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can’t install system update

Galaxy S6 microphone not working when using speakerphone during calls, other issues

Hello Android fans! Here’s another #GalaxyS6 post for you. We hope that this will become another useful reference for our ever-growing community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 won’t charge, charging port not working

The phone started having issues charging about two days ago. When plugging in the charger I had to wiggle it around to get it connected properly. Yesterday it would not stay connected even after wiggling it. It would keep connecting and disconnecting. Now the charger will not connect at all even after wiggling the charger plug in the phone. I tested the charger and it works properly. I believe maybe there is some build up of dust in the charging port of the phone or there is a loose connection within the charging port of the phone. I used a flashlight to check look into the charging port and got a small amount of dust out with a paper clip. This did not fix the issue. Any help would be appreciated. Thanks. P.S. I am not completely sure about the Android version. I always update to the new version but an update showed up yesterday (24Jun17) and I have not updated it yet and am not able to now because my phone is dead.         — Daniel

Solution: Hi Daniel. We don’t think you would be able to fix this issue on your end.  The most likely problem is a broken charging port, which means the device has to be repaired. Unless you have the expertise and tools to do a charging port replacement, the only effective way to fix your problem would be to contact Samsung or your carrier so the device can replaced or repaired.

If you want to do a do-it-yourself charging port replacement, go online and look for a good guide to help you.

Problem 2: Galaxy S6 stopped charging after installing an update

I let my phone update last night 06/24/17 after it had been harassing me to update for the last 2 days. When update was completed everything seemed fine. Then i realized that it would no longer charge using multiple cords and chargers. I have come to the conclusion it is not my charger or cords that are the issue, it is my phone. Please help. it was working fine before the update. Now I’m going to have to buy a new phone if the issue cannot be resolved. — Blkcloud85

Solution: Hi Blkcloud85. If you’re sure that the problem started after an update, then the usual set of post-update software solutions may help. First, you want to wipe the cache partition. This will help ensure that your device is using the fresh system cache. If you haven’t tried it before, these are the steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition won’t fix the problem, create a backup of your data (photos, videos, etc.) and factory reset your phone. Below are the steps on how to factory reset your phone:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Water damaged Galaxy S6 won’t charge, stopped working

Hello. Yesterday I took my phone (Samsung S6) to the bathroom, and a few splashes of water went onto it. It suddenly stopped playing music and turned off. i tried charging it, and it shows the symbol but doesn’t actually charge. i put it in a bag of rice overnight, as i don’t think it was a lot of water, but from what I’m reading, turning it on, is going to damage it further if all the water inside of it, isn’t cleared. what do you advise that i do? take it straight to be fixed or try putting it on again. And if water damaged, will it actually work again like before, or must i think if getting a new one? — Winnieliagatha

Solution: Hi Winnieliagatha. Your Galaxy S6 does not have water resistance protection so even if only a small amount of water reached the motherboard or some components inside, permanent damage can occur. Ideally, you’re supposed to do the following:

  1. turn the phone off
  2. remove the battery
  3. dismantle the phone
  4. clean and dry dismantled parts for days or weeks
  5. pray that your phone works normally afterwards.

We understand that you cannot easily open your phone to remove the battery and dismantle it (which is one of weaknesses of this phone). Thus, we recommend that you let  a professional check your phone so you’ll know if it can still be saved. Water damage can lead to all sorts of problems so there’s no telling what happens after repair. In some lucky cases, wet phones can continue working normally. A majority of cases do not always result to happy users though. Water and electronics do not mix and even tiny moisture can lead to serious motherboard damage. If you’re lucky and damage is isolated to an easily replaceable component only like the battery or charging port, repair may fix the problem for good.

If your phone no longer turns on at this time, it’s very likely that the device has already been damaged permanently. If money is not an issue, we suggest that you let the phone go and simply get a new one.

Problem 4: Galaxy S6 edge won’t power back on

Hi guys! I have a Samsung Galaxy S6 Edge. It’s been with me for a couple of months now and I’ve always took good care of it. No water damage, it wasn’t dropped or something. Today, it turned off on its own and when I tried to turn it on, nothing happened. I’m freaking out now because I don’t know what to do so if you could just help me with it, I would surely appreciate it. — Kenan.sakirovski7

Solution: Hi Kenan.sakirovski7. The first thing that you must do is ensure that you’re using a known, working charger and USB cord. The current charger may have stopped working so checking it is an important first step.

If you’ve already checked the charger before contacting us, then the only other troubleshooting step that you can do is to see if your phone will respond to different hardware button combinations. Each of these combinations is supposed to restart the device to a specific boot mode, which would then allow you to perform a follow up troubleshooting. If your phone fails to power back on after attempting all three boot modes, send it in for repair or replacement. Below are the steps on how to do each one:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 5: Galaxy S6 camera not working properly, phone vibrates when loading camera app

A friend recommended your site when all else options for me faded away. It’s my camera. Let me give you a little background here.

When I had my s6 edge plus I was more than satisfied with the camera results and it’s functionality. The quality never disappointed me. Then after few months the problem first occurred. Whenever I opened my default camera app, it produced a vibrating sound like buzzing of a bee . Then after sometime it progressed to faltering of image on screen before focusing fully to any image. My carrier gave me the replacement. Now after few months, I again had to face same problem. When I open my camera, 5 out of ten times, it produces buzzing. The faltering of image not yet developed. But I’m positive it would like the previous phone.

My current phone is updated to newest software and Android 7.0. I’ve already performed camera resetting, soft reset , safe mode and finally phone reset (just like I had done so with my last phone ) but of no use. What’s going on here? Kindly reply me back with some solid reason and solution. Counting on your help.. Regards. — Waqasjaved1

Solution: Hi Waqasjaved1. There’s a very slim chance of experiencing exactly the same camera problem on at least 2 devices so we’re thinking that the cause of the problem is either due to a problematic app installed on both phones, or you’re simply unlucky of having to get the a replacement phone with the same bad hardware.

The second one is rare but can happen but we think the problem lies on one of your apps. To check that, do another round of factory reset and observe how camera works without any apps installed. If our suspicion is right, your camera should work fine when there are no apps installed. This won’t mean that all your apps is bad though. To see which of yours is responsible, you must install each one and observe how camera works afterwards. Do the same routine until the very last one is installed. You should see the difference somewhere along the way. This is the only way to pinpoint the culprit.

If the problem stays after a factory reset without any apps installed though, you should continue to work with your carrier to have the device replaced.

Problem 6: Galaxy S6 deleted SMS/MMS

I have a Galaxy S6. I have 1585 SMS/MMS sent messages on the device. I also have 1864 SMS/MMS received messages. If I delete all of these, are they deleted from the cloud? If i delete these, they are permanently removed?

Also, if I lock the most recent messages from some people I have been texting, then go to my eraser app and delete all the messages, will the ones I have locked, be deleted? Thanks. — Rhett

Solution: Hi Rhett. If you’re using the native Samsung messaging app (named Messages), then deleting your messages from the phone may be permanent. SMS stored by Messages app is stored locally, that is, they’re kept within the device only. If you delete them from the messaging app, you will lose them permanently.

However, if you’re using a third party (non-Samsung) messaging app with cloud support, which means that your messages are being backed up in some remote somewhere, deleting your messages from the device will not lead to permanent loss. You only need to access your cloud account (exact steps can vary) and redownload your messages.

The lock feature (we’re assuming that you’re using the Samsung Messages app) only applies within the app. If your eraser app can override the functions of the messaging app you’re using and will delete the message from the system, your locked messages may still get deleted. To see if that’s the case, you can try to simulate what happens before you actually erase your precious messages. Try to lock an SMS message that you can afford to lose, then delete it using your eraser app to see what happens.

Problem 7: Galaxy S6 microphone not working when using speakerphone during calls

My wife’s Samsung S6 Nougat O/S T-mobile has an issue with the speaker phone. During a call, you select the speaker phone option. I can hear the other person but the other person cannot hear me. I have powered down and restarted, started in Safe Mode, factory reset and restored and also tried a voice record. My voice recording was fine. Hands free does not work, does not allow the other participant in the call to hear my voice. Any suggestions? — Jeffreyedgar

Solution: Hi Jeffreyedgar. If nothing happens when the phone is in safe mode, or after you wiped it with factory reset, the problem is most probably caused by inefficient firmware coding. This means that the operating system from your carrier may be buggy. Unfortunately, there’s nothing that you can do about it at all. Make sure to report the issue to your carrier though so they can keep note of it and hopefully build a patch for it.

Problem 8: Galaxy S6 sound notifications not working properly after an update

So I installed the new update on my Samsung Galaxy s6. Now my notifications are all wack. Sometimes I’ll receive them but no sound will notify me, or sometimes ill get the notification with sound the second time a notification comes up, this issue is really making me regret this update. I don’t understand why this issue is occuring, I have already tried restarting my phone but it still does the same thing. — Rosanna

Solution: Hi Rosanna. Please refer to our suggestion for Blkcloud85 above and wipe the cache partition and do a factory reset.

Problem 9: Galaxy S6 MMS not working on Consumer Cellular service

I’ve had my phone for about half a year now and I still haven’t been able to figure this out. I am not able to send pictures through text messaging. When I send a picture it keeps saying “sending” and then later says that it couldn’t send. It still happens when I have my data on, too. I have a Samsung Galaxy S6 active, and my carrier is AT&T. (My phone being Consumer Cellular). Hope that this could be fixed, and if not that’s okay. Thanks! — Nicole

Solution: Hi Nicole. Phones built for a particular carrier may not work fully when used in a different network. Your issue is not uncommon. We suggest that you contact your current carrier though for support. They should help you check the APN settings on the device. If they can change it, there’s a chance that MMS will work.

 


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Galaxy Note 4 won’t install system update, stuck in boot loop, other issues

Hello everyone! Welcome to another #GalaxyNote4 post and we hope you’ll find it useful. We expect that you’ll watch out for more of our Note 4 posts in the near future.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 won’t charge, won’t turn on

My Note 4 froze up last night (which isn’t uncommon, if it tries to update it crashes or if it die I have to soft reboot at least once a week if not more). With only the red charging light on, wouldn’t respond to anything.

So, I removed the battery and tried restarting it. Normally on a really bad day I will have to just leave the battery out a few hours and try the soft reboot again till it gets out of its reboot loop, then it will work good. But today, I have been trying for nearly 10 hours to get this thing to show me any sign of life and it will do nothing. No LED, no vibration, no safe mode, no recovery mode, nothing. I have a new battery with a good charge on it.

I’ve tried removing my SD card and starting it up after a soft reboot and I still get nothing. This isn’t the first time that it’s not made and life signs for a while, but not for this long after trying everything I know to get it started. I’m not 100% on what version it is, I’d look but the damn thing won’t turn on. — Madison.thomas

Solution: Hi Madison.thomas. The main goal for you right now is to see if your phone can turn on, whether normally or to other modes. Unless it does, there’s nothing much that you can do.

Try using another charger and USB cable first and see if that will work. If it won’t turn back on with a different known working charger, you then want to connect it a computer and see if it will charge or show signs of life (LED light, vibration, etc). If that won’t work either, get another battery and use it. If nothing changes, send the phone in so the hardware can be checked. A good technician should be able to tell you if the phone can still be saved or not. Keep in mind that there are many possible points of failure that can lead to what you’re experiencing right now. A thorough hardware check is necessary to know where the problem lies.

If you haven’t tried it, you can also see if your phone will boot to an alternate mode. If you can, you may be able to do follow up troubleshooting. Here are the steps on how to boot your Note 4 to any of these modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 2: Galaxy Note 4 lags, randomly reboots after an update

So, here’s the basics: AT&T Note 4, Official. Never had issues, never needed to root… Build MMB29M.N910AUCS2EQF1 June 1, 2017 Security Patch Update 6.0.1 All updates have always come OTA. Samsung 128GB SD. Here’s the issue: When the MAY security update come out, I updated like I always do. Since then, my phone started locking up, randomly rebooting, all around pissing me off 🙁 I read about having Samsung Experience in Best Buy reapply the update, but our Best Buy no longer has Samsung. So I went to AT&T to see if they had capacity to do it, nope; just a moron sales-boy who was clueless, just wanted me to pay $225 for my deductible and get an S8 (maybe if they offered the + I might have).

