Archives for

Can’t receive SMS

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

RELEVANT POSTS:

Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix commonly reported Samsung Galaxy S7 texting problems (SMS & MMS)

  • Fixing an issue with the #Samsung Galaxy S7 (#GalaxyS7) stock text messaging app that don’t play the notification sound when messages come in.
  • Learn how to deal with a texting problem wherein the phone can’t send and/or receive text messages from certain iPhone users.
  • Galaxy S7 text messages get duplicated.
  • Troubleshoot an S7 that can send SMS but can’t receive can’t receive from some certain people plus other texting problems included in this post. 
  • Learn how to request free Android support from us.

Galaxy-S7-text-messaging-problems

Problems like Samsung Galaxy S7 can’t send / receive text messages, unable to download pictures, text notifications not working, etc. are among the most common issues we received since the release of the device. We, somehow, expected to receive more text messaging problems than any others considering it’s the most basic service in a phone and they’re often a lot of factors that may contribute to the occurrence of any of those problems.

Phone Accessories

As always, we are willing to extend our helping hand to resolve those issues. I will tackle some of texting-related problems in this post and answer questions sent by our readers. Continue reading so you’ll learn how to fix the following problems as it’s always possible you’ll encounter one of them in the future.

Before we go any further, for our readers who may be experiencing other issues, feel free to contact us by completing this form. Just tell us about your problem, how and when it started and other necessary details so we can help you better and provide you with more accurate solutions. You may also visit our S7 troubleshooting page to see if we’ve already addressed your problem.

Q: “I’m using Samsung’s text app and sound notification doesn’t work.  I have checked all settings and volume. Any suggestions?  Also the phone turns off and restarts by itself. It seems to happen more when using IHeart radio on the phone.

A: If you’ve checked every setting especially the volumes and you still can’t hear your phone play the text notification sound when you receive one, then it might be a firmware issue. It’s not that we don’t want to help you but a brand new and very expensive phone like the Galaxy S7 should have no issues during the first few months of use and since you’re already experiencing this problem, we suggest you contact your provider and negotiate a replacement. I am sure you don’t want to deal with that problem for two years, do you? However, before you actually do that, try resetting your phone first:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Doing so may fix the problem especially if it’s minor, it will also delete all your personal information to protect your privacy.

Q: “My Samsung will not send/receive texts from certain iphones, however will from other iphones. This just started. I have not done any updates or downloaded any new apps. Also my exchange email has stopped sending me notifications with new mail. I checked the notification/mail setting and notifications are turned on. Any assistance would be greatly appreciated!

A: As to the texting problem, I think the problem is on their end since your phone can receive text messages from and send to other iPhones. However, I want you to check if their numbers aren’t in the block list: open the Phone app and tap More, then choose Settings and touch Call blocking. Try to see if there are numbers under the Block list and if they’re the same numbers that you’re having issues receiving/sending text messages. If so, just unblock those numbers and everything will be good.

About your other problem, verify that you have an active internet connection and that you’re actually receiving new emails but not hearing the notification if one comes in. After that, try following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Email.
  3. Once inside the app, hit the Menu key in the top-right corner.
  4. Choose Settings and tap Manage accounts.
  5. Tap the email you’re having issues with.
  6. Scroll to ‘Notification Settings.”
  7. Make sure Email Notifications is checked.

If you’re still not hearing the notification when emails come in, try deleting the system cache since you said the problem just started:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, try to reset your phone.

Q: “Hi. I bought my phone 3 weeks ago and am having text problems. I was not receiving people’s texts but they receive mine. I found with some people if I text them then they can text me back. But others they receive my texts but I just don’t get theirs at all.

A: Assuming you didn’t use the same SIM card with an iPhone before and used iMessage, then there’s one thing you can do to know what the problem is–send a text message to your own number and if you can receive it, the problem is not with your phone but theirs.

Q: “Can only send MMS when mobile data is on. Previously I could send with data off and WiFi on.

A: Here’s one very simple principle when it comes to sending/receiving multimedia messages: MMS can only be transmitted via mobile data. However, some carriers support a feature that allows transmission of MMS via Wi-Fi, so call your provider and ask if it supports this feature. Or, you can just proceed to using Textra SMS app, modify its MMS setting to and tick Prefer WiFi option and try sending a picture message. If it goes through, then you’re in luck, otherwise, you really have to turn on mobile data for this service.

Q: “When I am using whatsapp my keyboard layout changes and I don’t get the option to start a new line(paragraph) when typing. On my galaxy s6 I could hold the enter button in at it would start a new line. Can anyone help me with this.

A: You’re right, there’s no key that allows you to start a new line when you’re in WhatsApp. However, the app has the option “Enter sends a message” that you can disable. Once disabled and you hit the Enter key, the cursor will start a new line. When you’re inside the app, head to Options > Settings > turn off “Enter sends a message.”

Q: “I can receive pictures through text messages  but I cannot send them through a text message.

A: It could have been more helpful if you include more information about it like the actual error message when the sending failed, etc. But anyway, since you’re receiving MMS just fine, I think it has something to do with the APN Settings. Call your provider and verify if your phone is using the correct APN.

Q: “I just purchase the new Galaxy S7 two days ago. I have noticed that a couple times a day, it will stop SENDING text messages. I restart the phone, and the issue resolves. I know this is a new phone, but I’m hoping that I can get some help with this. It’s annoying to do this 2-3 times a day. Thanks for your help.

A: When it happens, are you mobile or not? If you’re mobile, it might be a coverage issue as signal reception can be interrupted when in transit, although, it may still be a network issue even if you’re still. For this, you really have to call your service provider or carrier and troubleshoot with the representative because there’s always a chance that it’s an issue with the phone. Negotiate a replacement if the rep didn’t provide a permanent fix for it.

Q: “Hi, I receive 2 identical texts for every text that anyone sends me. How do I make this stop?

Thank you!

A: Without changing any settings on your device, boot it in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now that all third-party apps are temporarily disabled, try sending a text message to your own number and see if it duplicates. If not, then there’s one app (most likely a messaging app) that’s causing the problem. There are two options you can use to fix this issue–either to uninstall the app or turn off its notification. It’s your phone, so it’s your call which to choose.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy Note 9 can’t send / receive text message?

Text messaging is just one of the most basic functions of a mobile phone and a powerful smartphone like the Samsung Galaxy Note 9 should be able to perform this task without any problem. However, there would always come a time when your device encounter some issues in sending and/or receiving text messages or SMS. While this issue isn’t really that serious since you can still continue using your device, you couldn’t stop thinking about it. Besides, a brand new phone should work perfectly.

So, in this post, I will walk you through in troubleshooting your phone that can’t send and/or receive SMS. I will provide the solutions we’ve been using to address this issue. So, if you’re one of the owners of the Galaxy Note 9 and are currently being bugged by a text messaging issue, continue reading as this post may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 that can’t send text messages

Let’s keep this troubleshooting guide as simple as possible. Remember, you only have to do what you need to without messing your phone’s settings. After this and the problem continues, then you can still bring the phone back to the store or to your carrier and have it re-configured. Here’s what you should do if your Note 9 can’t send text messages…

First solution: Reboot your Note 9

If this is the first time that the problem happened, then it might be just a minor glitch in either the firmware or the messaging app. Glitches can be fixed by a normal reboot so take time to restart your Note 9. After which, compose a text message and send it to your own number so that you would know if it goes through or not. If the problem remained, then try doing the Forced Reboot: press and hold the volume down and power keys simultaneously for 10 seconds or more.

The second procedure will refresh your phone’s memory and reload all apps and services. It’s a pretty effective solution for as long as the problem is limited to minor firmware issue. If the problem continues even after the forced reboot, then move on to the next solution.

Second solution: Check the signal bars

If your phone isn’t getting any signal, you should be able to see that through the signal indicator at the top of the screen. But even if the signal indicator shows the device is getting signal and there’s a plane icon near it, then the wireless communications are disabled. Turn off flight mode and you should be able to send and receive text messages after that.

In case the indicator shows your phone doesn’t have reception and the problem happened for the first time, it might be just a temporary network issue and you can try to wait it out for an hour or two as network-related problems are immediately being solved by your carrier.

Assuming your phone shows it has a decent reception and flight mode is disabled, you should try to place a call to any number just to see if your phone is capable of doing so. If you can make a call just fine, the problem is only with the texting service. The next solution might help.

