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How to fix Samsung Galaxy Note 5 that’s not charging & other power related issues

The recent #Marshmallow update for the Samsung Galaxy Note 5 (#Note5) seems to have brought not just #firmware and system related issues but also charging and power problems. Among the most common ones are slow and not charging issues followed with quick draining problems.

Galaxy-Note-5-charging-power-issues

I addressed several power related issues in this post so if you’ve contacted us about a related problem, browse through the issues I cited as I may have included yours. I also provided step-by-step instructions on what to do if you encounter one of the issues.

For those who have other concerns, visit our troubleshooting page and find issues that are similar or related to yours and use the solutions we provided. You may also contact us by completing our Android problems questionnaire in case you need further assistance.

Before going any further, for those who think they bricked their phone after updating to Marshmallow, try to read the following solution shared by one of our readers as it can help you:

On your web page Android Marshmallow update bricks a Galaxy Note 5, other issues, you describe problem #3. I had this problem and found the following solution: allow GearVR to finish installing & go through its restarts. Then, allow Occulus to install – but don’t set up an account.

Then, go ahead and disable/Uninstall as many of them (Gear VR installs about 5 to 8 and Occulus installs lime 3) as your phone will allow. Clear the cache & data for the others.

Then reboot.

My phone was doing the exact problem described to where I couldn’t charge at all and couldn’t carry out hardly any functions because it would say it was charging & do the blue half circle up the screen from the charging port almost non-stop.. Then, after the above solution about a month ago, no more problem with it at all! — Rob

Galaxy Note 5 charging & power issues

Q: “Phone died and I plugged it into the charger as usual. That same day it did a system update. Phone’s percent stays at 0% and will not get past the Samsung logo before its in a loop. I’ve tried holding all the button combinations but the only one that gets a response is the down volume, power button and home button simultaneously while connected to the charger but hitting down to reset doesn’t work and I’m afraid to hit up for the custom os because it says it could cause issues with the phone.

A: It is important that you can make the phone charge again because if not, you can’t proceed with your troubleshooting to fix other problems. Basing on your description, this is what you’re going to do:

  1. Turn off the phone completely.
  2. While powered off, plug it in and leave it that way for at least 20 minutes.
  3. Attempt to turn the phone on using the usual method.
  4. If it doesn’t respond, press and hold the Volume Down and Power keys together for 10 to 20 seconds.
  5. The device may reboot successfully but if it doesn’t, then continue charging it.

This charging issue might be caused by a glitch in the firmware or the new system since your device updated recently. So, if it continues to occur, I suggest you try to wipe the cache partition to delete the system cache:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Q: “I just received my phone approximately early of December 2015. I’m using (adaptive fast charging) the original cable charger of Note 5 and it was fine for few months which will indicate my phone by using (fast charging) when I charge my phone. But recently, I have this problem where the battery indicator says it is charging by using (cable charger). It also take time to charge my phone from the usual time frame of charging.

A: At least your phone charges so this problem should be minor. Reading between the lines, I believe you want your phone to fast-charge again like before, right? There are various factors that may hinder a phone like the Note 5 from fast-charging and the most common of them are as follows:

  • Too many apps running in the background and draining the battery faster than the phone can charge.
  • The device is heating up when plugged in to charge. As a pre-caution, the Note 5 is programmed not to fast-charge when it’s heating up to avoid overheating as the charging process itself causes the device to heat up at a certain degree.
  • The screen is on when charging.

Based on these things, here’s what I think you need to do to troubleshoot the problem and make your device fast-charge again:

  1. Turn off your phone and plug it in to charge. Verify if it’s charging fast or at a normal pace.
  2. If it doesn’t fast-charge even when OEM charger and cable are used, you should visit a technician right away to have it checked.

Why should you visit a technician right away? Because it might be a hardware problem we can only do so much about it. Buying a new charger is impractical at this point as we don’t know for sure if it’s the problem. Also, we can’t just remove the battery of the phone and use a different one to see if that fixes the problem.

On the other hand, if your phone is fast-charging while turned off, try these steps:

  1. Boot your device in safe mode and plug it in to see if it charges fast. It will give you an insight if your third-party or downloaded apps are causing the problem. Booting the device in safe mode will temporarily disable all third-party apps, so if the problem is caused by them, your Note 5 should fast-charge while in that state.
  2. If the phone fast charge while turned off but charges slow when powered on, then it’s time you did the master reset to bring the phone back to its default settings but make sure you back up all your data before doing so.

How to boot Note 5 in safe mode

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

How to do Master Reset on Note 5

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “The phone was on the charger overnight. When I woke up the phone only shows the “Samsung Galaxy Note 5 Powered by Android” screen. It only shows this when I push one of the buttons on the phone. I tried doing a Master Reset following the directions on this site but nothing is happening. I can’t shut it off nor will it finishing booting up. The only thing it will do is show the “Samsung Galaxy Note 5 Powered by Android” screen.

A: I think this is just a typical system crash issue that occurs every now and then to powerful smartphones like the Note 5. Luckily, it’s easy to fix it. All you got to do is press and hold the Volume Down button and the Power key together for 10 to 20 seconds. The phone should reboot after that.

Q: “Hi!  For some unknown reason my Note 5 will not turn on…when I do it just comes on then turns right back off. I have tried erasing the cache starting it in safe mode all of that but still nothing. Someone told me it may be the battery, but it just doesn’t act like a battery issue to me. Please Help Me! Thank You!

A: If the phone didn’t suffer from any physical or liquid damage and if this problem started out of nowhere without apparent reason at all, then it might be just the Power key being stuck. That may be the reason why the phone can’t boot up successfully, instead, it turns off after a few seconds.

  1. Try to press the Power key multiple times to see if you can fix it with that.
  2. If you’re using third-party cases or covers, try to remove them just to rule out the possibility that it’s an accessory problem.
  3. If the problem persists, I suggest you go to a technician and have it checked.

Q: “My phone is not charging properly. I have my fast charger and cord connected to the wall,  and it will not charge fully, and will not hold a charge. I have tried to troubleshoot this, and can not find anything to help.

A: I understand you already tried to troubleshoot your problem to no avail but based on your description, it seems to me like this is just a minor issue with apps or the firmware. Try to do these things if you haven’t already…

  1. Boot your phone in safe mode and see if it charges properly in that state and if so, your third-party apps may have something to do with the problem.
  2. Try to turn off your phone and see if it charges fine when all components are powered down. If it charges properly when turned off, then you have the firmware and your apps to be the suspect.

Doing the master reset may solve the problem.

Q: “One night I was charging my phone and the next day it wouldn’t charge and so I took it into geek squad and they fixed it but later that night it wouldn’t charge again and I think it has to do with the marshmallow update because it was fine until late I updated it.

A: Well, it could be because of the update or it might be an issue with the charger. When you had it checked, did the tech use the charger you’re using? If so, then it might just the firmware. In this case, the best thing you need to do first is to delete the system cache and if that doesn’t fix the problem, then do the master reset.

Q: “Hi My phone did an update and now it keeps restarting every 5 seconds it just does not stop. I rebooted it and its still doing the same thing? I can’t even save any data or files because it keeps turning on and off? Please help as I’ve got a lot of important information on it?

Please get back to me asap. Thanks, Ana.

A: Hey Ana. Just like one of the problems above, it might be a stuck Power key. Try pressing it multiple times to see if that could fix it, if not, then you really have to see a technician about it.

Q: “When I bought this unit 3 weeks ago, when the unit is put on power the samsung start up logo appears in colors with music, that usual sparkling colours and oval ring and so on and so forth. This feature is absent now. There is only the white Samsung without the oval colour ring or colurs or music or sound, JUST white Samsung as it comes on, and boots in white. Also the swipe down status bar is in white color with blue icons where as in the beginning it was sort of greenish. Should I take it to Samsung service center? I tried to reset to factory settings but this start up color feature was not restored.

A: I know for a fact that with the Note 3 you just have to dial *#8800# and the default boot logo will be restored. I’m not sure what’s the code for the Note 5. I think you should call Samsung tech support about it and ask for the code or they may know other ways to restore the default startup logo.

Q: “I just got a phone as a gift Samsung Galaxy Note 5 and my battery runs out really fast and if I put my phone on power save, then my Whatsapp calls don’t work anymore. can I call from Skype? The other thing is I can’t play my Whatsapp voice notes on my phone. I can only hear them on Whatsapp. If I try hearing them without opening my Whatsapp, it doesn’t play. Could you please help me out?

A: When seeking assistance about quick battery draining issue, you should give an estimate on how fast your phone drains its entire battery so we can compare with the normal discharge time.  Besides, the pace depends on your phone habits, the apps you use, the level of brightness you set your screen at, etc. We cannot just assume things because in the first place, we don’t know how your phone is set up and secondly, we base all our troubleshooting on information we receive from our readers. In this case, we really can’t provide you a solution to the draining issue unless you contact us again and provide us more information.

About your Whatsapp voice notes, if I’m not mistaken, they’re in .m4a format, which is readable by any music app in the Play Store including the native one that’s already in your phone. However, if the music app can’t recognize it, then download a converter app and convert it to .mp3 file format. If you think this procedure is a hassle on your part, then just use Whatsapp in playing voice notes. After all, that’s the way it should be.

And yeah, you can call somebody through Skype provided you have an active and stable internet connection.

Q: “My phone kept restarting every 2 minutes which I was sure was due to viruses from internet pop ups etc. so my friend reset my phone and all the data erased. Now the screen is just showing the initial ‘SAMSUNG GALAXY NOTE 5…powered by android’ i.e the initial screen that the phone shows when switched on, and its not moving past that screen. It’s been 24 hours thus. Should I wait more or give it for repair?

A: All you need to do to make your phone again is to wipe the cache partition. Follow the instructions in the first problem above.

Q: “In the last five days or so, my battery has been draining very quickly.  I cannot make it through the day without recharging.  I usually charge it off at night and I try to keep my apps closed when not using them.  Today, it was below 9% before 1:30 and I unplugged it 5:30 this morning.  My phone is only about a year old.

A: It’s more difficult to determine the cause of the problem than to fix the problem itself. All you need to do is observe your phone and this is what I suggest you do:

  1. Boot your phone in safe mode.
  2. Continue using the phone while all third-party apps are temporarily disabled. If it discharges quickly, then it must be a firmware issue.
  3. For firmware issues, you can try wiping the cache partition and do the master reset.
  4. If all else fails, you must have it checked by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy S9 Plus that is charging very slowly (easy steps)

Charging issues in mobile devices as depicted by slow charging or no charging symptom can be attributed to hardware damage if not software glitches and bugs. In some cases, the problem is tied to a faulty battery, defective charger, or busted power outlets in use. Highlighted in this context are standard solutions and helpful charging tips for Samsung Galaxy S9 Plus owners who are dealing with charging problems, particularly slow charging issue. Read on and find out what to do if your Samsung S9 is charging very slowly.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Before you troubleshoot software issues that might have caused your device to charge very slowly, check and do the following:

  • Use only the original (Samsung-supplied) charger. Make sure you are using the original charger when charging your phone as the amperage on chargers can differ. If you need to replace your charger, choose an alternative charger with the amperage that is appropriate or compatible with your device.
  • Charge your phone from a power source. The power source or where you plug in your device will likewise affect the charging time. As recommended, charge your device directly from a power outlet as it charges your phone faster than plugging it into a laptop computer or other power accessories. Also ensure no damage to any of your charging equipment, charging port, and power source.
  • Don’t use your phone while charging. It’s expected for the charging time to take longer if  you simultaneously charge and use your device.
  • Quit all background apps while charging. While these apps are in standby mode, they’re still running in the background thus consuming power. The more apps you left in standby mode, the longer it would take for the battery to become fully charged. If possible, power off device while charging.

