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What to do if you cannot send or receive messages on your Motorola Moto G5 (easy steps)

Deemed as one of the best budget smartphones in 2017, Motorola’s 5-inch octa-core handset, the Moto G5 is packed with much tech along with good performance and jazzed up design. Overall it’s a fantastic device but just like any others not perfect. Evident of this are the number of Moto G5 users raising complaints regarding various issues from battery draining, calling, and texting.

In this post, we will tackle one of the most prevalent problems faced by many owners of the Moto G5 handset and that is with texting. If you too are having troubles sending or receiving texts (SMS) or picture messages (MMS) on the same Motorola phone, then this content might be able to help you out. Read on and find out what causes this problem to occur and what needs to be done in order to fix them.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Why can’t you send or receive SMS or MMS messages on your Moto G5?

Texting problems in mobile devices are often attributed to network errors like when using your device in an area that is already out of your network coverage. Another network-related factor that can cause unavailable or inaccessible network is an outage, either due to scheduled maintenance or sudden technical problems affecting network bases, cellular towers, and network systems. Other people who have encountered similar issue with sending or receiving texts or picture messages found out that the problem was due to a busted SIM card. Incorrect configuration of message settings is also a possible factor to blame especially when the problem started to surface right after altering some options and settings on the phone. Software bugs like faulty updates and bad apps installation can also inflict errors to your phone’s messaging functions.

Potential solutions to fix SMS and MMS problems on your Moto G5

As you can see, there’s a lot of things that you need to consider when dealing with messaging problems not only on the Moto G5 but also with other smartphones out there, Android or iOS. To deal with this issue, I have compiled a rundown of possible solutions and applicable workarounds for you to refer to when you need help in the troubleshooting process.

Before you begin, verify and ensure that your device is connected to your cellular network and that it is getting good signal strength. If not, then you’ll need to deal with network issues first. Otherwise, start whenever you’re all set to troubleshoot software problems your Motorola Moto G5.

First solution: Quit and restart your Messaging app.

The Moto G5 comes with pre-installed messaging apps including Hangouts and Messaging app. If you are using Hangouts as your default messaging app and this is the first time you have trouble sending or receiving SMS or MMS messages, then try to quit the app and then re-launch or open it again. Doing so will refresh the app and clears any minor glitches affecting the app’s functions. Here’s how to force close or quit Hangouts app on your Moto G5:

  1. Touch the All Apps icon from the Home screen.
  2. Touch Settings
  3. Scroll down and touch Apps.
  4. Touch to select Hangouts from the list of apps.
  5. Touch Force Stop.
  6. Then touch OK to confirm.

Go back to the Main/Start screen and then try to launch the Hangouts app again. Create a test message and see if you can now send and receive messages.

Second solution: Restart your phone (soft reset).

A simple restart often resolves minor errors and software issues in mobile devices. It’s possible that your messaging app is glitching and this glitch has prevented the app from performing its main functions to send and receive messages. To make sure this isn’t the case, try to restart your device. For starters, here’s how a soft reset or reboot is done on your Moto G5:

  1. Press and hold the Power button.
  2. Touch Power Off option then tap OK.
  3. Wait for about 30 seconds then press and hold down the Power button again until the device powers on.

When it’s booted up, launch your messaging app then try to see if it’s already working.

If the problem persists after the first restart, then give it another shot probably 3-5 times utmost and see if it yields positive results.

Third solution: Clear app cache and data.

Clearing the app cache wipes out temporary files and frees up memory without affecting your personal settings or information but clearing the app data does. Both these clearing methods are helpful when it comes to eliminating bad segments or corrupted files in the app’s memory that might have caused you this problem. Here’s to clear the messaging app cache and data on your Moto G5:

  1. Tap the All Apps icon from the Main screen.
  2. Scroll to and tap Settings.
  3. Tap Apps.
  4. Swipe to the All tab.
  5. Scroll to and tap the Messaging app you are using.
  6. Tap Clear Cache to wipe out temporary files from the app’s memory.
  7. Tap Clear Data to wipe data stored in the app’s memory.

Once you’re done clearing cache and data from the messaging app, restart your phone and then launch the app again to test of you are now able to send and receive messages as intended.

Fourth solution: Check and install software updates.

Software updates also contain bug fixes. If ever the problem you’re dealing with is inflicted by some bugs, then installing an update will likely fix it. To check for over-the-air (OTA) updates on your Moto G5, follow these steps:

  1. Go to the Start/Main screen and then drag the All Apps icon.
  2. Scroll down to and touch Settings.
  3. Select About phone.
  4. Tap System Updates.

If you see an update notification, follow the onscreen instructions to install the software update. Otherwise, your device’s software is up to date.

When the update is successfully installed, reboot your phone then try to see if your messaging app is already working properly.

Other options

  • Delete suspicious messages. There are messages that embed some malware. The moment you received or open the message, the malware would start to penetrate the messaging system and eventually ruin its functions. If you receive any unusual messages like those from unknown senders with links in them, then that might be the culprit.
  • Manually configure APN settings. APN settings are configured automatically by default and it’s supposed to work. However, things can go wrong eventually so you may need to configure these settings on your device manually. The APN settings may vary between the type of devices and platforms (OS) they’re running on. To ensure you’re using the correct APN settings for your device, be sure to contact your carrier for further verifications.
  • Switch to other messaging apps. To determine whether or not the problem is isolated to the current messaging app you’re using, try to switch to a different messaging app. If you can send and receive SMS and MMS using a different app, then it clearly denotes that the previous app is at fault.
  • Service/repair. If you still cannot send and receive SMS or MMS using any other messaging apps, then it’s likely a more intricate system error or hardware damage. At this point, your last best option is a factory reset (master reset), if not tech service or hardware repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Google Nexus 5 smartphone that can’t send and receive text messages and MMS [Troubleshooting Guide]

  • Read and understand why your #Google Nexus 5 (#Nexus5) can no longer send and receive text messages or SMS out of the blue. Also, learn how to troubleshoot your device in a bid to fix it without any help from a tech.
  • Learn how to troubleshoot your phone that can no longer send and receive MMS messages and know what to do to verify some information that are important to make sure you can use the service.

The Google Nexus 5 has been around for a few years already and we have already received quite a lot issues from our readers and among the most common are texting issues, which cover both SMS (Short Message Service) and MMS (Multimedia Messaging Service). The former is the basic service offered by any cellular phone while the latter requires mobile data as you will be transmitting large amount of data over cellular network.

I will tackle both the sending and receiving issues with the SMS and MMS in this post with the Nexus 5 being the subject of the troubleshooting. If you own this phone and are currently experiencing difficulty sending or receiving text messages, then continue reading below to know more about the problem and learn what you have to do in a bid to solve it.

Before we jump right into our troubleshooting, however, if you have other issues with your phone, make sure you visit our troubleshooting page for we have already addressed some of the most common problems our readers reported with this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot Nexus 5 that won’t send and receive text messages (SMS)

When it comes to SMS issues, here are the things you need to do…

Step 1: Verify your device is getting good reception

Signal is king when it comes to texting and calling and I mean cellular signal. Your device must be connected to the cellular network of your service provider so that it can be provisioned to receive basic services.

By simply looking at the signal indicator at the upper-right portion of your phone’s screen you will know if your phone is getting good reception because if not, it’s possible that there’s a service interruption in your area, flight mode is enabled, the firmware has issues, or your phone has a serious hardware problem affecting radio capabilities.

Try rebooting your device a couple of times and double-check that flight mode is disabled. After doing these, try to see if the device regains reception. You may also try to wipe the cache partition if this issue started after an update, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it.
  8. Note: This may take 10 minutes or more to complete.
  9. Press the Power button to select reboot system now.

You may also want to backup your data and just do the factory reset if your phone is still not getting signal from the tower…

  1. Back up data on the internal memory.
  2. From any Home screen, tap the All apps icon.
  3. Tap Settings.
  4. Scroll to ‘PERSONAL,’ then tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you’ll be prompted to enter your Pattern, PIN, or Password.
  7. Tap RESET PHONE.

Lastly, call your service provider and inquire about possible outage or service interruption in your area.

However, if your phone shows it’s getting good signal, the next step might help.

Step 2: Send a text message to your own number

Sending a message to your own number will tell you immediately if the text went through or not and if it did, did your phone receive it? This troubleshooting method is very practical and fast in determining what the problem really is.

So, if the text was sent successfully and you haven’t received it, proceed to step 5. But if the message wasn’t sent at all, proceed to the next step.

Step 3: Make sure you have enough credits and that your account is in good standing

Making sure you have enough credits is necessary especially if you’re on a prepaid plan. You can call your provider about it or do the other methods your provider told you about to have an overview of your account. If you decided to call your provider, however, you may also inquire about the current status of your account to know if it’s barred from using certain services. All these things can be done with just one phone call.

Step 4: For sending issues, verify your phone has the correct Message Center Number

The Message Center Number is necessary so that your device can successfully send text messages and will be received by the network, then relayed to the rightful recipient. Message Center Numbers are pre-set so if they’re changed or deleted, naturally so, you won’t be able to send text messages but may still receive some from other senders.

Step 5: For receiving issues, make sure your phone still has enough storage left

Remember that text messages are being downloaded and saved in your phone’s internal storage so they also take up space. If you’re fond of taking pictures or recording videos, your phone may have already ran out of space that’s why it can no longer download the messages which may appear as though you’re not receiving them.

Delete some files, uninstall some apps you don’t use anymore, or move some of your files to a computer or the cloud. After doing so, try sending a text message to your own number.

Step 6: Backup data and do the Master Reset

Assuming you’ve already done everything there is to do about text problems, it’s time you reset your device. However, make sure you backup everything you don’t want to lose because they will be deleted during the process.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

If all else fails, send the phone in for checkup.

How to troubleshoot Nexus 5 that can’t send and receive picture messages or MMS

MMS is basically an upgrade of SMS as you are allowed to attach a picture, file or anything with your text message. If you are having issues while sending MMS or if you haven’t received an MMS for several days already, here’s what you need to do…

Step 1: Verify your phone is getting good reception

Again, just by looking at the signal indicator, you can immediately tell if the problem has something to do with the reception. Try to follow the same things I suggested in the first problem above to troubleshoot a no signal issue.

Step 2: Make sure mobile data is enabled

Mobile data has to be enabled to be able to send and receive MMS messages. Your phone must be connected to the Internet via mobile data if you’re trying to transmit text messages with attached files. You may have heard that there are already services that allow you to send MMS via Wi-Fi but if you’re using the native messaging app, mobile data is required.

Step 3: Check the Access Point Name (APN) settings

Assuming mobile data is already enabled in your device and you still can’t send and receive MMS, then you have to double-check if the APN settings has something to do with this issue. The APN is just a bunch of numbers and letters that allows your device to connect to your provider’s mobile network and use the service. Without it or if it has been changed, your phone won’t be able to transmit MMS. You may google the correct APN or go straight to your provider’s website.

Step 4: Call provider to verify account status and credits

If you don’t have enough credits, you may not be able to send and receive MMS as well but the thing is even prepaid subscribers nowadays already have unlimited data usage so the problem must be with the status of your account. To verify your account is still in good standing, call your service provider and inquire about it.

