Archives for

can’t install update

Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 won’t boot up, only restarts to Download mode, won’t connect to mobile network, other issues

The #GalaxyS7 has been with us for some time now so we expect that there will be an ever increasing number of issues our community will report to us. As usual, we bring you this post that handles some of the reported S7 problems so far.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 “invalid sim card” error, won’t charge, won’t turn on

Hello. Starting yesterday, I have been having two main issues with my phone but I am not sure if they are related.

1) My phone will periodically give me an “invalid sim card” message. During this time, I obviously cannot make and calls or send/receive texts. If I restarted the phone, it would work for 5-10 minutes before giving the “invalid sim card” message again. The sim card issue lasted all of yesterday but eventually subsided at night.

2) Although the first issue passed, I now have a larger issue. My phone will not charge. When I plugged it in last night (had around 20% charge left) the phone would not show the lightning bolt on the battery icon and would turn off. Even after turning it back on and seeing that there was about 20% charge, if I plugged the charger into the phone, the phone would almost immediately turn off. I tried this a few more times and, after a while, when I would plug in the charger, the screen would go black and two small, white “x’s” would pulse at the bottom of the screen before the phone was completely unresponsive again.

I tried using multiple different chargers. I also tested the chargers on other products to make sure that they were working. Now, my phone battery is dead and when I plug in the charger the large gray icon of a battery with white lightning bolt shows up in the middle of the screen but nothing else– no charge percentage or anything. When I try to turn the phone on, it just turns back off or doesn’t respond. I have tried the “power-volume down-home button” reset to no avail, either.

 Any advice would be greatly appreciated, as this issue came completely out of the blue. Roland P.S. I’m not sure what version of Android is running, so I just put “other.” — Rdewgard

Solution: Hi Rdewgard. The SIM card issue you had was probably due to a network glitch. It can also be caused by a broken SIM card slot so if it returns in the future, these are the order of things that you must do:

  1. Check if SIM card works fine on another device.
  2. Replace SIM card if it’s defective.
  3. Do a factory reset to check if it’s a software problem.
  4. If nothing will change after a factory reset, bad hardware must be to blame. Get a phone replacement.

For your second issue, the most likely cause is hardware malfunction, particularly the charging port. To check, do a factory reset first and observe what happens. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

As mentioned, we suspect that the phone’s charging port is busted. If factory reset won’t fix the charging problem, or if you won’t be able to turn the phone on at all, stop looking for software solutions. An issue like this can’t be fixed on your end. Let a professional check the status of the hardware so you’ll be advised whether you need to have the phone repaired or replaced.

Problem 2: Galaxy S7 screen is black and won’t turn on

I plugged my phone in last night and I am still getting alerts for email or text, but the screen is black, so I cannot see anything. Is there anything you can do? Thank you! — Sarah

Solution: Hi Sarah. An issue like this does not happen overnight so there might be a preceding event that caused it. Was the phone physically impacted, dropped, or exposed to elements before? Any of these three can damage the screen permanently so the only course of action for you is to have the phone repaired or replaced.

If you don’t think bad hardware is to blame though, a possible reason can a software glitch. To check, try to see first if you’ll be able to start the device to any of these alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 3: Galaxy S7 keeps rebooting, won’t turn back on, after accidental drop

S7 dropped in March 17. Worked for a week then shut down 10 min into a charge. It has 38% battery at present when I can turn it on which has been only twice through a normal one press of the power button , otherwise it is completely unresponsive, to any boot sequence. fails to charge at this point. After finally getting it to turn on (big surprise when it did) I transferred 5GB of pictures. (So relieved I got them ) there after I maintained a charge from laptop only to have it go to sleep then suddenly shutdown (or crash) . Reconnected charger , it starts charging ( shows an empty battery) then slowly shows correct valve at 38%. Seconds later it’s all gone again. Normal start up then instant reboot. Then nothing. Its unresponsive again. Spent hours trying to turn on. — Daphpavlicek

Solution: Hi Daphpavlicek. There’s no permanent fix for a hardware problem unless you have the device repaired or replaced. If this problem started after dropping the device before, there’s no software solution that can help. If you’re lucky and the issue is isolated to the battery or the charging port only, replacing them would fix the problem for good. In most cases though, unnecessary shock from accidentally dropping an electronic device results to permanent motherboard damage, which sadly, may not be fully repaired at all. Have the device checked by a professional so a thorough hardware check can be done.

Problem 4: Galaxy S7 edge can’t install Android Nougat in Cricket network

I currently have the Galaxy S7 edge plus on 6.0.1. Obviously 7.0 OS is out so I tried to check for software updates manually in the phone’s setting. When I go to check it asks “check at&t server for updates?”, so I  click yes and it tells me my software is up to date. To try and fix this I factory reset my phone but still nothing. Its stuck on 6.0.1. One possible reason, that I can think of, is that the phone belongs to AT&T and I bought it second hand from someone. I currently use Cricket wireless (which uses AT&T towers) and maybe for some reason because I do not have service with AT&T directly it does not properly check for software updates in their server.        — Ag.21

Solution: Hi Ag.21. Over-the-air (OTA) updates are Android updates provided by carriers to phones built for them. This means that these phones have modified Android versions developed by said carrier. AT&T phones run AT&T firmware only so if it you use it in another network like T-Mobile, you can’t expect to receive any OTA update. WE don’t know how Cricket Wireless network is set up but if your phone does not receive any firmware update, you can assume that Cricket is unable to provide updates to your AT&T phone at all.

If you want to install Android 7 on your phone, you’ll have to do it manually by flashing it. Flashing your phone is risky as it involves modifying core system files. If not done correctly, you may brick your phone. Also, you run the risk of losing features and services from Cricket that may be working right now. Make sure to work with your carrier before doing such a drastic solution.

Problem 5: Galaxy S7 stuck in Samsung logo screen after failed update

Good day. This is Eric, a guy from Ghana. I was actually using a customized Galaxy S7 which has trad or UAE and i used Odin to remove it. It was working fine as in 6.0 version and after that i had an update showing on my notification. so i updated and another update came up and it was 7.0. So i updated it to that but i couldn’t call anyone from my phone but i could receive calls. Then i later came back to use Odin with the old file and since then my Samsung has been showing only Samsung logo but can’t do anything about it. Please kindly help me because the was my last money i used to buy my phone. Thank you i hope to hear from you. — Sticky454545

Solution: Hi Sticky454545. Make sure that you flash the right firmware for your device. We can’t emphasize that enough. Using a wrong firmware version can lead to boot loop or other software problems. Remember, there are hundreds, if not thousands of Galaxy S7 firmware versions around the world. If, for example, you use a firmware version for an African country in your Asian device, you can’t expect your S7 to work.

This is one of the reasons why Samsung never encourage end users to tamper with the software. We know it’s within your right to do whatever you want with your device but if ever you’ll encounter problems like this, don’t expect Samsung or even third party support teams like us to provide you with a ready-made solution. When it comes to rooting- or flashing-related problems you must figure out the solution by yourself. There’s no way for anyone, even for Samsung, to know where the bug lies. There are hundreds of thousands of possible points of failure in an Android environment so it’s basically impossible to pinpoint the problem like the one you have.

The most that we can do to help is to tell you to reflash the device with its stock  or official firmware and hope for the best.  Other than that, you may end up with an expensive paperweight.

If you got the custom firmware from forum or website that entertains questions, try to reach out to them to see if someone from their community experienced this particular problem with this specific firmware. This is usually how other Android users who modified official software get issues resolved.

In some cases, flashing the bootloader to stock also helps. Try to see if reverting your phone’s bootloader can fix the problem before flashing the firmware itself.

Problem 6: Galaxy S7 won’t connect to mobile network

Hello! I have a Samsung Galaxy S7 and it is not connecting to the mobile network . I’ve selected the Network mode to Lte/wcdma/gsm, and at the network operators selected orange, restarted. Then i’ve tried to select automatically and still it haven’t worked. It gives me unable to connect

Also, I’ve taken out the SIM card and tried another and nothing works. I’ve also tried to update the software and because of this issue it doesn’t let me . Now I’ve returned the phone to the factory reset and still nothing. Please help me! Waiting for your answer. Thank you! — Ancaacroitoru

Solution: Hi Ancaacroitoru. We don’t know anything what you did before to cause this problem. If you’ve already checked if the phone’s APN settings are correct, we suggest that you contact your carrier for additional assistance. There may be other settings that must be enabled on their end, or in your device to allow it to work again in their network.

Problem 7: Galaxy S7 does not make sound notifications for SMS

My Galaxy S7 notifications all work except for my message notifications. I hear the notifications for my emails and Google calendar but not for any text messages. Recently in the past this was not an issue. Nothing with my phone has changed since then except for the update. I have turned up the volume on my notifications. I set my message notifications to sound when I receive a message. In my message settings, I made it so that my phone does not automatically delete old messages when they reach 1000. I read somewhere that if you have it set to delete old messages on the galaxy’s that It can make your message tones stop working. I changed my message notifications sound to a different one in my Zedge Ringtone App. I then also change my message notifications sound using the options that came on my phone rather then an app. Throughout all of this I did several soft resets. After nothing worked I turned my phone on in safe mode to check if a third party app installed on my phone is causing the problem. In safe mode incoming messages still did not give a sound. I did a factory reset about 6 months BEFORE the issue. Is there anything else I can try before going through the hassle of another factory reset? — Alexis

Solution: Hi Alexis. Try to wipe the cache partition first and see how the phone works. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem stays afterwards, you can also try to wipe the messaging app’s cache and data before finally doing a factory reset.

To wipe an app’s cache and data, you need to do the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 8: Galaxy S7 won’t boot up, only restarts to Download mode

Hello and thank you for having a way of contacting you. Yesterday my phone crashed and stayed on the start up screen for 3 hours with no movement. The screen went blank (assuming it ran out of battery) and i put it on charge to see if i could fix the issue. When put on charge the charge logo came on but no green charging simulation on the battery logo. Red charging light also not coming on. I left it on charge overnight and no progress in the morning. When tried to turn on it either does nothing or crashes onto the Galaxy S7 start up screen. tried a soft restart, nothing. Tried a reboot and nothing. Tried another thing  called a custom os where the screen goes a turquise colour and warns me about updating software. There are 2 options at this point — push Volume Down to cancel and restart phone, volume up to continue with customs os. tried both. cancel does nothing and continue takes me to a screen where it says downloading and not to turn on but it stays on that screen for hours. I don’t know what to do from here. Any advice is appreciated Thank you. — Amy

Solution: Hi Amy. Since your phone appears to still boot to Download or Odin mode, you can try to flash the bootloader first. As mentioned above, flashing can potentially ruin your system so be sure to do research on how to do it properly. Below are the sample steps on how to flash a typical bootloader. Keep in mind though that the exact steps for your phone model may be slightly different. The following steps are only for demonstration purposes:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Flashing the bootloader is not a guaranteed fix so if it won’t work, you can try proceed to flashing a stock firmware.

