not connected securely or has some type of damage.
  • Busted charging port or power supply is not fully connected or being blocked.
  • Use of non-OEM charger may also be regarded among the possible cause especially if it’s not compatible with your device.

What to do if your Nokia 6 2018 smartphone still won’t charge or charging but very slowly?

Before you begin troubleshooting, verify and ensure that you are using an OEM charger or the supplied USB or charging cable and not third-party accessories. Also make sure that the USB/charging cable is securely connected and is not being blocked by a phone casing or cover.

If you see a No Charging prompt, try to use a different power source. It is possible that the power supply is busted so it’s unable to supply any amount of power to your device. As much as possible use a wall outlet as power source. You may also try charging your phone to a computer or a power bank but expect that the charging time for it to become fully charged is longer than when charging through a wall socket or power outlet.  Most USB ports cannot supply the right amount power needed to charge the device within the specified charging time.

Force your phone to reboot while charging.

Forcing your device to reboot while connected to the charger can help rectify software glitches that might have prevented the charging system on your phone from carrying out its main task. Your device is made up of interrelated sub-programs that carry out specific functions. One of these subprograms/modules is the charging system, which is tasked to initiate recharge the moment it detects that the battery percentage has gone down to a certain level. If the charging system fails, then that’s when you will have trouble charging your phone. Bad apps and corrupt data on the phone are the usual triggers. So for the charging problem to be fixed, you need to deal with the bad apps or corrupted data first. Performing a forced restart while the phone is connected to the charger would be a potential solution.

Check for signs of hardware damage

If your Nokia 6 2018 is still charging very slowly or not charging at all after applying all prior recommendations, then check for any visible signs of hardware damage. Verify and ensure that your device, USB port, charging cable, and power adapter have no visible signs of physical or liquid damage. If your device is no longer eligible for warranty, then you can do a physical inspection on the battery to ensure the connectors are not corroded, bent, broken, or pushed in. To determine if the device has experienced liquid damage, try to check the liquid damage indicator or LDI, which is usually found inside the battery slot or battery itself.

Try other charging cable or ports

If you have a spare USB or charging cable that is compatible with your Nokia 6 2018 handset, then try to use it to charge your device. Doing so will help you isolate whether or not the problem is with the current charging cable in use. Also try to plug your device into a different charging port or wall socket. If your device charges properly using another USB/charging cable or power source, then you’ll know what causes the problem.

Reset your phone (if applicable).

If you can get your phone to charge through any of the prior workarounds, troubleshoot any software-related issue which you suspect is inflicting charging errors like bad apps or faulty updates. You may even resort to a factory reset to wipe everything from your phone system including bugs, corrupted data and bad apps. Doing so will give your phone a fresh and bug-free restart.

If the problem started to occur after installing a new software update like a new Android version on your phone, then you may consider resorting to some Android Recovery/Repair tools to fix your phone system that’s wrecked by a buggy update.

Avail for warranty

If your Nokia 6 2018 still won’t charge or charging very slowly and that is still eligible for warranty, contact your device carrier or the store where you purchase your phone and avail for warranty instead — either for a unit replacement or service. Otherwise, take your phone to a service center and have it diagnosed and/or repaired by a technician instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Fitbit Versa that’s not charging properly

Charging-related issues are often the most commonly reported problems as far as electronic devices are concerned. Such is the case with some of the owners of the Fitbit Versa as they reported that their trackers aren’t charging properly. Some said that their units no longer charge while others reported that it takes too long to charge it.

I will walk you through in troubleshooting your Fitbit Versa that’s not charging properly. So, if you’re one of the owners of this tracker and are currently having similar issues, continue reading as this post may be able to help you one way or another.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Fitbit Versa troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our questionnaire and hit submit to contact us.  

Now, going back to the problem at hand, here are the things you should do if your Fitbit Versa does not charge properly…

  1. Restart your Fitbit Versa first.
  2. Connect Fitbit charger to another power source.
  3. Make sure your Fitbit Versa is clean as well as it’s cable.
  4. Check if the Fitbit charger is heating up.

When troubleshooting charging issues, it’s always recommended to reboot your device to refresh its memory. Fitbit trackers charge through hardware and firmware and if there’s a problem with either of them, issues may occur. After the reboot and the problem continues however, then that’s the time you physically check your tracker and its charger or accessories.