Third solution: Check if the Message Centre Number is correct

The Message Centre Number is a requirement so that your phone can send and receive  text messages. If it’s not correct or if there’s no number in the field, the service will be disabled even if your phone is getting signal. Here’s how to check the Message Centre Number on your Galaxy Note 9:

  1. From the Home screen, tap Messages.
  2. Tap the menu icon on the upper-right corner of the screen.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message Centre.
  7. If there’s no number on the field and you don’t know what the Message Centre Number of your network is, then call tech support and ask for it. Do the same if you can’t verify that the number is correct.
  8. If you know the correct Centre Number, then key it in and tap Set.

You can always call tech support to help you fix this problem or bring your phone to the nearest Samsung store so that a technician can check it up for you. Moreover, if you want to clear all your personal information prior to having the phone checked, then backup your files and data and do the Factory Reset.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

We’ve encountered texting issues before that were fixed by factory reset so there’s still a chance you can fix the problem by resetting your Galaxy Note 9.

How to troubleshoot Galaxy Note 9 that can’t receive text messages

First off, you should check if your phone can send a text message because if it can, then this issue is pretty easy to fix. So, troubleshoot your phone like we did above and if your phone is still not able to receive text messages, here are the things you should do:

First solution: Check your phone’s internal storage

If you use your phone as a storage of your important files and if you’re into downloading large files, it’s possible there’s not enough storage space left for the messaging app. Text messages are pretty small data but still they occupy some space. You should try transferring some of your files to the SD card to free up some space.

However, if your phone still has enough storage space and your phone is still not being able to receive SMS, then move on to the next step.

Second solution: Reset Messages

Just before you do this, verify that you can’t receive text messages from all the phone numbers sending you text because if it only happens to one number, it could be that the problem is from the number that’s texting you.

Assuming the problem isn’t limited to one phone number, then proceed with the reset of the texting app–Messages. You may lose your text messages so you may take time to copy messages that are important. After which, follow these steps to reset Messages:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Messages.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the problem continues after this, then backup your files and data and then perform the Master Reset:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope we’ve been able to help you through this troubleshooting guide. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S7 screen flickers if brightness is set to low, other issues

S7

Welcome to another #GalaxyS7 article that covers 5 problems submitted by some members of our community. Two problems mentioned here today shows the possibility of a Galaxy S7 screen to flicker uncontrolably when there’s no obvious history of physical abuse. We hope that our suggestion for each case will help not only the senders of these issues, but also those who may be suffering from the same or similar problems.

  1. Galaxy S7 keeps flickering after Android update
  2. Galaxy S7 screen flickers if brightness is set to low
  3. Galaxy S7 can’t receive text message from one contact
  4. Galaxy S7 won’t power on
  5. Galaxy S7 cannot send a text message using carrier-provided SIM card

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps flickering after Android update

Hello. I am contacting you about my issue. I’ll try to write a very descriptive explanation.

Yesterday night, the S7 Edge notified me to update and so I did, but i left it in my bed to update while I helped my grandmother with something in the kitchen for around 3 minutes. When I came back to my room to see how the phone was, when I touched it, it was uncomfortably hot that it surprised me. But the worst part was when i pressed the power button to find my shock of seeing the screen all distorted and glitching. I could barely see the screen and when I tried to open the home screen, the glitching got stronger to the point that it froze and turned itself off. But then, the phone automatically turns itself on, with the opening screen looking alright, but the samsung, t-mobile and again, the main screen flickering and glitching and distorting.

I read your articles and tried all kind of options from this issue that you present in your website, but unfortunately, no luck. I have a few pictures if that would help, too. I don’t want to lose my photos and media. Is there a way that you can help me, please?

I’ll appreciate your reply. —  Wilmarie

Solution: Hi Wilmarie. Transferring files from an Android device, in particular from a Galaxy S7, requires one important step — to ensure that USB PC connection feature is set to MTP instead of PTP. If you can’t enable MTP due to constant screen flickering, there’s no way to move your files from your S7 to a PC to back them up.

There are many third party recovery services online that you can try but we can’t say for certain which one works effectively as we haven’t tried any of them. We caution you that you be careful though in using them as many don’t have good reputation. Some can even lead to credit card fraud problems or steal your personal information.

We don’t know what specific solutions you followed from our website so if nothing seems to work, call Samsung and let them handle the situation for you.

Problem #2: Galaxy S7 screen flickers if brightness is set to low

The screen heavily flickers at low brightness. The top of the screen is dimmed and the bottom half of the screen flashes white constantly.

I also noticed that my phone is warm for the first time since I got it (around a month ago). However, this could be due to me using a higher brightness.

Worth mentioning that this happened overnight when the phone was charging (it woke me up flickering) and the phone hasn’t been dropped recently.

EDIT: it’s worth mentioning that I have tried a forced reboot, restarting in safe mode and deleting the system cache.

I did check when my last software update was and it wasn’t recent. — Martyn

Solution: Hi Martyn. Samsung Galaxy devices are equipped with ambient light sensor to allow the device to adjust screen brightness on-the-fly depending on the changes of outside light. This means that if the sensor detects low light conditions, the screen will automatically respond by lowering its brightness without any user input. If you use the phone in a well-lit area, the screen also becomes brighter so you’ll be able to read and see the screen comfortably. This feature is governed by the operating system so there’s always a chance of it failing to work as intended. The first thing that you want to do is to check if auto brightness is enabled. If it is, try to turn it off and see if it brings the screen back to its normal state. Simply pull down the notification menu by swiping from top to bottom on the screen and making sure that auto brightness box is not checked.

If toggling auto brightness on and off won’t work, make sure that you do a master reset to ensure that any glitch that may have developed is eliminated. To do that, just follow these steps:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Don’t forget, master reset will wipe everything off your phone so make sure that you create a backup of your personal data before you proceed.

Problem #3: Galaxy S7 can’t receive text message from one contact

Texting is working fine, except with one person. She never receives my texts and I never receive her texts, although on both phones, it says that they’ve been sent and received. The phone numbers are correct on both phones; we can make calls to each other – just cannot text. She has a Jitterbug phone. Never had this issue before I switched from my Windows phone to the Galaxy S7 with Android. I am using the carrier’s text messaging app, but there is also a Samsung texting app on my phone. I’ve read through your various trouble-shooting info, but haven’t found a solution. Thank you in advance for your help. — Melissa

Solution: Hi Melissa. If third party solutions like what we provide or those you find online don’t work, that should tell you that it’s time to contact both of your carriers to help you. There’s no point contacting us again if you already followed our suggestions and they don’t work.

Text messaging problems are, first of all, issues that should be fixed by carriers. It’s their responsibility to resolve them, or to give you further directions on what to do.

Frankly, there’s no way for us to know exactly where the problem lies. It may be on your network, or your friend’s own network. It can be an issue with her Message Center or yours. It can also be a device problem from either or you.

Also, if you really want us to be more helpful next time, make sure that you give us as many details as possible like the particular troubleshooting steps you’ve done (or the link of the post you followed), changes you’ve done to your phone prior to noticing the problem, to mention a few. That would give us more information to start with. With the problem description you provide, there’s really nothing much that tells us where the point of failure lies. You will be better served if you call your carrier for this one.

Problem #4: Galaxy S7 won’t power on

About 5 months ago i cracked my screen and display. I replaced that manually, that was fine. Then i while ago i fell over and landed on my side, on the pocket with my phone in it, it cracked the screen and broke the loud speaker, i was lucky.

Today i did the exact same thing and my phone has not turned on since, it does not vibrate, and no logo appears. It was at 70% before i fell so it is not low battery and i put another battery in at 60% and got the same results. I tried holding the power button then putting the battery in, holding volume up + power + home, holding power button + home + volume up and putting the battery in and all had no results, nothing happened at all. I don’t think it is the display as it normally vibrates when it turns on and off and has not done that (unless vibrator is broken lol).

I have another S7 and may be able to attempt a diagnosis if necessary.

Is there any way i could get the data back (using other phone if necessary) or try to fix it. I will not take it to a repair shop as it will cost too much and want to replace it with a new phone at the end of the year. — Mika

Solution: Hi Mika. You’ve admitted yourself that the phone has seen its share of physical problems after so there’s no telling where the problem is coming from. If it doesn’t power on right now, you can safely assume that some components may have been damaged after you fell, or after you performed your own replacement. It will require us or any other technician to physically check the motherboard and run a series of tests to try to identify the point of failure. Since you’ve done the parts replacement, we think you can manage to do the checks yourself. Our blog does not provide hardware troubleshooting and diagnostics though so you have to find others who do.

Problem #5: Galaxy S7 cannot send a text message using carrier-provided SIM card

Hello. I have a very unique problem with my phone. The phone does not receive calls and text. However, I can make a call, but not send a text anytime. Once I make a call, everything starts working fine for a few minutes; calls and text start coming, but after this period of a few minutes, phone stops receiving calls and text.

