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can’t send and receive MMS

Galaxy Note 4 has poor signal reception, can’t read SD card, can’t send and receive MMS, other issues

Welcome to the last #GalaxyNote4 post for the week. Like the rest of the posts before, this article answers more Note 4 issues. We hope that you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 battery drain issue

My Samsung Galaxy Note 4 battery drains fast. I have checked all possible causes as you listed in the droid guy solutions provided without success. This includes force stopping running apps etc and uninstalling most of my applications. The problem still persists even when I charge my battery full around 7pm and then switch off the phone completely the whole night leaving the battery in the device. When I turn it on in the morning at 7am the battery is at 35-40% This is an original Note 4 battery I bought from a Samsung shop to replace the original battery. The original battery I bought with the phone, when I started experiencing thus fast battery drain I assumed my battery needed replacement since my phone is about 3 years old now. I have done 2-3 firmware updates since I bought this phone and I believe the problem started on my last firmware update. Please help. —        Mpofunj

Solution: Hi Mpofunj. Try recalibrating the battery first and see if it helps. Doing this step will help retrain the operating system in detecting battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes after recalibrating the battery, do a factory reset. This will ensure that you eliminate possible software glitch.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Should the issue remain after a factory reset consider getting a new battery or better still, a new phone.

Problem 2: Galaxy Note 4 has poor signal reception

Samsung Galaxy Note 4. My phone was working perfectly before but one day there was no signal and the SIM slot was changed. It worked fine but after some days, there was no signal again. Sometimes it has signal when the other phones has a LOT of signals on the area but my phone will only have 1-2 bars of signal. My wifi also has really hard time connecting unlike my other phones.

Another issue that frustrates me is that my phone never turns off the display. When i press the button for locking the screen, it will lock for 1 second then the screen will open up again. It never turns off unless i power off. I’ve reset everything. Hard and soft reset and even cleaned cache. But it doesn’t work. Please help me. 🙁 i really have good memories with this phone. Thanks in advance :)) — Daniel

Solution: Hi Daniel. Android troubleshooting is simple, you don’t have to make things complicated at all. If you’ve already exhausted all software troubleshooting like wiping the cache partition, factory reset, or unroot (if phone was rooted), reflashed stock firmware (if the phone is running custom firmware), then hardware issue must be to blame. If you’ve been using this Note 4 for over 2 years now, it may be near it’s end of life. We’re not saying that your Note 4 is only good for a few years but life expectancy of electronics depends on a number of factors. We know of some Note 4s that are still working great at this time. Our own Note 4 is working fine even though it’s been working day in and day out since September of 2014. There are a lot of things that can affect how long an electronic device like a smartphone can last so there’s really no telling when a device starts to malfunction due to wear and tear. The point is, if your phone is now having problems and the usual set of software solutions do not make any difference at all, it’s time to consider repair or replacement.

Problem 3: Galaxy Note 4 front / selfie camera is blurry

Hi! I have a Samsung Note 4 GLOBE TELECOM-PH Kernel Version 3.4. Unfortunately, I dropped my phone in the water before and went to a repair shop to repair it and I noticed my selfie front camera has water inside too. Now, it has been a month since I got it, my selfie front camera has no more water inside. But my problem is the sefie front camera of it. When I open my camera before taking a picture it would be crisp and clear. But when I take a picture and when I got to see eat it would be blurry. It’s not like that before, It became like that after repairing my phone. I have even pictures I took before and after the reparation. — Cathleen

Solution: Hi Cathleen. Try resetting camera settings by doing the following:

  1. Open the native Samsung camera app.
  2. Tap the More options icon(the one that looks like a gear icon).
  3. Scroll down to the bottom and tap Reset settings.

If resetting the camera app settings won’t help, try a factory reset. If this reset won’t work either, make sure to return the phone to shop that fixed it initially.

Problem 4: Galaxy Note 4 can’t read SD card

I have a Samsung 128 GB micro SD card that I am using in my Android phone. It is running Android 6.0.1. Configuration version I15.MOT.XT1565.0. For some reason the micro SD card worked before, but I was trying to add music to it and now it isn’t working. My computer wont detect the card when I put it in the SD slot, my phone does see it as there, and my son’s S7 says it needs to be formatted. but when we try to format it we get command ’10 volume partition disk:179,0 public’ failed with ‘null’. Is there a way to recover and reformat the SD card so it can be used again? Or is it trash? — Gloverb

Solution: Hi Gloverb. Well, if your phone still detects it, we can’t see any reason why you can’t reformat it, unless you’re also getting an error with that. Recovery of data from the SD card can be a different topic though. If your computer or phone can detect the SD card but can’t read the contents at all, there’s no way you’ll be able to recover anything from it.

If your phone or any other device can’t reformat the SD card at all, just replace it.

Problem 5: Galaxy Note 4 can’t send and receive MMS

I have a Samsung Note 4. Don’t laugh, it works (up until this morning) great and I love it. LOL With Mobile Data ON I sent a text message this AM with several emojis. Didn’t notice until hours later that it FAILED (in red letters). Sent another text with 3 pictures and it tried for a couple hours to send it then it too FAILED (in red letters). Then I received some texts from a friend with pictures but got the Error message below. I also got one saying that my text (with picture) would be sent when the network was available. Called Consumer Cellular and tech checked my service and all was in order. then he walked me through several steps to set up a new APN. Still didn’t work. Took out the battery and SIM card. Replaced and still didn’t work. I can make calls, send text only texts, access the internet via mobile data with wi fi turned off, play solitaire complete with advertising, etc. Just can’t download pictures from a text. I just tried sending a test text (say that 10 times real fast) and it went through so I guess the battery trick helped there. I just returned from a 9-day trip and it worked perfectly, sending pictures and receiving them. I don’t save pictures on my phone and delete most of what people send me so shouldn’t be an overload of data. — Bizzzzyme

Solution: Hi Bizzzzyme. If your phone can make calls and all APN settings are correct, the cause of the problem may be on the app you’re using. Try wiping the cache and data of the messaging app and see how it works. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache button first and observe how MMS works.
  6. If nothing works, repeat the steps above and tap Clear Data button.