If the problem persists, begin troubleshooting software-related issues on your Samsung S9 Plus with these workarounds:

First solution: Soft reset.

A soft reset or device restart can help remedy minor software glitches that might have halted your phone’s charging system from performing at its best. This won’t delete any of your personal information or critical data from your phone’s internal storage so no need for backups. For starters, here’s how a soft reset is done on your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Wait until your phone reboots, then use it until its battery life is reduced to a percentage level that prompts recharging.

Second solution: Check battery usage and manage rogue apps.

There are apps that used a lot of your battery so if you’re charging your phone while it’s turned on, there’s a chance that these apps consume the battery way faster than your phone recharges. To check and manage these apps, follow these steps:

  1. Swipe up on an empty spot from the Home screen to launch the Apps tray.
  2. Tap Settings.
  3. Tap Device management.
  4. Navigate to the Battery section then see which from your apps has to most number of power consumption.

If you find any unusual battery consumption by a certain app, manage your apps to lessen power consumption or rapid battery draining. If necessary, you can uninstall rogue apps from your device to prevent them from causing conflict.

Third solution: Update to the latest Android version available.

Software bugs can likewise cause the same trouble and as they can inhibit the charging system from performing at its usual pace. And one effective solution to this is through implementing the latest update on your device. Updates contain bug fixes that address existing issues on certain devices thus keeping your phone up to date is recommended. Here’s how to check and install new (OTA) update available for your Samsung S9 Plus:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for updates.
  6. If an update is available, tap OK then Start.
  7. Read the next message prompt then tap OK to reboot your device and apply the new changes from the recently installed update.

With your phone system updated, do some test charging and see how it performs with the latest Android platform.

Fourth solution: Wipe cache partition on your Samsung S9 Plus.

If you’ve managed to charge your phone up to 50 percent or higher, try to do a wipe cache partition to rule system cache issues out from the possible triggers. This also helps clear up your phone’s internal memory for better and faster performance. Should you wish to give it a shot, then here’s how it’s done:

  1. Turn off your phone.
  2. Simultaneously press and hold the Volume Up button, Bixby (Home) button, and the Power button for a few seconds.
  3. Release all three buttons when the Android logo appears.
  4. Wait for the Android system recovery menu to show up on your screen.
  5. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button to highlight Yes, then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is finished. When it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to reboot your phone.

Charge your phone again afterwards and see if there are improvements.

Fifth solution: Reset your phone (master reset).

This would be the last option for you to try on if none of the previous methods is able to fix the problem. Complex system errors and glitches that might have messed up your phone’s charging function are typically rectified in the process. However this reset would cause data loss. If you think it’s worth a shot, then go ahead and perform these steps to back up and reset your Samsung S9 Plus:

  1. Back up your phone data.
  2. Swipe up on an empty spot from the Home screen to open the Apps screen.
  3. Tap Settings.
  4. Tap General management.
  5. Tap Reset.
  6. Select the Factory data reset option.
  7. Scroll to the bottom of the screen then tap Reset.
  8. Select the option to DELETE ALL.
  9. If prompted, enter your credentials for screen lock and Samsung account verification.
  10. Tap Confirm to continue.
  11. Wait for the reset to finish and your device to reboot.

Plug your phone into a power source and let it recharge. See if it’s still charging very slowly or not anymore. If this doesn’t help either, then consider repair options. The battery might have been busted and so can no longer hold a charge.

Repair options

Consider taking your phone to a nearest Samsung service center if the problem persists after performing all prior workarounds. There might some hardware-related issues that need to be dealt with to get your Samsung Galaxy S9 Plus charge normally.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix your LG V20 that won’t charge or have other charging problems [Troubleshooting Guide]

Not charging issues are among the most commonly reported problems with smartphones today and the #LG V20 (#V20) is no exception. In fact, we already received some complaints from our readers requesting assistance as their devices would no longer charge its battery like it used to. The South Korean phone maker has always been so consistent with the quality of its devices and so far, there was no incident that may tag the V20 as a sub-standard device. It’s not perfect and there might be some manufacturing issues with some of the units but when it comes to the battery, the V20 is good.

lg-v20-not-charging

In this post, however, I will address the not charging problem with the LG V20. It could happen to you, it could happen to anyone who owns a smartphone. Below are some steps you can follow to thoroughly troubleshoot your phone that would no longer recognize the charger being connected let alone charge the battery. Read on to understand more about this problem and learn how to fix it.

For those who have other issues, however, make sure you drop by our LG V20 troubleshooting page as we support this phone already. Meaning, we publish troubleshooting guides and solutions every week as well as answer questions sent by its owners. Try to find issues that we’ve already addressed and use the solution we provided if applicable. If you need further assistance, however, make sure you fill up our Android issues questionnaire. Just give us the information we need and we’ll do the rest.

Troubleshooting LG V20 that’s not charging

The purpose of this troubleshooting guide is to determine what the problem with your phone is and come up with a solution or workaround that will let you continue use the device even if the charging process fails sometimes. In this case, this is what you’re going to do:

Step 1: Verify it’s not a system crash issue by pulling the battery

This is a very straightforward step, it’s simple, it’s easy but also very effective. The moment you plug your phone and it won’t respond to the charger, turn your device off, if it’s powered on, and then remove the back cover and pull the battery out.

While the battery is out, press and hold the Power key for a minute. After that, replace the battery and put the back cover on. Then, turn the phone on and try to charge the phone again.

The reason behind this step is to make sure the firmware is responding as it also plays a great role in the charging process. It’s actually the one responsible in making sure correct voltage and current is flowing through the circuits. Without it or if it keeps crashing, the phone may not charge properly or not at all. The battery pull procedure is very effective in addressing minor firmware issues.

Step 2: Make sure your charger is plugged into a working power source

If the phone won’t charge after doing the battery pull procedure, then make sure your charger is plugged into an electric outlet that works. You can just unplug an appliance that you know is working properly and plug the charger into the outlet.

In case the problem persists, try to do the next step.

Step 3: Connect your LG V20 to a computer or laptop if possible

The purpose of this step is to make sure verify if the USB cable is working properly or to know if it’s broken. It is important that you rule out this possibility first since the USB cable is the only thing that bridges the phone and your charger.

If the phone shows it’s charging or gets detected by the computer, then the cable is good and it’s most probably an issue with the charger. However, if the computer cannot detect the phone or if the latter still won’t charge, then continue your troubleshooting.

Step 4: Physically check the charger for debris or lint in the port

You don’t have to do much. Just try to look into the port on your charger and check if there’s a debris, lint or corrosion that might have prevented the phone from charging due to improper or no contact at all.

As for the debris or lint, you can just fish them out but when it comes to corrosion, all you need is a blast of compressed air. In case there’s a bent pin or connector, attempt to straighten it out with a pair or tweezers.

However, if the charger doesn’t show any abnormalities and if it’s possible to use a different one, try to do so just to find out if the phone charger with other chargers.

Step 5: Check the cable for breaks and corrosion on both ends

Run your fingers through the USB cable and try to feel any abnormalities such as lumps or breaks. If the cable is perfectly fine, you wouldn’t feel anything unusual. Once you’ve verified that the cable is fine, try to check both ends to find out if something is preventing the connectors from making proper contact.

If the cable is fine, then try to use a different cable that has the same specs with the original if possible. If that works then you should buy a new charger kit for your LG V20.

Step 6: Check your phone’s USB / charging port

After inspecting both the power adapter and USB cable, you should check your phone’s utility port. Try to find if there is a debris, lint, bent pin or corrosion. These things may disrupt the charging process.

If the phone suffered either physical or liquid damage, then there’s always a valid reason to think the circuit that is connected to the charging port got affected. Sadly though, we really can run tests that may confirm this. So, try to rule out another possibility before you seek assistance from a technician.

Step 7: Try a different battery

One of the good things about the phones that have removable batteries is that you can always buy a spare. While we don’t know at this point what the problem with your phone is, there’s always a possibility the battery got damaged especially if the phone suffered liquid damage or if the problem occurred without apparent reason and the phone shut off on its own.

If possible, borrow a battery from someone with the same phone or you can go to a local shop to try a different battery.

Step 8: Seek assistance from a technician

If all else fails, it’s time you sought assistance from someone who can do some tests to confirm if the problem is with the firmware or hardware. Should the problem is found in the hardware, it’s more likely a manufacturing defect especially if the device didn’t suffer from both liquid and physical damages.

Other LG V20 Charging Related Issues

Here are some of the most commonly reported charging problems with the LG V20 smartphone…

LG V20 charges but it continues to go down instead of up

Problem: My LG V20 charges when I plug it in but the charge doesn’t go up. For instance, if I plug it in while it still has 10%, it won’t go up to 11% and so on, instead it goes down, although the phone can actually detect that the charger is connected and that there’s electricity flowing.

Answer: The possibilities are your phone is experiencing a minor system issue, there are so many apps running in the background, it’s experiencing hardware problems. Based on these possibilities, here’s what you need to do:

  1. Reboot your phone to rule out the possibility that the problem is caused by some minor firmware and hardware issues.
  2. Boot your phone in safe mode to rule out the possibility that some third-party apps is causing the problem.
  3. If the issue occurs in safe mode, backup your data and do the factory reset.

How you boot your LG V20 in Safe Mode

  1. With the screen on, press and hold the Power key.
  2. In the options menu that displays, press and hold Power off.
  3. When prompted to restart in Safe Mode, tap OK.
  4. After your device restarts, it displays Safe mode at the bottom of the screen.
  5. Uninstall apps that are causing a problem.

How to Factory Reset LG V20

  1. Back up data on the internal memory.
  2. From any home screen, tap Settings.
  3. On the General tab, tap Backup & reset.
  4. Select or clear the following check boxes: Back up my data, Automatic restore
  5. Tap Backup account and follow the steps to create Google backup account, if necessary.
  6. Tap Factory data reset. Note: Alternatively, you may tap Network settings reset to just reset Wi-Fi, mobile data, and Bluetooth settings.
  7. Review the warning message and select or clear Erase SD card.
  8. Tap Reset phone > Next.
  9. Tap Delete all.
  10. Tap OK.

LG V20 doesn’t charge anymore but phone detects charger

Problem: I already booted the phone up in safe mode and charged the phone but to no avail. The problem is that the phone, LG V20, can detect when the charger is connected, however, it doesn’t charge at all. In safe mode, the same thing happens. What must I do?

Troubleshooting: I understand you already did a couple of procedures to try to fix the problem but to no avail. So I will ask you to backup all your data and files and do the master reset.

How to Master Reset LG V20

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When “Factory data reset” appears, use the Volume down button to highlight Yes.
  6. Press the Power button to confirm.
  7. When prompted to “Erase all user data and restore default settings,” use the Volume down button to highlight Yes.
  8. Press the Power button to reset the device.

I hope that this guide can help you determine what the problem with your device is and find a solution for it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Galaxy Note 5 randomly disconnects from mobile network, other connection problems

Galaxy Note 5

As we welcome 2016, here are some of the #GalaxyNote5 connectivity problems shared to us by some members of our community. We hope that the solutions provided below will also help others that may be experiencing similar troubles.