Problem 9: Galaxy S7 won’t turn on, won’t boot to Recovery mode

Hi. I have a Samsung Galaxy S7 Edge. I was due the latest system update but kept postponing it and it was fine. it just stayed in my notification tray. I woke up in the morning and my phone would charge and showed the charging logo but wouldn’t turn on. I tried to boot in safe and recovery mode and no luck. Then I tried all the options in your boot loop page. https://thedroidguy.com/2015/06/how-to-get-samsung-galaxy-s6-edge-out-of-boot-loop-107653#BootLoopProblem1.  I have tried everything apart from flashing the firmware which I am not confident on performing. I have never installed custom roms or anything. I literally just postponed and update and woke up and now I am stuck in the “no command” loop despite trying everything including even a master reset. Any help would be appreciated. Kind Regards. — Danny

Solution: Hi Danny. Your phone won’t boot to Recovery mode so you really don’t have much choice except to try flashing. Unless of course you simply want to skip it by getting a new phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 “Unfortunately Settings has stopped” error showing after an update, other issues

Hello Note 4 users! Welcome to another article that addresses more Note 4 issues. As usual, all issues mentioned here are taken from messages sent by some members of our community. If you have your own issue you want to share to us, don’t hesitate to do that so we can help you too.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 keeps showing emmc failed message

Good day My name is Nadeem. I got your email off this blog. i am currently having issues with my Note 4. It started showing me the write emmc failed message and i couldn’t reload the firmware to it. i have sent it away for repairs with no luck but now it does not seem to power up at all. I have inserted my other Note 4 battery in as well with no luck. however when i connect to my pc i can hear the USB connect sound from my PC but nothing picks up or any activity on the phone. Could you help please? Thanks. — Nadeem

Solution: Hi Nadeem. “Emmc failed” error is a sign that the system is unable to read properly off the storage device. This is either due to a software glitch or a hardware failure. In a lot of cases though, it all boils down to bad hardware. Unfortunately, most cases of emmc failed issue requires repair; you can’t fix it with a software tweak. This is especially true in your case since the phone no longer boots up normally at this point.  That said, let a professional check the hardware first and see what happens from there. Depending on the motherboard damage, your device may or may not be repaired.

Problem 2: Galaxy Note 4 keeps downloading update but won’t install it

I bought a used Note 4. It seems to work great but it keeps downloading update. When i install it says it was successful but then proceeds to download them again and ask me to install them again. I am only on wifi as i have not had the phone switched over yet. Could that be the problem [no sim] or does it sound like bigger issue?

 I need help before i switch over to a phone that will not work. — Chad

Solution: Hi Chad. There may be a software glitch causing this problem so we recommend that you try a factory reset and proceed from there. Factory reset will restore all software settings back to their defaults. Also, make sure to unroot the device or flash back stock firmware if it’s running custom firmware.

Below are the steps on how to factory reset your Note 4:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 3: Galaxy Note 4 “Unfortunately Settings has stopped”  error keeps showing after an update

Yesterday, May 24, 2017, I noticed that my Note 4 was receiving an update that was labeled Samsung Internet. After this update completed I noticed if I went into settings under Applications and tapped on Internet it would set there a few seconds and I get the message “Unfortunately Settings has stopped.” It was working the day before as I went into this to clear out internet cache files. Everything else seems to be working fine. I rebooted the phone, even pulled the battery and no changes. This is very frustrating! — Steve

Solution: Hi Steve. We don’t know what happened exactly to your phone but updates change core system files and something may have gone wrong. The thing is, there’s no test that you can do to see where the problem lies. You must try to isolate possible factors in order to arrive a fix. To do that, there’s a series of software troubleshooting that you must perform.

Wipe the cache partition

The first one is the cache partition wipe. The aim of this step is to see whether the system cache has been corrupted following an update. Sometimes, a corrupted system cache can lead to all sorts of problems. To fix it, you need to delete the old system cache so the phone will be forced to create a new one. Here’s how to do that:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Install app updates and make sure apps are compatible

The next step that you want to do if a cache partition wipe won’t work is to ensure that all apps are in tip-top shape. Go over your list of apps and make sure that you install updates for all of them. If you tend to install apps without checking where they come from, now is to the time to be aware. Incompatible apps can sometimes cause crashing problems, or make other apps behave erratically. Since there’s no direct way to know whether an app is causing a problem or not, this is a trial-and-error step at best.

If you think an app may be causing the problem though, consider booting your phone  to safe mode. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

Return the phone to clean slate with factory reset

If the problem remains after doing cache partition wipe and safe mode observation, there’s no better way to fix it than by doing a factory reset. Refer to the steps above to see how to do it.

Problem 4: Galaxy Note 4 mobile data is slow | How to download TDG Smartphone Troubleshooting app

I unlocked my T-Mobile Note 4 phone, carrier was MetroPCS — due to year long issues with service. The phone was set between T-Mobile & Metro settings 50/50.

Data would not download. Even at 50/50 the data would drop constantly. Got lost a billion times and Google directions would drop GPS constantly or downloads from contacts were slooow.

SO….I had my phone unlocked, ported number, left original memory card in. AND …. THE DROID GUY APP IS GONE!? Can’t find on Google, did you drop your app for the Web? It was a Lifesaver!  I got my phone from a previous friend, it was on my phone then, so I couldn’t ask where she got it. I assumed it came from Samsung, when I Google your app I only get blog stuff. Did you remove your app from Play Store? And I lost thru an update? Or do you still have it? Thank you. — Ellen

Solution: Hi Ellen. The best thing that you can do about your mobile data issue is to ask support from your current carrier. Although there’s a chance that a device issue is causing it, majority of the time, it has something to do with network-related problem. The advantage of asking support from your carrier for this issue is the fact that they can also help you troubleshoot the device in case the problem is not from their end. If you haven’t done that at this time, make sure that you do it.

As far as device troubleshooting is concerned, you are limited to doing a factory reset only. We don’t think it’s a configuration issue because mobile data is actually working, albeit slow. If you’ve already tried a factory reset before calling us, then the best thing that you can do is to seek support from your network.

Our support app is up-and-running. It’s been renamed TDG Smartphone Troubleshooting. Please follow this link to download it from Google Play Store.

Problem 5: Galaxy Note 4 not detecting SD card

Today, my 8GB micro SD card in my Samsung Note 4 stopped working. It’s an older card, but it happened so suddenly. I was browsing and preparing my photos to back up onto my PC. I moved all the photos from the phone storage to my hard drive first, then it stopped seeing the SD card in my phone through the file explorer. I tried removing and replacing it, but my phone started saying it was an unrecognized format and wanted to reformat the whole thing. I reset then factory reset my phone without the card inserted. I’ve tried a desk top memory card reader. The drivers installed, the device will light up, but the PC doesn’t act like there’s a card inserted. I’m at a loss. I feel like I know it’s gone for good, but was hoping you had an idea of something I may be overlooking. — Boxer

Solution: Hi Boxer. If your computer also fails to detect the SD card at this time, you may be right, the contents or the card itself may be gone for good.

Try inserting the card to another smartphone to see for the last time if our suspicion is true. If that phone won’t detect that card either, you must accept the fact that your SD card has failed.

Problem 6: Galaxy Note 4 won’t boot normally, stuck in installing system update screen

My Note 4 will go into a reboot loop for hours, sometimes even after removing the battery. After a while the Android fella pops up saying unable to reboot or installing system update.

I have wiped the phone and my service provider won’t replace it since my warranty stopped last year. I was told the software is too advance for the firmware. Is there anything else you can suggest I try? — Jaimeeantonik

Solution: Hi Jaimeeantonik. The first thing that you can try is to flash the bootloader. The bootloader is the first series of codes that runs when you start up the phone. It’s independent of the operating system but like any software in your phone, it can also get corrupted, leading to an issue just like the one you’re experiencing. To flash it, you need to follow a certain guide. Flashing guides are phone model specific so there’s no one-size-fits-all one for you. We can give an example of steps how to flash the bootloader but we are not sure if they are exact ones for your device. You must find a good guide for your phone model using Google.

Below are the sample steps on how to flash the bootloader:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t fix the issue, you can also try to flash the firmware itself. The steps should be slightly different than the ones provided above so, again, make sure that you find a good one first.

Problem 7: Galaxy Note 4 purchased from eBay has bad speaker

My sound system is not working. I have a new one bought from eBay, a Samsung Galaxy Note 4. I had to do a factory reset on it and now my volume does NOT work. There’s no music sounds, no notification sounds, no sounds. Please help me. I don’t want to spend another 200 some dollars to get another phone that doesn’t work. I don’t know the Android version of it. And I’m currently with MetroPCS. — Cristine

Solution: Hi Cristine. If factory reset did not help at all, there must be something wrong with the hardware. Try to check if the speaker is working by accessing the phone’s service menu first. Here’s how:

  1. Open the dialer or Phone app.
  2. Dial “*#0*#” (without quotes).
  3. Tap the box that says Speaker. The phone is supposed to make a sound after tapping this box. If nothing comes out of the speaker, that’s proof that you have a bad hardware.
  4. To go back to normal mode, simply hit the Back button.

You can’t fix a hardware problem like this so you either have to return the phone and get a refund, or have it tested and repaired.

Problem 8: Galaxy Note 4 apps keep crashing after an update

After an update last week my phone keeps restarting and I keep getting error messages that apps have stopped working. I see where a factory reset may help this but I don’t really understand how to do it. I’ve connected my phone to my laptop but nothing pops up saying a device has been connected. I need step by step. It has a SD card. — Hoodsybil

Solution: Hi Hoodsybil. We suggest that you do a cache partition wipe first (refer to the steps above). If that won’t work, here are the steps on how to factory reset your phone:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 stuck in boot loop

My phone suddenly is stuck in some sort of loop. It came up on a boot menu screen and I wasn’t sure what to do. So I selected the top option that was reboot system. It then goes to the Galaxy Note 4 black start up screen and freezes there, goes black and back to the galaxy start up screen. I’ve removed the battery, bought a new battery and it’s still doing the same. Any help appreciated. — Lorra32

Solution: Hi Lorra32. You did not give us enough information to help us identify the cause of the problem for you. An issue like this does not happen out-of-the-blue. You must have done something different to cause it.

If you tried to install something, or change some settings without knowing where they’ll lead, that may be the cause of the problem. We suggest that you check our suggestion for Jaimeeantonik above and see if you can fix the issue by flashing the bootloader or firmware.

If flashing won’t solve the problem, consider sending the phone in for repair or replacement.

Problem 10: Galaxy Note 4 microphone not working

No audio is being picked up on video camera and voice recorder apps. Already played music, mp3s and Youtube videos to test audibility. Those work just fine. Volume is up all the way for: Ringtone, Media, Notifications, and System. Was in the middle of clearing out space on my phone and afraid I may have deleted some key ingredient to receiving up &/or putting out audio. My recorded videos and voice recorder are the only apps that have this problem. — Cbowers613

Solution: Hi Cbowers613. We don’t think you’re testing the right functionality here as the speaker is not the problem. Playing music and videos will only allow you to check whether or not the speaker is working. If your recorded videos lack audio, the most likely problem is the phone’s microphone, not the speaker.