I first did a factory reset but it didn’t work. Then I got a brand new SIM and used it, the phone started to behave and working perfectly fine. So the conclusion thus far is that I had a problem with the sim I was using earlier, but wait — I got a brand new replacement sim from my operator and inserted it in my phone, the problem came back. I inserted this new replacement sim in another phone I had and it working fine with that phone. But it does not work in my S7. The same phone is working fine with another sim without the issue.

So the final conclusion is that my S7 has a problem with my number and not the sim because it’s working fine with other sim. What is your take?

Regards. — Waseem

Solution: Hi Waseem. Our take is the same as yours and you should let your carrier help you fix it. For some reason, your phone seems to be having an issue ONLY when their SIM card is inserted. It’s possible that a glitch develops when an operator-provided SIM card is detected by the firmware, or that there’s an existing bug that only surfaces if you’re using a particular SIM card. Whatever it is, your carrier’s help is the best option you have at this time.

Of course, you can still try doing the basic software troubleshooting that we provide like booting the phone in safe mode, or doing the more drastic master reset (see steps above). If you haven’t tried booting in safe mode before, please follow these steps:

  • Turn off the phone.
  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

  • Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
  • Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.
  • What to do if your phone can no longer send text messages after the reset.
  • Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Xiaomi-Mi-5-text-messaging-problems

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

  1. Reboot your Xiaomi Mi 5.
  2. Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
  3. You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

  1. Power on your Xiaomi Mi 5.
  2. Tap on Menu key.
  3. Select Settings.
  4. Scroll down to Backup & Reset option, tap on it.
  5. Tap Factory Data Reset and touch the Reset Phone option.
  6. Choose Erase Everything and agree with the warning.
  7. Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that can’t send / receive text messages [Troubleshooting Guide]

Sending and receiving text messages are two of the most common functions a smartphone should be able to do without any issues. In fact, these two should be inseparable so that you can communicate properly without people you want to communicate to. Meaning, if you can send a text message, you should also be able to receive one and vice versa. However, we have received cases wherein users can send text messages but can’t receive and there are also others who can’t send out SMS or MMS but can receive just fine.

We have to look into this problem with the Samsung Galaxy A5 being the subject of our troubleshooting. Let’s try to consider every possibility and rule them out one by one until we can tell what the problem is why your phone can’t send and/or receive text messages. If you’re one of the owners of this device and are currently experiencing similar problems, then continue reading below as this post may be able to help you fix them.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot Galaxy A5 that can’t send text messages but can receive

Problem: Hi droid guy. I badly need your help because my phone is acting up. I don’t really send text that often but there are times when I have to respond to some messages from friends through text. Recently, however, my phone stopped sending text messages and I just don’t know what caused it or what the reason behind it. I’m sure I’ve never changed any settings that may have caused since I don’t change anything I don’t understand. Can you please help me out with this problem? Thanks.

Troubleshooting: More often, if the problem is with the sending of messages, it’s a network-related problem, although we have to verify your phone is properly connected to your provider’s network and is getting decent signal from the tower. We have encountered issues before wherein signal reception is the cause why the phone can’t send out text messages. The troubleshooting steps below are very practical and are drafted for average users like you.

Step 1: Make sure your phone is receiving decent signal from the tower

You really don’t have to do something fancy to know if your phone is getting good signal from your carrier’s tower; all you need to do is look at the status bar of your phone and find the signal indicator. As long as your phone has, at least, 1 bar of signal, it should be able to send text messages. If you can see an airplane icon beside the signal indicator, then Flight Mode is enabled. You have to disable that so that your phone’s wireless communication will resume.

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Connections.
  3. Tap Airplane mode.
  4. Slide the Airplane mode Switch right to the OFF position.

Step 2: Try making a phone call to any number

If your phone shows it has good signal and that there’s no plane icon on the status bar, then this is the next thing you should do. It doesn’t fix the problem but very helpful in determining if the problem is with the network or not.

If you can make a phone call, then your phone is connected to the tower and is actually getting a signal but text messages don’t go through. In this case, it’s time to look at a different angle here because maybe it has something to do with the settings.

Step 3: Check for the Message Center Number

The Message Center Number is actually just a set of numbers that looks like a phone number. It’s used  by your phone to send text messages to your provider’s network. Text messages aren’t actually sent directly to the number you’re texting, they’re sent to the servers and from there, they’re sent to the number you’re communicating to. That is why the center number is very important. If it’s changed or deleted, your phone won’t be able to send text messages no matter what and this is how you check it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Messages.
  3. Tap the menu icon (3 dots on the upper right corner of the screen).
  4. Touch Settings.
  5. Now tap Text messages.
  6. Touch Message center.

If you can see a number in the field, try to verify if it’s correct. You might want to call your provider and ask for the correct center number or you can go online and google it. Do the same thing if there’s no center number in the field.

Step 4: Backup your files and data and then reset your phone

After verifying that the center number is correct, then it’s time to resort to the reset. It will bring your phone back to its factory default settings and it might fix the problem provided it has something to do with some inappropriate settings in your phone. However, you need to backup your files and data as they will be deleted during the reset process and after which, follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

After doing all this and your phone is still not capable of sending text messages, it’s time you sought assistance from your service provider.

How to troubleshoot your Galaxy A5 that can send texts but can’t receive

Problem: Hi guys. I’ve been following your blog for a few months now as I bought Galaxy A5 in February. I encountered a few hiccups since I got it but was able to fix them on my own. Recently however, I haven’t received text messages and I know that my friends and family would send messages daily. I’m not quite sure what happened to the phone but I just want to make it work again like before. What can I do?

Troubleshooting: Let’s try to troubleshoot this problem using some practical ways and since this is a troubleshooting guide, there’s no guarantee that we can fix this but please don’t let it stop you but doing something to try to fix the problem. That said, here’s what you need to do…

Step 1: Send a text message to your own number

You can send text messages but can’t receive so when you send a text message to your own number, it will be sent but then you may not be able to receive it but try it.

If the message is received, then you have no problem. I’m not sure if you’ve already done this or not but if you did and you didn’t receive the message, then there really is a problem.

Step 2: Check for available storage space in your phone

Text messages use very small amount of space in your phone’s storage so it’s almost virtually impossible that your phone will run out of space due to messages. However, if you’re fond of taking pictures or recording videos, you may not have noticed you already used up all your phone’s storage space. It is therefore, imperative you check your phone’s memory. Here’s how…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Storage.
  4. View the Available space value.

If the space is around 200MB or less, then our suspicion is correct. You to transfer some of your files to a computer or SD card to make some space. In this case, the moment you free up some space, you may start receiving text messages immediately. Please, also consider doing the following to free up some more space in your phone’s storage…

  • Delete unnecessary text messages (SMS) and picture messages (MMS)
  • Transfer pictures and media to a computer to remove them from the phone memory
  • Clear the browser cache, cookies, or history
  • Clear Facebook app cache
  • Manage applications. See section below
  • Delete the call logs

Step 3: Reset the messaging app as it might be just a glitch

After freeing up some space or if your phone still has enough storage available and this problem still happens, then it’s time to reset the messaging app. Sometimes apps may encounter some hiccups and various issues may occur including this problem. So, in this step, try to reset the messaging app by clearing its cache and data:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Messages in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, send a text message to your own number to see if you can receive it this time. If still no, then move on to the next step.

Step 4: Run your phone in Safe mode and send a text to your number

If the problem still persists after clearing the cache and data of the messaging app, then it’s time to see if one of the apps you installed is causing the problem. You have to temporarily disable all third-party apps and try to send a text message to your own number. Reboot your phone in safe mode to disable all downloaded apps at once, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, send a text message to your own number and if you still couldn’t receive it, it’s time to go after the firmware. However, if the message is received in this mode, then you have to find which app is causing the problem and uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 5: Delete all system caches so they’ll be replaced

It’s now time to go after the firmware and the first thing you need to do is delete all system caches as some of them may have already been corrupted and that might be causing the problem. You need to run your phone in Recovery mode and wipe the cache partition, here’s how…

  1. Turn off your Galaxy A5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will take a little more time rebooting as it rebuilds the caches so wait for it to become active and then try to send another text message to your own number. If  you still can receive it, then it’s time you reset your phone.

Step 6: Do the master reset on your Galaxy A5

This is your last resort and probably the last thing you need to do before deciding to bring the phone to the shop or to your service provider. But before the reset, make sure you make a backup of your important files and data as they will be deleted. After which, disable the Factory Reset Protection so you won’t be locked out of your device.

