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Can’t Get Out of Safe Mode

Samsung Galaxy Note 4 Problems After Android Lollipop Update & How To Fix Them [Part 7]

Galaxy-Note-4-Lollipop-Problems

Dear readers! Welcome to the 7th part of our Samsung Galaxy Note 4 Troubleshooting series wherein I addressed a dozen of problems reported to us by our readers. All these problems happened right after the most anticipated Android 5 Lollipop update.

We actually received hundreds of questions and problems from Note 4 owners shortly after the roll out so here we are doing our best to address every concern reported by our readers. For those who already emailed us, please bear with us if we’re a bit delayed in addressing your concerns. We support a lot of devices and we receive thousands of emails each week. We read every email we receive, we group them according to their respective concerns, and we find solutions for those we’ve chosen to address.

For those who just found us, we do provide FREE Android support. Basically, what we need are details about your problem and what your phone is. You may send your concerns over at [email protected] or post on our Facebook wall, Google+ page or interact with us through Twitter.

Click on a link below to jump to a specific problem:

  1. Galaxy Note 4 Randomly Reboots After Lollipop Update
  2. Galaxy Note 4 Text Messages Delayed
  3. Galaxy Note 4 Can’t Charge Properly
  4. Disable Notifications On Home Lock Screen
  5. New Galaxy Note 4 Reboots Every 2 to 3 Minutes
  6. Galaxy Note 4 Corrupted After Lollipop Update
  7. How To Convince Samsung The Phone Wasn’t Rooted?
  8. Galaxy Note 4 Lags/Freezes When Sending SMS & MMS
  9. Galaxy Note 4 Shows Settings Has Stopped Error
  10. Galaxy Note 4 Has Poor Reception After Lollipop Update
  11. Galaxy Note 4 Can’t Get Out of Safe Mode
  12. Galaxy Note 4 Randomly Restarts

Galaxy Note 4 Randomly Reboots After Lollipop Update

Problem: A week ago, my note 4 had an unfinished software update and every time the network connection drops, my note 4 reboots automatically. I already performed the master reset. Kindly enlighten me, I want my cp to be “normal” again. Thank you very much! — Tess

Follow-up Email: Hi! I have been using my unit for a couple of months now. It had an interrupted software update a week ago, then the following day it started to reboot automatically especially when the network connection is very poor. I have already tried to put it on safe mode, perform master reset, checked network connections, removed the sim card, etc. What else can I do? Help me please bring back my phone to its normal state. Thank you very much! — Tess

Troubleshooting: Hi Tess. If the update process was interrupted, there are two things that could happen; either the firmware was reverted back to previous version or it was successfully installed but with corrupt data. But as you said, you already did a few troubleshooting procedures but the problem remained. I think the new firmware was successfully installed but since the process was interrupted, some of the system data weren’t extracted properly. Inconsistency will often result to reboots, lags, freezes and shut downs.

You need help from your service provider. The firmware needs to be “re-flashed” or reinstalled but the process will be a little complicated plus if you do it yourself, you will void the warranty of your device. So, I’m sorry but there’s nothing much you can do about it but send the phone in for repair.

Galaxy Note 4 Text Messages Delayed

Problem: My text messaging is all jacked up. I send messages and the recipients may get them thirty minutes to an hour later or not at all. I think this may be being caused by the recent update. Any suggestions. — Aspen

Troubleshooting: Try sending an SMS and see if the phone can send it instantly. If it does, then the problem is with the network and not the phone. Otherwise, your suspicion that the recent update caused it may be true. However, the most common cause why a 1kb worth of text can’t be sent instantly is when the phone is getting poor signal reception. So, make sure you are in the area where the phone gets good signal. Then, if you’re using a third-party messaging app, try to uninstall it first and use the stock one. If the problem remained after that, you have no other option but to hard reset your phone:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Galaxy Note 4 Can’t Charge Properly

Problem: Hi. I have a Samsung Note 4 that I am experiencing charging issues with and I am hoping you can help. It all started about 2 weeks ago when the phone just shut down and refused to turn, charge, or do anything. The battery was low, but not at the 10% or less that it usually takes to shut it off. I left the phone alone and let it be for a few hours, then I tried to turn it on. It did turn back on, but wouldn’t charge, gave an error message. I turned phone back off and tried to charge it that way, and it did charge back up to 100%. From that point forward for the next few days, it did seem to loose battery life much quicker than normal, but was charging fine again, phone on or off.   Then it seemed for the next few days that it was all back to normal, had my usaul battery life back and all was good.

Well this weekend, it started acting funny again. When I would plug the phone in (wall charger, with original Samsung cord and base) to charge while it was powered on, it would beep and say Unable to Charge your device. Make sure that you are using a Samsung compatible battery and charger, and that your device is properly connected to the charger. While this error message was on the screen, the LED light would blink red, and as soon as I would click ok on the error box, the phone would begin to charge. However, if I used the side button to make the screen turn off as to save power, it would stop charging again and I would have to hit the menu button to turn the screen back on, and charging would resume again. All this mind you was with an actual Samsung cord. In my car and at work, I have generic chargers, and the charging with those cords worked just fine, with no issues, no error messages, nothing. So I was thinking, fine, I will just make sure I charge my phone at work and in car and no big deal.