These are the specific topics discussed in this post:

  1. Error Searching network on Galaxy Note 5
  2. Galaxy Note 5 icons and widgets change to different colors
  3. Galaxy Note 5 Google Play Store and Clash of Clans not working
  4. Galaxy Note 5 no longer booting up after charging
  5. Galaxy Note 5 randomly disconnects from mobile network
  6. Galaxy Note 5 won’t connect to 3G network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Error Searching network on Galaxy Note 5

Phone will not connect to mobile network. I can go to the mobile network screen in Settings and when I try to search for networks it says error searching network. I try to choose manual network and says the same thing. I have tried rebooting, rebooting in safe mode (same issues in safe mode), clearing the cache during restart. And most anything else I could think of. IMEI does show up, Wi-Fi does work fine. When I restart the phone, it does connect to mobile network then lost immediately. Shows x over network bars. Have also run Malware scans (360 Security) says it is good. Not sure what else to do besides factory reset. I have not made any known updates. Latest app download was 2 days ago (Ibotta) — Nick

Solution: Hi Nick. Assuming there’s no hardware failure involved (possibly a networking chip or part), doing a factory reset is an indispensable troubleshooting you must try. Since you have done almost all the other suggestions we usually provide for potential software problems, performing a master reset will help ensure that there’s no firmware-level problems behind this trouble. For a quick reference, here are the steps to perform a factory reset on your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 icons and widgets change to different colors

The icon of apps like “Here maps” & others appears to be black completely, the same thing happens several times with different applications or with folders & sometimes the widgets appears to be liquidly, I mean the blue coloured weather widget appears with greenish lines in it and somewhat with some other widgets.

When such things occur, I have to either reboot the phone or I have to wait to get it settled by itself.

So, is there anyway to fix it rather than rebooting it or formatting by pressing power button, volume up & down button.

I don’t want to lose my data. — Nilay

Solution: Hi Nilay. If this problem occurred after an update or an app installation, the first next thing that you can try is to ensure that the system cache is refreshed. Outdated or corrupted system cache can sometimes lead to issues with other apps or the operating system. Wiping the cache partition usually fixes the problems easily. If you haven’t done it before, here are the steps to delete the system cache on a Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 Google Play Store and Clash of Clans not working

My name is Ikaho and I’m using a Galaxy Note 5. Since last month once is reset my note. I cannot link my email and for which I cannot use Play Store nor can bind my account playing Clash of Clans. Whenever I try to bind my email it shows something like it couldn’t establish proper connection” but I’m sure this is not because of connection error cause I have even tried with a hi speed Wi-Fi. But the problem is still not solved every time I try loading but still it’s the same.

I also tried connecting with customer care and they even help me with remote support and helped with troubleshooting problems on setting and cleared all the data’s and from app manager and Play Store from there and so on but they even failed to assist my problem. So I will be ever grateful to the Samsung team if the team could assist me to get rid of this issue cause my phone is still new in look and process. So kindly look on the problem stated above from genuine user ikaho! will be waiting for the reply and assistant as soon as possible thank you. — ikaho

Solution: Hi Ikaho. First of all, we don’t work for Samsung and they don’t pay us anything eventhough we do provide free troubleshooting tips for their products. Secondly, the issue you have of being unable to use your email for Google Play Store and Clash of Clans game may not be phone problem. The best thing that you can do to check if your email is having problems linking with Play Store is by using another phone or device so you can login using your credentials. If you have another Android phone, try to login to Play Store and CoC game to see if you have any problem. If the issue persists on the second device, make sure to contact Google or the customer service of Clash of Clans game so they can help you on the things that you need to do.

Problem #4: Galaxy Note 5 no longer booting up after charging

Hello. My problem first started when I plugged my phone into the charger. It didn’t charge even though the sign of charging had been on the screen.

After that, I tried to reboot my phone, but suddenly I had the “downloading … please do not turn off target” after I restarted it. I left the phone plugged to the charger for few hours, because I thought it was downloading an upgrade or something.

I checked the phone after few hours and it was dead, I tried different chargers but unfortunately it didn’t solve the problem.

I plugged the phone into the computer, there was a notification for a new hardware was plugged but not recognized. Also, when the phone is plugged for few minutes, I can hear the sound of electricity for a bit then an electricity sign pops up on the screen then disappears.

I hope you find a solution for this problem.

Thank you in advance. — Ali

Solution: Hi Ali. If your Note 5 no longer boots normally even after leaving it charged for several hours, the problem is most likely hardware in nature. Make sure that you try using another charger first to see if there’s an issue with the existing one. Sometimes, the charging cable can malfunction out of the blue so using another charger is necessary.

If the charger’s fine, make sure to have the phone checked by a professional. At this point, anything can be the cause of the problem — a bad charging port, depleted or damaged battery, or failing component in the power circuit. Our blog does not provide hardware troubleshooting and diagnostics so your only choice is either have the phone repaired or replaced.

Problem #5: Galaxy Note 5 randomly disconnects from mobile network

I had my Samsung Galaxy Note 5 for a few months without any trouble. My phone sometimes would not connect to the mobile network. It usually happened in certain building and in my basement, but it would also happen at random times. I did a factory reset twice and still the same problem. During this when I connect to a WIFI network, I don’t have any connectivity issues with WIFI.

Recently I tried using the phone again and I had problems with text messages not sending but once I resent them, they would send. Today it suddenly stopped connecting to the mobile network at random again. When it has its problems, it doesn’t lose connection with the network, it just gets too weak to connect. At first I thought that it could be the areas and locations but I bought a Samsung Galaxy AVANT and had no problems with the mobile network and in those areas. Other people do not have problems in those areas and I know that it’s not the SIM card since I was able to get it to work in my newer phone. I took my note apart and it looked really clean and well made on the inside with no problems. The only solution I can think of is to replace the mother board or the antenna cable. Is my problem cause by hardware or could it be Lollipop? — Jordan

Solution: Hi Jordan. Random drops in cellular connectivity can be caused by a few factors like firmware on the device, condition of the networking components, network quality of service, malware, or third party apps. If you updated the operating system or an app prior to noticing the problem, that might be a good clue on where to start your troubleshooting. Try to do another round of factory reset and observe the phone for several days without installing any third party application. This will help you narrow down the possible causes. If your software troubleshooting won’t change anything, there must be a hardware problem behind the problem. Make sure to have the phone checked for possible hardware defects.

Problem #6: Galaxy Note 5 won’t connect to 3G network

Hi. I have Samsung Galaxy Note 5. I am having issues regarding 3G Connectivity/network. Only GSM Network mode is working fine. When I change the Network mode from ‘GSM/WCDMA’ to ‘WCDMA only’ signals are gone and message comes up saying “No Service. Selected Network not available.”

When I click the message, it goes to Available Networks option and start Searching after few minutes nothing happens. It searched nothing.. I tried automatically searching, nothing happened.

In my area 3G is provided by Etisalat Afghanistan..

I have also tried my SIM to different mobile, 3G signals are coming in that mobile. Tried different networks SIM with the same result.

Tried flashing same firmware version of different country but result is same, 3G signals not coming. Tried flashing Modem file but no advantage gained.

Any solution for this issue? will grateful for the responses!! — Salim

Solution: Hi Salim. Your phone may not be compatible with the network’s 3G technology in your area. Try to call your service provider to ask for direct assistance regarding this matter. If your Note 5’s 3G connectivity works fine outside this area or when using another SIM card from a different service provider, there must be a compatibility issue at play.

 

 


 

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Samsung Galaxy S8 no longer charges fast like before after an update [Troubleshooting Guide]

The firmware of your phone plays a big part in the charging process that’s the reason why your device may not charge if its system crashed. Some of our readers who own the Samsung Galaxy S8 contacted us asking for assistance because, according to them, their phone no longer charges normally after a recent firmware update.

So, in this post, we will tackle this problem with the Galaxy S8 being the subject of our troubleshooting. Let’s try to look into every possibility and rule them out one by one until we get to the point where we can easily determine what the problem really is. That way, we can formulate a solution that might fix the problem for good. So, continue reading this post if you’re one of the owners who have this kind of problem.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S8 that has charging issues after an update

Problem: I have a Samsung Galaxy S8 and my fast charging isn’t working. I haven’t used any different charger cord or block, it came with my phone. It takes 6+ hours to charge my phone and it started to happen after the new software update. I’ve tried other cords and blocks and it still happens. It’s very irritating because one night it worked and then the next it didn’t.

Solution: As you’ve been said that the issue started after the update, it is evident that the files and data may have been corrupted during the process and that may be the reason your phone is not charging normally. On the other hand, if numerous apps are running in the background that is also a factor why the battery is charging slowly because they also use the battery and that’s the reason why it takes several hours before the phone can fully charge. Now to begin our troubleshooting, here’s what you need to do:

Step 1: Force restart your Galaxy S8

Since the problem started after the update it is possible that a glitch in the system caused it. Through the forced reboot, the memory of the phone will be refreshed and all applications running in the background will be closed. So, if a glitch in the system caused the issue, then this procedure might fix it.

Press and hold the Volume Down and Power keys at the same time for 7-10 seconds and wait until your phone boots up. After doing so, connect it to the charger and observe if it is already charging normally. If not, move on to the next step.

Step 2: Reboot your phone in Safe mode and charge

Now try to find out if your phone fast charges or charges normally while in safe mode. There are times when a lot of apps are running in the background and they use up more battery. When it happens, your phone may resort to slow charging to let you know of the problem. Here’s how you start your S8 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges fine in safe mode, then rest assured the hardware of your phone is fine and the problem is just caused by some third-party apps running in the background. In this case, all you have to do is reboot your phone in normal mode and it should charge normally now.

Step 3: Turn your phone off and try charging it

If the phone still slow charges while in safe mode, then power it down and connect it to the charger. When everything is turned off, the fast charging feature should come into play and you will immediately notice that. However, if it’s still not charging normally even if it’s turned off, then you have to resort to other methods.

Step 4: Wipe off the cache partition

When some of the system caches get corrupted for some reason and the firmware continues to use them, performance issues may occur including slow and/not charging issues. In this case, all you have to do is wipe the cache partition so that the system will replace all the caches. But the thing is, we really don’t know if it’s really the caches that’s causing the problem so we just have to wipe the cache partition to rule this possibility out.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the phone is still not charging normally after this, then move on to the next step.

Step 5: Backup your files and data and reset your phone

As I said earlier, the firmware plays a big role in the charging process that’s why if everything else failed, we have to do the reset to finally rule out the possibility that this problem is just one of the firmware-related problems.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

I hope after you do the reset your phone will function normally, because if not, then you can visit the nearest shop in your area or bring it back to the store where you purchased it and ask for a replacement.

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How to fix Google Pixel 2 that won’t charge [Troubleshooting Guide]

Google Pixel 2 and Pixel 2 XL are among the latest entrants to Android smartphone market this year. These new Google devices are deemed to be incredible and possibly the best Android phones there is by far. But just like any other smartphones out there, these new handsets can likewise succumb into various types of problems transpiring in other Android phones. One of the most prevalent issues that are expected to manifest is on power, particularly with charging. Read on to find out what can possibly cause your Pixel 2 device to stop or refuse charging and what must be done as remedy.

What triggers your Google Pixel 2 phone to not charge, charge slowly, or stop charging?

