Archives for

Can’t transfer files to PC

Can’t transfer files from Galaxy S6 edge plus to PC, won’t connect to Gear Fit 2, other issues

Hello Android community! Welcome to another #GalaxyS6 post. We’ve been getting more and more S6 issues so you can expect to see an increasing number of S6 posts like this one.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stops making sound notifications after an update

Galaxy S6 32GB (Verizon)

Model Number: SM-G920VZKAVZW

My Galaxy S6’s ringtone and text message tone keeps kicking off.  When this happens I go to my settings, under sounds and check the ringtone which does not work.  It also won’t let me out of this setting. I then hit the center button on the front of the phone, (the home button), my screen turns completely black but my icons remain the same color.  My ringtone sound and text messaging won’t work until I restart my phone.  I have to do this a few times a day.

Also, when I restart my phone, I no longer have have a Samsung Startup Sound.  There was a major software update on 4/27/17 (G920VVRS4DQD1) and since then, I lost not only my startup sound but when someone calls me, there’s no ringtone and when I receive a text, there is also not sound.

I went to the Verizon where I bought the phone and they can’t help me.  Can you please assist me as to what is wrong with my phone?  What is the use of having a phone if I have no sound? My phone just vibrates. Can you please help me. Thank you. — Cathy

Solution:  Hi Cathy. Try to see if a third party app is causing the problem. This is done by restarting the phone to safe mode. Safe mode blocks third party apps and services from working so if this issue is caused by one of the third party apps, it shouldn’t occur. Below are the steps on how to start your S6 to safe mode:

  1. Turn off the phone.
  2. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  3. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  4. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  5. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the issue remains when the phone is on safe mode, your next move would be to wipe the cache partition. This will ensure that the system cache is refreshed. System cache sometimes get corrupted after an update or installation of apps so you want to ensure that it’s refreshed. Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Finally, if nothing changes after doing the two procedures above, you should consider doing a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: PC won’t detect Galaxy S6 edge plus after rooting

Hello. I appreciate you guys hearing me out on my issue since I’ve pretty much exhausted all options on how to go about it. I have two SM-G928T Galaxy S6 Edge plus that I’ve own for two years now and both have been rooted before and pretty much have been running the same apps as well.  Now at the time that was rooting the phones I encountered several unstable roots that would cause all sorts of problems.  Finally, I was able to find a very stable root and went with it. Out of the blue, however, one of them began having battery issues like the charging port flickering on and off as if I was plugging it in and out very rapidly or sometimes I would seize to charge all together. Then I realized that it wasn’t even being detected by my PC even though it had been doing so before. 

So I did some research and started by using a different charging cable because apparently there was two types of charging cables one strictly for charging only and another for data transfer. So I’ve used several with no success, then I read that third party apps can sometimes cause operating systems issues so I deleted most apps and still no results. Eventually, I unrooted the phone by full factory reset.  Now, the charging port works for charging and it can now detect USB drive via OTG cable but it still won’t be recognized by my PC or any other PC for that matter.  And yes I failed to mention that the developers mode is on and the USB dubugging is on but still not working and worst off, my gear VR won’t recognize it either. My other phone is working perfectly. I also tried updating the firmware to 7.0 Nouggat and still nothing.  So this is where I’m at and any feedback is very much appreciated.  Thank you. — Anonymous

Solution: Hi Anonymous. First off, we want to make it clear that we assume you’re aware of the risks that can come out of rooting or modifying your phone’s software.

Although there are a lot of excellent root and custom software in the wild, majority of them have not been validated in all Android devices. A lot of these rooting and custom software are buggy so many users are continually experiencing troubles with them. In some cases, flashing everything back to stock can fix issues, while some systems may not be able to shake them off completely. If you’ve already tried flashing the original firmware version before contacting us without any positive result, you’re out of luck. You’ll have to accept the fact that you may have just damaged your phone’s software for good.

Secondly, the only suggestion that we provide in this blog are basic software troubleshooting. We don’t support rooting- or flashing-related problems other than suggest flashing to stock. Solutions to rooting or flashing problems are specific to the root or flash software you tried so the course of action that you can do is to talk to the developer or engage the community that uses these same software. Only these people can help you or direct you to a solution, if it exists in the first place. There’s no one-size-fits-all solution for rooting or flashing issues other than, again, flashing everything back to stock.

Problem 3: Galaxy S6 won’t connect to Gear Fit 2

Hi. I have a Galaxy S6 and it seems to be ok when connected to my Gear Fit 2, by that I mean Bluetooth is connected well enough to display notifications, text messages etc on my watch. However, I would like to install other apps specifically for the Gear Fit 2 such as calculator, watch, messages etc. When I try to run these GF2 apps the phone says I should install gear fit manager first. I have done so but still no joy.

I also have an app called Open Fit by SolderByte. When opening this Bluetooth is enabled, I scan for Gear Fit and it sees it – then I select my GF2 device (Gear Fit2 8BBE). Next I select connect – which is where it fails (message Gear Fit connect failed). Perhaps I am using an incorrect gear Fit manager – if so – could you please point me in the right direction to where I can install? Thank you for your time. Any further details you need please let me know. — Mark

Solution: Hi Mark. You’re dealing with 2 devices here so any one of them can be the culprit. It appears though that you seem to think that the problem only lies on your phone. Make sure that you troubleshoot both devices to fix the issue. Below are things that you must do (in this order):

  1. Wipe the cache partition of your S6.
  2. Factory reset the S6.
  3. Make sure that you use updated apps before attempting to connect the Gear Fit 2.
  4. Light reset Gear Fit 2.
  5. Factory reset Gear Fit 2.

If all of these steps won’t fix the issue, contact Samsung for support.

For reference, here are the steps on how to light reset and factory reset the Gear Fit 2:

Gear Fit 2 Light Reset

  1. Press Home button on your Gear Fit 2.
  2. Touch Settings.
  3. Scroll down and touch Gear info.
  4. Scroll down and touch Reset Gear.
  5. Touch Light Reset.
  6. Touch the check mark.

