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Samsung Galaxy S5 Problems After Android 5.0 Lollipop Update and How To Fix Them [Part 28]

Samsung-Galaxy-S5-Problems-28

For the past 3 days, we’ve been receiving a lot of emails from Samsung Galaxy S5 owners especially who recently updated their phones to Android 5.0 Lollipop. Among the most common are issues about the WiFi that keeps disconnecting / reconnecting and faster battery drain. While these problems seem unrelated, they actually are and they can be fixed by a simple procedure, which I also included in this post.

This post is a continuation of our popular running series that deals with problems, errors and glitches of Galaxy S5. We’ve already addressed more than 300 problems/questions, so if you have issues with your phone, feel free to visit our Galaxy S5 Troubleshooting page and try the solutions or troubleshooting procedures we provided to our readers. If you can find your issue from the list or if the solutions didn’t work for you, contact us at [email protected] and provide all necessary details including the behavior of the phone and what troubleshooting steps you did. You may also post on our Facebook wall and/or Google+ page and we’ll be happy to get back to you as soon as we can.

O2 Galaxy S5 Keeps Disconnecting From WiFi After Update

Problem: Hi there, I am in the UK on O2 network. Random problems started last Friday Feb. 6th – my phone kept connecting and disconnecting with WiFi causing high data usage, when data usage should have been zero as I was at home, where I have an excellent Wifi set up. Whatever this issue was, it meant my phone wouldn’t charge properly as long as I had internet connection, taking 12 hours to charge from dead to a mere 63% and battery was draining too fast when not connected to charger.   I had to either switch phone off or put it in Airplane mode to successfully charge.

Yesterday, Feb 11th my phone tried to install updated Software – it took 3 attempts at downloading and installing, then kept freezing……Once I managed to force a restart my phone is showing it now has Android version 5 (Lollipop?) but the colours of various applications have changed and cannot be altered. One example is the message screen now has a bright orange band at the top of message list. Why???? It’s too bright and off putting. Any ideas? Kind regards, Linda.

Troubleshooting: Hi Linda. The disconnecting / reconnecting to mobile data is due to a feature called Smart Network Switch. As the name implies, the phone will automatically switch between networks (i.e. WiFi and mobile data) if it detects one is absent or has low signal. This problem plagued users who recently updated their phones so I’m a bit surprised you were experiencing this prior to the update. But anyway, the solution to the problem is as follows:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

As to the new appearances of some icons in your phone due to Lollipop update, we really can’t do anything about it since that’s how Samsung designed them.

Galaxy S5 Active Cannot Send/Recieve MMS

Problem: Hi, I saw your email on the Internet and I could really use your help. My samsung s5 active has been having problems since I did the most recent update. First I noticed I can not send or receive any picture messages and when I do it says my mobile data is turned off. I then went to turn it back on when I found that it was already on. Messing around mote trying to figure it out I found that my Internet does not work at all unless I an connected to wifi. I am with att and I’m not over my data usage nor do I think they mind charging if I did go over. Can you please tell me how to fix this. Thank you, Jessica.

Troubleshooting: Hi Jessica. If mobile data is already turned on yet the phone still couldn’t connect to the network, then the problem must be in the APN setting. This is just a bunch of letters and numbers that you will enter in your phone so it could successfully connect to the network. There are several information on AT&T’s APN online but to make sure you got the correct one, call AT&T tech support and ask for it. Then ask the rep to walk you through setting it up in your phone.

Galaxy S5 Won’t Boot Up, Flashes the Screen and Vibrates

Problem: Hello, my Galaxy S5 I have had since mid August and it turned itself off since I got it and now will not turn on. It flashed the screen upon holding down the power button vibrated at the same time, but yet didn’t complete it’s start to boot. It did this last night. My Wifi was turning itself off and on ad would not stay on. I do not know what to do with it at the moment and need it as I cannot afford to buy another one. Thank you, Ms. Berard.

Troubleshooting: Hi, Ms. Berard! I think the problem is just a stuck power key, although, there’s also a chance the switch has been damaged. To address that, remove the battery and then press the Power button many times. If it were stuck, doing so will fix it. If not, then you really have to let a tech check on it.

Once the first problem was fixed, this is what you’re going to do in order to have a stable WiFi connection:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Untick the checkbox next to Smart network switch.

Apps Won’t Install on Galaxy S5

Problem: Hi. It’s been a week now and I still haven’t installed any app yet on my phone. I don’t know what happened but all of a sudden all the apps just said “installing” but its not moving. My phone is Galaxy S5 and I am from Philippines. Thank you. Best regards, Maricar.

Troubleshooting: Hi Maricar. I feel sorry for you having to experience this hassle on a brand new phone. It’s a week old phone, I think your provider would consider replacing it with a brand new unit. A new phone should not act that way. If you felt like troubleshooting the problem, though, try this:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Download manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If the problem remained, I suggest you factory reset it. Yes, I know it’s new but that’s the good thing about new phones, they don’t contain that many data yet.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem still exists, bring it back to your provider and have it replaced.

Galaxy S5 Heated Up and Won’t Power On After

Problem: Hi, thanks for the site. Four days ago, I charged my S5 and completely forgot about it. An hour later, I felt the upper part of it was very hot. It’s completely dead. I suspected that my battery could have been overcharged. I took it out and tried on another S5, it worked just fine. I just want my phone to start up again. Please help. — Veronica

Troubleshooting: Hi Veronica! First off, there’s no such thing as “overcharging” in today’s smartphones; they’ll automatically stop charging once the charging IC detects the battery already had enough current to fill its cells. You tested the battery on another phone and it worked, right? So, swipe aside the thought that your battery may have been overcharged and damaged.

But honestly, I don’t know what caused the problem but let’s try to take the safest route in our troubleshooting. The first this I want you to do is soft reset it

  1. Remove the battery.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in.
  4. Attempt to turn the phone on.

Most of the time this procedure will fix any minor firmware and hardware glitches. If, however, it failed, then focus on finding out if the phone can still manage to power up in other modes. Try to boot it up in safe mode first:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If safe mode boot up was successful, then the hardware is safe. Just try booting normally and that should do it, otherwise, try booting it in recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If all these procedures failed to power up the phone, then bring it to a technician and have it checked.

Galaxy S5 Screen Burning Out

Problem: Hey, I have a Samsung Galaxy S5 and lately when I have my brightness really low (ultimately trying to save battery life) the screen has been acting as if the light is about to completely burn out. Tonight my phone got to 5% and automatically dimmed but this time it looked like it was going crazy the screen started to get bright and dark like a light bulb before it blows, luckily when I plug it in or turn up the brightness it stops acting like its broke, but why is it doing this is it a defect in this particular galaxy or is my phone just dumb? — Trynady

Troubleshooting: It’s not the first time I heard of this problem. In fact, I already encountered two issues wherein the light sensor was damaged. So, if this problem can’t be fixed by simple troubleshooting, you really have to send the phone in for repair. The first troubleshooting procedure you need to follow is this:

  1. Swipe your finger from the top of the screen to the bottom to open the Notification Panel.
  2. The display brightness bar is shown below the Quick Panel shortcuts.
  3. Touch Auto to turn off Automatic brightness. (Please note that Automatic brightness allows the phone to automatically adjust brightness based on the remaining battery charge.)