Went to a third party mobile repair and they quoted $35 up front but didn’t guarantee they’d be able to “find the update cause they’re in China” (true story). I’ve uninstalled apps and reinstalled systematically trying to find a culprit (to no avail). Tried using Kies and Smart Switch and they both error when I enter the model and serial. I did a factory reset from recovery and wiped caches, but the problem persisted. So I installed Wake Lock (darken) and that seemed to tide it and ‘cure’ the problem. June security update come out and I installed it. I had to remove and re-seat batteries, restart, pray to my fictitious gods and finally it got to the green App Optimizing and finished. I removed the wake lock but the problems persisted; so I reinstalled it and that’s currently where I am… I have close to 20 years with computers, but am total n00b with Android. I see there are the security updates available and downloaded the May and June. At this point, would applying back to the May update have the possibility of helping even though I’ve now installed the June? If so, how? I read you copy it to the root of an SD Card and apply update through the recovery screen, is this correct? Should I factory reset/wipe caches before re-applying the update? If I need to re-image the phone (another possible fix I read), what file do I need to use to go about doing that? At this point, I’d like to A) limp by til the Note 8 comes out and B) get this back up and running so my kids can inherit it for their games when I get the Note 8… Any help or direction would be greatly appreciated. — Scott

Solution: Hi Scott. “Older” devices like the Galaxy Note 4 encountering problems with Android Nougat is a real possibility. In fact, an issue like yours always happen. Newer Android operating systems are usually validated with equally newer devices only. Although users can install newer Android versions, their experience may not be ideal because their smartphone hardware may be pushing their performance envelop too much. This means that newer Android versions may not be coded efficiently because developers have only newer devices in mind when building it. In this case, the operating system and some or most installed apps may be hogging system resources too much, resulting to shortage of memory (RAM). This, in turn, can lead to freezing, crashing, and overall slow system performance. To fix an issue like this, (a) you must either remove problematic apps (if you can identify them), or (b) ensure that all apps are always kept in check. Installing the Darken’s Wake Lock app may have done the second option by forcing apps to fall asleep most of the time. Unfortunately, this is just a workaround and not a permanent fix. If you want your device to work normally again, you must downgrade the operating system.

Installing Android operating system manually is called flashing. If you want to do it, you must do some research outside of our blog on how to do it as we don’t provide flashing guides. We don’t suggest updating via an SD card because some platforms don’t support it. Try flashing via Odin instead.

You’ll need to flash the Android version running on your phone before the May update. Unfortunately, we have no way of knowing the exact firmware version for your device. What you need to do is flash each AT&T firmware version (starting with most probably Android Lollipop 6.0) individually and observe how it works.

Problem 3: Galaxy Note 4 UNFORTUNATELY EMERGENCY MANAGER SERVICES HAS STOPPED error, screen remains grey

Hi. I was turning UltraPower saving mode on my phone and phone died with 32% of the battery. Now when I turned my phone on everything was ok but after a minute I had a message on the screen saying UNFORTUNATELY EMERGENCY MANAGER SERVICES HAS STOPPED and screen went grey. I tried soft reset from troubleshooting page but this didn’t help at all. Now phone is very slow and screen is still grey. Help please. Thanks. — Kostas

Solution: Hi Kostas. Soft reset can only help so much. You must do more drastic solutions if you want to fix the issue for good.

The first move you want to do in this case is to clear Emergency Manager app’s data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If that won’t help either, do a factory reset. This will delete all user data so make sure  to create a backup of your photos, videos, etc. To factory reset your Note 4, follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 4: Galaxy Note 4 won’t stay on, stuck in boot loop

I have a Samsung Galaxy Note 4 and recently as about 3 months ago i had got a new battery. The old one didn’t keep a charge after a while (the old one was the battery that came with the phone). Now my phone started to just turn off on its own, which i would have to just simply turn it back on but now it won’t turn back on at all. it will go to the charging icon and then shows it needs to be charged (when clearly it has a full charge). It will keep looping until i try to turn it on again to which it does but will only stay on when plugged in with the fast charging. Anything else, it will stay in loop at the icon battery screen. — Albert

Solution: Hi Albert. We don’t think it’s a software issue at all so doing any software troubleshooting won’t matter at all. If you’ve already tried to factory reset the phone without any positive result though, you can also try to flash the bootloader and see how it goes. Below are the general steps on how to flash a bootloader. The exact steps may vary depending on your phone model so be sure to follow a more accurate guide from other sources.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If your phone continues to boot loop or won’t turn on at all, try a new battery. Otherwise, just send it in or have it replaced.

Problem 5: Galaxy Note 4 can’t detect O2 network

Hi. I have recently bought a Samsung Galaxy Note 4, 4G SIM Free mobile on Amazon UK but am having problems with no signal coming through; I’ll explain further.

(I live in the UK) I stopped my contract with EE and have gone over to pay monthly on O2. The change from EE to o2 was smooth and the Note 4 seemed to be working no problem. I had a signal on the device and was able to make and receive phone calls as well as text messages for a few weeks. The following could be coincidence but i will add it, i received my final bill from EE and also around the same time received a text message from O2 stating they were updating 3G and 4G in our area. It was at this time that the device stopped receiving any signal and now just shows a circle with a line through it. As I’ve said this could be a coincidence and not relevant.

I have put another O2 SIM card that works from another Note 4 i own into the device and it also stops working, so i think it may be the phone itself and not the SIM. To double check, i have actually got a second SIM from O2 shop which does the same thing and didn’t resolve the issue. We took the device to an “O2 Guru” to have a look at. He went into the “Mobile Networks” and added a new “Access point Names” for O2, with all the relevant access point information but with no luck. It was at this point that i have noticed the “Network Mode” shows “LTE/WCDMA/GSM.” My other Note 4 shows “4G/3G/2G” at this point??

I have also noticed that in the contacts list there is an entry “AT&T Service Contacts,” which i believe is an American Network.

The device is currently running Lollipop 5.1.1 and it does not give the option to upgrade to Marshmallow. I’m wondering if this is the mobile trying to connect to AT&T and not being able to, so no upgrade? The device Model Number is “SM-N910F” which is the correct model number for Europe. AT&T, from what i have found online, is “SM-N910A” so i’m not to sure if/why there would be a conflict with AT&T.

In the phone status it shows “Mobile Network State” as Disconnected. Obviously i have tried the basics of a soft reset and factory reset but with no luck. I find it strange that it seemed to be working for a few weeks and now won’t receive any signal at all. I’ve wondered if it simply needs to be updated to Marshmallow and that will solve the problem, but as of yet I’ve not looked into what i need to do to force an update and didn’t want to try anything until i have asked someone who may be able to help further. When i first got the SIM card the store worker put their own SIM into the phone to make sure it was unlocked and there was no problem.

I hope this is enough information for you and makes some sort of sense. If there is anything else that is needed then please don’t hesitate to send an email. I’m at a bit of a loss so any help will be appreciated. Thanks again. — Joe

Solution: Hi Joe. There’s only so much an end-user like you can do about this problem. Checking the APN settings is good but not really relevant in fixing the problem since the phone’s issue is failure to receive any network signal. We are assuming of course that the phone has not been blocked by your previous carrier and that it’s been network unlocked since you were able to use it in O2 network for a few weeks. The most that you can do is perform a factory reset. There’s no other software trick that you can do on your end.

If factory reset won’t fix the problem, you must work with your current carrier to fix it. We understand O2 UK uses GSM technology so popping in an active SIM card from them should work in an unlocked phone. Because nothing is happening when you insert a SIM card, we can only assume that there’s something that must be activated in the device so it detects the network. We also assume that your phone’s radio is compatible with O2’s operating frequencies. To be sure though, kindly ask them if the current phone model you have is compatible with their frequencies.

Sometimes, installing an update can fix network problems so consider manually flashing the device with updated Android version if O2 technical support team can’t figure out a fix.

Problem 6: Cannot mirror Galaxy Note 4 to TV via HDMI adaptor

I am simply trying to show the content of my Note 4 on my TV by using a genuine Samsung HDMI to micro HDMI adapter but try as I will I cannot get anything — no sound, no picture, zippo. TV is Panasonic TX L 37S10B which is about 8 years old. It has 3 HDMI sockets and I’ve tried all of them. Chromecast works fine and I can even show the content of my Dell laptop on the TV. I have tried all the suggestions; soft reboot (taking battery out)and checked for updates. Samsung can’t understand why and my local Panasonic service centre is also mystified. Are all HDMI sockets the same? Interestingly my Motorola Moto G won’t work neither will my Huawei Media pad which might suggest it’s a TV issue. But then again i’ve tried the Note 4 on my daughter’s Sony TV which is only 3 years old and it still won’t work.

Also I have tried it with and without the power charger connected. There seems to be no logical reason why it won’t work but i’m leaning towards it being a phone issue. It’s driving me nuts! Incidentaly the main reason I want to use it this way is to show RTE International player which is not on Chromecast. Hoping you can help before I tear out all my (remaining) hair! Thanks. — Barrie

Solution: Hi Barrie. An HDMI adapter is just like any other plug and play device. As long as compatibility is not an issue for ALL devices involved, it should work. That your setup does not work means that any of the following is true:

  • You may be trying to view a digital rights management-protected content, which cannot be displayed using the HDTV Adaptor.
  • Your TV is not capable of viewing videos or other media stored on your phone using the HDTV Adaptor.
  • The HDMI cable you’re using may be defective or incompatible.
  • Your TV may not display an image when connecting the HDTV Adaptor to your phone.

Problem 7: Galaxy Note 4 won’t sync emails automatically, Whatsapp keeps getting delayed notifications

My phone has been having the following problems since it updated to v6.0. which was about two months ago:

 

  • I have to manually sync my email.
  • My Whatsapp was receiving mails slowly.
  • Text files keep appearing in my files. Eg: crash-20170623.txt (I had deleted some over the two months since the update and they are still appearing, like every time I turn on my phone)

 

 I already did a factory reset on my phone but the problems kept reoccurring. I just did a soft reset but it did not work. — Rossevelt

Solution: Hi Rossevelt. If cache partition wipe and factory reset did not fix the problem, either of the following must be causing the problems:

  • there’s a problematic apps installed
  • the firmware version you installed is poorly coded for your device

To check if it’s an app issue, do another round of factory reset and check how your phone works without any apps at all. After a factory reset, configure your email account in the native email app and see if syncing works fine. Then install Whatsapp app only and see how it receives notifications. We don’t understand what exactly you mean by your third concern but you if you’re referring to cached or temporary files, they should be normal. Don’t delete anything you’re not sure of. It’s one way of causing problems in a system. Such text file may be a critical piece of cache so just leave everything unless you know that it shouldn’t be in the system.

If your issues remain during observation period, the reason must be buried deep within the operating system, which means that you can’t do anything about it. You must either revert to the previous Android version (by flashing), or just live with it and hope that a new update will patch the bugs.

Problem 8: Galaxy Note 4 won’t install system update

I have just purchased a new Galaxy Note 4 from an overseas vendor. Everything is working ok except it won’t system update. It just says network or server error try again later. I have wifi enabled and is working ok as I have downloaded apps ok. I have tried a hard factory reset to no avail. I have tried updating via Samsung smart switch on my PC but still no joy. I have fitted my SIM from my old phone, but it still won’t update. The current Andoid version is 5.1.1. I hope you can help. Regards. PS. I live in Australia. — Peter

Solution: Hi Peter. Is your Note 4 built for another carrier, or an international version? A huge majority of Samsung phones are ordered by carriers so even if they’re of the same model, like a Note 4, they can still vary. For example, Telstra’s Note 4 should run a Telstra software and not that of Vodafone. This means that if your phone, for instance, is a Telstra version but you are in a Vodafone network, you can’t expect to receive an update at all. That’s because Vodafone will only release an update to a Note 4 running their own software. Installing a non-Vodafone software to a Telstra phone is not only possible, but it can also damage it. If you can see any carrier logo when you restart the phone, you won’t be able to update the device at all.

However, if you only see Samsung and the name Galaxy Note 4 when restarting, that means it may be an international version and you may be able to update it with Smart Switch app (apparently this is not the case).

If you really want to update, you can only do so by manually doing it via flashing. If you haven’t heard of the word, we suggest that you do a lot of reading about it first to acquaint yourself. Flashing a device with an incorrect firmware version can be devastating, so is following an incorrect guide. Try to invest time and effort in researching about the topic to prepare yourself. It’s not rocket science so you should be able to do it fairly easily.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 edge can’t install system update, not detecting SD card, other issues

Welcome to our #GalaxyS7 post for today. If you’re looking for solutions to your S7 issues, this article may help. We discuss 8 more S7 issues in this post so if you won’t find a fix for your own issue, don’t forget to visit our main Galaxy S7 and Galaxy S7 edge troubleshooting pages.

