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can’t hear callers

Incoming calls on Samsung Galaxy S6 Edge go straight to voicemail, plus other call related problems after firmware update

There have been a lot of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners who were complaining about their phones being messed up after a firmware update (minor Lollipop update) and this includes call problems. The most common is that calls go straight to voicemail and the owner won’t even know somebody called as the phone won’t ring.

Samsung-Galaxy-S6-Edge-Making-A-Call

Read on to learn more about the problems I cited here and how to tackle them if they occur. If, however, you were looking for a solution to a different problem, visit our troubleshooting guide for the Galaxy S6 Edge. Find issues related to yours and use the solutions we suggested. If they don’t work, then fill up this form, provide as much information as possible and hit submit to reach us.

Here’s the list of the problems I included in this post…


 

Galaxy S6 Edge calls go straight to voicemail

Problem: Since Thursday of last week, my Edge contacts phone calls are being sent straight to voicemail. My phone does not ring when they call and the only reason I know that they called me is when I call them and they tell me that they tried to call me all day. Also I don’t get their text messages until three or four hours after they sent them to me or when I call them, then their text message comes through. Its very annoying. Please help! I have not downloaded any recent apps and I’ve called the carrier T-Mobile and Samsung to no avail. I’ve tried turning off the Edge completely and it worked for an hour and then the issue started back again.

Troubleshooting: Based on reports from owners who have similar problems, there are only two possibilities; either the problem is caused by VoLTE or it’s totally a network issue. You can easily rule out the former by turning it off.

  1. Open the Phone app.
  2. Tap on More and then touch Settings.
  3. Scroll to Call Settings section and tap Voice over LTE settings.
  4. Choose Do not use VoLTE, then OK.
  5. Now reboot your phone.

If the problem remained after this, then it’s a network problem. You should call your carrier or provider and report this so you could get help.

Can’t merge incoming calls on Galaxy S6 Edge

Problem: Just wondering why the S6 and S6 Edge don’t have the capability to merge an incoming call when you’re already on the phone. If you want both parties on the line at the same time, you have to hang up on one, call them back and then merge.

Answer: Well, obviously, you can merge calls using the sequence you mentioned but you can never merge incoming calls. This issue varies from carrier to carrier as some don’t have issues merging calls regardless if they were incoming or outgoing. There’s not much we can do about it but your carrier just might have. Call them and complain about it so they’ll take action.

First time calls go straight to voicemail on Galaxy S6 Edge

Problem: Whenever someone calls me the first time, it goes straight to voicemail but if they phone me the second time it goes through. Why is that and what is the solution? I’ve tried to restart the phone but it is still have the same problem.

Suggestion: The other variation of this problem is that you have to dial a contact twice to be able to call it and basically, it’s a network issue. The phone needs to be properly synced with the network. First of all, try this procedure here:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings app.
  3. Scroll to ‘Connections’ section and tap Mobile networks.
  4. Touch Network operators.
  5. Tap Search now and connect to your network.

If that won’t fix the problem, then call your provider and report the issue. More often, they just need to re-provision your phone to work seamlessly again with their network and all the work will be done on their end.

Related Problem: Hi Droid guy, me and my friend recently got pushed the 5.1.1 update for our s6, mine is an edge. Since the update, If we are connected to wifi, out texts are very late, and anyone calling us goes straight to voice mail. I can’t find anything about this online, I’ve factory rest my phone and followed directions on one of your posts. Nothing really seems to work, I’ve also read that I’m unable to revert to 5.0.2 with out popping my knox resistor. I’m unsure what I should do?

an you chime in on this at all. We both have the same carrier (Rogers) he has the regular S6, I have the edge, and we both have the same problem.

Can’t put call on hold and end it on a Spring Galaxy S6 Edge

Problem: I recently switched from T-mobile to sprint,  on my T-Mobile phone (S6 Edge) I could put a call on hold,  and end that call without ending my original call. Huge problem can’t do on Sprint, help.

Answer: Some services that are available on another carrier may not be available on another so this is totally a provider issue. There’s not much we can do about it but reporting it might just push your provider to act on it.

Can’t hear callers after firmware update on Galaxy S6 Edge

Problem: I recently did a software upgrade for my Galaxy S6 Edge and now am having issues hearing my contacts when I call them or receive calls over the network that am using,  but everything is fine when I am doing Internet calls over whatsapp for example. How do I downgrade to the previous software?