If this procedure didn’t fix the problem, I suggest you backup your data and perform full hard reset to rule out the possibility that it’s just a firmware issue:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Gallery Never Worked Since

Problem: Hello, I have learned a lot on your website, and I really appreciate your sharing what you know and all the time and effort that has been put into it. Unfortunately, I have not been able to find anything regarding the problem I have had since I got my new S5 at Christmas. Since I got the phone, the Gallery app refuses to open. I just get a black screen, and it is hard to go back to ‘home.’ I have searched the internet, and stopped at my local AT&T store, but the best advice I have gotten is to take it to the AT&T tech guys in town, which would be quite a trip for me. I am hoping that you can offer some advice and save me a trip into downtown Houston. — Dawn

Troubleshooting: The problem, while it may be minor, is rare. Honestly, I never encountered a problem wherein the Gallery won’t run since day 1. The first thing I want you to follow, Dawn, is to clear the cache and data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.
  8. Reboot the phone.
  9. Try to download an app.

If you already have photos in your phone, don’t worry they’ll remain intact if you did this procedure. In case the problem remained after you cleared both the cache and the data, boot the phone in safe mode and open the Gallery from there:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Lastly, if the problem persisted even in safe mode, hard reset the phone to give it a fresh start and to see if the problem could be fixed by doing so. Otherwise, it’s a firmware issue and you really need to have your provider’s tech check on it.

Text Message Won’t Pop Up After Lollipop Update

Problem: I upgraded my phone yesterday and now I’m unable to get my text message windows to pop up while in other apps. Now I have to go into the text app itself. Before upgrade I could receive my text messages in the pop up window regardless if I had my phone on silent or vibrate. Now I can only receive them in the pop up window if my phone is on ring or vibrate. I went into the Text app notification settings and checked the pop up window box but nothing is working. I hope you can help. Best Regards, Amanda.

Troubleshooting: Hi Amanda, please clear the cache and data of the messaging app to see if that makes a difference. There have been a lot of reports about this problem shortly after an update and that simple troubleshooting procedure fixed many.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Scroll to and tap the messaging app.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

If, however, the problem remained, factory reset the phone but don’t forget to backup all your data first.

Email Photos Won’t Show After Update

Problem: I have a Galaxy S5 with Verizon, I just did the update yesterday. There’s been a few things I’ve learned to tweak with to figure it out but one I can’t seem to manage is the email content. This is in the email app, not the Gmail app. If its text, it’s shown. If it’s something from, for example, Coldstone or Togos, with an ad or coupon, nothing shows up. There is no picture, nothing. I’ve tried looking for a setting to show html content, like it had been before the update, but no such luck. Suggestions?

Also, when I turn the ringer off, Inc vibrate, it now turns my alarm off. So I have to go into the ringer settings (shortcut still, yes) to change it to priority interruptions only every time. That’s annoying, that’s the way that works now tho right?

Looking forward to hearing back in regards to being able to view my email content. I want my coupons back 😉 Thanks! — Dawn

Solution: Hi Dawn. So, you have a couple of problems after the update, huh? Don’t worry, they can be fixed. Now, about your email problem, just try to scroll down to the very bottom of the email message that has attachments. The blue refresh icon will appear and after that, you can now download the attachment.

About the other issue, I guess that’s how the S5 with Lollipop works now but there’s a workaround.

  1. Open the Notification bar on the lock screen.
  2. Tap on the top right icon to go to icon page.
  3. Tap on the pencil icon to edit buttons.
  4. Drag ‘always interrupt’ button to the top section.
  5. This time, when you open the notification bar, you can tap on the always interrupt button.
  6. It will show priority only and the sound icon will show Sound (priority).
  7. Now, go to Settings > Sound and notification > Interruptions.
  8. Choose the options you want to occur when pressing the Always interrupt button.
  9. It will tell you that “Alarms are always considered priority interruptions.”

Can’t Access Emails on Galaxy S5

Problem: Hi. Just got a Samsung Galaxy S5..vodafone.network…hubby is using my 4 …i am unable to get any emails through…keeps saying…network error check connections….i have compared all settings in hubbys phone…all are the same..and we have the one email account on both the phones…i did get some through…but not all…even have the 2 phones side by side…hubbys has strong signal…my new one…network error….have you any tips..before i have to take time off work..to take phone back i to vodafone store…..lucky i can still access emails on hubbys phone..same network..many thanks. — Tracey

Troubleshooting: Hi Tracey, I have a feeling that mobile data hasn’t been enabled in your phone. Please follow these steps to enable it:

  1. From the home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Tap Mobile data.
  6. Tap OK if prompted.

Just in case mobile data has already been enabled and this problem still occurs, then the APN in your phone may not have been set properly. Call tech support and ask for the correct APN settings and have the rep walk you through setting them up in your phone.

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Galaxy Note 4 shuts off when using the camera app, fast charge not working, other issues

Hello Android folks! Welcome to another #GalaxyNote4 article in this site. This post answers 9 more issues that we received over the past few days but if you can’t find anything helpful, don’t forget to also visit our previously published posts. For those new to our site, kindly visit our main Galaxy Note 4 troubleshooting page by following this link.

For now, here are the specific topics that we cover for you:

  1. Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network
  2. Galaxy Note 4 fast charge not working
  3. Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app
  4. Galaxy Note 4 mobile data connection not working when roaming
  5. Galaxy Note 4 icons on the right hand side are not responding
  6. Galaxy Note 4 from Korea not charging and randomly reboots
  7. Galaxy Note 4 won’t charge
  8. Galaxy Note 4 refuses to charge unless it’s set down
  9. Cannot remove Message+ app from Vodafone Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network

Hello. I hope you are well. I purchased a refurbished unlocked Samsung Galaxy Note 4. It is branded for Verizon, but I am on the MetroPCS network. The phone seems to work well. I am able to make and receive calls. I am able to send and receive text messages. I am not able to send or receive pictures via messages. I can send them using Facebook messenger, but not via the built-in messaging app. I have attempted to update the APN information. I used these two setups: https://apn.gishan.net/settings/833_12_t-mobile_apn_settings_for_samsung_galaxy_note_4.php https://apn.gishan.net/settings/833_23_metropcs_apn_settings_for_samsung_galaxy_note_4.php I’m not sure what else to do. MetroPCS says they cannot help because it’s my own device and not one I purchased from them. Any help you can provide will be greatly appreciated. Thank you in advance. — Martha

Solution: Hi Martha. Software of Verizon phones are notoriously difficult to modify and we often encounter identical issues being raised here. Changing the APN settings simply won’t cut it and frankly, we are not aware of any way to modify a Verizon Note 4 to allow MMS sending and receiving when used in another network. This is one of the drawbacks of using a phone outside its intended network so we think you simply have to accept the fact that you’ll never be able to use it for MMS.

