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Samsung Galaxy S5 Lollipop Problems, Errors, Solutions & Troubleshooting [Part 57]

Galaxy-S5-Lollipop-Problems-57

The Samsung Galaxy S5 has been running on Android 5 lollipop for several weeks now but we’re still getting a lot of reports and complaints from our readers. This is the 57th part of our Galaxy S5 Troubleshooting series and I addressed a dozen of problems in this post. For owners who are currently bugged by problems and to our readers who were seeking for help, take time to browse this page as your concerns may be among the ones I cited here.

Please note that this is a free service we provide and we spend time researching on your issues. So, please, when you contact us, do your part and provide as much details as possible about your problems. Include the information of your phone, the version of Android it’s running and when the problem started. We don’t care how long your email is, we will read it. Also, please be reminded that we are not, in any way, associated or affiliated with any of the manufacturers (in this case Samsung). If the purpose of your email is to rant, spare us.

We already addressed hundreds of emails since the release of this device and probably addressed issues similar to yours. Visit our Galaxy S5 Troubleshooting page as we listed all issues we fixed and questions we answered. For those who want to contact us, you may send your problems/questions to [email protected] or post on our Facebook wall and/or Google+ page.

Click on the link below to go to specific problem:

  1. Galaxy S5 Time in Text Messages Incorrect
  2. Galaxy S5 Contacts Won’t Load After The Update
  3. Galaxy S5 Can’t Be Detected By PC & App Issue
  4. Galaxy S5 Can’t Make/Receive Calls or Send/Receive SMS
  5. Galaxy S5 Won’t Respond When Locked, Screen Flashes When Charging
  6. Galaxy S5 Keeps Popping Up Water Damage Alert
  7. Galaxy S5 Screen Flickering Issue
  8. Galaxy S5 Can’t Make/Receive Calls After the Update
  9. Galaxy S5 Heating Up Plus Performance Issue
  10. Galaxy S5 Slightly Bent, Camera Problem, Unresponsive Screen
  11. Galaxy S5 Can’t Send/Receive MMS
  12. Galaxy S5 Says It Has -1 Unread Message

Galaxy S5 Time in Text Messages Incorrect

Problem: Hello! I am having a time stamp issue with my text messages. It was totally fine a couple days ago but now I am having issues.

When my friends text me it says the messages are coming in at a 3 hour time difference (the texts I receive are 3 hours earlier). It’s causing all of my texts to be at the bottom and all of theirs to be at the top.

Also, I tried looking at my date and time settings and when I click automatic time, it sets it to the time that my text messages are received (about 3 hours earlier). Even when I try automatic time zone it’s wrong as well. I have tried clearing my cache and cookies and still nothing has helped.

Please help me with this issue as it is a major inconvenience. Thank you for your valuable time. — Mel

Troubleshooting: Hi Mel. Here’s one way to go about this:

  1. Uncheck Automatic time zone and manually choose the correct zone.
  2. Uncheck Automatic Time & Date.
  3. Set the clock to correct time.
  4. Check Automatic Time & Date.

Just in case the first procedure won’t work, I suggest you backup your data and perform full hard reset.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Contacts Won’t Load After The Update

Problem: I recently updated my s5 and I’m having some problems with it. My contacts won’t load. When I open the contacts apps it just says updating contact list and none of my messages are labeled by my contacts, only the number comes up. The weird thing is that when I type in someone’s number on the phone application it recognizes the number I typed in as someone’s number in my contacts. Also, the update filled up my memory on my phone. I don’t have very many pictures, apps, or songs on my phone. The majority of t my memory is taken up by contacts storage, 5.82 GB and system memory, 5.46GB. Is there anyway I can get rid of the stuff I don’t need? — Steven

Related Problem: Hi, Since downloading the lollipop update, I am having problems with my phone. My contact list will not load nor will my logs. I can’t add people into my contacts either. Also, my phone gets hot now. Sometimes, it lags and freezes now. I went to US Cellular for help and they were unable to help me. They even called Samsung for help, and they didn’t know what to do either. So, to send a text, I have to go to phone-and start putting in the name of whom I want to send a text-tap on their info-and then I can send them a text. This is all so annoying. I wish I had not done the lollipop update. — Rosalie

Troubleshooting: Hi Steven. First of all, just to rule out the possibility that it is just a glitch with the Contacts app or the firmware, clear the cache and data of the app. Don’t worry, your contacts are safe; there’s actually another service that stores all your contacts, it’s called Contacts Storage.

Now, based on your description, it seems like you have duplicate contacts in your phone. You see, when dialing someone’s number, the phone cannot recognize it even if the contact is properly labeled. That’s the most common sign of a duplicate contact. To get rid of those duplicates, you really don’t need to delete them but merge them with contacts that are identical. Here’s how you do it:

  1. Launch the Contacts app.
  2. Tap the contact in question.
  3. Tap the merge icon.
  4. Tap Link another contact.
  5. Choose the duplicate contact.
  6. Tap Done and do the process again for contacts that have duplicates.

Galaxy S5 Can’t Be Detected By PC & App Issue

Problem: Hi, nice blog you have on The Droid Guy. I have a Galaxy S5 from SFR (French carrier). Ever since I upgraded to lollipop, I have 2 issues :

– I cannot connect to a PC using USB cable anymore; I simply do not see that option (Connect via USB) or any such wording. Though power does come in the phone from a PC, and I connected to that PC a few months back.

– when I unlock the screen and start an application, or browse to a service, after 2 seconds another app, always the same , tries to open up instead, blocking the app I intended to use.. It is an app I installed, not a pre-installed app or an android service. It blocks even the alarm when it is supposed to wake me up !

I could not find anything related to USB on your page on that topic. What am I missing ? Thanks! — AA

Troubleshooting: About the USB problem, it’s more likely a driver issue with the computer. Try updating or reinstalling the driver, or better yet, install the latest version of Samsung Kies and the problem will be fixed.

The second problem seems a bit complicated because we don’t have any idea what kind of app is causing the problem and what kind of app pops up when the former is launched. That said, the most logical thing to do is to uninstall the app that keeps popping up. After doing so and it will still pop up, then try to see if it’s not a feature of the app you intended to use. Lastly, if the problem isn’t fixed, uninstall the app that triggers the latter to pop up.

