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How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy A3 (2017) that can no longer send / receive text messages [Troubleshooting Guide]

To be able to send and receive text messages are just two of the most basic functions a mobile phone could do. Phones from the past decade can do these things without any issues but why is it that smartphones nowadays seem to have a difficult time sending and receiving text messages?

We have received quite a lot of complaints from our readers and among the most common issues are related to text messaging. In this post, I will tackle the texting issues sent by Samsung Galaxy A3 owners. We will have to look into all possibilities and try to rule out each of them until we can pinpoint what the problem really is and what needs to be done to fix it.

Texting issues may occur if your phone has some problems detecting signal from the tower or connecting to your provider’s network. There are also times when they occur due to network-related problems and only your service provider can fix. So, we only need to determine if the problem is on your end or not because if not, then it’s time for your service provider to provide solutions.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot your Galaxy A3 that can no longer send text messages

In this section, we will tackle the problem that occurs when you send text messages. More often you’ll get the “Message not sent” error if the sending didn’t go through but there are also times when your phone doesn’t notify you of the problem. You would only know your messages didn’t go through when your friends tell you that you didn’t reply to their messages even if you did. Before we proceed, here’s one of the problems that best describes this issue…

Problem: I have a Galaxy A3 phone and recently it’s having difficult time sending my text messages but I can still receive all texts sent by my brother. I’m not really sure why this is happening since it started out of nowhere. Can you help?

Troubleshooting: Now let’s try to find out why  your phone can no longer send a text message. Here’s what you need to do:

Step 1: Try to make a phone call to any contacts in your phone

Obviously, this doesn’t fix the issue but it will give you an idea if the problem is with the network or your phone. So, it is imperative that you do this step before doing any troubleshooting procedures.

If your phone cannot make a phone call, try to check the signal indicator and if it shows there’s decent signal, then it’s a network problem and as early as now, you should already call your service provider and have this problem checked. More often, network problems can be fixed after a few hours and all you can do is wait until further notice.

However, if your phone can still make phone calls, then the problem might have something to do with the settings in your phone.

Step 2: Check your phone’s Message Center Number

The Message Center Number may appear like a phone number that needs to be set in your phone so that it can successfully send SMS or text messages. There are times when it’s deleted or has to be edited to reflect the correct number.

During my tenure as a technical support representative to one of the wireless companies in the U.S., my former company had to change the center number and a few minutes after doing so, thousands of calls come in and majority of those calls has something to do with text messaging. What we had to do is give the customers the new center number and walk them through setting it up in their phones and that should fix the problem.

In this case, we have to consider this possibility so you need to check if your phone has the correct Message Center Number but following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Tap the menu icon (3 dots on the upper right corner of the screen).
  4. Touch Settings.
  5. Now tap Text messages.
  6. Touch Message center.

If you can see a number in the field, then try to check if the number is correct. You may search online for the correct Message Center Number of your service provider or you can call the hotline and ask the rep for it.

If there’s no number in that field, I suggest you call your service provider as they might have to re-provision your phone.

Step 3: It’s time to reset your phone

Assuming your phone reflects the correct center number and you can actually make phone calls, then it’s time to resort to a reset as there might be some issues with some settings or services in your phone that’s preventing it from sending text messages. So, backup your files and data as they will be deleted during the process and then reset your device…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Backup my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, try to send a text message to your own number to see if it goes through and if you can actually receive it. If the problem still occurs, then bring the phone to the store and let your provider’s technician determine the problem.

How to troubleshoot your Galaxy A3 that can send but can’t receive text messages

While the next issue is basically related to texting, it’s the opposite of the first one. This time, the phone can send text messages but can’t receive one. Try to read the problem from one of our readers below before jumping to the troubleshooting steps…

Problem: Hello guys. I am hoping that you could shed some light to the problem I’m currently experiencing with my Galaxy A3. I send text messages just fine but nothing is going in. I know because I tried using my girlfriend’s phone to send my number a text message and I never got it. Oh, and I did it 3 times just to be sure. So, basically, I can send a text message but can’t receive one. Do you know how to fix this? Thanks a lot.

Troubleshooting: Unlike sending issues, receiving problems can rarely be attributed to network problems because if it’s really the issue, then you shouldn’t also be able to send a message. That being said, here’s what I suggest you do about it:

Step 1: Check if your phone still has enough storage space for messages

I’m not sure how old your phone is but if you’ve been taking pictures and videos often, there’s a chance that the cause of this problem is insufficient storage space. When messages are received, they are actually being downloaded to your phone and they, too, take up space. So, if your phone only has a few Kb left, that might not be enough even for a single text message. So, try to follow the steps below to check for storage availability:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Storage.
  4. View the Available space value.

