Archives for

Can’t Send/Receive SMS

Galaxy Note 4 shuts down when turning on mobile data, apps keep crashing, other issues

Hello everyone! Welcome to another continuation of our #GalaxyNote4 troubleshooting series. This episode brings you more Note 4 issues and solutions so we hope that it’ll be a useful reference. Keep watching for more of the same in our upcoming articles.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 shuts down on its own even there’s enough battery | Galaxy Note 4 keeps showing Android download page

Hey, my Samsung Note 4 has been shutting off by itself even when it’s got battery life. I would have to take the battery , wait for a few minutes and put it back in then turn it on with it on charge. This is the only way of it turning on. It would not turn on with out the charger even though it would have battery life.

Also when it does turn off by itself it shows some sort of Android download, while I’ve tried to download but it would take days. What do I do ? And what is wrong with it ? Please help. —         Garciannes

Solution: Hi Garciannes. For your first issue, the cause is most probably the battery itself. If you have  been using your Note 4 for at least 2 years now, the battery may have simply lost the ability to hold a charge. In other words, it may not be working like it was before. This is normal, especially as a Lithium-based battery like the only in your phone gets older. We recommend that you try to recalibrate the battery first and see if it fixes the problem. If it doesn’t, go ahead and get a new battery.

Below are the steps on how to recalibrate the battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

For the second issue, it’s cause can vary a lot. In some cases, it can be due to a software glitch, while in others, it can due to an unknown hardware bug. We suggest that you do a factory reset and see how it goes from there. If the problem remains after a factory reset, you can assume bad hardware is to blame. In this case, you should consider getting a phone replacement.

Below are the steps on how to factory reset your Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 2: Galaxy Note 4 keeps freezing, won’t turn on

Sprint Note 4 SM-N910P Power On Issue Matt Rankin to mailbag 13 minutes ago. Details: I have followed your troubleshooting guide to a T for devices that won’t turn on. Only occasionally doing a soft reset allows my phone to come on. Once it is on it freezes a lot and sometimes randomly reboots to the bootloader. Then I power it off and soft reset it 15 to 20 times and if I’m lucky it will turn on again. Do you recommend I just replace the circuit board with one like this (https://www.ebay.com/itm/282417084613)?

Like the note 4 because of the IR blaster for controlling devices like tvs and dvd players and I want to get by on the note 4 until the note 8 comes out this fall. I do a lot of LCD/digitizer repairs for friends and I have decent soldering skills so if there is minor soldering I can do to repair my current motherboard I would be blabergasted. Let me know what you think with your experience. Thanks. — Matt

Solution: Hi Matt. We don’t usually recommend motherboard repair because there’s a long list of possible problems that can happen out of it. With motherboard replacement, you have to ensure that the board and all components in it are working fine, something that can be done quite easily. In fact, it can be very challenging even for a Samsung technician who’s equipped with complete tools to do the checking.

We cannot also confirm if the motherboard listed in that eBay link will work with your device. If you read the “Item specifics” at the bottom part of that page, it says this board is pre-owned, which means that it may be defective, or problematic. There’s no system in place to check if such board is working fully at this time but if you want to accept risk, go ahead and see for yourself.

Problem 3: Galaxy Note 4 randomly reboots, not turning on

I am having serious problems with my Note 4 device. My Note 4 turns off randomly and will not come on until battery is removed. Sometimes I will have to wait 5 mins before phone comes back on and lately it took 2 days to restart. I am constantly having to take battery out and push the power button until it comes back on. I tried to update it and it shut down as well. I bought a new battery and still doing the same thing. I tried the restart button and phone will not come back on. If you can help it will be greatly appreciated. Thanks in advance. — Will

Solution: Hi Will. Random reboot issue can be caused by a number of factors. The cause can be one of the following:

  • a software glitch
  • a problematic app
  • malware
  • malfunctioning battery
  • bad Power button
  • unknown hardware error

The first three items (software glitch, app, or malware) can be fixed by doing a factory reset. If you’ve never tried a factory reset at this time, we strongly suggest that you do it now so you can observe the phone. Make sure not to install apps and updates right after a factory reset so you’ll know if the problem is being caused by an app or not. Should the issue remain after a factory reset, you should start to consider sending the phone in for repair or replacement.

Problem 4: Galaxy Note 4 can’t make voice calls, can’t send and receive SMS

Hi. I’m hoping you can help me. I have had my Note 4 phone for several months now. it is unlocked from Verizon. After fixing some settings I was able to make it work with my T-Mobile family account and have had no problems for months until the other day. When I try to make a phone call I get a recording saying “you are unable to complete this call at this time” and hangs up. When I try to text I get “Free Message: Unable to send message – Message Blocking is active.”

My boyfriend and I are both on the same account and he originally had the same issue. However, they were able to fix his problem but because my phone is unlocked well you already know the answer to that. When it first started I was able to have internet just wasn’t able to make or receive calls or texts but now my data doesn’t work at all. I compared my network settings with my boyfriend’s phone and the only difference is that we showed was under Network Mode his was set to WCDMA however my phone does not have that option. The only options I have are: LTE/GSM/UMTS, LTE/CDMA, OR GLOBAL. I hope you can help thank you for you time. — Jessiqn75

Solution: Hi Jessiqn75. T-Mobile network uses GSM technology so any device registered on this network should show GSM or similar. Making your device work with a particular carrier requires more than just changing the network types. We don’t know the status of your device’s software so there’s nothing much that we can tell you where the problem may lie. If you recently changed some settings or installed something before noticing the problem, try to undo them to see if that will make any difference.

For more in-depth troubleshooting, you should work with your carrier’s technical support team in order to know if the issue lies on their end, or if there’s something that needs to be reconfigured in your phone.

Problem 5: Galaxy Note 4 won’t charge, won’t turn on

I had this Note 4 since it came out but last year it has broken down. It used to show the green Android guy when i power on but after leaving it unattended for about 8months when charging, its only able to show the red charging light by the side and the green battery percentage in the middle. It’s unable to turn on to display anything more. It is perhaps due to not using it for a long period of time. — Phoebe

Solution: Hi Phoebe. If the phone no longer turns on at this time, the only troubleshooting that you can do at this time is to replace the old battery with a new one. Doing so will let you know if the issue is battery-related, or if it’s something in the phone itself.

Since the device still indicates that it recognizes the charger (due to red LED), there’s a chance that you may be able to revive the phone by starting it to different boot modes. Below are the steps on what you need to do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 won’t charge sometimes

I cannot charge my phone from the wall ports at all times however this is possible sometimes. although this is not caused by the charger cord because I’ve tried my charger in other phones and it works perfectly however, my Note 4 will only charge at specific times and if I unplug the charger while it’s charging and then try to plug in the charger again, it won’t work. I’ve tried to charge using a computer and it does work (sometimes again). When I connect the charger after switching my phone off it does show the charging indication and it fades away and doesn’t show the charging led orange light. I have already tried factory resetting my phone and also cleaning the charging port. I’ve read that the problem is with the firmware rather than the hardware. my android version is 6.0.1 and I’ve also read that downgrading the software would bring this a fix, if so can you tell me how to downgrade my phone. if no can u suggest a fix? — Husham

Solution: Hi Husham. We don’t know where you get the idea that it’s a firmware issue but it looks like a hardware malfunction to us. Inconsistency while charging is almost always due to either a charging port issue or a motherboard error. If the problem is firmware-related, your phone’s charging behavior should change after you did a factory reset. For this reason, we suggest that you consider getting your phone’s hardware checked so a technician can assess the status of the hardware, especially the charging port.