Galaxy S5 Can’t Make/Receive Calls or Send/Receive SMS

Problem: I updated my S5 and now I can’t receive phone calls can’t make phone calls and the same with texts. Please help. My service provider says I have to travel all the way to Dallas to get my phone fixed and that is an hr and a half away from me. — Rhea

Suggestion: Hi Rhea! If the phone doesn’t have any other problems aside from not being able to make/receive calls and send/receive text messages, then the problem might still be in the provisioning of the phone. It’s a network thing, some kind of a “registration” for your phone in your provider’s system so it can receive service. During my tenure as a wireless tech support, I did receive a lot of calls from owners having the same problem as yours. What needs to be done is to re-provision the phone so it can receive signal or service and it can be done over the phone. However, I don’t want to discredit your provider, so if they said their tech needed to check the phone physically to fix the problem, then you have no choice but to follow what they told you.

Galaxy S5 Won’t Respond When Locked, Screen Flashes When Charging

Problem: I have a Samsung Galaxy S5 for almost 7 months now and I’m starting to have problems with it. First my phone will lock up on the locked screen, it will go black and none of the buttons will work until I take it out of the case and take the battery out. Second, when I plug my phone up to the 120 volts in my house the screen starts to flash. How can I fix these problems on my phone without buying a new phone? I left an I phone 4s because I was having trouble out of it, so please help me fix my phone before I get mad and change to a different phone. Thank you! — David

Troubleshooting: If the phone refuses to respond even if the Power button is pressed to wake it up, then it’s suffering from a performance-related issue, unless one of the downloaded apps is causing it. To rule this possibility, try booting the phone in safe mode and lock it, and then try to wake it up to see if the phone still freezes. If the problem doesn’t occur in safe mode, then find the app that’s causing it and uninstall it. Otherwise, the problem is with the firmware and provided that the phone didn’t suffer from physical or liquid damage, there is a possibility the flashing of the screen when charging is related to the first issue. That said, it is necessary to hard reset your phone but don’t forget to backup all your data first.

Galaxy S5 Keeps Popping Up Water Damage Alert

Problem: Hello, I came across your drove of knowledge on S5 and thought I might ask – I have a really annoying problem with my phone as I have bought the original Samsung flip case and I somehow believe connected it appropriately but the phone keeps telling me every five seconds that the battery case has not been properly connected and thus it is not waterproof. This is rather annoying as it does not let you type properly or listen to youtube (the notice pauses the stream). Is this a common problem and is there any way to switch off the notice? Best regards, Gert.

Troubleshooting: Hi Gert! Just make sure the back plate is snapped on and the charging port is properly sealed by the cover. After that and the phone is still popping up the warning message, there’s nothing you can do about it but to dismiss it every time it pops up…unless, you want to root your phone, which may void your warranty, and get rid of the warning message by installing Xposed framework then enabling Xposed G-Touchwiz. Please proceed at your own risk. And NO, there’s no way you can get rid of the alert without rooting your phone.

Galaxy S5 Screen Flickering Issue

Problem: My S5 started having screen flickering/glitches about a month or more ago. I put it off, cos it wasn’t that much of an issue. It just did it when I went to shut the screen off, when the screen was awoke by a notification, and when I turned the screen on. No biggy. But now it’s started to not turn on. The LED light will blink & you can sometimes see it light a bit to flicker only in the top of the screen. Can you please help me troubleshoot what’s wrong and possibly how to fix it? I got this phone in June or July of last year. Could it just be time to get a new phone? Thanks in advance. — Quinley

Troubleshooting: When to comes to the screen flickering, it is more often a hardware issue than anything else. However, there have also been reports of screen issues caused by apps, so it would be wise to just boot the phone in safe mode for now and observe if the problem still occurs. Of course, if the problem disappeared in safe mode, it’s just an app issue and all you need to do is find the app that’s causing it and uninstall it.

However, if the problem remained even in safe mode, then we are almost certain it’s a hardware issue (specifically a display problem). That said, you need help from a technician but before that, make sure you’ve backed up your data because the first thing the technician would do is to reset the phone to factory defaults and thus, deleting all your personal data. It is also wise to perform factory reset prior to sending your phone in for repair.

Galaxy S5 Can’t Make/Receive Calls After the Update

Problem: Hi, I just upgraded my Samsung S5 last week because it kept prompting me the upgrading message. After upgraded, I notice I am not able to make any outgoing calls or receive incoming calls.

Whenever I answering the call, it will ended itself. Same as whenever I make outgoing call, only heard one ringing tone and it will turned to call ended itself. Please advise. Thanks. — Ivy

Suggestion: It sounds like the phone needs to be provisioned again by your service provider. As long as it’s getting good signal or coverage, problems like this are often network related. So, call your service provider and report the problem. They may be able to help you fix it.

Galaxy S5 Heating Up Plus Performance Issue

Problem: Hello, my Samsung S5 has been acting up and honestly I’m not sure whether this started with the lolipop update or earlier.

The phone warms up if I’m browsing the Internet , whether it’s Facebook or any other page really. If I’m on it for more than 10 minutes , it starts warming up. Or even if I’m on a phone call for about 15 minutes , the phone gets so hot that I turn it off for fear of battery explosion or something similar.

That’s not the only problem , but the phone itself isn’t working properly. It’s slow at times. never had this issue before.

And the battery?! What did they do to it ?! It used to last much longer. Is the lollipop update that “heavy?”

I would really appreciate your feedback. I’d like to know if at this point I should simply contact Samsung and ask for a replacement. Regards, Keta.

Troubleshooting: Hi Keta! Compared to Kitkat, yes, lollipop is heavier with new features and all but that’s not the reason why the phone is heating up so bad. Inconsistencies between apps and the new firmware are often the cause why the phone heats up. There are also times when the firmware itself is the cause of overheating. To isolate the problem, boot your phone in safe mode and observe if the phone still heats up. If so, then it’s the firmware that has issues, otherwise, it’s the apps you downloaded.

For firmware-related issues, it’s always wise to first wipe the cache partition and observe if the problem still occurs and if so, then proceed with factory reset but don’t forget to backup all your data especially ones stored in the device’s internal storage.

For app-related problems, however, all you need to do is determine which app(s) is causing the problem. Clear the cache and data of the suspected app or download the latest update if necessary. If the problem remained after that, uninstall and reinstall the app.

Galaxy S5 Slightly Bent, Camera Problem, Unresponsive Screen

Problems: Dear team, I have three different concerns about my Galaxy S5.