Below are the specific topics we’re discussing for you:

  1. Galaxy S7 “Camera Failed” error, camera won’t work
  2. Galaxy S7 with cracked screen won’t turn on
  3. Galaxy S7 front camera photos looks not natural | Galaxy S7 front and back cameras are blurry
  4. Galaxy S7 edge not detecting SD card
  5. Galaxy S7 not making sound and text notifications after system update
  6. Galaxy S7 edge screen turns black with small X at the bottom
  7. Galaxy S7 fast charging feature not working
  8. Galaxy S7 edge can’t install system update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 “Camera Failed” error, camera won’t work

My Samsung Galaxy S7 says “Camera Failed” whenever I try to use it. For about the past week, it would do it 4 or 5 times in a row but then it would work. Now it will not work at all. It pops up the Viewing camera modes screen and then the warming box Camera Failed pops up. I have tried clearing the cache and followed the first 4 steps you suggest on this site. I use the camera nearly everyday in my first grade classroom. I use it to post pictures on Class Dojo and for a game called Plickers within my classroom. Do I need to bring it in to a store to be looked at? I do not know how to tell what version it is for below. I have model number SM-G930V, Kernel version 3:18:31, hardware version REVo.6, Knox version 2.7.1, Build NumberNRD90M.G930VVRU4BQA2, baseband version G930VVRU4BQA2. Let me know what else you need. — Hollyjohnson2008

Solution: Hi Hollyjohnson2008. The first thing that you must do in this case is to delete the camera app’s cache and data. This will ensure that you eliminate possible app-level bug causing the problem. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the camera app’s cache and data won’t work, you must then do a factory reset to deal with a possible software problem. Factory reset will erase everything in your phone’s internal storage device so make sure that you back your important files up first.

To factory reset your Galaxy S7, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If factory reset won’t work either, send the phone in so the camera assembly can be examined. If possible, let Samsung handle the check up to avoid voiding the warranty.

Problem #2: Galaxy S7 with cracked screen won’t turn on

Hi Droidguy! I have a problem with my phone that has been going on for a while and recently it just decided to not ever turn on or charge. It all started from when a relative of mine cracked the screen and the phone begun to bootloop. It has been at least 2 months now and it has suddenly shutdown on me. I have tried to turn it on by pressing and holding the volume/power/and home button but it still won’t work. Would it be because I haven’t updated it for a while? Or could it be the cracked screen? Please Help! — Sarinakicks

Solution: Hi Sarinakicks. If the issue is isolated to the screen assembly only, the phone should still be able to turn back on although the screen should remain black. Some of the indicators that will tell you the phone still turns on includes the following:

  • phone sounds off or rings when notifications, messages, or calls come in
  • phone vibrates when you try to press the power button to turn it on
  • recent apps, Home, and Back buttons light up when you press them

If any of these things happen on your phone, that means that the phone is not dead and the problem may only be limited to a bad screen.

If nothing of in the above happens and the phone is totally unresponsive, you should try to boot it to other modes such as safe mode, recovery mode, and Download mode. For reference, here are exact steps on how to do each of them as well as their follow through steps that you can perform:
Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
  7. If you’ve already tried them as well, that means that it’s not a screen problem and the phone itself does not boot up at all. In any of these case, make sure that you contact Samsung first so they can help you arrange a repair or replacement.

If the phone is no longer under warranty and the issue appears to be a malfunctioning screen, you bring the phone to an independent third party service center.

Problem #3: Galaxy S7 front camera photos looks not natural | Galaxy S7 front and back cameras are blurry

Issue is the S7 camera. It’s worse than my S5. I turned off all the settings and put it to 0. Not using filters but it feels like my face is NOT NATURAL. It feels like a doll or something. I don’t know how to describe. and it’s even worse at night. both front and back camera. just hopeless and super blurry. Is this issue hardware issue or software issue? Please advise as my home country, Fiji, won’t give me refund for this phone. i got it got 2100FJD.

Also, Snapchat photos are even more worse. Don’t know why. At least on camera app its less worse but on Snapchat it looks like a cartoonized picture. So annoying it’s totally unnatural. — Zeebran

Solution: Hi Zeebran. Pictures taken by the Galaxy S7 front camera do look unnatural. You can try to reduce the effects you don’t like by sliding the slider of, say, skin tone effect, to 0. If you still don’t like the look of the pictures taken by the front camera, try using other camera apps from the Play Store. The Galaxy S7 tends to process the photos taken so that selfie shots appear more good looking. The processing of pictures is done by software so using an app that shows a true look can remedy the situation. Try as many apps as possible to get the desired output the you want.

Photos taken at night or low light conditions can appear blurry even if you’re using other imaging devices like DSLRs. To minimize blur when photographing night or low light scenes, try to make the camera as steady as possible. If you have a tripod for your phone, try to use when taking nighttime photos and see if that improves the situation. We are also using a Galaxy s7 and S7 edge and both devices gives us very good photos in low light conditions even without a tripod. If your issue won’t be resolved by using other apps, consider having the phone replaced. You may have received a bad phone so replacing it should fix the problem.

Problem #4: Galaxy S7 edge not detecting SD card

Hi. Thank you in advance for your time and help. After a system update on my new Samsung S7 edge, my phone completely stopped detecting my SD card which was used before and worked. It’s by the way full of my travelling pictures which have not been backed up due to some system issue. Card is not recognized by my PC and other phones. I have contacted Samsung support to check Samsung cloud and so on. No problem solution. Same with Google. I have contacted Google support. Both supports recommended to contact you guys. I have tried whatever I could. Nothing works. Looks like I have lost all my important documents and a lot of my memories saved on pictures which somehow disappeared from both of my clouds after system updated done on my Samsung.

On your forum I have read that many people have same problem and you helped them. However your solutions given do not work on my S7. If you could advise me any solution I would really appreciate. — Kate

Solution: Hi Kate. If other devices like a PC or another smartphone can no longer read or access the contents of your SD card, it may be too late to do something about it. Any storage device — rotating hard drive, solid state drive, USB flash drive, or SD card —  can fail any time. The reason why a storage device fails can vary although the most common includes physical damage and file corruption. In some rare cases, lucky users may still be able to recover some contents from a physically damaged storage device with the help of advanced techniques. However, such techniques requires expertise, advanced tools, and specialized software so there’s usually nothing a user can do on their end. Needless to say, data recovery is expensive but if you think it’s worth spending several hundred dollars to save important files, you can try to ask help from professionals in this field.

Based on the circumstances you mention above, we think it’s pointless to attempt any recovery at this time. If you want to try your luck though, Google may be able to give you suggestions for data recovery services in your area.

To prevent losing valuable data in the future, always create back up on a regular basis.

Problem #5: Galaxy S7 not making sound and text notifications after system update

I worked in telecommunications for 16 years and have Samsung Galaxy phones exclusively since the S2 came out. After my phone ran the most recent software update about a month ago, it no longer makes any noise alert or visual alert when I have a text message. Games and other apps still do. I’ve done PRL and profile updates. I’ve changed the actual alert sound. Turned the device on and off after changing the settings, everything I can think of and it’s driving me crazy! Any suggestions?? — Joselynsue7

Solution: Hi Joselynsue7. The first thing that you want to do is to wipe the cache partition to ensure that the system cache is updated. Sometimes, app and system updates can corrupt the system cache so deleting the old is necessary. Here’s how to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Now that the phone has a new system cache, try to observe the phone for a few hours by using it the usual way.

If nothing changes after wiping the cache partition, your next step would be to ensure that all your apps are updated and compatible. Go over your list of apps and make sure that all of them are compatible with the new operating system. You also want to update them to minimize bugs. If you are not sure if an app is compatible, contact its developer.

Finally, if nothing changes after wiping the cache partition and installing app updates, you must do a master reset. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

NOTE: Factory reset will wipe all data in your phone’s internal storage device. Be sure to back irreplaceable files before you proceed.

Problem #6: Galaxy S7 edge screen turns black with small X at the bottom

Have a Samsung Galaxy S7 Edge which suddenly randomly turns screen black with one small white X at the bottom left corner. This lasts for about 5 seconds the screen returns to normal but it will also have turned Auto screen rotation back on even if had it off. Running Android 7 with all latest updates and security patches installed. Tried safe mode and still it happens. —         Kfchidakwa

Solution: Hi Kfchidakwa. We’ve documented a similar problem before but that was due to Samsung VR-related issue. If you installed any Samsung VR or Oculus app installed, try to uninstall or Force Close them to fix the problem. If that won’t fix it, try a factory reset.

Problem #7: Galaxy S7 fast charging feature not working

My phone won’t fast charge with my fast charger. I’m using my original charger that came with the phone and it won’t fast charge. At first sometimes it says that it is fast charging but some seconds later it will say “charging will take longer because not using original charger.” This is really annoying because it takes hours to charge completely. When fast charging it may take a hour or less to charge when on about 20%. I left my phone last night with 10% battery charging with the message of not using the original charger and next day after I woke up (like 8 hours later) it was barely on 77%. — Adrian

Solution: Hi Adrian. Almost all fast charging issues are due to charging port problems so you want to do a closer inspection of the said port to see if there’s a visible physical damage. Sometimes, a bent pin inside can cause erratic charging behavior. If possible, try to examine the charging port with the help of some form of magnification to see if something’s amiss.

If everything looks normal and there’s no visible lint or dirt that may cause poor contact with the charger, try to do a factory reset to see if the problem is caused by a software glitch. Factory reset will revert all software settings to their defaults thus it’s a good way to determine if a software glitch is causing a problem or not. Be sure not to install anything right after a factory reset so you can compare how the phone works without apps and updates installed.

If fast charging continues to fail during the observation period, have the phone repaired or replaced.

Problem #8: Galaxy S7 edge can’t install system update

I’m using Samsung Galaxy S7 edge. My phone currently running Android 6.0.1 marshmallow. But it shows some security and performance improvement updates from the several months. Update is about 539MB. Everytime i download these updates….my phone restarted to install these updates. But don’t know why update installation failed at 28% and dead Android logo appeared. Please give me some suggestions to this issue. Thanks. — Romeo

Solution: Hi Romeo. There are a number of reasons why a phone fails to install an update. Below are usual causes:

  • not enough available storage space
  • the phone is running unofficial firmware
  • System cache is corrupted
  • there’s an unknown software glitch blocking installation of new system update

To fix the issue, the first thing that you want to do is to clear the cache partition to refresh the system cache.

Once you’ve cleared the cache partition, check the remaining storage space. Make sure that you have at least 1GB of available internal storage space before attempting the installation.

If there’s more than enough space and wiping the cache partition won’t change anything, do a master reset (steps provided above).

If the problem persists after a factory reset, there may be a problem with the update file itself. Be sure to let your carrier know of the problem so they can take a look at it.

If you happen to root your device and installed a custom ROM, make sure that revert the software back to stock first. There may be a setting in the current ROM that prevents installation of an OTA update.

Sometimes, a carrier will not allow a rooted or customized device to install an official update so return everything to stock first before you install any Android update.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 keeps freezing, losing battery power fast, other issues

Hello Android users! Welcome to another #GalaxyNote5 article! This post answers 6 questions from some of our readers sent to us during the last few days. We hope that material will not only help those mentioned here but countless others who may be experiencing similar issues.

 

Below are the specific topics we cover for you today:

  1. Getting SIM card locked error on Galaxy Note 5
  2. Galaxy Note 5 keeps getting popups to install Power Sharing, Oculus apps
  3. Galaxy Note 5 getting No service and not registered on network errors
  4. Galaxy Note 5 can’t install a system update
  5. Galaxy Note 5 battery drain problem
  6. Galaxy Note 5 keeps freezing, losing battery power fast

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Getting SIM card locked error on Galaxy Note 5

I’m getting this alert that the SIM card has locked and to power cycle my device and if problem persists to contact customer service. So after I click on ok it just shows up on my notification bar as invalid SIM card. I’ve restarted it multiple times and I dialed ##72786# to do the factory reset and the problem is not going away. Please help me. — Jose

Solution: Hi Jose. A SIM card locked error has nothing to do with the phone but rather an issue on your account with your carrier. Troubleshooting your phone won’t get you anywhere. You must contact their customer service so they can give you another SIM card or do some account adjustments on their end.

