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Galaxy S7 text blocked by keyboard, can’t see text when typing, other issues

Hello guys! Welcome to another #GalaxyS7 post. We bring you 12 more S7-related issues and solutions in this one so we hope this will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 won’t allow access to email inboxes

After a recent automatic update on my Galaxy S7, I can’t access all my email inboxes like before unless if I’m on easy mode. If I’m on standard mode with my theme on, and icons arranged how I want them, I can tell I have an email on one of my email accounts, however, when I click on the email app, there is no top left 3 lines with options of bringing up different email accounts. Pretty much I’m stuck with just one email and can’t view anything else. It’s annoying having to change modes just to access a different email account. — Jada

Solution: Hi Jada. Updates can sometimes modify some features or pre-installed apps behaviors. This is either by design, or caused by a bug. Try wiping the email app’s cache and data and see how it goes. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the email app’s cache and data won’t work, try using a different email app.

If you think finding a fix is worth the hassle, you can also try factory reset to revert all software and pre-installed apps settings to defaults.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 2: Galaxy S7 edge not showing notifications of a bank app

Recently purchased S7 edge. Before, I had an S6 edge+. With the S6 I could receive alert messages from my bank about the status of my account. (New deposits, low balance etc.) I am no longer receiving those alert messages with S7. It won’t even allow me to reset the service up on this phone. I’ve gone through every setting I can think of but can’t fix/find the problem. Please help. These notification are very important for me. — Dawnshec

Solution: Hi Dawnshec. We don’t think there’s anything that you can do on your end about the issue. If you’ve already tried wiping the cache and data of the app in question (steps provided above), and updated it to the most recent version, the issue is most probably code-related. This means that app’s developer may have changed how it should behave recently, or there’s a coding problem (bug) causing the notifications. Either way, you must contact the app developer or your bank for support as this is not a phone issue.

We assume of course that you’ve already made sure, before contacting us, that the notifications for this particular app has been set up properly. To see if that’s the case, follow the steps below:

  1. Open the Settings app.
  2. Tap Notifications.
  3. Tap ADVANCED on the upper right hand side.
  4. Find the app in question and tap it.
  5. Make sure that you enable Allow notifications option by sliding the slider to the right.
  6. If you want, you can let the phone display notifications for this app in the Lock screen by selecting Show content under On lock screen option.

Problem 3: Galaxy S7 edge on setup wizard

My Samsung Galaxy S7 edge is stuck on setup wizard. It was done by accident and no one seems to know how to fix it. I’m making monthly payments on a phone I can’t use. My wireless carrier is Verizon. Verizon says it’s a Google problem. I’ve reset my Google password several times already and it’s not helping. — Mrskentdingaling

Solution: Hi Mrskentdingaling. What exactly do you mean by stuck on setup wizard? Are you getting an error message? Please give us more information than what you tell us here like the history of the phone and steps that led to the problem. Telling us you’re stuck does not help at all. Help us by giving as much information about the issue and your device so we can help you properly. Once you provide a complete account of what happened, we’ll update this post accordingly.

Problem 4: Galaxy S7 edge contacts hard to see due to color schemes

I have a Samsung Galaxy S7 edge. When i look at my contact details i see the name but can’t see the rest of the screen so unable to view contact phone number. It appears the lower 2/3 rds of the screen is white and the contact details are in a orange colour but are so light they blend in with the rest of screen. — Carl

Solution: Hi Carl. Try changing some settings under Display option such as Screen zoom and font (Settings>Display>Screen zoom and font).

If that won’t change anything, considering using the theme (Settings>Wallpapers and themes).

Problem 5: Galaxy S7 text blocked by keyboard, can’t see text when typing

When I’m typing a text me message, the text box doesn’t expand with the length of the text. The text just disappears behind the keyboard and I can’t see what I’m typing. I can’t move the screen up or down. This is on Galaxy S7. Thanks for your help. — Sharon

Solution: Hi Sharon. We’re assume you’re using the native Samsung Messages app here. If that’s the case, you are most probably using the default Samsung keyboard as well. To see if it’s a Samsung keyboard issue, make sure that you reset its settings back to default by doing the following:

  1. Open the messaging app and start typing a text message.
  2. On the virtual keyboard, tap the icon to the left of the space bar (gear icon).
  3. Scroll to the bottom part and tap Reset settings.

Alternatively, you can also try to wipe the data of the keyboard app you’re using by doing these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap the three-dot icon on the upper right hand side and select Show system apps.
  4. Look for the keyboard app you’re having problems with and tap it.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Data button.