Problem #2: Galaxy Note 4 fast charge not working

Fast charge isn’t working. My fiance has the same phone and hers works so I know her cable and power thing is good. I’ve reset my phones cache, then backed up and factory reset. Same thing. It charges maybe 5% in an hour time if that. It does hold charge quite a while but takes nearly a day and then some to fully charge. It claims I’m connected via USB and I’m not. I’ve checked my charge port. Crystal clear. no debris I even sprayed electronic cleaner in it to be double sure. I can’t figure out what’s wrong with it. And yes, my fast charge is turned on, just doesn’t work as of 4 days ago. — Youknowit1092

Solution: Hi Youknowit1092. Doing the basic software troubleshooting like wiping the cache partition, factory reset as well the ocular inspection of the charging port are, well, basic steps. The general rule in this case is to do the basics and proceed with repair or replacement if they won’t change anything.

Fast charging feature both have software and hardware components and there’s no way to know for sure which of the two is preventing it from working properly. If you think you need to have this feature working, contact Samsung so you can have the phone checked or replaced.

Problem #3: Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app

Hi I have a Samsung Note 4. There has been slight water damage over 6 months ago. I dried the phone immediately and the phone still worked. Recently, my phone has been overheating and shutting off. Now, when I try to use my camera the phone will shut off, as it will when I try opening apps or during a phone call. There are times when I am not using the phone and it will shut off and restart on its own. Today I got a message on my phone that said the following: Kernel panic! KRAIT INFO Panic caller: mdm_sybsys_powerup+0xf0/0x12c Panic Msg: CP BOOT UP FAIL NEED CP DUMP Thread: mdm_helper_prox:678   Pm8841_rev: 0x0 Wait… Done! UDC START Please help. I have also removed the battery and then put it back in. After doing all that, the problems persisted and the above message displayed just today. — Seema

Solution: Hi Seema. We don’t recognize the error message you mention so it’s best if you do the basic software troubleshooting first such as the cache partition wipe, safe mode, and factory reset. Each of these procedures will deal with different possible aspects of the problem but if nothing will change after doing all of them, you may very well have a damaged phone. Below are the steps on how to do each of them.

Wipe Cache Partition

The cache partition is a directory where Android save files used for apps to run smoother and faster. If you’ve noticed, apps usually load slower during the first time you run it since installation. But the next time you open it, it would be faster and even smoother. Of course, not everybody can notice that.

Wiping the cache partition is one way to get the phone out of Safe Mode or from being stuck on the logo during boot up. This procedure will all files stored in the cache partition, and how it’s done on the Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Boot Galaxy Note 4 in Safe Mode

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Perform Master Reset

Master reset is very useful when the phone can’t boot in normally or stuck somewhere during boot up. The user will need to boot in recovery mode to be able to wipe the phone’s data partition and reset all settings to factory defaults.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 mobile data connection not working when roaming

My Note 4 works fine in home country but even with all the right settings it won’t connect to the Internet. I get voice and text but as soon as I try the browser it says I am offline. This is despite saying it’s registered on the network. Wifi works fine. My service provider has no answers. I carry two phones when travelling — an iPhone 6 and the Note 4, both with same service provider. The iPhone connects no problem. The top left hand corner of the phone shows the network but as soon as I key in the security code that network number becomes a G. This only occurs when roaming out of the country. Any ideas? — Geoff

Solution: Hi Geoff. This issue is best addressed by your carrier rather than by third party support teams like us. Roaming issues have a lot of carrier-specific aspects so only the technical support team from your carrier can fix the issue permanently. We think that your account or device may not be configured properly on their end so working with them is the only way to go. Roaming is more complicated than regular data connection because it involves another carrier in another country. Any problem in terms of account and technical configuration must be addressed first to see any difference. The bulk of the troubleshooting should be done in your carrier’s side. The most that  you can do on your end is to do a factory reset to make sure that there’s no third party app or services affecting the firmware. If you’ve already done that you must continue working with them to solve this issue.

Problem #5: Galaxy Note 4 icons on the right hand side are not responding

I have a Samsung Galaxy Note 4. In really good condition and looked after. One morning i was using it and everthing was fine. Then about an hour later, i started using it again and i found that it was not letting me touch the right icons etc. So i took the battery out and put it back in as i think that was strange. Everthing was working fine again then about 20 mins into using it it started to slow respond touch then it would go crazy and be touching on its own.

Right now i thought i will do a software reboot and wipe the phone as i think it could be due to virus or software problem. So I set the phone back and it worked fine for the rest of the day.

The next morning i got up and it started doing it straight away so I took the battery back out and tried again. And it works for like 5 mins then starts going crazy again. If u leave it alone for a bit then use it again, it’s fine for a little bit. Please can you help me because people are saying i need a new LCD screen but if that was the case how dose it work fine one minute then not. — Abby

Solution: Hi Abby. Like in all Android troubleshooting, you should follow only one rule here — if software solutions won’t fix it, then hardware must be to blame. That said, we say that you do the steps that we already outlined above.

The first thing that you want to do is wipe the cache partition, followed by a safe mode. As mentioned above, safe mode can help you identify the problem is it’s due to a third party app only. Third party apps are the apps you install that do not come pre-installed on the device and are not built by Google, Samsung, or your carrier. Keep in mind that not all apps are created with the same expertise, funding, and intent. Some may work exceptionally well with a lot of Android firmware versions and phone models while others may only be for a targeted set of devices and firmware versions. As an end user, we often do not bother to check whether an app that we install is compatible or not but we say you start doing it, especially that you’re having this problem. If you’re fond of installing apps without checking where they come from and whether or not they’re created by reputable developers, you should try booting the phone to safe mode. Once the phone is running in safe mode, observe it for a day and see if the screen continues to glitch. If it doesn’t, that’s proof that one of the apps is problematic.

Should the issue remains after wiping the cache and when the phone is running on safe mode, don’t hesitate to revert the phone’s software back to their defaults. If the problem is being caused by a software glitch that may have developed over time, factory reset should fix it. If nothing improves and the issue stays, there may be a screen problem so you want to have the phone repaired or replaced.

Problem #6: Galaxy Note 4 from Korea not charging and randomly reboots

Greetings. I bought my Samsung Note 4 from Korea. Ever since the phone arrived, I had problem with the charging system. The battery could not last for long. I could not use it for social media applications like Facebook, Whatsapp and all that because the phone will go off unannounced.

When the phone hit the ground, it goes off by itself and If you switch it off yourself, you cannot switch it back on. Whenever it goes off, you need to connect the charger to it before it can be switched on. I have it to my dealer, and he said it was the charging system. The charging system was replaced and it was worse. It could not be charged up to 100%. When it gets to 75% it start going down again even if the charger is connected.