Step 5: Do the master reset

Lastly, if all else fails and you don’t know what to do or have been advised to send the phone in for checkup, then you must backup your data and files and then reset your phone. Doing so will bring the phone back to its original configuration or settings and that might just work.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix common Samsung Galaxy Note 5 text messaging problems

Text messaging is the most basic feature of any cellular phone and it’s very disappointing to know that many owners of high-end smartphones like the #Samsung Galaxy #Note5 are having issues with it.

Galaxy-Note-5-text-messaging-mms-problems

Text messaging actually covers a lot of services as users consider MMS, picture messaging or group messaging as part of it but there’s a big distinction between these things. MMS or attaching pictures and other files to SMS as well as group texts requires mobile data while the simple text messaging doesn’t.

Continue reading to learn more about the texting issues I included in this post.

For more Note 5 problems and solutions, visit our troubleshooting page. You may find other issues helpful to fix your concerns or you may contact us by filling up this questionnaire.


How to turn off predictive text on a Note 5

Problem: Text constantly sends incorrect words.  The software anticipates the wrong word and it isn’t obvious until you send the message.  How can I turn off this feature?

Answer: It’s predictive text and there’s a setting you need to change to turn it off:

  1. From the Home screen, tap Apps.
  2. Find Settings and tap on it.
  3. Touch Language & Input and choose Samsung Keyboard.
  4. Find Predictive Text and turn it Off.

Note 5 plays the notification sound but there are text messages

Problem: I am getting the notification sound that I have a text message but when I check there are not any text messages received.

Answer: It’s actually more of an annoyance than a problem because the fact is there’s a setting that can get rid of that annoying notification sound that plays every few seconds to a few minutes. Go to Settings > Accessibility settings > Notification reminder. From there, you can turn it off, choose the interval between the sound is played or choose apps you want to be notified about.

Note 5 can’t receive MMS or picture messages

Problem: I recently upgraded to the Note 5 and got my husband the same phone we share data and use our WiFi at home. I texted him a picture while I was at work and he never received it. (We also ported the house phone number to his cell via the nice lady at Best Buy), I can send pictures to others but even when I got home I tried again and he still can’t receive pictures.  We’ve rebooted the phones to no avail and Google only had articles about an inability to send pictures. The Note 5 has a battery that can’t be removed so I couldn’t do that to be sure that it properly reset. I appreciate the help.

Answer: Hello ma’am. First of all, make sure that mobile data is enabled in your husband’s phone. While he can connect to the internet through Wi-Fi, mobile data is necessary to send and receive picture messages or MMS. However, if it’s already enabled in his device and he still can’t receive your picture messages, then you should call the provider and ask for the correct APN for your husband’s phone and at the same time ask the rep to help you set it up.

Text messages are sent twice to the same recipient

Problem: Just purchased this new phone and my outgoing text messages keeps sending my messages twice to the same recipient.

Answer: It is a carrier issue and we as end-users can’t do anything to fix it but we sure can report this problem so the carrier or service provider can do appropriate actions to get this taken care of.

Automated Voice Response can’t register touch tone when pressing #

Problem: Just changed from Verizon to AT&T. Keypad makes usual sound after pressing a #; but, when connected e.g. to a company that wants an answer based on keypad # sound, the company’s software doesn’t hear the tone.

Answer: Issues that involve an AVR not being able to recognize touch tones are common to users that use Wi-Fi Calling. So, if you’re using the service, that might be the problem. Try calling the same hotline using the normal phone service (not Wi-Fi Calling) and see if the AVR can recognize the touch tone. If still no, then you should contact the company using a different phone and report the issue. It’s not actually a problem with your phone but with the company’s system and that’s beyond our reach.

Note 5 S Pen has difficulty doing basic functions

Problem: When S Pen is out, a writer screen appears if I’m trying to text, but whatever I write will not transfer to appropriate window screen.  I’ve tried several things to make jump to screen.  This has just started but don’t know if I changed something.  It also happened when I was filling out this form. The only way to get keyboard is to re-holster S Pen. Is this is setting issue?

Answer: It does sound like a bug. Try wiping the cache partition first and if that won’t work, you need to do the reset.

Other recipients aren’t getting contents of text message

Problem: Does not display content of the text message to some people in a group text.

Answer: The problem is on their end. Perhaps their phones can’t receive group messages or they have issues connecting to mobile data, or there may be other restrictions.

Can’t add a contact when trying to send a video through Enhanced Messaging

Problem: When trying to send a video via Enhanced Messaging, after I attach and go to add a contact, it says No Contacts and I can’t even manually enter a number to send. Please advise.

Thanks.

Answer: This service is exclusive to Sprint and even Samsung doesn’t know how to deal with it should it cause issues to its devices. Needless to say, you should contact Sprint about it. While it’s a great new feature, it needs more improvements and only Sprint knows the everything about it.

Is it possible to get delivery reports on Galaxy Note 5?

Question: Want to know if its possible for Note 5 to get delivery reports. See if my text messages are read?

Answer: No. Note 5 doesn’t have that kind of feature or service in its stock messaging app. If you really want to have delivery reports sent to you every time you send a text message, then I suggest you use a third-party that offer such feature. I think Textra has it.

Note 5 lags when texting a specific number

Problem: My Note 5 lags terribly when I text my wife’s Note 5 but works fine when I text someone who has a different phone. I’ve tried the safe mode reset but no luck. Please help!

Answer: It sounds like an issue with a certain and it happens to be your wife’s but the best thing to do to fix it is delete your wife’s contact information from your phone and just create a new with the same info. I hope this works.

Note 5 can’t successfully download MMS

Problem: I can’t download MMS received – possibly from iPhones. Just says ‘downloading for ages, then ‘failed to download’. Texts are OK, just MMS are problematic.

Related Problem: I can’t  send  multimedia messages with my Note 5. This phone is originally from Sprint but doesn’t  work with T-Mobile. Any solution or is there anything I can do? Thank you.

Answer: MMS, picture messages or group texts needs mobile data to be enabled, so check on that one first. If it’s already enabled and you still can’t send or receive MMS, then the issue must be in the APN settings especially if you get a decent coverage. You have to call your provider and ask for the correct APN and set it up on your phone.

Note 5 stock messaging app keeps freezing

Problem: Stock texting app freezes n lags posting a lot of the time but doesn’t affect any other apps using the keyboard.

Answer: It’s probably just a minor app issue. One way to fix it is to clear its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Note 5 doesn’t compress pictures if sent as MMS

Problem: I like to send pictures as well as memes by text. Some of the pictures may be large such as 4mb in size. The Note 5 does not compress the size before sending as my Note 2 did. How can I fix this issue?  Thanks for your help in advance.

Answer: The compression of files sent through mobile data network is done by your provider’s system but it seems that such feature has also been removed as smartphones continue to evolve. So, even if you call your provider about this issue, you’ll just be told about the size limit of files allowed to be transmitter over the network. And the best thing to do is to actually shrink the picture you’re trying to send.

Can’t schedule a text message on a Note 5

Problem: The option to schedule a text message is no longer available. I’ve searched all possible solutions and unable to find anything. Please assist. Thanks.

Answer: It’s because such feature doesn’t exist on some variants, in other words, it’s carrier-dependent. Some users from other networks may still have that feature but you don’t and there’s nothing we can do about it. There is, however, a workaround–use a third-party app that offer such feature. Among the popular options are SMS Scheduler, Text Later and Send it later.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Troubleshoot Samsung Galaxy S7 that can’t send SMS & MMS messages

Text messaging is the most basic service a phone can offer but some of Samsung Galaxy S7 (#Samsung #GalaxyS7) owners complained not being able to send and/or receive SMS and MMS messages. So, in this article, I will look into this problem and will provide some steps you could use to troubleshoot it.

Galaxy-S7-messages-app

There are several factors that could have caused this problem. The purpose of this troubleshooting guide is to know, or at least have an idea, what the problem is so that when it’s something you can’t fix on your own, you know how to tell the technician about it so it would be easier and a lot safer to troubleshoot.

Before anything else, here’s one of the actual messages we received from our readers…

Hi, I am having a hard time sending and receiving MMS through text messaging even though my mobile data is on. I have searched a lot through the internet to look for answers and I saw that APN is also involved in sending and receiving images through text messaging. So, I tried going to Setting>Mobile Networks> APN Settings and I just end up staring at it because there is no way to add or select an APN. And I also found out that I should have the APN settings for sprint which is on the APN names but not selected. What should I do? – Helen

If you have other concerns with your new Galaxy S7, visit our troubleshooting page as we list down every problem we address. Try to find issues that are similar to yours and use the solutions we provided. If they won’t work or if you need further assistance, don’t hesitate to contact us by completing this questionnaire.

Troubleshooting SMS Issues with Galaxy S7

The Short Message Service (SMS) otherwise known as text messaging requires the device to be connected to the cellular network to be able to send small-size data. Thus, it is totally dependent to the quality of coverage the phone gets. The thing is, the problem can range from a simple phone issue to a more complicated network problem and since we cannot rule out the latter without the help of the provider, it’s better to check on the phone first before calling tech support.

Step 1: Reboot your Galaxy S7

If the problem occurred out of the blue without apparent reason or cause, there’s a chance that it’s just a minor glitch in either the firmware or hardware. Things like this happen all the time but they’re very easy to fix and the most common and effective way to address them is the restart.

Step 2: Check the signal bars for coverage

After the reboot and you still can’t sent / receive SMS, then look at the notification bar to see if the phone is still detecting signal from the tower. If the signal bars are full, it means you’re in an area with an excellent coverage, although there are times when service outages occur.

Step 3: If the signals bars show poor coverage, try to go to an open space

In case your device gets poor coverage when inside your room or home, try to go outside to see if the coverage improves. If not, then you might be in an area with poor signal coverage. You need to call your provider and inquire about it because it’s a network issue.

Step 4: If the signal bars show excellent coverage, check the settings of your phone

If your problem is with sending out text messages, then the problem must be with the Message Center Number; it might have been messed up, deleted, edited, etc.

Open your messaging app and tap MORE > Settings > More settings > Text messages > Message center. There should be a number visible to you, copy it and call your provider to confirm if it’s correct or not.

If the Message Center number in your phone is correct and the problem still occurs, then verify there are no bars in your account that hinder you from transmitting text messages.

Step 5: If the signal bars are full but you can’t receive messages

Try to check if there’s enough storage space left in your phone. I understand it’s new but 32GB is easy to fill, in fact, it’s not enough to hold a few full HD movies. My point is, there’s a chance it’s a storage space problem than anything else.

You may want to transfer files over to your microSD card if you have one mounted on your phone.

In case there’s enough storage left, it’s time you cleared the cache and data of the Messages app. You may lose all your SMS and MMS when you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Messages app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 6: If all else fails, perform the master reset

If the problem remained after step 5, then it’s time you brought the phone back to its factory settings. It is also the best way to prepare your phone for checkup or replacement as the reset deletes all your personal information. But before you do that, make sure you backup all your data and then remove your Google account and disengage screen lock so as not to trip the anti-theft feature.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

After the reset and the problem remained, send it in for checkup and possible replacement.