Problem 7: Galaxy Note 4 slow performance issue, apps keep crashing

I connected my Galaxy Note 4 to my computer to upload pics. The next day the phone said my SD card was corrupt, and all of my pics were gone. When I explore my files the files show they are there but empty. Took it to AT&T, they formatted the card and then told me all data was lost. I downloaded a recovery app and most of the pics came back, but only certain ones were recovered. pics I had in texts also show up and pics that were long deleted. Everything was fine, working fine. But now my phone is slow, freezes, programs stop running for no reason. When I try to text and choose from contacts it always freezes. My keyboard is slow, and freezes. I’m ready to break this thing! I’ve lost pics, and documents, content disappears from my phone. I’ve tried restarting, removing battery and restart, updated all app and phone software. I’m afraid to save anything to the SD card in case it becomes corrupt again. Any advice or insight would be greatly appreciated. — Jabeiler311

Solution: Hi Jabeiler311. Smartphones, especially relatively older ones, can start showing their age after some time. Keep in mind that smartphones nowadays can become problematic when they start to hit the 2-year mark. Constant usage day in and day out for years can wear the hardware as well as make the software slow down. Together, they can manifest in issues many smartphone users have come to encounter like freezing, random reboots, and severe performance issues. Giving you more detailed, in-depth explanation is beyond the scope of this article but you should accept the fact that older smartphones are more prone to errors than newer ones. We know that’s not really ideal for those who wants to continue using their devices for a few more years but that’s just how things are right now. If your Note 4 has been around (at least two years), it’s possible that the reason for your problem is simply a natural by-product of device aging. To minimize the side effects of wear and tear, consider

  1. doing a factory reset first, then
  2. uninstalling unnecessary apps.

Remember, the more apps are installed, the higher the chance of app-related issues to develop. Try to stick with official apps only and keep app number to a minimum. If that won’t remedy the situation (and trust us, your phone starts to degrade the moment it left the factory), consider getting a replacement.

Problem 8: Galaxy Note 4 can’t make calls or send SMS, | Galaxy Note 4 shuts down when turning on mobile data

Hi. I recently started having problems with my Samsung Galaxy Note 4 SM-N910G. I am unable to send messages (at times it may take a long time to be sent), cannot make calls and whenever I switch on my data, I can’t use it. The Internet says that I’m not connected to any network and most of the time, my phone will switch off once I on the data. Even though the battery level is high (80%+), the phone screen blacks out suddenly and I can’t switch it back on. I will need to take out the battery for a few minutes and then place it back in, before the phone can be on again. This happened several times a day and mostly when I switch on my data. Sometimes I can send messages and make calls, but most of the time I can’t. I’ve already went to the Samsung service counter to ask for help, but the staff was unable to aid me and tell me what the problem was. She merely told me that it may be a software problem and suggested that I repair my phone by resetting it. I did factory reset and restarted my phone, but when I switch on the data again, the phone blacked out. I think it may be a hardware problem and based on the staff, I had to repair it for $587 plus service fees of $30. I’m not sure what to do as I don’t know what the root cause is. Could you help me? — Gian

Solution: Hi Gian. The first thing that you want to do is to ensure that battery has nothing to do with the problem. Try to use another known, working Note 4 battery and replicate the problem. If the issue won’t occur with a new battery, simply replace the old one.

Should the issue remains even with a new Note 4 battery, it’s possible that a more serious hardware issue is causing the trouble. Since you’ve already tried a factory reset before you contacted us, it’s pretty safe to assume that this is not due to a software bug, which also means that it must be hardware related. Since there’s no way for an end user like you to know how to fix a hardware problem, we suggest that you get the phone replaced. Keep in mind that we’re talking about the issue here wherein your phone shuts off by itself if you try to switch mobile data on.

For your voice calls and SMS issues, we recommend that you work with your carrier’s technical support to identify their cause.

Problem 9: Galaxy Note 4 won’t charge properly

Sir / madam. I have a Samsung Note 4. The problem is when I’m charging my phone, if I charge it, it is doing just fine, but if i take out the charger from my phone and put it back again immediately then it won’t charge anymore. That’s why when I plug the charger in one place, I won’t dare transfer it to another place until it’s fully charged otherwise it will stop charging.

The phone will only charge again if I do it again for another hour or more, weird right?

I checked my charger and it’s fine and does the job. So is my battery, I just replaced it with a new one. I tried cleaning the charger pin with an air hose but still the problem persist. Please advise me on what to do. —  Apollo

Solution: Hi Apollo.

As mentioned above, a lot of erratic charging behaviors are often caused by bad hardware. To check if that’s the case, consider doing a factory reset first so you can compare how the phone works afterwards. If the problem stays, then it’s either a charging port issue, or some other hardware malfunction. In either case, you want to have the phone repaired or replaced.

Problem 10: Galaxy Note 4 battery issue, freezing, blacks screen, random reboot issues

Started three days ago. Phone kept freezing up, going to black screen, shutting off on its own, etc. I had to reset the phone twice, then factory reset the phone. Received message with the green Android character saying couldn’t do normal boot; mmc_read failed; Odin mode high speed. This has happened to me several times, never had a problem with the phone before this. I’m concerned. I did what your last article said to do. Take out battery for 10 seconds and put it back in. Seems to be ok right now. But still concerned. Please help me if you can. Thank you. — Monet

Solution: Hi Monet. Looks like you can get help from using a new battery here. The symptoms you mention (freezing, black screen, random reboots) are some of the telltale signs of a dying battery. Make sure to replace the old battery you have and see how it goes. If nothing will change, the problem may be phone-related. In that case, we’re afraid you’ll want to simply get a new one.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Troubleshooting guide for Galaxy Note 4 battery drain issue, won’t turn on, other issues

Like any other smartphone in the market today, the #GalaxyNote4 is not immune to battery drain issue. In fact, we’ve been receiving an increasing number of similar issues over the past few weeks. In this post, we again address battery drain problem as well as 5 other unrelated issues. We hope that this troubleshooting guide will be of help.

Here are the specific topics we’re covering for you today:

  1. Galaxy Note 4 stuck in download mode | Galaxy Note 4 can’t complete setup after factory reset
  2. Galaxy Note 4 with broken screen won’t turn on
  3. Galaxy Note 4 slow performance issue | Galaxy Note 4 keeps rebooting
  4. Troubleshooting guide for Galaxy Note 4 battery drain issue | Galaxy Note 4 fast charging not working
  5. Galaxy Note 4 can’t send/receive SMS
  6. Galaxy Note 4 keeps showing of an available system update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 stuck in download mode | Galaxy Note 4 can’t complete setup after factory reset

I am having the issue of the “downloading… do not turn off target” error. I have had my phone for 20 months now. It started slowing down and shutting off with this error about 2 months ago. I did everything you suggested, to no avail. I cleared the cache, didn’t work. I factory reset the phone and restarted it. I saw the setup screen but was busy and could not set up right away. When I grabbed the phone to do the setup after about 15 minutes, the phone shut off. I had to take the battery out and wait 10-20 minutes before I could put the battery back in and turn it on. When I did turn it on I got the “downloading…do not turn off target” error again. Mind you, there is nothing in the phone. This is crazy. What could possibly be wrong with my phone? It worked fine up until 2-3 months ago. — J Wilkinson

Solution: Hi J Wilkinson. The fact that the phone keeps getting stuck in download mode is definitely a sign that there’s a problem with your phone. It’s also not normal for a functioning phone to not go through with the set up after a factory reset. There may be an unknown hardware malfunction causing the problem. You should have the phone’s hardware checked by a professional. Some boot-related problems can be caused by a damaged power button so you should tell the technician to check it as well.