The feedback I got from the Dealer was that since the Phone came from Korea, they need a charging system from Korea and that the new charging system which was bought was not from Korea hence the reason why the phone’s problem got worse. The old charging system was fixed back and I could not have my phone back even with the initial challenges I had with the phone. This time, you need a USB port to even start the phone if not, it will not work.

I sent the phone to a different dealer. he told me that if I change the board, the phone will work normal. I am not sure if I spend that money the phone will come back to normal. Currently the phone is off without power in the battery. What do you think is the problem and how do I resolve it. Is the replacement of the Board, the solution to the problem? — Samuel

Solution: Hi Samuel. There’s no way for us to know what the true cause of the problem is but we think it may be a battery issue. The initial release date of the Galaxy Note 4 was over 2 years ago so if your device was one of the first batches, there’s a chance that the battery may have simply lost significant capacity to hold a charge. There’s still a possibility that it may be a logic board problem but we say you try using a new battery first before you send the phone in for repair.

Also, make sure that you do the usual software troubleshooting for this case (wiping the cache partition, booting to safe mode, factory reset) including battery calibration. Here’s how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #7: Galaxy Note 4 won’t charge

Dear Droid Guy. I am having problems with my son’s Note 4. It won’t charge and I have tried all possible combinations of button resets. I have also carried-out a hard reset with no luck. On 2 occasions I have got as far as the Android boot screen but this lasts only a couple of seconds before the handset switches off again. When switching on the handset, the green led appears and flashes once and the battery icon appears on the screen as normal. However, after that point the battery icon flashes on and off (not the battery charge level) and the red led flashes in sync. The handset will not charge. The flashing battery icon is not normal and I’ve yet to find YouTube videos to try that go beyond the button reset suggestions. Have you come across this before and have any suggestions I might try? Thank you. Kind Regards. — Trevor        

Solution: Hi Trevor. As what we told others above, Android troubleshooting is really simple. If you’ve already exhausted all software troubleshooting, bad hardware may be to blame. If the inside of the charging port looks normal (no debris or bent pin), there may be a logic board problem causing the issue. In some cases, a malfunctioning power IC is to blame. A thorough hardware diagnostics must be done to identify the problem. Our blog does not provide DIY (do-it-yourself) hardware troubleshooting and solutions because of the level of technical expertise tools required to do them so you want to send the phone in to Samsung instead. If the phone is already out of warranty at this time, bring it to an independent service center.

Problem #8: Galaxy Note 4 refuses to charge unless it’s set down

So I got my friends Galaxy Note 4 (in pretty rough condition, the back of the phone is scratched up, the screen is smashed, things like that) and for the first few months had little to no issues that couldn’t be solved with a hard or soft reset, but as of late the phone has been giving me troubles. It started off last night with the phone refusing to charge unless i set it down. (It ended up working in the morning) but then the phone earlier on today shut down at 4% battery. I’ve been using an Alcatel charger designed for a lousy old flip phone for the past month and its worked okay. I tried turning it on again but the screen where is says Samsung GALAXY Note 4 just flashes on and off.

I have tried removing the battery and holding down the power button for a long period of time (I’d say about 1-2 minutes) and putting it in again but to no avail. If I plug it in it shows the battery with the loading circle on it. I do not want to do a factory reset or my friend will get mad at me. What do I do? — Theheirofegg

Solution: Hi Theheirofegg. Factory reset is a necessary troubleshooting step in this case to ascertain if a software glitch is causing the issue. If you don’t want to do that, you can skip it temporarily by using another battery. Other troubleshooting steps that you can try includes wiping the cache partition and booting to safe mode. Refer to the suggestions we provide above.

You can also try to use another charger and charger to see if it will make any difference.

Problem #9: Cannot remove Message+ app from Vodafone Galaxy Note 4

Hi. I recently purchased a Vodaphone phone with Android 6.0. Not realizing that “Message plus” was the SMS app, I downloaded “Messaging” from the Play Store. Then it asked me if I wanted to use that as my default SMS programme. Well that was all fine but now I have a notification that won’t swipe away telling me to setup my message plus. Then to even further complicate things, i needed Facebook messenger otherwise it wouldn’t let me get Facebook messages on my phone. Then the problems really started as it refused to let me use Facebook Messenger without making that my default SMS messenger. So I thought OK, I’ll use that for the lot. Then I tried to delete the other 2 messenger apps and found I couldn’t. I tried all 3 ways on the internet of deleting apps in 6.0, but my 6.0 doesn’t function the way the instructions do. I thought the issues might be because I chose the simple home screen. So I changed it back to the standard, but still mine did not function the same. When I tap and hold on the home screen it only comes up with a “remove” option, to remove the shortcut. So I go into the app list and tap on the app, but it only has a “force stop” option on one and a “force stop” and “disable” function on the other. No “un-install” So I went to the play store, found message plus and clicked “un-install” but it is still in my phone asking me to set it up still!!! Help. How do I get rid of them? — Kirigeorge75

Solution: Hi Kirigeorge75. If you have a Vodafone device, Message+ app is most probably a pre-installed app, which means that it’s part of the software package when the phone left the factory. Carriers often modify vanilla Android  version from Google so they can add their own products to their devices. In other words, there’s no way to remove Message+ app from your phone unless you root it and/or use custom software. Keep in mind though that rooting or using unofficial firmware can compromise the security of your phone so do it at your own risk. If you want to root your phone, try to do some research first and use Google to look for a good guide that will help you do it. Our blog does not provide rooting or flashing guides so we suggest that you start your search by going to forums and websites such as XDA Developers forum or Sammobile.

 


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T-Mobile Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 3]

T-Mobile-Galaxy-Note-3-Problems-3

Hello guys! Welcome to the third part of our special T-Mobile Galaxy Note 3 problems troubleshooting series. I addressed ten problems in this post reported by our readers. T-Mobile has a good tech support team and we’re not trying to compete with them. Instead, we are trying to help our readers who contacted us and asked for our help.