Well I tried the Samsung charger at home last night, as my battery was getting low, and it would not charge at all…got the same error message as before, but instead of me being able to hit ok on error box and it begin to charge, it just constantly popped up the error. I tried powering off the phone in hopes that it would charge that way, but no luck. I just figured maybe the cord was shot, and I would just continue to use my car and work charger. Well this morning, now neither of those work either. So at this point, my phone is at 1% and I no way to charge it. I do not know if this is my battery, or if my charging port is bad. I used to have an iPhone 4 and had a similar problem, and replaced the charging port, and that was it, but that was $60. A new battery is as cheap as $10 on ebay, so just looking for some advice before I go broke trying to make my phone work again. Thanks in advance for any help/advice you can give! Thanks, Brooke.

Suggestion: Hey Brooke. I want to get straight with you; you need help from a technician. We appreciate all you effort in providing every detail about your phone and the problem but all of them point to one thing–there’s something wrong with the power or charging IC. Well, at least, that’s is based on my experience. I’ve seen a lot of problems like yours and they all boil down to one problematic chip.

The other possibility is the charging port; either it’s loose or needs re-soldering. Again, the point is you can’t fix the problem yourself especially if you care about your phone’s warranty. I’m sorry I would have to be brief on this but there’s nothing more to say. We appreciate you contacting us, though. Have a nice day, Brooke!

Disable Notifications On Home Lock Screen

Problem: Hello Droid Guy, I wonder if there’s a way to turn off the notifications on the home lock screen? I hate them.

I have a Note 4. Thank you for your response. Regards, Sophia.

Tutorial: Hi Sophia. To disable notifications on the lock screen, go to Settings > Sound & notification. Scroll down until you find “When device is locked” tab. Tap on it and there must be an option that says “Don’t show notifications at all.” That’s it!

New Galaxy Note 4 Reboots Every 2 to 3 Minutes

Problem: Hello, I bought this phone brand new and used it for couple of days, initially it was fine but now it keeps rebooting itself at about every 2 to 3mins. It will suddenly freeze and hang,then reboot itself within few seconds.

I have done the master reset I found in your website but it doesn’t solve d problem. Any way you can help please. Thanks.

Suggestion: If the phone was working fine for a couple of day, then there must have been something you’ve done that triggered the problem, unless the device is problematic out of the box. If the master reset didn’t fix the problem, have it replaced immediately while it’s still within replacement period. I’m sure you don’t want to get stuck with a phone that is defective for years, do you? Of course, you can spend several hours troubleshooting the problem but let’s just be practical here, the easiest way to get a working phone is to have your unit replaced.

Galaxy Note 4 Corrupted After Lollipop Update

Problem: I am writing to you because my new Note 4 that was only 2 weeks old and cost me out of pocket $800 was corrupted when the lollipop update happened. Initially my dial pad was missing the end and send button sporadically. Sometimes you could not end a call because there was no end button and sometimes when dialing a number there was no send button. The screen now freezes up. The Internet is so sluggish its like dial up. I also noticed that the touch sensitivity is horrible. You have to keep tapping and tapping the screen in order to get it to work. My screen is now some ugly puke green color. I called Best Buy here I purchased it and they can do nothing. I called Samsung who could care less and offered if I sent my phone in for 10 -14 days they could work on it or send me a refurbished one. I called my carrier Verizon who was willing to send me a refurbished phone but I declined since my phone was only two weeks old before it was corrupted by this update. I am now paying the remainder of the $800 on a phone that does not work properly. Everyone has let me down and no one has offered me anything to help fix my problem other than sending me a refurbished phone. I’m so disgusted with Samsung especially. Everything in my home is Samsung… tablets computers, TVs refrigerators. This will be the last product from Samsung that I will ever buy and from this point on I will only buy used phones that won’t break my heart or my wallet when these companies rip off innocent people working hard for their dollar like me. I am working with a TV station now to put my story out there so others will know what happen to me. Thanks, Robin.

Troubleshooting: Hi Robin! I am so sorry to hear you’ve been having issues with your phone and no one provided any help. If your positive that the problem started because the firmware was corrupted by the lollipop update, then the best course of action is to master reset the device.

Here’s the thing, if the phone still turns on after the update but some of its features or apps won’t run or open, then some of the data or caches may be the only ones corrupted not the firmware itself. It’s where master reset enters. Honestly, this is the only thing you can do to attempt to fix the problem. If it won’t work, then you need help from your provider or Samsung but it seems like they won’t lift a finger to fix the problem except send you a refurbished unit. Based on experience, this problem can be fixed by simply re-installing the firmware, which needs to be done manually. I’m not sure why it’s so difficult for them.

How To Convince Samsung The Phone Wasn’t Rooted?

