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GIF option missing on Galaxy S7 Samsung keyboard, preview SMS on lock screen, other issues

Welcome to another #GalaxyS7 post for today as we bring you 10 more issues and their corresponding solutions. We hope that this material will also be helpful to other S7 users experiencing similar problems.

Below are the specific topics discussed here today:

  1. Galaxy S7 edge mobile data not working
  2. Galaxy S7 speaker plays sound for a second then fade
  3. Galaxy S7 from UK rebooting by itself in New Zealand
  4. Galaxy S7 edge can’t connect to the internet via mobile data
  5. Galaxy S7 cannot access company OWA after updating to Android Nougat
  6. Galaxy S7 can’t make or receive calls
  7. Galaxy S7 edge screen is cracked and randomly becomes unresponsive
  8. How to show options to call, mark as read, or reply for SMS in Galaxy S7 lockscreen
  9. How to preview SMS on Galaxy S7 lock screen
  10. GIF option missing on Galaxy S7 Samsung keyboard

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge mobile data not working

I hope you can help me. I have had a Samsung Galaxy S7 Edge for about 6 months without any problems until this morning. I am unable to open any internet pages using mobile data. Nor can any app that links you to articles on the internet open pages. I constantly get the web page is unavailable error message. I have cleared my phones cache, turned it on and off multiple times & also wiped the cache partition using your instructions but I’ve had no luck. Please, please can you help? — Colinjbriggs1

Solution: Hi Colinjbriggs1. First of all, your issue is best addressed by your network rather than by third party support teams like us. That’s because only them has access  to information relevant to troubleshoot any account-related issue you may have.

And speaking of account issues, there’s a big chance that the main reason for your problem is account related. If you haven’t yet, we recommend that you talk to your carrier’s technical support team so they can double check the status of your account and whether or not it’s been properly setup to allow mobile data connection. You must do this before you perform any device troubleshooting. A lot of mobile data connection cases are account related so calling your carrier is a must do step.

Insert SIM card to another smartphone

Another good way to check if you have an account-related issue at hand is by checking if mobile data works on another device if you insert your SIM card to it. This is of course applicable only if you are on a GSM network and not on CDMA.

Wipe the cache partition

If you are 100% positive that your account is fine, the first device troubleshooting that you want to do is to wipe the cache partition. This will force the phone to refresh the system cache by deleting the current one and replacing it with a new one. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Make sure apps are up-to-date

A lot of Android users encounter software problems simply because an app is creating a conflict with the operating system. Such an issue can easily be mitigated first of all by updating all apps, and secondly, by making sure that you only install compatible and malware-free applications. If you set your Google Play Store to let you manually install app updates, be sure to regularly check if there’s any pending app updates.

Observe the phone in safe mode

With so many free and easily downloadable apps around, it can sometimes be difficult to effectively screen what to install and what’s not to. Thus, there’s always a chance of experiencing problems due to a bad app. For this reason, we suggest that you try to observe the phone to safe mode and see if mobile data works in this mode. Safe mode blocks third party apps and services so it’s a good way to know if a third party app is involved. Here’s how to do it:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Do a full wipe with factory reset

If mobile data continues to fail after doing all the troubleshooting above, you must do the more drastic possible solution of factory reset. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, etc.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap Settings and then touch Backup and reset.
  4. Tap Factory data reset and touch Reset device.
  5. If you have screen lock feature turned on, enter your password or PIN.
  6. Touch Continue.
  7. Tap Delete all to confirm your action.

Problem #2: Galaxy S7 speaker plays sound for a second then fade

Hello. Any sound coming from my speaker (using speakerphone, music/video, alarm clock, etc.) plays for only a second then fades out. The call doesn’t die or the video or whatever app playing the sound is still active, there’s just no sound. On a call, I can switch back to regular phone mode and hear just fine but that speaker will only work for a second. I can put in ear buds and hear just fine as well. I’ve done research but can’t find anything that helps with this. — Michael

Solution: Hi Michael. An issue like this is more likely caused by a malfunctioning hardware so the only software troubleshooting that we suggest is factory reset. This will eliminate possible software bug that may have developed over time. We are not aware of any specific bug that can lead to the exact issue you’re having so this may also be an isolated case. If factory reset won’t fix the problem, you can bet bad hardware is to blame. In this case, you want to send the phone in so it can be repaired or replaced.