We will be publishing more support articles so stay tuned and subscribe to our mailing list. You may also contact us at [email protected] for your concerns. Since we already have a running series for this device, I suggest you visit our Note 3 Troubleshooting page to find problems related to yours and try the solutions we provided. If they don’t work, email us or post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click the link to jump to the specific issue:

  1. Can’t Be Recognized by Computer
  2. Can’t Send / Receive MMS
  3. Can’t Download Apps After An Update
  4. Keeps Freezing
  5. Won’t Auto Connect to WiFi
  6. Stuck on Samsung Screen
  7. All Calls Go Straight to Voicemail
  8. Won’t Turn On but Vibrates
  9. Settings and Other Apps Crash
  10. Facebook SSL Handshake Error

T-Mobile Galaxy Note 3 Can’t Be Recognized by Computer

Problem: Hi! I own a Galaxy Note 3 and more often, I save my photos and videos that I take with my phone to my computer (laptop). I recently sent my computer for repair and it has been wiped I believe, so it can’t recognize my phone now and I can’t copy files to it. I already called T-Mobile but the only thing they told me was to download some files or drivers and I don’t even know where to get those. Please help me. What must I do to fix this? — Jennifer

Troubleshooting: Hi Jennifer. What T-Mobile’s rep told you about the drivers is true. You need those files to get your phone properly detected and recognized by your computer. You can download drivers from Samsung website. But I suggest you download and install Samsung Kies instead, not only you can backup your data easier, it also comes with all necessary drivers. This will save you from a lot of trouble finding the correct model in your phone and finding the correct driver for your phone model.

T-Mobile Galaxy Note 3 Can’t Send / Receive MMS

Problem: This problem started about 3 days ago and I haven’t anything on the phone except the usual call, text, browse, and games. The problem is that I can’t attach pictures to a text message. I mean I can but it won’t send. My brother tried sending me a picture message and I wasn’t able to get it as well. Not really sure what to do now but my carrier is T-Mobile and I’m yet to call them.

Troubleshooting: It’s either the MMS was deleted or changed. Well, I really don’t know what happened to your phone but this case isn’t new. A lot of people, not just Note 3 users, have been complaining about this problem and it’s not exclusive to T-Mobile as well. Yeah, I think it would be a good idea to call your provider but instead of telling them you have a problem sending and receiving picture messages (which may force them to do basic troubleshooting), just ask the reps to check your account and give you the correct APN settings for your phone. Of course, they will have to check other things on their end to know what the problem is. But it’s more of an APN issue than anything else.

T-Mobile Galaxy Note 3 Can’t Download Apps After An Update

Problem: There was an update that started downloading on its own and I wasn’t sure if it was for the OS or anything else. Long story short, after the update, the phone lose the capability to download apps from the Play Store. So, I did what others told me to do like reboot the phone, remove the battery, press and hold the power key for 3 minutes and all that. I even tried removing my Google account and set it up again to no avail. I really need your help on this because my provider (T-Mobile) just can’t figure out what to do. If you could get back to me as soon as you can, I would be very grateful. Thanks in advance. — Leo

Troubleshooting: Thanks for pointing out there was an update. I think the latest update has messed up the phone, although we really can’t pinpoint which app were updated. I am, however, almost certain it was an update that included some of the Google apps. For this problem, uninstalling update from the Play Store will solve it.

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Tap Uninstall updates button.

This should take care of the problem.

T-Mobile Galaxy Note 3 Keeps Freezing

Problem: So, I downloaded a bunch of apps and the phone was working great after that. By the way, the phone is a Note 3 from T-Mobile. It’s been with me for more than a year and it was only recently that I decided I will try other apps aside from the usual. I downloaded a bunch of games and productivity tools. After a day, the phone started freezing randomly and then the frequency increased and today, there isn’t a minute the phone wouldn’t freeze. Once the device freezes, I will have to wait a minute or two before I can use the phone again. The problem can go on the entire day and I’m already fed up in dealing with it. I was told to factory reset the phone but how can I when there isn’t a minute it won’t freeze? Is there anything you advice that would make this problem disappear? — Charlie

Troubleshooting: Well, if the problem started after you downloaded and installed apps, then one of them must have a conflict with the system and that’s causing the freezing. We can’t pinpoint which app it is but we can confirm if it’s a third-party app or pre-installed one that’s causing the problem by booting in the safe mode:

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Once in safe mode, observe closely if the phone still freezes. If it does, then the problem doesn’t just concern third-party apps but also the firmware. At this point also, try to backup everything you don’t want to lose, and then follow the steps below to perform master reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

T-Mobile Galaxy Note 3 Won’t Auto Connect to WiFi

Problem: Hey guys. I’m so happy I found your site. My problem is that my Note 3 will not reconnect back to my WiFi at home. It used to but not anymore. The thing is, we don’t have WiFi in the office so I signed a contract for mobile data with T-Mobile. Can’t complain about the service, can’t complain about the phone. But for several months my phone will connect to mobile data when I leave home. When I come back home, the phone will reconnect back to my WiFi and it’s not doing that anymore. I can assure you the phone doesn’t have any water or physical damage or any other damages that may have caused the problem. Do you think it’s just a setting? If so, can you tell me how to make the phone reconnect to WiFi again? Thanks.

Troubleshooting: Yes, it could be just a setting. It may have been changed or something. Just follow these steps and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings.
  3. Tap on the Connections tab.
  4. Touch Wi-Fi and tap the Menu key.
  5. Choose Advanced.
  6. Make sure Auto network switch is enabled.

T-Mobile Galaxy Note 3 Stuck on Samsung Screen

Problem: What’s up droid guys? Hope you’re all doing great. There was an update that I think bumped up the version of the firmware of my phone. I think everything went fine, the update downloaded and installed. But by the time the phone tried rebooting itself, it was stuck on the Samsung screen. By the phone my phone’s a Galaxy Note 3 and it’s been with me for a year now. Could it be that the update messed up my phone? How can I fix this?

Troubleshooting: Yeah, I think the recent update messed some of the caches of the core apps and services. There’s a very effective way to get the phone out of being stuck–wiping the cache partition. Doing this procedure will reformat the cache partition, it’s a directory where all caches of apps and services are stored. Wiping it will delete all these files and the phone will be forced to create new ones during the next boot up. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

All Calls Go Straight to Voicemail

Problem: Hi. I really could use your help guys. The problem is that all calls to my number go straight to the voicemail. My phone is the giant Galaxy Note 3 getting its service from T-Mobile. I am expecting more than 5 calls a day from my clients and I would really appreciate any advice you can give. Please help me what to do. Thanks.

Suggestion: As much as we want to help you fix this issue, we can’t because your provider handles everything related to voicemail. I am sure T-Mobile can fix this problem, so please call the support hotline. During my tenure as a tech support for one of the wireless companies in the U.S., I often encounter issues like this and we have just a tool to fix the problem in one click.

T-Mobile Galaxy Note 3 Won’t Turn On but Vibrates

Problem: I have a Galaxy Note 3 that has been with me for a little over 8 months now. It was working fine all this time until yesterday when it refused to turn back on. The battery was drained, so I plugged it in to charge until it was full. By the time I pressed the power key to turn it on, it initially showed the Samsung logo, then it turned off and vibrated for a second or two. I hit the power key again but it didn’t respond. Now, the phone keeps vibrating about 3 seconds or so and I just don’t have a single clue why it’s doing this. Called T-Mobile and reported the incident but the reps, too, don’t know how to fix it. I thought you guys are knowledgeable enough. Please help me and thanks in advance for this great service you provide. — Daniel

Troubleshooting: Hey Daniel. Based on your description, I think the problem is with the Power key–it’s stuck. Please follow the simple troubleshooting guide I outlined for you below:

  1. Remove the case if there’s any.
  2. Open the back portion of the phone and pull the battery out.
  3. Now, press the power key shortly and release. Do this many times to see if you can get the button out from being stuck.
  4. Place the battery back in and attempt to turn the phone on.
  5. If the phone still refuses to come back on, follow the same process again.
  6. After you’ve done the process for the second time and the phone is still not turning on, then the Power button may have been damaged. You need help from a tech to fix it.

