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charging issue

How to fix Garmin Forerunner 645 Music that’s not charging

Charging issues and other battery-related problems are seem common when you own a wearable device like the Garmin Forerunner 645. While such issues are very annoying, they’re not really that serious provided your device doesn’t signs of physical and/or liquid damage. In other words, you can always fix those issues by doing some basic troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Forerunner 645 Music that no longer charges. So, continue reading as this simple guide might be able to help you one way or another. For those who are looking for a solution to a different problem, make sure you drop by our Forerunner 645 Music troubleshooting page for we have already solved some of the most common issues with this device. Find issues that are similar with yours and feel free to use our solutions. If you need more help, fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here are the things you need to do if your Garmin Forerunner 645 Music is no longer charging…

Turn off Forerunner 645 Music and turn it back on. If you discovered that your devices isn’t charging while it still has sufficient battery, then you must always being your troubleshooting by rebooting it. This will refresh its memory and probably fix the problem if it’s just a minor issue with the system or firmware.

Connect to other power sources. You may try connecting the device to a computer, laptop or power banks as the adapter you might currently be using isn’t working. This would also tell you if there’s potentially an issue with the cable.

Clean charging contacts on your device. Using a clean piece of cloth or tissue dipped in rubbing alcohol, clean the charging contacts of your device as some dirt or smudges might be obstructing the charging process.

Call support or bring device to service center or shop. After doing the previous procedures and your device is still not charging, then try calling Garmin’s tech support to see if they can do something about it or bring the phone back to the store. If the problem is with the hardware, it might be replaced with a new unit.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Garmin Fenix 5 Plus won’t charge

Charing issues are among the most common problems you may encounter if you own an smartphone or a wearable device like your Garmin Fenix 5 Plus. They’re only as good as how long their batteries last because without power, they’re just another expensive paperweights. Some owners of the smartwatch reported that their devices no longer charge no matter what they do.

In this post, I will guide you on how to make your Fenix 5 Plus charge again. I will walk you through in troubleshooting your device to determine what the problem is and fix it. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you.

Now, before we move on, if you are looking for a solution to a different problem, then drop in on our Fenix 5 Plus troubleshooting page as we’ve already solved some of the most common issues with this device. We may have already published articles that could help you fix the problem with your device. If you need more help, fill up our questionnaire and hit submit to contact us.

Now, going back to our troubleshooting, here are the things you have to do if your Fenix 5 Plus won’t charge…

  1. Clean the connectors with rubbing alcohol.
  2. Use a different cable.
  3. Plug to a different power source.
  4. Call support or bring Fenix 5 Plus to shop.

If your Garmin Fenix 5 Plus previously charged, then this problem is probably just due to dirty connectors. Use a piece of tissue paper and lightly dip it in rubbing alcohol and gently clean the connectors. After that, charge your smartwatch again and see if it charges this time.

You may also try using a different cable as it’s possible that the one  you’re using is broken or not working properly for some reason. Cable related issues may include bent or crooked pins. Another thing you may also try is connect your Fenix 5 Plus to a different power source. Try using a computer or power bank just to check if it’s still capable of charging.

Lastly, if the problem persists, call support or bring the smartwatch back to the store so that a technician can check it for you. If it’s really defective, it may be replaced with a new unit.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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What to do with your Fitbit Ionic if it’s not charging

Some owners of the Fitbit Ionic have been complaining about their trackers that no longer charges. Others say that their units ran out of battery but they tried connecting to the charger, it won’t respond. There were also those whose trackers still have a few percent of battery so troubleshooting was easier for them.

Charging issues are a common problem to all electronic devices that rely on battery to power them up and this includes the Fitbit trackers. While the Ionic isn’t as sophisticated as smartphones or other smartwatches, there are times when charging is a challenge. But the thing is that charging problems aren’t always that difficult to fix.

In this post, I will guide on how to make your Fitbit Ionic charge normally again using nothing but basic troubleshooting procedures. As long as there are no signs of physical damage on your tracker, this problem isn’t that serious. So, read on to know what to do.

Now, before we troubleshoot your tracker, if you happen to be experiencing other issues, visit our Fitbit Ionic troubleshooting page for we have already solved some of the most common problems with this device. There could already be articles that we published on our site that could help you fix your problem. If not, then feel free to contact us by filling up our questionnaire and hitting submit after that.

Going back to our troubleshooting, here are the things you need to do if your Fitbit Ionic won’t charge…

  1. Connect the Fitbit Ionic to its charging dock or cradle but don’t plug it yet.
  2. Make sure the charging dock is plugged to a working USB port or charger.
  3. Allow Ionic to charge overnight.
  4. Verify that the tracker is not wet.

This first solution has been shared by some of our readers. According to them, the device would respond if it’s connected to its charging dock or cradle. Just connect the tracker to the charger and let it sit for a while but don’t connect it to the power source yet. There were those who said that they left the device on the cradle for an hour or two and when they checked, the device was already powered on. So, this procedure is applicable to the units that were turned off and would no longer respond.

However, if it still won’t charge after that, then it’s time you plugged the charger to a power source but make sure that the Ionic sits properly on the dock so that connectors touch the contacts on the tracker. Leave the Ionic on its cradle or charger for a few hours or let it sit there overnight. In the morning, check to see if it turns on or if its battery is fully-charged. If it did not charge, then make sure that it’s not wet by wiping off its contacts with clean, dry tissue paper. If all else fails, contact support or bring the unit back to the store.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Fitbit Alta HR that no longer charges

Small electronic devices like your Fitbit Alta HR rely solely on its battery to power it up and while Fitbit did a good job in making their devices efficient enough, you would still need to charge them after a day or two. Normally, there shouldn’t be any issues in charging your Alta HR but when it won’t respond when connected to its charger, something might be off.

In this post, I will guide you in troubleshooting your Fitbit Alta HR that’s no longer charging. We will look into every possible scenario and see if we can make your tracker charge again. After our troubleshooting and it’s still not charging, you always have an option to either call tech support or bring the device back to the store so the technician can check it for you.

Now, before we troubleshoot your tracker, if you happen to be experiencing other issues, visit our Fitbit Alta HR troubleshooting page for we have already solved some of the most common problems with this device. There could already be articles that we published on our site that could help you fix your problem. If not, then feel free to contact us by filling up our questionnaire and hitting submit after that.

Going back to our troubleshooting, here are the things you need to do if your Fitbit Alta HR is no longer charging…

  1. Make sure the USB port or outlet isn’t faulty.
  2. Verify that the contacts on the tracker or charging cable aren’t dirty.
  3. Make sure the tracker is connected securely to the charging cable.
  4. Restart your Fitbit Alta HR as it might be malfunctioning.
  5. Verify that the tracker is not wet.

You may try plugging the charger to a different USB port as there’s always a possibility that the port it’s currently connected to is faulty. Or, you may try using a power bank or a third-party UL-certified wall charger.

After doing this and your Alta HR is still not charging, check to see if the contacts on your tracker are clean as well as the cable you’re using. If there are foreign objects like lint or debris, remove them as they could be obstructing the charging process.

The next thing to do is make sure that the Alta HR is properly connected to the charging cable; it should be loose. Disconnect the cable from the tracker and reconnect it to make sure it fits right in.

Another possibility you need to rule out is that it could just a minor firmware issue. So, refresh your tracker’s memory by restarting it:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

After doing the procedures and your tracker is still not charging, then verify that it’s not wet and then bring it back to the store so that a technician can check it for you. The problem could be with the hardware.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an Asus Zenfone Max Plus (M1) smartphone that is not charging? [Troubleshooting Guide]

Charging problems in mobile devices are often tied to a bad battery. This however isn’t likely the case with the Asus Zenfone Max Plus (M1) that is not charging given the fact that this is a new device. For sure it will go through a series of quality testing prior to roll out in stores. Having said that, you may consider looking into other factors that can likely cause charging issues to occur on your device be it slow charging or not charging at all. Among other common culprits are faulty apps, bad updates, faulty charger, damaged charging ports or power outlets, and physical or liquid damage on the phone. The last factor could be the root cause especially if you dropped your phone or got it wet before the onset of the problem. Symptoms of liquid damage may surface later if not sooner so better consider that too.