To check if the microphone is working, try calling someone. If you can hear them but they can’t hear you, the microphone is most probably fried.

If this problem started after deleting some system files, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 can’t install update, stuck in boot loop, can’t display MMS, other issues

Welcome to another #GalaxyS7 troubleshooting post for the day. We bring you 9 more S7 issues and their respective solutions. If you can’t find a solution for your own problem in this one, make sure to keep watching for more S7 articles in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 showing corrupted photos after moving them to an SD card

I recently purchased a 256GB Samsung SD card for my S7. Copied everything from my 32GB over to the 256GB after formatting. However, when I access the Gallery or the My Files to look at the picture they show up as a gray screen with a “!” inside a triangle. I don’t understand. I can see the pictures on a laptop just fine. — Travis

Solution: Hi Travis. First of all, make sure to create a backup of your files in another device like your laptop. Doing so will prevent any data loss that may happen during and after troubleshooting.

Once you’ve done that, try to reformat the 250GB SD card and move 1 more photo to it. Check what happens. If the same problem occurs, consider wiping the cache and data of the Gallery app as the problem is most probably coming from there.

Here are the steps on who to delete an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Wiping the cache partition may also help in this situation so make sure to try that as well if the problem stays after clearing the Gallery app’s cache and data. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 2: Galaxy S7 won’t charge, won’t turn on

The phone appears to acknowledge the charger (the lightning symbol turns on), but it does not actually charge. It is a factory cable. I’ve tested the cable on other phones and they charge fine. I’ve attempted rebooting, and soft reset, and still have the issue. I also attempted to boot into recovery mode. When I get to the “installing system updates” screen the phone shuts down. Unfortunately when I received the phone to troubleshoot, it was only at 1% so there isn’t much I can do if out isn’t getting a charge, but I figured I’d ask here anyway. If the phone can “see” the cable is it still potentially a hardware issue? — Carol 

Solution: Hi Carol. Identifying the cause of an issue like this is tricky but based on our own experience and reports from other users, bad hardware is almost always to blame. To know whether our suspicion is true, a professional must check the hardware. Since the phone no longer turns back on, doing software troubleshooting is out of the question.

Problem 3: Galaxy S7 keeps freezing, won’t turn back on

My Galaxy S7 started slowing down and freezing. A couple of times i managed to get it going again using the soft reset but it would never last long. Since the last time i haven’t been able to get it to charge at all despite trying all the suggested resets advised. The battery should definitely be dead now as it was only on 2 or 3% when it last froze and it’s been untouched for 2-3days. Nothing comes up on screen. I’ve only had the phone for 9 months or so and don’t recall ever dropping or damaging it. Any ideas guys? Reading my network providers FAQ it appears that they’ll charge me a hefty sum. 🙁 Thanks in advance for any reply. — Chris

Solution: Hi Chris. If the phone refuses to turn back on at this time, the only thing that you can try is to restart the phone to alternate boot modes. Other than that, you should either have the phone repaired or replaced. You are most probably looking at a bad battery at the least. If battery is not the issue, there may be a more serious problem in the motherboard. As such, a technician needs to check the phone physically so a thorough hardware check can be performed.

If you haven’t tried booting the phone to another boot mode before, here are the steps on how to do them:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S7 can’t display MMS

I (S7) am unable to see sent or received text/mms messages from my husband (S5). when sending from our previous conversation or using new text window, it just displays a blank white window after i hit send. He does receive any messages i send, and my phone makes a sound when i receive them from him, i just can’t see any of the messages myself (including what i sent). However, I can see the full conversations (both send and received) messages while in a group text with him. I have deleted our conversation, his contact info, performed a cache reset, checked blocking (on both phones) all with no success. please help.        — Dale

Solution: Hi Dale. Is this a problem that just appeared recently, or is it something that  was there when you first got your phone? If this is a recent issue, you should try to remember what you did differently before noticing it. You may have installed an app or update, or tweaked some settings. Reversing what you did like uninstalling an app may fix the problem for you. Wiping the messaging app’s cache and data may also help so you don’t want to skip it. Refer to the steps above if you don’t know how to do it.

If wiping the messaging app’s cache and data won’t work either, try using a different messaging app.

If the problem has been around since day 1, or if you can’t fix it by doing our suggestions above, contact your carrier and let them know about it. It may be a firmware-related issue and if they’re aware of it, there’s a chance that they can help you fix it.

Problem 5: Galaxy S7 message notifications not showing in the status bar

When someone is texting me my phone will short vibrate and make noise but the message will not show up in my notification bar. It shows the messages on the text icon but it does not alert me when i first receive them. So i don’t know when i receive a text message unless I’m constantly unlocking my phone. In my settings everything is turned on and on full volume according to the notification settings. But I’m still not getting notified. I’ve tried restarting my notification settings and checked for malware to see if I downloaded something causing this to happen but i still got nothing. Please help. — Daniela.serrano92

Solution: Hi Daniela.serrano92. First, try to boot the phone to safe mode. This will allow you to check the possibility of a third party app causing the problem. While in safe mode, try to replicate the problem by making sure that you receive notifications.

Here’s how:

  1. Press and hold the Power button.
  2. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Safe mode blocks third party apps from running so if the issue won’t occur, you can bet one of your apps is problematic.

If the problem remains even when your device is in safe mode, make sure that you revisit your phone’s notification settings under Settings>Notifications. If you’re absolutely sure that you’ve configured your phone’s notifications settings properly already, simply reset everything back to their defaults by doing a factory reset.

Problem 6: Galaxy S7 edge messaging app joins two message threads on its own

My Galaxy S7 edge is conjoining text conversations. I open a text convo with say my sister but then there are messages from my boss in there as well as my sister that are mixed into the conversation. I have no way of knowing if my responses to the intended person are received or if they are stuck in some kind of in between. I know that the person who’s messages get conjoined into the other conversation does not receive the messages that I’m sending to the intended or the responses back from the intended to my phone. — Jason

Solution: Hi Jason. We haven’t heard of this issue happening ever before so it may be an isolated case. Try clearing the messaging app’s data first and see what happens from there. Refer to the steps above.

If clearing the messaging app’s data won’t fix it, try a different messaging app.

Keep in mind that deleting an app’s data will result to the deletion of your message threads. Make sure to back important messages first before clearing a messaging app’s data.

Problem 7: Galaxy S7 screen stays black after it got dropped in the toilet

My phone was dropped in the toilet. I took it, dried it and has been in rice for 5 days now. I have tried to turn it on and have not been successful. The first time I tried to turn it on the blue light flashed and the sound that I get when messages are coming through happened, however I could not see anything on the screen as the screen was black, as if I hadn’t turned it on. I have tried again and this time my phone isn’t turning on at all and I have tried to plug in the charger as well, but still unsuccessful. I have opened up the SIM card slot and couldn’t see a pink or red colour. I am unsure what to do now and am worried about all of my photos, notes etc that I have on my device and how I will be able to get them back.

Also I am not sure what android version my phone is so this is why I have put the option as “Other.” — Niastra

Solution: Hi Niastra. Galaxy S7 phones have water resistance protection but it doesn’t mean it’s fully water-proofed. If it impacted the hard surface of the bowl direcly rather than the water, water damage may have nothing to do with the current problem. Regardless of the true cause of the issue, it’s still important that you send the phone in so the hardware can be checked. Drying the phone in a bad of rice for several days won’t have a positive effect because you’re supposed to do that only after you’ve opened and dismantled the phone. For water damage cases, it’s also important that the battery is removed from the unit to prevent shorting other components. If water did manage to seep through inside, it’s possible that multiple components have been affected.

You can’t obviously fix this issue by doing software troubleshooting. Unless you are familiar with Samsung Galaxy hardware, has hardware troubleshooting knowledge,  can perform repair and replacement, and has the right tools to do the joeb, do-it-yourself repair is out of the question. You want to let someone who does repair for a living assess the situation so you’ll be advised if the phone can still work or not. Recovery of your files depend whether the phone still powers on, and if the screen is where damage is concentrated. If the motherboard has been permanently damaged, there’s may not be a chance to get those files back.

Problem 8: Galaxy S7 edge won’t charge, won’t respond to hardware button combinations

Hey Guys! I have a Samsung S7 Edge and it’s the best phone I’ve ever had. However I’ve had it for a year now and unfortunately it’s letting me down big time. It won’t charge. It’s been completely dead for a while now but when it gets plugged in, the charging symbol appears but nothing else.

Sometimes it manages to switch on to the home but when it does its always 0% but has the charging symbol, and when I try to enter my PIN it immediately shuts itself down again.

It won’t connect to my laptop, I’ve tried several new charger leads and plugs, tried to reset it all kinds of way but it’s just the same lightning bolt that appears and then nothing else. Pleaaaaseeeeee Help! Do I just pay to get another one or is there hope in getting it fixed? — Leah

Solution: Hi Leah. Like what we told other users above, there may be very little to nothing that you can do about the situation right now. The only thing that you can do is to attempt to start the phone to an alternate mode so you can do follow up troubleshooting. If your phone stays dead or won’t respond to different hardware button combinations (refer to the steps above), you’ll have to send it in.

Problem 9: Galaxy S7 can’t install update, stuck in boot loop

Good afternoon! Yesterday (28th May), I got a notification from Samsung saying there was a new software update. I clicked yes to update, (’cause what could go wrong!?) Anyways, it did it’s update, then went to reset itself, but got stuck on the start of the power up logo. Now it goes from the “Samsung Galaxy S7 edge powered by android” screen to a black screen. It just keeps flashing back and forth between the two screens. I’ve tried Googling the problem and so far I’ve done the following things:

 

  • charged my phone
  • held down the power button – nothing happened
  • held down the power button and the volume button – nothing happened
  • held down the power, volume up and home buttons – blue screen with ‘installing system update’, gets to 100% then goes back to the start up screen.
  • held down the power, home and volume down keys – ‘warning a custom OS can cause critical problems’ I don’t know what else to do.

 

Can you help? Thanks in advance. — Sasha

Solution: Hi Sasha. The most common reason why updates fail during installation is when a user becomes impatient and interrupts it by turning off the phone. Sometimes, it can take several minutes to hours to install some updates depending on the condition of a phone. If you never interrupted your phone and this happened all by itself, the most that you can do right now is to try to see if you can flash the bootloader and/or firmware via Odin. Providing you with a guide on how to do this is beyond the scope of this article so you must do some research to find one. Flashing guides vary by phone model so make sure to use the correct one.