Problem #3: Galaxy S7 from UK rebooting by itself in New Zealand

My wife has recently bought an imported S7 here in NZ and has been having some power issues with the device. The phone was originally from the UK and on the Virgin network and works great on our NZ network. The problem is that it has now shut down several time on its own and can’t be revived unless doing a “battery pull”. On only one occasion has the blue light been flashing, the others it has been completely dead. The battery has always had plenty of charge. A couple of questions:

  1. The phone is running MM and is quite out-of- date (security patch shows August last year with no OTA updates available) whereas my own NZ issued S7 is running Nougat without problems. Could it be possible the out-of-date firmware could be causing issues?
  2. I copied some pictures from her old phone (Nexus 5X) to the SD card in her S7. Could that cause an issue? Should I reformat the SD card a (Samsung Evo+)?
  3. Do you think changing the CSC of the phone to NZC like my own and flashing the latest firmware available might do the trick? (I’m not new to tinkering with firmware, rooting etc. But as we use NFC payments the firmware has to be stock unrooted!) Any advice would be greatly appreciated. Thanks. — Alex

Solution: Hi Alex. Let’s answer your questions one by one.

  1. There are a lot of Android phones and Galaxy S7 in particular that still runs older Android versions without experiencing boot problems so we don’t think having Marshmallow is an issue here. It’s always recommended though that you install the latest updates to minimize security  threats and run the latest in Android technology. We understand this phone can no longer be updated by air (OTA) because it’s not from a New Zealand network. If you want to update it, you really have to manually flash Android Nougat to it either via Samsung Smart Switch, or Odin.
  2. We’ve seen some random reboot cases caused by a bad SD card so yeah, you can definitely consider the SD card as a possible cause. Simply reformat it using the S7 in question and observe the phone for a few days to see if it continues to shut down on its own.
  3. As mentioned above, we don’t think this is a firmware issue but so updating Android to the most recent one may not make a difference. We want you to focus troubleshooting the other possible factors though by doing a cache partition wipe, installation of all app updates, and factory reset. Prior to resetting the phone, you can also try to observe the phone in safe mode first to see if a third party app is causing this trouble.

Problem #4: Galaxy S7 edge can’t connect to the internet via mobile data

I have an AT&T unlocked Samsung Galaxy S7 edge phone. I changed the carrier to T-Mobile. The data is not working on the phone. I set the APN to the required one and cleared the cache on the phone. Still data and internet is not working. Please help. Thanks. — Remya

Solution: Hi Remya. Your issue is similar to Colinjbriggs1 above so please refer to our suggestions for him.

Problem #5: Galaxy S7 cannot access company OWA after updating to Android Nougat

After I upgraded to Android seven version, I couldn’t access my company OWA account. The application require me for device administrator activation. However, it prompt me for the device encryption with an option to continue. The whole system was stucked there and not allow me to access to the following page. — Irene

Solution: Hi Irene. This is an issue that only your company’s IT department can shed light on. This can be a phone firmware issue, or a problem with your company’s security policy.

As far as device troubleshooting is concerned, you are only limited to the basic ones such as wiping the cache partition, clearing the email app’s cache and data, and factory reset. If these three procedures won’t help, there must be an external factor that prevents your phone from accessing your company’s email service.

We’ve provided the steps above on how to wipe the cache partition and do a factory reset. If you don’t know how to clear an app’s cache and data, here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #6: Galaxy S7 can’t make or receive calls

My Galaxy S7 will not make or receive phone calls. The carrier is Straight Talk with service on Verizon towers. This happened before when I was traveling I65 north through Kentucky and is doing the same thing now, again while I’m in Kentucky on i65 north. My phone number is 334-429-1712…HELP PLEASE! — Ricky

Solution: Hi Ricky. We’re afraid there’s nothing that we can do to help except to suggest some basic device troubleshooting such as the following:

  • restart
  • manually changing network modes
  • wiping of cache partition
  • factory reset

The best people that you want to talk about this problem though is your carrier’s technical support team. This is especially true if your phone is showing good signals but can’t avail of voice call service.