Troubleshooting MMS Issues with Galaxy S7

The first thing you should know about the Multimedia Messaging Service or popularly called as MMS is that it uses mobile data to be able to transmit your messages, pictures, files, etc. Needless to say, the mobile data in your Galaxy S7 should be enabled to connect to your provider’s network. However, your device should be registered in the network and configured properly to be able to use this service.

Services that are commonly referred to as group text, picture messaging, attaching a file to text, sending contact info or Vcards, enhanced messaging, etc. are considered MMS. There has been a lot of confusion about group texting lately; many users think it’s just another form of SMS but it’s not. The moment you group chat, you’re already using data and before I forget, attaching emojis to your text messages will also convert (by default) it into MMS.

Here are some simple steps I want you to do if you’re having issues with this service:

Step 1: Verify that mobile data is enabled in your phone

The moment you’re getting issues sending and receiving MMS, immediately check if mobile data is enabled. It might just save you a lot of time troubleshooting.

Step 2: If mobile data is already enabled, then try rebooting your phone

The very reason for this is to refresh the phone’s memory and close all apps running in the background. If the issue occurred without apparent reason, then it might just be a glitch or an app issue. Restart your phone and see if that makes a difference.

Step 3: Check the APN settings in your phone

Assuming the problem wasn’t fixed by the reboot, then it’s time to check the APN. The Access Point Name is a set of data used by your phone to connect to your provider’s mobile data network. If it has been messed up with or edited, there’s no way for your phone to get service.

If you know the correct APN, go ahead and compare it with the one set in your phone. However, if you don’t know the correct one or if the one set in your device is correct yet you’re still not getting data service, then it’s time you called your provider.

The company may have changed the APN and your phone needs to be reconfigured. Or, there might be some issues with your account.

At this point, your service provider is the one that can help you better.

I hope that this troubleshooting guide can help you fix your Samsung Galaxy S7 SMS and MMS issues. Feel free to leave a comment and I’ll get back to you as soon as I can, or you may contact us through this form.

Text Not Sending Troubleshooting

How to troubleshoot Samsung Galaxy S7 text messaging issues (SMS & MMS)

The text messaging service is one of the very basic feature of a phone. Needless to say, your #Samsung Galaxy S7 (#GalaxyS7) should be able to transmit small amount of data over cellular network without having a problem provided the device is properly provisioned to receive services from your service provider.

Galaxy-S7-messages-app

But the thing is many users have been complaining about not being able to send and receive SMS messages as well as MMS for some reason. We’ll try to look into this problem a little closer as it is one of the most common issues you may encounter if you own a phone.

Before anything else, if you have other issues with your phone, try to visit our S7 troubleshooting page as we already addressed some problems with this device. Try to find issues that are related to yours and use the solutions or troubleshooting procedures we recommended. If you need more help, you may contact us by completing our questionnaire. Please make sure you provide us with relevant information about your problem.

Troubleshooting SMS & MMS Issues with Galaxy S7

In this guide, I will walk you through in ruling out every possible cause why your phone can’t send and/or receive text messages or can’t transmit picture messages or MMS.

Step 1: Check the signal bars

It must be the first thing you should check because you don’t need to do anything in your phone; you just have to look at the status bar to see if your device is receiving service from your service provider. If the signal bars are empty, then you don’t have service. If there is only 1 bar or two, then it’s either there’s something wrong with your phone’s antenna or it’s a network problem. But either way, you have to contact your provider because, in the first place, your phone is brand new and probably just a few days old and secondly, if it’s a network issue, there’s nothing you can do about it.

Step 2: Look for the airplane icon

If flight mode is enabled, the phone won’t be able to connect to any wireless network. Just like step 1, you just have to look at the status bar to see if there’s an airplane icon. If there is, then turn it off so the phone can get wireless services. Press and hold the power key for a few seconds, then toggle the flight mode from On to Off.

Step 3: Now, reboot your phone

A simple reboot can fix a lot of minor problems. So, if the signal bars indicate your device is getting excellent service or if there’s no airplane icon on the status bar, then it’s time you tried rebooting your phone.

During initialization or boot up, the phone will try to reconnect to the network and if successful, the connection would be fresh and more stable and it might just fix the issue.

Step 4: If you can’t send an SMS, check the Message Center Number

The Message Center Number is very important in sending text message. It’s a series of numbers that looks like any ordinary phone number used so that your messages will be sent to the base station or tower your phone is getting signal from. From there, the message will be sorted out and delivered to the recipient. So, basically, without it or if it has been edited and reflects an incorrect series, the device won’t be able to send messages.

Step 5: If you can’t receive text messages, check if there’s enough storage

I understand if you react to this considering your phone is still new and probably you still haven’t used half of the storage. But there have been a lot of issues like this before that points to the storage being the culprit. If you’re the kind of user that takes a lot of photos and videos, save a lot of movies you can watch on the go, or transferred all your files and documents from your previous phone, then try checking the storage. If your phone is running low in storage space, try to free up some by moving your files to your SD card or computer.

Step 6: If you can’t send and receive SMS, try making a call

This step rules out the possibility that it’s a coverage issue as well as a problem with your account. But either you can make an outgoing call or not, you still need to call your provider because it can be an issue with your account. Account-related issues can’t be fixed by subscribers unless you just have to pay some bills to enable your service back.

Step 7: If you can’t send and receive MMS or picture messages

Check the mobile data immediately! It must be turned on so that you can send and receive MMS. If it’s already enabled but you still can’t send/receive MMS, then check the APN setting. The APN or Access Point Name is actually a set of data used so your phone can connect to your provider’s network. If there’s one incorrect character, letter or number, your device can’t connect to the network.

You may google your provider’s APN and see if it conforms with one that’s on your phone but I suggest you call tech support (your provider’s of course) and ask for it just to be sure you got the correct one.

Step 8: If you can’t send group text messages

Just like the previous step, make sure mobile data is turned on and then check the APN because group text is considered MMS. The same thing goes for text messages with attached pictures or files, SMS with emojis and other special characters.

If all these failed, call your service provider NOT Samsung because your carrier will be able to help you better. There hasn’t been any reports of major antenna or reception issues so if you have this issue, it’s probably a network issue.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 cannot download picture messages or MMS & other texting issues

More and more #Samsung Galaxy S7 (#GalaxyS7) owners are complaining not being able to send and receive text messages while others are having issues transmitting texts with attached pictures or #MMS. We’ve been receiving complaints from our readers each week about these issues and we’ve actually addressed them several times already but since there are still people who need our help, we just can’t stop.

Galaxy-S7-text-messaging-issues

So, in this post, I will address some of the text messaging issues we received including an issue with the Galaxy S7 that cannot seem to download a text message that has an attachment. The second problem is about group messaging. According to our reader, the recipient of his message is receiving it as a simple SMS and not as a group message.

Read on to learn more about the problems I cited here and how to deal with them. You may encounter one of them in the future so it’s better that you already know what to do just in case.

For those who have other issues, make sure you visit our S7 troubleshooting page as we’ve already addressed a lot of issues since the device was released. Find ones that are similar to yours and use the solutions or troubleshooting guides we provided. You may also contact us in case you need further assistance by completing our Android issues questionnaire.

Galaxy S7 cannot download a text message with an attachment

Problem: I purchased this phone on Saturday.  Sunday I received a text message with a 1KB attachment.  It would not download and kept giving an error message.  All the “helps” I could find online said to restart, delete previous MMS, clear downloads or reset it to factory setting.  I have nothing to delete and the dang thing has only been used for 28 hours!  So what can be done?!

Answer: Apparently, we’re talking about MMS here and there’s one requirement  before you can send/receive this kind of messages: mobile data. That being said, here are the things you have to do to troubleshoot this problem:

  1. Make sure mobile data is enabled in your S7. While others believe Wi-Fi is needed to send MMS, it’s not. Regardless whether you have a Wi-Fi connection or not, if mobile data is enabled, you should be able to send and receive text messages with attachments.
  2. If mobile data is already enabled, then it’s the APN that has a problem. To be able to connect to your provider’s mobile data network, there are settings that have to be set on your phone but more often, owners don’t know the correct settings but you can always visit your provider’s website to find the APN for your phone.
  3. If you don’t know how to set up the APN, then call tech support. I’ve been a tech support for wireless companies for years and this problem can easily be fixed if owners would call the hotline and ask for help. You will be walked through in setting it up on your phone.

I believe these are the only things you need to do to make MMS sending and receiving work on your device.

Recipient gets the text as a private message and not as a group conversation

Problem: When I reply to a group message, even when the group message button is checked, my message goes to a private message and it sends it more than once to that person. I can see on my phone that it is in my group message but that person cannot. On his end, it’s not on the group conversation.

Answer: Have you ever thought that maybe the problem in on his end? Because the way I see it, his phone wasn’t set to receive group conversations as group conversations. On your end, there’s only one way to verify if the message was sent as a sort of individual message or a group conversation and you already mentioned that it shows like the latter and that the setting for group conversation has already been ticked on your phone’s settings. It is therefore obvious the issue isn’t on your phone but his and I’m sorry we cannot just provide a solution for it for one obvious reason; we don’t know his phone.

 

Galaxy S7 slows down when owner sends and receives text messages

Problem: Hi. Thing is, when I am texting messages, my phone will get very slow, I can’t send message after message, like on iPhone, I need to wait for the 1st message to be sent and then write the other one. Also, if somebody is sending me messages one after each other my phone will freeze a little bit and won\t allow me to write ’til I have not received the message. I had the same problem with S5, still struggling to find a solution.

Answer: Text messages are sent in a matter of seconds provided you have a decent service coverage. The thing is if this thing has already been happening since day 1, then that’s the way the phone works and there’s nothing we can do about it.

I’m not sure how many seconds the phone freezes when messages are sent or received but if this problem started just recently, you may want to clear the cache and data of the messaging app you’re using. If that doesn’t work, then perhaps it’s time you reset your phone and bring it back to it factory defaults.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Owner can’t seem to scroll up when typing a text message on Galaxy S7

Problem: When typing a text, I am unable to scroll back up and read through the text before sending. I used to be able to review my text before sending on my GS5, but the GS7 doesn’t seem to allow review via scrolling back thru the text. Is there a setting or something that will allow this?

Answer: I’m not really sure what messaging app you’re using but if it’s the stock Messages app, then you should be able to swipe down on the text field itself to scroll up and review your message before sending.

There’s no special setting for it because it’s always enabled for convenience. If you really can’t scroll up and down by swiping on the text field, then it might be just a glitch with the app. With this, try to clear the cache and data of the Messages app. It might fix it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Galaxy S7 auto converts SMS to MMS with phone numbers appearing like email addresses

Problem: When receiving texts from certain people, who are in my contacts, it shows up as a phone number email address combo.  Like [email protected]  When it does this, it auto converts the message, no matter how small, to an mms message.  Then it will not let me respond directly, telling me there is a server error.  So i have to go out and then make a new text with their name on it. I use Metro PCS.

Answer: It seems like those messages have been sent to you as MMS and not just some simple text messages. Therefore, they are received as MMS and the contact information that appears is like the ones you’re seeing on your phone. We cannot control people if they want to send MMS to you instead of SMS. The only downside to this is that you cannot quickly reply but I think you can manage.