Question: Hello, lollipop is creating major issues in our household. We own 2 Galaxy S5’s and 1 Note 4. All are experiencing issues since the update but one in particular is seriously damaged and basically nonfunctional. It started running sluggish after update and progressed over next week to turning on and off and overheating constantly. When it reboots, the first screen that shows up is a black screen that says Samsung Custom with a picture of a lock, then it goes to the red Verizon screen then home page until it shuts down again. I took to best buy, where we bought it new 5 months ago, and they said that black screen means it’s rooted and they won’t touch it! Then we took to Verizon and they said it looked like it might be rooted but can’t be sure till they send it in, if it is, the warranty is void. We did NOT root this phone! We had no knowledge this was even possible and had never heard of such a thing. Is it possible the update caused this? If so, how do we convince Samsung and Verizon it wasn’t us?

Answer: The official update cannot root the firmware, so the answer to your first question is no. Samsung has its way of knowing whether the phone is rooted or not so you better let its technicians take a look at it. That’s the only way you can convince (or not) Samsung that the phone isn’t rooted or not. Or, if it was, it doesn’t matter who did it. What matters is it was rooted.

Galaxy Note 4 Lags/Freezes When Sending SMS & MMS

Problem: Hi Droid Guy, I hope you can help me, I have had a galaxy note 4 for 2.5 months. I am finding that when sending messages (both SMS and MMS) there is a considerable lag or freeze with most. I find that it lags when I press send then if I go to write another message straight away, there is a lag/freeze while the previous message is sending then if I am receiving a message while I am writing a message, again, it freezes. The other issue I have is to back out of the message stream that I am in, it lags/freezes as well, this has become so frustrating and I am unsure how to fix it because basically it is soooo slow. I never had this sort of message issue with my old iphone so I don’t know why I have it with this phone when it is so new. Thanks in advance, Rebecca.

Troubleshooting: Hi Rebecca! Clearing the cache and data of the messaging app will fix this problem, although you may lose all your messages. Just follow these steps and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap the desired app.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, then OK.

Galaxy Note 4 Shows Settings Has Stopped Error

Problem: Hi,

Your Facebook and website has really great help and is organized so one can find help quickly. I really appreciate that.

Two weeks ago I upgraded to Lollipop on my Verizon Note 4 and now have a new problem that I haven’t found discussed anywhere.

When I click on “Sound and Notification” I get a message “unfortunately settings has stopped” and a revert to the home screen.

I want to remove the notifications on the primary screen. It’s annoying to see Facebook posts when I flip the cover open. However, I can change sound volumes with the hard volume button but can’t change notifications.

I have used your advice and have done battery-out soft reboots, app cache and a wipe cache partition wipe- everything short of a factory re-set. I don’t see the irritating problem seriously enough for that.

I was hoping that maybe the problem with the “sound and notification” choice was Lollipop related and not just mine, and that an update would resolve it eventually But since I don’t see other Lollipop posts about this specific issue, I wonder if it might take a factory re-set after all.

Thanks in advance for your suggestion.

Dean

Related Problem: Attaching screen shot of the error…”Unfortunately, Settings has stopped.” I get it when I go into settings and try to open sound and notifications, started happening after lollipop update, any thoughts how I can fix the issue? — Brad

Troubleshooting: Hi Dean. The error message “Unfortunately, Settings has stopped” is a sign that the current firmware your phone is running might have some caches or data that are corrupt. That is why, wiping the cache partition often fixes this issue. In your case, however, master reset is necessary not because it’s a guarantee that the problem will be fixed but because you need to know if the firmware needs to be reflashed or not.

For minor hardware or firmware issues, wiping the cache partition and doing hard reset are often very effective. However, there are just problems that neither of these procedures can resolved especially if the problem is with the firmware itself. I understand why you don’t want to go through all the hassles of resetting your phone but that might be the one thing that might save you from all the trouble.

Galaxy Note 4 Has Poor Reception After Lollipop Update

Problem: Hi my name is Chris and I have a Verizon Galaxy Note 4. After I installed the lollipop update, I don’t get near as good cell service as I did. I use to get 5 bars at my house and now after the update, I have to walk around to get even 2 bars. I’ve tried resetting my phone, cleaning the cache, and deleting multiple apps and still no help. Any suggestions on what I can do to improve my service again? Thank you.

Suggestion: Hi Chris. It sure is not a service issue. The fact is, there were a lot of users that complained about it after the update. While the firmware doesn’t have a bug that affects the capability of the device to receive signal, there could be some data that weren’t properly installed during the update because the only solution is to manually reflash the firmware. With that, you need your provider’s tech to do that for you to make sure warranty remains.

Galaxy Note 4 Can’t Get Out of Safe Mode

Problem: Hi, 2 days ago the message “Safe mode” appears on the Home screen of my Galaxy Note 4 and I don’t have an idea why I have this message appearing on my Home screen. However, yesterday morning I downloaded an application from Play Store and my device is working great. But after a few hours the message showed up on the screen again and I rebooted my phone several times but the message still on the screen. I’m not a tech savvy guy and I don’t know how to fix this annoying issue. Is there any way how can I fix this? Thanks and more power to your site! – Lea

Troubleshooting: Hi Lea. There could be some third-party app messing up with your phone. Usually, the phone would only boot in safe mode without user’s intervention if a third-party app has gone rogue and causing inconsistencies to the phone’s normal processes. The system will reboot in safe mode to temporarily disable the rogue app.