If we suspect is right, then the only way to fix this problem is by freeing up some space. You may need to transfer some of your files to your computer or SD card, uninstall unused apps, delete some messages, and anything that will free up some space. Consider doing the following in freeing up some space in your phone regularly:

  • Delete unnecessary text messages (SMS) and picture messages (MMS)
  • Transfer pictures and media to a computer to remove them from the phone memory
  • Clear the browser cache, cookies, or history
  • Clear Facebook app cache
  • Manage applications. See section below
  • Delete the call logs

Step 2: Clear the cache and data of the Messages app

I know your phone is still capable of sending texts but let’s just try to rule out the possibility that the reason why it can’t receive SMS is due to a glitch in the app. So, in this step, I will walk you through in resetting the app you’re using for messaging:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, send a text message to your own number and if it goes through but not received, then move on to the next step.

Step 3: Try using your phone in Safe mode

We have to rule out the possibility that this problem is due to a third-party app. So, you have to reboot your phone in safe mode and try sending a text message to your own number while in this mode. Here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If you can receive text messages while in this mode, then you’ll have to look for the app that’s causing the problem. You may have to uninstall it to fix the issue…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If the problem still occurs in safe mode or even after you did all the procedure above, then move one to the next step.

Step 4: Try to wipe the cache partition so that all caches are replaced

Problems like this may also occur due to some corrupt system caches. We have to rule this possibility out just to make sure we don’t miss anything. So, follow the steps below so that all the system caches will be replaced in your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Backup your files and data and then reset your phone

If all else fails, then you need to reset your phone to bring it back to its default settings and then you can try sending a text message to your own number to see if would work. However, make sure you backup all your files and data as they will be deleted during the process. After backing up your important data, disable the Factory Reset Protection (FRP) so you won’t be locked out of your device and after which, feel free to reset your device.

How to disable FRP on your Galaxy A3

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Now send a text message to your own number to see if it works this time. If still no, then you need help from your service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note8 that can’t send / receive text messages [Troubleshooting Guide]

Sending and receiving text messages are among the most basic functions a phone should do without any problems. However, that’s not the case for some of the owners of the new Samsung Galaxy Note8. It seems like smartphones nowadays have a lot of issues and basic functions like these are often among the most commonly reported issues.

In this post, we will tackle this problem with the Note8 being the subject of our troubleshooting. We only need to determine if the problem can be fixed without any help from a tech because if not, then you should bring it back to the store and have your provider’s tech check it out for you. After all, it’s new and they should replace it if their tech can also not fix it. So, if you’re one of the owners of this phone, continue reading below as this post maybe able to help you.

If you’re looking for a solution to a different problem, then take time to visit our Galaxy Note8 troubleshooting page for we have already provided solutions to some common issues with this device. Try to find problems that are similar with yours and use the solutions and workarounds we suggested. If you can’t find something similar and you badly need help, consider contacting us by filling up our Android issues questionnaire. Make sure to provide us with the information we need so that we can help you better. Don’t worry, it’s free.

How to troubleshoot your Galaxy Note8 that can’t send / receive SMS

We only need to do the basic troubleshooting especially that the phone is still new. Any problem that isn’t caused by water or physical damage should have something to do with the firmware. If the problem is with the hardware, then your provider should replace it no questions asked. Now, for this problem, here’s what you should need to do:

Step 1: Check if your phone is getting good reception

When it comes to functions that require your phone to connect to your provider’s network, signal is very important so this must be the first thing you need to check. You don’t have to do something fancy to do this because you just have to look at the signal indicator at the status bar to know if it’s getting decent signal or not. You should be able to tell immediately if that’s the cause of this problem.

Also, try to see if you can find an icon that resembles a plane because if there is such an icon on the status bar, it means that flight mode is enabled, which disables all wireless communication. Just disable flight mode and your phone should regain its service.

Assuming your phone is getting really good signal and that there’s no airplane icon showing, then move on to the next step.

Step 2: Reboot your phone in Safe Mode and try sending a message

We need to rule out the possibility that this problem is caused by a third-party app. Try disabling all third-party apps at once by booting your phone in safe mode. Once in that mode, try sending a text message to your own number so that you would know if it goes through and if your phone can actually receive it. Now, here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If your phone can’t send out a text message still, move on to the next step. However, if it can actually send out the message but can’t receive it, then skip to step 4.

