Archives for

can’t install app

How to fix Google Play Store error 8 on Samsung Galaxy J3

The Google Play Store error 8 that many Samsung Galaxy J3 owners have been complaining about occurs when you try to update or install an app. It could be account-related or it could be just a minor issue with the Play Store itself. The thing is that you may find this issue very annoying as you will have to go through all the steps you’ve taken in installing or updating the app only to be greeted by the same error.

Some owners reported that the problem got fixed on its own but some apparently had to do something to get it sorted out. In this post, I will guide you on how to troubleshoot your Galaxy J3 that’s bugged by the Play Store error 8. The actual error goes like this “App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -8)” and you have no other choice but to hit OK. Continue reading down below as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do on your Galaxy J3 if it keeps getting the Play Store error 8…

  1. Restart your Galaxy J3 and try downloading the app again.
  2. Run phone in safe mode and try downloading the app.
  3. Clear cache and data of the Play Store.
  4. Remove Google account and then add it back again.
  5. Master Reset your Galaxy J3.

If this is the first time that you encountered this error message or any Play Store errors for that matter, then it could be just a very minor glitch with the firmware or the app. More often, such problems can be fixed by simply rebooting your phone and doing what you were doing when the problem occurred. However, if this doesn’t fix the problem, then try running the phone in safe mode to temporarily disable all third-party elements. From there, try to download the same application and see if the error still shows up.

The next thing you need to do if the problem continues is to clear the cache and data of the Play Store. This will reset it back to its default and configuration as well as replace possible corrupt cache and data files. Many owners reported that this method actually worked for them, so it could work for you, too.

Since this probably an account-related issue, it’s better to remove your Google account from your Galaxy J3 if clearing the cache and data of Play Store didn’t fix the problem. After you’ve removed your account, restart your phone and then add the same account. Once everything is set up, try downloading the app. Or, if you have another Google account, you better use that one to download the application you want.

Lastly, if all else fails, you need to reset your phone. A master reset should be able to fix this problem since the Play Store is a core application and thus, embedded in the firmware. Before the reset, make sure to create a backup of your important files and data as they will be deleted. Once everything is set, follow these steps to reset your Galaxy J3:

  1. Back up all your personal data stored on the phone.
  2. Tap Apps from the Home screen.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. Select Factory data reset.
  6. If prompted, read and review the information. If you are using an SD card and that is inserted, select the option to Format SD card if you also want to delete the data on your microSD card. Note that once you format the microSD card, the data can no longer be recovered.
  7. Tap Reset Phone.
  8. Tap Delete All to delete all information and downloaded apps.
  9. If prompted, enter your security lock or passcode to proceed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store Error 971 while installing apps on Android

Some Android users have encountered the Google Play Store error 971 while installing PUBG and some other popular applications. The actual error message will be like this “PUBG can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code:-971)” and it varies from app to app. The thing is when this error shows up, the downloaded data or files will mean nothing as you will have to re-download the app you want to install and if you don’t address this problem before you do that, you will still be greeted with the same message.

In this guide, I will walk you through in troubleshooting your phone that keeps showing this error message everytime you download an app. I personally encountered this problem in the past and I know a couple of procedures that will surely fix this problem. So, if you’re one of the users that’s experiencing this issue, continue reading as this post may be able to help you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Here are the things you can do if your phone is bugged down by the Play Store error 971…

  1. Make sure you have enough storage left in your device.
  2. Download the app to the internal storage.
  3. Reset network settings to refresh connection.
  4. Reset Google Play Store.
  5. Factory Reset your phone.

Your device’s storage always has something to do with Play Store error 971 that’s why we must begin our troubleshooting by checking if there’s enough storage left. Play Store may be able to read the storage device but if there’s not enough space left, then it won’t be able to write on it. With that being said, try to move some of your files to the SD card or to a computer to free up some space.

On the other hand, if you’re downloading the app directly into the SD card, try changing the destination to the internal storage and if the installation is successful, just move it to the SD card after that. There are times when the system has some issues reading and writing on the card so you have to do this to rule out this possibility.

The next thing you have to do if the problem continues even after doing the first two procedures is to reset the network settings of your phone. This will refresh the connection of the device to the network but you have to reconnect to the same network after doing this as all hotspots will be deleted. If the error still shows up after this, then try the next one.

Clear the cache and data of the Google Play Store so that they will be replaced with new ones. Don’t worry, everything is automated and all you have to do is initiate the clearing of those files by going to Application Manager and opening the Play Store’s settings page. None of your applications will be deleted if you did this so it’s safe yet very effective.

Lasly, if all else fails, a reset will be your best bet as it will fix almost all software-related problems. The Play Store is one of the core apps that comes pre-installed in every Android device so needless to stay the app is embedded in the firmware. The error might be just a result of a more serious firmware issue that’s why you need to reset the device. Before the reset, make a backup of your important files and data first as they will be deleted.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy S9 shows “Can’t install app. (Error code: -18)”

When the error message “Can’t install app…(Error code: -18)” shows up while you’re trying to install an application on your Samsung Galaxy S9, it means that the installation hasn’t been initialized or completed. It could be due to a Play Store issue, the download has been interrupted, a problem on the directory where you want to install the app or a problem with the firmware of your phone.

There are too many factors to consider if you want to fix this problem. The thing is you really don’t have much of a choice when this error shows up and you badly need to install the app. You have to deal with it until it’s fixed and your phone can install new applications again. In this post, I will walk you through in troubleshooting your Galaxy S9 that’s bugged by this Play Store error 18. So, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Play Store error 18 when installing apps

I will share with you the most effective and practical solutions to this problem only so this troubleshooting guide may be brief. You don’t need to do all other procedures that were suggested by other blogs. Here are the things you need to do to fix this error…

Perform the Forced Reboot first. I personally encountered this problem before and what fixed it was a couple of reboots. I don’t know what the reason why I got this kind of error on my phone before but i was able to successfully install the app after rebooting my phone twice. I did the reboot a couple of times because after the first reboot I felt my phone was too slow so I did it once more and tried installing the same app and it went through. In this case, I want you to perform a much more effective solution, the Forced Reboot. Press and hold the volume down and power keys simultaneously for 10 seconds or more. After this, try installing the app and see if the problem still occurs and if it still does, then move on to the next solution.