So, if you know which app is causing this problem, go to application manager and just uninstall it. That would surely fix the problem. Yes, it’s simple as that. However, if you don’t know which app is the culprit, you need to wipe the cache partition and if that won’t work, either you uninstall third-party apps one-by-one until the problem is fixed or you backup your data and perform factory reset. Your call!

Galaxy Note 4 Randomly Restarts

Problem: Hi, I have Galaxy Note 4 for almost 7 months now. I don’t have any issues about the performance of my device. However, about 2 days ago my device keeps on restarting without a reason. I removed the battery and placed it back but the issue still happening on my device. I called my provider about the issue but the rep told me to factory reset the device but I don’t to reset my device because I have lots of important files stored from it. Can fix my issue? Thanks and more power! — Emily

Troubleshooting: Hi Emily. First of all, if you have a microSD card mounted on your phone, try accessing some files just to check if the card can still be read by the phone. When the microSD card is damaged or corrupted, the phone will try harder to access it but since the system cannot hack its way into the external storage device, the device will reboot after several minutes especially if it has used a lot of RAM during the process. Removing the microSD card often fixes this problem.

However, if the microSD card is totally fine, there might be an app that’s causing the problem. To isolate the issue, try booting the phone in safe mode and observe closely if it will still restart on its own. If not, then find the app that’s causing all this and uninstall it.

In case the problem isn’t caused by a third-party app, then you really have to reset the phone to its factory settings.

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Straight Talk Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting

Galaxy-Note-3-Problems-44

Welcome to the first part of our Straight Talk Galaxy Note 3 problems troubleshooting series. We will be catering to all problems reported to us by our readers. Straight Talk has its own support group and we are not trying to compete with them because, apparently, we don’t have access to a lot of things. We simply want to make our readers feel important during the times when they have issues with their phone and no one seems to be able to help them.

So, if you have problems with your phone, I suggest you browse our Galaxy Note 3 Troubleshooting page and try solutions we provided for problems related to yours. If they didn’t work for you, email us at [email protected] but please provide as much details as possible so that we can accurately assess your concern. Remember that we are only able to troubleshoot problems you mentioned. You may also reach us using our Facebook and Google+ pages.

The following are problems I addressed in this post:

  1. Recovering Photos From Damaged MicroSD Card
  2. What Kind Of SIM Card Galaxy Note 3 Use?
  3. Restarts After App Installation
  4. Can’t Send/Receive SMS
  5. Can’t Copy/Paste Texts
  6. Can’t Get Out of Safe Mode
  7. Won’t Ring When Called
  8. Won’t Charge
  9. Touchscreen Won’t Work After Being Dropped
  10. Download Was Unsuccessful Error

Recovering Photos From Damaged MicroSD Card

Problem: Good day guys, I have a question regarding on transferring photos from SD card to the phone. By the way, I have a brand new Galaxy Note 3 and my SD card was damaged. Is there any way that I can recover my important photos from damaged SD card?. Last night I contacted straight talk and asked on what were the ways on how to transfer my Photo’s from damaged SD card to the phone? But the representative told me there’s no way to recover all those files and all I need to do is to buy a new one. Right now I’m very optimistic that I can recover all those photos from my SD card and I hope you can help me.. Thanks! — Marv

Suggestion: Hey Marv! I’m not really sure what you meant by “damaged.” If the damage is physical, then it’s impossible to recover those photos. In case the microSD card was simply “corrupted” (i.e. stopped working all of the sudden), there could still be a chance as long as you haven’t attempted to format it.

I suggest you put it in a card reader and insert it to your laptop if possible. Computers can read corrupted SD cards better than smartphones. You will either be prompted to reformat the card or how to open files in it. In case, you’re prompted to reformat the card, don’t do it as it will just delete all data in it. If, however, you can still access the contents, then that’s when you backup everything.

There are technicians who can still extract data from corrupted SD cards. Find one in your area if there is because we can only do so much about it.

What Kind Of SIM Card Galaxy Note 3 Use?

Question: Hi Harold, last month I bought a Samsung Galaxy Note 3 from other service provider. However, I’m having a confusion about my phone if I can use it on straight talk. My phone has a SIM card slot but I cannot identify what size of SIM Card will fit on the slot. I called straight talk the other day and the representative told me to asked on Walmart representatives if ever I will buy a Sim Card. I’d like to make sure about the size of the Sim card that I will be using on my phone because I don’t want to waste my money purchasing a wrong size of Sim Card. I hope you can help me, and thank you for this free support! — Neo

Answer: Hey Neo. Samsung Galaxy Note 3 uses micro SIM card. But just to give you an overview of the SIM cards available to users nowadays, the normal SIM card is the biggest, followed by the micro SIM, then the nano SIM. Normal SIM cards can be cut into the size of the micro and nano SIMs. If you have a nano SIM, you can use an adapter to make it fit into the slot of the micro SIM card.

