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Charging Port

Galaxy S6 USB port working intermittently, other charging power issues

S6 USB port

For those who are regulars in our site, this post may appear educational rather than a source of technical knowledge on how to fix power- and charging-related issues on a #GalaxyS6. Well, educating Android users is exactly our objective every time we publish a post like this one. Android power issues, particularly devices that won’t power on, are caused by faulty hardware and no software troubleshooting can fix them. Hardware problems are best done by people who do them for a living rather than by “enlightened” Android users.

These are specific topics discussed in this post:

  1. Galaxy S6 USB port working intermittently
  2. Galaxy S6 won’t power on
  3. Galaxy S6 stops working after flashing
  4. Galaxy S6 charging port overheats when charging
  5. Galaxy S6 won’t turn on after an auto-update
  6. Can files from a Galaxy S6 that won’t turn be recovered?

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S6 USB port working intermittently

Sometime over the past month, my USB port started responding intermittently. Have no idea what gets it in this ‘bad’ state as I’ve done nothing out of the ordinary. One day it will work, the other it won’t. I’ve ruled out cord and charge — tried brand new (came with phone) and cord works just fine on another (older) Galaxy device. This is not related to just charging, when it’s in this broken state, there is no USB recognized by my PC. The phone is only 3 months old, so yes, I can get it covered under warranty. Just frustrating as when it works, it works fine. Wondering if it’s related to the recent 5.1.1 upgrade in early Dec? 

Prior to this (or some other event), I used to use my USB interface daily for file transfers. Now I have to rely on slower Bluetooth file transfers. Charging always works wirelessly, and when the USB port works for PC interfacing, so does charging. Of course, when I stopped into a VZW store, all was working. Came home and still worked over the past weekend. Magically, not working again.  I’ve booted into safe mode when it’s in this state and it’s still bad.  Since you can’t pull the battery on the S6, I powered down for a good hour and powered up — still no good.  Even tried wiping system cache – no joy.  Only thing I have not tried is a factory reset as I don’t want to have to push my apps back and rearrange my home pages again. But if it comes down to getting it covered, I’m sure that will have to be done first — but given the intermittent aspect, who’s to say it won’t fail; even if it does work after a factory reset? Just very odd given how I’ve never had an issue for the first 2 months of ownership. Gremlins? — Rob

Solution: Hi Rob. An Android device’s USB port like the one on your S6 is managed by your phone’s operating system. How it functions (either in USB Accessory Mode or USB Host Mode) is also governed by the operating system. Switching between these functions happens in the background, usually, flawlessly. Sometimes, the switch does not go as intended though due to  a number of reasons including bad third party apps, corrupted operating system, and bad hardware, to mention a few. This is the reason why the port may appear “dead”. Presuming there’s no hardware issue involved (since the phone is only three months old), the reason for your trouble should only be coming from the phone’s OS. We recommend that you go ahead with factory reset if you have the time to fix the issue. If the problem returns after a factory reset, you can assume that a hardware problem may be causing it. In that case, you’ll be better off getting the phone replaced.

For reference, here are the steps on how to perform a factory reset on an S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 won’t power on

My phone was working completely fine, perhaps getting a bit hot, especially whilst charging but nothing to worry me. I was driving with my music playing one day, the phone had around 70% charge and just switched off, no shut down procedure, just went black. I tried charging it, nothing happens. I’ve held down the power button for longer than 5 minutes, tried all the reset combinations… Nothing. i’m worried that either the battery or the motherboard has gone bad. Thanks very much! — Cal

Solution: Hi Cal. If the phone no longer shows signs of booting up even when connected to a charger, the best thing that you can do is to have a professional check the hardware status. There’s just nothing that you can do on your end at this time, unless you have electronics knowledge and wants to diagnose the issue yourself. If the phone is still under warranty, make sure to bring it to a Samsung store for repair or replacement.

If you want to bring it to Samsung or your wireless carrier store, do not attempt to open the phone yourself as this might void the warranty!

Problem #3: Galaxy S6 stops working after flashing

Just so you know: I’m a beginner to Android. I tried to flash a ROM for the first time, actually, second time. First time i flashed a rom it worked normally, second time i did it i was stuck in a boot loop. i still sort of am. I tried to do a factory reset and everything, it’s still in a bootloop.