Answer: It’s a network problem. I don’t know if the phone has been provided by your current carrier or service provider but if not, then the problem is with provisioning or some settings. You need to call your provider about it so you can receive instructions what you need to do on your end and if it were a provisioning issue, the phone will be re-provisioned  to work on the network you’re currently in.

Related Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody try to call me, they reach instantly the voicemail. I cant even received the notification pop-up message that ive got a voicemail unless I restart my phone. How can i fix this problem and receive phone call like back then?

Thanks a lot for you help I really need it I don’t know what to do. I’m with fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

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Fix Samsung Galaxy S7 that can’t make and receive phone calls plus other call related issues

  • Learn how to troubleshoot your Samsung Galaxy S7 (#Samsung #GalaxyS7) that cannot make outgoing nor receive incoming calls. Some cases occurred after a firmware update while others occurred without apparent reason.
  • What to do if your S7 shows “Emergency Calls Only” message while using a nano SIM card that was cut from a micro SIM card.
  • Will changing the SIM card fix the dropped calls issues with the Galaxy S7?
  • What to do if calls to your phone number go directly to the voicemail without even ringing your device?
  • What seems to be the problem if callers cannot hear you during calls you can hear them well?

Galaxy-S7-phone-calls-issues

To be able to make and receive phone calls are among the most common purpose of a phone. Such service can easily be done by basic phones whose purpose is to send/receive text messages and calls. Smartphones like your Samsung Galaxy S7 should be able to do it, too, without a hitch but it seems like many of the owners are complaining that many of their phone calls–regardless whether they’re the ones making or receiving them–keep on dropping and there are also times when they just can’t dial a number to call.

We have received a lot of complaints from our readers that’s why we need to address this problem especially that many are expecting us to help them troubleshoot their phones. Below are the troubleshooting steps you need to do in order to fix it. However, there’s no guarantee that your phone will be fixed especially if the issue is related to a faulty hardware or component.

At the later part of this post, I cited some of the issues we received from our readers and addressed them one by one. Read on to learn more about them as you may encounter one of them in the future.

For those who have other issues, you may visit our S7 troubleshooting page and find issues that are similar or related to yours. Use the solutions and/or troubleshooting guides we provided. If they don’t work or if you need more help, then feel free to contact us by completing our Android problems questionnaire. Make sure you provide us with more information so we can give you more accurate solutions.

Possible Causes

  • A temporary glitch with either the firmware or hardware
  • A temporary network issue like an outage
  • The signal dropped in your area
  • Some settings got changed in your phone
  • Some cache or data got corrupted in your phone
  • A more serious firmware or hardware issue

Troubleshoot Galaxy S7 that can’t make/receive calls

It is always very helpful if you knew what caused the problem because you can always find a way to work around it rather than spending most of your time troubleshooting. However, more often, problems like this are minor so instead of going immediately to a shop to get it checked, we suggest you do some troubleshooting first as it might save you from driving several miles and waiting for hours at the shop. So, if your phone difficulties making and receiving phone calls, here’s what you need to do:

Step 1: Reboot your phone if you haven’t already

Do this especially if it’s the first time the problem occurred. There are times when the firmware and/or the hardware glitches and affects the performance of the device while crashing some of the native services. A reboot has always been effective in fixing minor issues.

It’s easy to do, doesn’t pose a threat to your files and data and you don’t need to have advanced knowledge. After the reboot, try to make a call to any number and see if you can, if still not, then try to call your number from a different phone to see if it rings.

If the phone rings but you can’t make a call, it’s more likely an account issue; call your provider and seek assistance.

However, if the device both won’t dial a number nor receive incoming calls, continue your troubleshooting.

Step 2: Check the signal indicator to see if the phone gets a decent reception

There are different ways to do this but the most basic is to look at the signal indicator on the status bar. You’ll know exactly if your phone is getting excellent, fair, poor or no signal at all. If your phone has a fair or excellent reception and you can neither make nor receive calls, try the other steps below.

However, if your device is showing poor or no signal at all, then that should be the reason why it can’t make/receive calls or may result to random dropped calls.

Poor signal is often caused by a network problem or may be you’re in an area where there really is a poor coverage. Your provider may be able to provide you more information about this as they often have a map that reveals the areas with poor coverage. But if this problem started recently and you actually were enjoying a good service, then it might be a firmware or a hardware issue.