Problem #7: Galaxy S7 edge screen is cracked and randomly becomes unresponsive

My Samsung Galaxy S7 edge screen seems to be split with a line about a centimeter from the top bezel and below that line my screen is very twitchy. My screen also only turns on every couple minutes and stays not responsive for several minutes. I haven’t dropped it recently but the screen is cracked. I think it is a software issue. — Satvik912

Solution: Hi Satvik912. There is no software issue that can crack a screen so if you didn’t drop the device ever, you should seriously consider sending it in so the hardware can be checked. The only problems end users can fix on your end are software-related so if you really think software is to blame, do a factory reset. If the screen continues to behave similarly afterwards, let a professional examine your phone so you’ll be advised on what to do next.

Here are the steps on how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #8: How to show options to call, mark as read, or reply for SMS in Galaxy S7 lockscreen

Hi. The issue I’m having with my Samsung S7 is I am no longer given the option to reply to a text whenever I get a new message. I use to be able to hit clear, view or reply when I got a message but since the update it’s not even an option in settings anymore. Thanks for your time. — Jenn

Solution: Hi Jenn. If you are missing the options to call, mark as read, or reply to a shown message in your lock screen, that’s because Google did it by design. To show the options, you must tap the shown message in your lock screen and gently pull it down.

Problem #9: How to preview SMS on Galaxy S7 lock screen

Hey, Just like the other people, I can not preview my messages at all. I followed the directions that you gave last time but couldn’t complete them because I do not have a preview button at all. I have look in every setting and it doesn’t exist. What should I do to fix the problem? — Bharper228

Solution: Hi Bharper228. In order to preview an incoming SMS while on the lockscreen, you must do the following steps:

  1. Open Settings app.
  2. Tap Applications.
  3. Select Messages.
  4. Select Notifications.
  5. Tap On lock screen.
  6. Select show content.

Problem 10: GIF option missing on Galaxy S7 Samsung keyboard

I was using my GIF’s last week on my Samsung keyboard and now the option is no longer available when I hold down the Mic Key next to the space bar. I cannot find any options to change to be able to access the GIF’s that are preloaded. I do not want to get an app in the store to support this. I also checked, and my phone says it has the latest updates. — Laura

Solution: Hi Laura. We don’t use GIF that much in our Galaxy S7 but we can’t find the same option you’re missing in at least two of our Galaxy S7 as well. We can confirm that we had GIF option when using Samsung keyboard before so Samsung must have stopped supporting the feature in Android Nougat. We are still looking for a confirmation for this change from other sources so we’ll update this post once we have an accurate information.

As a workaround, try to use another keyboard app that may provide GIF at this time.

 


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Galaxy S6 LED light won’t go off for SMS notification, won’t read any SD card, other issues

Hello #GalaxyS6 owners! Welcome to another article that addresses some S6 issues we’ve received from you for the past few days. If you can’t find anything useful in this article, be sure to also visit the rest of S6 articles we’ve published in the past.

For now, these are the specific topics we’re covering for you:

  1. Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection
  2. Galaxy S6 LED light won’t go off for SMS notification
  3. Galaxy S6 can’t make or receive calls
  4. Galaxy S6 won’t read any SD card
  5. Galaxy S6 keeps shutting down by itself after installing Android Nougat
  6. Galaxy S6 won’t update firmware above Android Lollipop
  7. Galaxy S6 edge stuck in Samsung logo screen
  8. Galaxy S6 edge shuts off when battery level is low
  9. Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Pre-owned Galaxy S6 won’t unlock due to Factory Reset Protection

Hi. I have a Sprint SM-G920P. My wife bought it online but when we got it it’s asking for an original Gmail account. We tried contacting the dealer without success. So i tried side sync, Odin, ADB, Kies and i came across your method. When i plug in the OTG cable nothing happens. I’ve seen that a screen is suppose to pop up but nothing. Any ideas as to what i can do?….i am out of options. — Jayalvarez7905

Solution: Hi Jayalvarez7905. The OTG cable workaround was discovered by a YouTube user over a year ago so there’s a chance that Samsung may have already patched it. We are not aware of any other way to bypass Factory Reset Protection at this time so you’re out of luck.