Meanwhile, charging issues that are software-related can be resolved by performing some workarounds on your end. Hence before you head out and take a trip to a service center, you might as well try something and attempt to fix the problem at home. You may refer to the subsequent charging tips and workarounds in this post when necessary. Just scroll down and read on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Observe proper charging procedure

Smartphone manufacturers typically give out recommendations regarding proper way of charging for safety reasons so as to prevent causing any damage to device itself. And these are as follow:

  • Use only the original (OEM) charger. The original charger is designed to produce the right amount of power needed for to charge up your phone in a specified period of time. Using other chargers or third-party accessories is therefore discouraged as there’s a chance that the power output level is not compatible with your phone. As possible result, your device may charge but very slowly compared to charging with the original charger or worst, it may not be able to charge at all.
  • Charge from power outlets or wall sockets. While you can plug your phone into a computer port or other USB/charging ports, the power output may not be the same as that from the power source or wall outlets. Unless you’re in the middle of the road and all you’ve got is a power bank or a laptop, then you can charge your phone through whatever power source you have. The charging time however may significantly be longer than when using wall sockets.

If you’ve adhered to all these proper charging recommendations but still couldn’t get your device to charge as intended, then move on and troubleshoot software errors on your phone that might have prevented it from charging.

Potential solutions to charging issues on your Asus Zenfone Max Plus (M1)

Highlighted below are generic solutions and methods that will help you determine the underlying cause and get the ultimate charging fix for your device.

Check for any signs of damage.

The charging port, USB cable, and AC adapter must be in working condition for the charging system to work on your device. The charging system is one of the hidden programs/apps of your phone that is assigned to carry out charging operations from the moment your device ran out of power up to when it’s fully charged. If any of the charging components isn’t working, that will likewise halt the charging system from serving its purpose. In short, it won’t work too.

To determine which from among your charging paraphernalia is not working, you can try switching between charging ports, USB cables, or chargers.

Alternatively, you can try a new charger for your Asus Zenfone Max Plus M1. This however could mean spending some bucks for procurement. But it could be worth it.

Force your phone to restart while connected to the charger.

This method can help if your phone couldn’t charge because of some software glitches or system bugs that may have hindered the charging system from doing its job. Here’s how you do it:

  1. Plug your phone into a power source.
  2. When it’s plugged in, press and hold the Volume Up key and the Power key for about 30 seconds or so.
  3. If you hear or feel your phone vibrates. You can release the Power key and Volume Up key at this point and then leave your phone connected to the charger for about 30 minutes.

After the elapsed time, check and see if it is already able to charge. If it is not, then give it some more time to charge probably 1 to 2 hours utmost.

What to do if your phone is able to charge again?

If you can get your device to charge again, try to remove any suspicious apps you’re recently installed especially the ones you’ve added before the phone run out of power. It is possible that a certain downloaded app is buggy and causes massive battery draining. This could be the main reason why your device is having a hard time to gain power again. You can diagnose apps in safe mode or immediately head over to the Apps Manager and uninstall suspicious apps from there. It will also help for you to determine which of your apps is draining much power by heading over to the Battery Usage menu of your device.

Aside from removing bad apps from your phone, you may also resort to a hard reset especially if the problem started after installing new software updates on your device. It is possible that the new updates override your current settings or worse, ruin the charging system on your device. All data including personal settings and information and/or any software bugs are wiped out in the process thus giving your phone a fresh and bug-free start. If possible, you can proceed and carry out a hard reset through the settings menu. Here’s how it’s done:

  1. To get started with a hard reset or factory reset, back up your important information then head over to Settings-> Backup & reset-> Factory data reset-> Reset Phone.
  2. Select the option to Clear everything to confirm and proceed with the full system reset.

Your phone will automatically reboot until it’s ready to use.

Seek more help

Consider problem escalation as your last option if nothing else works on your end. You may opt to reach out to your carrier or Asus Support team for further assistance and recommendations if your Asus Zenfone Max Plus (M1) is still not charging after exhausting all possible means there is to fix the problem on your end. See if you can also avail for warranties, like replacement battery or charging equipment. Otherwise, you will need to pay extra for tech service or repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an LG G7 ThinQ that is not charging or charging but very slowly [Troubleshooting and Charging Tips]

Charging problems in mobile devices are not always due to a bad battery or defective charger. Often times, the underlying cause is attributed to the software like application errors, rogue apps, update bugs, and malware. Hence, it’s not always a good idea to rush to an electronics store and purchase new battery or charger replacements. The fact that software-related factors are the usual culprits, it is but also inevitable for new and high-end devices to succumb into charging issues at some point.

And should you happen to deal with the problem on your new LG G7 ThinQ smartphone, this post may be able to help you. Read on to find out how to fix an LG G7 ThinQ that is not charging or charging but very slowly. I’ve mapped out the following walkthroughs for you to refer to.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What to do if your LG G7 ThinQ is charging but very slowly?

Assuming that your device is able to charge but very slowly, you can try some workarounds to clear any software errors that might have affected the phone’s charging system, halting the battery from charging up as it should. In that case, you can try these subsequent workarounds:

First solution: Clear recent apps then restart your LG G7 ThinQ.

If your phone is able to charge but very slowly, it’s possible that some apps are draining huge amount of power. It could be any of your background apps or recently opened apps that are remained open and running in the background. As resolution, try to force close or clear background apps then restart your phone. Here’s how clear recent apps on your LG G7 ThinQ:

  1. Tap the Recent apps key from any screen.
  2. Touch an application from the list and then drag it to the right. Doing so close an individual recent app.
  3. To close all recent apps at once, tap the Clear All icon at the bottom right of the screen.

After clearing recent applications, restart your phone to clear the internal memory from cached data and refresh the phone system. Here’s how to restart your LG G7 ThinQ:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds or until the device power cycles.

It works the same thing when you turn off your device for a few seconds and then turn it on again. Here’s how:

  1. Press the Power button for a few seconds or until the power menu appears.
  2. Select Power Off from the menu.
  3. Tap OK to confirm device shutdown.
  4. After about 30 seconds, press the Power button again until the device turns on.

After restarting, connect your phone to the charger and then see if it’s already charging faster this time.

Second solution: Manage or uninstall errant applications.

If your phone is able to charge properly until you downloaded or installed a new app, the problem is more likely due to an errant application. Try to think which app you’ve downloaded prior to the onset of the problem. That app must be deleted.

A quicker way to determine if the problem is triggered by third-party apps or not, is by booting your device in safe mode. Only the preinstalled or stock apps are allowed to run while in safe mode, so you can put the blame on a third-party app if your phone is able to charge properly while running in safe mode. Here’s how to enable safe mode on your LG G7 ThinQ:

  1. While your phone is on, press and hold the Power button until the menu options are displaced.
  2. Press and hold Power off option.
  3. When prompted to Restart in Safe Mode, tap OK to continue.

Wait until your phone restarts and boots into safe mode then see if it’s able to charge faster this time.

Third solution: Update apps or phone software to the latest Android version.

Charging problems can also be resolved by installing new updates for apps and/or phone system. Software updates usually provide bug fixes that caused different issues including charging problems in mobile devices.

  • To manually install pending app updates, tap the Apps icon from the Home screen then navigate to Play Store-> Menu-> My Apps. Select the option to Update individual apps or Update apps simultaneously.

To check for new Android updates for your phone, follow these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Update center.
  4. Tap System update.
  5. Then tap the option to Check for update.

Follow the onscreen instructions to proceed with the update file download and installation process.

Fourth solution: Calibrate the battery on your LG G7 ThinQ.