Somewhere i had read that if i pressed the volume down button with the power and home button (the button on the bottom) if i pressed those at the same time for like 10 seconds something would pop up, and i could just press cancel (restart the phone). I did that, but then it said something about Smart Switch. i then downloaded smart switch to use that, but it says that my device isn’t supported. As I’m writing this i tried to go back to recovery mode (the volume down button with the power and home button), but know it doesn’t start at all, it’s all black. — Emre

Solution: Hi Emre. There are only two effective ways to fix bootloop issue. One is by booting the phone in recovery mode (Volume Up, Home and Power keys) and doing a factory reset. The other method is by booting in Download (Odin) mode (Power, Volume Down, and Home keys) and flashing a stock ROM. Both of these methods require the phone to turn on. If your device no longer powers on at this time, try to charge it for at least 30 minutes before attempting any of the  said methods. Otherwise, have the phone checked for hardware issue.

Problem #4: Galaxy S6 charging port overheats when charging

When charger is plugged in, it shows that battery indicator is charging but actually it is not charging. Instead of increases %, it decreases. While charging charger port is heating like heater even when I’m not using any apps and the phone.

I paid $670 for this poor device I ever used. Why Samsung built this low quality phone and cheating people?  I’m worried with this phone. Please tell me how can I get rid of this trouble. Main problem is charging. Charger is okay. telling device is charging but after sometime when I looked for it nothing is happening . — Dinesh

Solution: Hi Dinesh. If the charging port gets abnormally hot during charging sessions, that’s indicative of a hardware trouble. The phone is basically “leaking” and does not provide enough power to the battery. Your best course of action right now is to have the phone checked by Samsung. If don’t want to risk voiding the warranty, we suggest that you leave the phone as is and bring it to the relevant party so it can be repaired or replaced.

Problem #5: Galaxy S6 won’t turn on after an auto-update

I have unlocked my home screen to check my weather on the widget that was running on the background when all on a sudden I get reports on my screen showing multiple apps such as Google Maps, YouTube, Google Search Box, Crunchy Roll, the Touch Wiz and other apps crashing. I turn my phone up to restart it in hopes of fixing the issue, and still see multiple apps crashing. Then it turns off by itself. I press the power button to turn it on and then it shows, “Android Upgrading”, then a sentence showing “Optimizing 0 out of 14 apps” show up and when it does finally show up, I have seen that whatever has happened has deleted all of the apps that I used to have on my phone and everything was on default settings. Then it turns off by itself and won’t turn on at all. Can you please help me? — Ibtida

Solution: Hi Ibtida. Looks like your phone attempted to auto-update itself but failed. Most of the time, auto-update cases work fine even if the installation of the new firmware fail. The phone simply boots back to its previous state and work normally again. Obviously, yours is totally the opposite experience. The only explanation that we can think of is that the update may have messed up with the boot up process. If you cannot boot the phone normally, consider booting it in recovery mode so that you can clear the cache partition and restart the phone normally. To do that, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help in booting the phone normally again, or if you encounter a bootloop issue (wherein the phone simply keeps on restarting in over and over), try to do a factory reset (steps provided above).

Problem #6: Can files from a Galaxy S6 that won’t turn be recovered?

The phone was working fine, minus a battery that was quickly depleted and not enough free memory to update the operating system.

I noticed that the side button was no longer turning off the screen. After that, all I could get was an occasional vibrate when I try to power the phone back on. I tried several combinations of soft /hard resets using the side button, the home screen button, and the up and down volume buttons. My phone has valuable photos and videos, as well as contacts, that cannot be recovered. Please help!! — Richard

Solution: Hi Richard. As much as we would like to help you, it appears that your phone has a hardware issue. We don’t usually provide hardware troubleshooting and diagnostics as they require certain knowledge and skills in a user. Attempting to fix an Android hardware issue is also a risky proposition and doesn’t guarantee a resolution. Just like what we told others above, we recommend that you let a professional handle the issue. Better still, try bringing it to a Samsung store so they can decide if they can power on the phone and/or recover your files.

There’s a big chance that Samsung may not be able to recover the files for you and may decide to simply replace or repair the phone. Either of these procedures require that they wipe the memory so if your photos, videos, or contacts were not backed up in any other device or cloud, they are good as gone.

 


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Straight Talk Galaxy S4 Problems and Questions About Lollipop Update [Part 4]

Straight-Talk-Galaxy-S4-4

We did receive a lot of questions about the availability of Android 5 Lollipop update for Samsung Galaxy S4 but as of now, major carriers in the U.S. didn’t provide an exact date as to when they would start seeding the update. There were also reports that lollipop is buggy that’s why Samsung stopped seeding it in Europe. So, we really can’t do a thing but wait until it becomes available for download.