Problem #2: Galaxy S6 LED light won’t go off for SMS notification

I have two problems with my phone after a recent update. One is that my LED light for text notifications does not go off unless on complete silence or with sound when it used to work when on vibrate. I followed advice from someone through Verizon to go back to factory settings and still does not work.

Second is with my text board. Before I did an update, if I accidentally put a b or v between two words, the phone would automatically fix that and put a space in. No longer. It’s almost like everything my phone would do prior has stopped. — Kevin

Solution: Hi Kevin. Android updates change system files so sometimes things can behave differently after they’ve been installed. If factory reset did not fix your 2 problems, then the problem may be caused by an app, or by poor firmware coding.

The first one may be fixed by uninstalling the problematic app or by making sure that all your apps are compatible with the running Android version. There’s no way to know if our hunch is correct though so you must treat this a trial-and-error situation. If the problems go away after uninstalling an app, then you must have removed the cause.

Sometimes, installing app updates can also fix post-update problems so make sure to do that as well. If you have a lot of apps from unreliable sources, make sure that they are all compatible with your operating system. Otherwise, simple uninstall apps for good and check if the problems will not occur.

If nothing changes even after a factory reset with no apps installed, that means that the odd behaviors you’re reporting here are caused by the firmware update, which may in turn, be due to inefficient coding.

For your LED notification concern, the issue may be settings-related. If the phone is running Android Marshmallow or Nougat, make sure to check Settings>Notifications>Scroll down to the bottom and tap LED Indicator>Turn on LED Indicator.

Problem #3: Galaxy S6 can’t make or receive calls

A couple of days ago my phone wouldn’t let me use the Internet I had paid for, for the month. I was OK at home on WiFi but when I left the house…nothing. That eventually fixed itself. I don’t know how. I put it down to kids tampering with mobile data button. Now it won’t let me make or receive calls. I checked everything you mentioned on your page. I then just tried turning it off and on and tried to make a call. it wrang the number but no one picked up. I then noticed a pop up message came up on screen for a split second that read “calls deactivated ring +.” now it only stayed briefly and didn’t always pop up when I tried to ring just the first 3-4 times after turning phone off and on again. I tried tapping get the message to see if it brought to a number to ring but it just disappeared. Really confused. I didn’t buy it in a shop but off a friend who got it as a present off his ‘EX’ but he said it wasn’t a bill phone so I don’t think it’s locked as I have been using it over 2 months. —        Mark

Solution: Hi Mark. The best team that can help you with this problem should be your carrier. To be honest, we have no idea what’s going on with your device as you haven’t provided any helpful information at all. A lot of times, voice calling problems are network-related so your carrier should be able to identify where the problem is coming from and how to fix it.

If you haven’t tried it though, you can also troubleshoot the device before calling your network to see if it will change anything. The only troubleshooting step that you can do, if you haven’t done it yet, is factory reset. This will ensure that your phone’s software is reverted its defaults. Here’s how to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 won’t read any SD card

I want to purchase my employer provided S6 as we have updated phones at work. It was a Verizon phone, and I have put my AT&T SIM in it and manually set it up to the AT&T network. That part is working fine. However, I am finding that I am not able to add memory because of this SD card unsupported issue. I have a pile of SD cards and have tried many of them — 32GB, GB16, 8GB. They all say unsupported, and when trying to format you get the same error as I have seen many people post including this one on you own thread. exactly, word for word.

When I plug it into the phone it says “unsupported SD card” and wants to format it. I say okay but then it gives a command 7 volume partition disk 179,64 public failed with 400 10 command failed. This has to be a hardware or software issue with this phone as too many people are stating the same thing. It is not a failed SD card,  as I said I have tried a pile of cards. There actually was one card that came up with at least something, but I could not copy to it or format it either.