Let’s rule out the possibility that the problem is with the charger or the cable by connecting your tracker to third-party chargers, computer or even to power banks. If none of these work, then you should focus your troubleshooting on the cable as well as to the charging port of your tracker. Any foreign materials or debris should be removed as they obstruct the normal charging process.

Another thing you should also check is if the tracker or its charger heats up while charging because that’s a sign of a hardware problem. In such case, there’s only so much you can do so you have to bring the phone back to the store so that a technician can check it for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 Edge gets too hot when charging, other issues

S6 charger pad

Phones get warm, especially during and after an extensive use. Becoming HOT while charging though is definitely over-the-top. We discuss this issue below together with some other unrelated problems.

  1. Galaxy S6 received text messages are out of order
  2. Galaxy S6 Edge Plus which suffered from high fall won’t power on
  3. Galaxy S6 Edge gets too hot when charging
  4. Galaxy S6 losing battery power fast
  5. How to capture screenshots on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 received text messages are out of order

What I am noticing is that when most people write me a long text message, two things occur:  I either get it in bits and pieces, like separate messages (often out of order) OR I only get one sentence. This morning, my friend, with whom this is happening the most, and who uses a Samsung Note 3 on Verizon, sent me long text. I only received on sentence from it. She had to resend me the whole text, which then came over to me in 7 messages.  At first I thought maybe this happened because I have been putting my phone on airplane at night to conserve battery and when I took it off of airplane mode, naturally, everything started hitting the phone at once. So I thought maybe that affected it. But then just now, 4 hours later, she wrote me a 5 sentence text and it came over a separate messages.

So I would like to know if think this is an issue on my end or perhaps something I can address on my own phone, or perhaps an issue on her end, or even an AT&T or Samsung thing.

I noticed it has not just happened with her, which leads me to believe it is my phone. Yet I have another friend who uses an iPhone and sends me long text messages all the time without issue.

Thanks TDG – your page is SO useful! — Jennifer

Solution: Hi Jennifer. If this issue occurs when receiving text messages from more than one contact, the issue is most probably on your end. We’ve noticed this problem in Galaxy S5 before and an effective way to address it is to ensure that the system time and date are set correctly.

  • Go to phone Settings and tap it.
  • Press Date and time.
  • Turn on automatic date and time update
  • Press Automatic date and time until the function is turned on.
  • Make sure Automatic Date and Time, and Automatic time zone are checked.

Problem #2: Galaxy S6 Edge Plus which suffered from high fall won’t power on

My beloved Samsung S6 Edge+ decided to fly out of my bag in Las Vegas, and fell down a lift shaft 18 floors high! The phone was retrieved but sustained multiple injuries. The screens back and front are smashed and the front screen is half missing. The battery is starting to swell but the phone is still alive!  The blue light in the top left corner still flashes and it’s making noises, so I’m reluctant to ditch it just yet. Plus I need to retrieve the data on it. I tried to unlock the screen through my Samsung account but not successful.  Do you think that the motherboard is still active and if I got the screen replaced to unlock the phone, do you think there is a chance I can connect to a PC to take off the data I need? None of my contacts are on my SIM, so I’ve lost all those too and any type of help would be greatly appreciated 🙂 — Toni

Solution: Hi Toni. It’s almost unbelievable that an electronic device can survive such a fall! We don’t know the tolerance from shock and vibration of Galaxy S6 internal components but it’s safe to assume that some of the critical ones may have failed at this time. There’s no telling if you can still successfully revive the phone if you install a new display assembly unless you try it. We are not very optimistic about it though. It’s your call whether or not to invest in a new screen but the chance of turning the phone back on is pretty slim.

Problem #3: Galaxy S6 Edge gets too hot when charging

Hello there. I bought my Samsung S6 Edge 7 months ago. Since the beginning, the cable entrance gets hot when is charging. I thought it was a normal effect for the Fast Charging Feature. What I do is to unplug my phone when it gets too hot, just to avoid any issues. I don’t know if that is normal or there is something wrong with the cable or the phone.

Lately, when it is charging, a message comes out saying that “Battery Charge Paused, battery temperature is to hot”. But neither the cable or the battery are hot. So, I don’t know if the battery is damaged or is just the phone. I believe that it was caused by the hot temperature in the previous months from the cable while it was charging, but I’m not sure.