Straight Talk Galaxy Note 3 Restarts After App Installation

Problem: Hello droid guys, last year I bought a Samsung Galaxy Note 3 at Walmart and subscribed on straight talk’s unlimited promo. During the first few months my phone is absolutely working great I can make a call, browse the web, send MMS and send and receive text messages. But just this week the issue started when I downloaded an application in Play Store and after that, my phone suddenly restart by itself. However, I noticed the issue when I woke up in the morning and my phone is Off, so I turned On my phone but after a few minutes my phone restart by itself. I called straight talk and they advised me to factory reset my phone, but I don’t want to do reset on my phone because I have important photos and phone numbers stored on my phone. I’ll wait for any suggestions. Thank you for this free support and more power! — April

Troubleshooting: Hi April. If you’re positive the cause of the problem is the app you installed from the Play Store, then it’s easy to fix. You need to boot your phone in safe mode to temporarily disable all third-party applications including the one that’s causing the problem. Once in safe mode, you can try to uninstall the app to see if it makes a difference. Then backup all your data as there is always a possibility that you will have to reset the phone to make it work normally again.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Straight Talk Galaxy Note 3 Can’t Send/Receive SMS

Problem: Good day guys, I have a Galaxy Note 2 from other service provider and I transferred over to straight talk just this week. In the first few days my phone is working great, I can make a call and send and receive a text messages. However, just 2 days ago, my phone cannot anymore make a call and send and receive text messages. I turned off and on my phone several times but problem is the same. I also checked the signal bars of my phone but there’s no problem with it, and I’m sure there’s no problem with my plan because I enrolled on unlimited call, text and data of straight talk. I already talked to the tech guy of straight talk but he cannot give me a solution on my issue. This is the first time that I encountered this issue and I don’t know how to fix it. I hope you can help with my problem. Thanks! — Ruby

Suggestion: Hi Ruby. As much as we want to help you with this problem, we can’t do something for network-related issues. There are times when porting has to be done again. Needless to say, you need to call Straight Talk tech support again and if the rep can’t help you, ask for a supervisor or a manager to make sure everything is handled well until the problem is resolved.

Straight Talk Galaxy Note 3 Can’t Copy/Paste Texts

Problem: Hello guys, I bought a Samsung Galaxy Note 3 at Walmart last year. The issue of my phone started just this week when I noticed that my phone wont copy/paste a texts. I tried turning my phone Off and On but the issue still not fix. Yesterday, I called straight talk assuming that my phone will be fix, but unfortunately the issue is still the same. For several hours talking to the tech-guy but he cannot provide a solution on my problem. My phone was factory reset twice but there’s no use. I hope you can help me with issue and thank you for this free support and more power! — James

Troubleshooting: More often this problem is associated with a firmware issue, although there is a possibility that it’s just a clipboard glitch. Wiping the clipboard would fix this problem but a simply factory reset (via Settings menu) will not be enough. Factory reset will only delete files, apps and settings but it will never format the data partition where the clipboard saves all copied data. What you need to do is full hard reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

I hope this helps.

Straight Talk Galaxy Note 3 Can’t Get Out of Safe Mode

Problem: Hi good day, I’m Kevin and I’m not a tech-savvy person. Well, my phone is Samsung Galaxy Note 3 and I bought it at Walmart 3 months ago. The issue started yesterday morning when I noticed that there’s a message showing on the screen “Safe Mode”. I don’t have an idea why I have this message on my phone. Last night I downloaded an application in Play Store and then after an hour I reboot my phone and the message “Safe Mode” is not showing on my phone screen at that time. However, on the following day the message showed up on the screen, I reboot my phone several times assuming that my phone will go back to normal but there’s no use. I already called on straight talk and we did a lot of troubleshooting but the message “Safe Mode” is still there on the screen. Please help me on how to fix it and thank you! — Kevin

Troubleshooting: The most common reason why the phone boots up in safe mode is when a third-party app causes conflicts with the firmware. Booting in safe mode will temporarily disable all third-party apps that’s why the problem seems to be fixed when the phone is in this state. However, if the device can’t boot up normally from safe mode, it means that there’s a more serious issue than a glitch with one of the apps. Usually, wiping the cache partition will fix the problem but if it failed, then you really have to perform full master reset.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Straight Talk Galaxy Note 3 Won’t Ring When Called

Problem: Hello Harold, your site is a big help for us as customers of straight talk. Well, I have a Galaxy Note 3 and I purchased it at Walmart 7 months ago. The issue of my phone started last 3 days ago when my friend tried to call on my number. However, I cannot answer most of my calls because I cannot hear my phone ring. But there’s an instance that my phone ring but most often it wont. I turned Off and On but still it won’t ring. Yesterday, I called straight talk but they cannot fix the problem. I declined on the offer of the tech guy to ship my phone to their warehouse for repair because I can’t use my phone for 15 days. I don’t know how to fix the problem, I hope you help me and I’ll wait of your reply. Thank you and more power! — Amanda

Troubleshooting: Hi Amanda, sending your phone in for repair should be the last resort. First of all, make sure the phone’s volume is all set to an audible level. Then, try to use other ringtones to see if that makes a difference. If both of these procedures failed, perform factory reset to bring the phone back to its default settings:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Tap Backup and reset and choose Factory data reset.
  4. At the bottom of the screen, touch the button Reset device.
  5. Choose Erase everything. Once all data and settings on the Note 3 have been deleted, the phone will reset and then reboot.

If all else failed, you really have to send the phone in for repair as there is a possibility it’s a hardware issue.