The following problems were sent to us through email by our readers who also happened to be Straight Talk subscribers. As you know, ST doesn’t have a good online community like any other wireless providers. Well, they have one forum but users are often advised to privately contact their reps to be given instructions on how to fix their problems. Therefore, we found it necessary to publish posts like this even if we already have more than 60 parts of our Samsung Galaxy S4 Troubleshooting series.

For those who have just tuned in, we offer free Android support to our readers. You can send us your questions and problems via email at [email protected] or post on our Facebook wall and/or Google+ page.

When will ST Galaxy S4 receive lollipop update?

Q1: Hi guys. I have a Galaxy S4 phone and it is under Straight Talk. I just want to ask when lollipop update will arrive. It’s barely a year old but I haven’t received any updates yet. Thanks. — Heidi

Q2: I own a Straight Talk Galaxy S4 and so far, my experiences were all good. So, my question is, will there be a lollipop update for this phone?

Q3: Hello. I tried calling Straight Talk tech support to ask about the lollipop update for my Galaxy S4 but the representative said there will be none. Is it true?

Q4: My Straight Talk Galaxy S4 started to slow down in its performance since last quarter last year. Will lollipop update fix this problem? Thanks.

Q5: Hi droid guy. Do you have any idea if my Straight Talk Galaxy S4 will receive Android 5.1lollipop? Thanks.

Answer: Hi guys! Android 5 Lollipop is definitely coming to Samsung Galaxy S4 but the exact time when it will be rolled out in the U.S. hasn’t been confirmed yet. Users in Europe reported that the roll out already started, although, just recently, there was a report suggesting the update brings a lot of performance issues and bugs so the roll out has been put on hold and there’s no definite time as to when Samsung will resume the seeding.

So, it is expected that the update in the U.S. may be even more delayed than it already is. But for Straight Talk subscribers, we doubt that the update will reach your phone any time soon. It is because Straight Talk doesn’t support firmware updates and upgrades. You may need help from Samsung techs to get your phone updated to the latest firmware.

Straight Talk Galaxy S4 Drains Battery Faster

Problem: This is John, and i have a Samsung Galaxy S4 for almost a year now. I noticed the issue for almost a week when the battery of my phone starts to drain fast even if i’m not using it. And also, there’s an instance after I used it the back portion of my phone is hot. How can I fix it?

Troubleshooting: With regards to your issue John, there are a lot of factors we need to consider why you’re having a problem like that. These are the most common troubleshooting procedures that will help you know what the problem is all about.

  • Simply close those apps that you’re not using, or those that are running in the background, to minimize power usage.
  • Disable wireless communications like mobile data, WiFi and Bluetooth if not in use.
  • Adjust the screen brightness to a lower level and if possible turn off syncs.

After that, reboot your phone in Safe mode and observe if the issue persists. If it doesn’t, then the issue was caused by a third-party app or a group of apps. Know what these apps are and disable or uninstall them.

If all else failed, it is necessary to perform full hard reset before sending the phone in for repair:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Straight Talk Galaxy S4 Freezes While Adding Contacts

Problem: Hello guys, I’m with straight talk for 6 months now and I have Galaxy S4. The issue started after I updated my phone’s software to android 4.3. However, 3 days after i noticed that i cannot anymore add phone numbers to my contacts. Every time i create a new contact my phone just freezes. This is the first time I encountered issue like this. How can I fix it? — Mark

Troubleshooting: Well, your issue seems like there’s a problem between the Android 4.3 and your contact apps. First thing first, you need to do reboot your phone if you haven’t done so. After that, simply go to Settings˃ Application Manager˃ All tab˃ Contacts. Then Tap Close Force first, and then Clear Cache. After that, go back to the Home Screen and launch contacts again. However, to test if the contacts will go through wait a few seconds and create new contacts again. If it’s not resolved, then you don’t have a choice but to clear the data of both Contacts and Contacts Storage. But remember, to clear data you may lose all your contacts and other files on your device. So before hitting the button make sure that you have a backup on your files.

Straight Talk Galaxy S4 Shows E Instead of H

Question: I have a minor issue with my Galaxy S4. I noticed the issue just this week when my 3G network doesn’t work anymore. Usually, letter “H” is showing on the screen when i use my 3G network. However, as of now letter “E” is showing on the screen instead of “H”. I reset my phone twice but my 3G network still not working. Please help!