When a smartphone won’t charge, it doesn’t always mean that the battery is to blame. While it can be among the factors to consider, you cannot just put the blame straight to a bad battery especially in new devices like Google Pixel 2. Often times, the software is to blame. Why and how can the software prevent the phone from charging you asked? The answer is simple. Your phone is a handy computer that works as a system. Everything in your device is programmed to work with each of the hardware components. For instance, a camera app is needed to use the phone camera to take photos or record videos. In this case, the camera app (software) is the program that is specifically designed to work with the camera (hardware). If something goes wrong with the camera app, then most likely the phone’s camera won’t work as intended or it could be the other way around. The same concept is applied to your phone’s charging functions. Your phone also has a specific program responsible for charging. The only difference it has with the rest of the apps is that a user’s intervention won’t be needed for it to work. For as long as it detects that the phone is connected to the charger and charging port, the program is triggered. And that is when it decides whether to allow your device to charge or not. If something goes wrong with that program responsible for carrying out charging functions, then that’s when you get to experience charging issues on the device like slow charging, incomplete charging or not charging at all. The same thing can happen if other apps on the phone are misbehaving. Some apps can affect certain functions like charging. A faulty update including major Android system updates also appeared to be among the possible culprits. And the worst possible cause is hardware damage, which is often the case when the phone got wet or dropped then no longer charges afterwards.

Unless a faulty hardware is to blame, you still can do something in attempting to fix the problem on your end and get your device to charge as intended.

Potential solutions and workarounds to deal with charging problems on Google Pixel 2

Considering that the underlying cause is on the software rather than physical or liquid damage on the device, you’ve got higher chance of fixing your device and get it to charge again. The following workarounds will help you isolate the problem, determine the trigger, and finally fix your Pixel 2 that is not charging. Be sure to test your device after performing each method so that you’ll know if the problem is already fixed. Proceed to the next applicable method, if necessary.

First things to do and check before troubleshooting

  • Examine charging equipment. Check and ensure that the charging cable, charging adapter, charging port and the power source in use are working. Sometimes the main issue is triggered by any of the charging equipment in use. To rule this out from the possible causes, verify and ensure that everything is working beforehand. You may try to use a different charging cable, charging adapter, charging port, or power source that’s compatible with your device. Doing so will help you determine whether or not the problem is isolated to the cable, adapter, port or power source.
  • Do not use phone while charging. As much as possible, avoid using your phone while charging. Aside from safety measure, doing so will also allow your device to charge up faster as there will be no interruptions. Using the phone while charging is one of the reasons as to why your device is charging very slow or couldn’t be fully charged.

After verifying that all charging paraphernalia are working yet still your Pixel 2 doesn’t charge, consider trying these subsequent workarounds.

Reboot your Google Pixel 2 (if applicable)

If your device still has little amount of power left, then try to restart your phone. Doing so will eliminate the possibility of a faulty app or software glitch is preventing your device from charging.

  1. Turning the device off then back on (soft reset) won’t affect data on your device. For starters, here’s how a soft reset is carried out on Google Pixel 2:
  2. Press and hold the Power button on the right edge.
  3. Tap the option to Power off.
  4. Or you can just press and hold the Power button for about 10 seconds until it reboots.

Calibrate the battery (if applicable)

If you haven’t already and it can possibly be done, try to calibrate the battery on your phone.

Battery calibration can help ensure battery performance and that your device shows the correct battery level. The process involves draining the battery thus should only be done occasionally. Note that the battery’s lifespan can be adversely affected by constant draining or completely discharging of the battery. If you wish to give it a shot and that you can, then here’s how it’s done:

  1. Drain your battery completely by using it until it powers off.
  2. Turn it on again and then let it turn off on its own.
  3. When powered off, plug it into a charger and let it charge until the charging indicator says that it has already reached 100 percent.
  4. Disconnect the phone from the charger then turn it on.
  5. In the case where the phone doesn’t say it’s 100 percent charged, plug it into the charger again and let it charge for a little longer until it reaches 100 percent.
  6. If the battery is fully charged (100 percent), unplug the charger and restart your phone.
  7. Now use your phone again as you normally do until it completely runs out of power and turns off on its own.
  8. Connect it to the charger and let it charge until it reaches 100 percent without any interruption.
  9. Turn on your phone.

The battery is now fully calibrated. Try to connect it to a charger and see if it’s already charging as intended. You can try other power source like a laptop computer, car charger, or power bank.

Other options to consider

  • Troubleshoot apps. Aside from the prior methods, there are also other workarounds you may consider trying but only if you can. If you still have a little amount of remaining power on your Google Pixel 2, then you can try to troubleshoot apps first. If you can, try to close all apps running in the background. Any of these apps might be the trigger or prevents your device from charging. If the problem starts after installing a new app, then probably that new app is to blame. Running the phone in Safe Mode can help you in determining whether or not a third-party app is to blame. If possible, boot your Google Pixel 2 into Safe Mode and then try charging it while in safe mode.
  • Master reset. Although I won’t recommend doing so considering that your device is already running low on power, a master reset or factory reset is also another option to consider when dealing with software-related issues in mobile devices. As mentioned earlier, often times the phone doesn’t charge due to software issues instead of bad battery. Performing a factory reset can be your last resort in dealing with software issues as it wipes your device completely, thus gives your phone a fresh clean start.

In case you want to give it a try and that you can, here’s how to master reset your Google Pixel 2:

  1. Press and hold down the Power button until the device powers off completely.
  2. Press and hold the Volume Down button for about 3 seconds.
  3. After 3 seconds, press the Power key while still holding down the Volume Down button for another 3 seconds then release both buttons.
  4. Use the Volume Down or Up button to highlight Recovery from the given options.
  5. Press the Power key to confirm selection.
  6. When the Android logo appears on the screen, hold down the Power key for about 2 seconds.
  7. While holding the Power key, quickly press the Volume Up button.
  8. Highlight the option to Wipe data/factory reset by pressing the Volume button then press the Power key to confirm selection.
  9. Use the Volume button to select Yes — delete all user data option then press Power to confirm.

Wait for the phone to reboot. After the reboot, try to charge your device and see if it’s already able to do so. You can proceed with the device set up once it is completely charged.

  • Lastly, be sure to charge your device properly. As much as possible, use only the original charging equipment for your device. Other third-party chargers, or charging adapters may not be compatible with your Google Pixel 2, thus it won’t charge using these equipment. Unfortunately, wireless charging is not supported in the Pixel 2 series so that couldn’t be considered among your charging options right now.

If none of these methods is able to fix the problem and that your Google Pixel 2 still won’t charge, try to contact your device carrier for other options or escalate the problem to Google Support. Should it be proven caused by a faulty software or system bug, then that should be properly addressed by another update that contains the fix.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J3 unable to turn on but still showing the charging icon when plugged in [Troubleshooting Guide]

Power-related issues on android devices is not uncommon regardless whether it runs on a stock or modified firmware. We’ve been receiving complaints from our readers who own the Samsung Galaxy J3 regarding a problem wherein the phone turned off on its own without apparent reason and no longer boots up. We may have already addressed this issue before but we have to tackle it again for the benefits of our readers who reached out to us.

In this article, I’ll be discussing the reasons why J3 refused to turn on and why this is happening in the first place. There are several factors we need to consider to know why the device is unable to turn on. It could be due to some incompatible apps in the system that prevents it from booting up successfully or the phone may have some hardware issues. But since we are not sure what’s really causing the issue, all we need to do is to isolate the problem by digging all possibilities until we can formulate a conclusion and resolve it.

For owners who have other issues with their device, visit our Galaxy J3 troubleshooting page for we have already answered most of the problems and questions sent by our readers. Browse through the page to find problems that are similar with yours and feel free to use our recommended solutions. However, if you need more assistance from us, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy J3 that’s unable to turn on

Problem: My Samsung J3 was dead I’ve been charging for around an hour and it’s not turning on. It shows that it’s charging but when I go to turn it on it won’t.

Troubleshooting: The fact that you can see the charging icon on your phone, it is evident that this might be a minor power-related issue because if the device has hardware problem the icon won’t show up when you have to connect it to the charger. In this case, the best thing that you should do is to isolate the problem by performing the basic troubleshooting procedures on your phone. Here’s what we want you to do:

Perform a battery-pull procedure or forced reboot

In this situation, we have to perform the so-called battery pull method to your device. The purpose of doing it is to close all applications running in the background and to refresh the phone’s memory. To do so, just follow these steps:

  1. Remove the back cover.
  2. Pull the battery out.
  3. Press and hold the Power key for a minute.
  4. Place the battery back in and the back cover.
  5. Turn the phone on.

However, if you have the most recent variant of Galaxy J3, then it doesn’t have a removable battery. Instead of the battery pull procedure, do the forced reboot; press and hold the Volume Down and the Power keys together for 10 seconds and your device may boot up successfully.

If the problem is caused by a glitch in the system, then, your phone will turn on after doing this method. However, if it persists you can do the next procedure.

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Attempt to boot it in Safe mode

The purpose of booting your phone in this mode is to verify if one of the third-party apps is preventing your device from booting up successfully. While in safe mode, all downloaded applications won’t be running in the system, which means if the device doesn’t have a problem booting in this environment, then, it is clear indication that a culprit is causing the issue. Uninstall all those apps starting from the one you recently installed until the issue is resolved.

  1. Press and hold the Power key past the screen with the device name.
  2. When ‘SAMSUNG’ appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see ‘Safe Mode’.

Follow these steps to uninstall apps that you suspect are causing the problem…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Remember, if the phone successfully boots up in safe mode, then you should consider the problem as fixed as we’ve already make the phone power up. However, if the phone continues to be unresponsive even if you’re trying to boot it up in safe mode, then move on to the next step.

Check for signs of physical and liquid damage

After doing the first two procedures and your phone is still not booting up successfully, you should check if there are signs that the phone is suffering from a physical damage. Any force that would render the phone useless should leave a mark on the outside. Try to look for dents, scratches and even cracks as these are obvious signs of physical damage. Of course, as the owner, you should know if your phone fell on a hard surface or not but assuming there are no signs of physical damage, check for any signs of liquid damage.

The first thing you have to look into is the USB port since it’s the most common entry-point of liquid. If the device got wet, then there’s always a chance that the cause of the problem is liquid damage considering the fact that it’s not water-resistant. Regardless whether there are traces of liquid in the port or not, clean it out using a cotton swab or by inserting a piece of tissue paper into it to absorb the moisture. After which, check the Liquid Damage Indicator located in the SIM card slot; remove the SIM card tray first so that you can look into it. If the LDI remains white, there’s no liquid damage but if it turned red or pinkish, it’s time to bring the device to the service center to have the tech check it for you.

If there’s no sign of either liquid or physical damage, move on to the next procedure.

Attempt to run the phone in Recovery mode

Should this issue been caused by a serious firmware problem, you may still be able to run it in Recovery mode provided that the hardware is fine. After doing all the previous procedures and your phone is still unable to power on and boot up, you need to try to make it run into Android system recovery as you can do a couple of things that might just bring it back to life and make it work normally again. Try to go through a couple of procedures below…

Run J3 in Recovery mode and wipe cache partition

If you can make your phone to run in recovery mode successfully, the first thing you need to try is wipe the cache partition so that all possible corrupt caches will be replaced with new ones. Even if the problem is with the firmware, you may still be able to boot your phone up in this mode and here’s how you do it…

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  5. Press the Power key to select.
  6. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Run your phone in Recovery mode and do the master reset

You can only do this if your phone can successfully boot up in recovery mode. So if wiping the cache partition didn’t make your phone boot up into the home screen, this is the next thing you should but you should know that all your personal files and data will be deleted; that’s the compromise you have to do in this situation…

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another.