You can also try to use a different messaging app and see if MMS works fine.

Problem 6: Galaxy Note 4 won’t charge

My phone started running really hot and the battery draining super fast, and quit charging. I ran the clean up and shut down everything and it would still do it. Error hardly change after being in the charger all say long would shit down at anything below 30% freeze up, exit me out of whatever I was doing, and them all of a sudden just start running back to normal. Now it’s doing it again and I can’t get it to charge at all. when i finally got it to charge enough to come on it was downloading something with an android on the screen saying it was in custom mode and not to turn off the target device. Help I really need my phone working. I even tried the wireless charger and it won’t work either. The charger will pick up the acceptor, but the phone won’t pick up the charge. — Ashley

Solution: Hi Ashley. The only thing that you can try now is factory reset. If that won’t fix the charging issue, you can either try a new battery or send the phone in.

Refer to the steps above on how to factory reset your phone.

Problem 7: Galaxy Note 4 can’t play Youtube, does not support Google Play Services app

My device (Samsung Note 4 SM N 9108V) does not support Google Play service. I bought it in China. It didn’t have Play services when i bought it. I downloaded and installed, but still it frequently pops a message the “Unfortunately google play services has stopped working.” When i try to open applications like Youtube, they wont open. It gives me a message that Youtube won’t run without Google Play services which are not supported by my device. I have tried almost everything that i could on the internet but still not working. — Bornwell

Solution: Hi Bornwell. Google Play Services app is one of the core apps required in order to play other Google apps such as Youtube. We understand China bans Google and its services so the firmware running in your phone must be configured to block Google apps like Google Play Services. We’re not familiar with your system and we can’t be certain if that’s the case. If you’ve already tried to manually install Google Play Services app before and it keeps on crashing, we don’t think there’s any other workaround for it.

Problem 8: Galaxy Note 4 charges very slow

Hi! This past few days my Samsung Galaxy Note 4 is charging very slowly. Like yesterday, I charged it for 3hrs and its battery just went from 2% to 59%. I tried consulting some phone technicians and they said that maybe the charging pin is broken. They told me that the problem is easy but they don’t want to repair my phone because opening the Galaxy Note 4 is dangerous. Hope you can help me 🙁 — James

Solution: Hi James. In a lot of cases like this, the main reason is always a bad charging port. Try doing a factory reset and observe how charging works afterwards. If there’s no change and charging remains very slow, consider trying a different battery. Sometimes, a bad battery can also manifest in slow charging issue. If that won’t fix it either, go ahead with repair.

Problem 9: Galaxy Note 4 won’t turn back on

First off. I had to uninstall updates from Google Services since it kept causing stuff to pop up. Some said “Google services has stopped” and another message but i forgot what that one said. First i cleared the cache but then that caused the popups to appear more. Finally i stopped it by uninstalling the updates. My phone was going completely fine now. Until one day while i went on my Instagram. My screen froze. I took my battery out and put it back in since that was the only way for me to restart it. My phone turned on but it stayed on the logo screen. It wouldn’t fully turn on. I told my mom and she told me to restart it. But i didn’t want to since i didn’t have any of my drawings backed up anywhere. So i went on my phone and there was a download and restart thing. I didn’t want to restart so i clicked that download thing. I had no idea what it was for. It didn’t do anything so i took battery out. Bad idea i know now. So I can’t restart my phone anymore. Its stuck on that download Android thing. I gave my ma my phone to fix it. She tried to download something into it but it didn’t work. It kept saying error or it didn’t realize it was my phone. I don’t know. So I tried other things like take battery out, hold buttons. I literally tried all the things i can do. Nothing worked. I know it’s my fault. I didn’t know it would do this to my phone. It does still charge up. I don’t know if that means my phone is still fine and can be fixed but in another way that i can’t do. Can you please help? I want to draw. Or at least get my pictures and drawings back. If you can’t do that, it’s fine. I just want my phone on. My family literally doesn’t have no money to get it fixed or to buy a new one. If you can’t contact me here, message me on my Instagram dm. @nekoalexis. — Alexis

Solution: Hi Alexis. There’s very little to nothing that you can do when it comes to an issue like this. Most of the time, the cause of an issue like this is something that an average user can’t fix because it involves a hardware malfunction. The only software troubleshooting that you can try is to check if your phone can restart to alternate boot modes (Recovery mode, Download mode, Safe mode). Each of these modes require doing a combination of hardware buttons. If your phone remains dead or unresponsive after you try all of them, you’re out of luck. You either have to have the phone repaired or replaced.

For reference, here are the steps on how to start your device to alternate boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 10: How to recover files from Galaxy Note 4

Hello! I am trying to just get some realistic idea of how lost some photos are. Long story short, my mother passed away. I have her Samsung Galaxy Note 4 phone but somehow, all pictures were recently wiped! Everything else she had is still there (texts, contacts, even the wallpaper that is not showing up in any photo files) but the gallery of camera photos are gone. The worst part is, my daughter has taken a few photos with the phone, not realizing this happened. She took about 6 photos and several screenshots. My question is, once new pics are taken are ALL old photos automatically rewritten or may some of them still be recovered with only a few overwritten permanently? I hope there is hope to recover these, I am of course willing to pay for a program if it will actually work. I truly appreciate any honest help you can give me! — Audrey

Solution: Hi Audrey. File recovery is a tricky business and even experts in this field cannot give you a 100% guarantee that they can recover everything. Ideally, if you want to recover deleted files from a particular storage device, you want to ensure that you don’t use the device. This is to minimize losing bits and pieces of information that may help in recovering some important data. This means that you’re supposed to turn the device off until you’re ready to let forensics guys do the  recovery. That this was not observed means that some sectors that kept recoverable information may be occupied by new files right now. If you want to know how much information can be recovered, you should let a professional do it for you. Again, we’re positive you’ll not be able to recover everything.