We suggest that you try to flash the bootloader first. Below are the sample steps on how this process is done. They may not be the exact steps on how to do this on your phone so we provide them for demonstration purposes only.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 restarts by itself when wifi is used, can’t set up email accounts after an update, other issues

Welcome to another #GalaxyS7 post. We typically don’t publish more than 10 topics per post but since we’re been getting more and more reports of S7 issues lately, we bring you 12 issues in this one today. We hope this becomes another helpful reference for our Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge stuck in loading screen after an update

I have a Galaxy S7 edge and the Nougat update was pestering me for about 2 weeks to install and I couldn’t delete it from my task bar. So I finally started it and my phone has been stuck restarting since. It will restart until the battery runs out and then I can recharge it and it will freeze in the restart process again and I can do nothing till the battery is dead again. I’ve tried to start it in safe mode or even to do a hard rebooting but it won’t respond to the buttons. — Colin

Solution: Hi Colin. We don’t think you’ve provided us with enough relevant information to help us identify the cause why your device freezes and fails to boot normally so the only suggestion we have for you is to try restarting it to Odin or Download mode first. If you can do that, there’s a chance that you may be able to manually install (flash) the previous firmware version, or the most recent one, Android Nougat. If your device remains stuck and won’t respond to any hardware button combination at all, you have no other choice but to send it in.

For reference, here are the steps to get your phone going:

How to soft reset (simulated “battery pull”) a Galaxy S7

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 10 seconds).
  2. From the Maintenance Boot Mode screen, select Power down. You can use the Volume buttons to select items.

How to boot a Galaxy S7 to Download/Odin mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to flash a firmware to your device.

Problem 2: Galaxy S7 restarts by itself when wifi is used, won’t receive cellular signal until it restarts

Hi. I’m facing a problem. Whenever i connect to wifi in a public place like hotel or mall my phone would start to restart by itself and it won’t stop. I can’t use my keyboard and i can’t switch the wifi off. That’s even before i log in to connect to the internet.

Another problem is when I’m in no service area and i go to place where should be service my signal doesn’t work till i restart my phone or put it flight mode and back. Thanks. –Dom

Solution: Hi Dom. It looks like your phone can use a factory reset at this time. Both issues you mention appear to be caused by an operating system glitch. Overhauling the software environment with a factory reset may be the only effective solution. If you haven’t tried to do it before, here are the steps:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

It’s important that you check how your phone’s wireless capabilities work right after a factory reset. Be sure to let the phone run for an hour without any apps installed so you’ll see the difference. If wifi and cellular network function work fine when there are no apps installed, you can then proceed to re-install your apps. If the problem returns once apps are installed, there’s a chance that one of your apps is to blame instead of Android itself. Make sure to uninstall apps one by one until you’ve identified the problematic app.

Problem 3: Galaxy S7 won’t turn on, keeps showing moisture detected error

Got the moisture detected error even though it showed no signs of getting wet. There was no moisture or water detected anywhere in the lifeproof case–and there was nothing around wet. Phone worked fine, even charged on and off with error. Every so often screen would go black and switch to VR setup (which I have never opened before) or the camera. Phone completely died and then would not respond at all on regular charger. Put it on the wireless charger which indicates phone is charging but the phone is unresponsive (like no activity, no lights). Tried all reset and reboot options, phone is acting as if it is dead. I’ve also tried everything as if it was water damaged (rice, trip, etc). I have no idea what operating system I am on, whatever it comes with. — Jenniferpoolehinson

Solution: Hi Jenniferpoolehinson. If your phone won’t turn on at all, the only troubleshooting that you can try is to see if you can power it back on to other modes. If it stays dead, have it checked by a professional. There may be an issue with the battery or motherboard.

Below are the steps to boot a phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S7 edge bottom screen shows as white while upper half shows as black

I woke up today and when I tried to turn on my Samsung Galaxy S7 Edge, half of the screen was white and the other half was black. Every time I press the home or power buttons it displays the half white screen and immediately turns off. However, when I double press the home button it displays half of the camera and the other half remains white. I tried pressing the power and volume buttons but it didn’t change a thing. — Tony

Solution: Hi Tony. We think you have a damaged screen. This issue does not happen out of the blue so if there were no obvious reasons why it works erratically such as physical damage or water damage before noticing it, there may be an underlying motherboard failure.

To check if this is due to a software problem (we doubt it though), try to boot the phone to Recovery or Download mode (steps provided above) and see if the screen works normally. If it doesn’t, find a way to have it repaired or replaced.

Problem 5: Galaxy S7 edge SMS keeps getting delayed

Hello. I have been having text messaging issues with my Samsung S7 edge I just purchased. At times I can send and receive messages but most of the time I cannot or they are delayed for hours or days. I have tried everything from restarting, factory reset, changing SIM cards, clearing cache partition, factory reset and even exchanged the entire phone for a new boxed one from my carrier T-Mobile. What gives? I noticed that these messaging issues began with a recent Firmware update that for some reason I cannot avoid with each factory reset/new phone. What should I do a thing this point? Should I just get an entirely new model even though my carrier says that it’s not possible without paying a huge fine? This is so frustrating : /. — Ncduckie

Solution: Hi Ncduckie. If a factory reset did not fix the problem, it’s most likely caused by a network issue or inefficient coding in the firmware. You must work with your carrier to identify the cause. If you’ve done that (simply because the customer service guys on the other end don’t have any clue), you may have to just wait for a new update. Hopefully, a new update will fix the glitch.

In some rare cases, using a non-Samsung or non-carrier provided messaging app fixed a similar issue. Try using another app like Facebook’s Messenger or Google’s Hangouts and see if that will help.

Problem 6: Galaxy S7 camera and flashlight app won’t work

Camera says warning camera failed. And when I try to use the flashlight it says .. unable to turn on Camera is using the light. I have tried all the fixes…. restart, cleared caches, etc. to include a hard reset. Still nothing. When I go to my menu the flashlight icon is lit up … but it is not on on my phone. — Cgconstruction1994

Solution: Hi Cgconstruction1994. We are assuming that you’re having problems with pre-installed camera and flashlight app so your first move is to check if a third party app is causing this problem. Boot the phone to safe mode and see how the camera and flashlight apps work. If they work just fine when on safe mode, that’s a confirmation of our hunch. To boot to safe mode, follow these steps:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If you happen to use third party camera app and flashlight app, do another round of factory reset and install them first. Make sure not to install anything else. Then, see how of them work.

Problem 7: Galaxy S7 active sound notifications not working

On my Samsung Galaxy S7 active, all of my notification sounds work except for text messages. I’ve made sure my notification sound is all the way up, notifications are allowed on my messages app (the default for the phone), the “show silently” option isn’t checked, and the messages aren’t muted for any of my contacts. I’ve restarted the phone a million times and I even tried switching notification tones. Is there anything left to try other than a factory reset? — Erynn

Solution: Hi Erynn. Try booting to safe mode to disable third party apps. Once that’s done, send an SMS to yourself and see if sound notification works. If that won’t change anything, do a factory reset.

Problem 8: Galaxy S7 email app disappeared after restart, can’t install update

Hi Guys. Galaxy S7 three months old. Had a few ‘shut-downs’ fixed with the soft reset but during latest “freeze” the unit became very hot to touch. Soft re-set after it cooled down, worked ok but then noticed it had completely removed all my emails and the email settings and program itself. Any way I can get my e-mail back?

Additional issue is repeated software update attempts which fail but I’m told by Samsung this is because I have a UK model being used in Australia. — James

Solution: Hi James. We don’t know what you mean exactly by “it had completely removed all my emails and the email settings and program itself” but if the app itself was uninstalled for some reason, simply re-install it and configure your email account to it again. If you happen to have an issue with a pre-installed email app, do a factory reset (steps provided above).

If your phone was built for a particular carrier in the UK and you’re now using it in an Australian network, you can’t expect to receive over-the-air update for it. If you badly wanted to update your phone, you can do it manually via flashing. You can use Google to find a good guide on how to flash the latest firmware.

Problem 9: Facebook and Snapchat apps don’t have sound notifications on Galaxy S7

I do not get notification SOUNDS from Facebook or Snapchat. I have checked all settings, uninstalled and reinstalled several times. I Googled this issue. A post said to try an older version of FB. I did that and sounds worked for a couple hours then stopped!! One thing I did notice I have to go to account settings and click on sync each time I reinstalled the older version app and it will not sync at all with the newest version of Facebook !! Thank you for any help !! — Tami

Solution: Hi Tami. Please check our suggestion for Erynn above. We assume of course that you know how to change the notification settings for an app under Settings>Notifications.

We don’t know where you get “older” Facebook app versions since you can’t do that in Google Play Store so you should also ensure that your apps are not compromised. Some official copies apps can be booby trapped by third party developers. If you’re fond of getting apps from third party sources outside of Google Play Store, you should be aware that some of those apps may not be safe or can present problems. You should work with the developer of those unofficial apps for solutions.

Problem 10: Galaxy S7 sends duplicate or delayed messages at random

It appears that in using the Message+ app, my phone is sending duplicate texts and the recipient is receiving messages already received hours or even days apart. They are not sending two messages at the same time and it isn’t that the recipient never received the message. They will receive the message when I send it and then will randomly receive the same message days later in a completely unrelated conversation. — Katestefan07

Solution: Hi Katestefan07. Message+ is not a Samsung app so if the usual troubleshooting of wiping its cache and data (steps provided below) and factory reset did not work, there may be an app or network issue behind it. You must do one or all of the following to fix the problem:

  1. switch to a different messaging app,
  2. contact the app developer and ask for assistance, or
  3. work with your carrier to fix a possible network issue.

To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 11: Galaxy S7 keeps getting “Settings has stopped” error

Hi. I have done all the troubleshooting steps you mentioned to fix the “settings has stopped” issue and the lagging. The one fix that worked was to clear the settings data and cache, however, it will only works once and then give me the same error message. Then once i clear it again it works once etc etc etc. I have no idea what else to try and am hoping like hell you can help. I have a Galaxy S7 edge with android version 7.0. I just did the update 3 days ago. Thanks for any help you can provide and look forward to your reply. — Vito

Solution: Hi Vito. If wiping the app’s cache and data did not work, try wiping the cache partition next. If that won’t work either, factory reset the device.

Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 12: Can’t set up email accounts on Galaxy S7 after an update

I purchased a Galaxy S7 a couple of days ago. I set up 3 email accounts, one of which is a work specific one (NHS mail) the other a Gmail and btinternet account. all was straightforward and without problem and functioning correctly. There was a software upgrade to Nougat 7.0, and since this happened I can only access the NHS mail account as I get the message: Unable to set up account: Security policy restricts the use of POP/IMAP email when trying to use the others. I have removed both accounts and tried again to no avail. I have rebooted the phone and tried again, still no luck. Any ideas?? Kind regards. — Sally

Solution: Hi Sally. In Gmail, there’s an option for a user to enable or disable POP and IMAP under Settings. You can access it logging into your Gmail account in your computer and clicking on the gear icon. The POP and IMAP options should be under Forwarding and POP/IMAP section. Make sure that both POP and IMAP are enabled before setting up your Gmail account in your email app again.

