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can’t fully charge

Samsung Galaxy S7 no longer charges normally after Android Nougat update [Troubleshooting Guide]

  • Read and understand why a high-end device like the Samsung Galaxy S7 running Android Nougat can no longer charge normally after the firmware update. Also learn how to troubleshoot your phone when your device is experiencing charging-related issues.

The normal operation is that when you plug in the charger, which is plugged into the wall outlet, the phone will immediately detect electricity flowing through its circuits and the charging process begins. While it may seem like this process only involves the charger and the battery, there’s another thing that’s needed to make it possible–the firmware. It allows electricity to flow through the circuits through the power IC and it’s the one responsible in making sure the phone doesn’t overcharge.

There are times when the firmware encounters issues especially during updates, they may cause the phone not to charge properly especially if the processes necessary in making sure the device charges properly crash. At least, it’s one of the possibilities and there are a bunch of other possibilities out there. But in this post, I will try to go after the firmware first before trying to rule out other possibilities since the problem started shortly after an update.

Now, before we jump into our troubleshooting, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues sent by our readers. All the solutions we suggested were based on problems we’ve received so there’s a high probability that they’re same problems with yours. So, try to find issues that are similar with what you currently have and use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Galaxy S7 no longer charges shortly after Android Nougat is installed

Problem: I don’t understand why this problem happened but shortly after the Nougat update got installed, my Galaxy S7 failed to charge. Normally it would display the charging icon whenever I plug it in but it’s not doing that now. In other words, it just wouldn’t charge nor respond whenever I charge it. I know it’s not normal but I don’t know what the problem is let alone how to fix it that’s why I’m asking for your help. Do you guys know how to fix this?

Troubleshooting: I understand how frustrating this problem could be especially if you’re already running out of battery. Some users wait until the battery is down to just 5% before charging their devices and when it doesn’t charge, that’s when things get really messy especially when you’re expecting an important call from someone or gaming with your favorite game. A phone should always charge when plugged in and having a device that doesn’t even react when plugged in is really something to worry about. So, when this thing happens to you, here’s what you should do…

Step 1: If the phone is frozen, force reboot it. More often, a phone that’s about to run out of battery may freeze for some reason. When this happens and when the battery runs out, it may freeze leaving an impression that it won’t charge as it doesn’t respond when plugged in. So, this step is the first thing you have to do before you proceed with your troubleshooting. There have already been a lot of our readers who contacted us just to say thank you that a method as simple as this have helped them.

To force reboot your device, press and hold the Volume Down button and the Power key together for 15 seconds and then try to charge it again to see if it’s successful. If the device still won’t charge, then move on to the next step.

Step 2: Check the charger and cable to know if it has some issues

The easiest way to know if the problem is with the charger is to use a different one and see if the phone charges, however, in case you don’t have a spare charger, you should check the port for debris, lint, corrosion and even bent pins. In case you find debris or lint, you can easily fish it out using a pair of tweezers or a blast of compressed air will blow them out of the port. As for the corrosion, use a Q tip with alcohol to clean out the pins and if you can find a bent or misaligned pin or two, you may use a pair of tweezers to straighten them out.

However, if you cannot find any of these things and if you have a computer or a laptop, I suggest you connect your phone to it just to know if it responds. While computers don’t don’t give out the same amount of current, the voltage should be about 5 volts and should be enough to make the phone respond when you plug it in. So, as long as your device doesn’t have issues with its circuits and assuming the problem is with the charger, then it should recognize being connected to a computer and the latter may also detect a device has been connected via the USB port. But if neither your phone nor computer recognizes being connected to each other, it means no connection is established and it could mean that it’s a cable problem.

Therefore, at this point in your troubleshooting, if you have other USB cables you could use, I suggest you do so just to know if you can remedy the problem by using a different cable. If that’s not possible, then you should physically check it for same things you were looking for when you checked your charger’s port. Moreover, you should also do the same to your phone’s charging port and if you can’t find anything in the ports and if the cable looks fine, then move on to the next step.

Step 3: If ever possible, use a wireless charger

No, I’m not letting you go around the problem without dealing with it. I’m suggesting you use a wireless charger, if possible, just to know if the phone is still capable of charging it’s battery. At this stage, it’s imperative that you know that your device is still capable of allowing electricity flow through its circuits and the battery of holding a charge. If it does respond to the wireless charger, then it’s about time you bought a new charger to replace your old one.