The LG G7 ThinQ is a unibody smartphone with a non-removable internal battery. Hence, removing and reseating the battery is definitely not an option. To rule out any battery-related errors from the underlying cause, you can try calibrating the battery instead. Battery calibration shouldn’t be done frequently as the process involves total discharge of the battery and full discharge is harmful for lithium-ion batteries. As LG recommends, you should only calibrate the battery once every three months (with frequent usage). If you wish to give it a try, then follow these steps to calibrate the battery on your LG G7 ThinQ:

  1. Use your phone until the battery is completely discharged.
  2. Then wait for about six hours and fully recharge the battery.
  3. Wait until the battery reaches 100 percent and then leave the device plugged into the power source for 2 hours.

At this point the battery has been properly calibrated and the device should be ready for normal use again.

If your LG G7 ThinQ is still charging very slowly after exhausting all prior workarounds, try to charge while the phone is off. If that doesn’t work either, then your device likely needs service.

What to do if your LG G7 ThinQ is not charging at all?

It’s always recommended to use the original charger, battery and cable for your device. This LG phone has spacious battery needs more power. Using other chargers (non-LG chargers) don’t provide enough power and thereby results to slow charging.

  • Use only OEM or original charging equipment. Wired or wireless charger in use must be the one that came with your phone or provided by LG. Other chargers won’t work simply because they are not compatible with the device.
  • Charge from the a wall socket. Other power sources or charging ports don’t offer the right amount of power required for your device to finish charging on the specified period of time.
  • Clean the charging port from dust or lint. Many cases of charging issues have been linked to a clogged charging port on the phone. To make sure this isn’t what’s preventing your phone from charging, try to clean the charging port of your device. You can use use a can of compressed air to blow out any dust or lint from the phone’s charging port and get your USB connection back to normal.
  • Remove third-party casing or phone accessories. Some casing may tend to bar the charging port and therefore results to unsecured contact between the phone’s charging port and the charger. This can cause intermittent or on/off charging, making it longer for the battery to complete charge.
  • Check and ensure no damage to the charging equipment. You can use other compatible chargers to determine if the problem is with the original charging you are using or not. If your phone charges faster using other chargers, then apparently it’s a charger issue. In that case, your charger needs to be replaced

It is also recommended to charge the battery to 40 percent (at least) especially if you’re planning to not use your phone for a while. There’s a chance that the battery will not charge if it has been uncharged for a long time.

Other options

For further recommendations, you can reach to your carrier or contact LG Support to report the issue. Or you can just take your phone to an LG service center in your place so that a technician can thoroughly examine the hardware. There is a chance that the phone, battery, or even the charger has some sort of physical or liquid damage and therefore needs service. Don’t forget to avail for warranties either service or unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S7 that drains its battery quicker while charging & charger issues

  • Learn how to troubleshoot your #Samsung Galaxy S7 (#GalaxyS7) that continuously drains its battery even if it’s plugged in or placed on the wireless charging pad.
  • What you should do if your phone keeps disconnecting from the charger even if it’s carefully plugged in.
  • Learn how to fix the slow charging issue with the Galaxy S7.

Galaxy-S7-charging-power-issues

Charging issues and other battery-related problems with the Samsung Galaxy S7 are among the most common complaints we received from our readers. Slow to no charging are two of the most common among them so we find it necessary to publish support articles to address them.

Read on to learn some of the power-related issues we received. I included the actual messages we received from our readers as well as drafted troubleshooting procedures that could help you determine what the problem is.

If you have other concerns, try to visit our troubleshooting page as we already addressed a lot of S7 issues since it was released. Find ones that are similar to yours and use the solutions we provided. Should you need more help, contact us by completing our Android problems questionnaire.

Q: “My phone started having issues in the last week or so that occasionally I will either plug it in or wireless be charging it but the battery percentage keeps going down instead of going up.  The only way I have been able to rectify it is to turn it off and then charge it.  It does not happen all the time but has happened twice in the last week.  The only new software I have downloaded is a new launcher called Next Launcher.  But I have had it running for a few days and not sure that is the problem.

A: While this problem isn’t as common as the slow and not charging issues, there have been a lot of owners that encountered it. It’s difficult for us to determine exactly what the cause is that’s why it’s necessary to troubleshoot. Read on as I will guide you through in troubleshooting this issue.

Step 1: Boot your Galaxy S7 in safe mode and try charging it

This step will help us determine if third-party apps have something to do with the problem. There are times when a lot of apps are running in the background that the phone discharges battery quicker than it can charge. In safe mode, all third-party apps are temporarily disabled so if the problem is caused by them, then it should charge normally–or even do the fast charging if your charger supports it–in that state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem still occurs in safe mode, then there’s a chance your pre-installed apps are causing the problem or it might be a firmware issue after all.

Step 2: Perform the master reset at this point

The master reset will delete all third-party apps, reset your settings and bring the phone back to its factory defaults. The reason why you have to do this (very hassling) procedure is because the phone charges fine when turned off. So, the problem lies either with your pre-installed apps or the firmware itself. We cannot really pinpoint what the culprit is that’s why we need to use a general troubleshooting procedure like this.

Assuming the issue is limited in the firmware, the reset will surely fix it, otherwise, it could be a hardware problem. Before you follow the steps below, make sure you backup all your data and files, removed your Google account and disabled screen locks so as not to trip the Factory Reset Protection lock.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 3: If the problem persists after the reset, then seek assistance from a technician

At this point, it’s almost certain the problem is with the hardware and there’s nothing we can do about it because just by unscrewing one screw, warranty will be voided. So, send the phone in or bring it to the store where you bought it and have a tech take a look at it.

Other Charger Related Issues

Here are some of the problems we received from our readers who encountered issues with their chargers.

Q: “Hi. When I plug my phone to charge, it doesn’t charge all the time. There are times when it shows it’s charging and then stops, then charges again. There are also times when it doesn’t respond when plugged in at all. What’s the problem with it? By the way, it’s the new Galaxy S7 and that really disappoints me considering it’s a very expensive phone. Help me please. Thanks.

A: There are three possibilities here; it can be a charger issue, a break in the cable, or a loose USB port in your phone. This is how you troubleshoot it to know what the problem really is:

  1. Plug the phone in and hold it at a certain angle where it charges. If there’s an angle that it charges continuously, then the phone’s USB port is loose. There’s nothing you can do about it except send the phone in for repair.
  2. Connect your phone to a computer and see if the it can detect it. If it were just a loose USB port, the computer may detect the device but loses it after a few seconds then detects it again.
  3. Use a different USB cable and connect to a computer. If the same thing happens, then it must be the phone that has a problem.
  4. Assuming the phone charges or gets detected by the computer properly without disconnecting, then it might be a charger issue. Try a use a different one to see if it charges properly with it.
  5. If all else fails, always seek help from a technician.

I hope this helps.

Q: “My Galaxy S7 charges very slowly when plugged in. It only charges 6% in 2 hours when it can already replenish its battery in more than an hour before. What could have caused it to charge very slow? Help me please.

A: The possibilities are;

  1. There are a lot of apps running in the background that the phone discharges quicker than it can charge.
  2. The power adapter is damaged.
  3. Your phone’s battery is damaged.
  4. Your device might have suffered liquid damage.
  5. The firmware needs to be updated.

To troubleshoot it, here’s what you need to do:

Step 1: Check for possible firmware updates

You can manually search for firmware updates through Settings. Or, you can use a computer, download Smart Switch and connect your phone to it to see if an update button shows. If there is, then download and install it.

Step 2: Verify your phone didn’t suffer from liquid damage

Pop the SIM card slot out and check if the little sticker in the phone’s SIM card slot turned pink, red or purple. If so, then the cause of the problem is liquid damage. If the sticker remained white, then you’re good.

Step 3: Turn off your phone and plug it in

You said the phone discharges quicker even if it’s plugged in. Have you tried turning it off before plugging it in? If the phone charges fine when it’s off, the issue must be in the firmware. At this point, you need to do the master reset. Of course, backup all your data and files first.