First of, I’ve seen all the bendgate videos about iPhones, and a couple of months ago I noticed that my galaxy is a little bent in the top right corner (where that front cam and sensors are. The bent area is roughly from the power button to the proximity sensors). Its hardly noticeable but when you place it screen down and press that part the down section of the phone lifts a bit. Have to point out that its not much, maybe a millimeter or 2 but bugs me a lot as i am one of those users that has a screen protector and a heavy duty case on the phone b4 it leaves the store. I’ve compared it with 3 other galaxy s5 phones and one was perfect(no noticeable bent what so ever when placed screen down on a flat surface), but the other two were just as bent as mine was which leads me to believe that its not my doing? Or all 3 of us bent it that way in a pocket?

Have you had any inquiries regarding that?

Second problem is with the camera. Very rarely when I turn the camera on the screen goes black and cant do anything with it. I have to restart the phone and its back to normal then.

Third issue is an unresponsive screen after a call. It used to be once in 10 calls but its more frequent now. When i finish the call and try to press the off button, the screen stays very dim and unresponsive. It would stay like that for 10 secs or so and if try to turn the screen on and off via power button I cant unlock it or press anything else on it.

I run lollipop 5.0 for a few months now and after updating from kit kat i did a master reset. Twice. Thanks for any help. — Nik

Troubleshooting: Hey Nik! As to the Galaxy S5 being slightly bent, there’s nothing we can do about that if indeed such is the case. You have to discuss with your provider, retailer or Samsung to have that issue verified. And no, we haven’t had any inquiries on the bent S5.

I am not sure how “rarely” the camera problem occur but it seems like it’s just a problem with the application itself or there could be a third-party app causing it. When using the camera, try to be mindful of apps you use prior to using it so if the problem occurs, you already have a suspect. Then, boot your phone in safe mode, run the same app and use the camera to see if the problem still occurs.

About the screen issue after a call, I’ve see this problem on my phone before and while the unresponsive screen issue is considered a performance-related problem, in my case, it was just the phone app glitching from time to time. What I did was clear the cache and data of the Dialer app and it was gone. So, try that and it that won’t work, let your service provider take care of these problems for you.

The last two problems are firmware-related. Reinstalling the firmware will fix them.

Galaxy S5 Can’t Send/Receive MMS

Problem: Hello, I have an AT&T Galaxy S5 and transferred over to Straight talk network for over a week now. The device works great for a few days, but after a couple of days I noticed that my device cannot send and receive an MMS. I have not been called Straight talk about the issue because I want to know first if there will be another way how to fix my problem. Help! — Aiden

Troubleshooting: Hi Aiden, this certain issue is common especially to those BYOP (Bring Your Own Phone) customers of Straight Talk. This issue occurs when the APN and MMS settings were not configured correctly.

The best thing you can do first is to make sure that your mobile data is turned on. Since you’ve mentioned that your device is coming from AT&T probably, the issue is caused by the APN settings that was not configured correctly. To review if you have the correct APN and MMS settings you can directly go to Straight Talk website or you can call customer service and ask the correct APN settings intended for your device.

Galaxy S5 Says It Has -1 Unread Message

Problem: Hi guys, I have this Galaxy S5 for a year now. The issue started just this week when there’s a message appears on the screen saying -1 unread message. I rebooted the device twice but the message still on the screen and it’s very annoying. How can I fix this issue? Help! – Andrew

Troubleshooting: This issue has been so common and it’s just a glitch in the system or the service that handles the counters for notifications. Just follow the steps below and you’ll be fine:

  1. From Home screen, tap the Menu Button.
  2. Tap More Tab.
  3. Scroll down and tap Application Manager.
  4. Tap BadgeProvider.
  5. Now, tap Clear Cache, and Clear Data.
  6. Reboot your device.

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Straight Talk Galaxy S3 Problems, Errors, Glitches and Solutions [Part 4]

Samsung-Galaxy-S3-Problems-52

If you are a Straight Talk subscriber who own a Galaxy S3 and currently bugged by a problem or two, then this post may be able to help you. We are still the fourth part of our Straight Talk Galaxy S3 problems troubleshooting series but we will be publishing more articles like this in the following weeks or months.

We are not trying to compete with Straight Talk because apparently, we don’t have tools its reps use in fixing the problems. We are simply trying to help our readers who contacted us about their problems. If you continue reading, you will notice there are problems that can’t be fixed because its either they’re network- or account-related issues.

Feel free to email us about your problems at [email protected] but provide all necessary details so that we can easily and accurately assess your concern. If you want to be helped via social networks, post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to go to a specific problem:

  1. Can’t Add Minutes
  2. Can’t Browse the Internet via Mobile Data
  3. Can’t Send/Receive MMS
  4. Won’t Charge
  5. Calls Are Routed To Voicemail
  6. Can’t Make A Call
  7. Can’t Send/Receive SMS
  8. Calls Constantly Drop
  9. Callers Can’t Hear the Owner
  10. Can’t Add More Contacts
  11. Can’t Browse the Web
  12. Randomly Shuts Down and Boots Up
  13. Can’t Make A Call After Adding Minutes
  14. Can’t Send / Receive Text Messages

Can’t Add Minutes to Straight Talk Galaxy S3

Problem: Hello droid guys, my phone is a Samsung Galaxy S3 and I bought it at Walmart last month. In the first month my phone is working great. However, just this week, I cannot anymore add minutes on my phone. For the past 3 days Straight Talk deducted an amount 3 times from my bank account. I’m not a tech savvy person, I don’t know if there’s something wrong with my phone or with Straight talk. I also contacted the tech support but they’re keep on saying that I need to add minutes so that my phone will work. And I told the tech guy that I already added minutes 3 times and straight talk deducted an amount 3 times from my credit card. I don’t know what’s the issue of my phone, I’ll wait for any suggestions on how to fix my phone. Thank you and more power! — April

Suggestion: Hey April. Apparently, this is an account-related problem and third-parties don’t have access to Straight Talk’s system. But since you’ve contacted us regarding this issue, then we’ll do our best in providing sound advice.

First off, if the rep told you that you need to add minutes to your phone or account, then it must be showing in their system that your account has been “deactivated.” At least, that’s the logical term for account that aren’t “active.” You need to add minutes to your account to “reactivate” it and if successful, you can use the services again.

The problem is, you already attempted a few times but the transactions didn’t go through. Obviously, it’s neither a problem with your phone nor your account but Straight Talk’s system. If you’ve been charged 3 times, demand that you’ll be repaid for the other two transactions. If a rep can’t help you, ask for a supervisor, then ask for the manager, or even talk to the CEO of the company if they can’t figure out what the problem is.