Problem #2: Galaxy Note 5 keeps getting popups to install Power Sharing, Oculus apps

My Galaxy Note 5 just now started popping wanting to install Gearware and Oculus. I do not have either and it pops up at all the time interrupting what I am doing. Along with that it wants me to turn on something called Powershare. I said no and now fast charge does not work and it pops up every 15 minutes or so. I installed and now things are just as wonky. Power Saving pops up and asked to be turned on even though it is on, fast charge cannot be turned on, phone discharges at an incredible rate. I’ve done a cache wipe several times. — Robert

Solution: Hi Robert. We’ve encountered this issue with old Samsung devices before and at first we thought that it was because of a port malfunction, as was claimed by Samsung. We don’t think that’s the case though. It appears that the Power Sharing app from Samsung is creating a bug that results to charging issues. To go around the problem, the first thing that you should try is to uninstall Power Sharing app as well as Samsung Gear and Oculus apps.

If uninstalling them won’t fix the problem, head over to Application Manager and Force Stop the Samsung account and Samsung push service apps. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing will change after doing the steps above, do a factory reset. Before you reset the phone, make sure that you create a backup of your files.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After you reset the phone, try to avoid logging in to your Samsung account.

Problem #3: Galaxy Note 5 getting No service and not registered on network errors

NO service and not registered on network. Tried most of the options offered on blog however I cannot remove the battery from this phone. I don’t think this model allows it and when I try to go in and manually input my network it only pulls up Sprint AT&T and T-Mobile none of those which we are on anymore. — Lauren

Solution: Hi Lauren. These errors can be signs that your phone is not properly configured to work with your carrier’s network. It can also mean that you may have an account-related problem. If you have a SIM card, try inserting it to another compatible phone to see if it works. If it does, that’s proof that you phone is either not compatible with the network you’re trying to connect to, or that your account has issues that need to be addressed.  Make sure to contact your carrier’s technical support team for assistance.

Problem #4: Galaxy Note 5 can’t install a system update

I own a Samsung Galaxy Note 5 which is not able to update itself. It gives me an error of “failed to update device, contact nearest customer service.” I wanted to know whether we have any quick fix Because I’m always on the go and have little time to visit the service centers which are crowded.

Secondly, i don’t want to lose any of my data which is precious to me. Please help me. Thank you. — Omkar

Solution: Hi Omkar. We are assuming that you’re referring to over-the-air update here as you haven’t indicated otherwise. However, if you are having a problem with updating your phone manually (via Odin), that’s a slightly different issue that has a different set of possible solutions.

Now, you won’t be able to update your Galaxy Note 5 for one of the following reasons:

  1. there’s not enough storage space
  2. your phone is unable to reach the update server
  3. the update doesn’t complete due to server-side problems
  4. your carrier detects that your phone runs an unofficial firmware
  5. you have slow internet connection and downloading takes a very long time
  6. your phone runs custom recovery software

There’s not enough storage space. Make sure that your phone is ready to receive the  OTA update by making sure that there’s at least 2GB of internal storage space left. Recent OTA updates are usually just over the 1GB but you need the extra space for the cache later on. You can remove unused apps and transfer photos and other media to an SD card to free up some space.

Your phone is unable to reach the update server. This usually happens if your internet connection is unreliable, or that the update server itself keeps cutting out. If you are on mobile data, try to download the update using wifi instead and vice versa.

The update doesn’t complete due to server-side problems. Update files can sometimes take a long time to be completed because of slow internet connection or server issues. If the update keeps getting interrupted, make sure to narrow down the possible causes first. The first thing that you want to check is the reliability of your internet connection. Consider using wifi if your mobile data is slow or intermittent.

If your connection is okay or fast and doesn’t cut out, it’s possible that the problem is server-related. Try to restart your device and restart the download. If that won’t work, let your carrier know about it.

Your carrier detects that your phone runs an unofficial firmware. Installing an official firmware update over a custom firmware running on a device can brick a device so carriers often do some checks before uploading update files to a device. If the phone is detected to be running a different firmware, the system may stop the file upload to prevent bricking a device.

Your phone runs custom recovery software. If your phone uses custom firmware, it’s very likely that it’s also using an unofficial recovery software, which mostly prevents installation of OTA updates. To fix the problem, try to flash a stock recovery software first before attempting an OTA update.

If you’ve already considered all the items above but your phone continues to fail to install an update, contact your carrier’s customer service or send the phone in.

Create a backup

It’s your responsibility to create a backup of your important files all the time. Phones or storage devices can fail anytime. Be sure to back irreplaceable data up before attempting any update, or before you perform any software changes like an update installation. If you lose files after installing an update, you only have yourself to blame.

Problem #5: Galaxy Note 5 battery drain problem

Had sent to Samsung Service Center 4 times in a month to fix my battery draining super fast. Samsung changed battery twice but still the same. I am about to put this Note 5 in cold storage and use back my Note 3 (which is a hunk), a real great phone. I had tried factory reset few times and running without any apps loading….but still the same. I look forward your recommendation before this become a white elephant ! Thank you. — Simon

Solution: Hi Simon. If factory reset didn’t change anything and the phone has been sent several times to Samsung, that’s a clear indication that hardware is to blame. Don’t waste your time doing any software tweaks. Simply send the phone back in and this time, make sure to demand a replacement.

Problem #6: Galaxy Note 5 keeps freezing, losing battery power fast

I’ve been trying to figure out my Note 5 problem for a few months now. I cleared the cache files, even did a factory reset, went into safe mode but still my phone freezes. Some times it will go months perfectly fine (maybe a freeze here or there) but there are days when the phone will freeze every 1-3 minutes for the entire day and it drains my battery in the process. For some odd reason, it tends to last longer if I plug in my earphones and play music. My thoughts: 1)My phone was manufactured in Singapore or Hong Kong (I forgot) but am currently using it in South Korea. I don’t see how this could be a problem but could be something conflicting. 2) I just bought a crappy phone and just had bad luck. — Writeback

Solution: Hi Writeback. The number of apps installed on your phone can affect how fast your phone’s battery drain. The more apps you install, the more background apps and services are running all the time. Try to drastically cut the number of apps on the phone and observe it for a few days. Uninstall apps you haven’t used in the last 2 weeks. Chances are, you don’t need them and removing them can affect battery consumption.

Another good thing to do in this case is to try running the phone to safe mode to see if a third party app is to blame. Safe mode blocks third party apps and services so if one of the apps is to blame, battery consumption would be back to normal if you boot the phone to safe mode. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for a few days while it’s on safe mode

Sometimes, installing app and/or system updates can fix battery-related issues. Make sure that all your apps are updated and that you install any pending system updates.

You can also check the Battery monitoring tool under Settings to see what apps are consuming battery power the most. If you notice that an app keeps topping the list, you can try to optimize it or simply uninstall it to lessen the pressure on the battery.

Battery drain problem and freezing issues can also be signs of a bad battery or logic board issue so if the problem remains after doing all the steps above or even another round of factory reset, you must consider a phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 charging battery erratically, screen turns black, other issues

Welcome to another post that addresses some #GalaxyNote5 issues. This material brings you 7 more issues submitted to us for the past few days. Since last year, we’ve covered hundreds of other Note 5 issues so we also recommend that you visit our main Note 5 troubleshooting page if you can’t find a solution in this post.

Below are the specific topics we’re covering for you:

  1. Galaxy Note 5 charging battery erratically, screen turns black
  2. Wet Galaxy Note 5 won’t power back on
  3. Galaxy Note 5 black screen issue
  4. Galaxy Note 5 can’t install Android Nougat update
  5. Galaxy Note 5 battery won’t charge fully
  6. Galaxy Note 5 won’t turn back on
  7. Water damaged Galaxy Note 5 touchscreen not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 charging battery erratically, screen turns black

Hi. This morning I used a normal charger for my Note 5 and left it about an hour but surprisingly it shows 28% charged. Then i changed it to the other fast-charging charger and the battery suddenly fully charged in a second. Then after maybe an hour when the battery shows 70% something it suddenly black out. And tried to restart my phone but the battery is 0%. And it keeps happen whole day. What is wrong with my phone? Help me.! —  Arda

Solution: Hi Arda. The system may no longer be detecting the true level of remaining battery power at this time so you want to recalibrate it first. This will retrain the operating system on how to read the battery’s power state. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

It will take a few charging cycles before Android may be able to properly detect the correct battery level so try to see if the issue remains after a few days. If it does, do a master reset and observe the phone again. Master reset will restore all software settings to default so if the cause of the problem is software-related, master reset should get rid of it. Here’s how to do that:

  1. Create a backup of your important files such as photos, videos, documents, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the problem remains after you’ve reset the phone, there may be a hardware issue causing it. It can be a bad battery or an unknown logic board error so you must send the phone in for repair or replacement. We suggest that you try Samsung first but if that’s not possible, try any independent service center.

Problem #2: Wet Galaxy Note 5 won’t power back on

So my mom dropped her phone into a foot bath on Saturday. I’ve tried doing all of your reset options with her dead phone and so far nothing is working. The phone will neither turn on nor give a signal that it’s charging. And with the Galaxy Note 5, it’s not like I can just pop out the freaking battery. My issue here is that she has pictures on this phone and I don’t know how to get them off. Our bs Verizon Cloud is full so nothing has been backed up there in a while. Is it beyond hope to retrieve these precious pictures? I did call and get a replacement phone sent to her, but I don’t want to transfer everything over and risk losing the pictures. Help me please! — Destiny

Solution: Hi Destiny. Unfortunately, you need a working phone in order to access contents of a Note 5’s internal storage device. The Nand chip requires power and a working operating system in order to work. If the phone no longer responds at this time when you try to turn it back on, that’s a clear sign of a hardware failure. This means that you may no longer be able recover those files unless water damage is only isolated to the battery. In that case, a simple battery replacement will easily fix the problem. Otherwise, you really have to send the phone in for repair.

Before you do that though, consider booting the phone to other alternate modes to see if you can turn it on. Here are the steps on how to do each:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy Note 5 black screen issue

I have a gold Galaxy Note 5. I got it in December 2015 so my one year warranty just ended. I have been having problems with this phone ever since i got it from battery consumption to shocking glitches, to overheating. But the major problem now is that the phone screen is blacked out and a blue LED light at the top far left stays on.

So, last week i was on my phone and it started glitching like the screen kept flashing black and blue. Then i pressed the home button to lock it to turn the screen completely black and pressed it again to turn the screen back on. It was still doing the same thing so I then decide to turn the phone off. It powered off but when I tried to power it back on the screen stayed black and the blue LED light at the top far left corner stays on. I then proceeded to contact AT&T customer support. The first rep told me he had a similar problem when he had a Note 4 and that it was just a battery problem, that i was using the wrong charger.

I have been using the same charger that has came with the phone brand new out of the box. Keep in mind that every time i had an issue with the phone I take it to my nearest AT&T store and they always tell me that the problem is common and it will go away.

Back to the story, so the 1st rep told me he was going to order me a new charger and have it shipped to my house for free, and said if that doesn’t work than they should be able to swap the phone out for another refurbished Note 5 free of charge no problem. He said to let my phone charge on the new charger for about 2 hours.

I needed an immediate solution so when i got home i called AT&T customer service again. The second rep to me that it had nothing to do with the battery, that it’s a software issue. I didn’t know what to believe and i didn’t want to go back to the AT&T store closet to me, so i went to a different store. After I handed the phone to a salesman in that AT&T store, he dropped and cracked my phone. He really didn’t speak on that situation and instantly changed the subject back to what is the problem with my phone. So, I told him everything I told you and he gave me a card for a screen repair shop and told me to call the number on the back of the phone because he don’t know what to do, and that since i still have insurance that I could replace the phone for $125. Then I told him that the first rep told me i can get another one for free, and he pretty much said he didn’t know what he was talking about. So I call Samsung and they tell me that they will email me something for my statement and something to ship my phone off for them to look at it and i haven’t received either. I tried to tell the Samsung rep but she was very disrespectful and really wasn’t trying to hear about my problems. So really I feel like Samsung and AT&T are trying to screw me over! — Darrion

Solution:  Hi Darrion. Based on the problem description above, we think that the second AT&T representative is correct to assess that the screen is broken and you need to have it replaced. The flickering screen issue that you experienced before you went to the store is a classic symptom of a failing screen assembly. The blue LED light  is a sign that the phone is powered on but the screen has failed. This means that there’s no way you’ll be able to fix the issue by doing some software troubleshooting.  We know how difficult it can be sometimes to talk to customer service agents but your only hope here is to either send the phone to Samsung, or go with the suggestion of the first AT&T support rep to have the phone replaced for free. Whether the replacement is really free or not depends on the contact you have with AT&T. As far as manufacturer’s warranty is concerned, Samsung only provides the standard one-year warranty for their device so you’re out of luck.