On the other hand, if the phone still won’t respond when you place it over the wireless charging pad, then there’s really something wrong with your device but we still have to rule out the possibility that the new firmware is causing the problem. The only complication is when your device doesn’t have enough power and won’t turn on.

Step 4: If possible, attempt to boot your phone in safe mode

Assuming your device still has enough power, say for instance around 15% battery, you can still try to troubleshoot the firmware and this must be the first thing you should do. This will rule out the possibility that one or some of your apps is causing the problem and in this case, you have to uninstall suspected apps one-by-one to pinpoint which one is the culprit. This is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

If the phone boots up in this mode successfully, try charging it to know if it responds and if so, try to uninstall suspected apps, otherwise, proceed to the next step.

Step 5: Since it’s a firmware issue, try wiping the cache partition / reset

The system cache can easily get corrupted especially during firmware updates and when this happens, a lot of things could happen and while we don’t know for sure if it’s really the cache that has issues, when it comes to firmware problems, it’s the rule of thumb to go after them first before going after the data. That being said, try wiping the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone successfully reboots, try charging the device again and if the problem still persists, it’s best you just proceed with master reset, however, you will lose all your files and data so it’s your call if you want to continue even without a guarantee the problem will be fixed.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem still persists after these procedures or if you can’t continue with the wiping of the cache partition or reset due to insufficiency with battery, then bringing your phone back to the store is your last resort.

Galaxy S7 cannot reach 100% when charging after Nougat update

Problem: I just noticed that my phone can not reach 100% when charging, it only replenishes its battery around 92% or so but it never did reach 100% ever since I downloaded that update a few days back. Have you guys encountered this problem before and do you know how to fix it? I need your help on this, my phone is a Galaxy S7 which is almost a year old since I bought it in April last year. I just want it to work like it was before especially to fully charge its battery because 8% deficit seems very alarming. Thanks.

Troubleshooting: Something must be draining the battery of your phone really fast while charging. We don’t know, at this point, what the cause of the problem is so we have to continue observing your device. I suggest your restart your phone in safe mode and try charging to see if it charges to 100%. If it still can’t reach 100% even in safe mode, then it might be a problem with the firmware or the hardware. However, if it reaches 100%, then find the app that might have something to do with power saving or something that “optimizes” the battery. I suggest you try clearing their cache and data and if that won’t work, then uninstall them.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap suspected app.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

I know for a fact this is easier said than done, so if you don’t know which app is causing the problem, it’s better to just backup your data and then do the factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I would also suggest you turn your phone off and try charging it to 100% percent, if the problem still persists, then it must be a problem with the hardware but try to do the master reset before deciding in bringing it to the store for checkup and/or repair.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.  

Galaxy S7 charges very slowly after updating it to Nougat

Problem: One of the things I like this phone is its capability to fully charge its battery for more than just an hour. However, this past few days, it’s taking over 4 hours to fully charge its battery and I don’t understand why it just started to act like this. My phone is a Galaxy S7 which I purchased brand new and it’s only just a few months old so it’s really disappointing to know it’s not charging properly anymore. What should I do?

Troubleshooting: The Galaxy S7 has a fast charging feature so when it starts to charge very slow, you should immediately verify if it’s really a “slow” charging issue or “normal” charging because you may have been used to the fast charging feature. But here are a couple of things you may try to get answers to your questions…

Boot up in safe mode and charge the phone – this is to know if the phone is capable of replenishing its battery when all third-party apps are temporarily disabled. If so, then the problem is caused by one or some of your downloaded apps. Find that app and uninstall it to fix the problem. It is also possible that there are a lot of apps running in the background. The charger may be pushing electricity into the battery at the same pace but some apps are draining it quicker. In this case, however, you can enjoy fast charging when in this mode.

Turn your phone off and charge it – to be able to enjoy the fast charging feature, your phone must meet all the requirements; it must use the original charger with adaptive fast charging feature, the screen should not be lit while charging, the device should not heat up during charge, etc. To make sure all these requirements are met, it’s better that you simply turn your phone off while charging. If the phone charges fast while turned off, then one of the requirements wasn’t met, however, I suggest you also backup your files and data and then reset your device.

If the problem persists, then bring your phone to the shop and have it fixed.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy J3 (2017) cannot fully charge its battery after an update [Troubleshooting Guide]

We’ve already published some articles about the Samsung Galaxy J3 that won’t charge so charging issues are no longer new to us even with high-end devices like the S7 and S8. Problems like this are often due to some problems with the hardware but of course, there are cases wherein they occur due to some apps or firmware glitches.