Step 3: Check the message center number

The message center number is necessary so that your phone can successfully connect to your provider’s network and send a text message. It might have been deleted or changed for some reason and this often occurs to phone that you brought in to your provider. Phone’s carried by your service provider, however, are often have a pre-set message center number that even if reset, the number would still be the same. At this point, I suggest you call your service provider and ask about the correct center number.

Message sending issues are often tied to a network problem and while I suggested you check the center number, there’s nothing much you can do even if you found out it’s deleted.

Step 4: Make sure your phone has enough storage space left

If your device can successfully send out a message but not receive it, then the problem is more likely with the phone because if it were a network issue, the message should not have been sent in the first place. Among the most common reasons why messages aren’t receive is the storage space in your phone’s internal memory. Messages are actually being downloaded so if there’s not enough space left, they won’t be downloaded even if your phone is capable of receiving them. Try deleting a large file or two and send a text message to your own number to see if it goes through this time. If still no, then it’s time for some serious firmware troubleshooting.

Step 5: Wipe cache partition

It’s time to rule out the possibility that this problem is due to some corrupt system caches, so in this step, try deleting the caches from your phone so that they will be replaced with new ones. Don’t worry, these deleting and replacing processes are done automatically. Just follow these steps and you should be good…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem persists after this, then move on to the next step.

Step 6: Backup your files and reset your phone

This is the final step in our troubleshooting but it’s potentially effective assuming the problem has something to do with some glitches or minor issues with the firmware. The reset will bring the phone back to its out of the box configuration and would delete all your files and data, so make sure to make a backup of them prior to the reset. Also, try disabling the Factory Reset Protection of your phone so that you won’t be locked out of your device.

How to disable Factory Reset Protection on Galaxy Note8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy Note8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If the problem persists after this, then bring your phone back to the store and have it replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Quick fixes and answers to Samsung Galaxy S6 texting issues & other messaging problems

Texting problems are among the most common issues we received from Samsung Galaxy S6 (#Samsung #GalaxyS6) owners. So, this post is intended to answer some of the questions and solve some of the problems we received.

Galaxy-S6-text-message-attach-picture

Read on to learn how to address the problems I cited in this article. There’s a chance you may encounter one of them. Just click on the link to jump on a specific problem…

  1. Can’t attach pictures to text message and vice versa
  2. Group conversation option disappeared on T-Mobile Galaxy S6
  3. Some group messages come in as empty bubbles
  4. Having difficulties receiving text messages from HTC One
  5. Can’t send a video through text message
  6. Can’t send text message to multiple recipients
  7. Send / Receive multimedia message through Wi-Fi
  8. Can’t receive group text from a certain number
  9. Verizon Galaxy S6 on MetroPCS Can’t download MMS
  10. Assign names to group messages on Galaxy S6

For those who have other issues, visit our troubleshooting page and find issues that are related to yours. Use the solutions we provided or the troubleshooting procedures we suggested. You may also contact us directly by completing this questionnaire.


Can’t attach pictures to text message and vice versa

Problem: When texting, I can’t combine both text and an attachment (usually a photo) in the same message.  When I first got my phone I could do this, but no longer. Now I only get the option to attach and send, so I’m forced to send two separate messages.

Also, most of the time when sending a photo when texting, the message does not send immediately, I get a long download time with a “Cancel” button at the bottom of the text. Sometimes these messages fail to get delivered, or are not delivered until hours later. This problem started at the same time as the above problem.

Solution: It has something to do with VoLTE; disable it and you should be able to send MMS or picture messages like you did before. Just open the Phone app > tap on More > choose Settings > under Call settings section tap Voice over LTE > choose Do not use VoLTE.

Group conversation option disappeared on T-Mobile Galaxy S6

Problem: Hi, so I and my roommates both have the Galaxy S6. I am on T-Mobile and he is on Verizon. When I got my phone back in the summer I really enjoyed the feature on the messaging app that let’s you quickly switch between group messaging or sending a single message to many people individually, I used it quite often. About a month ago my option for that disappeared, but my room mates still has the function. I haven’t figured out how to send a non group text to multiple people easily since the change, and I couldn’t find anything online and was hoping you could explain more, thanks.