Problem 6: Galaxy S7 edge can’t open PDF file, keeps saying file is corrupted

Recently my GS7 Edge has had trouble opening any files that I download. I keep getting this message that says “we can’t open the file because it is corrupted” or something like that. But it used to open files with no issues. And the problem is with any pdf files i download. Seen this before? Thanks so much for any help. — Matthew

Solution: Hi Matthew. You can only open downloaded files in a Galaxy S7 if you have a working compatible app that can read it. The most likely reason for the problem, assuming that you’re of course trying to open a good PDF file and not a corrupted one, is the app that’s trying to open the file. To fix the problem, simply wipe the cache and data of the said app. Refer to the steps above on how to do that.

Problem 7: Galaxy S7 stuck in T-Mobile logo screen

Hello. I’m reaching out to you guys/gals in hopes that you’d be able to tell me what’s wrong with my device. I have an S7 and after a recent update on my phone. It no longer boots passed the T-Mobile logo on startup. I toyed around with it a little and found that after a hard reset it works fine. That is until i sign into all my accounts (Google, Samsung ect…). then it updates everything on the phone and after that once it turns off or restarts it’s the same issue again — stuck on T-Mobile logo.

Some other details is while using the phone sometimes it’ll say things like “Google+ has stopped working” and all that nonsense. please get back to me with any information you can. — Tyler31914

Solution: Hi Tyler31914. We don’t know nothing about your system and whether or not you rooted or modified its software with a non-official one before. If you did any of the two, we suggest that you flash the stock software back.

We are assuming though that you never rooted nor installed a custom or non-official firmware. Based on how you describe the issue, the cause is probably a bad bootloader, which is a piece of code that runs before Android operating system loads. The phone’s bootloader may be corrupted preventing the operating system from working properly. If it’s not a bad bootloader, you may end up flashing the firmware. We strongly suggest that you try to flash the bootloader first though. Below are the steps on how to do this. Keep in mind though that the exact steps may vary depending on your phone model. The steps provided here are only for demonstration purposes only. Make sure to do some research on how to flash the bootloader or firmware on your phone.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 8: Galaxy S7 stuck in Samsung logo screen, won’t turn on

Hi. I purchased my Samsung Galaxy S7 when they were first on the market. After a few days i didn’t like it so put it away in a cupboard. I have just brought it back out to try again. It wouldn’t charge or switch on. I have tried to switch it on and only the start up Samsung logo displays then it goes dead. I have tried several cables, chargers and even plugged it into my PC where there was not even a flicker of anything. Please help. Many thanks in advance. Kind regards. —  Patricia

Solution: Hi Patricia. Try to do a master reset first and see what happens. Here’s how:

  1. Charge the phone for at least 30 minutes.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If a master reset won’t fix it, please refer to the suggestions we have for Tyler31914 above.

Problem 9: Galaxy S7 won’t load to normal mode

Hi. I’ve only had my Samsung S7 for merely 7 months and I’ve had several Samsung phones but this has never not once happened to me. my phone was lagging so i decided to reboot it that is after i had manually stopped all running apps. When i rebooted my phone it did not want to go beyond the Samsung logo (with colorful space like graffics). As i had mentioned, this has never happened to me. my other Samsung phones have lasted 2 years and a half at the most before i willingly update it (model wise). my contacts and pictures are not backed up. PLEASE HELP ME. — Laine

Solution: Hi Laine. Please check our suggestions for Tyler31914 and Patricia above.

Problem 10: Galaxy S7 not downloading emails

This is on a work phone (Microsoft Exchange email). Most of my email folders are now showing “No email – you may have emails that have not been retrieved from the server.” I have checked sync settings and all appear to be set to allow for auto sync-ing. I’m not aware of any Outlook updates that have occurred, though, I may be incorrect. Also, I have not changed any settings myself. — John

Solution: Hi John. If you’re dealing with a work email issue, we recommend that you speak to your company’s IT guys first. We know nothing about how your system works and there are a lot of things that only your email administrator can check. As far as device troubleshooting is concerned, we suggest the following:

  1. remove your email account from the phone and reconfigure it.
  2. wipe the cache and data of the email app (check the steps above).
  3. do a factory reset.

Problem 11: Galaxy S7 can’t send email due to email server error

I cannot send or reply to emails on my Bellsouth account. A day or so later I get a failed to send notice, due to email server error. Then when I go to a different screen, I can’t get back to retrieve them in the Bellsouth menu options . This is AT&T powered by Yahoo which is going through a corporate divorce of sorts. The wifi connections are good and the very same email retyped on my laptop goes thru just fine. This also had happened intermittently on my Galaxy 4. Help, this is very annoying.

On a separate note how do I stop the gray character bubbles on certain words that appear when I’m typing a text? They block me from typing corrections or finishing a word and often insist on substituting an emoji? Thanks, I hope you can help me figure this out. — Genessagp

Slution: Hi Genessagp. We don’t think this is an app or device issue but we suggest that you try the steps we provide for John above. If they won’t fix the issue, talk to the email service provider for support.

We don’t think we understand what you’re describing in your second issue. Please get back to us with more information such as the name of the messaging app and keyboard app you’re using, as well as the possible steps that you may have done that may have led to this issue. We’ll update this post once you provide us with more information.