On the other hand, if your phone shows it doesn’t get any signal at all, then here’s what you need to do:

  • Make sure Flight Mode is disabled
  • If it occurred for the first time, reboot your phone
  • If your phone suffered either liquid or physical damage, visit a technician right away
  • If the reception is lost after an update, try doing the next steps

Step 4: Try wiping the cache partition if the problem occurred after a firmware update

System caches get corrupt more often especially after major updates and while the Galaxy S7 hasn’t received any major updates yet, there have already been a few security updates that were rolled since its release. So, if your device got updated recently and then the signal got lost, you should try wiping the cache partition first.

The procedure below will allow you delete all system caches since we can’t delete them one by one. For this, you don’t have to do anything as none of your files, data and settings will be deleted. It is very effective for update related issues and it might just save you from a lot of trouble. Here’s how…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Try to reset the Network Settings in your phone

So, you already wiped the cache partition and the problem still persists. It’s safe to assume it’s not the system caches that’s causing the problem. Now, it’s time to reset the network settings of your phone as it may have been messed up for some reason. Here’s how…

  1. Swipe down from the top of your screen to pull the Notification Shade down.
  2. Tap the Settings icon that looks like a cog wheel.
  3. Scroll down a bit to find Backup and reset option.
  4. Now tap Reset network settings, then RESET SETTINGS.
  5. Tap RESET SETTINGS again to confirm your action.

Alternatively, you can just open the phone app and dial ##72786# and tap YES to reset the network settings.

Step 6: Try to reset your phone to see if that makes a difference

At this point, you have no other option but to do the master reset to rule out the possibility that it’s just a firmware issue. This procedure clears both the system cache and data, which deletes all third-party files saved in the phone’s internal storage, apps, settings, your preferences, etc. Needless to say, it brings to phone back to its factory settings, although if it has been updated recently, the new firmware remains.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 7: If all else fails, send your phone in for checkup

After the reset and the problem remains, then it’s time you sent your phone in for checkup. Your service provider may be able to help you or you can go to Best Buy and consult with a Samsung technician. The reset is all you need to do to rule out the possibility of a firmware issue but if it remains after that, then it might have something to do with the hardware. Further tests are necessary to determine what the problem really is.

Related Problems

Q: “I got my phone about a week ago and when i first got it, the sales person cut up my micro sim to nano sim manually so that it can fit to the sim card slot. I noticed then when putting the sim card tray into the device, it takes much more effort than it normally would.

The next day, the phone showed emergency calls only so I restarted the device and it went back to normal. On that night, I checked the phone again and like earlier today, it displayed emergency calls only again, so I tried to restart it again and it went back to normal.

This thing has been going on for about a week now and it’s starting to get annoying as I need to restart the phone almost every hour.

A: Well, it’s easy to cut a standard or micro SIM card to be like a nano SIM card but it has to be done by an expert or someone who has already done it several times. As you said, the SIM card tray cannot be inserted back into its slot without much of an effort so it goes to show that somehow, the SIM card wasn’t really cut the it should fit the tray perfectly.

Now, the fact that the phone shows “Emergency Calls Only” prompt is clear that sometimes it can’t detect the SIM card. We really can’t do further tests on this but it would be worth it if you brought the phone back to the store where you bought it and have a technician take a look at it especially the SIM card. I understand how frustrating it is we really can’t do something about it as I believe it really is the SIM card that has an issue.

Q: “I have had bad connections with losing phone calls. It has nothing to do with my location for either caller. Went to Verizon and they changed the SIM card. Will that take care of this problem? I have only had this phone for one week.

A: Only one way find out… try that new SIM card and see if the problem persists. If so, ask for a replacement as you’re still under the grace period to receive a brand new replacement.

Q: “If you get a busy signal, the hang up icon goes away and you cannot hang up. Very frustrating when you trying to win a radio contest.

A: Busy calls get disconnected automatically but it takes a little time. To work around this, there’s a setting in the phone app that allows you to use the Power key to end calls. Use that make answering and ending calls quicker.

Q: “Daughters phone. When her mom calls her it comes across as voicemail calling. Moms number but name says voicemail. Deleted mom and made new contact but still does same.

A: There’s nothing you can do on your end that could fix this problem. You need to call your provider to report it. More often when this problem occurs, the phone number in question has been deactivate and it takes just a click to fix it but the tech rep has to do it on his/her end.

Q: “When I make a call or someone calls me after a few seconds my call is cut off. I can hear the person  but they can’t hear me. When I get a call through the other party says I’m breaking up.