Gear Fit 2 Factory Reset

  1. Press the Home button on your Gear Fit 2.
  2. Touch Settings.
  3. Scroll down and touch Gear info.
  4. Scroll down and touch Reset Gear.
  5. Touch Factory Reset.
  6. Touch the check mark.

Problem 4: Galaxy S6 Recent apps key, other settings stopped working after a restart

Recents key, camera quick launch, long tap for wifi, and notification bars. They all stopped working after my unit restarted more than a couple of times. This happened before (the restarting) so I didn’t think much of it until I noticed that the settings were restored its default settings. I tried wipe cache partition, rebooting, checked *#0*# (which btw changed colors), and restore settings but none of them worked. — Czareena

Solution: Hi Czareena. The first move you want to try is to boot the phone to safe mode to check if the problem is due to a bad third party app. If nothing changes, do a factory reset. Refer to the steps above.

Problem 5: Wet Galaxy S6 active screen has horizontal colored lines

Hello, I have a Samsung Galaxy S6 active. It got dropped in a pool, so I put it in rice for a few days. I tried turning it on today, and it did turn on, but the screen has horizontal colored lines. I can’t see anything on the phone, but can tell it is working because it click’s when I tap on it. I’m not sure if all it need is a new screen or if there is something more. I’m not going to try fixing it, but I was simply wondering if it could be fixed if I brought it to a phone repair shop. Thank you! — David

Solution: Hi David. There’s only one thing that we can say to you in this case: if you’re lucky and water damage is only isolated to the screen assembly, replacing this part should fix it. Otherwise, you’re probably better off with a new phone.

Problem 6: Galaxy S6 screen won’t turn on

My Samsung Galaxy S6 won’t turn on even after testing the solutions listed on multiple websites (including this one). Some weird things would happen after some testing like after holding down the power key and home key, a bright white light came up on the LED circle near the top left. Once it stayed for awhile and then disappeared and another time it slowly starting becoming red and when it was fully red it disappeared. It seemed to have happened overnight. I charged it to around 90% with the fast charger setting then used normal charging when i went to sleep. I woke up and the LED was fully red for a long time. — Ajay

Solution: Hi Ajay. We don’t think we’re getting the full picture you’re trying to describe here but if you can’t do the usual basic software troubleshooting like a master reset/factory reset or boot the phone to alternate modes (provided below), you should send the phone in.

Below are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 7: Can’t transfer files from Galaxy S6 edge plus to PC

I have tried for many hours to transfer my pictures on my Samsung galaxy s6 edge plus via USB port to my HP laptop. Every time I plug in my phone to my computer it just pulls up my previous pictures already in my Gallery on my computer. I then receive a message saying that it doesn’t detect there are photos that needs to be imported. I looked into my devices and noticed that my phone isn’t getting read as a phone, its getting detected as a MP3 player. All I am trying to do is transfer my pictures from my phone to my computer and it won’t let me. I am getting so frustrated, I have tried what seems like EVERYTHING to get it to work. — Lexie

Solution: Hi Lexie. Try using Samsung’s Smart Switch app and see if that will work. Below are the steps on how to move files once you’ve installed Smart Switch on your computer and phone:

  1. Open the Smart Switch app on your PC.
  2. Connect your Android device to your computer via USB cable.
  3. Make sure your phone is unlocked.
  4. On the Smart Switch app click on MORE at the top right.
  5. Click Preferences.
  6. Click Backup items tab. In this tab, you will be able to customize what items to copy and keep as back up. All items are selected by default by if you want to speed up the copying process, you may want to select the important boxes only.
  7. Once you’ve selected what items to include in your backup, click OK. Otherwise, simply click Cancel.
  8. Click Backup.
  9. Tap Allow on your phone if Smart Switch asks for permission.
  10. Once the backup is complete, you get a breakdown of all the data that was successfully backed up. Click OK to finish.

Problem 8: Galaxy S6 screen not working, red vertical line showing from top to bottom

Recently a black spot (about the size of a pea but jelly bean shaped) appeared on the top left hand of my screen. After that, when it went into sleep mode the screen stayed black. I did a hard reset and the black spot was still there and i couldn’t use that side of the screen. A day later vertical red and green lines appeared, running down the middle of the spot the length of the phone. Now every time the phone goes into sleep mode I have to do a hard reset to use it. I have tried erasing everything and resetting it to factory and also rebooting it in safe mode to no avail. I am not sure what version I am running but it says it is currently up to date. Please help! Thanks. — Kelly

Solution: Hi Kelly. There’s no sugarcoating in this one, your phone’s screen is a mess. You can’t fix that by doing some software solution. Have it repaired or replaced.

Problem 9: Galaxy S6 won’t charge when connected to car charger

I am having problems charging my Galaxy S6 when charging it in the car or works van. I have tried 2 different leads, it charges fine at home when it is connected to the mains and when connected to the computer using the same USB lead that doesn’t work in the car or works van. It seems to have happened since it was updated to version 7.0. I have had a look on various google sites but not found a solution.  —  Iraybould

Solution: Hi Iraybould. If you’re positive the problem occurred right after an update, you must do three things:

  1. Wipe the cache partition
  2. Do factory reset.
  3. Revert software back to its previous version via flashing.

The third option is a risky procedure and requires some research on your part. Make sure that you know what you’re doing before actually flashing the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 screen keeps flickering when auto lighting is enabled, calls keep dropping, other issues

Here’s another #GalaxyS6 post for you. As usual, we bring you a number of S6-related problems reported to us during the last few days. We’re looking forward to posting more of the same articles in the near future so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 can’t transfer photos to computer

Two problems: 1) Not able to transfer photos using MTP or PTP after update, and 2) No audio transmit on phone calls after factory reset.