In other cases, a bad battery can lead to incomplete boot sequence so make sure that you try to recalibrate it before trying another battery. For reference, here are the steps on how to recalibrate the battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery calibration won’t help in fixing the problem at all, consider sending the phone to Samsung or a third party service center.

Problem #2: Galaxy Note 4 with broken screen won’t turn on

I am using Samsung Galaxy Note 4 for the past one year. A few days back I changed the screen, because my old screen is broken. For one week it was good. today in the afternoon I was using twitter. suddenly the phone hanged and none of the hardware buttons were working. I removed my battery and tried to switch it on, it didn’t turn up. Then I saw your website, I tried some of your steps. I removed my battery and memory card and pressed the power button for 2 minutes and inserted the battery and tried to switch on. No result!!! I repeated this step many times, nothing came. Please tell me how to troubleshoot. Just now I spent 110$ for screen replacement. It’s annoying now. Please Help me. — Jack

Solution: Hi Jack. Our blog only provides software troubleshooting tips so if your phone has now become totally unresponsive, or won’t turn on at all, there’s nothing that we can do to help. You must seek the help of a professional so the hardware can be examined thoroughly. The problem may no longer  be isolated to the screen alone, but has spread to other components in the motherboard. To know which component is not working requires a technician to physically check the device. We can’t obviously do that so you need someone to do that for you. The only software troubleshooting that we can tell you to do is to see if you can boot the phone to other modes. If your phone remains powered off and won’t respond at all, that’s a clear indicator of hardware failure. For reference, here are the steps on how to boot the phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy Note 4 slow performance issue | Galaxy Note 4 keeps rebooting

Hi guys. My Note 4 is barely 2 years old and all of a sudden it started to lag, freeze and turn itself off. It’s like as if a processor has died and it can’t handle simple commands like it used to. Just scrolling can make it freeze for several seconds until it catches up and its right again or it decides to turn off. Not unusual for me to have to restart it 20-25 times a day. One day, I think Google did a factory reset for me because of the amount of times I restarted, it just started the factory reset by itself. When I restart it I can get various screen, sometimes it goes into the download screen or it gets stuck on the Samsung logo screen, which it then cooks itself and if I’m lucky it will actually start normally. But then sometimes it can’t handle the start up and turns off again. By the way, the battery is fully charged when it does this.

I’ve tried all of the solutions that you have suggested on previous posts from the easiest to a factory reset with no change. I’ve started it in safe mode without the SD card or SIM card and it still freezes and turns itself off. I’ve cleared the cache partition but nothing seems to improve it. I installed a RAM cleaner which made a small difference, it just prolonged the time before it crashed. I’ve run out of ideas what else I can do. Really disappointed that this has happened considering the price and brand of the phone, my S3 is still going well and expected the same. Any suggestions would be much appreciated Thanks. — Scott

Solution: Hi Scott. Sometimes, a bad battery can lead to sorts of problems you’re experiencing right now so make sure that you try a brand new Samsung battery first. If a new battery won’t make a difference, such symptoms may be signs of other unknown hardware malfunction. Two years is not that old for a flagship phone such an the Note 4 but there are other unpredictable variables that can cause an electronic device to fail even if it’s properly taken care of. Unfortunately, hardware diagnostics requires that the device is physically examined so we suggest that you send it to a Samsung service center, or to any good third party electronics shop.

Problem #4: Troubleshooting guide for Galaxy Note 4 battery drain issue | Galaxy Note 4 fast charging not working

Hello. I have a Samsung Note 4 which is almost 2 years old. After I experienced battery draining issues, I changed my battery 4 months ago. For the last 2 months or so, the phone shuts down even when there is 50% battery life. For the last one week, the fast charger is not charging fast and charges very slow. After I remove my charger, it only takes one hour to come back to 50% and shuts off. Literally, I have to keep my phone charging all day for it to work. Sometimes, even when charging the battery continues to drain. This is so frustrating. I am not sure what else do to. I have purchased 2 chargers and changed batteries once but nothing seems to work. I am hoping you have some solutions to fix my phone problems. Thanks. — Ashvin

Solution: Hi Ashvin. There are a number of troubleshooting steps that you need to do to fix both of your problems. They may or may not be related so you also want to identify if they have a common cause. Unfortunately, knowing the real reason for issues like these can be tricky as the cause is not always obvious.

Battery drain issue

The first thing that you want to do is to recalibrate the battery. At times, boot problems are caused by the operating system not detecting the actual battery level so battery recalibration should fix it.

Secondly, battery drain issues may not necessarily be caused by a bad battery. In fact, there are many other factors that can lead to battery drain. Such factors include:

  • the total number of installed apps
  • quality of installed apps
  • screen brightness settings
  • screen or display settings
  • less than ideal environment

Too many apps. Having too many apps is the foremost reason why thousands of users complain why their phone’s battery loses energy fast. Keep in mind that most apps, even when they are closed, are not necessarily turned off or hibernating at all. Their background services remain in action even if the main app is not actively being used so technically, they are still consuming precious battery life. The more app you install, the higher the chance that you’re adding another power-sucking entity in the system. The obvious fix is to limit the number of total apps (both first party and third party) in the phone, especially that you’re experiencing a nasty problem. For some users, battery drain may not be a problem, or they choose to simply ignore it. Since this is not the case for you, you must drastically reduce the number of your apps first to see it will make some difference. If you haven’t used an app for the last two weeks, chances are, you don’t need it. Start by removing apps you don’t really need to get through with your day. Apps that doesn’t work when you’re phone is offline are usually battery suckers so get rid of them first.

Uninstall bad quality apps. Apps are not created equal. Some may be optimized properly but others may not be so because they were built in a hurry by resource-strapped, inexperienced developers. Some apps are simply not updated to work with the latest Android version so they may drain battery quickly. There’s no scientific method to curate apps properly but it doesn’t mean common sense doesn’t work in this aspect. Go over your list of apps and try to do some research on those you’re not very familiar about. If other users report or post a bad review about it, such app may not be worth installing in your device. If mainstream apps from well-funded developers can cause problems, imagine what happens to your phone if you install a lot of rotten apps from inexperienced developers.

Screen brightness. We understand almost everybody wants to enjoy the bright, rich colored display of their Samsung flagship phone but that doesn’t mean it doesn’t come with a price. The brighter the screen is, the faster your battery bleeds power so the rule is, lower screen brightness to its lowest comfortable setting. If you don’t want to lower screen brightness, then stop complaining about battery drain issue.

Choose display settings that use less battery. There are other display settings that you can manipulate under Settings menu to help extend the battery of your phone every day. Such settings include a way to let your screen turn off sooner (screen time-out), or to allow the screen to change brightness automatically (adaptive display feature) depending on the surrounding light.

Avoid hot places. Regularly leaving or exposing the phone in a hot environment can cause unwanted chemistry changes in the battery that can cause battery drain. The battery can drain faster in a hot environment even if you’re not using the device. Of course, direct exposure to heat can result to permanent battery damage so always make it sure that you leave the phone in a cool place.