Galaxy S7 Messages app screen goes white and messages disappear

Problem: I recently have started having issues in my Samsung texting app. When I use an emoticon, and hit send the next screen goes white and I cannot see responses or even the text I sent. I have to close out of the app, and open it back up to see and/or send another text. I noticed this in the past week. I’ve tried to restart the phone a couple times, but it continues to happen.

Answer: Apparently, it’s not normal for the Messages app to do such thing and it can be just a minor glitch or bug in the app. I suggest you try to clear the cache and data of the app to see if that helps, if not, then you have to choice but to reset your phone but you need to backup your data and files before following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Galaxy S7 text messages aren’t organized chronologically

Problem: My received texts will show up before my last sent one. When I receive a response, it shows up as if it was received before my text sent. I hope that makes sense. So even though the last message in the conversation  was from some one else, mine reads as the last. It’s just not organizing the responses chronologically. 

Answer: It has something to do with the time and date in your phone. So, make necessary adjustments to them and make sure you choose the correct time zone.

Once you’ve made necessary corrections on the time and date, you will start receiving messages in their proper order, however, the messages you already received before you made the corrections will remain as is. It’s up to you if you delete them or not.

Galaxy S7 is receiving random picture messages

Problem: I get random picture messages. But I know the person did not send it, it is normally a picture I have seen before and screen shot myself or one that had been sent to me in the past. But the person my phone says sent it to me isn’t always the person I had the initial picture messaging with. A restart of my phone does not remove the message.

Answer: The thing is you’re the recipient and there’s nothing we can do if the phone that sends the message keeps sending you random picture messages…well, unless you blacklist the number. That, of course, isn’t practical if you’re in constant communication with the owner of the phone. Apparently, the problem isn’t with your device but the sender’s and we really can’t help if we don’t know the model of the phone. Perhaps you can tell that person to contact us so that we can provide solutions or troubleshooting guides.

Certain number can’t receive text messages from a Galaxy S7

Problem: I can receive text messages from my mother’s phone but she can’t receive them from me and it’s not an issue with text to any others.

Answer: Just like what I said in the previous issues, we cannot provide a solution if we don’t the phone we’re troubleshooting. Apparently, the issue isn’t with your S7 but your mother’s phone and it seems like she inadvertently blocked or blacklisted your number that any messages from you will be treated like spam and aren’t displayed in the inbox. Tell her to check her phone’s settings.

Galaxy S7 can no longer send text messages with attached pictures

Problem: I couldn’t figure out what Android version I have first of all,  but my problem is this,  I can no longer send a picture text unless I use the Samsung filled sharing and it’s driving me crazy,  I need to get step by step directions on how to solve this issue as I must be the village idiot,  I tried going in my phone looking how to enable Mobile data or check to see if it was enabled I can not for the life of me figure out how to do this,  could you please help,  my phone worked fine till this stupid last update,  thank you! — Theresa

Answer:  Don’t worry about the version of Android your phone is currently running, Theresa. It doesn’t actually matter because your problem is about mobile data that might have been disabled. To enable mobile data, follow these simple steps:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and touch Data Usage.
  4. Tap Mobile data switch to ON.

After you enabled mobile data and you still can’t send or receive picture messages, call your service provider as it has something to do with the APN settings. The representative will walk you through in setting it up on your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Quick fixes to Samsung Galaxy S6 Edge text messaging problems after Marshmallow update

The #Samsung Galaxy S6 Edge (#GalaxyS6Edge) is among the few devices that received the most anticipated Android 6 Marshmallow (#AndroidM) update. But instead of fixing previously reported problems, the new firmware added more issues. Here is some of the text messaging (covers both SMS and MMS) problems we received from our readers:

  1. Galaxy S6 Edge sends text messages to work email, fast battery drain
  2. Text messages come up blank on recipients’ phones
  3. Text messages bear incorrect timestamp, not in chronological order
  4. Text messages are converted to MMS and take time to download
  5. Galaxy S6 Edge can’t receive text messages from iPhone users
  6. S6 Edge didn’t receive all text messages from sender
  7. Can’t send / receive MMS on the new Galaxy S6 Edge
  8. Galaxy S6 Edge won’t send longer text messages
  9. Galaxy S6 Edge hasn’t been receiving group messages
  10. Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Galaxy-S6-Edge-text-messaging-problems-marshmallow

For those who have other issues, visit our Galaxy S6 Edge troubleshooting page. There were already hundreds of problems we addressed. Find issues that are similar to what you have and use the solutions we suggested. If they don’t work, then feel free to contact us by competing this questionnaire.


Galaxy S6 Edge sends text messages to work email, fast battery drain

Problem: Purchased an S6 Edge recently and it creates a new email message every time a text message is received. How do I stop this?

Also, the battery is dying within 6 hours. I’ve tried several solutions suggested on line but it continues to occur.  Looks like email synch, screen and android system are causing the most drainage. Also, How do I do a soft reboot on a S6 (no external battery)?  Thank you.

Troubleshooting: As to the text messages being automatically sent to your work email, there’s a sync you need to disable for that:

  1. Open the stock Email app.
  2. Tap More
  3. Choose Settings
  4. Select your work account
  5. Scroll down to Exchange ActiveSync Settings
  6. Turn Sync Messages off

As to the battery drain issue, try changing the sync frequency. Lastly, to do the soft reboot or force restart, just press and hold the Volume Down and Power buttons for 20 seconds. That will do.

Text messages come up blank on recipients’ phones

Problem: Hi I can’t send texts they always come up blank on other peoples phones they know who sends the message because it comes up with my name and that is it how do i go about fixing this problem.

Suggestion: Let’s make this clear; you can sent text messages but the people you’re texting to receive blank messages. I think the problem is on their side especially if your messages are being converted to MMS like when you use emoji or attach a picture. Try sending out a text message with only two or three words in it without emoji or picture. If they can receive it correctly, then that’s the case. Otherwise, you should call your service provider.

Text messages bear incorrect timestamp, not in chronological order

Problem: The messages I receive are timestamped 1 hour behind from what I text, and messes up the order of the text, that all the sender does texts as above mine. It makes it very cumbersome to read. 

Solution: This problem occurs when your phone’s time and/or date wasn’t set correctly. Go to system settings and make sure both Automatic Date and Time, and Automatic Time Zone are enabled. That should take care of the problem.

Text messages are converted to MMS and take time to download

Problem: Long text messages from other people are turning into a MMS message on my phone, that are too big to download. So I’m unable to read the texts.

Suggestion: The fact is, the messages were converted on the sender’s phone and transmitted over the network as MMS and your phone receives them as such. They take time to download because of the size but if you can download them just fine, then you’re good. Otherwise, make sure mobile data is enabled in your phone and that there are no bars in your account. If you need more help, you should contact your service provider because it’s either a network problem or the APN settings.

Galaxy S6 Edge can’t receive text messages from iPhone users

Problem: I have the Galaxy S6 Edge.  Recently I have not been receiving text messages sent to me by friends with iPhones.  Is there any way to fix this?  I would assume it’s a problem on my end as I can’t receive messages from multiple people and on their end it states that the messages were sent successfully.

Troubleshooting: First of all, verify if you can receive text messages from non-iPhone users because if not, it’s more of a service issue than anything else and you need to call your service provider for that.

However, if you recently just transferred from iPhone to the S6 Edge and brought your old number with you, you need to deregister it from iMessage. Here’s the link to Apple’s tutorial page.

S6 Edge didn’t receive all text messages from sender

Problem: Not receiving all of my text messages. I was having a conversation and only received one of the 5 messages. The next morning I followed up and the person sent me a screenshots of the rest of the conversation. Now I wonder what else I’m missing! How do I fix this?

Troubleshooting: How many times did it happen? If it happened just one time, then it was probably just because of rare service issue. Problems like this happen all the time anywhere in the world. However, if it keeps happening, then it’s time you contacted your service provider. It’s not normal anymore.

Can’t send / receive MMS on the new Galaxy S6 Edge

Problem: Cannot send MMS or see MMS sent to me. I just replaced my Samsung Galaxy S6 Edge after having the issues with SMS  & calls not going through. Have only had my new S6 Edge a week & there have already been 3 software updates. MMS stopped working after 2nd software update. When I send a picture it says “sending” then immediately says “cancelled” & then “network error” as it keeps trying to send. My yahoo email also stopped loading through Gmail app on 2nd of having phone.

Troubleshooting: Just make sure mobile data is turned on in your phone as it’s necessary for picture messages or MMS. If it’s already enabled but you still couldn’t send and/or receive MMS, it must have something to do with the APN settings. You can try to google the correct APN that T-Mobile is using on its network, you can call tech support and ask for it just to be sure you get the correct one. Once APN has properly been setup in your phone, it should work with the MMS.

Galaxy S6 Edge won’t send longer text messages

Problem: My phone won’t send longer text messages  (not sure exact characters) and I can’t find a setting to change anywhere. I have to split longer messages into 2 or 3 and then they send fine. Never had this problem before. And using same  sim  card and carrier as with previous phone. Thanks for your help in advance! — Lauren

Answer: Text messaging or SMS is limited to 160 characters only, however, users can type messages longer than that but once sent, the message will be split into multiple messages. There’s nothing we can do about this. But if you really don’t want your messages split, I suggest you use MMS instead.

Galaxy S6 Edge hasn’t been receiving group messages

Problem: For as long as I can remember I have not been receiving texts from my friends in group chats I am a participant.  I have tried using message plus, message, and go sms pro and have tried doing a soft and factory reset. Nothing has fixed this. I also did research and read it could be something with imessage.  I went to deregister I message and it said my phone number wasn’t linked to that.

Troubleshooting: Apparently, it’s not about iMessage, thanks for ruling that out. Now, group messages are actually considered MMS. That said, you need to enable mobile data in your phone so you can send and receive or join in a group conversation. If it’s already enabled and the problem persists, there must be something wrong with the APN settings. Call your provider and ask for the correct one.

Only 20 contacts allowed in group conversation in Galaxy S6 Edge

Problem: I’ve just got it and main reason was for text message to groups. I tried to send a message to groups but it only limits to 20 contacts max, where is older versions of Samsung didn’t is there any way to adjust group text limit?

Answer: This is one of those things that we really can’t do something about. For more information on this, I suggest you call your service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Google Pixel 2 XL that cannot send or receive MMS or multimedia messages? [Troubleshooting Guide]

This post tackles MMS problem on a particular device — the new Google Pixel 2 XL. Surfacing among the most prevalent issues faced by mobile device users to date is on messaging. Despite the fact that modern messaging apps are designed to be as robust as possible, many people still end up having some troubles like being unable to send or receive messages either SMS (text) or MMS (multimedia).

The latter seems more widespread given that MMS messaging involves a number of factors to work like network connection, mobile data, and other features to be enabled. Thus if something goes wrong with any of its associated factors, the messaging service itself becomes problematic. If by any chance you are having trouble sending or receiving MMS on the same Google device, then this post is for you. Read on to find out the possible causes and solutions to MMS sending and receiving problem on your Pixel 2 XL.