What do you think I should do and what could the reason for this to happen? Just to add, when it was charging, sometimes it makes a sound that comes from charging entrance. The sounds only comes when I use it while is charging, so, I avoid using it while is charging. Is the sound normal?

Last week, the phone takes a long time to charge. When the phone is plug in to the official charger, the logo of “Fast Charging” appears, but after 10 minutes, it stop charging. But the battery sign still appears as if it was charging.

The battery also doesn’t last as much as before. When is at 30%, it usually last me about 1 hour, 30 minutes with the wi-fi on and I use it. Now, it last 20 minutes.

Also, my cable have a few spots where the inner cables can be seen.  Some inner cables are exposed and you can see it. I’m not sure if that could cause the phone not to charge. But other than that, it just doesn’t charge as fast as before. At some points, it doesn’t charge at all. — Yonie

Solution: Hi Yonie. If any part of the phone or charging cable gets uncomfortably too hot anytime during charging period, that’s not normal. You must immediately stop charging the device. Although Samsung Galaxy series phones are designed to stop charging if ambient temperature gets high (which may be the reasons for the “Battery Charge Paused, battery temperature is to hot” error), we still recommend that you unplug the S6 and charger from the power source to be safe. Don’t get us wrong. It’s pretty normal for a charging phone to get warm. Cellphones that get HOT though is a different issue. If you feel your skin burning upon touching, that’s an obvious indicator that something’s wrong.

There must be a hardware issue on any of the involved devices. Your first task is to find where the issue lies. Using a different charger is a good way to begin the troubleshooting. If you have another official Samsung charger, try it to see the difference. If nothing changes, then you can assume that either the phone’s charging port is bad, the battery has malfunctioned, or the phone itself has encountered a hardware error.

We think it won’t hurt though if you consider doing some software-related checks before you say that hardware is to blame. Some of the common reasons why a smartphone gets warm includes:

  • playing videos, games, or other media apps;
  • tethering your device or using it as a Wi-Fi hotspot;
  • using the device while it’s charging; or
  • downloading or uploading a lot of data over 3G or Wi-Fi connection.

If you want to further confirm whether a software glitch may be behind the trouble, you can try some basic solutions like wiping the cache partition or doing a factory reset. For easy reference, please find the steps on how to do them below:

How to wipe the cache partition of a Galaxy S6

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up. This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up, random freezes, and some charging issues. Here’s how you wipe the cache partition on your S6 Edge:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset a Galaxy S6 Edge

For serious firmware-related issues, the factory reset is often the ultimate fix. It’s because it will bring the phone back to its factory defaults deleting all files, data, settings, apps, personal information, accounts, etc. This procedure will also remove any unnecessary processes causing battery drain.

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

IMPORTANT: Try to observe the phone for 24 hours after a factory reset to see the difference. If the issue is due to a third party app, the issue can return after you re-install it.

Now, if the phone still gets hot, you can safely assume that’s a hardware error is to blame. If your phone is still covered by repair or replacement warranty, make sure to use any of them to resolve the problem.

Problem #4: Galaxy S6 losing battery power fast

Hi. My issue started initially with my phone shutting itself down when I was in the middle of texting (I’m certain that I still had 60% battery left) and it wouldn’t turn on even when I had the phone plugged into the charger. After much frustration and pretty much just holding onto the power button, it miraculously turned back on, which brings me to my current problem.

The battery on my phone has been draining like crazy. Overnight it would drop from 100% to 40%, that’s with me closing all my tabs and ensuring that all my apps are closed. It continued for a couple of days and I followed some of the advice your site, such as safe mode (which didn’t help me pinpoint anything). So I resolved in a factory reset, and reset my whole phone from scratch.

However, the battery draining is still persistent. I have no idea why this is the case. I have not dropped my phone, and I only have the essential apps like WhatsApp and Facebook messenger. I don’t download games or anything. Would you be able to figure out what is causing the battery drainage? Should I just get a new phone? Thanks in advance. — Jenny

Solution: Hi Jenny. Battery drain issue has several causes and are not limited to firmware or apps. If booting in safe mode and doing a factory reset did not change anything, that indicates that a hardware issue may be at fault. The phone’s battery may have encountered an error, or even damaged for some reason. Unfortunately, there’s no way for us to know exactly what the problem is. You must try to do more troubleshooting and narrow down the possible causes further to know that. In your case, since standard troubleshooting seemed to have no effect, your best bet is to have the phone replaced.