Can’t Browse the Internet via Mobile Data

Problem: Hi Harold, I have a Galaxy S3 from other service provider and just this week I transferred over to Straight Talk because of there cheap unlimited plan. In the first few days, I can simply browse the web anytime and anywhere, but for the past 2 days my internet is not working even when my mobile data is turned On. I called straight talk yesterday and they changed the APN settings of my phone and after that I can again browse the web. But just this morning, again I cannot browse the web. I have an unlimited call, text and data plan in straight talk but why I cannot use my data? Is there something wrong with my phone? I’m tired calling the tech support because they can’t fix the issue. I hope you can help me with my issue. — Mark

Troubleshooting: Hey Mark. I encountered a couple of issues with S3 before wherein the APN will revert to its default settings especially after a reboot or restart. This, of course, was due to old caches in the phone’s memory. The device may revert back to the default APN because the cache that handles the data is still there. You need to clear the cache so that the phone will not revert back to original settings. This might be your case, although there’s another possibility that Straight Talk changed its APN.

So, here’s what you need to do:

  1. Call Straight Talk’s hotline and ask for the correct APN. Jot it down or ask the rep to send it to your via SMS. Yes, they can do that.
  2. Change the APN in your phone and see if that works.
  3. If mobile data works after changing the APN, wipe the cache partition.

Since you can’t manipulate the caches of core services individually, your only option is to wipe the cache partition. It is the directory where all caches are saved. Unfortunately, there’s no easy way to do it but just follow the steps below and you’ll be fine:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Straight Talk Galaxy S3 Can’t Send/Receive MMS

Problem: Hi droid guys, I’m with straight talk for almost a year and I don’t have issues with their service. But just this week my phone cannot receive and send a picture message. I already tried those troubleshooting steps that the tech guy provided to me yesterday, I turned off and on the phone but still I cannot receive and send a picture message. I also configured the APN settings of my phone as what the tech guy told me but there’s no use. By the way my phone is Samsung Galaxy S3. Any suggestion to fix my phone is a huge help to me. Thank you! — John

Related Problem: Hello guys, I have a Galaxy S3 from other service provider and transferred to straight talk service. By the way, my phone is 6 months old and I purchased it from AT&T. The issue started a few days ago after I subscribed on straight talk service. I can make a call and send and receive a text message but the MMS is not working. I turned off and on my phone but still I cannot receive and send a picture message. The other day I contacted the tech support of straight talk and changed the APN settings, but the issue still not fix. I don’t know what to do with my phone, the tech support of straight talk is useless the representative told me to wait for 24 hours but until now my MMS is not working. I hope you can help me fix my phone. Thanks!

Troubleshooting: Hey John. Multimedia messaging has a very straightforward process; just make sure mobile data is turned, then verify your account has data credits and that you have the correct APN settings in your phone. There are two APN settings, one for the internet while the other for MMS. Make sure that when you call tech support, the rep is checking the correct one. Straight Talk reps can help you better with this problem, so don’t hesitate to call the hotline.

Straight Talk Galaxy S3 Won’t Charge

Problem: Hello guys, I have a Galaxy S3 for almost 5 months and I subscribed on straight talk unlimited promo. The issue started after my phone shutdown automatically, and after that my phone is not charging . I don’t have any issues with my internet or making a call and sending a text message. However, the battery of my phone is new and I also bought a new charger but my phone still not charging. I also called the tech support but they cannot give me a resolution on the issue, what they’re doing is, they want to turn off and on my phone but I cannot turn on my phone because the battery is already empty. I hate calling the tech guy it’s just a waste of time. I don’t know what’s wrong with my phone, I hope you can help me with my problem guys. Thank you and more power! — Miles

Troubleshooting: Hi Miles. Since I don’t know the history of your phone, we’ll start from the basic troubleshooting. First off, open the back cover and pull the battery out. Press and hold the power key for a minute, then replace the battery and the back cover. Make sure the battery connectors are touching the pins on the phone. Plug the phone in to charge and let it charge for, at least, 10 minutes. After that, attempt to turn the phone on. If it won’t turn on, then try a new charger with a different USB cable. If you don’t have access to such things, try plugging the phone in to your computer just to see if it will charge. If not, then send the phone in for repair as there could be some issues with the USB charge port.

Calls Are Routed To Voicemail

Problem: Hi guys, I have a Galaxy S3 from AT&T and transferred over to Straight talk last month. In the first month, my phone was working great, I can make call and send a text messages to my friends. However, just this week my phone cannot anymore make a call. The signal bars are full, and every time I make a call I can only hear a busy tone. So, I tried calling my number in one of my phones, it ring but the call suddenly routed to the voicemail. There’s no problem with my plan because I subscribed on the unlimited promo of Straight talk. I also contacted the tech support but they’re confused about the issue, for a few hours talking to the tech guy and following those troubleshooting steps that he provided and after that the issue is still the same. I’m tired calling the tech support because they cannot fix the issue. I’m hoping you can help me guys about the issue of my phone. I’ll wait on your reply and thank you! — Paul

Troubleshooting: Hey, Paul. Unfortunately, when it comes to voicemail, there’s only one thing users can do and that’s to set it up. But basically, even the set up is done in the provider’s system and what users are doing are actually initiate (or ask the system) the setup. That said, there’s nothing we can do to troubleshoot voicemail related issues.

I understand why you don’t want to call tech support but for now, there’s nothing much we can do about it. The thing is, your provider is the only one that can fix this issue. I know that because I worked as a tech support for a wireless company before and we have a tool that can fix this problem in one click; the phone number just needs to be “reactivated.”

So, please, call Straight Talk. If one rep can’t fix the problem, try another rep or ask for a supervisor or manager to look into your problem.

Can’t Make A Call on Straight Talk Galaxy S3

Problem: I bought a Straight Talk phone last week at Walmart and subscribed on their unlimited promo which is the $45 plan. After I ported my phone number from other service provider to straight talk the tech guy told me to wait for 24 hours to complete the porting of my number. After 24 hours, my phone is working, but after a few days I cannot anymore make a call but I can send a text message. I contacted the tech support and spent 2 hours talking with the representative but the issue is still the same. I turned the phone off and on but nothing works. I don’t know what is happening on my phone right now. And by the way my phone is a Samsung Galaxy S3 and this is new. Please help me guys about the issue of my phone. Thank you and more power! — Liza

Suggestion: Hi Liza. I understand the rep told you to wait for just 24 hours to regain your service after the port but fact is, porting will take 24 to 48 (I know cases that went beyond this time span) hours to complete. Within this time span, the service may work intermittently. Of course, if the problem persists after 2 or 3 days, you need Straight Talk’s help to fix the problem. There’s nothing much we can do about it considering the fact that it is account-related issue. I am sure the reps will be happy to assist you, if not, then ask for their manager or ask to be transferred to a higher level of support.