Settings and Other Apps Crash on Galaxy Note 3

Problem: I own a Note 3, which has recently been bugged by a lot of problems. The first thing I noticed was that it was keep popping up the error “Unfortunately, Settings has stopped” and then after a day, it started showing almost the same error messages but this time there’s different name of apps. Not really sure why it happens as I use the phone for its basic functions (text, calls, internet, emails) and hasn’t been dropped or abused. Do you guys know how to fix this? I don’t have much data in the phone so I tried doing the factory reset but every time I go into Settings the first error message pops up. Don’t know what to do.

Troubleshooting: It’s more likely a firmware glitch caused by a bug or by any of the third-party apps. Can’t really pinpoint what the cause is but I’m sure there’s nothing much we can do about to troubleshoot it. I am certain though that a master reset will fix it. So, let’s not waste time with basic troubleshooting but proceed immediately to hard reset. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Facebook SSL Handshake Error on Galaxy Note 3

Problem: My Galaxy Note 3 froze yesterday and stopped responding. So, I remove the battery for a few minutes. After that the phone functioned like it used to. But today, when I try to login to facebook, I’m getting an unusual error message not to mention longer than anything I’ve seen before, “Login Failed: Sorry, unable to login to Facebook. Please check your network connection or try again later. (SocketTimeoutException:SSL handshake timed out).”

Whatever I do it’s giving me this error. Help me please. Thanks, Conrad.

Troubleshooting: Hey Conrad. The SSL error often concerns time and/or date and I’ve never encountered a case wherein this error message is caused by anything else other than incorrect time and/or date. So, please, check the time in your phone and set the correct date. I’m sure that will fix the problem. I hope this helps.

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Verizon Galaxy Note 3 Problems, Errors, Questions and Solutions [Part 2]

note 3

Hey guys, welcome to the second part of our troubleshooter series for Verizon Galaxy Note 3. I addressed a few problems in this post and answered questions and errors. Feel free to skim through the page to find out if I’ve included your concern. This post is apparently intended for Verizon subscribers but it doesn’t mean that the troubleshooting procedures or solutions I cited here won’t work with other models of Note 3. So, even if you’re not under VZW’s network as long as you have a Note 3, you can try these fixes.

For our readers whose problems aren’t included here, don’t worry as we already addressed hundreds of Note 3 problems, glitches, and errors. I suggest you visit our Galaxy Note 3 Troubleshooting page as we’ve made an indexed of the concerns we already addressed in the past. Or, you can just drop us an email at [email protected] and we may include your email in our posts in the future. We also have our Facebook wall and Google+ page that we use to help our readers, feel free to post your concerns there, too.

Click a link to jump to a specific problem:

  1. Verizon Galaxy Note 3 Can’t Send / Receive MMS
  2. Verizon Galaxy Note 3 Charges Slow Or Not At All
  3. Verizon Galaxy Note 3 Settings Has Stopped
  4. Verizon Galaxy Note 3 Randomly Freezes
  5. Verizon Galaxy Note 3 Turns Off And Doesn’t Restart
  6. Verizon Galaxy Note 3 Can’t Be Recognized By PC
  7. Verizon Galaxy Note 3 Slow Data Speed Question
  8. Verizon Galaxy Note 3 Can’t Download Apps
  9. Verizon Galaxy Note 3 Gallery Has Stopped
  10. Facebook App Crashed On Verizon Galaxy Note 3

Verizon Galaxy Note 3 Can’t Send / Receive MMS

Problem: Hi Harold. I have a Samsung Galaxy Note 3 and I get my service from Verizon Wireless. Everything is working in my phone except sending and receiving picture messages. Text messaging works without any problems, I can make outgoing calls and take incoming ones, the internet is perfectly fast the way I like it but pictures just won’t go through. What is the problem with my phone? Do you have any idea how to make it transmit and receive pictures sent through text messaging? Thanks in advance! I enjoyed reading your posts about Note 3. — Jasmen

Related Problem: I bought a phone off Amazon and about 3 days ago I activated it on Verizon. After just a few hours I was able to use the phone core functions like phone calls and text messaging. I have a WiFi at home so I didn’t bother signing up for unlimited data plan, although I have consumable data per billing cycle. Anyway, one feature that I haven’t made to work is the MMS. I sure know how to use my phone but I just can’t understand how MMS works. I mean, I know how to send one but it’s not sending and I asked my daughter to send me a picture through text and it didn’t go through. So, something’s not right with my phone. Can you help? Tried calling Verizon already but I have been on the line for more than 10 minutes already and haven’t got a live representative. So, I’m thinking may be you guys can help me out. Thanks a lot. — Tom

Solution: Jasmen and Jerry, during activation, your phone should have already been set to work seamlessly with Verizon network. In fact, you guys can now use the company’s text and call services, which means the phones are now connected to the network. One thing you should know about sending/receiving picture messages or MMS is that, it uses mobile data.

That said, the first thing you should verify is whether mobile data is on while you were trying to send or receive MMS messages. Now, if it was already turned on and the phone still refuses to transmit text messages with attached pictures, then you need to set the phone to be to connect to mobile data that allows MMS. What you need is the correct APN from your provider. While there are information online that may give you the correct APN, I recommend you call Verizon and ask for it to be sure.

Verizon Galaxy Note 3 Charges Slow Or Not At All

Problem: Hi guys, I want to say thanks first for offering this service. I’m sure you can help millions of people by doing this. I have a problem with my Samsung Galaxy Note 3 and I hope you guys can help me or, at least, shed some light to what the problem is because I couldn’t figure out what it is. The problem is that the phone charges very slowly and overnight charging cannot fully-charge the battery. Before, I would only have to plug the phone in to charge for a couple of hours and it’s full. Do I have to change the battery? Or, does my phone have a more serious issue? Hoping for your response on this. By the way, my provider is Verizon if that matters. — Simon

Related Problem: I found your post via Drippler. Nice app, by the way! Guys, I got a minor problem with my phone…well, I hope it’s minor. My Galaxy Note 3 is a little over 1 year old. It’s doing tasks I wanted it to do just fine but the problem is it doesn’t charge as fast as before and there are times when it just won’t at all. Verizon reps advised me to do factory reset but I haven’t done it yet cause I have a lot of important data in my phone. I’m also hoping you can provide a solution for my problem. — Ben