Problem #5: How to capture screenshots on Galaxy S6

Is there any way to capture a screen shot without using the palm swipe method?

The palm swipe, well quite frankly, it blows. When attempting it, it will close the page, shift the page, zoom as if double tapped, by about the 8th attempt it usually will eventually capture the screen shot. Off center, half way through a page…. or some other warped anomaly….

What’s the matter with pushing a couple buttons at the same time or something other than this palm swipe?

Why have you not put solar chargers integrated to the body of the phone?

Those old solar calculators cell was…you guessed it 4.7 volts. Nobody is killing the battery market. It’s self-charging.

Unplug! If every cell phone was unplugged from a wall charger.

Who do you know that does NOT have a cell phone?

P.S:

You’re Welcome.

For many other world changing proven factual ideas, contact me. Like heat and air conditioning with zero energy, one moving part, no fuels, no chemicals.

Ciao. — Brendan

Solution: Hi Brendan. There are two methods to capture a screenshot on a Galaxy S6. One is by touching the screen with the side of your hand and swiping across from left to right, or vice versa. The other is by pressing the Home and Power buttons at the same time for at least 2 seconds.

For your out-of-the-box ideas on how to improve Samsung products, please contact them directly. We don’t work for Samsung so we can’t forward your ideas to them.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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How to fix incomplete connection error on your Samsung Galaxy Note 8 (easy steps)

When your Samsung Galaxy Note 8 shows an incomplete connection error when browsing the Internet, it could mean an isolated issue on the website you are trying to access like when the server is currently unavailable. Aside from server connection timeout, security implementations on certain sites can also be considered among other reasons. Some sites are imposing strict measures to prevent unauthorized access and ensure security. Other factors are software glitches and errors on the device itself. Generally, the problem is attributed to the software, hence it is rectifiable. Highlighted below are suggested workarounds and potential solutions you can try on whenever you get to encounter an incomplete connection error on your Samsung Galaxy Note 8.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot incomplete connection error on Galaxy Note 8

Before you begin troubleshooting, try to reboot your wireless router or modem. This will refresh and restart the very main source of your Internet connection at home. To do so, locate the Power button/switch on your wireless router or modem and then press/slide to turn it off. When it’s turned off, unplug the A/C adapter from the power source for about 30 seconds to 1 minute. After the elapsed time, plug it back in and then press the Power button/switch to turn on again. Wait until all the light indicators on your modem/wireless router become stable. If you see any red light on your router/modem, contact your Internet service provider to check on the current status of your account and network services. If everything is okay after the modem/router reboots, check and see if that stabilizes your connection. If not, then move on and start to troubleshoot software problems on your phone that might have inflicted the error.

First solution: Reboot your phone (soft reset).

The very first solution to try is a soft reset or device restart. Minor software errors transpiring randomly are usually dealt with a restart, hence a must do if this is still the first time you encounter an incomplete connection error on your Galaxy Note 8. This won’t affect your saved data and personal information from the internal memory, so you don’t need to create backups. Here’s how:

  1. Press and hold the Power button until the Power off prompt shows up.
  2. Tap Restart from the menu options.
  3. Tap Restart again to confirm.

Wait until your phone has finished restarting then retry connecting online to see if the problem is fixed.

RELEVANT POSTS:

Second solution: Turn Wi-Fi off and on again.

Minor glitches on the phone’s network system can likewise trigger random errors like this to occur at some point. Often times, such errors are dealt with by turning Wi-Fi off for a few seconds and then turn back on. It’s a simple trick that has helped a lot of people who dealt with different types of network problems on their respective devices. Should you wish to give it a try, then here’s how it’s done:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi.
  5. Toggle the Wi-Fi switch to turn it off.
  6. After 30 seconds, tap the switch to turn Wi-Fi on again.

Alternatively, you can toggle Airplane mode on your Note 8 on and off.