Answer: There must have been an update that took it away. There’s nothing we can do about it as it’s your provider’s decision to take away such feature. If you want to enjoy it, you can actually rollback to the previous firmware version but be warned that manual flashing may void the warranty of your device.

Some group messages come in as empty bubbles

Problem: When there is a group text message, some of the messages that come through are empty bubbles. I see the name of the person and the time they sent it, but there is no message. It seems to happen with other people who have android phones. I know one person it happened with also has a Samsung S6 but is on Verizon. Thanks for the help!

Answer: I’m not really sure how your phone is setup but it seems like it has something to do with mobile data. Group messages are considered MMS, thus you need to enable your mobile data to send and receive them. Try to verify if you can sent and receive picture messages just fine because if so, the problem might be on the sender’s end.

Having difficulties receiving text messages from HTC One

Problem: I have problems receiving text messages from one particular kind of phone: the HTC one. I have never had any other problems texting iPhone or Windows phones or anything in group messages. But this particular phone doesn’t like group messages on my phone. And I’ve asked other friends with the same phone, and they don’t have my problem with the group message. One on one we are fine, group messages no luck.

Answer: Verify with the HTC One’s owner if he/she can send MMS messages because it seems like the mobile data on the phone wasn’t enabled or he/she has issues with APN. Perhaps the reason why you can’t receive a message from that phone is because it can’t send MMS.

Can’t send a video through text message

Problem: Every time I attempt to send a message with a bit of a video from my camera, it comes up as over the limit, then I can’t get it to go through email, only to Facebook where I have to the forward it to someone pager then delete it from Facebook, the recipient has to do the same to get the video, it can be 3 sec. Long…. No dice, what’s the issue?

Answer: When it comes to the amount of data transmitted over data network, there’s always a limit and there’s nothing we can do about it except shrink the size of the file you’re trying to send.

Can’t send text message to multiple recipients

Problem: Group messaging vs. Multiple Recipients messaging. When I attempt to send a text message to multiple recipients, the phone seems to automatically send it out as a Group Message. I even switch the default setting to off in the settings menu. Obviously, this is any aggravating problem. Any solution to this would be greatly appreciated.

Answer: Turn off the ‘Use MMS for Group Messages’ in the Messages Settings. Once you disabled that, text messages won’t be converted to MMS when you include multiple recipients but you should know that when recipients reply, they’ll be received as individual messages.

Send / Receive multimedia message through Wi-Fi

Question: On my Samsung Galaxy S6 I have to be using my mobile data to get and view the multi-media messages. Is there a way I can see the photo’s and group convos thru Wi-Fi? I would also like to get the message without having to press that download button. Every one knows it’s frustrating.

Answer: Multimedia messages are always transmitted through mobile data and there’s no workaround for that because that’s where service providers can profit from. You can, however, send text messages through Wi-Fi but not MMS.

Can’t receive group text from a certain number

Problem: I have 3 friends that I often group text with.  All three have iPhones. I can send texts to all 3 friends but only receive responses back from 2 of the friends.  We have looked at all the settings in the iPhone and my Galaxy S6 to find the issue but cannot find the problem.  Two of the three iPhone group members work fine; it’s only the third member of the group that can receive my texts but I do not receive their replies.  I can text back and forth fine with this third person individually; just not in a group. HELP!

Answer: The problem might be on their end and we can’t do something about that since we don’t know how his iPhone was set up. Just make sure his number isn’t blocked in your phone. As you can see, you can send group text and can receive the replies from two of the contacts. It’s clear enough your phone is working fine.

Verizon Galaxy S6 on MetroPCS Can’t download MMS

Problem: I recently switched my carrier from Verizon to MetroPCS. I have a Verizon Galaxy S6 that I am using on metropcs. Everything is working fine except for my group messages. When a text message comes in from a recipient in a group message it comes as an individual message that i need to download, when I click download the message doesn’t download. What can I do to fix this issue?

Answer: Just verify mobile data is enabled. If it’s turned on and you still have this issue, it’s clear the phone wasn’t set to use the APN from MetroPCS. Call your new provider and ask for the correct APN for your phone and ask the rep to guide you to set it up.

Assign names to group messages on Galaxy S6

Question: I was wondering if you could name group chats, like how on iPhone you can choose a customized name for your and group. It gets really annoying when you have so many group message and don’t know which is which. I tried that group contact thing but it did not work and was not what I was looking for.

Answer: No you can’t assign names to group conversations in your Galaxy S6.

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