A: If the call is not disconnected, then it must be the mouth piece or the microphone of your device that has an issue. You should have a technician take a look at it. If the call disconnects, it’s either a network issue or a problem with the hardware. Call your provider and if they say there’s no problem on their end, bring the phone to the store and have them check it.

If the problem started after an update, try wiping the cache partition first and if that won’t work, do the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix common sound issues with Samsung Galaxy S6 Edge Plus

  • Learn how to fix an issue with the #Samsung #Galaxy S6 Edge Plus (#S6EdgePlus) wherein all the sounds of all apps and other services are disabled.
  • What needs to be done if your phone plays the music but with some kind of noise in the background.
  • Know where the music files are downloaded or how to locate them if you don’t know what folder they were downloaded into.
  • Learn more about the Bluetooth issue that one of our readers encountered after updating his phone to Marshmallow.
  • What you should do if your brand new phone doesn’t work flawlessly after a day or two of use.

Galaxy-S6-Edge-Plus-Sound-problems

 

 

Audio problems are among the most common reported issues since no owner can bear the though of not being able to hear or be heard while on a call or can’t listen to their favorite playlists. In this post, I will address some of the sound issues our readers sent us. There are just five of them but I think one could happen to you any time.

Continue reading to know more about these problems and what you should do in order to fix them. If you have other issues with your phone, try to visit our troubleshooting page and browse for problems similar to yours. Use the solutions and/or troubleshooting procedures we provided. If they don’t work for you or if you need further assistance, fill up our Android problems questionnaire and we’ll help you fix your problem.

Q: “I have No sounds for anything nor for music. When I go to turn up the volume, I get the following message ‘Turn off all sounds in Accessibility Settings.’ I need help.  I hope you can help me get my sound back.

A: If everything in your phone is muted, it means that you’ve turned off all sounds. There’s a setting under Accessibility that when enabled, all sounds will be turned off. Disable that and your problem will be fixed. Go to Settings > Accessibility > Hearing > slide the Turn off all sounds switch to off.

Q: “My phone is playing music with noise sound.

A: We know that when you contact us, you always have a problem with your phone and we’re always willing to help you but we can’t help you better if you won’t provide us with necessary information about the problem. For instance, what kind of noise does your phone produce? Is it some kind of a static, crackling sound, etc.? And are you using headphones or playing the music through the loudspeaker? Out of courtesy though, since you’ve contacted us, here’s what I suggest you do. Download your music to your computer and play it there. If the “noise” sound is still there, then it’s your tracks that have issues, otherwise, it’s your phone. Send it in for repair.

Q: “When I download music from the music app. It’s not in my App Store afterwards. Where would it be going instead?

A: What kind of music app you use in downloading music? If you successfully downloaded the track, then it’s saved locally in your phone’s storage. Spend some time browsing through each directory until you find them. Or better yet, open the Music app as it automatically detects audio files that it can read, from there you will be able to locate the music files you downloaded.

Q: “I recently updated my software My Samsung Level U is not working on my new software. I turned the Bluetooth but it doesn’t detect the wireless headset. It works before the update. What should I do?

A: Try to unpair the Bluetooth headset and delete any of its connection with your phone. Then, turn it on in Bluetooth mode and enable BT in your phone until it can detect the device. If your phone can’t find the headset, then contact Samsung. After all, both are its products. Its support should be able to provide you with answers as to why the new phone with an updated firmware can’t detect it’s Bluetooth headset.

Q: “Hi. My mom bought her Galaxy S6 Edge Plus yesterday and she’s having issues with people hearing her on a conference call. She hears them, but they don’t hear here. She would dial the number to the conference, enter code and follow other instructions until she is connected. She hears everyone else clearly, but others do not hear her. This only happens to her and only when making conference calls. All other participants also have the Galaxy S6. Please help. Thanks – Yelena

A: Hello Yelena. I’m sorry to hear about that but a new phone should work flawlessly without any issues and here’s your mom having issues with the conference call after a day since it was bought. My suggestion might be a little extreme but I want you to do the master reset on the phone, try the conference call again and if the problem remained, then have the device replaced as soon as possible while your mom can still demand a brand new replacement. There’s a big chance it’s a hardware problem and I’m sure you don’t want your mom to deal with that issue until her contract with her provider expires. Here’s how you do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Of course, backup everything that’s important before doing the reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.