Posts you may also like to read:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that won’t charge [Troubleshooting Guide]

It is very important that your new Samsung Galaxy S8 Plus would charge when you plug the charger in and connect your phone to it. While you can still use the device out of the box, it would only last an hour or two before you would be required to charge it.

Power is very important to electronic devices because without it, your expensive phone will become one of the useless things on your table. Ideally, a brand new device should work without any problem. It should turn on when you want it to, it should charge when connected to the charger and you should be able to enjoy all other features that come with it. If one of these things won’t work, then we suggest you let the store know you may have gotten a defective device. However, there are times when a problem like this is caused by a minor glitch in the system or hardware. Therefore, we recommend you do a couple of procedures before you drive back to the store as one of them may save you from a lot of trouble.

In this post, I will walk you through in troubleshooting your Galaxy S8+ that won’t charge when connected to a charger or placed on the wireless charger pad. We still want you to get the best support so if none of our procedures work, then feel free to bring the device back to the store and probably have it replaced.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Samsung Galaxy S8 Plus that’s not charging

Charging is one of the basic processes any smartphone device can do when needed. Your Galaxy S8 Plus should work on both wired and wireless charger and that’s normal. What’s not normal is when it won’t respond when placed over the charging pad or connected to a wired charger.

For the benefit of our readers who don’t have a wireless charger, this troubleshooting guide is mainly intended for wired charging, however, there’s a point wherein we may have to suggest you try using a wireless charger, if possible, just to know if the phone is still capable of replenishing its power. So, to troubleshoot your phone, this is what you need to do…

Step 1: Make sure it’s not just one cases of a system glitch

Glitches happen all the time and they often occur when you least expect them, so if you’ve already used your new phone for a few days and then it stopped charging, then it’s possible it has encountered a glitch that affected its capability to charge.

The first thing you should do is soft reset your device; press and hold both the Volume Down and the Power keys together for 7 seconds. Assuming that’s the case, the phone should reboot normally.

This procedure is actually equivalent to the battery pull procedure we often do to phones with removable batteries. Your Galaxy S8 Plus doesn’t have a user-removable battery so you need to do this combo to do the simulated battery disconnect. It’s a very effective troubleshooting procedure for minor firmware- and hardware-related issues, however, there’s no guarantee the problem will be fixed but it’s worth your time and effort, after all, it’s very easy and safe to do.

Step 2: Boot the phone in safe mode and charge

This is applicable to devices that have already been used for a few days and stopped charging. It’s possible one of the apps you installed is causing the problem. So, to rule this possibility out, you have to reboot your device in safe mode and then attempt to charge it. If it charges, then it’s confirmed one of the apps you installed is causing the problem. You need to find that app and then uninstall it. You may uninstall more than one app to fix this problem, in this case, but if that’s what it takes to get your phone to charge again, then it’s worth it. This is how you boot your Galaxy S8 Plus in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone is still not charging in this mode, move on to the next step.

Step 3: Turn the phone off and charge it while powered down

This is also one of the most important things you should do when troubleshooting a device that doesn’t charge because everything in it is powered down, not consuming power. So, if there’s no issue with the hardware and the firmware, a powered down device should charge normally or, in the case of the S8 Plus, take advantage of the adaptive fast charging capability.

If the phone is still not charging while turned off, then try to use a wireless charger if possible. If it charges wirelessly, then it’s only the wired charging that has an issue but nonetheless, it’s a problem with a brand new phone and we strongly suggest you bring it back to the store and have it replaced. If it doesn’t charge wirelessly, then do the same thing as it is clear enough the phone has a hardware problem.

Step 4: If possible, reset your phone before bringing it back to the store

It may not fix the issue but it will make sure your privacy is protected. Backup your data and files and then reset your phone to delete every bit of information you’ve set up in it. Make sure you disable anti-theft before the reset.

This is how you disable anti-theft…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

And this is how you reset your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve helped you one way or another.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 Power Sharing message keeps popping up, fast charging not working, other issues

Hello everyone! Welcome to another post #GalaxyS6 issues and solutions. In this post are 6 more problems submitted to our mailbag questionnaire during the past few days. We hope that the solutions we provide here will not only help users mention in this article but also others who may have similar experiences.

Below are the specific topics we are covering in this material:

  1. Galaxy S6 Power Sharing message keeps popping up
  2. Galaxy S6 won’t boot normally after a system update
  3. Galaxy S6 fast charging not working
  4. Galaxy S6 screen not responding | Galaxy S6 black screen issue
  5. Galaxy S6 Active reboots on its own when it’s not connected to charger or when battery level is low
  6. Galaxy S6 screen turns black and a small “x” appears in the corner

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Power Sharing message keeps popping up

To start off, I have had my phone for over a year now and not had any problems with it in any way. However, this all started yesterday when I saw it come up with a pop up of device power sharing or something along those lines and told me to download an app. This was new and I wasn’t going to do it right away without first being told what it is. My device wouldn’t charge at my girlfriend’s house using either one of two chargers which both usually worked fine. When on my way home I used a portable charger and it charged a bit (about 3-4%) before stopping and not charging anymore.

When I got home, I used my keyboard passthrough to charge it (Corsair Strafe) and it charged fine so I wasn’t sure whether it was a problem with the portable charger or the lead. I then went to charge it over night using an official Samsung charger but it wouldn’t charge. I turned my wifi off and battery down so it would survive and my alarms would still go off in the morning. It didn’t. I then tried to charge it on the bus (they feature USB ports used for device charging) but it wouldn’t charge and is now charging again on a Mac at my College. So it seems to be a case of my device only charging on computers. I have tried both hard reseting and safe mode but nothing seems to work and I’m not sure why. Please help! — Daniel

Solution: Hi Daniel.  We’ve encountered Power Sharing problems with older Samsung Galaxy devices before so we think that your phone may be getting this message: “Power Sharing: You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application.”

The message comes from a legitimate Samsung app, Power Sharing, but Samsung is yet to issue an official fix for the problem like yours. Even at this time, we are, frankly, still at a loss on what causes this issue to occur. We think it has something to do with a specific firmware version but we don’t know what that is either. If factory reset or master reset did not change anything at all, we suggest that you try to manually install older stock firmware. Flashing stock firmware varies by device, so make sure that you use a correct guide for your phone model to prevent bricking your phone. You also want to make sure that you use the correct firmware version. Due to space limitation for every article, we can’t post the step-by-step guide here. Please use Google to search for it instead.

Problem #2: Galaxy S6 won’t boot normally after a system update

My S6 just installed an update yesterday and was working fine after. All of the sudden it shut off and was unresponsive. It eventually restarted and worked for a couple minutes only to shut off again. This time it would not turn back on. I plugged it in and the red light came on that it was charging and the screen came on with the battery charging symbol and then the battery with 0%. The phone had a 70% battery when it shut off. I tried doing a soft reset, but nothing happened. It did finally start in recovery mode, but it had “installing system update” with the Android guy. After a few seconds the Android guy died with an exclamation triangle above. It then entered recovery mode and I’ve tried wiping the cache and a factory reset. but now it is stuck booting in recovery mode. If I unplug it, it will turn off and not come on. Plugged it back in, and it will go to the install system update, then dead Android, then back to recovery mode. — Steve

Solution: Hi Steve. As we’ve been repeating in almost all our posts in the past, there’s little to nothing that can be done for an issue like this. While you may be able to attribute the reason for the trouble probably to a bad system update, fixing the problem itself can be difficult. The usual solutions that you should try if problems occur after installing a system update are limited to wiping the cache partition, factory reset, and flashing of stock ROM. Since there’s nothing that can be done when you try to boot the phone to Recovery mode, your only way out may be flashing via Odin. Like what we tell, Daniel above, flashing can potentially lead to more problems than solutions if not done properly so make to follow a good guide on how to do it.

Problem #3: Galaxy S6 fast charging not working

Hi there! I am having an issue when I am charging my phone. At first I thought it was my cable/plug but have bought a new one and tried others and the problem still occurs. When I plug it in it starts to charge and then will flicker on and off of charge very quickly. Sometimes it will charge a little bit but then go off and as I said sometimes it will flicker on and off quite rapidly. I tend to unplug it when it’s doing that because I don’t want to destroy the battery completely.

Also the fast charge isn’t working anymore so I have this problem and it will take about 7 hours to fully charge the phone. Is this a problem with the software or do I need to take it to the shop to replace the battery/charging port? Thank you! — Samantha

Solution: Hi Samantha. A lot of charging problems like what you’re experiencing are caused by bad hardware. Hardware problems in this case can be due to damaged charging port, bad battery, or some unknown hardware issue. Because the phone’s battery can’t be removed easily, the only thing that you can do on your end is to check if there’s a damaged pin insider the charging port. To do that, you want to use some form of magnification like the one you usually see in many electronic repair shops. This tool is necessary to let you see the inside of the port clearly. If you look closely inside the charging port, you’ll be able to distinguish the pins. If one of them appears out of place or bent, that may be the reason why charging is erratic. Before you decide to send the phone to a repair shop, we suggest that you do some software troubleshooting first to see if they will fix the issue.

The first software solution that you want to do is wiping the cache partition. This will force the phone to delete the old system cache and replace it with a new, updated one. Sometimes, system or app updates can corrupt the system cache. Deleting the old one may fix some problems. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should the issue continue after wiping the cache partition, your next move would be to observe how charging works when safe mode is enabled. Safe mode  blocks third party apps and services so if your phone charges fine, that’s proof that an app is to blame. Here are the steps on how to boot your phone to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Finally, if nothing works, don’t hesitate to wipe the phone and reset all software settings to default with the help of factory reset. This process will erase all user data such as photos, videos, contacts, etc., so make sure that you back your files up before you proceed. To factory reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 screen not responding | Galaxy S6 black screen issue

Hello. My Samsung Galaxy S6 is not functioning. The screen is black, the far left LED light at the top of the screen is white (not blue). I had it charging via cable for an hour, then unplugged it to see. And nothing, still a black screen. Then i plugged it back in. The charging batter signal comes on for 15 seconds and says 0%. I then tried charging it via my wireless charger and the same thing occurs, all while the white LED light does not shut off. I tried the master reset. But for some reason a green screen pops up with a message about installing custom OS. I pressed volume down button but this does nothing. The screen prompt stays up/unresponsive until the screen fades to black after 30 seconds and stays black with a white LED continuously on (not blinking but constant light) — SE

Solution: Hi SE. The usual LED colors for a Samsung Galaxy S6 and S6 edge includes blue, red, and green only. These colors are for standard notifications and functions of the phone. Below are their meaning:

Blue

– Pulsing: the device is turning on or off.

– Blinking: there is an unread notification (missed call, message etc) or during voice recording.

Red

– Glowing: connected to a charger and charging.

– Blinking: connected to a charger but not charging, or when low on battery.

Green

-Glowing: connected to a charger and fully charged.

-Blinking: fully charged.

Other non-standard colors may be shown if you’ve installed a third party app or custom firmware that changes LED color. For example, Whatsapp app can show white LED color.