Answer: The problem is not with your phone. It’s the availability of HSPA in your area; H stands for HSPA/HSDPA while E stands for Edge. Probably, when you encountered that issue, your service provider slowed down the data transmission speed in your area and there’s nothing we can do about it if that’s the only available network fed by your service provider. However, to be certain, you can call your service provider and ask why you’re getting Edge signal instead of HSPA. But I’m pretty sure there’s nothing wrong with phone and why you’re unable to get 3G network. But it won’t also hurt to check if the phone is set to connect to HSDPA network.

Can’t Update Straight Talk Galaxy S4

Problem: I have a Galaxy S4 and I’m with Straight talk for 5 months now. The issue started last week when I could not update my phone’s software using USB cable and KIES. I tried several times connecting using KIES but it won’t work. Also, I tried using USB cable and connected to the computer but after a few seconds the message pop-up “please connect a device.” I don’t how to fix this issue if you can help that would be great. — April

Troubleshooting: Regarding your issue, make sure that all necessary drivers on your computer are installed properly and Samsung KIES as well. After checking all of it and your computer cannot detect your mobile phone then there’s something wrong with your USB cable. But if your computer can detect the phone then use KIES connection troubleshooter. To be sure that KIES will work you can re-install and install back and use different port on your computer.

Galaxy S4 Camera Snaps Dark Pictures

Problem: Hi, my Galaxy S4’s camera is not working properly. I noticed the issue since last week when I took pictures, and when I reviewed the photos it looks darker. I adjusted the settings of my phone and try taking pictures again but the photos still looks darker. This is the first time that the camera of my phone is doing like this. Is there any way that I can fix this issue? – Mikey

Troubleshooting: If it is the first time this problem happened, then it’s probably that the subject is underexposed when you took the photo. Try take pictures in a well-lit environment to see if there’s a difference. If the outcome is still the same, check if the lens is obscured by dirt or the brightness was set to a lower level. You may also try to view other pictures that were previously taken by the camera to know if they, too, have a darker hue. If they looked normal, then there’s probably an issue with the sensor. It is imperative you perform full hard reset to rule out the possibility that it is just a minor firmware glitch:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

If the reset didn’t fix the problem, then it’s time you had the phone checked by a technician. The sensor can easily be replaced if it were the problem. Proper diagnosis is necessary!

Galaxy S4 Clock Takes Time To Update

Problem: Good day droid guy, I have an annoying issue with my phone. After I updated my phone’s software my S4 keeps on lagging and it takes 10-15 seconds before the time will update on the lock screen. However, the clock will work when I set the time for 30 minutes but if I set it at night for the morning it won’t turn off and when you set the time it turns off also. Please help! — Leo

Troubleshooting: If this problem occurred immediately after the update, then the cache of the Clock app may have been corrupted. Try wiping the cache partition so that the phone will be forced to create new caches for pre-installed apps.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

If, however, wiping the cache partition didn’t fix the issue, then it’s time you backed up all your data and perform full master reset to bring the phone back to its default settings while keeping the recent update.

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Bluetooth Often Disconnects/Reconnects on Galaxy S4

Problem: Hi, I’m with Straight talk for almost a year and I have a Galaxy S4. My issue is all about my Bluetooth, every time I browse the web or YouTube it suddenly disconnects. But when I leave the web or YouTube it will suddenly reconnects. This is the first issue I have for this year. Thanks! — Ryan

Troubleshooting: You’re not the first one to have experienced Bluetooth problems with Galaxy S4. In fact, there have been a lot of reports or complaints like yours. It seems like the latest firmware has some bugs that affect the capability of the device to connect to Bluetooth devices. Wiping the cache partition may help especially if the problem started immediately after an update. Or you may download A2DP Connect app from the Play Store to help make BT connection more stable. Lastly, if all these failed, try doing factory reset to see if that makes a difference. If not, re-flashing the firmware may fix the problem.

Galaxy S4 Giving Error Message During Update

Problem: I have an S4 from straight talk, but every time I tried to update my phone’s software my S4 giving me an error message. But the annoying part is it’s not providing an exact message. HELP! — Bryan

Troubleshooting: Regarding your issue I’m not really sure what update did you do in your phone. Is it a firmware update or app update? If it’s a firmware update then you can resolve the issue by simply using KIES. However, if you’re planning to update your app using Play Store and you encounter error messages you can immediately stop and uninstall the app and download it again and re-install.