File recovery requires specialized software and can be expensive. If money is not an issue, do some online research and look for reputable companies that offer file recovery services in your area. Sometimes, the process involves mailing your device to their shop so make sure to remove any personal information from your device before sending it.

 


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Galaxy Note 5 from China won’t connect to 4G network in the UK, no sound during calls, other issues

Welcome to another #GalaxyNote5 article for this day. We cover 10 more Note 5 issues in this article so we hope that it’ll be a helpful guide for some of our readers.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 MMS not working

Hello. I bought this Note 5 on Ebay late last year. My carrier is Straight Talk. At first I have messages, which came with the phone, hangouts, that I was was using at first and messenger through Facebook. Since December last year I still can’t send or receive MMS. I get an error that says something about AT&T that storage is 90% full. If i tape on the web address every once in a while I can see a MMS that was sent to me, but most of the time I can’t see the MMS that was sent to me. I’ve tried all my apps. The only way I can receive a MMS is through messenger through Facebook MMS. I cant receive MMS on messenger sms. I am so frustrated. I hope you can help me. I wish i could send you the error message I receive when someone is trying to send me a MMS. It’s really weird. I get the error message from like a 6 digit number starting with…288….if i block that number, it sends it through one of my contacts as if they sent it to me. I would text that person and they say they haven’t sent me a MMS. I am so frustrated. I hope you can help me. I do use wifi with my note 5. Thank you. —  Tina

Solution: Hi Tina. If mobile data connection works in your phone, then the most probable reason for your problem must be incorrect network configuration. Contact your carrier and tell them about your issue so they can check the APN as well as other relevant settings.

Keep in mind that if the phone is not originally from your carrier, that is, it’s from another carrier but was unlocked to allow it work with other networks, MMS may never work at all. We often see this problem with Verizon phones being used in other networks.

Problem 2: Galaxy Note 5 not detected by PC after flashing

Rooted the N5 (SM-N920A) no issues. Tried installing TWRP with either N920T/N920(unlocked/No carrier) phone kicked back “At&t had found unauthorized software on device, please bring to a authorised At&t store”. I was able to get back into the OS once, but after that I cannot get into anything other than “Download Mode”. OEM unlock and USB debugging we’re both enabled prior to brick. They main issue is with connection to PC, or lack there of. My windows 10 & 7 machines both show a device but with some sort of error. Can not connect to ODIN/Kies. I did uninstall and reinstall drivers, also connected a GS6(which connected just fine). Doesn’t show any devices connected. Don’t really know where to go from here. Any help would be amazing. — Ryan

Solution: Hi Ryan. Try using another computer with installed Smart Switch on it and see if that will work. Otherwise, consider doing a master reset on your phone to fix it. If a master reset won’t work either, you’re out of luck. Having attempted to modify the official Samsung software, we assume that you’re aware of the possibility that you might brick your phone in the process.

Below are the steps on how to master reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 won’t turn back on

I have a Galaxy Note 5 and this morning it randomly shut off, and wouldn’t turn back on or even respond, even when I plugged it into the charger. Nothing. I’d appreciate all the help I could get cause this is really frustrating. — Blair

Solution: Hi Blair. If the phone won’t power back on at all, there’s very little to nothing that you can do about it. Try to check if you can restart it to alternate boot modes. Only then can you do follow up troubleshooting. Below are the steps that you must try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy Note 5 keeps getting “Media Player Error”

Receiving “Media Player Error” when accessing voicemail app and will not play videos. I disabled Cloud and it worked for one day afterwards. Then I was told by the Verizon rep that it was a common issue and to do a factory reset. That only worked for a day. — Faylee

Solution: Hi Faylee. If the issue returns after a factory reset, that’s probably because one of the installed apps is causing it. Try to uninstall apps one by one, and make sure to test if the problem remains after each uninstall.

If you’re having a problem with an app from your carrier, make sure to talk to your carrier’s technical support team for help.

Problem 5: Galaxy Note 5 and other devices can’t send and receive MMS

I’ve had my Samsung Note 5 for a year now. I’ve recently started having problems receiving and sending pictures. It says “failed” when someone sends me a pic and when I send them a pic I can see it but they say it says failed on their end also. Also, when I first got the phone I could send videos and now when I try to send a video even its 2 seconds long or 2 mins long, it’s so distorted on my end and on theirs. Oh and my mom, dad and sisters all have certain samsung android phones too and they are having the same problems. I also sometimes I can’t receive text or other ppl aren’t getting my text at times. If anyone can help me with this it would me AMAZING! — Kat

Solution: Hi Kat. If your family are on the same network, the reason for all these issues must be on your network’s side and not on the devices. Make sure to let your carrier know about the problems so they can help you troubleshoot them.

Problem 6: Verizon Galaxy Note 5 keeps saying phone does not have a SIM card

With my Verizon Samsung Note 5, I received an error message that the phone does not have a SIM card. Starts off as a random occurrence progressively getting worse over the next few months until I can no longer tolerate the error message occurring 6 to 8 times a day. I am an Uber driver and have lost data and rides as a result. I have taken it into Verizon and am now on my 3rd replacement Note 5. I soft and hard reboot with the same problem showing up over a few days. — Chuck

Solution: Hi Chuck. Verizon is using CDMA technology, thus its mobile phones don’t need SIM cards to work. If your phone does use a SIM, that’s to allow it to use 4G LTE, which is a modified GSM technology. Try observing the phone for a day without a SIM card inserted to see if the problem stays. If it does, the issue is most probably caused by poor or inefficient coding of the operating system, which is Verizon’s fault. Unfortunately, that also means that all you can do is to report the issue and wait for them to fix it.