I suppose it could be a failed card slot due to some inherent flaw in this model. So I may rethink buying this from my company.  — Lee

Solution: Hi Lee. This problem can either be an intentional restriction put in place by your company’s IT, or an isolated case with that particular device. To see if it’s the former, consider asking your company’s IT guys or try checking another company phone to see if it’s restricted as well.

If there’s no software restriction on this phone at all, then you should treat the problem as an isolated hardware issue, which means the only to fix it is by sending it in to Samsung.

Problem#5: Galaxy S6 keeps shutting down by itself after installing Android Nougat

Soon after my Galaxy S6 upgraded to Nougat (currently running 7.0), it frequently shuts down for no apparent reason. Several times a day — sometimes multiple times an hour. I’ve taken many steps to address it so far.

I have cleared the cache partition, recalibrated the battery, booted in safe mode, disabled all non-essential apps, and even done a full device reset…it still shuts down. And it’s a “hard” shut down; it’s on one moment and off the next, with no transition screen or buzz like you get when the battery runs out. It shuts down both when unplugged (frequently) and when plugged in (rarely), but to this point it has never shut down while plugged in overnight, when the only active app is a noise app. I’d love to hear any ideas I haven’t already tried! — Andrew

Solution: Hi Andrew.  You’ve already done all possible software solutions for this issue so the problem must be hardware in nature. Make sure to contact Samsung so it can be checked or replaced.

Problem #6: Galaxy S6 won’t update firmware above Android Lollipop

I think my Samsung S6 is stuck in Lollipop update. However there is no option to update it in the About Phone tab which is what I want to do. I have had a look online and know that my software is Samsung Exynos 7420 which apparently means I have a genuine Samsung but I don’t have a root. Not sure what this affects but saw it pop up a few times in forums. I’m with Spark in NZ and have a working SIM too. Please help! Thank you so much in advance! — Toby

Solution: Hi Toby. There are a couple of things that you can try to update the phone’s software. Below are your options:

  • try updating using Samsung Smart Switch app
  • manually flashing a stock firmware

Before you attempt to install any update, make sure that there’s at least 1GB of available space in the phone’s internal storage device (not the SD card). There shouldn’t be any app that should prevent installation of the latest system update. If you’re running a custom ROM on this device, make sure that you revert it to stock first.

If you’re planning to update the software via Smart Switch, make sure that you have a standby computer for the task. If this is the first that you will do an update like this, try to follow this link for instructions on how to install Samsung Smart Switch. Once you’ve installed Smart Switch on your computer, you may also have to install Samsung Smart Switch Mobile on your S6. After that, it’s just a matter of connecting your S6 to your computer (you must run the app first in your PC) and letting it detect if there’s any pending update for it. If the app will not prompt you that there’s an update available for your phone, that means that this method will not work.

Should updating via Smart Switch fail, your other option is to flash an updated firmware manually, also known as flashing. This procedure is a bit complicated so make sure that you do some research on how to do it first. Providing a guide for this process is beyond the scope of this article so be creative on this one. Google can always help in finding a good guide for you.

Problem #7: Galaxy S6 edge stuck in Samsung logo screen

Hi. My name is Marcus and i have a Galaxy S6 edge. I don’t know why i didn’t get insurance when i bought the phone but i didn’t. One day i had lots of apps open and was on Snapchat for too long and my phone overheated and turned off by itself. then it cooled off and i was able to turn it back on and about a day later i was able to cut it back on. But then it cut off for good and no matter how long i waited, it wouldn’t turn back on. I assumed i had a battery problem and bought a toolkit and a new lithium ion battery and now my phone cuts on but as soon as it gets to the first black screen with the white Samsung Galaxy letters, it turns back off. Do you have any idea of what the problem maybe?? — Marcus

Solution: Hi Marcus. If replacing the battery yourself did not fix the problem and the phone continues to fail to boot to normal mode, the only troubleshooting that you can do is to try and see if you can boot it to other modes. If that won’t work either, then you should really let a professional physically check the device for you. A problem like this can go beyond the battery so unless you are trained to check for other factors that can prevent the phone to boot properly, it’s time that you let a someone who knows do it for you.