Galaxy S4 Camera App Loads Very Slowly

Problem: Hi team, I have my S4 since last month and I’m under Straight talk network. I have this issue for almost 3 days now, every time I open the camera of my S4 it stuck for about 3-4 seconds before I can successfully open it. However, when I compared my S4 to my other Android phone my S4’s camera is slower to open compared to my other phone. And when it comes on the comparison of photos the photos of S4 is blurry. And I checked the settings of my S4 but it’s not helping. How can I fix it?

Troubleshooting: You can try booting your phone in Safe Mode and launch the camera app. Wait for a few seconds and observe if the camera will still open in 3-4 seconds. If there’s still a delay in opening the camera app, then, the issue is on the app that you currently using. The best thing that you need to do is to clear Camera cache and data. After that and the issue is the same, then you don’t have a choice but to Factory reset your phone. However, after booting your phone in Safe Mode and the camera launches fast, then, the issue was triggered by the third-party app and you need to find that app and uninstall it to avoid complications in the future.

Galaxy S4 Charging Port, Power Button Issues

Problem: Hey Droid Guy, first off, want to say I really appreciate you helping out the community like this! Well my Galaxy S4 has run into quite a few issues lately. Let me preface this with the fact that it had a small drop on the tile floor before the issues started to come up. So I had a bad battery a few months back and bought a replacement through the Samsung retailer on Amazon. Everything was working fine until that drop I mentioned earlier. Then it wouldn’t hold a charge, black screen with no vibration or indication that it was receiving a charge at all. Put in my sister’s S4 battery, even my pre-replacement battery in to check if it was that. No luck. Figured it was the charging port, bought the parts and decided to do it myself. Bad move, I was too anxious to get it working that I stripped one of the screws and it wouldn’t come off so I wiggled and wiggled til it did. Didn’t break any parts near the logic board or charging port so I thought I was in the clear. Replaced the parts and screwed the rest of the screws back in place. Started fine and worked the first day but now the power (side) button won’t work! And now, the charging is ultra sensitive, won’t hold a charge if not placed delicately onto the nightstand while charging and turns off randomly now. I assume its the loose screw that I couldn’t tighten that’s affecting the whole thing? (The screw was one of the two screws that is holding the metal/aluminium part of the charging port down) Any guidance is appreciated! Because now I have no idea why the power button is messed up too, pretty sure I put it all wires and such back in place when put in the new charging port. Help!

Lady Phone Newb in Disstress,

Karol

Troubleshooting: Hi Karol, I’m a little confused here. You said you replaced the parts but what I’m wondering is if you replaced the entire daughterboard where the USB charging port is attached, or just the charge port. If ever you replaced the entire module, then there’s nothing you need to check but the flex cable. Just make sure the connectors are properly connected. If it was the latter, then just re-solder the charge port. I don’t think one screw could mess it all up.

The Power key problem may also be limited to that part. Just double check if the switch still snaps if pressed, otherwise, it, too, needs replacement.

Multiple Issues With Galaxy S4

Problem: I own a Samsung Galaxy S4 and it seems to be experiencing a myriad of issues. First of all it recently has been charging extremely slow and isn’t holding a charge well either. Sometimes it can take 12 hours to reach 100%! And sometimes the charger is plugged in and it seems to not be charging at all. And the phone tells me I need to use the original charger when I am using the original charger. Its performance is laggy and slow at times and the 4G loses connectivity and is slow. Also I send texts messages and they aren’t received and vice versa a lot. When I’m finished with a call instead of the screen with the End button displaying the screen is blank and does nothing but eventually hangs up after other person hangs up. I have the wireless protection program insurance for this phone and was told by a local Verizon store to file a claim for the device to be replaced. But online it said I would have a deductible of $150! I am unable to pay this as I am a single unemployed mother of two at the moment. I’m wondering if the quoted deductible was wrong or if there is something I can do to try to fix my phone? Thank you…desperately need help! — Jaime

Troubleshooting: Hi Jaime, as of now, we really don’t know what the issue. So, we really have to troubleshoot and the first thing I want you to do is boot the phone in safe mode to temporarily disable all third-party apps.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Once in safe mode, try to charge the phone to see if it accepts the charge normally. Also, try to observe its performance if there’s a difference. If so, then some of your third-party apps are causing the problem and more often, it’s because of corrupt caches. Wiping the cache partition will fix the problem:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issues remained after the cache partition has been wiped, there’s no other option but to clear the data partition as well. You can only do so by performing full hard reset:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

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