Problem #4: Galaxy Note 5 can’t install Android Nougat update

I have been trying to install the Android 7 on my phone all day, and it’s taken 4 downloads and it still keep failing. The install hits 26% and it stops, telling me the install failed. I’ve already tried wiping the cache partition and still no luck. It would be ridiculous if I have to factory reset my phone just so I can update my phone. Even if I try to ignore it, it keeps downloading the file (1.4G) on my phone and wasting valuable space. Any ideas? — Ryan

Solution: Hi Ryan. That your phone is not fully downloading the installation files is certainly a sign that something’s not working properly. If you’re positive that there’s enough internal storage space available for the installation (at least 1GB) and the phone is not rooted or running unofficial firmware, factory reset may be your only remaining solution for this problem.

If the phone continues to fail to install the update, take note of the exact error message (and code if available) and contact your carrier so they can take a look at it.

Problem #5: Galaxy Note 5 battery won’t charge fully

I have a Samsung Galaxy Note 5. Earlier this week the phone started cutting off and showing 0% battery life. I would charge it and then it would show 60 to 80% battery life and then less than 10 minutes later shut itself down again showing no battery. I held the power button volume and home button all down simultaneously and clear it out the cache a as recommended by another site. At this point now I can only get the phone to charge up to a maximum of 17%. Even with the original charger it will not go higher than that. The phone is less than 1 year old. —        Josh

Solution: Hi Josh. Try to recalibrate the battery first to see if that will fix the problem.

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If that won’t fix the problem, do a factory reset then observe it for a day.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

If the same issue occurs after a factory reset, you can assume that the battery may be defective or there’s an unknown hardware issue causing it. Contact Samsung for repair or replacement.

Problem #6: Galaxy Note 5 won’t turn back on

My Galaxy Note 5 continuously reboot and start. I can not get it to stop. I have  held the Power Key, Home Key Volume down key at the same time and it still will not start up…it just keep start and stop. I was on “MSN News” when it started this crazy cycle. HELP!

I took it into the store and the lady suggested a total system download but I do not want to lose my pictures, contact lists…etc. I do not know how to tell if I have the Marshmallow since the phone will never start. — Mamie

Solution: Hi Mamie. If your phone won’t boot up normally, the only available solution for you is to try to power it up by doing a number of different hardware button combinations like the ones we suggest for Destiny above. If the phone remains unresponsive or the different hardware button combinations won’t work at all, you must have the phone repaired or replaced. Unfortunately, repair may delete everything from your phone, especially if you send the device to Samsung so there’s really no positive news for you here.

Problem #7: Water damaged Galaxy Note 5 touchscreen not working properly

Hi. I have a Galaxy Note 5 with a non-removable battery. It fell into the toilet but i took it out as fast as possible and dried it and shook the phone so that the water that entered inside through charging port and speaker comes out. switched off the phone immediately and switched it on again after 5hrs to see if it’s working. it worked fine but the touch did not work properly so i switched it off and kept as is. Is there any chance of it working properly after getting it repaired, or can you tell me the amount of damage done. — Shilineme

Solution: Hi Shilineme. There’s no way to determine the extent of the water damage unless you turn the device back on and see how it works. We don’t recommended that you turn the phone back on though without doing the necessary “first aid” such as dismantling, cleaning, and drying of the parts. Turning your phone back on while there’s still water inside can further extend the damage. Also, leaving the battery inside while water is present can have similar negative impact on the hardware so you want to open the phone up, clean it, and leave it in a bag of rice for a week or longer. The longer moisture stay inside, the higher the chance of extensive damage becomes. Some components may become corroded which can result to long term, permanent damage. Some device that got wet may not show problems immediately but once corrosion develops in the logic board or in the connections, the phone may suddenly stop working, long after it got wet. Doing this first aid procedure though won’t guarantee a fix but we still recommend that you let a professional do it for you to lessen the chances of permanently damaging the hardware.

In conclusion, it’s really hard to know for sure the amount of damage on your device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 keeps losing mobile network connection, can’t install system update, other issues

Hello Android community. We bring you another #GalaxyNote5 post that covers 6 other issues reported to us by some readers over the past few days. If you want to visit our main Galaxy Note 5 troubleshooting page, kindly follow this link.

Below are the specific topics we’re discussing for you today:

  1. Galaxy Note 5 sensors need calibration
  2. Galaxy Note 5 keeps losing mobile network connection
  3. Galaxy Note 5 apps takes a long time to send messages | Galaxy Note 5 slow internet connection issue
  4. Galaxy Note 5 cannot use keys during calls
  5. Galaxy Note 5 can’t install system update
  6. Galaxy Note 5 keeps showing overheating error screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 sensors need calibration

My wife and I both have the Note 5. Overall we are extremely pleased and have had relatively few issues. The one that my phone does have has to do with calibration. I like using mapping apps and star charts. The problem is with device orientation. I can do all of the recommended calibration actions and this does not fix the issue. A factory reset for other problems did not make any difference. GPS charting will update the path I am on, but the direction arrow will be facing a different vector. It will not rapidly change during a session, but will drift over time. When using star charts I can be facing the North Star but the chart will display random chart information. I have tried using the *#0*# but it does nothing. This is noticeable when using VR Gear. If I watch an episode or movie I will have to adjust the screen position. Any other ideas on how to calibrate or at least stabilize this drift? — Wade

Solution: Hi Wade. Apps designed to work with VR Gear and similar gadgets usually use a combination of different sensors to work properly. These sensors include the GPS, gyroscope, magnetic sensor (compass), and sometimes the accelerometer. They are built-in components and can only be calibrated by going under your phone’s service menu. For example, if you think the phone’s compass needs recalibrating, you must pull up the service menu first and run a magnetic sensor test first. Here’s how:

  1. Open on the Samsung Galaxy Note 5 the Phone app.
  2. On the keypad, dial the following code: “*#0*#” without the quotes.
  3. Wait for the service menu to load.
  4. Tap on “sensor” to see different sensor values ​of your Note 5.
  5. At the bottom you will see the entry “Magnetic Sensor.” If you see a “0” in the circle and the text “Need for Calibration”, then you need to calibrate the compass. Otherwise, you can either leave it or tap the self-test button. You’ll see PASS after the test if the compass is good.

As a user, you are limited to doing a self-test of this sensor. If the test says PASS, that’s an indicator that the compass is working fine. If it doesn’t, you either have to simply accept it, or you can have the phone replaced. Forget about “other” troubleshooting steps for the sensors. There’s nothing an end-user can do about that. These built-in sensors are calibrated at the factory by a computer so the only solution for you, if you think your Note 5’s compass is acting out, is by getting another phone.

Of course, there’s also the app factor. There’s no such thing as perfect app so there’s a chance that the experience you’re having is app-related. Try to contact the developer of the app you’re having troubles with so they can look into it. Developers of paid apps strive to improve their products all the time and one way to do that is by getting feedback from users. If you think it’s worth the time and effort, talk to the app developers so the issue will be examined.

Problem #2: Galaxy Note 5 keeps losing mobile network connection

I got this Samsung Galaxy Note 5 (SM-N920W8) from Canada. It is a used piece and I have bought this from my friend. It had Bell as carrier but I already got it unlocked from Canada. The problem I am facing is that my SIM card is not detected for much time of the day. Sometimes network is there but otherwise it shows “Emergency Calls only.” Then I have to check and search for mobile network again. Also, I got it checked from Samsung. They said that phone was fine. I tried putting the paper filling but the situation has not changed. Also I went to Vodafone store. I tried changing Sims. After changing I used a SIM for some more minutes than usual and after that the network was lost. If you have any solution then please tell me. — Dweet

Solution: Hi Dweet. If Samsung is positive that the phone is working fine, then the problem must lie in your carrier’s network. An issue like this can be caused by a number of factors so you must try to rule one thing at a time. Such factors can include:

  • a software glitch
  • a problematic third party app
  • a bad SIM card
  • damaged SIM card slot
  • corrupted/outdated baseband version
  • unknown hard problem
  • wireless carrier issue

If you haven’t done it yet, we suggest that you try to factory reset the phone before contacting the technical support of your wireless carrier. Factory reset should take care of any operating system or third party app issues. Make sure that you observe the phone for a few hours after a factory reset so you’ll know if the problem remains. If it does, continue the troubleshooting with your wireless carrier. To factory reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

REMEMBER: factory reset will erase all user data such as photos, videos, contacts, etc. Make sure that you create a back up before doing it.

Problem #3: Galaxy Note 5 apps takes a long time to send messages | Galaxy Note 5 slow internet connection issue

I have a Samsung Note 5 and the problem i am facing is having trouble accessing Internet as usual. All apps are having hard time connecting and i thought the problem was my carrier but i have tried different 3 carriers and still the same problem. The connection on my other devices is fine. For example when i send a message on Whatsapp, it might take even 30 minutes for it to be sent and i hardly receive messages from Whatsapp. The same with Instagram app. My feeds are taking more than 5 minutes to update. I think the problem is associated with the Marshmallow update. — 26cbcb

Solution: Hi 26cbcb. If the issue started after you installed an update of Marshmallow, below are the steps that you can do.

Wipe the cache partition. The cache partition is a part in your phone’s storage that stores the system cache as well as other files associated with all your downloads. Sometimes, some of the files in this location becomes duplicated, corrupted, or outdated, resulting to all sorts of problems. Problems usually arise after installing a system update so the first thing that you want to do is to clear the cache partition. Here’s how it’s done:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Observe the phone in safe mode. Once you’ve refreshed the system cache but the issue remains, the next good thing that you must do is verify if the slow connection issue you’re having is due to bad third party apps. This is done by booting the phone to safe mode first, and observing it for some time. While safe mode is enabled, all third party apps and services will be blocked so if the issue won’t occur, that’s proof that an app may be to blame. Here are the steps on how to boot your Note 5 to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Wipe the phone clean via factory reset. Another recommended troubleshooting step for this issue is factory reset. Doing so will force the phone to return all software settings to their known, working state. If a glitch developed after installing the latest system update, factory reset should eliminate it. Like in safe mode, you want to observe the phone for a few hours to see if the phone can now use internet normally. During the observation period, try to avoid installing anything except the apps you’re having problems with (Whatsapp and Instagram) so you’ll notice if there’s any difference.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

NOTE: If the problem continues even right after a factory reset, the cause of the issue must either be hardware in nature or a bad coding in the operating system version you installed. To fix the issue, you should talk to your carrier about it so they can replace the phone, or advise you on how to deal with the firmware you’ve installed.

Install all pending system and app updates. This step must be done if the issue won’t occur right after a factory reset. If the issue won’t return after a factory reset, that’s an indication that the glitch may have been introduced by an incompatible app. Make sure that you only re-install apps that are 100% compatible.

Basically, what you want to do is to identify which of your apps may be problematic. To do that, you must perform the following:

  1. Install an app.
  2. Check if it’s updated or not (install an update if it’s available).
  3. Observe the phone for a few hours.
  4. Do the same steps for the rest of your apps.

Problem #4: Galaxy Note 5 cannot use keys during calls

I am having issues with being on a call and NOT being able to use any keys to go to any prompts. What can I do to fix this? I followed the steps that were on the website, but I cannot find the “Phone Application.” This is getting upsetting as I am not able to do much on my phone with this issue. My phone is a Note 5. Also my phone is a Verizon, but on ATT plan.

From the home screen, tap the Apps icon. Tap Settings. On the More tab, tap Application manager. Tap the All tab. Scroll to and tap the Phone application. Tap Clear cache. The application cache is now cleared. — Tera

Solution: Hi Tera. The “phone application” being referred to here is the native Samsung app you’re using when you make a call. It should be labelled “Phone” under Application Manager. If you can’t find it for some reason, try using a different phone app. There are many similar apps that you can get for free in Google Play Store. If that won’t help fix the issue either, perform a factory reset (steps provided above) to fix your main issue.