Straight Talk Galaxy S3 Can’t Send/Receive SMS

Problem: Hi guys, I have a Samsung Galaxy S3 under by straight talk and I bought it at Walmart 6 months ago. For the past 6 months my phone is working fine, I can make a call, send a text and picture messages and browse the web. However, just this few days my phone cannot anymore send and receive text messages. It’s weird that I can make a call and receive a picture messages but I cannot receive and send a text message. I spent few hours talking with the representative and changed the APN settings of my phone but nothing works. We also do the hard reset of my phone but still I cannot send and receive a text message. I’m not a tech person, I don’t know if the issue of my phone will be fix. Any suggestions is a big help for me, I’ll wait for any response coming from you guys. Thank you! — Hailey

Troubleshooting: Hailey, first of all, check if you still have enough credits in your account to send / receive text messages. I understand you already called tech support and performed factory reset to no avail. This proves the problem is not with the phone but your account or, at least, it’s on Straight Talk’s side.

Basically, there’s nothing much we can do about the problem so call Straight Talk’s tech support again and this time inquire about the status of your account. It’s better that they will be the ones to check on their end as they have more access to their services. I know it’s difficult to explain yourself over and over to different reps but only they can fix this problem for you.

During my tenure as a tech support, problems like this were very common and we had a tool that would give us an idea where things went wrong. I’m sure ST’s reps also have their tools to examine their subscribers’ accounts. As for you, try to stay with the rep until the issue is fixed.

Calls Constantly Drop on Straight Talk Galaxy S3

Problem: Hello droid guys, I have a Galaxy S3 from T-mobile and I transferred over to straight talk last week. I don’t have problems with my phone after I transferred service with straight talk. But this past few days I encountered an issue with my phone, every time that I make a call the call dropped constantly. I checked the signal bars and the signal is full, I also turned off and on the phone but it’s not helping. I tried calling the tech support and spent an hour talking and doing those troubleshooting steps that the representative provided. But after talking to the tech guy the issue is still the same, the call still dropped. I don’t’ know what s really the issue of my phone. Is it the phone or with straight talk? Please help me guys, thank you and more power! — Janus

Troubleshooting: Well, if you ask Straight Talk about it, you’ll be told it’s the phone but if you ask Samsung, it’s your provider. You really cannot get an answer to your question because both parties would deny it. But I think you could answer your own question. If this problem was happening before transferred over to Straight Talk network, then it must be the phone that has a problem. Perhaps, its radio signal receiver isn’t functioning well.

However, if your service became crappy after you transferred over to Straight Talk, then there’s a big possibility that it’s a network-related issue or, at least, it’s on their side not the phone. Because of that, there’s nothing we can do but wait for them until they can fix it. Call tech support again but before doing so, backup all your data and perform full master reset so they can’t blame the phone. Their tech support reps may be so conscious about their call handling time that they don’t want to spend more time with their subscribers troubleshooting the problem so ask for a manager right away.

Callers Can’t Hear the Owner

Problem: Hi guys, I purchased a Galaxy S3 at Walmart 8 months ago and subscribed to straight talk unlimited plan. During my first 7 months my phone is working great. However, just this month my phone is not working properly, every time I call somebody, they cannot hear me talking. I turned Off and On my phone but the issue still not fix. So, I decided to call the customer service of straight talk and we did a lot of troubleshooting, and after an hour the issue is still the same. It’s so frustrating that you spend an hour talking to the representative and after that the issue is not fix. I hope guys you can help me with my issue. Thank you! — Melchor

Troubleshooting: Hey Melchor. It’s apparently a microphone problem. The Galaxy S2 has two microphones, the one that’s problematic is at the bottom beside the USB/utility port. There were a lot of cases wherein dust corroded the hole so the voice can’t reach the mic. Carefully to clean the hole or give it a mild blast of compressed air to see if it would make a difference. If not, then it’s time you brought the phone to a technician to have it thoroughly checked and diagnosed. If damaged, it can easily be replaced but everything depends on the tech.

Straight Talk Galaxy S3 Can’t Add More Contacts

Problem: Hello droid guys, last week I purchased a Galaxy S3 under by Straight talk and immediately subscribed on their unlimited promo. In the first few days, my phone is perfectly fine until I noticed that my Galaxy S3 can only hold for about 15 names and 15 phone numbers. Error message always showed on the screen saying “space was low”. And I’m also confused why my phone had no downloads and I only have Facebook. I called the customer service for help but the representative don’t have any idea what is happening on my phone. They’re keep on saying that my phone has a plenty of space. But why I cannot enter more phone numbers on my phone? It’s so frustrating that they cannot fix the issue. I’m hoping that you will reply about my concern. Thank you guys and more power! — Max

Troubleshooting: It’s probably just a glitch, Max. But honestly, I haven’t encountered this issue before. Okay, so your phone is quite new and I’m not sure how much data you’ve already saved in its internal storage but it would be better if you reset the phone as early as now. After the reset try adding as many contacts as possible and if the problem still persists, then at least we know it has issues out of the box. Have it replaced immediately. I’m sure you don’t want a phone that’s defective since day 1, right?

Straight Talk Galaxy S3 Can’t Browse the Web

Problem: Hello, I have a Galaxy S3 purchased from other service provider and I also bought a straight talk simcard at Walmart last week. After I activated my simcard I can easily make a call and browse the web. However, since yesterday until now I cannot browse the web. I called the customer service last night and told them that I cannot browse the web, but after an hour talking to the representative the only thing he told to me that “he cannot fix the issue of my phone”. It’s very frustrating that I have an unlimited data but I cannot use my internet. I asked the representative if there’s something wrong with my phone but he cannot give me an exact answer about my question. I hope you can help guys about my issue. Thank you and more power! — Justin

Troubleshooting: Justin, the problem is with the phone but you need to get the correct information from Straight Talk. Call the tech support hotline using a different phone but instead of telling the rep you can’t browse the web, ask for the correct APN Settings. You can jot it down or have it sent to your phone via SMS. Once you go the correct APN, have the rep walk you through editing or adding a new APN in your phone. After everything is set, you will be able to browse the web but make sure mobile data is enabled in the first place.