Also a charging session can make the device produce heat more than normal so avoid charging it longer than usual. Try not to use your phone when it’s charging to minimize heat, which can only hasten battery drain. Other reasons why your phone heats up more than usual includes:

  • playing videos, games, or other media apps
  • tethering your device or using it as a Wi-Fi hotspot
  • using the device while it’s charging
  • downloading or uploading a lot of data over 3G or Wi-Fi connection

To avoid overheating in your device, try to do the following:

  • pause resource-intensive features or apps until your device cools down.
  • keep your device away from direct heat or excessive sunlight.
  • avoid keeping your device in enclosed or poorly ventilated areas where heat can easily build up.
  • reduce your device’s display brightness by going to Settings and then Display and adjusting your brightness options.
  • Don’t use a case or cover that isn’t made for your device.

Fast charging not working

Most fast charging issues are caused by a bad charging port. Try doing a factory reset and observe how fast charging works immediately afterwards. Make sure you don’t install any apps or updates and observe the phone. If fast charging doesn’t work still (of course we are assuming you’re using an original Samsung charger at this point), you can assume you have a hardware issue. In this case, you want to have the phone repaired or replaced.

Problem #5: Galaxy Note 4 can’t send/receive SMS

I can’t send or receive SMS! I’ve installed a Tracfone BYOP SIM card on the AT&T network. Everything works perfect — voice, data — except SMS. I can’t send or receive text messages. (Actually, I can send/receive texts from my own number, but I’m not sure if these actually go out to the cell network). There’s no error message, when a “send” a text, it seems to go out, but just disappears.

Background: For about a year, I had a Tracfone BYOP AT&T SIM in the phone, and everything (voice, data, SMS) worked flawlessly. Then I traveled overseas for 6 months; I took out the Tracfone SIM (no service outside of the US borders anyway), and used local SIMs for my travels in Asia. Every SIM I put in, in several countries worked flawlessly — voice, data, SMS. But I lost my original Tracfone BYOP SIM ! It’s probably under a palm tree somewhere in the south Pacific. When I returned to the US, I purchased a new Tracfone BYOP SIM kit (AT&T network, again), installed it and activated it. As I said, voice and data have worked flawlessly. But not SMS service. I’ve checked and triple-checked the APN settings, the SMS settings (SMSC is set to +13123149810 , which is the AT&T SMSC number). I’ve rebooted, powered off with battery out, I’ve cleared data and cache on the (built-in) Messaging app. I’ve spent hours with Tracfone technical support, mainly waiting in queue, but they can’t help — except to say that I need to do a factory reset on my phone. This is too drastic for me, at this point. Since my phone worked flawlessly with up to 6 other SIMS in the past year, I have to assume that some setting conflicts with the AT&T network. I can’t get AT&T technical support because I’m not an AT&T “customer” — my provider is Tracfone. What else should I check? What to do? Help!!! (And thanks!) — Mark

Solution: Hi Mark. A GSM phone will usually reinstall the APN and other network settings automatically once an active SIM card is inserted. This means that your phone is supposed to work right away after inserting a working SIM card. If that didn’t happen, there are only two possible solutions that we can suggest, wiping the cache partition and factory reset. Below are the steps on how to do them:

How to wipe the cache partition of Galaxy Note 4

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

How to factory reset a Galaxy Note 4

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #6: Galaxy Note 4 keeps showing of an available system update

I just bought a 32GB Galaxy Note 4 from a lady offline. There’s a few problems but my main one is that it keeps showing that there’s another software update and makes me go through it before I can get it off my screen. I just bought it today and have already done 3 software updates, what’s the problem? Also I see now that the keyboard is burned into the back of the screen and it’s easy to see on a white background.

And also when I first got the phone a few hours ago it wouldn’t turn on and kept rebooting itself and I couldn’t set it up. I finally got it to work and it’s been working fine for like 5 hours and I have it all set up. Just wanted to throw that part in there in case it’s related. Thanks. — Alashahildebrand

Solution: Hi Alashahildebrand. Some Galaxy Note 4 models have an option to turn off notifications for any available system update under Settings>About device.  Try to check About device section if there’s an option that says “Download updates automatically.” If you’re lucky, you can turn off the annoying software update notifications this way. If you can’t see “Download updates automatically,” then that means that you’ll have to install all updates if you want to stop the notifications from constantly popping up.

Also I see now that the keyboard is burned into the back of the screen and it’s easy to see on a white background. We don’t understand what you mean by this. Please get back to us with more details so we can help you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Straight Talk Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting

Galaxy-Note-3-Problems-44

Welcome to the first part of our Straight Talk Galaxy Note 3 problems troubleshooting series. We will be catering to all problems reported to us by our readers. Straight Talk has its own support group and we are not trying to compete with them because, apparently, we don’t have access to a lot of things. We simply want to make our readers feel important during the times when they have issues with their phone and no one seems to be able to help them.

So, if you have problems with your phone, I suggest you browse our Galaxy Note 3 Troubleshooting page and try solutions we provided for problems related to yours. If they didn’t work for you, email us at [email protected] but please provide as much details as possible so that we can accurately assess your concern. Remember that we are only able to troubleshoot problems you mentioned. You may also reach us using our Facebook and Google+ pages.

The following are problems I addressed in this post:

  1. Recovering Photos From Damaged MicroSD Card
  2. What Kind Of SIM Card Galaxy Note 3 Use?
  3. Restarts After App Installation
  4. Can’t Send/Receive SMS
  5. Can’t Copy/Paste Texts
  6. Can’t Get Out of Safe Mode
  7. Won’t Ring When Called
  8. Won’t Charge
  9. Touchscreen Won’t Work After Being Dropped
  10. Download Was Unsuccessful Error

Recovering Photos From Damaged MicroSD Card

Problem: Good day guys, I have a question regarding on transferring photos from SD card to the phone. By the way, I have a brand new Galaxy Note 3 and my SD card was damaged. Is there any way that I can recover my important photos from damaged SD card?. Last night I contacted straight talk and asked on what were the ways on how to transfer my Photo’s from damaged SD card to the phone? But the representative told me there’s no way to recover all those files and all I need to do is to buy a new one. Right now I’m very optimistic that I can recover all those photos from my SD card and I hope you can help me.. Thanks! — Marv

Suggestion: Hey Marv! I’m not really sure what you meant by “damaged.” If the damage is physical, then it’s impossible to recover those photos. In case the microSD card was simply “corrupted” (i.e. stopped working all of the sudden), there could still be a chance as long as you haven’t attempted to format it.

I suggest you put it in a card reader and insert it to your laptop if possible. Computers can read corrupted SD cards better than smartphones. You will either be prompted to reformat the card or how to open files in it. In case, you’re prompted to reformat the card, don’t do it as it will just delete all data in it. If, however, you can still access the contents, then that’s when you backup everything.

There are technicians who can still extract data from corrupted SD cards. Find one in your area if there is because we can only do so much about it.

What Kind Of SIM Card Galaxy Note 3 Use?