Step 4: Seek professional assistance

Do this if the phone still won’t charge properly even if it’s turned off as it’s most likely a hardware issue.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 only charges via computer and won’t charge via regular charger, other problems

S6 side sync

There’s no doubt the #GalaxyS6 is a great phone but just like any other “greats” out there, some of its users may sometimes find it frustrating. So below are the expressed frustrations of some of our community members regarding their Galaxy S6 device.

If you are new to our site, don’t hesitate to visit other similar posts.

  1. Galaxy S6 only charges via computer and won’t charge via regular charger
  2. Galaxy S6 overheating and other hardware issues
  3. Galaxy S6 keeps getting harassing call and voice mail from one number
  4. What to expect of Android Marshmallow on Galaxy S6
  5. How to create a backup of Galaxy S6 files
  6. Galaxy S6 lag, freezing, email issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 only charges via computer and won’t charge via regular charger

I’m begging for some help here. PLEASE!  My cell phone will charge on a laptop or car charger only. It will not charge on a wall charger. I’ve changed out cords, I’ve changed out the charger box, I’ve changed and swapped everything. I even went and bought a brand new Samsung charger and yes it was a Samsung brand. I’ve also had other Galaxy S6 users test my chargers and they all work for them. Just not for my phone.

I’ve seen this problem posted on your page from another Galaxy S6 Edge user. He had the same problem and when you gave feedback, he did not reply any further. I can’t seem to find a fix for this problem anywhere. My phone is under warranty, the Samsung warranty for one year. When I called them they had me set it back to factory reset and that seemed to work for about a week. Now it’s back to the same problem all over again and I am at a loss.

For me to send it in to Samsung for repair, they are quoting me $250 for this issue even though it’s under warranty. I feel it’s something that could be fixed here on my end and I’m really hoping you can help. I did read on your website where it states to check older apps and I have deleted all unnecessary apps from my phone and only use the ones that are most important. I have less than 20 pictures on this phone since deleting everything back to factory. I am at a loss. Please if you have any kind of fix for this issue let me know. I don’t know what else to do.

Thank you again so much for any and all assistance in this matter.

God bless.  — Jennifer

Solution: Hi Jennifer. It’s interesting to know that the issue was temporarily fixed after a factory reset. That the problem eventually came back days after the last factory reset is an indication that a third party application may be causing the trouble. Keep in mind that when we say third party apps, it refers to any software you install after the initial setup. They may be apps from Samsung or Google but as long as they are not part of pre-installed apps, they are still considered “third party”. What you can do to rectify the problem is by booting your phone in safe mode before you charge it. This will ensure that only the pre-installed apps are running during the charging period. To do that, just follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Galaxy S6 overheating and other hardware issues

My phone has got so hot that it burned & left a scar on my arm w/an imprint of the side & Edge of the phone. Then the following day I picked it up & it scalded my fingers. It was so hot and I couldn’t hold onto it and dropped it causing it to crack! They state I must pay $200 to replace it when it’s not my fault and continues to heat up so hot that it’s getting heat fracture’s causing it to crack even more!

PLEASE HELP ME…I DON’T WANT TO HAVE TO CALL AN ATTORNEY TO HELP ME SO WHAT CAN I DO TO GET THIS DEALT WITH & GET A REPLACEMENT SENT TO ME? I’LL BE AWAITING YOUR RESPONSE AS SOON AS YOU CAN RESPOND AT YOUR EARLIEST CONVENIENCE, GOD BLESS! — Billie

Solution: Hi Billie. If the phone’s screen or body had been cracked, your best bet at this time is to get it replaced. As much as we would like to help you, fixing the cracked part requires physical diagnostic and fix. Obviously, we cannot do that for you. Please call Samsung or any relevant party (wireless carrier or retailer) and ask for a replacement unit. Don’t forget to mention that the phone overheated. That should give them an idea that the device may have some internal hardware issues to begin with.

Problem #3: Galaxy S6 keeps getting harassing call and voice mail from one number

I keep getting phone calls from a fax number. I have stopped the calls to the phone. What is happening now is the number realizing I am not answering is generating voice mails. So, since last Wednesday until today I have gotten almost 250 voice mails. All it does is beep.

I have sent numerous faxes to that number which is in Chicago. No response. My carrier says “something” to change my number which is not an option. They will provide me with a program that will stop the mails at a nominal charge of $4.99 a month. I refuse to pay that to stop me from being harassed. They tell me that it would be a violation of the privacy act to find out who is using this fax. So much for that. The voice mails are coming in even as I type. They start at 9 AM and stop at about 6 PM. — Leo

Solution: Hi Leo. The best party that can help you with this problem is your service provider. If their only “solution” to this problem is to charge you further, why don’t you pay a visit to your local enforcement agency so they can throw in their 2 cents? There’s nothing that we can give or tell you to do to stop the voice mails from coming in. You either have to find a way with your carrier to stop the problem without incurring cost, or you can resort to legal action. Because the voice mails are persistent, the case can rightfully fall under harassment category in almost any country. You are therefore entitled to defend yourself from the hassle via legal means.

Problem #4: What to expect of Android Marshmallow on Galaxy S6

I have had a Verizon Galaxy S6 as my only phone for as long as they have been out. I am on my second one and the first one had a charging issue.

The first time Android rolled out the Lollipop update, my phone went from being awesome, to being worthless. Lagging, ridiculous battery drain to name a few major issues. Then, thank goodness, they finally rolled out an update to Lollipop. Well, unfortunately, while it helped the battery drain and sluggish somewhat, it  still lagged terribly in performance. Thank goodness the phone wouldn’t charge one day and I had it replaced under warranty. Every morning, for the last year and a half, I have cancelled the Lollipop update. But now with Marshmallow coming out I have no idea what I should do. Any advise? FYI…I’m a fairly technology savvy guy. Thanks a ton. Learned quite a lot from you guys. — Russ

Solution: Hi Russ. Just like you, the general performance of the new Android Marshmallow remains a mystery to us until now. We honestly don’t have any idea how this OS will fare on Samsung devices and in Galaxy S6 in particular. Our job here is to point out problems as we receive requests for assistance from our community. We haven’t even updated our devices in our lab to Marshmallow at this time so there’s no way for us to give a fair assessment to this product. As much as possible, we stick to official firmware version so we can’t tell if the unofficial Marshmallow versions out there are okay.

We know that Android Marshmallow is heavily tested on current flagship phones like the Galaxy S6 and Note 5 so there’s a higher chance that a lot of minor glitches and bugs must have been addressed at this time.

A few good rules of thumb to follow following a major OS update though include wiping the cache partition, doing a factory reset, and making sure that all installed apps are fully compatible. The last one is usually the most common reason for problems following an update. Some app developers may not roll out updates for their product. That can cause all sorts of trouble as the new operating system may encounter conflicts with apps that are not optimized to work with it. If unsure whether an app is updated to work with Marshmallow or not, contact the developer or simply uninstall it.

In the meantime, keep watching for more articles from us about Marshmallow as more and more Samsung devices are starting to get the update.

Problem #5: How to create a backup of Galaxy S6 files

No ringing sound on incoming calls, no sound on boot up, no sound when releasing the volume sound control button, except with ear phones. When calling, my voice mail can hear with or without head phones, but when I press speaker there is no sound. Incoming calls vibrate but no sound. Can hear ringing with head phones on. Have checked all settings and all are correctly set.

Just had screen and digitizer replaced. Can hear ringing with head phones on. Just typing this to you has lead me to believe there is a problem with the speaker. What do you think?

I don’t know how to back up my phone and don’t know if when I do back up if it saves all my app information. Not sure how to get backed up info back if I try a hard reset. Not really technologically savvy. — Christopher

Solution: Hi Christopher. The repair process must have disconnected the speaker that now results to this problem. You need to check all the circuits are connected, especially the speaker assembly.

For your question as regards to making a backup of your data, the best way to go is by official means. Simply download and install Smart Switch on your S6 and computer and you are good to go. For a detailed description on how to use this product, please use Google.