For over a year I have transferred photos from the S6 to Mac using the MTP option under charging notification when using the USB/charging cable that came with the unit. After an auto update a few months ago, this option is no longer available.  Now when I click on the charging notification I get a page with battery options for power saving. I also get a message saying the phone is charging slowly and to use the original charger. I attached another S6 phone using my cord and my Mac and was able to transfer the photos as before.

I tried an online chat with Verizon and for over an hour the agent walked me through a number of troubleshooting tests, checking all the settings, activating USB debugging, soft reset, etc. He told me the last resort would be a factory reset and that I needed to backup my photos and contacts before doing that. Yesterday I went to the Verizon Corporate Store and for three hours we tried everything including the backup and factory reset. The phone still has no MTP or PTP options page when clicking on the charging notification. Under settings, Developer Options, the USB configuration is set to MTP. I realize I can use the Google Cloud but it is very cumbersome and time consuming to upload and download photos that way.

When I returned home after the factory reset, I received a phone call and they could not hear me, there was no audio transmit. I again used the Verizon online chat for two more hours of testing to no avail. The only way I can use the phone now is on speaker phone. The voice recorder also works fine. They tell me I need a new phone. Could the factory reset have caused the new problem?

Thanks for any information or suggestions you may be able to add. — William

Solution: Hi William. If both problems occur after doing a factory reset (via Recovery mode) and without any apps installed, their most likely cause is bad firmware. One of the reasons (though it’s rare) for problems after installing an update is poor coding. This means that the update you installed was built inefficiently, hence causing bugs to a system. If this is what happened in your case, there should also other users affected by it since updates are released in batches. The thing is, there’s really nothing much that an end user can do about it. You can either demand for a new replacement phone and hope that it doesn’t cause you any problems at all come another update, or you can just ignore the problem for now and wait until it’s patched.

If your carrier can provide a replacement device, we recommend that you go for it.

Problem 2: Galaxy S6 screen keeps flickering when auto lighting is enabled

Hi Samsung. Recently my Samsung Galaxy S6 screen has begun flickering in low light. It continued to do so for a few weeks until it became increasingly bad. In the morning when I woke up to grab my phone I’d press the middle button and the screen would be black. It didn’t matter how many times pressed it, the screen would remain black.

Once I turn the auto lighting off it is fine. However, when I return it to auto it begins to flicker in low light again. I have done a factory reset and taken it to many service centres who are unable to help me as they do not understand the issue.

I have read many concerns about this issue on this page in the same way and all of the responses tell me to do what I have already done. Please could you help me with this!  — Sofiadevita97

Solution: Hi Sofiadevita97. We’ve heard of this issue for some time now but we still can’t figure out if it’s a glitch in certain firmware versions, or if it’s caused by bad hardware in some batches of this device. There’s no official word from Samsung or from Google about it so we can’t say it’s a known issue. Like in some odd cases before, it’s possible that there’s a certain batch of these devices that have this problem. We are positive though that it’s not a common issue, at least, for Galaxy S6 devices if we take into account the millions of such devices in the wild.

Like in most isolated cases, the direction that you should take is to exhaust all possible software troubleshooting including factory reset and flashing (if you can manage). If you want to go with flashing, start by installing the original firmware that came with it (most probably Android 6.0). If these software troubleshooting won’t fix the problem at all, have the phone replaced.

Problem 3: Galaxy S6 calls keep dropping

Hi guys. I have Samsung Galaxy S6 and while on the phone, talking to someone, the call will either drop or will go to hold itself. The sensor is fine, I tried to check if the screen goes black when it’s by my ear. I am definitely not pressing any button during call, reception is always good, plus this is happening to me on my second S6 already. It’s sooo frustrating, because sometimes I am talking to someone for 30 second without knowing they can’t hear me and then they can hear me again. Sometimes call just drops.

I tried to do soft and hard reset, update software, even pressing the home button during call to go to homescreen, just to make sure I’m not touching hold button. I think I tried everything. Thanks for your help guys!! — Alex.voznak

Solution: Hi Alex.voznak. If the proximity sensor works fine, then your next move is to check whether it’s due to a bug in the phone app you’re using. Make sure that you wipe it’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.
  6. Tap Clear Cache button first and observe how calls work afterwards. If nothing changes, do the Clear Data option.

Should the issue remain after doing the two steps above, you should then try to see what happens if you use another phone app like Facebook Messenger, Google Hangouts, or any similar app.

If you tend to install apps without checking their sources, it’s possible that a bad third party app is behind the trouble. Try to observe how calling works when the phone is in safe mode. Safe mode blocks third party apps and services so if one of the apps is responsible, the issue won’t occur. Below are the steps on how to boot your phone to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem continues even when you boot your S6 to safe mode, you should then try a factory reset. If that won’t fix it either, contact your carrier for support.

Problem 4: Galaxy S6 screen won’t respond, stays black

I have had my Samsung Galaxy S6 about 2 to 2 and a half years. Just Saturday night while I was at work, I pulled my phone out of my pocket to check the time and the screen was fading. Mind you, I stand at work all day long with my phone in my pocket and had not dropped it at all that day. I have dropped this phone many times in the past and it’s never done this, and only one drop a year ago resulted in multiple cracks across the back of the phone. When I woke up the next morning, Sunday (6/18/17), the screen had completely went out. It was on vibrate before it went out so I can still get calls and hear that messages are coming in, but I can’t see anything. The only things that still work are the LED lights at the top and bottom of the phone. My insurance is void because of the cracks and I have tried all the different methods of trying to get it to cut back on (hold down the volume, power, and home buttons in different combinations), but NOTHING is working. The phone restarts but nothing happens to the screen. I don’t have any alternatives and money’s tight so the phone probably won’t be paid off and upgraded any time soon. Are there any other ways to get the phone screen to work again, or am i just screwed? — Lauren

Solution: Hi Lauren. If the phone screen remains unresponsive and nothing comes out positive when you try all hardware button combinations, you can assume the screen assembly is broken. To fix that, you must send the phone in. We know a paid repair may not be an easy option for you but it’s the only way to fix a bad screen. There’s no software magic or hardware button combinations that you can perform to fix a malfunctioning hardware.