Question: Hi Harold, last month I bought a Samsung Galaxy Note 3 from other service provider. However, I’m having a confusion about my phone if I can use it on straight talk. My phone has a SIM card slot but I cannot identify what size of SIM Card will fit on the slot. I called straight talk the other day and the representative told me to asked on Walmart representatives if ever I will buy a Sim Card. I’d like to make sure about the size of the Sim card that I will be using on my phone because I don’t want to waste my money purchasing a wrong size of Sim Card. I hope you can help me, and thank you for this free support! — Neo

Answer: Hey Neo. Samsung Galaxy Note 3 uses micro SIM card. But just to give you an overview of the SIM cards available to users nowadays, the normal SIM card is the biggest, followed by the micro SIM, then the nano SIM. Normal SIM cards can be cut into the size of the micro and nano SIMs. If you have a nano SIM, you can use an adapter to make it fit into the slot of the micro SIM card.

Straight Talk Galaxy Note 3 Restarts After App Installation

Problem: Hello droid guys, last year I bought a Samsung Galaxy Note 3 at Walmart and subscribed on straight talk’s unlimited promo. During the first few months my phone is absolutely working great I can make a call, browse the web, send MMS and send and receive text messages. But just this week the issue started when I downloaded an application in Play Store and after that, my phone suddenly restart by itself. However, I noticed the issue when I woke up in the morning and my phone is Off, so I turned On my phone but after a few minutes my phone restart by itself. I called straight talk and they advised me to factory reset my phone, but I don’t want to do reset on my phone because I have important photos and phone numbers stored on my phone. I’ll wait for any suggestions. Thank you for this free support and more power! — April

Troubleshooting: Hi April. If you’re positive the cause of the problem is the app you installed from the Play Store, then it’s easy to fix. You need to boot your phone in safe mode to temporarily disable all third-party applications including the one that’s causing the problem. Once in safe mode, you can try to uninstall the app to see if it makes a difference. Then backup all your data as there is always a possibility that you will have to reset the phone to make it work normally again.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Straight Talk Galaxy Note 3 Can’t Send/Receive SMS

Problem: Good day guys, I have a Galaxy Note 2 from other service provider and I transferred over to straight talk just this week. In the first few days my phone is working great, I can make a call and send and receive a text messages. However, just 2 days ago, my phone cannot anymore make a call and send and receive text messages. I turned off and on my phone several times but problem is the same. I also checked the signal bars of my phone but there’s no problem with it, and I’m sure there’s no problem with my plan because I enrolled on unlimited call, text and data of straight talk. I already talked to the tech guy of straight talk but he cannot give me a solution on my issue. This is the first time that I encountered this issue and I don’t know how to fix it. I hope you can help with my problem. Thanks! — Ruby

Suggestion: Hi Ruby. As much as we want to help you with this problem, we can’t do something for network-related issues. There are times when porting has to be done again. Needless to say, you need to call Straight Talk tech support again and if the rep can’t help you, ask for a supervisor or a manager to make sure everything is handled well until the problem is resolved.

Straight Talk Galaxy Note 3 Can’t Copy/Paste Texts

Problem: Hello guys, I bought a Samsung Galaxy Note 3 at Walmart last year. The issue of my phone started just this week when I noticed that my phone wont copy/paste a texts. I tried turning my phone Off and On but the issue still not fix. Yesterday, I called straight talk assuming that my phone will be fix, but unfortunately the issue is still the same. For several hours talking to the tech-guy but he cannot provide a solution on my problem. My phone was factory reset twice but there’s no use. I hope you can help me with issue and thank you for this free support and more power! — James

Troubleshooting: More often this problem is associated with a firmware issue, although there is a possibility that it’s just a clipboard glitch. Wiping the clipboard would fix this problem but a simply factory reset (via Settings menu) will not be enough. Factory reset will only delete files, apps and settings but it will never format the data partition where the clipboard saves all copied data. What you need to do is full hard reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

I hope this helps.

Straight Talk Galaxy Note 3 Can’t Get Out of Safe Mode

Problem: Hi good day, I’m Kevin and I’m not a tech-savvy person. Well, my phone is Samsung Galaxy Note 3 and I bought it at Walmart 3 months ago. The issue started yesterday morning when I noticed that there’s a message showing on the screen “Safe Mode”. I don’t have an idea why I have this message on my phone. Last night I downloaded an application in Play Store and then after an hour I reboot my phone and the message “Safe Mode” is not showing on my phone screen at that time. However, on the following day the message showed up on the screen, I reboot my phone several times assuming that my phone will go back to normal but there’s no use. I already called on straight talk and we did a lot of troubleshooting but the message “Safe Mode” is still there on the screen. Please help me on how to fix it and thank you! — Kevin

Troubleshooting: The most common reason why the phone boots up in safe mode is when a third-party app causes conflicts with the firmware. Booting in safe mode will temporarily disable all third-party apps that’s why the problem seems to be fixed when the phone is in this state. However, if the device can’t boot up normally from safe mode, it means that there’s a more serious issue than a glitch with one of the apps. Usually, wiping the cache partition will fix the problem but if it failed, then you really have to perform full master reset.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Straight Talk Galaxy Note 3 Won’t Ring When Called

Problem: Hello Harold, your site is a big help for us as customers of straight talk. Well, I have a Galaxy Note 3 and I purchased it at Walmart 7 months ago. The issue of my phone started last 3 days ago when my friend tried to call on my number. However, I cannot answer most of my calls because I cannot hear my phone ring. But there’s an instance that my phone ring but most often it wont. I turned Off and On but still it won’t ring. Yesterday, I called straight talk but they cannot fix the problem. I declined on the offer of the tech guy to ship my phone to their warehouse for repair because I can’t use my phone for 15 days. I don’t know how to fix the problem, I hope you help me and I’ll wait of your reply. Thank you and more power! — Amanda

Troubleshooting: Hi Amanda, sending your phone in for repair should be the last resort. First of all, make sure the phone’s volume is all set to an audible level. Then, try to use other ringtones to see if that makes a difference. If both of these procedures failed, perform factory reset to bring the phone back to its default settings:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Tap Backup and reset and choose Factory data reset.
  4. At the bottom of the screen, touch the button Reset device.
  5. Choose Erase everything. Once all data and settings on the Note 3 have been deleted, the phone will reset and then reboot.

If all else failed, you really have to send the phone in for repair as there is a possibility it’s a hardware issue.

Straight Talk Galaxy Note 3 Won’t Charge

Problem: Hi droid guys, my Galaxy Note 3 has a little problem on charging. By the way my phone is 6 months old and I bought it at Walmart. Well, in the first 6 months my phone is totally fine, I don’t have any issues like cannot send a text message or make a call. The issue started when I charged my phone overnight and on the next day as I charged it because the battery is already empty my phone won’t charge anymore. I leaved the charger connected on my phone for a few hours but my phone is not charging. In fact, in order for me to use my phone, I charge the battery of my phone to my sister’s Galaxy Note 3 and after the battery is full I inserted it back the battery to my own Galaxy Note 3. it’s a hassle on my part because my battery won’t charge on my phone. I need your advice on how to fix the issue. Thank you! — Martha

Troubleshooting: You forgot to mention if you used your own charger when you inserted the battery into your sister’s phone to charge. It can be a charger issue. The best thing to do is try to charge your sister’s phone using your charger. If the phone won’t charge, then you really have to buy a new charger for your phone. However, if your sister’s phone charges fine with your charger, then the issue must be in the USB charge port of your phone. You need to have the device checked by a technician for proper evaluation. There is a possibility that the USB charge port will be replaced.