Problem #6: Galaxy S6 running slow, freezing, email won’t sync

I don’t know what happened but somehow my stock email app dropped my accounts and greyed out. At one point it wouldn’t even let me sign in, though I was certain of my password. I could have also deleted an app that worked along side the stock email app, maybe?

Now I’ve got my accounts logged in (first I created a new email and logged that in, it worked. Then I just changed my password to my old email and it allowed me to sign in.), but the icon is still greyed out and I cannot sync my contacts.

All of a sudden my phone is overheating, running slower, etc. And it’s always been so good to me. I can’t say I’m overwhelming it as I am a minimalist type and I don’t have any games or excessive apps.

Is there any tips you have/app suggestions that would help my phone get over this fit?

Thanks, in advance! — Sarah

Solution: Hi Sarah. There may be a firmware glitch or malware causing the troubles you mention here. The issues above are some of the common symptoms if a device is either having a problem with the cache and/or operating system, or if it’s infected with a malware. Consider wiping the cache partition first to see if it will make any difference.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, don’t hesitate to perform a factory reset. It’s by far the most effective solution to problems like the ones on your phone right now. Don’t forget to create a backup of your files first before proceeding to these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 can’t connect to the internet when using home wi-fi, other issues

Welcome to another post that will try to fix issues reported by some #GalaxyS6 users this past week. There are 6 issues that we pick for you so we hope that you will find this material helpful.

s6

Below are the topics that we answer:

  1. Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S6
  2. Galaxy S6 won’t turn on
  3. How to create backup of files from Galaxy S6 if it keeps on rebooting
  4. Galaxy S6 drains battery while charging | Galaxy S6 only charges using a car charger
  5. AT&T Galaxy S6 Edge group messages is sent to both the original sender and members of the group
  6. Galaxy S6 can’t connect to the internet when using home wi-fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Solution to “Unfortunately IMS Service has stopped” error on AT&T Galaxy S6

“Unfortunately IMS Service has stopped”. Solved it differently from your way via S6 Settings > Applications > Messages > AT&T Messages Backup & Sync > Stop Backup (link).

This issue happened after an update to Marshmallow 6.0.1 and a prompt asking if I wanted to backup my messages to the cloud. I said yes. From that point onward, I had a spinning icon in my bar showing it was actively trying to backup and sync. Then a popup message every 15 seconds “Unfortunately IMS Service has stopped”. Click OK and 15 seconds later reappears. Read forums everywhere, including yours and NO ONE had this solution. All were way over my head techy. Please add it to your solutions. It addresses the actual problem. — Amy

Solution: Hi Amy. Yeah, we covered this issue in this post before. Errors due to carrier-specific app and/or service like IMS service can sometimes be tricky for us to resolve because we are not familiar with thousands of such apps around the world. The best that we can do is to offer general directions in troubleshooting such as booting the phone in safe mode, in the hope of isolating if the issue is due a third party app or not. And of course, for an issue that appears to be app-specific, wiping the app’s cache and data is also a must.

The thing with safe mode is that it only filters third party apps. Since IMS Service is an AT&T app (which we failed to identify initially), it won’t be snagged by safe mode, thus it would continue to run.

We thank you for your effort in letting us know of a solution for this particular issue. We think it will be very helpful for other members of Android community. If we are not mistaken, this issue also occurs in other devices  from AT&T as well so publishing your solution will be very valuable. Thank you.

Problem #2: Galaxy S6 won’t turn on

Hi! So I’ve had my phone, the Galaxy S6 for a year and a half now. Never had any major problems that weren’t resolved by a normal restart. I’ve always kept a good, sturdy case on it and it has never been cracked. But today, all of a sudden, the screen went black and showed to start up screen (all black with white letters “Samsung Galaxy S6, powered by Android”). It stayed like this no matter what I did. I tried restarting, holding down the power, volume, and home keys in various formations, but nothing. I left it alone for 2 hours and then the screen went all black and still wouldn’t turn on. I plugged it in the charger and it showed the charging symbol but has not made any progress in 40 minutes. Please help. – Steph

Solution: Hi Steph. The only potential solutions that you can try at your level are attempts to boot the phone in different modes. If your S6 remains unresponsive when you try to boot in either safe mode, recovery mode, or Odin mode, then the issue has now become beyond an average user’s ability to resolve. You must tap the expertise of Samsung or other qualified repair shops to help you fix whatever hardware issue the phone is having.

Problem #3: How to create backup of files from Galaxy S6 if it keeps on rebooting

My husband’s Galaxy s6 turns off every few seconds and won’t turn on at all without being connected to the charger but even then continues to turn off and reboot. He has been advised by US cellular to just send it in to Samsung because they don’t fix these issues but we desperately want recently taken photos from the phone before we do that and Samsung wipes the phone. The photos are recent and didn’t get backed up in time before issues arose and they are extremely sentimental as they are the only photos from the OR the day our son was born. Is there anything we can do? The technicians at US cellular were not very helpful and just kept telling us that they don’t work with these problems and to send it in. — Whittmcg

Solution: Hi Whittmcg. Like Steph above, the issue is most probably beyond resolving at your level right now. If the device keeps rebooting even when connected to a charger, the cause of the issue may be a bad battery, or another failing component. In order to access your phone’s files, we need to make sure first that the device’s power remains uninterrupted for at least a few minutes (depending on how fast you can move the files to a PC via USB cable). If you can’t achieve an uninterrupted mode on your S6, there’s just no way to move files. Needless to say, it may be too late now to try to save those photos as there’s no trick that can make your S6 remains stable for some time.

Problem #4: Galaxy S6 drains battery while charging | Galaxy S6 only charges using a car charger

My Galaxy S6 will only charge when it is on the car charger (which is a lightning charger). When it is plugged into the wall unit (any wall unit – I’ve tried various ones) it won’t charge at all if it is dead. If it has a bit of a charge, it charges insanely slow. I plugged it in at 15% at 9pm, and at 7am it was only at 54%. Seriously?! I’ve never had this problem. It will charge slowly in my computer as well. I recently downloaded some spy app stuff on my daughters phone and not sure if some of it is on my phone too so maybe a 3rd party is doing this?? I tried putting it in safe mode to charge, but it didn’t charge any faster that way. It seems to only charge quickly when it is on the car charger. I really don’t want to do a factory reset. Is there any way I can remedy this without extreme measures?– Stacy

Solution: Hi Stacy. The first thing that you want to do in this situation is to make sure that you are using the right charging cable, with correct amperage, and charger (with correct amperage as well). We don’t want to go into technical details how to go about that but the simplest way to achieve that is by using the Samsung supplied USB cable and charger FOR this phone. That means using the cable and charger that came with the box. If you are no longer using that, get the correct charging kit for this phone model from any Samsung store or order one from their website.

Once you’ve established that the charging cable and charger are not the cause, you can further narrow down the possible causes to either the phone’s software or hardware.

Since booting in safe mode did not make a difference, the next logical step is to perform a factory reset. We know it’s a hassle but it’s the only way to help you check if the reason of the problem is software related. As an average user (and assuming you don’t do rooting or flashing custom software), there’s only so much that you can do to fix an issue like this. Factory reset is actually the last and final software “tweak” that you can do. If the phone remains the same and the battery continues to drain even when charging after you performed a factory reset (and without third party apps), you can assume that you have a hardware problem at hand.

And since hardware issue is almost always unfixable by average users, we don’t cover them in this blog. If you think you have the right knowledge and tools to perform hardware repairs, please look for guides somewhere.

For reference, below are the steps on how to perform a master or factory reset on the S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: AT&T Galaxy S6 Edge group messages is sent to both the original sender and members of the group

So I just bought a Galaxy S6 Edge (I know, a little late to the party) and whenever people send group messages to me, I’m included as one of the recipients to the messages. In other words, my phone number is listed as one of the contacts to send the message to. Because of this, every time I reply to a group message, I receive the message myself in addition to everybody else in the group. So there will be a yellow sent message, as well as a blue received message that is from me. Is there any way I can turn that off? I’ve checked with my carrier (AT&T), and everything is good on their end, and I have reset my phone multiple times. Any suggestions? — David

Solution: Hi David. Messaging apps vary by carrier so we are not quite sure if this issue is unique to  AT&T’s messaging app on the S6 Edge. We don’t have access to an AT&T S6 in our laboratory so we can’t independently check the exact settings. The only suggestion that we can give is to check what happens if you play around with the messaging app’s Group MMS option under settings. Your carrier should be able to help you with this issue as it concerns their product but if they really can’t try to look for solution from AT&T’s forum site or other third party forums that talk about AT&T devices.