Straight Talk Galaxy Note 3 Won’t Charge

Problem: Hi droid guys, my Galaxy Note 3 has a little problem on charging. By the way my phone is 6 months old and I bought it at Walmart. Well, in the first 6 months my phone is totally fine, I don’t have any issues like cannot send a text message or make a call. The issue started when I charged my phone overnight and on the next day as I charged it because the battery is already empty my phone won’t charge anymore. I leaved the charger connected on my phone for a few hours but my phone is not charging. In fact, in order for me to use my phone, I charge the battery of my phone to my sister’s Galaxy Note 3 and after the battery is full I inserted it back the battery to my own Galaxy Note 3. it’s a hassle on my part because my battery won’t charge on my phone. I need your advice on how to fix the issue. Thank you! — Martha

Troubleshooting: You forgot to mention if you used your own charger when you inserted the battery into your sister’s phone to charge. It can be a charger issue. The best thing to do is try to charge your sister’s phone using your charger. If the phone won’t charge, then you really have to buy a new charger for your phone. However, if your sister’s phone charges fine with your charger, then the issue must be in the USB charge port of your phone. You need to have the device checked by a technician for proper evaluation. There is a possibility that the USB charge port will be replaced.

Touchscreen Won’t Work After Being Dropped

Problem: Hi guys, my phone is Galaxy Note 3 and I bought it at Walmart 2 months ago. The issue of my phone started when I accidentally dropped it on the floor. However, I checked my phone and I’m sure that there’s no physical damage. But after a few hours my touchscreen won’t work anymore, I turned off and On but there’s no use. I waited for an hour assuming that my phone will work but the touchscreen of my phone still won’t work. I don’t have issues on the buttons of my phone, when I press the power button the phone will immediately turned off the same on the Volume up and Volume down. I contacted the tech support of straight talk and asked for any remedy about the issue but they cannot fix it. For almost a week already my phone is unusable. Any advice is a huge help for me. Thanks! — Frances

Suggestion: I assume you couldn’t see a crack on any part of the phone, right? That doesn’t mean the phone wasn’t affected by the impact of the drop because apparently, the phone is suffering from a problem that can be minor or serious.

Based on your description, it’s only the touchscreen that won’t work. That would immediately point out that the problem is with the digitizer. It is the glass covering the display and while it looks like a normal glass, there’s actually a circuit that conducts touch commands to the processor.

There’s nothing much we can do about it since it’s a hardware issue. I suggest you have a technician take a look at it. If the digitizer was damaged, I believe you really have to buy the entire display panel and have it replaced. The digitizer is glued properly to the display panel making it impossible to detach.

Download Was Unsuccessful Error

Problem: Hello Harold, thank you for this free support, it helps a lot to us customers of straight talk. By the way, I have a Galaxy Note 3 and I purchased at Walmart last day. However, the issue started yesterday when I noticed that my phone cannot successfully download an application in Play Store. Every time I attempt to download an application there’s a notification that will appear on the screen saying “Download was unsuccessful”. I talked to the tech guy for a few hours but he cannot fix the issue of my phone. This is the first time that I encountered an issue like this. Please help me on how to fix it. Thanks! — John

Troubleshooting: There are a lot of reasons why this error occurs. The first thing you need to check is your internet connection, just make sure the device is well connected to the internet. Then, try to clear both the cache and data of the Play Store:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Now tap the Clear Cache
  7. Tap the Clear Data button, then OK.
  8. Reboot the phone.

Once the phone is active, try to download an app again and if the error remained, then you have to uninstall Play Store updates.

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find the app and tap on it.
  6. Now tap the Uninstall updates

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 57]

Samsung-Galaxy-S3-Problems

Hello guys! This post is the 57th part of our Samsung Galaxy S3 problems troubleshooting series wherein we address issues sent by our readers. We’ve already answered more than 600 concerns since we started this series last year. Judging the number of emails that are left unanswered, it is safe to assume we can reach 100 parts just for this device even if we stopped receiving emails today.

We receive hundreds of emails each day and 99% of them are all problems or questions. There are several devices we support so the best we can do is to publish two support articles for each device every week. So, we ask you to please bear with us.

Of course, we are always open to your problems and/or questions. Feel free to contact us via [email protected] but please provide as much details as possible so that we can accurately assess your problems and provide you with appropriate solutions or troubleshooting procedures. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are the problems addressed in this post. Click a link to skip to a problem:

  1. Can’t Download Picture Messages
  2. What To Do With Swollen Galaxy S3 Neo Battery?
  3. Android 4.3 Update Question
  4. Can’t Get Out of Safe Mode
  5. Shows It’s Modified
  6. Some Apps Were Locked
  7. Play Store Won’t Download Apps
  8. Screen Stays Black
  9. Google Play Store Stopped Working
  10. Can’t Boot Up, How To Recover Photos

Galaxy S3 Can’t Download Picture Messages

Problem: Hello my name is Dakota and I’ve had problems with receiving picture messages. Everytime I go to download it says ‘cannot download at this time please try again later’. Any expert advice on how to fix this? It would be greatly appreciated. — Dakota

Troubleshooting: Hi Dakota. Picture messages require mobile data to be downloaded. You may able to receive and read the text messages that come with them but you can’t view the picture. So, the first thing you should look into is the mobile data; make sure it’s enabled. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tick the checkbox next to Use packet data to turn on mobile data connection.