Problem 7: Galaxy Note 5 SIM card locked by Sprint

I have Sprint service for my Note 5. I moved outside the coverage zone in a rural area. Only service in my area is AT&T and Verizon. My SIM card became invalid or locked recently. That’s because the two carriers “locked” my SIM since I was using their service towers. Over 10 plus years with Sprint in a Metro city… lousy customer service lately.. Just don’t know what to do.. End contract? Become stuck in another contract? I am Deaf and need cell service to communicate via text or video chat.. Please help with intelligent advice! Thank you! — Mr. O

Solution: Hi Mr. O. AT&T and Verizon can’t lock your SIM card, even if you’re using their services, for unknown reasons. We don’t even know how you can use their services when you are a Sprint customer. What probably happened was that Sprint detects that your SIM card has become “inactive” in their system for a certain period because you’re out of coverage area and decided to deactivate it. Carriers often do this automatically so all you have to do is to contact them again (we know it can be a challenge for you) and have them unlock or reactivate it. There’s a chance though that they may deactivate the SIM again after some time. We suggest that if your area does not have good cellular coverage from Sprint, just discontinue your service with them and get a new contract with either AT&T or Verizon. There’s nothing much that you can do if Sprint has poor or non-existent service in your area.

Problem 8: Galaxy Note 5 stopped detecting USB scope camera after an update

I bought one of those cheap USB scope cameras for my phone. It worked fine several times until I updated to 6.0.1 recently. now it won’t recognize the cam. It will turn on the LED on the camera but no picture. I thought the camera was bad so I had them send another, same issue. I know the camera is fine because I hooked it to my desktop using adapter and it worked fine. Tried rebooting phone and the OTG troubleshooter but could figure anything out. Any suggestions? Thanks! — Txrankin

Solution: Hi Txrankin. If the only thing that you did prior to noticing the problem was to install an Android update, then the peripheral may not be compatible with the new Android version. Contact the maker of the device and see if there’s a way to make it compatible with your phone again.

Problem 9: Galaxy Note 4 has no sound during calls

Hi. I have a note 5 which is about 4-5 months old. Recently I encountered this issue that whenever I received incoming calls or making outgoing calls , my phone have no sound during the calls. There’s sound only when I put the calls on loudspeaker. My phone’s audio is working perfectly fine when it comes to playing videos or songs without my earphone connected to the phone . I’ve tried all possible ways but they just won’t work. Please kindly help me out as I would love to try any other ways that can fix my phone’s issue , thanks . — Tessa

Solution: Hi Tessa. Try wiping the cache and data of the Phone app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the cache and data won’t work, your next move would be to wipe the cache partition. There may be an issue with the system cache so deleting the current one may fix it. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If these two procedures won’t help, wipe the phone by doing a factory reset. Refer to the steps above.

Problem 10: Galaxy Note 5 from China won’t connect to 4G network in the UK

My phone is from China (I think, though bought it on eBay) but I live in the UK. My phone, my wife’s and my sons are all on the same network, yet they can get 4G and I cannot. I have contacted Tesco, my supplier (O2) and they say it must be my phone. I have contacted Samsung and they say my guarantee is only valid in the country it was purchased. The phone is fine in every other way, except it doesn’t get 4G. I hope you can help me out? — Mick

Solution: Hi Mick. Does your phone have an LTE option under Settings>Connections>Mobile networks? If it does and you can’t select it when you try to tap it, it’s possible that it’s radio is incompatible with the 4G LTE frequencies your carrier is using. Unfortunately, there’s nothing that you can do about it because network capability in a phone is determined by the hardware. You can’t just adjust something in settings and make it compatible with a certain radio frequency. That’s why it’s highly recommended that you do more research when buying electronics online, especially when it comes to smartphones. This phone may be designed to work in a particular network in China which uses a different 4G frequency. Try to talk to your carrier and see if they can help you troubleshoot what’s causing the issue. Make sure to ask them if the phone is compatible with their network. Try to do some research about your phone before calling them so you can provide relevant information like the model number among other items.

We also suggest that you Google the model number of the device so you’ll know what it’s frequencies are.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 S Pen not working properly [troubleshooting guide], other issues

This post addresses more #GalaxyNote4 issues so if you’re looking for answers to your own Note 4 problem, this may be of help.

Below are the specific topics we’re covering for your today:

  1. Verizon Galaxy Note 4 MMS won’t work in Metro PCS network
  2. Galaxy Note 4 keeps restarting on its own
  3. Galaxy Note 4 S Pen not working properly
  4. Galaxy Note 4 keeps repeating words and sentences when typing
  5. Galaxy Note 4 not compatible with Fanduel app
  6. Galaxy Note 4 not receiving SMS from Google and Outlook
  7. Galaxy Note 4 shuts down when battery is below 50% | Galaxy Note 4 not receiving text messages
  8. Galaxy Note 4 freezes and randomly shuts down by itself

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 4 MMS won’t work in Metro PCS network

Hi. I have a Galaxy Note 4. I’m a customer with Metro PCS. I bought an unlocked phone, it’s through Verizon. I called them and they put me on a T-Mobile network for the signal I guess, but I’ve researched, changed, redone, put back to default, restarted my phone, put new APN settings in. I’ve made sure all power saving is off, made sure airplane mode is off, data is enabled with 4G LTE. I’ve gone through every step that I can find and still cannot send a picture text. I can use the internet, make calls, send texts everything but send or download MMS. Please help me. — Allyson

Solution: Hi Allyson. The exact settings on how to make MMS work on your phone depends on the firmware. If we are assuming correctly, you have a Verizon phone, which means that the firmware may also be from Verizon. Based on our experience and reports from other users, Verizon firmware may be problematic when it comes to changing MMS settings of other networks. We don’t have the exact information how MMS should be configured in your current network so we recommend that you work with the technical support representatives of your carrier to fix it. Keep in mind that there’s a chance that you may not be able to make MMS work at all, unless you probably root the device and change some relevant network settings buried deep inside the firmware. As of now, we’re not aware of any available method how to modify Verizon firmware to make MMS work but if you really want to make this work, we suggest that you visit forums that talks about modding and firmware customization. Try to post your issue in such forums and hopefully someone from the modding community will come to your aid. This type of modification requires time and effort to do so we hope that there’s someone out there who can share an effective hack. A good place to start would be XDA Forums but you can also use Google to look for alternate sites.