  1. Navigate to Apps-> Settings menu.
  2. Tap Search.
  3. Then search for and select Airplane Mode.
  4. Touch the slider to turn on Airplane Mode. Doing so will automatically turn off connectivity features including Wi-Fi and Bluetooth.
  5. After 30 seconds, touch the Airplane mode slider to turn it off again and re-enable connectivity features on your device.

Reconnect to your Wi-Fi network then see if everything is already working properly.

Third solution: Delete Wi-Fi network(s) then reconnect.

To rule corrupted networks out from the possible triggers, you can try deleting wireless networks from your Galaxy Note 8 then reconnect to your network as if it’s the first time you connect to it. Just follow these steps to get started:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Then navigate to Settings-> Connections.
  3. Tap Wi-Fi.
  4. Tap the Wi-Fi switch, if necessary. A list of networks then populates.
  5. Touch and hold on the Wi-Fi network you want to delete.
  6. Then tap Forget network.

The selected network will then be removed. You may opt to delete all listed networks if you want to prevent any of them from causing conflicts. Restart your phone when you’re finished deleting all wireless networks.

  1. After restarting, go back to Apps-> Settings-> Connections-> Wi-Fi menu.
  2. Then tap the Wi-Fi switch to enable Wi-Fi and show the list of available wireless networks.
  3. Tap to select the desired network you want to connect to.
  4. Enter the network password, if prompted.
  5. Then tap Connect to confirm.

Wait until your phone is connected and then try and see if that gets rid of the error.

Fourth solution: Reset network settings.

Network errors including this may occur due to invalid network options selected or incorrect settings configuration. It can happen when a faulty software is automatically implemented usually on devices with auto-update settings. To make sure this isn’t what’s causing troubles like connection drops, try to reset network settings on your Galaxy Note 8 and configure necessary options manually with these steps.

  1. Swipe up or down from the center of the Home screen to access the apps screen.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Review the message then tap Reset settings to continue.
  7. If prompted, enter your device password, PIN or pattern.
  8. Then tap Reset Settings to confirm.

Wait until the network settings reset is finished and then set up and connect to your Wi-Fi network again.

Fifth solution: Wipe cache partition.

Before performing a master reset, you can try wiping the cache partition on your Galaxy Note 8 if the incomplete error persists after carrying out the previous methods. Doing so will rule system data corruption out from the possible triggers. Here’s how it’s done:

  1. Power off your device.
  2. Press and hold the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
  3. Release all buttons when the green Android logo shows up after the Installing system update label.
  4. Press the Volume Down key several times to scroll to and highlight wipe cache partition from the Android system recovery menu options.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button until Yes is highlighted then press the Power button to confirm.
  7. Allow your phone to finishing wiping the cache partition. You will know when it’s done if the Reboot system now is highlighted.
  8. By then, press the Power button to restart your device.

Wiping the cache partition does not affect data stored on your phone’s internal memory. It only clears the system cache partition from cached files including corrupted data that might have caused certain apps or system functions to become erratic.

Other options

  • Update software. Installing the latest software version for your phone can also help especially if the problem is triggered by software bugs. New updates not only offer new features but also contain fix patches to address existing bugs that are inflicting issues on a certain device. Having said that, check for and install new update available for your Note 8.
  • Master reset. A full system reset can be considered as your last resort when dealing with complex system errors. If the error continues after performing all prior workarounds, then that could be a more intricate software issue that requires full system clean-up.
  • Service. If nothing helps and you have no more options left, then it’s time to ask a technician’s aid. You may contact your network provider’s technical support for further assistance in performing more advanced troubleshooting procedures or visit the nearest Samsung service center in your place and let the technician check your device instead.

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How to fix Samsung Galaxy S9 Plus that would no longer charge (easy steps)

Charging problems are among the most common issues reported by smartphone owners across all platforms. Recently, we received quite a lot of complaints from Samsung Galaxy S9 and S9 Plus owners saying their phones no longer charge when connected to a wired charger. The thing about this problem is that it could be just a minor issue with the firmware or a serious problem with the hardware specifically the battery. That said, we’re compelled to address this problem for the benefit of our readers.