Troubleshooting: Simon and Ben, charging problems are among the complicated issues any smartphone owners may face sooner or later. It is difficult to know where the problem is if proper troubleshooting isn’t performed. But basically, there are three things you need to check and one of them is the possible culprit. Please follow the simple troubleshooting guide I prepared for you two:

  1. Boot the phone in safe mode and plug the charger in. In safe mode, all third-party apps and services are temporarily disabled. With pre-installed apps and core functions running, the phone should be able to charge properly (and even faster) provided that the cause of the problem was app- or firmware-related. Booting in safe mode is more than enough to determine if the phone could charge faster but to even quicken the charging process, enable Flight Mode so that all wireless connectivity functions are also disabled. I know you already have an idea how quick the phone can charge so compare that with the current charging pace. If the phone charges quicker in this state, so it’s apparently an issue with third-party apps. If you’ve noticed that the screen turns on randomly without your intervention, wakelocks may also be the cause of the battery drain. Download and install Wakelock Detector from the Play Store.
  2. Make sure the charger is functioning well. In case the phone still charges slow or doesn’t charge at all in safe mode, then turn your eyes on your charger. If you have access to a new charger, then use it just to find out if the phone charges faster. It is necessary you try this procedure to rule out the possibility that it is indeed a charger issue.
  3. Check the battery to see if it can still hold a charge. The battery is among the components that would deteriorate over time. The easiest way to rule out the possibility of a damaged battery is to try a new one. You may borrow from someone who also have a Note 3 or you can buy a spare, although I strongly suggest you just borrow because there’s no guarantee buying a new one would solve the problem. Of course, if the phone charges fine with a new battery, then you already know what the problem and solution is.
  4. Have the phone fixed by an authorized technician. If it’s neither the charger nor the battery that has a problem, there is a big chance it’s the USB charging port. It is a component that bridges electricity from the charger to the battery and from the battery to the motherboard. Of course, further checking will be done by the technician so the problem will eventually be found.

Verizon Galaxy Note 3 Settings Has Stopped

Problem: Hi guys, I have a problem with my Galaxy Note 3. It’s a Verizon model and it has been working fine for more than a year until two days ago when it started popping up the error message “Unfortunately, Settings has stopped.” All I know is that there was an update about 4 days ago and I have no choice but to download it. After that, the phone started to act crazy like it hangs and freezes randomly. It also became very slow that opening the Messaging app would take more than 5 seconds. Of course, heavy apps like games would take longer than that… way longer. Already called Verizon tech support and they advised me to master reset my phone, which I am planning to do on the weekend. But since I found your email online while researching on this problem, I tried emailing you to see what you have to say about it. Thanks in advance. — KC

Related Problem: Hello. My phone is Galaxy Note 3 and it’s barely six months old. Bought it brand new but starting last week, the phone has become really slow. There are times when it freezes and won’t respond anymore and all I have to do is pull the battery out to turn it off then place it back in and turn it on. It will work for several minutes but then an error message will pop up saying, “Unfortunately, Settings has stopped” and the only option is to touch OK. What’s the cause of this error and how do I fix it? Thanks! — Carla

Potential Solution: Settings is a service that handles all settings in your phone including those for third-party apps. If this service crashes, it may be caused by one of the third-party apps that gone rogue, some caches or data may have been corrupted due to recent update or a plain firmware issue that caused other functions to crash. There could be a whole lot of other reasons why Settings would crash so there’s no way you can pinpoint the cause and fix it right on. But by isolating the problem, you will have a good chance you can solve the problem.

Boot the phone in safe mode and observe if the error still pops up and the phone slows down. If so, the problem isn’t with the third-party apps but with pre-installed ones or the firmware itself. You need to boot in recovery mode and wipe the cache partition–this procedure usually solves this problem.

If, however, the phone performs normally in safe mode and the error message didn’t pop up, you need to find the third-party app that has rogue.

Now, in case you have a lot of apps you don’t know which one causes the problem, or if wiping the cache partition didn’t fix the problem, then it’s time you performed factory reset via recovery mode. Reset is kind of general troubleshooting procedure but it covers almost everything in your phone and fixes almost any problems that may arise, so it’s worth the hassle of backing up your data, contacts, messages, etc.

Verizon Galaxy Note 3 Randomly Freezes

Problem: I signed up with Verizon and I got the Galaxy Note 3 for a phone. It’s a pretty good phone, way better than my old one but I noticed that at times while I’m using it, the screen would freeze and won’t respond to my touches. Either it will become active again or I would have to pull the battery out and replace it before I can use it again. I’m not sure what the cause is because there wasn’t any unusual activity that I know of that may have triggered it. But as far as I know, it started about a week or so. By then, the phone would freeze once or twice a day now it will freeze up to five times and it’s random. I cannot predict when it will happen again. So guys, I really need your help. Going to a Verizon store is something I cannot do for now because I’m kinda busy, really busy. Any suggestion or solution will surely be appreciated. Thanks in advance, guys! — Jermaine

Related Problem: Hi, you guys are doing great! You already solved two of the problems I had with my phone in the past but I’m emailing to you again because I have a problem that I can’t figure out what the cause is. Randomly, my phone freezes or hangs and will not respond to touch commands. When this happens, the phone heat up like crazy to the point that it will become uncomfortable to touch. What I will do is to remove the battery, let it cool down for several minutes and put the battery back in then turn the phone on again. Can you guys please tell me how to fix this problem? — Blake

Troubleshooting: Freezing problems can be caused by third-party applications and there is a whole lot of reasons why so let’s not delve into that. Rather, let’s try to isolate the problem immediate. Boot the phone in safe mode just to disable all third parties leaving only the necessary functions and pre-installed apps to use the phone’s CPU and RAM.

While in safe mode, closely monitor the performance of the phone to know whether it would still freeze or hang. If one of the third-party apps is causing the problem, then the phone should not freeze while in that state. You must find this app and just uninstall or disable it. However, if it still does it, then it means that either one of the core functions or pre-installed apps is causing the problem. In this case, it is necessary to proceed with factory reset. Don’t forget to backup all your data first.

Verizon Galaxy Note 3 Turns Off And Doesn’t Restart

Problem: Hey guys, if you have addressed my problem before, please point me to the page. If not, well, here it is; my phone, which is a Samsung Galaxy Note 3 under Verizon, just turned off this morning and won’t restart. It won’t even charge when I plug it in. It didn’t heat up and I was try to send a text message when it happened. I take care of my phone, which means it has never made contact with any liquid, it never fell and I didn’t install any games on it just useful apps that I use everyday. What could be the problem with it? What should I do? — Carol

Related Problem: My Note 3 just turned off all of the sudden and won’t power back on when I hit the power button. I have no idea what really happened because the phone is just 7 months old and was functioning fine when it shut down. This is the first time this problem happened so I’m quite stunned right now thinking what’s wrong with it. Please, if you know how to fix this, send me the solution. Thanks. — Melissa

Troubleshooting: The primary suspect should be the battery. Why? It’s the source of power, so that’s the first thing you should check. Remove the back cover and pull the battery out and spin it (check both sides) on a level surface to see if it has developed some kind of a bump or any deformities. If the battery spins several times, then it has a bump. You MUST not continue using it because it may explore or heat up when you charge it.