Straight Talk Galaxy S3 Randomly Shuts Down and Boots Up

Problem: Hi, I bought a Samsung Galaxy S3 from straight talk last year. Just this month my phone is not working properly. There’s an instance that my phone will automatically shutdown and will automatically turn on. I tried to remove the battery and wait for a minute before turning On my phone, but after a few minutes the issue occur again. I also do the hard reset on my phone but nothing works. Last week I called straight talk and they reset again my phone but the issue is still the same. The representative told me that they cannot anymore send me a new phone because it’s already out of warranty. I don’t have an idea why I have this issue on my phone. I’ll wait for any suggestion coming from you guys. Thanks! — James

Troubleshooting: Hey James. First of all, I’m interested to know what app you were using when the phone shut down. Also, does the phone keeps vibrating once it shuts down?

Let’s isolate the problem. Try booting the S3 in safe mode to temporarily disable all third-party apps.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

Once in safe mode, observe the phone closely to see if it would still shuts down on its own. If not, then one of the app may be causing the problem. Reset the phone again but this time install your apps one by one and be mindful of the time when the problem occurs again to know which app causes it.

If it’s not an app-related problem or if the phone vibrates even if it’s off, check the Power key of your phone as it may be stuck or even damaged. Try pressing it multiple times but if it can’t be fixed, it’s time you brought the phone to a technician.

Another possibility is that it could be just a battery problem. You know, batteries are the first component that will deteriorate over time. If there’s no stable power supply, the phone will randomly shut down. So, check on this also.

Can’t Make A Call After Adding Minutes

Problem: Hello droid guys, I’ve been in straight talk for 3 years now and I don’t have any issues with straight talk. Just this week the issue started after I added minutes to my phone. I cannot anymore make a call but I can send a text message. I’m sure that I don’t have problems with my plan because I purchased the unlimited promo of straight talk. I talked to the representative the other day and asked what kind of plan that I have, and he said that I have the $45 plan. How come that I have an unlimited plan but I cannot make a call? I spent 30 minutes talking to the representative and he told me to wait 4-5 hours to activate my phone, but after 5 hours still I can’t make a call. I hate calling again the tech support of straight talk because they’re just wasting my time and they cannot provide an exact resolution of the issue. I don’t know if there’s something wrong with phone? I’ll wait your reply guys and thank you! — Anne

Suggestion: Well, Anne, you really don’t have a choice but to call tech support again because only they can fix this problem. Apparently, it’s account-related issue and we’re not, in any way, equipped to deal with this problem. If the rep told you to wait another 4 hours to get your number reactivated, you’re obliged to do so but beyond that, it’s unreasonable. So, you better seek assistance from higher level support or a manager perhaps. If a rep can’t fix your issue, escalate the call to a higher support. Usually, reps would tell this and that just to get rid of you and the next time you call, you’ll be asked the same questions and information. To avoid that, always ask to speak to a manager if the rep can’t fix your issue.

Can’t Send / Receive Text Messages

Problem: Hi Harold, I’ve been in straight talk for about 10 months and my phone is a Samsung GalaxyS3.During my first few months with straight talk the service is good until I noticed that I cannot anymore send and receive a text message. I know that I don’t have problems with my plan, because I subscribed on their unlimited promo last month and my service end date will be next week. I called the tech support but they cannot figure out what is the issue of my phone. They changed the APN settings and did some troubleshooting steps but the issue still not fix. I don’t want to call the tech support of straight talk anymore, they’re just wasting my time and money. I’ll wait for any advice guys and I hope that you can give a suggestion on how to fix my phone. Thank you and more power! — Dianne

Troubleshooting: Hi Dianne. For text messages, there’s no need to change the APN settings. Ask the rep if there’s a problem with their network. Things like that happen all the time and can be fixed after an hour or two. If the phone wasn’t from Walmart or BYOP, it might have a different message center number out of the box. Sometimes, default settings are restored so let the rep guide you in checking the message center number. He/she should know the correct number that should appear, so ask him/her about it.

It’s a network-related issue so you really don’t have a choice but seek help from Straight Talk’s representatives. With that, you have to call, wait, wait even more and pray they can figure out your problem and fix it. We really can’t help you with this simply because it’s not a phone issue.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Google Nexus 6 Problems, Errors, Glitches and Ways to Fix Them

Google-Nexus-6-Problems

This is going to be the first part of our Google Nexus 6 problems troubleshooting series and we will be publishing, at least, one support article for this device every week. We haven’t started supporting Nexus devices yet but we already received several emails asking for help. So, if you have a Nexus 6 owner, follow us as we will be addressing any problem reported to us by our readers.

We are always open to your questions and problems. Feel free to email us at [email protected] but I urge you to provide all necessary details. We don’t mind reading long emails as long as they contain information that will allow us to easily and accurately assess your problem. You may also post your concerns (and please like our pages) on our Facebook wall and/or Google+ page. I will be one of the few people to answer your questions there.

Click on a link to jump to a specific problem:

  1. Randomly Shuts Down
  2. Keeps Freezing
  3. Performance Has Slowed Down
  4. Can’t Connect To WiFi Network
  5. Prevent Accidental Unlock and Pocket Dialing
  6. Stuck on Startup After an Update
  7. Can’t Send/Receive MMS
  8. Can’t Receive Emails
  9. Screen Won’t Turn On
  10. Won’t Turn On

Google Nexus 6 Randomly Shuts Down

Problem: My Google Nexus 6 is barely 3 months old and I’m already experiencing a very annoying issue–random shut downs. Today, the phone shut itself down 4 times already and I don’t have a single clue what the reason was. I had a Nexus 5 before this and this issue never occurred so I’m really frustrated over this problem. Can you spend a little time helping me on this one? I will appreciate the effort you guys are doing for us users who don’t have enough knowledge. — Katie

Troubleshooting: Hi Katie. I understand your need for assistance on this matter, however, there isn’t enough information for us to accurately assess what the problem really is. Based on reports from users who also encountered this issue, it is possible that the cause of the problem is the recent update to Android 5.0 Lollipop. I don’t know if you already received it but if this problem started recently, then the update may have been downloaded and installed without your knowledge.