Touchscreen Won’t Work After Being Dropped

Problem: Hi guys, my phone is Galaxy Note 3 and I bought it at Walmart 2 months ago. The issue of my phone started when I accidentally dropped it on the floor. However, I checked my phone and I’m sure that there’s no physical damage. But after a few hours my touchscreen won’t work anymore, I turned off and On but there’s no use. I waited for an hour assuming that my phone will work but the touchscreen of my phone still won’t work. I don’t have issues on the buttons of my phone, when I press the power button the phone will immediately turned off the same on the Volume up and Volume down. I contacted the tech support of straight talk and asked for any remedy about the issue but they cannot fix it. For almost a week already my phone is unusable. Any advice is a huge help for me. Thanks! — Frances

Suggestion: I assume you couldn’t see a crack on any part of the phone, right? That doesn’t mean the phone wasn’t affected by the impact of the drop because apparently, the phone is suffering from a problem that can be minor or serious.

Based on your description, it’s only the touchscreen that won’t work. That would immediately point out that the problem is with the digitizer. It is the glass covering the display and while it looks like a normal glass, there’s actually a circuit that conducts touch commands to the processor.

There’s nothing much we can do about it since it’s a hardware issue. I suggest you have a technician take a look at it. If the digitizer was damaged, I believe you really have to buy the entire display panel and have it replaced. The digitizer is glued properly to the display panel making it impossible to detach.

Download Was Unsuccessful Error

Problem: Hello Harold, thank you for this free support, it helps a lot to us customers of straight talk. By the way, I have a Galaxy Note 3 and I purchased at Walmart last day. However, the issue started yesterday when I noticed that my phone cannot successfully download an application in Play Store. Every time I attempt to download an application there’s a notification that will appear on the screen saying “Download was unsuccessful”. I talked to the tech guy for a few hours but he cannot fix the issue of my phone. This is the first time that I encountered an issue like this. Please help me on how to fix it. Thanks! — John

Troubleshooting: There are a lot of reasons why this error occurs. The first thing you need to check is your internet connection, just make sure the device is well connected to the internet. Then, try to clear both the cache and data of the Play Store:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Now tap the Clear Cache
  7. Tap the Clear Data button, then OK.
  8. Reboot the phone.

Once the phone is active, try to download an app again and if the error remained, then you have to uninstall Play Store updates.

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Now tap the Uninstall updates

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Straight Talk Galaxy S3 Problems, Errors, Glitches and Solutions [Part 4]

Samsung-Galaxy-S3-Problems-52

If you are a Straight Talk subscriber who own a Galaxy S3 and currently bugged by a problem or two, then this post may be able to help you. We are still the fourth part of our Straight Talk Galaxy S3 problems troubleshooting series but we will be publishing more articles like this in the following weeks or months.

We are not trying to compete with Straight Talk because apparently, we don’t have tools its reps use in fixing the problems. We are simply trying to help our readers who contacted us about their problems. If you continue reading, you will notice there are problems that can’t be fixed because its either they’re network- or account-related issues.

Feel free to email us about your problems at [email protected] but provide all necessary details so that we can easily and accurately assess your concern. If you want to be helped via social networks, post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to go to a specific problem:

  1. Can’t Add Minutes
  2. Can’t Browse the Internet via Mobile Data
  3. Can’t Send/Receive MMS
  4. Won’t Charge
  5. Calls Are Routed To Voicemail
  6. Can’t Make A Call
  7. Can’t Send/Receive SMS
  8. Calls Constantly Drop
  9. Callers Can’t Hear the Owner
  10. Can’t Add More Contacts
  11. Can’t Browse the Web
  12. Randomly Shuts Down and Boots Up
  13. Can’t Make A Call After Adding Minutes
  14. Can’t Send / Receive Text Messages

Can’t Add Minutes to Straight Talk Galaxy S3

Problem: Hello droid guys, my phone is a Samsung Galaxy S3 and I bought it at Walmart last month. In the first month my phone is working great. However, just this week, I cannot anymore add minutes on my phone. For the past 3 days Straight Talk deducted an amount 3 times from my bank account. I’m not a tech savvy person, I don’t know if there’s something wrong with my phone or with Straight talk. I also contacted the tech support but they’re keep on saying that I need to add minutes so that my phone will work. And I told the tech guy that I already added minutes 3 times and straight talk deducted an amount 3 times from my credit card. I don’t know what’s the issue of my phone, I’ll wait for any suggestions on how to fix my phone. Thank you and more power! — April

Suggestion: Hey April. Apparently, this is an account-related problem and third-parties don’t have access to Straight Talk’s system. But since you’ve contacted us regarding this issue, then we’ll do our best in providing sound advice.

First off, if the rep told you that you need to add minutes to your phone or account, then it must be showing in their system that your account has been “deactivated.” At least, that’s the logical term for account that aren’t “active.” You need to add minutes to your account to “reactivate” it and if successful, you can use the services again.

The problem is, you already attempted a few times but the transactions didn’t go through. Obviously, it’s neither a problem with your phone nor your account but Straight Talk’s system. If you’ve been charged 3 times, demand that you’ll be repaid for the other two transactions. If a rep can’t help you, ask for a supervisor, then ask for the manager, or even talk to the CEO of the company if they can’t figure out what the problem is.

Can’t Browse the Internet via Mobile Data

Problem: Hi Harold, I have a Galaxy S3 from other service provider and just this week I transferred over to Straight Talk because of there cheap unlimited plan. In the first few days, I can simply browse the web anytime and anywhere, but for the past 2 days my internet is not working even when my mobile data is turned On. I called straight talk yesterday and they changed the APN settings of my phone and after that I can again browse the web. But just this morning, again I cannot browse the web. I have an unlimited call, text and data plan in straight talk but why I cannot use my data? Is there something wrong with my phone? I’m tired calling the tech support because they can’t fix the issue. I hope you can help me with my issue. — Mark

Troubleshooting: Hey Mark. I encountered a couple of issues with S3 before wherein the APN will revert to its default settings especially after a reboot or restart. This, of course, was due to old caches in the phone’s memory. The device may revert back to the default APN because the cache that handles the data is still there. You need to clear the cache so that the phone will not revert back to original settings. This might be your case, although there’s another possibility that Straight Talk changed its APN.

So, here’s what you need to do:

  1. Call Straight Talk’s hotline and ask for the correct APN. Jot it down or ask the rep to send it to your via SMS. Yes, they can do that.
  2. Change the APN in your phone and see if that works.
  3. If mobile data works after changing the APN, wipe the cache partition.

Since you can’t manipulate the caches of core services individually, your only option is to wipe the cache partition. It is the directory where all caches are saved. Unfortunately, there’s no easy way to do it but just follow the steps below and you’ll be fine:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Straight Talk Galaxy S3 Can’t Send/Receive MMS

Problem: Hi droid guys, I’m with straight talk for almost a year and I don’t have issues with their service. But just this week my phone cannot receive and send a picture message. I already tried those troubleshooting steps that the tech guy provided to me yesterday, I turned off and on the phone but still I cannot receive and send a picture message. I also configured the APN settings of my phone as what the tech guy told me but there’s no use. By the way my phone is Samsung Galaxy S3. Any suggestion to fix my phone is a huge help to me. Thank you! — John

Related Problem: Hello guys, I have a Galaxy S3 from other service provider and transferred to straight talk service. By the way, my phone is 6 months old and I purchased it from AT&T. The issue started a few days ago after I subscribed on straight talk service. I can make a call and send and receive a text message but the MMS is not working. I turned off and on my phone but still I cannot receive and send a picture message. The other day I contacted the tech support of straight talk and changed the APN settings, but the issue still not fix. I don’t know what to do with my phone, the tech support of straight talk is useless the representative told me to wait for 24 hours but until now my MMS is not working. I hope you can help me fix my phone. Thanks!