How to disable Factory Reset Protection of your Galaxy A5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to master reset your Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Google Nexus 5 smartphone that can’t send and receive text messages and MMS [Troubleshooting Guide]

  • Read and understand why your #Google Nexus 5 (#Nexus5) can no longer send and receive text messages or SMS out of the blue. Also, learn how to troubleshoot your device in a bid to fix it without any help from a tech.
  • Learn how to troubleshoot your phone that can no longer send and receive MMS messages and know what to do to verify some information that are important to make sure you can use the service.

The Google Nexus 5 has been around for a few years already and we have already received quite a lot issues from our readers and among the most common are texting issues, which cover both SMS (Short Message Service) and MMS (Multimedia Messaging Service). The former is the basic service offered by any cellular phone while the latter requires mobile data as you will be transmitting large amount of data over cellular network.

I will tackle both the sending and receiving issues with the SMS and MMS in this post with the Nexus 5 being the subject of the troubleshooting. If you own this phone and are currently experiencing difficulty sending or receiving text messages, then continue reading below to know more about the problem and learn what you have to do in a bid to solve it.

Before we jump right into our troubleshooting, however, if you have other issues with your phone, make sure you visit our troubleshooting page for we have already addressed some of the most common problems our readers reported with this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot Nexus 5 that won’t send and receive text messages (SMS)

When it comes to SMS issues, here are the things you need to do…

Step 1: Verify your device is getting good reception

Signal is king when it comes to texting and calling and I mean cellular signal. Your device must be connected to the cellular network of your service provider so that it can be provisioned to receive basic services.

By simply looking at the signal indicator at the upper-right portion of your phone’s screen you will know if your phone is getting good reception because if not, it’s possible that there’s a service interruption in your area, flight mode is enabled, the firmware has issues, or your phone has a serious hardware problem affecting radio capabilities.

Try rebooting your device a couple of times and double-check that flight mode is disabled. After doing these, try to see if the device regains reception. You may also try to wipe the cache partition if this issue started after an update, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it.
  8. Note: This may take 10 minutes or more to complete.
  9. Press the Power button to select reboot system now.

You may also want to backup your data and just do the factory reset if your phone is still not getting signal from the tower…

  1. Back up data on the internal memory.
  2. From any Home screen, tap the All apps icon.
  3. Tap Settings.
  4. Scroll to ‘PERSONAL,’ then tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you’ll be prompted to enter your Pattern, PIN, or Password.
  7. Tap RESET PHONE.

Lastly, call your service provider and inquire about possible outage or service interruption in your area.

However, if your phone shows it’s getting good signal, the next step might help.

Step 2: Send a text message to your own number

Sending a message to your own number will tell you immediately if the text went through or not and if it did, did your phone receive it? This troubleshooting method is very practical and fast in determining what the problem really is.

So, if the text was sent successfully and you haven’t received it, proceed to step 5. But if the message wasn’t sent at all, proceed to the next step.

Step 3: Make sure you have enough credits and that your account is in good standing

Making sure you have enough credits is necessary especially if you’re on a prepaid plan. You can call your provider about it or do the other methods your provider told you about to have an overview of your account. If you decided to call your provider, however, you may also inquire about the current status of your account to know if it’s barred from using certain services. All these things can be done with just one phone call.

Step 4: For sending issues, verify your phone has the correct Message Center Number

The Message Center Number is necessary so that your device can successfully send text messages and will be received by the network, then relayed to the rightful recipient. Message Center Numbers are pre-set so if they’re changed or deleted, naturally so, you won’t be able to send text messages but may still receive some from other senders.

Step 5: For receiving issues, make sure your phone still has enough storage left

Remember that text messages are being downloaded and saved in your phone’s internal storage so they also take up space. If you’re fond of taking pictures or recording videos, your phone may have already ran out of space that’s why it can no longer download the messages which may appear as though you’re not receiving them.

Delete some files, uninstall some apps you don’t use anymore, or move some of your files to a computer or the cloud. After doing so, try sending a text message to your own number.

Step 6: Backup data and do the Master Reset

Assuming you’ve already done everything there is to do about text problems, it’s time you reset your device. However, make sure you backup everything you don’t want to lose because they will be deleted during the process.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

If all else fails, send the phone in for checkup.

How to troubleshoot Nexus 5 that can’t send and receive picture messages or MMS

MMS is basically an upgrade of SMS as you are allowed to attach a picture, file or anything with your text message. If you are having issues while sending MMS or if you haven’t received an MMS for several days already, here’s what you need to do…

Step 1: Verify your phone is getting good reception

Again, just by looking at the signal indicator, you can immediately tell if the problem has something to do with the reception. Try to follow the same things I suggested in the first problem above to troubleshoot a no signal issue.

Step 2: Make sure mobile data is enabled

Mobile data has to be enabled to be able to send and receive MMS messages. Your phone must be connected to the Internet via mobile data if you’re trying to transmit text messages with attached files. You may have heard that there are already services that allow you to send MMS via Wi-Fi but if you’re using the native messaging app, mobile data is required.

Step 3: Check the Access Point Name (APN) settings

Assuming mobile data is already enabled in your device and you still can’t send and receive MMS, then you have to double-check if the APN settings has something to do with this issue. The APN is just a bunch of numbers and letters that allows your device to connect to your provider’s mobile network and use the service. Without it or if it has been changed, your phone won’t be able to transmit MMS. You may google the correct APN or go straight to your provider’s website.

Step 4: Call provider to verify account status and credits

If you don’t have enough credits, you may not be able to send and receive MMS as well but the thing is even prepaid subscribers nowadays already have unlimited data usage so the problem must be with the status of your account. To verify your account is still in good standing, call your service provider and inquire about it.

Step 5: Do the master reset

Lastly, if all else fails and you don’t know what to do or have been advised to send the phone in for checkup, then you must backup your data and files and then reset your phone. Doing so will bring the phone back to its original configuration or settings and that might just work.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J3 that can’t send / receive SMS and MMS messages [Troubleshooting Guide]

Text messaging is among the basic services any mobile phone can do. A smartphone as good as the #Samsung Galaxy J3 (#GalaxyJ3) should be able to transmit or receive text messages without a hitch but it seems like many owners encountered issues while sending SMS and MMS.

galaxy-j3-texting-issues

When the phone is properly provisioned, it can connect to your provider’s network and gets both SMS and MMS services. The former is easier to send as it’s smaller in size and only text data while the latter may be a combination of texts and pictures or any other special characters that are already considered as pictures. It requires the phone to be connected to your provider’s mobile data network.

In this post, I will tackle issues reported by some Galaxy J3 owners wherein their units cannot send text messages, picture messages or anything similar. I will walk you through in troubleshooting your phone especially if the problem occurred without apparent reason or cause. Read on to understand more about these problems and learn how to troubleshoot your phone that’s suffering from them.

Before anything else though, if you have other concerns, make sure you drop by our Galaxy J3 troubleshooting page for we have already started supporting the device. We may have already solved some problems including ones that are similar with yours. If you need further assistance, you may contact us by answering our Android issues questionnaire.

Troubleshooting Galaxy J3 that can’t send / receive SMS

Your phone must be connected to your service provider’s cellular network to be able to send and receive SMS or text messages. This feature works like a charm on basic phones “dumb phones” so it’s a bit alarming or embarrassing that a “smartphone” has issues sending simple texts. With that being said, here are the things you can do to troubleshoot your device.

Step 1: Try to reboot your phone especially if it’s the first time the problem happened

For first time occurrence, you have to do the most basic troubleshooting procedure–system reboot. This will refresh the phone’s memory and may load all the necessary services during boot up.

There is actually a chance that this problem is temporary and was caused by either a firmware or hardware glitch. That’s why, it’s imperative you try to fix the problem by rebooting your phone.

There are also times when this problem is accompanied by freezing, lagging or hanging. When the phone becomes unresponsive due to this problem, then you need to take the battery out and then press and hold the Power key for 1 minute before turning it back on. That should force reboot the phone and may fix the problem.

Step 2: Check the signal indicator to see if the phone is getting a decent reception

Signal reception is everything as far as text messaging is concerned. Without a decent signal reception, it is almost impossible to send and/or receive text messages. The best way to tell if the problem is caused by the absence of signal is by looking at the reception indicator at the top-right corner of the screen. You can immediately tell if you’re in an area where there is poor reception or if there’s a problem with your phone.

If the phone isn’t receiving signal, reboot it and then try to see if the Flight Mode is enabled. After verify thing and the phone is still not getting any signal, try to boot your device into safe mode. I encountered some issues wherein some third-party apps can cause loss of signal. So, try to boot your device in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Step 3: Perform Master Reset on your Galaxy J3

If your phone is still not getting decent signal after booting up in safe mode, then it’s time you did the master reset. The process will bring the phone back to its default settings but it will also delete all your files and data so make sure you back them up before anything else.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

After the reset and the phone is still not getting signals, then it must be an issue with the firmware or the hardware. You should visit the store and have it checked.