There’s no easy way to fix the problem caused by possible corrupt data due to the recent update. You really need to do the full master reset. It will delete all your personal information and free up the phone’s internal storage but above all, it will reformat the data partition where Android system files are stored. Here’s how you do it:

  1. Turn off Nexus 6 completely.
  2. Press and hold the Volume Down key and the Power key at the same time until the phone boots up.
  3. Using the Volume Down key, highlight ‘Recovery mode’.
  4. Press the Power key to boot the phone in recovery mode. You will see an Android robot with a red exclamation mark.
  5. While holding the Power key, press the Volume Up key just once and then release the Power key. The Android recovery system will display.
  6. Use the Volume keys to highlight ‘Wipe data/factory reset’ and then press the Power key to choose it.
  7. Highlight ‘Yes – erase all user data’ and press the Power key once again to confirm the reset.

Google Nexus 6 Keeps Freezing

Problem: It is very annoying if you can’t use your phone to its full potential and that’s my problem because my Nexus 6 keeps freezing. I think the problem started two weeks ago but I thought it was nothing or a minor glitch in the system and would go away on its own. Well, I was wrong. Now, the phone is freezing every few minutes, although there are times when it works normally like before. When it freezes, it will take a few seconds to a minute before I can regain control of the phone so it’s really, really annoying. Can you help me troubleshoot this problem please? — Edgar

Troubleshooting: Hey Edgar. I believe the problem is with the apps you’re using. What were the apps you were using when the phone froze? Take note of every suspected app and then boot the phone in safe mode to see if the problem won’t occur if the phone is in that state.

  1. Press and hold the Power button until a dialog box pops up.
  2. Tap and hold the Power off option.
  3. Touch OK in the next dialog box.

The phone will restart and once it has fully rebooted, you can see the ‘Safe mode’ text at the lower left corner of the screen. Now, open every available app in your phone to see if the problem occurs. If not, then start uninstalling each suspected app until you figure out which of them cause the problem. To uninstall an app, follow these steps:

  1. From the Home screen, tap All Apps icon.
  2. Tap Settings and then Apps.
  3. Swipe right to the Downloaded screen.
  4. Tap the app that’s causing the problem.
  5. Tap Uninstall and then OK.

Google Nexus 6 Performance Has Slowed Down

Problem: Hi team. My Nexus 6 is just turning 5 months by the end of this month but I’m not satisfied with its performance. During the first two months of use, I was satisfied with its blazing speed from booting up to loading apps, playing movies, gaming and whatnot. However, there was a very noticeable difference in its performance now. I upgraded from a mid-range Android phone to this one so I know exactly if the phone is slow or fast when it comes to performance. I have been an Android user for years but I don’t know how fix issues like this so I need your help guys. What should I do? — Mike

Troubleshooting: Hey Mike. We don’t know for sure what’s causing the slow down in your phone’s performance but let’s take the safest route in troubleshooting this issue. The most common cause of slow downs is a third-party app that has gone rogue or consistently crashing in the background. We need to rule out this possibility so I need you to boot the Nexus 6 in safe mode:

  1. Press and hold the Power button until a dialog box pops up.
  2. Tap and hold the Power off option.
  3. Touch OK in the next dialog box.

While in safe mode, observe the phone’s performance closely to know if it has improved. If so, then our suspicion that the cause of the poor performance is third-party app(s). The real hard work begins here as you will have to find the app that’s causing the problem and uninstall it.

In case the phone is still performing poorly in safe mode or if you can’t find the third-party app that’s causing the problem, I suggest you do the full hard reset to give the phone a fresh start but don’t forget to backup all your important data before doing so.

  1. Turn off Nexus 6 completely.
  2. Press and hold the Volume Down key and the Power key at the same time until the phone boots up.
  3. Using the Volume Down key, highlight ‘Recovery mode’.
  4. Press the Power key to boot the phone in recovery mode. You will see an Android robot with a red exclamation mark.
  5. While holding the Power key, press the Volume Up key just once and then release the Power key. The Android recovery system will display.
  6. Use the Volume keys to highlight ‘Wipe data/factory reset’ and then press the Power key to choose it.
  7. Highlight ‘Yes – erase all user data’ and press the Power key once again to confirm the reset.

Google Nexus Can’t Connect To WiFi Network

Problem: Hi guys, the problem with my Nexus 6 started about 4 days ago and it started intermittently. What I’m talking about is the WiFi. It started to intermittently disconnect and reconnect. Today it refuses to connect to my home WiFi. What’s funny is that when I go to Starbucks and connect to their network, the phone is just fine so I figured may be it’s my network. My laptop, however, can connect to my network just fine and it confuses me. I’m not really sure what to do to fix this problem so if you would be so kind to help, I will greatly appreciate it. — Mary

Troubleshooting: Hello Mary. Android system use data or files to make its core functions to work but there are times when these data get corrupted. Clearly, your phone can connect to other WiFi networks and your own network is working fine as you’ve said your laptop can connect successfully. So, we will have to set our focus on your phone. The most logical step for you to do is to “forget” your own WiFi network from your phone. Follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to Wireless & Networks section and tap WiFi. This will open the WiFi settings menu.
  4. Tap Forget Network.
  5. Now, reboot your phone.

After the reboot, it’s time you let the phone scan and connect to your own WiFi network.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to Wireless & Networks section and tap WiFi.
  4. Slide the WiFi switch to On if necessary.
  5. When available networks are listed, choose your own network.
  6. Enter your credentials and tap Connect.

Basing on your description, these procedures will work. However, if the problem persists after these, then it’s time you reboot your network equipment such as modem and/or router.

Prevent Accidental Unlock and Pocket Dialing

Problem: Hi Droid guys. I got Nexus 6 as a Christmas gift from my husband. It’s really a nice phone compared to my 3-year old HTC phone but there’s a problem. When the phone is in my pocket (I wear jeans all the time), it automatically unlocks itself and I noticed one it also dials numbers. Some are in my contact list while others not. So, my question is, how can I prevent the phone from accidental unlocks and pocket dialing sessions? — Jo

Troubleshooting: Hey Jo. One feature that came with Android 5.0 Lollipop is causing this. The feature is called Ambient Display, which, according to Google will “wake screen when device picked up or notifications arrive”. It is a nice feature but definitely for someone who tucks the phone in the pocket. So, here’s how you disable Ambient Display:

  1. Slide down with two fingers the Notification bar.
  2. Tap the Settings icon (gear-shaped icon).
  3. Under Device section, tap Display.
  4. You should be able to see Ambient Display from this screen. Just tap on it to flip the switch to Off.

I hope this helps, Jo.