Troubleshooting: Hey John. Multimedia messaging has a very straightforward process; just make sure mobile data is turned, then verify your account has data credits and that you have the correct APN settings in your phone. There are two APN settings, one for the internet while the other for MMS. Make sure that when you call tech support, the rep is checking the correct one. Straight Talk reps can help you better with this problem, so don’t hesitate to call the hotline.

Straight Talk Galaxy S3 Won’t Charge

Problem: Hello guys, I have a Galaxy S3 for almost 5 months and I subscribed on straight talk unlimited promo. The issue started after my phone shutdown automatically, and after that my phone is not charging . I don’t have any issues with my internet or making a call and sending a text message. However, the battery of my phone is new and I also bought a new charger but my phone still not charging. I also called the tech support but they cannot give me a resolution on the issue, what they’re doing is, they want to turn off and on my phone but I cannot turn on my phone because the battery is already empty. I hate calling the tech guy it’s just a waste of time. I don’t know what’s wrong with my phone, I hope you can help me with my problem guys. Thank you and more power! — Miles

Troubleshooting: Hi Miles. Since I don’t know the history of your phone, we’ll start from the basic troubleshooting. First off, open the back cover and pull the battery out. Press and hold the power key for a minute, then replace the battery and the back cover. Make sure the battery connectors are touching the pins on the phone. Plug the phone in to charge and let it charge for, at least, 10 minutes. After that, attempt to turn the phone on. If it won’t turn on, then try a new charger with a different USB cable. If you don’t have access to such things, try plugging the phone in to your computer just to see if it will charge. If not, then send the phone in for repair as there could be some issues with the USB charge port.

Calls Are Routed To Voicemail

Problem: Hi guys, I have a Galaxy S3 from AT&T and transferred over to Straight talk last month. In the first month, my phone was working great, I can make call and send a text messages to my friends. However, just this week my phone cannot anymore make a call. The signal bars are full, and every time I make a call I can only hear a busy tone. So, I tried calling my number in one of my phones, it ring but the call suddenly routed to the voicemail. There’s no problem with my plan because I subscribed on the unlimited promo of Straight talk. I also contacted the tech support but they’re confused about the issue, for a few hours talking to the tech guy and following those troubleshooting steps that he provided and after that the issue is still the same. I’m tired calling the tech support because they cannot fix the issue. I’m hoping you can help me guys about the issue of my phone. I’ll wait on your reply and thank you! — Paul

Troubleshooting: Hey, Paul. Unfortunately, when it comes to voicemail, there’s only one thing users can do and that’s to set it up. But basically, even the set up is done in the provider’s system and what users are doing are actually initiate (or ask the system) the setup. That said, there’s nothing we can do to troubleshoot voicemail related issues.

I understand why you don’t want to call tech support but for now, there’s nothing much we can do about it. The thing is, your provider is the only one that can fix this issue. I know that because I worked as a tech support for a wireless company before and we have a tool that can fix this problem in one click; the phone number just needs to be “reactivated.”

So, please, call Straight Talk. If one rep can’t fix the problem, try another rep or ask for a supervisor or manager to look into your problem.

Can’t Make A Call on Straight Talk Galaxy S3

Problem: I bought a Straight Talk phone last week at Walmart and subscribed on their unlimited promo which is the $45 plan. After I ported my phone number from other service provider to straight talk the tech guy told me to wait for 24 hours to complete the porting of my number. After 24 hours, my phone is working, but after a few days I cannot anymore make a call but I can send a text message. I contacted the tech support and spent 2 hours talking with the representative but the issue is still the same. I turned the phone off and on but nothing works. I don’t know what is happening on my phone right now. And by the way my phone is a Samsung Galaxy S3 and this is new. Please help me guys about the issue of my phone. Thank you and more power! — Liza

Suggestion: Hi Liza. I understand the rep told you to wait for just 24 hours to regain your service after the port but fact is, porting will take 24 to 48 (I know cases that went beyond this time span) hours to complete. Within this time span, the service may work intermittently. Of course, if the problem persists after 2 or 3 days, you need Straight Talk’s help to fix the problem. There’s nothing much we can do about it considering the fact that it is account-related issue. I am sure the reps will be happy to assist you, if not, then ask for their manager or ask to be transferred to a higher level of support.

Straight Talk Galaxy S3 Can’t Send/Receive SMS

Problem: Hi guys, I have a Samsung Galaxy S3 under by straight talk and I bought it at Walmart 6 months ago. For the past 6 months my phone is working fine, I can make a call, send a text and picture messages and browse the web. However, just this few days my phone cannot anymore send and receive text messages. It’s weird that I can make a call and receive a picture messages but I cannot receive and send a text message. I spent few hours talking with the representative and changed the APN settings of my phone but nothing works. We also do the hard reset of my phone but still I cannot send and receive a text message. I’m not a tech person, I don’t know if the issue of my phone will be fix. Any suggestions is a big help for me, I’ll wait for any response coming from you guys. Thank you! — Hailey

Troubleshooting: Hailey, first of all, check if you still have enough credits in your account to send / receive text messages. I understand you already called tech support and performed factory reset to no avail. This proves the problem is not with the phone but your account or, at least, it’s on Straight Talk’s side.

Basically, there’s nothing much we can do about the problem so call Straight Talk’s tech support again and this time inquire about the status of your account. It’s better that they will be the ones to check on their end as they have more access to their services. I know it’s difficult to explain yourself over and over to different reps but only they can fix this problem for you.

During my tenure as a tech support, problems like this were very common and we had a tool that would give us an idea where things went wrong. I’m sure ST’s reps also have their tools to examine their subscribers’ accounts. As for you, try to stay with the rep until the issue is fixed.

Calls Constantly Drop on Straight Talk Galaxy S3

Problem: Hello droid guys, I have a Galaxy S3 from T-mobile and I transferred over to straight talk last week. I don’t have problems with my phone after I transferred service with straight talk. But this past few days I encountered an issue with my phone, every time that I make a call the call dropped constantly. I checked the signal bars and the signal is full, I also turned off and on the phone but it’s not helping. I tried calling the tech support and spent an hour talking and doing those troubleshooting steps that the representative provided. But after talking to the tech guy the issue is still the same, the call still dropped. I don’t’ know what s really the issue of my phone. Is it the phone or with straight talk? Please help me guys, thank you and more power! — Janus

Troubleshooting: Well, if you ask Straight Talk about it, you’ll be told it’s the phone but if you ask Samsung, it’s your provider. You really cannot get an answer to your question because both parties would deny it. But I think you could answer your own question. If this problem was happening before transferred over to Straight Talk network, then it must be the phone that has a problem. Perhaps, its radio signal receiver isn’t functioning well.

However, if your service became crappy after you transferred over to Straight Talk, then there’s a big possibility that it’s a network-related issue or, at least, it’s on their side not the phone. Because of that, there’s nothing we can do but wait for them until they can fix it. Call tech support again but before doing so, backup all your data and perform full master reset so they can’t blame the phone. Their tech support reps may be so conscious about their call handling time that they don’t want to spend more time with their subscribers troubleshooting the problem so ask for a manager right away.