We’re not familiar with btinternet email so you have to figure a similar option yourself. Better still, contact the email provider and ask for assistance.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Can’t transfer files between Note 4 and Galaxy S7 via Smart Switch, other issues

Hello everyone! Welcome to another #GalaxyNote4 post. As usual, we’re bringing you another article that discusses a number of Note 4 issues and their respective solutions. We hope you’ll find this helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 not turning on

Hello, my name is Thalia from Puerto Rico. So I have been experiencing problems with my Note 4 and it all started after the phone was updated. It started to turn off on its own and sometimes it wouldn’t turn on unless I was in a rather cold place. I thought it was the battery but before it stopped turning on, the camera became useless. I couldn’t use the frontal camera at all; it would immediately close the camera or send an error notification.

My friend has a Note 4 as well and I used it to check the battery and it charges normally but when I try to charge on my NOTE 4 it won’t even vibrate. My sister accidently left it in the freezer for a few seconds but it might have damaged it more. Do you think there is a way to fix it? — Thalia

Solution: Hi Thalia. Well, first of all, leaving a smartphone in a freezer is never a good idea. Temperature extremes (hot or cold) is harmful for the battery and electronic components. Whoever suggested that to you or to your sister clearly did not know what he or she was saying.

Secondly, if your Note 4 won’t turn on at all, even after using a second known working battery, there’s nothing much that you can do at all. The most that you can try is to see if you can restart the phone to alternate modes. If the phone remains unresponsive or stays dead, let a professional check the hardware. Better still, just replace it.

Here are the steps on how to boot your Note 4 to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 2: Galaxy Note 4 won’t power back on

I’ve been having problems with my phone that is acting up. I looked for info online and found your post. I’ve tried all your steps in the procedure and nothing has done the magic. Let me explain to you the whole story on my darling phone.

So it was a gift from my ex-boyfriend who bought it off of his sister, (who doesn’t like me that much). She supposedly had the phone only for a few months then “grew tired of it” and wanted a new one. So she sold it, and in my mind, came out with the better end.

My first day trying it out I noticed that after a while of using it and putting on all the features I use (not much since I don’t like to fill up the storage and make it slower) it started shutting off. Every time I tried turning it back on, it wouldn’t even start completely and turn back off again. I decided to charge it and apparently it was low on battery, or so I thought. Like two days later the same happened and I couldn’t believe it was out of charge already since I hadn’t used it that long, but it looked like it was also it.

So that’s when I decided to buy a new battery. It worked for like 2 or 3 months when the phone started freezing up and locking a bit. Not long after it started the same shutting off thing and every time it would start turning on, it would shut off again and again. Until one day if just didn’t turn back on. That has been my journey up till now with my darling phone, which I just bought a new battery and hoped that would be it, but still not doing so much as a flicker.

Hope someone can tell me a way to make it feel better without making my wallet hurt. Thanks in advance and hope to hear from you soon. — Valdez

Solution: Hi Valdez. Please see our suggestions for Thalia above. Keep in mind that although it’s rare for a Samsung battery (we assume you bought an original one) to malfunction just months after initially using it, it can still happen. If you know someone with a working Note 4, try using their phone’s battery to see if it’s a battery problem or a device issue.

 Problem 3: Galaxy Note 4 drains battery fast

Hi. it has been almost one and half years i have had purchased my Galaxy Note 4 from an authorized dealer. Last month, my battery suddenly decreased by 30% while it was switched off. From then, even if i do day to day work i feel that the battery drains so quickly. and the worst thing is even if i switch it off during night time, the battery has been drastically decreased.

i took the device where i purchased and they said there is no issue with the device and asked me to replace the battery as they had no stock of Note 4 batteries available at the moment.

so i purchased a battery from a shop which is not an original battery and it worked well until yesterday.  the same battery draining issue occurred again. and when i try to replace the battery they said that the issue is with the motherboard and there is a shortage in motherboard.

What am i to do? What’s the exact issue according to your experience?

i wonder why the battery drain by 30% to 50% even the phone is turned off during the night. Thank you. — Kasun

Solution: Hi Kasun. You should not limit the possible reasons for a battery drain issue to two things only — bad battery and motherboard problem. In a lot of cases, battery drain can also be due to a huge number of apps, malware, incompatible apps, or improper usage habits. To see if your particular battery issue is due to apps or improper usage, do a factory reset and observe the phone. Expectedly, your phone will have lower battery consumption after a factory reset when there are no apps installed. If the problem continues even when there are no apps in the phone, that’s indicative of a device or battery issue.

Keep in mind that the more apps you install, the higher the chance of the battery draining fast. Not all apps are created equal so there’s always a possibility that you may have installed a poorly coded one. Try to install apps that puts apps to sleep like Greenify and see if that will slow down battery drain.

Problem 4: Galaxy Note 4 stuck in boot loop

Hi. I own a Samsung Note 4 Edge (SM-915G). One fine day when my phone was out of charge, I had to put it on charge and tried switching it on. It did switch on all well but minutes later it shut down and then the endless cycle of boot loop started. I tried going to recovery boot however never got lucky enough to see that screen. Eventually I thought reinstalling the OS using Kies might help me. It all went through fine till the phone restarted and went to the erasing screen and then I saw the “No Command” with the green guy flat on his back. I tried this couple of times but all in vain. The phone does charge and show me the charging status. Hope it’s not a hardware failure. If yes which part could it be. If it is ROM which I cannot replace i guess can I boot from SD.

Also if it is not H/W failure what can I do? Any advice will be highly appreciated. Thanks. — Sandeep

Solution: Hi Sandeep. Try to see if flashing the bootloader might help. If that won’t fix it either, there may be an unknown hardware problem that results to this problem. In that case, you’ll want to have the phone replaced.

Below are the steps on how to flash a bootloader. Exact steps may vary depending on your phone model so be sure to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 5: Galaxy Note 4 calendar app not working as expected

Calendar notifications are erratic. Sometimes I get the notification and other times I don’t. For example, I had a hospital appointment today and I had set 2 notifications (4 days previously) for one day before and 1 hour before, but neither went off. I checked the phone and both the appointment and the notifications were set correctly, in fact I was watching the phone as the 1 hour one passed just to be sure I wasn’t missing it. I have tried short test notifications and they always seem to work but I just can’t rely on my phone for actual appointments. This has only recently started happening in the last month or so. I have tried a soft reset a couple of times with no improvement. I have tried entering the appointments in the calendar via the widget and in the Google Calendar but no difference. Any help would be much appreciated. — Peter C.

Solution: Hi Peter C. If your test calendar notifications work as expected the actual ones don’t, we really don’t have an explanation for you. The only suggestion we have for you is to wipe the cache and data of the calendar app. If the same app fails again, you must try another app.

To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 6: Galaxy Note 4 stuck in boot loop after updating apps

Phone updated 5 apps earlier this evening- soon after, phone began rebooting by  itself. Tried a restart, but the phone continuously reboots, never getting past the Samsung Galaxy Note 4 page, before it vibrates and reboots. I am unable to get into safe mode. Holding the down volume key does not work, the phone continues to reboot. If I hold the home button and the down volume, it tries to download the custom OS, I waited 3 hours- nothing. If I hold the up volume and home while rebooting, I get to the recovery screen, but still no options to get to safe mode. Any help appreciated. PS I have no clue which version I am running. — LEO BLAIS

Solution: Hi LEO BLAIS. To fix the problem, try wiping the cache partition first.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If that won’t fix the problem, do a factory reset to via Recovery mode. Here’s how:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 7: Galaxy Note 4 keeps on rebooting on its own

I hope you well. My Galaxy Note 4 switches on and off maybe 10 times in less than 30 Seconds. I went to see a technician at the mall and he said it’s a software problem. I also know my battery was messed up so I went to get a new one. That’s when they told me it’s a software problem. I would like to know how do I fix this because they are charging me too much money for fixing it. I would perform hard reset but it doesn’t want to turn on. It’s just on and off in a split second. I look forward to your feedback and thank you for taking some of your time to read my email. — Siphelelekibi

Solution: Hi Siphelelekibi. Kindly refer to our suggestion for Sandeep above.

Problem 8: Galaxy Note 4 won’t install an update

I have a Verizon Samsung Galaxy Note 4. Last update was for update N910VVRU2BOK3 back in 7/2016. It failed with error code 555. When I check for system updates via my phone it says my phone is up to date. Yet the last successful update was done in 8/2015. I have cleared app caches, did a system cache partition clear and the note 4 still says no updates – system is up to date. How can I get the latest system update to download and what version should that be? — Fsuseminole43

Solution: Hi Fsuseminole43. One of the common reasons why devices do not receive over-the-air updates, that is updates pushed by carriers via their network, is incompatibility. For example, if your phone was built for a particular carrier like Verizon and you’re using it in another network like AT&T’s, you can’t expect to receive an update at all. That’s because AT&T won’t push updates to your device simply because their firmware version is incompatible with yours. If you want to update your phone, you must re-register it with Verizon first.

If you were to update this phone on this same network before, there may be another reason why it no longer works at this time. Do a factory reset and see if that will allow you to update. Otherwise, you have to other choice but to manually install the latest Android version by flashing it. Use Google to find for a guide on how to do that.

Problem 9: Can’t transfer files between Note 4 and Galaxy S7 via Smart Switch

Hey Droid guy. I just got a Galaxy S7 edge and am trying to use the cable they provide to do the Samsung Smart Switch. My wife got same phone same time but had a Note 4. She transferred all her apps, Facebook, games, etc. I didn’t see an easy way to switch my USB to transfer so I went into developer mode and it says it’s switched but still nothing happens when I open app on both phones and have wire plugged to both. — Steelcurtaindan

Solution: Hi Steelcurtaindan. You can move files via Smart Switch either in wired or wireless modes. If you’re attempting to connect both devices via USB cable, the following must be met:

  • Both devices must have Smart Switch app installed.
  • The USB setting on the old device must be set to transfer media files (MTP). You can access this option by pulling down the notification bar and selecting your USB transfer options. This will not be available if your phone is not connected to a compatible device via USB cable.
  • The USB connector must be connected to the new device, not the old one. This should be the setup and not the other way around.

If you can’t make file transfer via USB cable, try the wireless option.

Alternatively, you can also try to move your information first to a computer with Smart Switch installed to it, before copying those information to any of your phones. You can follow this link for more information.