Try installing the app on your phone’s internal storage. I understand why you may need to install the device on an SD card but such can cause this problem. Try to install the app on your phone’s internal storage and then move it to the SD card once the installation is complete. It would just add a step or two but if doing so would save you from the hassle of dealing with this problem, then it’s worth it.

Make sure your SD card is working properly. Another reason why the error code 18 shows up is when the device cannot read and write properly on the SD card. In other words, it would be just normal to receive such kind of error if there’s really a problem with your external storage device. That’s one of the reasons why you need to try the previous method because it could all be just an issue with the SD card and if it is, then you will go through the hassle of backing up or recovering your files and data that are saved in the SD card so that you can reformat it. But still, that’s not a guarantee that the problem will be fixed. Another thing you also have to look into if the SD card is working fine is the storage space left. If there isn’t enough space then you must delete some files just to get rid of this error and that the app will be successfully installed.

Use a web browser to download the app. Your phone should conform with a lot of things before an app will be installed and errors may occur here and there if there’s even a slight issue. One way to avoid this error is to use a web browser to install an application. Follow these steps if you badly need to install an app and you don’t want to deal with this problem…

  1. On your computer (non-mobile) web browser, navigate to https://play.google.com
  2. Sign in to the same Google account that you used on the phone/tablet via the Sign In button.
  3. Search or browse the app and select Install.
  4. Select the problematic device in the Choose a device dropdown and select Install.
  5. Check if the app is successfully downloaded/installed on the device.

Basically, this is just a workaround for you to be able to install the app you were having issues with. But if everything else failed to fix the issue, then you have to reset your phone.

Perform the Master Reset. After doing the procedures above and the problem continues to prevent you from installing applications on your phone, then backup your files and data and then perform the master reset because there’s always a chance that it’s a firmware issue.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

RELATED POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 with “Can’t install app. Error code: -8” issue

The error message “Can’t install app. Error code: -8” is seem to be bugging some owners of the Samsung Galaxy Note 8 nowadays. It occurs only when you try to install or download an app and this could happen regardless of the app you download or the model and make of your phone. It is because it’s a Play Store error and may happen to all smartphones that run Android.

In this article, I will help you troubleshoot your Galaxy Note 8 that’s bugged down by this problem. I will share with you the procedures we’ve been using to fix this problem and make your phone work perfectly again especially when it comes to downloading or installing applications from the Play Store. So if you’re one of the owners of this device and are currently having similar issue, continue reading as this post may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What to do if your can’t install applications on your Galaxy Note 8?

Installing applications shouldn’t be a problem at all but since you’re having this problem, then here are the things you must do…

Reboot your phone first. It could be just a minor problem and sometimes it could be due to a glitch so you must begin your troubleshooting with a reboot. Or better yet, try doing the forced reboot by pressing and holding both volume down and power keys together for 10 seconds or more. It is a very effective procedure that may address any firmware and app-related issues. Once the phone has rebooted, open Play Store and try to download the app you were having issues with to know if the problem is fixed. If you’re still getting the same error, then move on to the next solution.

Make sure you have a strong internet connection. You need a stable internet connectivity in order to download applications. Weak connection may interrupt the download process and may result to this kind of issue. It’s better to be connected via Wifi especially if you’re downloading big apps. However, if you’re on mobile data, just make sure it’s stable and that you have enough credits to use the service.

Clear cache and data of Google Play Store. This error message may be just a minor issue with the Play Store itself and more often than not, it can be fixed by resetting the app store itself. By reset I mean clearing the app’s cache and data which will bring it back to its default settings and configuration as well as delete and replace possibly corrupt cache and data files. Here’s how it’s done…

  1. Open your device’s Settings app.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Store.
  4. Tap Storage and then Clear Cache.
  5. Next, tap Clear data.
  6. Re-open the Play Store & try your download again.

If the problem continues even after this procedure, then try the next solution.

Install app via web browser. This is actually a workaround but it gets the work done without directly dealing with the problem or error. Your phone should conform with all Google’s requirements before it can download and install applications whereas if you use a web browser or a computer to download the app, everything may work like a breeze.

  1. On your computer (non-mobile) web browser, navigate to https://play.google.com
  2. Sign in to the same Google account that you used on the phone/tablet via the Sign In button.
  3. Search or browse the app and select Install.
  4. Select the problematic device in the Choose a device dropdown and select Install.
  5. Check if the app is successfully downloaded/installed on the device.

Backup files and perform Master Reset. Lastly, if the error continues to appear on your device and prevent you from downloading applications, then you must reset your phone as it could already be an issue with the firmware. So, take a little time backing up your files and data especially ones that are stored in your phone’s internal storage. After which, follow these steps to reset your phone.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELATED POSTS:

  1. How To Fix Verizon Samsung Galaxy Note 8 Calls Get Garbled
  2. How to fix Samsung Galaxy Note 8 Black Screen of Death [Troubleshooting Guide]
  3. How to manage Samsung Galaxy Note8 mobile data and Wi-Fi Settings [Tutorials]
  4. What to do about the Galaxy Note 8 that randomly restarts and shuts down? [Troubleshooting Guide]
  5. What to do with Samsung Galaxy Note 8 that became so laggy, sluggish and slow [Troubleshooting Guide]

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.