On the other hand, if there’s signal available and you still can’t send / receive text messages after the reset, you should contact your service provider as the phone may need to be re-provisioned or maybe there’s an issue with the SIM card or your account. Remember, your provider can provider better help if the problem is with the network, your account or with the SIM card.

Troubleshooting Galaxy J3 that can’t send / receive MMS

Transmitting MMS or text messages with attached pictures requires mobile data that’s why when the phone fails to send or receive MMS, it’s a bit more complicated than SMS issues. This feature came to life because of internet and users can now send larger amount of data. Many users rely on this service to send pictures so if you’re currently bugged by this problem, go through the steps below to know how to troubleshoot your Galaxy J3 that cannot send/receive MMS.

Step 1: Verify mobile data is enabled on your phone

Mobile data is everything when it comes to MMS so it must be the first thing you have to check. Of course, you have to make sure that there’s no bars in your account and that you have credits or data left to be used. You can do so by calling your service provider and verifying your account’s status.

To enable mobile data on you J3, follow these steps:

  1. From the home screen, swipe down the Status bar.
  2. Tap the Settings icon.
  3. Scroll to and tap Data usage.
  4. To enable Mobile data, tap the Mobile data switch ON.
  5. The mobile data is now enabled.

After enabling mobile data, compose a new text message and attach a picture so that it will be converted into MMS and then send it to your own phone number. If  it goes through and you can receive it, then problem solved, otherwise, continue with your troubleshooting.

Step 2: Verify that correct APN settings are set in your device

If you’ve already enabled the mobile data and you still can’t send and receive MMS, then it could be the APN Settings that have issues. Access Point Names are necessary so your phone can connect to the data network of your provider. If a single character is missing or incorrectly entered, your device may still not be able to connect to the network and your service would be interrupted or disrupted. To check your APN, follow these steps:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. Touch the APN that represents your provider and check if everything is correctly entered.
  6. If you don’t have info about the APN, then call your provider and ask for it and then compare it to the one set on your phone.

Better yet, ask the rep to help you set up a new APN on your phone if possible.

Step 3: Reset your phone and build it from scratch

If the problem still persists after steps 1 and 2, then you need to reset your Galaxy J3 and build it up from scratch again. Something might have gone totally wrong and it would take a lot of time finding what the culprit is. So, backup your data and files and then do the master reset:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J3.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

After the reset, verify the APN and turn on mobile data and then try to send MMS again. If it still fails, bring the phone to the store and let your provider take care of it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

How to fix your Huawei P20 that cannot send or receive SMS/text messages [Troubleshooting Guide]

The Huawei P20 is classified among the budget smartphones that offer high-end features and impressive design and display. That’s one edge it got over other hefty flagship devices rivals. But like any other flagship smartphones, the P20 is also not free from minor and major software issues. One of the widespread issues transpiring on the P20 is on text/SMS sending and receiving failure. Such problem is inevitable considering the fact that it’s network-related.

Thus, it can occur any time whenever the network is down or having some problems. On the positive note, such problems are rectifiable by end-users for as long as hardware damage isn’t present on the device. Highlighted below are some suggested workarounds and potential solutions you can refer to when dealing with texting problems on your P20 smartphone.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei P20 that can’t send / receive text message?

Before troubleshooting software problems on your phone, check the signal bar indicator and make sure it has at least 2 stable signal bars. Signal issues may also be the underlying cause. If you see any network-related error on the status bar, then that’s what you need to deal with. If your phone is getting strong and stable signal bars but still cannot send or receive text/SMS messages, then you can proceed and troubleshoot your P20.

Don’t forget to create a sample SMS message to send and receive on your device.

First solution: Force stop messaging app then restart.

One of the possible reasons why SMS functions aren’t working on the phone is due to the messaging application that’s acting up. Your messaging app might have been corrupted and therefore unable to work unless it’s restarted. To rectify minor app errors and glitches, force stop your messaging app then restart/soft reset your P20. Here’s how:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Clearing background apps can also help. Any background apps that were corrupted or crashing may also affect other functions and applications.

Second solution: Clear cache and data on messaging app.

Errant cache and temporary data for the messaging app can also cause SMS sending or receiving errors to occur. This is why it’s imperative to clear app cache and data from time to time. Here’s how to clear cache and data on the messaging app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache. If necessary, tap Clear Data from the messaging app as well to clear any corrupted temporary data for the app.

After clearing cache and data, relaunch the messaging app then try to create a sample text/SMS message and send it to your own number.

Third solution: Update software to the latest version available.

Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the P20:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P20 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

Fourth solution: Reset APN/network settings on the phone.

Incorrect or misconfigured network settings may also halt a device from sending or receiving text or SMS messages. This usually occurs after installing a software update that’s programmed to auto-configure or override network settings on the receiving device. Thus if the problem started after updating apps or device software, then try resetting APN/network settings with these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Fifth solution: Wipe cache partition on the phone.

This is often the key to resolving software problems that are attributed to corrupted system cache and temporary system data. Like individual apps, the phone system also stores cache or temporary files. When these files get corrupted, there is a tendency for other system or phone functions to become adversely affected. To clear this out, wipe cache partition on your P20 with these steps:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Wiping cache partition is also recommended when dealing with post-update issues on the phone. This won’t affect any data and personal information stored on the internal memory of the phone, thus won’t result to data loss. Should this still fail to solve the problem, then you may have to consider resorting to a full system reset to erase your phone and restore its factory/default settings.

Other options

Check for any ongoing network outages that may have affected network-related services in your place. Contact your network service provider or carrier for further details on that matter. Also ensure that your account status is good. Carriers typically impose a soft disconnection to accounts with unsettled issues like unpaid bills. When this happens, outgoing services are temporarily disabled for the account. As a result, you won’t be able to make phone calls and send text/SMS messages. Incoming services however won’t be affected.

If your P20 started to have problem sending or receiving SMS/text messages after installing a software update, then it’s likely a post-update issue that requires a fix patch. In that case, contact your device carrier or Huawei Support to escalate the problem so that they can make necessary assessments and if necessary, develop a fix patch to address it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 Active screen won’t turn on after it fell, other issues

Hello guys. Welcome to a new post that covers #GalaxyS6 issues. If you don’t see your own issue published here or in other previous posts, keep watching for other similar posts in the coming days.

SAMSUNG CSC
SAMSUNG CSC

Below are the issues we tackle in this post today:

  1. Galaxy S6 Active screen won’t turn on after it fell
  2. Galaxy S6 fails to power back on
  3. Galaxy S6 keeps sending text message to a group instead of a single contact
  4. Galaxy S6 Edge screen only turns on when night mode is enabled
  5. Galaxy S6 stuck in bootloop
  6. How to identify a problematic app that blocks SMS from coming in | Galaxy S6 can’t receive SMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Active screen won’t turn on after it fell

My phone is the S6 active. I dropped my phone yesterday and the screen went black. I let it sit for the night and tried turning it on in the morning. The screen came back on and I was overjoyed. But the battery had discharged overnight so it wouldn’t complete the boot procedure. I plugged it in and it booted fine. But the touchscreen was unresponsive. But a couple of minutes later, the screen blacked out again and it has been in that state since. I’ve had the phone exactly a year and my warranty ran out last week. | I want to try and restart the phone but without the display, I can’t see what I’m doing.

The phone is perfectly functional and is connected to my smart watch which lets me see notifications and pick up calls and see if the phone is turned on or not. The drop was a minor one of about 3-4 inches and it fell on the side opposite the screen. What confuses me is that it seemed completely fine in the morning and then just went blank. I am also unable to see if it’s a case of blacked out screen or the screen not turning on. — Kevin

Solution: Hi Kevin. Like damage from moisture or water exposure, problems resulting from dropping any electronic device can vary in every case. One device may work fine normally while another may be severely damaged. Since your phone appears to power back on but the screen doesn’t, you can assume that the drop may have damaged it. A bad screen assembly cannot be fixed by software hacks.

We also advise you from attempting a screen replacement yourself as you may end up damaging other components in the process. While do-it-yourself tutorials can be found in other support sites, the procedure itself calls for above average electronics skill and experience, as well as special kit. If you think you have the right tools and knowledge to do the job, use Google to find reputable online guides.

Keep in mind that screen replacement may not work too if other components have also been damaged. You may have to do a thorough hardware check first so you’ll know that everything is working properly.

Again, our advice for all similar cases is to have the device repaired or replaced. If you can’t have Samsung fix the screen for free, we still recommend that you let them replace the screen for a fee. If that’s not possible, find a third party shop that can do the job.