Before we move on, if you have other issues with your phone, visit our Pixel 2 XL troubleshooting page as we have already addressed some of the most common issues with this device. Find problems that may be similar to yours and use the solutions or workarounds we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Possible reasons why your Google Pixel 2 XL is unable to send or receive MMS

As mentioned earlier there are things that you need to consider checking and doing in order to use MMS messaging on your device as intended. All these are common MMS requisites regardless of which device you are using for as long as it supports MMS messaging.

To make things quicker, here is a list of possible reasons as to why you cannot send or receive MMS on your device. Consider looking into each of these factors when troubleshooting the problem on your end.

  • Phone is not set up for MMS messaging. Your device needs to be configured with MMS messaging functions enabled for you to be able to send and receive MMS. Contact your service provider for the correct information to enter during the MMS configuration on your device.
  • Picture is broken or corrupted. If the attached file is broken or corrupted, you are most likely to get an error when sending the message. When receiving, the attachment is most likely not viewable because it is broken in the first place. Should this be the case, try recreate the message with the file attachment then send it again.
  • Mobile data is disabled on your device. One of the requisites for multimedia media messaging to work is mobile data. It has to be enabled on your device.
  • Data roaming is turned off. If you can’t send or receive on your device while travelling internationally, it is possible that you haven’t turned on data roaming feature on your device. That being said, verify and ensure that data roaming is enabled on your phone.
  • Error on the receiving end. There are also some cases where the error on the receiving end. In this case, something needs to be configured or done on the recipient’s device.

As you can see, all probable causes are software-related. This denotes a higher chance for you to be able to fix the problem on your end. All you need is to try some workarounds until you get MMS messaging to work properly on your device. Read on to learn your options.

Potential solutions to MMS problems on your Google Pixel 2 XL

Here’s a rundown of possible solutions to various types of picture messaging (MMS) issues on your device. Test your device after performing each of the following methods to see if MMS is already working as intended.

Verify and ensure that you can make a voice call. If you can’t, then you need to deal with that problem first. Once that is fixed, you will most likely be able to send and receive MMS or picture messages on your phone.

Quit the Messaging app then relaunch

Just like other mobile apps, the Messaging app can also succumb into minor issues inflicted by some bugs or random software glitches. To rectify this problem, try to quit the app and then restart it. Doing so gives the messaging app a fresh start. The closing and re-opening trick has already done wonders to many people who were dealing with apps problems in mobile devices. So you might want to consider taking your chance and give it a try.

Reboot your Google Pixel 2 XL (soft reset)

If restarting the messaging app won’t do any good, try to perform a soft reset on your Google Pixel 2 XL. A soft reset is equivalent to a reboot. It doesn’t affect any of your critical data on the phone so it’s a safe process to begin with.

  • To do so, press the Power button for a few seconds then tap Power off. Wait for about 30 seconds then press the Power button again until the device boots up.

In the case where the display is frozen as the messaging app gets unresponsive, you can do a force restart which is done by pressing the Power button for about 20 seconds or until the device power cycles. Just like a soft reset, no data will be affected in the latter restart process so it is also safe. After the reboot, launch the messaging app then create a test MMS to send and receive. See if it’s already working this time.

Clear app’s cache and data

Temporary files that are stored as cache in your messaging app’s memory can become corrupted at times. When this happens, the entire messaging function can be affected. To rule this out from the possible culprits, try to clear cache and data of your messaging app, restart the app and then try to create a test MMS message to send and receive. Follow these steps to clear the messaging app’s cache and data on your Google Pixel 2 XL:

  1. Tap Settings.
  2. Tap Apps & Notifications.
  3. Tap See All Apps.
  4. Scroll to and tap to select the Messaging app that you want to clear cache and data from.
  5. Tap Storage.
  6. Tap Clear Cache or Clear Data.

Remember that Clear Data option will affect data from the messaging app including account usernames and passwords.Be sure to take note of this information beforehand.

Reset network settings on your Google Pixel 2 XL

MMS messaging involves and requires an active network connection for it to work properly. If something goes wrong with your mobile network like when your device has no network coverage or unable to acquire signal from the network, MMS messaging is likewise problematic. To fix any network problems inflicted by incorrect network settings, you can do a network settings reset. Here’s how it’s done:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Network settings reset from the given options.
  5. Tap Reset Settings.
  6. If prompted, enter the device’s password, PIN, or pattern for security.
  7. Tap Reset Settings again to confirm reset.

If necessary, reboot your device after the network settings reset then try sending/receiving MMS again.

Perform a factory reset (optional)

This reset should only be considered among the last options if all else failed to fix the problem and that you’re still unable to send or receive MMS on your device after trying all possible means to fix it. It is a tedious process since it will wipe everything from your device and then you will need to setup your device again afterwards. On the positive note, you’ll most likely be able to obtain solution and get MMS messaging back to work properly on your Pixel phone. If you wish to proceed with a factory reset, then here’s how it’s done using the Settings menu:

  1. Tap Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Factory data reset from the given options.
  5. Tap Reset Phone.
  6. If prompted, enter your device’s passcode, PIN, or pattern to continue.
  7. Tap Erase Everything to confirm.

Another way to factory reset your Google Pixel 2 XL is through the hardware keys. This method is applicable when resetting unresponsive device.

  1. Power off your device completely.
  2. Press and hold the Power and Volume Down buttons simultaneously until the bootloader mode (represented by an Android with Start on it) appears. Release both buttons at once when you see this image.
  3. Use the Volume buttons to highlight or select Recovery mode from the given option.
  4. Press the Power button to confirm selection.
  5. The device will then flash the Google start screen briefly and then restarts in Recovery mode.
  6. If prompted with an image of a broken Android bot with No Command label on the screen, press and hold the Power button, and press the Volume Up button once then release the Power button.
  7. Select Wipe data/factory reset option from the Android Recovery screen. Use the Volume buttons to select the option.
  8. Select Yes.
  9. Wait until the factory data reset process is finished. It can take several minutes depending on the amount of data there is to reset.
  10. Select Reboot system now then wait for your device to boot up completely.

After the restart, you can proceed with the initial setup.

Seek More Help

Escalate the problem to Google Support if none of the aforementioned solutions is able to fix it. It might be a more complex problem in the software that needs to be dealt with an official software update. Do the same especially if the MMS problem starts after installing a new Android update on your device. It might be a serious post-update issue that requires an official fix patch from Google.

Or you can also contact your service provider/carrier to verify that everything is good with your account and that network services are all up.

Posts you may also like to read:

How to fix your Google Pixel that can no longer send / receive SMS and MMS [Troubleshooting Guide]

  • Understand why your #Google #Pixel can no longer send and receive text messages or #SMS and learn how to troubleshoot it.
  • Learn how to troubleshoot your phone that can no longer send and receive picture messages or #MMS.

Sending and receiving text messages is the most common feature or service any mobile phone can offer. Basic phones does it without a hitch but it’s funny how premium smartphones today like the Google Pixel have issues transmitting small amount of data over the cellular network. We’ve already received a lot of complaints from our readers that are related to the capability of the phone to send and/or receive text messages. So in this post I will tackle two of the most commonly reported issues–can’t send / receive SMS and MMS.

But before anything else, if you have other concerns with your phone, make sure you visit our Pixel troubleshooting page for we have already addressed some of the most common issues reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

How to troubleshoot your Google Pixel phone that can no longer send / receive text messages (SMS)

It’s very unusual for a phone as good as the Pixel not to be able to send and receive text messages but things like this actually happen all the time. So, it’s better that you know how to troubleshoot your phone so that when it happens to you, you know what to do.

Step 1: Reboot your Pixel phone

If it’s the first time that your phone failed to send the text message, then don’t do anything just yet, instead try to reboot your phone. System glitches happen all the time and they occur when you least expect them. More often, they may seem very complex but at the end of the day, a simple reboot can actually fix them.

After the reboot, try to send a text message to your own number. This way, you would know if the phone can successfully send out the message and actually receive it. If the message goes through but not received, then try to check if there’s still enough space in your phone’s internal storage. Remember that text messages are saved in the phone’s internal storage so if there’s not enough space, you won’t be able to download or receive your messages. Deleting some text messages may fix the problem if this is the case.

Step 2: Check the signal bars

After rebooting your phone and you still can’t send nor receive text messages, then check the signal bars to see if your device is getting decent signal because if not, then you will immediately know that it’s a problem with the signal or the reception of your phone.

If the phone isn’t receiving signal, reboot it and then try to see if the Flight Mode is enabled. After verify thing and the phone is still not getting any signal, try to boot your device into safe mode. I encountered some issues wherein some third-party apps can cause loss of signal. So, try to boot your device in safe mode:

  1. Press and hold the Power button until the Google logo appears on screen then release. Allow several seconds for the logo to appear.
  2. With Google logo still on screen, press and hold the Volume down button.
  3. Continue to hold the Volume down button until “Safe mode” appears in the lower-left of the unlock screen then release. This may take up to 30 seconds.

Step 3: Master Reset your Google Pixel

If the problem persists, then you have no other choice but to reset your phone. This will bring the phone back to its default factory settings or a configuration that works. Aside from that, it will wipe out all your personal information so as to protect your privacy. This is in preparation for possible tech checkup. Here’s how you do it:

  1. If your device is on, turn it off.
  2. Press and hold the Volume down button. While holding Volume down, press and hold the
  3. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  4. Press the Volume down button until you highlight “Recovery mode.”
  5. Press the Power button to start recovery mode. You’ll see an image of an Android robot with an exclamation mark (you may also see “No command”).
  6. Press and hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  7. If “Wipe data/factory reset” isn’t highlighted, press the Volume down button until it is. Then press the Power button to select it.
  8. Press the Volume down button until you highlight “Yes” (or “Yes – delete all user data”). Then press the Power button to select it.
  9. After the reset is complete, press the Power button to select “Reboot system now.”
  10. When you’re done, restore your data.

After the reset, try to send a text message to your own number to see if it goes through. If the problem still persists, then the next step might help you.

Step 4: Call your service provider

If you still can’t send / receive text messages after the reset, then it’s time to seek assistance from your service provider. Call tech support and inquire about the status of your account, your credits or anything that might hinder your phone number to send and/or receive text messages.

How to troubleshoot your Google Pixel phone that can’t send / receive picture messages (MMS)

When sending or receiving picture messages or MMS, mobile data is required. Needless to say, the phone must be connected to your provider’s mobile data network to use the service. If you’re having this problem, this is what you’re going to do:

Step 1: Verify mobile data is enabled on your phone

Mobile data is everything when it comes to MMS so it must be the first thing you have to check. Of course, you have to make sure that there are no bars in your account and that you have credits or data left to be used. You can do so by calling your service provider and verifying your account’s status.

To turn cellular network data access on:

  1. Open your device’s Settings app.
  2. Tap Data usage.
  3. Tap Cellular data.

Step 2: Verify that correct APN settings are set in your device

If you’ve already enabled the mobile data and you still can’t send and receive MMS, then it could be the APN Settings that have issues. Access Point Names are necessary so your phone can connect to the data network of your provider. If a single character is missing or incorrectly entered, your device may still not be able to connect to the network and your service would be interrupted or disrupted.

Step 3: Call your service provider

After checking every setting in your phone and the problem still continues, then call your service provider and inquire about your account and if there are issues with the network. If everything looks good network-side, then the problem is with your phone.