Problem 10: Galaxy Note 4 won’t display contact names during calls or when receiving SMS

We rebooted back to factory reset on my Samsung Note 4 and were able to put the contacts back in; however, it doesn’t let me know who is calling or texting. it just gives me the phone #. I have added a couple of apps that identify phone numbers but they still don’t show especially when a text comes in. It is an American phone but I am currently in India so my carrier here is Idea. I added the Idea app in too. — Diane

Solution: Hi Diane. This problem happens if your phone is confused what contact name to display because there are duplicate or multiple contacts of the same name. Create a backup of your contacts and wipe the data of the Contacts app (refer to the steps above). Once you’ve cleared the Contacts app’s data, create a single contact in the app and ask that contact to call or text you. If his or her name is displayed properly, add the rest of your contacts in the app as well. Again, make sure that you don’t create duplicate contact names.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 won’t send SMS after deleting some texts and photos, Bluetooth not working, other issues

Hello and welcome to yet another post about Samsung #GalaxyS6. As usual, we address some S6 issues here so hopefully you’ll find this material useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 mobile data won’t turn off after Nougat update

Hello. I have just updated my Samsung Galaxy S6 to Android 7.0 (it was a recommended update, I just pressed ok) and now, after the update I have an issue that is bothering me: the mobile data connection is ON even if I set it on OFF. So, practically, I can connect to internet using my mobile data no matter how the mobile data button is set (on or off). Considering that my mobile data is limited and I usually open it just when I need to search something on internet, that issue is really annoying and I have to put my phone on sleep mode, which again is o problem, because in this case I can’t be contacted. Thanks in advance for the response, have a great day! — Cosma

Solution: Hi Cosma. Try to delete the system cache first. This is often an easy and effective way to deal with minor issues following an update. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

In some cases, clearing the current system cache won’t work because there are other reasons aside from a corrupted cache. We suggest that you do a factory reset if wiping the cache partition won’t work. Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: Galaxy S6 edge never received Nougat update

Hi. My Galaxy S6 edge phone (SM-G925F) hasn’t received any update notification for Android 7 (Nougat). I tried to trigger the update manually by going to Settings -> Check for updates but then the phone tells me that everything is up to date. The phone was bought in France, it updated nicely from Android 5 to 6 in the past and I never flashed it, so I don’t understand why it doesn’t receive the update notification :/. I just reset it to factory settings but it didn’t solve the problem. Can you help me to solve my problem ? 🙂 — Micka

Solution: Hi Micka. You won’t normally receive over-the-air (OTA) update, that is an update provided by a carrier, if your phone does not come from them. You’ll have to wait for Samsung to push the update to your device, which, in most cases, can take ages. The older your device is, the longer the time a user will have to wait for said update since newer devices tend to receive updates first. And no, there’s nothing that we can do to influence Samsung to update your device. If you can’t wait for Samsung to update your phone, we suggest that you do some research on how to flash Nougat to it.

Problem 3: Galaxy S6 edge stuck in boot loop after unrooting

Hello. I rooted my Samsung Galaxy S6 Edge for the first time yesterday using the King Root app. Later, I decided I didn’t want it anymore so I uninstalled it. Then I checked with an app that tells you if your phone is rooted and it said it was so it suggested I use another app called SuperSU or something like that and I did. It warned me that my phone could go into a reboot and it did. Now my phone is stuck on the powering up stage like when you turn it on for the first time. All it does is flash the Samsung logo and won’t turn on. I tried to hold the power button and it does nothing. It’s been a whole day and I am worried. Please help. — Isaac

Solution: Hi Isaac. Your problem is one of the reasons why unofficial modifications to devices are never supported official by Samsung. There’s a lot of variables that can cause an issue like this and unfortunately, there’s no easy way to know where the problem lies. Since the problem appears to have occurred after you installed a third party app, we suggest that you contact the app developer for support.

You can also try to see if flashing the bootloader and/or firmware back to stock will help. Sometimes, this procedure works so it’s a must do if ever you can’t find any support from the app developer.

Below are the sample steps on how to flash a bootloader. Exact steps for your device may vary so make sure to consult other guides so you’ll know how to do it properly. The steps below are only for demonstration purposes:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Wet Galaxy S6 screen is grainy, won’t charge

My phone got wet (not submerged in water) and when i turn it on it’s sort of grainy (with blue, red and green dots). The phone also shows that it’s charged for a split second then uncharges. i opened the slot of the SIM card and it was sort of wet. I shook the phone and a little bit of water came it. the LD indicator in the SIM card slot is pink. is there anything i should do? i have it in rice right now and the phone is off. Thanks for the help. — Natasha

Solution: Hi Natasha. First off, your S6 is not water resistant so even a tiny amount of water or moisture inside can lead to problems.

Secondly, if the screen and charging issues follow right after exposing your device to water, the phone must be sent in for repair or replacement. Yes you can dismantle and dry the device yourself but that’s only part of the entire diagnostic process. Putting the device in a bag of rice may not help at all since you’re supposed to open the phone up first and remove the battery before doing it. Leaving the battery inside a wet phone can short other components or the motherboard. We know you can’t just open the phone up and remove the battery that’s why you need someone with experience and expertise to do that for you. Hopefully, once the battery is removed and phone dried, the problems will go away.

Finally, water exposure almost always leads to permanent problems. It can both cause short- and long-term effects. For example, the motherboard got wet and has developed corrosion at this time, it’s only a matter of time before you experience more severe problems until the phone eventually dies. Letting a technician check the phone will let you know if there’s high likelihood of problems from developing later on, or if it’s better to simply have the phone replaced.

Problem 5: Galaxy S6 screen stays black, not showing anything

I have an S6 so I am unable to pull out the battery to attempt to fix the problem. Last night my phone said it was overheating, and that it was going to stop the charging, and what it needed to help it cool down. I closed everything and left the phone alone. This morning, the screen will not display anything. The notification light is blinking as if there is a message, other than that it will not do anything. I tried turning it off, but it will not turn off. Any advise?

On the questions below for the Android version, I am not sure which one it on the phone so I just picked something. — Katrina

Solution: Hi Katrina. To check if this is a problem caused by an unknown Android bug, try to boot the phone to either Recovery Mode or Download Mode. If the screen works in any of them, do a factory reset and see what happens from there.

If you’ll be unable to boot to any of the mentioned modes at all, or if the screen stays black (so you won’t know if doing different hardware button combinations work), you’re out of luck. You must send the phone in so the hardware can be checked. If you’re lucky and the issue is isolated in the screen only, replacing it may bring back the phone to its normal state.

Below are the steps on how to boot your phone to either Recovery Mode or Download Mode:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Problem 6: Galaxy S6 won’t charge, won’t turn on

Good day sir. Today, I’m having a big problem with my Samsung Galaxy S6 edge. My phone won’t charge, wont turn on. I’d tried to perform the hard reset by pressing Vol (+ ) Power Key not working, Vol (- ) Power Key, not working, Vol (+ ) home key then Power Key not working, Vol (- ) home key then Power Key not working. I’d tried to search in Google on how they force to start their phone, also on how they do a hard reset 🙁 Mobile brand: Samung [SM-G925F]  will you help me on how to fix me phone? — Farhan

Solution: Hi Farhan. If your phone won’t respond to any hardware button combinations, then there’s nothing more that you can do. There’s no software magic that you can do to force your phone to boot back up in this case. The only way to turn on a Samsung device is by pressing the power button or a combination of other buttons. Period. You should let a professional check the hardware to see if it can be revived.

In some rare cases, the main reason why a phone fails to boot is a fully drained battery as the charger is defective. Make sure that you use another known working charger before sending the device in.

Problem 7: Galaxy S6 encountering errors after installing TWRP

Hello. Around last October, I attempted to root my phone and made some fatal mistake. I am not sure where, but I was using TWRP. My phone now has these error codes, in the exact order as follows. No Support SINGLE-SKU Supported API: 3 E:Failed to mount /efs (Invalid argument) E:Failed to mount /efs (Invalid argument) E:Failed to mount /efs (Invalid argument) dm-verity error Any help at all would be much appreciated!! — Ian

Solution: Hi Ian. We are not TWRP developers so we can’t give you any specific solution to the errors you encounter. The most that we can suggest is that you flash all software (bootloader, firmware, etc.) back to stock. If you don’t want to do that and you want to fix the issue without removing TWRP from the system, we suggest that you contact the software developer or engage the community by asking questions in forums that discusses TWRP.

Problem 8: Galaxy S6 in-call volume via Bluetooth not working

Hi! My Galaxy S6 used to work great via Bluetooth with my car’s Uconnect. Then one day the in-call volume just stopped working. It still rings, announces and connects the call like normal, I can stream music, it accesses my phonebook, but when I answer a call it is just silent. I have to transfer it to my phone to get the call sound connection. Now I have a 2017 Jeep and am having the same issue. AT&T techs couldn’t figure it out, Samsung CC was useless and since it does every other bluetooth function fine it is obviously not a pairing issue. Everything is up to date. Any ideas? — Brishrier

Solution: Hi Brishrier. You should treat this problem like any other phone issue. Basically, you are limited to doing basic software troubleshooting only. If those possible software solutions won’t work at all, there must be a deeper reason for the problem such as unknown Android glitch or coding-related bug.

The first software troubleshooting that you should try is the cache partition wipe. If nothing changes after doing it, you can check if a third party app is causing it by restarting the phone to safe mode. Here’s how to do that:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem remains even when the device is on safe mode, you must then try a factory reset. This is the most that you can do. Refer to the steps above on how to do it.

Problem 9: Galaxy S6 submerged in water won’t charge and won’t turn back on

My phone was submerged in water for about an hour. It was inside an otter box but that didn’t protect it. I was able to get it in a cup of rice about 45 mins later. It was in rice for about 24 hrs before it was put on the charger and turned back on. When it was on the charger the battery jumped from 0% to 100% instantly. The phone turned back on then shut off right away. It is now in rice again. This time I was able to submerge it in a lot more rice. I do not see where the water damage indicator is so I am not able to tell if it is white or red. Also, I took the SIM card out while it is in rice. What should I do now? — Tiffany.m.fenwick

Solution: Hi Tiffany.m.fenwick. As what we tell Natasha above, an S6 does not enjoy water resistance protection. Also, Otter Box cases are, well, only cases. Using them don’t provide water resistance to a phone. That said, the best thing that you can do right now is to stop whatever tricks you’re doing (dump that rice) and let a professional assess the hardware for you. We can’t help you in this case either. There’s no amount of advice we can give you to fix a water-damaged phone. A technician needs to physically inspect the phone so you’ll know if it can still be saved. So, again, stop whatever you’re trying to do and start working on having that device checked as soon as possible.

Problem 10: Galaxy S6 won’t send SMS after deleting some texts and photos

I have a Samsung Galaxy S6. I have gotten the notification my device is running low on space. I deleted several long text threads and also a good deal of photos from the Gallery. Since doing this, when I send texts they are sent but won’t deliver and I also don’t receive any. I can however make phone calls….not sure what is going on, any help would be appreciated. Thank you. — Bobbieanngreer

Solution: Hi Bobbieanngreer. We can’t see any reason why deleting some SMS and photos will affect the texting function of your phone, unless of course, you also deleted some critical system files in the process. To check if this a simple messaging app bug, try to wipe the app’s cache and data first. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping an app’s cache and data won’t work, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to Galaxy S5 slow charging issue, can’t send SMS to one contact, other issues

Hello everyone. Welcome to another post that brings you more #GalaxyS5 issues and solutions. We hope that this material will become another good reference for those looking to fix their own S5 issues. If you don’t find anything useful here, make sure that you visit our main Galaxy S5 troubleshooting page.

For now, here are the topics contained in this post today:

  1. Galaxy S5 showing Error Code: 555 in system update menu
  2. Solutions to Galaxy S5 slow charging issue
  3. Galaxy S5 can’t send SMS to one contact
  4. Apps stored in Galaxy S5 SD card keep disappearing
  5. Galaxy S5 wifi connection is very slow
  6. Galaxy S5 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 showing Error Code: 555 in system update menu

For over a year and half I have been receiving this message when I go to my system updates app/window: “Last system Update: Software not updated to G900VVRU2BOE1 Failed: Jul 8, 2015 at 04:30 Error Code: 555.”

