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How to fix SIM card not inserted error on your Samsung Galaxy A7 2017 (easy steps)

When your phone prompts an error message pertaining to the SIM card, it could be due to a system error, a bad SIM card, or damaged network components on the phone. Before you take your device to a service center or request a new SIM card replacement, try to rule software issues out from the possible triggers. Many smartphone owners who encountered SIM card-related errors were able to resolve issues by performing applicable troubleshooting procedures and workarounds.

Highlighted below are a few suggested methods to troubleshoot a SIM card error on the Samsung Galaxy A7 2017 smartphone. If ever you will encounter the same issue in which the device keeps prompting a SIM card not inserted error and unable to recognize the SIM card, you can consider these as additional inputs. Read on and get more help, when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy A7 with SIM card issue

Before you begin troubleshooting, verify and ensure that you are using the right SIM card type for your device. The Galaxy A7 2017 supports a nano SIM card. You can double-check by removing the SIM card from your device, if necessary. If you got the right SIM card but still getting the same error, then move on and try the following solutions.

First solution: Reboot your phone (soft reset).

A soft reset might be the key to fixing the error if it’s triggered by some minor glitches affecting the phone’s network functions. It’s deemed the simplest yet very effective solution to various types of device issues attributed to software errors. Thus, if you haven’t already, restart your Galaxy A7 2017 with these steps:

  1. Press and hold the Power button for a few seconds or until the menu options appear.
  2. Tap on Power off then tap OK. Your phone then shuts down.
  3. After 30 seconds, press and hold the Power button until the device reboots.

A soft reset or reboot won’t affect any data stored on the internal memory, so all your files remain intact afterwards.

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Second solution: Remove and reseat the SIM card.

If a soft reset failed to fix the problem and the SIM card error persists, try to remove and reinstall the SIM card on your phone. Aside from the possibility of the SIM card being dislodged or loose, removing the SIM card is also a way of refreshing network function of the phone. Here’s what you should do then:

  1. Turn off your phone completely.
  2. Loosen the SIM card tray by inserting the ejection pin into the tiny hole on the tray. Make sure the ejector pin is perpendicular to the hole to prevent damaging the device.
  3. Gently pull out the SIM card tray from the tray slot.
  4. Remove the SIM card from the tray. Check the card for any visible signs of damages like scratches and dents.
  5. If everything looks okay, place the SIM card on the tray with the gold colored contacts facing downwards.
  6. If possible, use only the SIM card that is provided by your mobile phone service provider/carrier.
  7. Gently press the SIM card into the tray to secure it.
  8. Insert the tray back into the tray slot.

To prevent liquid from entering your device, fully insert the tray into the tray slot.

Third solution: Reset network settings (APN) to default.

Network problems can also be due to invalid network settings on the phone. This is likely the case if you’ve made some changes on your phone settings or installing new software update that automatically overrides the current settings on your device. To rule this out, you can reset the network settings or APN to restore the default options required for your SIM. With the SIM card inserted, follow the steps to restore network settings on your Galaxy A7 smartphone to defaults:

  1. Go to Settings.
  2. Tap More Networks.
  3. Tap Mobile Networks.
  4. Tap Access Point Names.
  5. Tap the 3 vertical dots or Menu icon.
  6. Then select Reset to Default option. This will restore the APN settings to the default values that match your SIM. If you’re using a SIM from another network in your device, the APN will reset to the default for that network.
  7. Tap Save to apply the recent changes you’ve made to your phone’s network settings.
  8. Reboot your phone to refresh apps and system functions.

For more information and further assistance on APN settings modification, contact your service provider or carrier.

Fourth solution: Update software to the latest version available.

Aside from new features, software updates also embed fix patches, to address or get rid of software bugs affecting certain devices. Should the No SIM card inserted error you’re dealing with is inflicted by software bugs, installing an update will likely fix it.

  • To check for available software update, go to Apps-> Settings-> About device-> Software update-> then select Update Now or Download updates manually.

Restart your phone when the update is completely installed. Doing so will ensure all new system changes are properly implemented and the device to function properly.

Fifth solution: Reset your phone to factory defaults (master reset).

You may consider a full system reset or master reset as your last resort if all else failed to fix the SIM card error on your Galaxy A7 2017 handset. It might be inflicted by some tough bugs that require more advanced solutions including a full system wipe out. Should you wish to proceed, back up all your important files as they will also be deleted in the process. When you’re done creating backups, proceed to these steps:

  1. Go to Settings.
  2. Tap Backup and Reset.
  3. Tap Factory Data Reset.
  4. Tap Reset Device.
  5. Then tap Delete All to confirm.

Your phone then starts clearing all data and restores the default settings. After the reset, it will reboot automatically. You can proceed with the initial device setup by then. Alternatively, you can do a master reset or factory reset via Android recovery mode.

Other options

You can seek further assistance from your carrier or network service provider if your Galaxy A7 still failed to detect your SIM card and continues to prompt a SIM card not inserted error after exhausting all possible means and options. If necessary, you can request for a new SIM card replacement. The SIM card might have been damaged or deactivated and therefore, must be replaced. Your carrier will be able to assist you on that matter.