Problem 12: PC won’t detect Galaxy S7, won’t fast charge anymore

Hi. When I connect my Samsung S7 to my computer, my Windows PC gives the notification “USB device not recognized.” I have Smart switch installed on the computer and tried to reinstall the drivers. Nothing works.

Also after the Nougat update my phone won’t fast charge anymore. I tried factory reset (2x) but nothing works. Please help me. I am getting SO frustrated. Kind regards. — Kenny

Solution:  Hi Kenny. Try using a different USB cable first and see if that will change anything. If nothing changes, the most likely cause of the problem is a bad charging port. This is the main reason for a lot of phones that suddenly stopped fast charging. Send the phone in or have it replaced.

 


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How to fix Google Pixel 2 that cannot send or receive emails? [Troubleshooting Guide]

Email apps are there to let you send and receive emails on the go. For as long as you have your smartphone with you and that it is connected to the Internet, then you should be able to process emails anytime and anywhere. However, not all the time that you’ll be able to get your email app working perfectly fine as there are some factors that can inflict troubles with mobile email processing. This is when you will be unable to send or receive some emails on the phone.

What factors can cause email problems to occur and how to deal with them? If you have the same questions in mind with Google Pixel 2 as your device in use, then read on to learn more.

Before we proceed with our troubleshooting, if you have other concerns regarding your phone, visit our Google Pixel 2 troubleshooting page for we have already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If you still need our help, then contact us by completing our questionnaire.

Why does your Google Pixel 2 unable to send or receive emails?

There are many factors to consider when dealing with email problems on the phone. You will need to dig into details from the email servers, email account, email app, and the device itself. To make it quick, here are the things that you need to consider looking into when troubleshooting emails on your Google phone.

  • Invalid recipient. The email account of the recipient might be incorrectly typed or doesn’t exist.
  • Incorrect server settings. Your device has not been correctly setup for POP3 (personal) email or Exchange (corporate) email. You may need to contact your email service provider or IT personnel (for corporate email) to verify the server information.
  • Email servers (incoming or outgoing mail server) are currently unavailable. There might be an ongoing server maintenance or unexpected technical problems on the email servers. You don’t need to troubleshoot unless instructed by your email service provider/carrier.
  • Email app or email account is corrupted. Some bugs or malware might have infiltrated and ruined the email app or email account itself.

Generally, the probable causes are related to the software thus end-users are likely able to fix it on their end using any applicable workarounds.

Potential Solutions to email problems on Google Pixel 2

Enumerated below are generic solutions and recommended workarounds to deal with different types of email problems like unable to send or receive emails on the phone. Don’t forget to create a test email after completing each method to find out if the problem is fixed. Proceed to the next applicable solution if necessary.

Before you begin performing any of the following troubleshooting methods, check your mobile Internet connection and make sure that your device is connected. You can open your mobile app browser then try to navigate to a website. If you cannot connect to the Internet, then you need to fix your Internet problem first as it’s most likely the main reason why you cannot send or receive emails on your phone. If you can access any online sites without bumping into any trouble, then you’re good. Also try to sign into your webmail (the same email) account and see if everything is working fine and that you are able to send and receive emails normally as intended. Doing so will help you determine whether or not it is isolated to your email app on the phone. If everything is working fine with your webmail, then troubleshoot your mobile email problems with the following workarounds.

Verify and ensure that the email recipient is valid

Sometimes you’ll get to see an error prompt when trying to send an email to an invalid email address as recipient. So make sure it’s not just a typo error on your part. Or you can also try to create a test email then send it to other email address. If you have other email accounts, then use any of that account as recipient of the test email. If you are able to send and receive the email on your other email account, then the problem is isolated to the current recipient’s email address.

Quit email app then relaunch

There are times when an application experiences momentary downtimes and errors as triggered by minor glitches on the software. And problems of this type are usually rectified by restarting the glitching app. Just like what you usually do when any of your computer programs is misbehaving. Quit it and then re-open it. That will likewise give the app a fresh start and serve its purpose. For starters, here’s how to quit your email app on Google Pixel 2:

  1. Tap the Arrow icon from the Home screen to view all apps.
  2. Tap Settings.
  3. Tap System.
  4. Tap Developer Options.
  5. If you don’t see Developer options from the System’s menu, go to Apps-> Settings-> System-> About phone-> then tap Build number 7 times. Tap the Back icon to return to the System’s menu and you should now see Developer options added among the menu option. Tap on it then continue to the next step.
  6. Tap Running services.
  7. Locate the email app that you want to quit.
  8. Tap Stop.
  9. If prompted with Stop system service? message, tap OK to confirm action.

Wait for about 30 seconds then open the email app again. Then try to create a test message to see if you are now able to send and receive emails properly. If not, then try the next method.