Problem #2: Galaxy S6 fails to power back on

My wife has a Galaxy S6. One day while plugged into power, she went to go use the phone and it would not turn on. unplugged from the power plug it was still showing the green “charged” light. however that would not clear and the phone would not turn on. myself being a technician thought we could reset the phone by removing the battery lead on the mother board, (no harm since the phone was stuck anyways). before doing so i tried all i could with reset functions but still no activity. Once i removed the battery i didn’t notice any hardware damage on the mother board. the little green light went away, but the battery plugged in phone back together still doesn’t take a charge (that i can tell) and won’t turn on. any help would be greatly appreciated thank you! — Shane

Solution: Hi Shane. Have you considered using a different battery? If battery is fine, there must be another reason why the phone refuses to power back on.

As a technician, you should know that other hardware components can fail, which can also result to the device failing to turn back on. One simple thing that you can easily check is the condition of the hardware buttons. Make sure that all of them are working before you proceed with more advanced hardware diagnostics. This blog does not provide hardware troubleshooting and solutions though so try to find other sites that do.

Of course, it’s also possible that main reason is software-related although you won’t be able to fully check it unless you can get the phone to power on to other modes (like safe mode, recovery mode, or download mode). For reference on how to boot to these modes, check out the things below:

How to boot an S6 to safe mode

  • Turn the phone off.
  • Press and hold Power button until the Galaxy S6 logo appears.
  • Once you see the S6 logo, press the Volume Down button while releasing the Power button.
  • Keep holding the Volume Down button until the phone is done rebooting.
  • After the reboot, “Safe Mode” should be shown at the bottom left corner of the screen.
  • Release the Volume Down button.
  • To exit safe mode, simply restart the phone.

How to boot an S6 to recovery mode

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

How to boot an S6 in download mode

Press and hold the following three buttons at the same time: Volume Down key, Home key, and Power key.

When the phone vibrates, release the Power key but continue to press and hold the Volume Down key and the Home key.

When the Android System Recovery screen appears, release the Volume Down and Home keys.

Problem #3: Galaxy S6 keeps sending text message to a group instead of a single contact

When I try to send a text to certain contacts (individually), the single contact I want to send a text to gets lumped with an old group text chain–even though the single contact was Never on the group text chain. None of the contacts are linked, etc. I’ve tried clearing the cache and it has not helped. This is super frustrating because I’ve typed texts to an individual and After the text is sent, it shows the text as sent to a group; then I have to apologize for sending a random text. Now I’ve become afraid of sending new texts because I’m worried the message will go the incorrect contact. I have a plan through T-Mobile; I even disabled the T-Mobile Name ID app (it’s like the white pages) because it caused contact saving issues and this didn’t help with my texting issue (but it seemed related). I’ve had previous Android phones and this has never happened before. — Sathiyay

Solution: Hi Sathiyay. You may have to start over on this one to see if this is app- or phone-specific, or something that only your carrier can fix. This means that you must clear all apps involved in the process of sending a text message. These apps include the Contacts/Phone app, the messaging app, (and if applicable a T-Mobile app). Make sure that you manually add your contacts again in the Contacts or Phone app as well as clear the cache and data of the apps involved.

To clear a cache and data of an app, follow these steps:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Tap the app in question.
  • Tap Storage.
  • Tap Clear Cache, then Clear Data (in this order).

If our suggestion won’t fix your problem, you can also try doing a factory reset to ensure that the phone runs a clean firmware version. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Finally, if all else fail, contact T-Mobile and have them check your situation.

Problem #4: Galaxy S6 Edge screen only turns on when night mode is enabled

My S6 Edge, after using it for 5 days, was charged and in the morning screen won’t turn on. I heard noises and touch screen works fine and calls as well. But screen remain black. At 9pm the night mode was enabled as it shows the clock and weather on the edge and is the only way to enable the screen. And when it is enabled works fine but it has black horizontal lines on the bottom of the screen all the time. It become wider and thinner if i swipe the top of the screen. Any solution please? If night mode is not enabled i can’t turn on the screen even on restart. it wont show the samsung logo or anything else. It just flash it for 1/10 of the sec. — Ervis

Solution: Hi Ervis. The first thing that you want to do here is to save all your personal data to another device. Once you’ve created a backup of your files, you want to do a factory reset to see if the problem is software related. This is the only solution that you can do on you end.

If your device has previously seen water or had been dropped, you may have a hardware malfunction that causes the screen to stop working at times. Call Samsung and have them replace the phone.

Problem #5: Galaxy S6 stuck in bootloop

Hey there. I am having a major issue with my Galaxy S6, it being a massive pain. I have tried everything in my power, in short of taking it to a technician (can’t afford to get it fixed, financial situations tight at the moment). Basically, the device is stuck in a constant loop with the S6 Logo showing up when it is not plugged in. If I try to charge the device, it will get stuck on the battery logo, but it won’t charge. It will just be stuck on the grey battery screen.

I have tried doing soft and hard resets, with no luck. I can’t seem to boot the phone into safe mode either. The only thing that does seem to work is if I hold the Volume down + home + power button, it enters some kind of custom OS installation screen. Even then, I can’t seem to select the options available (volume up to install a custom OS and volume down to restart are the only options available). The device restarts and goes back into the loop regardless of what button I press. Any advice on this topic will be greatly appreciated, cheers! — Omar

Solution: Hi Omar. Like you, there’s nothing that we can do either if your phone has completely refused to respond to any available hardware button combination. Like it or not, the only way to have a good working phone again is replacement. We won’t advise repair in this case as bootloop is often unfixable by a hardware technician. Most bootloop issues occur after a failed software modification like rooting or flashing. But like most software issues, bootloop can also be easily fixed by simply doing a factory reset. Since you can’t even enter Recovery mode at this time, the only remaining solution that you can try is to keep trying to flash a firmware (if you’re lucky before the next bootloop cycle happens again).

We don’t provide guides on how to flash stock or custom ROM to an Android device so please look for a decent one online.

Problem #6: How to identify a problematic app that blocks SMS from coming in | Galaxy S6 can’t receive SMS

Hi. I am from India and from few days I am facing problems in sending and receiving text messages. I thus contacted Airtel, who is my cellular provider and now I am being able to send text messages but yet unable to receive from any number. Hence I tried the safe mode thing which is: If the spam settings are disabled and you are still not receiving any messages then try to check the issue when your phone is in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When “Samsung Galaxy S6” appears on the screen, release the Power key Immediately.
  • After releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • “Safe mode” will be displayed in the bottom left corner of the screen.
  • Release the Volume down key when you see “Safe Mode”
  • Once in Safe Mode try sending yourself a text message. If it arrives then a third party app installed in your phone may be blocking the messages.
  • Find out what app this is and uninstall it.

After doing this I am unable to find out which app is blocking the messages. Can you please help me out here? — Asmita

Solution: Hi Asmita. Before we proceed, we want to make sure that you know what you’re doing. Your carrier’s instruction to boot in safe mode is intended to help you check if one of your installed apps is blocking messages from coming in. Our question is: were you able to receive text messages from those contacts you had problems with before while the phone is in safe mode? If the answer is yes, then you one of your apps must be the culprit and you should find a way to identify and remove it. However, if the answer is no, there’s no point looking for that app. You must try other troubleshooting and solutions and not waste time in doing an ineffective procedure.

Now, identifying a problematic app is not an easy task, especially if you have tons of them. There’s no special software trick that you can do to immediately recognize it. You must sweat and invest time for this one. There are a few approaches that you can use.

The first thing that you want to do is try to recall if the issue started happening after you installed an app/s. if it did, try to uninstall the most recently installed app and observe how texting works. You have to make sure that you check how texting is working after every uninstall so you’ll be able to identify the culprit. Do this for all your apps until the issue eliminated.

The other approach that you can do is reverse the process. Instead of uninstalling apps starting from the newest one, you can instead wipe the phone clean via factory reset and then install apps individually. Like the first approach, you have to make sure that you observe how texting works after you install an app.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix Samsung Galaxy Note 5 that can’t send/receive text messages & MMS, more messaging issues [w/ Troubleshooting Guide]

This one’s for Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) owners who are having problems sending and/or receiving text messages and MMS. It also goes to owners who have difficulty using this basic feature.

Galaxy-Note-5-text-mms-problems

Text messaging is a very basic feature and a smartphone as powerful as the Note 5 shouldn’t have issue sending 1Kb worth of data over a cellular network. However, things like this happens all the time and it’s not really about the phone but most of the time about the network, the account of the subscriber or misconfiguration.