When looking at the Software update history from within system updates it says: “Software updated to G900VVRU1BOC4  Apr 25, 2015 at 08:35” For the longest time if selected for it to check for system updates, it would simply give me a message indicating that no update was necessary at that time. Since I was happy with how it was running, I didn’t care so much and left it at that.

Recently with the release of Nougat (7.0), I figured I should at least update to Marshmallow. So I did. I had to use Samsung (Kies?) desktop app and download the software from Verizon. The installation went smoothly and the phone works well. The issue I’m having is that the status hasn’t changed when I go to the system updates app/window. It still shows the exact same messages I listed above even though if I go to About Phone the status is correct and shows version 6.0.1 and BB version G900VVRS2DQA1. Any suggestions? — Cisco

Solution: Hi Cisco. It’s our first time to encounter this issue and we haven’t received the same or similar complaints from other users so this may be an isolated case. There’s obviously no official troubleshooting for it so we suggest that you do basic software troubleshooting.

The first step that you want to do here is the cache partition wipe. The error may be due to an old or outdated system cache. Below are the steps on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should nothing change and the error remains after wiping the cache partition, you can also try the good old factory reset solution. This will wipe everything on your phone and revert all software settings to default so it’s an effective solution for this type of issue. Just make sure to back your data before proceeding. Below are the steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Solutions to Galaxy S5 slow charging issue

I have a Samsung galaxy S5. My issue is with the phone charging. If I plug it in it will charge but very very slowly. Left it on the charger all night got up to about 60%. It does say it is charging when I plug it in and it seems to charge steadily, just at an incredibly slow pace.

Also, if I have it plugged in and start using the phone, the battery power will go down even with it charging. I have done a factory reset and purchased a new battery. I took it to AT&T and they used compressed air to clean out the charging port. Still nothing. They tried to run a diagnostic on it but it would not connect to their system. Kept saying it couldn’t find device. But it would charge or at least register as charging when it was connected with their system, but again incredibly slowly. I have tried multiple chargers as well. This issue came on suddenly, basically fine one day, bad the next. I was having an issue with the phone itself turning on and off and not accepting a charge at times, that was before the reset and new battery however. It seems like the only issue is with the charging/fast draining. Sorry for the long message just figured more info is better then less. — Tbarnesenviro

Solution: Hi Tbarnesenviro. There are a number of things that can cause an issue like this so you want to address each one first. Causes for slow charging issue includes but are not limited to:

  • corrupted system cache,
  • unknown software glitch,
  • too many installed apps running in the background,
  • malware
  • damaged charging port
  • bad battery
  • unknown motherboard issue

To address the first and second possible causes, a factory reset must be done. Since nothing changed after the phone was wiped, the next possibility that you must deal with is the issue about the number of apps. Factory reset becomes useless if the cause of the problem is due to a lot of apps and services running at the same time while charging. These are a few approaches that you can take to address it if that’s the case:

Deal with them head on by manually forcing all apps to hibernate. Apps that are in the state of hibernation or “deep sleep” cannot run and help drain battery power so it should be your first aim, especially if you don’t intend to uninstall anything. There are a number of third party apps that can help you make other apps hibernate but we recommend Greenify. Just head over to Google Play Store and install it and make sure that all apps are in hibernation mode when you’re charging.

Boot the phone to safe mode during charging sessions. Another approach that you can take is by simply booting the phone to safe mode while you’re topping up the battery. Safe mode prevents third party apps and services from loading. This won’t affect pre-installed apps though (and trust us, there are many official apps that can help drain battery faster too), so you want to use this approach only if you are convinced that one of the third party apps is problematic. To boot in safe mode, kindly do these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Identify and uninstall problematic apps. Should the phone charge normally while it’s on safe mode, that’s a clear sign that one of the apps is to blame. Safe mode won’t help you identify the particular app though so you want so you need to remove apps individually and observe the phone after every uninstall to do that. Keep in mind that not all apps are created equal. Some may be properly configured to work in a particular phone model while another may be not. Due to the huge number of Android phones, not all developers have enough resources to test their products on all phones. An app may work flawlessly on a Galaxy S6 while it may do quite the opposite when installed on a Galaxy S5. Although Google provides tips to developers on how to make apps light on the battery, not all developers follow them, resulting to an issue like yours. If you have installed an app that hogs battery power, removing it may be the only solution.

Install system and app updates. Sometimes, the most effective solution is also the simplest. Installing updates can sometimes fix power issues so make sure that you don’t skip it.

Problem #3: Galaxy S5 can’t send SMS to one contact

Hey there! So I have just recently updated the software on my phone on 1/31/17. Today for some reason when I try to send text messages to people they are all sending with the exception of one person who I text the most. There is also a red border around the screen when I open his text page or whatever it’s called lol and I have tried to change the border. It will change for like a second then go red again.

Anyway I’ve tried restarting and also removing the battery for about 10 minutes and doing pretty much what you’ve written about the soft reset and I’ve also deleted the conversation in case it was a space issue. I can’t figure it out for the life of me because I have searched settings and also tried to edit his contact information thinking maybe something was clicked, I really have no clue. Do you guys have any idea of what this could be? Thank you for any help you can give 🙂 — Marlana

Solution: Hi Marlana. The first step that you need to do is to find out if this problem is caused by the messaging app you’re using or not. You can do that by wiping the app’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

NOTE: Wiping your messaging app’s data will result to the loss of your conversation threads. Make sure that you back them up first before you proceed.

If the deletion of the app’s cache and data won’t resolve anything, the next step is to verify if you can send an SMS to the said contact on another device. If you are in a GSM network, insert your SIM card to another phone and send a test message to the contact in question. If that won’t work either, contact your wireless carrier and ask for more assistance. On the other hand, if you can send an SMS to the contact fine on another phone, continue troubleshooting your phone by doing a factory reset.

Problem #4: Apps stored in Galaxy S5 SD card keep disappearing

Hi, I have an S5 and a 32GB Samsung SD card. I’ve replaced the battery with a Duracell battery from Batteries plus store. I don’t think I have the latest update on my phone because of the lack of memory space. My phone is constantly freezing up, so I close all apps, and try again. It’s mainly the Facebook messenger that freezes the most, but lately all apps have started freezing up. I am constantly restarting my phone.

Well, the newest issue is the SD card isn’t booting up. Since last night my phone got really hot, and the apps on the SD card disappeared from my phone. I could go to Google play store and open them from there. But they weren’t showing up on my phone at all. I tried unmounting SD card, and mounting it again, then turned off phone, took SD card out, battery out, and inserted them back. After a few times, of the off and taking SD card out, they finally came back. The next day (today) my phone started freezing again so I restarted it, and the apps on SD card disappeared again. I took out SD card, reinserted it, and only half came back. I repeated process, and they disappeared again. ..gives me the ghost image of the app, but says the app isn’t installed. But I can get to them through the Google play store and open them up through that. Any suggestions on the problem? — Skybny003

Solution: Hi Skybny003. Keep in mind that if an Android phone is low on space in its primary storage device, other apps may not load and the phone can suffer from slow performance issue. To be safe, you have to make sure that there’s a remaining 1GB of primary storage left to allow the system to create a cache when apps are running. There’s no exact science how much storage space is necessary for cases like this because each app can demand for storage resource differently. To clear up space on your phone, we suggest that you delete music, photos and videos from it and move them to another device or to a cloud service like Google Drive. If you have enough space on the SD card, you can also try to them there. Once you’ve done that, observe how the phone works.

If the issue continues even after you’ve freed enough space, try wiping the phone’s system cache next. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache, you can also try to reformat the SD card using your phone. This will ensure that the SD card is working fine.

Problem #5: Galaxy S5 wifi connection is very slow

Hi. I have one of our Samsung Galaxy S5 devices with a wifi problem. This is one of 150 devices we have within the organization. There is a problem with the wifi, where the speed (on the rare occasion that it can download anything) is painfully slow. I had the phone in to configure it for another user, so I go through the usual routing of wiping and setting up. I factory reset the device, and noticed it requested an OS update. So I connected it to one of the wifi connections we have and tried to let it update. I tried for almost a whole day! With the stopping & starting, I managed to download about 36MB of 892Mb and gave up. I then let it update over the mobile network (4G) which did it all in about 10 minutes. It then did another update, so I had hoped that would have sorted the wifi, but it didn’t.

Our wifi is a good connection, we have a 10MB leades line and every other wifi device works perfectly on it. This faulty device had no trouble finding & connecting to the wifi (10 feet away), but actual download speed is the issue. For example, the page: google.co.uk has about 8 attempts to load it, and the attempt that works takes about 2 minutes on wifi, but on mobile data, it is instant. If I continue to use this on mobile data, it is very expensive. I’ve checked all the settings may times, and have now done 3 factory resets, and also tried in safe mode. There are currently no apps running, and no software added. I even always skip all installs of Dropbox etc, etc of all programs on a rebuild. I’ve done this thousands of times on many devices (I’m the ‘IT’ guy here) Can you help please? — Larry

Solution: Hi Larry. We don’t know the full history of that device so we can’t really say for sure if this is a software or a hardware problem. Like any other Android issue though, the general rule in dealing with this one is simple — if no software solution fixed it, the problem must be bad hardware. Before you consider repair or replacement, we suggest that you try to manually flash older stock ROM to it to see if that will make any difference. There may be an issue with the phone’s baseband version so reverting it back to its older firmware may also change the baseband to its working state.

Problem #6: Galaxy S5 won’t turn on

Hello, I am seeking help for my friend in which they have a Samsung Galaxy S5 phone with T-Mobile that is not working. Basically my friend’s dad passed away in July from cancer and they kept that phone open/turned on periodically, in which this is the one that is having problems.

Obviously there is really no need to have that phone but the personal value is indescribable in that it still has texts/pictures saved on the phone. In addition, they do periodically turn on the phone to see if there are any new messages from people who might not have gotten the sadden news.

Anyway, the last time they were able to turn on the phone was probably last month. Unfortunately the most recent time the phone would not turn on. Thinking it might be that the battery was dead, they tried to charge it but nothing happened. Also they tried switching the battery but nothing worked. When switching the battery with another one, it charges fine on the other and placing a charged battery in doesn’t change anything. The phone just won’t turn on. Again, this is an outdated model and has no real use but the sentimental value of retrieving those memories of their dad is something you want to be able to do. If there is anyway you would be able to help, I’m sure that they would greatly appreciate it. Finding a way to get the phone to turn on and having all that phone data intact is something important that they are looking for. Please contact via email. Thanks. — John

Solution: Hi John. We don’t respond to emails so we hope you’ll find this post in time.