Problem #6: Galaxy S6 can’t connect to the internet when using home wi-fi

We have the phones in my house and all work on WiFi except the Galaxy S6. By work on WiFi I mean, they function on wifi the same as if they were using 4G. The Galaxy S6 works on 4G in the house but not on WiFi. It does however, work on my work’s wifi. My home connection is not slow. I know this because all other devices and computers use it just fine. I have tried everything except a factory reset because I don’t think that will do anything. I’m not sure why only the Galaxy S6 has problems. The problems started when we switched to a better router. The old router worked out with the S6 just fine but that router is very old and the new is a big upgrade. I have messed with all the settings I can think of to get the computer S6 to work but nothing works. — Jarom

Solution: Hi Jarom. First of all, we assume that when you say your S6 doesn’t work on Wi-Fi, you are referring to the phone’s inability to connect to the internet via your home wi-fi.

The second thing we want to point out is the fact that if your S6 works with other Wi-Fi networks, that’s a clear indicator that the issue may only be on how your home wi-fi network allows devices to connect, or that your phone’s network memory needs to be cleared (especially if the SSID or network name remains after switching to a new router).

Check router settings

In order to check if the issue is being caused by router-level restriction, you must ensure that your S6 is not blocked from connecting to the internet by the router itself. If you are the administrator of your home wi-fi, log in to your router’s graphic user interface (usually done by pulling up a browser in a computer and typing the router’s log-in page like 192.168.254.254). Every router has its own way of allowing access to its GUI so make sure that you consult the manual or contact the manufacturer for support. If this router was provided by your internet service provider, call your ISP accordingly.

Once you’ve logged in to your router’s GUI, check if you’ve accidentally blocked your phone’s MAC address or IP address. Doing so can result to your S6 being unable to connect to the internet. If the phone is not blocked, there’s also a possibility that it may be restricted or throttled down to only connect to the internet with a very limited bandwidth. Again, routers vary on how their GUIs look so make sure that you ask for assistance if you don’t know what we’re talking about here. Put simply, you want to ensure that your S6 is not blocked from connecting to the internet, or if it’s not, only allowed to connect but with very slow connection speed.

If there’s another family member acting as the administrator of your home wi-fi, make sure that you let him or her know whether or not the above scenarios are happening.

Do a factory reset

If everything is clear on the router level, don’t hesitate to do a factory reset. While “forgetting” then reconnecting to a wi-fi network is sometimes enough to fix this issue, yours may be different. Making sure that you set all software settings back to their default state may be the only effective solution for the problem. Before you commit to a factory reset though, you can also try to wipe the cache partition to see if that will work. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your Huawei Mate 10 Pro is not charging or does not completely charge [Troubleshooting Guide]

There are many reasons as to why your phone may not charge. It could be due to an issue with the charging equipment or a software issue on the phone. Oftentimes, software problems are found to be the underlying cause but there are also other instances when a faulty battery or other hardware components are to blame. The use of incompatible, third-party charging equipment and paraphernalia is also another factor to consider. It’s possible that your alternative charger doesn’t actually work with your Huawei Mate 10 Pro, thus it won’t get fully charged or won’t charge at all using it. To give you some inputs, I have mapped out a few helpful workarounds you can try on whenever you will encounter the same charging issues on your Huawei smartphone, particularly Mate 10 Pro. Feel free to refer to this walkthrough if necessary.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First workaround: Soft reset/restart (if possible).

If it just occurred on your device to encounter errors while charging or stop charging, then it’s probably just due to a random software glitch that can be remedied by a device restart or soft reset. If you haven’t yet restarted your device, then do so with these steps:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset effectively clear minor software errors that caused various types of random issues including charging failures in mobile devices. No data will be deleted in the process, so creating backups won’t be necessary.

Second workaround: Force restart while charging.

Connect your phone to your charger then plug it into the power source. While it’s plugged in, force your device to restart. Doing so will help clear any corrupted background apps that might have prevented the phone’s charging system from carrying out its normal operations.

To force restart your Huawei Mate 10 Pro, follow these steps:

Press and hold the Power button and Volume Up button for a few seconds or until the phone power cycles.

This won’t affect any data you saved on the internal memory of your device, so there’s no need to worry of data loss. Try and see if that makes a difference.

Third workaround: Boot into safe mode then try charging.

If your phone still has power, try booting it in safe mode to determine if the problem is inflicted by a third-party app or not. Only built-in apps and services are allowed to run in safe mode, thus making it easier for you to isolate the problem. Follow these steps to boot your Huawei Mate 10 Pro into safe mode:

  1. Press the Power button to turn off your device.
  2. After a few seconds, press and hold the Power button to turn it back on.
  3. When you see the Huawei animation screen, press and hold the Volume Down button.

Once the device is finished booting up, a Safe Mode label will then show up on the bottom left corner of the screen. Try to charge your phone while in safe mode and see if it works. If it charges, then the problem is attributed to a third-party app on your device. In that case, try to think of which app you’ve downloaded recently caused your phone to stop charging. You may have to uninstall your recent apps individually.

If your phone is still not charging properly or won’t charge at all while in safe mode, then it needs service.

Other suggestions and charging tips

  • Check and ensure that the charger and power source are working. To determine if your charger is working or not, try to use other compatible charger available. If your phone is charging properly using other chargers, then obviously your original charger is at fault and therefore has to be replaced. Otherwise, something is wrong with your phone, if not the power source. To check if the power source is working or not, try to plug your charger into a different power source, wall outlet, car charger, power banks, or computer’s USB port. If your device is able to charge from other power sources, then the previous port you used is to blame.
  • Remove any phone cases or covers. Some covers or cases may tend to block the port and may be barring contact between the charging port and the charging cable. To rule this out, remove any accessories from your device including covers and protectors and then try charging it again and see if that fixes the problem.
  • Use only the original charging equipment. While other chargers may charge your phone, the power output may not be the same with that of the original charger. That said, it would take time for your device to get fully charge or worst, may not charge at all. For this reason, it’s recommended to use only the OEM or original charger that comes with your device. Also make sure that the charging cable is properly inserted into the charging port and that the contact is secured.

If none of that helps and your Huawei Mate 10 Pro still doesn’t charge properly or not charging at all, then it may require service. Your device or certain components like the charging port or battery might have acquired some sort of physical or liquid damage and therefore need to be repair. If your device is still under warranty, then you can avail for service or unit replacement warranty instead.

Or you can contact your device carrier for further recommendations and other options, especially if your Huawei Mate 10 Pro stops charging properly after installing a new software update. In that case, an update bug is most likely the culprit and that usually require a fix patch. Otherwise, visit the nearest Huawei service center in your place and let an authorized technician examine your device instead. Take the charger with you so that it can also be examined by the technician for any indications of damage. If your device is still under warranty, then you can likewise avail for replacement.

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What to do if your new Samsung Galaxy Note 9 charges so slow?

Slow charging is a common issue especially if you’re used to having a smartphone that only takes an hour or two to replenish a huge battery. By default your Samsung Galaxy Note 9 should use its fast-charging feature the moment it’s connected to its charger regardless whether you’re using a wired or wireless.

Samsung Galaxy Note 9 can charge its battery from 0 to 100% in approximately 2.5 hours. Compared to other smartphones, that’s already considered fast and considering it has a huge 4000 mAh battery, it’s amazing the device can charge it up that fast and could last another couple of days before requiring another charge.