Problem #5: Galaxy Note 5 can’t install system update

Hi. I downloaded the updates for my Note 5 yesterday, some 700MB of them. When prompted, I hit the install button and for a while the green figure appeared showing that the installation was taking place. Then the Android sign started flashing and continued to do so for several hours. So I Googled this problem and found a blog that suggested I reset the factory default settings by pressing & holding the volume, home and power keys together until prompted to re-set the phone. I tried this and got to another screen that said that I was going to customise the OS and asked if I wanted to do that. I said yes, and got another green Android sign saying that it was downloading something and warning me not to turn off the data(?). Well that message stayed all night. I am now back to the initial flashing Android sign & I cannot access or use my phone. I thought that it would be safe to install updates. What do I do now? — Creswell

Solution: Hi Creswell. We think you pressed the incorrect volume rocker by booting the phone to download mode instead of booting to recovery (so you can do a factory reset). The correct steps on how to factory reset a phone via recovery mode are detailed above. If your phone remains stuck in download mode, do a soft reset by following these steps:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device powers down completely.

Once the phone boots back normally, try to install the update again.

Problem #6: Galaxy Note 5 keeps showing overheating error screen

Hey guys, here is what I can tell ya. After looking to find solutions to my problem. I realized that I was experiencing the, “Sorry messages has stopped” Where that app crashes when I try to receive a picture through text and the app is open. That part might be a smoke screen to the real issue I am dealing with. I left my phone on my bed overnight and it died. When I went to charge it, the normal charge battery symbol with the lightning bolt inside. After a few seconds, the screen turns off, few more seconds, it gives the same screen. Trying to load the app. I tried holding down the home button and the lock screen button when it was trying this. I got a message saying that the phone was overheating and try to unplug the charger and replug it in. The phone was not hot on the outside. Maybe ive blown a capacitor or something else inside. When trying to get it to work and pressing the home key and the lock key I got to a interesting screen where it said there is possible a OS crash and if I want to boot it in a (cant remember this important word) OS to press the volume down button now. It was like a user OS or a different OS. The screen was all blue or maybe it was green. I did a system reset by holding volume down and home key. then plugged it in. it was charging at this point. When i went to turn it on, it gave me the battery symbol with a thermometer in it. saying its overheating i assume. Hopefully you’ve seen something like this before. Thanks I’m guessing its Nougat, might be Marshmallow. But I’ve updated whenever it asks. but usually i wait a week or two of it telling me to update before I do. — Connor

Solution: Hi Connor. We don’t know the full history of your phone to say for certain if the issue is due to a software glitch or bad hardware. Try to do the basic software troubleshooting steps first such as wiping the cache partition, observing in safe mode, and factory reset. If they won’t help fix the problem, especially the overheating screen you’re getting, the most likely cause must be hardware malfunction. Have the phone’s hardware checked by Samsung or a professional so you will know if it can be repaired or not. If the phone is still covered by a replacement warranty, we highly suggest that you have it replaced instead.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 stops working after installing third party themes, proximity sensor not working, other issues

Samsung is soon to release the latest of its Galaxy S flagship, the #GalaxyS8, but that won’t stop us here in the Thedroidguyto support #GalaxyS6 issues. With millions of this amazing phone in circulation today, we know that a lot of users need our help day in and day out. We hope that this post can be another helpful reference for those experiencing problems on their S6 phone.

These are the specific topics we are covering for you today:

  1. Galaxy S6 edge won’t install system update
  2. Galaxy S6 cannot download firmware update
  3. Galaxy S6 has no 4G connection | Galaxy S6 saying no mobile connection during calls
  4. Accidentally dropped Galaxy S6 screen turns black
  5. Galaxy S6 proximity sensor not working during calls
  6. How to disable cloud sync in Galaxy S6
  7. Galaxy S6 edge plus messaging app turns white when opening unread SMS
  8. Galaxy S6 stops working after installing third party themes

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 edge won’t install system update

Hi. Since receiving my S6 Edge at Christmas, I have been prompted several times regarding the latest software updates. Although I have been able to download them, it will not install them. Once downloaded, I select “install now” and the phone reboots as planned. However, during the install process it reaches 24% and returns to 0% before building back up to 24%. At this point the image of the Android ‘falls over’ indicating a failure. The phone then restarts and produces an error log, which I report. Although my phone works fine as it is (despite some overheating issues from time to time) i’m sure it’s only a matter of time before problems will begin to occur. I am currently running on 6.0.1.

I also get a message on my screen whenever i use an app stating that unauthorised actions have been detected. Restart your device to undo changes. but this doesn’t appear to do anything. Any advise/assistance would be appreciated. Regards. — Stan

Solution: Hi Stan. There are four common reasons why an Android device fails to install an OTA update (we are assuming you’re downloading the update from your carrier). One of them must be causing the problem:

  • the system cache is corrupted
  • there’s not enough available storage space
  • the phone is running unofficial firmware
  • there’s an unknown software glitch blocking installation of new system update

To see if you can fix the issue on your own, the first thing that you want to do is wipe the cache partition. Downloaded items from the Play Store and installation items such as APKs are kept in a special location called cache partition. The cache partition also holds the important system cache which can sometimes get corrupted after an update. To ensure that the phone has an updated system cache, you must delete the current one. This can be done safely and will not result to data loss so you can do it in a regular basis. Here’s how to do it:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.
  • Try to install the system update.

If wiping the cache partition won’t fix the problem, your next would be to ensure that there’s more than enough available storage space on your phone. There must be at least 1GB of available space. If you can provide more than 1GB, that’s even better. Keep in mind that you need the phone’s internal storage space for the update, not the SD card.

If your phone has a lot of storage space at this time and clearing the cache partition did not improve the situation, the next logical troubleshooting is factory reset. It’s not normal for an Android phone to reject an OTA update so making sure that there’s no software glitch causing it must be done. This is where factory reset becomes useful as it returns all software settings to their defaults, effectively removing any glitch that may have developed over time. Just remember to create a backup of your files before you do it to avoid data loss.

To factory reset your S6, kindly do the following:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Factory or master reset should fix the problem but if it remains afterwards, contact your carrier so they can take note of the issue. There may be some poor coding issue causing it so the more users report the problem (assuming others have the same trouble too), the more motivated they may be to release a patch as soon as possible.

Keep in mind that rooted or phones running custom ROMs may not be able to receive OTA updates. Some carriers will even block installation if their system detects that a device is running an unofficial firmware. If your phone is rooted or customized, revert all stock software (firmware and recovery) and try to install the OTA update again.

Problem #2: Galaxy S6 cannot download firmware update

When i try download the new update there is something wrong with the firmware. It comes up an Android with its eyes are crosses and a yellow triangle with an exclamation mark in it and it reboots, comes back on, and says there’s something wrong with the firmware. It says send report to Samsung so i do and it still hasnt been fixed. Also there’s always a warning triangle notification saying its detected unauthorised actions and it’s a constant loop just keep going on if i keep trying to update it. — Terri

Solution: Hi Terri. Your issue is similar to Stan’s above so kindly refer to our suggestions for him.

Problem #3: Galaxy S6 has no 4G connection | Galaxy S6 saying no mobile connection during calls

I’m having a problem with my Samsung Galaxy s6. I bought this phone just a couple days over a month ago. Since then my phone has not went in to 4G LTE mode at all. I have plenty of data on my phone. It stays in 3G mode with very little service unless I’m in town or connected to wifi.

Also when I’m making a call it says no mobile connection.

Also it will not let me do a software update. Other than that I really loved this phone and I would sure appreciate any help you are able to give. Thank you. — Larry

Solution: Hi Larry. By plenty of data we are assuming you mean your account can avail of mobile data service of your carrier. But having mobile data subscription does not necessarily mean you’ll get 4G automatically. Your carrier must have 4G capability in your location so you can use mobile data faster. If your location is only covered by 2G or 3G networks, having a mobile data subscription won’t give you the 4G speed. Try to talk to your carrier about the issue so they can check if your area has 4G coverage.

We suggest the same for your call issue. There may be an on-going network problem that affects 4G service and voice calling. Whether this is a network issue, your carrier should help you fix both the lack of 4G service and voice calling issues. Third party support groups like us can’t do much about these problems.

For your software update problem, kindly refer to out suggestions for Stan above.

Problem #4: Accidentally dropped Galaxy S6 screen turns black

I had dropped my phone months and months ago, I feel like almost 4 or 5. My phone continued to act as normal and has continued to be fine until yesterday. The screen began to act unresponsive periodically. Like the touch screen wasn’t registering my touch. I tried to get it to turn off which it finally let me do and it worked again. Today, it again became unresponsive and I was having a hard time restarting it as it wasn’t registering my touch and I didn’t know how to do a soft reset. But it suddenly asked if I wanted to boot in safe mode. I did and it worked semi ok, still a bit unresponsive and slow. I decided to put my anti virus from my computer to my phone and run a scan, but I have to switch it back to normal mode to run. After that, it says that it’s fine and everything looks good. It continues to do this off and on. I ask a coworker to look at it for me and he presses the part of the phone on the back that had cracked from where I dropped it and a couple of weird bars appear and suddenly it just goes black. The phone is still working and it actually still responds to my touch but it’s completely black now and I have no clue what happened. — Kim

Solution: Hi Kim. Try to boot the phone to recovery mode and see if you can see something on the screen. If the screen works fine, do a factory reset and start troubleshooting from there. To boot to recovery, follow these steps:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If the screen stays black while pressing the hardware button combinations, that’s an indication that the phone’s screen is damaged. That’s the most likely reason why it showed those weird lines before finally succumbing to total failure at this time.

If your S6 is still under warranty, make sure to send it in to Samsung. Otherwise, you can bring it to a local service center for repair.

Problem #5: Galaxy S6 proximity sensor not working during calls

When I am talking on my phone, other apps keep opening or numbers on the keypad keep being touched by something. I know my jaw moves that may cause a number or something to accidentally be pushed. This over-sensitivity to what? – because I don’t know how Facebook app opens or the keypad opens when I haven’t touched anything at all to trigger that action. I refuse to make every call on my phone over the speaker so something needs to happen. It is very frustrating to have to close out of 6-8 things after a short phone conversation. — Michelle

Solution: Hi Michelle. An issue like this can be due to a malfunctioning proximity sensor. This sensor is responsible for automatically turning off the phone’s screen during calls when it detects your face. If the proximity sensor fails to work during calls, the screen will remain on and when your face comes in contact with the screen, apps can launch as if you’re touching them. To check if the proximity sensor is not working, do the following steps:

  • Open the Phone app.
  • Dial “*#0*#” to launch the service menu.
  • Tap Sensor.
  • Once you’re in the Sensor screen, hover your hand over the top part of the phone. If the phone vibrates and the screen color changes to green, that means that the proximity sensor is detecting your hand and must be working normally. If nothing happens when you hover your hand though, that’s proof that the sensor is defective.

If you think that the proximity is not working, contact Samsung so the phone can be repaired or replaced.

Problem #6: How to disable cloud sync in Galaxy S6

I have a Galaxy S6 and every picture and video is automatically saved to the cloud and twice now I’ve had upgrade my iCloud within the same month so now it’s like five extra bucks .I would like to move all of the pictures and videos and albums to my phones internal memory as I have almost 80 gigs of storage left on it and I have to keep paying more for the Cloud. I want to empty my cloud except for the five gigs they allow me. Is this something I can do? — Bbborg3

Solution: Hi Bbborg3. there are two ways to stop your phone from automatically uploading photos and videos to the cloud. The first one involves turning off sync for ALL accounts. Here’s how it’s done:

  • Open Settings app.
  • Choose Accounts.
  • Choose MORE and activate “Disable auto sync.”

The second is by turning off the account for your cloud service. To do that, follow these steps:

  • Open Settings app.
  • Choose Accounts.
  • Tap on the account that you would like to sync.
  • Tap MORE.
  • Tap Cancel sync or Sync all.

If you don’t want to keep paying for your current cloud subscription, contact the cloud service company so you can stop your subscription. The exact process may not be the same for each company so make sure to ask them for the exact steps to do. You can also ask their customer service representative how to move your files from their cloud service to your phone.

Problem #7: Galaxy S6 edge plus messaging app turns white when opening unread SMS

Phone: Samsung S6 Edge Plus

Age: 1.5 years old

Issue: The issue began yesterday where I would see that I had a text waiting to be read. When I click on the Text Icon, a screen would come up, but it would be totally white, but blank. There were also times the screen would go black and almost freeze my phone. IF the text screen did load, it loaded very slowly. I have restarted my phone several times as well as completely shut it down. This action did not help the issue. — Amber

Solution: Hi Amber. The troubleshooting steps that you should try in this situation includes:

  • wiping the cache partition,
  • deleting the cache and data of apps not working properly such as Messages,
  • installation of app and system updates, and,
  • performing a factory reset.