Problem 5: How to unlock FRP-locked Galaxy S6

I rooted my S6 because I wanted SuperUser access to use an interactive shell. I did a factory reset beforehand and then I set up my Google account after the root was completed so I could have access to the Play Store to get the apps I wanted. My S6 had been having battery issues (I recently upgraded to S8) and it died. When I try to start it, I get the “Custom Binary Blocked by FRP lock” error and the phone won’t turn on. I’ve read that FRP is automatically turned on when a google account is connected, and that is why I’m getting the error. Is there any way to get around the FRP lock so my phone will turn on? — Kalebschulz

Solution: Hi Kalebschulz. There’s no official workaround if your phone gets locked due to FRP. You must enter the correct Google account credentials in order to unlock the device.

Some users were reportedly able to unlock an FRP-locked device by flashing the firmware though we haven’t tried it so we can’t verify them ourselves. Try to visit Youtube and find videos that demonstrate workarounds for this issue.

Problem 6: Galaxy S6 stuck in boot loop after an update

In May, my daughter allowed a recent system update to run on her phone, and now it won’t work anymore. She doesn’t know the version, but it was the update it forces us to do in May. (Note: My Galaxy Note 5 hasn’t been the same since that update either, but I am still able to use my phone after a successful factory data reset.) It goes from the Samsung Galaxy S6 screen to “Installing System Update” w/Android guy screen to error screen with yellow triangle/black exclamation point/dead Android guy screen, in that order. She tried to factory reset, but it wasn’t successful. Acted like it was restarting, but then different error screen than this one, then shut off and started this endless error loop. Sure would love to have some help with this! — Scopeland062611

Solution: Hi Scopeland062611. If the phone started having the problem after a carrier-provided over-the-air update was installed, then the best thing option for you right now is to let your carrier handle the situation. It was their update or firmware that caused the problem after all. They should either fix the phone, or replace it.

If carrier repair or replacement is out of the question, you can try flashing the bootloader. Bear in mind though that this procedure may not work at all and can potentially brick the phone for good if not done correctly. If you haven’t tried doing this before, you should do research first so you’ll be familiar with the steps. Below

are the steps on how to flash a typical bootloader. The exact steps for your phone may be slightly different so make sure to find a good guide on how to do it properly.

The steps below are only for demonstration purposes:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 7: Galaxy S6 screen remains black, won’t turn on

Well you see yesterday my phone was working absolutely fine but though during when i was sleeping i charged as it was dead aka out of battery. The next morning i woke up and phone had a black screen with nothing responsive and the phone was extremly hot and somehow i was unable to turn on. I’ve tried methods on Youtube be draining the battery and charging again but it dosent work. Also when i charge the phone starts to heat up but i can’t turn it on and nothing shows up at ALL. I’ve attempted to use other chargers and different location but it hasn’t worked. I’ve tried not charging it for a day and charge it once again it still doesn’t work and i honestly think it’s a physical problem as it was working fine but when i charged it and woke up it didn’t work. So how am i suppose to fix this? — Anthony.sao

Solution: Hi Anthony.sao. Try to see if you can turn the phone on to other modes so you can do follow up troubleshooting. If your phone stays unresponsive, send it in for repair or replacement.

Below are the steps to turn the phone on to other modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 8: Galaxy S6 bottom screen has white snow

I was charging my phone on the Samsung WIRELESS charging pad like I’ve always done and when I woke up it had a screen that I’ve never seen on the front of it. 3/4 of the screen from the top is a dark burgundy color with it saying “Samsung Galaxy S6 Edge Powered by Android and the bottom other half of the screen is covered in white snow…the kind of white snow that would be on an old TV screen. This is new.

Also when I plug it in manually to charge…the same color screen comes up with the white snow at the bottom of it but it has an empty battery charging icon on it instead. Both screens that appear like that only stay on for a couple of seconds and then it goes back black. SIDE NOTE…I’m not sure what operating system is on the phone.         — Sim0ne99

Solution: Hi Sim0ne99. Try to restart the phone to Recovery mode (steps given above) and see if the screen issue stays. If it does, that’s a confirmation that the screen assembly is not working right. In that case, you should contact Samsung or any relevant party so it can be repaired or replaced.

Problem 9: Galaxy S6 edge keeps freezing and turning on and off

I have been having some issues with my Samsung S6 Edge lately. it started freezing up then kept turning on and off then it just turned off and won’t turn on. I followed the steps on your website and got it to turn on. it works for a couple days and just turned off by itself and would not turn on, in either safe or recovery mode. i had to take it to a technician who opened it up and applied a solution to the board. it started working fine until it turned off on its own yesterday. I have managed to get it started again but i need to rectify the problem. I seems to me to be a software issue. Would it be a good idea to flash the phone or can you advise what i should do. Please to hear from you soonest.  — Jeffrey.browne

Solution: Hi Jeffrey.browne. When it comes to Android troubleshooting, the most that you can do is usually a factory reset. If you’ve tried that without any positive result, you can also try to flash it, if you can manage it. Keep in mind that flashing can potentially brick the device so you want to make sure that you know what you’re doing.

We don’t think this is a software issue though so if there’s no change after a factory reset and flashing, consider a phone replacement.