Assuming that your phone has been provided by the carrier you’re currently getting from, you should be able to download MMS or picture messages after you enabled mobile data. However, if you bought the phone some place else and just brought it to your provider to be activated, it may need to be set properly. So, if you still can’t receive MMS after you enabled data connection, call your provider and ask for the correct APN for your phone. You can edit or add new APN by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tap Access Point Names.

What To Do With Swollen Galaxy S3 Neo Battery?

Question: Dear all, first i would like to say thanks for helping each other, this is very good and i like it.

My problem is i have Samsung Galaxy S3 Neo, Yesterday i used Facebook in my Samsung Galaxy S3 Neo until the phone automatically switched off (means the charge of battery was finished) so i charged the phone entire night (from 12:00 PM to 07:00 AM) from DC electricity so the battery became Swelled, So should I use that swelled battery or buy new one? and How to keep safe a battery from swelling? Thanks once again.

Answer: For your own safety, disposed of the swollen battery properly. Bury it somewhere but don’t burn it. Of course, buy a new battery to power up your phone. If a battery swells due to improper charging, it means that it’s about to explode. I know this because I personally tried overcharging a battery and saw it explode after several minutes of charging. The explosion was loud enough and it shattered entire battery. If I held it in my hand, I believe my fingers would have been shattered, too. In short, it’s dangerous…very dangerous. To keep the battery from swelling, use only the original charger or the one that has the same rating.

Galaxy S3 Android 4.3 Update Question

Question: Thanks for your posts. I read them every time they appear on Drippler. My problem is more of a question rather than a problem.

Back when Android 4.3 was posted for the S3, I took the immediate opportunity to download the first one I saw for my cell provider who, at the time, was Vodafone. To my regret, it was from Kazakhstan and included a lot of bloatware in Russian.

I have now moved to TIM and have found their version of 4.3 and want to reflash the S3. However, I would like to think that the Russian bloatware will be taken off the phone (and, of course, TIM’s will replace it but that is another question). Is my conclusion correct that the Russian bloatware will be removed on the reflash or should I just put up with it? Thanx again!

Answer: Bloatware are often embedded on the firmware depending on which carrier it came from. So, to answer your question, yes, the current bloatware that are attached to the firmware will be replaced with new ones when you reflashed a different firmware. If you are into rooting, you can easily remove these unnecessary apps or services that not only use up RAM but also storage space. But then again, there are some risks and you’ll probably void your warranty if did it.

Galaxy S3 Can’t Get Out of Safe Mode

Problem: I am having problems with my galaxy s3. I had actually broken the digitizer in the screen months ago and fixed it not to long ago. I gave the phone to my buddies dad and he has it on straight talk which is what it was originally anyway. When it was first turned on it came up and said safe mode and I’ve look on the internet for ways to turn it off and nothing has worked so far which one I couldn’t do cause the volume button isn’t working. No matter what I have tried nothing works is there a chance it is a problem with the software or anything.? What should I do in your opinion? — Charles

Troubleshooting: It sounds like the Volume button is stuck. When booting up and the Volume Down key is pressed, the phone will boot into safe mode. In your case, it seems the phone can’t get out of safe mode because the Volume key is stuck. Fix the Volume button and the phone will boot up normally.

It’s either the button is stuck or damaged but the best thing to do is have the phone checked by a technician. Once the Volume key is fixed and the phone still boots in safe mode, just wipe the cache partition and it will boot normally:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Shows It’s Modified

Problem: Hi! In the first place, I want to thank you for what are you doing for the android users to help them troubleshoot problems. Some of your posts were useful for me.

Well,I want to report you about my Galaxy S3 problem: I can’t update android. When I go to settings > about device > software update, it shows me the message: “Your device has been modified. Software Updates are not available”. When I Googled this, there wasn’t enough info to solve this problem. Some people wrote that they unmounted the sd card but it didn’t work.

I would be grateful if you could tell me how to fix this problem. Most of apps now are on 4.2.2 only, so that makes me a bit nervous. Looking forward to your next post about this ‘issue’ on drippler. Thanks in advance.

Troubleshooting: First of all, verify if the phone is running a custom ROM because if it does, there’s nothing we can do except re-flash the stock ROM. Now, if the phone runs on a stock ROM and this message shows up, it could be just a glitch.

There were a lot of people who experienced this and majority of them were fixed by simply unmounting the microSD card and restarting the phone. If that doesn’t help, wiping the cache partition after the unmounting of the SD card will fix it.

To sum it up, here’s what you’re going to do.

  1. Turn On the phone.
  2. Remove the back cover.
  3. Un-mount the microSD card physically.
  4. Restart the phone.
  5. Check for software updates.

If the procedure above couldn’t fix the problem, then press the Home, Volume Up and Power key after you remove the microSD card from its slot to boot the phone in recovery mode, and then proceed with wiping of the cache partition.