For reference, here are the steps on how to boot your S6 to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #8: Galaxy S6 edge shuts off when battery level is low

Hi there. I am using a Samsung Galaxy S6 EDGE and it suddenly switched off automatically when i tried to take a picture with flash on and when i try to switch it on back. Once the logo appears, it switches off again automatically but when i connect with charger it works normally. If i unplug the charger, it switches off again and even the battery is 100% it shows 55%, 65%, and 75%. When i try to turn it back with charger connected and last week i updated to Android 7.0 OTA and this all happens after 2 or 3 days from updated. i tried all the solutions can be found on websites and forums but nothing works. Kindly please help me. Thanks. — Anonymous

Solution: Hi Anonymous. If you haven’t tried to recalibrate the battery yet, that should be the first thing that you should do now. This will help ensure that the operating system is retrained how to detect battery levels correctly. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the phone continues to shut down  on its own, you can also try a factory reset to deal with any possible software issue. If that won’t solve the problem either, send it in for repair.

Problem #9: Galaxy S6 cannot connect to vehicle’s Bluetooth after the update

There was an Samsung update approximately a week ago and since then I cannot maintain a Bluetooth connection in my vehicle (2013 Toyota Avalon). I had no problems prior to this and once it disconnects, it is very sporadic about reconnecting (with much difficulty) and then stays connected only about a minute. My phone is a Samsung Galaxy s6. I don’t believe it is an issue with the car because I seem to be able to pair and connect my husband’s Galaxy Note. I would appreciate some help. Thanks. —  Diane

Solution: Hi Diane. If you haven’t wiped the cache partition and performed a factory reset yet, we suggest that you do them to fix any possible bug in your phone. If that won’t work, unpair your both devices from each other and try to pair them again. You also want to delete the old pairings if there are several of them before reconnecting them again.

Finally, contact the Bluetooth car kit maker and see if there’s a way for you to install a software update on the device. A lot of times, newer devices like smartphones will encounter problems after an update because older Bluetooth car kits suddenly becomes incompatible. In some cases, updating the car kit can fix issues like the one you have. In other cases, the situation will remain as it is because the car kit simply can no longer work with newer Bluetooth systems. In either case, you have to talk to your car maker or the car kit manufacturer to see if there’s a solution to the problem. We know it can look like the problem is being caused by the phone but trust us, newer Bluetooth devices have simply moved on while Bluetooth car kits remain, well, old.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge showing “update the security” message when sending email, other issues

S6 email

Here are some of the #GalaxyS6 and #GalaxyS6Edge issues we’ve come across so far this week. If you are new to our site, please head over to our troubleshooting page index for this device to look for other issues that may be similar to what you’re experiencing.

  1. Galaxy S6 Edge showing “update the security” message when sending email
  2. Galaxy S6 Edge won’t power on properly
  3. Galaxy S6 can’t make or receive calls
  4. Corrupted files on Galaxy S6 Gallery
  5. Galaxy S6 launcher issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Edge showing “update the security” message when sending email

My organization uses office 365 and on our mobiles we use Exchange Activesync emails with the 365 MDM  so we must activate with the Intune company portal.

I can setup the email with no issues, it prompts for screen lock and for the phone to be encrypted, after that is done you get into the company portal with no problems and it goes through the entire operation fine.