Problem 10: Galaxy S6 edge won’t turn on

Hey Droid bro. I have Samsung Galaxy S6 Edge sm-g925f. It was on marshmallow update when I bought it. While using it, it randomly crash and hangs on but a normal restart used to solve the problem. But yesterday when i opened up camera app it just froze and when i tried to restart it, the screen went black and since then nothing shows up on the screen . I tried your troubleshooting guide but no help. I tried booting up in recovery mode and in download mode but nothing shows up. I plugged into the charger but no signs of luck. I am really worried. I shall be very thankful if you help me out. Thanks. — My7h5542

Solution: Hi My7h5542. If your phone won’t turn on, there’s obviously nothing much that you can do. The only suggested troubleshooting in this case is to try turning on the device to other modes — Recovery mode, Download mode, and Safe mode. If the phone refuses to boot up to any of them, you must send it in. Your phone needs to be checked so you’ll know if it can be repaired, or if a phone replacement is needed.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 won’t read SD card, won’t recognize apps stored in SD card, DCIM folder is missing, other issues

As promised, we welcome you to another post that discusses #GalaxyS6 problems and solutions. We hope that this article will be of help to our Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 losing battery power faster after installing an update

I was suspicious of the battery drain (I thought it might just be me), so I charged phone to 100% at 10pm at night. Made sure all apps were updated, closed all open apps, wi-fi on, all notifications turned to silent, then unplugged the charger. By 8am the next day the battery was down to 16%. During the day when I’m actually using my phone, the battery now drains even faster. Figured out this started happening right after the recent update (that also made the text too small to read without my glasses on). Any help you can suggest? — Goodjujucami

Solution: Hi Goodjujucami. Battery drain issue is almost always caused by poor usage habits more than anything else but if you’re 100% that it suddenly occurred after installing an update (this is often a common scapegoat), then it can only one of the following:

  • an app/s (pre-installed or third party) may have suddenly become erratic
  • power management of the device is poorly implemented or not working
  • there’s an unknown operating system glitch behind the trouble

Refresh the cache partition

Because your battery drain issue occurred right after an update, you can eliminate other possible causes and focus on the three items listed above. It is therefore important that you first try to wipe the phone’s cache partition to ensure that the system cache is good. Below are the steps on how to do that:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.
  9. Observe the phone for 24 hours to see if there’s any difference.

Check what apps or services are on top of battery consumption list

You don’t need to install another app to do this simple step. Simply head to Settings>Device maintenance>Battery>Battery Usage. In an Android environment, the main power consumers should be system services and apps like Screen, Android System Cell Standby, Device idle, etc. If there seems to be a lot of pre-installed and/or third party apps in the top part of the list, make sure that you deal with them by either putting them to sleep during most times, or by uninstalling them.

Install app updates and remove potentially problematic ones

If there’s no change after a cache partition reset, your next move is to deal with a possible app problem. Bear in mind that not every app is built with the same expertise and resources. Inexperienced and resources-strapped developers often end  up with substandard products, which in turn can lead to problems.

If you’ve already installed all updates for all apps but the issue remains, make sure to restart the phone to safe mode to see if any of the third party apps is behind the trouble. While in safe mode, all third party apps (those that you install after you first setup the phone and not built by Samsung and Google) will be blocked, allowing only pre-installed apps. If the battery will not lose power as fast when the device is in normal mode, it’s very likely that one or a few of your third party apps are to blame.

Now, safe mode by itself is not a solution so if you think that there’s a significant difference in power consumption between normal mode and safe mode, you must invest some time and effort in identifying the culprit/s. You can do that by uninstalling apps one by one, then observing how battery consumption works each day. This will take some time to accomplish but it’s the only effective way if you suspect that an app is to blame.

To restart your phone to safe mode, here’s the steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Do a factory reset

One of the effective solutions for issues that surface after installing an update is factory reset. If all our suggestions above won’t work, be sure to wipe the phone with factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Observe the phone for 24 hours without installing any app.

Contact your carrier and ask for support

Some post-update issues can never be fixed by an end user simply because they’re caused by poor or inefficient coding. This means that the operating system version itself is problematic because it was not coded properly, or there’s an unknown bug during its release. If the issue remains after a factory reset, contact your carrier for assistance (we are assuming of course that you updated your phone by downloading the files by air, also known as OTA update).

By the way, if you’re wondering how to change the font, font style, and font size on your device, simply head to Settings>Display and around with the options in that section.

Problem 2: Screen of water damaged Galaxy S6+ stays black

Hi. I have a 1-year old Samsung Galaxy S6 Plus. Yesterday, I went running with my phone, played music, it worked great. I had noticed earlier in the week that the color of my screen would change slightly. Not enough to make me concerned. After my run, I took a shower, had the phone in the bathroom at the same time, and afterwards, I had a vertical purple stripe on my phone that wouldn’t go away, even after restarting it several times. Then it suddenly turned black. It still vibrates, some voice on it would randomly speak, and none of the combinations of pushing the buttons down would work (e.g. Volume Down + Power Button for 10-15 seconds).

Today, I hooked it up with a USB to my computer and did the Volume Down+ Power, and got the purple stripe to flash, but still couldn’t get my screen to show up.

I took it to the cell phone repair place. He just cleaned the screen, told me that it was slightly water damaged, and that it would cost $300 to get a new screen, since my probably warranty wouldn’t cover a water-damaged phone and it’s not insured. The only thing I can think of, since I didn’t drop it or anything, is that the mist from my shower must have gotten inside and damaged my phone. Is there anything else I can do or am I screwed? — Kelsie

Solution: Hi Kelsie. Water and electronics don’t mix. Even a tiny amount of moisture can damage a device not designed to resist water so, yes, the phone’s screen may be damaged at this time. There’s no software tricks that you can do to fix that so you have no other choice but to send it in for repair or screen replacement.