If you rooted the device or installed custom firmware/ROM on it, there’s high likelihood that such software is causing the boot up problem. Make sure to contact the developer of such software to see if they’ve encountered this problem before. Otherwise, try to see if you can boot the phone to different modes so you can try a different approach to solution. For reference, below are the steps on how to boot your phone to other modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #5: Galaxy S6 Active reboots on its own when it’s not connected to charger or when battery level is low

My Galaxy S6 Active has been being weird the last few days. It is acting like the battery is being pulled from it randomly, but when it reboots [well, tries to], it goes through the Galaxy screen and the SAMSUNG screen fine, but when it gets to the AT&T logo screen it lags and the shuts off again, starting a boot loop. When it is on the charger it works fine, restarting with no lag or anything, never shuts off. I have factory reset the device, cleared the cache. It seems to work fine after a full charge, but it is shutting off anywhere between 5-15% battery usually. — Jrclego1998

Solution: Hi Jrclego1998. Based on your short problem description, the issue may lie on the battery itself. Either the (a) operating system no longer detects the actual battery level accurately, or (b) the battery itself has lost capacity to hold a charge due wear and tear or damage. The only suggestion we have for you is to recalibrate the battery to fix the former. If battery recalibration won’t work, you must find a way to have the battery checked or replaced. Below are the steps on how to calibrate the battery again:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #6: Galaxy S6 screen turns black and a small “x” appears in the corner

When I try to charge my phone it sometimes comes up a black screen and vibrates and a small white “x” appears at corner of screen. And it looks like the screen tilts then this disappears and my phone is no longer charging. This is really annoying. I have tried wiping my phone 3 different times. I have disabled Gear VR app on my phone (only because I have researched this online and says could be related to this app even though I don’t use it). I have tried using in Safe Mode which worked for couple of hours, then same problem again. Was wondering if you could help. — Dionne

Solution: Hi Dionne. As we say above, safe mode blocks third party apps and services. If your phone went back to charging normally when it was on safe mode but reverted back to the same issue after you boot the phone back to normal, that’s a sign that one of the installed apps is causing this trouble. You must do further troubleshooting by identifying the culprit through individual removal of apps. Make sure that you observe the phone after every uninstallation to see the difference. This is the only way to pinpoint the problematic app.

On the other hand, if you’re saying that the phone charges normally initially after booting to safe mode, but suffers the same problem a few hours later (with the phone still in safe mode), that’s a different story altogether. You must then try factory reset to see if that will make fix the problem.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S6 keeps making beeping sounds randomly, other issues

Hello guys! Here’s another post that covers 6 more #GalaxyS6 issues. As usual, these issues are taken from reports submitted by some members of our Android community. If you are yet to see your own question published here, make sure to keep watching for similar posts in the near future.

s6

Below are the specific topics covered in this post:

  1. Hardware buttons on water-damaged Galaxy S6 not working properly
  2. Transferring photos from a randomly rebooting Galaxy S6
  3. Galaxy S6 draining battery even while charging
  4. Galaxy S6 keeps making beeping sounds randomly
  5. Galaxy S6 Edge gets stuck in Samsung logo page after flashing stock ROM
  6. Galaxy S6 Edge+ screen keeps flickering

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Hardware buttons on water-damaged Galaxy S6 not working properly

I was out in a vacation one day doing island hopping when I brought my Samsung Galaxy S6 in the water with me, which I also secured in a waterproof pouch so to avoid being wet/soaked. However, few minutes later, I noticed that the pouch started to form moisture inside and I realized that the water was able to get in the pouch. I immediately get out in the water and took my phone to the boat and immediately wrap it in a thick cloth (that was about 2-3 pm when it happened).

Later at around 6pm, I transferred it to a rice container as advised by my friends. That was Thursday and after 58 hours (Sunday at 1am) I turned it on to check if it will work and eventually it did. However when I charged it, it doesn’t charged normally (after 30 minutes it was still at 11%). So I turned it off again (Sunday at around 8am until Monday 6am) and put inside the rice container again for another 24 hours (Monday 6am until Tuesday 6am). I charged it and it charged up to 100% and I was really happy. I started using it until I noticed that GOOGLE SEARCH and CAMERA would suddenly appear (even if I didn’t open it) while I do texting or scanning through my phone.

So I tried to check the settings and was able to found the settings for the camera which prevent it from suddenly appearing even if I don’t really open it and I also disabled the google search. However, google search still appears but not as often as the first time. Few days later, I also noticed that the POWER ON/OFF BUTTON and HOME KEY would SOMETIMES malfunctions. Like it functions during daytime, then at night it goes off (but not simultaneously though and not at all times). I tried to search for troubleshooting these concerns in the internet and I found this way through the accessibility > dexterity and interaction > assistant menu which I found really helpful as to avoid using the home key/power on/off key.

Is my unit okay or do I still need to have it checked for any possible defects? I am afraid to use the factory reset for fear that I won’t be able to use it with a sim afterwards. and maybe having it configured would cost much also. My unit is a Dual SIM one and it’s open line too. I hope to hear from you soon. Thank you so much! — Maan

Solution: Hi Maan. If these issues were not there before you took your phone for a dive, then you can bet your S6 was indeed water damaged. We know you would want to hear good news on this situation but we’re afraid you really have to look for an effective resolution. And that resolution is phone replacement. An exhaustive hardware repair may have a small chance of fixing whatever problem there may be, but we won’t bet on it. Majority of the time, water-damaged electronic device eventually breaks down after repair so there’s really nothing much that you can do. Doing a factory reset won’t help in this case either as the main cause is hardware malfunction. If the phone is still within warranty, try bringing it to a Samsung store for replacement.

Problem #2: Transferring photos from a randomly rebooting Galaxy S6

On the “Thedroidguy” page the explanation about these phones shutting down randomly says “if the phone still shut itself down in safe mode, then the problem must be in the firmware or the hardware. You need to backup all your important data, especially ones that are stored in your phone’s internal storage, and perform the master reset.” Do you have a magic way to backup all your important data if the phone is constantly turning off?

My cloud has everything except for the last 3 months. Verizon decreased my cloud size causing my automatic updates to stop working. I have all my pics since June and would love to have the last 3 months. I have tried safe mode and even tried wiping the cache partition. Nothing works so I’m guessing it’s the firmware or hardware but I really don’t want to lose those pics. Help! — Denise

Solution: Hi Denise. There’s no magic way to create a backup of your files if there’s a very short time in between reboots. You need to have at least a full minute between reboots in order to move a few MBs of files from your defective phone to another device. A shorter time than 1 minute between reboots may not be enough to let your S6 initialize and establish a good connection with, say, a PC and transfer files. And remember, regularly interrupting a device while it’s trying to access its memory or saving something can also lead to file corruption. That said, there’s really nothing much that you can do in this case. Unless you can stabilize the phone long enough to move files, those important pictures are gone.

Problem #3: Galaxy S6 draining battery even while charging

I usually need to charge my S6 every night. No big deal. However, sometimes after charging all night (with the provided charger) it still does not completely charge. Sometimes on 50-60%, but sometimes completely. Last night, it didn’t charge at all and powered down during the night. Luckily, it went ahead and charged at that point. Unluckily, I was late to work because my phone is my alarm. What can I do to make it charge consistently? Secondly, it’s as if the phone goes “brain dead” sometimes. It seems to be overwhelmed when I ask it to do complex things like activate, or wake up. I’ll turn the screen on, touch a button and then it acts like it isn’t sure what to do. So I’ll try something else and maybe even a third time on something else at which point the phone does the first thing that I’d wanted. It’s very frustrating. I’ve cleared most photos out, and uninstalled any apps that I didn’t truly need hoping for better performance, but sometimes it still feels like my smartphone didn’t graduate smartphone class. — Darrinswait

Solution: Hi Darrinswait. The two issues may be related or not at all. In order to hit 2 birds with one stone here, we strongly recommend that you do a factory reset first so you can observe how charging works when all software settings are set to default. Make sure that you don’t install any app while observing the phone to see a difference. Try to observe the device for at least 2 days. For reference, below are the steps on how to do a factory reset:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If your phone charges fine during the observation period (at least 2 days and no apps installed), then the battery drain issue during charging must be caused by an app/s. Only install apps that are compatible and updated. Because there’s no specific way to know what may be causing battery drain  (other than by going under phone settings and checking battery usage), you must do a trial-by-error isolation yourself.

Problem #4: Galaxy S6 keeps making beeping sounds randomly

First off, I have a Galaxy S6. My phone keeps beeping at random but there’s no message or notification given. I have followed so many tips on line, shut off every notification i could find, and it still beeps like every 5 minutes or so. This just started. I did recently switch my emails on the phone (wicked annoying task to do) and maybe that did something? I have downloaded just two apps ever, and that was a long time ago, i hardly use them.

Also, I have noticed my Gmail and my EMAIL app no longer is syncing, sync is currently experiencing problems. It will be back shortly. both things are super annoying. — Lionettes

Solution: Hi Lionettes. There are a lot of things that can cause an S6 to make a sound notification so we can’t really tell where to start looking. The best thing that you can do right now is to try to remember what you did or changed differently prior to noticing the notification issue. If you can’t do that, consider wiping the cache partition to see if that will change anything. Here’s how to do that:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing will change after wiping the cache partition, you can also try to boot your device in safe mode. If the beeping sound is due to a bad third party app, the issue should not occur in safe mode. That should help you then further narrow down on the third party apps you’ve installed recently. To boot in safe mode, follow these steps:

  • Turn off your Galaxy S6.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.

Of course, if nothing will change further, you must do a factory reset. Refer to the steps provided above. Doing a factory reset should also help you fix your email syncing issue.

Problem #5: Galaxy S6 Edge gets stuck in Samsung logo page after flashing stock ROM

Please help me!!! I bought a Galaxy S6 Edge 925F off the aliexpress site for 02 months. it came in version 5.0.2 of Android, and updated via OTA to version 6.0.1. A month after installing, the phone restarted alone without reason, and was repeatedly restarting the logo “Samsung Galaxy S6 Edge” until after a few times alone system started.

After that every day was the same. To try to resolve, I reinstalled via Odin the most current stock ROM site SamMobile for the model, did the factory reset and also the cache cleaning as directed in site tutorials. At the beginning everything went well, but one week after cell did the same thing, restarted, was running several times the initial logo, to enter the system, and after a few minutes did the same thing. I do not know what to do, can you help me? Mobile is out of the company’s warranty period. Thank you very much in advance. — Allan

Solution: Hi Allan. If your phone starts working fine after flashing a stock ROM but then reverts to a problematic state afterwards, you should really question yourself what you did differently. There must be something you installed or changed that causes the issue. If you can’t figure out what may be causing the issue, flash a stock ROM again and observe the phone for long as you can, (at least a week perhaps) without installing any app or update. This will help you determine if something you’re adding later is causing the problem.

Problem #6: Galaxy S6 Edge+ screen keeps flickering

My Samsung Galaxy S6 Edge+ had a screen flicker – then black screen, but I could still answer incoming calls – not much else. I did a soft reset and the display came back, but only for about 20 minutes. Tried again and now only a black screen, but sounds and vibrations when buttons are pushed. Even on start up the screen stays black – therefore, it does no good to do a hard reset because I can’t see where to scroll to wipe the device. I tried doing a factory reset from my laptop in Google Play, but it can’t find the device. Verizon was no help. Samsung tried but couldn’t help in the store. They said mail it back and maybe there is a fix, maybe there isn’t. No clue which operating system is running – been trying to update for over a month but got an error message every time.  — Round

Solution: Hi Round. If the phone boots up fine (because it still makes sound notifications, receives calls, the LED light continues to flash), then you have a screen assembly problem. To fix that, you must submit the device to a hardware check so the screen or unit can be replaced. Our blog does not provide guides on how to replace parts so if you want to do the replacement yourself, try to look for instructions somewhere.