Reboot your phone

A reboot or soft reset process involves turning the device off for a few seconds then back on. It’s an effective simple solutions to minor software issues transpiring in mobile devices. None of your critical information stored on the device will be affected in this process, thus it is definitely safe. Here’s how a soft reset is done on your Google Pixel 2 device:

  1. Press and hold the Power button on the right side.
  2. Then tap Power off.

In the case where the device screen in unresponsive, a force restart would be necessary. To do so, press and hold the Power button for about 20 to 30 seconds or until the phone power cycles. No data will be affected by a force restart as well.

Once your device boots up completely, try to open the mail app then create a test mail to see if you are now able to send and receive it on the phone. Otherwise, proceed with the next method.

Verify that the server settings on your email client are correct and properly configured

Now this requires a little bit of information digging unless you already have the information written on your notes. If not, then you will need to contact your email service provider and gather the necessary information for your server settings. Information may vary depending on which type of email you are using, like whether it’s a personal email account (POP3) or corporate email account (Exchange).

Here’s how to troubleshoot a POP3 and IMAP account (personal email):

  1. Verify if you have configured another device to receive emails.
  2. Check your login credentials (username and password). You can use a computer to browser your webmail for testing.
  3. Check to see if you can send and receive messages on the same email account through webmail.
  4. Logout from your webmail account.
  5. Check and make sure that your incoming and outgoing settings on your phone are using the same login credentials used in your webmail. Contact your email service provider for the correct settings configuration.

After making necessary changes to the server settings, send a test email message but this time from your mobile phone to see if it’s able to send. If you find no luck in any of the above steps, then you should consider the next option which is to reset the email application or reconfigure your email account on the phone.

Here’s how to troubleshoot an Exchange email account (corporate/work email):

  1. Verify and ensure that your login credentials are correct.
  2. Navigate to the Email settings and check if the Sync option is enabled.
  3. Verify and ensure that the sync settings are correct.

Reboot your phone. After the reboot, create a test email to see if it’s now able to send or receive.

Reset the Email app on your Google Pixel 2

Assuming that the underlying cause of the problem is within the email app in use, resetting the app can help fix the glitch. You have to note though that this process will likewise reset all email accounts and erase all data from the email accounts on your device. If you’re okay with these downsides and still willing to give it a shot, then here’s how it’s done:

  1. Navigate to your phone menu then tap Settings-> Applications-> Manage Applications-> All.
  2. Locate and tap Email.
  3. Tap the option to Clear Data. This will remove all data from the email app along with all other corrupted information that might have caused the app to glitch.

When done clearing data, re-enter your email account information. Reboot your device again then try to create a test mail using your email app on the phone.

Remove then add the email account on your device again

If the problem persists after doing all prior methods, then your next option and potential solution is to remove the account then add it again on your phone. This should eliminate any incorrect settings and corrupted data that might have triggered email sending or receiving problem to occur. Here’s how it’s done:

  1. Tap Settings to open the app.
  2. Tap Users & accounts.
  3. Tap the email account you want to remove.
  4. Tap the option to Remove account.
  5. If prompted, enter your device’s pattern, PIN, or password for security purposes.

After the email account has been successfully deleted, reboot your phone then add the email account again. Here’s how to do so:

  1. Tap Settings to open the app.
  2. Tap Users & accounts.
  3. Tap Add account.
  4. Tap the type of account you want to add like Google, Personal (IMAP) or Personal (POP3), etc.
  5. Follow the onscreen instructions to complete the email account setup process.
  6. If necessary, enter your device’s PIN, pattern or password for security.

Contact your email service provider or carrier if you need further assistance in setting up the email account especially with the server information.

Everything associated with that account such as email, contacts, and settings will also be deleted from your device upon removing the account. Create a test email afterwards to see if it’s already working properly. If it’s still not, then consider the last resort.

Factory reset your Google Pixel 2

If the problem is caused by complex problem on the device software, then a factory reset might be necessary. Please note though that while this reset will likely get the problem fixed, it will also erase everything from your device. This means you will lose all your critical data including settings, apps, media, and personal data. That being said, backup your device before you proceed with these steps:

  1. Tap the Arrow Up icon from the Home screen to show all apps.
  2. Tap Settings.
  3. Tap System.
  4. Tap Reset.
  5. Tap Factory data reset.
  6. Select the Reset Phone option.
  7. If prompted, enter your current PIN, pattern, or password to continue.
  8. Tap Erase Everything.

Your device will now reset. It could take longer to finish the reset especially if you have a lot of files stored on the device. Just wait until the reset is complete then proceed with the initial setup.

If nothing else works and you’re still unable to send or receive emails on your Google Pixel 2, then you should already escalate the problem to your service provider. You actually have more options here. You may opt to contact the support team of the email client you are using, service provider/carrier, or Google Support for further assistance and recommendations. Any of these supports groups likely has the tool to reset and fix your email account on their end.