We discussed the steps on how to wipe the cache partition and factory reset above so make sure to refer to them later on.

If you haven’t tried wiping the cache and data of an app before, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #8: Galaxy S6 stops working after installing third party themes

A few weeks ago I downloaded a wallpaper for my phone. It’s called Gold Coast luxury deluxe theme by Colorful World. After downloading this app it said it can only work with another app called CM Launcher 3D-Theme, wallpaper by Cheetah Mobile Inc. So I downloaded it too. These apps have completed taken over my operating system. I uninstalled both of the apps but then my phone would not operate at all. So I had no choice but to reinstall the apps. Help! — Jennifer

Solution: Hi Jennifer. We don’t know what you mean exactly by your phone not operating at all but if it’s no longer booting properly or won’t allow you to access it, your options may be limited.

If you can’t boot the phone normally, try to see if you can make it to work by restarting the device to alternate modes first. Each of these boot modes can help you differently so we also the follow up troubleshooting that you can do for each.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Perform a factory reset

If you are still able to power the phone back on but apps are not working properly, try to create a backup of your data via Smart Switch (if it’s possible) first, then wipe the phone via factory reset. Refer to the steps above on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 black screen issue, overheating, won’t send SMS, other issues

Released about 2 years ago, the #GalaxyS6 has proven to be a solid hit among Samsung fans. Right now, there are still millions of S6 line devices in circulation around the world so we are anticipating more issues to be reported to this website in the coming months. For now, we address 10 more issues that were submitted for the past few days. We hope that the solutions here will help not just the users mentioned in this article but those who experience similar troubles as well.

Below are the topics that we cover for today:

  1. Water damaged Galaxy S6 edge screen won’t turn back on
  2. Galaxy S6 black screen issue, overheating, won’t send SMS
  3. Galaxy S6 stuck in Samsung logo screen
  4. Galaxy S6 edge screen showing green horizontal line
  5. Galaxy S6 edge won’t detect SIM card after updating to Marshmallow
  6. Galaxy S6 microphone won’t work when phone is on speaker
  7. Galaxy S6 edge won’t install system update
  8. Galaxy S6 factory reset on its own, cannot change notification sound
  9. Galaxy S6 stuck in Sprint logo screen
  10. Galaxy S6 edge plus fast charging not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water damaged Galaxy S6 edge screen won’t turn back on

Hi. I have a Galaxy S6 edge. I have recently dropped it in water but proceeded to get it out fairly quick. I dried the phone real good and the case it was in. At that time I could not slide my screen. I could see it but not do anything with it. I put it into rice overnight and all seemed fine. I was able to slide the screen, use apps, and all was good. I actually used the phone for two more days after. Then after using it all day, it decided to go out after work. The screen went black however I could still hear volume sounds, and I could still feel vibrations turning volume down. I plugged it up to see if it would charge and the charge screen did not come up. But I did get notification lights. This is about all it does, green light that stays on or red light that stays on. Once you touch a button it won’t do anything and the lights go off.

I’m going to upgrade the phone but for now I have a go phone. I’m just wanting to find out if I can get the stuff off of the black one. Pictures, Music, anything. Please let me now if this is somehow possible without costing me an arm and a leg to do it. — Juliewilliams2011

Solution: Hi Juliewilliams2011. Serious problems in Some cases of water damaged phones don’t usually surface after some time, when corrosion sets in, or when moisture inside has shorted some components. This may be the case why you were able to still use the device days after it got wet.  You should have used the time to immediately send the device to a service center so it can opened, dismantled, cleaned, and dried. Together, these things constitute the “first aid” procedure to prevent permanent damage to the hardware. Because the battery has been integrated to the logic board, there’s a need to dismantle it from the board. Leaving the battery connected to a wet logic board is one of the surest way to kill a hardware (charging a wet phone is another one). Having left the battery on and charging the device a few times after the incident must have damaged the phone irreversibly at this time. It’s now safe to assume that one of the damages must be the screen.

Unfortunately, there’s no way you’ll be able to recover anything from your phone is the touchscreen is gone. The phone’s touchscreen is the only way for you to send a command to the operating system to allow a second device like a computer to unlock itself and allow access to the internal storage device. Without the touchscreen, the phone is basically locked out, inaccessible. That said, if you think the contents you want to recover are worth over a few hundred dollars, we say you go ahead with a screen replacement.

Problem #2: Galaxy S6 black screen issue, overheating, won’t send SMS

Last night, my phone’s screen kept blacking out and even though the phone was charging, the screen would not show anything. Came back to it an hour later and it was working as normal again. But the phone kept repeating the same behavior a few times. Then when I let it charge over night, the phone was really hot and the battery charge did not actually go up. I was not able to send any text messages, the clock did not change, and the battery percentage did not change until the phone ran out of battery.         — Walter

Solution: Hi Walter. Like you, we have no idea what may have happened on your device, especially that you don’t provide any relevant history as to why it’s acting this way right now. Try doing a factory reset and start from there. Resetting your phone is the only way to find out if the issue is software- or hardware-related. Factory reset basically reverts all software settings to their defaults, effectively removing bugs that may have developed over time. After the reset, be sure to observe how the phone works for 24 hours without installing any app or update. If the problems remain, you have a hardware problem at hand. In that case, you want to send the phone in so it can be repaired or replaced.

Below are the steps on how to factory reset your S6:

  1. Create a backup of your important files (if possible at this time).
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Galaxy S6 stuck in Samsung logo screen

My Samsung Galaxy S6 (SM-G920FD) hanged after the firmware update. I’ve tried everything but even the keys do not respond until the last percentage of the battery. I’ve tried to charge it but only the lightning bolt appears. And after 15 I tried to turn back on but nothing happens. I also try all those troubleshooting guides. Yes, It turned on but it stock on logo, (The Samsung s6 Powered by Android). I really want this to fix since it’s my auntie’s gift. I hope you’ll find the solution. — Orland

Solution: Hi Orland. The best thing that you can do in this situation is to try if you can boot the phone normally after wiping the cache partition or doing a factory reset. Both of these procedures can be done by booting the phone to recovery mode. If you won’t be able to restart the phone to recovery mode, you can the other two alternate modes namely Odin and safe mode. Below are the exact steps on how to do these procedures using hardware button combinations. We also include the follow up troubleshooting that you can do for each one.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if the phone remains unresponsive or won’t boot to any of the alternate boot modes at all, send it in for repair or replacement.

Problem #4: Galaxy S6 edge screen showing green horizontal line

After having my Samsung Galaxy S6 edge for about a year, a horizontal green light/line is appearing. It was periodically, now it seems to be there permanently. Sometimes when pressing the top of screen (just beneath Samsung logo) it’ll disappear or cause multiple green lines. Does not appear on any pictures I’ve taken though. Not certain of android version. There was a recent software upgrade and afterwards it still appeared. Do you know of any DIY fix to correct this issue. Please advise. Thanks you. — Santonjalane

Solution: Hi Santonjalane. Try to boot the phone to any of the alternate boot modes above (Recovery Mode, Odin Mode, or Safe Mode) and see if you screen continues to show the green line. If it does, that’s a hardware problem, meaning that the LCD may have been damaged. This can’t be fixed by a software tweak obviously so you need to have the phone repaired. The screen assembly is composed of three major components — LCD, digitizer, and flex cable. We think that the LCD is damaged so you can either have this particular component only replaced, or the entire screen assembly. Either way, we won’t recommend that you do the repair yourself unless you are confident of your electronics knowledge and have the tools to do it. Screen repairs can lead to more problems if not done properly; we don’t want you to permanently brick the device.

We don’t provide guides how to do hardware repair so if you think you can do the repair yourself, try to look for a guide online. iFixit is a good site to begin hunting for good S6 screen replacement guides.

Problem #5: Galaxy S6 edge won’t detect SIM card after updating to Marshmallow

Since I updated my S6 edge to Marshmallow, it doesn’t pick up my SIM card. When I try to turn on mobile data, it says insert SIM card even though it’s already inserted. when I call or text it says no SIM card, insert SIM card. The SIM card works in other mobile phones though. When I updated at first there was an error of com.android.phone so I factory reset my phone and that error was fixed. But since the reset the SIM card problems remains. — Hamza

Solution: Hi Hamza. How did you update your device? Did you download the update by air (OTA), or by manual flashing? If it’s via OTA, contact your carrier and let them know about the problem. Hopefully they’re already aware of it and will soon release a patch for it.

If you tried to update your device via manual flashing, consider flashing the stock firmware to fix the issue. We can’t provide ROM-specific fix if this is a problem caused by poor firmware coding. If you really want to get to the bottom of the problem and want to continue using the custom firmware, contact the developer for a fix.

Problem #6: Galaxy S6 microphone won’t work when phone is on speaker

My phone works fine until I press the speakerphone. I can hear the other person but they cannot hear me. People hear me just fine when I don’t have it on speaker. I don’t know how to “reset” that. The microphone works, the speaker works… unless I put on speakerphone and then they can’t hear me. I took it to the Verizon store and they witnessed it, but didn’t do anything about it. Told me to call Assurion. Help. Thank you. — Jody

Solution: Hi Jody. Must be a software glitch. Have you tried doing a factory reset yet? If not, here’s how to do it:

  1. Create a backup of your important files.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap the Settings icon.
  4. Under the ‘Personal’ section, find and tap Backup and reset.
  5. Tap Factory data reset.
  6. Touch Reset device to proceed with the reset.
  7. Depending on the security lock you used, enter the PIN or password.
  8. Tap Continue.
  9. Touch Delete all to confirm your action.

If the problem remains after a factory reset, consider getting a phone replacement.

Problem #7: Galaxy S6 edge won’t install system update

Sir i recently purchased a used cell, Samsung Galaxy S6 edge. When i want to update it gives a warning message that your device is modified in an unauthorized way. When i searched about it i came to know that when the device’s status is costumed it will happen but here my device’s status is still official and it’s not updating stil using version 5.0.2. kindly help me out. — Zahid

Solution: Hi Zahid. If you’re trying to download the update by air, that is by receiving the files from your carrier, the reason is probably because the phone does not come from them in the first place. Keep in mind that firmware updates from a carrier are only compatible with their own devices. For example, an AT&T update can only be installed on an AT&T phone and not on a T-Mobile’s.

If you happen to have a phone from the same carrier but an OTA update keeps giving you the warning message, it’s possible that the phone may be rooted although it’s still running the official or stock firmware. To check if your phone is rooted or not, head over to Google Play Store and install  Root Checker app.

Problem #8: Galaxy S6 factory reset on its own, cannot change notification sound

Yesterday my phone did a full factory reset on its own. I’ve been able to recover most items however I cannot seem to separate the sounds between notifications and email. I set the notification sound first, then went to email notification and set a different sound. Both email and notification play the notification sound. I tried changing sounds, but each time the email would play the notification sound. — Joe

Solution: Hi Joe. First of all, we say that something’s not working right on your phone. Factory resetting on its own is not good and suggests that the system may be compromised, or that there’s an unknown software glitch causing it. Secondly, you should be able to use different sound for both email and standard notification. That this is not happening is a clear indication of a problem. To know if both issues are related or caused by the same thing is impossible provided we have no previous knowledge or history of your device. As far as we know, these issues have not been reported in Galaxy S6 running official firmware. If you happen to modify the firmware or installed unofficial software on your device, consider reverting to official software.

For the notification sound issue, you can use other third party apps like Zedge for a remedy. Zedge can be installed for free from the Play Store.

Problem #9: Galaxy S6 stuck in Sprint logo screen

Not sure if it’s because I disabled some apps. I thought they were safe to disable when I did the latest system update on my S6, it froze while restarting. The Sprint splash screen comes on with sound and animation, then it freezes. None of the buttons work and the phone gets hot.

I tried clearing data/factory reboot, didn’t fix it. I tried clearing cache, didn’t fix it. I tried removing micro and SIM cards, didn’t fix it. I tried draining power with the power button, didn’t fix it. I tried going to download screen and restarting, didn’t fix it. I’ve done everything I’ve read about/watched except downloading new firmware with Odin. Should I do that? One video warned not to. Please help if you can! Thanks. —  Teri

Solution: Hi Teri. If the hardware buttons are not working, there’s really very little to nothing that you can do in terms of software troubleshooting here. Not even flashing via Odin mode. Refer to the steps we provide for Orland above and see if you can do certain button combinations to boot the phone back. Your best bet is to hope that you can boot it to recovery mode so you can wipe the cache partition or do a master reset. Safe mode is much better and may work if the problem is being caused by a third party app. If your phone restarts to safe mode fine, you should uninstall third party apps until the problem is fixed.