The point is, we won’t for sure what’s preventing your phone from charging if we didn’t try to troubleshoot. So, in this post, I will walk you through in troubleshooting your Galaxy J3 that can’t complete the charging process. We will try to look into every possibility and rule them out one by one until we can determine the problem, that way, we can try to formulate a solution that might fix it for good. Continue reading below to know what to do if your phone has this problem.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting guide for we have already addressed many of the problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you still need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy J3 that can’t fully-charge

Problem: Hi. Recently my Galaxy J3 got updated and since then it seems that its performance slowed down a bit but I can live with that. What I’m worried about is that it can no longer fully charge its battery. It stays on 92% even if I already tried leaving it plugged in for almost a day. It charges but when it reaches 92%, it shows its charging but the percentage remains. I’m not quite sure what to do about this so can you help me?

Troubleshooting: When there are a lot of apps running in the background, the phone may drain its battery quicker than normal and when you plug it in to charge, it may appear that it’s charging but the battery percentage may not move. Well, that’s just one of the cases we know but let’s see if we can make your phone charge normally again…

Step 1: Make sure you’re using the original charger and cable

This must be the first thing you have to look into because if you’re not using the original charger and cable, then that might be the problem. Remember, your Galaxy J3 comes with a charger that works perfectly with it. Most of the generic chargers available in the market may tell you the same specs but if you actually measure the output, they’re off by one or half an Amp and that might be the reason why the charging process is halted at a certain percentage.

When using the original charger, your phone will trickle charge when it reaches 95% and this goes on until the battery is actually full. This is one feature generic chargers don’t offer that’s why I need you to check if you’re using the original.

Step 2: Try charging your phone in safe mode

As I mentioned above, when there are a lot of apps running in the backup, the phone may drain its battery faster than the charger can charge. You may see the charging icon but the percentage stays at one point and won’t move. By booting your phone in safe mode, you will temporarily disable all third-party apps from running and close all other apps that haven’t been closed. It means your phone will run in its bare bones and if there’s no issue with its battery, hardware or the charger, then it should charge properly when in this environment. So, follow these steps to boot your phone in safe mode and then try charging it:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the phone charges up to 100% when in this mode, then it’s your apps that caused the problem. Next time, try to close apps you don’t use especially games and those that use up so much resources.

However, if the problem still happens even in safe mode, then move on to the next step.

Step 3: Power your phone down and charge

We will now try to find out if your phone can successfully and normally charge when turned off. Usually, the phone will charge faster while turned off as the hardware, firmware and apps don’t use up the battery. Also, your Galaxy J3 has an adaptive fast charging feature so it should do that while turned off. If it does, then the problem is with the firmware but let your phone charge its battery first and then do the next step.

Step 4: Backup files and data and then reset your phone

You have to do this if your phone charges fine while turned off. It should fix the problem but you have to backup your files and data as they will be deleted during the reset. After the backup, make sure to disable the Factory Reset Protection so that you won’t be locked out of your device:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

To reset your phone, follow these steps…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

But assuming the phone still can’t complete the charging process even if it’s turned off, then you should do the next step.

Step 5: Try using a different charger

We will now move to rule out the possibility that the charger is defective or no longer gives out correct power. If you can borrow a Samsung charger from someone, then do that just to check if their charger works for your phone. You may also try turning your phone off and then connect it to a computer to see if it charges up to 100%, if it still won’t, then at this point, it’s clear the problem is with the hardware.

Step 6: Bring your phone to the shop

If the phone can’t continue charging the battery up to 100% after doing everything we tackled above, there’s a higher possibility the problem is with the hardware. You need a technician to take a look at your phone now.

Make sure to tell the technician what happened to it and what you’ve done so far to make it charge again so that you don’t have to wait longer.

You may also like to check out:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 62]

Samsung-Galaxy-S3-Problems-54

Hello guys. We’ve been receiving a lot of emails from our readers after the roll out of Android 5.0 Lollipop update for the Galaxy S5 that we spent most of our time this week researching on those problems. That’s why it took us a few days to publish new support articles for the Galaxy S3. For those who asked us about lollipop update for the S3, no, the device won’t be receiving one. But I’m sure some developers out there are tweaking some things just to get Lollipop on an S3.

This is the 62nd part of our Galaxy S3 problems troubleshooting series and I’ve answered more than 10 questions in this post. If you already emailed us, then try to read through this post to see if we’ve addressed your concerns. If not, please bear with us.