Problem 3: Galaxy S6 cannot create back up to a computer, DCIM folder is missing after an update

Since the update, I cannot download photos and videos off my phone to a computer. The DCIM (?) file is no longer visible. I get the massage to allow the phone to be used a s storage device and click on the message, but nothing changes. I can’t use the pro feature in the camera either – the app crashes. The camera was the primary reason I loved the phone. I was considering updating to S7 or S8 to improve the battery, but now I’m considering other non-iPhone because this last update has ruined so many things I enjoyed about Samsung phones. For now, I just want my photos with having to upload to cloud or send via email. — Mitsuko

Solution: Hi Mitsuko. Try to install Smart Switch in your computer and use it to back your files up. If creating a backup via Smart Switch won’t work either, upload as many valuable files to a cloud service as you can before doing a factory reset on your phone.

Problem 4: Wet Galaxy S6 edge won’t charge and turn back on

Hi team! My S6 edge got wet the other day and I tried everything to dry it out. After 3 days i plugged in the charger and it charged and even turned on to the point where i had to put in my pin but then it just crashed and since then, it doesn’t do anything. Doesn’t charge or respond to any input. I checked the water indicator and it is red. My question now is, how do I find the broken part to replace! Cheers. — Max

Solution: Hi Max. First of all, exposing an electronic device to water almost always lead to permanent damage. At this time, there’s very little chance that repair will save your phone.

Secondly, knowing what part is not working can be tricky and requires both expertise and the right tools. A trained technician also has to run a number of tests to determine where the possible point of failure may lie (if that’s possible at this point at all). These tests depend on how a technician approaches the problem, which also largely depends on the physical condition of the motherboard. If you don’t have a solid electronics background and training with Samsung devices, we suggest that you let a professional do the checking for you.

Problem 5: Galaxy S6 won’t read SD card

I own a Galaxy S6. I bought a San Disk 32GB Micro SD Card. This is my first time putting an SD Card to card to my phone since the day of this Samsung Galaxy S6 came out in the market.

So I turned it off then put it in its slot but when I turned it on, the device can’t read it. When I go to settings to see the storage, in the Mount SD Card it says “Insert SD card”, so it means the phone doesn’t recognize my SD card. I turned it off, then on again, restart it, and even factory reset my phone, none. Nothing happened. Please help me. I don’t know what to do. Thank you in advance. I really need your help. — MJ

Solution: Hi MJ. Knowing what’s causing your problem is actually easy. Simply insert the SD card to another known, working phone! If the second phone won’t recognize the SD card either, then it’s an SD card problem. Replace it.

Otherwise, it can only be your S6. since you’ve already tried to factory reset it, the cause of the problem must be hardware in nature. It can be a bad SD card slot so you’ll want to either have the phone repaired or replaced.

Problem 6: Galaxy S6 apps keep crashing

Hi droid guy. Please help me out with the following issue:

  • My S6 Android apps keep crashing one after the other. Model # SM-G920T – Usually starts with weather daemon; then Touchwiz home, media storage and so on
  • Got the phone used. Had been working fine for a month or so.
  • Tried factory data reset multiple times. Phone works fine for a while. But problem reoccurs approx 24 hours after factory data reset.
  • Tried wiping cache partition. Doesn’t work.
  • Tried malware protection & security apps. Didn’t help.
  • Do not have any games or other non-basic apps downloaded.
  • Found out that the OS is custom. Cannot be updated. Currently running on 5.1.1. — Bilalazam40

Solution: Hi Bilalazam40. If your device works fine initially after a factory reset, the cause can only be one of two things:

  • you’re installing a bad app after a factory reset, or
  • the firmware itself is problematic

To check if it’s an app issue, do another round of factory reset and observe how your device works for a longer period without any third party apps installed at all. Let it run for at least 48 hours and see how it works. If everything works normally, install apps individually and observe phone performance again for a day. Do the same cycle for each of your app until you identify the culprit.

If the problem returns right after a factory reset (and even when there are no apps installed yet), replace the custom ROM with a stock firmware.

Problem 7: Dual SIM Galaxy S6 can’t make calls or use mobile data

Hello. I have a Samsung S6 dual-SIM phone, bought in Russia 2 years ago. As of now, I leave in Switzerland and use the phone with 2 SIM cards – from Swiss provider and from Russian one. Several months ago – not sure if with Android 7.0 update or before – the device has started to lose cell connectivity – data is not coming in and I can’t make or get a call from / on any of the 2 numbers I’m using. What is interesting – the phone shows it’s in a network, so I do not know if i’m offline up until I try to call somebody or to use any app outside wifi zone.

Shutting-off LTE, changing the places of the cards, running the phone in a safe mode, wiping out cache didn’t help. S6 dual-sim models were not offered on Swiss market, so services (Samsung and other) refuse to deal with it. Samsung call center’s guys in Switzerland can’t help since the phone was bought abroad, and the guys in Russia know nothing about Swiss network. I haven’t tried to restore the settings to factory ones – do you think this may help? Are there any other actions which may bring the phone back to work? Thank you in advance. — Mikhail

Solution: Hi Mikhail. There’s really nothing much that you can do at this point except to factory reset your device so yes, you want to try that. If the problem won’t go away after that, the problem must be hardware related.

Problem 8: Galaxy S7 stuck in Samsung logo screen, won’t boot past Samsung screen

I don’t remember what version of Android it has and I can’t get it to boot. I see articles such as yours that mention an Android boot animation but I am not sure what that is. When I try to power up my phone it says “Samsung Galaxy S6” but then it says just “Samsung”. After showing just “Samsung” it plays a jingle and then it does not go past there. The two lights at the bottom flash and I feel a slight vibration. The splash continues and the lights occasionally flash and occasionally I feel the slight vibration but nothing else happens. I am not sure what the lights are called but they are the lights/buttons for list of applications and for returning from something. The phone has been acting up. What I did just prior to this problem is that I powered the phone down then removed the SD card, added stuff to the SD card then put it back in. Then I had the problem. I removed the SD card and still have the problem. Since there is a possibility that the SIM card was inserted improperly I removed it temporarily but that made no difference. — Sam

Solution: Hi Sam. Try to boot your phone to any of the three alternate modes to see if you do follow up troubleshooting. We list the corresponding follow up procedures that you can do if you can manage to start the phone to any of them (though you still need to some research for flashing). If the phone remains stuck in its current state and won’t respond to any of the hardware button combinations, it’s time that you send it in.