However, if the charging process takes longer than usual and you’re using the original charger, then we can already consider it as a case of a slow charging. That’s that purpose of this post; to address slow charging issues. However, if you’re new device isn’t charging at all, then read our article that deals with a Note 9 that’s not charging out of the box.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your new Samsung Galaxy Note 9 charges so slow?

The following easy procedures will be able to help you determine what the problem is. If it’s fixable on your end, then your Note 9 should be fast charging after this. If not, that’s a valid reason to bring your new premium device back to the store and have a technician take a look at it. It might be replaced if the tech can’t make the device charge normally again. With all that being said, this is what you need to do…

Make sure fast charging feature is enabled

While this feature is enabled by default, it’s possible you have changed some settings in your phone. So, before anything else, check the settings to know if the fast charge feature is enabled or not. Go to SettingsDevice maintenanceBatteryMore optionAdvanced settingsActivate Fast cable charging option.

If it’s already enabled, try to do the forced reboot to refresh your phone’s memory and reload all apps and services. It’s also possible that the problem is due to some glitches which occur from time to time. To do this, press and hold the volume down button and the power key simultaneously for 10 seconds. Your phone will reboot like it usually does but more often than not, it fixes almost all minor problems like this. But if the slow charging issue continues, then move on to the next procedure.

Try charging your phone while it’s powered off

There are some prerequisites before you can enjoy the fast charging feature like the screen should be turned off while charging and it should not heat up because it will automatically disrupt the feature.

When your phone is powered down, all prerequisites are already done so if there are no other issues, your phone should be able to fast charge. It’s very important that you try this procedure as it will determine if there’s a problem with your phone or not.

I suggest you try using the wired charger while doing this because it works perfectly, it most likely that wireless charger would also work without a hitch. If the phone continues to charge very slowly even when it’s powered off, then you have no other choice but to do the next procedure.

Reset your phone and find out if it charges fine after that

The firmware plays a very important role in the charging process. If there’s an issue that affects some services, then you can expect problems like this to occur every now and then. To address or rule out such possibility, you need to reset your phone. It’s also a preparation just in case the problem continues to have charging issues after it. Make sure to backup your important files and data as they will be deleted during the process. After the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, try charging your Galaxy Note 9 while it’s powered off. If you think it’s still slow, then it’s time to pay Samsung store a visit and have the new device checked.

RELEVANT POSTS:

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Oppo R11s that won’t charge or stopped charging (easy steps)

Just because your Oppo R11s no longer charges doesn’t mean it’s battery is damaged or it has a hardware problem. There were cases I’ve encountered wherein the not charging problem is due to a minor firmware issue. Now for those who believe that the charging process is between the charger and the hardware only, well, you’re wrong because the firmware plays a big role in the process. In fact, the phone with a malfunctioning firmware will also experience this problem.

Now, in this  post, I will tackle this problem again but this time with the Oppo R11s being the subject of our troubleshooting. This is for the benefit of our readers who own this phone and are currently having similar problems and also for those who reached out to us asking for assistance. Continue reading as this article may help you one way or another.

For users who found our site while trying to find a solution to a different problem, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Quick fix for Oppo R11s that’s not charging

There are two situations that we need to take into consideration here. The first one is when the phone is still powered on and the battery is already on a critical level when this problem occurred. In this situation, all you need to do is restart your phone especially if the issue never happened before. I encountered this one a few times already and the reboot will refresh your phone’s memory and reload all core services including those that handle charging. After the reboot, connect your phone to its charger that’s, of course, plugged into a working wall outlet.

The second situation that we have to address is when the phone already drained its battery and won’t respond when you connect it to its charger. This might be just a system crash issue. As I said earlier, the firmware plays a big role in the charging process. If your phone completely drained its battery, there’s always a chance that the firmware crashed just before the phone shut down. A system crash will leave your phone completely dead and unresponsive but there’s always something you can do about it and here’s how…

  • Press and hold the Volume Up button and the Power key together for 10 seconds.

It’s what you call Forced Restart which simulates battery disconnect. If Oppo R11s had a removable battery, then we just have to pull it out and press and hold the power key for a minute to fix this problem but it has a non-removable one so that’s what you need to do. If the phone still won’t respond to it, try pressing and holding the Volume Up button first and without letting go of it, press and hold the Power key and keep both keys held together for 10 seconds. If the phone won’t respond to its, do connect it to its charger and do the same process a few times.

If your Oppo R11s still won’t charge after doing these methods, then you have to troubleshoot it.

Troubleshooting Oppo R11s that won’t charge

If you just bought your phone and then this problem happened, bring it back to the store and have them replace it–a brand new phone should work without any problems. However, if you’ve already been using this device for a few months now and then this issue started, we need to troubleshoot it to determine the cause and hopefully fix it. But bear in mind that there’s no guarantee we can fix this…

Check for signs of liquid damage

It is important that you begin your troubleshooting with this because Oppo R11s isn’t a water-resistant device so it’s prone to liquid damage unlike other flagship devices with IP67 and IP68 ratings.

The first area you need to check is the USB or charger port because it often serves as the gateway of liquid. Had your phone been splashed with or dipped in water, you can almost be certain that there would be power-related issues.

Regardless whether there are traces of liquid in there or not, it’s better that you clean the area. Use a cotton swab to do so or you may insert a small piece of tissue paper to absorb the water if any.

Being the owner of this device, you should know if the phone got wet sometime in the past. Take note that if water found its way into your device, it may take several days before the moist reaches the circuits and cause havoc.

Try charging in Safe mode

I also personally encountered an issue in the past wherein some third-party apps cause the phone to malfunction and affected its core functions including charging. This is another possibility we need to rule out but aside from that, it’s also better to know if the phone works perfectly fine when only the core services and apps are running. So, if your device still has enough battery for a reboot, I suggest you boot your device in safe mode and try charging from there:

  1. Press and hold to Power key.
  2. When “Oppo” logo is displayed, release the key On.
  3. Immediately after releasing the Power key, hold the key Volume down .
  4. Keep holding down the Volume Down key until the phone finishes rebooting.
  5. Release the key Volume down when you see Safe Mode appear in the lower left corner of the screen.

Alternatively, you can just press the Power key while your phone is still powered on and then tap and hold Power off. Then confirm that you want the phone to run in safe mode.

However, after if your device won’t power on or if the battery got drained, then there’s nothing much you can do about it. You may try using other chargers or try connecting your phone to a computer to know if it responds. But aside from this, it’s better that you bring the phone to the service center as there could be some serious hardware problem we don’t know about.

I hope that this troubleshooting guide can help you one way or another. If you still need our help, feel free contact us anytime. We’ll be more than willing to help you fix issues with your phone.

Galaxy S7 touchscreen not working properly, other issues

The first three issues in this post addresses questions about the #GalaxyS7 screen. One of these reported issues, S7 touchscreen not working properly, is discussed here briefly. Keep in mind that our blog does not provide hardware troubleshooting or diagnostics so if you find the solutions rather direct or not helpful at all, that’s mainly due to one reason — the reason for the issue is hardware in nature. As a rule, we always suggest that users allow professionals handle any hardware issue but if you think you can fix your own issue yourself, look for other online guides that might help you.

S7

Below are the specific topics discussed in this material:

  1. Galaxy S7 screen is black and unresponsive
  2. Galaxy S7 touchscreen not working properly
  3. Galaxy S7 screen flickers if brightness is not set to maximum
  4. Galaxy S7 can’t reply to automated SMS
  5. Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 screen is black and unresponsive

It seems my screen isn’t working…like i turn on the phone and i don’t get a boot animation or anything, just a black screen. nothing ever shows up.

Also the touch screen was working when i first restarted the phone because i heard the phone unlock with the water drop sound on the lock screen but since i restored the phone in Odin (with the black screen) even when i boot into recovery and download mode it’s still a black screen.