Now for those who have just tuned in, please visit our Galaxy S3 Troubleshooting page as we’ve already addressed more than 600 problems. I’m sure we’ve covered majority, if not all, of the issues. Try the solutions, fixes or troubleshooting guides we previously provided and if they don’t work for you, email us at [email protected] or post on our Facebook wall and/or Google+ page. Please provide all necessary details so that we can accurately assess your concerns and provide appropriate advices and solutions.

Settings Crashed in Galaxy S3

Problem: Hi there, I was following your excellent tutorial on ‘what to do when galaxy s3 settings crash’. Settings still crash when my phone is booted in safe mode, so I’m following your nine steps to clear data for Settings – however I’m unable to clear the data for settings. The ‘clear data’ button is greyed out. Just wondering if you know what this means? Very much appreciated, thank you very much. Best, Ally.

Troubleshooting: Hi Ally. First of all, when the Settings service crashes, it means there’s a serious problem with the firmware in your phone especially that even booting in safe mode couldn’t prevent it from crashing. Secondly, if the Clear data button is greyed out, it means Settings data has already been cleared. The last option you have is to perform full hard reset. It sure will fix this problem but the compromise is that you will lose some of your data considering the fact you couldn’t create backups because Settings crashes.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Can’t Delete A Music Track With Play Music and Stock Music App

Problem: Hello I have been trying to delete certain songs on play music and just the simple music app. When I try to delete it on play music is just won’t delete at all. When i try the “music” app it will delete but after a while I get on it & the songs will reappear. I’ve been trying to do this for months I really need a solution I’m a huge music person & I also have an SD installed on my phone if that helps any. Please help me thank you so much. — Daniela

Troubleshooting: Hello. I really don’t know how your phone is setup but in order to successfully delete a music track, delete it from the source. For example, if the track is saved in either the phone’s internal storage or microSD card, navigate to the directory where it was saved and delete it from there. Problem solved.

Galaxy S3 Won’t Boot Up After Factory Reset

Problem: I have a question about my phone… I installed to many apps and it started to act really slow, so I chose to erase all my data factory and start a new account. When I did that, my phone did not want to turn on again, 5 minutes past and it turned on but it freezes and says T-Mobile 4G LTE …. It keeps doing that for the past 15 minutes then it turns off, I want to try to fix my phone, what should I do? — Alice

Troubleshooting: Hello Alice. While factory reset will delete all apps, data and settings, there will still be data left in the data partition and most of the time they are already corrupted. The phone couldn’t delete them automatically, instead it will try to load them during boot up. Since they’re corrupted, the device couldn’t boot up successfully. The first thing I want you to do is to perform soft reset just to rule out the possibility that it’s just a minor hardware or firmware glitch:

While the phone is stuck on the splash screen, remove the back cover and then pull the battery out.

Without the battery in the compartment, press and hold the Power key for a minute.

Replace the battery, then the back cover.

Attempt to turn the phone on.

If it still gets stuck during boot up, reset the phone again but this time do the hard reset so that the data partition will be formatted and all remnants of corrupt data will be deleted:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Can’t Send / Receive MMS Messages

Problem: Hi just switched my Verizon Samsung Galaxy S3 to straighttalk and I cant get mms messages and straight talk basically said sorry about your luck we have a disclaimer it may not work. any suggestions. Thanks Rick.

Troubleshooting: You’ve gotta be kidding me. They said that? It could have been a lot easier if you were from AT&T or T-Mobile because you could just enter the correct APN to your phone and it should work. By the way, before I proceed, make sure mobile data is enabled in your phone as it is needed to send/receive MMS.

The bad thing when you’re from either Sprint or Verizon is that both of these companies use CDMA technology; you couldn’t just pickup a new SIM card and insert it. In your case, you are left at the mercy of Straight Talk’s representative. If you ported your number, it would take at least 24 hours to get the phone to work under the network. And there’s no one else that could help you except Straight Talk reps, or you may request to get help from a higher tier.

Of course, if they cannot provide a solution to your problem, don’t stick with them. There are other service providers out there that provide smooth and flawless service.

Galaxy S3 Can’t Completely Download Group Messages

Problem: Hello. I need your help. I have a Samsung S3 and whenever I am sent a group text, I only receive a “msg downloading” icon.   I click on the msg downloading and nothing happens ~ or I receive a message that there is an error in the download.

Can you please tell me how to set my phone, so I can see the group message sent. My husband has the same phone and doesn’t have this issue. Thanks so much for your help, Cindy.