If you suspect that the problem is not the SIM card but rather due to a complex system error, contact Samsung Support for other options and official recommendations. You can also take your device to a nearby Samsung service center for hardware damage assessment and/or repair. Consider this a must if your device started to show the SIM card error after you’ve accidentally dropped it or got it wet.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix your Motorola Moto G5 Plus smartphone that cannot read SIM card, SIM card not inserted error [Troubleshooting Guide]

When your phone shows a SIM card not inserted error and failed to read the SIM card, it doesn’t always denote that the problem is on a bad SIM card. In fact, several SIM-related errors in mobile devices are attributed to software glitches. So whenever you’ll encounter similar errors on your phone, you don’t really have to rush to a service center.

Instead, you can try some workarounds to clear and troubleshoot software problems on your device that might have triggered the error to occur. Highlighted in this context are applicable workarounds and generic solutions to a relevant error on the Motorola Moto G5 Plus smartphone. Read on to find out what options to try on when your Moto G5 Plus phone doesn’t detect or read your SIM card and prompts SIM card not inserted error instead.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot/soft reset your Moto G5 Plus.

Error prompts including those that are pertaining to the SIM card may occur among other symptoms of random software glitches on your phone. It can be triggered by relevant apps that have gone rogue as well as errant cache and corrupted data. A faulty update is also among the possible triggers. If this is just the first time you see the SIM card not inserted error on your Moto G5 Plus, then it’s likely just a random error that can easily be cleared by a reboot or soft reset on the phone. Here’s how it’s done:

  1. Press the Power button for a few seconds then release when the menu appears.
  2. Select Power off then tap OK. Your phone will then shut down.
  3. After 30 seconds, press the Power button to turn the phone on again.

Alternatively, you can do the alternative method to a soft reset, the force restart with these steps:

  1. Press and hold the Power button for about 10 to 20 seconds.
  2. Release the button when the phone restarts and goes through the boot-up sequence.

A soft reset won’t result to data loss as it doesn’t affect saved data on the internal memory of your phone.

Second solution: Remove and reinstall your SIM card.

Your Moto G5 Plus may not be able to read the SIM card and shows a SIM card not inserted error because the SIM card may be loose or dislodged from the tray. This can happen especially if you’ve accidentally bump or drop your phone. To make sure this isn’t the root cause, remove and reseat the SIM card on your Moto G5 Plus with these steps:

  1. Turn your phone off.
  2. Position your phone facing up.
  3. Insert the eject tool that comes with your phone into the small hole on the card tray. Doing so will pop out the tray.
  4. Carefully remove the SIM card from the slot.
  5. Check and ensure that the SIM card has no visible signs of damage.
  6. Then insert the SIM card with the gold contacts facing down.
  7. Insert the tray with the tray words facing up.
  8. Be sure to secure and lock the tray in place.

Once the tray is secured, turn on your phone then see if the SIM card error is gone.

Third solution: Reset network settings on your Moto G5 Plus.

Performing a network settings reset can also help if invalid network settings on the phone have something to do with the error. This is usually occurring after installing a new firmware that is programmed to automatically override or change the network settings on the receiving device. To clear the error, resetting the network settings to their default or original values would be an option. Here’s how it’s done:

  1. Swipe left from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap More.
  4. Select Mobile networks.
  5. Tap Access point names.
  6. Then tap the Menu icon (three vertical dots) on the top-right corner of the APNs screen.
  7. Select Reset to default option.

Doing so will reset the default Internet and MMS settings. Network problems should already be gone at this point.

Fourth solution: Update phone software to the latest version available.

Software updates are automatically pushed to your phone over-the-air as soon as they become available.  These updates offer new features and likewise fix patches to get rid of any bug-inflicted errors and issues on the device. To manually check for new software update on your Moto G5 Plus, follow these steps:

  1. Go to the Home screen, then drag the arrow symbol up.
  2. Tap Settings.
  3. Scroll to and then tap System.
  4. Select System updates.

You will see a notification that states whether your phone is up to date or not.  If an update is available, refer to the given instructions on how to download and install the update on your device. Your phone will reboot to complete the update installation.

Fifth solution: Wipe cache partition on your Moto G5 Plus.

Errant cached files from the system folders can also trigger errors to occur including those that are associated with the SIM card and network functions. Wiping cache partition will therefore help clear out these errors. While this doesn’t affect any saved data on the phone, creating a backup is still recommended for safekeeping. Here’s how to wipe cache partition on your Motorola smartphone:

  1. Turn your phone off.
  2. Then, press and hold both the Volume Down and Power buttons for a few seconds and then release both buttons when the Boot options screen appears.
  3. Press the Volume Down button to scroll to and highlight Recovery.
  4. Press the Volume Up button to select. The Motorola logo will display followed by the Android recovery screen.
  5. On the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
  6. Then quickly press and release the Power button. The Android recovery screen will then show up.
  7. Press the Volume Down button to scroll to and highlight Wipe Cache Partition from the given options.
  8. Press the Power button to confirm selection. Your device will then instigate wiping cache partition and prompts you to Restart your phone when done.
  9. To confirm restart, press the Power button.

Allow your device to reboot completely then see if the SIM card error is gone. If your Moto G5 Plus still doesn’t read your SIM card, contact your carrier or network service provider for further assistance and official recommendations.

Or you can also take your device to the nearest Motorola service center and have it examined by an authorized technician. There may be some damage on the SIM components that needs physical repair. You can also ask a technician to scrutinize the SIM card to make sure it isn’t the underlying cause of the problem. If the SIM card is damaged, then you can ask for a new SIM card replacement. It’s recommended that you request a new SIM card from your carrier or network service provider so they can have it activated properly.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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