If you’re having problems with your phone, try these troubleshooting steps:

Step 1: Check the signal bars immediately – without signal, the phone cannot send or receive messages. If the signal disappeared without apparent reason, it might be a network problem. Call your provider and inquire about it.

Step 2: Reboot your device – if the phone’s signal bars show there’s coverage, then try rebooting your phone just to refresh its memory as well as its connection to the network. For minor coverage issues, this simple procedure is very effective.

Step 3: Try sending a message to your own number – this is the most effective way to know whether or not your phone can send and receive messages. If messages aren’t sent, it might be the Message Center Number that has issues. Call your provider and ask for the correct one and make sure it’s setup on your phone. If messages are send but not received, make sure there’s enough storage space left.

Step 4: For MMS, make sure mobile data is turned on – mobile data is everything when it comes to sending and receive picture messages, texts with pictures and group texts.

Step 5: If mobile data is turned on but MMS messages don’t come through, check the APN settings. Every letter or number or character should conform with the settings of your provider. You may google the correct APN for your phone or call your provider and ask for it.

Furthermore, if you have issues sending SMS and MMS without apparent reason, make sure your account is still in good standing and that it’s not barred from using those services. Your service provider will always be your go-to guy when it comes to these issues.

If you have other concerns, fill up this questionnaire and hit submit to reach out to us. We are always willing to help you fix your issues with your phone. However, we need your cooperation. Make sure you provide us will sufficient information about the problem so that it would be easier for us to help you. You may also visit our troubleshooting page and try to find issues related to yours and use the existing solutions.

Now, here’s the list of the messaging issues I addressed in this post…

  1. Galaxy Note 5 can’t send or receive MMS
  2. Note 5 stopped sending text messages due to coverage issues
  3. Some letters on the keypad doesn’t work
  4. How to get messages preview pop up on lock screen?
  5. Wi-Fi has to be turned off to receive texts with pictures

Galaxy Note 5 can’t send or receive MMS

Problem: I cannot send or receive MMS. This is a new issue to my phone. It is a major problem.  I know that you start by saying that you have addressed this before many times. Did it ever occur to you that this really means that you have failed to address it successfully? I am using the stock app. I regularly use a better app and I want to continue to do so. Just saying “don’t use advanced messaging”  is lame. Simply put it back the way that it was. Please! I do not consider this basic feature optional. Put your programmers in a room and don’t let them out until they have fixed this! — Hal

Answer: Well, Hal, even if we successfully addressed an issue, it’s inevitable that we receive the same complaints from our readers after a few hours since we posted our solution. That’s why, even if we already addressed an issue a hundred times before, we are still obliged to answer questions sent by our readers.

Now, let’s try to solve your problem by asking your series of questions:

  1. Is mobile data enabled in your phone?
  2. If it is, have you checked the APN settings and verify it so that it conforms with the settings with your provider?
  3. If so, what’s the error message you get when you try to send an MMS and failed?
  4. Assuming every setting in your phone is correct, have you tried calling your provider and make sure it’s not an issue with the network?
  5. If it was not a network issue, have you verified your account status to see if there are no bars that prevent you from sending/receiving MMS?
  6. If this issue started just recently, didn’t it occur to you that you may have changed something in your phone that led to it?

As far as MMS is concerned, we end-users can only check if all the settings are correct and if the service still doesn’t work, it’s the provider that has to figure out what the problem is since it has total control over its mobile data network as well as the customer’s account.

We, too, don’t consider this basic feature optional. However, there’s nothing we can do about it since we are not, in any way, affiliated with Samsung. So, if you have better suggestions, call them!

Note 5 stopped sending text messages due to coverage issues

Problem: I am on vacation in San Diego (not in my home carrier area). Suddenly my Note 5 stopped sending text messages.  I followed your trouble shooting all the way through and including a complete factory reset.  It still isn’t sending texts, and now I can’t set up my email account. That error message says try again with network providers default APN. Can you help or do I need to locate an ATT store here in San Diego?

Answer: If your phone was detecting a signal even outside your carrier’s coverage area, you should still have services. And when it comes to text messages, a factory reset isn’t always effective to resolve messaging issues because more often, the problem is with the network.

The best thing you can do for now is call your service provider and ask if you can get a service in the area you’re currently in. If so, ask the rep to setup the APN for you.

Some letters on the keypad doesn’t work

Problem: I have a Note 5 and my phone doesn’t so much lag but I can never get the letter L to work. Never dropped it in water and no damage to phone. I had this problem with the last one. I literally just got this phone and it is already doing it again. My last phone started as the letter A then the L then other spots on the keyboard. Anyone else experience this? If so any fixes?

Troubleshooting: It could have been more helpful to us if you told us the keyboard you’re using if any. I encountered this issue with Swiftkey before; it cause the stock messaging app to lag or freeze for a few seconds resulting to some keys not responding. Clearing the cache and data of the messaging app you use may fix the problem. And if you’re using a third-party keyboard, try disabling it first and use the stock keyboard to see if the problem remains. If so, you need to try to wipe the cache partition and proceed with master reset if it failed.

Delete Note 5 System Cache

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to get messages preview pop up on lock screen?

Question: How do I get my text message alerts to pop up on my screen again?  I dint want to see the content I just want a window to pop up showing I have a text message when a text comes in like it used to when I first got the phone.

Answer: This feature is still in your phone but it may have been disabled that’s why the message preview doesn’t show on the lock screen anymore. To enable it back, go to Apps > Settings > Lock screen and security > Notifications. In that screen, you can choose which apps to show on lock screen.

Wi-Fi has to be turned off to receive texts with pictures

Problem: I am having a hard time when people send me texts with pictures I have to shut off my Wi-Fi to get them. It just started doing it and I don’t know why. Thank you. I don’t want to use up my data ’cause I shut my Wi-Fi off.

Answer: On or off, Wi-Fi has nothing to do with MMS or picture messages. What matters is the mobile data. Just make sure it’s turned on so you can receive MMS. If you don’t want to use up your data then, tell your friends not to send you picture messages because the fact that you’re downloading those pictures means you’re already using up your data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 5 text messaging issues after Marshmallow update

Many #Samsung Galaxy Note 5 (#Note5) owners were anticipating the roll out of the Android 6.0 Marshmallow (#AndroidM) but not everything is smooth sailing after it was installed. In fact, we already received a lot of complaints after the update to the disappointment of the owners and texting problems are among the common issues we got from our readers.

Galaxy-Note-5-text-messaging-problems

Below are some of the text messaging problems sent by our readers. Read on to know more about them and learn how to fix each one so you’ll be ready in case you’ll encounter any of them in the future.

For those who have other issues, makes sure to visit our Note 5 troubleshooting page as we already addressed hundreds of problems with this phone. Find ones that are similar to yours and use the solutions we provided. You may also contact us by completing this questionnaire accurately. All we need is information so we can help you better.

Q: “When I get a text there is no sound notification. My emails are fine. Thanks.

A: Pull down the quick settings screen and hold the sound icon for 2 seconds. A new window will pop up that allows you to adjust volumes of Ringtone, Media, Notifications and System. Just make sure the Notification Volume is set to the highest level. Then, send a text message to your own number to see if the text notification works, if still no, then reboot your phone. If the reboot failed, try booting your device in recovery mode and wipe the cache partition but if that failed either, then backup your data and files and perform the Master Reset.

Q: “Some of my text messages are white in color where I cannot read them, especially if someone sends a special with pic attached to the text.

A: It looks like you are just having problems downloading the picture attached to the text message. In this case, make sure mobile data is enabled in your phone. If it is but the problem remained, then it must be the APN settings that have issues. Call your provider and ask for the correct APN for your phone then ask the rep to walk you through in setting it up.

Q: “I just downloaded android’s new operating system marshmallow, and now my Verizon messages+ will not open or load any new or previous messages. I tried to switch back to the original message app “messages” and that application does not work as well. I thought i maybe had too many message threads so I deleted all but 5 and am still not having any luck with my messages.

A: There’s one common cause to this kind of problem–corrupt cache. So, the first thing you need to do is to delete all system cache. Follow these steps:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the procedure above failed, then backup your data and reset your phone.

Q: “Text messages won’t display or be read anymore through my car’s Bluetooth connection. Before 6.0 my car would notify me and read out my text messages. Now it says text messaging is not supported via Bluetooth on this device.

A: If you ask Samsung about it, the most convenient answer is it’s the car’s Bluetooth that has a problem but it’s clear to you and to us that it’s compatibility issue and unless Samsung does something about it, it will never be fixed. Marshmallow is a huge update and it brings a lot of good things to Note 5 units but if Bluetooth connectivity with your car is more important than it is, then find a technician who can root your phone and re-install the previous firmware.