Google Nexus 6 Stuck on Startup After an Update

Problem: Hi droid guys. I really need your help as my father’s phone is stuck on the startup screen. The phone is a Nexus 6 and he asked me to do whatever needs to be done to make things updated in his phone. There was an update, which I think was for the firmware, so I updated it and after the reboot the phone will not continue booting up. I’m really stumped. I don’t know what else to do and considering how important the phone is to my father’s job, I think he’ll kill me if he finds out I messed it up. Please help me with this problem. Thanks. — Sean

Troubleshooting: Hey Sean, sorry to hear that. If the problem started after an update, then it’s just a matter of clearing all caches. It should work after that. I don’t want to keep you, so here’s how you do it:

  1. Turn off Nexus 6 completely.
  2. Press and hold the Volume Down key and the Power key at the same time until the phone boots up.
  3. Using the Volume Down key, highlight ‘Recovery mode’.
  4. Press the Power key to boot the phone in recovery mode. You will see an Android robot with a red exclamation mark.
  5. While holding the Power key, press the Volume Up key just once and then release the Power key. The Android recovery system will display.
  6. Use the Volume keys to highlight ‘wipe cache partition’ and then press the Power key to choose it and reboot the system.

If this doesn’t work, you have no choice but to hard reset the phone.

Google Nexus 6 Can’t Send/Receive MMS

Problem: I bought a Google Nexus 6 during the holidays and got it activated by my provider. Everything is working like text messaging, phone calls and WiFi. However, when I tried sending out a picture message, it didn’t go through. I also asked my son to send me a picture message through text, I didn’t receive it. So obviously, there’s a problem in this aspect. Another thing is that I have an unlimited “everything” plan including data. So, I know I can browse the internet, receive my emails, and all even if I’m not connected to WiFi. Well, I can’t do any of these things. Is this a network problem or a phone problem? I really need your advices on these issues. Thanks for taking time reading this and for your help. — Leila

Troubleshooting: Hi Leila. The problems you have are actually connected and can be considered as one issue but the fact is, it’s neither an issue with your provider nor with your phone. There’s just some settings that need to be entered on your phone to get everything working.

Now, check if the phone is set to connect to a mobile data network. Follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to Wireless & Networks section and touch More.
  4. Touch Mobile networks or Cellular networks.
  5. Make sure the checkbox beside Data enabled is ticked.

If data wasn’t enabled while you were trying to send picture messages, then the procedure will fix the issue for you. However, even after you enabled mobile data and you still can’t send MMS then I’m sure the problem is with the APN. I don’t know what your service provider is but the best way to get the correct APN for your phone is by calling tech support. Once you got the correct APN, you can either edit existing one or add a new one:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Scroll to Wireless & Networks section and touch More.
  4. Touch Mobile networks or Cellular networks.
  5. Tap Access Point Names.
  6. Tap the Menu key and touch New APN and enter all necessary information provided to you by your provider.

Google Nexus 6 Can’t Receive Emails

Problem: The company I work for gave its employers email addresses bearing the company’s domain. The email was setup in my computer in the office with Microsoft Outlook and emails are coming through. My phone, however, doesn’t get the emails my computer is getting. I checked every setting in my phone and compared it with settings in my computer and they’re all the same especially the server settings. The weird thing is, when I turn my computer off, emails will appear in my phone’s inbox and remained there. When I turn on the computer, it will download the same messages but future messages will not be downloaded in my phone. What’s the problem here? How do I fix this? Thanks for all your help! — Ed

Troubleshooting: Hey Ed. The problem isn’t with the phone but with the computer. The email client in your computer is set to download all messages and delete them from the server. Your phone connects to the server to get emails from but if the computer gets those emails first, there will be nothing left for your phone. As I said, messages are deleted after they got downloaded to your computer. That explains why the phone will get the emails if the computer is off. You just have to change one setting for everything to work as you like. I outlined a simple troubleshooting procedure for you below:

  1. Launch the email client in your computer.
  2. Once the client is up and running, click File menu.
  3. Click Account Settings.
  4. Choose the email account you set up in your Galaxy S3 and click Change.
  5. Click More Settings button.
  6. Click Advanced tab.
  7. Find “Leave a copy of messages on the server” and make sure it is CHECKED.
  8. Click OK.
  9. Close Microsoft Outlook.
  10. Try to re-sync your email in your phone so emails will be downloaded.
  11. Open any message you want read. Notice it will remain in your inbox after you read it.

Google Nexus 6 Screen Won’t Turn On

Problem: My 6-year old dropped my phone screen first. When I picked it up the screen was off. So, I attempted to turn the phone on and it didn’t respond. I thought it was totaled until I heard the usual notification sound for text messages. The phone is on but the screen is off and won’t turn on no matter what. To confirm that, I tried calling my number from my husbands phone. It rang. Is this just a screen issue? If so, can this be fixed? — Lindsay

Suggestion: Lindsay, it’s kinda hard to tell what the problem with your phone really is. But based on your description, it seems the phone is working fine and only the screen has an issue. I don’t know how high the phone fell from but it could be a connector problem. Meaning, the display connector may have been detached that’s why it’s not turning on. The best thing to do is to send the phone in for repair. You may have to pay for the service and any other fees as they will not be covered by warranty.

Google Nexus 6 Won’t Turn On

Problem: All of the sudden while I was using the phone, it shut down and refused to come back on. Thinking the battery was drained, I plugged it in to charge but it wasn’t charging either. I could have done basic troubleshooting if the phone would just turn on but it doesn’t, so I’m really stumped. Help me please. What shall I do? — Melai

Troubleshooting: Melai, if you have access to other chargers, please try to use them just to make sure that the phone won’t charge. Based on your description, there’s actually no apparent reason why the phone would behave this way. Leave the phone plugged in for at least 30 minutes and then attempt to turn it on. If it still won’t turn on, try booting it in recovery mode and wipe cache partition:

  1. Turn off Nexus 6 completely.
  2. Press and hold the Volume Down key and the Power key at the same time until the phone boots up.
  3. Using the Volume Down key, highlight ‘Recovery mode’.
  4. Press the Power key to boot the phone in recovery mode. You will see an Android robot with a red exclamation mark.
  5. While holding the Power key, press the Volume Up key just once and then release the Power key. The Android recovery system will display.
  6. Use the Volume keys to highlight ‘wipe cache partition’ and then press the Power key to choose it and reboot the system.

If the phone won’t boot up in recovery mode either, it’s time you had it checked by a technician. It could be a hardware issue.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.