Posts you may also be interested in reading:

Galaxy S7 don’t receive group responses after sending a group message, other issues

Welcome to our #GalaxyS7 post for today. As usual, we bring you more S7 and S7 edge issues submitted to us by some members of our Android community for the last few days.

Here are the specific topics we cover for you:

  1. Galaxy S7 screen remains black and won’t turn on
  2. IMAP account can’t send emails using Galaxy S7 native email app
  3. Galaxy S7 keeps saying there’s an unread SMS even when there’s none
  4. Galaxy S7 multiple problems
  5. Galaxy S7 randomly receives SMS in multiple parts
  6. Galaxy S7 messaging app can’t download a music track
  7. Galaxy S7 don’t receive group responses after sending a group message
  8. Photos stored in Galaxy S7 SD card looks distorted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 screen remains black and won’t turn on

Hello. My cellphone’s screen was detaching a little bit from the upper left corner. Last week I was at the beach, standing on a coral reef, when all of the sudden a huge wave came out of nowhere and crashed on the rocks and got me wet. My cellphone was inside my pocket. I am guessing that water got into the cellphone through the screen. At first, the screen did not turn on. I was still getting all the notifications but I was not able to see them. A few days after, whenever someone called, the screen would turn on, because of the vibrations I think, but only half of the screen and for a few seconds. Can I fix this at home or should I have it fixed by someone who knows about this? Thanks in advance. — Angel

Solution: Hi Angel. You clearly have a hardware problem so unless you have the expertise and right tools to perform a do-it-yourself repair, we strongly suggest that you send the phone in. contact Samsung first and see if you can let them fix the phone for you. Keep in mind that they may declare the warranty void if the phone shows signs of misuse such as broken screen, scratches, or other obvious physical damage. This means that the repair will not be free and you will probably be paying over $200 for it. The exact charge varies, depending on the damage.

If there’s no nearby Samsung service center in your area, consider bringing the phone to your local electronics shop.

Problem #2: IMAP account can’t send emails using Galaxy S7 native email app

The native email app refuses to send emails from my IMAP account. It receives them fine, but anytime I try to send, it just sits in my outbox and eventually say “sending failed.” The outgoing server settings check out when the phone tries to ping them, but that’s all I can do. Hope you can help, thanks in advance. — Andrew

Solution: Hi Andrew. The first thing that you want to do here is to check whether this is an account issue or not. To do that, you must log in to your email account in a web browser and replicate the problem. If the account continues to fail when sending an outgoing email, you should work with your email service provider for direct assistance.

If sending works in webmail, that’s the time that you want to proceed with app and device troubleshooting. The next best thing to do then is to ensure that it’s not an app bug problem. To do that, you want to clear the cache and data of the stock email app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Tapping the Clear Data button will revert the apps settings to their defaults, erasing your email account from it. Be ready to reconfigure your email after doing it.

Should the problem continue, consider using another email app to see if that will make a difference. There may be a firmware or app bug that persists. You can download a number of free email apps from Google Play Store so feel free to try as many as possible.

We don’t think you’ll need to do a factory reset but if nothing works, you should consider doing it as a drastic solution. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 keeps saying there’s an unread SMS even when there’s none

I have a Samsung Galaxy S7. Yesterday my message icon kept displaying that I had an unread message when I didn’t. I touched the icon and held it down until the option came up to delete the number 1. Well today it no longer says I have an unread message, instead the icon doesn’t display the number of unread messages I have. I had 6 unread texts but the icon didn’t not display the number 6. What is going on and how do I fix it? I’ve went through all the settings and everything is on. Please help. — Kittysoftpaws1029

Solution: Hi Kittysoftpaws1029. To fix the problem, you should clear the cache and data of the messaging app. Steps on how to do this are provided above. If you have multiple messages you want to save, make sure to back them up first before clearing the app’s data. You can use Samsung Smart Switch for this task.

This problem can also be caused by a corrupted system cache so make sure to refresh it by wiping the cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #4: Galaxy S7 multiple problems

I have had nothing but problems with Samsung Galaxy S7. This will be my 2nd time with this stupid phone and I had nothing but problems with every Samsung I have had! Paying the amount of money we have paid for phones is ridiculous. Even the place that fixes (well actually he can never fix, he always sends back the stupid phones which means I have to keep on redoing everything)! Even the geek guy told us last time that Samsung knows they are bad and sells them badly. I will never ever buy Samsung ever again. But you will fix this one or give me back our money. It only fails on one phone but this is her second bad S7. Come on now! We also have a brand new Samsung huge TV that shuts off..so sick of this!        — Prs_iii

Solution: Hi Prs_iii. There’s no perfect electronic device as of yet so all of us experience problems with our gadgets one way or another. Some may encounter serious trouble while others not as bad. If you think you need to return your phone and get a refund, don’t talk to us as you’re barking at a wrong tree. You want to talk to either Samsung or the store where you got the phone from for that.