Below are the steps on how to boot to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 9: Galaxy S6 stuck in boot loop after unrooting

Hey DroidGuy. I need your help. i had rooted my Galaxy S6 edge because i had a problem with S Health and i forced to edit build.prop to fix it. i make it and later i thought that i should unroot my device. i opened supersu and i pressed full unroot and after that bootloop happend. Now my phone only boot up the screen “samsung galaxy s6 edge” then the the screen gets black and again again the same happens. i tried hard reseting my device by twrp which i had downloaded before so i could root but it didnt help me!!! What i should do?? plzzzz i need ur help!!!  — Timosmagkaki

Solution: Hi Timosmagkaki. Many users usually fix boot loop issues by flashing the bootloader. If you haven’t tried that, make sure that you do. If flashing the bootloader won’t fix the problem, proceed with firmware flashing.

Below are the sample steps on how to boot a bootloader. Exact steps may be different for your phone model so make sure to do some research on how to do it properly.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 10: Galaxy S6 won’t recognize apps stored in SD card

I have an unlocked Verizon phone running on Straight Talk. it’s a Samsung Galaxy S6. I could not get YouTube on my data to run and I did not have Wi-Fi. So I factory reset the phone trying to fix the problem. Before I did that, I took the apps I wanted to save and put them on the SD card. I took the SD card out and then factory reset the phone and then put the SD card back. I’m unable to find the apps I stored on the SD card. Can you help? It’s a kernel version 60.1. The email I put on here is not correct it would not take my correct email which is d***@gmail.com the other email really does not exist anymore. — Dawn

Solution: Hi Dawn. Moving apps to the SD card, then doing a factory reset on the phone might have deleted critical system files used by Android to recognize the apps again. If the apps stored in the SD card were downloaded from Google Play Store, simply redownload them.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network, other issues

Here’s our final #GalaxyNote5 post for this week. We hope that the solutions provided here will be useful for those users mentioned here as well as for those experiencing identical or similar issues.

note-5

Below are the specific topics we tackle in this post today:

  1. Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network
  2. Galaxy Note 5 stops charging after it got updated
  3. How to bypass Galaxy Note 5 Factory Reset Protection
  4. International roaming not working on T-Mobile Galaxy Note 5
  5. Galaxy Note 5 randomly rebooting
  6. Can’t transfer files between Galaxy Note 5 and computer

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network

First, I am a District Manager for a Cricket Wireless Dealer in Florida. So I would like to think I am pretty knowledgeable about trouble shooting android devices. Problem — pesky MMS not working on Verizon Note 5. I know you have addressed it several times and I am familiar with all those steps. I believe the issue lies in the fact that Verizon uses both CDMA and GSM signals to run their network. And though their devices come factory unlocked, they still have the hardware and software configured to run on their network. So when you try to use a Verizon device on another network such as Cricket, MMS doesn’t work. I have a Verizon Note 5 I got a great deal on but am sacrificing MMS. I can’t confirm my theory. And if I am right, I don’t know if the issue can be fixed. On that note (no pun intended ) I also do not have the ability to talk and use data at the same time. With any other carrier device except sprint, these problems do not seem to exist. I cannot seem to get a sprint device to work on another network at all and Verizon phones you seem to lose mms and talking while using data at the same time. — Jason

Solution: Hi Jason. The issue you raise here is almost one of the perennial issues we come to encounter year in and year out. MMS not working on Verizon phones is a problem not only occurring in Note 5s but even on older Galaxy Note and S series devices as well. In fact, our blog is only one of the many forums all over the internet that deals with the issue. A quick Google search will give you the impression that it’s a pervasive issue on all Verizon phones (when used in other networks). Although there’s no official word from Verizon about it (and we don’t expect them to comment about it anyways), we would like to think that Verizon’s operating system may actually be limiting or blocking MMS functionality. Despite the fact that this issue has been going on for years now, we are not aware of any customization of official Verizon firmware that can totally fix this MMS problem. Right now, there’s still no tweak available for Android end users to make MMS work on their Verizon phones if they chose to use them on other networks. We know this fact sucks but you just have to accept it.

Problem #2: Galaxy Note 5 stops charging after it got updated

I have the Note 5 and about two weeks ago it got updated. For the last week the phone now almost spontaneously dies for lack of battery charge. When I plug in a charger nothing happens. No, vibrate, no battery level no indication of charging. If I do a soft reset and leave it plugged in it will charge. However if you boot the phone and plug in the charger it NEVER shows that it is charging. It will drain to 0 even if plugged in. Just about to take the phone to the Samsung repair center to see if it is a hardware issue. I believe that it is a software issue. FYI, I have tried with multiple chargers and cables and also factory reset the phone as well. — Eric

Solution: Hi Eric. Since you’ve already tried factory reset, you might as well bring it to Samsung for a hardware check. The problem may lie on the battery so replacing it should be the first thing that they’re going to do. If battery is not the issue, some other hardware component may be at fault. Either case, Samsung should resolve the issue by doing a repair or give you a replacement unit.

Problem #3: How to bypass Galaxy Note 5 Factory Reset Protection

Hi. I have a problem with my Galaxy Note 5. My hand was wet and it did not accept my fingerprints. It then asked about my back up password but I forgot it. what I did is restore my phone to factory setting but when I entered my email address it always says “please sign in using owner’s account for this device.”

My email address and password were correct. I even change the password that I used after I bought the phone but still nothing happens.