I have never dropped my phone nor has it ever been water damaged. So i have no idea why this happened…i was using the camera app and the screen just went black on me. so anyone got an idea what’s wrong or how to fix it?? — Wenganga

Solution: Hi Wenganga. A black screen caused by an operating system glitch or an app bug is one thing and black screen issue due to a hardware malfunction is quite another. The most effective way to know if you have a hardware problem or a software one is by doing a simple restart. If the screen remains black during the initial boot up, that’s an indication of hardware defect. The initial screen that shows your carrier’s logo or Samsung logo works independently from the operating system and is run by the bootloader. Thus, if you are not seeing either the carrier splash screen or the Samsung logo screen (while the bootloader loads) that’s an indication of hardware problem. This is the same reason why nothing shows up and the screen remains black if you boot your phone in download mode or recovery mode. To fix this problem, you must bring it to Samsung or a reputable third party repair shop so your device can be checked and fixed.

Problem #2: Galaxy S7 touchscreen not working properly

Just 2 days ago my phone started glitching when I’d try to text. The bottom of my keyboard is unresponsive and even when I am trying to text only, the key board is over sensitive it erases too much or a adds too many words by itself. The keyboard has a glitch not just in texting but texting on Google, basically at any time I use the keyboard.

I tried to hard reset. Reboot delete cache. I even pressed *#0*# and that led me to the touch screen with the x axis to manually touch. once I got to the bottom of the axis it doesn’t let me fill in the bottom part, which makes sense because I’m having most trouble on my key board toward the bottom. For instance thru text i have to press the emoji section 3 times before it opens and press each emoji 3 or 4 times before it allows me to place it in text.  Please help me I’ve tried everything.  I’ve never dropped the phone and the phone is 2 weeks old. — Kristina

Solution: Hi Kristina. The result of the service menu test that you did (by pressing *#0*#) is evidence that a portion of the touchscreen is defective. This means that the lower portion of the screen has lost its ability to detect input like your touch. This problem can be caused by a faulty touchscreen itself, or some components of the screen assembly. Unfortunately, there is no amount of software troubleshooting that you can do on your end to fix this. You must call Samsung or your carrier so you can have the phone replaced.

Problem #3: Galaxy S7 screen flickers if brightness is not set to maximum

So i have this device for like 2 months. I bought it from Romania, and got the Exynos processor version though the reseller who says it is with Snapdragon actually. First of all, i first encountered some a very uncomfortably overheating which made the aluminum edges to be hard to keep in hand. I ignored this problem at first, though i was pretty frustrated that my friend with another S7 Edge didn’t encounter any overheating problems.

The real problem is that 2 or 3 days ago my screen started flickering when the brightness was any lower than the maximum. Flickering gets worse once with the less brightness. Just after a day, my screen only appears green and i can do nothing on my device. I just want to know if there is something to do with the device, which i hope won’t happen since the retailer will give all my money back.

I will never buy any Samsung again after this pretty amazing experience with their best model by far. — Vlad

Solution: Hi Vlad. The first thing that you want to do is check if the issue is due to a third party app. You can do that by restarting the phone in safe mode. Here’s how:

  • Turn the phone off.
  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode prevents third party apps from running so if one of them is the culprit, the screen should work normally. If the problem remains though, the next thing that you can want to do is factory reset. To do that, follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset restores all settings and built-in apps to their original factory state. If the screen issue is caused by a glitch that developed after some time, it should be eliminated by this process. However, if the problem remains after a factory reset, an unknown hardware issue should be causing the screen to behave erratically. Contact Samsung or the retailer to get a replacement unit.

Problem #4: Galaxy S7 can’t reply to automated SMS

I get automated text messages from our laundry service asking if we want them to stop by and pick up laundry that day. Reply Y if yes. Whenever I reply with Y, the message fails. I have the same issue with a local bakery that texts us coupon codes and asks for a reply to claim them. Same issue as the message fails when I try to reply. I have to think it has something to do with these types of automated messages. I do recall the first time I tried to respond to one and a message bubble popped up and I accidentally tapped my preference to probably be “Do not allow messages to be sent to automatic texts” or something like that.  Once I tapped it, it said that it would remember the preference. So how do I reset that preference so that I can respond to these text messages? — Brian

Solution: Hi Brian. If you were able to send a reply to automated SMS previously on this device, the best thing that you can do is to restore the default settings of your Messaging app to default. There are two ways to do that. One is by clearing the data of the said app. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Application Manager or Applications.
  • Tap the All tab.
  • Look for the app in question and tap it.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tap Clear Data.

Tapping the Clear Data button is the virtual equivalent of re-installing the app. Doing so deletes your text messages.

If deleting the app’s data won’t fix the issue, the next best thing to do is by doing a factory reset.

Problem #5: Galaxy S7 won’t read SD card | Galaxy S7 overheating issue

Hi! Not sure if this is a software or hardware problem yet.

My notifications popped up last week saying my SD card was damaged and may need to try reformatting it. I couldn’t do it for a few days, due to dealing with personal issues that kept me extremely busy. But on Friday I noticed the CPU was overheating, so I decided to see if a factory reset would solve that problem. Well, it didn’t. And the SD card message popped up again, so I, reluctantly, reformatted the card.

Then my husband and I went on a trip over Memorial Day weekend. While we were away, the SD card fouled up again after I had been using the GPS on my device for our trip, causing it to get really hot. I immediately stopped the GPS and put my device into sleep mode till it cooled. (Unfortunately, I couldn’t remove the card till we got home, since you have to have the silly tool to do that, which I keep in the box my device came in…). Anyway, I think the SD card error appeared during the overheating, this time. It seems that was what alerted me to the overheating this time.

So I’m wondering if I got a bad SD card. It says it’s Samsung EVO microSD (128GB), but I ordered it from Amazon and it took a month to arrive (so, it came from China).

Unfortunately, I didn’t get insurance with my device…I guess because I never needed it before…

Anyway, I was just wondering if you’ve ever encountered a problem like this one on the Galaxy S7 or on other similar Android device.

Oh, and now my device won’t recognize whether an SD card is even in it. It has a message to “mount SD card,” but it is grayed out and un-“clickable” whether card is in or not. I performed soft reset. Nothing changed. (I didn’t notice this problem till I tried to remove SD card, assuming it was a bad one.)

Another thing I’m wondering if it may have started this issue is that, maybe 2 months ago, my charger and cord that came with my device slowed way down, and so I started using another charger instead. And then I started using a heavy duty Anker cable I had with the original charger that came with my device, thinking just the cable was bad. It charged fine when I was using the phone charger, but when I started using the Anker cable I had to immediately quit due to it feeling hot at micro USB port area, and I went back to phone charger, which seemed ok.

Anyhow, I’m hoping I haven’t fried, or partially fried, my device.

Please let me know if you think there is a solution to this (these) issue(s).

Thanks! — Gina

Solution: Hi Gina. When it comes to issues similar to yours, an average user has a very limited set of options in terms of troubleshooting. That’s because identification of the real cause is difficult to achieve in the first place.

For your first problem regarding the SD card, the only thing that you can do is to try another one so you can observe what happens next. If the second SD card suffers the same fate, that is, it gets corrupted like the first, you can assume that the device is somehow causing the SD card to malfunction. This can be due to a faulty hardware (probably connected to the overheating issue), or a software glitch. Because there’s a possibility that software error may be the cause, we recommend that you  do the basic software troubleshooting like clearing of the cache partition, booting in safe mode, or factory reset. If you’ve already done all the software solutions without getting any positive result, that’s the time that you want to consider having the phone checked.

For reference, here’s the steps on how to wipe the cache partition of a Galaxy S7:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

For your second issue (overheating), this may also be due to software glitch or bad hardware. Sometimes, third party apps or services can run constantly in the background. This forces the processor and other components to run all the time. The more active the processor, the hotter the inside of your device becomes, resulting to perceived overheating. If you suspect that software is to blame, try to factory reset your S7 and observe it for 48 hours without any apps. This will give you enough time to see the difference.

If the phone continues to overheat even without the third party apps, you can bet hardware is to blame. Find a way to have the device checked or, better still, replaced.

 


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