Also, we don’t work for Samsung or for any retailer so we cannot give you any refund. We publish solutions for Samsung Galaxy devices for free. Again, you’re barking at the wrong tree.

Finally, the most important thing that we want to remind you of is the fact that you did not even mention what is the specific problem you’re having. Next time you rant about your trouble in this blog, kindly include the specifics so we can help you properly.

If you have bad experiences with Samsung products, talk to them directly about them.

Problem #5: Galaxy S7 randomly receives SMS in multiple parts

I’ve had an issue since my phone updated to Android S7. I receive texts from Twitter and ones with links or emoji come through whole and then a few minutes later will come through in multiple parts. I can’t find anything anywhere about this issue and how to fix it. I don’t think it’s a Twitter problem, because I can force stop Messages, reboot, and it will work correctly for a while. The past few days, however, that time has grown much shorter. The reboot only lasts a day. — Vickie

Solution: Hi Vickie. If Force stopping the messaging app fixes the issue temporarily, something must be causing the issue to come back later on. This can be due to a unknown firmware glitch or an app bug. Try to observe the phone in safe mode and observe the phone for at least 24-48 hours. If a third party app is the culprit, the problem will not occur while the phone is in this mode. These are the steps you must take in order to boot the device to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If it’s the same problem while phone restarts to safe mode, try to do a master reset to fix a possible firmware issue. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Should factory/master fail to fix the problem, make sure to let your carrier know of the problem so they can help you fix it.

Problem #6: Galaxy S7 messaging app can’t download a music track

In Messenger, when I click on my name and bring it up, I have a music track listed in my messages. When I click on the track it comes up and says download or cancel. So I tap on download, then a message pops up and says can’t open attachment. When it was first sent to me I played it for ppl and listened to it. Worked just fine. No issues. But now it doesn’t play. The above is exactly how it does now. This is a track I recorded myself. And really would like to get it fixed asap. Then I would like to know how to add it to my music on my phone. I’ve tried everything I know. Can you please help me asap? — Lisa

Solution: Hi Lisa. “Can’t open attachment” error is usually indicative of an app being incompatible with a certain file it’s trying to open. If the app you’re using can no longer open a music file it previously can, something may have caused it to change. There may be an update that changes how it interacts with some file format, or there’s an unknown bug behind it. To fix the problem, make sure to wipe the messaging app’s cache and data first. If that won’t fix it, do a factory reset. Any of these two should fix the trouble unless the music file you’re trying to download is really not compatible with the messaging app you’re using. In that case, make sure to convert the file and try to use commonly used audio file format such as mp3, wav, wma, mid, ogg, etc.

Exact steps on how to add music to your phone depends on the music app you’re using. Once you have successfully downloaded the music track off the messaging app, you can then open your music app and add the music file to your library. Again, the exact steps depends on the music app so try to do some research on how to do it.

Problem #7: Galaxy S7 don’t receive group responses after sending a group message

I can initiate a group text but responses (by me or from others) aren’t reflected as a group text. So if I respond to the response, my response is sent to the single person instead of the group. I have had this trouble for 3 months and no one seems to know how to fix it. I am using the factory loaded messaging app that came with the phone. I am using Cricket Wireless. — Laurie

Solution: Hi Laurie. Sending a group text from your phone does not mean your message will arrive to its destination in the same form. If the recipient’s phone is not compatible, like for example, an iPhone, your group text will broken down into simple SMS form and thus the response will therefore be in normal text mode. The same is true even for some Android phones, especially if the messaging app on the recipient’s phone does not support group messaging.

Another factor that can affect group messaging is carrier-support. If the recipient’s carrier does not recognize the standard being used by your carrier in sending group messaging, your message will be converted to simple SMS.

Lastly, you have to make sure that you’re doing it right when it comes to sending a group message. Here’s how it’s done in a Galaxy S7:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. Tap Select all or manually select recipients.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon.

Problem #8: Photos stored in Galaxy S7 SD card looks distorted

Hi. Currently on a big travel trip so would hugely appreciate your help! 🙂 I have inserted an SD card and am finding that when i view the images in Gallery, some are appearing distorted – like half the screen with one image on the right and two on the left one above another, all with the colour sort of neon… it doesn’t seem to be specific to any type of picture- just random. It’s affecting about 4 per 25 pictures. I think some may be going missing, too. Previously had a “warning: camera failed” notification, but after re setting it’s been working ok. Thanks for your help! Best wishes. —  Jo

Solution: Hi Jo. “Camera failed” error is a general indication of a possible camera malfunction but it doesn’t point to anything specific and the “distorted” photos may be the result of such malfunction. In some cases, camera failed error can mean that the hardware has failed while in others, just a random software glitch. To see if there’s any permanent camera-related issue on your device right now, consider wiping the phone clean by doing a factory reset. After that, observe how it works by taking as many pictures as possible to simulate the stress of regular camera usage. If your pictures will look normal, then you can assume that the camera may be back to normal working order.