Troubleshooting: Hi Cindy. This happens when the message your phone is trying to download is an MMS or a text message with a picture (regardless of the size). MMS messages aren’t transferred via cellular network but through mobile data network. Therefore, to fix this problem, you simply need to enable mobile data in your phone. If, however, mobile data has already been enabled yet you’re still getting the same error, call your provider and ask for the correct APN for your phone. That’s all you need to do fix this problem.

Galaxy S3 Shuts Off Within 60 Seconds

Problem: Don’t really have a lot of information… But my Samsung keeps shutting off. After about 60 seconds it will shut off. It will charge and turn back on with no problem it just won’t stay on. I have tried resetting factory settings and it is still doing this. Do you have any suggestions that I can do within the 60 second time frame it is on. — Erin

Troubleshooting: Hi Erin. There are a lot of possibilities here and obviously there isn’t much information. But anyway, if it started without apparent reason, it could be just a glitch. Try pulling the battery out and then place it back in. If the phone turns on automatically even if you didn’t hit the Power button, then the Power key must have been stuck. Try pressing it many times to fix it or to get it out from being stuck.

However, if the phone won’t automatically turn on, there’s possibility the battery is defective already. You already ruled out the possibility that it was just a firmware issue by doing factory reset. Try buying a new battery or you may borrow from someone with the same phone just to find out if it’s really a battery problem. If not, send the phone in for repair as it could be a more serious hardware problem.

Galaxy S3 Screen Turned Green Due to Water Damage

Problem: Hi, I dropped my Samsung Galaxy S3 in water, I didn’t have rice at first so I took a blow dryer to it then I took it apart and wrapped it in rags then after maybe 20-30 mins I put it in the rice, after 3 days of being in rice it turned on the color its supposed to be but then I left it on the charger all night and the next day every thing was green and after a couple of months it hasn’t changed. Can it be fixed? — Kaitlyn

Suggestion: If the phone still turns on, it can be fixed. I think the only component that has issues here is the display, which can easily be replaced. And no, there’s nothing we can do that will fix the problem. You need to have a technician take a look at it, perhaps he can do something, aside from replacing the display panel, to rectify the issue.

Galaxy S3 Error “E:failed to mount /system (Invalid argument)”

Problem: Hi, please help me with my Samsung S3 has not been able to operate as it is hang and stuck with a battery logo as i needed to retrieve my photos from there. Regretted did not do a back up previously.

Please advise. What can i try to do now?

Picture 1 – Stuck at Samsung Logo when powered on

Picture 2 – Stuck at Battery Logo when charging

Picture 3 – Trying to reboot but failed

Do reply me as soon as possible as my concern and priority is to retrieve all pictures saved in the phone. Best Regards, Nicole.

Troubleshooting: Hi Nicole. Your phone is soft-bricked. I don’t know it happened in your case but it can be fixed to restore or reload the stock firmware. I suggest you use KIES in doing so. Here’s a brief troubleshooting guide you can follow:

  1. Turn off the phone, remove the back cover, pull out the battery and jot down the model number and the IMEI.
  2. If you don’t already have KIES in your computer, download and install it from the Samsung website.
  3. After installation, run the program first so that it can update itself to the latest version.
  4. Boot your phone into Download mode by pressing and holding the Volume Down, Home and Power buttons simultaneously. Once the splash screen appears, release them all.
  5. Once in download mode, connect your phone to your computer.
  6. Necessary drivers will be installed and it may take a few minutes to complete.
  7. In Kies, click Tools > Emergency firmware recovery.
  8. Once prompted, enter the model number (in CAPS) and the IMEI.
  9. The computer will download the correct firmware and install it to your phone after that.

After the installation, you can use the phone again but you may lose all your data.

Galaxy S3 Can’t Stay Up More Than 6 Seconds

Problem: Hi. About 3 days ago my Samsung S3 died now it will not stay on for more than 6sec’s. have tried starting it in safe mode but even this will not stay on for more than 6 secs. when i put in on charge it just flashes with the charging sign again for about 6 seconds. is there anything you can send me to help with this problem? also can’t put on pc as without it turning on the pc or laptop will not read it. Thanks. — John

Troubleshooting: Hey John. It looks like the Power key is stuck. Press it many times to see if you can fix it by doing that (it usually does), otherwise, you need to have it fixed by a technician.