 


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How to fix your Samsung Galaxy A5 (2017) that won’t charge [Troubleshooting Guide]

I cannot stress enough how important charging is to your smartphone that’s why when we started receiving complaints from Samsung Galaxy A5 owners, we immediately researched on the most common problems and the first on our list is the not charging issue. This problem may happen not just to A5 owners but to all smartphone users so if you have a phone that’s currently not charging, we may be of help.

In this post, I will walk you through in troubleshooting your Galaxy A5 that no longer charges for some reason. We will have to look into possibilities and rule out each of them until we can easily pinpoint what the problem really is and what needs to be done to fix it. So, if you own this phone and are currently haunted by a charging issue, continue reading below as we may be able to help you fix it.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot a Galaxy A5 that no longer charges

Charging problem is among the phone common power-related issues Galaxy owners have reported so it doesn’t surprise us to receive messages from owners complaining about their phone not charging. The thing is, it might be just a minor issue or a complex one that needs immediate attention from a technician. So, we need to do the basic troubleshooting procedures to see if we can fix the problem. If it persists after you’re through troubleshooting, that’s the time you seek assistance from a tech. Now, here’s one of the problems we received from our readers that best describes this issue…

Problem: Hello guys. I have a problem with my phone and I’m really worried since I only just bought this device last month as a replacement to my old Galaxy S2. It’s a Galaxy A5 and it may not be as expensive as the S8 or any other Samsung phones, it usually got the job done especially texting, calling and emails. Recently, I noticed it became a little bit slow but I didn’t mind it thinking it may have been just a glitch or something. Then a couple of days ago when I tried charging it, it didn’t charge but I tried and tried until it did. Today I had to plug its charger again but it doesn’t charge at all. I already tried a hundred times charging to no avail. Is my phone already defective? If you guys know how to fix this, please help me. Thanks in advance.

Troubleshooting: All we can do about it is check the charger, the phone and do the troubleshooting procedures. That said, here’s what you need to do:

Step 1: Reboot your phone in safe mode and charge

This must be the first thing you should do–temporarily disable all third-party apps then try charging the phone to see if it charges. If it does, then the problem is caused by one or some of the apps you installed. You then need to find those apps, update them, clear their caches and data and even uninstall them if the problem remains. Follow the steps for each procedure below…

However, if the phone still not charges while in safe mode, then you have to move on to the next step.

How to update apps in Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear app cache and data in Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall applications from the Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 2: Turn off your Galaxy A5 and charge

Now that we know that your phone doesn’t charge even in safe mode, it’s now time to charge it while powered down. This will rule out the possibility that the problem is caused by something in the firmware or the hardware may have some issues that it doesn’t charge while the phone is using the battery to power up its components. In this case, however, the problem is more serious and if the phone charges while turned off, proceed to the next steps before deciding to bring it to a shop. Do the same even if the phone doesn’t charge if turned off.

Step 3: Try connecting your phone to a computer or laptop

Computer doesn’t give out electric current of more than 1 Ampere in any of its USB ports but that would be enough to make the phone respond when it senses electricity flows through its circuits. We don’t necessarily need the phone to charge through a computer, we just want to see if it responds because if so, then it must be a problem with the charger. In this case, you just need to buy a new charger and the problem is fixed. However, if the phone still refuses to charge even if it’s connected to a computer, then move on to the next step.

Step 4: Reboot your phone in Recovery mode and wipe cache partition

It’s always possible that this problem is caused by some corrupt system caches. So, I want you to try to delete all the caches so that they will be replaced with new ones. To do that, you have have reboot your phone in recovery mode and wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Backup your files and data, then reset your phone

You only have to do this if your phone still won’t charge after wiping the cache partition and that it has enough battery to backup your files and data. There’s no guarantee that the problem will be fixed by doing this but you still have to do it before you bring the phone to a shop. After all, the first thing the tech would do is reset the phone if you haven’t done it yet, so it’s better that you do it prior to having someone take a look at it.

But before the reset, take time backing up your files and data and then don’t forget to disable the Factory Reset Protection so that you won’t be locked out after the reset.

How to disable Factory Reset Protection on Galaxy A5

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a PIN, password or fingerprint lock, you are automatically turning on anti-theft. To sign out of your Google ID, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Samsung Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your Galaxy A5 from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

If the problem still persists after all this, then bring your phone to a shop or back to the store where you bought it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC 10 that won’t charge and other charging issues [Troubleshooting Guide]

Power is what makes your HTC 10 useful that’s why the manufacturer built this device with a huge 3,000mAh battery so it can last all throughout the day before requiring the owner to plug it in to charge. But what would you do if your HTC 10 won’t charge or won’t even respond when plugged in?

HTC-10-wont-charge-not-charging

In this post, I will guide you on how to troubleshoot an HTC 10 smartphone that’s not charging or won’t respond when connected to a charger. So, if you are currently having this problem, continue reading to learn the steps to rule out possibilities to discover what the problem with your phone really is.

For those who have other issues, we are always willing to help you. All you need to do is contact us and tell us more about the problem. This is a free service so you don’t have to worry about anything but please do your part by providing us with all necessary details and we’ll do the reset. Fill up our Android issues questionnaire and hit submit when you’re ready.

Now, let’s go to the steps on how to troubleshoot an HTC 10 that’s not charging…

Step 1: Verify it isn’t just a system crash issue

The firmware plays a big role in the charging process. Without it, the phone won’t charge. Therefore, the first thing you should look into if your new HTC 10 isn’t responding when you plug it in is the firmware and in this case, verify that it isn’t just a system crash issue.

When the system crashes, the phone becomes unresponsive and some of its components won’t respond, too. More often, the screen remains black, LED notifications won’t light up and sounds won’t play. All these symptoms give you an impression that your phone has itself off and won’t turn on and charge when in fact, it just became unresponsive.

So, the first thing you have to do before doing any of the procedures below is to press and hold the Volume Up and Power keys together for 10 seconds. As long as there is enough battery left to power all its components, the phone will reboot. When this happens, you can now charge it without any issues because in the first place, it wasn’t a charging issue.

Step 2: Troubleshoot your charger

Let’s assume that you already verified it wasn’t a system crash issue and that your phone still won’t respond when plugged in, the next thing that you should do is to check the charger. You must be using the power adapter that came with it, otherwise, it might be the issue here.

It is actually easier to find out if the charger has a problem by using a different charger. If your phone responds to it, then the original one might have been damaged. In this case, you need to buy a new one.

You may also try to charge a different device using the charger of your HTC 10 to find out if it works with other devices because if so, then it might be your phone that has a problem.

Step 3: Inspect the USB cable used for charging

After doing the first two steps and your HTC 10 is still not charging, you should check the USB cable you’re using. Remember that it’s the only thing that bridges the charger and your phone. If it has some kind of a break, then the issue will still appear as a charger problem.

In case you’re using a different USB cable especially if it’s a third-party one that didn’t come with the device, you need to double-check the integrity of the cable because the original charger supports Qualcomm Quick Charge 3.0 that may produce 9 to 12 volts of charge and not just the standard 5V. If possible, use the original cable.

Step 4: Troubleshooting the USB or utility port

If you reach this step, then your phone is still not charging. You’ve already checked both the charger and the cable and if you’re satisfied  that they aren’t the problem, then you should check the USB or utility port of your device. Small debris, lint and corrosion will prevent charging so if you see something that doesn’t belong in the port, take it out.

 

Also, plug the cable in and hold the phone at a certain angle to see if it responds somehow because if so, it’s loose connection and might be fixed by a new USB cable. If not, you can have the phone checked by a technician to see if he can do something to improve the connection in the USB port.

Step 5: If the phone is still power on, consider doing the master reset

In the first step, I told you how important firmware is in the charging process that why you need to verify the system didn’t crash. But to rule out the possibility of a firmware issue, you need to do the master reset to bring the phone back to its default settings. Charging issues can also be caused by corrupt data and only the reset can delete them. At the same time, this procedure will wipe out every bit of personal information in your phone in preparation for a tech visit. Here’s how you do the master reset on HTC 10:

  1. If the phone is still on, turn it off.
  2. Press and hold the Volume Down button.
  3. Press and hold the Power key and when the phone vibrates, release it.
  4. Continue holding the Volume Down button.
  5. When a black screen with red and blue line of texts appears, release the Volume Down key.
  6. Press the Volume Down button to highlight the option “reboot to bootloader” and press the Power key to confirm it.
  7. When the white screen with colored texts appears, press the Volume Down button to highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
  8. The screen will display the white HTC screen and will turn black. A few moments later, another black screen with red and blue texts will appear.
  9. Press the Volume Down key to highlight “wipe data/factory reset” and press the Power key to choose it.
  10. In the next screen, press the Volume Down button again to choose “Yes — delete all user data” option and confirm it with the Power key.
  11. Wait until the device finishes the reset and choose “reboot system now” to restart your phone.

Step 6: Send your phone in for further checkup and/or repair

If you’ve done everything and your HTC 10 still won’t charge, then you need help from a technician who can do further tests and troubleshooting procedures. At this point, there’s not much you can do for your device. Try to negotiate with your provider to have the device replaced with a new one.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix your Google Pixel that won’t charge [Troubleshooting Guide]

#Google Pixel’s (#Pixel) 2770 mAh battery can last a day or two as long as the phone is used normally and is running apps that don’t use too much RAM, CPU and have lower resolutions. But batteries get drained faster than you think so what would you do if your phone refused to charge when you plugged it in?

google-pixel-not-charging

Not charging issues are among the most commonly reported problems with smartphones regardless whether the device is brand new or not, mid-range or high-end. That is the reason why we publish articles like this because we want to help our readers deal with charging problems they might encounter with Big G’s Pixel.

In this post, I will walk you through in troubleshooting your Pixel that may not charge or won’t respond when plugged in. The step-by-step guide you can find here is safe but you know things can happen unexpectedly so proceed at your own risk.

If you have other issues, make sure you drop by our Google Pixel troubleshooting page. We’ve already published troubleshooting guides for some of the most common issues with the device. There’s a chance your issue may have already been addressed so try to find problems and that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, you may contact us by filling up our Android issues questionnaire.

Troubleshooting Google Pixel that won’t charge

The purpose of this troubleshooting guide is to determine why the phone isn’t charging. Knowing the cause is the best way to find a solution to solve it. It’s a charging problem so aside from the charger issue, it’s but normal to think the problem is with the battery but since Google Pixel doesn’t have a removable battery, we cannot just buy a spare and try it out. That’s the reason we need to troubleshoot. With that being said, here’s what you should do:

Step 1: Verify the firmware didn’t crash

When the firmware crashes, usually the phone becomes frozen and unresponsive and since the Pixel doesn’t have a removable battery, you cannot perform the “battery pull” procedure, which is a very effective method in fixing minor firmware problems like crashes and freezing.

So, you need to force reboot your phone. Just press and hold the Power key for 10 seconds and the phone should reboot provided it has enough battery left and that the problem isn’t caused by liquid or physical damage.

Step 2: Plug the charger and connect it to the phone

Well, there’s only one way to find out if the problem got fixed with the forced reboot procedure. Just plug the charger to the power source and connect the cable to your phone. It may show the usual charging signs or won’t respond at all. If it’s the latter, then you must continue troubleshooting your device until you can make it to charge again.