Step 4: Reset your phone

If the problem is with your phone and you’ve tried everything, then it’s time to reset your device. Just make sure you backup your data and files before doing it.

  1. Open your device’s Settings app.
  2. Under “Personal,” tap Backup & reset.
  3. Tap Factory data reset and then Reset phone or Reset tablet.
  4. If you have a screen lock, you’ll need to enter your pattern, PIN, or password.
  5. When prompted, tap Erase everything to erase all data from your device’s internal storage.
  6. When your device has finished erasing, select the option to reboot your device.
  7. When you’re done, restore your data. Learn how to restore your data on a Pixel phone.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

Fix Samsung Galaxy Note 5 that can’t send/receive text messages & MMS, more messaging issues [w/ Troubleshooting Guide]

This one’s for Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) owners who are having problems sending and/or receiving text messages and MMS. It also goes to owners who have difficulty using this basic feature.

Galaxy-Note-5-text-mms-problems

Text messaging is a very basic feature and a smartphone as powerful as the Note 5 shouldn’t have issue sending 1Kb worth of data over a cellular network. However, things like this happens all the time and it’s not really about the phone but most of the time about the network, the account of the subscriber or misconfiguration.

If you’re having problems with your phone, try these troubleshooting steps:

Step 1: Check the signal bars immediately – without signal, the phone cannot send or receive messages. If the signal disappeared without apparent reason, it might be a network problem. Call your provider and inquire about it.

Step 2: Reboot your device – if the phone’s signal bars show there’s coverage, then try rebooting your phone just to refresh its memory as well as its connection to the network. For minor coverage issues, this simple procedure is very effective.

Step 3: Try sending a message to your own number – this is the most effective way to know whether or not your phone can send and receive messages. If messages aren’t sent, it might be the Message Center Number that has issues. Call your provider and ask for the correct one and make sure it’s setup on your phone. If messages are send but not received, make sure there’s enough storage space left.

Step 4: For MMS, make sure mobile data is turned on – mobile data is everything when it comes to sending and receive picture messages, texts with pictures and group texts.

Step 5: If mobile data is turned on but MMS messages don’t come through, check the APN settings. Every letter or number or character should conform with the settings of your provider. You may google the correct APN for your phone or call your provider and ask for it.

Furthermore, if you have issues sending SMS and MMS without apparent reason, make sure your account is still in good standing and that it’s not barred from using those services. Your service provider will always be your go-to guy when it comes to these issues.

If you have other concerns, fill up this questionnaire and hit submit to reach out to us. We are always willing to help you fix your issues with your phone. However, we need your cooperation. Make sure you provide us will sufficient information about the problem so that it would be easier for us to help you. You may also visit our troubleshooting page and try to find issues related to yours and use the existing solutions.

Now, here’s the list of the messaging issues I addressed in this post…

  1. Galaxy Note 5 can’t send or receive MMS
  2. Note 5 stopped sending text messages due to coverage issues
  3. Some letters on the keypad doesn’t work
  4. How to get messages preview pop up on lock screen?
  5. Wi-Fi has to be turned off to receive texts with pictures

Galaxy Note 5 can’t send or receive MMS

Problem: I cannot send or receive MMS. This is a new issue to my phone. It is a major problem.  I know that you start by saying that you have addressed this before many times. Did it ever occur to you that this really means that you have failed to address it successfully? I am using the stock app. I regularly use a better app and I want to continue to do so. Just saying “don’t use advanced messaging”  is lame. Simply put it back the way that it was. Please! I do not consider this basic feature optional. Put your programmers in a room and don’t let them out until they have fixed this! — Hal

Answer: Well, Hal, even if we successfully addressed an issue, it’s inevitable that we receive the same complaints from our readers after a few hours since we posted our solution. That’s why, even if we already addressed an issue a hundred times before, we are still obliged to answer questions sent by our readers.

Now, let’s try to solve your problem by asking your series of questions:

  1. Is mobile data enabled in your phone?
  2. If it is, have you checked the APN settings and verify it so that it conforms with the settings with your provider?
  3. If so, what’s the error message you get when you try to send an MMS and failed?
  4. Assuming every setting in your phone is correct, have you tried calling your provider and make sure it’s not an issue with the network?
  5. If it was not a network issue, have you verified your account status to see if there are no bars that prevent you from sending/receiving MMS?
  6. If this issue started just recently, didn’t it occur to you that you may have changed something in your phone that led to it?

As far as MMS is concerned, we end-users can only check if all the settings are correct and if the service still doesn’t work, it’s the provider that has to figure out what the problem is since it has total control over its mobile data network as well as the customer’s account.

We, too, don’t consider this basic feature optional. However, there’s nothing we can do about it since we are not, in any way, affiliated with Samsung. So, if you have better suggestions, call them!

Note 5 stopped sending text messages due to coverage issues

Problem: I am on vacation in San Diego (not in my home carrier area). Suddenly my Note 5 stopped sending text messages.  I followed your trouble shooting all the way through and including a complete factory reset.  It still isn’t sending texts, and now I can’t set up my email account. That error message says try again with network providers default APN. Can you help or do I need to locate an ATT store here in San Diego?

Answer: If your phone was detecting a signal even outside your carrier’s coverage area, you should still have services. And when it comes to text messages, a factory reset isn’t always effective to resolve messaging issues because more often, the problem is with the network.

The best thing you can do for now is call your service provider and ask if you can get a service in the area you’re currently in. If so, ask the rep to setup the APN for you.

Some letters on the keypad doesn’t work

Problem: I have a Note 5 and my phone doesn’t so much lag but I can never get the letter L to work. Never dropped it in water and no damage to phone. I had this problem with the last one. I literally just got this phone and it is already doing it again. My last phone started as the letter A then the L then other spots on the keyboard. Anyone else experience this? If so any fixes?

Troubleshooting: It could have been more helpful to us if you told us the keyboard you’re using if any. I encountered this issue with Swiftkey before; it cause the stock messaging app to lag or freeze for a few seconds resulting to some keys not responding. Clearing the cache and data of the messaging app you use may fix the problem. And if you’re using a third-party keyboard, try disabling it first and use the stock keyboard to see if the problem remains. If so, you need to try to wipe the cache partition and proceed with master reset if it failed.

Delete Note 5 System Cache

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to get messages preview pop up on lock screen?

Question: How do I get my text message alerts to pop up on my screen again?  I dint want to see the content I just want a window to pop up showing I have a text message when a text comes in like it used to when I first got the phone.

Answer: This feature is still in your phone but it may have been disabled that’s why the message preview doesn’t show on the lock screen anymore. To enable it back, go to Apps > Settings > Lock screen and security > Notifications. In that screen, you can choose which apps to show on lock screen.

Wi-Fi has to be turned off to receive texts with pictures

Problem: I am having a hard time when people send me texts with pictures I have to shut off my Wi-Fi to get them. It just started doing it and I don’t know why. Thank you. I don’t want to use up my data ’cause I shut my Wi-Fi off.

Answer: On or off, Wi-Fi has nothing to do with MMS or picture messages. What matters is the mobile data. Just make sure it’s turned on so you can receive MMS. If you don’t want to use up your data then, tell your friends not to send you picture messages because the fact that you’re downloading those pictures means you’re already using up your data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S7 that can’t send / receive MMS when on Wi-Fi & other texting problems

  • Learn how to work around your #Samsung Galaxy S7 (#GalaxyS7) that can’t send and/or receive #MMS when connected to a Wi-Fi network.
  • How to fix your phone that can send text messages with emoticons but can’t receive them.
  • Know how to enable Simple Sharing with the Galaxy S7 to easily share files while using select apps.
  • Learn how to prevent your phone from sending the text messages you receive to your email account.
  • Understand and learn more about group texts and how it’s enabled/disabled on your the S7.
  • What you should do if your text messages aren’t received by a certain contact or an iPhone user.
  • Do you have to do something if the recipient receives your long text messages jumbled up and split into several messages?

Galaxy-S7-not-receiving-mms-wi-fi

Hey guys. Here’s another episode of our Samsung Galaxy S7 texting problems troubleshooting post. We actually did address a lot of similar issues but keep getting even more as the device ages. Now that there were already a few system updates rolled out, we’re getting even more complaints than before and those were just minor updates.

In this article, you can find and learn about different texting problems but most of them aren’t problems at all. Some of the issues occur because a setting was changed and triggered it. For instance, a problem with sending and receiving MMS may have occurred because mobile data was turned off. Enabling it back will fix the problem immediately.

Read on to learn more about these issues and how to deal with them. If you’ve already contacted us regarding a related problem, then try to browse below to see if your concern is among the ones I answered. You may also visit our troubleshooting page to find similar issues. If you can find one, then use the solution we suggested. For those who need further assistance, you can reach us through our Android issues questionnaire. Fill up the form accurately and we’ll help you find a fix.

Q: “I bought my S7 a couple months ago and had no issues. Now I am visiting my parents and when I am logged into their Wi-Fi my picture messages will not come through. I can send messages no problem but I have to manually turn off Wi-Fi to download picture messages I receive. I have never had any issues receiving picture messages when logged into Wi-Fi before. Please help!

A: Then your phone must have been set to turn off mobile data while on Wi-Fi. The immediate solution to this problem is leave mobile data enabled even when you’re on Wi-Fi and you can do that by manually turning both of them on. However, if for some reason you can’t leave mobile data on all the time, then I have just a workaround for you–use Chomp SMS. It has an option under its settings that allow mobile data to be enabled momentarily when MMS are sent and/or received.

DISCLOSURE: The Droid Guy isn’t, in any way, affiliated with the developer of the app I mentioned above. It offers something that other messaging apps don’t that’s why I found it necessary to mention it here.

Q: “Other users are able to see my emoticons. But I am not able to see – receive their emoticons on my S7? The other party contacts see’s their  emoticons fine. Was working, know all I get is?. What settings / fixes to look at? Thanks for the help. – Greg

A: Hey Greg. Nowadays, text messages that include special characters like emojis or emoticons get converted to MMS automatically. When it happens, your phone would need to connect to the mobile data network to transmit and/or receive the messages.

For your issue, there are two possibilities that I can see; first, the mobile data might not have been enabled; second, even if mobile data is enabled, the APN Settings may not have been properly setup. Based on these possibilities, there are two immediate solutions:

Step 1: Make sure mobile data is enabled in your phone. Aside from Wi-Fi, mobile data is actually the other way to connect to the internet and it often comes as a bundle with your device if you got it from carriers or service providers, like in your case, it’s AT&T.

Step 2: If mobile data is already enabled, then you should check the APN Settings. The APN is a set of characters that has to be properly setup on your phone so it can connect to your provider’s mobile data network. Once the connection is successful, you can have an active internet connection and be able to transmit MMS. The problem is, you may not know the correct APN for your device that’s why for this step, I need you to call AT&T and ask the rep about it and how to set it up on your phone.

Carried phones already bear the correct APN when they’re handed over to customers, however, for some reason, it may have been changed or messed up. Also, sometimes, providers change their APN settings and it happens, subscribers may receive notifications or their devices may be updated automatically.

Q: “I used to be able to google an image and after tapping the image there would be a share icon with different options to send the photo, I cannot find any way to share with the S7. Can you help? Thank you!