If the battery won’t spin, then check for liquid that may come from the inside. If the battery swell, BUY a new one immediately. The next thing you should check are the contacts–they must be complete and clean. Once you’re sure there’s nothing wrong with the battery (at least, physically), push it back in tightly. Now, try to check if it’s kind of loose because if it is, insert a small piece of paper so that it will be pushed towards the connector of the phone. If the battery is properly tact in already, attempt to turn the phone back on. In case it won’t respond, plug the charger and see if the usual charging icon appears or if the LED notification shows red light. If it won’t charge, then it’s time you use a different battery. I suggest you borrow from someone who has the same phone as you because there’s no guarantee it’s the problem.

Of course, if you phone turns on with a different battery, then you know what the problem is and what to do about it. But if it still refused to turn on, then have the technician take a look at it or bring it to a Verizon store and have your provider’s tech check on it as it is apparently a hardware issue.

Helpful Post: How To Troubleshoot / Fix A Galaxy Note 3 That Won’t Turn On [Troubleshooting Guide]

Verizon Galaxy Note 3 Can’t Be Recognized By PC

Problem: Hello. My name is Renee and I’m a teacher by profession so I’m not really a tech person. I’m contacting regarding my Samsung Galaxy Note 3, which my new laptop computer (Dell) can’t recognize. I just got my laptop last week so I’m not really sure what the problem is. I still have my old laptop with me and every time I connect my phone to it, it immediately detects it and I can transfer files to and fro without any issues. If you could help me with it, I will be very grateful to your kindness. Thanks a lot! — Renee

Solution: Hi Renee, I’m not sure what operating system your computer runs but I’m sure it’s all about the drivers. Drivers and small programs you install on your PC so that third-party devices, like your phone, can be recognized when you connect them via a USB port. Samsung made it very easy for its consumers to download drivers for their devices so you can just log on to Samsung.com and search for “note 3 drivers” and I’m sure you will be brought to the appropriate page. But I suggest, you download Samsung KIES and install it on your PC. It brings with it all necessary drivers for your phone and you can use the software to backup all your data without a hassle. This is the most recommended procedure for non-techie users. In other words, it will make your life easier than finding the right driver for your computer’s OS and phone.

Verizon Galaxy Note 3 Slow Data Speed Question

Question: Hi droid guy, my problem is minor but I just can’t understand why it happens. I have a Samsung Galaxy Note 3 and everything is working fine with it. I can browse the web, send / receive text messages and calls, emails are working, streaming videos is never better. The problem is the month is about to end, my connection turns very slow that streaming videos from YouTube will result to buffers. The first two weeks, however, is good and the connection is fast. Why is this happening to my phone. I already called Verizon about this and we did troubleshooting with my internet connection as well as my phone and I already did factory reset four times before I emailed and still the same. Can you shed light to this mystery? I don’t know what to do anymore. Help please. — Marco

Answer: Hey Marco. It seems like your internet connection or data usage is capped. Meaning, your provider may have set a limit that when you go beyond that threshold, your internet speed will be throttled down. This is very common to providers that offer unlimited plans. Sure, your plan is unlimited and you can still use the internet even after you’ve gone beyond the cap, however, you will be enjoying the same speed. Please call your provider again and instead of complaining about slow browsing issues with your phone, ask if you’ve reach the cap for your data usage. Why? Because if you told the rep you’re experiencing slow browsing issues, they will be required to do basic troubleshooting before exhausting other procedures that might fix the issue. If I’m right about my suspicion that your account is capped, then there’s no troubleshooting procedure that could fix the issue. You will have to wait until your current billing cycle ends.

That’s what I can see based on your description but please double check it with Verizon. I am certain it’s not an issue with your phone because it has fast internet connectivity during the first two weeks of the month…and you mentioned you always stream videos. That might be the reason why your connection is throttled two weeks before the billing cycle ends.

Verizon Galaxy Note 3 Can’t Download Apps

Error: Hello. My phone is Note 3 and recently, I keep getting an error while trying to download an app from the Play Store. The error says that the app I’m trying to install cannot be download and it’s giving error 403. How do I fix this problem?

Solution: No you can’t! The problem is with Google’s servers and while there are a lot of people or users who are suggestion different procedures online, they won’t work. The best thing to do is wait it out as it will be fixed soon. I encountered this problem back in February and it was fixed after 12 hours…others said theirs was fixed after a day or two.

Error 2: Hi. Just today I keep getting the error 921 when I’m trying to download an app from the Play Store. What is the cause of this and how can I fix it?

Solution: It’s a cache problem and you can fix it by going to Application Manager under Settings, find Play Store and tap the Clear Cache button. That should do it. It’s not necessary to tap Clear Data or Uninstall Updates button…just the cache.

Verizon Galaxy Note 3 Gallery Has Stopped

Error: How are you guys? Please help me with my problem. Every time I take a picture, the error message will pop up “Unfortunately, Gallery has stopped” and the only button I could hit is the OK button. Also, when I open the gallery, the many of my pictures cannot be found. Do you know what the problem is? My phone is a Note 3 and I’m with Verizon. I haven’t called tech support yet. — Mary

Solution: Hello Mary. Are the missing pictures saved in the microSD card? It seems like the Gallery app is functioning just fine based on your description. It’s your microSD card that may have a problem. I believe your phone is set to save pictures taken by the Camera app to the microSD card and since the phone cannot access it, the Gallery, which manages all pictures, cannot save the picture and thus will result to an error. I suggest you unmount the microSD card, let your computer or laptop read it and salvage all data saved in it if you can. However, if the computer prompts right on that the card needs to be formatted, there’s a very slim chance you can recover the data saved in it.

But let’s say the computer can read the card and you’ve copied everything already, reformat the microSD card using FAT32 format. Mount it back on your phone and I’m almost certain the phone can read it. But I warn you, when the microSD card starts to fail, it’s a sign it’s about to get damaged.

Facebook App Crashed On Verizon Galaxy Note 3

Error: Hi. My problem happened today. I have a Note 3 and this morning it popped up and error message saying “Unfortunately, Facebook has stopped.” It happened when I tried to post a status or respond to comments on my wall. My phone is just a couple of months old but I’ve already received tons of error messages. How to fix this?

Solution: It’s apparently a Facebook app issue. Try clearing the cache and data first as this procedure often fixes problems related to app crashes and freezes. If it doesn’t work, well, uninstall Facebook and download a fresh copy from Play Store and install it. That works every time but in case it doesn’t, it’s your firmware that may have a problem. I don’t know what because there isn’t much details but factory reset may fix it for you.

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