Abnormal camera output like the one you describe on your photos can also be caused by bad or corrupted storage medium. If the photos saved on the phone’s internal storage device don’t have the problem but the ones in the SD card do, get a new SD card or reformat the old one.

And remember, an SD card or phone can fail at any time. Make sure to back irreplaceable files regularly to avoid heartaches.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Gmail in Galaxy S7 email app won’t send to group, other issues

Considered as the best in its class today, the Samsung #GalaxyS7 is undeniably reliable, taking into account the millions of fans using it. But like any electronic gadget, some users also encounter quirks sporadically. Some of these users have contacted us and we publish 5 of them here today.

s7

Below are the specific problems that we cover in this post:

 

  1. Galaxy S7 “Touchwiz not responding” error
  2. Galaxy S7 touch screen issue due to water damage
  3. Some Galaxy S7 apps won’t connect to the internet
  4. Gmail in Galaxy S7 email app won’t send to group
  5. Galaxy S7 won’t turn back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 “Touchwiz not responding” error

I have Galaxy S7 for several weeks now, running Marshmallow 6.0.1. Battery is not removable. Problem occurs in the middle of running an app. it just reboots on its own and then I get the “process not responding” and “touchwiz not responding” messages.

I have done several “wipe cache” actions, and the problem does not go away. If I select “Wait”, it eventually restores Touchwiz and all the icons. I have also tried Good Lock, which is supposedly a good launcher, from Google but the problem continues, telling me that “Touchwiz isn’t responding” even though the default is Good Lock.

I have removed many apps that I wasn’t using, always “close all” after I open a few apps.  And I removed CleanMaster, which I thought was taking a lot of battery power. Battery holds up fine, the only problem is this rebooting on its own, and process and “Touchwiz not responding”. It’s not ready for Nougat, yet. Can I revert to version 6.0? — Alice

Solution: Hi Alice. With so many free apps available for download in Google Play Store, it’s not uncommon to find many average users install whatever catches their fancy without considering the risk of creating complications. The general rule when it comes to dealing with Android issues is to keep wary of apps. The less apps you have installed, the lesser the chance of encountering problems. The thing is, there is no way for anyone to know what the offending app may be once problems start to show. The only thing that you can do is to either use A) method of elimination to identify the app, or B) by doing a factory reset and observing how the phone behaves after you install an individual app.

We recommend that you do B (factory reset) so you can effectively isolate the problematic app. Doing so takes time as you need to observe your device after every app installation but it’s the better method if you are really intent on identifying the reason for your problem. Make sure that you don’t install everything at once after a factory reset to ensure that your effort pays off.

For reference, here are the steps on how to do a factory reset on your S7:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Remember: Factory reset will erase your photos, videos, contacts, and other personal data. Make sure that you create a backup of them before you proceed.

It’s not ready for Nougat, yet. Can I revert to version 6.0? There’s no official way to revert to the previous Android version so you must do it manually via Odin mode. We don’t provide step-by-step guide on how to do it in this blog so find a reputable guide online via Google. Keep in mind that manually flashing a firmware can lead to problems. Do it at your own risk.

Problem #2: Galaxy S7 touch screen issue due to water damage

Hey! I bought a Galaxy S7 in June and within a week the phone blacked out and stopped working. But as I was travelling, I was not able to show it in the service centre but thankfully it started working on its on after 10 days. It was working normally when suddenly the phone started acting up like the screen would go black and show lines and the ear phone jack stopped working and finally the touch screen stopped responding. So I took it to the service centre in July and they said that the phone has been water damaged and won’t come under warranty and refused to replace or fix it for me.

Please advise as to what can be done to get the touch screen to respond again? The screen is coming on properly, If I tap the home button twice the camera opens up and I can click pictures with the volume keys. So basically everything else is okay except the touch screen which is unresponsive. Thanks. — Shreshth

Solution: Hi Shreshth. If you’ve read this post and other similar posts for water-damage issue, you will notice that there’s nothing much that can be done about it. You ultimately need to either have the phone repaired or replaced. Since you’ve already tried the Samsung service route, your only way out now is to hope that a third party repair shop can still save your device. If you’re lucky and, for some reason, the failing hardware is isolated to the screen only, replacing the bad screen assembly may resolve the problem. Keep in mind though that moisture can also damage other components in the long term, especially if water damage is extensive. Screen replacement may allow you to use the phone normally for some time before other damage parts can manifest in other issues.

We don’t know what your expectations are but if you’re hoping that there’s something that you can do on your end to fix a hardware issue, you are mistaken. Unless you have the right tools and experience to disassemble Galaxy S7 components, the best way to fix your problem is by seeking help from a professional. Even repair by a good technician may not also guarantee a fix because water damage can lead to other issues. It will not hurt though if you can invest in a repair at this time so you can boot the phone normally and save your personal data.