Galaxy S3 Reboots If Mobile Data and WiFi Are Enabled

Problem: Dear TheDroidGuy Team,

Since yesterday i am facing an issue on my samsung galaxy s3 – it automatically restarts and then reboots as soon as i turn on mobile data or even wifi on my phone. I tried in the offline mode and then turned wifi on, but the same thing happens – phone restarts by itself. Phone model – GT I9300; My Android version is 4.1.2 .

Now i was thinking of updating to a new OS version and that might solve the problem, but without internet connectivity how is it possible?

This thing is really bothering me and I would be grateful if you could help. If not with a certain solution as i could not find this issue in any other of your forums, if you have any suggestions which might help also please let me know asap. Many thanks, Sameer.

Troubleshooting: Sounds like there’s a problem with the chip that handles radio connectivity. Try wiping the cache partition first to rule out the possibility that it was caused by a corrupt cache:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

If wiping the cache partition didn’t fix the problem, you have no other option but to hard reset it. This is in a bid to rule out a possibility that some data became unusable by Android system. Let’s see if bringing the phone back to its factory settings will get rid of the problem, otherwise, you really need to send the phone in for repair.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Can’t Send / Receive MMS Under Straight Talk Network

Problem: Hello I’ve got an old sprint galaxy s3 byop program with straight talk my mms messages will not go through on this phone… I’ve tried finding apn settings but seems like a dead end. Any help is appreciated! Thanks a lot in advance. — Alyssa

Troubleshooting: Hi Alyssa, call Straight Talk and have them refresh the APN in your phone. I understand you can’t edit the APN because that’s how it works with Sprint and Verizon but your current service provider knows how to go about that. Make that call and have this problem fixed.

Galaxy S3 Can’t Fully Charge Its Battery

Problem: Hi guys, so glad I found your site. I have a 2 year old Samsung S3 which has worked beautifully up to now.

During December the phone wouldn’t charge to full capacity no matter if left to charge the whole night. I switched charger cables with a friend, different model, but that seemed to sort the issue out. For a while. It then started to do the same with the “new cable” I had used, only charging up to 13 – 17% when left overnight.

At one point the phone wouldn’t switch back on again and I had to do your step 4 – boot to recovery mode and clear cache. Managed to switch the phone back on again but still back to max charging up to 13% and no more. Please help! Chat soon. — Mel

Problem: Hi Mel, it’s either there are too many apps and services running in the background that they eat up the battery more than the charger could push in or the battery has simply deteriorated after a couple of years of use and need replacement. Try booting the phone in safe mode and charge it. If there’s no improvement, replace the battery with a new one. If, however, the phone charges fine in that state, backup your data and perform full hard reset.

Galaxy S3 Automatically Turns On WiFi

Problem: I have a straight talk Galaxy S3 and today it started giving me issues. Everytime I try to turn my Wi-Fi off, it comes back on as soon as I lock my phone. How can this be fixed? — Schuyler

Troubleshooting: Hey Schuyler. If there’s an app called Straight Talk My Account installed on your phone, that’s the one causing this annoying issue. You may uninstall it, after all, it’s not that helpful. If there’s no app like that installed, then wiping the cache partition will fix the problem for you.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Restarted and Won’t Boot Up Completely After

Problem: Hey my phone randomly tried to restart itself last night and now its stuck on the Samsung Galaxy SIII GT-I9300 Screen. I cant turn it off unless i pull the battery which when i turn it back on it gets to the same page and freezes. I have tried volume up power and home but the page wont come on but if i do volume down power home that download page does… I have tried everything the internet has to throw at me about fixing my problem and nothing works! Please SAVE MEEEEE!

Troubleshooting: Have you tried booting the phone in safe mode first? If not, please do…

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If the phone failed to boot up in safe mode, there’s no other option but to restore the stock firmware and it will delete all your existing data.

  1. Turn off the phone, remove the back cover, pull out the battery and jot down the model number and the IMEI.
  2. If you don’t already have KIES in your computer, download and install it from the Samsung website.
  3. After installation, run the program first so that it can update itself to the latest version.
  4. Boot your phone into Download mode by pressing and holding the Volume Down, Home and Power buttons simultaneously. Once the splash screen appears, release them all.
  5. Once in download mode, connect your phone to your computer.
  6. Necessary drivers will be installed and it may take a few minutes to complete.
  7. In Kies, click Tools > Emergency firmware recovery.
  8. Once prompted, enter the model number (in CAPS) and the IMEI.
  9. The computer will download the correct firmware and install it to your phone after that.

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