Problem #2: Galaxy Note 4 keeps restarting on its own

Hi. I have a Note 4 for 2 years now and as soon as the 2 year contract was up I started getting issues such as “Touch Wiz not responding.” I did the usual clear cache and still getting this error.

A few weeks later my phone now freezes randomly, lags and turns off and back on without me even touching it. It can be on charge and then I look at my phone and see it has restarted for some reason.

I have started the phone in safe mode and it still lags and restarts. I have done a full factory rest and I still get the same problem, lag, screen freezes, apps stop responding and turns off and on. I have even rooted my phone now and taken off all Samsung Bloatware and still my phone freezes randomly and I have no idea what is causing it. I have followed every walk through and my phone is still (excuse my French) FUCK.

Any ideas on what’s causing this issue would be a massive benefit. However I’m not that hopeful and think i need to buy a new phone. — Ojnoj_bam

Solution: Hi Ojnoj_bam. A problem like this is not only caused by software. We can see that everything that you’ve done so far only addressed possible software issues (booting to safe mode, factory reset, etc.) Since nothing changed after a factory reset and rooting, that’s a clear indication that hardware may be to blame. Unfair it may seem but two years can be considered old age for an electronic gadget that you use day in and day out. Such length of time may sound short in terms of lifespan compared to other electronic gadgets such as a digital camera, smart TV, or other similar devices but it’s actually long enough for a smartphone. A smartphone is basically a mini computer that runs continuously for 24 hours  every week for 12 months. If your phone has been around for 2 years now, it’s possible that some of its components may have simply reached their end-of-life, causing them to malfunction.

For example, the lithium-ion battery in your phone may no longer working properly at this time because it has lost significant capacity to hold a charge. The chemical reaction inside it may now become inefficient causing it to fail to produce sufficient power all the time. Such a situation can lead to random reboot. To see if the phone’s battery is to blame, try to inspect more closely at first. If you see a bulge in the sides, that’s a sign of malfunctioning battery. Sometimes, the bulge will be subtle and difficult to discern so try to spin the battery on flat surface like on a glass table. If the battery spins easily, that means that the side is flat and there’s no bulge. If it doesn’t spin at all, that’s an indication that the side is uneven and the battery needs replacement.

If you have another Note 4 with a good battery, try to borrow its battery and Insert it to your own Note 4. Oobserve the phone for some time (a few days) to see a difference. If you’re lucky, replacing the old battery may solve the issue for you.

On the other hand, if nothing changes after replacing the battery, the issue must be coming from the logic board itself. In this situation, you must send the phone in so it can be examined, assessed, and repaired if necessary. Better still, consider asking a replacement.

Problem #3: Galaxy Note 4 S Pen not working properly

Two issues when using S Pen:

  1. It makes some very illogical choices when deciphering my handwriting eg. “D” often deciphers as 1), 4 goes as ↳even though it is between other numbers. It also often give me “words” that do not exist in the dictionary. Is there any way to “lock” the accessible words to dictionary entries only?
  2. I often find that Wacom will repeat several lines of text which in Facebook or other app where only a few lines are visible means a non-sense message is sent. — Capblanc51

Solution: Hi Capblanc51. A Note 4’s S Pen can be affected by both software and hardware glitches so troubleshooting it does not vary much when troubleshooting the phone itself. That said, we suggest that perform the usual dose of software troubleshooting for the phone first. Below are the things that you can do:

Install software updates

We assume that your Note 4 is running the official Samsung or carrier-provided firmware. If you receive OTA (over-the-air) from time to time, your phone must be running official software.

If you rooted the device and installed custom firmware on it, it’s your responsibility to ensure that said firmware does not have issues with S-Pen functionality. Each custom firmware is unique so you must do your own research if it’s problematic when it comes to S-Pen feature or not. There’s nothing that we can do to help you in this case.

Wipe the cache partition

Your Note 4 uses a special set of cache when loading apps called system cache. Sometimes, updates or installation of Android and apps can corrupt it so the old one must be deleted to make way for a new one. Here’s how to do it:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Restart in safe mode

A least known method to fix app-related problems is safe mode. Not all apps are created equal and sometimes, problematic or incompatible apps can affect other features of a phone. To see if that’s the case in your phone, you must restart it in safe mode. Safe mode blocks third party apps and services so your S-Pen will work normally, that’s proof that one of the installed apps must be causing the problem. Here’s how to boot your Note 4 to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  5. Observe how S Pen works.

Wipe the phone via factory reset

The S-Pen’s functionality depends on the Note 4’s abilility to work properly. If there’s a software glitch that causes a conflict with the S-Pen feature, doing a factory reset may fix it.

To factory reset your Note 4, kindly do these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

NOTE: Factory reset will wipe the internal storage device so make sure to back your important files up before doing it.

Remove third party products that may affect S-Pen sensitivity

If you recently installed a screen protector, try removing it to see if it’s affecting the function of the S-Pen.

The same is true for third party cases that may be using a magnet that’s too strong, causing the device to malfunction.

Replace the S Pen tip

If the tip of the device has become worn out, try replacing it with a new one to see the difference. Try to use tweezers to pull out the old S Pen tip, then insert the new  pen tip and press it until it clicks in place.