When I check my Google account in my devices it is there. Please do help me. I’ve read that it will take 72hours so that I can enter my email. Also the bypass thing is not really good in gadgets. Thank you. — Sheila

Solution: Hi Sheila. We want to be straightforward in this case. If your Note 5 won’t allow you to factory reset because of an incorrect Google account you’re providing, there’s nothing that you can we or you can do about that. First of all, you have a computing machine that will only respond to your request to unlock itself (or factory reset itself) if you enter the correct credentials. That it’s saying it doesn’t recognize the email address and password is an obvious sign that the credentials are not correct. Your phone won’t listen to your excuses or reasons. It merely needs the correct username and password for the last Google account registered to it.

If you’ve already tried RootJunky’s first method of bypassing Factory Reset Protection (FRP) and it didn’t work, this video from him may do the job this time. We don’t know if Google and Samsung have already patched this security hole so it’s worth testing on your end. Keep in mind that the bypass option in the video may not work if your phone is not connected to the Internet before it got locked out.

Now, if you will be unable to bypass FRP this time, you’re out of luck. You just got yourself an expensive paperweight.

Problem #4: International roaming not working on T-Mobile Galaxy Note 5

Hi. So I have a Note 5 with a T-Mobile phone plan with free roaming in Canada. it worked for two weeks roaming off Bell then it stopped working. Now I tried the SIM in a different phone and it worked so i knew the problem is my phone, not the SIM. So i tried every troubleshooting possible including factory resetting my whole phone to no avail. The only way I ever get it to work is if I take out my SIM, put it in an iPhone and switch it back to Bell and then put it back in my phone. Then it would work for like a day. Sometimes only a few hours.

However switching it on my own phone settings through other networks doesn’t work. It tells me “unable to connect, try later”.

I also tried adding new access point names but still didn’t work. And in an iPhone it works with Bell Telus and Rogers which are carriers we have here in Montreal. On my phone, it will sometimes connect to Telus for 3 seconds and then drop connectivity. Again I’ve tried all troubleshooting steps. What do you think I can still do? Thanks a lot for your time. — Boruch

Solution: Hi Boruch. First of all, you should have told us what specific issue of roaming services you’re missing. Are you having trouble with calls? SMS and/or MMS? Data? Or all of them? Each of them requires a specific set of troubleshooting steps to do and due to space limitation in every article, we can’t provide them here. You may want to visit your carrier’s website instead to see if you can find something useful. This guide from T-Mobile site may prove useful.

Also, this type of issue should be handled by your carrier in the first place. Not only can they assist you in troubleshooting your phone but they can also help you if there are any account-related issues causing the issue.

Finally, don’t forget that hardware malfunction or failure can also be a factor. If nothing will change after doing all the troubleshooting T-Mobile can give you, there’s a chance that hardware issue may be to blame.

Problem #5: Galaxy Note 5 randomly rebooting

Hi there. Hopefully you all have some insight on my issue. My Galaxy Note 5 had been working perfectly fine until a few days ago when it shut off a couple times during the day. I was able to turn it back on but when the battery life was low, it shut off and I haven’t been able to turn it back on. All I can get is a vibrate and then Samsung screen for about 2 seconds.

I tried trying to restart in a custom OS where I get the warning screen- then I press the up button to continue and the android screen flashes for a second and the phone shuts off. I also tried booting it in safe mode where I see the blue dots in the upper left hand corner, but that only flashes on for about a second and the phone shuts off.

I don’t think the battery is the issue. I think it’s something else, but unfortunately I can’t bring it in to a technician because I am currently living in Africa for the next year. so I was hoping for some home remedies.

Also, I bought this phone “unlocked” but I haven’t been able to use it in this country. Please let me know if this problem is fixable or if I should just give up. Thanks. — Ashley

Solution: Hi Ashley. There’s usually little to nothing an end user can do if the phone has suddenly becomes incapable of booting normally. The only thing that you can attempt now is to see if you can wipe the cache partition or factory reset via Recovery mode. If that won’t work, then you can bet you have a hardware issue. Hardware problem can’t obviously be resolved by doing “home remedies” or software troubleshooting. You must have the phone’s hardware checked if you hope to get it back to working order again.

To boot in Recovery mode, follow these steps:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Problem #6: Can’t transfer files between Galaxy Note 5 and computer

Monday night, 12 September 2016. Mr. Android Guy: I hope my e-letter finds you well. I have a problem that I hope that you or one of your associates can help me solve. I have a Samsung Galaxy Note phone. When I first bought it, it works well. However, when I plug in a USB cord from the phone to my computer for adding photos from the computer to my phone or phone to my computer and also music as well, it now only shows my phone as a camera icon instead of a phone icon as it used to do before. This is causing me problems. Whenever I open a file folder on the phone to show on my computer, first the memory card shows icon up and also the phone icon. However, when I click into them, folders do show up, but when I click to open the actual folders, it always says “This Folder is Empty”. This is Not true because when I go directly on my phone, everything is there, photos and music. I think the reason is because my phone now only displays as a camera icon instead of a phone icon as it did before all this year and from last September when I bought it. Can someone please tell me how to change it back to show a phone icon and not a camera icon when I plug in my USB cord from the computer to phone? I would appreciate any help that you can offer as long as it will work. Thanks in advance. — katosubzero75

Solution: Hi Katosubzero75. First, make sure that your computer has updated USB drivers in order to ensure that it communicates to your Note 5 properly. Once that’s taken care of, you then want to start connecting the phone to your computer. A Galaxy Note 5 uses two file transfer protocol when connected to a computer — MTP and PTP. When you first connect your phone to a computer, a popup will usually ask whether you want to use MTP or PTP. If this popup won’t appear, follow the steps below to change it to whatever protocol you want:

  • Connect the USB cable to your computer.
  • Plug the USB cable into the phone.
  • Touch and drag the notification bar down.
  • Touch Connected as a camera.
  • Touch the desired option (e.g., Media device (MTP)). Select MTP.
  • The USB connection option has been changed.
  • Your device will now be connected. You can then access your files by using Windows File Explorer (for Windows) and the equivalent application in Mac.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.