A: Due to lack of information, we won’t be able to provide a more accurate answer to your inquiry. However, I want you to try opening the Gallery app, find the picture you want to share, and find out if you can find the Simple Sharing feature.

This feature is a part of Enhanced Features. If it’s not activated on your device, try opening the Contacts app, find your own profile and enable Profile Sharing. From there, you can see options like Event Sharing and Simple Sharing.

Q: “I am using Samsung’s messaging app that came on the phone to send/receive text messages. Every text message I receive shows up in the messaging app just fine, but it also shows up as an email in my MSN account. I don’t know why I’m getting texts as emails or how to stop it. I can’t find anything in the settings  for the email or the messages to turn this feature on/off. Any ideas?

A: There is a setting that may have been enabled that’s why your text messages are sent to your email. To stop this, follow these steps:

How to prevent Galaxy S7 from sending SMS to email

  1. From the Home screen, tap Apps.
  2. Find Samsung and choose Email.
  3. Tap More, then Settings.
  4. Tap the email account in question.
  5. Find Sync Messages from the options and turn it off.

Q: “My phone doesn’t give me the option of sending a message as a group text. If I add more than one recipient, it sends individually to each person. Normally it would have a “group text” box you check to send a group text, but my phone doesn’t have that. I just got it yesterday.

A: The option you were looking for is Group conversation. It must be disabled by default that’s why your phone sends a separate message for every recipient you include. To fix this problem, follow the steps below.

How to enable group text on Galaxy S7

  1. From the Home screen, tap Apps.
  2. Find Settings and tap on it.
  3. Tap Applications and touch Messages to configure its settings.
  4. Touch More settings, then Multimedia messages.
  5. Enable Group conversation.

Q: “My brother who is with ATT cannot receive texts from my phone but I can receive texts from him. They say that they have been sent. No matter what I try, he fails to receive my texts. His is the only number that I have a problem with. My husband has no problem sending or receiving his texts and we bought the phones at the same time. It is only since I have purchased the new Samsung Galaxy S7. My old phone had no problem sending texts to him. I’ve even deleted his contact and re-entered it. Please help.

A: The problem isn’t with your phone but with your brother’s. I appears like your phone number may have been blocked that’s why messages aren’t received on his end. I’m not sure what your brother’s phone is but if it happens to be a Galaxy S7, then all he needs to do is this:

Unblock Messages on Galaxy S7

  1. From the Home screen, tap Messages.
  2. Touch More and access Settings.
  3. Tap Spam filter and then Manage spam numbers.
  4. Tap the “-” sign that is associated with your phone number.
  5. Tap Back to save the changes done.

Q: “Okay so my phone will not SMS messages to a certain iPhone, but it will send MMS. The number is not blocked in my phone and my phone is up to date. I went to the S7 texting troubleshoot on your website but when I tried to access the messaging service center there was no such option. I searched it in my settings and it does not show up under the messages setting in my phone. I’ve restarted it and it is of no help. I feel like I’m out of options here, any suggestions?

A: If you can send/receive SMS from other phones including iPhones, then there’s no problem with your device. It’s that certain iPhone that may have an issue. Your phone number may have been blocked that SMS messages won’t go through. Sadly though, we can’t help the owner of that iPhone.

If you want, you can ask him/her to contact us through our iPhone troubleshooting site.

Q: “People are receiving my texts jumbled up. If I send a paragraph long text, people receive it backwards and cut down to sentences in 8 text messages.  It’s a brand new phone but it’s also happening on my S5.

A: It’s not your phone that has an issue but the recipient’s. If it were that phone that receive the messages jumbled up and backwards, then there’s sure is something you can do about it but in this case, all you can do is ask the recipient to check the settings in his/her phone. In Galaxy S7, there’s the Auto combination setting you can enable so long messages are received as long messages and not split into several text messages. Tell the recipient to look for that option or something similar.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus can’t send / receive text & MMS messages, other messaging issues [w/ Troubleshooting Tips]

Text messaging is among the basic functions of a phone so it’s a shame if a phone as expensive as the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is having a hard time sending and/or receiving a single SMS.

Galaxy-S6-Edge-Plus-text-messaging-problems

 

In this post, I addressed a few messaging related problems, which include SMS and MMS. So, if you contacted us before about a texting issue, try to go through the list below and see if your concern is among the ones I answered.

Troubleshooting Tips

Before we go any further, here are some tips that might be able to help you troubleshoot messaging problems with your Galaxy S6 Edge Plus.

Tip 1: Not able to send and receive text messages – if this happens, immediately check the coverage. If your device doesn’t detect a bar or signal, then naturally, it can’t send and receive text messages. Try rebooting your phone and watch out for error messages. If the problem persists, call your service provider because, maybe, there’s a problem with the network.

Tip 2: Not able to send but can receive – the first thing you should check is the Message Center Number. If the field is blank, then you need to enter a series of numbers. However, you need to know the correct one so you need to call your service provider.

Tip 3: Unable to receive but can send – check if you device still has sufficient storage space left because if not, then you need to free up some space for new messages. You can’t tell immediately if it’s the case because this problem may be accompanied by a prompt telling you there’s insufficient storage space left. To further troubleshoot the problem, try sending a text message to your own number.

Tip 4: Unable to send / receive MMS messages – the first thing you should check is the mobile data; it must be turned on for this service to work. If it’s already on, then check the APN and verify if everything is correct. If you don’t know what the correct APN for your phone is, call your provider.

Tip 5: Unable to send group text but can send individual message – group messages are already considered MMS so check the mobile data if it’s on then the APN.

Tip 6: Unable to send / receive SMS, MMS and group messages – verify if you can make outgoing calls because if not, your device might still need to be provisioned. Before calling your provider though, make sure there’s no “airplane” icon on the status bar just to make sure Airplane Mode wasn’t enabled.

I hope these tips can help you.

If you have other concerns and need further assistance, we are just an email away. Just fill up this questionnaire and hit submit to reach us. This is a free service we offer so don’t worry about anything. However, we ask you to provide all relevant information about your problem so we can help you better. You may also visit our troubleshooting page and find issues that are similar to yours and use the solutions we provided.

Galaxy S6 Edge Plus Messaging Problems

Now, here are the problems I cited in this post. Try to check if your issue is among them:

  1. Verizon Galaxy S6 can’t send MMS using T-Mobile SIM
  2. Galaxy S6 Edge Plus spam messages function
  3. S6 Edge Plus no longer prompts about being charged when opening links
  4. Galaxy S6 Edge Plus shows “invalid destination address” when sending group text
  5. Galaxy S6 Edge Plus can’t send messages but can receive

Verizon Galaxy S6 can’t send MMS using T-Mobile SIM

Problem: I bought a Verizon unlocked S6 Edge Plus to use on my T-Mobile SIM.  Everything works great but the mms, I can send text but when send picture messages or picture, never sent, stuck on sending. I also used Hangouts and other app, did not work.  I got the “error code” on one of the app I installed, but I deleted all the apps when they were not working.  I tried all the APN on Google and YouTube video, but no luck.  I can send pictures on viber, but want to able to send it through my phone messages system, most people don’t have viber.  Please help, I really frustrated.

Suggestion: Yeah, I think the problem is with the APN as well. You already spent time trying on APN settings you found online so I think it’s time you called T-Mobile and ask for the correct APN for your phone. You may also want to check with the provider if it has size limits in sending files.

Galaxy S6 Edge Plus spam messages function

Problem: I have just switched from a Note 4 to a S6 Edge Plus and the ‘Spam Messages’ function is no longer present on the S6. Is there a way i can re-activate this, the software versions are the same between the two phones?

Solution: Galaxy S6 Edge Plus still has a spam filter function. Just open the Messages app, open the unwanted text, tap on More, then touch Add to spam numbers, tap Add to confirm. I hope this helps.

This post may also be able to help you: How to configure Messages Settings.

S6 Edge Plus no longer prompts about being charged when opening links

Problem: I’m trying to send a message out but I made a mistake and hit the never allow messages to send. Hope I’m not confusing but do you know when you click on a link in 1 of the text messages and a box pops up and say “charges may apply would you like to continue” well how do get back to this box if you know what I mean please help!

Answer: You will be prompted with that message if you were trying to access pages or services that requires internet connection. It happens only when mobile data is turned on. I assume you are connected to a Wi-Fi network and that the mobile data is turned off. To get the same prompt, turn off Wi-Fi and turn on mobile data.

Galaxy S6 Edge Plus shows “invalid destination address” when sending group text

Problem: While I can text anyone on any device individually, try to group text and the first recipient comes up as invalid destination address. I have turned on group messaging and read the tutorials but still no luck. Help me Obi-Wan.

Answer: When sending individual text messages (without emojis, pictures or files attached), you are simply sending an SMS. But once you try sending a group text, you are now sending an MMS and there’s a big difference between the two. The latter needs to have the mobile data turned on and there might be additional charges.

Galaxy S6 Edge Plus can’t send messages but can receive

Problem: I can’t send messages to my contacts but I can receive messages from them.

Suggestion: I think the problem here is the Message Center Number; it might have been setup incorrectly or hasn’t been setup at all. Call your provider to receive instructions on how to set it up and ask for the correct number.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Text Not Sending Troubleshooting

How to fix Samsung Galaxy Note 5 “Unfortunately, Messages has stopped” error after Marshmallow

  • Learn how to troubleshoot your #Samsung Galaxy Note 5 (#Galaxy #Note5) that shows “Unfortunately, Messages has stopped” after it updated to Android 6.0 #Marshmallow.
  • Know what to do if your phone can no longer send or download picture messages after the update.
  • What you need to do if you can no longer attach pictures with your text messages after updating your phone.
  • How to troubleshoot your phone that won’t send texts and pictures together.
  • What to do if the cursor jumps to the next line while typing a text message.

Galaxy-Note-5-text-messaging-problems

In this post, I will address one of the most common error messages that came out after the recent Marshmallow update for the Samsung Galaxy Note 5 that has something to do with the phone’s capability to send / receive SMS and MMS. The error message is “Unfortunately, Messages has stopped.”

Aside from addressing this specific error message, there are other issues I addressed below so be sure to check them out especially if you already contacted us regarding your problem. You may also visit our Note 5 troubleshooting page if you have other concerns. Find issues that are similar to yours and use the solutions we provided.

If you ever need further assistance, then feel free to contact us as we’re always willing to help. Just fill up our Android issues questionnaire and hit submit. It’s a free service so don’t worry about anything. Just provide us with more information about the problem and we’ll do the rest.

Possible causes of “Messages has stopped” error

The “Messages” in the error is referring to the stock or native messaging app. So, basically, it may seem like a normal app crash issue but since it started to come out after updating to Marshmallow, there’s a chance it’s also a firmware issue. That said, here are the possible causes of this error message:

Messages cache and data got corrupted during the update process, which is inevitable considering the phone migrated from Lollipop to Marshmallow.

It is also possible that the error is triggered when the new system attempts to use the cache of the previous system, which is often the case after an update.

The update may have been interrupted or didn’t complete, which may have corrupted both the old and new systems.