Problem #4: Galaxy Note 4 keeps repeating words and sentences when typing

Well amongst 500 other issues with this deviceWell amongst five hundred other issues with this device will amongst 500 other issues with this device well among five hundred other issues with this device well amongst 5 hundred other issues with this device which I did not experience with my Note 3, the main issue I have now is that which I did not experience with my Note 3 and the main issue I have now is that which I did not experience with my Note 3 in the main issue I have now is that which I did not experienced with my Note 3 the main issue I have now is that which I did not experience with my note three the main issue I have now is that it continuously stops every third word it continuously Stops every third word it continuously Stop’s every third word and when I say one sentence it will reword the sentence several hundred different ways and when I say one sentence it will reward the sentence several hundred different ways and when I say one sentence it will rework the sentence several hundred different ways and when I say one sentence it will reorder the sentence several hundred different ways and when I say one sentence it will record the sentence several hundred different ways. Period if I say five single words it will reworded 30 or 40 different ways. If I say 5 single words it will reworded 30 or 40 different ways. If I say 5 single words it will reward it 30 or 40 different ways. If I say five single words it will reward it 30 or 40 different ways. If I say five single words it will reword it 30 or 40 different ways. in addition the pull-downs do not work in addition the pulldowns do not work in addition the pull Downs do not work in addition to pull-downs do not work in addition to pull Downs do not work so it has taken me more than 3 days to complete this form. so it has taken me more than three days to complete this form. So it has taken me more than 3 days to complete this form it. it basically I have clicked on the word United States and typed in the word United States for 22 hours it basically I have clicked on the word United States in typed in the word United States for 22 hours I basically I have clicked on the word United States and typed in the word United States for 22 hours I basically I have clicked on the word United States in typed in the word United States for 22 hours basically I have clicked on the word United States and typed in the word United States for 22 hours Straight and no matter what when I click on the word it will not put it inside your little box here. Straight and no matter why when I click on the word it will not put it inside your little box here. Straight and no matter what when I click on the word it will not put it inside your little box here period Strait and no matter what when I click on the word it will not put it inside your little box here. Straight and no matter why when I click on the word it will not put it inside your little box here period. — Arlene

Solution: Hi Arlene. The problem description is undoubtedly a hard read but it looks like you’re having trouble typing or composing messages. That can be due to a bad app or software so there are only things that we suggest.

The first one is wiping the cache and data of the keyboard and messaging apps you’re using.

If your Galaxy Note 4 is running Lollipop or below, follow these steps on how to wipe an app’s cache and data:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app that has been going rogue.
  6. From there, you will see the Clear Cache and Clear Data buttons.

If your Galaxy Note 4 is running Marshmallow or Nougat, follow these steps on how to wipe an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

We think that wiping the keyboard app’s cache or data will fix the issue but if that’s not happening, consider wiping the phone via factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Problem #5: Galaxy Note 4 not compatible with Fanduel app

I’m having an issue with my Fanduel app. Before, it would freeze and have issues so I uninstalled it and reinstalled it and it fixed that issue. Now I have an issue that when I’m in the app and hit the home button to say maybe look at another app or website, then go back and click on Fanduel, it takes me right to the homepage. Previously I didn’t have this issue, it would have been where I left off. Just curious if you guys might know of any solutions. I have a Galaxy Note 4 and I’ve also been working with Fanduel on trying to come up with a solution, so far they think it’s my device.  Thank you. — Bradalbano48

Solution: Hi Bradalbano48. If the developer of the said app can’t help you, neither can any third party support group like us can. A problem like this is most likely due to inefficient or poor coding so if it continues to fail in your device, you either must continue working with Fanduel, or simply uninstall it for good.

Problem #6: Galaxy Note 4 not receiving SMS from Google and Outlook

Hey, I have had my Android phone for a while now. I have noticed that I am having some trouble receiving some text messages. These are generally automated messages from providers like Google and Outlook. I do not receive them. I send it on my computer and after 5 minutes nothing arrives. I know this isn’t a problem with Google because it works on my old phone “HTC Desire.” I don’t understand why it isn’t working. I have tried nearly everything from a quick reboot to a factory reset and nothing happens. it remains the same and the problem persists. I have never experienced this with any phone and I haven’t talked to anyone that has had this problem. I don’t know how to resolve it. Thanks a lot, if you require anymore info from me I will happily give you it. — Thomas

Solution: Hi Thomas. We don’t think we fully understand the problem here. We don’t know what you mean specifically by “These are generally automated messages from providers like Google and Outlook. I do not receive them. I send it on my computer and after 5 minutes nothing arrives.”

If you think you’re missing messages from these service providers, the problem must either be due to a restriction on the network-level, or that these service providers  are not sending you text messages at all. In any case, we doubt that the problem has something to do with the phone. The only thing that you can do on your end is to ensure that your device or messaging app does not block messages from these service providers. To do that, head over to the settings of the messaging app you’re using and see if you set any blocks.

Also, make sure that your inbox is not full.

If these steps won’t help, contact your carrier or the service providers involved.

Problem #7: Galaxy Note 4 shuts down when battery is below 50% | Galaxy Note 4 not receiving text messages

I have a Samsung Galaxy Note 4. I’ve had it for over a year now. And I’ve been having trouble with having the phone turn off on me when the battery hits 50-40%.

I love Samsung, but i also have been missing text messages from certain people. I get some text messages, but then I don’t get them all. It’s a real struggle when I use my phone for my business. I’ve tried to turn it on and off, and restarting the phone. Should I go to the store and just get a new phone? It’s really making me mad not receiving important text messages from certain people. Please help! — Kim

Solution: Hi Kim. For your first issue, make sure that you calibrate the battery first to help retrain the operating system to detect actual remaining battery level. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes and the phone continues to shut down when battery level reaches a certain point, consider doing a factory reset (steps provided above).

If that won’t fix the power issue either, get a new battery and see if that will fix it.

For the second issue, the problem can be phone-related or an issue with your wireless carrier’s system. Try to wipe the cache and data of the messaging app first (steps provided above). If nothing works, do a factory reset.

If the factory reset option won’t help fix the issue, contact your carrier for support.

Problem #8: Galaxy Note 4 freezes and randomly shuts down by itself

Note 4. Reboots by itself, freezes, shuts down by itself. Turned it in and was given refurbished unit. Transfered data, 2nd phone doing same. They did factory reset. Working pretty well, minor issues, but am now getting same, Virus warning, with error, us.8t7lcoqa.top “download this app to clean virus and gives instructions. I have not complied. Did search for free app virus cleaner 4.5 rating and shows no virus. Message of potential virus continues to pop up.        — Robinjeter2

Solution: Hi Robinjeter2. if the same problem is happening on the replacement unit, that’s an indication that:

1) you’re reintroducing it to the system yourself either by re-installing the same set of bad apps, or

2) you’re doing the same unsafe behavior that compromised the first phone in the first place (like browsing booby-trapped sites, downloading files from third party sources, or using custom firmware).

Do a factory reset and observe how the phone works without apps and updates. If it works normally when there are no apps or updates, that means that one things mentioned above is happening. Make sure that you install safe apps only. How to do that depends on you as only you knows where you get your apps and if they’re built by reputable developers.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note 5..my phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.

 

  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie

 

Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Note 5 became rooted without user knowing it, Air Command menu keeps popping up, other issues

This post welcomes both #GalaxyNote 5 and non-Note 5 users. We bring you 5 more reported issues about this device. We hope that our solutions can help our ever-growing Android community. If you want to visit our main Note 5 troubleshooting page, just click on this link.

note-5

In the meantime, here are the topics we cover for you today:

  1. Rooted Galaxy Note 5 running on Darth Vader ROM stuck in bootloop
  2. Galaxy Note 5 Air Command menu keeps popping up
  3. Galaxy Note 5 can’t send and receive MMS | Galaxy Note 5 sends and receives distorted videos
  4. Galaxy Note 5 became rooted without user knowing it | Galaxy Note 5 stuck in bootloop
  5. How to stop system update notification on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Rooted Galaxy Note 5 running on Darth Vader ROM stuck in bootloop

Hi Droid Guy. First off thank you for offering free help. I really appreciate it! I am a normal girl and I don’t know anything about phones but a friend rooted my Galaxy Note 5. He’s in jail now I think so I can’t get him to fix it. It’s been working fine for the last few months on the “Darth Vader” ROM but today the battery wouldn’t charge. I thought it was a battery issue so i went to T-Mobile and they said it was actually something else. The employee got the phone on a screen that was called “teamwin” but he factory reseted it and I haven’t seen that screen with the file icons since. It is now what I think is called boot-looping. But I got it on the screen that says “downloading… do not turn off target.” I don’t know what to do now. I don’t have a PC either, just a Macbook. I’ve reached out to a couple people for help but I think they are reluctant or unwilling. I hope you can help. Just in case this helps– the upper left of the downloading screen says  ODIN MODE DOWNLOAD SPEED: FAST PRODUCT NAME: SM-N920T CURRENT BINARY: CUSTOM SYSTEM STATUS: CUSTOM FAP LOCK: OFF SECURE DOWNLOAD: ENABLED  KNOX WARRANTY VOID: 1 (0X0304) AP SWREV: B:2 K:0 S:0 Thanks, hope you get around to me soon. — Jessica 

Solution:  Hi Jessica. We understand the reluctance or unwillingness of some people to try and fix the issue. Any root-related issue is difficult to fix as often times, the solution is specific to the root software running on the device. In other words, the problem is probably a configuration error that only the developer of said root software can fix (if they can at all). This is the main reason our blog is unable to provide solutions to issues like yours. You must reach out to the developer of the root or custom software installed on the phone, or seek assistance from other users that run the same software on their phones.

Otherwise, consider flashing stock (official) firmware on your phone to bring all software settings back to default.

Problem #2: Galaxy Note 5 Air Command menu keeps popping up

I have a Samsung Galaxy Note 5. My issue lies with the Air command and/or S Pen. Randomly, throughout the day my phone will react like I have removed the S Pen by flashing the air command screen and then quickly disappearing. It will do that about 3-4 times very quickly then stop, then anywhere from 10 minutes to 3hrs later it will do the same thing, and this repeats endlessly throughout the day until I power it down.

Once I turn the phone back on, same thing starts again. There is no rhyme or reason to it, sometimes I am on the phone, sometimes it’s in my pocket, sometimes it just lying there charging, etc. etc. I have changed the settings on the S Pen and air command with absolutely no change. It’s driving me crazy! I love this phone and the S Pen, but it would be nice if it wasn’t acting possessed! — Shirleybob915

Solution: Hi Shirleybob915. The cause of the problem may either be software or hardware in nature. The Galaxy Note 5 is designed to show the Air Command menu once it detects that the S Pen has been removed from its holder. If the detection mechanism inside is damaged for some reason, that may be the reason why the Air Command menu pops up but then disappears right away. In this case, the only permanent solution for you is phone replacement. Contact Samsung and see if there’s something that they can do to give you a replacement unit.

Prevent Air Command menu from popping up

As a remedy, you can also try to force the phone not to show  Air Command menu if it detects that the S Pen is absent from the its holder by doing the following steps:

  • Tap the Apps icon.
  • Open the phone Settings app.
  • Tap on S Pen.
  • Go to Air command.
  • Turn off Detach S Pen to turn on.

Wipe the cache partition

If you’re lucky and there’s no hardware malfunction involved, the problem may be solved permanently by doing some software troubleshooting. Try wiping the cache partition first to see if that will help. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Boot in safe mode

We haven’t heard of a third party app interfering with Air Command or causing a problem like yours but that doesn’t mean it can’t happen. To see if a third party app is to blame, boot the phone in safe mode for at least a day and see how it goes. Safe mode prevents third party apps from loading so if the issue won’t occur during the observation period, you are one step closer to a solution. To identify the real cause, you must then remove apps one by one. Make sure that you observe how the phone works after each uninstallation. Once you’ve noticed that the issue has stopped, then that’s your clue that you just removed the cause of the problem. Below are the steps how to restart in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • Observe the phone for at least 24 hours.