Q: “I can not send a text without turning the phone off and restarting it. This is my second Note 5 . The first one the finger scan quit working and my backup password would not work so I was locked out. They gave me a new replacement since it had only been 1 week since I purchased new one. The first phone had same issue with texting as well. So either the Note 5 is bad or I have really bad luck and have gotten 2 lemons for phones. Help!

A: Perhaps you did get 2 lemons for a phone or maybe it’s just an issue with the network. We won’t know for sure what the real problem is unless you get the second Note 5 replaced with a new one. However, before contacting your provider about it, try going to Settings > Mobile networks > Network mode > choose WCDMA/GSM (auto connect). Then, tap Network operators > Search networks > choose your carrier and make sure you set it to select your carrier automatically.

After doing all that and the problem still occurs, then have the second unit replaced.

Q: “Since day 1 with this phone all of my text messages do not go through using “messages”. I’ve tried used hangouts and messages + but it doesn’t matter.  My sister has an iPhone and does not receive a lot of my texts. This is frustrating. Is there a fix for this?

A: I’m not quite sure what you meant by “day 1.” If you meant since the first day you got the phone (and I think you’re using it for a few days), then have it replaced immediately. Others may suggest troubleshooting it but for a brand new phone as expensive as it is, it should work without a hitch for the first few days.

If you meant that the text messaging problem started since you installed Marshmallow, there’s a chance it has something to do with provisioning. There are times when devices need to be re-provisioned to regain service and you need to call your provider for that. However, before you actually do that, try doing the master reset because I know the rep will ask you to do it while on the phone. The other reason is why you need to do that is because some data and system caches may have been corrupted during the update process.

Q: “Every time I go to attach a picture or video to a message (stock messaging app) my messaging app freezes up.  I have to close the application and go back into it in order to send the message.  It attaches the media just fine but freezes in the process.

A: It sounds like a typical app crashing issue that can be fixed by clearing its cache and data especially if it started shortly after a firmware update.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “My auto space isn’t working when I use the swype feature on my Samsung keyboard. I’ve tried going into the settings to fix it and even searching “space” in my settings but I can’t find a setting for it like on my old phone. This is a really annoying issue and help would be much appreciated!

Thank you for your time, Amberley.

A: Just update the Swype keyboard to the latest version and it should be fixed. However, if you’re already using the latest version, then try clearing its cache and data to reset it. This procedure is particularly effective to this kind of problem especially if the issue occurred out of the blue without apparent reason. If you just updated your Note 5 to the latest firmware version, you may try wiping the cache partition first and if that won’t work, then you need to do the master reset after you’ve backed up everything:

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “Just updated the marshmallow update and I go to the default messenger for text and it just shows the loading screen.

A: Just clear the cache and the data of the Messages app and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “Since I did the most recent update to marshmallow I have been unable to receive texts via bluetooth. My car (Ford Fusion) would make a notification sound that I had received a text and then give me the option for it to be read over the speaker. Since the update it no longer works.

A: It’s apparently a compatibility issue and Samsung has to do something about it. What you can do to try to fix this problem is to reset the phone. If the problem remains, then have someone re-install the previous firmware version.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter

How to fix your Google Pixel that can no longer send / receive SMS and MMS [Troubleshooting Guide]

  • Understand why your #Google #Pixel can no longer send and receive text messages or #SMS and learn how to troubleshoot it.
  • Learn how to troubleshoot your phone that can no longer send and receive picture messages or #MMS.

Sending and receiving text messages is the most common feature or service any mobile phone can offer. Basic phones does it without a hitch but it’s funny how premium smartphones today like the Google Pixel have issues transmitting small amount of data over the cellular network. We’ve already received a lot of complaints from our readers that are related to the capability of the phone to send and/or receive text messages. So in this post I will tackle two of the most commonly reported issues–can’t send / receive SMS and MMS.

But before anything else, if you have other concerns with your phone, make sure you visit our Pixel troubleshooting page for we have already addressed some of the most common issues reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

How to troubleshoot your Google Pixel phone that can no longer send / receive text messages (SMS)

It’s very unusual for a phone as good as the Pixel not to be able to send and receive text messages but things like this actually happen all the time. So, it’s better that you know how to troubleshoot your phone so that when it happens to you, you know what to do.

Step 1: Reboot your Pixel phone

If it’s the first time that your phone failed to send the text message, then don’t do anything just yet, instead try to reboot your phone. System glitches happen all the time and they occur when you least expect them. More often, they may seem very complex but at the end of the day, a simple reboot can actually fix them.

After the reboot, try to send a text message to your own number. This way, you would know if the phone can successfully send out the message and actually receive it. If the message goes through but not received, then try to check if there’s still enough space in your phone’s internal storage. Remember that text messages are saved in the phone’s internal storage so if there’s not enough space, you won’t be able to download or receive your messages. Deleting some text messages may fix the problem if this is the case.

Step 2: Check the signal bars

After rebooting your phone and you still can’t send nor receive text messages, then check the signal bars to see if your device is getting decent signal because if not, then you will immediately know that it’s a problem with the signal or the reception of your phone.

If the phone isn’t receiving signal, reboot it and then try to see if the Flight Mode is enabled. After verify thing and the phone is still not getting any signal, try to boot your device into safe mode. I encountered some issues wherein some third-party apps can cause loss of signal. So, try to boot your device in safe mode:

  1. Press and hold the Power button until the Google logo appears on screen then release. Allow several seconds for the logo to appear.
  2. With Google logo still on screen, press and hold the Volume down button.
  3. Continue to hold the Volume down button until “Safe mode” appears in the lower-left of the unlock screen then release. This may take up to 30 seconds.

Step 3: Master Reset your Google Pixel

If the problem persists, then you have no other choice but to reset your phone. This will bring the phone back to its default factory settings or a configuration that works. Aside from that, it will wipe out all your personal information so as to protect your privacy. This is in preparation for possible tech checkup. Here’s how you do it:

  1. If your device is on, turn it off.
  2. Press and hold the Volume down button. While holding Volume down, press and hold the
  3. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  4. Press the Volume down button until you highlight “Recovery mode.”
  5. Press the Power button to start recovery mode. You’ll see an image of an Android robot with an exclamation mark (you may also see “No command”).
  6. Press and hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  7. If “Wipe data/factory reset” isn’t highlighted, press the Volume down button until it is. Then press the Power button to select it.
  8. Press the Volume down button until you highlight “Yes” (or “Yes – delete all user data”). Then press the Power button to select it.
  9. After the reset is complete, press the Power button to select “Reboot system now.”
  10. When you’re done, restore your data.

After the reset, try to send a text message to your own number to see if it goes through. If the problem still persists, then the next step might help you.

Step 4: Call your service provider

If you still can’t send / receive text messages after the reset, then it’s time to seek assistance from your service provider. Call tech support and inquire about the status of your account, your credits or anything that might hinder your phone number to send and/or receive text messages.

How to troubleshoot your Google Pixel phone that can’t send / receive picture messages (MMS)

When sending or receiving picture messages or MMS, mobile data is required. Needless to say, the phone must be connected to your provider’s mobile data network to use the service. If you’re having this problem, this is what you’re going to do:

Step 1: Verify mobile data is enabled on your phone

Mobile data is everything when it comes to MMS so it must be the first thing you have to check. Of course, you have to make sure that there are no bars in your account and that you have credits or data left to be used. You can do so by calling your service provider and verifying your account’s status.

To turn cellular network data access on:

  1. Open your device’s Settings app.
  2. Tap Data usage.
  3. Tap Cellular data.

Step 2: Verify that correct APN settings are set in your device

If you’ve already enabled the mobile data and you still can’t send and receive MMS, then it could be the APN Settings that have issues. Access Point Names are necessary so your phone can connect to the data network of your provider. If a single character is missing or incorrectly entered, your device may still not be able to connect to the network and your service would be interrupted or disrupted.

Step 3: Call your service provider

After checking every setting in your phone and the problem still continues, then call your service provider and inquire about your account and if there are issues with the network. If everything looks good network-side, then the problem is with your phone.

Step 4: Reset your phone

If the problem is with your phone and you’ve tried everything, then it’s time to reset your device. Just make sure you backup your data and files before doing it.

  1. Open your device’s Settings app.
  2. Under “Personal,” tap Backup & reset.
  3. Tap Factory data reset and then Reset phone or Reset tablet.
  4. If you have a screen lock, you’ll need to enter your pattern, PIN, or password.
  5. When prompted, tap Erase everything to erase all data from your device’s internal storage.
  6. When your device has finished erasing, select the option to reboot your device.
  7. When you’re done, restore your data. Learn how to restore your data on a Pixel phone.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting