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can’t download mms

How to fix common Samsung Galaxy Note 5 text messaging problems

Text messaging is the most basic feature of any cellular phone and it’s very disappointing to know that many owners of high-end smartphones like the #Samsung Galaxy #Note5 are having issues with it.

Galaxy-Note-5-text-messaging-mms-problems

Text messaging actually covers a lot of services as users consider MMS, picture messaging or group messaging as part of it but there’s a big distinction between these things. MMS or attaching pictures and other files to SMS as well as group texts requires mobile data while the simple text messaging doesn’t.

Continue reading to learn more about the texting issues I included in this post.

For more Note 5 problems and solutions, visit our troubleshooting page. You may find other issues helpful to fix your concerns or you may contact us by filling up this questionnaire.


How to turn off predictive text on a Note 5

Problem: Text constantly sends incorrect words.  The software anticipates the wrong word and it isn’t obvious until you send the message.  How can I turn off this feature?

Answer: It’s predictive text and there’s a setting you need to change to turn it off:

  1. From the Home screen, tap Apps.
  2. Find Settings and tap on it.
  3. Touch Language & Input and choose Samsung Keyboard.
  4. Find Predictive Text and turn it Off.

Note 5 plays the notification sound but there are text messages

Problem: I am getting the notification sound that I have a text message but when I check there are not any text messages received.

Answer: It’s actually more of an annoyance than a problem because the fact is there’s a setting that can get rid of that annoying notification sound that plays every few seconds to a few minutes. Go to Settings > Accessibility settings > Notification reminder. From there, you can turn it off, choose the interval between the sound is played or choose apps you want to be notified about.

Note 5 can’t receive MMS or picture messages

Problem: I recently upgraded to the Note 5 and got my husband the same phone we share data and use our WiFi at home. I texted him a picture while I was at work and he never received it. (We also ported the house phone number to his cell via the nice lady at Best Buy), I can send pictures to others but even when I got home I tried again and he still can’t receive pictures.  We’ve rebooted the phones to no avail and Google only had articles about an inability to send pictures. The Note 5 has a battery that can’t be removed so I couldn’t do that to be sure that it properly reset. I appreciate the help.

Answer: Hello ma’am. First of all, make sure that mobile data is enabled in your husband’s phone. While he can connect to the internet through Wi-Fi, mobile data is necessary to send and receive picture messages or MMS. However, if it’s already enabled in his device and he still can’t receive your picture messages, then you should call the provider and ask for the correct APN for your husband’s phone and at the same time ask the rep to help you set it up.

Text messages are sent twice to the same recipient

Problem: Just purchased this new phone and my outgoing text messages keeps sending my messages twice to the same recipient.

Answer: It is a carrier issue and we as end-users can’t do anything to fix it but we sure can report this problem so the carrier or service provider can do appropriate actions to get this taken care of.

Automated Voice Response can’t register touch tone when pressing #

Problem: Just changed from Verizon to AT&T. Keypad makes usual sound after pressing a #; but, when connected e.g. to a company that wants an answer based on keypad # sound, the company’s software doesn’t hear the tone.

Answer: Issues that involve an AVR not being able to recognize touch tones are common to users that use Wi-Fi Calling. So, if you’re using the service, that might be the problem. Try calling the same hotline using the normal phone service (not Wi-Fi Calling) and see if the AVR can recognize the touch tone. If still no, then you should contact the company using a different phone and report the issue. It’s not actually a problem with your phone but with the company’s system and that’s beyond our reach.

Note 5 S Pen has difficulty doing basic functions

Problem: When S Pen is out, a writer screen appears if I’m trying to text, but whatever I write will not transfer to appropriate window screen.  I’ve tried several things to make jump to screen.  This has just started but don’t know if I changed something.  It also happened when I was filling out this form. The only way to get keyboard is to re-holster S Pen. Is this is setting issue?

Answer: It does sound like a bug. Try wiping the cache partition first and if that won’t work, you need to do the reset.

Other recipients aren’t getting contents of text message

Problem: Does not display content of the text message to some people in a group text.

Answer: The problem is on their end. Perhaps their phones can’t receive group messages or they have issues connecting to mobile data, or there may be other restrictions.

Can’t add a contact when trying to send a video through Enhanced Messaging

Problem: When trying to send a video via Enhanced Messaging, after I attach and go to add a contact, it says No Contacts and I can’t even manually enter a number to send. Please advise.

Thanks.

Answer: This service is exclusive to Sprint and even Samsung doesn’t know how to deal with it should it cause issues to its devices. Needless to say, you should contact Sprint about it. While it’s a great new feature, it needs more improvements and only Sprint knows the everything about it.

Is it possible to get delivery reports on Galaxy Note 5?

Question: Want to know if its possible for Note 5 to get delivery reports. See if my text messages are read?

Answer: No. Note 5 doesn’t have that kind of feature or service in its stock messaging app. If you really want to have delivery reports sent to you every time you send a text message, then I suggest you use a third-party that offer such feature. I think Textra has it.

Note 5 lags when texting a specific number

Problem: My Note 5 lags terribly when I text my wife’s Note 5 but works fine when I text someone who has a different phone. I’ve tried the safe mode reset but no luck. Please help!

Answer: It sounds like an issue with a certain and it happens to be your wife’s but the best thing to do to fix it is delete your wife’s contact information from your phone and just create a new with the same info. I hope this works.

Note 5 can’t successfully download MMS

Problem: I can’t download MMS received – possibly from iPhones. Just says ‘downloading for ages, then ‘failed to download’. Texts are OK, just MMS are problematic.

Related Problem: I can’t  send  multimedia messages with my Note 5. This phone is originally from Sprint but doesn’t  work with T-Mobile. Any solution or is there anything I can do? Thank you.

Answer: MMS, picture messages or group texts needs mobile data to be enabled, so check on that one first. If it’s already enabled and you still can’t send or receive MMS, then the issue must be in the APN settings especially if you get a decent coverage. You have to call your provider and ask for the correct APN and set it up on your phone.

Note 5 stock messaging app keeps freezing

Problem: Stock texting app freezes n lags posting a lot of the time but doesn’t affect any other apps using the keyboard.

Answer: It’s probably just a minor app issue. One way to fix it is to clear its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Note 5 doesn’t compress pictures if sent as MMS

Problem: I like to send pictures as well as memes by text. Some of the pictures may be large such as 4mb in size. The Note 5 does not compress the size before sending as my Note 2 did. How can I fix this issue?  Thanks for your help in advance.

Answer: The compression of files sent through mobile data network is done by your provider’s system but it seems that such feature has also been removed as smartphones continue to evolve. So, even if you call your provider about this issue, you’ll just be told about the size limit of files allowed to be transmitter over the network. And the best thing to do is to actually shrink the picture you’re trying to send.

Can’t schedule a text message on a Note 5

Problem: The option to schedule a text message is no longer available. I’ve searched all possible solutions and unable to find anything. Please assist. Thanks.

Answer: It’s because such feature doesn’t exist on some variants, in other words, it’s carrier-dependent. Some users from other networks may still have that feature but you don’t and there’s nothing we can do about it. There is, however, a workaround–use a third-party app that offer such feature. Among the popular options are SMS Scheduler, Text Later and Send it later.

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Galaxy S8 won’t download MMS, stuck in Samsung logo screen after failed rooting, other issues

Hello Android fans! Here’s another #GalaxyS8 article for you. We are only starting to receive S8-related problems so keep watching for more similar posts in the coming days.

Below are the topics we cover in this material today:

  1. Galaxy S8 won’t turn back on
  2. Galaxy S8 notifications change after using Google Now launcher
  3. Galaxy S8 won’t turn back on
  4. Galaxy S8 won’t charge via USB cable
  5. Galaxy S8 won’t power back on
  6. Galaxy S8 stuck in Samsung logo screen after failed rooting
  7. Galaxy S8 won’t download MMS
  8. Galaxy S8 changes the characters when typing SMS
  9. Galaxy S8 not showing correct battery level after charging
  10. Unable to download Facebook Messenger on Galaxy S8+

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S8 won’t turn back on

My phone died last night, when the battery ran out of juice. Plugged it in to charge and nothing happened. I let it charge over night and it still won’t power on in any mode. When I hold the power button down, the screen has a line that flashes across it every second or so, but it never powers on. Do I have a dud? I have had the phone since it came out but this is especially the 1st time the battery has died fully on me. — Amy

Solution: Hi Amy. We have no idea what happened to your phone before noticing the problem but if it had been physically impacted or damaged, stop looking for a software fix and just send it in. there’s no amount of software hack that you can do for a hardware problem.

If the phone was never physically damaged or exposed to water, then the problem may lie somewhere else. Try to boot the phone to alternate modes first to see if you can turn it back on. If it remains unresponsive, send it in for repair or replacement.

Problem #2: Galaxy S8 notifications change after using Google Now launcher

Hi. Just wondering if you can help. I was trying to get voice activation working for Google on my Samsung S8 galaxy and downloaded the app Google Now launcher. This seems to have changed the set up of my phone. It then asked me to alter the home button to whizz thing, which I didn’t like and the only way to get it back was to reload the google now. However my main issue now is that I am receiving messages, texts, whatsapp, messenger etc and it notifies me, and has a note of it at the top of the screen. However, it doesn’t show it in the app (with a little number to show how many messages there are). I have been to the notifications in the settings, everything is turned on and working, is there something else to get the notification in the app back on? thanks for your help. — Catriona

Solution: Hi Catriona. We don’t think we understand your concern correctly here but if you want to change the settings of your notifications, the only way to do it is by going under Settings>Notifications. You can fine tune how each app receives and show notifications further but that’s it. If you’re missing a particular behavior of an app after switching to Google Now launcher, then we suggest that you simply go back to the previous launcher you’re used to. No two launchers work exactly the same so you’ll naturally encounter features and behaviors that’s absent from one but present in another.

If you want to go back to the previous launcher but want voice activation enabled, we suggest that you use Samsung’s S Voice app.

Problem #3: Galaxy S8 won’t turn back on

Saturday screen just went black and no LEDs flashing. However, not sure how managed to get it up and running within a minute. However today went black again and now phone not responding including all LEDs. Have followed all guide lines to get phone up an running but no luck. — Justin

Solution: Hi Justin. The only troubleshooting that we can suggest for you in this case is to try turning the phone to alternate modes. If the device remains unresponsive, your only other option is to send it in. There must be a hardware problem somewhere causing the issue.

Below are the steps to restart your phone to other boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy S8 won’t charge via USB cable

Charging issue. With some cables/chargers my device vibrates when plugged in and starts charging. Then, a few seconds later, it shows that it is no longer charging and then vibrates again as it starts charging again. Over and over again. I have turned over to wireless charging in the meantime, but it’s very annoying and I can’t seem to figure out what the reason is or how to fix it. Thanks in advance!        — David

Solution: Hi David. Your device’s charging port must be malfunctioning. This is one of the common reasons for charging issues plaguing all kinds of smartphones today. The everyday plugging and unplugging can sometimes wear out this component relatively easily, especially if you’re not careful, or if you insert the charger incorrectly. If you received the phone as part of your carrier’s subscription plan, be sure to send the phone to your carrier so it can be repaired or replaced. If you purchased it independently, contact Samsung instead.

In order to cover a possible software-related cause, make sure that you wipe the phone clean via factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem #5: Galaxy S8 won’t power back on

So when I bought this S8 had only 10% battery left. so I started to charge the phone and it restated and continued to charge it over night. In the morning my phone was dead, not even a flashing light, straight black screen, won’t start. not even hard reset etc.. what can it be? — Gerry

Solution: Hi Gerry. This can be a charger issue only so the first thing that you want to do is to try a known, working S8 charger. If that won’t fix the problem, there may be a hardware issue inside. This is an unheard of issue for a brand new phone so we assume you have a pre-owned one here. Make sure to tell the previous owner about it or the shop you got if from so you can either have the device refunded or fixed.

If the phone is a brand new one, consider doing our suggestion for Justin above. If the device won’t respond still and continues to remain dead, contact Samsung or your carrier for repair or replacement.

Problem #6: Galaxy S8 stuck in Samsung logo screen after failed rooting

Please help. My S8 is stuck in an endless loop of trying to start itself. in the process it keeps vibrating. It is stuck on the “Samsung” screen, that’s all it says. I was trying to root the device however now it is unresponsive. This is very frustrating I need my phone working again a.s.a.p. I really appreciate your assistance, please help me. Thank you. — Leyla

Solution: Hi Leyla. Only advanced Android users root and flash their devices so you must be aware that any of these procedures can potentially lead to the problem you’re experiencing right now. To try and fix the issue, you should consider flashing a stock bootloader first. Below are the general steps on how to do this. The exact steps may vary depending on your phone model so be sure to look for good guides. The steps below are for demonstration purposes only and may not be the exact steps for your device.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t fix the issue, try to fix the firmware instead. Again, you need to find a good guide on how to do this on your phone.

Problem #7: Galaxy S8 won’t download MMS

Hi. I have an S8 and it was receiving MMS messages fine from iPhones up to last week and it now tells me the message failed to download. It receives MMS from Android phones but don’t know about Windows phones. I’ve looked at the mobile data settings and APN and checked the settings were correct for my network EE. but I still can’t download the MMS. Can you help please? — Jo

Solution: Hi Jo. There’s a number of things that you should check to know what’s causing this problem. Below are steps that you must do:

  1. Restart the phone. Turn it off then wait for several seconds before turning it back on.
  2. Check if the device has good signals. There should be at least 2 signal bars to avoid interrupting internet connection.
  3. Ensure that mobile data is working. MMS service only works if your device is connected to the internet via your carrier’s network.
  4. Check if you can send and receive SMS or text message. Like mobile data, MMS may not work if SMS service is problematic. That’s an indication that there may be a network-related issue.
  5. A third party app may be causing the problem so you want to observe how MMS works when phone is booted to safe mode. Safe mode blocks third party apps and services. If the problem won’t occur while the phone is in safe mode, you can bet a third party app is to blame. Check the steps on how to do this procedure above.
  6. Try using another messaging app if the problem won’t go away.
  7. If all else fails, contact your carrier for direct assistance from them.

Problem #8: Galaxy S8 changes the characters when typing SMS

Hi. When I type a text the characters change for every message I send. Sometimes when I send an SMS I can type a whole paragraph before it changes to 2 messages and sometimes I might just type 5 words and it changes to 2 messages. I don’t really understand why the characters change so much.         — Sian

Solution: Hi Sian. An issue like this doesn’t just happen out of the blue. You must have done something to cause it. Try to remember if you did something different like change some settings or install some apps or updates before noticing the problem. The change you introduced may be the cause of the issue so simply reverse it. For example, if you happen to install a new app prior to experiencing the trouble, try to uninstall it and see if that will fix it.

If nothing changes, try clearing the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 7.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #9: Galaxy S8 not showing correct battery level after charging

When I plug the charger in the Samsung Galaxy phone indicates that the battery is 100% charged. However, when I remove the charger it is only receiving a 4% charge. No matter how long the charger is in. it is continually saying 100% as soon as I plug charger in. — Cindy

Solution: Hi Cindy. Android may not be reading the correct battery level on your phone. To try and fix it, you must recalibrate the battery. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If that won’t fix the problem, consider doing a factory reset. Check the steps above on how to do it.

Problem #10: Unable to download Facebook Messenger on Galaxy S8+

Just got Galaxy 8+. When I try to open Facebook Messenger, it prompts me to download it, but then says another user on the device already has the beta version. So I can’t send or receive messages or participate in my Facebook groups. What to do? — Chris

Solution: Hi Chris. Does the prompt prevent you from downloading the app? If you can’t install Facebook Messenger at all, then it’s most probably installed already. What you need to do at this time is to simply clear its cache and data before you attempt to log in to it.  In most cases, Facebook apps come already pre-installed in the device so all you need to do after unboxing the device is to simply update them. We don’t think we understand what you mean exactly by the line “… then says another user on the device already has the beta version” but if you continue to experience problems with said app, we suggest that you contact Facebook support. We don’t work for Facebook so our knowledge of this prompt or their product in general is not that extensive.

 


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Galaxy Note 4 reboots on its own when battery level is low, won’t download MMS, other issues

Hello Note 4 fans! We welcome you to another #GalaxyNote4 post that answers 10 more issues about the Note 4.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 getting weak signal in certain areas

I’m in Tahiti, French Polynesia and my service provider is called Vini. The phone in question will not work in my office or most or the area around my home, or will work with poor communication and drop out. The same SIM card put in an old Samsung Galaxy II and a Windows phone Lumia 1520, provide good communications, both incoming and outgoing in the same area. I have done a factory reset with no improvement. Is this normal for this phone, is there something else I can do to improve communications??? It is my favorite phone, but nearly useless until I’m in town, so I have to use my Windows phone which I like a lot too. If it weren’t for lack of apps, I would love it. — Richard

Solution: Hi Richard. There’s not much an end user can do when faced with a problem like yours. At times, this issue is caused by a software bug so removing a problematic app or doing a factory reset. At other times, the issue is caused by an outdated modem firmware so installing the latest Android updates may help too. Since you’ve figured out that this is not due to poor service in your area, the most likely cause of your problem may be something in the motherboard, which unfortunately, is almost impossible to identify. If the issue won’t go away at all after doing all software solutions like factory reset and installing updates, you should consider replacing your phone for good.

Problem 2: Korean Galaxy Note 4 not working properly in Canada, calls keep getting forwarded to voicemail, SMS keeps getting delayed

Hello. Phone was bought new in South Korea. It remained in box until 2015 and I brought it to Canada when I moved. For several months it worked fine. After a visit to the local Samsung store, I’ve been told it won’t update because the phone was made for the South Korean region. If I’m getting 3G, it seems to be a little better but LTE my calls to me go directly to voicemail and I miss a lot of incoming text messages. Often they show up hours later. Anyway to trick the phone about region and be able to update it here in Canada Thanks in advance. — Bob

Solution: Hi Bob. Although Samsung devices may be running Android, most of them are catered to the needs of carriers they’re supposed to work on. A device meant to operate in a particular Korean carrier is configured to that carrier’s network so it may encounter compatibility issues when used with another carrier. These issues usually spring from the fact that the software is coded slightly differently. For example, a Verizon phone may not be able to provide its full functions when used in an AT&T network because some of its core apps and software configuration are simply incompatible with T-Mobile network settings. The problem is, you can’t install a T-Mobile software in a Verizon phone. The same is true in your case. Your Korean Note 4 version may not work properly or not at all when used outside the network it was originally designed to work on.

If your current carrier can’t identify the cause of your problem, or can’t fix a known compatibility issue,  you’re out of luck.

Problem 3: Galaxy Note 4 stuck in boot loop after flashing

Hello Droid Guy. My name is Emmanuel. I recently updated my phone to the PJ2 ROM. Ever since i did, my phone boot loops on Android page (the first boot page) even with 100% battery level. I odined official ROMs several times but the problem persists. I recently discovered that if my phone is on charge (using the official charger), the phone boots ok. Is there a way around this so i can use the phone without having to always be on charge? — Aguzelik2012

Solution: Hi Aguzelik2012. We assume you’re aware of the risks you’re taking when modifying the official software of your phone so you must have already tried contacting the developer of the ROM you’ve used, or asked helped from the community that used it. It may be incompatible, or there’s a certain thing that you must configure to make it work on your current device build. We are not familiar with this ROM, nor has tried using it. Talking to the people who’s behind the creation of this ROM is the only effective way to fix your problem.

Sometimes, boot loop problems can be fixed by flashing the bootloader first, then the firmware. Try that first and see how it goes. Flashing the bootloader has slightly different steps compared to flashing the firmware. If you haven’t tried doing it before, here are the sample steps. Keep in mind that the exact steps may vary on your device. The following steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Galaxy Note 4 keeps rebooting after flashing

The issue is that i change my Galaxy Note 4 ROM to a custom ROM and i did not backup EFS file for network. Then i lost netwok saying not registered on the network but IMEI is still ok. The phone is international version but there are some instructions on the internet on how to fix that but some app need the phone to be in the stock firmware which i have downloaded like 5 types from Sammobile. But all of them when i install them using Odin boot ok. but after boot, when starting to configure the phone normally like selecting language, its stuck completey and you cannot do any thing till you restart again. It does the same thing again. Even if you succeed on finishing the setup, when you use it, its still stuck again until you restart. now i think i am out of option. Can you please help me with new opinions if any. — Stephen

Solution: Hi Stephen. The safest way to bring your phone to its previous working state is by flashing its original stock firmware. We know you’re familiar with the steps on how to do this (we’re assuming you took note of the Android version your phone was running before changing it to non-official ROM).

You can also see our suggestions for Aguzelik2012 above.

Problem 5: Galaxy Note 4 not turning on

Hello. My name is Festus. Please i need your help to fix my phones, one is HUAWEI Y511-U30 and the other one is Samsung Galaxy Note 4. The HUAWEI was faulty after it was dropped inside water, which do everything to dry it for at least 2 weeks, thereafter i turn it on, it came up with vibrating and on sound but the screen was black, i couldn’t see anything. Since then i abandoned it for over 6 month now. This morning i just tried to turn it on after i have charge the battery for some hours, and it’s not just coming up again, no sign of power in it at all. That is for the 1st one.

The second one, the Galaxy Note 4, whenever i insert the battery without putting it on, it will display the phone name and logo and if i try to turn it on, it won’t, and not boosting. Kindlly help me out. Thanks. — Festugreat

Solution: Hi Festugreat. Firstly, the HUAWEI Y511 does not have water resistance protection, so it must have permanent damage on its hardware right now. You need to have its hardware checked so you’ll know if a repair can fix it or not.

For your Note 4 issue, we recommend that you try to start it to other modes first so you’ll know if there’s something that you can do about it software-wise. If the phone stays dead or unresponsive, that’s your cue to have it checked by a professional or Samsung service center.  Here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 reboots on its own when battery level is low

I have a Samsung Note 4 and i updated it to Lollipop 5.1.1.after a few days i observed that the phone shuts down when it reaches around 20% to 30 % of its battery. I can’t turn on the phone after this and would need to charge it again. I also accidentally dropped the phone down once from a low level. Could this be a reason why its shuts down? Is the battery broken? As i can see the battery, there no sign of external damage such as swollen battery. I got this phone 8 months ago. i purchased it because of its battery life span. i hope you can me fix the problem. — M

Solution: Hi M. Try to recalibrate the battery first. This will help train the operating system again on how to detect the true battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If recalibrating the battery won’t work, try factory reset, followed by installing all Android and app updates. Sometimes, all sorts of problems can happen due to incompatibility issues with apps so making sure that you only install good apps is very important. Better still, try to observe the phone after a factory reset without installing any app or update. Doing so will let you know if the problem is software-related or not. If the issue remains, it’s most probably bad hardware or battery so you want to address those. For a bad battery issue, you can simply replace it. However, if you think it’s more serious than bad battery, you’ll want to have the phone repaired.

Problem 7: How to address Galaxy Note 4 battery drain issue

Dear The Droid Guy Team. My Samsung Galaxy Note 4 battery is draining extremely fast! I read your 3-part solutions, but I must be doing something wrong because nothing works. I’ve never had the Lollipop app on my phone and I have very few apps running. This just recently started. I troubleshooted thru Samsung, installed a new battery, deleted all unnecessary apps, continually ‘close all’ running apps, my phone’s never been damaged or abused, etc. This is very devastating to me because I’m a cancer patient, struggling financially, and simply cannot afford a newer version phone. It was suggested to me yesterday that fast battery drainage is intentional so that users are forced to buy the latest upgrade, however I find that hard to believe (I’ve never been cynical). I’ve reached out to everyone everywhere that I can think of. Your website says that you read all requests, so I’m crossing my fingers and hoping you’ll reply to me. Please help! I’ll be so grateful! Really really grateful!  — Constance

Solution: Hi Constance. Most of the time, battery drain issue is really not an issue but rather a product of improper usage and smartphone power management habits. Assuming of course that there’s no device or battery issue, you should be able to address battery drain issue by simply changing your usage habits and tweaking some relevant settings.

Firstly, you want to make sure that you check what’s eating up battery power. You can do so easily by checking battery usage under Settings>Battery. If there are items that standout in the list, you should consider uninstalling them or forcing them to hibernate most of the time. If, for example, Facebook app seems to be taking a huge chunk of battery usage, that can be an indication that you’re using it way too much day in and day out. It can also mean that it always run in the background, communicating to remote servers to download updates. The same can be true for other apps.

Usually, the items that should be on top of battery usage list should be Android OS or screen. Since there’s nothing that you can do about Android OS, you should focus instead on the item that you can control like the screen. Try to lower screen brightness to the lowest comfortable level to conserve power everyday.

Secondly, you want to keep the number of apps installed to the minimum. Keep in mind that the more apps you install, the longer the operating system has to work everytime to keep everything in order. In very simplistic explanation, Android becomes more efficient the lesser the apps there are in the system.

Also, not all apps are built with conserving battery power in mind. Some may be power efficient while others may be poorly coded. In other words, the more apps you have, the higher the chance of an app possibly draining the battery.

Keep as few apps as possible. Stick to official apps and avoid those built by unknown developers. This is just a general guidance since we don’t know how many and what type of apps you have. We also don’t know whether they are working fine or not.

There are a lot of tips and tricks that you can do to improve your battery life so we encourage you to do some research. Discussing the entire gamut of battery saving tips is beyond the scope of this article so try using Google to help you.

Problem 8: Galaxy Note 4 fingerprint lock not working after an update

After an update overnight, the phone asked for password entry but after showing the keyboard for a short period of time, it disappears and you cannot get it back again. The screen shows ‘Backup password’ but touching this doesn’t bring up the keyboard. After a while this disappears as well as so that nothing is shown on the screen (except the wallpaper) other than ‘Emergency call”at the bottom. The finger scanner doesn’t nor does the back up or menu bottoms on the left and right bottom of the phone. I can get in by restarting and entering the backup password when the keyboard first appears, and the phone works fine. When it times out and goes back to needing a password or finger scan entry, the scanner doesn’t work (no red fingerprint or other indication that it is working) and pressing ‘backup password’ doesn’t bring up the keyboard. Restarting again is the only way of getting one chance of entering the password. I have tried a soft reset but no difference. — Lynne

Solution: Hi Lynne. Hi Lynne. Try wiping the cache partition first. Please follow the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you delete the old registered fingerprint so you can replace it with a new one. Make sure that you also update the backup password. If the problem won’t go away after that, do a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 battery randomly reboots even when battery at 87%

Good morning. I have a Samsung Galaxy Note 4 phone and while the battery has 87% my phone will shut off. It’ll act like its cutting back on but never come on. I have to charge it in order for it to come back on and some times the battery will show 0% and then it will automatically go to 67%. Can you help me out? I’ve done a factory reset and did the spin test on the battery. I guess it could still be the battery? — Stephanie

Solution: Hi Stephanie. If factory reset did not fix the issue, the most likely cause is bad battery. We suggest that you try battery recalibration first (steps provided above) and see how it works after that. If the problem remains, get a new battery.

Problem 10: Galaxy Note 4 won’t download MMS

I am unable to receive pictures downloaded in text messaging. I brought my phone with me from T-Mobile to Consumer Cellular at the beginning of the year. T-Mobile did an update on my phone and now I cannot download pictures when they are sent to me in text messaging. I call Consumer Cellular and they helped me change back my APN settings. I have done a soft restart, turn my phone off and back on and cleared cache in Storage. Mobile data is on also. This problem did not exist before the update and I have run out of ideas. Can you help? — Denise

Solution: Hi Denise. If you’re positive that the issue started after a T-Mobile update, there may be or may be not that you can do about it. If said update was applied permanently, which means that core settings had been modified for good, there may be nothing that you can do about it. To see if that’s the case, try using a different messaging app first. If that won’t fix the problem, consider doing a factory reset. If a factory reset won’t resolve the issue either, that means the update was permanent. That means that there’s nothing that you can do about it at all unless you can flash the original stock firmware before the update.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 is frozen and becomes totally unresponsive, Settings app keeps crashing, other issues

Welcome to another #GalaxyS7 article for this week. This post answers 9 more S7 and S7 edge issues sent our way by some of our readers. Be sure to browse through the end to see if you have a similar experience.

Below are the specific topics we cover for you today:

  1. Galaxy S7 keeps showing “Contacts has stopped” error
  2. Galaxy S7 Settings app keeps crashing after installing Android Nougat
  3. Galaxy S7 edge calls keep dropping, getting hot when charging
  4. Galaxy S7 fast charge not working
  5. Galaxy S7 “Settings has stopped working” error when opening wifi
  6. Galaxy S7 cannot save or download MMS
  7. Galaxy S7 not receiving all SMS
  8. Galaxy S7 is frozen and becomes totally unresponsive
  9. Galaxy S7 turning off on its own while charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps showing “Contacts has stopped” error

Hi. I appreciate the fact there is someone out there willing to help with this nonsense. I am dealing with the “Contacts has stopped” issue. I’m not sure what’s causing it. It’s now happened for a 3rd time and what i did to correct it in the past no longer works. I did the “clear cache” as well as hold the Volume and Home key down then power on to clear cache partition. I’ve done it several times. I will not clear data since it tells me i will lose all files. I only had the phone for one week the first time it happened. I’ve now owned it for about 7 weeks and i have no idea what’s causing it. I have updated the phone a few times. I am thoroughly disgusted with Samsung for not creating a patch for this problem. I will not be purchasing another one in the future. I am at a loss and have no idea what to do. I cannot use the phone to call out. I’m to the point of getting my credit card involved to get my money back and start over. I’m not tech savvy. If you can help, great. Thank you. — John

Solution: Hi John. Since you’re dealing with one particular app here, we strongly recommend that you do all the basic software troubleshooting if you want to get to the bottom of this issue. If you don’t want to lose important files and contacts, mke sure to back them via Smart Switch first. This is a free application from Samsung designed to give users like you an easy option to create copies of their important files to another device. Smart Switch can be installed on another Samsung smartphone that you can use to keep your files but we recommend that you use a computer instead. If you haven’t tried using Smart Switch yet, we recommend that you visit this link for step by step instructions.

Once you’ve already created a back up for your important data, your next step would be to clear the cache and data of Contacts app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

After clearing Contacts’ cache and data, be sure to restart the phone and see if the problem is resolved. If nothing changes, you must do a full wipe by doing a factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Problem #2: Galaxy S7 Settings app keeps crashing after installing Android Nougat

Settings keeps crashing. I’ve tried wiping the cache, starting in safe mode, and a complete factory reset. Still does it. It seems to be limited to the wifi settings. I can’t pull up the available wifi channels. If I long press the wifi icon on the drop down notifications (or if I go deeper into the wifi manager), I get a message that the settings app has crashed. The same happens if I try to setup wifi calling. This all started when I updated to Nougat. — Adam

Solution: HI Adam. If the problem occurred right after installing an Android update and you downloaded it from your carrier (OTA update), the problem is most probably beyond your ability to fix. There’s a chance that the firmware you installed is poorly or inefficiently coded. An issue like this is usually fixed by a patch but it may take some time to arrive, especially if there’s no one or only a small number is reporting the issue. We suggest that you contact your carrier and let them know about it.

If you updated the operating system via others means and not by air, your only way out may be to revert to the previous firmware version by manually flashing it.

Problem #3: Galaxy S7 edge calls keep dropping, getting hot when charging

Hi. I just got my Galaxy S7 edge. I only had it for 2 weeks now. It’s good but i have garbage service. My calls keep dropping, I am having connectivity issues. I can’t take a video, watch a video or go live from Facebook. i am through Straight Talk Smart Pay.

My Galaxy Grand Prime is cheaper and works better. Can you please help me to figure this out?

Of course I’ve factory reset it once already. It’s also starting to burn while chARGING. BASICALLY GETTING TO HOT. — Nene

Solution: Hi Nene. If factory reset did not fix the issues and it gets hot when charging, the phone is most probably having a hardware malfunction. Some of the common causes of bad hardware includes accidentally dropping the device, exposure to elements (cold, heat, water, moisture), and manufacturing defects. If this was a brand new phone and not a pre-owned one when you got it, contact the seller or your carrier so you can have the hardware checked for errors.

For your network service issues such as random voice drops and internet connectivity interruptions, it’s important that you seek the help of your carrier as they can be due to service outages or poor coverage quality in your area.

Problem #4: Galaxy S7 fast charge not working

I have the same issue as concerns of many. i am worried too. My device does not fast charge and is showing cable charging for up to 7 hours charge time. I did clear system cache about 3 times on my device and the matter was not resolved. I have tried different original fast chargers and the charger doesn’t seem to be an issue but perhaps it’s the device. If my phone cable charges instead of activating fast charging does this cause damage to my device? Thank you please reply a.s.a.p. — Ridah

Solution: Hi Ridah. A lot of times, fast charging issues boils down to a faulty charging port but we’ve never heard of it causing other problems in a device. Fast charging feature can sometimes also be caused by a software glitch so if you haven’t tried it yet, we recommend that you do a master reset at this time. If you can’t restore the fast charging feature after this reset, you can assume that bad hardware is to blame. To fix it you should, you can either have the phone repaired or replaced.

For reference, here are the full steps on how to master reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #5: Galaxy S7 “Settings has stopped working” error when opening wifi

So I’m getting the “Settings has stopped working” notification whenever i try open my list of available wifi networks and occasionally when i leave the slide down settings bar open. I followed the steps on one of your posts, did the master reset and i could once more use wifi as normal and access the nearby networks. I then restored my old back up and am now back to not being able to access the wifi menu again. Any advice on this issue?

*i can still reconnect to networks automatically i had already connected to before this issue started. Thank you in advance. — Lockie

Solution: Hi Lockie. Looks like your issue is similar to the one Adam is experiencing above. If “Settings has stopped working” error started happening after you installed the most recent Android Nougat iteration, this may be a firmware coding issue, which means that there’s no amount of troubleshooting that you can do on your end to fix it. The only thing that you can do is to report the trouble to your carrier and hope that they can release a patch as soon as possible.

Problem #6: Galaxy S7 cannot save or download MMS

My boyfriend is sending MMS screen shots or multi media messages/pictures. I tap on it to download and it says receiving. Then after a 15-30 seconds it tells me unable to download. Fail. I hope hold my finger on the pic to see what my options are to forward or convert the format and the only option I get is to delete or save attachment. I try to save it and it will either say unable to save to SD card or application not supported or found. I saw on another post when i asked this same question to make sure my phone was set up properly for Metro and the information is all correct. I also have my data turned on and the downloaded another text app that was also suggested called Textra. I don’t see the messages or pics at all on the new app either. What can i do? — Vamj0414

Solution: Hi Vamj0414. If all APN settings are correct on your phone and mobile data connection is working, the problem is most probably account related. This may be the reason why MMS does not also work even when using a third party app like Textra. Contact your carrier and let them fix the issue for you.

Problem #7: Galaxy S7 not receiving all SMS

I have been having a problem with my Galaxy S7 recently wherein people will send me text messages or even phone calls and I simply will not receive them. It seems to be completely random as I will receive a specific person’s message one time and the next time they send me one I will not, but it will appear as sent on their device, and it has happened with many different people. I have not, however, had any problem with people not receiving my messages. For example, my friend sent me an important text message two days ago which I did not receive on my phone. The next day she asked why I never responded and I said because she never sent it to me but upon comparing our messaging apps, (we both use the default messaging apps on our phones) on her iPhone it said the message was sent, but on my phone it was never received. — Tommy

Solution: Hi Tommy. An issue like this can have several moving parts and most of them  can only be addressed by your carrier. The best that you can do on your end is to do some software troubleshooting to hopefully prevent the issue from happening again. In a case like this, identifying the cause is usually almost impossible to do so unless there’s a known network-related glitch already identified by your carrier, there’s really no way of telling for sure where the problem lies. There’s no diagnostics that you can run on your end to help you pinpoint the cause. It can be a device issue or something in your carrier’s system. SMS and MMS issues are best addressed by the network providing them so if you haven’t contacted them yet about it, be sure to do so.

Problem #8: Galaxy S7 is frozen and becomes totally unresponsive

Hi. I have a Samsung Galaxy S7. I live in FL and was outside all day at a vendor event in the heat when the phone got pretty hot and froze up. I did a soft restart (volume down + power) but the screen got stuck in the Samsung screen with the blue led light pulsing. After getting home and letting the phone charge it seemed to be ok. But today it did it again but worse this time. I tried to do a reset to clear the cache but now it is stuck on the Android recovery screen. I am unable to use the volume up or down keys to make a selection as it is completely frozen. What can I do now? — Piphidavis

Solution: Hi Piphidavis. The first thing that you want to do is to let the phone drain battery power, especially if the phone is completely unresponsive. After that, you want to see if you can boot the phone normally or not. If not, that’s the time you will attempt to boot it to alternate modes. Below are the steps on how to do each hardware button combination and a follow up solution for each one:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Should the phone continue to refuse to boot normally, or you won’t be able to boot it to any of the alternate modes above, have it repaired or replaced. The battery may have died or become damaged so it’s good if you can have the hardware checked.

Problem #9: Galaxy S7 turning off on its own while charging

Hi team! Over the last week my Samsung S7 has been turning off while on charge overnight. I use my phone for alarm clock so this has been a little frustrating for the work alarms but hey, happy to get an alarm clock in the mean time. The fault has only happened 3 times within the last week, first and second time the phone was stuck on the Samsung loading screen and I had to force restart. The 3rd time was just turned off while on the battery fully charged screen and turned on with the power button. Each time it does this it closes all apps and when the phone comes back on it will not have alarms set either. I have seen a lot of threads in regards to this but yet to find a solution really? Is there a definite fix for this or what would you guys recommend? I look forward to hearing from you. — Adam C

Solution: Hi Adam C. This may be caused by software glitch so the first thing that you want to do is wipe the cache partition to refresh the system cache. If that won’t fix the problem, you have to do the more drastic solution of factory reset (steps provided above).

For reference, here are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix Samsung Galaxy S7 Edge error message “Unfortunately, Gallery has stopped” & other texting issues

 

  • Learn how to troubleshoot the error “Unfortunately, Gallery has stopped” in the #Samsung #Galaxy S7 Edge (#S7Edge).
  • What to do if your phone doesn’t play the usual notification sound when text messages come in.
  • How to go about not being able to attach 2 pictures to a text due to MMS size limit.
  • Galaxy S7 Edge Messages app auto populates random pictures when sending group messages.
  • What to do if your phone can’t download MMS but still has internet connectivity via mobile data.

 

Galaxy-S7-Edge-Gallery-has-stopped

There are already so many posts that address text messaging issues with the Samsung Galaxy S7 Edge but we are still receiving more, so we can’t just stop providing support to our readers who are experiencing problems mentioned in this post.

Read on to understand more about these issues and learn how to deal with them. There’s always a chance that one of these will occur to your device and we just want you to be ready.

For those who have other issues, visit our troubleshooting page for we have already addressed a lot of issues. Or, you may contact us by completing our Android issues questionnaire. Make sure you provide us with necessary information about the problem.

Galaxy S7 Edge shows “Unfortunately, Gallery has stopped”

Problem: Hi guys! I’ve been reading your blog for almost a week now but I can’t seem to find any issues you’ve answered that answer my problem. My phone is a Galaxy S7 Edge which I bough brand new last month. It’s been working great until one day it decided to piss me off by popping up the error message “Unfortunately, Gallery has stopped” every time I attach a pictures regardless whether I’m using the email app or the messaging app. Have you looked into this problem? Thanks.

Answer: Obviously, it’s the Gallery that’s crashing and the error is triggered when you use it to attach pictures to your messages. I wonder, however, if it also crashes when you open it directly or when you view pictures through the camera. For this, I think it’s just one app that has an issue but try to follow these steps to troubleshoot it:

Step 1: Clear the cache and data of the Gallery app

Don’t worry, your pictures is saved somewhere else and won’t be deleted if you did this. Clearing the cache and data resets the app not to mention get rid of corrupt files that may be causing the problem. Here’s how you do it…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 2: Boot your S7 Edge in safe mode to see if the problem occurs

Booting in safe mode is the best way to rule out the possibility that some of your downloaded apps are causing the problem. So, boot your phone in safe mode by following these steps:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the issue doesn’t occur in safe mode, then find the apps that cause the problem and uninstall it.

Step 3: Perform the master reset to fix it

The reason why this comes last is because we don’t want you to experience the hassle of backing up  your data but since the first two steps failed, you have no other options:

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  6. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Galaxy S7 Edge not playing notification sound when receiving text messages

Problem: I am one of those S7 Edge owners whose phones don’t play the notification sound when text is received after an update. Have tried going to settings but all I can see is that all sounds are turned all the way up but the sound is still not playing. This problem, albeit minor, will make you miss important messages as the phone won’t notify you if they come in. Have you guys found a solution to this problem?

Answer: Yeah! There are so many of you complaining about this problem. The thing is, it’s not even a problem because it’s just one setting that needs to be changed to make the device ring again whenever text messages come in. Try these steps to see if you have the same issue as with others:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Unblock notifications.

But just in case yours isn’t fixed with that, try the suggestion sent by one of our readers:

Not receiving texts. Can send ok. Thanks for your advice. Maybe an extra idea which fixed mine: uninstall any apps that play with notifications.  I had an app that acted like a central message centre…combining whatsapp, text, calls etc. It wasn’t even turned on but once uninstalled i could suddenly receive sms finally again.  It may have been Apus Message Centre…but any that mess with incoming events could cause issues potentially.

I hope this helps.

Galaxy S7 Edge not allowing owner to send 2 pictures

Problem: My S7 Edge factory text app will not let me send more than 2 pictures at a time. It says file too large. But I have tried different apps and will let me send as many as I want!

Answer: The answer is already in front of you “file too large.” When it comes to MMS, it doesn’t matter how many files you want to attach as long as their total size doesn’t go beyond the size limit set by your service provider. Of course, there are apps that offer cooler features that the stock messaging app but there’s nothing we can do about it. For more information about the allowed size of MMS, call your service provider or carrier.

Native messaging app populates random pictures

Problem: Group text messages are populating with random pictures from other group texts.  Not seen on other phones. Only mine.

Answer: Apparently, it’s an issue with the app. We already encountered this problem before and the following is very effective in fixing it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Messages.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Galaxy S7 Edge has internet connection but can’t download MMS

Problem: Hi, I used to have no problems with my phone in any ways but it’s been about two days that when I receive MMS I just can’t open them, my carrier internet is on and the internet works perfectly fine but when it comes to downloading the MMS it just doesn’t open them. It says downloading but after a minutes says either ‘network problem’ or it says The MMS for 04………. couldn’t be downloaded. And it says it to all the MMS, I’ve never had this issue before. I’d be really thankful if you guys help me out!

Answer: We often suggest to our readers that when MMS stops working, check mobile data right away as it is necessary to transmit such kind of messages. In your case, however, it’s not just the mobile data that has an issue but the APN settings. Mobile data for internet has a different setting and the one for MMS also has its own so it seems like the problem is with the latter. Unfortunately, we don’t know the correct APN so you better call your service provider and have the rep double check it for you. Also inquire about your account to know if there are issues with it.

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