So, in this post, I will walk you through in troubleshooting your Galaxy S9 Plus that doesn’t charge. We will try to look into every possibility and rule out each one of them so we can determine the reason why the problem occurs in the first place. Once we know the cause of the problem, we may be able to formulate a solution that may fix it for good. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 Plus that won’t charge

First off, if you’re the owner of the phone, you should be the first one to know if the problem occurred after the phone has been exposed to water for a long time. I understand that it has the IP68 certification which makes it dust and water resistant but then again, the phone isn’t totally waterproof. Given the right circumstances, water can still enter your device and mess up the circuits. Likewise, if the device has been dropped on a hard surface and then this problem started, then it might be due to physical damage. Either it’s water or physical damage, you should bring the phone immediately to the shop or back to the stored so that a technician can check it up for you. But assuming the problem started without apparent reason or cause, then you should try troubleshooting it as there’s always a chance that you can fix it on  your own and with all that being said, here’s what I suggest you do about this problem.

  • Perform the Forced Restart procedure – if you’ve been an owner of a phone with a removable battery, you may have tried pulling the battery out when your device froze or stopped working. But since your Galaxy S9 Plus doesn’t have a removable battery, you can’t do that anymore. But the thing is Samsung didn’t take that away, it hard-wired its devices with non-removable batteries to respond to the forced restart when a combination of keys are pressed and held correctly. So, in this case, you just have to press and hold the Volume Down and Power buttons together for 10 seconds or more. If your phone reboots normally after this, then there’s a chance that it would charge again so connect it to its charger.
  • Perform Forced Restart while charging – assuming the first procedure failed to fix the problem, you should connect the phone to its charger regardless whether it responds or not and leave it connected to it for 10 minutes or so. After which, perform the forced restart procedure again but this time while the device is connected to its charger. This procedure is effective when the phone has a black screen or not responding because it could be that the device crashed and ran out of juice. Most of the time, this method will fix the problem but then there’s no guarantee.

RELEVANT POSTS:

So, after this and your phone is still not responding to its charger, you should try the following procedures depending on the situation you’re in.

  • If your phone has a black screen and not responding, try connecting it to a computer using its original cable because maybe the charger itself is busted. If it still won’t charge or even respond to a computer, then it’s a perfect time to bring it to the service center so that a technician can diagnose properly what the problem really is and hopefully fix it.
  • If your phone is still powered on and everything is working properly except charging, then make sure that the charger is working properly and that there’s no break in the cable. You may try to connect your phone to a computer to know how it responds. If it does respond normally to the computer, then the problem could be with the charger.
  • If you badly need to charge your device, you should try using the wireless charger. It doesn’t just replenish the battery, it would also tell you if the problem is with the phone’s wired charging capability or if the wireless charging has also been affected. But regardless whether the phone charges wirelessly or not, you should see a technician so that the issue will be rectified.
  • On the other hand, if the problem started after an update, you must try wiping the cache partition or even doing the master reset before you bring the phone to a technician because if the problem is with the firmware, it should be fixed by one or both of those procedures.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues with your device that you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy Note 4 won’t read MP3 files from SD card, other issues

Note 4 music player

For those looking for solutions to some other issues on their #GalaxyNote4, the solutions below may work for you. These are the particular topics discussed here today:

  1. Galaxy Note 4 won’t read MP3 files from SD card
  2. Galaxy Note 4 randomly restarts
  3. Galaxy Note 4 charging problems
  4. 4G keeps disappearing on Galaxy Note 4
  5. Galaxy Note 4 won’t AC charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 won’t read MP3 files from SD card

My phone is not accessing mp3, etc from it 64GB SD card. I have tried different SD cards and none are working except for a 8GB card that works fine for some reason. I would like to be able to have more storage and don’t see why having a bigger GB card would make the phone not work. One of the cards i have makes the phone turn off, and then constantly restarts itself back to back.

I should mention that I am transferring the songs from a Macbook Pro 10.11.3 OS X El Captain. Like i said, it works fine with the 8GB card, but as soon as i try and use the 64GB to play the music that i transferred, the music player says, “sorry the player does not support this type of audio” even though they are all mp3 and not corrupted.