Manual flashing can only be done after booting the device to download mode so you should try that as a last resort. Flashing is a risky procedure and should only be done by advanced Android users. If this is your first to hear about it, or you’re not familiar on how to do it, make sure to do some research on how to do it first. Flashing is phone model specific so be sure to use the guide on how to do it for your own device. We suggest that you try to flash the bootloader first to see if that will work. If nothing will change after flashing the bootloader, that’s the time that you flash the stock firmware.

As a reference, here are the steps on how to flash the bootloader. Remember, these are general steps only and there may be a more specific set of steps on how to do this on your device.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.

 

If your phone won’t start to any of the three hardware button combinations, you should consider sending the phone in to Samsung for repair or replacement.

Problem #10: Galaxy S6 edge plus fast charging not working

Hi. I have issues with my Galaxy S6 edge plus. Fast charging stopped working after the last update by Samsung. I have changed USB cables and adapters and checked if it’s on from the phone settings but still not working. I even replaced the USB port and after that update, my phone is not recognized by my laptop. I want to downgrade from Android 6 to 5. Please help me to fix these issues. Thanks. — Mido

Solution: Hi Mido. There’s only so much that you can do about this issue. Fast charging feature both have a software and hardware components. If changing the charging port did not fix the problem, try flashing the software back to its original version, that is, Android Lollipop or Marshmallow (depending on what firmware version it shipped with) when you unboxed it. If that won’t work still, there may be an unknown hardware issue that causes the phone to glitch. Knowing where the point of failure lies is very difficult, if not impossible, for us. We don’t think Samsung technicians can do it for you either as it involves a lot of time to run a series of diagnostics. The best thing that you can do in this case is to see if you can get a replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t turn off after an update, keyboard app not working properly, other issues

Hello Android users! Welcome to our one of the #GalaxyNote5 articles for this week. Like our previous posts, issues in this article are taken from reports sent our way by some of our blog readers. We hope that the solutions we provide here will be helpful but if you can’t find a fix for your own issue, make sure to also visit our main Galaxy Note 5 troubleshooting page.

For now, here are the specific topics we bring for you:

  1. Galaxy Note 5 won’t install system update and keeps showing “processing failed” error
  2. Galaxy Note 5 won’t charge and keeps rebooting on its own
  3. Galaxy Note 5 cellular signal keeps dropping and changing from 4G to 2G
  4. Galaxy Note 5 keyboard app not working properly after an update
  5. Galaxy Note 5 screen keeps flashing and won’t turn back on
  6. Galaxy Note 5 shuts down when on normal mode
  7. Dual SIM Galaxy Note 5 mobile data won’t work if wifi is on
  8. Galaxy Note 5 won’t turn off after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t install system update and keeps showing “processing failed” error

Hi Sir/Ma’am. I am writing this letter to ask what will I do with my Samsung Galaxy Note 5. If I click the download software update manually, the response is always “processing failed.” I tried Factory Reset, Master Reset and Smart Switch, and nothing happens, still the response is “processing failed.” I bought this phone in Saudi Arabia, and i think that is last June 2016 only. I hope you can help me with this problem. Hoping for you immediate response. Thank you.        — Henily

Solution: Hi Henily. “Processing failed” error usually shows up when your phone detects that you’re trying to enter incorrect username and password for your Samsung account. If you’re getting the error when  trying to manually upload a system update, this may be a different error altogether and one that we haven’t encountered before. An error like this is usually accompanied by an error code (which you did not provide) so there’s very little that we can do in terms of identifying the cause of the problem.

Since you’re saying that the error only appears when trying to download the update, it must have something to do with the fact that your phone is unable to communicate with Samsung’s servers. This may be the reason as well why you are unable to update the software via Samsung Smart Switch. To try to fix the problem, make sure that you are logged in to your Samsung account in your phone before attempting to download the update again.

If you are not located in Saudi Arabia right now, there will be no option for you to download and install an update over the air. This means that you won’t be able to update the system by going the usual route of contacting your current carrier’s servers. If you want to install an update on this phone but Smart Switch is not helpful, the only option is via Odin mode. In other words, you have to do a different route by flashing Android to your phone yourself. This process is called flashing and will require some research before you can do it. Flashing is a risky procedure and can potentially brick your phone so you must create a back up of your files first before doing it. You also need to ensure that you have the right tools and software for the job to avoid complications. Basically, you need a computer and the right Odin software. As mentioned, you must do some research about this process so you’ll get the general idea on what to do. Providing a detailed guide is beyond the scope of this article but you can find one by searching Google.

Also, make sure that you use the correct firmware version. Not doing so is a sure way of killing your device. Flashing is a bit of an advanced procedure for average Android user so if you can, try to ask for personal assistance from people who are familiar with the process. Alternatively, you may find it useful to let a professional do the update for you by bringing the device to a shop.

Problem #2: Galaxy Note 5 won’t charge and keeps rebooting on its own

My Note 5’s battery died yesterday. I plugged it to charge and usually it’ll bring up the charging display where i see the battery and the percentage but instead it kept rebooting. The little pop up to notify me that its charging then the battery pops up with the percentage the both displays stay for like 20 seconds each.

I’ve tried holding down the power button, home button and volume up button, a blue screen pops up with the Android guy and i released the power button. it stays for like 3 seconds and cuts off and goes back to the boot loop. I’ve tried the master reset but it doesn’t have charge. When the battery pops up showing the percentage it shows 0%. I tried 3 different chargers, still the same. Plugged it into my laptop and nothing is happening i left it plugged on for like an hour and a half I would appreciate any help in this situation. Thank you. — Mitchra

Solution: Hi Mitchra. Looks like you’ve already tried almost all software troubleshooting that can be done for this case except one other thing. You need to see if you can still boot the phone Odin mode and keep it stable so you can try to flash the bootloader. If the cause of the problem is a bad bootloader only, this solution should fix the issue for you. Below are the general steps on how to flash a stock bootloader. Keep in mind that the exact steps may vary slightly for your phone model so make sure to look for complementary guide on how to do the same procedure for your phone. The steps provided below are only for procedural purposes only.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Remember, if your phone won’t boot to Odin mode or stay stable enough to perform flashing, you should send the phone in for repair or replacement.

Problem #3: Galaxy Note 5  cellular signal keeps dropping and changing from 4G to 2G

have a Samsung Note 5. It will be with 4 bars and on 4G then drop down to one bar and then 2G. Have T-Mobile signal booster. have another phone right next to it that is maintaining the 4 bars and 4G. my unit seems to do this when I’m trying to down load something. T-Mobile says that their systems are working properly. this has only started in the last week or so. Have even changed SIM card. Could it be antenna problem? has not been dropped or wet. — Dale

Solution: Hi Dale. The first thing that you want to do here is to install any available Android update. If you’re lucky and the problem is being caused by an outdated modem baseband version only, installing the latest update MAY fix the issue. If the phone is already running the most recent update at this time, then your best bet in fixing the problem may be phone replacement.

If you recently installed an update, the issue may be caused by a software glitch so before sending the phone in, make sure to do a master reset to see if it will make a difference. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 keyboard app not working properly after an update

I just received an update on my Sprint Galaxy Note 5 last week and I’m noticing that my keyboard doesn’t seem to be calibrated to my specific typing habits anymore. I can’t seem to find a calibration option in the keyboard settings anymore either to try and correct it. It also seemed to delete a lot of the predictive words that it used to use. It used to correctly predict the word I was trying to type within the first 1-2 letters and now it is predicting words that don’t even start with the same letters I’m typing. It will also COMPLETELY change a word on me. For example, I wrote “ditto” and it changed it to “right”….It does that a LOT with words like “in” and it will change it to “on” or “if” will get changed to “it”, and so on. It also only fixes my grammar issues 50% of the time. I used to be able to put the cursor on a misspelled word and it’d give me the correctly spelt word. Example: thats Then I could continue to type and when I noticed it was wrong, I could then place my cursor anywhere on that word and “that’s” would pop up in the predictive words and I could correct it. Any help would be greatly appreciated. Thank you!        — Bethany

Solution: Hi Bethany. If this issue started after installing a system update, then something must have changed or corrupted the cache or data of the keyboard app. To fix the issue, simply wipe the keyboard app’s cache and data and continue using the app as normal. Building the cache and app can take some time so it may be weeks before the app will function back like its previous state. To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Keep in mind that the cause of the problem can also be due to poor coding, introduced after the update. This means that it’s beyond your ability to fix as it requires changing the codes of the keyboard app itself. If you’re using a third party keyboard app, try to let the developer know of the problem if wiping its cache and data won’t work.

Problem #5: Galaxy Note 5 screen keeps flashing and won’t turn back on

Note 5 screen was hit by someone’s hand but no crack on screen or anything. Noticed the screen started flashing repeatedly without showing anything when unlocked (i could still pick calls, play music and turn on the flash light without the screen on). Then the phone would only display anything when you’re in a dark place or the sensors at the top of the phone are covered with something. Currently the phone no longer comes on. Just shows a blue notification light which does not go off. — Dipo

Solution: Hi Dipo. This issue can be caused by either a software or hardware issue. To know which of the two is true, you must do a factory reset. If nothing changes after that, you can bet the screen assembly is damaged. Refer to the steps above on how to do a master or factory reset.

If the phone’s screen does not respond at all when you do the hardware button combination when doing a master reset, that’s another indicator that you have a hardware issue at hand. Send the phone in so the hardware can be checked.

Problem #6: Galaxy Note 5 shuts down when on normal mode

Hi. I have been searching endlessly across the internet for a cause and possible fix for my situation. My Note 5 n920p started shutting down after only a few minutes after being turned on. I’ve wiped the cache and even went as far as re-flashing the stock firmware. It continuously shuts down approximately 2 or 3 minutes after booting up with no warning and no shutdown graphics (samsung logo, sprint logo). I was thinking it may be a battery issue however when i boot the device into recovery or download mode it will stay on with no issue. Any ideas? — Jmoseley1488

Solution: Hi Jmoseley1488. It may be a firmware or app issue so we recommend that you first try to boot the phone to safe mode and observe how the phone works. If the issue won’t occur, that’s proof that one of the apps is to blame. To boot to safe mode, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

If the problem stays even when on safe mode, there must be an unknown firmware error causing it. Unfortunately, there’s no way to know where the problem lies so the only way to fix the problem is unit replacement. Contact Samsung and see if you can have them replaced. If the phone is part of your carrier subscription plan, contact your network and ask them for a phone replacement.

Problem #7: Dual SIM Galaxy Note 5 mobile data won’t work if wifi is on

I can use wifi connecting with my Note 5 even after update but the problem is when I’m using my local data, it shows 4G+ or any other connections available but the data does not work, i cannot send messages.

Another problem i am facing is that it is a dual SIM card. Previously i can have both SIM card connections available for messages and calls but now my second SIM card is automatically blocked saying no service available.

I am always in both Malaysia & Singapore country so dual SIM is convenient for me but now it just act the same like 1-SIM card phone.

When i went in Malaysia it will automatically works the Malaysia SIM card. I tried taking out SIM cards and place it again, even restart few times but it does not work. Please help! Thank you. — Yukidreams86

Solution: Hi Yukidreams86. Something must have changed the software settings causing these issues to occur so we recommend to do two basic software troubleshooting — wiping the cache partition and factory reset. Any of these two procedures should help you fix the problem.

Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #8: Galaxy Note 5 won’t turn off after an update

AT&T had an update yesterday, April 12, 2017; I did the update, it went through the process. After it ran its course, many changes took place, but the SG Note 5 still worked. This morning, I used the phone, recharged it, and I happened to glance at it, and all I could see was a dim image of the AT&T globe (with blue stripes).  I attempted to use the phone and I CANNOT even power off, restart, nothing!

Also, since I last used the phone earlier this morning and before noticing the globe, there was no message or warning of any kind. Can’t figure out what’s going on. Please help…. Thank you! — Roseanne

Solution: Hi Roseanne. If your phone has become unresponsive and you’re unable to turn it off, try to do a soft reset procedure. This is the equivalent of a “battery pull” if you have phone with a detachable battery pack. Here’s how it’s done on your Note 5:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device should power down completely. It is recommended that the device be powered up in Safe Mode if possible (refer to the steps above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.