Troubleshooting “Unfortunately, Messages has stopped” error

I will first address the error message because I answer some of the questions sent by our readers. Now, to begin our troubleshooting, here’s one message I would like to cite here as it describes this problem well…

Hi droid guy! I own a Galaxy Note 5, which, after almost a year of use, is still performing better than my other phones except for a tiny problem. There’s an error message that keeps popping and apparently disallowing my to send or read my text messages because every time I open the app, this one shows, ‘Unfortunately, Messages has stopped.’ If I’m not mistaken, it started after I downloaded the Marshmallow update. I’m not used to having issues with this phone so I don’t want to do anything that may make things even worse. That’s why I’m contacting you now hoping you guys can help me. What must I do?

Since it’s an app issue, let’s begin our troubleshooting from app-level and slowly going up to the firmware-level. I am certain we can fix this issue after doing a couple of troubleshooting procedures.

Step 1: If you haven’t rebooted your phone after the update yet, then please do

The “Messages has stopped” error isn’t really serious. We receive a lot of reports even before the Marshmallow update that indicate pre-installed apps have a tendency to crash without apparent reason. More often than not, minor app crashes can be fixed by a simple reboot. That’s why it’s necessary you reboot your phone if you haven’t already as you may have already known, apps get optimized after a firmware update.

Step 2: Reset the Messages app to its default settings

After several months of use, you may have changed a setting or two in the Messages app. Try to see if works when you reset those settings to factory defaults. Also, you need to clear its cache and data. So try to follow these steps and see if they can make a difference:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

If this doesn’t fix the problem, then it’s time we step up our troubleshooting to the firmware level.

Step 3: Try deleting the system cache to force the new system to create new ones

The new update is a big one and it totally replaces Lollipop and installs Marshmallow with its new features. More often than not, huge updates such as this one can corrupt the system cache and besides even if the caches won’t get corrupted, the fact that they’ve been created to work with Lollipop is reason enough to have them replaced with caches that will work with Marshmallow. So, it’s time you deleted the old system caches and replace them with new ones. You can do so by following these steps:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If this procedure fails as well, then the last one would surely fix it.

Step 4: Perform the master reset to bring back the phone to its default settings

Since we already tried wiping the cache partition to fix the “Messages has stopped” error to no avail, it’s time we did the master reset not just to bring the phone back to its default settings by to clear the contents of the data partition. However, before you actually do that, make sure you backup all your data, files, pictures, videos, music, etc. as they’ll all be deleted during the process.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Again, this last procedure is what you need to fix this problem. However, due to the fact that it’s very hassling to backup your data, it must be done after you’ve exhausted all procedures that could possibly fix the problem without compromising your files and data.

Other Texting Problems with the Galaxy Note 5

Since we’re dealing with the Messages app in this post, I will just address some of the problems we received from our readers here.

Q: “Hi guys. After I updated my Note 5 to Marshmallow, I can no longer attach pictures to my text messages. At the same time, I haven’t received any text with pictures since the update. Already called my carrier but the rep just told me to reboot my phone and then reset it without even explaining what the problem is. I don’t want to do the reset as I haven’t backed up my files yet and my computer isn’t with me. So, if you could just help me how to send and receive MMS again, that would be great. Thanks.

A: There are some reasons why you’re not being able to send and receive MMS after an update and since I don’t know how your phone is setup or have any idea what your provider is, I listed down the things I want you to do to discover what the problem is.

  • Verify that mobile data is turned on. It may have been turned off that’s why you can no longer send and receive MMS.
  • If mobile data is already on but you still can’t transmit MMS, then it must have something to do with the APN Settings. Call your provider and ask for the correct APN for your device and also ask the rep to walk you through in editing the existing one on your phone or just create a new one.
  • If mobile data is already on and you’ve successfully setup the APN but still can’t send / receive MMS, then ask the rep if there are some issues with your account. It might be an issue with your account or even with the network.

After doing all that and you still can’t send/receive MMS, then you really have to do the master reset.

Q: “Was texting a CUSTOMER a long message and attached a picture, when I hit send the picture went and my message disappeared. I clicked CLIPBOARD and it automatically sent my CUSTOMER an inappropriate picture from my phone without me hitting send. I was FIRED from my job the next day because of this. Is there anything I can do about this or am I just screwed?

A: I’m sorry to hear you were fired from your job because of that. However inappropriate the picture is, that’s not our concern but it seems like you already have copied pictures in the clipboard and when you clicked on it, it was pasted in the text field.

Now, about the long text message that didn’t attach the picture you were supposed to send, I think your phone wasn’t set up to automatically convert SMS to MMS that’s why the text came through but not the picture. You may also check the mobile data if it’s enabled or not.

Q: “When I am texting on the Next SMS, the typing jumps to the line below. For example, if I were to write a long message and had to go back and edit something in the middle, while I would be typing, the texting cursor would jump to the line below, and everything that I would be typing for the line would start to be typed in the line below. It happens quite a few times when I’m texting. Sorry for being redundant. It’s just hard to explain.

A: Have you heard of an app glitch? It seems like that’s the case when you’re using the app. It might be an app issue so the first thing I want you to do is find out if there is an available update for it by going to the Play Store > My Apps. If there’s an update, download it or if there’s none, then try clearing the cache and the data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app in question.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Lastly, if the clearing of the cache and the data didn’t work, then uninstall the app and just install it back. It usually fix issues like this.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy S7 Edge that can’t send/receive MMS and SMS [Troubleshooting Guide]

  • Find out why your #Samsung Galaxy S7 Edge (#S7Edge) can no longer send and receive MMS and learn how to fix the problem.
  • Learn how to troubleshoot your phone that can no longer send or receive SMS messages.

galaxy-s7-edge-mms-sms-problems

Text messaging is the most basic service a smartphone can offer. Such service requires the phone to be connect to your service provider’s cellular network. However, if you try to attach a picture, video, special characters or any files for that matter, then the basic SMS message will be converted into an MMS and the phone will use mobile data to transmit much larger data wirelessly.

In this post, I will walk you through in troubleshooting issues with text messaging on a Samsung Galaxy S7 Edge. the first problem will be about the MMS while the second one is SMS. Both the MMS and SMS are very important services, therefore, it is imperative you troubleshoot your phone if it fails to send text messages. Read on to understand more about these issues as well as learn how to fix them.

For those who have other concerns, make sure you drop by our S7 Edge troubleshooting page for we have already addressed hundreds of problems reported by our readers. Try to find issues that are similar with yours and use the existing solution. If you need further assistance, however, you may contact us by completing our Android problems questionnaire.

Galaxy S7 Edge can’t send and receive MMS messages

Problem: The S7 Edge I purchased a few months ago and worked perfectly well now won’t be able to send / receive picture messages or MMS. Nothing has happened that could have caused the problem. The phone is well taken care of, no drops, no water damage. There was one thing though, an update. After the update, the phone would no longer send or receive an MMS and I’m wondering what the cause is and what the solution will be.

Troubleshooting: Mobile data is required when you’re trying to send and/or receive MMS messages. So, the first thing you should check is whether or not mobile data is enabled or turned on. Your phone should be able to connect to your provider’s mobile network to be able to get service.

If mobile data is already enabled and your phone can still not send and receive MMS, then it’s the APN Settings you need to go after. You may edit it to reflect the correct settings as provided by your service provider. You may try to google the correct settings or call tech support and seek assistance. You can just ask for the APN from the rep and either he/she will push it to your phone or you will be walked through in setting it up on your device.

After checking both the mobile data and APN settings and you’ve verified they’re correct but still can’t transmit MMS, then you should try wiping the system cache especially that the issue started after a firmware update. Follow the steps below to wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the procedure above didn’t yield any positive results, then you have to reset your phone and bring it back to its default settings. However, before you do that, make sure you’ve already backed up your data and files as they will be deleted during the process. Once finished, follow these steps…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all else fails, contact your service provider and tell the rep what you’ve done so far. He/she will investigate if the problem is with the phone or the network.

Samsung Galaxy S7 Edge can no longer send text messages

Problem: Hello, my S7 Edge is failing sending text messages since Monday. I don’t understand what is going on as I am able to receive but not send. This started after the phone did an update. How can I fix this? Thank you.
Troubleshooting: Samsung Galaxy S7 Edge smartphone was launched last February 2016. This phone is embedded with amazing features, a 5.5-inch touchscreen display with a resolution of 1440 pixels at a PPI of 534 per inch. Thus, it is just one of its features that makes it one of the the best androids in the market today.

Just like any other android, it also encounters some issues even if it is designed and planned by incredible engineers. As you explore Samsung Galaxy S7 Edge you may encounter text issues such as; can not send text messages,  text notification and distorted pictures via text message. But do not worry because we’re here to assist you on how to troubleshoot these issues prior to consulting a technician because we know how important communication is to you.
Let us tackle the first issue: can not send text message. Two possible reasons may cause this issue – physical phone unit itself or the network (your service provider).
First, you need to make sure that you still have remaining minutes for you to be able to send text message.
Second, if you happened to be an iPhone user before and you’ve finally decided to switch to Samsung Galaxy S7 Edge because of its amazing features and you want to use the same sim card because your friends have your number for the longest time already. You need to make sure that you have successfully turn off iMessage.

  1. Put the sim card back into your iPhone.
  2. The phone should be connected to a data network.
  3. Navigate Settings > Message and then turn off iMessage.

Lastly, if the issue still persists then let us perform the steps below.
Step 1. Reboot Samsung Galaxy S7 Edge
If the problem occurred without any apparent reason, then we can infere that this may be caused by a minor glitch in either the firmware or hardware. Mostly it happens and the most common and effective way to solve it is to restart your phone.
Step 2. Check Signal Bars for Coverage
After doing the reboot, if you can’t send message still. Then try to check the notification bar to see if you are getting a good signal. If the signal bar is full, it means that you are in an area for an excellent signal even if outage has been reported.
Step 3. Poor Signal, look for a good signal coverage
In this case, if you are getting a poor signal in that area better go to a place wherein good signal coverage is there. Then try to check if you can send text message this time. And if situation doesn’t favor, this is the best time to contact your service provider and inquire since this is already a network issue.
(note: it is necessary to contact network or service provider in this case because
this is beyond coverage for technical support)
Step 4. Excellent Signal, check phone settings
On the other hand, if signal strength is excellent and you can’t send text message still and you’ve already follow the above troubleshooting steps. Check phone settings, now the problem may lie on the Message Center Number; it has been messed up or whatsoever.
Open Messaging App and tap More > Settings > More Settings > Text Message > Message Center.
There you can find a visible number which you can copy and used to confirm if it’s correct by calling the service provider.
Step 5. Perform Master Reset
If the Message Center Number is correct and problem still occurs. The last resort that we can do is to perform a Master Reset. But before doing such, make sure to back up important files.

  1. In the Home Screen, swipe down the status bar.
  2. Tap Settings icon.
  3. Scroll to and tap Backup and Reset.
  4. Set the Backup and Restore options as preferred. (note: if memory card is inserted in the device, FORMAT SD CARD will appear. Make sure this option is unchecked unless you prefer deleting its content.)
  5. Tap Factory Data Reset.
  6. In case the device is secured with fingerprints, PIN, password or pattern lock. Follow the prompts to continue. If needed, tap Next.
  7. To complete the process, tap Delete All.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.