Some Apps Were Locked on Galaxy S3

Problem: Hi, I’m hoping you can help me. My daughter has the Samsung galaxy s3. Recently while doing an avg scan she accidentally clicked on something that caused 3 apps to be locked–whatsapp, instagram and messages. As she hadn’t set up the lock in the first place, she has no passwords to access them. Can you give me any advice on what she can do. Many thanks. — Lisa

Troubleshooting: I’m not sure what you mean by the word “locked” because I haven’t experienced this kind of issue before. However, if this problem was caused by AVG, then disable or uninstall it. In case you can’t uninstall it, boot the phone in safe mode and uninstall it from there.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

For Whatsapp and Instagram, you can uninstall these apps and just install them back. You can’t do the same with Messages because it’s a pre-installed app. To fix all these problems all at once, AVG.

Play Store Won’t Download Apps

Problem: Hi, hope you are doing well. I have a quick issue with my Samsung S3. It’s play store is not downloading apps. I, by mistake, force stopped its application installer and now the enable button is grey and I don’t know what to do.

I would REALLY appreciate you help because I don’t wanna restore my phone. Regards, Linta.

Troubleshooting: Hi Linta. Just reboot it and it should be fine. The core service you forced stopped will be initialized during boot up. Force stopping won’t disable the app and a restart will activate it again.

About the Play Store not download apps, try clearing its cache and data first. If that won’t help, then uninstall its updates. That usually fixes the problem.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Google Play Store.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. Tap Uninstall Updates.

Galaxy S3 Screen Stays Black

Problem: Hi good morning. My Samsung Galaxy S3 whose screen was already cracked, was recently battered by my baby. She drooled into it. After drying it out and putting it in rice it came back perfectly fine. couple hours after using it I came into the room to find it with a black screen. None of the three buttons at the bottom works. i can hear it ringing and messages coming in but I cannot answer it. Of note i realized that near the middle button at the bottom a piece of the glass has fallen out. There was no available memory on the device for quite a while also. I am concerned about my pictures and contacts. Is there anything You can do to help me please?

Can you please tell me if I can still save info on kies and how do i go about getting kies. Although this might sound a bit stupid i will still ask, I have a memory card that i would like to place in this device but by place the sd card in this device will the dates of the photos on the sd card or the phone change?

Can you tell me how to flash a blackberry 8520? It is not booting up but i don’t want to throw it out, its sentimentally attached. I really appreciate your help. I am without a phone right now. Warm regards, Keisha.

Troubleshooting: Hi Keisha. I think the display is damaged. Fortunately, the phone is still on, so there’s still a chance to recover your valued photos. With Samsung Kies, everything is just plug and play, so just follow these simple steps and you’ll be fine:

  1. Log on to Samsung website and download Kies.
  2. After the download, install the application to your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Launch Samsung Kies.
  5. Follow on-screen instructions to backup your data.

About your question on how to flash BB 8520, I’m sorry we’re not knowledgeable enough to provide you accurate and safe instructions. Find someone who’s an expert in that field.

Google Play Store Stopped Working

Problem: Hello, I just recently started having issues with my Galaxy S3 and wanted to know if there are any solutions. As of yesterday, my google play store has “stopped working”. So now all my google services are unusable. I noticed the issue after an app updated and then was removed from my home screen and download list. I tried to open google play to re-download the app and that’s when I got this error. Flash forward to the next day, and the phone has now deleted 2 more apps (one of which is gmail). What’s going on and how can I fix this issue?

Also, settings work fine accept when I try to go into “accounts”. That’s when I get the error message of “settings has stopped working.” Thank you, Luis.

Troubleshooting: Apparently, the apps that crash are pre-installed ones so we can’t blame third-parties for this problem and worse, even the Settings crashes. So this problem is more than just a glitch. I think some data have been corrupted and that’s what causing all these crashes. There’s no easy way to fix this but master reset. So, backup everything in your phone especially your data that are saved in the internal storage. Once you’re finished backing up, follow the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Boot Up, How To Recover Photos

Problem: Hi, I have had my Samsung Galaxy S3 for nearly two years now, and have been experiencing a number of issues with it recently. Last year I had a problem with it running slow and the camera wasn’t working properly, however, I changed the battery and this seemed to solve this issue, however, more recently the phone has wiped out all my text messages and anything that was in my memo app and it has also been randomly turning off to the logo screen. However, when I have pressed the power button it has been coming back on. Last night, I woke up and the phone was on charge and was on the logo screen and now it seems be stuck there, with me unable to turn it on or off.

I have tried a new battery which hasn’t worked and left the battery out for 5 mins. I then tried a reboot and to clear the cache but this also hasn’t solved the problem. The next thing I am guessing I would need to try is the factory re-set, however, I have some photos on the phone which I really don’t want to lose. Is there any way of me being able to recover these before I perform a factory re-set, I would be devastated if they were lost?

Would you be able to CC [email address withheld] into any replies as this is my home email address so can access this after I have finished work this afternoon. Many thanks, Helen.

Troubleshooting: Hi Helen. One last thing to do is to try to boot the phone in safe mode. If it can boot up successfully, then you can copy or make a backup of the photos you don’t want to lose. Follow the steps below to boot the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If, however, the phone refused to boot in safe mode, there’s no other option but proceed with master reset sacrificing your photos.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.