Step 3: Check the charger and its port

It’s possible the the connectors in your charger is blocked or corroded. So, take a look inside the port for debris, lint and corrosion. As to the debris or lint, use a pointed object to take it out but if it’s corrosion, a blast of compressed air will get rid of it.

After checking the charger, plug the phone in to see if it charges this time. If still no, then the next step might help.

Step 4: Connect your phone to a computer

After checking the charger and the problem still persists, you need to verify if it’s really the power adapter that has a problem or not. Connect your phone to a computer or a laptop just to find out if it responds like it usually does. If it does, then at this point, we can say the problem is with the charger because as you can see, the phone responds when plugged into an alternative power source.

However, if your Google Pixel remains unresponsive even if plugged in to a computer or laptop, then it’s time to go after the USB cable you’re using.

Step 5: Physically check the USB cable

The cable is the only thing that bridges the charger and the main unit. If it’s broken or if there’s something that’s blocking the connectors from making contacts with the charger’s and the phone’s connectors, then the charging process is disrupted.

Just run your fingers through from one end to another. This is to check if there’s some kind of lumps or breaks or any abnormalities. While USB cable don’t break easily, it’s possible that there’s something blocking the charging process. So inspect both ends of the cable and find debris or lint or anything that corrodes the connectors. If you can find some, clean the connectors.

After cleaning the cable and verifying there’s no breaks, connect your phone to a computer again and try to hold it at a certain direction. Ift here are instances that the phone responds but connection gets lost, it means it’s a loose connection; the cable can’t make proper contact with phone’s connectors.

Using a different cable will help you determine if the problem is caused by the cable or if the issue is with the phone’s Utility Port.

Step 6: Check the charging port of your phone

After checking both the charger and the USB cable and the problem still persists, it’s time to check the utility port on your phone. Just check for debris, lint, bent pins and corrosion; take out debris and lint and clean out the corrosion with compressed air.

There’s always a chance of loose connection but you cannot detect it with your naked eyes. You have to plug the cable in and then the charger to the power source and hold the phone at a certain angle at a time. Loose connection may be fixed by buying a new charger or cable so if you have other chargers, try them.

Step 7: Send the phone in for checkup and possible replacement

If the problem started without apparent reason or cause, then it might be a manufacturing issue. If you want to have it replaced you have a valid claim. So, it’s better that you have it checked, call Google or just send it back to have it replaced.

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Phone Not Charging Troubleshooting

Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7, other issues

Are you having an issue with your #GalaxyS7? Keep reading and you might find a solution. This post covers 6 more Galaxy S7 issues that were reported by some of our readers. If you don’t find a solution to your own problem here, don’t forget to check previously published S7 posts.

s7

Below are the topics covered in this post today:

  1. Galaxy S7 unable to read encrypted SD card after Marshmallow update
  2. Galaxy S7 keeps showing SMS is not sent
  3. SMS are delayed on Galaxy S7
  4. How to fix “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7
  5. Enhanced Feature box keeps popping up on Galaxy S7
  6. Galaxy S7 fails to power on after charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 unable to read encrypted SD card after Marshmallow update

Hey you guys seem fairly knowledgeable so here it goes. I buy the phone when it drops — no problem. About a week later my brother comes up and he has a Samsung 32 Pro Plus SD card. We do a quick test and it’s faster than my 2-year Sandisk 64 Extreme plus. The test is just dragging a movie file back and forth in Windows. It hits like 100 a. He lets me keep the card.

Sometime later, i encrypt the card — still no problems. Sometimes after that, the first OTA update comes. And that’s when all the problem started. Basically, I’m locked out of the encrypted card. The phone that encrypted has forgotten it encrypted it. In short I’ve tried everything except probably a witch doctor.

I’ve refreshed it, Live Chat with Samsung and they have refreshed it. I brought it to a local Best Buy Samsung kiosk and they basically refresh. With that I’m saying I’ve never seen anything like this. It makes it seem like there is an SD slot issue when in fact the card can’t be accessed because its encrypted.

While reinserting the card does offer to decrypt the card, it doesn’t actually do it. And its stuck in no man’s land. While i use a big secret letter to encrypt and decrypt the card, the underlying hash key must have been lost or spun during the OTA. This has all happened a while back in 6.0 days. l have long since put it back in its adapter and in a drawer waiting for some future technology to come along and decrypt it. I’ve also never seen this mention as being a problem ,and don’t know how many people bother to encrypt their cards. Meanwhile Sandisk is dropping the extreme 256 in a couple of days, and the old S7 is starting to show its age Cat 9 vs Cat 12 USB 2.0 vs USB C and UHS1 vs UHS2  🙂 Any help would be most appreciated. — Zeno

Solution: Hi Zeno. Updating from one Android version to another (like moving from Lollipop to Marshmallow) is not supposed to change how the encryption key is handled. In fact, it’s our first time to encounter this issue so it may be caused by something unique to your phone. This unforeseen variable can be anything — a bad app, an unknown operating system glitch, a rare firmware quirk — anything. Since the issue did happen anyway, the only suggestion we can give is proven and effective factory reset. That if you don’t mind losing whatever files you’ve stored in that SD card anyway. While you’re within your right to wait for a more advanced decryption process that might be made available in the near future, we can’t really say it’s happening in the next few years. As far as our knowledge regarding encryption is concerned, current SD card encryption method being used by Samsung is still state-of-the-art and will not going away soon. That said, there’s really nothing much that you can do on your end at this time. There’s still no new decryption method that will help you unlock that SD card. Even Google and Samsung won’t be able to.

Problem #2:  Galaxy S7 keeps showing SMS is not sent

I have had issues with sending texts messages and it will show up grey with an exclamation point and pop up with a message not sent box with options to delete, resend, or edit text. When I asked my mom and my best friend if the messages I sent to both of them when through they both said yes. So even though it’s saying not sent it’s really being sent.

Also it takes my phone or Rogers about 20 minutes when off the LRT train (mostly underground) for me to get reception back to send a message. I can receive texts while I’m waiting for reception but not sending. I have talked with Samsung and Rogers and they both blame the other person. Plus when the big update was pushed thru on Oct 7 it made my phone so hot it blistered my hand (I have the S7) and phone was not working from before 6 am to 6 pm when I took it into the Samsung store. — Heidi

Solution: Hi Heidi. Hi Heidi. The first thing that you want to do here is wipe the cache partition of your phone. This will force the phone to build a new system cache afterwards. Technically, the system cache helps the system load apps faster but sometimes, a corrupted cache can also affect how they perform. Making sure that the system cache is up-and-running is a must. To do that, please follow these steps:

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ an press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

After wiping the cache partition, your next troubleshooting is deleting the cache and data of the messaging app you’re using. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

After wiping the messaging app’s cache and data, observe how it works for a few days to see the difference. If nothing changes, do a factory reset.

Problem #3: SMS are delayed on Galaxy S7

Just yesterday I started noticing my friend’s messages where coming, but they were delayed — I was receiving them hours after they were being sent. It got worse now; I can longer get messages from anyone. I tried with my mom’s phone which is the same one with the same carrier; hers worked fine but mine didn’t.

I have already deleted messages and turned off my phone for at least 3 hours. I also noticed my bleacher report notifications were also delayed (I was getting scores to games 5 hours after it had already been completed). Youtube notifications most of my app seemed to be delayed. — Ronny

Solution: Hi Ronny. Please follow our suggestions for Heidi above. If nothing works, do a factory reset. Make sure that you create a backup of your important files before doing it. Here’s how to factory reset your S7:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Keep in mind, if the issue persists after a factory reset, the SMS delay may be network related. Contact your carrier for assistance.

Problem #4: How to fix “Unfortunately IMS Service has stopped” error on AT&T Galaxy S7

Hello. I’ve been searching your site for my issue. I just got the Samsung S7 Active yesterday. I did the upgrade late last night. I have been having the “unfortunately IMS Service has stopped” message popping up every 30 seconds. It doesn’t matter if I’m on my phone or if it’s sitting. It has been popping up non-stop since the update. I saw a section on here where a person had said it was popping up only when they were in text message. I tried doing all that was suggested but to no avail. The only thing I can think of is taking it back in to the ATT store. But it’s such a hassle especially since I’ve already personalized it. — Damaris

Solution: Hi Damaris. This error is caused by a bug from one of AT&T’s apps following a Marshmallow update. Make sure that you turn off any AT&T cloud service or any app that offers saving to the cloud. To fix it, do these steps:

  • Go to Settings.
  • Tap Applications.
  • Tap Messages.
  • Tap AT&T Messages Backup & Sync.
  • Tap Stop Backup (link).

Problem #5: Enhanced Feature box keeps popping up on Galaxy S7

The Enhanced Feature pop up popped up on my phone. I activated it and went through with it and a notification was sent to me with a specific code. The enhance feature is activated on my Galaxy S7 and one of my capacitive buttons does not work. My quick launch doesn’t too and notifications don’t show anymore . I’d really like to recieve some help with disabling the enhanced feature ASAP, without having to do a factory reset. If there is no other way, if I back my phone up right now and then wipe the phone, restore the data, would I not have the problem Still? Please get back to me . Thank you. — Sibusiso

Solution: Hi Sibusiso. Try checking if this error is caused by Simple Sharing Feature. To do that, follow these steps:

  • Tap Apps from the Home
  • Tap Gallery to continue.
  • Tap on the image you want to send. You may choose any image to share from the Downloads, Camera or More tab.
  • On the image preview screen, tap the Share icon at the bottom.
  • Tap the Contacts icon to proceed.
  • Select the contacts you want to send the image to from the phone’s All contacts To select a contact, just tap on the checkbox next to the contact (recipient).
  • Tap Done to continue.
  • Verify the recipients are correct, and then tap OK to initiate file sharing via Simple sharing. Please note that additional charges may apply when sharing files via the mobile network. To make sure, please contact your service provider and verify if extra charges are applied when sharing files using your mobile network.
  • Wait until the files are completely uploaded and successfully shared.

If that won’t change anything, try toggling Enhance messaging. here’s how:

  • Go to the Home screen.
  • Touch Apps.
  • Touch Messages.
  • Touch More from the Messages screen.
  • Touch to select Settings from the given options.
  • Touch Enhanced messaging.
  • Touch the ON/OFF switch to turn on (enable) Enhance messaging.

If any or both of these procedures won’t help, you must do a factory reset.

Problem #6: Galaxy S7 fails to power on after charging

Hi. My Samsung Galaxy S7 is less than a month old. It’s been working fine until two nights ago. Overnight, I plugged it in to charge. It does this fancy charge that I don’t need where it only takes 1 hour or less to fully charge the battery (could be part of the problem?). I wake up in the night to check the time and find my phone won’t turn on and has a steady-on green LED indicator. I have to hold the volume and home buttons (which I learned from your site at 2am. sigh) in order to reboot the phone, at which point it works perfectly… Until the following night when I plug it in to charge and the same thing happens. Should I get replacement phone or is there a way to find out what’s causing this? Thank you for your help, Amy

Solution: Hi Amy. Like you, there’s no way for us to know what is the exact cause of your issue. Try doing the basic software troubleshooting first to see if they will help. We suggest that you try booting in safe mode while charging. If this issue is being caused by a third party app, the problem should not happen while safe mode is enabled. To boot in safe mode, follow these steps:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember to boot in safe mode first before charging the phone. If the same thing happens, wipe the cache partition and/or do a factory reset steps provided above. We think the issue should go away after a factory reset but should it stay, find a way to have it replaced.

 


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