The issue is that after several hours something goes wrong. The phone can continue to receive company emails, but if you try to send one you get a pop-up that tells you that you must update the security to send as [email protected] The admins for my company have gone over it and can’t find the issue. There does not appear to be any issues in the setup on the device or on the server side. What’s more, this is happening to ALL Samsung Galaxy S6 Edge Plus devices in the domain, however the older Galaxy S6 and S6 Edge work with no issue… do you have any ideas? — Adrian

Solution: Hi Adrian. Since you’ve managed to isolate the problem on a certain device model, the next best thing that you can do is to contact Samsung (or Microsoft if you think that it may be MS Office software- or server issue) so they can help you. We are yet to receive reports of similar nature so there must be something in the S6 Edge Plus connected to your network that triggers it. A good thing to ask further to help you narrow down factors is to see if all affected devices are running the same firmware version. It’s also good to know if a common company-related app or setting has been added to each unit prior to noticing the problem. Again, your best bet in resolving the problem may lie on getting help from Samsung or Microsoft. Make sure that your company provide a detailed list of troubleshooting steps and things you’ve done to isolate possible causes.

Problem #2: Galaxy S6 Edge won’t power on properly

Hello people of Android! I have a Galaxy S6 Edge which I love and care for very much, but I have been having a large problem with it in the past few hours. When I went to go get a snack from my kitchen, I went to check my phone and it wouldn’t turn on. This scared me so I put it on my charger and waited as I took a shower. I came back and it seemed to have the charging battery logo but it wasn’t “filled” with green – which means it must’ve had a problem displaying battery or with holding a charge, since it was at 90% when this started to happen – but the odd thing is that the background that is supposed to be black, is black with blue horizontal stripes, which are in a design that did not seem like it was a problem with the screen. My solution was to hold the volume keys + the power button which brought me to a “Maintenance Boot Mode” menu. I proceeded to do all but 2, which is factory reset in which I do not wish to do. This just brought me to a flashing “Galaxy S6 Edge” screen. One other thing that I forgot to mention, whenever I do any of this stuff involving the screen, the screen seems to turn on and off over and over. I would love to get the S7, but I would have to wait until mid March to get that which is near a month without my phone. Thank you for helping. — Evan

Solution: Hi Evan. Keep in mind that oftentimes, when a Galaxy phone like your S6 fails to boot normally regardless of reason, the only best fix is by doing a factory reset. If your phone no longer responds normally when you power it on, we’re afraid you’ve got to try factory reset.

The display problem you describe here may or may not be a totally separate problem. To determine if that’s the case, you need to turn the phone on normally first. If the screen works fine when the phone is turned on properly, a software glitch may have caused it.

Problem #3: Galaxy S6 can’t make or receive calls

My phone will not make or receive calls. When I dial a number or choose a contact, and select “call,” the call screen comes up and it says it is “dialing…” but it is completely silent (there is no ringing sound), and after 20 seconds or so, the call is ended without me doing anything. The same goes for receiving. When someone calls me, I swipe to answer but there is only complete silence, and after 20 seconds or so, the call ends on its own.

I know that this problem has nothing to do with lack of service, airplane mode, network connection, or volume/muting problems. To date, I have had no previous issues with the functionality of my phone. This is the first problem I have encountered. I am utterly confused and would appreciate help. Thank you! — Troy

Solution: Hi Troy. First off, you have to make sure that this is not network related. If you have a GSM phone, make sure that you try the SIM card to another phone to see if call functionality works as expected. If you happen to have a CDMA phone, or if SIM card on your GSM phone works on another device, make sure that you do 2 things — booting in safe mode and/or doing a factory reset.

Here are steps how to do them:

How to boot your Galaxy S6 in safe mode

Safe Mode will come in handy in your case as it will temporarily disable all third-party apps leaving pre-installed ones and core services running. If one of your third party applications is preventing calls from coming in and out, safe mode should help you check it.

Once the phone has booted in safe mode, its performance will dramatically improve, app crashes will be gone and you can do whatever troubleshooting procedures you need to do to regain your phone’s top-notch performance. Here’s how you do the safe mode reboot:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

How to do factor reset on Galaxy S6

For serious firmware-related issues, the factory reset is often the ultimate fix. It’s because it will bring the phone back to its factory defaults deleting all files, data, settings, apps, personal information, accounts, etc. In short, if there are things you don’t want to lose during the process, you must back them up prior to performing the Factory reset.

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.
  • All data deleted after the reset cannot be retrieved.