I have tried rendering the mp3s different, and it works until the phone is restart or clicked off, then it goes back to the same issues. Would really appreciate some help, i feel I’ve tried everything but a master reset, and from what I’ve read that will only work temporarily. Could my phone be corrupted or bad? Thanks. — Ryan

Solution: Hi Ryan. This is definitely an interesting case. It’s the first time we encounter a Note 4 selectively playing music files from a known working SD card. The problem may be caused by a third party app, or a corrupted firmware so there are only two things that you can try here — boot the phone in safe mode and perform a master reset.

Booting in safe mode will help you determine if another app interferes with the operating system or the music player. Since there’s no streamline way to pinpoint which app may be the culprit, you will have to uninstall apps until the issue has been eliminated afterward, provided that the issue won’t occur in this mode. If you haven’t tried how to do this yet, here are the steps:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If nothing changes and the issue remains even when the Note 4 is in safe mode, proceed to factory reset. For reference, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 4 randomly restarts

Hi DroidGuy. My Note 4 is in real bad shape. I need some help desperately. Please read the very long email and see if you can help.

  1. Model: SM-N910F purchased on eBay from UK around Feb 2015 and worked with no problems till last week.
  2. Background: I had rooted the phone as soon as I got my phone and have been rooted for the last 11 months or so.
  3. Issue: Random restarts, heavy lag, screen won’t turn on (when pressing home / power button) but notification light keeps flashing, restarts just fine when battery is removed and reinserted but faces the problems again, screen not responsive to touch, frequent “App crashed” messages for a variety of apps. Sometimes, the device blanks out as soon as I connect the charger but notification lights stay on even then.
  4. Weird and scary messages:

When the problem started I was on 5.0.1 rooted with TWRP recovery installed for close to a year. On some occasions, restart over the last week shows the following error:

Could not do normal boot.

ddi : mmc_read failed

And ODIN Mode is thrown up. Then I connected to Samsung Smart Switch and updated to latest software version of 5.1.1. After that:

E: failed to mount /efs (Invalid argument)

dm_verity verification failed on recovery screen, followed by a series of

E: failed to mount /cache (Invalid argument)

E: failed to mount /cache/recovery/last_install (Invalid argument)

On performing data wipe through standard recovery:

E: cannot zeroise for MDFPP(/dev/block/platform.msm_sdcc.1/by-name/userdata)!

On choosing to “Reboot system now” option from standard recovery phone just turns off but does not turn on.

  1. What else I have tried:

Running the phone on Safe Mode — does not solve the issue either.

Updated the drivers on my machine before flashing the stock ROM available on Sammobiles.

Flashed 5.0.1 ROM available for Germany, Romania through ODIN myself.

And obviously, as stated above, updated to latest version through Smart Switch.

Asked Samsung India to check if my battery is fine. They used some meter and said the battery had no issues.

When I tried to update the software from inside the phone, the phone crashed which later gave me the message that software update failed and I should connect to Kies for the update.

  1. The other major issue in my case:

I purchased the phone from UK and have moved to India since then after a change in my employment. Now when I take my model to Samsung here in India, they deny support. When I reached out to Samsung UK – they want me to ship the phone to UK from a UK address (so they can ship it back to that address).

  1. About phone:

Baseband Version: N910FXXU1COJ3

Build Number: LMY47X.N910FXXU1COJ3

Caught up in big time trouble. Are any of these issues familiar to you? Do you have any suggestions for me? Any help would be appreciated. Please let me know if any additional information would help you in this? Regards. — Vishwanath

Solution: Hi Vishwanath. The current OS on your phone may have been corrupted somehow after a number of modifications. This means that the flash memory itself may be bad that even switching to a known working official firmware no longer functions fine. Keep in mind that your phone’s primary flash memory is basically like an ordinary SD card or USB flash drive, which can get corrupted if not handled properly. Although highly common, NAND flash memory (the other term for your phone’s internal storage) failure is not that widely advertised so it’s hardly surprising that many devices suffer boot or total memory loss problems. ZDNet has a good explanation how a NAND flash storage can fail.

Our theory is that the a critical file or set of files may have somehow become written permanently somehow in your phone’s memory after a number of firmware modifications. Such situation may be preventing official or other custom ROMs to be flashed properly, resulting to random reboot or abnormal OS behavior. Unfortunately, such situation is not fixable. You either have to force Samsung to replace your phone somehow, or you can just get a new unit.