Reset all software settings to default

Finally, if both software solutions above won’t improve the situation, don’t hesitate to do a factory reset. This will revert all software to their known, working state so if a bug has developed that results to Air Command menu to act erratically, factory reset should fix it. Below are the steps on how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 can’t send and receive MMS | Galaxy Note 5 sends and receives distorted videos

I’ve had my Samsung Note 5 for a year now. I’ve recently started having problems receiving and sending pictures. It says “failed” when someone sends me a picture and when I send them a pic I can see it but they say it says failed on their end also.

Also, when I first got the phone I could send videos and now when I try to send a video even if it’s just 2 seconds long or 2 minutes long, it’s so distorted on my end and on theirs. Oh and my mom, dad and sisters all have certain Samsung Android phones too and they are having the same problems. I also sometimes can’t receive text or other people aren’t getting my text at times. If anyone can help me with this it would me AMAZING! — Kat

Solution: Hi Kat. If you really want to get to the bottom of the problem here, you must seek help from your carrier. Armchair technicians like us can only help so much, especially for an issue like this. The cause of the problem may be network- or mobile service-related so there’s nothing much that we or you can do about it. The most that you can do is try basic software solutions in the hope that the problem is phone-specific. In most cases though, a problem like yours is due to poor network service, or even network problems of the recipient. There may be an on-going service interruption in your area, or your carrier’s network is having some technical problems with their systems. For the distorted video issue, the problem may be caused by your network’s file size limitation. These are just some of the reasons why you need to involve your carrier in trying to find the solution for your troubles.

Before contacting them, make sure that you try these simple software solutions first. Below are the things that you must do (in this order):

  1. wipe the cache partition (refer to the steps above)
  2. boot in safe mode (refer to the steps above)
  3. install all available app and system updates
  4. wipe the cache and data of the messaging app
  5. factory reset (refer to the steps above)

For reference on how to wipe the cache and data of your messaging app, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #4: Galaxy Note 5 became rooted without user knowing it | Galaxy Note 5 stuck in bootloop

Hi. I bought a Samsung Galaxy Note 5 last summer. After a short period of time (approx. 2 months after the purchase) the phone started to turn itself off or freeze. Over time it happened more and more frequently and the phone also sometimes got stuck in a reboot loop (i think that´s the correct term) and the screen became quite hot. The service center refused to do anything since the Knox warranty void was changed from 0 to 1 and they claimed that I had rooted the phone, thus voiding the warranty.

I have not rooted the phone but no one believes me – not the service center, not the operator, nor Samsung. I have browsed the Internet and have found a few others that have experienced the same problems as I have.

Do you know if this i quite common among Samsung phones? Is there anything I can do except letting the service center replace the mainboard for a 500 USD fee? Right know I am stuck with a useless phone. Best regards. — Fredrik

Solution: Hi Fredrik. To help fix the issue, we have a couple of questions for you.

  1. Did you get the phone as a brand new unit? If not, then the previous owner may have attempted to root and/or install custom firmware on it, thereby tripping the Knox counter. 
  2. Are you getting persistent ad pop ups, noticed some unusual app behavior, or noticed apps you never install? If you have a brand new device, then something must have changed some core operating system files including the Knox security feature. So far, only very few Android malware are documented capable of rooting the phone in order to take control of the device. One such malware is Hummingbad, which can gain root access of a phone so its developer can do virtually anything he/she wants to do. Another known malware that behaves similarly to Hummingbad is Godless. It can also root the phone without the user knowing it. Once the phone has been rooted, its developer can then install other apps that can serve different purposes for the developer. The common trends among malware developer nowadays is not to destroy or damage the software environment of a device but to monetize. This is done by forcing the victim device to regularly show ads, that way a developer can gain financial rewards via illegal product marketing. Another motivation for some malware developer is to steal information so they can sell them for a price.

If you noticed apps you did not install before, or if a certain app no longer works as expected, that can be a sign of a malware infection. Some malware developers can build two versions of an app — one is clean, while the other is malicious. This is done by giving the two app versions the same developer certificate. First, they’ll allow you install a clean version of the app but after some time, that clean app will be upgraded to a malicious one without your knowledge. Thus it is very important to know the source of your apps. Avoid installing apps from unreliable or shady developers. Try to do some research before you install anything to avoid malware infection.

If you suspect that your phone has been infected by a malware, try to install a free antivirus app and scan your phone. There are many free AV apps out there like Lookout, AVG, Avast, Zone Alarm, Trend Micro’s Mobile Security & Antivirus, among others.

Of course, we know that your main problem now is the bootloop issue. This may or may not be the direct result of a malware infection. To see if you can  make the phone stable so that you can perform some software solutions, try to see if you can boot it to other modes. Here’s how:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, your main task is to keep the phone stable enough first so you can attempt some software solutions. If bootloop persists, then the problem may involve hardware. That means that you need to send it for repair if you plan on using it again.

Problem #5: How to stop system update notification on Galaxy Note 5

Well, i bought my Note 5 on the internet; swap my old phone’s number to the new one and it all worked good and dandy. Well, it did until the message application appeared. It gave me the option to update at the moment, later or overnight. i chose right at that moment, waited and the phone did what it got to do. Immediately after the phone ended rebooting, however, the phone asked me to update once more. I accepted to do it again finding this strange, but the phone just did the same thing. It’s not quite a problem though, just annoying because the phone is constantly reminding me to update. The update to install is that is an Indonesian firmware (because the phone is from there probably) but I live in USA. — Josh

Solution: Hi Josh. The option to delay or to manually stop the phone from showing system update (Android operating system) notification varies by phone variant and carrier. In general, this option can be found by going under Settings>Software update. If you don’t have this option, then there’s no way for you to stop that persistent update notification.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.