Frankly, average users don’t have much option for an issue like this because most of the time, malfunctioning hardware is the culprit. In some cases, a faulty power button may prevent a phone from turning on while in others, it can be something more serious, like a motherboard failure. The Galaxy S5 is not shock- and water-proof so it was accidentally dropped or exposed to water before, the motherboard may have simply died after some time. That means there’s a very slim chance that you will be able to recover user data from it as Nand chip or phone’s memory needs power and a functioning operating system to be accessed. T

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
  7. to see if the phone can still boot up to other modes, try to do the steps below:

Remember, if the phone remains unresponsive and doesn’t display signs that it’s booting up like a vibration during restart, LED light on top, or make any sound notification, you need professional help to check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Android Marshmallow caused multiple sensors on Galaxy S5 to fail, other issues

S5 Marshmallow

Some wireless carriers are now starting to roll out Marshmallow updates for the #GalaxyS5. In this post, we address one of such issues reported by our community. Remember, most post-update issues can be fixed by wiping the cache partition and doing a factory reset. If these two procedures won’t work in your case, consider uninstalling outdated apps.

For other S5 troubleshooting, don’t forget to visit this page.

  1. Galaxy S5 unable to send text messages after an update
  2. Android Marshmallow caused multiple sensors on Galaxy S5 to fail
  3. Galaxy S5 can’t install OTA update
  4. Galaxy S5 can’t browse using mobile data
  5. Galaxy S5 screen turns black after battery swelled
  6. How to free up room in Galaxy S5 internal storage

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 unable to send text messages after an update

Hi. I was looking for help with an issue with my Galaxy S5, when I found your website. It gave me some hopes to fix this error that is driving me crazy.

About the error message. It started after my Galaxy S5  got updated last week (the version I’m using now is G900PVPU3CPCA). The only problem is that I am not able to send any text messages. I do receive texts normally, but every time I try to send a text I end up receive the error message. “Message not sent. Message saved. Please try again later (425).

I kept trying re-sending the text over and over, but I keep getting the error all the time.

What I tried so far:

– Checked if the airplane mode is off.

– Restarted the phone a lot of times.

– Turned it off a few times and took the battery off too.

– Tried to update my phone again, but it is already up to date.

My phone company (Boost Mobile) doesn’t have any info about this error. I have a lot of texts messages, and data on my phone, and don’t want to erase / re-install all the softwares. Please any idea or info you can give will help me a lot. Thank you. — Wellington

Solution: Hi Wellington. Because the issue appeared right after an update, please ensure that the phone’s system cache is refreshed by wiping the cache partition first.

  • Turn off your Galaxy S5 by holding the power button down until the screen darkens.
  • Once it’s completely off, simultaneously press and hold the Power, Home and Volume Up buttons.
  • Release the Power button once you feel the phone vibrates once. Keep pressing on the Home and Volume Up buttons until the boot menu appears on the screen.
  • Scroll down to the wipe cache partition option using the Volume Down key and select it using the Power button.
  • Once it’s done, choose reboot system now in order to get back to the phone’s normal boot.

Refreshing the cache partition won’t delete your text messages or any other personal data so it can be done safely. If nothing changes after wiping this type of cache though, your next step is to create a backup of your personal data and text messages. Once you’ve created a copy of your important files, delete the messages app’s cache and data. Doing so will refresh the app-specific cache and data. Sometimes, outdated cache or data can result to weird glitches. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Messages app and tap it.
  • From there, you will see the Clear Cache button.

Problem #2: Android Marshmallow caused multiple sensors on Galaxy S5 to fail

Ever since my phone updated its software to Marshmallow, all of my sensors except for the proximity sensor quit working. Gyroscope, magnetic,  barometer sensor, completely stopped working. My phone worked just fine before this update. I’ve done a factory reset around 4 times, soft reset, cleared cache partition, to no avail. The sensors will start working and quit again at different intervals.  I paid a lot of money for this phone and I believe either Boost Mobile or Samsung needs to take responsibility for wrecking my phone and give me a replacement. Either that or fix the thing. 

I didn’t ask for the system update but it was forced onto me. This phone is under 2 years old. I really enjoyed my phone the way it was but now I feel like my phone was sabotaged. Wouldn’t it make sense that either Boost Mobile or Samsung owes me a replacement since it was their unwanted update that screwed up my phone? — Brian

Solution: Hi Brian. We haven’t heard of the new Android Marshmallow causing functionalities and sensors to fail on an S5 until now. Although major Android updates rarely go smoothly, they don’t result to extreme circumstances like the one that’s happening on your device.  If multiple factory reset instances did not resolve the issue, then you’re within your right to demand a replacement from either your wireless carrier or Samsung. The best that we can do is to tell users how to do basic software troubleshooting following an update.

Kindly call Samsung or Boost Mobile to get the issue resolved.

Problem #3: Galaxy S5 can’t install OTA update

I keep getting a notification in on my top notification bar that says there is a new Android update available for my phone. So I click on it and it begins the process by asking for permission to restart my phone. I click on “restart” and my phone turns off and it starts to turn back on and in blue letters at the top of the black screen that only says Samsung as if it were just turning on. It says something about attempting to reboot or update or something I can’t remember exactly what it said. But then it says update failed all of a sudden and my phone restarts itself and turns back on like normal. Then I get a pop up message saying something went wrong and the update failed.

This isn’t the first time I’ve updated my phone. I’ve successfully updated it about 4 or 5 times since I bought it brand new about a year and a half ago. Now all of a sudden this keeps happening. How do I get my phone to update normally? — Crissy

Solution: Hi Crissy. There are a few causes why an Android device won’t install an update properly. In general, these causes include:

  • insufficient storage space
  • incompatible hardware
  • corrupted Google Services Framework app or other related apps
  • existing firmware bug
  • rare update file glitch

The first one you want to check, despite having failed to receive lack of memory space-related error, is the possibility that the phone’s primary storage device (not the SD card) has enough memory to receive the APK (the installer file bundle). Try to ensure the phone has at least 2GB of free storage space before you attempt another installation. While most update files are barely over 1GB at most, the extra space will ensure that the compilation of new OS files will not be hampered by lack of storage space.

Another potential reason why an Android phone cannot be updated is due to incompatible or dated hardware. Your S5 is very capable of running the latest OS though (Marshmallow) so you can cross this cause out in your case. This is only applicable for cheap, non-flagship phones.

An interesting step that you can try next is to delete the data of the Google Services Framework app. This app is responsible for managing Google- and Android-related updates. Clearing its data will ensure that this app works properly. Kindly refer to the steps provided above on how to clear an app’s cache and data.

A more drastic approach to resolving update issues for Android devices is by doing a factory reset. Don’t hesitate to do it if the suggestions above won’t change a thing. For reference, here are the steps how to do it:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

If your phone continues to fail when installing an over-the-air (OTA update) after a factory reset, the problem is most probably beyond your control. This means that the update file itself won’t work when installed on your device due to poor coding issue on your carrier’s side. Be sure to let them know that your device is having trouble installing their update so they can let their developer team to look into the problem.

Problem #4: Galaxy S5 can’t browse using mobile data

Hello there! I REALLY NEED YOUR HELP! I just got a Samsung Galaxy S5 G900H. the problem is that whenever i activate mobile data, it works for 3 seconds then it stops. i mean it’s just when i activate it, i can display a webpage but after that, it won’t show anything. it keeps searching and finally display an error occurred in the browser (any of my browser).

The weird part is that i tried another mobile operator’s SIM card and it works just fine. This probably means it’s linked to my current service provider. i can’t switch to the one that’s working for it’s too expensive to buy their airtime (Orange Senegal).

I also noticed that the network type changes from HSPDA to UMTS at times but for seconds. It mainly stay on H+. The internet does not completely stop since apps like WhatsApp send messages. In my opinion it might drop down a lot.

If you wonder about call i haven’t noticed any problem there.

Also, i used the same sim card in a Mobistar modem connecting it via wi-fi, but the same problem seems to happen.

Thanks in advance and please help me! — Sidiki

Solution: Hi Sidiki. Mobile browsing problems can be due to a misconfiguration on your device, or a network/server-side issue as well. If your S5 appears to be connected to the Internet because online apps work fine, your first task is to let your wireless carrier know about the issue. It’s possible that their DNS server is down, preventing devices from loading websites using browsers. They can also check if there’s an account-specific limitation that hampers your device to connect properly.

To eliminate any possible phone-related problems, try to factory reset your S5 then test how mobile data works. Make sure not to install any third party apps before doing the test.

Alternatively, consider booting in safe mode first to see if a third party application is preventing your phone from connecting. Here’s how to do it:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #5: Galaxy S5 screen turns black after battery swelled

My battery decided to swell, and at first I didn’t notice. Then it started making the adhesive glue that holds both the screen and digitizer to the rest of the phone, come undone. At the time I couldn’t afford to get a new battery so I had no choice but to keep using the one I had. Well, after a while the battery got to  where it started to crack my screen, so I decided to see if anyone had an extra Samsung battery meant for the type of phone. Well, someone did. But, the same day I had gotten the new battery, I ended up accidentally dropping my phone. After that, the screen went black, but the LCD lights still work.

Do I need to get a new screen and digitizer? Or is there something else I can do? I am hoping there is another option because of my ongoing  financial situation.

Another problem I do have, is my phone would send up an error message saying I didn’t have a SIM Card (when I in fact did have a SIM Card in my phone) inserted and would restart to try to find it.  — Shay

Solution: Hi Shay. The screen assembly is composed of three major components — the LCD, digitizer, and flex cable. A proper diagnosis must be done first in order to identify which of the three is no longer working. Doing so requires skill and special tools. If you aren’t sure which part is damaged, let someone with the right tools and skills do it for you. A cracked digitizer means a totally unusable component although it’s possible that the LCD may actually be the problem at this time. The best thing that you can do now is to have the device checked by a qualified technician.

The SIM card error you’re getting may be hardware-related. It’s possible that the battery may have damaged the SIM card slot after it started to swell. Make sure to have the SIM card slot checked as well.

Problem #6: How to free up room in Galaxy S5 internal storage

It seems I am constantly exceeding my internal memory capacity -16GB, while my 64 GB SD card has 28GB of available capacity. I have been attempting to move whatever I can to the SD card. The primary problem seems to be my Google Photo App version 1.17.0.118258643 won’t allow me to move “all” the data to the SD card. Here is how the total storage of 5.22GB  is split – Application (assume internal storage) 39.8 MB; SD card App – 32.75MB; Data (internal storage) 5.14 GB; SD card data 640KB – all while the data transfer tab is showing “Move to Device Storage” hence I suspect 100% of the data should reside in the SD card data category. Many thanks for your help as I have been trying all methods to free up room on my internal storage. — Phil

Solution: Hi Phil. Keep in mind that not all apps can be moved to the SD card. The only way to know if an app can be moved to secondary storage device (SD card) is if there’s an option that says so when you open the App info page.

Storage management on an S5 is simple. Keep files like photos, videos, music, etc to the SD card if you’re running out of space on the primary storage device. There’s no “advanced” methods in managing a storage device in Android. If you’ve already moved personal data to the SD card but still needs more internal storage space, simply uninstall apps.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.