 Problem #3: Galaxy Note 4 charging problems

Dear TDG. I’m facing the same problem as the one you wrote on your article, which is, my Note 4 is only be able to charge up to 90 – 92% , then it got stuck. it’s not an apps related issue i guess, because the apps is the same as before, and no problems at all.

i first encounter this problem, when i got my phone locked, and i need to bring it to an official Samsung service center, to re install the software, so i could unlock my phone. They updated it to 5.1.1 , then, i found out this problem. I already upgrade it twice, and the problems are still the same. I’ve tried to recalibrate it, but nothing changes.

what i want to ask are:

  1. how long do you need to charge your Note 4 (if i aint mistaken, i used to charge it around an hour and 10 to 20 minutes, but now it takes longer and can’t be fully charged)?
  2. how to clean the port by yourself?
  3. how to enter safe mode?
  4. the battery life is normal on my daily usage, but the charging itself takes longer than usual

please help. Regards. — Wendy

Solution: Hi Wendy. We think you’ve read our previously published post about this issue so let’s answer your questions individually.

  • The time that it takes for your Note 4 to charge depends on a few things. If you are using a fast charger and the fast charging feature works properly on your device, it can only take up to 30 minutes for the battery to go from zero to 50% capacity. A full fast charge may only take less than 2 hours. If you are using a normal charger, or if there’s a problem with fast charging feature on your phone, it may take up to over four hours to reach 100%. If your phone drains power while charging due to running or problematic apps, the process may even take longer.
  • Cleaning the port does not involve much. You simply have to blow over the charging port to remove visible dirt or foreign object that may cause poor contact with the charger jack.
  • We mention how to boot in safe mode above.
  • Please refer to the first answer for your fourth question. You may also be able to gather some tips from this short guide on how to extend the battery power on your phone.

Problem #4: 4G keeps disappearing on Galaxy Note 4

Hi. I was reading a list of common problems on your forum but I did not find a listing specific to my problem. I hope you’ll be able to help me out.

I bought a used Note 4 ATT phone from a guy and within a day, I started noticing that my 4G network keeps disappearing (it still shows the T-Mobile icon on the left top corner but 4G icon is gone).  He unlocked the phone and I’m currently using T-Mobile on the phone. It still has all the ATT stuff on it. The Wi-Fi works fine and the Smart Switch is disabled.  I’m still able to make phone calls and send texts and when I do make phone calls, the 4G bar reappear but only for as long as the phone call is in progress and then after the call ends, it usually disappears within a minute to few minutes.

The phone model is Samsung-SM-N910A

Android Version: 5.1.1

Baseband version: N910AUCU2DOI2

I hope this is detailed enough.

Thank you for your help in advance. — Grace

Solution: Hi Grace. Please do a master reset (steps provided above) first to see if there’s a firmware bug that causes the phone to temporarily lose 4G connection. Make sure to test if this is the case without installing any third party app after a reset. This will help you check as well if an app messes up with the network function. We haven’t run into someone with this issue yet so this may be an isolated case.

If nothing changes after a master reset, make sure to call T-Mobile to they can help you check if the phone’s APN settings are correct.

 Problem #5: Galaxy Note 4 won’t AC charge

A/C charging just stopped one day. Phone only USB charges no matter what charger or what cord. Also, not recognized by laptop through USB connection. I’m thinking that the charging port may be bad. I changed flex port twice. Once myself and the other time by a reputable repair store just to make sure i didn’t screw it up. Still no ac charge only usb charge.

Fast charge greyed out when plugged in. Tethering and usb connection also greyed out when plugged in. Phone less than a year old and rooted. I rooted it the first week i had it almost a year ago. This issue started in August or September.

 I carry 2 batteries and an external battery charger. Unbelievable disappointment and confusion. Unable to use ODIN or KEIS to flash any updates or stock firmware. I’m thinking its gotta be the motherboard.

What else could it possibly be? Fortunately the motherboard is easier to replace myself cause you don’t have to remove the screen from LED. Any advise or suggestions would be great. No upgrade until 2017. Thank you. — Todd

Solution: Hi Todd. The charging process is managed by the operating system and if power management function is messed up, this may be the reason why your Note 4 won’t charge off a power outlet. Try doing a master reset and see how it works afterwards. Otherwise, there’s really nothing that we can suggest to fix it other than have it replaced.

 


 

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