Problem #3: Some Galaxy S7 apps won’t connect to the internet

My problems began with my S6 Edge after a system update. 3 apps suddenly wouldn’t connect to the internet and they would say that I was in offline mode. I would also get notifications that said “check network connection and try again” almost constantly. Facebook (a pre-installed app) would say “cant connect right now” and lead me to my settings. I contacted Samsung customer support but they couldn’t fix my problem. I was due for a new phone anyways so I got the S7. I had all of my apps, contacts, photos and such transferred over. The next day I started to have all the same problems all over again. I tried the clear the cache thing that was suggested on here but it didn’t help at all. The whole thing is very irritating so I am really hopeful you guy could help me. — Jessica

Solution: Hi Jessica. Because the issue happens on two devices, the problem must either be due to a firmware (operating system) glitch or something that’s caused by a third party app. If all the affected apps are pre-installed, consider booting the phone in safe mode first. This will allow you to tell if one of your third party application is the culprit. Follow these steps to boot your S7 in safe mode:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

In the event that other affected apps are third party apps themselves, consider doing a factory reset. Once the reset is done, observe the Facebook app for at least a full day without installing any third party app. Make sure that your Facebook app is updated during the observation period. If Facebook works fine, install the next previously affected app and observe again. Do the same thing on the last app and check if there’s any difference. If all of them works normally, you can bet one of your other third party applications is the cause.

If, on the other hand, the problematic apps behave the same even without installing the rest of your apps, contact their individual developer for assistance.

Problem #4: Gmail in Galaxy S7 email app won’t send to group

I am the captain of a tennis team who needs to email 13 people on my team. I have been unable to send any emails, because while it says “sending”, they do not send. I discovered, the hard way, that no one got my emails, and I finally found them in an outbox with “Failed”. No reason, just unable to send. I use the Samsung email app, but I have a Gmail account. I have tried to send it within email, and also in the Contacts app for groups (“Send email”). No matter how I’ve tried it, it ends up in the Outbox. I use my phone most of the time, and have to contact these people at least 3 times per week. I deleted the group and recreated it, with no difference. How do I fix this? — Joni

Solution: Hi Joni. First off, you need to make sure that your Gmail account has no issue with sending emails. You can check this by sending the same email you tried to previously send to the same set of contacts. Use a computer to do this so you’ll see the difference. Once you’ve established that your Gmail account work as expected, remove the Gmail account from the Samsung email app. After that, configure your Gmail account in the email app again and resend the same message to the group. If it continues to fail to send, send the same message to your own Gmail account. If the same thing happens, consider using another email app or Google’s own Gmail app.

If you don’t want to switch to another email app for the moment, try to check the settings of the current email app and make sure that you change everything back to default. Of particular interest is the Delay email sending option, which can sometimes cause sending errors. If you’re fond of changing things without doing enough thinking for possible consequences, simply delete your email app’s cache and data. This will ensure that you set everything back to default. To do that, follow these steps:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the email app.
  • Tap Storage.
  • Tap Clear Data button.

Sometimes, an email app may find a particular email format difficult to manage and send normally, resulting to errors. If you’ve been trying to send an email with an attachment, try to send without one for troubleshooting purposes.

Problem #5: Galaxy S7 won’t turn back on

Hi. I saw your post regarding how to troubleshoot an S7 that won’t charge or turn on. I tried doing the steps that was in your website, but there’s no improvement on my phone. So I decided to email you, just in case you might give me an answer regarding my problem before I go to a technician.

So, I woke up today with my phone already dead. I was confused as to why it was off, when it was at 70% the night before. At first, it was okay — it turned on, and it was in Safe Mode. I decided to turn off the safe mode so I can use the other apps on my phone. After it came back to its normal state, I was able to use it for a few minutes. But then all of a sudden, it turned off, like it just shut down.

I decided to charge it thinking that it since it turned on, there will be no problem with me charging it. The icon appeared, telling me that it was charging, so I decided to leave it and take a bath. After I came back, my phone was so hot (not just the battery but the whole phone), I disconnected it from its charger. I let it cool off, but now it won’t turn on no matter what I do. Please help me. I thought I might ask your help first before consulting a technician. Thank you in advance. I hope you can answer my email as soon as you can. Best regards. — Elle

Solution: Hi Elle. If nothing happens when you attempt to normally boot your phone at this time, the only other thing that you can try is to see if you can turn it on to Recovery mode or Odin mode. If neither of these modes won’t work, that’s a sign that there may be a hardware issue causing the problem. That means that you must have the phone checked physically so a full diagnostics can be done.

In Recovery mode, you will have the options to clear the cache partition and/or do a factory reset, while in Download or Odin mode, you’ll be able to manually install a firmware. To boot in Recovery mode, here are the steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

To boot in Odin mode, here are the steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume Down keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Down keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.