Now, if these two procedures won’t get you anywhere, make sure that you call your wireless carrier for direct support.

Problem #4: Corrupted files on Galaxy S6 Gallery

All photos disappeared from My Gallery a few days ago. I have done everything to restore photos back to Gallery. I found some of the photos in my SD CARD but I cannot figure out how to move photos back to Gallery.

Also, I have several like solid white boxes or white squares and each with a number under it. I’m sure this is the rest of my photos but I can not find a way to open them. Tried a few zip file, zip 7 files opener from the Google Play Store. Only when I click on the white square I get a message saying no application on this device can open this. I checked the contents and it only gives me how many kb.it holds.

I compress them in a zip file and when I open and have a file folder click on the file and I end up  back with the white square. I don’t know what more I can do. I am file illiterate I suppose. Any help please. — Randy

Solution: Hi Randy. Hopefully those photos (with solid white boxes) are still readable or haven’t been corrupted yet. If you can’t open them on your phone, try to connect your device to a computer and see if it can detect and open the files.

The fact that your phone only displays them as white solid boxes is one indicator that they are most likely corrupted. Corrupted files usually no longer works properly, which means that devices trying to access and read them may not open them at this time. Most of the time, corrupted documents, photos, or videos are non-repairable so there’s really nothing much that we can do. If your computer won’t be able to open them, that’s means that those files are gone.

While not impossible, it’s rare for a file to become corrupted. The most common cause for having files get corrupted though is when something happens when files are being saved. Sometimes, an app trying to save a file may suddenly stop responding in the middle of the process, or the SD card may be removed, or the device is powered off.

To lessen the chances of files from getting corrupted in the future, make sure that you don’t interrupt the app or device when in the middle of saving something. Avoid turning off the phone when trying to move files from one storage device to another, or simply stretch your patience a little bit longer when your appears to take some time saving a file.

Problem #5: Galaxy S6 launcher issue

I recently read your article: https://thedroidguy.com/2015/12/how-to-fix-samsung-galaxy-s6-edge-unfortunately-touchwiz-home-has-stopped-error-1053597

I have run into this issue several times on my GS6 Edge+, usually after installing a new app. The problem is that it does not seem to be any one app that causes the issue. I’ve been able to recreate the issue multiple times with multiple apps. It has happened on apps installed from the Play Store, the Amazon App Store, and even just installing APIs I have downloaded. Further complicating the issue is that the error is not specific to TouchWiz. I get the same “(whatever launcher I am using) has stopped” error with any launcher I use on the device. I have been able to recreate the error using Nova Launcher Pro, Apex Launcher Pro, Next Launcher, Action Launcher 3, Google Now Launcher, Arrow Launcher, etc. It does not matter if the 3rd party launcher was installed before or after the error message starts occurring, I still have no way of accessing my home screen once the error begins. Clearing the cache for any/all of the launchers does not seem to have any effect on the browser. The only thing that I have found to get rid of the error is a master reset, which is a royal pain considering I usually wind up getting the error again when trying to reinstall my apps. Ironically, I can load the exact same apps on my LG G4 and never get the issue, which leads me to believe that the error actually resides within TouchWiz even though it is affecting all launchers, Samsung’s customization of the Android OS, or something within Android 5.1.1 (The LG has 5.1 on it). I don’t expect you to be able to tell me exactly how to fix the issue based on the information I’ve provided because I know it contains a lot of variables, I’m just wondering if you’ve run into this error before where it actually affects all launchers, not just TouchWiz? Any suggestions? — Chris

Solution: Hi Chris. We’ve heard of some launchers crashing and leading to similar error you encounter but not almost all them in one device. The problem may be related to your S6, or may be caused in part by a separate third party app. It’s impossible to know the exact cause for an issue like this so finding the solution can only be done by trial-and-error. That master reset seems to be the only solution so far may suggest that your phone’s firmware is unable to handle a running launcher. Again, this may be a specific firmware glitch happening only to your phone, or may be triggered by another app. Whatever the true cause, it looks like this is only happening to your S6. We’ve come across almost all problems with the S6 but never this.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.