Callers Can’t Hear the Owner

Problem: Hi guys, I purchased a Galaxy S3 at Walmart 8 months ago and subscribed to straight talk unlimited plan. During my first 7 months my phone is working great. However, just this month my phone is not working properly, every time I call somebody, they cannot hear me talking. I turned Off and On my phone but the issue still not fix. So, I decided to call the customer service of straight talk and we did a lot of troubleshooting, and after an hour the issue is still the same. It’s so frustrating that you spend an hour talking to the representative and after that the issue is not fix. I hope guys you can help me with my issue. Thank you! — Melchor

Troubleshooting: Hey Melchor. It’s apparently a microphone problem. The Galaxy S2 has two microphones, the one that’s problematic is at the bottom beside the USB/utility port. There were a lot of cases wherein dust corroded the hole so the voice can’t reach the mic. Carefully to clean the hole or give it a mild blast of compressed air to see if it would make a difference. If not, then it’s time you brought the phone to a technician to have it thoroughly checked and diagnosed. If damaged, it can easily be replaced but everything depends on the tech.

Straight Talk Galaxy S3 Can’t Add More Contacts

Problem: Hello droid guys, last week I purchased a Galaxy S3 under by Straight talk and immediately subscribed on their unlimited promo. In the first few days, my phone is perfectly fine until I noticed that my Galaxy S3 can only hold for about 15 names and 15 phone numbers. Error message always showed on the screen saying “space was low”. And I’m also confused why my phone had no downloads and I only have Facebook. I called the customer service for help but the representative don’t have any idea what is happening on my phone. They’re keep on saying that my phone has a plenty of space. But why I cannot enter more phone numbers on my phone? It’s so frustrating that they cannot fix the issue. I’m hoping that you will reply about my concern. Thank you guys and more power! — Max

Troubleshooting: It’s probably just a glitch, Max. But honestly, I haven’t encountered this issue before. Okay, so your phone is quite new and I’m not sure how much data you’ve already saved in its internal storage but it would be better if you reset the phone as early as now. After the reset try adding as many contacts as possible and if the problem still persists, then at least we know it has issues out of the box. Have it replaced immediately. I’m sure you don’t want a phone that’s defective since day 1, right?

Straight Talk Galaxy S3 Can’t Browse the Web

Problem: Hello, I have a Galaxy S3 purchased from other service provider and I also bought a straight talk simcard at Walmart last week. After I activated my simcard I can easily make a call and browse the web. However, since yesterday until now I cannot browse the web. I called the customer service last night and told them that I cannot browse the web, but after an hour talking to the representative the only thing he told to me that “he cannot fix the issue of my phone”. It’s very frustrating that I have an unlimited data but I cannot use my internet. I asked the representative if there’s something wrong with my phone but he cannot give me an exact answer about my question. I hope you can help guys about my issue. Thank you and more power! — Justin

Troubleshooting: Justin, the problem is with the phone but you need to get the correct information from Straight Talk. Call the tech support hotline using a different phone but instead of telling the rep you can’t browse the web, ask for the correct APN Settings. You can jot it down or have it sent to your phone via SMS. Once you go the correct APN, have the rep walk you through editing or adding a new APN in your phone. After everything is set, you will be able to browse the web but make sure mobile data is enabled in the first place.

Straight Talk Galaxy S3 Randomly Shuts Down and Boots Up

Problem: Hi, I bought a Samsung Galaxy S3 from straight talk last year. Just this month my phone is not working properly. There’s an instance that my phone will automatically shutdown and will automatically turn on. I tried to remove the battery and wait for a minute before turning On my phone, but after a few minutes the issue occur again. I also do the hard reset on my phone but nothing works. Last week I called straight talk and they reset again my phone but the issue is still the same. The representative told me that they cannot anymore send me a new phone because it’s already out of warranty. I don’t have an idea why I have this issue on my phone. I’ll wait for any suggestion coming from you guys. Thanks! — James

Troubleshooting: Hey James. First of all, I’m interested to know what app you were using when the phone shut down. Also, does the phone keeps vibrating once it shuts down?

Let’s isolate the problem. Try booting the S3 in safe mode to temporarily disable all third-party apps.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

Once in safe mode, observe the phone closely to see if it would still shuts down on its own. If not, then one of the app may be causing the problem. Reset the phone again but this time install your apps one by one and be mindful of the time when the problem occurs again to know which app causes it.

If it’s not an app-related problem or if the phone vibrates even if it’s off, check the Power key of your phone as it may be stuck or even damaged. Try pressing it multiple times but if it can’t be fixed, it’s time you brought the phone to a technician.

Another possibility is that it could be just a battery problem. You know, batteries are the first component that will deteriorate over time. If there’s no stable power supply, the phone will randomly shut down. So, check on this also.

Can’t Make A Call After Adding Minutes

Problem: Hello droid guys, I’ve been in straight talk for 3 years now and I don’t have any issues with straight talk. Just this week the issue started after I added minutes to my phone. I cannot anymore make a call but I can send a text message. I’m sure that I don’t have problems with my plan because I purchased the unlimited promo of straight talk. I talked to the representative the other day and asked what kind of plan that I have, and he said that I have the $45 plan. How come that I have an unlimited plan but I cannot make a call? I spent 30 minutes talking to the representative and he told me to wait 4-5 hours to activate my phone, but after 5 hours still I can’t make a call. I hate calling again the tech support of straight talk because they’re just wasting my time and they cannot provide an exact resolution of the issue. I don’t know if there’s something wrong with phone? I’ll wait your reply guys and thank you! — Anne

Suggestion: Well, Anne, you really don’t have a choice but to call tech support again because only they can fix this problem. Apparently, it’s account-related issue and we’re not, in any way, equipped to deal with this problem. If the rep told you to wait another 4 hours to get your number reactivated, you’re obliged to do so but beyond that, it’s unreasonable. So, you better seek assistance from higher level support or a manager perhaps. If a rep can’t fix your issue, escalate the call to a higher support. Usually, reps would tell this and that just to get rid of you and the next time you call, you’ll be asked the same questions and information. To avoid that, always ask to speak to a manager if the rep can’t fix your issue.

Can’t Send / Receive Text Messages

Problem: Hi Harold, I’ve been in straight talk for about 10 months and my phone is a Samsung GalaxyS3.During my first few months with straight talk the service is good until I noticed that I cannot anymore send and receive a text message. I know that I don’t have problems with my plan, because I subscribed on their unlimited promo last month and my service end date will be next week. I called the tech support but they cannot figure out what is the issue of my phone. They changed the APN settings and did some troubleshooting steps but the issue still not fix. I don’t want to call the tech support of straight talk anymore, they’re just wasting my time and money. I’ll wait for any advice guys and I hope that you can give a suggestion on how to fix my phone. Thank you and more power! — Dianne

Troubleshooting: Hi Dianne. For text messages, there’s no need to change the APN settings. Ask the rep if there’s a problem with their network. Things like that happen all the time and can be fixed after an hour or two. If the phone wasn’t from Walmart or BYOP, it might have a different message center number out of the box. Sometimes, default settings are restored so let the rep guide you in checking the message center number. He/she should know the correct number that should appear, so ask him/her about it.

It’s a network-related issue so you really don’t have a choice but seek help from Straight Talk’s representatives. With that, you have to call, wait, wait even more and pray they can figure out your problem and fix it. We really can’t help you with this simply because it’s not a phone issue.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.